HP (Hewlett-Packard) Desktop Computer User Manual
Getting Started
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Table of Contents
Setting Up Your Computer........................................................................... 1
Checking the Computer Installation .............................................................................. 1
Connecting Speakers or Microphone ........................................................................... 4
Connecting to a Network............................................................................................ 7
Connecting a Modem ................................................................................................ 8
Connecting the Television Signal and Video Cables....................................................... 8
Turning On Your Computer for the First Time ............................................. 15
Turning Off the Computer ......................................................................................... 16
Restarting the Computer............................................................................................ 18
Connecting to the Internet ......................................................................................... 18
Adjusting the Speaker Volume................................................................................... 20
Selecting the Microphone ......................................................................................... 21
Protecting Your Computer ......................................................................................... 22
Configuring the Computer for Automatic Microsoft Software Updates............................. 23
Setting Up User Accounts.......................................................................................... 24
Guidelines for Installing Software and Hardware Devices ............................................. 25
Transferring Files and Settings from an Old Computer to Your New Computer ................ 26
Special Features of Your Computer............................................................ 27
Using the Memory Card Reader ................................................................................ 27
Using a Vertical CD/DVD Drive................................................................................. 29
Using LightScribe Technology.................................................................................... 30
Using the Remote Control.......................................................................................... 31
HP Easy Backup ...................................................................................................... 32
Peripheral Device Landing Pad and Cable Routing....................................................... 32
Using Software........................................................................................................ 33
Getting More Information .........................................................................35
Using the Onscreen Help and Support Center ............................................................. 35
Accessing Support on the Web ................................................................................. 35
Finding Guides on the Web...................................................................................... 35
Finding Onscreen Guides ......................................................................................... 36
Using the PC Help & Tools Folder .............................................................................. 36
Using HP Total Care Advisor Software ....................................................................... 37
Using the Computer with Safety and Comfort .............................................................. 37
Table of Cont e n t s iii
Troubleshooting and Maintenance............................................................. 39
Troubleshooting Computer Problems........................................................................... 39
Repairing Software Problems..................................................................................... 57
Maintenance........................................................................................................... 60
System Recovery...................................................................................................... 63
Performing the Post-Recovery Procedure...................................................................... 67
Index........................................................................................................ 69
iv Getting Started (features vary by model)
Setting Up Your Computer
WARNING: The power supply is preset for the country/region in which
you purchased your computer. If you move, please check the voltage
requirements for your new location before plugging the computer into an
AC power outlet.
WARNING: Please read “Safety Information” in the Limited Warranty
and Support Guide before installing and connecting the computer to the
electrical power system.
Follow the steps on the setup poster to set up the computer:
1 Connect a keyboard and a mouse to the computer.
2 Connect a display (monitor) to the computer.
Your computer may have a graphics card with an HDMI (High-Definition Multimedia
Interface) connector. If you use it to connect your display (monitor) to the computer, you
should also connect analog speakers to the computer if you want to hear sound during
the initial setup of the computer.
3 Connect power to the computer.
4 Follow the steps on the setup poster to turn on the computer. See “Turning On Your
Computer for the First Time” on page 15.
Checking the Computer Installation
Place the computer in the proper location so that:
All ventilation openings are unobstructed.
All cabling is out of the way. Do not place any cable in a walkway or where it can
be stepped on or damaged from placing furniture on it.
Protect the monitor, computer, and connected accessories by connecting all power cords
to a power surge protection device. Use a power strip specifically labeled as having
surge protection, or an uninterruptible power supply (UPS), or similar device.
If the computer has a television tuner, or a modem or telephone connection, protect the
computer by using the surge protection with these signal inputs, as well. Connect the
television cable or the telephone line cord to the inputs and outputs of the surge
protection device and then to the computer.
Look in the computer box for printed details or updates regarding the computer.
Setting Up Your Computer 1
Connecting other devices to the computer
(Select models only)
Connect the main hardware devices, such as the monitor, keyboard, and mouse, to the back
of the computer. See your setup poster for information on connecting your mouse, keyboard,
monitor, and speakers.
