HP EliteBook Folio 1020 G1 Service Manual

HP EliteBook Folio 1020 G1 Notebook PC

Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: February 2015

Document Part Number: 784273-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 5

Display ................................................................................................................................................................... 5

Top ......................................................................................................................................................................... 6

TouchPad ............................................................................................................................................. 6

Lights ................................................................................................................................................... 7

Buttons, speakers, and fingerprint reader ......................................................................................... 8

Keys ..................................................................................................................................................... 9

Left ....................................................................................................................................................................... 10

Right ..................................................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Service tag and PCID label ................................................................................................................................... 13

Service tag ......................................................................................................................................... 13

PCID label ........................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components ............................................................................................................................. 15

Display assembly subcomponents, non-touch models ..................................................................................... 18

Bracket Kit ........................................................................................................................................................... 19

Mass storage devices .......................................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 20

Sequential part number listing ........................................................................................................................... 22

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ........................................................................................................................................ 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ....................................................................................................... 28

Packaging and transporting guidelines ......................................................................... 29

Workstation guidelines ................................................................................ 29

v

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31

Component replacement procedures ................................................................................................................. 31

Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 31

Bottom cover ..................................................................................................................................... 32

Display assembly components (panel, bezel, webcam, microphone) ............................................. 34

Keyboard ........................................................................................................................................... 38

SSD drive ........................................................................................................................................... 41

WLAN module .................................................................................................................................... 43

Display assembly .............................................................................................................................. 45

RTC battery ........................................................................................................................................ 52

Heat sink ............................................................................................................................................ 54

Battery ............................................................................................................................................... 56

Fingerprint reader board ................................................................................................................... 57

NFC module ....................................................................................................................................... 58

ForcePad (Touchpad) ........................................................................................................................ 59

System board .................................................................................................................................... 60

Power button ..................................................................................................................................... 62

Speaker assembly ............................................................................................................................. 64

6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................... 65

Using Computer Setup ......................................................................................................................................... 65

Starting Computer Setup .................................................................................................................. 65

Navigating and selecting in Computer Setup ................................................................................... 65

Restoring factory settings in Computer Setup ................................................................................. 66

Updating the BIOS ............................................................................................................................. 66

Determining the BIOS version ........................................................................................ 66

Downloading a BIOS update ........................................................................................... 67

Using MultiBoot ................................................................................................................................................... 68

About the boot device order ............................................................................................................. 68

Choosing MultiBoot preferences ...................................................................................................... 68

Setting a new boot order in Computer Setup ................................................................. 68

Dynamically choosing a boot device using the f9 prompt ............................................. 69

Setting a MultiBoot Express prompt .............................................................................. 69

Entering MultiBoot Express preferences ....................................................................... 69

Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 70

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 70

Using HP Sure Start (select models only) ........................................................................................................... 71

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 .................................. 72

Using Computer Setup ......................................................................................................................................... 72

vi

Starting Computer Setup .................................................................................................................. 72

Navigating and selecting in Computer Setup ................................................................................... 72

Restoring factory settings in Computer Setup ................................................................................. 73

Updating the BIOS ............................................................................................................................. 73

Determining the BIOS version ........................................................................................ 73

Downloading a BIOS update ........................................................................................... 74

Using MultiBoot ................................................................................................................................................... 75

About the boot device order ............................................................................................................. 75

Choosing MultiBoot preferences ...................................................................................................... 75

Setting a new boot order in Computer Setup ................................................................. 75

Dynamically choosing a boot device using the f9 prompt ............................................. 76

Setting a MultiBoot Express prompt .............................................................................. 76

Entering MultiBoot Express preferences ....................................................................... 76

Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 76

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 77

8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux ........................................... 78

Starting Setup Utility ........................................................................................................................................... 78

Using Setup Utility ............................................................................................................................................... 78

Changing the language of Setup Utility ............................................................................................ 78

Navigating and selecting in Setup Utility .......................................................................................... 78

Displaying system information ......................................................................................................... 79

Restoring factory default settings in Setup Utility .......................................................................... 79

Exiting Setup Utility ........................................................................................................................... 79

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 79

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 80

9 Specifications ............................................................................................................................................. 81

Computer specifications ...................................................................................................................................... 81

35.6-cm (14.0-in) HD+ display specifications ..................................................................................................... 82

35.6-cm (14.0-in) FHD display specifications ..................................................................................................... 83

M.2 solid-state drive specifications .................................................................................................................... 84

10 Backup and recovery in Windows 8.1 ........................................................................................................... 85

Backing up your information ............................................................................................................................... 85

Performing a system recovery ............................................................................................................................ 85

Using the Windows recovery tools ................................................................................................... 85

Using f11 recovery tools ................................................................................................................... 86

Using Windows operating system media (purchased separately) ................................................... 87

Using Windows Refresh or Windows Reset ...................................................................................... 87

vii

Using HP Software Setup .................................................................................................................. 87

11 Backup and recovery in Windows 7 .............................................................................................................. 88

Creating recovery media and backups ................................................................................................................ 88

Guidelines .......................................................................................................................................... 88

Creating recovery media with HP Recovery Disc Creator ................................................................. 88

Creating recovery media ................................................................................................. 89

Backing up your information ............................................................................................................ 89

Performing a system recovery ............................................................................................................................ 90

Using the Windows recovery tools ................................................................................................... 90

Using f11 recovery tools (select models only) ................................................................................. 91

Using Windows 7 operating system media ...................................................................................... 92

12 Backing up, restoring, and recovering ......................................................................................................... 93

Creating a restore image ..................................................................................................................................... 93

Creating restore image on DVDs ....................................................................................................... 93

Creating a restore image on a USB device ........................................................................................ 94

Restoring the original factory state ................................................................................................. 94

Backing up your data files ................................................................................................................................... 95

Restoring your data files ..................................................................................................................................... 95

13 Statement of memory volatility .................................................................................................................. 96

Nonvolatile memory usage ................................................................................................................................. 98

Questions and answers ..................................................................................................................................... 100

Using HP Sure Start (select models only) ......................................................................................................... 101

14 Power cord set requirements .................................................................................................................... 102

Requirements for all countries ......................................................................................................................... 102

Requirements for specific countries and regions ............................................................................................. 102

15 Recycling ................................................................................................................................................ 104

Index ........................................................................................................................................................... 105

viii

1 Product description

Category Description

Product Name HP EliteBook Folio 1020 G1 Notebook PC

Processors Intel® Core® M processors:

