Hp INK Tank 310 User Manual

HP Ink Tank 310 series

Table of contents

1 HP Ink Tank 310 series Help ............................................................................................................................ 1

2 Get started .................................................................................................................................................... 2

Printer parts ........................................................................................................................................................... 3

Get to know the ink tank system ........................................................................................................................... 5

Control panel features ........................................................................................................................................... 6

Control panel lights and display icons status ....................................................................................................... 8

Load media .......................................................................................................................................................... 13

Load an original on the scanner glass ................................................................................................................. 17

Paper basics ......................................................................................................................................................... 18

Open the HP printer software (Windows) ............................................................................................................ 20

Sleep mode .......................................................................................................................................................... 21

Quiet Mode ........................................................................................................................................................... 22

Auto-O ............................................................................................................................................................... 23

3 Print ........................................................................................................................................................... 24

Print from your computer .................................................................................................................................... 25

Tips for print success ........................................................................................................................................... 30

4 Copy and scan .............................................................................................................................................. 33

Copy documents .................................................................................................................................................. 34

Scan using the HP printer software ..................................................................................................................... 35

Tips for copy and scan success ............................................................................................................................ 38

5 Manage ink and printhead ............................................................................................................................ 39

Ink levels .............................................................................................................................................................. 40

Rell ink tanks ..................................................................................................................................................... 41

Order ink supplies ................................................................................................................................................ 44

Print with black ink only ...................................................................................................................................... 45

Tips for working with ink and printhead ............................................................................................................. 46

Move printer ......................................................................................................................................................... 47

ENWW iii

6 Connect your printer .................................................................................................................................... 48

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 49

7 Solve a problem ........................................................................................................................................... 50

Jams and paper-feed issues ................................................................................................................................ 51

Printhead issues .................................................................................................................................................. 58

Printing issues ..................................................................................................................................................... 64

Copy issues .......................................................................................................................................................... 73

Scan issues ........................................................................................................................................................... 74

Printer hardware issues ....................................................................................................................................... 75

Control panel error codes .................................................................................................................................... 76

HP support ........................................................................................................................................................... 77

Appendix A Technical information ................................................................................................................... 79

HP Company notices ............................................................................................................................................ 80

Specications ....................................................................................................................................................... 81

Regulatory notices ............................................................................................................................................... 83

Environmental product stewardship program .................................................................................................... 87

Index ............................................................................................................................................................. 94

iv ENWW

1 HP Ink Tank 310 series Help

Learn how to use your printer.

●

Get started on page 2

●

Print on page 24

●

Copy and scan on page 33

●

Manage ink and printhead on page 39

●

Connect your printer on page 48

●

Solve a problem on page 50

●

Technical information on page 79

ENWW 1

2 Get started

●

Printer parts

●

Get to know the ink tank system

●

Control panel features

●

Control panel lights and display icons status

●

Load media

●

Load an original on the scanner glass

●

Paper basics

●

Open the HP printer software (Windows)

●

Sleep mode

Quiet Mode

Auto-O

2 Chapter 2 Get started ENWW

Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Output tray extender (also referred to as the tray extender)

7 Output tray

8 Front door

9 Ink tank

10 Ink tank caps

11 Ink tank lid

12 Control panel

13 Printhead access door

14 Printheads

15 Printhead latch

ENWW Printer parts 3

16 Power connection

17 USB port

4 Chapter 2 Get started ENWW

Get to know the ink tank system

Term Denition

Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a tri-color ink printhead.

CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless

you are installing new printheads or moving the printer outside your home or oice.

Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is

properly closed to avoid problems such as carriage jams.

CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless

you are installing new printheads or moving the printer outside your home or oice.

Ink tanks Ink tanks are external ink reservoirs located at the right side of the printer. There are four ink tanks. Each

ink tank corresponds to an individual color: black, cyan, magenta, and yellow.

Ink tank caps Ink tank caps are rubber plugs that seal each ink tank.

Priming Priming is the process of lling the ink supply tubes that run between the ink tanks and the printheads.

This process occurs when you install new printheads and start the priming process from the control panel. For more information about priming, see Printhead priming and alignment icons on page 9.

Alignment Alignment is a process of aligning the printheads to improve print quality. For more information about

alignment, see Printhead priming and alignment icons on page 9.

ENWW Get to know the ink tank system 5

Control panel features

Overview of buttons and lights

Feature Description

1 Control Panel Display : Indicates number of copies, printhead priming status, media errors, and printhead

problems.

2 Cancel button: Stops the current operation.

3 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state.

4 Color Copy button: Starts a color copy job. To increase the number of color copies, press the button

multiple times. Copying will start two seconds after the last button press.

NOTE: You can generate a print quality diagnostics report by pressing and holding the Color Copy button

for three seconds.

5 Black Copy button: Starts a black-and-white copy job. To increase the number of black-and-white copies,

press the button multiple times. Copying will start two seconds after the last button press.

6 Power button: Turns the printer on or o.

7 Printhead Alert light: Indicates printhead problems.

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Control panel display icons

Icon Description

Number of copies icon: Shows the number of copies when you are copying documents, changes to the

letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state.

Error icon: Indicates an error.

Paper Error icon: Indicates a paper-related error.

Printhead icons: The left printhead icon ashing shows an error related to the tri-color printhead, and

the right icon ashing shows an error related to the black printhead.

ENWW Control panel features 7

Control panel lights and display icons status

●

Power button light

●

Printhead icons and Printhead Alert light

●

Printhead priming and alignment icons

●

Error icon, Paper Error icon, and Resume light

●

Number of copies icon

●

Ink system maintenance icon

Power button light

Status Description

On The printer is on.

O The printer is powered o.

Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes

of inactivity. After 2 hours of inactivity, the printer automatically turns o if not connected to a computer.

Blinking

Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is

The printer is processing a job. To cancel the job, press the Cancel button ( ).

blinking fast, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

Printhead icons and Printhead Alert light

●

The Error icon, one of the Printhead icons, and the Printhead Alert light are blinking.

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Cause Solution

One of the following might have occurred.

—

The corresponding printhead is missing.

—

The corresponding printhead is installed incorrectly.

—

The corresponding printhead still has orange plastic tape or the plug on it.

●

The Error icon, both Printhead icons, and the Printhead Alert light are blinking.

Cause Solution

One of the following might have occurred.

—

Both printheads are missing.

—

Both printheads are installed incorrectly.

