HP EliteBook Folio 9480m Notebook PC
Maintenance and Service Guide
© Copyright 2014–2016 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: August 2016
Second Edition: August 2015
First Edition: July 2014
Document Part Number: 768849-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and ngerprint reader (select models only) ........................................................ 8
Keys ..................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Battery ............................................................................................................................................... 29
SIM ..................................................................................................................................................... 30
vii
Hard drive cover ................................................................................................................................ 32
Hard drive/SSD drive ......................................................................................................................... 33
mSATA drive ....................................................................................................................................... 35
RTC battery ........................................................................................................................................ 37
Service cover ..................................................................................................................................... 38
Memory module ................................................................................................................................ 39
WWAN module ................................................................................................................................... 41
WLAN module .................................................................................................................................... 43
Keyboard ........................................................................................................................................... 45
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Display assembly components (panel, bezel, webcam, microphone) ............................................. 50
Base enclosure .................................................................................................................................. 53
Touchpad ........................................................................................................................................... 55
Power connector ............................................................................................................................... 57
Fan ..................................................................................................................................................... 58
System board .................................................................................................................................... 59
Heat sink ............................................................................................................................................ 62
Speaker assembly ............................................................................................................................. 64
Smart card board ............................................................................................................................... 65
Fingerprint reader board ................................................................................................................... 66
Display assembly ............................................................................................................................... 67
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 73
Using Computer Setup ......................................................................................................................................... 73
Starting Computer Setup .................................................................................................................. 73
Navigating and selecting in Computer Setup ................................................................................... 73
Restoring factory settings in Computer Setup ................................................................................. 74
Updating the BIOS ............................................................................................................................. 74
Determining the BIOS version ......................................................................................... 74
Downloading a BIOS update ........................................................................................... 75
Using MultiBoot ................................................................................................................................................... 75
About the boot device order ............................................................................................................. 75
Choosing MultiBoot preferences ....................................................................................................... 76
Setting a new boot order in Computer Setup ................................................................. 76
Dynamically choosing a boot device using the f9 prompt ............................................. 76
Setting a MultiBoot Express prompt .............................................................................. 77
Entering MultiBoot Express preferences ........................................................................ 77
viii
8 Computer Setup (BIOS) and MultiBoot in Windows 8 ....................................................................................... 78
Using Computer Setup ......................................................................................................................................... 78
Starting Computer Setup .................................................................................................................. 78
Navigating and selecting in Computer Setup ................................................................................... 78
Restoring factory settings in Computer Setup ................................................................................. 79
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ......................................................................................... 79
Downloading a BIOS update ........................................................................................... 80
Using MultiBoot ................................................................................................................................................... 81
About the boot device order ............................................................................................................. 81
Choosing MultiBoot preferences ....................................................................................................... 81
Setting a new boot order in Computer Setup ................................................................. 81
Dynamically choosing a boot device using the f9 prompt ............................................. 82
Setting a MultiBoot Express prompt .............................................................................. 82
Entering MultiBoot Express preferences ........................................................................ 82
