HP EliteBook Folio 1030 G1 Maintenance and Service Guide

HP EliteBook Folio 1030 G1 Notebook PC

Maintenance and Service Guide

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at

https://support.microsoft.com/lifecycle

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

First Edition: May 2016

Document Part Number: 839679-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Display .................................................................................................................................................................... 4

Top .......................................................................................................................................................................... 5

TouchPad ............................................................................................................................................. 5

Lights ................................................................................................................................................... 6

Buttons, speakers, and ngerprint reader .......................................................................................... 7

Keys ..................................................................................................................................................... 8

Left ......................................................................................................................................................................... 9

Right ..................................................................................................................................................................... 10

Bottom ................................................................................................................................................................. 11

Service tag ........................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 13

Computer major components .............................................................................................................................. 13

Bracket Kit ............................................................................................................................................................ 15

NFC Cable Kit ........................................................................................................................................................ 16

Mass storage devices ........................................................................................................................................... 17

Miscellaneous parts ............................................................................................................................................. 17

4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20

Service considerations ......................................................................................................................................... 20

Plastic parts ....................................................................................................................................... 20

Cables and connectors ...................................................................................................................... 20

Grounding guidelines ........................................................................................................................................... 20

Electrostatic discharge damage ........................................................................................................ 20

Packaging and transporting guidelines .......................................................................... 21

Workstation guidelines ................................................................................ 22

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 24

Component replacement procedures .................................................................................................................. 24

Bottom cover ..................................................................................................................................... 24

Keyboard ........................................................................................................................................... 27

Solid-state drive ................................................................................................................................ 31

WLAN module .................................................................................................................................... 33

Display assembly ............................................................................................................................... 35

RTC battery ........................................................................................................................................ 39

Heat sink ............................................................................................................................................ 41

Battery ............................................................................................................................................... 43

Fingerprint reader board ................................................................................................................... 45

NFC module ....................................................................................................................................... 46

ForcePad (Touchpad) ......................................................................................................................... 47

System board .................................................................................................................................... 48

Speaker assembly ............................................................................................................................. 51

6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ......................................................................... 52

Using Computer Setup ......................................................................................................................................... 52

Starting Computer Setup .................................................................................................................. 52

Navigating and selecting in Computer Setup ................................................................................... 52

Restoring factory settings in Computer Setup ................................................................................. 53

Updating the BIOS ............................................................................................................................. 53

Determining the BIOS version ......................................................................................... 53

Downloading a BIOS update ........................................................................................... 54

Changing the boot order using the f9 prompt .................................................................................. 55

TPM BIOS settings (select products only) ........................................................................................................... 55

Using HP Sure Start (select products only) ......................................................................................................... 55

7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 56

Using Computer Setup ......................................................................................................................................... 56

Starting Computer Setup .................................................................................................................. 56

Navigating and selecting in Computer Setup ................................................................................... 56

Restoring factory settings in Computer Setup ................................................................................. 57

Updating the BIOS ............................................................................................................................. 57

Determining the BIOS version ......................................................................................... 57

Downloading a BIOS update ........................................................................................... 58

Changing the boot order using the f9 prompt .................................................................................. 59

TPM BIOS settings (select products only) ........................................................................................................... 59

Using HP Sure Start (select products only) ......................................................................................................... 59

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 60

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 60

9 Backup and recovery in Windows 7 ................................................................................................................ 62

Creating recovery media and backups ................................................................................................................ 62

Guidelines .......................................................................................................................................... 62

Creating recovery media with HP Recovery Disc Creator ................................................................. 62

Creating recovery media ................................................................................................. 63

Backing up your information ............................................................................................................. 63

Performing a system recovery ............................................................................................................................ 64

Using the Windows recovery tools .................................................................................................... 64

Using f11 recovery tools (select products only) ............................................................................... 65

Using Windows 7 operating system media ....................................................................................... 65

10 Backup and recovery in Windows 10 ............................................................................................................ 67

Creating recovery media and backups ................................................................................................................ 67

