HP InForm Operating System Software User Manual

HP 3PAR StoreServ 7000 Storage SmartStart

1.2.1 Software User Guide

Abstract

Use this document when using HP 3PAR SmartStart software to install and configure the HP 3PAR StoreServ 7000 Storage systems.

HP Part Number: QR482-96498 Published: September 2013

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft, Windows, Windows Server 2008 R2, and Windows Server 2012 are either registered trademarks or trademarks of Microsoft Corporation.

Java and Oracle are registered trademarks of Oracle and/or its affiliates.

All other trademarks and registered trademarks are owned by their respective owners.

Contents

I Using SmartStart to Configure Storage............................................................6

Welcome..................................................................................................7

1 Prepare to Configure...............................................................................8

FAQ.................................................................................................................................10

2 Setting Up the Service Processor.............................................................12

Accessing the Service Processor Setup Wizard.......................................................................12

Configuring Service Processor Networking............................................................................13

Configuring Remote Support................................................................................................13

Configuring System Support Information................................................................................14

Configuring Your Time Zone................................................................................................14

Changing Passwords..........................................................................................................14

Troubleshooting.................................................................................................................15

Troubleshooting the Connection to the Service Processor.....................................................15

Troubleshooting Duplicate IP Address Issues......................................................................15

Troubleshooting “Page Not Found” IP Address Issues.........................................................15

3 Setting Up the HP 3PAR StoreServ Storage System.....................................16

Locating the Serial Number.................................................................................................16

Configuring Networking.....................................................................................................17

Configuring Your Time Zone................................................................................................17

Changing the HP 3PAR StoreServ Storage System Password.....................................................17

Monitoring Setup Progress..................................................................................................17

Continuing SmartStart Setup................................................................................................18

Troubleshooting: Adding the Storage System to the Service Processor...................................18

Setting Up Local Notification..........................................................................................18

Validating Remote Support..................................................................................................18

Troubleshooting System Setup..............................................................................................19

Collecting SmartStart Log Files........................................................................................19

Collecting Service Processor Log Files..............................................................................19

Contacting HP Support about System Setup......................................................................20

Verifying the HP 3PAR OS on the Service Processor...........................................................20

4 Connect to the HP 3PAR StoreServ 7000 Storage System...........................21

5 Configure the Hosts...............................................................................22

Configure the Fibre Channel Host.........................................................................................24

Introduction to Configuring the Fibre Channel Host............................................................24

Connect to the Fibre Channel Host System........................................................................25

Validate the Fibre Channel HBA Setup on the Host............................................................25

Validate the Fibre Channel Connection............................................................................25

Configure Multipath I/O (MPIO).....................................................................................26

Install and Start Host Explorer.........................................................................................26

Summary: Fibre Channel Host Configuration.....................................................................27

Configure the iSCSI Host.....................................................................................................27

Introduction to Configuring the iSCSI Host........................................................................27

Connect to the iSCSI Host System....................................................................................27

Configure Multipath I/O (MPIO).....................................................................................28

Start the iSCSI Initiator...................................................................................................28

Configure the iSCSI Port.................................................................................................28

Configure the iSCSI Target..............................................................................................29

Install and Start Host Explorer.........................................................................................29

Contents 3

Summary: iSCSI Host Configuration.................................................................................29

6 Configure Storage................................................................................30

Create Hosts.....................................................................................................................31

Welcome to the Create Host Wizard...............................................................................31

Host Settings................................................................................................................32

Fibre Channel Settings...................................................................................................32

iSCSI Settings...............................................................................................................32

Summary.....................................................................................................................33

Create Virtual Volumes.......................................................................................................33

Welcome to the Create Virtual Volumes Wizard................................................................33

Configure Virtual Volume...............................................................................................33

Policies and Geometry...................................................................................................34

Summary.....................................................................................................................35

Export Virtual Volumes........................................................................................................35

Welcome to the Export Virtual Volumes Wizard................................................................35

Export.........................................................................................................................35

