HP EliteBook 840 User Manual

User Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a trademark of
Intel Corporation in the U.S. and other
countries. AMD is a trademark of Advanced
Micro Devices, Inc. SD Logo is a trademark of its
proprietor. Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVIDIA is a trademark
and/or registered trademark of NVIDIA
Corporation in the U.S. and other countries. SD
Logo is a trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: August 2015

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
Go to http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then
follow the on-screen instructions.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Document Part Number: 830996-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Welcome ....................................................................................................................................................... 1

Finding information ............................................................................................................................................... 2

2 Getting to know your computer ...................................................................................................................... 3

Right ....................................................................................................................................................................... 3

Left ......................................................................................................................................................................... 5

Display .................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Buttons, speakers, and ngerprint reader (select models only) ...................................................... 10

Keys ................................................................................................................................................... 11

Bottom ................................................................................................................................................................. 13

Front ..................................................................................................................................................................... 14

3 Connecting to a network .............................................................................................................................. 15

Connecting to a wireless network ....................................................................................................................... 15

Using the wireless controls ............................................................................................................... 15

Turning wireless devices on or o .................................................................................. 15

Using HP Connection Manager (select models only) ...................................................... 16

Using the wireless button ............................................................................................... 16

Using operating system controls .................................................................................... 16

Using a WLAN ..................................................................................................................................... 16

Using an Internet service provider ................................................................................. 17

Setting up a WLAN .......................................................................................................... 17

Conguring a wireless router .......................................................................................... 17

Protecting your WLAN ..................................................................................................... 18

Connecting to a WLAN ..................................................................................................... 18

Using HP Mobile Broadband (select models only) ............................................................................ 18

Inserting and removing a SIM card ................................................................................. 19

Using HP Mobile Connect (select models only) ................................................................................. 20

Using GPS (select models only) ......................................................................................................... 20

Using Bluetooth wireless devices ...................................................................................................... 20

Connecting to a wired network ............................................................................................................................ 21

Connecting to a local area network (LAN) ......................................................................................... 21

v

4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 22

Using pointing devices ......................................................................................................................................... 22

Setting pointing device preferences ................................................................................................. 22

Using the pointing stick ..................................................................................................................... 22

Using the TouchPad and gestures ..................................................................................................... 22

Turning the TouchPad o and on .................................................................................... 23

Tapping ............................................................................................................................ 23

Scrolling .......................................................................................................................... 24

2-nger pinch zoom ........................................................................................................ 24

2-nger click ................................................................................................................... 24

Rotating (select models only) ......................................................................................... 25

Flicking (select models only) .......................................................................................... 26

Using the keyboard .............................................................................................................................................. 26

Identifying the hot keys .................................................................................................................... 26

Using keypads ................................................................................................................................... 27

Using the embedded numeric keypad (select models only) .......................................... 28

Turning the embedded numeric keypad on and o ..................................... 29

Switching key functions on the embedded numeric keypad ....................... 29

Using the integrated numeric keypad (select models only) ........................................... 29

Using an optional external numeric keypad ................................................................... 29

5 Multimedia .................................................................................................................................................. 31

Using the media activity controls ........................................................................................................................ 31

Audio .................................................................................................................................................................... 31

Connecting speakers ......................................................................................................................... 31

Adjusting the volume ........................................................................................................................ 31

Connecting headphones .................................................................................................................... 32

Connecting a microphone ................................................................................................................. 32

Connecting headphones and microphones ...................................................................................... 32

Checking audio functions on the computer ...................................................................................... 32

Webcam (select models only) .............................................................................................................................. 33

Touch to share (select models only) .................................................................................................................... 33

Start sharing ...................................................................................................................................... 33

Video .................................................................................................................................................................... 34

VGA .................................................................................................................................................... 35

DisplayPort ........................................................................................................................................ 35

Intel Wireless Display (select models only) ...................................................................................... 36

Discovering and connecting wired displays using MultiStream Transport ...................................... 36

Connect displays to computers with AMD graphics (with an optional hub) .................. 37

Connect displays to computers with Intel graphics (with an optional hub) ................... 37

Connect displays to computers with Intel graphics (with a built-in hub) ...................... 37

vi

Discovering and connecting to Miracast-compatible wireless displays (select AMD models

only) ................................................................................................................................................... 38

Discovering and connecting to Miracast-compatible wireless displays (select Intel models

only) ................................................................................................................................................... 38

6 Power management ..................................................................................................................................... 39

Shutting down the computer ............................................................................................................................... 39

Setting power options ......................................................................................................................................... 39

Using power-saving states ................................................................................................................ 39

Initiating and exiting Sleep ............................................................................................. 40

Initiating and exiting Hibernation ................................................................................... 40

Using the power meter and power settings ................................................................... 40

Setting password protection on wakeup ........................................................................ 41

Using battery power .......................................................................................................................... 41

Factory-sealed battery ................................................................................................... 41

Finding additional battery information .......................................................................... 41

Using Battery Check ........................................................................................................ 42

Displaying the remaining battery charge ....................................................................... 42

Maximizing battery discharge time ................................................................................ 42

Managing low battery levels ........................................................................................... 42

Identifying low battery levels ...................................................................... 42

Resolving a low battery level ....................................................................... 43

Conserving battery power .............................................................................................. 43

Using external AC power ................................................................................................................... 43

Testing an AC adapter ..................................................................................................... 44

Refreshing your software content with Intel Smart Connect Technology (select models only) ..... 44

Switchable graphics/dual graphics (select models only) ................................................................. 44

Using switchable graphics (select models only) ............................................................ 45

Using dual graphics (select models only) ....................................................................... 45

7 External cards and devices ........................................................................................................................... 46

Using memory card readers (select models only) ............................................................................................... 46

Inserting a memory card ................................................................................................................... 46

Removing a memory card ................................................................................................................. 46

Using smart cards ................................................................................................................................................ 47

Inserting a smart card ....................................................................................................................... 48

Removing a smart card ..................................................................................................................... 48

Using a USB device ............................................................................................................................................... 48

Connecting a USB device ................................................................................................................... 49

Removing a USB device ..................................................................................................................... 49

Using optional external devices .......................................................................................................................... 49

vii

Using optional external drives .......................................................................................................... 50

8 Drives ......................................................................................................................................................... 51

Handling drives .................................................................................................................................................... 51

Using hard drives ................................................................................................................................................. 51

Intel Smart Response Technology (select models only) .................................................................. 51

Improving hard drive performance ................................................................................................... 52

Using Disk Defragmenter ................................................................................................ 52

Using Disk Cleanup .......................................................................................................... 52

Using HP 3D DriveGuard (select models only) .................................................................................. 52

Identifying HP 3D DriveGuard status .............................................................................. 53

Using RAID (select models only) .......................................................................................................................... 53

9 Security ...................................................................................................................................................... 54

Protecting the computer ..................................................................................................................................... 54

Using passwords .................................................................................................................................................. 54

Setting passwords in Windows ......................................................................................................... 55

Setting passwords in Computer Setup ............................................................................................. 56

Managing a BIOS administrator password ........................................................................................ 56

Entering a BIOS administrator password ....................................................................... 57

Managing a Computer Setup DriveLock password ........................................................................... 57

Setting a DriveLock password ........................................................................................ 58

Entering a DriveLock password ...................................................................................... 59

Changing a DriveLock password ..................................................................................... 59

Removing DriveLock protection ..................................................................................... 59

Using Computer Setup Automatic DriveLock .................................................................................... 60

Entering an Automatic DriveLock password .................................................................. 60

Removing Automatic DriveLock protection .................................................................... 60

Using antivirus software ...................................................................................................................................... 61

Using rewall software ........................................................................................................................................ 61

Installing critical security updates ...................................................................................................................... 61

Using HP Client Security (select models only) .................................................................................................... 62

Using HP Touchpoint Manager (select models only) ........................................................................................... 62

Installing an optional security cable ................................................................................................................... 62

Using the ngerprint reader (select models only) .............................................................................................. 63

Locating the ngerprint reader ......................................................................................................... 63

10 Maintenance .............................................................................................................................................. 64

Cleaning your computer ...................................................................................................................................... 64

Cleaning procedures .......................................................................................................................... 64

viii

Cleaning the display (All-in-Ones or Notebooks) ........................................................... 64

Cleaning the sides or cover ............................................................................................. 64

Cleaning the TouchPad, keyboard, or mouse ................................................................. 65

Updating programs and drivers .......................................................................................................................... 65

Using SoftPaq Download Manager ...................................................................................................................... 65

11 Backup and recovery .................................................................................................................................. 66

Creating recovery media and backups ................................................................................................................ 66

Guidelines .......................................................................................................................................... 66

Creating recovery media with HP Recovery Disc Creator ................................................................. 66

Creating recovery media ................................................................................................. 67

Backing up your information ............................................................................................................. 67

Performing a system recovery ............................................................................................................................ 68

Using the Windows recovery tools .................................................................................................... 68

Using f11 recovery tools (select models only) ................................................................................. 69

