Hp DESKJET 870CXI, DESKJET 870C User Manual

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H P D e s k J e t 8 7 0 C P r i n t e r M o d e l N u m b e r a n d D e s c r i p t i o n

Model Number and Description

HP DeskJet 870C Printer

Printer Name

HP DeskJet 870Cse Printer

HP DeskJet 870Cxi Printer

Model Numbers Availability Description

C4565A U.S. only Fast black and color personal printer for

professionals. Printer may be locally shared, or network connected.

C4555A Worldwide Fast black and color personal printer for

professionals. Printer may be locally shared, or network connected.

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H P D e s k J e t 8 7 0 C P r i n t e r F r o n t V i e w

Front View

Access Door

Resume Button & Light

Print Cartridge Latches

Print Cartridge Cradles

Single Sheet Feeder

IN Tray

Paper Width Adjuster

Paper Length Adjuster

Power Button & Light

2145001

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H P D e s k J e t 8 7 0 C P r i n t e r R e a r V i e w

Rear View

IEEE-1284 Interface Port (MS DOS/Windows)

Macintosh Interface Port

Note

When looking at the rear, the power plug is on the left side of the printer.

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H P D e s k J e t 8 7 0 C P r i n t e r O r d e r i n g P r i n t e r O p t i o n s

Ordering Printer Options

Localized Printer Options (HP DeskJet 870Cxi)

Printer Region or Country

Argentina Spanish C4555A AC8 8120-6175 C4565-60047 PC: C4565-60022

Asia Pacific/ U.K. cord

Australia English C4555A ABG 8120-6175 C4565-60040 PC: C4565-60002

Brazil Portu-

Canada Int’l

Caribbean Int’l

Czech. Republic

Denmark Danish C4555A ABY 8120-6178 C4565-60031 PC: C4565-60009

Europe Int’l

Europe French C4555A ACS 8120-6174 C4565-60034 PC: C4565-60012

Europe German C4555A ACT 8120-6174 C4565-60035 PC: C4565-60013

Europe Dutch C4555A ACU 8120-6174 C4565-60032 PC: C4565-60010

Europe Italian C4555A ARP 8120-6174 C4565-60041 PC: C4565-60016

Finland Finnish C4555A ABX 8120-6174 C4565-60033 PC: C4565-60011

Greece Greek C4555A AB7 8120-6174 C4565-60036 PC: C4565-60052

Continued on next page

Manual Language

Int’l

English

guese

English

and

French

English

Czecho-

slovakian

English

Option

Number

C4555A ARS 8120-6173 C4565-60040 PC: C4565-60002

C4555A AC4 8120-6836 C4565-60045 PC: C4565-60020

C4555A A2L 8120-6836 C4565-60040

ARV 8120-6174 C4565-60040 PC: C4565-60002

C4555A AKB 8120-6174 C4565-60030 PC: C4565-60008

C4555A ABB 8120-6174 C4565-60040 PC: C4565-60002

Power

Cable

Manual

Kit

C4565-60034

Printer

Software

Kit

MAC: C4565-60003

PC: C4565-60002

MAC: C4565-60003

PC: C4565-60012

MAC: C4565-60025

MAC: C4565-60003

MAC: C4565-60025

MAC: C4565-60026

MAC: C4565-60003

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H P D e s k J e t 8 7 0 C P r i n t e r O r d e r i n g P r i n t e r O p t i o n s

Localized Printer Options (HP DeskJet 870Cxi) (Cont.)