—

Both printheads still have orange plastic tapes or plugs on them.

—

Both printheads are incompatible or damaged.

—

If one of the printheads is missing, insert the corresponding printhead.

—

If both printheads are installed in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on it, and then reinsert the printhead securely.

CAUTION: These instructions are only applicable when

you install printheads during initial printer setup. If printheads have been primed with ink, do not open the printhead latch unless installing new printheads or moving the printer outside your home or oice.

For more information, see Fix printhead problems

on page 58.

—

If there are no printheads installed in the printer, install the printheads.

—

If both printheads are installed in the printer, remove the printheads, make sure there is no plug or plastic tape on them, and then reinsert the printheads securely.

CAUTION: These instructions are only applicable when

—

Make sure that you are using the correct HP printheads for your printer.

—

If the error persists, contact HP Support for help.

Printhead priming and alignment icons

Printheads ready for priming

●

The Number of copies icon changes to a blinking P during initial printer setup. At the same time all other icons on the control panel display are turned o.

ENWW Control panel lights and display icons status 9

Cause Solution

During initial setup, the printer detects that the new printheads are installed and the ink system is ready for priming.

Alignment status icon

●

The Number of copies icon becomes a blinking A.

Cause Solution

The alignment page is printing and waiting to scan. Place the alignment page print side down on the scanner

Make sure all ink tanks are lled above the minimum line, and the printhead latch is closed rmly. Press and hold the

Resume button ( ) for three seconds to start ink priming.

NOTE: Priming will occur in the background and will not

block printing, copying, or scanning.

glass, and then press the Color Copy button ( ) on the

control panel to align.

NOTE: When scan starts, blinking "A" changes to solid "A".

Alignment is complete after the scan.

—

If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to "0" once alignment is complete.

Priming in progress

●

Printhead priming is in progress.

Cause Solution

Printhead priming is in progress. Priming can take place in the background when the printer is

Error icon, Paper Error icon, and Resume light

The Error icon, the Paper Error icon, and the Resume light are blinking.

—

If alignment event occurs after initial printer setup, the control panel display returns to normal state once alignment is complete.

idle. Priming is complete when the display shows "0".

When priming is in progress, you can still print, scan, or copy.

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Cause Solution

The printer receives a printing job, and detects that there is no paper in the input tray.

Number of copies icon

●

The Number of copies icon is alternating between the letter E and the number 3. At the same time, the Resume light is blinking, and the Power button light is on.

Cause Solution

The carriage inside the printer has stalled. Open the printhead access door, make sure the printhead latch

Load paper, and then press the Resume button ( ) to continue

printing.

For information about how to load paper, see Load media

on page 13.

is properly closed and the print carriage is not obstructed. Move the carriage to the right, close the printhead access door,

and then press the Resume button ( ) to continue printing.

See

Jams and paper-feed issues on page 51 for more

information.

CAUTION: Do not open the printhead latch unless you are

installing new printheads or moving the printer outside your home or oice.

●

The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

There is a paper jam.

●

The Number of copies icon is alternating between the letter E and the number 5. At the same time, all

Clear the jam, and then press the Resume button ( ) to

continue printing.

For more information, see Jams and paper-feed issues

on page 51.

lights on the control panel are blinking.

ENWW Control panel lights and display icons status 11

Cause Solution

The scanner is not working. Turn o and turn on the printer.

If the problem persists, contact HP. The printer still prints even if the scanner is not working.

●

The Number of copies icon is alternating between the letter E and the number 6.

Cause Solution

The printer is in an error state. Reset the printer.

1. Turn o the printer.

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

Ink system maintenance icon

The Number of copies icon is alternating between the letter E and the number 9.

Cause Solution

The printer detects that ink system maintenance is required. Open the printhead access door completely, and then close it

immediately. This process helps remove ink buildup and maintains the best print quality throughout the life of the printer.

CAUTION: Do not open the printhead latch during this process

unless you are installing new printheads or moving the printer outside your home or oice.

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Load media

Select a paper size to continue.

To load full-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

ENWW Load media 13

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load small-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

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3. Insert a stack of small-size paper (like photo paper) into the far-right side of the input tray with the

short edge down and the print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

ENWW Load media 15

2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up. For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side and facing down. For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top and facing down.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

16 Chapter 2 Get started ENWW

Load an original on the scanner glass

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down on the right corner of the scanner glass.

3. Close the scanner lid.

ENWW Load an original on the scanner glass 17

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

ENWW Paper basics 19

Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

NOTE:

●

If you have not installed the HP printer software, enter 123.hp.com in a web browser on your computer to download and install the HP printer software.

●

You can also use the HP printer software CD, or download the HP printer software at

www.support.hp.com.

20 Chapter 2 Get started ENWW

Sleep mode

●

Power usage is reduced while in Sleep mode.

●

After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

●

The Power button light is dimmed and the printer control panel display is o in Sleep mode.

●

Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode.

ENWW Sleep mode 21

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 20.

2. Click the Quiet Mode tab.

3. Click On or O.

4. Click Save Setting.

To turn Quiet Mode on or o from the printer software (OS X and macOS)

1. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2. Select the printer.

3. Click Quiet Mode .

4. Select On or O .

5. Click Apply Now.

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Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on. If your printer

supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

●

Auto-O is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.

Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

ENWW Auto-O 23

3 Print

●

Print from your computer

●

Tips for print success

24 Chapter 3 Print ENWW

Print from your computer

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the maximum dpi

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 13.

To print a document (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 31.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print documents (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

●

Select the orientation.

●

Enter the scaling percentage.

4. Click Print.

ENWW Print from your computer 25

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut,

and then select an option from the

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 31.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print on both sides of the page (OS X and macOS)

Print On Both Sides Manually drop-down list.

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.

3. Set Pages to Print to Odd Only.

4. Click Print.

5. After all of the odd numbered pages have printed, remove the document from the output tray.

6. Reload the document so that the end that came out of the printer is now going into the printer and the

blank side of the document is facing toward the front of the printer.

7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the

pages to print to Even Only.

8. Click Print.

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 13.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

26 Chapter 3 Print ENWW

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 31.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

●

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

5. Select any other print settings you want, and then click Print.

Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 13.

NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the

application that you are using.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

Select the orientation.

Paper Type: The appropriate photo paper type

Quality: Select the option that provides the best quality or maximum dpi.

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

—

O: applies no changes to the image.