Using Windows 7 operating system media ....................................................................................... 69

12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 71

Using Computer Setup ......................................................................................................................................... 71

Starting Computer Setup .................................................................................................................. 71

Navigating and selecting in Computer Setup ................................................................................... 71

Restoring factory settings in Computer Setup ................................................................................. 72

Updating the BIOS ............................................................................................................................. 73

Determining the BIOS version ......................................................................................... 73

Downloading a BIOS update ........................................................................................... 73

Changing the boot order using the f9 prompt .................................................................................. 74

TPM BIOS settings (select products only) ........................................................................................................... 74

Using HP Sure Start (select products only) ......................................................................................................... 75

13 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 76

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 76

14 Support .................................................................................................................................................... 78

Contacting support .............................................................................................................................................. 78

Labels ................................................................................................................................................................... 79

15 Specications ............................................................................................................................................ 80

Input power .......................................................................................................................................................... 80

Operating environment ....................................................................................................................................... 80

ix

16 Accessibility .............................................................................................................................................. 81

Supported assistive technologies ....................................................................................................................... 81

Contacting support .............................................................................................................................................. 81

Appendix A Traveling with or shipping your computer ....................................................................................... 82

Appendix B Troubleshooting ........................................................................................................................... 83

Troubleshooting resources .................................................................................................................................. 83

Resolving issues .................................................................................................................................................. 83

The computer is unable to start up ................................................................................................... 83

The computer screen is blank ........................................................................................................... 83

Software is functioning abnormally ................................................................................................. 84

The computer is on but not responding ............................................................................................ 84

The computer is unusually warm ...................................................................................................... 84

An external device is not working ..................................................................................................... 84

The wireless network connection is not working ............................................................................. 84

A movie is not visible on an external display .................................................................................... 85

Appendix C Electrostatic discharge .................................................................................................................. 86

Index ............................................................................................................................................................. 87

x

1 Welcome

After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:

●

Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 15.

●

Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 61.

●

Get to know your computer—Learn about your computer features. See Getting to know your computer

on page 3 and Navigating using the keyboard, touch gestures and pointing devices on page 22 for

additional information.

●

Find installed software—Access a list of the software preinstalled on the computer:

Select Start > All Programs. For details about using the software included with the computer, see the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.

●

Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery

on page 66.

1

Finding information

You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.

Resources For information about

Setup Instructions poster

Help and Support

To access Help and Support, select Start > All Programs >
HP Help and Support.

To access the latest user guide, go to http://www.hp.com/

support, and select your country. Select Drivers &

Downloads, and then follow the on-screen instructions.

Worldwide support

To get support in your language, go to

http://www.hp.com/support, and select your country.

HP website

To access the latest user guide, go to http://www.hp.com/

support, and select your country. Select Drivers &

Downloads, and then follow the on-screen instructions.

Safety & Comfort Guide

To access the user guide, select Start > All Programs > HP
Help and Support > HP Documentation.

– or –

Go to http://www.hp.com/ergo.

●

How to set up the computer

●

Help to identify computer components

●

Operating system information

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Support information

●

Ordering parts and nding additional help

●

Accessories available for the device

●

Proper workstation setup, posture, health, and work habits

●

Electrical and mechanical safety information

Regulatory, Safety, and Environmental Notices

To access the user guide, select Start > All Programs > HP
Help and Support > HP Documentation.

Limited Warranty*

To access the Limited Warranty, select Start > All

Programs > HP Help and Support > HP Documentation >
View Warranty Information.

– or –

Go to http://www.hp.com/go/orderdocuments.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Oice, Singapore 911507. Include your product name, and your
name, phone number, and postal address.

●

Regulatory and safety information

●

Battery disposal information

Warranty information

2 Chapter 1 Welcome

2 Getting to know your computer

Right

Component Description

(1) USB Type-C (charging) port Connects any USB device with a Type-C connector.

NOTE: USB Type-C ports charge products such as cell phones,

laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.

NOTE: Adapters (purchased separately) may be required.

(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(3) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

(4) Audio-out (headphone)/Audio-in (microphone)

jack

(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select

Start > All Programs > HP Help and Support > HP
Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

external drive, printer, scanner or USB hub.

NOTE: For details about dierent types of USB ports, see

Using a USB device on page 48.

Right 3

Component Description

(6) RJ-45 (network) jack Connects a network cable.

(7) Docking connector Connects an optional docking device.

(8) SIM slot Supports a wireless subscriber identity module (SIM) card.

(9) Power connector Connects an AC adapter.

4 Chapter 2 Getting to know your computer

Left

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(3) External monitor port Connects an external VGA monitor or projector.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

NOTE: For details about dierent types of USB ports, see

Using a USB device on page 48.

(5) Smart card reader Supports optional smart cards.

Left 5

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

(2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

For information on using the webcam, select Start > All Programs >
Communication and Chat > HP WebCam.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental

Notices that applies to your country or region. To access the user guides, select Start > All Programs > HP Help and Support > HP
Documentation.

6 Chapter 2 Getting to know your computer

Top

TouchPad

Component Description

(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button (select models only) Functions like the left button on an external mouse.

(3) TouchPad on/o button Turns the TouchPad on and o.

(4) TouchPad zone Moves the pointer and selects or activates items on the screen.

NOTE: The TouchPad also supports edge-swipe gestures. For

more information, see Edge swipes (select models only) on
page 34.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button (select models only) Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

Top 7

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lock light On: Num lock is on.

(4) Wireless light On: An integrated wireless device, such as a wireless local area

(5) Mute light

(6) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(7) TouchPad light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

8 Chapter 2 Getting to know your computer

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lock light On: Num lock is on.

(4) Wireless light On: An integrated wireless device, such as a wireless local area

(5) Mute light

(6) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(7) TouchPad light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: microphone sound is o.

●

O: microphone sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

●

On: The TouchPad is o.

●

O: The TouchPad is on.

Top 9

Buttons, speakers, and ngerprint reader (select models only)

Component Description

(1) Power button

(2) Speakers (2) Produce sound.

(3) Wireless button Turns the wireless feature on or o but does not establish a

(4) Volume mute button Mutes and restores speaker sound.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows® shutdown
procedures are ineective, press and hold the power button for at
least 15 seconds to turn o the computer.

To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.

wireless connection.

(5) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password

10 Chapter 2 Getting to know your computer

logon.

Keys

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, the esc key, or
the b key.

(3) Windows button Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external

numeric keypad.

Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.

(6) Windows applications key Displays a shortcut menu for items beneath the cursor.

(7) num lk key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

Top 11

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, the esc key, or
the b key.

(3) Windows button Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) num lk key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

numeric keypad.

12 Chapter 2 Getting to know your computer

Bottom

Component Description

(1) Docking connectors (2) Connect an optional docking device.

(2) Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

Bottom 13

Front

Component Description

(1) Wireless light On: An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth® device, is
on.

NOTE: On some models, the wireless light is amber when

all wireless devices are o.

(2) Power light

(3) Battery light When AC power is connected:

(4) Drive light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the
display and other unneeded components.

●

O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.

●

O: The battery is not charging.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the
hard drive.

NOTE: For more information about HP 3D DriveGuard,

see Using HP 3D DriveGuard (select models only)

on page 52.

14 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with
one or more of the following wireless devices:

●

Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oices, your home, and
public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your computer communicates with a wireless router or a wireless access point.

●

HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across
entire states, regions, or even countries.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in Help and
Support. To access Help and Support, select Start > Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using these features:

●

Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button)

●

Operating system controls

Turning wireless devices on or o

You can use the wireless button or HP Connection Manager (select models only) to turn on and turn o
wireless devices.

NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The

term wireless button is used throughout this guide to refer to all types of wireless controls.

To turn o wireless devices using HP Connection Manager:

▲

Right-click the HP Connection Manager icon in the notication area, at the far right of the taskbar, and
then click the power button next to the desired device.

-or-

Select Start > All Programs > Productivity and Tools > HP Connection Manager, and then click the
power button next to the desired device.

Connecting to a wireless network 15

Using HP Connection Manager (select models only)

HP Connection Manager provides a central location for managing your wireless devices, an interface for
connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text)
messages. HP Connection Manager allows you to manage the following devices:

●

Wireless local area network (WLAN)/Wi-Fi

●

Wireless wide area network (WWAN)/HP Mobile Broadband

●

Bluetooth

HP Connection Manager provides information and notications on connection status, power status, SIM card
details, and SMS messages. Status information and notications are provided in the notication area, at the
far right of the taskbar.

To open HP Connection Manager:

▲

Click the HP Connection Manager icon in the taskbar.

-or-

Select Start > All Programs > Productivity and Tools > HP Connection Manager.

For more information, see the HP Connection Manager software Help.

Using the wireless button

The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is
on (white) when you turn on the computer.

The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is o, all wireless
devices are o.

NOTE: On some models, the wireless light is amber when all wireless devices are o.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn o
the wireless devices simultaneously.

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage
wireless networks, and diagnose and repair network problems.

To use operating system controls:

▲

Select Start > Control Panel > Network and Internet > Network and Sharing Center.