Printer Region or Country

Hong Kong Int’l

Hungary Hungarian C4555A AKC 8120-6174 C4565-60038 PC: C4565-60014

India Int’l

Israel Hebrew C4555A ABT 8120-6181 C4565-60037 PC: C4565-60052

Jordan, Lebanon, N. Africa

Latin America Spanish C4555A ABM 8120-6836 C4565-60047 PC: C4565-60022

Latin America English C4555A ACH 8120-6836 C4565-60004 PC: C4565-60002

Middle East Arabic C4555A ARU 8120-6173 C4565-60029 PC: C4565-60052

North Asia Int’l

Norway Norwegian C4555A ABN 8120-6174 C4565-60043 PC: C4565-60018

Philippines Int’l

Poland Polish C4555A AKD 8120-6174 C4565-60044 PC: C4565-60019

Portugal Port-

Russia Cyrillic C4555A ACB 8120-6174 C4565-60046 PC: C4565-60021

Russia Int’l

Saudi Arabia Arabic C4555A ARG 8120-6836 C4565-60029 PC: C4565-60052

Singapore Int’l

Continued on next page

Manual Language

English

Arabic C4555A ARW 8120-6174 C4565-60029 PC: C4565-60052

English

uguese

English

Option

Number

C4555A AB5 8120-6173 C4565-60040 PC: C4565-60002

C4555A ACJ 8120-6180 C4565-60040 PC: C4565-60002

C4555A ART 8120-6174 C4565-60040 PC: C4565-60002

C4555A A2K 8120-6836 C4565-60040 PC: C4565-60002

C4555A AB9 8120-6174 C4565-60045 PC: C4565-60020

C4555A AR3 8120-6174 C4565-60040 PC: C4565-60052

C4555A AB4 8120-6173 C4565-60040 PC: C4565-60002

Power

Cable

Manual

Kit

Printer

Software

Kit

MAC: C4565-60003

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H P D e s k J e t 8 7 0 C P r i n t e r O r d e r i n g P r i n t e r O p t i o n s

Localized Printer Options (HP DeskJet 870Cxi) (Cont.)

Printer Region or Country

South Africa Int’l

South America Spanish C4555A AKV 8120-6174 C4565-60047 PC: C4565-60022

Spain Spanish C4555A ABE 8120-6174 C4565-60047 PC: C4565-60022

Swedish Swedish C4555A ABS 8120-6174 C4565-60048 PC: C4565-60023

Switzerland German C4555A ABP 8120-6179 C4565-60035 PC: C4565-60013

Switzerland French C4555A ABQ 8120-6179 C4565-60034 PC: C4565-60012

Switzerland Int’l

Switzerland Italian C4555A ACN 8120-6179 C4565-60041 PC: C4565-60016

Thailand Thai C4555A AB3 8120-6174 C4565-60049 PC: C4565-60002

Turkey Turkish C4555A AB8 8120-6174 C4565-60051 PC: C4565-60002

U.K. Int’l

United States U.S.

Manual Language

English

Option

Number

C4555A ACQ 8120-6180 C4565-60040 PC: C4565-60002

C4555A ACD 8120-6179 C4565-60040 PC: C4565-60002

C4555A ABU 8120-6173 C4565-60040 PC: C4565-60002

C4555A ABA 8120-6836 C4565-60004 PC: C4565-60002

Power

Cable

Manual

Kit

Printer

Software

Kit

MAC: C4565-60003

MAC: C4565-60026

MAC: C4565-60025

MAC: C4565-60003

Localized Printer Options (HP DeskJet 870Cse)

Printer Region or Country

U.S. U.S.

Manual Language

English

Option

Number

C4565A ABA 8120-6177 C4565-60004 PC: C4565-60002

Power

Cable

Manual

Kit

Printer

Software Kit

MAC: C4565-60003

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H P D e s k J e t 8 7 0 C P r i n t e r O r d e r i n g P r i n t e r O p t i o n s

Available Power Cords

Power Cord Region or Country HP Reorder Number

U.S.A., Canada, Mexico, Korea, Taiwan 8120-6836 Europe (except U.K.) 8120-6174 U.K. 8120-6173 South Africa, India 8120-6180 Australia, New Zealand, mainland China 8120-6175 Switzerland 8120-6179 Denmark 8120-6178

Available User’s Guide Kits

User’s Guide Kit Name HP Reorder Number

U.S. English User’s Guide Kit C4564-60004 Int’l English User’s Guide Kit C4564-60040 Arabic User’s Guide Kit C4564-60029 Simplified Chinese User’s Guide Kit C4564-60053 Traditional Chinese User’s Guide Kit C4564-60050 Czechoslovakian User’s Guide Kit C4564-60030 Danish User’s Guide Kit C4564-60031 Dutch User’s Guide Kit C4564-60032 Finnish User’s Guide Kit C4564-60033 French User’s Guide Kit C4564-60034 German User’s Guide Kit C4564-60035 Greek User’s Guide Kit C4564-60036 Hebrew User’s Guide Kit C4564-60037 Hungarian User’s Guide Kit C4564-60038 Italian User’s Guide Kit C4564-60041 Japanese User’s Guide Kit C4564-60042 Norwegian User’s Guide Kit C4564-60043 Polish User’s Guide Kit C4564-60044 Portuguese User’s Guide Kit C4564-60045 Russian User’s Guide Kit C4564-60046 Spanish User’s Guide Kit C4564-60047 Swedish User’s Guide Kit C4564-60048 Thai User’s Guide Kit C4564-60049 Turkish User’s Guide Kit C4564-60051

