HP EliteBook Folio 1040 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: January 2015
Document Part Number: 780942-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and ngerprint reader .......................................................................................... 9
Keys ................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Service tag ........................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Plastics Kit ........................................................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................ 24
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 26
Display assembly components (panel, bezel, webcam, microphone) ............................................. 27
Bottom cover ..................................................................................................................................... 31
v
Display assembly ............................................................................................................................... 33
RTC battery ........................................................................................................................................ 35
Battery ............................................................................................................................................... 36
SSD drive ............................................................................................................................................ 38
Memory module ................................................................................................................................ 40
WWAN module ................................................................................................................................... 42
WLAN module .................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
ForcePad (Touchpad) ......................................................................................................................... 49
NFC module ....................................................................................................................................... 51
Smart card reader .............................................................................................................................. 52
Power connector ............................................................................................................................... 54
Heat sink/fan assembly .................................................................................................................... 55
System board .................................................................................................................................... 57
Multi-function board ......................................................................................................................... 60
Fingerprint reader board ................................................................................................................... 61
Speaker assembly ............................................................................................................................. 62
SIM slot .............................................................................................................................................. 63
6 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 65
Using Computer Setup ......................................................................................................................................... 65
Starting Computer Setup .................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................... 65
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 66
Determining the BIOS version ......................................................................................... 66
Downloading a BIOS update ........................................................................................... 67
Using MultiBoot ................................................................................................................................................... 68
About the boot device order ............................................................................................................. 68
Choosing MultiBoot preferences ....................................................................................................... 68
Setting a new boot order in Computer Setup ................................................................. 68
Dynamically choosing a boot device using the f9 prompt ............................................. 69
Setting a MultiBoot Express prompt .............................................................................. 69
Entering MultiBoot Express preferences ........................................................................ 69
7 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 70
Using Computer Setup ......................................................................................................................................... 70
Starting Computer Setup .................................................................................................................. 70
Navigating and selecting in Computer Setup ................................................................................... 70
Restoring factory settings in Computer Setup ................................................................................. 71
Updating the BIOS ............................................................................................................................. 71
vi
Determining the BIOS version ......................................................................................... 71
Downloading a BIOS update ........................................................................................... 72
Using MultiBoot ................................................................................................................................................... 73
About the boot device order ............................................................................................................. 73
Choosing MultiBoot preferences ....................................................................................................... 73
Setting a new boot order in Computer Setup ................................................................. 73
Dynamically choosing a boot device using the f9 prompt ............................................. 74
Setting a MultiBoot Express prompt .............................................................................. 74
Entering MultiBoot Express preferences ........................................................................ 74
Using HP Sure Start (select models only) ............................................................................................................ 75
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 76
Using Computer Setup ......................................................................................................................................... 76
Starting Computer Setup .................................................................................................................. 76
Navigating and selecting in Computer Setup ................................................................................... 76
Restoring factory settings in Computer Setup ................................................................................. 77
Updating the BIOS ............................................................................................................................. 78
Determining the BIOS version ......................................................................................... 78
Downloading a BIOS update ........................................................................................... 78
Changing the boot order using the f9 prompt .................................................................................. 79
TPM BIOS settings (select products only) ........................................................................................................... 79
Using HP Sure Start (select products only) ......................................................................................................... 80
9 Using Setup Utility (BIOS) in Ubuntu Linux ..................................................................................................... 81
