HP EliteBook Folio 1040 G2 Maintenance and Service Guide
HP EliteBook Folio 1040 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: January 2015
Document Part Number: 780942-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and ngerprint reader .......................................................................................... 9
Keys ................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Service tag ........................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Plastics Kit ........................................................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................ 24
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 26
Display assembly components (panel, bezel, webcam, microphone) ............................................. 27
Bottom cover ..................................................................................................................................... 31
v
Display assembly ............................................................................................................................... 33
RTC battery ........................................................................................................................................ 35
Battery ............................................................................................................................................... 36
SSD drive ............................................................................................................................................ 38
Memory module ................................................................................................................................ 40
WWAN module ................................................................................................................................... 42
WLAN module .................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
ForcePad (Touchpad) ......................................................................................................................... 49
NFC module ....................................................................................................................................... 51
Smart card reader .............................................................................................................................. 52
Power connector ............................................................................................................................... 54
Heat sink/fan assembly .................................................................................................................... 55
System board .................................................................................................................................... 57
Multi-function board ......................................................................................................................... 60
Fingerprint reader board ................................................................................................................... 61
Speaker assembly ............................................................................................................................. 62
SIM slot .............................................................................................................................................. 63
6 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 65
Using Computer Setup ......................................................................................................................................... 65
Starting Computer Setup .................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................... 65
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 66
Determining the BIOS version ......................................................................................... 66
Downloading a BIOS update ........................................................................................... 67
Using MultiBoot ................................................................................................................................................... 68
About the boot device order ............................................................................................................. 68
Choosing MultiBoot preferences ....................................................................................................... 68
Setting a new boot order in Computer Setup ................................................................. 68
Dynamically choosing a boot device using the f9 prompt ............................................. 69
Setting a MultiBoot Express prompt .............................................................................. 69
Entering MultiBoot Express preferences ........................................................................ 69
7 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 70
Using Computer Setup ......................................................................................................................................... 70
Starting Computer Setup .................................................................................................................. 70
Navigating and selecting in Computer Setup ................................................................................... 70
Restoring factory settings in Computer Setup ................................................................................. 71
Updating the BIOS ............................................................................................................................. 71
vi
Determining the BIOS version ......................................................................................... 71
Downloading a BIOS update ........................................................................................... 72
Using MultiBoot ................................................................................................................................................... 73
About the boot device order ............................................................................................................. 73
Choosing MultiBoot preferences ....................................................................................................... 73
Setting a new boot order in Computer Setup ................................................................. 73
Dynamically choosing a boot device using the f9 prompt ............................................. 74
Setting a MultiBoot Express prompt .............................................................................. 74
Entering MultiBoot Express preferences ........................................................................ 74
Using HP Sure Start (select models only) ............................................................................................................ 75
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 76
Using Computer Setup ......................................................................................................................................... 76
Starting Computer Setup .................................................................................................................. 76
Navigating and selecting in Computer Setup ................................................................................... 76
Restoring factory settings in Computer Setup ................................................................................. 77
Updating the BIOS ............................................................................................................................. 78
Determining the BIOS version ......................................................................................... 78
Downloading a BIOS update ........................................................................................... 78
Changing the boot order using the f9 prompt .................................................................................. 79
TPM BIOS settings (select products only) ........................................................................................................... 79
Using HP Sure Start (select products only) ......................................................................................................... 80
9 Using Setup Utility (BIOS) in Ubuntu Linux ..................................................................................................... 81
Starting Setup Utility ........................................................................................................................................... 81
Using Setup Utility ............................................................................................................................................... 81
Changing the language of Setup Utility ............................................................................................ 81