Summary.....................................................................................................................36

Add Virtual Volumes to Windows.........................................................................................36

Introduction to Adding Virtual Volumes to Windows...........................................................36

Connect to the Host.......................................................................................................36

Add Virtual Volumes to Windows....................................................................................37

Summary: Add Virtual Volumes to Windows Wizard.........................................................37

7 Install the HP 3PAR Management Console................................................38

II Understanding Storage..............................................................................39

8 Storage Software Components...............................................................40

9 Hosts..................................................................................................43

Creating and Removing Hosts..............................................................................................43

Host Personas....................................................................................................................43

The Host Explorer Software Agent........................................................................................43

10 Common Provisioning Groups...............................................................45

11 Virtual Volumes...................................................................................46

Virtual Volume Types..........................................................................................................46

Physical Copies.................................................................................................................47

Virtual Copies...................................................................................................................47

12 Exporting Virtual Volumes....................................................................49

VLUN Templates and Active VLUNs......................................................................................49

13 RAID.................................................................................................50

RAID Types.......................................................................................................................50

14 User Roles and Rights..........................................................................51

15 Managing Storage..............................................................................52

III Additional Resources................................................................................53

16 Additional Resources...........................................................................54

17 Support and Other Resources...............................................................55

Contacting HP...................................................................................................................55

HP 3PAR documentation.....................................................................................................55

Typographic conventions.....................................................................................................58

HP 3PAR branding information............................................................................................58

4 Contents

18 Documentation feedback......................................................................59

Glossary....................................................................................................60

Contents 5

Part I Using SmartStart to Configure Storage

configure your HP 3PAR StoreServ 7000 Storage system.

NOTE: If you are not familiar with HP 3PAR storage systems,

HP highly recommends that you read this short introduction.

“Prepare to Configure” (page 8)1. Gather the information you will need to use SmartStart to

“Understanding Storage” (page 39)2. Learn more about how HP 3PAR storage systems work.

3. Set up the Service Processor and the HP 3PAR StoreServ 7000

Storage system.

4. Connect to your new storage system.

connections.

Microsoft Windows Server 2008 R2 and Windows Server 2012 server host systems.

storage and access additional features and functionality.

“Setting Up the Service Processor” (page 12) “Setting Up the HP 3PAR StoreServ Storage System” (page 16)

“Connect to the HP 3PAR StoreServ 7000 Storage System” (page 21)

“Configure the Hosts” (page 22)5. Configure Fibre Channel host connections or iSCSI host

“Configure Storage” (page 30)6. Create storage and add the ability to use virtual volumes on

“Install the HP 3PAR Management Console” (page 38)7. Install the HP 3PAR Management Console in order to manage

Welcome

Welcome to HP 3PAR SmartStart for HP 3PAR StoreServ 7000 Storage systems. SmartStart helps you configure:

• HP 3PAR StoreServ 7200 Storage system

• HP 3PAR StoreServ 7400 Storage system

• HP 3PAR StoreServ 7450 Storage system

NOTE: If you are setting up multiple HP 3PAR StoreServ 7000 Storage systems, be sure to set

up each storage system completely before starting to set up the next storage system.

SmartStart can take up to one minute to open.

Navigating SmartStart

Use the links in the SmartStart navigation pane to access each configuration step in the order presented.

Each configuration step displays in the information pane the substeps or options necessary to complete that step of the configuration.

NOTE: SmartStart might at times display a progress bar for up to 10 minutes while completing

operations. The progress bar dialog box does not allow you to cancel the operation because doing so can lead to unpredictable results and interrupt normal functionality.

Accessing Online Help

To view online help, do one of the following:

• Press F1.

• Select Help→Online Help.