Starting Setup Utility ........................................................................................................................................... 81
Using Setup Utility ............................................................................................................................................... 81
Changing the language of Setup Utility ............................................................................................ 81
Navigating and selecting in Setup Utility .......................................................................................... 81
Displaying system information ......................................................................................................... 81
Restoring factory default settings in Setup Utility ........................................................................... 82
Exiting Setup Utility ........................................................................................................................... 82
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
11 Backup and recovery in Windows 7 .............................................................................................................. 85
Creating recovery media and backups ................................................................................................................ 85
Guidelines .......................................................................................................................................... 85
Creating recovery media with HP Recovery Disc Creator ................................................................. 85
Creating recovery media ................................................................................................. 86
vii
Backing up your information ............................................................................................................. 86
Performing a system recovery ............................................................................................................................ 87
Using the Windows recovery tools .................................................................................................... 87
Using f11 recovery tools (select models only) ................................................................................. 88
Using Windows 7 operating system media ....................................................................................... 88
12 Backup and recovery in Windows 8.1 ........................................................................................................... 90
Backing up your information ............................................................................................................................... 90
Performing a system recovery ............................................................................................................................ 90
Using the Windows recovery tools .................................................................................................... 90
Using f11 recovery tools ................................................................................................................... 91
Using Windows operating system media (purchased separately) ................................................... 92
Using Windows Refresh or Windows Reset ...................................................................................... 92
Using HP Software Setup .................................................................................................................. 92
13 Backup and recovery in Windows 10 ............................................................................................................ 93
Creating recovery media and backups ................................................................................................................ 93
Creating HP Recovery media (select products only) ......................................................................... 93
Using Windows tools ........................................................................................................................................... 94
Restore and recovery ........................................................................................................................................... 95
Recovering using HP Recovery Manager ........................................................................................... 95
What you need to know before you get started ............................................................. 95
Using the HP Recovery partition (select products only) ................................................. 96
Using HP Recovery media to recover .............................................................................. 96
Changing the computer boot order ................................................................................ 97
Removing the HP Recovery partition (select products only) ......................................... 97
14 Backing up, restoring, and recovering in Ubuntu Linux .................................................................................. 98
Creating a restore image ..................................................................................................................................... 98
Creating restore image on DVDs ....................................................................................................... 98
Creating a restore image on a USB device ........................................................................................ 98
Restoring the original factory state .................................................................................................. 99
Backing up your data les ................................................................................................................................. 100
Restoring your data les ................................................................................................................................... 100
15 Specications .......................................................................................................................................... 101
Computer specications .................................................................................................................................... 101
35.6-cm (14.0-in) HD+ display specications ................................................................................................... 102
35.6-cm (14.0-in) FHD display specications ................................................................................................... 103
M.2 solid-state drive specications .................................................................................................................. 104
viii
16 Statement of memory volatility ................................................................................................................ 105
Nonvolatile memory usage ............................................................................................................................... 107
Questions and answers ..................................................................................................................................... 109
Using HP Sure Start (select models only) .......................................................................................................... 110
17 Power cord set requirements .................................................................................................................... 111
Requirements for all countries .......................................................................................................................... 111
Requirements for specic countries and regions ............................................................................................. 111
18 Recycling ................................................................................................................................................ 113
Index ........................................................................................................................................................... 114
ix
x
1 Product description
Category Description
Product Name HP EliteBook Folio 1040 G2 Notebook PC
Processors 5th Generation Intel® Core® processors:
●