—

On: automatically focuses the image; moderately adjusts image sharpness.

ENWW Print from your computer 27

To print an envelope (Windows)

1. On the File menu in your software, click Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 31.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the

paper size on the printer control panel.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print envelopes (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

For supported print resolutions, visit the printer support website at www.support.hp.com.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

28 Chapter 3 Print ENWW

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

●

Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper Type drop-down list, select the appropriate paper type.

●

Click the Advanced tab, and then select Print in Max DPI.

Windows 7, Windows Vista, and Windows XP

●

Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

●

Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list. In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog.

For more printing tips, see Printer settings tips on page 31.

5. Conrm the orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

●

Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate paper type

●

Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

ENWW Print from your computer 29

Tips for print success

●

Printhead and ink tips

●

Paper loading tips

●

Printer settings tips

To print successfully, the HP printheads should be functioning properly, the ink tanks should be lled with suicient ink, the paper should be loaded correctly, and the printer should have the appropriate settings.

Print settings do not apply to copying or scanning.

Printhead and ink tips

●

Use original HP printheads.

●

Install both the black and tri-color printheads correctly.

For more information, see Fix printhead problems on page 58.

●

Check the ink levels on the ink tanks to make sure there is suicient ink.

For more information, see Ink levels on page 40.

●

If the print quality is not acceptable, see Printing issues on page 64 for more information.

NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you easily

produce great results, time after time.

HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

Paper loading tips

●

Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and type to avoid a paper jam.

●

Load the paper with side to be printed on facing up.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

For more information, see Load media on page 13.

30 Chapter 3 Print ENWW

Printer settings tips

Printer settings tips (Windows)

●

To change default print settings, open the HP printer software, click Print & Scan , and then click Set Preferences. For information how to open the printer software, see Open the HP printer software

(Windows) on page 20.

●

You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click

To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

●

To understand paper and paper tray settings:

—

Paper Size: Select the paper size you loaded in the input tray.

—

Paper Source: Select the paper tray you loaded the paper into.

OK.

—

Paper Type or Media: Select the paper type you are using.

●

To understand color or black and white settings:

—

Color: Uses ink from all cartridges for full color prints.

—

Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints.

—

High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high quality black and white prints.

●

To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink.

—

Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

—

Normal: Suitable for most print jobs.

—

Best: Better dpi than Normal.

—

Print in Max DPI: Highest dpi setting available for print quality.

—

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality.

●

To understand page and layout settings:

ENWW Tips for print success 31

—

Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

—

Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that you can print on both sides of the paper.

○

Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when printing on both sides of the paper.

○

Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when printing on both sides of the paper.

—

Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○

Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select this option if your reading habit is from left to right.

○

Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select this option if your reading habit is from right to left.

—

Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the document with two or more pages per sheet.

—

Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet.

—

Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

—

Reverse page order or Page Order: Allows you to print pages from front to back or in reverse order.

Printer settings tips (OS X and macOS)

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●

On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality.

●

To print a black and white document using only black ink, choose the Paper Type/Quality from the pop- up menu and choose Grayscale from the Color pop-up menu.

32 Chapter 3 Print ENWW

4 Copy and scan

●

Copy documents

●

Scan using the HP printer software

●

Tips for copy and scan success

ENWW 33

Copy documents

NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality

when copying.

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 13.

2. Load the original print side down on the right front corner of the scanner glass.

For more information, see Load an original on the scanner glass on page 17.

Press either the Black Copy button ( ) or the Color Copy button ( ) to make a copy.

Copying will start two seconds after the last button press.

TIP: You can increase the number of copies by pressing the button multiple times.

34 Chapter 4 Copy and scan ENWW

Scan using the HP printer software

●

Scan from a computer

●

Change scan settings (Windows)

●

Create a new scan shortcut (Windows)

Scan from a computer

Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

To scan a document or photo to a le (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

●

Choose Save as PDF to save the document (or photo) as a PDF le.

●

Choose Save as JPEG to save the photo (or document) as an image le.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 36.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan an original from HP printer software (OS X and macOS)

1. Open HP Easy Scan.

HP Easy Scan is located in the Applications folder.

2. Choose the type of scan prole you want.

3. Click Scan.

ENWW Scan using the HP printer software 35

Go online to learn more about using the HP Scan software to learn how to:

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

●

preview and adjust images before scanning.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this pane to return to the detailed settings pane.

6. When you have nished changing settings, do one of the following.

●

Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

●

Click the save icon to the right of the shortcut, and then click Scan .

Learn more about using the HP Scan software. Click here to go online for more information. At this time,

this website might not be available in all languages.

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

●

preview and adjust images before scanning.

36 Chapter 4 Copy and scan ENWW

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

3. In the printer software, click Scan , and then click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 36.

ENWW Scan using the HP printer software 37

Tips for copy and scan success

Use the following tips to copy and scan successfully:

●

Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image.

●

Load your original, print side down, on the right front corner of the glass.

●

To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.

●

To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.

38 Chapter 4 Copy and scan ENWW

5 Manage ink and printhead

This section contains the following topics:

●

Ink levels

●

Rell ink tanks

●

Order ink supplies

●

Print with black ink only

●

Tips for working with ink and printhead

●

Move printer

ENWW 39

Ink levels

Use the ink level lines on the ink tanks to determine when to ll the tanks and how much ink should be added.

1 Maximum line: The actual ink level should not be higher than the maximum line.

2 Minimum line: The actual ink level should not be lower than the minimum line.

Match the color of the ink bottle to the color on the tank when you ll the tanks, and seal the rubber ink tank caps properly after that.

The ink level in each tank will be a little bit below the maximum ll line when you rst ll the tanks.

If you notice any ink level reaches the minimum line during daily printing, rell that tank with correct ink. Printing with ink level below the minimum line may cause damage to your printer.

When you rell the ink tanks, ll the ink to the maximum lines only. Any ink level above the maximum line may cause ink leakage.

NOTE: Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP

ink will not be covered under warranty.

40 Chapter 5 Manage ink and printhead ENWW

Rell ink tanks

To rell the ink tanks

1. Lift the ink tank lid.

2. Remove the cap of the ink tank you plan to rell.

3. Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the

bottle, and then pull open the top part of the cap.

ENWW Rell ink tanks 41

4. Hold the ink bottle on tank nozzle and rell the ink tank to the maximum line only. If ink doesn't drain

immediately, remove and reinsert bottle on tank.