1 Prepare to Configure

Prerequisites

IMPORTANT: Before using SmartStart to configure your system, you must complete the setup tasks

detailed in the HP 3PAR StoreServ 7000 Storage Installation Guide. To access the HP 3PAR StoreServ 7000 Storage Installation Guide, go to the HP 3PAR StoreServ

Storage site and click the Support link for your product:

http://www.hp.com/go/3par

A DHCP network is no longer required to set up a virtual Service Processor (VSP). For more information about how to manually set the VSP IP address when DHCP is not available, see the HP 3PAR StoreServ 7000 Storage Installation Guide.

NOTE: The Service Processor and StoreServ storage system must be on the same subnet.

Before you configure your new HP 3PAR StoreServ 7000 Storage system:

• Verify that the following setup tasks are complete, as described in the HP 3PAR StoreServ

7000 Storage Installation Guide:

◦ All components are installed.

◦ If you are using a VSP, the system time is set to the correct time of day on the ESXi host.

8 Prepare to Configure

◦ The HP 3PAR storage system setup is verified, the storage system is powered on, and the

LEDs are functioning correctly.

◦ Either the physical Service Processor is installed and powered on and you have assigned

it an IP address, or the virtual Service Processor is installed and connected and you have determined the temporary IP address.

• Make sure you have the following:

Administrative access to the Windows host systems you are configuring

◦

If you are planning to configure a remote host system (a machine other than the machine into which you inserted the SmartStart media), you must be able to use the same ID and password to gain administrator access to both the system running SmartStart (the local host) and the remote host.

◦ Rights to configure storage

To configure storage, your user account on the HP 3PAR storage system must either be assigned a Super user or Edit role or be granted the following rights:

– host_create – vv_create – vlun_create

◦ The necessary Service Processor and HP 3PAR storage system information for initialization

and configuration For more information, see your completed Storage System Software Installation Checklist

from the HP 3PAR StoreServ 7000 Site Planning Manual.

– Service Processor information

The Service Processor IP address, subnet mask, and gateway IP address

–

For more information about determining the temporary IP address and assigning the permanent IP address, see the HP 3PAR StoreServ 7000 Storage Installation Guide.

– Host name to assign – DNS settings (if applicable) – Proxy server settings (if applicable) – New password to assign to the user account for the two Storage System Setup

wizards (setupusr)

– New password to assign to the user account for the Service Processor (3parcust)

NOTE: Passwords for the setupusr and 3parcust user accounts must be between

7 and 32 characters in length and can consist of alphanumeric characters and the following special characters: period (.), plus sign (+), dash (-), equals sign (=), and forward slash (/).

– HP 3PAR StoreServ Storage system information

– Storage system serial number

This seven-digit number is located on the back of your HP 3PAR StoreServ Storage system next to the power switch for the node enclosure power cooling module (PCM1). It begins with “16” (for example, 1624635). For more information, see “Locating the Serial Number” (page 16).

– Storage system name

FAQ

– IP address (IPv4 only) – Subnet mask – Gateway IP address – New password to assign to the user account for the storage system (3paradm)

NOTE: Passwords for the 3paradm user account are between six and eight

characters in length and can include all printable characters.

CAUTION: Do not run more than one instance of SmartStart on the same host system. Running

multiple instances of SmartStart can cause resource conflicts and operating errors.

About Storage

Before you begin to use SmartStart to install and set up your HP 3PAR StoreServ 7000 Storage system, see the following section to learn more about how storage works on your new HP 3PAR storage system:

“Understanding Storage” (page 39)

1 What is HP 3PAR SmartStart?

HP 3PAR SmartStart is an installation wizard for your HP 3PAR StoreServ 7000 Storage systems. SmartStart enables you to:

• Initialize the HP 3PAR Service Processor

• Initialize the HP 3PAR StoreServ 7000 Storage system

• Configure FC and iSCSI host connections

• Configure and begin data storage

• Install the HP 3PAR Management Console, which you can use to manage storage and

create new storage after installation is complete

2 Can I use HP 3PAR SmartStart with Windows?

Yes. You can use HP 3PAR SmartStart with Windows Server 2008 R2 and Windows Server

2012.