i7-5650U 2.2-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
●
i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
●
i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
●
i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel HD Graphics 5500 (i5-5200U, i5-5300U, i7-5600U)
Intel HD Graphics 6000 (i7-5650U)
Panels 35.6-cm (14.0-in), DP 1.2 slim, high-denition+ (HD+), AntiGlare (AG), SVA
(1600×900) display with and without webcam and WWAN
35.6-cm (14.0-in), 3.0-mm, FHD, AG, UWVA (1600×900) display with and without
webcam and WWAN
Touch screen: 35.6-cm (14.0-in), 3.0-mm, FHD, UWVA (1600×900) display with
webcam, with and without WWAN
All display assemblies include two wireless local area network (WLAN) antenna
cables and NFC antenna
WWAN models include two wireless wide area network (WWAN) antenna cables
Memory One memory module slot + integrated memory
Memory conguration is selected when the computer is ordered and is not
upgradeable.
4-GB memory integrated into system board
DDR3L PC3L-12800-(1600 MHz) dual channel support
NOTE: DDR3 memory is not supported. Only DDR3L memory is supported.
Supports up to 8-GB of system RAM in the following congurations:
●
8-GB (4-GB integrated + 4-GB SODIMM)
●
4-GB (4-GB integrated)
Primary storage Supports M.2 SSD SS 2280
Serial ATA III
Supports the following M.2 SSDs:
●
512-GB
●
256-GB
●
256-GB, TLC
●
256-GB, SED, OPAL2
1
Category Description
●
180-GB
●
180-GB, SED, OPAL1
●
180-GB, SED, OPAL2
●
128-GB
●
128-GB, TLC
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p webcam (supports no camera option)
Integrated dual-array microphone
Ethernet Intel I218LM Gigabit Network Connection (10/100/1000)
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0
●
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0
●
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo
Adapter for use in Indonesia
Supports no WLAN option
WWAN
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly only congured
on WWAN models
Secured by subscriber identity module (SIM, user-accessible on the side of the
computer)
Support for the following WWAN formats:
●
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●
HP lt4112 LTE/HSPA+ Gobi 4G Module
●
HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
NFC
Integrated NFC module
NFC antenna 100% attached to all models
Supports no NFC option
External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo
DisplayPort 1.2
2 Chapter 1 Product description
Category Description
Docking connector
Multi-Pin AC port
USB 3.0 port (1)
USB 3.0 charging/powered port (1)
Keyboard/pointing devices Keyboard
Dura keys, backlit, spill-resistant with drain
ForcePad
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
ForcePad supports 2-way scroll
Glass with chemical etched surface
Power requirements AC adapters:
45-W HP Smart AC adapter
45-W, 2-prong AC adapter
65-W HP Smart AC adapter
65-W Slim AC adapter
Power cords:
2-wire plug (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.8 m)
Battery:
Supports a 6-cell, 42-Whr battery
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 (Inneon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, smart card)
Operating system Preinstalled:
●
Windows 7 Professional 64
●
Windows 7 Professional 32
●
Windows 7 Professional MSNA 64 (only for China and Asia/Pacic)
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional MSNA 64 image
(only for China and Asia/Pacic)
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image (only
for China and Asia/Pacic)
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 32 image (only
for China and Asia/Pacic)
3
Category Description
●
Windows 8.1 China 64 CPPP
●
Windows 8.1 Emerging Markets 64
●
Windows 8.1 EM 64 High End
●
Windows 8.1 ML 64 High End
●
Windows 8.1 Multilingual 64
●
Windows 8.1 Professional 64
●
Windows 8.1 Professional 64 MSNA
●
Windows 8.1 Professional 64 for Education
●
Windows 10 Home 64
●
Windows 10 Home 64 Chinese Market CPPP
●
Windows 10 Home 64 Chinese Market
●
Windows 10 Home 64 Single Language
●
Windows 10 Home 64 High-end
●
Windows 10 Home 64 High-end Chinese Market
●
Windows 10 Home 64 High-end Single Language
●
Windows 10 Professional 64 Downgrade Windows 7 32
●
Windows 10 Professional 64 Downgrade Windows 7 64
●
FreeDOS 2.0
●
Ubuntu Linux
●
Ubuntu Kylin
●
NeoKylin 32 bit
Restore media DRDVD:
●
Windows 7
●
Windows 8.1
●
Windows 10
Restore media SR-DVD:
●
Ubuntu
●
Ubuntu Kylin
●
NeoKylin
Restore media–OS-DVD:
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Emerging Market 64-bit
●
Windows 8.1 64-bit
●
Windows 8.1 Country Specic 64-bit
●
Windows 7 Professional 64
●
Windows 7 Professional 32
Certied:
4 Chapter 1 Product description
Category Description
●
Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Chinese Market 64-bit
●
Windows 8.1 Multi-Language 64-bit
●
Windows 8.1 Emerging Market 64-bit
●
Windows 8.1 Enterprise 64-bit
●
Windows 7 Professional 64
●
Windows 7 Professional 32
●
Windows 7 Enterprise 64
●
Windows 7 Enterprise 32
Serviceability End user replaceable parts:
●
AC adapter
5
2 External component identication
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
6 Chapter 2 External component identication
Component Description
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
Top
TouchPad
(7) Near Field Communication (NFC) antenna* (select
models only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Send and receive wireless signals to communicate and transfer data/
info to and from your NFC-compatible devices.
Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad detects the force of the nger pressure
being applied while using gestures. Press your ngers down on
the TouchPad with force while gesturing to accelerate the
gesture motion.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on.
(3) TouchPad light
(4) Microphone mute light
(5) Num lock light On: Num lock is on.
(6) Wireless light
(7) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
O: The computer is o.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
●
Amber: Microphone sound is o.
●
O: Microphone sound is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
Top 9
Keys
Component Description
– or –
Right-click the Start button, and then select Power Options.
(2) Speaker grill Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
(3) Windows key Windows 7: Displays the Windows Start menu.
10 Chapter 2 External component identication
the fn key.
combination with a function key, the num lk key, or the esc key.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Left
Component Description
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the
cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is o.
NOTE: The battery can be depleted quickly if you charge
multiple devices while operating on battery power.
Left 11
Right
Component Description
(4) Micro SD memory card reader Supports micro Secure Digital (SD) memory cards.
(5) Smart card reader Supports optional Smart cards.
Component Description
(1) SIM slot plug (select models only) Supports a wireless subscriber identity module (SIM).
NOTE: The SIM slot plug is removable on models that include
HP Mobile Broadband.
(2) Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, or a headset. Also connects an optional headset
microphone. This jack does not support optional microphoneonly devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this document:
Windows 7:
Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
12 Chapter 2 External component identication
Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is o.
NOTE: The battery can be depleted quickly if you charge
multiple devices while operating on battery power.
(4) DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(5) Docking connector Connects an optional docking device or expansion port device.
(6) AC adapter/Battery light
(7) Power connector Connects an AC adapter.
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
O: The battery is fully charged.
Right 13
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
14 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 15
Item Component Spare part number
(1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display
assembly spare part information, see Display assembly subcomponents on page 18.
Full hinge-up display, touch, for models with WWAN 781955-001
Full hinge-up display, touch, for models without WWAN 798684-001
(2) Keyboard (backlit; includes keyboard cable and backlight cable):
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 46.