Creating HP Recovery media (select products only) ......................................................................... 67

Using Windows tools ........................................................................................................................................... 68

Restore and recovery ........................................................................................................................................... 69

Recovering using HP Recovery Manager ........................................................................................... 69

What you need to know before you get started ............................................................. 69

Using the HP Recovery partition (select products only) ................................................. 70

Using HP Recovery media to recover .............................................................................. 70

Changing the computer boot order ................................................................................ 71

Removing the HP Recovery partition (select products only) ......................................... 71

11 Specications ............................................................................................................................................ 72

Computer specications ...................................................................................................................................... 72

33.78-cm (13.3-in) display specications .......................................................................................................... 73

M.2 solid-state drive specications .................................................................................................................... 74

12 Statement of memory volatility .................................................................................................................. 75

Nonvolatile memory usage ................................................................................................................................. 79

Questions and answers ....................................................................................................................................... 81

Using HP Sure Start (select models only) ............................................................................................................ 82

13 Power cord set requirements ...................................................................................................................... 83

Requirements for all countries ............................................................................................................................ 83

Requirements for specic countries and regions ................................................................................................ 83

14 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 86

vii

viii

1 Product description

Category Description

Product Name HP EliteBook Folio 1030 G1 Notebook PC

Processors 6th generation Intel® Core® M processors:

●

6Y75, 1.2-GHz (max turbo frequency 3.1-GHz), 4-MB L3 Cache, 4.5W

●

6Y57, 1.1-GHz (max turbo frequency 2.8-GHz), 4-MB L3 Cache, 4.5W

●

6Y54, 1.1-GHz (max turbo frequency 2.7-GHz), 4-MB L3 Cache, 4.5W

Chipset Mobile Intel CM236 chipset

Integrated with processor

Graphics Intel UMA Graphics (GT2) with shared video memory

Intel HD Graphics 515

Panels 33.78-cm (13.3-in), eDP 1.3

Full high-denition (FHD), 1920×1080, non-touch display, 300 nits

Quad high-denition (QHD+), 3200×1800, touch display, 300 nits

Memory On-board (soldered) memory

LPDDR3, 1866 MHz, dual channel support

Supports 8 GB or 16 GB of total system memory

Primary storage Supports the following M.2 SSDs:

●

512-GB SATA-3, TLC

●

256-GB SATA-3, TLC

●

256-GB, SATA-3, SS SED, MLC, OPAL 2

●

256-GB, PCIe-3x4 NVMe SS MLC

●

240-GB, SATA-3 MLC

●

180-GB, SATA-3 SS SED, MLC

●

180-GB, SATA-3, SS MLC

●

128-GB, SATA-3, SS TLC

Audio and video Two stereo speakers

Intel Smart Sound Technology

HD audio with DTS Studio Sound

Integrated 720p webcam

Integrated dual-array microphone

Ethernet No direct Ethernet support. Ethernet available from accessory dongle.

Wireless WPAN Bluetooth

Bluetooth 4.2 supported with combo card

Category Description

WLAN options via M.2

Two WLAN antennas built into display assembly

Bluetooth Disabled IOPT

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2

Supports no WLAN option

NFC

Integrated NFC module

Supports "No NFC" option

NFC antenna congured with NFC option

Ports Headphone/microphone combo

HDMI

Docking connector

Multi-Pin AC port, 4.5 mm

(1) USB-C 3.0 charging port (15W)

(2) USB 3.0 charging ports

Docking HP Docking Station

Keyboard/pointing devices Keyboard

DuraKeys, backlit

Spill-resistant with drain

TouchPad

Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom

Taps enabled by default

Supports 2-way scroll

Glass with chemical etched surface

Power requirements AC adapters

45-W HP Smart AC adapter

45-W, 2-prong AC adapter

65-W HP Smart AC adapter

65-W Slim AC adapter

Power cords

2-wire plug (4.5 mm) (1.0 m)(only available with 45-W 2-prong adapter

3-wire plug with ground pin (4.5 mm) (1.0 m)