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 83
Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ......................................................................................... 85
Downloading a BIOS update ........................................................................................... 85
Changing the boot order using the f9 prompt .................................................................................. 86
TPM BIOS settings (select products only) ........................................................................................................... 86
Using HP Sure Start (select products only) ......................................................................................................... 87
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 88
11 Backup and recovery in Windows 7 .............................................................................................................. 90
Creating recovery media and backups ................................................................................................................ 90
Guidelines .......................................................................................................................................... 90
Creating recovery media with HP Recovery Disc Creator ................................................................. 90
Creating recovery media ................................................................................................. 91
Backing up your information ............................................................................................................. 91
Performing a system recovery ............................................................................................................................ 92
Using the Windows recovery tools .................................................................................................... 92
Using f11 recovery tools (select models only) ................................................................................. 93
ix
Using Windows 7 operating system media ....................................................................................... 93
12 Backup and recovery in Windows 8 .............................................................................................................. 95
Backing up your information ............................................................................................................................... 95
Performing a system recovery ............................................................................................................................ 95
Using the Windows recovery tools .................................................................................................... 95
Using f11 recovery tools ................................................................................................................... 96
Using Windows operating system media (purchased separately) ................................................... 97
Using Windows Refresh or Windows Reset ...................................................................................... 97
Using HP Software Setup .................................................................................................................. 97
13 Backup and recovery in Windows 10 ............................................................................................................ 98
Creating recovery media and backups ................................................................................................................ 98
Creating HP Recovery media (select products only) ......................................................................... 98
Using Windows tools ........................................................................................................................................... 99
Restore and recovery ......................................................................................................................................... 100
Recovering using HP Recovery Manager ........................................................................................ 100
What you need to know before you get started ........................................................... 100
Using the HP Recovery partition (select products only) .............................................. 101
Using HP Recovery media to recover ............................................................................ 101
Changing the computer boot order .............................................................................. 102
Removing the HP Recovery partition (select products only) ....................................... 103
14 Specications .......................................................................................................................................... 104
Computer specications .................................................................................................................................... 104
35.6-cm (14.0-in) display specications .......................................................................................................... 105
Hard drive specications ................................................................................................................................... 106
Solid-state drive specications ......................................................................................................................... 107
mSATA drive specications ................................................................................................................................ 108
15 Statement of Volatility ............................................................................................................................. 109
Non-volatile memory usage .............................................................................................................................. 110
Questions and answers ..................................................................................................................................... 112
16 Power cord set requirements .................................................................................................................... 113
Requirements for all countries .......................................................................................................................... 113
Requirements for specic countries and regions ............................................................................................. 113
17 Recycling ................................................................................................................................................ 115
Battery ............................................................................................................................................................... 115
x
Display ............................................................................................................................................................... 115
Index ........................................................................................................................................................... 121
xi
xii
1 Product description
Category Description
Product Name HP EliteBook Folio 9480m Notebook PC
Processors Intel® Core® processors:
●
i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
●
i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