●

5Y71, 1.2-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 4.5W

●

5Y51, 1.1-GHz (max turbo frequency 2.6-GHz), 4-MB L3 Cache, 4.5W

Chipset Intel Broadwell Premium PCH-LP

Integrated with processor

Graphics Intel UMA Graphics with shared video memory

Intel HD Graphics 5300

Panels 31.75-cm (12.5-in), eDP1.3, UltraSlim, full high-definition (FHD), AntiGlare (AG),

UVWA (1920×1080), non-touch display, 300 nits

31.75-cm (12.5-in), eDP1.3, UltraSlim, quad high-definition (QHD), AntiGlare (AG),
UVWA (2560×1440), non-touch display, 340 nits

31.75-cm (12.5-in), eDP1.3, UltraSlim, quad high-definition (QHD), UVWA
(2560×1440), touch display, 340 nits

Memory On-board (soldered) memory

LPDDR3, 1600 MHz, dual channel support

Supports up to 8 GB of system RAM

Primary storage Supports M.2 SSD SS 2280

Serial ATA III

Supports the following M.2 SSDs:

●

512-GB

●

256-GB

●

256-GB, TLC

●

256-GB, SED, OPAL2

●

180-GB

●

180-GB, SED, OPAL1

●

180-GB, SED, OPAL2

●

128-GB

●

128-GB, TLC

Audio and video Two stereo speakers

HD audio with DTS Studio Sound

Integrated 720p webcam

Integrated dual-array microphone

1

Category Description

Ethernet No direct Ethernet support. Ethernet available from accessory dongle.

Wireless WLAN

Integrated wireless local area network (WLAN) options by way of M.2
wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

●

Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0

●

Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo
Adapter for use in Indonesia

Supports no WLAN option

NFC

Integrated NFC module

NFC antenna configured with NFC option

External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC

Ports Headphone/Microphone Combo

HDMI

Docking connector

Multi-Pin AC port, 4.5mm

USB 3.0 port (2)

Docking HP Docking Station

Keyboard/pointing devices Keyboard

Dura keys

Backlit

Spill-resistant with drain

ForcePad

Gestures enabled by default: two-finger scrolling, two-finger pinch-zoom

Taps enabled by default

ForcePad supports 2-way scroll

Glass with chemical etched surface

Power requirements AC adapters:

45-W HP Smart AC adapter

45-W, 2-prong AC adapter

65-W HP Smart AC adapter

65-W Slim AC adapter

Power cords:

2-wire plug (4.5 mm) (1.0 m)(only available with 45-W 2-prong adapter

2 Chapter 1 Product description

Category Description

3-wire plug with ground pin (4.5 mm) (1.0 m)

3-wire plug with ground pin (4.5 mm) (1.8 m)

Battery:

Supports a 4-cell, 36-Whr, 2.4 Ahr long life polymer battery

Security Security lock

Fingerprint reader

Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down)

Full volume encryption

Preboot authentication (password)

Operating system Preinstalled:

●

Windows 7 Professional 64

●

Windows 7 Professional 32

●

Windows 7 Professional MSNA 64 (only for China and Asia/Pacific)

●

Windows 8.1 Professional 64 DPK with Windows 7 Professional MSNA 64
image (only for China and Asia/Pacific)

●

Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image (only
for China and Asia/Pacific)

●

Windows 8.1 Professional 64 DPK with Windows 7 Professional 32 image (only
for China and Asia/Pacific)

●

Windows 8.1 China 64 CPPP

●

Windows 8.1 Emerging Markets 64

●

Windows 8.1 Multilingual 64

●

Windows 8.1 Professional 64

●

Windows 8.1 Professional 64 MSNA

●

Windows 8.1 Professional 64 for Education

●

FreeDOS 2.0

●

Ubuntu Linux

Restore media–DR-DVD:

●

Windows 7

●

Windows 8.1

Restore media–SR-DVD:

●

Ubuntu

Restore media–OS-DVD:

●

Windows 8.1 Professional 64-bit

●

Windows 8.1 Emerging Market 64-bit

●

Windows 8.1 64-bit

●

Windows 8.1 Country Specific 64-bit

●

Windows 7 Professional 64

3

Category Description

●

Windows 7 Professional 32

Certified:

●

Microsoft WHQL

Web-only support:

●

Windows 8.1 Professional 64-bit

●

Windows 8.1 Chinese Market 64-bit

●

Windows 8.1 Multi-Language 64-bit

●

Windows 8.1 Emerging Market 64-bit

●

Windows 8.1 Enterprise 64-bit

●

Windows 7 Professional 64

●

Windows 7 Professional 32

●

Windows 7 Enterprise 64

●

Windows 7 Enterprise 32

Serviceability End user replaceable parts:

●

AC adapter

4 Chapter 1 Product description

2 External component identification

Display

Component Description

(1) Internal microphones (2) Record sound.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

Windows 8: For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant in Windows 8, on the Start
screen, select the HP Support Assistant app.

Windows 7: For information on using the webcam, select Start > All

Programs > Communication and Chat > Cyberlink YouCam.

(4) Internal display switch Turns off the display or initiates Sleep if the display is closed while

the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

(5) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

Display 5

Component Description

(6) Near Field Communication (NFC) antenna* (select

models only)

Send and receive wireless signals to communicate and transfer data/
info to and from your NFC-compatible devices.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and

Support > User Guides.

Top

TouchPad

Component Description

(1) TouchPad zone Moves the pointer and selects or activates items on the screen.

NOTE: The TouchPad detects the force of the finger pressure

being applied while using gestures. Press your fingers down on
the TouchPad with force while gesturing to accelerate the
gesture motion.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

6 Chapter 2 External component identification

Lights

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

(2) Caps lock light On: Caps lock is on.

(3)

TouchPad light

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

(4)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(5)

Microphone mute light

●

Amber: Microphone sound is off.

●

Off: Microphone sound is on.

(6)

Wireless light

●

White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.

●

Amber: All wireless devices are off.

(7) Num lock light On: Num lock is on.

Top 7

Buttons, speakers, and fingerprint reader

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.

If the computer has stopped responding and the previous
shutdown procedures are ineffective, press and hold the power
button for 15 seconds to perform a hardware reset turning off
the computer immediately.

To learn more about your power settings in Windows 8, see your
power options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.

To learn more about your power settings in Windows 7: Select
Start > Control Panel > System and Security > Power Options.

8 Chapter 2 External component identification

Component Description

(2) Speaker grill Produce sound.

(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password

logon.

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, or the esc key.

(3)

Windows key Windows 8: Returns you to the Start screen from an open app or

the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

Windows 7: Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external

numeric keypad.

Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.

(6) num lk key Turns the embedded numeric keypad on and off when pressed

in combination with the fn key.

