HP Deskjet 9800 User's Guide
HP Deskjet 9800
HP Deskjet 9800 Series
User's Guide
Copyright Information
Acknowledgements
Safety Information
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1.0, 2/2005
HP ColorSmart III and HP PhotoREt IV are
trademarks of Hewlett-Packard Company.
Microsoft®, Windows®, Windows NT®,
and MS-DOS® are U.S.-registered
trademarks of Microsoft Corporation.
Pentium® is a U.S.-registered trademark of
Intel Corporation.
TrueType™ is a U.S. trademark of Apple
Computer, Inc.
UNIX® is a registered trademark of the
Open Group.
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Use only a grounded electrical outlet when
connecting this product to a power source.
If you do not know whether the outlet is
grounded, check with a qualified electrician.
Observe all warnings and instructions
marked on the product.
Unplug this product from wall outlets
before cleaning.
Do not install or use this product near
water, or when you are wet.
Install the product securely on a stable
surface.
Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
If the product does not operate normally,
see
Troubleshooting.
There are no user-serviceable parts inside.
Refer servicing to qualified service
personnel.
Table of contents
1 Welcome
Special features ......................................................................................................................................2
Using this guide ......................................................................................................................................3
Finding other resources for the product .................................................................................................4
2 Getting started
Understanding the printer parts and functions .......................................................................................6
Front view (trays, cover, and print cartridge cradle) ..............................................................6
Front view (input tray) ............................................................................................................7
Printer lights ...........................................................................................................................7
Back view ...............................................................................................................................8
Optional automatic two-sided printing accessory (duplex unit) .............................................9
Configuring the printer (Windows) ........................................................................................................10
Direct connection .................................................................................................................10
Installing printer software and sharing the printer ...............................................................10
To install the software before connecting the printer ..........................................10
To connect the printer before installing the software ..........................................11
To share the printer on a locally shared network ................................................11
Configuring the printer (Mac OS) .........................................................................................................13
To install the software for a locally shared network or for a direct connection ....................13
To share the printer on a locally shared network ................................................................14
Connecting to a network .......................................................................................................................15
Installing printer software and sharing the printer (Windows) .............................................15
Uninstalling the printer software ...........................................................................................................17
Customizing the printer software setup program .................................................................................19
Installing other software ........................................................................................................................20
3 Using print cartridges and accessories
Installing the optional automatic two-sided printing accessory (duplex unit) .......................................22
Using the print cartridges ......................................................................................................................23
Supported print cartridges ...................................................................................................23
Using print cartridges ...........................................................................................................23
Installing or replacing the print cartridges ............................................................................23
To install or replace a print cartridge ...................................................................24
Aligning the print cartridges .................................................................................................26
Cleaning the print cartridges ................................................................................................27
To clean the print cartridges automatically .........................................................27
For Windows .......................................................................................27
For Macintosh .....................................................................................27
iii
Maintaining the print cartridges ............................................................................................28
Printing with a single print cartridge .....................................................................................29
Calibrating the color .............................................................................................................29
4 Printing and loading media
Selecting print media ............................................................................................................................32
Tips for selecting and using print media ..............................................................................32
Understanding specifications for supported media .............................................................32
Setting minimum margins ....................................................................................................39
Loading media in the input tray ............................................................................................................41
Using the automatic paper-type sensor ................................................................................................43
Changing print settings .........................................................................................................................44
Understanding smart software features ...............................................................................................45
Printing a document ..............................................................................................................................47
Printing with the front or rear manual feed slot ....................................................................................48
Changing the software settings ...........................................................................................48
Loading the front manual feed slot ......................................................................................49
Loading the rear manual feed slot .......................................................................................50
Printing on various media types ...........................................................................................................51
Printing on custom-sized paper ............................................................................................................52
Printing on envelopes ...........................................................................................................................53
Printing on cards and smaller-sized media ..........................................................................................55
Printing digital photographs ..................................................................................................................58
Printing with six-ink color .....................................................................................................58
Understanding digital photography technologies ................................................................59
HP photo imaging software ..................................................................................................60
Printing borderless ................................................................................................................................61
Printing in grayscale .............................................................................................................................63
Printing on both sides (duplexing) ........................................................................................................64
Guidelines for printing on both sides of the paper ...............................................................64
Performing manual duplexing ..............................................................................................65
Performing auto-duplexing ...................................................................................................66
Printing multiple pages on a single sheet of paper ..............................................................................68
Printing booklets ...................................................................................................................................69
Performing manual booklet printing .....................................................................................69
Performing automatic booklet printing .................................................................................69
Printing posters .....................................................................................................................................71
Printing banners ....................................................................................................................................72
Printing labels .......................................................................................................................................73
Printing iron-on transfers ......................................................................................................................74
Printing panoramic photos ....................................................................................................................75
Storing the print cartridges ..................................................................................28