●
i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W
●
i5-4210U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 5000 (i7-4650U)
Intel UMA Graphics with shared video memory: Intel HD Graphics 4400 (i7-46000U,
i5-4310U, i5-4210U))
Panels 35.6-cm (14.0-in), 3.0-mm, at/thin backlit, light-emitting diode (LED), high-
denition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam
35.6-cm (14.0-in), 3.0-mm, at/thin backlit, LED, HD, AG, SVA (1366×768) display
with and without webcam
Memory Two customer-accessible/upgradable memory module slots
DDR3L PC3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the following congurations:
●
16384-MB (8192-MB×2)
●
8192-MB (8192-MB×1)
●
4096-MB (4096-MB×1)
Flash cache 32-GB MLC mSATA module, not available on computer models equipped with SSD or
SED.
Supports no Flash cache module conguration.
Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) SATA hard drives and solid-state drives
●
500-GB, 7200-rpm, self-encrypting drive (SED)
●
500-GB, 7200-rpm
Solid-state drive Supports the following SATA III SSDs:
●
256-GB SED
●
240-GB
●
180-GB
●
128-GB
MiniCard SSD Supports 120-GB M.2 solid-state drive
No available with ash cache module
1
Category Description
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p HD webcam (supports no camera option)
Integrated dual-array microphone
Ethernet Intel I1218LM 10/100/1000 Ethernet network interface card (NIC) with iAMT
NIC Power Down technology
S3/S4/S5 wake on LAN
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●
HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi
and Bluetooth 4.0 WLAN module
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and
Bluetooth 4.0 WLAN module for use in Indonesia
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
●
HP lt4112 LTE/HSPA+ Mobile Broadband Module
●
HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●
HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media cards Secure Digital (SD) ash media slot supporting the following digital card formats:
Ports Headphone/Microphone combo
2 Chapter 1 Product description
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
Battery connector
DisplayPort 1.2a
Docking connector
Multi-Pin AC Port
RJ-45 (Ethernet)
USB 3.0 ports (2)
USB 3.0 charging/powered port (1)
Category Description
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 60 Hz, hot plug and
unplug and auto-detection for correct output to wide-aspect vs. standard aspect
video
Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys
Gesture support: MultiTouch gestures enabled, two-nger scrolling, and pinch-zoom
as default
Taps enabled by default
Touchpad on/o button
Touchpad supports 2-way scroll with legend
Power requirements Supports the following AC adapters:
65-W Smart EM adapter
45-W Smart AC adapter
45-W AC adapter (2-prong) for use in Japan
Supports the following batteries:
●
Primary: 4-cell, 52-Wh, 3.55-Ah battery
●
Secondary: 6-cell, 60-Wh, 2.7-Ah battery
Supports the following power cords:
●
2 wire plug (1.0 m)
●
3 wire plug with ground pin (1.0 m)
●
3 wire plug with ground pin (1.8 m)
Security Supports security cable lock
Supports ngerprint reader and no ngerprint reader option
Supports Trusted Platform Module (TPM) 1.2 (Inneon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
HP ProtectTools
Operating system Preinstalled:
●
Windows 10
●
Windows 10 Professional
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image –
MSNA
●
Windows 8.1 EM 64
●
Windows 8.1 CH 64
●
Windows 8.1 ML 64
●
Windows 8.1 Professional 64
●
Windows 8.1 Professional 64 – MSNA
3
Category Description
●
FreeDOS
●
Ubuntu Linux
Restore media
●
DRDVD Windows 7
●
DRDVD Windows 8.1
●
SRDVD Ubuntu
●
Windows 7 Professional 64
●
Windows 8.1 Professional 64
●
Windows 8.1 64-bit
●
Windows 8.1 Country Specic 64-bit
●
Windows 8.1 Emerging Market 64-bit
Web-only support:
●
Windows 10
●
Windows 10 Professional
●
Windows 8.1 Enterprise 64
●
Windows 7 Professional 64- and 32-bit
●
Windows 7 Enterprise 64- and 32-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Solid-state drive
●
Keyboard
●
Memory module
●
mSATA ash cache
●
WLAN module
●
WWAN module
4 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
Display 5
Top
TouchPad
Component Description
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Microphone mute light
(3) Num lock light On: Num lock is on.
(4) Wireless light White: An integrated wireless device, such as a wireless local area
(5) Mute light
(6) Caps lock light White: Caps lock is on, which switches the keys to all capital
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
letters.
(7) TouchPad light
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Top 7
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
8 Chapter 2 External component identication
Keys
Component Description
– or –
Right-click the Start button, and then select Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 9
Front
Component Description
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the
cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
Component Description
(1) Wireless light White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) AC adapter/Battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 89 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
10 Chapter 2 External component identication
Component Description
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
O: The battery is fully charged.
Left
(4) Hard drive light
Component Description
(1) Power connector Connects an AC adapter.
(2) Vent Enables airow to cool internal components.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide:
Left 11
Right
Component Description
NOTE: Windows 7: Select Start > Help and Support > User
Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in
(microphone).
(6) Smart card reader Supports optional Smart cards.
Component Description
(1) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
(2) DisplayPort Connects an optional digital display device, such as a high-
(3) Memory card reader Reads optional memory cards that store, manage, share, or
(4) External monitor port Connects an external VGA monitor or projector.
(5) Docking connector Connects an optional docking device.
(6) RJ-45 (network) jack/lights Connects a network cable.
12 Chapter 2 External component identication
keyboard, mouse, external drive, printer, scanner or USB hub.
performance monitor or projector.
access information.
●
Green (right): The network is connected.
●
Amber (left): The network is showing activity.
Bottom
Component Description
(1) Wireless and memory module
compartment
(2) Travel battery connector Connects an optional travel battery.
(3) Vents (2) Enable airow to cool internal components.
Contains the wireless and memory modules.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through HP
Support Assistant.
To access Help and Support in Windows 7, select Start >
Help and Support.
To access HP Support Assistant in Windows 8.1, from the
Start screen, select the HP Support Assistant app.
Windows 10: Type support in the taskbar search box,
and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
Component Description
(4) Speakers (2) Produce sound.
(5) Hard drive bay Contains the hard drive.
(6) Battery release latch Releases the battery from the battery bay.
(7) Battery bay and SIM slot Holds the battery. Supports a wireless subscriber identity
module (SIM). The SIM slot is located inside the battery
bay.
14 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Illustrated parts catalog on page 16 for details.