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

Top 9

Left

Component Description

(1)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2)

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio
component, or a high-speed HDMI device.

(3)

USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.

The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is off.

NOTE: The battery can be depleted quickly if you charge

multiple devices while operating on battery power.

(4)

Micro SD memory card reader Supports micro Secure Digital (SD) memory cards.

10 Chapter 2 External component identification

Right

Component Description

(1)

Audio-out (headphone) jack/Audio-in
(microphone) jack

Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides in
Windows 8, select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides. To
access the user guides in Windows 7, select Start > Help and

Support > User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

(2)

USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to
use a powered port.

The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is off.

NOTE: The battery can be depleted quickly if you charge

multiple devices while operating on battery power.

(3) Docking connector Connects an optional docking device or expansion port device.

(4) AC adapter/Battery light

●

White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.

●

Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.

●

Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.

●

Off: The battery is fully charged.

(5)

Power connector Connects an AC adapter.

Right 11

Bottom

Component Description

(1) Docking device receptors (2) Connects an optional docking device.

12 Chapter 2 External component identification

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.

Service tag and PCID label 13

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

14 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

Computer major components 15

Item Component Spare part number

(1) Display assembly, touch screen

NOTE: Non-touch display assemblies are spared at the subcomponent level only. For

display assembly spare part information, see

Display assembly subcomponents, non-touch

models on page 18.

Touch displays are only spared as full hinge-ups. Individual components are not spared for
touch screen displays.

790047-001

(2) Keyboard (backlit; includes keyboard cable and backlight cable):

NOTE: For a detailed list of available keyboards, see

Sequential part number listing

on page 22.

804214-xx1

(3) Top cover (includes power button)

For use in models with FHD displays 790077-001

For use in models with QHD displays 801210-001

(4) RTC battery (includes double-sided tape) 702853-001

(5) ForcePad (Touchpad) 790066-001

(6) Heat sink/thermal module (includes replacement thermal material): 790073-001

(7) WLAN module:

Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-005

Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005

Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for

use in Indonesia

783721-005

(8) Solid-state drive

512-GB 790057-001

256-GB, SED, OPAL2 790056-001

256-GB, TLC 804216-001

256-GB 790055-001

180-GB 790052-001

180-GB, SED, OPAL2 790053-001

128-GB, TLC 804215-001

128-GB 790051-001

(9) Speakers (includes cable) 800583-001

(10) System board (includes processor and replacement thermal material):

For use in models without Windows 8:

●

Equipped with Intel Core M-5Y51 processor 790064-001

●

Equipped with Intel Core M-5Y71 processor 790065-001

For use in models with Windows 8 Standard:

●

Equipped with Intel Core M-5Y51 processor 790064-501

●

Equipped with Intel Core M-5Y71 processor 790065-501

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in models with Windows 8 Professional:

●

Equipped with Intel Core M-5Y51 processor 790064-601

●

Equipped with Intel Core M-5Y71 processor 790065-601

(11) Battery (4-cell, 36-Wh, 2.4-Ah, Li ion): 760605-005

(12) NFC module 790069-001

NFC Cable Kit (not illustrated) 804213-001

NFC module antenna

NFC module cable

(13) Fingerprint reader board (includes bracket and cable) 790074-001

(14) Bottom cover

For use on models with FHD displays 790072-001

For use on models with QHD displays 801209-001

Computer major components 17

Display assembly subcomponents, non-touch models

Item Component Spare part number

(1) Display hinge cover 790045-001

(2) Webcam module 790068-001

(3) Display bezel 790046-001

(4) Display Hinge Kit 801211-001

(5) Display panel (raw), 31.75-cm (12.5-in):

QHD display 790070-001

FHD display 790071-001

Display Cable Kit, includes: 801213-001

(6a) Webcam cable

(6b) Display cable

(7) Antenna 800580-001

(8) Display enclosure 800579-001

Raw display panel support kit (not illustrated) 790049-001

18 Chapter 3 Illustrated parts catalog

Bracket Kit

Item Component Spare part number

Bracket Kit 800582-001

(1) Fingerprint reader bracket

(2) Left display (QHD) bracket

(3) right display (QHD) bracket/clip

Top cable clip (left and right; not illustrated)

Mass storage devices

Description Spare part number

Solid-State Drive

512-GB 790057-001

256-GB, SED, OPAL2 790056-001

256-GB, TLC 804216-001

256-GB 790055-001

180-GB 790052-001

180-GB, SED, SED, OPAL2 790053-001

128-GB, TLC 804215-001

128-GB 790051-001

External optical drive (DVD±RW Double Layer Drive) 659940-001

Bracket Kit 19

Miscellaneous parts

Component Spare part number

AC adapter:

45-W HP Smart AC adapter (non-PFC) – slim 721092-001

45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001

45-W AC adapter (non-PFC), 2-prong 742436-001

65-W HP Smart AC adapter, 4.5 mm, EM 714657-001

65-W HP Smart AC travel adapter 693716-001

65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001

65-W HP Smart AC adapter 693711-001

Smart AC adapter dongle, 7.4mm 734734-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in the Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom 490371-031

Power cord (3-pin, black, 1.00-m):

For use in Argentina 755530-D01

For use in Australia 755530-011

For use in Brazil 755530-202

For use in the Denmark 755530-081

For use in Europe 755530-021

20 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in India 755530-D61

For use in Israel 755530-BB1

For use in Italy 755530-061

For use in Japan 755530-291

For use in North America 755530-001

For use in the People's Republic of China 755530-AA1

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

For use in Switzerland 755530-111

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

For use in the United Kingdom 755530-031

Power cord for use in Japan (2-pin, black, 1.0-m) 762689-291

Screw Kit 790076-001

Cable, detachable, with tips (4.5 mm and 7.4 mm tips) 736697-001

Docking station 732252-001

Adapter, docking connector to ethernet (RJ-45)/VGA 797848-001

Adapter, HDMI to VGA 701943-001

Lock, HP Ultraslim Keyed Cable Lock 703372-001

Mouse:

HP USB optical travel mouse 757770-001

HP Comfort Grip wireless mouse 691922-001

Top load case 679921-001

HP Slim Ultrabook Top Load Case 747078-001

HP Essential Backpack 679923-001

HP Slim Ultrabook Backpack 747079-001

Miscellaneous parts 21

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part
number

CSR
flag

Description

490371-001 A Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 A Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 A Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 A Power cord for use in the United Kingdom (3-pin, black, 1.83-m)

490371-061 A Power cord for use in the Italy (3-pin, black, 1.83-m)