3-wire plug with ground pin (4.5 mm) (1.8 m)

Battery

2 Chapter 1 Product description

4-cell, 40-Whr, 2.4 Ahr long life polymer battery

Category Description

Security Security lock

Fingerprint reader

Trusted Platform Module (TPM) 1.2/2.0 (Inneon, soldered down)

Drive encryption preboot (password, ngerprint, and select smart cards)

Preboot authentication (password and ngerprint)

Operating system Preinstalled

●

Windows 7 Professional 64

●

Windows 10 Pro 64

●

Windows 10 Home 64 Chinese Market CPPP

●

Windows 10 Home 64 High-end

●

Windows 10 Home 64 High-end Single Language

●

Windows 10 Professional 64 Downgrade Windows 7 64

●

Windows 10 Pro 64 StF MSNA High-end

●

Windows 10 Pro 64 Downgrade Win 7 64 StF MSNA High-end

●

Windows 10 Pro 64 StF MSNA Strategic

●

Windows 10 Pro 64 Downgrade Windows 7 64 StF MSNA Strategic

●

Windows 7 Pro 64 StF MSNA Strategic

●

FreeDOS 2.0

Restore media–DR-DVD

●

Windows 7 (32 & 64 bit)

●

Windows 10

Restore media–OS-DVD

●

Windows 10 Pro 64

●

Windows 7 Pro 64

Certied

●

Microsoft WHQL: Windows 7 64 and Windows 10 64

Web-only support

●

Windows 10 Enterprise

●

Windows 8.1 Enterprise 64

●

Windows 7 Professional 32

●

Windows 7 Enterprise 64

●

Windows 7 Enterprise 32

Serviceability End user replaceable parts:

●

AC adapter

2 External component identication

Display

Component Description

(1) Internal microphones (2) Record sound.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some models allow you to

(4) WLAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless local

(5) Near Field Communication (NFC) antenna* (select

products only)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

4 Chapter 2 External component identication

video conference and chat online using streaming video.

To use the webcam in Windows 10:

▲

Type camera in the taskbar search box, and then select Camera.

To use the webcam in Windows 7, select Start > All Programs > Communication and Chat > HP WebCam.

area networks (WLANs).

Sends and receives wireless signals to communicate and transfer data/info to and from your NFC-compatible devices.

Top

TouchPad

Component Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide in Windows 10:

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

Select My PC, select the Specications tab, and then select User Guides.

To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.

Component Description

(1) TouchPad on/o button Turns the TouchPad on and o.

(2) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

NOTE: The TouchPad detects the force of the nger pressure

being applied while using gestures. Press your ngers down on the TouchPad with force while gesturing to accelerate the gesture motion.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

Top 5

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

(4) Microphone mute light

(5) Wireless light

(6) Num lock light On: Num lock is on.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

letters.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

●

White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

●

Amber: All wireless devices are o.

(7) TouchPad light

6 Chapter 2 External component identication

●

Amber: The TouchPad is o.

●

O: The TouchPad is on.

Buttons, speakers, and ngerprint reader

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and Windows® shutdown procedures are ineective, press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings in Windows 10, see your power options.

▲

Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

To learn more about your power settings in Windows 7, select Start > Control Panel > System and Security > Power Options.

Top 7

Keys

Component Description

(2) Speakers (4) Produce sound.

(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

logon.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, or the esc key.

(3) Windows key Windows 10:

Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

Windows 7:

Displays the Windows Start menu.

(4) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet

keys that enables you to add, subtract, and perform other numeric tasks. When num lock is on, the keypad can be used like an external numeric keypad.

(5) num lock key Turns the embedded numeric keypad on and o.

8 Chapter 2 External component identication

Left

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

(2) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High Denition Multimedia Interface (HDMI) device.

(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

NOTE: The battery can be depleted quickly if you charge

multiple devices while operating on battery power.

(4) USB Type-C (charging) port Connects any USB device with a Type-C connector.