16 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 17
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 20.
(2) Keyboard (backlit; includes keyboard cable and pointing stick cable):
NOTE: For a list of keyboard country codes, see Keyboard on page 45.
(3) Top cover
With ngerprint reader board 748352-001
Without ngerprint reader board 748353-001
Touchpad assembly (not illustrated) 822825-001
(4) Speakers (right and left; include cables) 702869-001
(5) AC power connector 702875-001
(6) Smart Card reader (includes cable) 769707-001
(7) Fan (includes cable) 702859-001
(8) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
●
Intel Core i7-4650U processor 769720-xxx
●
Intel Core i7-4600U processor 769719-xxx
785648-xx1
Plastics Kit, includes: 702877-001
(9a) SD card insert
(9b) Hard drive cover
(10) Heat sink (includes replacement thermal material): 769708-001
(11) RTC battery 702853-001
(12) Fingerprint reader board (includes cable) 702845-001
(13) Base enclosure 702863-001
(14) Service cover 704441-001
Service cover, RCTO 713547-001
(15) Memory modules (PC3L-12800, 1600-MHz):
4-GB 691740-001
8-GB 693374-001
(16) WLAN module:
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001
●
Intel Core i5-4310U processor 769718-xxx
●
Intel Core i5-4210U processor 769717-xxx
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth
4.0 WLAN module
HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth
4.0 WLAN module for use in Indonesia
(17) WWAN module:
HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001
HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 793116-001
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
(18) Solid-state drive (SSD), M.2:
120-GB, M.2 769712-001
32-GB, M.2 769711-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, connector,
and screws)
(19) Solid-state drive (includes bracket, connector, and screws):
256-GB, SATA III, self-encrypting drive (SED) 769716-001
240-GB, SATA III 769715-001
180-GB, SATA III 769714-001
128-GB, SATA III 769713-001
717379-001
747833-001
702870-001
(20) Hard drive (does not include hard drive bracket, connector, or screws):
500-GB, 7200-rpm, 7-mm, self-encrypting drive 703268-001
500-GB, 7200-rpm, 7-mm 703267-001
(21) Battery (Li ion):
4-cell, 52-Wh, 3.55-Ah 687945-001
6-cell, 60-Wh, 2.7-Ah (travel battery; not illustrated) 696621-001
Computer major components 19
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use on models with a webcam 769705-001
For use on models without a webcam 769706-001
(2) Webcam/microphone module 769710-001
Microphone module 702873-001
Display Hinge Kit (includes left and right display hinges and left and right hinge covers) 702857-001
(3a) Display hinge covers (2)
(3b) Display hinges
(4) 35.6-cm (14.0-in), LED, AntiGlare display panel:
HD+ 769722-001
HD 769721-001
Antenna Kit, includes: 769704-001
(5a) WWAN antenna cables and transceivers
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(5b) WLAN antenna cables and transceivers
(6) Display enclosure 748350-001
Display Panel Support Kit (includes WLAN antenna cables and transceivers, WWAN antenna
cables and transceivers, and display enclosure)
Mass storage devices
769709-001
Item Description Spare part number
(1) Hard drive (does not include hard drive bracket or screws):
500-GB, 7200-rpm, 7-mm, SED 703268-001
500-GB, 7200-rpm, 7-mm 703267-001
Solid-State Drive (includes drive bracket, connector, and screws):
256-GB, SATA III, self-encrypting drive (SED) 769716-001
240-GB SSD, SATA III 769715-001
180-GB, SATA III 769714-001
128-GB, SATA III 769713-001
(2a) Solid-state drive bracket
(2b) Solid-state drive
Mass storage devices 21
Item Description Spare part number
(2c) Drive connector
(3) Solid-state drive, M.2:
120-GB, M.2 769712-001
32-GB, M.2 769711-001
Hard Drive Hardware Kit (not illustrated), includes: 702870-001
Hard drive connector
Hard drive bracket
Hard drive bracket screws
Miscellaneous parts
Component Spare part number
AC adapter:
45-W HP Smart AC adapter, 7.4 mm, slim (non-PFC) 744893-001
45-W HP Smart AC adapter, 2 prong (non-PFC) 742437-001
65-W HP Smart AC adapter 693711-001
65-W HP Smart AC adapter for use in India 693710-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
22 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in the United Kingdom and Singapore 490371-031
For use in the United States 490371-001
Power cord (3-pin, black, 1.0-m):
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Brazil 755530-202
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in South Africa 755530-AR1
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom and Singapore 755530-031
For use in the United States 755530-001
Power cord (2-pin, black, 1.0-m):
For use in Japan 762689-291
DisplayPort to HDMI 1.4 adapter 749288-001
Screw Kit 702846-001
Pointing stick cover 750348-001
Docking station 732252-001
Cable lock docking station 575921-001
HP Ultraslim Keyed Cable Lock 703372-001
Essential Backpack 679923-001
HP Business Backpack 718548-001
HP Business Slim Load Top Case 718549-001
Essential Top Load Case 679921-001
Miscellaneous parts 23
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Grounding guidelines 25
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
26 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 27
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
28 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 14 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
Battery
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Illustrated parts catalog on page 16 for details.