CAUTION: You should not squeeze the ink bottle during this process.

NOTE: Some ink will remain in the bottle after lling the tank to the maximum level line. Store the

bottle in an upright position in a cool and dry location.

5. Close the ink tank cap securely.

6. Repeat steps 2 to 5 to rell other ink tanks.

7. Close the ink tank lid.

Precautions for working with ink bottles

Use the following tips to work with ink bottles:

●

Keep the ink bottles beyond the reach of children.

●

Open the ink bottle only when you plan to ll the ink tanks.

42 Chapter 5 Manage ink and printhead ENWW

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Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks.

●

Store the ink bottles in a cool, dark place.

ENWW Rell ink tanks 43

Order ink supplies

Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers.

To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to nd the right ink bottles for your printer.

NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

44 Chapter 5 Manage ink and printhead ENWW

Print with black ink only

Before printing with black ink only, make sure the actual ink levels in all tanks are no lower than the minimum ink lines. Printing with any ink level lower than the minimum line may cause damage to your printer.

To print with black ink only(Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

●

Click Paper/Quality tab.

●

Under Print in Grayscale, select Black Ink Only from the list, and then click OK.

Windows 7, Windows Vista, and Windows XP

●

On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options dialog box.

●

From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK.

To print with black ink only (OS X and macOS)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: Locations for the options can vary from one application to another.

4. From the pop-up menu, choose Paper Type/Quality.

5. From the Color pop-up menu, choose Grayscale, and then click Print.

ENWW Print with black ink only 45

Tips for working with ink and printhead

Printhead tips

Use the following tips to work with printheads:

●

To protect the printheads from drying out, always turn the printer o using the Power button, and wait until the Power button light goes out.

●

Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads reduces ink evaporation.

●

Insert the new printheads into the correct slots. Match the color and icon of each printhead to the color and icon for each slot. Make sure the printheads snap into place, and then close the printhead latch. After new printheads are installed and primed with ink, do not open the printhead latch unless installing new printheads or moving the printer outside your home or oice.

●

Align the printer for best print quality. See Printing issues on page 64 for more information.

Ink tips

Use the following tips to work with ink:

●

Make sure the ink tanks are lled with ink and the ink levels are above the minimum line before printing.

●

Rell the ink tanks when the ink level reaches the minimum line. Printing with the ink level below the minimum line may cause damage to your printer.

●

Do not make the ink level be above the maximum line by overlling the ink tanks or tilting the printer. The ink level higher than the maximum line can cause ink leaks and ink mixing.

46 Chapter 5 Manage ink and printhead ENWW

Move printer

When moving the printer, follow the guidelines provided with the printer to prevent ink leakage.

For more information, refer to the documentation provided in the printer box, or download the latest version of this user guide from www.hp.com/support .

ENWW Move printer 47

6 Connect your printer

●

Connect your printer to your computer with a USB cable (non-network connection)

48 Chapter 6 Connect your printer ENWW

Connect your printer to your computer with a USB cable (nonnetwork connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

To connect the printer with the USB cable

1. Insert the printer software CD in the computer CD-ROM drive.

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the onscreen instructions.

If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, insert the CD that came with the printer and follow the on-screen instructions.

ENWW Connect your printer to your computer with a USB cable (non-network connection) 49

7 Solve a problem

This section contains the following topics:

●

Jams and paper-feed issues

●

Printhead issues

●

Printing issues

●

Copy issues

●

Scan issues

●

Printer hardware issues

●

Control panel error codes

●

HP support

50 Chapter 7 Solve a problem ENWW

Jams and paper-feed issues

What do you want to do?

Clear a paper jam

Solve paper jam issues. Use an HP online troubleshooting wizard

Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams

Paper jams can occur in several locations.

To clear a paper jam from the input tray

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

2. Pull the paper gently out of the input tray.

3. Make sure there is no foreign object in the paper path, and then reload paper.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

Press the Resume button ( ) on the control panel to continue the current job.

To clear a paper jam from the output tray

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

ENWW Jams and paper-feed issues 51

2. Pull the paper gently out of the output tray.

Press the Resume button ( ) on the control panel to continue the current job.

To clear a paper jam from the printhead access area

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

2. Remove the jammed paper.

Press the Power button ( ) to turn o the printer.

b. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

c. Open the front door of the printer.

d. Open the printhead access door.

52 Chapter 7 Solve a problem ENWW

e. Make sure the printhead latch is properly closed and the print carriage is not obstructed. If the print

carriage is in the center of the printer, slide it to the right.

CAUTION: Do not open the printhead latch unless you are installing new printheads or moving

the printer outside your home or oice.

f. Remove the jammed paper.

g. Close the printhead access door, and then close the front door.

h. Pull out the output tray and the tray extender.

Press the Power button ( ) to turn on the printer.

ENWW Jams and paper-feed issues 53

To clear a paper jam inside of the printer

NOTE: To prevent ink from leaking, make sure the ink tank caps are rmly closed.

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

Press the Power button ( ) to turn o the printer.

3. Gently turn the printer to the side, locate the cleanout door on the bottom of the printer, and then pull

both tabs on the cleanout door to open it.

4. Remove the jammed paper.

5. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

Turn the printer upright, and then press the Power button ( ) to turn on the printer.

Clear a print carriage jam

Resolve a print carriage jam.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

54 Chapter 7 Solve a problem ENWW

Read general instructions in the Help for clearing a print carriage jam

Remove any objects, such as paper, that are blocking the print carriage. For more information, see "To clear a paper jam from the printhead access area" from "Clear a paper jam on page 51".

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing

jammed paper from inside the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

●

Do not overll the input tray, but make sure that you have at least 5 pages loaded, for best results.

●

Keep your printer free of dust and debris by removing paper and closing the input tray when not in use.

●

Remove printed papers from the output tray frequently.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

Use HP paper for optimum performance. See Paper basics on page 18 for more information about HP paper.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

●

Do not force paper too far down in the input tray.

●

Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from the input tray

—

Make sure paper is loaded in the input tray. For more information, see Load media on page 13.

—

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

—

Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

—

Clean the paper rollers.

●

Pages are skewing

—

Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t against the left side of the paper.

—

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

ENWW Jams and paper-feed issues 55

—

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

—

Make sure the input tray is not overloaded with paper.

—

Make sure the pieces of the loaded paper are not sticking together.

—

Use HP paper for optimum performance and eiciency.