Understanding supported media sizes ...............................................................32
Understanding supported media types ...............................................................38
Understanding supported media weights and capacities ...................................39
Guidelines for printing photographs ....................................................................58
PhotoREt printing ................................................................................................59
4800 x 1200 optimized dpi ..................................................................................59
Printing Exif Print-enhanced photographs ..........................................................60
Advantages of using the duplex unit ...................................................................66
iv
Cancelling a print job ............................................................................................................................77
5 Using the Toolbox
Toolbox overview ..................................................................................................................................80
Printer Status tab ..................................................................................................................................81
Information tab ......................................................................................................................................82
HP Instant Support ...............................................................................................................82
Security and privacy .............................................................................................................83
To gain access to HP Instant Support .................................................................................83
myPrintMileage ....................................................................................................................84
Printer Services tab ..............................................................................................................................85
Using the HP Inkjet Toolbox (Macintosh) .............................................................................................86
Viewing the HP Inkjet Toolbox panels .................................................................................86
6 Troubleshooting
Troubleshooting tips and resources .....................................................................................................88
General troubleshooting tips .................................................................................................................89
Printing a demo page ...........................................................................................................................90
Printing a diagnostics page ..................................................................................................................91
Resolving printing problems .................................................................................................................92
Printer shuts down unexpectedly .........................................................................................92
All printer lights are blinking .................................................................................................92
Printer is not responding (nothing prints) .............................................................................92
Printer does not accept a print cartridge ..............................................................................93
The printer is rejecting the pen ............................................................................................94
Printer takes a long time to print ..........................................................................................95
Blank page printed ...............................................................................................................96
Something on the page is missing or incorrect ...................................................................96
Check power and power connections .................................................................92
Check printer vents .............................................................................................92
A non-recoverable error has occurred. ...............................................................92
Check printer setup .............................................................................................92
Check the print cartridge initialization .................................................................92
Check the printer software installation ................................................................92
Check cable connections ....................................................................................92
Check printer setup for network environment .....................................................93
Check any personal firewall software installed on the computer ........................93
Print cartridge does not fit the printer ..................................................................93
Printer does not recognize the print cartridge .....................................................93
Clean the print cartridge contacts .......................................................................93
Check the system configuration ..........................................................................95
Verify the number of software programs running on the computer ....................95
Check the port setting .........................................................................................95
Check the printer software settings .....................................................................95
A large file is printing ...........................................................................................95
The printer may be in Ink-backup Printing Mode ................................................96
Check for empty print cartridges .........................................................................96
The protective tape on the print cartridge nozzle has not been removed. .........96
Check media settings ..........................................................................................96
Check the parallel port on your computer ...........................................................96
v
Check margin settings .........................................................................................96
The printer may be in Ink-backup Printing Mode ................................................96
Verify the ink levels of the print cartridges ..........................................................96
The print cartridges may need to be cleaned .....................................................97
Check color print settings ....................................................................................97
Check the print location and length of USB cable ..............................................97
Placement of the text or graphics is wrong ..........................................................................97
Check how the media is loaded ..........................................................................97
Check the media size ..........................................................................................97
Check margin settings .........................................................................................97
Check the page-orientation setting .....................................................................97
Check the printer location and length of USB cable ...........................................97
Poor print quality and unexpected printouts .........................................................................................99
Poor quality printouts ...........................................................................................................99
Check the print cartridges ...................................................................................99
The printer may be in Ink-backup Printing Mode ................................................99
Verify the ink levels of the print cartridges ..........................................................99
The print cartridges may need to be cleaned .....................................................99
Check the paper quality ......................................................................................99
Check the type of media loaded in the printer ..................................................100
Check rollers in the printer ................................................................................100
Check the printer location and length of USB cable .........................................100
Meaningless characters print .............................................................................................100
Check the cable connections ............................................................................100
Check the document file ....................................................................................100
Ink is smearing ...................................................................................................................101
Check print settings ...........................................................................................101
Check the media type .......................................................................................101
Check the margin settings ................................................................................101
Ink is not filling the text or graphics completely .................................................................101
The printer may be in Ink-backup Printing Mode ..............................................101
Verify the ink levels of the print cartridges ........................................................101
The print cartridges may need to be cleaned ...................................................101
Check the media type .......................................................................................101
The print settings may need to be changed ......................................................................102
Output is faded or dull colored ...........................................................................................102
Check the print mode ........................................................................................102
You may not be using the best print cartridge for the project ...........................102
Check the paper type setting ............................................................................102
Check the print cartridges .................................................................................102
Colors are printed as black and white ...............................................................................102
Check the print settings .....................................................................................102