Navigating and selecting in Setup Utility .......................................................................................... 81
Displaying system information ......................................................................................................... 81
Restoring factory default settings in Setup Utility ........................................................................... 82
Exiting Setup Utility ........................................................................................................................... 82
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
11 Backup and recovery in Windows 7 .............................................................................................................. 85
Creating recovery media and backups ................................................................................................................ 85
Guidelines .......................................................................................................................................... 85
Creating recovery media with HP Recovery Disc Creator ................................................................. 85
Creating recovery media ................................................................................................. 86
vii
Backing up your information ............................................................................................................. 86
Performing a system recovery ............................................................................................................................ 87
Using the Windows recovery tools .................................................................................................... 87
Using f11 recovery tools (select models only) ................................................................................. 88
Using Windows 7 operating system media ....................................................................................... 88
12 Backup and recovery in Windows 8.1 ........................................................................................................... 90
Backing up your information ............................................................................................................................... 90
Performing a system recovery ............................................................................................................................ 90
Using the Windows recovery tools .................................................................................................... 90
Using f11 recovery tools ................................................................................................................... 91
Using Windows operating system media (purchased separately) ................................................... 92
Using Windows Refresh or Windows Reset ...................................................................................... 92
Using HP Software Setup .................................................................................................................. 92
13 Backup and recovery in Windows 10 ............................................................................................................ 93
Creating recovery media and backups ................................................................................................................ 93
Creating HP Recovery media (select products only) ......................................................................... 93
Using Windows tools ........................................................................................................................................... 94
Restore and recovery ........................................................................................................................................... 95
Recovering using HP Recovery Manager ........................................................................................... 95
What you need to know before you get started ............................................................. 95
Using the HP Recovery partition (select products only) ................................................. 96
Using HP Recovery media to recover .............................................................................. 96
Changing the computer boot order ................................................................................ 97
Removing the HP Recovery partition (select products only) ......................................... 97
14 Backing up, restoring, and recovering in Ubuntu Linux .................................................................................. 98
Creating a restore image ..................................................................................................................................... 98
Creating restore image on DVDs ....................................................................................................... 98
Creating a restore image on a USB device ........................................................................................ 98
Restoring the original factory state .................................................................................................. 99
Backing up your data les ................................................................................................................................. 100
Restoring your data les ................................................................................................................................... 100
15 Specications .......................................................................................................................................... 101
Computer specications .................................................................................................................................... 101
35.6-cm (14.0-in) HD+ display specications ................................................................................................... 102
35.6-cm (14.0-in) FHD display specications ................................................................................................... 103
M.2 solid-state drive specications .................................................................................................................. 104
viii
16 Statement of memory volatility ................................................................................................................ 105
Nonvolatile memory usage ............................................................................................................................... 107
Questions and answers ..................................................................................................................................... 109
Using HP Sure Start (select models only) .......................................................................................................... 110
17 Power cord set requirements .................................................................................................................... 111
Requirements for all countries .......................................................................................................................... 111
Requirements for specic countries and regions ............................................................................................. 111
18 Recycling ................................................................................................................................................ 113
Index ........................................................................................................................................................... 114
ix
x
1 Product description
Category Description
Product Name HP EliteBook Folio 1040 G2 Notebook PC
Processors 5th Generation Intel® Core® processors:
●
i7-5650U 2.2-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
●
i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
●
i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
●
i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel HD Graphics 5500 (i5-5200U, i5-5300U, i7-5600U)
Intel HD Graphics 6000 (i7-5650U)
Panels 35.6-cm (14.0-in), DP 1.2 slim, high-denition+ (HD+), AntiGlare (AG), SVA
(1600×900) display with and without webcam and WWAN
35.6-cm (14.0-in), 3.0-mm, FHD, AG, UWVA (1600×900) display with and without
webcam and WWAN
Touch screen: 35.6-cm (14.0-in), 3.0-mm, FHD, UWVA (1600×900) display with
webcam, with and without WWAN
All display assemblies include two wireless local area network (WLAN) antenna
cables and NFC antenna
WWAN models include two wireless wide area network (WWAN) antenna cables
Memory One memory module slot + integrated memory
Memory conguration is selected when the computer is ordered and is not
upgradeable.
4-GB memory integrated into system board
DDR3L PC3L-12800-(1600 MHz) dual channel support
NOTE: DDR3 memory is not supported. Only DDR3L memory is supported.