Other peripheral devices can plug into connectors on the back of the computer or on the front
of the computer (select models only).
NOTE: Do not connect or add other devices to the computer until after you turn on the
computer for the first time and complete the initial setup. See “Turning On Your Computer for
the First Time” on page 15.
Computer connectors
Some, but not all, connectors that may be on the computer appear in the following tables in
this order:
Power cord and devices (mouse, keyboard, USB, and so on)
Network
Modem
Display video output (monitor or TV)
For audio and speaker connectors, see “Connecting Speakers or Microphone” on page 4.
For television connectors and video input with audio, see “Connecting the Television Signal
and Video Cables” on page 8.
NOTE: The location, availability, and number of connectors on the computer may vary.
Power cord
and devices
2 Getting Started (features vary by model)
Icon/Label Description and function
Power connector.
Mouse (PS/2 connector).
Power cord
and devices
Network Icon/Label Description and function
Modem Icon/Label Description and function
Icon/Label Description and function (continued)
Keyboard (PS/2 connector).
Universal Serial Bus (USB) 2.0 for mouse, keyboard,
digital cameras, or other devices with USB
connectors.
ETHERNET Ethernet LAN connector to connect to an Ethernet
(RJ-45) local area network (LAN) hub or any
broadband connection. This wired LAN connector is
a network interface adapter (also called a network
interface card, or NIC). The green LED indicates a
valid connection.
Modem (Line In RJ-11) (select models only) to
connect the computer modem to a telephone wall
jack for dial-up connections to the Internet.
Setting Up Your Computer 3
Display video
output
NOTE: For specific information, see the documentation that came with the display device.
Icon/Label Description and function
VGA/Monitor VGA/Monitor (blue) display output connector, to
connect to a VGA monitor. You may need to use a
VGA-to-DVI adapter to connect a display with only a
DVI connector to the computer.
HDMI HDMI display output connector, to connect to an
HDMI monitor or TV display. You may need to use
an HDMI-to-DVI adapter to connect a display with
only a DVI connector to the computer.
NOTE: Adjust settings to hear sound through the
HDMI connector. See “HDMI-connected display
produces no sound.” on page 42.
DVI Digital video output connector (select models only),
to connect to a TV or monitor. You may need to use
a VGA-to-DVI or an HDMI-to-DVI adapter to connect
the display to the computer.
VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor
video cable so it can connect to the computer.
HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor
video cable so it can connect to the computer.
Connecting Speakers or Microphone
This section describes connecting speakers, headphones, or a microphone to your computer.
Speakers are available separately, or may be included with the monitor (select models only).
Headphones are available separately.
Your computer model may include audio connectors on the back of the computer. Some
computers have connectors on the front of the computer, as well. The connectors are stereo
mini-jacks that connect from the computer to active (powered) speakers or speaker systems, to
headphones, or to an input device such as a microphone, webcam, or audio player.
Some, but not all, audio connectors that may be on the computer appear in the following
table.
NOTE: The location, availability, and number of connectors on the computer may vary.
4 Getting Started (features vary by model)
Audio connectors Icon/Label Description and function
Microphone In (Mic) (pink) to connect a
microphone.
May function as a center/subwoofer Line Out in
a multichannel audio configuration.
Headphones Out connector (green) to connect
headphones.
Audio Line Out (lime green) to connect front left
and front right analog speakers.
Audio Line In (blue) connector to connect input to
the computer from an analog audio device, such
as a CD player.
May function as rear Line Out in a multichannel
audio configuration.
Center Line C/Sub (gold) connector to connect Center/
Subwoofer speakers in a multichannel audio
configuration.
Rear Line Rear (black) connector to connect rear
speakers in a multichannel audio configuration.
Side Line Side (gray) connector to connect side
speakers in an eight-speaker system (7.1).
Connecting speakers
Speakers are available separately, or included with the monitor.
Your computer supports only active (powered) speaker systems; the speaker system must have
its own power source, such as batteries or a separate power cord.
For detailed instructions about how to connect and configure other multichannel speakers, go
to the Web support page for your model; see “Accessing Support on the Web” on page 35.