The printer is printing in Ink-backup Printing Mode ..........................................102
Wrong colors are printing ...................................................................................................102
Check the print settings .....................................................................................102
Check the print cartridges .................................................................................102
Printout shows bleeding colors ..........................................................................................103
Check the print settings .....................................................................................103
Check the print cartridges .................................................................................103
Colors do not line up properly ............................................................................................103
vi
Check the print cartridges .................................................................................103
Check the graphics placement ..........................................................................103
Lines or dots are missing from text or graphics .................................................................103
The printer may be in Ink-backup Printing Mode ..............................................103
Verify the ink levels of the print cartridges ........................................................103
The print cartridges may need to be cleaned ...................................................103
Check the print cartridge contact pads .............................................................103
Resolving paper-feed problems .........................................................................................................104
Another paper feed problem is occurring ..........................................................................104
Media is not supported for the printer or tray ....................................................104
Media is not picked up from input tray ..............................................................104
Media is not coming out correctly .....................................................................104
Pages are skewing ............................................................................................104
Multiple pages are being picked up ..................................................................104
Troubleshooting installation issues ....................................................................................................105
Problems printing an alignment page ................................................................................105
Problems installing software ..............................................................................................105
Verify the computer requirements .....................................................................105
Verify installation preliminaries .........................................................................105
Reinstall the printer software ............................................................................105
Problems connecting to a network ....................................................................................105
General network troubleshooting ......................................................................105
Problems connecting to a wired network ..........................................................106
Clearing jams ......................................................................................................................................107
Tips for avoiding paper jams ..............................................................................................109
Resolving photo printing problems .....................................................................................................110
Resolving borderless printing problems .............................................................................................111
Resolving banner printing problems ...................................................................................................112
Resolving automatic two-sided printing problems ..............................................................................113
Resolving network printing problems .................................................................................................114
7 Printer lights reference
Understanding the printer lights .........................................................................................................116
8 HP supplies and accessories
Ordering printing supplies through the Toolbox .................................................................................122
Accessories ........................................................................................................................................123
Automatic two-sided printing accessory ............................................................................123
Parallel cable .....................................................................................................................123
USB cable ..........................................................................................................................123
Network interface ...............................................................................................................123
Supplies ..............................................................................................................................................124
Print cartridges ...................................................................................................................124
Inkjet papers ......................................................................................................................124
Photo papers ......................................................................................................................125
Transparency films .............................................................................................................129
Specialty papers ................................................................................................................130
Greeting cards ...................................................................................................................131
Brochure papers ................................................................................................................132
vii
9 Customer support and warranty
Obtaining electronic support ...............................................................................................................134
HP Instant Support .............................................................................................................................135
HP Telephone Support .......................................................................................................................136
Before you call ...................................................................................................................136
Telephone support numbers ..............................................................................................136
Hewlett-Packard Limited Warranty Statement ...................................................................................141
Extent of Limited Warranty ................................................................................................141
Limitations of Warranty ......................................................................................................142
Limitations of Liability .........................................................................................................142
Local Law ...........................................................................................................................142
10 Printer specifications and Declaration of Conformity
Printer specifications ..........................................................................................................................144
Declaration of Conformity ...................................................................................................................148
11 Regulatory information
FCC statement ....................................................................................................................................152
Shielded cables ..................................................................................................................152
Miscellaneous regulatory information .................................................................................................153
Power cord statement ........................................................................................................153
LEDs classification .............................................................................................................153
Environmental sustainability program ................................................................................153
Reduction and elimination .................................................................................153
Paper use .........................................................................................153
Ink use ..............................................................................................153
Ozone-depleting chemicals ..............................................................153
Power consumption ...........................................................................................153
Hazardous materials .........................................................................................154
Material safety data sheets ...............................................................................154
Recycling ...........................................................................................................154
Printer packaging .............................................................................154
HP products and supplies ................................................................154
End-of-life returns ..............................................................................................154
EMI statement (Korea) .......................................................................................................155
EMI statement (Japan) ......................................................................................................155
Declaration of Conformity statement/Normes de sécurité (Canada) .................................155
Regulatory model number .................................................................................................155
Index....................................................................................................................................................................157
viii
1 Welcome
Thank you for buying this HP Deskjet printer.