For more information, access Help and Support by selecting Start > Help and Support.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms wireless router and wireless access point are often used interchangeably.

16 Chapter 3 Connecting to a network

●

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network functions.

●

A home or small oice WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and les without requiring additional pieces of
hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless computer to the modem, and test the Internet
service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information

and store it in a safe place.

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

●

A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider

●

A wireless router (2) (purchased separately)

●

A wireless computer (3)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem

you have.

The illustration below shows an example of a wireless network installation that is connected to the Internet.

As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.

Conguring a wireless router

For help in conguring a wireless router, see the information provided by your router manufacturer or your
ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by using the

network cable provided with the router. When the computer successfully connects to the Internet, disconnect
the cable, and access the Internet through your wireless network.

Connecting to a wireless network 17

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide
any security. If you are concerned about the security of your computer in a hotspot, limit your network
activities to email that is not condential and basic Internet surng.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.
Take the following precautions to protect your WLAN:

●

Use a rewall.

A rewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.

●

Use wireless encryption.

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access Help and Support by selecting Start > Help and Support.

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is o,

press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are o.

2. Click the network status icon in the notication area, at the far right of the taskbar.

3. Select a WLAN to connect to.

4. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then click OK to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing Center.

and then click Set up a new connection or network. A list of options is displayed, allowing you to
manually search for and connect to a network or to create a new network connection.

5. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notication area, at
the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using HP Mobile Broadband (select models only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.

NOTE: If your computer includes HP Mobile Connect, these instructions do not apply. See Using HP Mobile

Connect (select models only) on page 20.

18 Chapter 3 Connecting to a network

You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. The
serial number is printed on a label inside the battery bay, under the removable service door, or on the back of
the display.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identication number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.

Before you can use the mobile broadband capability of your computer, you must complete the following
steps:

1. Activate mobile broadband data service. To do this, use a compatible activated SIM card from your

service provider.

2. With the computer o, insert the activated SIM card into the SIM slot of the computer. See Inserting and

removing a SIM card on page 19.

3. Turn on your computer and wait for Windows to load completely.

4. Set up a mobile broadband connection using the HP Connection Manager software or the built-in

Windows connection management software.

To learn more about the benets of your HP Mobile Broadband computer, see the HP website at

http://www.hp.com/go/mobilebroadband.

Inserting and removing a SIM card

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.

To insert a SIM card, follow these steps:

1. Shut down the computer.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

Connecting to a wireless network 19

5. Insert the SIM card into the SIM slot, and gently push the SIM card into the slot until it is rmly seated.

NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.

6. Reconnect external power.

7. Reconnect external devices.

8. Turn on the computer.

To remove a SIM card, press in on the SIM card, and then remove it from the slot.

Using HP Mobile Connect (select models only)

HP Mobile Connect is a prepaid, mobile broadband service that provides a cost-eective, secure, simple, and
exible mobile broadband connection for your computer. To use HP Mobile Connect, your computer must have

a SIM and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is
available, go to http://www.hp.com/go/mobileconnect.

Using GPS (select models only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.

For more information, see the HP GPS and Location software Help.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook, PDA)

●

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

20 Chapter 3 Connecting to a network

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about conguring and using Bluetooth devices, see the Bluetooth
software Help.

Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection
uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold
separately.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem

cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oice.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting to a wired network 21

4 Navigating using the keyboard, touch

gestures and pointing devices

Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and
mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

Select computer models have special action key or hot key functions on the keyboard to perform routine
tasks.

Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse

(purchased separately) by connecting it to one of the USB ports on the computer.

Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button conguration,
click speed, and pointer options. You can also view demonstrations of TouchPad gestures.

To access Mouse Properties:

●

Select Start > Devices and Printers. Then right-click the device representing your computer, and select
Mouse settings.

Using the pointing stick

Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right
pointing stick buttons as you would the left and right buttons on an external mouse.

Using the TouchPad and gestures

The TouchPad allows you to navigate the computer screen and control the pointer by using simple nger
movements.

TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an

external mouse.

NOTE: TouchPad gestures are not supported in all apps.

22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Turning the TouchPad o and on

To turn the TouchPad o and on, quickly double-tap the TouchPad on/o button.

Tapping

To make an on-screen selection, use the Tap function on the TouchPad.

●

Tap one nger on the TouchPad zone to make a selection. Double-tap an item to open it.

Using pointing devices 23

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

●

Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

2-nger pinch zoom

2-nger pinch zoom allows you to zoom out or in on images or text.

●

Zoom in by placing two ngers together on the TouchPad zone and then moving your ngers apart.

●

Zoom out by placing two ngers apart on the TouchPad zone and then moving your ngers together.

2-nger click

2-nger click allows you to make menu selections for an object on the screen.

NOTE: Using 2-nger click is the same action as using right-click with the mouse.

24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

●

Place two ngers on the TouchPad zone and press to open the options menu for the selected object.

Rotating (select models only)

Rotating allows you to turn items such as photos.

●

Anchor the forenger of your left hand in the TouchPad zone. Using your right hand, slide your
forenger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forenger from 3 o’clock to 12 o’clock.

Using pointing devices 25

Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.

●

Place three ngers on the TouchPad zone and ick your ngers in a light, quick motion up, down, left or
right.

Using the keyboard

The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using
touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic functions.

NOTE: Depending on the country or region, your keyboard may have dierent keys and keyboard functions

than those discussed in this section.

Identifying the hot keys

A hot key is a combination of the fn key (2) and either the esc key (1) or one of the function keys (4).

26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

To use a hot key:

▲

Briey press the fn key, and then briey press the second key of the hot key combination.

Hot key combination Description

fn+esc Displays system information.

fn+f1 Initiates Sleep, which saves your information in system memory. The display and other system components

turn o and power is conserved.

To exit Sleep, briey press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

fn+f3 Turns the keyboard backlight on and o.

NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn o the keyboard

backlight.

fn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is

connected to the computer, fn+f4 alternates the screen image from computer display to monitor display to
simultaneous display on both the computer and the monitor.

Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on
the computer.

fn+f5 Decreases the screen brightness level.

Break fn+R Pauses or breaks an operation.

Scroll
Lock

Sys Rq fn+S Sends a programming query.

Using keypads

The computer includes an embedded numeric keypad or an integrated numeric keypad, and it also supports
an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.

fn+f6 Increases the screen brightness level.

fn+f8 Decreases speaker volume.

fn+f9 Increases speaker volume.

fn+f10 Mutes the microphone.

fn+C Locks cell.

Using the keyboard 27

Using the embedded numeric keypad (select models only)

Component Description

(2) fn key Turns the embedded numeric keypad on and o when pressed in

combination with the num lk key.

NOTE: The embedded numeric keypad will not function while an

external keyboard or numeric keypad is connected to the computer.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric

keypad.

Each key on the keypad performs the function indicated by the icon in
the upper-right corner of the key.

(7) num lk key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

NOTE: The keypad function that is active when the computer is

turned o is reinstated when the computer is turned back on.

28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Turning the embedded numeric keypad on and o

Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn o the keypad.

NOTE: The embedded numeric keypad is turned o while an external keyboard or numeric keypad is

connected to the computer.

Switching key functions on the embedded numeric keypad

You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard
keyboard functions and their keypad functions:

●

To use the navigational function of a keypad key while the keypad is o, press and hold the fn key while
pressing the keypad key.

●

To use the standard function of a keypad key while the keypad is on:

◦

Press and hold the fn key to type in lowercase.

◦

Press and hold fn+shift to type in uppercase.

Using the integrated numeric keypad (select models only)

The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad or an optional external keyboard that includes a numeric keypad. For more details about the
integrated numeric keypad, see Keys on page 11.

Component Description

(1) num lk key Alternates between the navigational and numeric functions on the

(2) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric

Using an optional external numeric keypad

Keys on most external numeric keypads function dierently according to whether num lock is on or o. (Num
lock is turned o at the factory.)For example:

integrated numeric keypad.

NOTE: The keypad function that is active when the computer is

turned o is reinstated when the computer is turned back on.

keypad.

Using the keyboard 29

●

When num lock is on, most keypad keys type numbers.

●

When num lock is o, most keypad keys function like the arrow, page up, or page down keys.

When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When
num lock on an external keypad is turned o, the num lock light on the computer is turned o.

To turn num lock on or o on an external keypad as you work:

▲

Press the num lk key on the external keypad, not on the computer.

30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

5 Multimedia

Your computer may include the following:

●

Integrated speaker(s)

●

Integrated microphone(s)

●

Integrated webcam

●

Preinstalled multimedia software

●

Multimedia buttons or keys

Using the media activity controls

Depending on your computer model, you may have the following media activity controls that allow you to
play, pause, fast forward, or rewind a media le:

●

Media buttons

●

Media hot keys (specic keys pressed in combination with the fn key)

●

Media keys

Audio

On your HP computer, you can play music CDs, download and listen to music, stream audio content from the
web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening
enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
(headphone)/audio-in (microphone) combo jack) on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.

Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:

●

Volume buttons

●

Volume hot keys (specic keys pressed in combination with the fn key)

●

Volume keys

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,

or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To
access the user guides, select Start > All Programs > HP Help and Support > HP Documentation.

NOTE: Volume can also be controlled through the operating system and some programs.

Using the media activity controls 31

NOTE: See Getting to know your computer on page 3 for information on what type of volume controls your

computer has.

Connecting headphones

You can connect wired headphones to the audio-in (headphone)/audio-out (microphone) combo jack on your
computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.

Connecting a microphone

To record audio, connect a microphone to the audio-in (headphone)/audio-out (microphone) combo jack on
the computer. For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.

Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) combo
jack on your computer. Many headsets with integrated microphones are commercially available.

To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, select Start > All Programs > HP Help and Support > HP Documentation.

Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a setting

free of background noise.

To check the audio functions on your computer, follow these steps:

1. Select Start > Control Panel > Hardware and Sound > Sound.

2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event,

such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. Select Start > All Programs > Accessories > Sound Recorder.

2. Click Start Recording and speak into the microphone.

3. Save the le to your desktop.

4. Open a multimedia program and play back the sound.

To conrm or change the audio settings on your computer:

▲

Select Start > Control Panel > Audio.

32 Chapter 5 Multimedia

Webcam (select models only)

Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to
take a photo or record a video. You can preview and save the photo or video recording.

The webcam software enables you to experiment with the following features:

●

Capturing and sharing video

●

Streaming video with instant message software

●

Taking still photos

Touch to share (select models only)

Your computer has advanced Near Field Communication (NFC) hardware that allows you to wirelessly touch­to-share information between two NFC-enabled devices. With NFC technology, you can share websites,
transfer contact information, and tap-to-print on NFC supported printers.

TIP: You can download NFC apps that may provide additional NFC features.

IMPORTANT: Before you can begin sharing, be sure that NFC is enabled on your devices. You may also need

to turn o certain services, such as sBeam, in order for NFC to work on Windows 7 devices. Check your NFC
device manufacturer to be sure that it is compatible with Windows 7.

Start sharing

Touch your NFC device to your computer to start sharing between your device and your computer.

1. Open the item you want to share.

2. Touch the two NFC antennas together. You may hear a sound when the antennas have recognized each

other.

NOTE: The NFC antenna on your computer is located under the TouchPad. To nd where the other

device NFC antenna is located, refer to your device instructions.

3. You may see a message on your device asking you to initiate the transfer and a message on your

computer if you want to receive the transfer. Follow the on-screen instructions to accept the transfer.

Webcam (select models only) 33

Video

Your HP computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer without needing to connect to a
network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV. Your computer may have an high-denition multimedia interface (HDMI) port, which
allows you to connect a high-denition monitor or TV.

Your computer may have one or more of the following external video ports:

●

VGA

●

DisplayPort

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Check the device manufacturer's instructions if you have questions.

NOTE: See Getting to know your computer on page 3 for information about your computer's video ports.

34 Chapter 5 Multimedia

VGA

The external monitor port, or VGA port, is an analog display interface that connects an external VGA display
device such as an external VGA monitor or a VGA projector to the computer.

1. To connect a VGA display device, connect the device cable to the external monitor port.

2. Press fn+f4 to alternate the screen image between 4 display states:

●

PC Screen only: View the screen image on the computer only.

DisplayPort

The DisplayPort connects the computer to an optional video or audio device, such as a high-denition
television, or to any compatible digital or audio component. The DisplayPort delivers higher performance
than the VGA external monitor port and improves digital connectivity.

NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable

(purchased separately).

NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The information

displayed on the computer screen can be simultaneously displayed on the DisplayPort device.

To connect a video or audio device to the DisplayPort:

1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of

the external device, as follows. Select Start > Control Panel > Appearance and Personalization. Under
Display, select Adjust screen resolution.

Video 35

2. Connect the other end of the cable to the digital display device.

3. Press fn+f4 to alternate the computer screen image between 4 display states:

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of

the external device, as follows. Select Start > Control Panel > Appearance and Personalization. Under
Display, select Adjust screen resolution.

NOTE: To remove the device cable, press down on the connector release button to disconnect it on the

computer.

Intel Wireless Display (select models only)

Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience
wireless display, a wireless TV adapter (purchased separately) is required. DVDs that have output protection
may not play on Intel Wireless Display. (However, DVDs that do not have output protect will play.) Blu-ray
discs, which have output protection, will not play on Intel Wireless Display. For details about using the
wireless TV adapter, see the manufacturer's instructions.

NOTE: Be sure that wireless is enabled on your computer before using the wireless display.

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired displays to your computer. You can connect
in several ways, depending on the type of graphics controller installed on your computer and whether or not
your computer includes a built-in hub. Go to Device Manager to nd out what hardware is installed on your
computer.

1. Select Start > Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

36 Chapter 5 Multimedia

Connect displays to computers with AMD graphics (with an optional hub)

NOTE: With an AMD graphics controller and optional hub, you can connect up to 3 external display devices.

NOTE: With an Nvidia® graphics controller and optional hub, you can connect up to 3 external display

devices.

To set up multiple displays, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. For details on how to set up multiple displays, press fn+f4. If you don’t see one of your connected

displays, be sure that each device is connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled

display devices, or Extend, which spans your computer screen across all enabled display devices.

Connect displays to computers with Intel graphics (with an optional hub)

NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.

To set up multiple display devices, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP

cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notication

dialog box is displayed. Click the appropriate options to congure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, press fn+f4 and then follow the on-screen instructions.

Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following

congurations:

●

Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station

●

One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station

To set up multiple display devices, follow these steps:

1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the

docking station.

2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notication

dialog box is displayed. Click the appropriate options to congure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.

Video 37

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. For more information, press fn+f4 and then follow the on-screen instructions.

Discovering and connecting to Miracast-compatible wireless displays (select AMD models only)

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.

To open Miracast:

▲

Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices,
click Project, and then follow the on-screen instructions.

– or –

From the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen
instructions.

Discovering and connecting to Miracast-compatible wireless displays (select Intel models only)

Use Intel WiDi to wirelessly project individual les such as photos, music, or videos, or to duplicate your entire
computer screen to a TV or a secondary display device.

Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling. Intel WiDi Media Share enables
easy multitasking and provides tools to select and ick individual media les to your secondary display
device.

To open Intel WiDi Media Share from the Start screen, type Intel WiDi Media Share and click Enter.
When the app opens, click

computer. Follow the on-screen instructions to access media les you want to project or to project your entire
computer screen.

Press here to project to select a TV or secondary display device to pair with your

38 Chapter 5 Multimedia

6 Power management

NOTE: A computer may have a power button or a power switch. The term power button is used throughout

this guide to mean both types of power controls.

Shutting down the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns o the
display and computer.

Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port

●

When the computer will be unused and disconnected from external power for an extended period

Although you can turn o the computer with the power button, the recommended procedure is to use the
Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must rst exit Sleep or Hibernation before

shutdown is possible by briey pressing the power button.

1. Save your work and close all open programs.

2. Select Start > Shut Down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

Setting power options

Using power-saving states

Sleep is enabled at the factory.

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
memory card.

Shutting down the computer 39

NOTE: You cannot initiate any type of networking connection or perform any computer functions while the

computer is in the Sleep state.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

●

Briey press the power button.

●

Close the display.

●

Select Start, click the arrow next to the Shut down button, and then click Sleep.

To exit Sleep

●

Briey press the power button.

●

If the display is closed, open the display.

●

Press a key on the keyboard.

●

Tap or swipe the TouchPad

When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you
stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

the computer will return to the screen.

Initiating and exiting Hibernation

The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery
power or on external power, or when the battery reaches a critical battery level.

Power settings and timeouts can be changed in Windows Control Panel.

To initiate Hibernation

▲

Select Start, click the arrow next to the Shut down button, and then click Hibernate.

To exit Hibernation:

▲

Briey press the power button.

The power lights turn on and your work returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

your work will return to the screen.

Using the power meter and power settings

The power meter is located in the notication area, at the far right of the taskbar. The power meter allows
you to quickly access power settings and view the remaining battery charge.

●

To reveal the percentage of remaining battery charge and the current power plan, point over the power
meter icon.

●

To use Power Options, or to change the power plan, click the power meter icon and select an item from
the list.

Dierent power meter icons indicate whether the computer is running on battery or external power. The icon
also reveals a message if the battery has reached a low or critical battery level.

40 Chapter 6 Power management

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:

1. Select Start > Control Panel > System and Security > Power Options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account password,

click Create or change your user account password, and then follow the on-screen instructions. If you
do not need to create or change a user account password, go to step 5.

5. Click Save changes.

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life
varies, depending on power management settings, running programs, display brightness, external devices
connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is
plugged into AC power charges the battery and also protects your work in case of a power outage. If the
computer contains a charged battery and is running on external AC power, the computer automatically
switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery

life. Select computer models can switch between graphic modes to increase battery life. For more
information, see Switchable graphics/dual graphics (select models only) on page 44.