—

Clean the paper rollers.

To clean the paper rollers using an automated tool

Press the Power button ( ) to turn on the printer.

2. Remove paper from the input tray.

Press and hold the Power button ( ), press the Cancel button ( ) three times, press the Color Copy

button ( ) seven times, and then release the Power button ( ).

The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed.

4. Try to print. If the problem persists, proceed to clean the paper rollers manually.

To clean the paper rollers manually

1. Gather the following materials:

●

A long, lint-free cotton swab

●

Distilled, ltered, or bottled water (tap water might damage the printer)

Press the Power button ( ) to turn o the printer.

3. Disconnect the power cord from the rear of the printer.

4. Disconnect the USB cable, if it is not already disconnected.

5. Raise the input tray.

6. Lift and hold the input tray shield.

NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling

into the paper path and causing paper jams.

7. Look down through the open input tray and nd the gray paper pick rollers. You might need a ashlight

to illuminate the area.

8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the

cloth.

9. Press the swab against the rollers, and then rotate them upward with your ngers. Apply a moderate

amount of pressure to remove dust or dirt buildup.

10. Lower the input tray shield.

56 Chapter 7 Solve a problem ENWW

11. Allow the rollers to dry for 10 or 15 minutes.

12. Reconnect the power cord to the rear of the printer.

13. Reconnect the USB cable to the printer if necessary.

14. Press the Power button to turn on the printer.

ENWW Jams and paper-feed issues 57

Printhead issues

Identify whether a printhead has a problem

To identify whether printhead has a problem, check the status of the Printhead Alert light and the corresponding Printhead icon. For more information, see Control panel lights and display icons status

on page 8.

Fix printhead problems

CAUTION: The instructions in this section are only applicable when you install printheads during initial

printer setup. If printheads have been primed with ink, do not open the printhead latch unless you are installing new printheads or moving the printer outside your home or oice.

If an error occurs after a printhead is installed, or if a message indicates a printhead problem, try removing the printhead, verifying the protective piece of plastic tape and plug have been removed from each printhead and then reinserting the printhead. If this does not work, clean the printhead contacts. If the problem is still not resolved, contact HP Support for assistance.

To verify the printhead installed properly

1. Make sure the printer is turned on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Remove and reinsert the printhead.

a. Open the front door of the printer.

58 Chapter 7 Solve a problem ENWW

b. Open the printhead access door. Press and hold the Black Copy button for about three seconds,

until the print carriage starts moving.

CAUTION: The instructions in this section are only applicable when you install printheads during

initial printer setup. If printheads have been primed with ink, do not open the printhead latch unless you are installing new printheads or moving the printer outside your home or oice.

c. Push down to open the printhead latch.

d. Remove the printhead from the carriage.

e. Check if there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is,

remove the plug from top of the printhead and the plastic tape from contacts.

NOTE: Do not touch the electrical contacts on the printhead.

ENWW Printhead issues 59

f. Slide the printhead into the slot until it clicks into place.

g. Firmly close the printhead latch. Make sure the printhead latch is properly closed to avoid problems

such as carriage jams.

h. Close the printhead access door.

i. Close the front door of the printer.

60 Chapter 7 Solve a problem ENWW

4. Pull out the output tray and the tray extender.

To clean printhead contacts

CAUTION:

●

Open the printhead latch and clean printhead contacts only when necessary; for example, if a printhead cannot be detected.

The instructions here are only applicable in this section. If printheads have been primed with ink, do not open the printhead latch unless installing new printheads or moving the printer outside your home or

oice.

●

The cleaning procedure should take only a few minutes. Make sure that the printheads are reinstalled in the printer as soon as possible. It is not recommended to leave the printheads outside of the printer longer than 30 minutes. This could result in damage to the printhead.

1. Check that power is on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Open the front door of the printer.

ENWW Printhead issues 61

4. Open the printhead access door. Press and hold the Black Copy button for about three seconds, until the

print carriage starts moving.

CAUTION: The instructions here are only applicable in this section. If printheads have been primed with

ink, do not open the printhead latch unless installing new printheads or moving the printer outside your home or oice.

5. Push down to open the printhead latch.

6. Remove the printhead indicated in the error message.

7. Clean the printhead contacts and printer contacts.

a. Hold the printhead by its sides with the bottom pointing up and locate the electrical contacts on

the printhhead.

The electrical contacts are the small gold-colored dots on the printhead.

62 Chapter 7 Solve a problem ENWW

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the printhead.

c. On the inside of the printer, locate the contacts for the printhead.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the printhead.

d. Use a dry swab or lint-free cloth to wipe the contacts.

8. Reinstall the printhead.

9. Firmly close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such

as carriage jams.

10. Close the printhead access door, and then close the front door.

11. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

ENWW Printhead issues 63

Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.

NOTE: This utility is only available for Windows operation system.

Troubleshoot problems with print jobs not printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer is not responding or printing.

Read general instructions in the Help for unable to print issues

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

1. Check for error messages from the printer software and resolve them by following the on-screen

instructions.

2. Disconnect the USB cable between your computer and the printer, and then reconnect the USB cable.

3. Verify that the printer is not paused or oine.

To verify that the printer is not paused or oine

a. Depending upon your operating system, do one of the following:

●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click or right-click the icon for your printer and select See what's printing to open

the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Oine.

d. If you made any changes, try to print again.

64 Chapter 7 Solve a problem ENWW

4. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a. Depending upon your operating system, do one of the following:

●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View

devices and printers

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

5. Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 10

i. From the Windows Start menu, click All apps, and then click Windows System.

ii. Click Control Panel, System and Security, and then click Administrative Tools.

iii. Double-click Services.

iv. Right-click the Print Spooler, and then click Properties.

v. On the General tab, next to Startup type, make sure that Automatic is selected.

vi. If the service is not already running, under Service status, click Start, and then click OK.

Windows 8.1 and Windows 8

i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the

Settings icon.

ii. Click or tap Control Panel, and then click or tap System and Security.

iii. Click or tap Administrative Tools, and then double-click or double-tap Services.

iv. Right-click or touch and hold Print Spooler, and then click Properties.

ENWW Printing issues 65

v. On the General tab, next to Startup type, make sure that Automatic is selected.

vi. If the service is not already running, under Service status, click or tap Start, and then click or

tap OK.