This section contains the following information:
Special features
●
Using this guide
●
●
Finding other resources for the product
1
Special features
This printer is equipped with several exciting features.
■ Wide-format printing – Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless.
■ Automatic two-sided printing (duplex unit) – Print two-sided documents automatically. It
comes standard with the HP Deskjet 9800d, 9803d, and 9808d. It may be purchased separately
in some countries/regions (see
■ Borderless printing – Use the entire page surface when printing photos and cards using the
borderless printing feature. Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless.
■ Ink backup mode – Continue printing with one print cartridge when the other print cartridge runs
out of ink.
■ Six-ink upgradeable printing – Enhance photo printing with a photo print cartridge.
■ Color management – The printer software translates the colors of your document from their
current color space to the selected color space in the printer driver. See printer driver online help
for more information.
■ Automatic paper-type sensor – The printer automatically selects the print settings appropriate
for the media in the printer, particularly when used with HP media.
■ Cancel button – Cancel unwanted print jobs at the touch of a button.
HP supplies and accessories).
■ Power-saving mode – The printer goes into a low-power, energy-efficient mode after it has
been idle for 30 minutes.
■ Toolbox – Get status and maintenance information about your printer. It also provides access to
the myPrintMileage website, documentation, and online help tools for solving printer problems.
■
Panoramic printing – Print high-quality panoramic photographs with or without borders.
■ Digital photo printing – Print high-quality, black-and-white photographs in shades of gray using
a gray photo print cartridge, combined with the tri-color print cartridge.
■ Print multiple pages on a single sheet of paper – Use the printer software to print up to 16
pages on a single sheet of paper.
2 1 Welcome
Using this guide
This guide includes the following sections:
■ Getting started – Describes the printer parts and explains how to connect using a USB or a
parallel cable, how to install the printer software, how to connect to a network, and how to
connect to an external print server.
■ Using print cartridges and accessories – Explains how to use the print cartridges and how to
install the duplex unit.
■ Printing and loading media – Describes and illustrates how to load print media and explains
how to print on various media types and sizes. Explains six-ink printing, which enhances the print
quality of photographs, and how to use the borderless printing feature. Also describes the printer
driver features.
■ Using the Toolbox – Describes the features of the Toolbox (such as ink level information, print
cartridge maintenance, and links to troubleshooting instructions), HP Instant Support, and the
myPrintMileage website (which keeps track of printer usage information). Also explains how to
order printing supplies directly through the Toolbox.
■ Troubleshooting – Helps you solve common printer problems such as paper jams or software
installation issues, and printing problems such as borderless or photo printing problems.
■ Printer lights reference – Describes and illustrates printer light combinations, what they
indicate, and what action to take if necessary.
■ HP supplies and accessories – Lists part numbers of the accessories, media, and print
cartridges that can be purchased and used with the printer.
■ Customer support and warranty – Lists support services to obtain assistance for your printer.
■ Printer specifications and Declaration of Conformity – Lists information such as print speeds,
tray capacity, and system requirements. Also contains a Declaration of Conformity.