490371-081 A Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 A Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 A Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 A Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 A Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 A Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 A Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 A Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 A Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 A Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 A Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 A Power cord for use in India (3-pin, black, 1.83-m)

659940-001 A External optical drive (DVD±RW Double Layer Drive)

679921-001 A Top load case

679923-001 A HP Essential Backpack

691922-001 A HP Comfort Grip Wireless Mouse

693710-001 A 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China

693711-001 A 65-W HP Smart AC adapter

693716-001 A 65-W HP Smart AC travel adapter

701943-001 A Adapter, HDMI to VGA

702853-001 N RTC battery (includes double-sided tape)

703372-001 A HP Ultraslim Keyed Cable Lock

22 Chapter 3 Illustrated parts catalog

Spare part
number

CSR
flag

Description

714657-001 A 65-W HP Smart AC adapter, 4.5 mm, EM

721092-001 N 45-W HP Smart AC adapter (non-PFC)

732252-001 A Docking station

734734-001 A Smart AC adapter dongle, 7.4mm

736697-001 N Cable, detachable, with tips (4.5 mm and 7.4 mm tips)

739566-001 N Smart Card reader (includes cable)

741727-001 A 45-W HP Smart AC adapter (non-PFC) – non-slim

742436-001 A 45-W AC adapter (non-PFC), 2-prong

747078-001 A HP Slim Ultrabook Top Load Case

747079-001 A HP Slim Ultrabook Backpack

755530-001 A Power cord (1.0 m, 3-pin) for use in North America

755530-011 A Power cord (1.0 m, 3-pin) for use in Australia

755530-021 A Power cord (1.0 m, 3-pin) for use in Europe, the Middle East, and Africa

755530-031 A Power cord (1.0 m, 3-pin) for use in the United Kingdom and Singapore

755530-061 A Power cord (1.0 m, 3-pin) for use in Italy

755530-081 A Power cord (1.0 m, 3-pin) for use in Denmark

755530-111 A Power cord (1.0 m, 3-pin) for use in Switzerland

755530-201 A Power cord (1.0 m, 3-pin) for use in Thailand

755530-202 A Power cord (1.0 m, 3-pin) for use in Brazil

755530-291 A Power cord (1.0 m, 3-pin) for use in Japan

755530-AA1 A Power cord (1.0 m, 3-pin) for use in the People’s Republic of China

755530-AB1 A Power cord (1.0 m, 3-pin) for use in Taiwan

755530-AD1 A Power cord (1.0 m, 3-pin) for use in South Korea

755530-AR1 A Power cord (1.0 m, 3-pin) for use in South Africa

755530-BB1 A Power cord (1.0 m, 3-pin) for use in Israel

755530-D01 A Power cord (1.0 m, 3-pin) for use in Argentina

755530-D61 A Power cord (1.0 m, 3-pin) for use in India

756748-005 N Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0

756749-005 N Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter

757770-001 A HP USB optical travel mouse

760605-005 N 4-cell, 36-Wh, 2.4-Ah

762689-291 A Power cord for use in Japan (2-pin, black, 1.0-m)

783721-005 N Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia

790045-001 N Display hinge cover for use in models with an FHD non-touch display

Sequential part number listing 23

Spare part
number

CSR
flag

Description

790046-001 N Display bezel for use on models with FHD displays

790047-001 N Full hinge-up display, touch screen

790049-001 N Raw display panel support kit for use in models with FHD displays

790051-001 N Solid-state drive, 128-GB, SATA III

790052-001 N Solid-state drive, 180-GB, SATA III

790053-001 N 180-GB solid-state drive, SED, OPAL2

790055-001 N Solid-state drive, 256-GB, SATA III

790056-001 N 256-GB solid-state drive, SED, OPAL2

790057-001 N 512-GB solid-state drive, SATA-III

790064-001 N System board with Intel Core M-5Y51 processor for use in models without Windows 8

790064-501 N System board with Intel Core M-5Y51 processor for use in models with Windows 8 Standard

790064-601 N System board with Intel Core M-5Y51 processor for use in models with Windows 8 Professional

790065-001 N System board equipped with Intel Core M-5Y71 processor for use in models without Windows 8

790065-501 N System board equipped with Intel Core M-5Y71 processor for use in models with Windows 8 Standard

790065-601 N System board equipped with Intel Core M-5Y71 processor for use in models with Windows 8 Professional

790066-001 N ForcePad (Touchpad) assembly (includes cable)

790068-001 N Webcam module (includes double-sided tape)

790069-001 N NFC module

790070-001 N 31.75-cm (12.5-in) QHD raw display panel, non-touch

790071-001 N 35.6-cm (14.0-in), LED, HD, AntiGlare display panel

790072-001 N Bottom cover for use in models with FHD displays

790073-001 N Heat sink/thermal module

790074-001 N Fingerprint reader board (includes cable)

790076-001 N Screw Kit

790077-001 N Top cover for use in models with FHD displays (includes power button)

797848-001 A Adapter, docking connector to ethernet (RJ-45)/VGA

800579-001 N Display enclosure for use in models with FHD displays (includes wireless antenna)

800580-001 N Antenna Kit for use in non-touch models

800582-001 N Bracket Kit

800583-001 N Speaker assembly (includes cable)

801209-001 N Bottom cover for use in models with QHD displays

801210-001 N Top cover for use in models with QHD displays (includes power button)

801211-001 N Display Hinge Kit for use in FHD displays

801213-001 N Display Cable Kit for use in models with an FHD display, includes webcam cable and display cable

24 Chapter 3 Illustrated parts catalog

Spare part
number

CSR
flag

Description

804213-001 N NFC Cable Kit (includes NFC module cable and NFC antenna)

804214-001 N Keyboard with backlight for use in the United States (includes keyboard cable and backlight cable)

804214-031 N Keyboard with backlight for use in the United Kingdom and Singapore (includes keyboard cable and

backlight cable)

804214-041 N Keyboard with backlight for use in Germany (includes keyboard cable and backlight cable)

804214-051 N Keyboard with backlight for use in France (includes keyboard cable and backlight cable)

804214-061 N Keyboard with backlight for use in Italy (includes keyboard cable and backlight cable)

804214-071 N Keyboard with backlight for use in Spain (includes keyboard cable and backlight cable)

804214-081 N Keyboard with backlight for use in Denmark (includes keyboard cable and backlight cable)

804214-091 N Keyboard with backlight for use in Norway (includes keyboard cable and backlight cable)

804214-131 N Keyboard with backlight for use in Portugal (includes keyboard cable and backlight cable)

804214-141 N Keyboard with backlight for use in Turkey (includes keyboard cable and backlight cable)