Windows 7

i. From the Windows Start menu, click Control Panel, System and Security, and then

Administrative Tools.

ii. Double-click Services.

iii. Right-click the Print Spooler, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

Windows Vista

i. From the Windows Start menu, click Control Panel, System and Maintenance,

Administrative Tools.

ii. Double-click Services.

iii. Right-click the Print Spooler service, and then click Properties.

iv. On the General tab, next to Startup type, make sure that Automatic is selected.

v. If the service is not already running, under Service status, click Start, and then click OK.

Windows XP

i. From the Windows Start menu, right click My Computer.

ii. Click Manage, and then click Services and Applications.

iii. Double-click Services, and then select Print Spooler.

iv. Right-click Print Spooler, and click Restart to restart the service.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

6. Restart the computer.

7. Clear the print queue.

To clear the print queue

a. Depending upon your operating system, do one of the following:

66 Chapter 7 Solve a problem ENWW

●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Double-click the icon for your printer to open the print queue.

c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to

conrm.

d. If there are still documents in the queue, restart the computer and try printing again after the

computer has restarted.

e. Check the print queue again to make sure it is clear, and then try to print again.

To resolve print issues (OS X and macOS)

1. Check for error messages and resolve.

2. Disconnect and reconnect the USB cable.

3. Verify that the product is not paused or oine.

To verify that the product is not paused or oine

a. In System Preferences, click Printers & Scanners .

b. Click the Open Print Queue button.

c. Click a print job to select it.

Use the following buttons to manage the print job:

●

Delete: Cancel the selected print job.

●

Hold: Pause the selected print job.

●

Resume: Continue a paused print job.

●

Pause Printer: Pause all print jobs in the print queue.

d. If you made any changes, try to print again.

4. Restart the computer.

Fix print quality issues

Step-by-step instructions for resolving most print quality issues.

ENWW Printing issues 67

Troubleshoot print quality issues online

Read general instructions in the Help for resolving print quality issues

NOTE: To protect the printheads from drying out, always turn the printer o using the Power button, and

wait until the Power button light goes out.

To improve print quality

1. Make sure you are using original HP printheads and ink.

●

Make sure all ink tanks are lled above the minimum line.

●

Consider relling the ink tanks if the ink is reaching the minimum line.

2. Check the paper type.

●

For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 18.

●

Always make sure the paper you are printing on is at. For best results when printing images, use HP Advanced Photo Paper.

●

Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

3. Check the printer software to see that the print settings are appropirate for the paper type you are

using. For more information about print settings, see Printer settings tips on page 31.

Press and hold the Color Copy button ( ) on the control panel for three seconds to print a diagnostics

page.

68 Chapter 7 Solve a problem ENWW

5. Review the Cyan, Magenta, Yellow, and Black Boxes along with other content on the diagnostics page.

6. Clean the printheads (cartridges), if the diagnostic page shows steaks or missing portions of the color

and black boxes.

7. Align the printheads (cartridges) if straight lines appear jagged on printouts, or if the diagnostic page

indicates aligning printheads might help.

8. If print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support.

To clean the printheads (cartridges) (Windows)

CAUTION: Clean the printheads (cartridges) only when necessary. Unnecessary cleaning wastes ink and

shortens the life of the printheads (cartridges).

1. Load letter or A4 unused plain white paper into the input tray.

2. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

ENWW Printing issues 69

3. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer

Toolbox.

4. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.

To align the printheads (cartridges) (Windows)

1. Load letter or A4 unused plain white paper into the input tray.

2. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 20.

3. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer

toolbox.

The printer toolbox appears.

70 Chapter 7 Solve a problem ENWW

4. Click Align Cartridges on the Device Services tab.

The printer prints an alignment page.

5. Follow the onscreen instructions to load the printhead alignment page print side down on the scanner

glass, and then click Scan to scan the alignment page.

The printer aligns the printheads. Recycle or discard the printhead alignment sheet.

To clean the printheads (cartridges) (OS X and macOS)

CAUTION: Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life

of the printheads.

1. Load Letter or A4 plain, white paper in the input tray.

2. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

3. Select your printer from the list of devices at the left of the window.

ENWW Printing issues 71

4. Click Clean Printheads.

5. Click Clean, and follow the onscreen instructions.

CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens

the life of the print head.

NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If print

quality problems persist after cleaning and aligning, contact HP support.

6. Click All Settings to return to the Information and Support pane.

To align the printheads (cartridges) (OS X and macOS)

1. Load Letter or A4 plain, white paper in the input tray.

2. Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

3. Select your printer from the list of devices at the left of the window.

4. Click Align.

5. Click Align and follow the onscreen instructions.

6. Click All Settings to return to the Information and Support pane.

72 Chapter 7 Solve a problem ENWW

Copy issues

Troubleshoot copy problems. Use an HP online troubleshooting wizard

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success on page 38

Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

ENWW Copy issues 73

Scan issues

HP Print and Scan Doctor

Solve scan problems Use an HP online troubleshooting wizard

The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.

NOTE: This utility is only available for Windows operation system.

Get step-by-step instructions if you cannot scan or if your scans are low quality.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Tips for copy and scan success on page 38

74 Chapter 7 Solve a problem ENWW

Printer hardware issues

Close printhead access door

●

Printhead door must be closed to begin printing.

The printer shuts down unexpectedly

●

Check the power and power connections.

●

Make sure the printer's power cord is connected rmly to a functioning power outlet.

NOTE: When Auto-O is enabled, the printer will automatically turn o after 2 hours of inactivity to help

reduce energy use. For more information, see Auto-O on page 23.

Resolve printer failure

●

Turn the printer o, then on. If that does not resolve the problem, contact HP.

ENWW Printer hardware issues 75

Control panel error codes

If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred.

To identify the error code and its corresponding solutions, see the information about the Number of copies icons in Control panel lights and display icons status on page 8.

76 Chapter 7 Solve a problem ENWW

HP support

For the latest product updates and support information, visit the printer support website at

www.support.hp.com. HP online support provides a variety of options for help with your printer:

Contact HP

If you need help from an HP technical support representative to solve a problem, visit the Contact Support

website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted

support for out-of warranty customers may require a fee):

Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer.

HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments.

Troubleshooting: Use HP online tools to detect your printer and nd recommended solutions.

Chat with an HP support agent online.

When contacting HP support, be prepared to provide the following information:

●

Product name (Located on the printer, such as HP Ink Tank 310)

●

Product number (located inside the front door)

●

Serial number (located on the back or bottom of the printer)

By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

Call an HP support agent.