Setting Up Your Computer 5
Connecting a stereo-speaker system
To connect active speakers, such as left/right stereo speakers or a 2.1 system of two speakers
and a subwoofer, to the computer:
1 Make sure the computer is turned off. Make sure the speaker system is turned off and
unplugged.
2 Connect the speaker system cable to the lime green Audio Line Out connector that
matches the back of your computer.
Or
For 2.1 speakers or other multichannel speakers that were shipped with your computer
(select models only), connect the subwoofer to the Audio Line Out connector on the
computer, and connect the left and right speakers to the subwoofer.
NOTE: Always turn on the computer before you turn on the speaker system.
Connecting headphones
Headphones are available separately.
Your computer comes with a headphones connector (lime green) on the front of the
computer. The headphones connector is labeled with a headphones icon.
You can also connect headphones to the Line Out connector (lime green) on the back
of your computer.
When headphones are plugged in, the sound to the speakers (and the subwoofer) is
usually muted.
Connecting a microphone
Your computer comes with a microphone connector on the back of the computer. Some
models have a second microphone connector on the front of the computer (select
models only).
Connect the microphone to the microphone connector on the computer.
To adjust the recording volume or select the microphone, see “Selecting the Microphone” on
page 21.
6 Getting Started (features vary by model)
Connecting to a Network
This section describes connecting to a network through a wired or wireless connection.
Setting up a wired Ethernet network connection
The Ethernet connection may be called a network interface adapter, network interface card,
or NIC. It provides a high-speed or broadband connection to an Ethernet (10BaseT) or Fast
Ethernet (100BaseT) network. After you connect this interface to a network, such as a LAN,
you can connect to the Internet through the network.
1 Connect an Ethernet cable to the Ethernet (RJ-45) connector (A) on the back of the
computer, and to the network router or LAN device.
2 With the computer turned on, check the indicator lights (B) next to the Ethernet connector
for the status:
ACTIVITY — Lit yellow during network data transfer activity
LINK — Lit green when there is a valid network connection
NOTE: Your Ethernet connector may have only one indicator light.
Setting up a wireless network connection
(Select models only)
You can connect the computer to a wireless network supporting IEEE 802.11b, 802.11g, or
802.11n (select models only) by using the antenna that is included with the computer.
Connect the external antenna to the wireless antenna connector on the network card to
increase the range and sensitivity of the wireless radio signal.
NOTE: For the best wireless performance, place the antenna on the computer or in an
elevated and open area.
You need an existing wireless LAN with an Internet connection. Consult your Internet Service
Provider (ISP) for further information.
To verify that the integrated WLAN device is installed on the computer correctly, see
“Checking the wireless LAN device installation” on page 19.
For more information about setting up a wireless network: Click the Windows Vista start
button™ on the taskbar, click Help and Support, and then type Setting up a wireless
network into the Search Help box and press Enter.
Setting Up Your Computer 7
Connecting a Modem
(Select models only)
The modem connects the computer to the telephone line. Use it to connect to an ISP that
provides a telephone dial-up connection to the Internet. If you use a network connection, you
may not need a modem connection.
NOTE: Your computer may not come with a modem. The modem may be a connector on the
back of the computer or it may be an external device that plugs into a computer USB
connector.
Before you can use telephone dial-up to connect to the Internet and send or receive e-mail
and faxes, you must connect your telephone service line to the modem (A).
1 Plug a modem/telephone cable into the computer modem connector (A). Note that the
modem connector on the computer may be green.
2 Plug the other end of the modem/telephone cable into the telephone service line wall
jack connector.
Connecting the Television Signal and Video Cables
(Select models only)
This section describes how to connect the computer to a television and which cables to use.
Use cables to connect:
TV signal source coaxial cable for video/audio in to the computer.
Or
TV signal source S-video or composite video in to the computer.
TV signal source audio in to the computer.
Or
Video out from the computer.
You may need to purchase cables, a coaxial cable signal splitter, or other accessories
separately. Your computer may not include all the cables you need for the computer setup.
NOTE: The location and number of connectors on the computer may vary by model.