Factory-sealed battery

To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP
Support Assistant. To access battery information, select Start > All Programs > HP Help and Support > HP
Support Assistant > Battery and performance. Click the Power tab, and then click HP Battery Check. If
Battery Check indicates that your battery should be replaced, contact support.

The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.

When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.

Finding additional battery information

Help and Support provides information about the battery:

●

Information on power management and proper care and storage to maximize battery life

●

Information on battery types

To access battery information:

▲

Select Start > All Programs > HP Help and Support, and then type battery in the Search box in Help
and Support.

Setting power options 41

Using Battery Check

Help and Support provides information on the status of the battery installed in the computer.

To run Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for Battery Check to work properly.

2. Select Start > All Programs > HP Help and Support > HP Support Assistant > Battery and performance

> HP Battery Check.

Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.

Displaying the remaining battery charge

▲

Move the pointer over the power meter icon on the Windows desktop in the notication area, at the far
right of the taskbar.

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.

Tips for maximizing battery discharge time:

●

Lower the brightness on the display.

●

Remove the battery on the computer when it is not being used or charged, if the computer contains a
user-replaceable battery

●

Store the user-replaceable battery in a cool, dry location.

●

Select the Power saver setting in Power Options.

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some low­battery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not aect lights.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:

●

The battery light (select models only) indicates a low or critical battery level.

– or –

●

The power meter icon in the notication area shows a low or critical battery notication.

NOTE: For additional information about the power meter, see Using the power meter and power

settings on page 40.

If the computer is on or in the Sleep state, the computer remains briey in the Sleep state, and then shuts
down and loses any unsaved information.

42 Chapter 6 Power management

Resolving a low battery level

Resolving a low battery level when external power is available

▲

Connect one of the following devices:

●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the
computer.

Conserving battery power

●

Select low power-use settings through Power Options in Windows Control Panel.

●

Turn o wireless and LAN connections and exit modem applications when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external memory cards that you are not using.

●

Decrease screen brightness.

●

Before you leave your work, initiate Sleep, or shut down the computer.

Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the

computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion device.

Connect the computer to external AC power under any of the following conditions:

●

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a CD, a DVD, or a BD (select models only)

●

When running Disk Defragmenter

●

When performing a backup or recovery

When you connect the computer to external AC power, the following events occur:

●

The battery begins to charge.

●

If the computer is turned on, the power meter icon in the notication area changes appearance.

When you disconnect external AC power, the following events occur:

Setting power options 43

●

The computer switches to battery power.

●

The display brightness is automatically decreased to save battery life.

Testing an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights are o.

To test the AC adapter:

NOTE: The following instructions apply to computers with user-replaceable batteries.

1. Shut down the computer.

2. Remove the battery on the computer.

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain o, the AC adapter is not functioning and should be replaced.

Contact support for information on obtaining a replacement AC power adapter.

Refreshing your software content with Intel Smart Connect Technology (select models only)

When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer
to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email
inboxes, social network sites, and news pages and then returns the computer to the Sleep state. Smart
Connect also syncs content that you have created oine, such as emails. When the computer exits Sleep, you
have immediate access to your updated information.

▲

To enable this feature or manually adjust the settings, select Start > All Programs > Intel > Intel®
Smart Connect Technology.

To reveal the Intel Smart Connect Technology icon, hover over the icons in the notication area, at the far
right of the taskbar, and then click the icon.

Switchable graphics/dual graphics (select models only)

Select computers are equipped with either switchable graphics or dual graphics.

●

Switchable graphics—Supported by both AMD™ and Intel. If your computer has AMD dynamic switchable
graphics, it supports only switchable graphics.

●

Dual graphics—Supported only by AMD. If your computer has AMD Radeon dual graphics, it supports
only dual graphics.

NOTE: Dual graphics can be enabled only by full-screen applications that use DirectX version 10 or 11.

44 Chapter 6 Power management

NOTE: To determine whether your computer supports switchable graphics or dual graphics, see your

notebook graphics processor conguration. Intel HR Central Processing Units (CPUs) and AMD Trinity series
Accelerated Processing Units (APUs) support switchable graphics. AMD Trinity series A6, A8, and A10 APUs
support dual graphics. AMD Trinity series A4 APUs do not support dual graphics.

Both switchable graphics and dual graphics oer two modes for processing graphics:

●

Performance mode—Runs application with optimal performance.

●

Power Saving mode—Conserves battery life.

To manage your AMD graphics settings:

1. Open the Catalyst Control Center by right-clicking on the Windows desktop, and then select Congure

Switchable Graphics.

2. Click the Power tab, and then select Switchable Graphics.

Using switchable graphics (select models only)

Switchable graphics allow you to switch between Performance mode and Power Saving mode.

To manage your switchable graphics settings:

1. Right-click on the Windows desktop, and then select Congure Switchable Graphics.

2. Click the Power tab, and then select Switchable Graphics.

Switchable graphics assigns individual applications to either Performance mode or Power Saving mode, based
on power requirements. You can also manually modify the settings for an individual application by locating
the application under Recent Applications drop-down menu, or by clicking Browse, located below Other

Applications. You can switch between Performance mode and Power Saving mode.

NOTE: For more information, see the switchable graphics software Help.

Using dual graphics (select models only)

If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can
enable AMD Radeon Dual Graphics to increase application power and performance for full-screen applications
that use DirectX version 10 or 11.

NOTE: Dual graphics systems only support automatic selection based on power requirements (Dynamic

scheme), and automatically assign Performance mode or Power Saving mode for individual applications.
However, you can manually modify the settings for a particular application.

To enable or disable AMD Radeon Dual Graphics, select or deselect the check box in the AMD Radeon Dual
Graphics section, which is located in the Performance tab in the Catalyst Control Center.

NOTE: For more information, see the AMD software Help.

Setting power options 45

7 External cards and devices

Using memory card readers (select models only)

Optional memory cards provide secure data storage and convenient data sharing. These cards are often used
with digital media–equipped cameras and PDAs as well as with other computers.

To determine the memory card formats that are supported on your computer, see Getting to know your

computer on page 3.

Inserting a memory card

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a

memory card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is rmly seated.

You will hear a sound when the device has been detected, and a menu of options may be displayed.

Removing a memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to

safely remove the memory card.

1. Save your information and close all programs associated with the memory card.

2. Click the remove hardware icon on the Windows desktop in the notication area, at the far right of the

taskbar. Then follow the on-screen instructions.

46 Chapter 7 External cards and devices

3. Press in on the card (1), and then remove it from the slot (2).

NOTE: If the card does not eject, pull the card out of the slot.

Using smart cards

NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.

A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input and output,
and they include security features to protect against tampering. Industry-standard smart cards are used with
the smart card reader (select models only).

A PIN is needed to gain access to the contents of the microchip. For more information about smart card
security features, access Help and Support by selecting Start > Help and Support.

Using smart cards 47

Inserting a smart card

1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.

2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.

Removing a smart card

▲

Grasp the edge of the smart card, and then pull it out of the smart card reader.

Using a USB device

Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,
such as a USB keyboard, mouse, drive, printer, scanner, or hub.

Some USB devices may require additional support software, which is usually included with the device. For
more information about device-specic software, see the manufacturer's instructions. These instructions
may be provided with the software, on disc, or on the manufacturer’s website.

The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also
have a USB charging port that provides power to an external device. An optional docking device or USB hub
provides additional USB ports that can be used with the computer.

48 Chapter 7 External cards and devices

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.

▲

Connect the USB cable for the device to the USB port.

NOTE: The following illustration may look slightly dierent than your computer.

You will hear a sound when the device has been detected.

NOTE: The rst time you connect a USB device, a message in the notication area lets you know that the

device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB

device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure

to safely remove the USB device.

1. To remove a USB device, save your information and close all programs associated with the device.

2. Click the remove hardware icon on the Windows desktop in the notication area, at the far right of the

taskbar, and then follow the on-screen instructions.

3. Remove the device.

Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to use,

see the manufacturer's instructions.

To connect an external device to the computer:

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that

the device is turned o and the AC power cord is unplugged.

Using optional external devices 49

1. Connect the device to the computer.

2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.

3. Turn on the device.

To disconnect an unpowered external device, turn o the device, and then disconnect it from the computer. To
disconnect a powered external device, turn o the device, disconnect it from the computer, and then unplug
the AC power cord.

Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive can be
added by connecting the drive to a USB port to the computer.

NOTE: HP external USB optical drives should be connected to the powered USB port to the computer.

USB drives include the following types:

●

1.44-megabyte diskette drive

●

Hard drive module

●

External optical drive (CD, DVD, and Blu-ray)

●

MultiBay device

50 Chapter 7 External cards and devices

8 Drives

Handling drives

CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following

cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature
or humidity extremes.

Observe these precautions when handling drives:

●

Before removing or installing a drive, shut down the computer. If you are unsure whether the computer
is o, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down.