804214-151 N Keyboard for use in Greece (includes keyboard cable and backlight cable)

804214-161 N Keyboard with backlight for use in Latin America (includes keyboard cable and backlight cable)

804214-171 N Keyboard with backlight for use in Saudi Arabia (includes keyboard cable and backlight cable)

804214-201 N Keyboard with backlight for use in Brazil (includes keyboard cable and backlight cable)

804214-211 N Keyboard with backlight for use in Hungary (includes keyboard cable and backlight cable)

804214-251 N Keyboard with backlight for use in Russia (includes keyboard cable and backlight cable)

804214-261 N Keyboard with backlight for use in Bulgaria (includes keyboard cable and backlight cable)

804214-271 N Keyboard with backlight for use in Romania (includes keyboard cable and backlight cable)

804214-281 N Keyboard with backlight for use in Thailand (includes keyboard cable and backlight cable)

804214-291 N Keyboard with backlight for use in Japan (includes keyboard cable and backlight cable)

804214-A41 N Keyboard with backlight for use in Belgium (includes keyboard cable and backlight cable)

804214-AB1 N Keyboard with backlight for use in Taiwan (includes keyboard cable and backlight cable)

804214-AD1 N Keyboard with backlight for use in South Korea (includes keyboard cable and backlight cable)

804214-B31 N Keyboard with backlight for use in the Netherlands (includes keyboard cable and backlight cable)

804214-B71 N Keyboard with backlight for use in Sweden and Finland (includes keyboard cable and backlight cable)

804214-BA1 N Keyboard with backlight for use in Slovenia (includes keyboard cable and backlight cable)

804214-BB1 N Keyboard with backlight for use in Israel (includes keyboard cable and backlight cable)

804214-BG1 N Keyboard with backlight for use in Switzerland (includes keyboard cable and backlight cable)

804214-D61 N Keyboard with backlight for use in India (includes keyboard cable and backlight cable)

804214-DB1 N Keyboard with backlight for use in Canada (includes keyboard cable and backlight cable)

804214-DD1 N Keyboard with backlight for use in Iceland (includes keyboard cable and backlight cable)

Sequential part number listing 25

Spare part
number

CSR
flag

Description

804214-FL1 N Keyboard with backlight for use in the Czech Republic and Slovakia (includes keyboard cable and

backlight cable)

804214-FP1 N Keyboard with backlight for use in northwest Africa (includes keyboard cable and backlight cable)

804215-001 N 256-GB solid-state drive, SATA-III, TLC

804216-001 N 256-GB, TLC solid-state drive, SATA-III, TLC

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Torx T8 screw driver

●

Phillips P0 and P1 screw drivers

●

Non-marking pry tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Grounding guidelines 29

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See

Service tag and PCID label on page 13 for details.

This chapter provides removal and replacement procedures.

There are as many as 59 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Unlocking the device and disabling Always On Remote Management (select HP
devices only)

HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.

AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (

http://www.hptouchpointmanager.com)

provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.

IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked

device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.

Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (

http://www.hptouchpointmanager.com), and also disable the AORM feature in HP

Computer Setup.

To disable AORM:

1. Access HP Computer Setup (F10).

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

b. Press f10 to enter Computer Setup.

NOTE: If the BIOS is protected with an Administrator password, enter the password.

2. Select Advanced and then select HP Touchpoint Manager Options.

Component replacement procedures 31

3. Clear the Allow Activation check box.

4. Select Save changes and exit..

Bottom cover

Description Spare part number

Bottom cover for use on models with FHD displays 790072-001

Bottom cover for use on models with QHD displays 801209-001

Before removing the bottom cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Remove the seven Torx T8M2.0×4.3 screws (1) and the four Torx T8M2.0×2.3 screws (2) that secure the

bottom cover to the computer.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer.

Reverse the removal procedures to install the bottom cover.

Component replacement procedures 33

Display assembly components (panel, bezel, webcam, microphone)

CAUTION: Be sure to disconnect the battery cable before removing any components from the computer.

All display assemblies include WLAN antenna transceivers and cables.

This section describes removing components from non-touch displays that do not require that you entirely
remove the display assembly from the computer. You can remove the display bezel, webcam/microphone
module, and display panel with the display assembly still attached to the computer.

To remove the remaining components from non-touch displays, including the hinges, panels, and cables, you
must remove the entire display assembly from the computer. See

Display assembly on page 45 for more

information about removing the remaining components.

Description Spare part number

NOTE: Non-touch display assemblies are spared at the subcomponent level only.

Touch displays are only spared as full hinge-ups. Individual components are not spared for touch screen displays.

Raw display panels (35.6-cm [14.0-in], anti-glare, LED)

QHD display panel, non-touch 790070-001

FHD display panel, non-touch 790071-001

Display bezel 790046-001

Webcam module 790068-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Disconnect the battery cable.

Remove the display assembly components:

1. Position the computer upright, and open as far as possible.

2. To remove the display bezel:

a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of

the display bezel until the bezel disengages from the display enclosure.

b. Remove the bezel.

The display bezel is available using spare part number 790046-001.

3. If it is necessary to replace the webcam/microphone module:

a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/

microphone module is attached to the display enclosure with adhesive.)

Component replacement procedures 35

b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam

module from the display enclosure (3).

The webcam module is available using spare part number 790068-001.

4. If it is necessary to replace the display panel:

a. Remove the six Phillips PM2.0×1.8 screws that secure the display panel to the display enclosure

(1), and then rotate the top of the display panel downward (2) onto the keyboard.

Display panels are available using the following spare part numbers:

●

790071-001 — 31.75-cm (12.5-in) QHD raw display panel, non-touch

●

790070-001 — 31.75-cm (12.5-in) FHD raw display panel, non-touch

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b. Disconnect the display cable from the connector on the panel (1), and then remove the display

panel (2).

Reverse this procedure to reassemble and install the display assembly components.

Component replacement procedures 37

Keyboard

Description Spare part number

Keyboard (backlit; includes keyboard cable and backlight cable)

NOTE: For a detailed list of available keyboards, see

Sequential part number listing on page 22.

804214-xx1

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Disconnect the battery cable.

Remove the keyboard:

1. Remove the Phillips PM2.0×2.8 broadhead screw (1) that secures the keyboard to the computer.

2. Disconnect the keyboard backlight cable from the system board (2).

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Disconnect the main keyboard cable from the system board (3).

4. Position the computer on its side and open.

5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step,

and then press on the back of the keyboard until it disengages from the computer.

Component replacement procedures 39

6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and

then remove the keyboard (3).