8 Getting Started (features vary by model)
Video input
with audio
Icon/Label Description and function
S-Video S-video In connector to connect video input from a
TV set-top box output connector.
Composite
Video
Composite Video In connector (yellow) to connect
video input from a TV set-top box.
S-Video 2 Secondary S-video connector to connect video input
from a VCR, video camera, or other analog video
source to the computer.
Composite
Video 2
Secondary composite video connector (yellow) to
connect video input from a VCR, video camera, or
other analog source to the computer.
A/V In
Audio 1 L
Primary left audio input from a TV set-top box
connector (white).
NOTE: You can record audio by using this Audio In
connector, which is connected to the motherboard.
Some computers include this primary left audio input
connector on the front of the computer
(select models only).
A/V In
Audio 1 R
Primary right audio input from a TV set-top box
connector (red).
NOTE: You can record audio by using this Audio In
connector, which is connected to the motherboard.
Some computers include this primary right audio
input connector on the front of the computer (select
models only).
Setting Up Your Computer 9
Video input
with audio
Icon/Label Description and function (continued)
Tel evis ion
output
Tel evis ion
input
A/V In
Audio 2 L
Secondary left audio input connector (white).
NOTE: This Audio In connector is connected to the
TV tuner. You must use the Audio In connector, which
is connected to the motherboard and located on the
back of the computer, to record audio only (select
models only).
A/V In
Audio 2 R
Secondary right audio input connector (red).
NOTE: This Audio In connector is connected to the
TV tuner. You must use the Audio In connector, which
is connected to the motherboard and located on the
back of the computer, to record audio only (select
models only).
Icon/Label Description and function
Analog Video Analog Video Out: S-video or composite video
connector (select models only), to connect video
output to a TV.
Icon/Label Description and function
TV/Cable Ant TV In (TV antenna or cable input from wall outlet
with no set-top box).
ATSC TV In connector for TV cable or antenna, to receive
ATSC (Advanced Television System Committee)
channels, which are over-the-air digital transmission
channels.
CATV TV In connector for TV cable or antenna, to receive
CATV (Community Antenna Television) channels or
cable TV channels.
NTSC TV In connector for TV cable or antenna, to receive
NTSC (National Television System Committee)
channels, which are over-the-air analog transmission
channels.
10 Getting Started (features vary by model)
Connecting the TV signal source coaxial cable (no set-top box)
To connect the computer into an existing setup
for the TV signal source without a set-top box,
insert (add) a splitter (B) to route the coaxial TV
signal cable from the wall outlet (A) to the
computer connector (C).
Callouts
A TV signal cable (coaxial) wall outlet (from
antenna or cable)
B Splitter
C Computer coaxial TV In connector
D Video recorder
E TV
F Set-top box/satellite box
G Remote control IR blaster cable (select
models only)
H Computer S-video In connector
J Computer right and left audio (analog)
connectors
Connecting the TV signal source with a set-top box
To connect the computer into an existing setup
for the TV signal source with a set-top box
(cable or satellite), insert (add) a splitter (B) to
route the coaxial TV signal cable from the
set-top box (F) to the computer connector (C).
Connect the remote control cable/IR blaster
(select models only) (G) to the IR OUT
connector on the computer, and then position
the blaster on the set-top box. This enables the
computer to change the channel on the box.
See “Using an infrared receiver (IR) blaster”
on page 13 for blaster placement details.
Setting Up Your Computer 11
Connecting the TV signal source with a set-top box and using S-video or
composite video cable to the computer
To use video output from the set-top box (F),
add the cables to route video and audio to the
computer:
Do not detach any cables from the
existing setup.
Connect an S-video cable (or you can
use an S-video-to-composite cable
adapter) to the S-Video In connector (H)
on the computer.
Connect audio cables to the audio right
(red) and left (white) connectors (J) on
the computer.
Connect the remote control cable/IR
blaster (select models only) (G) to the
IR OUT connector on the computer, and
then position the blaster on the set-top
box. This enables the computer to
change the channel on the box. See
“Using an infrared receiver (IR) blaster”
on page 13 for blaster placement
details.