Supports up to 8-GB of system RAM in the following congurations:
●
8-GB (4-GB integrated + 4-GB SODIMM)
●
4-GB (4-GB integrated)
Primary storage Supports M.2 SSD SS 2280
Serial ATA III
Supports the following M.2 SSDs:
●
512-GB
●
256-GB
●
256-GB, TLC
●
256-GB, SED, OPAL2
1
Category Description
●
180-GB
●
180-GB, SED, OPAL1
●
180-GB, SED, OPAL2
●
128-GB
●
128-GB, TLC
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p webcam (supports no camera option)
Integrated dual-array microphone
Ethernet Intel I218LM Gigabit Network Connection (10/100/1000)
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0
●
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0
●
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo
Adapter for use in Indonesia
Supports no WLAN option
WWAN
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly only congured
on WWAN models
Secured by subscriber identity module (SIM, user-accessible on the side of the
computer)
Support for the following WWAN formats:
●
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●
HP lt4112 LTE/HSPA+ Gobi 4G Module
●
HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
NFC
Integrated NFC module
NFC antenna 100% attached to all models
Supports no NFC option
External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo
DisplayPort 1.2
2 Chapter 1 Product description
Category Description
Docking connector
Multi-Pin AC port
USB 3.0 port (1)
USB 3.0 charging/powered port (1)
Keyboard/pointing devices Keyboard
Dura keys, backlit, spill-resistant with drain
ForcePad
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
ForcePad supports 2-way scroll
Glass with chemical etched surface
Power requirements AC adapters:
45-W HP Smart AC adapter
45-W, 2-prong AC adapter
65-W HP Smart AC adapter
65-W Slim AC adapter
Power cords:
2-wire plug (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.8 m)
Battery:
Supports a 6-cell, 42-Whr battery
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 (Inneon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, smart card)
Operating system Preinstalled:
●
Windows 7 Professional 64
●
Windows 7 Professional 32
●
Windows 7 Professional MSNA 64 (only for China and Asia/Pacic)
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional MSNA 64 image
(only for China and Asia/Pacic)
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image (only
for China and Asia/Pacic)
●
Windows 8.1 Professional 64 DPK with Windows 7 Professional 32 image (only
for China and Asia/Pacic)
3
Category Description
●
Windows 8.1 China 64 CPPP
●
Windows 8.1 Emerging Markets 64
●
Windows 8.1 EM 64 High End
●
Windows 8.1 ML 64 High End
●
Windows 8.1 Multilingual 64
●
Windows 8.1 Professional 64
●
Windows 8.1 Professional 64 MSNA
●
Windows 8.1 Professional 64 for Education
●
Windows 10 Home 64
●
Windows 10 Home 64 Chinese Market CPPP
●
Windows 10 Home 64 Chinese Market
●
Windows 10 Home 64 Single Language
●
Windows 10 Home 64 High-end
●
Windows 10 Home 64 High-end Chinese Market
●
Windows 10 Home 64 High-end Single Language
●
Windows 10 Professional 64 Downgrade Windows 7 32
●
Windows 10 Professional 64 Downgrade Windows 7 64
●
FreeDOS 2.0
●
Ubuntu Linux
●
Ubuntu Kylin
●
NeoKylin 32 bit
Restore media DRDVD:
●
Windows 7
●
Windows 8.1
●
Windows 10
Restore media SR-DVD:
●
Ubuntu
●
Ubuntu Kylin
●
NeoKylin
Restore media–OS-DVD:
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Emerging Market 64-bit
●
Windows 8.1 64-bit
●
Windows 8.1 Country Specic 64-bit
●
Windows 7 Professional 64
●
Windows 7 Professional 32
Certied:
4 Chapter 1 Product description
Category Description
●
Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Chinese Market 64-bit
●
Windows 8.1 Multi-Language 64-bit
●
Windows 8.1 Emerging Market 64-bit
●
Windows 8.1 Enterprise 64-bit
●
Windows 7 Professional 64
●
Windows 7 Professional 32
●
Windows 7 Enterprise 64
●
Windows 7 Enterprise 32
Serviceability End user replaceable parts:
●
AC adapter
5
2 External component identication
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
6 Chapter 2 External component identication
Component Description
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
Top
TouchPad
(7) Near Field Communication (NFC) antenna* (select
models only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Send and receive wireless signals to communicate and transfer data/
info to and from your NFC-compatible devices.
Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad detects the force of the nger pressure
being applied while using gestures. Press your ngers down on
the TouchPad with force while gesturing to accelerate the
gesture motion.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on.
(3) TouchPad light
(4) Microphone mute light
(5) Num lock light On: Num lock is on.
(6) Wireless light
(7) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
O: The computer is o.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
●
Amber: Microphone sound is o.
●
O: Microphone sound is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
Top 9
Keys
Component Description
– or –
Right-click the Start button, and then select Power Options.
(2) Speaker grill Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
(3) Windows key Windows 7: Displays the Windows Start menu.
10 Chapter 2 External component identication
the fn key.
combination with a function key, the num lk key, or the esc key.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Left
Component Description
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the
cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is o.
NOTE: The battery can be depleted quickly if you charge
multiple devices while operating on battery power.
Left 11
Right
Component Description
(4) Micro SD memory card reader Supports micro Secure Digital (SD) memory cards.
(5) Smart card reader Supports optional Smart cards.
Component Description
(1) SIM slot plug (select models only) Supports a wireless subscriber identity module (SIM).
NOTE: The SIM slot plug is removable on models that include
HP Mobile Broadband.
(2) Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, or a headset. Also connects an optional headset
microphone. This jack does not support optional microphoneonly devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this document:
Windows 7:
Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
12 Chapter 2 External component identication
Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is o.
NOTE: The battery can be depleted quickly if you charge
multiple devices while operating on battery power.