(3) Top cover (with buttons) 781957-001
(4) ForcePad (Touchpad) 739565-001
(5) Smart Card reader (includes cable) 739566-001
(6) Fingerprint reader board (includes bracket and cable) 739567-001
(7) Speakers (includes cable) 739577-001
(8) AC power connector 749612-001
(9) Function board 739574-001
(10) Heat sink/thermal module with fans (includes replacement thermal material): 781954-001
(11) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Intel Core i7-5650U processor (2.20 GHz, 4-MB cache) 806993-xxx
Intel Core i7-5600U processor (2.60 GHz, 4-MB cache) 798520-xxx
739563-xx1
Intel Core i7-5500U processor (2.60 GHz, 4-MB cache) 831096-xxx
Intel Core i5-5300U processor (2.30 GHz, 3-MB cache) 798519-xxx
Intel Core i5-5200U processor (2.20 GHz, 3-MB cache) 798518-xxx
(12) NFC module 781956-001
(13) Memory module (DDR3L-12800, 1600-MHz, DDR3):
NOTE: Only DDR3L memory is supported. DDR3 memory is not supported.
NOTE: Memory conguration is selected when the computer is ordered and is not upgradeable.
4-GB 747221-005
(14) Battery (6-cell, 42-Wh, 1.93-Ah, Li ion): 722297-005
(15) WLAN modules:
Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-005
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use
in Indonesia
(16) RTC battery (includes double-sided tape) 739562-001
16 Chapter 3 Illustrated parts catalog
783721-005
Item Component Spare part number
(17) WWAN modules:
HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005
HP hs3110 HSPA+ Mobile Broadband Module 822829-005
HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005
(18) Solid-state drives:
512-GB 798522-001
512-GB, TLC 835619-001
256-GB, SED, OPAL2 781964-001
256-GB, TLC 800168-001
256-GB 801976-001
180-GB 781961-001
180-GB, SED 781962-001
128-GB, TLC 800169-001
128-GB 781960-001
(19) Base enclosure (includes feet) 760273-001
Cable Kit (not illustrated), includes: 781953-001
NFC module antenna
NFC module cable
Function board cable
HP Mobile Connect (not illustrated) 714749-001
Computer major components 17
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use on models with a webcam 739568-001
For use on models without a webcam 748015-001
(2) Display cable 739573-001
(3) Webcam/microphone module 781958-001
Microphone module 739571-001
(4) 35.6-cm (14.0-in), LED, AntiGlare display panel:
SVA HD+ 784476-001
UWVA 781959-001
(5) Display Hinge Kit (includes left and right display hinges) 757987-001
(6) Display enclosure (includes wireless antenna) 739569-001
18 Chapter 3 Illustrated parts catalog
Plastics Kit
Item Component Spare part number
Plastics Kit 739575-001
(1) SIM card slot cover (for WWAN SKU)
(2) SIM card insert (for non-WWAN SKU – customer non-removable)
Rubber antenna cover (not illustrated)
Mass storage devices
Description Spare part number
Solid-State Drive (SATA III)
512-GB 798522-001
512-GB, TLC 835619-001
256-GB, SED, OPAL2 781964-001
256-GB, TLC 800168-001
256-GB 801976-001
180-GB 781961-001
180-GB, SED, OPAL2 781962-001
128-GB, TLC 800169-001
128-GB 781960-001
Plastics Kit 19
Miscellaneous parts
Component Spare part number
AC adapter:
45-W HP Smart AC adapter (non-PFC) – slim 721092-001
45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001
45-W AC adapter (non-PFC), 2-prong 742436-001
65-W HP Smart AC adapter, 4.5 mm, EM 714657-001
65-W HP Smart AC travel adapter
NOTE: Use with cable 736697-001.
65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001
65-W HP Smart AC adapter 693711-001
Smart AC adapter dongle, 7.4mm 734734-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in the Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
693716-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom 490371-031
Power cord (3-pin, black, 1.00-m):
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Brazil 755530-202
For use in the Denmark 755530-081
20 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Europe, the Middle East, and Africa 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in South Africa 755530-AR1
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom 755530-031
Power cord (1.0 m, 2-pin)
For use in Japan 762689-291
Screw Kit 746909-001
Cable, detachable, with tips
NOTE: Use with travel adapter 693716-001.
Docking station 732252-001
Cable lock docking station 575921-001
Adapters:
Docking connector to ethernet (RJ-45)/VGA 797848-001
DisplayPort to HDMI 1.4 749288-001
DisplayPort to DVI 753744-001
DisplayPort to VGA 753745-001
Lock, HP Ultraslim Keyed Cable Lock 703372-001
Mouse:
HP USB optical travel mouse 757770-001
HP USB Laser 674318-001
HP Comfort Grip Wireless Mouse 691922-001
Top load case 679921-001
736697-001
HP Business Slim Top Load Case 718549-001
HP Business Backpack 718548-001
Miscellaneous parts 21
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Torx T8 screw driver
●
Phillips P0 and P1 screw drivers
●
Non-marking pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
22 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Grounding guidelines 23
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 25
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service tag on page 14 for details.