Description Spare part number
4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001
6-cell, 60-Wh, 2.7-Ah, Li ion travel battery 696621-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Position the computer upside-down on a at surface.
2. Slide the battery release latch (1) to release the battery.
Component replacement procedures 29
3. Slide the battery outward (2), lift the outer edge of the battery (3), and then remove it from the
computer (3).
When installing the battery:
1. Insert the battery connector end of the battery into the bay, aligning it to the left edge.
SIM
2. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left to lock
the battery.
NOTE: In the locked position there will be no red color shown in the latch slot.
NOTE: This section applies only to computer models with WWAN capability.
NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be
sure that the SIM is reinserted in the SIM slot after reassembling the computer.
The SIM slot is located inside the battery bay on the right side.
Before removing the SIM, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
Remove the SIM:
1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.)
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the SIM (2) from the SIM slot.
Reverse this procedure to install the SIM.
Component replacement procedures 31
Hard drive cover
NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001.
Description Spare part number
Plastics kit 702877-001
Before removing the hard drive cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
Remove the hard drive cover:
1. Loosen the 2 captive hard drive cover screws (1).
2. Slide the hard drive cover away from the computer (2), and then lift the cover o the computer (3).
Reverse the removal procedures to install the hard drive cover.
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive/SSD drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws.
The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket,
connector, and screws..
Description Spare part number
Hard drive (does not include hard drive bracket or screws):
500-GB, 7200-rpm, 7-mm, SED 703268-001
500-GB, 7200-rpm, 7-mm 703267-001
Solid-state drive (includes bracket, connector, and screws):
256-GB, SATA III, self-encrypting drive (SED) 769716-001
240-GB, SATA III 769715-001
180-GB, SATA III 769714-001
128-GB, SATA III 769713-001
Hard Drive Hardware Kit (includes hard drive bracket, connector, and screws) 702870-001
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
Remove the hard drive:
1. Loosen the 4 captive hard drive screws (1) that secure the drive to the computer.
2. Pull the hard drive tab (2) upward to disconnect the hard drive.
Component replacement procedures 33
3. Lift the hard drive, and then pull the hard drive out of the hard drive bay.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the connector from the hard drive (1).
b. Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the hard drive.
c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, connector, and
screws are available in the Hard Drive Hardware Kit, spare part number 702870-001.
Reverse this procedure to reassemble and install the hard drive.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
mSATA drive
Description Spare part number
120-GB drive, M.2 769712-001
32-GB drive, M.2 769711-001
Before removing the mSATA drive follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
Remove the mSATA drive:
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the drive to the system board. (The drive tilts
computer on, and then shut it down through the operating system.
up.)
Component replacement procedures 35
2. Remove the drive (2) by pulling it away from the slot at an angle.
NOTE: mSATA drives are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the mSATA drive.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided tape) 702853-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the computer.
computer on, and then shut it down through the operating system.