(4) DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(5) Docking connector Connects an optional docking device or expansion port device.
(6) AC adapter/Battery light
(7) Power connector Connects an AC adapter.
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
O: The battery is fully charged.
Right 13
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
14 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 15
Item Component Spare part number
(1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display
assembly spare part information, see Display assembly subcomponents on page 18.
Full hinge-up display, touch, for models with WWAN 781955-001
Full hinge-up display, touch, for models without WWAN 798684-001
(2) Keyboard (backlit; includes keyboard cable and backlight cable):
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 46.
(3) Top cover (with buttons) 781957-001
(4) ForcePad (Touchpad) 739565-001
(5) Smart Card reader (includes cable) 739566-001
(6) Fingerprint reader board (includes bracket and cable) 739567-001
(7) Speakers (includes cable) 739577-001
(8) AC power connector 749612-001
(9) Function board 739574-001
(10) Heat sink/thermal module with fans (includes replacement thermal material): 781954-001
(11) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Intel Core i7-5650U processor (2.20 GHz, 4-MB cache) 806993-xxx
Intel Core i7-5600U processor (2.60 GHz, 4-MB cache) 798520-xxx
739563-xx1
Intel Core i7-5500U processor (2.60 GHz, 4-MB cache) 831096-xxx
Intel Core i5-5300U processor (2.30 GHz, 3-MB cache) 798519-xxx
Intel Core i5-5200U processor (2.20 GHz, 3-MB cache) 798518-xxx
(12) NFC module 781956-001
(13) Memory module (DDR3L-12800, 1600-MHz, DDR3):
NOTE: Only DDR3L memory is supported. DDR3 memory is not supported.
NOTE: Memory conguration is selected when the computer is ordered and is not upgradeable.
4-GB 747221-005
(14) Battery (6-cell, 42-Wh, 1.93-Ah, Li ion): 722297-005
(15) WLAN modules:
Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-005
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use
in Indonesia
(16) RTC battery (includes double-sided tape) 739562-001
16 Chapter 3 Illustrated parts catalog
783721-005
Item Component Spare part number
(17) WWAN modules:
HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005
HP hs3110 HSPA+ Mobile Broadband Module 822829-005
HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005
(18) Solid-state drives:
512-GB 798522-001
512-GB, TLC 835619-001
256-GB, SED, OPAL2 781964-001
256-GB, TLC 800168-001
256-GB 801976-001
180-GB 781961-001
180-GB, SED 781962-001
128-GB, TLC 800169-001
128-GB 781960-001
(19) Base enclosure (includes feet) 760273-001
Cable Kit (not illustrated), includes: 781953-001
NFC module antenna
NFC module cable
Function board cable
HP Mobile Connect (not illustrated) 714749-001
Computer major components 17
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use on models with a webcam 739568-001
For use on models without a webcam 748015-001
(2) Display cable 739573-001
(3) Webcam/microphone module 781958-001
Microphone module 739571-001
(4) 35.6-cm (14.0-in), LED, AntiGlare display panel:
SVA HD+ 784476-001
UWVA 781959-001
(5) Display Hinge Kit (includes left and right display hinges) 757987-001
(6) Display enclosure (includes wireless antenna) 739569-001
18 Chapter 3 Illustrated parts catalog
Plastics Kit
Item Component Spare part number
Plastics Kit 739575-001
(1) SIM card slot cover (for WWAN SKU)
(2) SIM card insert (for non-WWAN SKU – customer non-removable)
Rubber antenna cover (not illustrated)
Mass storage devices
Description Spare part number
Solid-State Drive (SATA III)
512-GB 798522-001
512-GB, TLC 835619-001
256-GB, SED, OPAL2 781964-001
256-GB, TLC 800168-001
256-GB 801976-001
180-GB 781961-001
180-GB, SED, OPAL2 781962-001
128-GB, TLC 800169-001
128-GB 781960-001
Plastics Kit 19
Miscellaneous parts
Component Spare part number
AC adapter:
45-W HP Smart AC adapter (non-PFC) – slim 721092-001
45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001
45-W AC adapter (non-PFC), 2-prong 742436-001
65-W HP Smart AC adapter, 4.5 mm, EM 714657-001
65-W HP Smart AC travel adapter
NOTE: Use with cable 736697-001.
65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001
65-W HP Smart AC adapter 693711-001
Smart AC adapter dongle, 7.4mm 734734-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in the Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
693716-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom 490371-031
Power cord (3-pin, black, 1.00-m):
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Brazil 755530-202
For use in the Denmark 755530-081
20 Chapter 3 Illustrated parts catalog
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