ENWW HP support 77

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.hp.com/support , select your country/region and language, then explore the extended warranty options available for your printer.

78 Chapter 7 Solve a problem ENWW

A Technical information

This section provides technical specications and regulatory information for the printer. The information here is subject to change without notice.

This section contains the following topics:

●

HP Company notices

●

Specications

●

Regulatory notices

●

Environmental product stewardship program

ENWW 79

HP Company notices

The information contained herein is subject to change without notice.

All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

80 Appendix A Technical information ENWW

Specications

For more product specications, see the Product Data Sheet at www.hp.com/support .

System requirements

●

Software and system requirements can be found in the Readme le, which is available on the HP printer software CD provided with your printer.

●

For information about future operating system releases and support, visit the HP online support website at www.hp.com/support .

Environmental specications

●

Recommended operating temperature range: 15℃ to 30℃ (59℉ to 86℉)

●

Allowable operating temperature range: 5℃ to 40℃ (41℉ to 104℉)

●

Humidity: 15% to 80% RH non-condensing; 28℃ maximum dewpoint

●

Nonoperating (Storage) temperature range: -40℃ to 60℃ (-40℉ to 140℉)

●

In the presence of high electromagnetic elds, it is possible the output from the printer may be slightly distorted

●

HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic elds

Input tray capacity

●

Plain paper sheets (80 g/m2 [20lb]): Up to 60

●

Envelopes: Up to 5

●

Index cards: Up to 20

●

Photo paper sheets: Up to 20

Output tray capacity

●

Plain paper sheets (80 g/m2 [20lb]): Up to 25

●

Envelopes: Up to 5

●

Index cards: Up to 10

●

Photo paper sheets: Up to 10

Paper size

●

For a complete list of supported media sizes, see the printer software.

Paper weights

●

Plain Paper: 64 to 90 g/m² (16 to 24 lb)

●

Envelopes: 75 to 90 g/m² (20 to 24 lb)

ENWW Specications 81

●

Cards: Up to 200 g/m² (110-lb index maximum)

●

Photo Paper: Up to 280 g/m² (75 lb)

Print specications

●

Print speeds vary according to the complexity of the document

●

Method: drop-on-demand thermal inkjet

●

Language: PCL3 GUI

Copy specications

●

Resolution: up to 600 x 300 dpi optical

●

Digital image processing

●

Copy speeds vary according to the complexity of the document and model

Scan specications

●

Resolution: up to 1200 x 1200 ppi optical

For more information about ppi resolution, see the scanner software.

●

Color: 24-bit color, 8-bit grayscale (256 levels of gray)

●

Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

Print resolution

●

For supported print resolutions, visit the printer support website at www.support.hp.com.

Acoustic information

●

If you have Internet access, you can access acoustic information from the HP website.

82 Appendix A Technical information ENWW

Regulatory notices

The printer meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

●

Regulatory model identication number

●

FCC statement

●

VCCI (Class B) compliance statement for users in Japan

●

Notice to users in Japan about the power cord

●

Notice to users in Korea

●

Noise emission statement for Germany

●

European Union Regulatory Notice

●

Declaration of conformity

Regulatory model identication number

For regulatory identication purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRH-1506. This regulatory number should not be confused with the marketing name (HP Ink Tank 310 series, etc.) or product numbers (Z4B04A, Z4B05A, etc.).

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specied that the following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

●

Reorient or relocate the receiving antenna.

●

Increase the separation between the equipment and the receiver.

●

Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

●

Consult the dealer or an experienced radio/TV technician for help.

For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A.

Modications (part 15.21)

The FCC requires the user to be notied that any changes or modications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment.

ENWW Regulatory notices 83

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

VCCI (Class B) compliance statement for users in Japan

この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをして下さい。

Notice to users in Japan about the power cord

製品には、同梱された電源コードをお使い下さい。

同梱された電源コードは、他の製品では使用出来ません。

Notice to users in Korea

VCCI-B

B급 기기

(가정용 방송통신기자재)

이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수 있습니다.

Noise emission statement for Germany

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

European Union Regulatory Notice

Products bearing the CE marking comply to applicable EU Directives and related European Harmonised Standards. The full Declaration of Conformity can be found at the following website:

www.hp.eu/certicates (Search with the product model name or its Regulatory Model Number (RMN), which

may be found on the regulatory label.)

The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.

84 Appendix A Technical information ENWW

Declaration of conformity

ENWW Regulatory notices 85

86 Appendix A Technical information ENWW

Environmental product stewardship program

HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for eicient disassembly and repair.

For more information, visit HP's Commitment to the Environment Web site at:

www.hp.com/hpinfo/globalcitizenship/environment

●

Eco-Tips

●

European Union Commission Regulation 1275/2008

●

Paper

●

Plastics

●

Safety data sheets

●

Recycling program

●

HP inkjet supplies recycling program

●

Power consumption

Eco-Tips

●

Disposal of waste equipment by users

●

Waste disposal for Brazil

●

Chemical substances

●

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)

●

The Table of Hazardous Substances/Elements and their Content (China)

●

Restriction of hazardous substance (India)

●

Restriction of hazardous substance (Ukraine)

●

Restriction on hazardous substances statement (Turkey)

●

EPEAT

●

SEPA Ecolabel User Information (China)

●

China Energy Label for Printer, Fax and Copier

HP is committed to helping customers reduce their environmental footprint. Please visit the HP Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

ENWW Environmental product stewardship program 87

European Union Commission Regulation 1275/2008

For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/

environment/productdata/itecodesktop-pc.html.

Paper

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

Safety data sheets

Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata or on request.

Recycling program

HP oers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Power consumption

HP printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certied imaging products:

Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar

88 Appendix A Technical information ENWW

Disposal of waste equipment by users

This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.

Waste disposal for Brazil

Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.

Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou rede de assistência técnica autorizada pela HP.

Não descarte o produto eletronico em lixo comum

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/

reach.