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H P D e s k J e t 8 7 0 C P r i n t e r I t e m s I n c l u d e d

Items Included

HP DeskJet 870Cxi

HP DeskJet 870Cse printer with power cord (see “Localized Printer Options” for details)

User's Guide Kit (see “Localized Printer Options” for details) Printer driver software for MS Windows and Macintosh (diskettes)

(see “Localized Printer Options” for details) One black and one color print cartridge Ready, Set, Create Print Kit (See below)

HP DeskJet 870Cse

HP DeskJet 870Cxi printer with power cord (see “Localized Printer Options” for details)

User's Guide and DOS Printing Guide (see “Localized Printer Options” for details)

Printer software (diskettes) (see “Localized Printer Options” for details)

One black and one color print cartridge From Start to Business Print Kit (See below)

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H P D e s k J e t 8 7 0 C P r i n t e r I t e m s I n c l u d e d

Ready, Set, Create Print Kit

CD-ROM with 648 templates designed for internal business communications (memos, reports, analyses, presentations)

How-to guide for effective business communications Media samples: 5 transparencies, 5 sheets of premium inkjet

paper, 20 sheets of bright white inkjet paper

From Start to Business Print Kit

CD-ROM with 660 templates designed for internal business communications (letterhead, proposals, flyers/brochures, business cards, etc.)

How-to guide for effective business communications and creating a positive business image

Media samples: 10 sheets of premium inkjet paper, 30 sheets of bright white inkjet paper

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H P D e s k J e t 8 7 0 C P r i n t e r F o n t s I n c l u d e d

Fonts Included

Note HP FontSmart for MS Windows (included with your printer’s

software) displays each font’s appearance, and allows you to add or remove fonts from your font list as you need them.

Scaleable TrueType fonts for MS Windows

Albertus Corsiva Nadianne Bold Albertus Extra Bold Courier Old English Antique Olive Garamond CG Omega Antique Olive Compact Gill Sans Ozzie Black Arial Gill Sans Light Party Arial Narrow Gill Sans Light CG Poster Bodini Arial Black Gill Sans Condensed Pompeii Capitals PL Benguiat Frisky Gill Sans Extra Bold Signet Roundhand Bertram Gloworm Sorts Bodoni CG Goudy Oldstyle Strider Bodoni Black CG Goudy Oldstyle Extra

Bold Book Antiqua Graphite Light Theatre Antione ITC Bookman Old Style Graphos CG Times Century Gothic Letter Gothic Times New Roman Century Schoolbook Lucida Casual Univers Challenge Extra Bold Lucida Casual Italic Univers Condensed Clarendon Marigold Univers Light Condensed Clarendon Condensed Bold Metrostyle Univers Extended Clarendon Extra Bold Metrostyle Extended Wingdings Coronet Milestones

Symbol

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H P D e s k J e t 8 7 0 C P r i n t e r F o n t s I n c l u d e d

Scaleable TrueType fonts for Macintosh

Arial Black ITC Bookman Bold New Century Schoolbook Arial Narrow ITC Bookman Bold Italic New Century Schoolbook Bold Arial Narrow Italic Cooper Black New Century Schoolbook Bold

Italic ITC Avant Garde Dom Casual Phyllis ITC Avant Garde Bold Graphite Light CG Poster Bodini PL Benguiat Frisky Graphite Light Narrow Signet Roundhand Bernhard Modern Lucida Casual ITC Zapf Chancery ITC Bookman Lucida Casual Italic ITC Zapf Dingbats ITC Bookman Italic Milestones

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H P D e s k J e t 8 7 0 C P r i n t e r I n t e r n a l F o n t s

Internal Fonts

All fonts included with the HP DeskJet 870C series printers are scalable fonts. These fonts are available in portrait and landscape orientation. There are no bitmapped fonts installed in the printer.

