HP EliteBook Folio 9480m Maintenance and Service Guide
HP EliteBook Folio 9480m Notebook PC
Maintenance and Service Guide
© Copyright 2014–2016 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: August 2016
Second Edition: August 2015
First Edition: July 2014
Document Part Number: 768849-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and ngerprint reader (select models only) ........................................................ 8
Keys ..................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Battery ............................................................................................................................................... 29
SIM ..................................................................................................................................................... 30
vii
Hard drive cover ................................................................................................................................ 32
Hard drive/SSD drive ......................................................................................................................... 33
mSATA drive ....................................................................................................................................... 35
RTC battery ........................................................................................................................................ 37
Service cover ..................................................................................................................................... 38
Memory module ................................................................................................................................ 39
WWAN module ................................................................................................................................... 41
WLAN module .................................................................................................................................... 43
Keyboard ........................................................................................................................................... 45
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Display assembly components (panel, bezel, webcam, microphone) ............................................. 50
Base enclosure .................................................................................................................................. 53
Touchpad ........................................................................................................................................... 55
Power connector ............................................................................................................................... 57
Fan ..................................................................................................................................................... 58
System board .................................................................................................................................... 59
Heat sink ............................................................................................................................................ 62
Speaker assembly ............................................................................................................................. 64
Smart card board ............................................................................................................................... 65
Fingerprint reader board ................................................................................................................... 66
Display assembly ............................................................................................................................... 67
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 73
Using Computer Setup ......................................................................................................................................... 73
Starting Computer Setup .................................................................................................................. 73
Navigating and selecting in Computer Setup ................................................................................... 73
Restoring factory settings in Computer Setup ................................................................................. 74
Updating the BIOS ............................................................................................................................. 74
Determining the BIOS version ......................................................................................... 74
Downloading a BIOS update ........................................................................................... 75
Using MultiBoot ................................................................................................................................................... 75
About the boot device order ............................................................................................................. 75
Choosing MultiBoot preferences ....................................................................................................... 76
Setting a new boot order in Computer Setup ................................................................. 76
Dynamically choosing a boot device using the f9 prompt ............................................. 76
Setting a MultiBoot Express prompt .............................................................................. 77
Entering MultiBoot Express preferences ........................................................................ 77
viii
8 Computer Setup (BIOS) and MultiBoot in Windows 8 ....................................................................................... 78
Using Computer Setup ......................................................................................................................................... 78
Starting Computer Setup .................................................................................................................. 78
Navigating and selecting in Computer Setup ................................................................................... 78
Restoring factory settings in Computer Setup ................................................................................. 79
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ......................................................................................... 79
Downloading a BIOS update ........................................................................................... 80
Using MultiBoot ................................................................................................................................................... 81
About the boot device order ............................................................................................................. 81
Choosing MultiBoot preferences ....................................................................................................... 81
Setting a new boot order in Computer Setup ................................................................. 81
Dynamically choosing a boot device using the f9 prompt ............................................. 82
Setting a MultiBoot Express prompt .............................................................................. 82
Entering MultiBoot Express preferences ........................................................................ 82
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 83
Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ......................................................................................... 85
Downloading a BIOS update ........................................................................................... 85
Changing the boot order using the f9 prompt .................................................................................. 86
TPM BIOS settings (select products only) ........................................................................................................... 86
Using HP Sure Start (select products only) ......................................................................................................... 87
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 88
11 Backup and recovery in Windows 7 .............................................................................................................. 90
Creating recovery media and backups ................................................................................................................ 90
Guidelines .......................................................................................................................................... 90
Creating recovery media with HP Recovery Disc Creator ................................................................. 90
Creating recovery media ................................................................................................. 91
Backing up your information ............................................................................................................. 91
Performing a system recovery ............................................................................................................................ 92
Using the Windows recovery tools .................................................................................................... 92
Using f11 recovery tools (select models only) ................................................................................. 93
ix
Using Windows 7 operating system media ....................................................................................... 93