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures 37
Service cover
Description Spare part number
Service cover 704441-001
Service door (RCTO) 713547-001
Before removing the service cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
Remove the service cover:
1. Loosen the 5 captive Phillips screws (1) that secure the cover to the computer.
2. Tilt the door up from the computer slightly (2), and then lift the cover up and o the computer (3).
Reverse the removal procedures to install the service cover.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Memory module
NOTE: Primary and expansion memory is installed in a stacked conguration in the bottom of the computer.
Description Spare part number
4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001
8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
6. Remove the service cover Service cover on page 38).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 39
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and
the bottom slot houses the primary memory module.
Reverse this procedure to install a memory module.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description Spare part number
HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001
HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 793116-001
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
Before removing the WWAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
6. Remove the service cover (see Service cover on page 38).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WWAN module to the system board. (The
WWAN module tilts up.)
Component replacement procedures 41
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001
HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN
module
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN
module for use in Indonesia
717379-001
747833-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
6. Remove the service cover (see Service cover on page 38).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
Component replacement procedures 43
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
Description Spare part number
Keyboard 785648-xx1
For use in country
or region
Belgium -A41 Israel -BB1 Slovenia -BA1
Brazil -201 Italy -061 South Korea -AD1
Bulgaria -261 Japan -291 Spain -071
Canada -DB1 Latin America -161 Sweden and Finland -B71
Czech Republic
and Slovakia
Denmark -081 Northern Africa -FP1 Taiwan -AB1
France -051 Norway -091 Thailand -281
Germany -041 Portugal -131 Turkey -141
Greece -151 Romania -271 United Kingdom -031
Hungary -211 Russia -251 United States -001
Iceland -DD1 Saudi Arabia -171
India -D61
Spare part
number
-FL1 The Netherlands -B31 Switzerland -BG1
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Before removing the keyboard, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
5. Remove the hard drive cover (see Hard drive cover on page 32).
6. Remove the service cover (see Service cover on page 38).
Remove the keyboard:
1. Loosen the 4 captive Phillips screws that secure the keyboard to the computer.
Component replacement procedures 45
2. Rest and secure the computer on its right side.
3. Partially open the computer.
4. Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press
on the back of the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests
upside down on the palm rest (3).
7. Release and disconnect the following connectors and cables:
●
Release the pointing stick connector (1) and remove the cable (2).
●
Release the large keyboard connector (3) and remove the cable (4).
●
Release the small keyboard connector (5) and remove the cable (6).
Component replacement procedures 47
8. Remove the keyboard.
Reverse this procedure to install the keyboard.
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 53 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Illustrated parts catalog on page 16 for details.
Component replacement procedures 49
Display assembly components (panel, bezel, webcam, microphone)
All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN
antenna transceivers and cables.
Full hinge-up displays are not spared.
This section describes removing components that do not require that you entirely remove the display
assembly from the computer. You can remove the display bezel, webcam/microphone module, and display
panel with the display assembly still attached to the computer.
To remove the remaining display components, including the display brackets, antennas, and enclosure, you
must remove the entire display assembly from the computer. See
information about removing the remaining components.
Description Spare part number
Display panels
35.6-cm (14.0-in), HD+, anti-glare, LED 769722-001
35.6-cm (14.0-in), HD anti-glare, LED 769721-001
Display bezels
For use with models with a webcam 769705-001
For use with models without a webcam 769706-001
Display assembly on page 67 for more
Webcam module with microphone 769710-001
Microphone module 702873-001
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 29).
Remove the display assembly components:
1. Position the computer upright, with the front toward you.
2. Open the computer as far as possible.
3. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of
the display bezel until the bezel disengages from the display enclosure.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display bezel (4). The display bezel is available using spare part number 769705-001
on models with a webcam and 769706-001 on models without a webcam.
4. If it is necessary to replace the webcam/microphone module:
a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone
module is attached to the display enclosure with double-sided tape.)
b. Disconnect the cable (2) from the webcam/microphone module.
c. Remove webcam/microphone module. The webcam module is available using spare part number
769710-001. The microphone module is available using spare part number 702873-001.
5. If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
●
769721-001 — 35.6-cm (14.0-in), LED, HD, AntiGlare display panel
●
769722-001 — 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel
Component replacement procedures 51
b. Rotate the top of the display panel downward (1).
c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the
cable (3) from the connector (4).