This chapter provides removal and replacement procedures.
Make special note of each screw size and location during removal and replacement.
Unlocking the device and disabling Always On Remote Management (select HP devices only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer
Setup.
To disable AORM:
1. Access HP Computer Setup (F10).
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Press f10 to enter Computer Setup.
NOTE: If the BIOS is protected with an Administrator password, enter the password.
2. Select Advanced and then select HP Touchpoint Manager Options.
3. Clear the Allow Activation check box.
4. Select Save changes and exit..
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Display assembly components (panel, bezel, webcam, microphone)
All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN
antenna transceivers and cables.
Full hinge-up displays are not spared.
This section describes removing components that do not require that you entirely remove the display
assembly from the computer. You can remove the display bezel, webcam/microphone module, and display
panel with the display assembly still attached to the computer.
To remove the remaining display components, including the display brackets, antennas, and enclosure, you
must remove the entire display assembly from the computer. See
information about removing the remaining components.
Description Spare part number
Display assembly:
NOTE: Non-touch display assemblies are spared at the subcomponent level only.
Full hinge-up display, touch, for models with WWAN 781955-001
Full hinge-up display, touch, for models without WWAN 798684-001
Display panels (35.6-cm [14.0-in], anti-glare, LED)
SVA HD+ 784476-001
Display assembly on page 33 for more
UVWA 781959-001
Display bezels
For use with models with a webcam 739568-001
For use with models without a webcam 748015-001
Webcam module with microphone 781958-001
Microphone module 739571-001
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 36).
Remove the display assembly components:
1. Position the computer upright, with the front toward you.
2. Open the computer as far as possible.
3. If it is necessary to replace the display bezel:
a. Close the computer, position it so you can access the bottom of the display, and then open the
computer slightly.
Component replacement procedures 27
b. From the rear of the computer, press through the slightly open computer to disengage the bottom
of the bezel (1).
c. Open the computer.
d. Use a tool to disengage the bottom of the bezel from the display (2), and then remove the bezel
from the display.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
e. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of
the display bezel until the bezel disengages from the display enclosure. The display bezel is
available using spare part number 739568-001 on models with a webcam and 748015-001 on
models without a webcam.
4. If it is necessary to replace the webcam/microphone module:
a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone
module is attached to the display enclosure with adhesive.)
b. Disconnect the cable (2) from the webcam/microphone module.
The webcam module is available using spare part number 781958-001. The microphone module is
available using spare part number 739571-001.
5. If it is necessary to replace the display panel:
Component replacement procedures 29
a. Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure.
●
781959-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA
●
784476-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+
b. Rotate the top of the display panel downward (1) onto the keyboard.
c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the
cable from the connector (3).
Reverse this procedure to reassemble and install the display assembly components.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover
NOTE: The bottom cover is available in the Plastics kit, spare part number 739575-001.
Description Spare part number
Plastics kit 739575-001
Before removing the bottom cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 36).
Remove the bottom cover:
1. Remove the ve inner Torx T8M2.0×5.0 screws (1) and the six outer Torx T8M2.0×5.0 screws (2) that
secure the bottom cover to the computer.
Component replacement procedures 31
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer.
Reverse the removal procedures to install the bottom cover.
When reinstalling the bottom cover, install the screws in the sequence as illustrated in the following image.
IMPORTANT: To prevent rocking, be sure to use the correct sequence when installing the screws.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
This section describes removing components that require you to completely remove the display panel. For
more information about removing display components that do not require that you remove the assembly
from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page 27.
NOTE: The display assembly is spared at the subcomponent level only.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36), and then remove the following components:
Remove the display assembly:
1. Open the computer and position it with the base enclosure on a table and the display hanging down.
NOTE: Be sure to support the display when removing the screws.
2. Disconnect the WWAN antennas cables from the WWAN module and remove the cables from the routing
path (1) from the system board.
3. Disconnect the display panel cable (2) from the system board.
4. Remove the ve Phillips PM2.5×4.0 screws (3) that secure the display assembly to the computer.
5. Remove the computer from the display assembly (4).
Component replacement procedures 33
6. If you need to remove the display bezel, webcam/microphone module, or raw display panel, see the
related procedures in Display assembly components (panel, bezel, webcam, microphone) on page 27.
7. If it is necessary to replace the display hinges:
Display hinges are available in the Display Hinge Kit, spare part number 757987-001.
a. Remove the four broadhead Phillips PM2.5×3.0 screws (1) that secure each display hinge to the
display enclosure.
b. Lift the display hinges o the display enclosure (2).