7. Remove the keyboard.

Reverse this procedure to install the keyboard.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

SSD drive

Description Spare part number

Solid-state drive

512-GB 790057-001

256-GB, SED, OPAL2 790056-001

256-GB, TLC 804216-001

256-GB 790055-001

180-GB 790052-001

180-GB, SED, OPAL2 790053-001

128-GB, TLC 804215-001

128-GB 790051-001

Before removing the solid-state drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Disconnect the battery cable.

Remove the SSD:

1. Remove the Phillips PM2.0×1.8 screw (1) that secures the drive to the system board.

Component replacement procedures 41

2. Remove the drive (2) by pulling it away from the connector.

NOTE: mSATA drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the mSATA drive.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005

Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005

Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in
Indonesia

783721-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Disconnect the battery cable.

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

Component replacement procedures 43

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled

“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If
the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable
connects to the middle terminal on the WLAN module.

2. Remove the Phillips PM2.0×1.8 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

This section describes removing components that require you to completely remove the display panel. You
can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from
the computer.

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Disconnect the battery cable.

Remove the display assembly:

1. Open the computer and position it with the base enclosure on a table and the display hanging down.

Component replacement procedures 45

2. Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer,

and the remove the bracket (2).

The display brackets are available in the Bracket Kit using spare part number 800582-001.

3. Remove the cable from the routing clips in the right display bracket (1).

4. Remove the two Phillips PM2.5×3.4 screws (2) that secure the display bracket to the right side of the

computer, and then remove the bracket (3).

The display brackets are available in the Bracket Kit using spare part number 800582-001.

5. Disconnect the display cable from the system board (1).

6. Remove the WLAN antenna from the clips and routing path built into the computer (2).

7. Disconnect the webcam cable from the system board (3).

8. Remove the three Phillips PM2.5×4.0 screws (4) that secure the display to the computer.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

9. Remove the computer from the display assembly (5).

10. If it is necessary to replace the display hinges:

a. Run a non-marking tool along the edge of the hinge cover to disengage the cover from the display

(1).

b. Remove the hinge cover from the display (2).

The display hinge cover is available using spare part number 790045-001.

c. Remove the two Phillips PM2.5×5.2 screws (1) per hinge that secure the hinges to the display.

d. Remove the acetate tape and antenna cable from the left hinge (2).

Component replacement procedures 47

e. Lift the display hinges off the display enclosure (3).

Display hinges are available in the Display Hinge Kit, spare part number 801211-001.

11. To remove the display bezel:

a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of

the display bezel until the bezel disengages from the display enclosure.

b. Remove the bezel.

The display bezel is available using spare part number 790046-001.

12. If it is necessary to replace the webcam/microphone module:

a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/

microphone module is attached to the display enclosure with adhesive.)

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam

module from the display enclosure (3).

The webcam module is available using spare part number 790068-001.

13. If it is necessary to replace the display panel:

a. Remove the six Phillips PM2.0×1.8 screws that secure the display panel to the display enclosure

(1), rotate the top of the display panel up, and then place the panel upside down next to the

display enclosure (2) so you can access the display cable and connector on the rear of the panel.

Display panels are available using the following spare part numbers:

●

790071-001:31.75-cm (12.5-in) QHD raw display panel, non-touch

●

790070-001:31.75-cm (12.5-in) FHD raw display panel, non-touch

790049-001: Raw display panel support kit

Component replacement procedures 49

b. Disconnect the display cable from the connector on the panel (1), and then remove the display

panel (2).

14. If it is necessary to replace the display cable or the webcam cable, lift the webcam cable (1) or the

display cable (2) from the display enclosure.

The webcam and display cables are available in the Display Cable Kit using spare part number
801213-001 for models.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

15. If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of the

display enclosure (1), and then remove the antennas from the enclosure (2).

The antenna cables are available using spare part number 800580-001.

The display enclosure is available using spare part number 800579-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 51

RTC battery

Description Spare part number

RTC battery (includes double-sided tape) 702853-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Disconnect the battery cable.

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Detach the RTC battery (2) from the computer.

Reverse this procedure to install the RTC battery.

Component replacement procedures 53

Heat sink

NOTE: The heat sink assembly spare part kit includes replacement thermal material.

Description Spare part number

Heat sink assembly 790073-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Disconnect the battery cable.

Remove the heat sink:

1. Following the sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that

secure the heat sink to the system board.

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the heat sink (2).

CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be

easily damaged and bent during removal.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the

system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.

The following illustration shows the replacement thermal material locations. Thermal paste is used on
the heat sink (1) and the processor (2).

Reverse this procedure to install the heat sink assembly.

Component replacement procedures 55

Battery

Description Spare part number

4-cell, 36-Wh, 2.4-Ah, Li ion battery 760605-005

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the six Phillips PM2.0×4.0 screws (2) that secure the battery to the computer.

3. Lift the battery out of the computer (3).

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Fingerprint reader board

Description Spare part number

Fingerprint reader board (includes cable) 790074-001

Before removing the fingerprint reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Remove the battery (see

Battery on page 56).

Remove the fingerprint reader board:

1. Disconnect the cable from the system board (1).

2. Remove the Phillips PM2.0×2.0 broadhead screw (2) that secures the assembly to the computer.

3. Remove the bracket from atop the fingerprint reader board (3).

The fingerprint reader bracket is available in the Bracket Kit using spare part number 800582-001.

4. Remove the fingerprint reader board and cable from the computer (4).

Reverse this procedure to install the fingerprint reader board.

Component replacement procedures 57

NFC module

Description Spare part number

NFC (Near Field Communication) module 790069-001

NFC cable kit (includes NFC cable and antenna) 804213-001

Before removing the NFC module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Remove the battery (see

Battery on page 56).

Remove the NFC module:

1. Disconnect the cable from the NFC module (1).

2. Disconnect the antenna from the NFC module (2).

3. Use a flat tool to pry the module up (3), and the lift it from the computer (4).

NOTE: The NFC module cable and NFC antenna are available in the NFC Cable Kit, spare part number

804213-001.

Reverse the removal procedures to install the NFC module.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

ForcePad (Touchpad)

Description Spare part number

ForcePad (Touchpad) (includes cable) 790066-001

Before removing the ForcePad, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Remove the battery (see

Battery on page 56).

Remove the ForcePad:

1. Disconnect the ForcePad cable (1) from the system board.

2. Disconnect the NFC module antenna cable (2) from the ForcePad.

3. Remove the four Phillips PM2.0×2.0 broadhead screws (3) that secure the ForcePad to the computer,

and then lift the ForcePad from the computer (4).

Reverse the removal procedures to install the ForcePad.