Para maiores informações, inclusive sobre os pontos de recebimento, acesse:

www.hp.com.br/reciclar

ENWW Environmental product stewardship program 89

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)

限用物質含有情況標示聲明書

Declaration of the Presence Condition of the Restricted Substances Marking

限用物質及其化學符號

Restricted substances and its chemical symbols

鉛

單元 Unit

外殼和紙匣

(External Casings and Trays)

電線 (Cables) 0 0 0 0 0 0

印刷電路板

(Printed Circuit Boards)

列印引擎(Print Engine) － 0 0 0 0 0

列印機組件 (Print Assembly) － 0 0 0 0 0

噴墨印表機墨水匣 (Print

Supplies)

列印機配件 (Print Accessory) － 0 0 0 0 0

備考 1.〝超出 0.1 wt %〞及〝超出 0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。

Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

Lead

(Pb)

0 0 0 0 0 0

－ 0 0 0 0 0

0 0 0 0 0 0

汞

Mercury

(Hg)

鎘

Cadmium

(Cd)

六價鉻

Hexavalent

chromium

(Cr+6)

多溴聯苯

Polybrominated

biphenyls

(PBB)

多溴二苯醚

Polybrominate

d diphenyl

ethers

(PBDE)

備考 2.〝0〞係指該項限用物質之百分比含量未超出百分比含量基準值。

Note 2: “0” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

備考 3.〝－〞係指該項限用物質為排除項目。

Note 3: The “−” indicates that the restricted substance corresponds to the exemption.

若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照畫面上的指示繼續執行。

To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.

The Table of Hazardous Substances/Elements and their Content (China)

产品中有害物质或元素的名称及含量

90 Appendix A Technical information ENWW

根据中国《电器电子产品有害物质限制使用管理办法》

有害物质

部件名称

外壳和托盘 0 0 0 0 0 0

电线 0 0 0 0 0 0

印刷电路板 X 0 0 0 0 0

打印系统 X 0 0 0 0 0

显示器 X 0 0 0 0 0

喷墨打印机墨盒 0 0 0 0 0 0

驱动光盘 X 0 0 0 0 0

扫描仪 X 0 0 0 0 0

网络配件 X 0 0 0 0 0

电池板 X 0 0 0 0 0

自动双面打印系统 0 0 0 0 0 0

外部电源 X 0 0 0 0 0

本表格依据 SJ/T 11364 的规定编制。

0：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。

铅

(Pb)

汞

(Hg)

镉

(Cd)

六价铬

(Cr(VI))

多溴联苯

(PBB)

多溴二苯醚

(PBDE)

X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。

此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。

注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。

Restriction of hazardous substance (India)

This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.

Restriction of hazardous substance (Ukraine)

Технічний регламент щодо обмеження використання небезпечних речовин (Украïна)

Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057

ENWW Environmental product stewardship program 91

Restriction on hazardous substances statement (Turkey)

Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur

EPEAT

Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/

epeat_printers.pdf.

SEPA Ecolabel User Information (China)

中国环境标识认证产品用户说明

噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内，请在独立的隔离区域使用。

如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。

如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。

您可以使用再生纸，以减少资源耗费。

China Energy Label for Printer, Fax and Copier

复印机、打印机和传真机能源效率标识实施规则

依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定和计算。

1. 能效等级

产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。

2. 能效信息

喷墨打印机

●

操作模式功率

睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。

●

待机功率

待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者无法改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。

●

睡眠状态预设延迟时间

出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关机）的时间。该数据以分钟表示。

●

附加功能功率因子之和

网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。

92 Appendix A Technical information ENWW

标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印机、打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能与标识上显示的数据有所不同。

要了解规范的更多详情，请参考最新版的 GB 21521 标准。

ENWW Environmental product stewardship program 93

Index

buttons, control panel 6

carriage

clear carriage jams 54

control panel

buttons 6 features 6 status icons 7

copy

specications 82

customer support

warranty 78

environment

Environmental product

stewardship program 87

environmental specications 81

jams

clear 51

power

troubleshoot 75

specications 82 troubleshoot 75

printer software (Windows)

opening 20

recycle

ink cartridges 88

regulatory notices 83

regulatory model identication

number 83

scan

scan specications 82

skew, troubleshoot

print 55

specications

system requirements 81 status icons 7 system requirements 81

power 75 print 75 skewed pages 55

warranty 78 Windows

system requirements 81

multi-feeds, troubleshoot 55

operating systems supported 81

paper

clear jams 51 HP, order 19 skewed pages 55 troubleshoot feeding 55

paper-feed problems, troubleshoot

94 Index ENWW

technical information

copy specications 82

environmental specications 81

print specications 82

scan specications 82 trays

clear paper jams 51

troubleshoot feeding 55 troubleshoot

multiple pages are picked 55

paper not picked up from tray

paper-feed problems 55

Hp INK Tank 310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 HP Ink Tank 310 series Help

2 Get started

Printer parts

Get to know the ink tank system

Control panel features

Overview of buttons and lights

Control panel display icons

Control panel lights and display icons status

Power button light

Printhead icons and Printhead Alert light

Printhead priming and alignment icons

Error icon, Paper Error icon, and Resume light

Number of copies icon

Ink system maintenance icon

Load media

Load an original on the scanner glass

Paper basics

Recommended papers for printing

Order HP paper supplies

Open the HP printer software (Windows)

Sleep mode

Quiet Mode

3 Print

Print from your computer

Print documents

Print photos

Print envelopes

Print using the maximum dpi

Tips for print success

Printhead and ink tips

Paper loading tips

Printer settings tips

4 Copy and scan

Copy documents

Scan using the HP printer software

Scan from a computer

Change scan settings (Windows)

Create a new scan shortcut (Windows)

Tips for copy and scan success

5 Manage ink and printhead

Ink levels

Order ink supplies

Print with black ink only

Tips for working with ink and printhead

Move printer

6 Connect your printer

ENWW Connect your printer to your computer with a USB cable (non-network connection) 49

7 Solve a problem

Jams and paper-feed issues

Clear a paper jam

Read general instructions in the Help for clearing paper jams

Clear a print carriage jam

Read general instructions in the Help for clearing a print carriage jam

Learn how to avoid paper jams

Solve paper-feed problems

Printhead issues

Identify whether a printhead has a problem

Fix printhead problems

Printing issues

Fix problems with page not printing (unable to print)

Read general instructions in the Help for unable to print issues

Fix print quality issues

Read general instructions in the Help for resolving print quality issues

Copy issues

Scan issues

Printer hardware issues

Control panel error codes

HP support

A Technical information

HP Company notices

Regulatory notices

FCC statement

VCCI (Class B) compliance statement for users in Japan

Notice to users in Japan about the power cord

Notice to users in Korea

Noise emission statement for Germany