●

Before handling a drive, discharge static electricity by touching a grounded surface.

●

Do not touch the connector pins on a removable drive or on the computer.

●

Do not use excessive force when inserting a drive into a drive bay.

●

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”

●

Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include airport walk­through devices and security wands. Airport conveyer belts and similar security devices that check
carry-on baggage use X-rays instead of magnetism and do not damage drives.

●

Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.

●

Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write
process is sensitive to vibration.

●

Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external hard drive.

Using hard drives

CAUTION: To prevent information loss or an unresponsive system:

Save your work and shut down the computer before adding or replacing a memory module or hard drive.

If you are not sure whether the computer is o, turn the computer on by pressing the power button. Then
shut down the computer through the operating system.

Intel Smart Response Technology (select models only)

Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature that
signicantly enhances computer system performance. SRT allows computers with an SSD mSATA module to
be used as cache memory between the system memory and hard disk drive. This provides the advantage of
having a hard disk drive (or a RAID volume) for maximum storage capacity while simultaneously delivering
SSD enhanced system performance experience.

If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable SRT, set the
RAID volume, and then enable SRT. To temporarily disable SRT:

Handling drives 51

1. Select Start > All Programs > Intel > Intel Rapid Storage Technology.

2. Click the Acceleration link, and then click the Disable Acceleration link.

3. Wait for the Acceleration Mode to complete.

4. Click the Reset to Available link.

IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change and then re-

enable SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID
volumes.

NOTE: HP does not support SRT with self-encrypting drives (SEDs).

Improving hard drive performance

Using Disk Defragmenter

As you use your computer over time, the les on the hard drive become fragmented. A fragmented drive
means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to
locate les, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the
fragmented les and folders on the hard drive so that the system can run more eiciently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard
drive and the number of fragmented les, Disk Defragmenter may take more than an hour to complete.

HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run
on a monthly schedule, but you can defragment your computer manually at any time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.

3. Click Defragment disk.

NOTE: Windows includes the User Account Control feature to improve the security of your computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary les that you can safely delete to free up disk space and
help the computer to run more eiciently.

To run Disk Cleanup:

1. Click Start > All Programs > Accessories > System Tools > Disk Cleanup.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select models only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:

52 Chapter 8 Drives

●

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.

NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard

protection.

NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D

DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by
HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the
drive in a secondary hard drive bay (select models only) is parked. To determine whether a drive is currently
protected or whether it is parked, view the icon on the Windows desktop in the notication area, at the far
right of the taskbar, or in the Mobility Center.

Using RAID (select models only)

Redundant Arrays of Independent Disks (RAID) technology allows a computer to use two or more hard disks at
the same time. RAID treats multiple drives as one contiguous drive, either through hardware or software
settings. If multiple disks are set up to work together in this fashion, they are referred to as a RAID array. For
more information, see the HP website. To access the latest user guide, go to http://www.hp.com/support, and
select your country. Select Drivers & Downloads, and then follow the on-screen instructions.

Using RAID (select models only) 53

9 Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows Computer Setup
utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete condential les, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service

available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.absolute.com/en/

landing/partners/13/hp.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart card,

contactless card, registered face scenes, registered ngerprints,
Bluetooth, or PIN.

Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in

Unauthorized startup from an optional external optical drive
(select models only), optional external hard drive (select models
only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data

Unauthorized access to Computer Setup settings and other
system identication information

Unauthorized removal of the computer Security cable slot (used with an optional security cable)

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in
Computer Setup.

Using passwords

A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer.

Computer Setup*

Boot options feature in Computer Setup*

●

HP Drive Encryption software

●

Windows Defender

BIOS administrator password in Computer Setup*

54 Chapter 9 Security

●

BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system
BIOS.

●

Automatic DriveLock passwords are enabled in Computer Setup.

●

Windows passwords are set only in the Windows operating system.

●

If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in
Computer Setup, you can use HP SpareKey to access the utility.

●

If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.

You can use the same password for a Computer Setup feature and for a Windows security feature. You can
also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

●

When creating passwords, follow requirements set by the program.

●

Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.

●

Use HP Client Security's Password Manager to store your user names and passwords for all of your
websites and applications. You can securely read them in the future if they cannot be remembered.

●

Do not store passwords in a le on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, access Help and Support by selecting

Start > Help and Support.

NOTE: Setting the Windows Administrator password does not

set the BIOS Administrator password.

Using passwords 55

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it
until those features have been disabled.

DriveLock. It is also used to remove DriveLock protection. This
password is set under DriveLock Passwords during the enable
process.

NOTE: A BIOS Administrator password must be set before you

can set a DriveLock password.

DriveLock, and is set under DriveLock Passwords during the
enable process.

NOTE: A BIOS Administrator password must be set before you

can set a DriveLock password.

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and

then press enter.

4. When prompted, type a password.

5. When prompted, type the new password again to conrm.

6. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Changing a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.

4. When prompted, type your current password.

56 Chapter 9 Security

5. When prompted, type your new password once and then again to conrm.

6. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Deleting a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the eld empty, and then press enter.

6. When prompted to type your new password again, leave the eld empty, and then press enter.

7. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator
password and another attempt with the on-screen keyboard that is displayed, you must restart the computer
and try again.

Managing a Computer Setup DriveLock password

CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password
must be entered to access the drive. The drive must be inserted into the computer or an advanced port
replicator in order for it to be accessed by the DriveLock passwords.

NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.

To apply DriveLock protection to an internal hard drive, a user password and a master password must be set
in Computer Setup. Note the following considerations about using DriveLock protection:

●

After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the user password or the master password.

●

The owner of the user password should be the day-to-day user of the protected hard drive. The owner of
the master password may be either a system administrator or the day-to-day user.

Using passwords 57

●

The user password and the master password can be identical.

●

You can delete a user password or master password only by removing DriveLock protection from the
drive. DriveLock protection can be removed from the drive only with the master password.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is

displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select BIOS Administrator, and then enter the BIOS Administrator password.

4. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then

press enter.

5. Select Set DriveLock Password (global).

6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press

enter.

7. Read the warning. To continue, select YES.

8. When prompted, type a master password, and then press enter once, and then enter the master

password again to conrm.

9. When prompted, type a user password, and then press enter once, and then enter the user password

again to conrm.

10. To conrm DriveLock protection on the drive you have selected, type DriveLock in the conrmation

eld, and then press enter.

NOTE: The DriveLock conrmation is case sensitive.

11. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

58 Chapter 9 Security

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used
to set the password), and then press enter.

After 2 incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is

displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select BIOS Administrator, and then enter the BIOS Administrator password.

4. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then

press enter.

5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.

6. Use the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Change Password.

8. When prompted, type the current master password, and then press enter.

9. When prompted, type a new master password, and then press enter once, and then enter the master

password again to conrm.

10. When prompted, type the current user password, and then press enter.

11. When prompted, type a new user password, and then press enter once, and then enter the user

password again to conrm.

12. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Removing DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is

displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select BIOS Administrator, and then enter the BIOS Administrator password.

4. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then

press enter.

5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter.

Using passwords 59

6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Disable protection.

8. Type your master password, and then press enter.

9. Clear the DriveLock password on restart check box, and then read the warning. To continue, select OK.

10. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Using Computer Setup Automatic DriveLock

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock
password is enabled, a random user password and a DriveLock master password will be created for you. When
any user passes the password credential, the same random user and DriveLock master password will be used
to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.

Entering an Automatic DriveLock password

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,

and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Select BIOS Administrator, and then enter the BIOS Administrator password.

4. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,

and then press enter.

60 Chapter 9 Security

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Use a pointing device or the arrow keys to select Disable protection.

7. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.

For more information about computer viruses, type viruses in the Search box in Help and Support.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.

There are two types of rewalls to consider:

●

Host-based rewalls—Software that protects only the computer it is installed on.

●

Network-based rewalls—Installed between your DSL or cable modem and your home or oice network
to protect all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a rewall installed. If not, rewall software
solutions are available.

NOTE: Under some circumstances a rewall can block access to Internet games, interfere with printer or le

sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the rewall, perform the task that you want to perform, and then reenable the rewall. To permanently
resolve the problem, recongure the rewall.

Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security

breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

Updates to the operating system and other software may have become available after the computer left the
factory. To be sure that all available updates are installed on the computer, observe these guidelines:

Using antivirus software 61

1. Run Windows Update as soon as possible after you set up your computer.

2. Run Windows Update monthly thereafter.

3. Obtain updates to Windows and other Microsoft programs, as they are released, from the Microsoft

website and through the updates link in Help and Support.

Using HP Client Security (select models only)

HP Client Security software is preinstalled on select computer models. This software can be accessed through
Windows Control Panel. It provides security features that help protect against unauthorized access to the
computer, networks, and critical data. For more information, see the HP Client Security software Help.