12 Getting Started (features vary by model)
Using an infrared receiver (IR) blaster
(Select models only)
If you have a cable TV or satellite TV set-top box, you can control the set-top box from the
computer by using the remote control sensor cable/IR blaster (select models only) and the
connector on the computer (not available on all models). Remove the tape (1) on the end of
the blaster, adhere it to the IR receiver on the set-top box (2), and connect it to the IR OUT
connector (3) on the back of the computer. Point the remote control at the remote control
sensor on the front top of the computer.
IR OUT
1
3
2
21
Using an external IR receiver
(Select models only)
If you do not have a direct line of sight to the remote sensor on the front of the computer, you
can use an external IR receiver (select models only) and place the IR receiver in a location
that can receive a signal from the remote control.
Connect the external receiver to the red IR IN connector on the back of the computer (1).
Place the IR receiver (2) in a location with a direct line of sight to the remote control. Point the
remote control (3) at the external IR receiver.
23
1
IR IN
Setting Up Your Computer 13
14 Getting Started (features vary by model)
Turning On Your Computer for the
First Time
After you have completed the steps on the setup poster, you are ready to turn on the
computer.
NOTE: Do not connect or add other devices to the computer until after you turn on the
computer for the first time and complete the initial setup.
To turn on the computer:
1 Turn on the monitor.
2 Turn on the computer.
3 Turn on the external speakers, if they are present.
®
4 Set up the computer and Microsoft
instructions:
If prompted, select the country/region in which you are physically located, and
wait while the computer makes preparations. (When you select an alternate
language, it may take up to 30 minutes for this one-time language setup on the
computer.)
Follow the onscreen instructions to register with HP or Compaq, sign up for
updates, and get online.
The antivirus software may automatically open. Follow the onscreen instructions to
set up this tool, which protects the computer and your privacy.
5 When you see the Windows Vista desktop, the initial setup is complete.
For help with getting started using your computer, see the remaining topics in this section.
Windows Vista® by following the onscreen
NOTE: If you stop during the initial setup procedure, when you are ready to finish,
double-click the Easy Setup icon on the desktop to run the first-time wizard.
Turning On Your Computer for the First Time 15
Turning Off the Computer
For best results when using Windows Vista, do not shut down the computer except when you
must turn off the power for safety reasons: to make repairs, to install new hardware or cards
in the computer, or to change a battery.
As an alternative to shutting down the computer, you can lock it or put it into either Sleep or
Hibernate mode, if it is available. You can set the power management timers to put the
computer automatically into Sleep or Hibernate mode.
The computer has these reduced power states:
Sleep mode saves your work to memory, so you can resume quickly. It saves memory to
the hard disk drive, and then goes into a reduced-power state. During Sleep mode, the
computer hardware light remains on, and the computer is ready to wake quickly and
resume your work where you left off.
Hibernate mode (available as an advanced power setting) saves the system memory
to a temporary file on the hard disk and then turns off the hardware. When you turn on
the computer again, the programs, folders, and documents that you had open are
restored to the screen.
Click the Windows Vista
Action
start button and click:
Description
Shut
Down
Lock
The Arrow button next to
the Lock button,
and then click Shut Down.
The Lock button.
When you shut down the computer, you
safely stop the operating system and turn
off the computer.
NOTE: Before you shut down the
computer, close any open software
programs by clicking the X at the
upper-right corner of each program
window.
To start the computer after a shut down,
press the On button on the front of the
computer.
When you lock the computer, it continues
to operate and only you or an
administrator can log on to it by using a
password.
16 Getting Started (features vary by model)
Action
Click the Windows Vista
start button and click:
Description (continued)
Sleep
Hibernate The Arrow button next to the
The Power button.
Or
The Arrow button next
to the Lock button,
and then click Sleep.
Lock button,
and then click Hibernate.
If Hibernate is not present,
you can set up the computer
to go into Hibernate mode
automatically; see
“Automatic Sleep or
Hibernate mode” on
page 17.
When you select Sleep mode, the computer
goes into a reduced-power state, and the
monitor is blank, as if it were turned off.
(You can set the computer to retrieve e-mail,
receive faxes, or download information
from the Internet during Sleep mode.)