Reverse this procedure to reassemble and install the display assembly.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description Spare part number
RTC battery (includes double-sided tape) 739562-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the computer.
computer on, and then shut it down through the operating system.
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures 35
Battery
Description Spare part number
6-cell, 42-Wh, 1.93-Ah, Li ion battery 722297-005
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Remove the six Phillips PM2.0×4.0 screws (2) that secure the battery to the computer.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the battery out of the computer.
NOTE: In the locked position there will be no red color shown in the latch slot.
Component replacement procedures 37
SSD drive
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
Description Spare part number
Solid-state drive
512-GB 798522-001
512-GB, TLC 835619-001
256-GB, SED, OPAL2 781964-001
256-GB, TLC 800168-001
256-GB 801976-001
180-GB 781961-001
180-GB, self-encrypting 781962-001
128-GB, TLC 800169-001
128-GB 781960-001
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Disconnect the battery (see Battery on page 36).
Remove the SSD:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the system board.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the drive (2) by pulling it away from the connector.
NOTE: mSATA drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the mSATA drive.
Component replacement procedures 39
Memory module
NOTE: DDR3 memory is not supported. Only DDR3L memory is supported.
NOTE: Memory conguration is selected when the computer is ordered and is not upgradeable.
Description Spare part number
4-GB memory module (DDR3L, 12800, 1600-MHz) 747221-005
Update BIOS before changing memory module
Before changing a memory module, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Disconnect the battery (see Battery on page 36).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
Reverse this procedure to install a memory module.
Component replacement procedures 41
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description Spare part number
HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005
HP hs3110 HSPA+ Mobile Broadband Module 822829-005
HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005
Before removing the WWAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the hard drive cover (see Bottom cover on page 31).
5. Remove the bottom cover (see ForcePad (Touchpad) on page 49).
6. Disconnect the battery (see Battery on page 36).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WWAN module (3) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Component replacement procedures 43
WLAN module
Description Spare part number
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia 783721-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see ForcePad (Touchpad) on page 49).
5. Disconnect the battery (see Battery on page 36).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 45
Keyboard
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
Description Spare part number
Keyboard (backlit; includes keyboard cable and backlight cable) 739563-xx1
For use in country
or region
Belgium -A41 India -D61 Saudi Arabia -171
Brazil -201 Israel -BB1 Slovenia -BA1
Bulgaria -261 Italy -061 South Korea -AD1
Canada -DB1 Japan -291 Spain -071
Czech Republic
and Slovakia
Denmark -081 The Netherlands -B31 Switzerland -BG1
Denmark, Finland, and
Norway
France -051 Norway -091 Thailand -281
Germany -041 Portugal -131 Turkey -141
Greece -151 Romania -271 United Kingdom -031
Hungary -211 Russia -251 United States -001
Iceland -DD1
Spare part
number
-FL1 Latin America -161 Sweden and Finland -B71
-DH1 Northern Africa -FP1 Taiwan -AB1
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Before removing the keyboard, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 36).
6. Remove the memory module (see Memory module on page 40).
Remove the keyboard:
1. Loosen the 2 captive Phillips screws that secure the keyboard to the computer.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Release and disconnect the following connectors and cables:
●
Release the keyboard connector (1) and remove the cable (2).
●
Release the backlight connector (3) and remove the cable (4).
3. Position the computer open and on its side.
Component replacement procedures 47
4. Insert a screw driver or similar thin tool into the keyboard release opening under the memory module,
and then press on the back of the keyboard until the keyboard disengages from the computer.
5. Lift the rear edge of the keyboard (1), and then remove the keyboard (2).
6. Remove the keyboard.
Reverse this procedure to install the keyboard.
48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
ForcePad (Touchpad)
Description Spare part number
ForcePad (Touchpad) (includes cable) 739565-001
Before removing the ForcePad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31).
5. Remove the battery (see Battery on page 36).
Remove the ForcePad:
1. Disconnect the ForcePad cable (1) and the NFC module cable (2) from the connectors on the ForcePad.
2. Remove the cables from under the Mylar that secures them (3).
Component replacement procedures 49
3. Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift
the ForcePad from the computer (2).
Reverse the removal procedures to install the ForcePad.
50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
NFC module
Description Spare part number
NFC (Near Field Communication) module 781956-001
Before removing the NFC module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36).
Remove the NFC module:
1. Disconnect the NFC antenna (1) and the system board cable (2) from the NFC module.
2. Slide the module away from the ForcePad (3), and the lift it from the computer (4).
computer on, and then shut it down through the operating system.
NOTE: The NFC module cable and NFC antenna are available in the Cable Kit, spare part number
781953-001.
Reverse the removal procedures to install the NFC module.
