Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corportation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Third Edition: August 2016
Second Edition: August 2015
First Edition: June 2015
Document Part Number: 842269-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
Right side ............................................................................................................................................................... 6
Top .......................................................................................................................................................................... 8
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Hard drive .......................................................................................................................................... 31
Fan ..................................................................................................................................................... 37
10 Backing up, restoring, and recovering ......................................................................................................... 63
Creating recovery media and backups ................................................................................................................ 63
Creating HP Recovery media (select products only) ......................................................................... 63
Using Windows tools ........................................................................................................................................... 64
Restore and recovery ........................................................................................................................................... 65
Recovering using HP Recovery Manager ........................................................................................... 65
What you need to know before you get started ............................................................. 65
Using the HP Recovery partition (select products only) ................................................. 66
Using HP Recovery media to recover .............................................................................. 66
Changing the computer boot order ................................................................................ 67
vi
Removing the HP Recovery partition (select products only) ......................................... 68
11 Power cord set requirements ...................................................................................................................... 69
Requirements for all countries ............................................................................................................................ 69
Requirements for specic countries and regions ................................................................................................ 69
Index ............................................................................................................................................................. 72
Support for up to 16-GB
maximum on-board
system memory
●
16384 MB (8192 MB × 2)
●
12288 MB (8192 MB
+ 4096 MB)
●
8192 MB (8192 MB × 1)
●
8192 MB (4096 MB × 2)
Hard driveSupport for 6.35-cm (2.5-in)
SATA hard drives in 9.5 mm (.37
in) and 7.0 mm (.28 in)
thicknesses
Accelerometer / HDD
protection support
Single hard drive
congurations:
●
2 TB, 5400-rpm, 9.5-mm
●
1 TB, 7400-rpm, 9.5-mm
●
1 TB, 5400-rpm, 9.5-mm
Hybrid hard drive
congurations: 1 TB, 5400-rpm,
√√
√√
2Chapter 1 Product description
HP Condential
CategoryDescriptionHP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
Hard drive (continued)9.5-mm solid-state hard drive
with 8-GB NAND
Optical driveFixed, serial SATA, 9.5-mm
tray load
DVD±RW Double-Layer
SuperMulti
Support for zero power
optical drive
Support for M-disc
External USB SATA, optical drive
Audio and videoHP TrueVision HD: HD camera
(xed, no tilt with activity LED,
1280×720 by 30 frames
per second)
Dual array digital microphone
with appropriate beam-forming,
echo-cancellation, noisesuppression software
Dual speakers
Enable HP Noise Cancellation
HD audio
Bang & Olufsen
Supports Voice Recognition
√√
√√
√√
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
SensorsAccelerometer
Gyroscope
Digital Compass
Ambient Light Sensor
EthernetIntegrated 10/100 network
interface card (NIC)
WirelessSupport for the following
WLAN devices:
Intel Dual Band Wireless-AC
7265 802.11 ac 2×2 WiFi +
Bluetooth® 4.2 Combo Adapter
(non-vPro)
Intel Dual Band Wireless-AC
3165 802.11 ac 1x1 WiFi +
Bluetooth 4.0 Combo Adapter
Integrated wireless options with
dual M.2/PCle antenna
Compatible with Miracast-certied devices
Intel WiDi support
√√
√√
√
√√
3
HP Condential
CategoryDescriptionHP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
External media cardsHP Multi-Format Digital Media
Card Reader
Support SD®/SDHC/SDXC
Push-Push Insertion/Removal
SIM slot (populated with WWAN;
tool-less user accessible)
PortsHDMI version 1.4 supporting up
to 1920×1080 @ 60Hz
Hot Plug/unplug and auto detect
for correct output to wideaspect vs. standard aspect video
RJ-45 (Ethernet, includes link
and activity lights)
USB 3.0 (1 on left side, 1 on
right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack
Microphone jack
USB 2.0/3.0 Allocation:
●
3 for unit (2*3.0, 1*2.0)
●
1 for camera (2.0)
●
1 for WLAN (BT) (2.0)
●
1 for touch screen (2.0)
●
RJ-45/Ethernet
●
AC Smart Pin adapter plug
√√
√√
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
Keyboard/pointing
devices
Battery requirements4-cell, 41-WHr, 2.8-AHr, Li-
Power requirements65-W, HP Smart, non-PFC, 4.5-
4Chapter 1 Product description
Full-size standard three-coat
paint island-style backlit
keyboard with numeric keypad
ClickPad with multi-touch
gestures, 2-nger scrolling, and
pinch-zoom enabled
Taps enabled by default
Supports modern
trackpad gestures
Stylus writing support
ion battery
mm
45-W, HP Smart, non-PFC, nonslim
√√
√√
√√
HP Condential
CategoryDescriptionHP Envy Notebook 17
(model numbers 17-s100
through 17-s199)
SecuritySecurity Lock√√
Operating systemPreinstalled: Windows 10 and
Windows 10 Home High End ML
ServiceabilityEnd-user replaceable parts:
●
AC adapter
●
Battery
●
Optical drive
√√
√√
HP Envy Notebook 17
(model numbers 17-s000
through 17-s099)
5
HP Condential
2External component identication
Right side
ComponentDescription
(1)Power light
(2)Hard drive light
(3)Audio-out (headphone)/Audio-in (microphone)
combo jack
(4)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
(5)HDMI portConnects an optional video or audio device, such as a high-
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audioin (microphone).