3 Can I use HP 3PAR SmartStart with servers running other operating systems?

Not in this release. Refer to the HP 3PAR StoreServ 7000 Storage Installation Guide.

4 Can I use HP 3PAR SmartStart to configure other HP 3PAR StoreServ Storage systems?

Not in this release.

5 Can I use HP 3PAR SmartStart with Windows Server 2008 R2 and Windows Server 2012 servers

connected by Fibre Channel?

Yes. You can use HP 3PAR SmartStart to set up Fibre Channel connections.

6 Can I use HP 3PAR SmartStart with Windows Server 2008 R2 and Windows Server 2012 servers

connected by iSCSI?

Yes. You can use HP 3PAR SmartStart to set up iSCSI connections.

7 Do I need to configure the hosts by inserting the SmartStart media into each and every one of

the Windows Server 2008 R2 or Windows Server 2012 hosts?

No. You can insert the SmartStart media into a Windows Server 2008 R2 or Windows Server 2012 server and use SmartStart to remotely configure other Windows Server 2008 R2 or Windows Server 2012 servers as hosts.

8 Where can I find help and support for HP 3PAR SmartStart?

10 Prepare to Configure

HP 3PAR SmartStart includes online help. To access online help, do one of the following:

• Press F1.

• Select Help > Online Help.

You can also find storage-related information at:

http://www.hp.com/storage

FAQ 11

2 Setting Up the Service Processor

Use SmartStart wizard step 2, Set up systems, to set up the Service Processor and the HP 3PAR StoreServ Storage system. You need to set up the Service Processor and the storage system only once for each new HP 3PAR storage system.

NOTE: After you have completed Service Processor setup, the Service Processor Setup wizard

does not allow you to re-enter the wizard. To modify Service Processor settings, use Service Processor Onsite Customer Care (SPOCC).

You must set up the Service Processor before you can set up the HP 3PAR StoreServ Storage system. The Service Processor enables you to perform administrative and diagnostic tasks.

To set up and configure the Service Processor:

1. Verify that the Service Processor is on.

2. Click the Set up the Service Processor link in SmartStart wizard step 2, Set up systems.

Accessing the Service Processor Setup Wizard

1. In the IP Address field, do one of the following:

• If you are setting up a virtual Service Processor (VSP), enter the temporary IP address for

this VSP.

• If you are setting up a physical Service Processor, enter the permanent IP address you

assigned in the Service Processor IP Setup wizard.

12 Setting Up the Service Processor

For more information about determining the temporary IP address or assigning the Service Processor IP address, see the HP 3PAR StoreServ 7000 Storage Installation Guide.

2. In the User name field, enter setupusr.

You do not need to enter a password for setupusr to access this wizard for the first time.

3. Click OK.

Troubleshooting Access

If you cannot access the Service Processor Setup wizard, collect the relevant log files and contact HP support. For more information, see “Troubleshooting System Setup” (page 19).

Configuring Service Processor Networking

If you are setting up a new Service Processor, generate the Service Processor ID (SP ID). To do this:

1. Enter the seven-digit HP 3PAR StoreServ Storage system serial number in the StoreServ Serial

Number field.

NOTE: The serial number is located on the back of the storage system next to the power

switch for the node enclosure power cooling module (PCM1). The serial number on HP 3PAR StoreServ 7000 Storage systems begins with “16” (for example, 1612345).

2. Click Generate SP ID. The SP ID is automatically generated.

If you are replacing a Service Processor, use the following procedure to generate the SP ID:

1. Click to select the Replacing a previous Service Processor (SP) checkbox, then enter the following

information in the appropriate fields:

• Previous SP ID

• StoreServ Storage system IP address

• Login name

• Password

2. Click Generate SP ID.

The resulting SP ID will be a 12–digit string that consists of SP000 (“SP” followed by three zeros) followed by the storage system serial number. For example, if the storage system serial number is 1612345, the SP ID will be SP0001612345.