Reverse this procedure to reassemble and install the display assembly components.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
Description Spare part number
Base enclosure 702863-001
Before removing the base enclosure, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
Remove the base enclosure:
1. Close the computer and position it upside down.
2. Remove the WLAN (1) and WWAN (2) antennas from the routing path (3) in the base enclosure.
Component replacement procedures 53
3. Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer.
4. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to
the computer.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Lift the base enclosure (1) o the computer while threading the antenna cables through the hole in the
base enclosure (2).
Reverse this procedure to install the base enclosure.
Touchpad
Before removing the touchpad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
Remove the touchpad:
1. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure the touchpad to the computer.
computer on, and then shut it down through the operating system.
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 53)
Component replacement procedures 55
2. Lift the touchpad from the computer (2).
3. Remove the touchpad.
Reverse this procedure to install the touchpad.
NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge of
computer.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector
Description Spare part number
Power connector 702875-001
Before removing the power connector, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 53)
Remove the power connector:
1. Position the base enclosure with the front toward you.
2. Disconnect the power connector cable from the system board (1).
3. Lift the power connector from the computer (2).
4. Remove the power connector.
Reverse this procedure to install the power connector.
Component replacement procedures 57
Fan
Description Spare part number
Fan (includes cable) 702859-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 53)
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Loosen the 2 captive Phillips screws (2) that secure the fan to the top cover.
3. Remove the fan (3).
Reverse this procedure to install the fan.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Description Spare part number
Intel Core i7-4650U processor 769720-xxx
Intel Core i7-4600U processor 769719-xxx
Intel Core i5-4310U processor 769718-xxx
Intel Core i5-4210U processor 769717-xxx
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Fan (see Fan on page 58)
e. Keyboard (see Keyboard on page 45)
f. Base enclosure (see Base enclosure on page 53)
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
SIM (see SIM on page 30, if applicable)
●
Memory module (see Memory module on page 39)
●
WWAN module (see WWAN module on page 41)
●
WLAN module (see WLAN module on page 43)
●
Heat sink (see Heat sink on page 62)
Remove the system board:
1. Disconnect the following cables:
●
(1): Right speaker cable
●
(2): Display panel
Component replacement procedures 59
●
(3): Left speaker cable
●
(4): Touchpad
●
(5): Smart card reader
2. Remove the 2 Phillips PM2.0×4.0 screws that secure the system board to the computer.
3. Lift the left side of the system board up at an angle (1).
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Pull the system board away from and out of the computer (2), making sure the connectors on the right
side of the board (3) are clear of the computer.
NOTE: To avoid breaking the board, support the right side of the system board near the heat sink (3)
as you lift it up and out of the computer.
Reverse this procedure to install the system board.
Component replacement procedures 61
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
Description Spare part number
Heat sink 769708-001
computer on, and then shut it down through the operating system.
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. WLAN module (see WLAN module on page 43)
e. WWAN module (see WWAN module on page 41)
f. Fan (see Fan on page 58)
g. Keyboard (see Keyboard on page 45)
h. Base enclosure (see Base enclosure on page 53)
i. System board (see System board on page 59)
Remove the heat sink:
1. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1)
that secure the heat sink to the system board.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.
The following illustration shows the replacement thermal material locations. Thermal paste is used on
the heat sink (1) and the processor (2).
Reverse this procedure to install the heat sink.
Component replacement procedures 63
Speaker assembly
Description Spare part number
Speaker assembly (includes cable) 702869-001
Before removing the speaker assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 53)
f. Fan (see Fan on page 58)
g. System board (see System board on page 59)
Remove the speaker assembly:
1. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure each speaker to the computer.
2. Remove the speakers (2) from the computer.
Reverse this procedure to install the speakers.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Smart card board
Description Spare part number
Smart card board (includes cable) 769707-001
Before removing the smart card reader, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 53)
f. Fan (see Fan on page 58)
g. System board (see System board on page 59)
Remove the smart card board:
1. Remove the Phillips PM2.0×2.5 broadhead screw (1) that secures the board to the computer.
2. Rotate the board upward (2) at an angle, and then remove it from the computer (3).
Reverse the removal procedures to install the smart card board.