Component replacement procedures 59

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

System boards for use in models without Windows 8:

Equipped with Intel Core M-5Y51 processor 790064-001

Equipped with Intel Core M-5Y71 processor 790065-001

System boards for use in Windows 8 models:

Equipped with Intel Core M-5Y51 processor for use in models with Windows 8 Standard 790064-501

Equipped with Intel Core M-5Y51 processor for use in models with Windows 8 Professional 790064-601

Equipped with Intel Core M-5Y71 processor for use in models with Windows 8 Standard 790065-501

Equipped with Intel Core M-5Y71 processor for use in models with Windows 8 Professional 790065-601

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Remove the battery (see

Battery on page 56).

6. When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

SSD drive module (see SSD drive on page 41)

●

WLAN module (see

WLAN module on page 43)

●

Heat sink (see

Heat sink on page 54)

Remove the system board:

1. Disconnect the following cables:

(1): Display panel

(2): Speaker

(3): Webcam

(4): ForcePad

(5): NFC module

(6): Fingerprint reader

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the WLAN antenna from the routing channel on the system board (1).

3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system board to the computer.

4. Lift the right side of the system board up at an angle (1).

CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board.

Do not lift up on the narrow end of the board.

5. Pull the flat ribbon cable through the slit in the system board (2).

Component replacement procedures 61

6. Pull the system board away from and out of the computer (3), making sure the connectors on the side

of the board are clear of the computer.

Reverse this procedure to install the system board.

Power button

Description Spare part number

Power button not spared

Before removing the power button, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Remove the battery (see

Battery on page 56).

6. Remove the system board (see

System board on page 60).

Remove the power button:

1. Remove the two Phillips PM2.0×2.4 screws (1) that secure the button to the computer.

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Lift the button up and off the computer (2).

Reverse the removal procedures to install the power button.

Component replacement procedures 63

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) 800583-001

Before removing the speaker assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see

Bottom cover on page 32).

5. Remove the battery (see

Battery on page 56).

6. Remove the system board (see

System board on page 60).

Remove the speaker assembly:

1. Remove the three Phillips PM2.0×2.4 screws (1) that secure the speaker to the computer.

2. Remove the speaker (2) from the computer.

Reverse this procedure to install the speaker.

64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Computer Setup (BIOS), MultiBoot, and HP

PC Hardware Diagnostics (UEFI) in Windows

8.1

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if

USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard

to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press

enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

Using Computer Setup 65

– or –

Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Main > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

66 Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select Main > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

Using Computer Setup 67

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot

order.

You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:

●

To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.

●

To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.

●

To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.

Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select one of the following options:

●

Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid

●

Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode

●

Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode

Press enter.

4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.

– or –

68 Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while

the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

2. Press f9.

3. Use a pointing device or the arrow keys to select a boot device, then press enter.

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot

Popup Delay (Sec), and then press enter.

4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the

computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:

●

To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.

●

To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.

●

To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.

Using MultiBoot 69

Using HP PC Hardware Diagnostics (UEFI) (select models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 70.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage—Provides access to the latest UEFI version

1. Go to

http://hp.com/go/techcenter/pcdiags.

2. Click the UEFI Download link, and then select Run.

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later

versions

1. Go to

http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

70 Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Using HP Sure Start (select models only) 71

7 Computer Setup (BIOS), MultiBoot, and HP

PC Hardware Diagnostics (UEFI) in Windows
7

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if

USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard

to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press

enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

72 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7

– or –

Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Main > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

Using Computer Setup 73

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select Main > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Access Help and Support by selecting Start > Help and Support.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Select Start > Computer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

74 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot

order.

You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:

●

To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.

●

To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.

●

To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.

Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select the Advanced > Boot Options > UEFI Boot Order for

UEFI Hybrid or UEFI Native Boot mode, or select Advanced > Boot Options > Legacy Boot Order for

Legacy Boot Mode, and then press enter.

4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.

– or –

To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Using MultiBoot 75

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while

the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

2. Press f9.

3. Use a pointing device or the arrow keys to select a boot device, then press enter.

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot

Popup Delay (Sec), and then press enter.

4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the

computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:

●

To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.

●

To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.

●

To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.

Using HP PC Hardware Diagnostics (UEFI) (select models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.

76 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 70.

b. Hard drive

c. BIOS

2. Use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage—Provides access to the latest UEFI version

1. Go to

http://hp.com/go/techcenter/pcdiags.

2. Click the UEFI Download link, and then select Run.

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later

versions

1. Go to

http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

Using HP PC Hardware Diagnostics (UEFI) (select models only) 77

8 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI) in Ubuntu
Linux

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes
settings for the types of peripherals installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from

operating properly.

Starting Setup Utility

▲

Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10.

Using Setup Utility

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and

then press enter.

Your change takes effect immediately.

Navigating and selecting in Setup Utility

Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.

●

To choose a menu or a menu item, use the arrow keys.

●

To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the
arrow keys or f5 and f6.

●

To select an item, press enter.

●

To close a text box or return to the menu display, press esc.

●

To display additional navigation and selection information while Setup Utility is open, press f1.

78 Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings:

●

Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter.

-Or-

●

Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter.

Restoring factory default settings in Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.

3. When the Setup Confirmation is displayed, press enter.

4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and

then press enter.

The Setup Utility factory settings take effect when the computer restarts.

NOTE: Your password, security, and language settings are not changed when you restore the factory

settings.

Exiting Setup Utility

●

To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow
keys to select Exit > Exit Saving Changes, and then press enter.

●

To exit Setup Utility without saving your changes from the current session:

◦

Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter.

-Or-

◦

Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches two places for the diagnostic tools, in the following order:

a. Connected USB drive

Using HP PC Hardware Diagnostics (UEFI) 79

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 70.

b. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and

you must use a Windows computer to download and create the HP UEFI support environment because
only .exe files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

1. Go to

http://hp.com/go/techcenter/pcdiags.

2. Click the UEFI Download link, and then select Run.

Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later

versions

1. Go to

http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

80 Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux

9 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 31.0 cm 12.2 in

Depth 21.0 cm 8.27 in

Height (non-touch) 1.57 cm 0.62 in

Height (touch) 1.71 cm 0.67 in

Weight

Non-touch (Equipped with FHD display (no touch), M.2 SSD,
fingerprint reader, webcam, no NFC, WLAN module)

1.22 kg 2.68 lbs

Non-touch (QHD display (no touch), M.2 SSD, fingerprint
reader, webcam, no NFC, WLAN module)

1.00 kg 2.20 lbs

Touch (QHD display (no touch), M.2 SSD, fingerprint reader,
webcam, no NFC, WLAN module)

1.27 kg 2.81 lbs

Input power

Operating voltage and current 18.5 V dc @ 3.5 A - 65 W

– or –

19.0 V dc @ 4.74 A - 90 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specifications 81

35.6-cm (14.0-in) HD+ display specifications

Metric U.S.