12 Backup and recovery in Windows 8 .............................................................................................................. 95
Backing up your information ............................................................................................................................... 95
Performing a system recovery ............................................................................................................................ 95
Using the Windows recovery tools .................................................................................................... 95
Using f11 recovery tools ................................................................................................................... 96
Using Windows operating system media (purchased separately) ................................................... 97
Using Windows Refresh or Windows Reset ...................................................................................... 97
Using HP Software Setup .................................................................................................................. 97
13 Backup and recovery in Windows 10 ............................................................................................................ 98
Creating recovery media and backups ................................................................................................................ 98
Creating HP Recovery media (select products only) ......................................................................... 98
Using Windows tools ........................................................................................................................................... 99
Restore and recovery ......................................................................................................................................... 100
Recovering using HP Recovery Manager ........................................................................................ 100
What you need to know before you get started ........................................................... 100
Using the HP Recovery partition (select products only) .............................................. 101
Using HP Recovery media to recover ............................................................................ 101
Changing the computer boot order .............................................................................. 102
Removing the HP Recovery partition (select products only) ....................................... 103
14 Specications .......................................................................................................................................... 104
Computer specications .................................................................................................................................... 104
35.6-cm (14.0-in) display specications .......................................................................................................... 105
Hard drive specications ................................................................................................................................... 106
Solid-state drive specications ......................................................................................................................... 107
mSATA drive specications ................................................................................................................................ 108
15 Statement of Volatility ............................................................................................................................. 109
Non-volatile memory usage .............................................................................................................................. 110
Questions and answers ..................................................................................................................................... 112
16 Power cord set requirements .................................................................................................................... 113
Requirements for all countries .......................................................................................................................... 113
Requirements for specic countries and regions ............................................................................................. 113
17 Recycling ................................................................................................................................................ 115
Battery ............................................................................................................................................................... 115
x
Display ............................................................................................................................................................... 115
Index ........................................................................................................................................................... 121
xi
xii
1 Product description
Category Description
Product Name HP EliteBook Folio 9480m Notebook PC
Processors Intel® Core® processors:
●
i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
●
i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
●
i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W
●
i5-4210U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 5000 (i7-4650U)
Intel UMA Graphics with shared video memory: Intel HD Graphics 4400 (i7-46000U,
i5-4310U, i5-4210U))
Panels 35.6-cm (14.0-in), 3.0-mm, at/thin backlit, light-emitting diode (LED), high-
denition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam
35.6-cm (14.0-in), 3.0-mm, at/thin backlit, LED, HD, AG, SVA (1366×768) display
with and without webcam
Memory Two customer-accessible/upgradable memory module slots
DDR3L PC3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the following congurations:
●
16384-MB (8192-MB×2)
●
8192-MB (8192-MB×1)
●
4096-MB (4096-MB×1)
Flash cache 32-GB MLC mSATA module, not available on computer models equipped with SSD or
SED.
Supports no Flash cache module conguration.
Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) SATA hard drives and solid-state drives
●
500-GB, 7200-rpm, self-encrypting drive (SED)
●
500-GB, 7200-rpm
Solid-state drive Supports the following SATA III SSDs:
●
256-GB SED
●
240-GB
●
180-GB
●
128-GB
MiniCard SSD Supports 120-GB M.2 solid-state drive
No available with ash cache module
1
Category Description
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p HD webcam (supports no camera option)
Integrated dual-array microphone
Ethernet Intel I1218LM 10/100/1000 Ethernet network interface card (NIC) with iAMT
NIC Power Down technology
S3/S4/S5 wake on LAN
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●
HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi
and Bluetooth 4.0 WLAN module
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and
Bluetooth 4.0 WLAN module for use in Indonesia
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
●
HP lt4112 LTE/HSPA+ Mobile Broadband Module
●
HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●
HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media cards Secure Digital (SD) ash media slot supporting the following digital card formats:
Ports Headphone/Microphone combo
2 Chapter 1 Product description
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
Battery connector
DisplayPort 1.2a
Docking connector
Multi-Pin AC Port
RJ-45 (Ethernet)
USB 3.0 ports (2)
USB 3.0 charging/powered port (1)
Category Description
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 60 Hz, hot plug and
unplug and auto-detection for correct output to wide-aspect vs. standard aspect
video
Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys
Gesture support: MultiTouch gestures enabled, two-nger scrolling, and pinch-zoom
as default
Taps enabled by default
Touchpad on/o button
Touchpad supports 2-way scroll with legend
Power requirements Supports the following AC adapters:
65-W Smart EM adapter
45-W Smart AC adapter
45-W AC adapter (2-prong) for use in Japan
Supports the following batteries:
●
Primary: 4-cell, 52-Wh, 3.55-Ah battery
●
Secondary: 6-cell, 60-Wh, 2.7-Ah battery
Supports the following power cords:
●
2 wire plug (1.0 m)
●
3 wire plug with ground pin (1.0 m)
●
3 wire plug with ground pin (1.8 m)
Security Supports security cable lock
Supports ngerprint reader and no ngerprint reader option
Supports Trusted Platform Module (TPM) 1.2 (Inneon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
HP ProtectTools
Operating system Preinstalled:
●
Windows 10
●
Windows 10 Professional
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image –
MSNA
●
Windows 8.1 EM 64
●
Windows 8.1 CH 64
●
Windows 8.1 ML 64
●
Windows 8.1 Professional 64
●
Windows 8.1 Professional 64 – MSNA
3
Category Description
●
FreeDOS
●
Ubuntu Linux
Restore media
●
DRDVD Windows 7
●
DRDVD Windows 8.1
●
SRDVD Ubuntu
●
Windows 7 Professional 64
●
Windows 8.1 Professional 64
●
Windows 8.1 64-bit
●
Windows 8.1 Country Specic 64-bit
●
Windows 8.1 Emerging Market 64-bit
Web-only support:
●
Windows 10
●
Windows 10 Professional
●
Windows 8.1 Enterprise 64
●
Windows 7 Professional 64- and 32-bit
●
Windows 7 Enterprise 64- and 32-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Solid-state drive
●
Keyboard
●
Memory module
●
mSATA ash cache
●
WLAN module
●
WWAN module
4 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
Display 5
Top
TouchPad
Component Description
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Microphone mute light
(3) Num lock light On: Num lock is on.