Component replacement procedures 51
Smart card reader
Description Spare part number
Smart card reader (includes cable) 739566-001
Before removing the smart card reader, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36).
Remove the smart card reader:
1. Lift the system board connector (1), and then disconnect the cable from the connector (2).
2. Remove the three Phillips PM2.0×2.5 screws (3) that secure the reader to the computer.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (2).
Reverse the removal procedures to install the smart card board.
Component replacement procedures 53
Power connector
Description Spare part number
Power connector 749612-001
Before removing the power connector, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36), and then remove the following components:
Remove the power connector:
1. Disconnect the power connector cable from the system board (1).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the power connector cable to the computer.
3. Lift the power connector from the computer (3).
Reverse this procedure to install the power connector.
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink/fan assembly
NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material.
Description Spare part number
Heat sink/thermal module with fans 781954-001
Before removing the heat sink/fan assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36), and then remove the following components:
Remove the heat sink/fan assembly:
1. Disconnect both fan cables (1) (2) from the system board.
2. Loosen the captive Philllips screw from each fan (1).
3. Following the sequence stamped into the heat sink, loosen the three captive Philllips screws (2) that
secure the heat sink to the system board.
Component replacement procedures 55
4. Using both hands, lift up both fans at the same time and remove the assembly (3).
CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between
the fans are very fragile and can be easily damaged and bent during removal.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.
The following illustration shows the replacement thermal material locations. Thermal paste is used on
the heat sink (1) and the processor (2).
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink/fan assembly.
System board
NOTE: The system board spare part kit includes replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Description Spare part number
Intel Core i7-5650U processor (2.20 GHz, 4-MB cache) 806993-xxx
Intel Core i7-5600U processor (2.60 GHz, 4-MB cache) 798520-xxx
Intel Core i7-5500U processor (2.60 GHz, 4-MB cache) 831096-xxx
Intel Core i5-5300U processor (2.30 GHz, 3-MB cache) 798519-xxx
Intel Core i5-5200U processor (2.20 GHz, 3-MB cache) 798518-xxx
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31)
5. Remove the keyboard (see Keyboard on page 46)
6. Remove the heat sink/fan assembly (see Heat sink/fan assembly on page 55)
7. Remove the battery (see Battery on page 36).
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
SSD drive module (see SSD drive on page 38)
●
Memory module (see Memory module on page 40)
●
WWAN module (see WWAN module on page 42)
●
WLAN module (see WLAN module on page 44)
●
Heat sink (see Heat sink/fan assembly on page 55)
Remove the system board:
1. Disconnect the following cables:
●
(1): Power connector
●
(2): Speaker
Component replacement procedures 57
●
(3): Display panel
●
(4): NFC module cable
●
(5): Fingerprint reader
●
(6): RTC battery
●
(7): Multi-function board
2. Remove the four Phillips PM2.0×3.0 screws that secure the system board to the computer.
3. To remove the system board, be sure to lift near the middle of the board near the connectors as shown
by callout (1) in the following image.
CAUTION: To avoid damaging or breaking the system board, when removing the board, lift up near the
middle of the board. Do not lift up on the narrow end of the board.
4. Lift the right side of the system board up at an angle (2).
58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
5. Pull the system board away from and out of the computer (3), making sure the connectors on the side of
the board are clear of the computer.
Use the following image to determine all Mylar locations on the system board.
Reverse this procedure to install the system board.
Component replacement procedures 59
Multi-function board
Description Spare part number
Function board 739574-001
Before removing the function board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36).
6. Remove the keyboard (see Keyboard on page 46)
7. Remove the heat sink/fan assembly (see Heat sink/fan assembly on page 55)
8. Remove the system board (see System board on page 57)
Remove the function board:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the board to the computer.
2. Lift the board up and o the computer (2).
NOTE: The function board cable is available in the Cable Kit, spare part number 781953-001.
Reverse the removal procedures to install the function board.
60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes cable) 739567-001
Before removing the ngerprint reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36).
6. Remove the keyboard (see Keyboard on page 46)
7. Remove the heat sink/fan assembly (see Heat sink/fan assembly on page 55)
8. Remove the system board (see System board on page 57)
Remove the ngerprint reader board:
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the board to the computer.
2. Remove the bracket from atop the ngerprint reader board (2).
3. Remove the ngerprint reader board and cable from the computer (3).
Reverse this procedure to install the ngerprint reader board.
Component replacement procedures 61
Speaker assembly
Description Spare part number
Speaker assembly (includes cable) 739577-001
Before removing the speaker assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 31)
5. Remove the battery (see Battery on page 36).
6. Remove the keyboard (see Keyboard on page 46)
7. Remove the heat sink/fan assembly (see Heat sink/fan assembly on page 55)
8. Remove the system board (see System board on page 57)
Remove the speaker assembly:
1. Use a tool to pry the speaker and disengage the adhesive that secures it to the computer (1).
2. Remove the speaker (2) from the computer.
Reverse this procedure to install the speakers.