NOTE: USB Type-C ports charge products such as cell phones,

laptops, tablets, and MP3 players, even when the computer is o. Also, some USB Type-C ports connect DisplayPort, VGA, HDMI, Thunderbolt and other video devices to provide video output.

NOTE: Adapters (purchased separately) may be required.

Left 9

Right

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

combo jack

(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide in Windows 10:

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

Select My PC, select the Specications tab, and then select User Guides.

To access the user guides, select Start > All Programs > HP Help

and Support > HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

NOTE: The battery can be depleted quickly if you charge

multiple devices while operating on battery power.

(3) Docking connector Connects an optional docking device.

(4) Battery light When AC power is connected:

10 Chapter 2 External component identication

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

Bottom

Component Description

●

Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●

O: The battery is not charging.

(5) Power connector Connects an AC adapter.

Component Description

(1) Docking device receptors (2) Connects an optional docking device.

Bottom 11

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item Description Function

(1) Product name This is the product name axed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specic information about

the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty period

for the computer.

12 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

Computer major components 13

Item Component Spare part number

(1) Display assembly, touch screen, QHD+

NOTE: Touch displays are only spared as full hinge-ups. Individual components are not

spared for touch screen displays.

(2) Display assembly, non-touch screen, FHD

NOTE: Non-touch displays are only spared as full hinge-ups. Individual components are

not spared for non-touch screen displays.

(3) Keyboard (backlit; includes keyboard cable and backlight cable):

NOTE: For a detailed list of keyboard country codes, see Keyboard on page 27.

(4) Top cover (includes power button) 842284-001

(5) ForcePad (Touchpad)

The ForcePad cable is available in the Cable Kit using spare part number 842293-001.

(6) Fingerprint reader board (includes bracket and cable) 790074-001

(7) NFC module 790069-001

NFC Cable Kit, includes: 842323-001

NFC module antenna

NFC module cable

(8) Speakers (includes cable) 837352-001

842280-001

850931-001

842324-xx1

842287-001

(9) System board (includes processor and replacement thermal material):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Equipped with 16 GB of system memory and an Intel Core M7-6Y75 processor 842326-xxx

Equipped with 16 GB of system memory and an Intel Core M5-6Y57 processor 842328-xxx

Equipped with 8 GB of system memory and an Intel Core M5-6Y57 processor 842327-xxx

Equipped with 8 GB of system memory and an Intel Core M5-6Y54 processor 842325-xxx

(10) Solid-state drive, M.2

512-GB, MLC 842300-001

256-GB, SED, OPAL2 842298-001

256-GB, TLC 842610-001

256-GB, PCIe, NVMe, MLC 842299-001

240-GB, MLC 842611-001

180-GB, MLC 842296-001

180-GB, SED, OPAL2 842297-001

128-GB, TLC 842295-001

(11) WLAN module

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2 806721-005

(12) RTC battery (includes double-sided tape) 702853-001

(13) Heat sink/thermal module (includes replacement thermal material): 842301-001

(14) Battery (4-cell, 40-Wh, 2.6-Ah, li ion) 826038-005

(15) Bottom cover 842283-001

Bracket Kit

Item Component Spare part number

Bracket Kit 842302-001

(1) Fingerprint reader bracket

(2) Left display (QHD) bracket

(3) Right display (QHD) bracket/clip

Top cable clip (left and right; not illustrated)

Bracket Kit 15

NFC Cable Kit

Item Component Spare part number

NFC Cable Kit 842323-001

(1) NFC cable

(2) NFC antenna

16 Chapter 3 Illustrated parts catalog

Mass storage devices

Description Spare part number

Solid-State Drive M.2

512-GB, MLC 842300-001

256-GB, SED, OPAL2 842298-001

256-GB, TLC 842610-001

256-GB, PCIe, NVMe, MLC 842299-001

240-GB, MLC 842611-001

180-GB, MLC 842296-001

180-GB, SED, SED, OPAL2 842297-001

128-GB, TLC 842295-001

External optical drive (DVD±RW Double Layer Drive) 747080-001

Miscellaneous parts

Component Spare part number

AC adapter:

45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001

45-W AC adapter (non-PFC), 2-prong 742436-001

65-W HP Smart AC adapter, 4.5 mm, EM 714657-001

65-W HP Smart AC travel adapter

Use spare part number 736697-001,“Cable, detachable, with tips (4.5 mm and 7.4 mm tips)” with this adapter.