■ Regulatory information – Contains an FCC statement and other regulatory information, such as
EMI statements, LEDs classification, energy consumption, and the regulatory model number.
Using this guide 3
Finding other resources for the product
You can obtain product information and further troubleshooting resources that are not included in this
guide from the following resources:
■ Setup poster – Provides illustrated setup information. A printed version of this document is
provided with the printer. Also, an electronic version is available as an Adobe® Acrobat®
Portable Document Format (PDF) file on the Starter CD.
■ Getting started guide – Provides instructions for setting up the printer and information about the
warranty and safety issues. Included as a printed guide in the box with the printer.
■ Readme file and release notes – Provides late-breaking information and troubleshooting tips.
Included on the Starter CD.
■ Toolbox – Provides information about print cartridge ink levels and access to printer
maintenance services. See
installation option that includes the Toolbox.
■ Printer-driver onscreen help (Windows) – Provides an explanation of the features in the
printer driver. Available from the printer driver.
■ HP Inkjet Toolbox (Macintosh) –Contains tools to calibrate the printer, clean the print
cartridges, print a test page, and find website support information. See
Toolbox (Macintosh) for more information.
■ HP Instant Support – Helps you quickly identify, diagnose, and resolve printing problems. See
HP Instant Support for more information. Available through any standard Web browser or
through the Toolbox (Windows).
Using the Toolbox for more information. Available if you choose an
Using the HP Inkjet
■ Starter CD – Includes printer software, a utility that lets you create customized installation
packages, an electronic copy of this user's guide, and ordering information. See
■ Diagnostics page – Provides information about the printer hardware, such as the firmware
version and model number. See
■ HP websites – Provides the latest printer software, product and support information. Go to
http://www.hp.com/support/dj9800.
■ HP telephone support – Lists information for contacting HP. During the warranty period, this
support is often free of charge. See
Printing a diagnostics page.
HP Telephone Support.
Troubleshooting
4 1 Welcome
2 Getting started
This section contains the following information:
Understanding the printer parts and functions
●
Configuring the printer (Windows)
●
Configuring the printer (Mac OS)
●
●
Connecting to a network
Uninstalling the printer software
●
●
Customizing the printer software setup program
●
Installing other software
5
Understanding the printer parts and functions
Front view (trays, cover, and print cartridge cradle)
6
7
1
Extendable input tray
2
Extendable output tray
3
Front manual feed paper guide
4
Front manual feed slot
5
Top cover
6
Print cartridge latch
7
Print cartridge cradle
6 2 Getting started
Front view (input tray)
1
Input tray lock
2
Small media guide
3
Paper width guide
4
Small media ejector
Printer lights
The printer lights provide visual cues about the status of the printer. For more information, see
Printer lights reference.
1
Right print cartridge light (black, photo, or gray print cartridge)
2
Left print cartridge light (tri-color print cartridge)
3 C
Understanding the printer parts and functions 7
ANCEL
button
4
R
ESUME
button and light
5
P
OWER
button and light
Back view
8
1
Universal serial bus (USB) port
2
Parallel port
3
Rear access panel
4
Rear manual feed slot
5 Rear manual feed paper guide
6
Rear access panel release buttons
7
Power input
8
Optional automatic two-sided printing accessory (duplex unit)
8 2 Getting started
Optional automatic two-sided printing accessory (duplex unit)
The printer can automatically print on both sides of a sheet of paper when the duplex unit is attached
to the back of the printer. (See
unit).)
NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d
printers. It may be purchased separately in some countries/regions.
1 Rear cover
2 Release buttons for the duplex unit
Installing the optional automatic two-sided printing accessory (duplex
3 Release buttons for the rear cover of the duplex unit to clear a paper jam
Understanding the printer parts and functions 9
Configuring the printer (Windows)
You can connect the printer directly to a computer, or you can share the printer on a locally shared
network.
NOTE You must have administrator privileges to install a printer driver in Windows 2000,
Windows Server 2000, or Windows XP.
Direct connection
You can connect the printer directly to your computer using a USB cable or an IEEE 1284-compliant
bidirectional parallel cable.