Using HP Touchpoint Manager (select models only)

HP Touchpoint Manager is a cloud-based IT solution that enables businesses to eectively manage and
secure their company assets. HP Touchpoint Manager helps protect devices against malware and other
attacks, monitors device health, and enables customers to reduce time spent solving end-user device and
security issues. Customers can access the HP Touchpoint Web Portal, http://www.hptouchpointmanager.com,
to quickly download and install the software, which is highly cost eective relative to traditional in-house
solutions.

Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being

mishandled or stolen.

NOTE: The security cable slot on your computer may look slightly dierent from the illustration in this

section. See Getting to know your computer on page 3 for the location of the security cable slot on your
computer.

1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).

3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with

the key.

62 Chapter 9 Security

Using the ngerprint reader (select models only)

Integrated ngerprint readers are available on select computer models. In order to use the ngerprint reader,
you must enroll your ngerprints in HP Client Security. Refer to the HP Client Security software Help.

After you enroll your ngerprints, you can use HP Client Security's Password Manager to store and ll in your
user names and passwords in supported websites and applications.

Locating the ngerprint reader

The ngerprint reader is a small metallic sensor that is located on the right side of the palm rest.

Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations
require that you swipe your nger perpendicular to the metallic sensor. See Getting to know your computer

on page 3 for the location of the ngerprint reader on your computer.

Using the ngerprint reader (select models only) 63

10 Maintenance

Cleaning your computer

Use the following products to safely clean your computer:

●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands).

●

Alcohol-free glass-cleaning uid

●

Water with mild soap solution

●

Dry microber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is turned on.

●

Turn o the computer.

●

Disconnect AC power.

●

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

64 Chapter 10 Maintenance

Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates
can resolve issues and bring new features and options to your computer. Technology is always changing, and
updating programs and drivers allows your computer to run the latest technology available. For example,
older graphics components might not work well with the most recent gaming software. Without the latest
driver, you would not be getting the most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic update notications when they become available.

Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP
business computers without requiring the SoftPaq number. Using this tool, you can easily search for
SoftPaqs, and then download and unpack them.

SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database
le containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify
one or more computer models to determine which SoftPaqs are available for download.

SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are
found, they are downloaded and applied automatically.

SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download
SoftPaqs, you must rst download and install the program. Go to http://www.hp.com/go/sdm, and follow the
instructions to download and install SoftPaq Download Manager.

To download SoftPaqs:

▲

Select Start > All Programs > HP > HP SoftPaq Download Manager.

NOTE: If prompted by User Account Control, click Yes.

Updating programs and drivers 65

11 Backup and recovery

Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7

operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specic drivers and applications. See Creating recovery media with HP Recovery Disc

Creator on page 66.

2. Use Windows Backup and Recovery tools to perform the following:

●

Back up individual les and folders

●

Back up your entire hard drive (select models only)

●

Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive

●

Create system restore points

NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details

about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of

system instability.

In case of system failure, you can use the backup les to restore the contents of your computer. See Backing

up your information on page 67.

Guidelines

●

When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.

●

Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.

Creating recovery media with HP Recovery Disc Creator

HP Recovery Disc Creator is a software program that oers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and

66 Chapter 11 Backup and recovery

applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:

●

Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.

●

Driver Recovery DVD—Installs specic drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.

Creating recovery media

NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that

media will not be available after you create a Windows DVD.

To create the Windows DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.

2. Select Windows disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process.

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.

2. Select Driver disk.

3. From the drop-down menu, select the drive for burning the recovery media.

4. Click the Create button to start the burning process.

Backing up your information

You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data les, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

You can back up your information to an optional external hard drive, a network drive, or discs.

Note the following when backing up:

●

Store personal les in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated directories.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.

●

When backing up to discs, number each disc after removing it from the drive.

NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in

Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You

may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.

Creating recovery media and backups 67

To create a backup using Windows Backup and Restore:

NOTE: The backup process may take over an hour, depending on le size and the speed of the computer.

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or

create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your les:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to x problems that might prevent
Windows from starting correctly.

●

f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard

drive image. The image includes the Windows operating system and software programs installed at the
factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you

previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system

media on page 69.

Using the Windows recovery tools

Using the Windows recovery tools, you can:

●

Recover individual les

●

Restore the computer to a previous system restore point

●

Recover information using recovery tools

NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics

in Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Windows includes the User Account Control feature to improve the security of your computer. You

may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.

To recover information you previously backed up:

1. Select Start > All Programs > Maintenance > Backup and Restore.

2. Follow the on-screen instructions to recover your system settings, your computer (select models only),

or your les.

To recover your information using Startup Repair, follow these steps:

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have

created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.

68 Chapter 11 Backup and recovery

1. If possible, back up all personal les.

2. If possible, check for the presence of the Windows partition.

To check for the Windows partition, select Start > Computer.

NOTE: If the Windows partition is not listed, you must recover your operating system and programs

using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 69.

3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating

system loads.

4. Select Startup Repair.

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, select Start > Help

and Support.

Using f11 recovery tools (select models only)

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you

have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal les.

2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click

Manage, and then click Disk Management.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs

using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 69.

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC

key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

Using Windows 7 operating system media

If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.

To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to

http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the

Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats

the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.

Performing a system recovery 69

To initiate recovery using a Windows 7 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal les.

2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before

the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

5. Click Next.

6. Select Repair your computer.

7. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.

2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.

70 Chapter 11 Backup and recovery

12 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB

legacy support is enabled.

To start Computer Setup, follow these steps:

▲

Start Computer Setup.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

NOTE: On tablets without keyboards, you can use your nger to make selections.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

Using Computer Setup 71

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 71.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

72 Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 71.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 73.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support

Assistant.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

Using Computer Setup 73

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. Select Start > Computer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.

●

Tablets without keyboards:

▲

Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.

2. Select a boot device, then press enter.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 71.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

74 Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 75

13 HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use

the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 76.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

76 Chapter 13 HP PC Hardware Diagnostics (UEFI)

Download any version of UEFI for a specic product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 77

14 Support

Contacting support

If the information provided in this user guide or Help and Support does not address your questions, you can
contact support. For support, go to http://www.hp.com/support, and select your country.

Here you can:

●

Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●

Find support telephone numbers.

●

Locate an HP service center.

78 Chapter 14 Support

Labels

The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your

computer model: aixed to the bottom of the computer, located in the battery bay, or under the service door.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Component

(1) Serial number

(2) Product number

(3) Warranty period

●

Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating

Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings of some of the countries or regions in which the devices have been approved for use.

Labels 79

15 Specications

●

Input power

●

Operating environment

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.

The computer can operate on DC power within the following specications.

Input Power Rating

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

80 Chapter 15 Specications

16 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at [phone], Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling [phone], Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 81

A Traveling with or shipping your computer

If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment
safe.

●

Prepare the computer for traveling or shipping:

◦

Back up your information to an external drive.

◦

Remove all discs and all external media cards, such as memory cards, from the computer.

◦

Turn o and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate on the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your bags.

CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

●

If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you are allowed to use your computer. In-ight computer use is at the discretion of the airline.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”

If the computer has a wireless device installed, the use of these devices may be restricted in some
environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask
for authorization to use your computer before you turn it on.

●

If you are traveling internationally, follow these suggestions:

◦

Check the computer-related customs regulations for each country or region on your itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

82 Appendix A Traveling with or shipping your computer

B Troubleshooting

Troubleshooting resources

●

Access website links and additional information about the computer through Help and Support. To
access Help and Support, select Start > Help and Support.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools

that do not require an Internet connection.

●

Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support,
go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support:

◦

Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦

Find HP support worldwide telephone numbers.

◦

Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you
determine why the computer does not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that
the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●

If the computer is plugged into an external power source other than an AC outlet, plug the computer into
an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned o the computer, one or more of these settings may be the
cause:

●

The computer may be in the Sleep state. To exit Sleep, briey press the power button. Sleep is an
energy-saving feature that turns o the display. Sleep can be initiated by the system while the computer
is on but is not in use, or when the computer has reached a low battery level. To change these and other
power settings, right-click the Battery icon on the Windows desktop in the notication area, at the far
right of the taskbar, and then click Preferences.

●

The computer may not be set to display the image on the computer screen. To transfer the image to the
computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is
connected to the computer, the image can be displayed on the computer screen or the external display,

Troubleshooting resources 83

or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the
computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer. Click Start, click the arrow next
to Shut down, and then select Restart. If you cannot restart the computer using this procedure, see the next
section, The computer is on but not responding on page 84.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually
warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to
keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and o during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●

Turn on the device according to the manufacturer's instructions.

●

Be sure that all device connections are secure.

●

Be sure that the device is receiving electrical power.

●

Be sure that the device, especially if it is older, is compatible with the operating system.

●

Be sure that the correct drivers are installed and updated.

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●

To enable or disable a wireless or wired network device, click the Network Connection icon on the
Windows desktop in the notication area, at the far right of the taskbar. To enable a device, click on the

84 Appendix B Troubleshooting

device name, and then click Connect. To disable the device, click on the device name, and then click
Disconnect.

●

Be sure that the wireless device is turned on.

●

Be sure that the computer wireless antennas are free from obstructions.

●

Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are
on.