IMPORTANT: To generate the SP ID, the storage system must be connected and available on the

same subnet that the SP is on. This is because the storage system serial number that you enter is verified by the Service Processor Setup Wizard by connecting to the factory-set IP address of the storage system that has that serial number.

To complete the SP Networking step, enter the relevant information in your completed Storage System Software Installation Checklist from the HP 3PAR StoreServ 7000 Site Planning Manual.

Configuring Remote Support

Remote Support enables HP to proactively provide you the best possible support for your HP 3PAR StoreServ Storage system, including:

• Timely remote service

• Remote online software updates

• Accelerated troubleshooting and issue resolution

Remote Support securely sends diagnostic information such as system health statistics, configuration data, performance data, and system events to HP 3PAR Central. These diagnostics are required

Configuring Service Processor Networking 13

for HP to perform fault detection and analysis on your HP 3PAR StoreServ Storage system that help maximize your storage availability.

All remote communications are encrypted and transferred securely to HP 3PAR Central, and no customer application data is ever transferred. No other business information is collected, and the data is managed according to the HP Data Privacy policy. For more information, see:

http://www8.hp.com/us/en/privacy/privacy.html

To configure Remote Support:

1. Enter proxy server settings, if applicable.

2. To mask identifying information in all Service Processor log files, select the Make contents of

Service Processor log files anonymous checkbox in the Advanced group box.

When you anonymize log files, the Remote Support process replaces object names in log files (such as “TopSecretVirtualVolume”) with meaningless sequential labels (such as “VVnnn”).

3. Click Next to continue the Service Processor configuration. This wizard will enable Remote

Support upon completion.

Configuring System Support Information

To enable you to receive Remote Support for your storage system, you must provide the following system support information:

• Company name

• Technical contact name

• Telephone number

• FAX number (optional)

• E-mail address

• Mailing address of the installation site

• Order type

Configuring Your Time Zone

To configure the time zone, select your continental region (Africa, America, Antarctica, Arctic, Asia, Atlantic, Australia, Europe, India, Pacific) and the city or country closest to you from the drop-down lists.

NOTE: The time zones used in this wizard are based on the time zones listed in the tz database,

also known as the zoneinfo database or IANA Time Zone Database.

Changing Passwords

• Enter a new, secure password for the setupusr user account.

You will use the setupusr user account and your new password to access the Storage System Setup wizard and set up your HP 3PAR StoreServ Storage system. The setupusr account is used only for the initial system setup to access the SP from the setup wizards.

• Enter a new, secure password for the 3parcust user account, which you will use for Service

Processor Onsite Customer Care (SPOCC).

NOTE: Passwords for the setupusr and 3parcust user accounts must be between 7 and 32

characters in length and consist of alphanumeric characters and the following special characters: period (.), plus sign (+), dash (-), equals sign (=), and forward slash (/).

NOTE: To reset a password for the Service Processor, log in to SPOCC. If you have lost all

Service Processor passwords and cannot log in to SPOCC, you must reimage the Service Processor.

14 Setting Up the Service Processor

Troubleshooting

Troubleshooting the Connection to the Service Processor

If the Check Your Connection dialog box appears during the setup process in Service Processor Setup wizard step 7, Apply Settings, the Service Processor Setup wizard might be unable to connect to the Service Processor.

Verify the following:

• Your browser is still connected to the network.

• The Service Processor is powered on.

• The Service Processor is connected to the network.

When the Service Processor Setup wizard reconnects to the Service Processor, the Check Your Connection dialog box automatically disappears and the setup process automatically resumes.

Troubleshooting Duplicate IP Address Issues

If the wizard cannot configure the permanent IP address you entered because it is already in use:

1. Click Stop to stop the Apply Settings process and return to the Service Processor Setup wizard.

2. Click Prev until you reach step 2, SP Networking.

3. Determine an available IPv4 address to use for the Service Processor, then enter that IP address

in the IP Address field.

4. Click Next until you return to step 7, Apply Settings. (You do not need to re-enter any other

Service Processor settings.) The wizard will automatically begin to apply the settings again.