NOTE Windows NT 4.0 does not support USB.
Do not connect a USB and a parallel cable to the printer at the same time.
If you install the printer software and connect a printer to a computer running Windows, you
can connect additional printers to the same computer with USB cables without reinstalling the
printing software.
Installing printer software and sharing the printer
When setting up the printer, HP recommends that you connect the printer after you install the
software because the installation program is designed to provide you with the easiest setup
experience.
However, if you have connected the cable first, see
software.
To connect the printer before installing the
To install the software before connecting the printer
It is recommended that you install the Toolbox, which provides status and maintenance information
about your printer. It also provides access to documentation and online help tools for solving printer
problems. If you do not install the Toolbox you will not see printer error messages on your computer
screen and will not have access to the myPrintMileage website. See
1 Close any running applications.
2 Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box,
click OK.
3 On the CD menu, click Install Printer Driver.
Using the Toolbox.
10 2 Getting started
4 Follow the instructions on the screen to complete the installation.
5 When prompted, connect the USB or parallel cable to the computer and the printer. The Found
New Hardware wizard appears on the computer screen and the printer icon is created in the
Printers folder.
NOTE You can also share the printer with other computers using a simple form of
networking known as locally shared networking. See
shared network.
To share the printer on a locally
To connect the printer before installing the software
If you connected the printer to the computer before installing the printer software, the Found New
Hardware wizard appeared on the computer screen.
NOTE If you have turned on the printer, do not turn off the printer or unplug the cable from
the printer while the installation program is running. If you do so, the installation program will
not finish.
1 In the Found New Hardware dialog box that provides the option for selecting a method to locate
the driver, select the Advanced option and click Next.
NOTE Do not allow the Found New Hardware wizard to perform an automatic search
for the driver.
2 Select the check box for specifying the driver location, and ensure that the other check boxes are
clear.
3 Insert the Starter CD into the CD-ROM drive. If the CD menu appears, close the CD menu.
4 Browse to locate the root directory on the Starter CD (for example, D), and then click OK.
5 Click Next, and then follow the instructions on the screen.
6 Click Finish to close the Found New Hardware wizard. The wizard automatically starts the
installation program (this might take a short while). For Windows 98 and Windows Me, you must
complete the installation program at this point if you wish to install a non-English driver.
7 Complete the installation process.
NOTE The setup program provides options to install non-driver components such as the
Toolbox, which you are recommended to install. For instructions about installing these
components, follow the steps outlined in
printer.
You can also share the printer with other computers using a simple form of networking
known as locally shared networking. See
To install the software before connecting the
To share the printer on a locally shared network.
To share the printer on a locally shared network
In a locally shared network, the printer is connected directly to the USB or parallel connector of a
selected computer (known as the server) and is shared by other computers (clients).
Configuring the printer (Windows) 11
NOTE When sharing a directly connected printer, use the computer with the newest
operating system as the server. For example, if you have a computer running Windows 2000
and another computer running an older version of Windows, use the computer running
Windows 2000 as the server.
Use this configuration only in small groups or when usage is low. The computer that is
connected to the printer is slowed down when many users print to the printer.
1 From the Windows desktop, click Start, point to Settings, and then click Printers or Printers
and Faxes.
2 Right-click the printer icon, click Properties, and then click the Sharing tab.
3 Click the option to share the printer, and give the printer a share name.
4 If you are sharing the printer with client computers that use other versions of Windows, you can
click Additional Drivers to install their drivers as a convenience to them. This optional step
requires you to have the Starter CD in your CD drive.
12 2 Getting started
Configuring the printer (Mac OS)
You can use the printer with a single Macintosh computer using a USB cable, or you can share the
printer among other users on a network.
To install the software for a locally shared network or for a direct connection
1 Connect the printer to the computer with the USB cable or to the network with a network cable.
2 Insert the Starter CD into the CD-ROM drive, double-click the CD icon on the desktop, and then
double-click the Setup icon.
-or-
Locate the installer in the Installer folder of the Starter CD.
3 Click Install Driver and follow the instructions on the screen for your connection type.
4 Open the Print Center or Printer Setup Utility, which is located in the Applications\Utilities folder.
5 To add the printer, click Add.
6 For a direct connection, select USB from the menu.
-or-
For a network connection on an IP network, on the drop-down menu, select Auto or Manual.