Component replacement procedures 65
Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes cable) 702845-001
Before removing the ngerprint reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 53)
f. Fan (see Fan on page 58)
g. System board (see System board on page 59)
Remove the ngerprint reader board:
1. Position the system board upside down.
2. Disconnect the ngerprint reader board cable from the system board connector, and then remove the
assembly.
3. Remove the ngerprint reader board and cable.
Reverse this procedure to install the ngerprint reader board.
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
This section describes removing components that require you to completely remove the display panel. For
more information about removing display components that do not require that you remove the assembly
from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page 50.
NOTE: The display assembly is spared at the subcomponent level only.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29), and then remove the following components:
a. Hard drive cover (see Hard drive cover on page 32)
b. Hard drive (see Hard drive/SSD drive on page 33)
c. Service cover (see Service cover on page 38)
d. WLAN module (see WLAN module on page 43)
e. WWAN module (see WWAN module on page 41)
f. Fan (see Fan on page 58)
g. Keyboard (see Keyboard on page 45)
h. Base enclosure (see Base enclosure on page 53)
Remove the display assembly:
1. Disconnect the display panel cable (1) from the system board.
2. Release the display panel cable from the routing channel (2).
3. Open the computer and position it with the base enclosure on a table and the display hanging down.
Component replacement procedures 67
NOTE: Be sure to support the display when removing the screws.
4. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the computer.
5. Remove the display assembly from the top cover (2).
6. To remove the display bezel:
a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of
the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4). The display bezel is available using spare part number 769705-001
on models with a webcam and 769706-001 on models without a webcam.
NOTE: For this procedure the display will not be connected to the computer as shown in the
following image.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7. To remove the display panel:
NOTE: For this procedure the display will not be connected to the computer as shown in the following
images.
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
Display panels are available using the following spare part numbers:
●
769721-001 — 35.6-cm (14.0-in), LED, HD, AntiGlare display panel
●
769722-001 — 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel
b. Rotate the top of the display panel downward (1).
Component replacement procedures 69
c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the
cable (3) from the connector (4).
NOTE: For this procedure the display will not be connected to the computer as shown in the
following image.
8. If it is necessary to replace the display hinges:
Display hinge covers and hinges are available in the Display Hinge Kit, spare part number 702857-001.
a. Remove the Phillips broadhead PM2.0×2.5 screw (1) that secures each hinge cover to the
display enclosure.
b. Remove the display hinge covers (2) from atop the hinges.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the 2 broadhead Phillips PM2.0×2.5 screws (1) that secure each display hinge to the
display enclosure.
d. Lift the display hinges o the display enclosure (2).
9. If it is necessary to replace the WLAN antenna cables and transceivers:
WLAN and WWAN antennas are available in the Antenna Kit, spare part number 769704-001.
a. Release the WLAN antenna transceivers (1) from the clips built into the display enclosure. (The
WLAN antenna transceivers are attached to the display enclosure with double-sided tape.)
b. Detach the WLAN antenna cables from the routing channels (2) built into the display enclosure.
c. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are
included in the Antenna Kit, spare part number 769704-001.
Component replacement procedures 71
10. If it is necessary to replace the WWAN antenna cables and transceivers:
WLAN and WWAN antennas are available in the Antenna Kit, spare part number 769704-001.
a. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure. (The
WWAN antenna transceivers are attached to the display enclosure with double-sided tape.)
b. Detach the WWAN antenna cables from the routing channels (2) built into the display enclosure.
c. Remove the WWAN antenna cables and transceivers. The WWAN antenna cables and transceivers
are included in the Antenna Kit, spare part number 769704-001.
Reverse this procedure to reassemble and install the display assembly.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS) and MultiBoot in
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 73
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
74 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
Using MultiBoot 75
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
76 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 77
8 Computer Setup (BIOS) and MultiBoot in
Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
78 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 79
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
80 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select one of the following options:
●
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●
Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●
Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
Using MultiBoot 81
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
82 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8
9 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 83
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 83.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
84 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 83.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 85.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup 85
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 83.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
86 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 87
10 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 88.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
88 Chapter 10 HP PC Hardware Diagnostics (UEFI)
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