NOTE: You can also simply press
the Sleep button on the keyboard,
if it is present.
To wake the computer from Sleep mode:
Press the Sleep button on the
keyboard.
Or
Quickly press the On button on the
front of the computer.
When you select Hibernate mode, the
computer saves to the hard disk drive
everything that is in computer memory,
turns off the monitor and the hard disk
drive, and then turns itself off. When you
turn on the computer again, the programs,
folders, and documents that you had open
are restored to the screen.
To start the computer from Hibernate,
quickly press the On button on the front of
the computer.
Automatic Sleep or Hibernate mode
You can set the computer to go into Sleep or Hibernate mode automatically when it is idle for
a specified number of minutes. To put the computer into a mode automatically, modify the
power management settings:
1 Click the Windows Vista start button on the taskbar.
2 Click Control Panel.
3 Click System and Maintenance.
4 Click Power Options.
Turning On Your Computer for the First Time 17
5 In the left panel, click Change when the computer sleeps.
6 For Sleep mode, select an option from the Put the computer to sleep drop-down
menu, and then click Save changes.
Or
For Hibernate mode:
a Click Change advanced power settings.
b Click the plus sign (+) next to Sleep.
c Click an item and make your selections, and then click Apply.
d Click OK.
Restarting the Computer
When you restart the computer, the computer clears some settings and starts over using the
operating system and software in its memory. Restarting is the easiest and most effective way
to solve many software issues for the computer.
Also, you may want to install additional software programs or hardware devices onto the
computer, and doing so may require that you restart the computer after installation.
To restart the computer:
1 Click the Windows Vista start button on the taskbar.
2 Click the Arrow button next to the Lock button.
3 Click Restart.
Or
Quickly press the On button on the front of the computer.
Connecting to the Internet
The computer can connect to the Internet through the telephone modem, a local area network
(LAN), or digital subscriber line (DSL). Check with your Internet Service Provider (ISP) for
specific information on the connection.
1 Refer to “Setting Up Your Computer” on page 1 to make the hardware connections. You
need:
For a network connection, see “Connecting to a Network” on page 7. To check a
wireless LAN device installation, see page 19.
For a modem, see “Connecting a Modem” on page 8.
18 Getting Started (features vary by model)
2 To connect to the Internet:
Sign up with an ISP. If you already have an account with an ISP, skip this step and
follow the instructions provided by the ISP.
If you did not set up the computer for Internet service during the initial setup, do so
now by using Online Services:
a Click the Windows Vista start button on the taskbar.
b Click All Programs.
c Click Online Services and then click Get Online.
d Follow the onscreen instructions to select an ISP and set up Internet service.
NOTE: Online Services provides a list of ISPs, however, you may choose another ISP or
transfer an existing account to this computer. To transfer existing accounts, follow the
instructions provided by the ISP.
3 Connect to the Internet. You must connect through your ISP.
For dial-up only, double-click the ISP-provided icon on the desktop, and then log in.
4 Open your Web browser and browse the Internet.
You can use any Web browser; most computers have Microsoft Internet Explorer
open Internet Explorer:
a Click the Windows Vista start button on the taskbar.
b Click Internet Explorer.
NOTE: If you have issues connecting to the Internet, see “Internet access” on page 49.
®
. To
Checking the wireless LAN device installation
You can verify that the integrated WLAN device is installed on the computer correctly by
using the Windows Vista operating system Device Manager:
1 Click the Windows Vista start button on the taskbar.
2 Type Device Manager into the Start Search box, and then click Device Manager to
open the Device Manager window.
3 Click Network adapters. Your WLAN device should be listed here. The WLAN
device may include the term wireless, wireless LAN, or 802.11.
NOTE: If no WLAN device is listed, either the computer does not have an integrated
WLAN device, or the driver for the device is not properly installed.
4 Click the Windows Vista start button on the taskbar.
5 Ty pe Network and Sharing Center into the Start Search box, and then click Network
and Sharing Center to open the Network and Sharing Center window.
6 Click Connect to a network, and then follow the onscreen instructions.
Turning On Your Computer for the First Time 19
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