7 If you select Auto, select the printer from the printer list.
If you select Manual, type the IP address for the printer and click Connect.
8 Click Add. A mark appears beside the printer name, indicating that this printer is now the default
printer.
9 Close the Print Center or the Printer Setup Utility.
10 If necessary, share the printer with other Macintosh computer users.
● Direct connection: Share the printer with the other Macintosh computer users. See
share the printer on a locally shared network.
● Network connection: Individual Macintosh computer users who want to use the network
printer must install the printer software on their computers.
To
Configuring the printer (Mac OS) 13
To share the printer on a locally shared network
When you connect the printer directly, you can still share the printer with other computers using a
simple form of networking known as locally shared networking. Use this configuration only in small
groups or when usage is low. The computer that is connected to the printer is slowed down when
many users print to the printer.
Basic requirements for sharing in a Macintosh environment include the following items:
■ The Macintosh computers must be communicating on the network using TCP/IP, and the
Macintosh computers must have IP addresses. (AppleTalk is not supported.)
■ The printer that is being shared must be connected to a built-in USB port on the host Macintosh
computer.
■ Both the host Macintosh computer and the client Macintosh computers that are using the shared
printer must have printer-sharing software installed and the printer driver or PPD for the printer
that is installed. (You can run the Installer program to install the printer sharing software and
associated Help files.)
■ The client Macintosh computers should have the appropriate HP printer drivers installed.
■ The client Macintosh computers must be PowerMac computers.
For more information about USB printer sharing, see the support information that is available on the
Apple website
http://www.apple.com or the Mac Help on the computer.
To share with other computers running Mac OS X (10.2 and later)
Use the following steps to share the printer among Macintosh computers that are running Mac OS X
(10.2 and later):
1 Turn on printer sharing on the computer that is connected to the printer (the host).
2 Open System Preferences, click Sharing, click Services, and then select the Printer Sharing
check box.
3 To print from the other Macintosh computers (the clients) on the network, preselect the printer in
Sharing. Then, choose the neighborhood where the printer is shared and select the printer.
14 2 Getting started
Connecting to a network
Your printer can be shared in a network environment by connecting it directly to a network via an
optional HP Jetdirect external print server. This configuration provides better performance than
printing through a computer, flexibility in preparing a location for the printer, and the ability to share
the printer with both Windows and Macintosh users.
For information about setting up HP Jetdirect external print servers, see your HP Jetdirect hardware
and software installation guides. For more information on purchasing HP Jetdirect external print
servers, see
Installing printer software and sharing the printer (Windows)
HP supplies and accessories.
Choose the installation option for the type of network you have:
■ Client/server network: If your network has a computer acting as a dedicated print server, install
the printer software on the server (see
software on the client computers (see
■ Peer-to-peer network: If you have a peer-to-peer network (a network without a dedicated print
server), install the software on the computers that will be using the printer (see
network).
In addition, you can connect to a network printer in both types of networks using the Add Printer
wizard in Windows.
To install the software on a network
Use the following steps to install the printer software in the following networking scenarios:
Your network has a computer acting as a dedicated print server.
You have a peer-to-peer network (a network without a dedicated print server).
1 Connect the printer to the network.
2 Close any programs that are open.
3 Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.
Connecting to a network), and then install the printer
Installing printer software and sharing the printer).
Connecting to a
Connecting to a network 15
If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box,
click OK.
4 Click Install Printer Driver and follow the instructions on the screen to complete the installation.
NOTE If you are installing the software on a dedicated print server, select the option to share
the printer when prompted, and then select to install drivers for Windows clients. The
installation program installs the driver for the server and copies the client drivers to a location
on the server for users (clients).
To share the printer with Windows client computers, see
Installing printer software and
sharing the printer.
To install the printing software on client computers
After the drivers have been installed on the computer that is acting as the print server, the printing
functionality can be shared. Individual Windows users who want to use the network printer must
install the software on their computers (clients).
A client computer can connect to the printer in the following ways:
In the Printers folder, double-click the Add Printer icon and follow the instructions for a network
installation.