Smart AC adapter dongle, 7.4mm 734734-001

Power cord (3-pin, C5, black, 1.83-m), for use in:

Argentina 401300-001

Australia 213356-001

Brazil 438722-001

Denmark 213353-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-001

India 404827-001

Israel 398063-001

Italy 213352-001

693716-001

Japan 349756-001

North America 213349-001

Mass storage devices 17

Component Spare part number

People’s Republic of China 286497-001

South Africa 361240-001

South Korea 267836-001

Switzerland 213354-001

Taiwan 393313-001

United Kingdom and Singapore 213351-001

Power cord (3-pin, C5, black, 1.00-m), for use in:

Argentina 401300-007

Australia 213356-008

Brazil 438722-004

Denmark 213353-008

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009

India 404827-003

Israel 398063-003

Italy 213352-008

Japan 349756-002

North America 213349-009

People’s Republic of China 286497-008

South Africa 361240-002

South Korea 267836-008

Switzerland 213354-008

Taiwan 393313-003

Thailand 285096-006

United Kingdom and Singapore 213351-008

Power cord (C7, black, 1.00-m), for use in:

Japan 190548-003

Screw Kit 842285-001

Plastics Kit (includes system board clip) 860705-001

Cable, detachable, with tips (4.5 mm and 7.4 mm tips)

For use with 65-W HP Smart AC travel adapter, spare part number 693716-001.

Docking station cable lock 575921-001

736697-001

Lock, HP Ultraslim Keyed Cable Lock 703372-001

Mouse:

HP USB optical travel mouse 757770-001

18 Chapter 3 Illustrated parts catalog

Component Spare part number

HP Comfort Grip wireless mouse 691922-001

HP USB laser mouse 674318-001

Top load case 679921-001

HP professional slim top load case 703888-001

HP business backpack 718548-001

Adapters

HDMI to DVI-D adapter 691227-001

Docking connector to ethernet (RJ-45)/VGA 797848-001

HDMI to VGA 701943-001

HP USB-C to USB 3.0 adapter 814618-001

Miscellaneous parts 19

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Torx T8 screw driver

●

Phillips P0 and P1 screw drivers

●

Non-marking pry tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

20 Chapter 4 Removal and replacement procedures preliminary requirements

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Grounding guidelines 21

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 23

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Service tag on page 12 for details.

This chapter provides removal and replacement procedures.

There are as many as 47 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover 842283-001

Before removing the bottom cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Remove the seven Torx T8M2.0×5.0 screws (1) and the four Torx T8M2.0×3.5 screws (2) that secure the

bottom cover to the computer.

24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer.

Reverse the removal procedures to install the bottom cover.

When replacing the bottom cover, use the following image to determine the correct screw replacement order. Replacing the screws in the correct order makes sure the bottom cover installs evenly on the computer.

Component replacement procedures 25

26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Keyboard

In this section, the rst table provides the main spare part number for the keyboard. The second table provides the country codes.

Description Spare part number

Keyboard (backlit; includes keyboard cable and backlight cable) 842324-xx1

For use in country or region

Belgium -A41 India -D61 Saudi Arabia -171

Brazil -201 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic and Slovakia

Denmark -081 The Netherlands -B31 Switzerland -BG1

Denmark, Finland, and Norway

France -051 Norway -091 Thailand -281

Germany -041 Portugal -131 Turkey -141

Greece -151 Romania -271 United Kingdom -031

Hungary -211 Russia -251 United States -001

Iceland -DD1

Spare part number

-FL1 Latin America -161 Sweden and Finland -B71

-DH1 Northern Africa -FP1 Taiwan -AB1

For use in country or region

Spare part number

For use in country or region

Spare part number

Before removing the keyboard, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

Component replacement procedures 27

5. Disconnect the battery cable.

Remove the keyboard:

1. Remove the Phillips PM2.0×2.0 broadhead screw (1) that secures the keyboard to the computer.

2. Disconnect the keyboard backlight cable from the system board (2).

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Disconnect the main keyboard cable from the system board (3).