62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
SIM slot
Description Spare part number
Plastics Kit 739575-005
The Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use
in models without WWAN.
Service technicians must remove the system board to remove the SIM slot cover.
SIM slot insert (WWAN models)
The SIM slot insert, used on WWAN models, matches the size of the SIM card and is customer removable.
To insert and remove the SIM slot insert:
1. Insert with the arrow on insert visible.
2. To remove the insert, use the standard with push-pull movement.
SIM slot cover (non-WWAN models)
The SIM slot cover, used on models without WWAN, is shorter than a SIM card, notched, and is not customer
removable.
To insert and remove the SIM slot cover:
1. Insert with the arrow on insert visible.
Component replacement procedures 63
2. To remove the SIM slot cover, you must rst remove the system board, and then pull the cover out of the
SIM slot.
64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Computer Setup (BIOS) and MultiBoot in
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 65
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
66 Chapter 6 Computer Setup (BIOS) and MultiBoot in Windows 7
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using Computer Setup 67
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Advanced > Boot Options > UEFI Boot Order for
UEFI Hybrid or UEFI Native Boot mode, or select Advanced > Boot Options > Legacy Boot Order for
Legacy Boot Mode, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
68 Chapter 6 Computer Setup (BIOS) and MultiBoot in Windows 7
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 69
7 Computer Setup (BIOS) and MultiBoot in
Windows 8.1
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
70 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 8.1
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 71
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
72 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 8.1
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select one of the following options:
●
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●
Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●
Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
Using MultiBoot 73
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
74 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 8.1
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 75
8 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
76 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 76.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 77
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 76.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 78.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
78 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 76.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 79
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
80 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
9 Using Setup Utility (BIOS) in Ubuntu Linux
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes
settings for the types of peripherals installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from
operating properly.
Starting Setup Utility
▲
Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10.
Using Setup Utility
Changing the language of Setup Utility
1. Start Setup Utility.
2. Use the arrow keys to select System Conguration > Language, and then press enter.
3. Use the arrow keys to select a language, and then press enter.
4. When a conrmation prompt with your language selected is displayed, press enter.
5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and
then press enter.
Your change takes eect immediately.
Navigating and selecting in Setup Utility
Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.
●
To choose a menu or a menu item, use the arrow keys.
●
To choose an item in a list or to toggle a eld—for example an Enable/Disable eld—use either the
arrow keys or f5 and f6.
●
To select an item, press enter.
●
To close a text box or return to the menu display, press esc.
●
To display additional navigation and selection information while Setup Utility is open, press f1.
Displaying system information
1. Start Setup Utility.
2. Select the Main menu. System information such as the system time and date, and identication
information about the computer is displayed.
3. To exit Setup Utility without changing any settings:
Starting Setup Utility 81
●
Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter.
-Or-
●
Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter.
Restoring factory default settings in Setup Utility
1. Start Setup Utility.
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3. When the Setup Conrmation is displayed, press enter.
4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and
then press enter.
The Setup Utility factory settings take eect when the computer restarts.
NOTE: Your password, security, and language settings are not changed when you restore the factory
settings.
Exiting Setup Utility
●
To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow
keys to select Exit > Exit Saving Changes, and then press enter.
●
To exit Setup Utility without saving your changes from the current session:
◦
Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter.
-Or-
◦
Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter.
82 Chapter 9 Using Setup Utility (BIOS) in Ubuntu Linux
10 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 83
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
84 Chapter 10 HP PC Hardware Diagnostics (UEFI)
11 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specic drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 85.
2. Use Windows Backup and Recovery tools to perform the following:
●
Back up individual les and folders
●
Back up your entire hard drive (select models only)
●
Create system repair discs (select models only) with an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup les to restore the contents of your computer. See Backing
up your information on page 86.
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that oers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
Creating recovery media and backups 85
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specic drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data les, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
Store personal les in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on le size and the speed of the computer.
86 Chapter 11 Backup and recovery in Windows 7
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to x problems that might prevent
Windows from starting correctly.
●
f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system
media on page 88.
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●
Recover individual les
●
Restore the computer to a previous system restore point
●
Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your les.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
Performing a system recovery 87
1. If possible, back up all personal les.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 88.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 88.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
88 Chapter 11 Backup and recovery in Windows 7
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
Performing a system recovery 89
12 Backup and recovery in Windows 8.1
To protect your information, use Windows backup and restore utilities to back up individual les and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup les to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to x problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 92.
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring les
and folders.
To recover your information using Automatic Repair, follow these steps:
90 Chapter 12 Backup and recovery in Windows 8.1
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