-or-
On the network, browse to the printer and drag it to your Printers folder.
-or-
Add the printer and install the software from the INF file on your network.
On the Starter CD, the INF files are stored in folders that use the following format: <CD drive>:\Setup
\Drivers\<operating system>\<language>.
For example, if your CD drive letter is D, then D:\Setup\Drivers\Win2k_XP\English would contain the
English INF file for Windows 2000, Windows Server 2003, and Windows XP.
To install the printer driver using Add Printer
1 From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click
Start, click Control Panel, and then click Printers and Faxes.
2 Double-click Add Printer, and then click Next.
3 Select Network Printer or Network Printer Server.
4 Click Next.
5 Do one of the following:
● Type in the network path or queue name of the shared printer and click Next. Click Have
Disk when prompted to select the printer model.
● Click Next, and then locate the printer in the Shared printers list.
6 Click Next, and then follow the instructions on the screen to complete the installation.
16 2 Getting started
Uninstalling the printer software
To uninstall the software for Windows computers
If you are using Windows 2000, Windows Server 2003, or Windows XP, you must have administrator
privileges to uninstall the printer software.
1 If the printer is connected directly to the computer using a USB or parallel cable, disconnect the
printer.
2 Close any running applications.
3 From the Start menu, open the Control Panel.
4 Double-click Add/Remove Programs.
5 Select the printing software that you wish to remove.
6 Click the button for adding or removing software.
7 Follow the instructions on the screen to complete the removal of the printer software.
NOTE If the uninstallation process fails, restart the computer and complete the steps
above to uninstall the software.
If the software was not successfully installed or the uninstaller could not be found,
complete the following steps to run the scrubber utility. (The scrubber utility is not
available for computers running Windows NT 4.0.)
8 (To run the scrubber utility, complete the following steps.) Disconnect the printer from the
computer.
9 On the computer, restart Windows.
10 Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu.
11 Locate the scrubber utility on the Starter CD and run the utility.
● For Windows 98 and Windows Me, use the scrub9x.exe file located in the Utils\Scrubber
\Win9x_Me folder.
● For Windows 2000, Windows Server 2003, and Windows XP, use the scrub2k.exe file
located in the Utils\Scrubber\Win2k_XP folder.
12 Double-click the scrubber.exe file.
13 Restart you computer, and re-install the printer driver.
To uninstall the software for Macintosh computers
1 If the printer is connected directly to the computer using a USB cable, disconnect the printer.
2 Restart the computer.
NOTE If you do not restart the computer before you uninstall the software, some files
are not removed from your computer when you run the Uninstall option.
Uninstalling the printer software 17
3 Insert the Starter CD into the CD drive.
4 Double-click the CD icon on the desktop.
5 Double-click the installer icon located in the Installer folder and follow the instructions on the
screen.
6 When the Main Installation dialog box appears, select Uninstall from the drop-down list located
in the upper-left part of the dialog box.
7 Follow the instructions on the screen to remove the printer software.
18 2 Getting started
Customizing the printer software setup program
The Starter CD contains a utility that allows system administrators to create customized installation
packages that can be launched silently. System administrators can then distribute a customized
installation package by sharing it from a local or mapped network drive.
To access the utility, select Customization Utility from the CD menu. A software installation
package with the selected language and selected printer components will be created.
To run the print driver from a customized installation package, open the folder that contains the
package and double-click the Install.bat file.
NOTE The Customization Utility is available only for Windows.
Customizing the printer software setup program 19
Installing other software
■ HP photo imaging software Lets you view and edit photos and image files in Windows. To
install this software, insert the Starter CD, click the HP Photo Imaging Software button on the
CD browser menu, and select it from the list of software shown. (See
HP photo imaging software).
■ Linux driver Visit
Linux with HP printers, visit
■ IBM PCL printer driver for IBM OS/2 Visit
the software and for information on using the driver.
NOTE If you are using Windows NT 4.0, Windows 2000, Windows Server 2003, or
Windows XP, you must have administrator privileges to install a printer driver.
www.linuxprinting.org to download the software. For information about using
hp.sourceforge.net.
www7.software.ibm.com/2bcprod.nsf to download
20 2 Getting started
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