(4) Wireless light White: An integrated wireless device, such as a wireless local area
(5) Mute light
(6) Caps lock light White: Caps lock is on, which switches the keys to all capital
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
letters.
(7) TouchPad light
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Top 7
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
8 Chapter 2 External component identication
Keys
Component Description
– or –
Right-click the Start button, and then select Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 9
Front
Component Description
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the
cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
Component Description
(1) Wireless light White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) AC adapter/Battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 89 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
10 Chapter 2 External component identication
Component Description
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
O: The battery is fully charged.
Left
(4) Hard drive light
Component Description
(1) Power connector Connects an AC adapter.
(2) Vent Enables airow to cool internal components.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide:
Left 11
Right
Component Description
NOTE: Windows 7: Select Start > Help and Support > User
Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in
(microphone).
(6) Smart card reader Supports optional Smart cards.
Component Description
(1) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
(2) DisplayPort Connects an optional digital display device, such as a high-
(3) Memory card reader Reads optional memory cards that store, manage, share, or
(4) External monitor port Connects an external VGA monitor or projector.
(5) Docking connector Connects an optional docking device.
(6) RJ-45 (network) jack/lights Connects a network cable.
12 Chapter 2 External component identication
keyboard, mouse, external drive, printer, scanner or USB hub.
performance monitor or projector.
access information.
●
Green (right): The network is connected.
●
Amber (left): The network is showing activity.
Bottom
Component Description
(1) Wireless and memory module
compartment
(2) Travel battery connector Connects an optional travel battery.
(3) Vents (2) Enable airow to cool internal components.
Contains the wireless and memory modules.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through HP
Support Assistant.
To access Help and Support in Windows 7, select Start >
Help and Support.
To access HP Support Assistant in Windows 8.1, from the
Start screen, select the HP Support Assistant app.
Windows 10: Type support in the taskbar search box,
and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
Component Description
(4) Speakers (2) Produce sound.
(5) Hard drive bay Contains the hard drive.
(6) Battery release latch Releases the battery from the battery bay.
(7) Battery bay and SIM slot Holds the battery. Supports a wireless subscriber identity
module (SIM). The SIM slot is located inside the battery
bay.
14 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Illustrated parts catalog on page 16 for details.
16 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 17
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 20.
(2) Keyboard (backlit; includes keyboard cable and pointing stick cable):
NOTE: For a list of keyboard country codes, see Keyboard on page 45.
(3) Top cover
With ngerprint reader board 748352-001
Without ngerprint reader board 748353-001
Touchpad assembly (not illustrated) 822825-001
(4) Speakers (right and left; include cables) 702869-001
(5) AC power connector 702875-001
(6) Smart Card reader (includes cable) 769707-001
(7) Fan (includes cable) 702859-001
(8) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
●
Intel Core i7-4650U processor 769720-xxx
●
Intel Core i7-4600U processor 769719-xxx
785648-xx1
Plastics Kit, includes: 702877-001
(9a) SD card insert
(9b) Hard drive cover
(10) Heat sink (includes replacement thermal material): 769708-001
(11) RTC battery 702853-001
(12) Fingerprint reader board (includes cable) 702845-001
(13) Base enclosure 702863-001
(14) Service cover 704441-001
Service cover, RCTO 713547-001
(15) Memory modules (PC3L-12800, 1600-MHz):
4-GB 691740-001
8-GB 693374-001
(16) WLAN module:
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001
●
Intel Core i5-4310U processor 769718-xxx
●
Intel Core i5-4210U processor 769717-xxx
18 Chapter 3 Illustrated parts catalog
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