Troubleshooting “Page Not Found” IP Address Issues

If the Service Processor displays a Page Not Found error message or similar message, the permanent Service Processor IP address you entered is not a valid address. You must set up the Service Processor again.

• If you are using a physical Service Processor:

Return to the Set IP Address wizard and set up a new, valid IP address. For more

information, see the HP 3PAR StoreServ 7000 Storage Installation Guide. To access the HP 3PAR StoreServ 7000 Storage Installation Guide, go to the HP 3PAR

StoreServ Storage site and click the Support link for your product:

http://www.hp.com/go/3par

2. Use the new permanent IP address to restart the Service Processor Setup wizard. For more

information, see “Setting Up the Service Processor” (page 12).

3. Proceed through the Service Processor Setup wizard, re-entering your Service Processor

settings. (The Service Processor ID is already set; you do not need to reset the ID.)

• If you are using a virtual Service Processor:

1. Use the temporary SP IP address to restart the Service Processor Setup wizard. For more

information, see “Setting Up the Service Processor” (page 12).

2. Proceed through the Service Processor Setup wizard, re-entering your Service Processor

settings. (The Service Processor ID is already set; you do not need to reset the ID.)

Troubleshooting 15

3 Setting Up the HP 3PAR StoreServ Storage System

Before you can configure the HP 3PAR StoreServ Storage system, you must initialize it. The Storage System Setup wizard verifies your HP 3PAR storage system configuration, initializes the storage system, and runs initialization tests on the storage system.

To set up and configure the HP 3PAR storage system:

1. Verify that the Service Processor is on the same subnet of the network as the HP 3PAR StoreServ

7000 Storage system you are setting up.

2. Click the Set up the Storage System link in SmartStart wizard step 2, Set up systems.

3. Enter the permanent Service Processor IP address. For more information about Service Processor

IP addresses, see the HP 3PAR StoreServ 7000 Storage Installation Guide.

4. Enter the user name setupusr.

5. Enter the password for setupusr that you created in the Service Processor Setup wizard.

Troubleshooting Access

If you cannot access the Storage System Setup wizard, collect the relevant log files and contact HP support. For more information, see “Troubleshooting System Setup” (page 19).

Locating the Serial Number

The serial number on your HP 3PAR StoreServ Storage system is the seven-digit number located on the back of the storage system next to the power switch for the node enclosure power cooling module (PCM1). It begins with “16” (for example, 1612345).

16 Setting Up the HP 3PAR StoreServ Storage System

Figure 1 StoreServ Serial Number

Configuring Networking

Enter the name and IP address information for your new HP 3PAR StoreServ Storage system. For more information, see your completed Storage System Software Installation Checklist from the

HP 3PAR StoreServ 7000 Site Planning Manual.

Configuring Your Time Zone

You can do the following:

• Copy the time zone settings from the Service Processor to the HP 3PAR StoreServ Storage

system.

• Enter a specific date and time.

• Use the date and time settings on your NTP server, if applicable.

• Select your continental region (Africa, America, Antarctica, Arctic, Asia, Atlantic, Australia,

Europe, India, Pacific) and the city or country closest to you from the drop-down lists.

Changing the HP 3PAR StoreServ Storage System Password

Enter a new, secure password for the 3paradm user account. You will use this user account and password to access your new HP 3PAR StoreServ Storage system.

NOTE: Passwords for the 3paradm user account can include all printable characters and must

be between 6-8 characters in length.

Monitoring Setup Progress

The Setup system volumes operation in the Progress step can continue for up to 40 minutes before the wizard displays a progress indicator. Do not attempt to cancel out of the wizard during the Progress step.

Configuring Networking 17

Continuing SmartStart Setup

After the Storage System Setup wizard initializes the HP 3PAR StoreServ Storage system, do the following:

1. Click Finish in the Setup Progress and Results step to exit the Storage System Setup wizard.

NOTE: The wizard continues to run tests in the background after you have exited the Storage

System Setup wizard. If these tests discover any issues, the HP 3PAR Management Console will display details in the Alert tab that is relevant to the issue.