Dimensions

Height 17.6 cm 6.93 in

Width 31.2 cm 12.28 in

Diagonal 35.7 cm 14.06 in

Number of colors up to 16.8 million

Contrast ratio 200:1 (typical)

Brightness 250 nits (typical)

Pixel resolution

Pitch 0.197 × 0.197 mm

Format HD+ (1600 x 900)

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 3.46 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

82 Chapter 9 Specifications

35.6-cm (14.0-in) FHD display specifications

Metric U.S.

Dimensions

Height 17.6 cm 6.93 in

Width 31.2 cm 12.28 in

Diagonal 35.7 cm 14.06 in

Number of colors up to 16.8 million

Contrast ratio 200:1 (typical)

Brightness 300 nits (typical)

Pixel resolution

Pitch 0.197 × 0.197 mm

Format HD+ (1920 x 1080)

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 3.46 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

35.6-cm (14.0-in) FHD display specifications 83

M.2 solid-state drive specifications

128-GB* 180-GB* 256-GB*

Dimensions

Height 1 mm 1 mm 1 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type ATA-7 ATA-7 ATA-7

Transfer rate

Sequential Read

Random Read

Up to 160 MB/s

Up to 128 MB/s

Up to 380 MB/s

Up to 180 MB/s

Up to 490 MB/s

Up to 480 MB/s

Sequential Write

Random Write

Up to 115 MB/s

Up to 16 MB/s

Up to 80 MB/s

Up to 40 MB/s

Up to 250 MB/s

Up to 100 MB/s

Ready time, Maximum (to not busy) 2.0 s 4.0 s 4.0 s

Access times

Logical 0.1 ms 0.1 ms 0.1

Total logical sectors 117,905,264 352,533,296 500,118,192

Operating temperature

Operating

Non-operating

0° to 70°C (32°F to

158°F)

-55° to 95°C (-67°F to
203°F)

0° to 70°C (32°F to

158°F)

-40° to 80°C (-40°F to
176°F)

0° to 70°C (32°F to
158°F)

-40° to 80°C (-40°F to
176°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

84 Chapter 9 Specifications

10 Backup and recovery in Windows 8.1

To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.

From the Start screen, type restore, click Settings, and then select from the list of displayed options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in

Windows Help and Support.

In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You

may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and data files,
you should continue to back up your system on a regular basis to maintain a reasonably current backup.

For more information on the Windows backup features, see Windows Help and Support.

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.

●

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The

image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you

previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see

Using Windows operating system

media (purchased separately) on page 87.

Using the Windows recovery tools

To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.

To recover your information using Automatic Repair, follow these steps:

Backing up your information 85

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have

created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the Recovery Image partition and the Windows partition.

From the Start screen, type file, and then click File Explorer.

– or –

From the Start screen, type pc, and then select This PC.

NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your

operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see

Using Windows operating system

media (purchased separately) on page 87.

3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing

and holding the shift key while clicking Restart.

4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a search for

these topics in Windows Help and Support.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you

have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and

then select This PC.

NOTE: If the Recovery Image partition is not listed, you must recover your operating system and

programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see

Using Windows operating system media (purchased

separately) on page 87.

3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the

ESC key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

86 Chapter 10 Backup and recovery in Windows 8.1

Using Windows operating system media (purchased separately)

To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats

the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.

To initiate a full install of the operating system using a Windows operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

After the installation is completed:

1. Eject the Windows operating system media and then insert the Driver Recovery media.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Using Windows Refresh or Windows Reset

When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.

The Windows Reset option allows you to perform detailed reformatting of your computer, or remove
personal information before you give away or recycle your computer. For more information on these
features, see Windows Help and Support.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.

1. From the Start screen, type HP Software Setup.

2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.

Performing a system recovery 87

11 Backup and recovery in Windows 7

Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7

operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See

Creating recovery media with HP Recovery Disc

Creator on page 88.

2. Use Windows Backup and Recovery tools to perform the following:

●

Back up individual files and folders

●

Back up your entire hard drive (select models only)

●

Create system repair discs (select models only) with an optional external optical drive

●

Create system restore points

NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details

about the tools provided, see Help and Support. To access Help and Support, select Start > Help and
Support.

NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of

system instability.

In case of system failure, you can use the backup files to restore the contents of your computer. See Backing

up your information on page 89.

Guidelines

●

When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the
type of optical drive you are using.

●

Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.

Creating recovery media with HP Recovery Disc Creator

HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media.
After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.
This recovery media allows you to reinstall your original operating system as well as select drivers and

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applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:

●

Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.

●

Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.

Creating recovery media

NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that

media will not be available after you create a Windows DVD.

To create the Windows DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.

2. Select Windows disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process.

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.

2. Select Driver disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process.

Backing up your information

You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

You can back up your information to an optional external hard drive, a network drive, or discs.

Note the following when backing up:

●

Store personal files in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated directories.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.

●

When backing up to discs, number each disc after removing it from the drive.

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in

Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You

may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.

Creating recovery media and backups 89

To create a backup using Windows Backup and Restore:

NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or

create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.

●

f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard

drive image. The image includes the Windows operating system and software programs installed at the
factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you

previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see

Using Windows 7 operating

system media on page 92.

Using the Windows recovery tools

Using the Windows recovery tools, you can:

●

Recover individual files

●

Restore the computer to a previous system restore point

●

Recover information using recovery tools

NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics

in Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You

may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.

To recover information you previously backed up:

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to recover your system settings, your computer (select models only),

or your files.

To recover your information using Startup Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have

created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.

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1. If possible, back up all personal files.

2. If possible, check for the presence of the Windows partition.

To check for the Windows partition, select Start > Computer.

NOTE: If the Windows partition is not listed, you must recover your operating system and programs

using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see

Using Windows 7 operating system media on page 92.

3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating

system loads.

4. Select Startup Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, select Start > Help

and Support.

Using f11 recovery tools (select models only)

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you

have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click

Manage, and then click Disk Management.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and

programs using the Windows 7 operating system media and the Driver Recovery media. For additional
information, see

Using Windows 7 operating system media on page 92.

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC

key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

Performing a system recovery 91

Using Windows 7 operating system media

If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.

To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to

http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the

Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats

the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 7 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before

the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

5. Click Next.

6. Select Repair your computer.

7. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

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