●

Be sure that the wireless router or access point is properly connected to its power adapter and to the
cable or DSL modem, and that the lights are on.

●

Disconnect and then reconnect all cables, and turn the power o and then back on.

A movie is not visible on an external display

1. If both the computer display and an external display are turned on, press fn+f4 one or more times to

switch between the 2 displays.

2. Congure the monitor settings to make the external display primary:

a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen

resolution.

b. Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as the

secondary display.

Resolving issues 85

C Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:

●

If removal or installation instructions direct you to unplug the computer, unplug it after being properly
grounded and before removing a cover.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface of the
component.

●

If you remove a component, place it in an electrostatic-safe container.

If you need more information about static electricity or assistance with component removal or installation,
contact HP support.

86 Appendix C Electrostatic discharge

Index

Symbols/Numerics

2-nger click TouchPad gestures 24
2-nger pinch zoom TouchPad

gesture 24

A

AC adapter, testing 44
accessibility 81
administrator password 55
antivirus software 61
audio functions, checking 32
audio-in (microphone) jack,

identifying 3

audio-out (headphone) jack,

identifying 3

Automatic DriveLock password

entering 60
removing 60

B

Backup and Restore 68
backup tools 66
backups

creating 67
recovering 68

battery

conserving power 43
discharging 42
displaying remaining charge 42

low battery levels 42
Battery Check 42
battery information, nding 41
battery light 14
battery power 41
BIOS

determining version 73

downloading an update 73

updating 73
Bluetooth device 15, 20
Bluetooth label 79
buttons

left pointing stick 7

left TouchPad 7

media 31

power 10, 39

right pointing stick 7
right TouchPad 7
volume 31
Windows button 11, 12

C

cables

USB 49
caps lock light, identifying 8, 9
caring for your computer 64
checking audio functions 32
cleaning your computer 64
components

bottom 13

display 6

front 14

left side 5

right side 3

top 7
Computer Setup

BIOS administrator password 56

DriveLock password 57

navigating and selecting 71

restoring factory settings 72
computer, traveling 82
connecting to a WLAN 18
connector, power 4
conservation, power 43
corporate WLAN connection 18
critical battery level 39
critical updates, software 61

D

Disk Cleanup software 52
Disk Defragmenter software 52
display image, switching 27
DisplayPort, connecting 35
docking connector, identifying 4, 13
drive light 14, 53
drive media 39
DriveLock password

changing 59

description 57

entering 59

removing 59
setting 58

Driver Recovery DVD,

creating 66
using for restore 69

drives

external 50
handling 51
hard 50
optical 50

using 51
dual graphics 45
Dual-Mode DisplayPort

identifying 3

E

electrostatic discharge 86
embedded numeric keypad,

identifying 11, 28
esc key, identifying 11, 12
external AC power, using 43
external devices 49
external drive 50
external monitor port 5, 35

F

f11 recovery 69

ngerprint reader 63
ngerprint reader, identifying 10
rewall software 61

fn key, identifying 11, 12, 26
function keys, identifying 11, 12

G

GPS 20
graphics modes, switching 44

H

hard drive

external 50

HP 3D DriveGuard 52
hard drive recovery 69
headphone (audio-out) jack 3
headphones and microphones,

connecting 32

Index 87

Hibernation

exiting 40
initiating 40

high-denition devices, connecting

36, 38

hot keys

adjusting volume 27
decrease screen brightness 27
decreasing speaker sound 27
description 26
increase screen brightness 27
increasing speaker sound 27
keyboard backlight 27
microphone mute 27
Sleep 27
switching screen image 27

using 27
hot keys, media 31
HP 3D DriveGuard 52
HP Client Security 62
HP Mobile Broadband, disabled 19
HP Mobile Connect 20
HP PC Hardware Diagnostics (UEFI)

using 76
HP Recovery Disc Creator, using 66
HP Recovery partition

checking for presence 69

using for recovery 69
hubs 48

I

input power 80
integrated numeric keypad,

identifying 12, 29
Intel Wireless Display 36
internal microphones, identifying 6
Internet connection setup 17
issues, resolving 83

J

jacks

audio-in (microphone) 3
audio-out (headphone) 3
network 4
RJ-45 (network) 4

Java Card

dened 47
inserting 48
removing 48

K

keyboard backlight 27
keyboard hot keys, identifying 26
keypad

embedded numeric 11
identifying 28
integrated numeric 12

keypad, external

num lock 30

using 29
keypads, identifying 29
keys

esc 11, 12

fn 11, 12

function 11, 12

media 31

volume 31

Windows applications 11

L

labels

Bluetooth 79

Microsoft Certicate of

Authenticity 79
regulatory 79
serial number 79
wireless certication 79
WLAN 79

legacy support, USB 71
lights

battery 14
caps lock 8, 9
drive 14
microphone mute 8, 9
num lock 8, 9
power 8, 9, 14
TouchPad 8, 9
wireless 8, 9, 14

lights, drive 53
low battery level 42

M

maintenance

Disk Cleanup 52
Disk Defragmenter 52

media activity controls 31
media hot keys 31
memory card

inserting 46

removing 46

supported formats 46
memory card reader, identifying 3
microphone (audio-in) jack,

identifying 3

microphone mute key, identifying

27

microphone mute light, identifying

8, 9

Microsoft Certicate of Authenticity

label
Miracast 38
mouse, external

MultiStream Transport 36

N

network jack, identifying 4
NFC 33
num lk key, identifying 28, 29
num lock light 8, 9
num lock, external keypad 30

O

operating environment 80
optical drive 50
optional external devices, using 49

P

passwords

pointing devices, setting

preferences 22
pointing stick 7
ports

power

power button 39

79

setting preferences 22

administrator 55
BIOS administrator 56
DriveLock 57
user 55

DisplayPort 35
Dual-Mode DisplayPort 3
external monitor 5, 35
Intel Wireless Display 36
Miracast 38
USB 3.0 charging (powered) 5
USB Type-C (charging) 3
VGA 35

battery 41
conserving 43
options 39

88 Index

power button, identifying 10
power connector, identifying 4
power lights 8, 9, 14
power switch 39
power-saving states 39
product name and number,

computer 79

public WLAN connection 18

R

RAID 53
readable media 39
recovery media, creating 66
recovery media, using for restore

69
recovery partition 69
recovery tools 66
recovery tools, Windows 68
recovery, system 68
regulatory information

regulatory label 79

wireless certication labels 79
restoring the hard drive 69
RJ-45 (network) jack, identifying 4
rotating TouchPad gesture 25

S

screen brightness keys 27
screen image, switching 27
scrolling TouchPad gesture 24
security cable slot, identifying 5
security, wireless 18
serial number 79
serial number, computer 79
setting password protection on

wakeup 41
setting power options 39
setup of WLAN 17
setup utility

navigating and selecting 71

restoring factory settings 72
shutdown 39
SIM card

inserting 19
SIM slot, identifying 4
Sleep

exiting 40

initiating 40
slots

security cable 5

SIM 4
smart card 5

smart card

dened 47
inserting 48

removing 48
smart card slot 5
SoftPaqs, downloading 65
software

antivirus 61

critical updates 61

Disk Cleanup 52

Disk Defragmenter 52

rewall 61

sMedio 33
speakers, identifying 10
Startup Repair, using 68
Sure Start

using 75
switch, power 39
switchable graphics 44

T

testing an AC adapter 44
touch to share 33
TouchPad

buttons 7

using 22
TouchPad gestures

2-nger click 24

2-nger pinch zoom 24

rotating 25

scrolling 24

using 22
TouchPad light, identifying 8, 9
TouchPad zone

identifying 7
TPM settings 74
traveling with the computer 79, 82
troubleshooting, external display

85

turning o the computer 39

U

unresponsive system 39
USB 3.0 charging (powered) port,

identifying 5
USB 3.0 port 3
USB cable, connecting 49

USB devices

connecting 49
description 48

removing 49
USB hubs 48
USB legacy support 71
USB ports, identifying 3
USB Type-C (charging) port,

identifying 3
user password 55
using

external AC power 43
power-saving states 39

V

vents, identifying 5, 13
VGA port, connecting 35
video 34
volume

adjusting 31
buttons 31
keys 31

volume keys, identifying 27

W

webcam 6, 33
webcam, identifying 6
Windows 7 operating system DVD

creating 66
using for restore 69

Windows 7 operating system media

creating 66
using for restore 69

Windows applications key,

identifying 11
Windows button, identifying 11, 12
Windows Startup Repair, using 68
wired displays, discovering and

connecting 36
wireless antennas, identifying 6
wireless button 15
wireless certication label 79
wireless controls

button 15

operating system 15
wireless light 8, 9, 14, 15
wireless network (WLAN)

connecting 18

corporate WLAN connection 18

equipment needed 17

Index 89

functional range 18
public WLAN connection 18
security 18

using 16
WLAN antennas, identifying 6
WLAN device 16, 79
WLAN label 79
writable media 39
WWAN antennas, identifying 6
WWAN device 15, 18

90 Index