Internal Fonts (Scalable) Technology Treatment

Arial Intellifont (TT) Text, Bold, Italic, Bold Italic

CG Times Convergent Roman, Bold, Italic, Bold Italic

Courier Intellifont Roman, Bold, Italic, Bold Italic

Letter Gothic Intellifont Roman, Bold, Italic, Bold Italic

Symbol TrueType Symbol

Times New Roman Convergent Text, Bold, Italic, Bold Italic

Univers Intellifont Text, Bold, Italic, Bold Italic

Wingdings TrueType Symbol

Symbol Sets

PC-8 HP Roman-8 Danish/Norwegian (ISO 60) PC-8 Danish/Norwegian PC-8 Turkish ANSI/ASCII (ISO 6) United Kingdom (ISO 4) French (ISO 69) German (ISO 21) Italian (ISO 15) Spanish (17) Swedish (ISO 11) PC-870 Multilingual PC-852 Latin 2 ECMA-94 Latin 1 (8859/1) Legal Windows Latin 1 ECMA-94 Latin 2 (8859/2) Windows Latin 2 Windows Latin 5 ECMA-128 Latin 5 (8859/5) PC-850 PC-852

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H P D e s k J e t 8 7 0 C P r i n t e r P a r t N u m b e r s

Part Numbers

Item Description Part Number

Interface Cables DOS/MS Windows HP IEEE-1284 Parallel Interface

Cable (2 meter length) DOS/MS Windows HP IEEE-1284 Parallel Interface

Cable (3 meter length) Macintosh RS-422 Serial Cable 92215S Macintosh AppleTalk Network Cable 92215N HP Centronics Parallel Interface Cable C2912B or

Print Cartridges Black Inkjet Print Cartridge 51645A

Color Inkjet Print Cartridge 51641A

Media Premium Transparency Film (U.S. letter, 50 sheets) C3834A

Premium Transparency Film (U.S. letter, 20 sheets) C3828A Premium Transparency Film (European A4, 50 sheets) C3835A Premium Transparency Film (European A4, 20 sheets) C3832A Premium Glossy Paper (U.S. letter, 50 sheets) C3836A Premium Glossy Paper (U.S. letter, 10 sheets) C3833A Premium Glossy Paper (European A4, 50 sheets) C3837A Premium Glossy Paper (European A4, 10 sheets) C3831A Premium InkJet Paper (U.S. letter, 200 sheets) 51634Y Premium InkJet Paper (European A4, 200 sheets) 51634Z

Accessories HP PrinterPal Accessory C2970A

HP SupportPack Contact your local

C2950A

C2951A

HP24542D

dealer

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H P D e s k J e t 8 7 0 C P r i n t e r U s e r R e p l a c e a b l e C o m p o n e n t s

User Replaceable Components

Access Door (Top Cover) Assembly (C4555-67903 or C4565-67903)

Base Foot Assembly (4 ea.) (C2128-40063) (Shown below printer)

I/O Tray Assembly (C4555-67902) Service Station Assembly (C2145-67904)

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H P D e s k J e t 8 7 0 C P r i n t e r H o s t / S y s t e m R e q u i r e m e n t s

Host/System Requirements

DOS

DOS version 3.3 or later 80286 (or faster) processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to

print in color

MS Windows 3.x

80386 (or faster) processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to

print in color 10 - 20 MB free hard disk space

MS Windows 95

80386 (or faster) processor At least 8 MB of RAM 10 - 20 MB free hard disk space

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H P D e s k J e t 8 7 0 C P r i n t e r H o s t / S y s t e m R e q u i r e m e n t s

Macintosh

Minimum System Requirements

Macintosh system software version 7.1 68030/33 MHz with at least 4 MB of system memory Power PC with at least 8 MB of system memory At least 7.5 MB free hard disk space (1.5 MB for the printer drivers

and 6.0 MB for the optional fonts). If you have less than 7.5 MB of free disk space, your software may not install properly.

Recommended System Requirements

Macintosh system software version 7.5 or later Power PC with at least 16 MB of system memory At least 7.5 MB free hard disk space

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H P D e s k J e t 8 7 0 C P r i n t e r D r i v e r I n s t a l l a t i o n

Driver Installation

For the printer to operate properly, an HP DeskJet 870C printer driver must be installed in your computer. Refer to “Printer Driver Information/Installing the Printer Driver” for more detailed information.

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H P D e s k J e t 8 7 0 C P r i n t e r I n t e r f a c e S p e c i f i c a t i o n s

Interface Specifications

HP DeskJet 870C series printers have two interface connectors to support both DOS and Macintosh computers. The 36-pin Centronics style connector is used with DOS/MS Windows based computers. The 8-pin mini-circular DIN connector is used with Macintosh computers.