4. Position the computer on its side and open.

5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step,

and then press on the back of the keyboard until it disengages from the computer.

Component replacement procedures 29

6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and

then remove the keyboard (3).

Reverse this procedure to install the keyboard.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive

Description Spare part number

Solid-state drive, M.2

512-GB, MLC 842300-001

256-GB, SED, OPAL2 842298-001

256-GB, TLC 842610-001

256-GB, PCIe, NVMe, MLC 842299-001

240-GB, MLC 842611-001

180-GB, MLC 842296-001

180-GB, SED, OPAL2 842297-001

128-GB, TLC 842295-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

Component replacement procedures 31

5. Disconnect the battery cable.

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drive drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2 806721-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Disconnect the battery cable.

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

Component replacement procedures 33

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.

2. Remove the Phillips PM2.0×1.8 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

This section describes removing components that require you to completely remove the display panel. You can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from the computer.

Before removing the display assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Disconnect the battery cable.

Remove the display assembly:

1. Open the computer and position it with the base enclosure on a table and the display hanging down.

2. To remove the left display bracket, remove the cable from the bracket (1).

Component replacement procedures 35

3. Remove the two Phillips PM2.5×4.0 screws (2) that secure the bracket on the left side of the computer,

and the remove the bracket (3).

The display brackets are available in the Bracket Kit using spare part number 842302-001.

4. To remove the right display bracket, remove the Phillips PM2.0×2.0 screw (1) that secures the display

bracket to the right side of the computer, and then remove the bracket (2).

The display brackets are available in the Bracket Kit using spare part number 842302-001.

5. Disconnect the display cable from the system board (1).

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6. Disconnect the antennas from the WLAN module (2).

7. Remove the WLAN antenna from the clips and routing path built into the computer (3).

8. Disconnect the webcam cable from the system board (4).

9. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display to the computer.

10. Open the computer so the display is at an approximate 90 degree angle (2).

Component replacement procedures 37

11. Remove the computer from the display assembly (3).

Reverse this procedure to reassemble and install the display assembly.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

RTC battery

Description Spare part number

RTC battery (includes double-sided tape) 702853-001

Before removing the RTC battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Disconnect the battery cable.

computer on, and then shut it down through the operating system.

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

Component replacement procedures 39

2. Detach the RTC battery (2) from the computer.

Reverse this procedure to install the RTC battery.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Heat sink

NOTE: The heat sink assembly spare part kit includes replacement thermal material.

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Disconnect the battery cable.

Description Spare part number

Heat sink assembly 842301-001

computer on, and then shut it down through the operating system.

Remove the heat sink:

1. Following the sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that

secure the heat sink to the system board.

Component replacement procedures 41

2. Remove the heat sink (2).

CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be

easily damaged and bent during removal.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the

system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.

The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and the heat sink (2).

Reverse this procedure to install the heat sink assembly.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

4-cell, 40-Wh, 2.6-Ah, Li ion battery 826038-005

Before disassembling the computer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

Remove the battery:

1. Disconnect the battery cable from the system board.

2. Remove the six Phillips PM2.0×4.0 screws (1) that secure the battery to the computer.

Component replacement procedures 43

3. Lift the battery out of the computer (2).

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Fingerprint reader board

Description Spare part number

Fingerprint reader board (includes cable) 790074-001

Before removing the ngerprint reader board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Remove the battery (see Battery on page 43).