external drive, printer, scanner or USB hub.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6)VentEnables airow to cool internal components.
(7)Security cable slotAttaches an optional security cable to the computer.
6Chapter 2 External component identication
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Display
HP Condential
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
ComponentDescription
(1)Internal display switchTurns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2)Internal microphones (2)Records sound.
(3)Webcam lightOn: The webcam is in use.
(4)WebcamRecords video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5)WLAN antennas* (2)Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Display7
HP Condential
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
8Chapter 2 External component identication
Lights
HP Condential
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
(3)Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top9
HP Condential
Buttons and speakers
ComponentDescription
(1)Power button
(2)Speakers (2)Produce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
10Chapter 2 External component identication
Keys
HP Condential
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on
the integrated numeric keypad.
(6)Integrated numeric keypadWhen num lock is on, the keypad can be used like an external
numeric keypad.
Top11
Condential
HP
Bottom
Labels
ComponentDescription
(1)Vents (4)Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2)Battery lockLocks the battery in the battery bay.
(3)Battery bayHolds the battery.
(4)Battery release latchReleases the battery.
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
12Chapter 2 External component identication
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
HP
Condential
Component
(1)Model name (select products only)
(2)Product number
(3)Serial Number
(4)Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels13
HP Condential
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
14Chapter 3 Illustrated parts catalog
HP Condential
ItemComponentSpare part
number
(1)Display assembly
NOTE: The display assembly is spared only at the subcomponent level. For display assembly subcomponent spare part
information, see Display assembly subcomponents on page 18.
(2)Keyboard/top cover with backlight (includes backlight cable and keyboard cable)
For use in Canada835867-DB1
For use in the United States835867-001
Keyboard/top cover (includes keyboard cable)
For use in Canada835866-DB1
For use in the United States835866-001
(3)TouchPad (includes TouchPad front and rear brackets and TouchPad cable)811552-001
(4)TouchPad rear bracket (included with TouchPad spare part kit)
(5)TouchPad front bracket (included with TouchPad spare part kit)
(6)Battery cable (included in the Cable Kit, spare part number 810928-001)
(7)Speakers (includes left and right speakers and cable)809316-001
(8)System board (includes processor and replacement thermal material):
For use only on computer models with model numbers 17-s100 through 17-s199:
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of
dedicated video memory, and the Window 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of
dedicated video memory, and a non-Window 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of
dedicated video memory, and the Window 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of
dedicated video memory, and a non-Window 10 operating system
For use on all computer models:
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of
dedicated video memory, and the Window 10 operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of
dedicated video memory, and a non-Window 10 operating system
904360-601
904360-001
904359-601
904359-001
838262-601
838262-001
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of
dedicated video memory, and the Window 10 operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of
dedicated video memory, and a non-Window 10 operating system
Computer major components15
838261-601
838261-001
HP Condential
ItemComponentSpare part
number
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and
the Window 10 operating system
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and a nonWindow 10 operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Window 10
operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10
operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Window 10
operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10
operating system
(9)WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) for
use only on computer models with model numbers 17-s100 through 17-s199
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use on all
computer models
835869-601
835869-001
841040-601
841040-001
838260-601
838260-001
793840-005
806723-005
(10)Optical drive cable (included in the Cable Kit, spare part number 810928-001)