• To install the Management Console, go to SmartStart wizard step 6, Install the Management Console.

• For more information about alerts, start the Management Console and open the HP 3PAR Management Console Online Help.

2. Set up Local Notification. For more information, see “Setting Up Local Notification” (page 18).

3. Validate Remote Support setup. For more information, see “Validating Remote Support”

(page 18).

4. Continue to SmartStart wizard step 3, Connect to the storage system.

Troubleshooting: Adding the Storage System to the Service Processor

If the wizard cannot successfully add your HP 3PAR StoreServ 7000 Storage system to the Service Processor, use the “Add New InServ” option in the SPmaint module in SPOCC to add the storage system.

For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s Guide. To access this document, go to the HP 3PAR StoreServ Storage site and click the Support link for your product:

http://www.hp.com/go/3par

Setting Up Local Notification

Local Notification configures your HP 3PAR StoreServ Storage system to email you alerts as issues occur (for example, if a CPG becomes low on space, a disk drive fails, and so on). To set up Local Notification:

1. Enter your Service Processor network address.

2. Click Setup.

3. Click Enable Local Notification.

NOTE: A mail host must also be configured in order to completely enable Local Notification.

For more information about Local Notification setup, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) Online Help. For more information about alerts, see the HP 3PAR Management Console Online Help.

Validating Remote Support

Remote Support validation is done as a part of the Service Processor setup. If you need to re-run the Remote Support validation, you can use the SPmaint module in HP 3PAR Service Processor Onsite Customer Care (SPOCC).

1. Log in to SPOCC (https://<SP IP>) using the 3parcust user account.

2. Click SPmaint→Network Configuration→Test 3PAR Secure Service Collector Server.

3. Verify that SPOCC displays Connectivity test to HP 3PAR Secure Service Collector Server

successful.

4. Verify that the Service Processor is transferring files successfully:

18 Setting Up the HP 3PAR StoreServ Storage System

a. Click Home to return to the SPOCC home page.

The Transfer Status entry indicates the overall status of SP file transfer.

b. To access the SP File Transfer Monitor, click Transfer Status. c. Verify that SP file transfer is successful:

• The Last transfer status entry should include information about the last SP transfer, including the date and time and a status of OK.

• The Number of files on transfer queue and retry queue values should be 0 (zero), which indicates the SP is currently able to pass files to the transport layer.

• The Service Processor upload queue and SSAgent upload queue items show the number of files in the queue and should display the date, time, and file name of the most recent file to start uploading.

If this queue becomes long, the Service Processor is encountering transfer issues. To remedy the situation, contact HP support. For more information, see “Troubleshooting

System Setup” (page 19).

The SP File Transfer Monitor refreshes every 15 seconds.

For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s Guide.

For more information about Remote Support, see “Configuring Remote Support” (page 13).

Troubleshooting System Setup

If you cannot access the Service Processor Setup wizard, the Service Processor, or the Storage System Setup wizard:

1. Collect the SmartStart log files.

2. Collect the Service Processor log files.

3. Contact HP support and request support for your StoreServ 7000 Storage product.

Collecting SmartStart Log Files

To collect the SmartStart log files for HP support, zip all the files in the following folder:

C:\Users\<username>\SmartStart\log

NOTE: You can continue to access the SmartStart log files in the Users folder after you have

removed SmartStart from your system.

Collecting Service Processor Log Files

To collect the Service Processor log files for HP support:

1. Connect to Service Processor Onsite Customer Care (SPOCC). To do this, enter the SP IP

address in a browser.

2. From the navigation pane, click Files.

3. Click the folder icons for files > syslog > apilogs.

4. In the Action column, click Download for each log file:

DescriptionFile name

Service Processor setup logSPSETLOG.log

HP 3PAR StoreServ Storage system setup logARSETLOG.system_serial_number.log

General errorserrorLog.log

Troubleshooting System Setup 19

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