Remove the ngerprint reader board:

1. Disconnect the cable from the system board (1).

2. Remove the Phillips PM2.0×2.0 broadhead screw (2) that secures the assembly to the computer.

3. Remove the bracket from atop the ngerprint reader board (3).

The ngerprint reader bracket is available in the Bracket Kit using spare part number 842302-001.

4. Remove the ngerprint reader board and cable from the computer (4).

Reverse this procedure to install the ngerprint reader board.

Component replacement procedures 45

NFC module

Description Spare part number

NFC (Near Field Communication) module 790069-001

NFC cable kit (includes NFC cable and antenna) 842323-001

Before removing the NFC module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Remove the battery (see Battery on page 43).

Remove the NFC module:

1. Disconnect the cable from the NFC module (1).

2. Disconnect the antenna from the NFC module (2).

3. Use a at tool to pry the module up (3), and the lift it from the computer (4).

computer on, and then shut it down through the operating system.

NOTE: The NFC module cable and NFC antenna are available in the NFC Cable Kit, spare part number

842323-001.

Reverse the removal procedures to install the NFC module.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

ForcePad (Touchpad)

Description Spare part number

ForcePad 842287-001

Cable Kit 842293-001

Before removing the ForcePad, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Remove the battery (see Battery on page 43).

Remove the ForcePad:

1. Disconnect the ForcePad cable (1) from the system board.

2. Disconnect the NFC module antenna cable (2) from the ForcePad.

3. Remove the six Phillips PM2.0×2.0 broadhead screws (3) that secure the ForcePad to the computer, and

then lift the ForcePad from the computer (4).

Reverse the removal procedures to install the ForcePad.

Component replacement procedures 47

System board

NOTE: The system board spare part kit includes replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Description Spare part number

System board equipped with Intel Core M7-6Y75 processor 842326-xxx

System board equipped with Intel Core M5-6Y57 processor 842328-xxx

System board equipped with 8 GB of system memory and an Intel Core M5-6Y57 processor 842327-xxx

System board equipped with 8 GB of system memory and an Intel Core M5-6Y54 processor 842325-xxx

Plastics Kit (includes system board clip) 860705-001

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Remove the battery (see Battery on page 43).

6. When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

Solid-state drive (see Solid-state drive on page 31)

●

WLAN module (see WLAN module on page 33)

●

Heat sink (see Heat sink on page 41)

Remove the system board:

1. Disconnect the following cables:

(1): Display panel

(2): Speaker

(3): Keyboard (backlight)

(4): Wireless antennas

(5): Keyboard (primary)

(6): Webcam

(7): Fingerprint reader

(8): NFC module

(9): ForcePad

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

(10): RTC battery

2. Remove the WLAN antenna from the routing channel on the system board (1).

3. Remove the seven Phillips PM2.0×4.0 screws (2) that secure the system board to the computer.

4. Lift the right side of the system board up at an angle (1).

CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board.

Do not lift up on the narrow end of the board.

Component replacement procedures 49

5. Pull the system board away from and out of the computer (2), making sure the connectors on the side of

the board are clear of the computer.

Reverse this procedure to install the system board.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) 837352-001

Before removing the speaker assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 24).

5. Remove the battery (see Battery on page 43).

6. Remove the system board (see System board on page 48).

Remove the speaker assembly:

1. Remove the three Phillips PM2.0×3.0 screws (1) that secure the speaker to the computer.

2. Remove the speaker (2) from the computer.

Reverse this procedure to install the speaker.

Component replacement procedures 51

6 Computer Setup (BIOS), TPM, and HP Sure

Start in Windows 7

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB

legacy support is enabled.

To start Computer Setup, follow these steps:

▲

Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your nger to make selections.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

52 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 52.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

Using Computer Setup 53

1. Start Computer Setup. See Starting Computer Setup on page 52.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 54.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support

Assistant.

2. Make the selection for updates.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:

1. Select Start > Computer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

54 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 52.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 55

7 Computer Setup (BIOS), TPM, and HP Sure

Start in Windows 10