Note that only one connector can be active at a time. At power-up, the first connector that senses active incoming data will be the dedicated I/O port. The other connector will remain inactive.

Category DOS I/O Connector Macintosh I/O Connector

Communication Modes Available

Supported Macintosh Protocols

Compatible (standard Centronics) is the default communication mode

Compatible (Centronics parallel, IEEE 1284 compliant with 1284-B receptacle)

Nibble Byte Extended Capabilities Port

(ECP)

RS-422 Serial (57.6 Kbaud) AppleTalk (230.4 Kbaud) High-Speed Externally-Clocked Serial

Mode

Serial Pacing Protocol (SPP) AppleTalk Transaction Protocol (ATP) AppleTalk Link Access Protocol (ALAP) Datagram Delivery Protocol (DDP) Echo Protocol (EP) Name Binding Protocol (NBP) Printer Access Protocol (PAP) Routing Table Maintenance Protocol

(RTMP)

Printer Memory

Category Specification

Built-In ROM 2 MB Built-In RAM 0.5 MB

Receive Buffer 32 Kbytes

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H P D e s k J e t 8 7 0 C P r i n t e r P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s

Product Performance Specifications

HP DeskJet 870C series printers print a true 600 DPI dot size. In the Normal mode, 300x300 data is sent which the printer REts to 600x600. This happens very quickly because the conversion uses a hard-coded table to convert to 600x600 rather than an on-the-fly algorithm.

In the Best mode, 600x600 data is sent to the printer and used directly. Although somewhat slower than the Normal mode, this approach produces the highest quality.

In either case, internal fonts are stored as outlines which are rendered directly to 600x600 or 300x300 depending upon print mode.

Print Speed

Print Mode Black Text Print Speed

Best 4 ppm 1.0 ppm Normal 7 ppm 2.0 ppm EconoFast 8.0 ppm 4 ppm

1. Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity.

Color Print Speed

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H P D e s k J e t 8 7 0 C P r i n t e r P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s

Print Modes

Mode

EconoFast 300 x 300

Normal

Best 600 x 600

1. In the Normal mode, a special Text/Lines mode is supported that optimizes performance and

quality when only text and lines are present on the page. The printer uses this mode on a pageby-page basis if the following are true:

All text (of any color) is less than 24 pt. All lines (of any color) are less than 4 pt. (including framed objects) There are no more than 75 lines on the page Only lines and text occur on the page.

Plain Paper HP Premium Glossy Paper Transparency

N/A N/A N/A

1 Pass Color 1 Pass Black

300x300 Black (REt to 600x600)

300x300 Color (with CREt)

2 Pass Color 1 Pass Black

Black 600 x 300

Color (with CREt) 4 Pass Color

3 Pass Black

300x300 Black (REt to 600x600)

300x300 Color (with CREt)

4 Pass Color 3 Pass Black

600 x 600 Black

600 x 300 Color (with CREt)

8 Pass Color 4 Pass Black

300x300 Black (REt to 600x600)

300x300 Color (with CREt)

4 Pass Color 3 Pass Black

600 x 600 Black

600 x 300 Color (with CREt)

8 Pass Color 4 Pass Black

300x300 Black (REt to 600x600)

300x300 Color (with CREt)

4 Pass Color 3 Pass Black

600 x 600 Black

600 x 300 Color (with CREt)

8 Pass Color 4 Pass Black

DOS Graphics Resolution

75 dpi 150 dpi 300 dpi

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H P D e s k J e t 8 7 0 C P r i n t e r P a p e r H a n d l i n g

Paper Handling

Category Specification

Paper Grain Long Grain Only Paper Weight 16 to 36 lb (60 to 135 g/m2) Envelope Weight 20 to 24 lb (75to 90 g/m2) Card Stock Weight 110 lb Maximum, 8.5 pt Maximum Thickness

(110 to 200 g/m IN Tray Capacity 150 Sheets of 20 lb Paper Envelope Feeder Capacity Up to 15 Envelopes OUT Tray Paper Capacity Up to 50 Sheets of 20 lb Paper OUT Tray Envelope Capacity Up to 15 Single Sheet Capacity 1 Sheet at a Time Card Stock Capacity Up to 30 Cards Label Capacity Up to 25 Sheets

)

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H P D e s k J e t 8 7 0 C P r i n t e r P a p e r H a n d l i n g

Supported Media/Sizes

Media English Size Metric Size

U.S. Letter 8 1/2 in. x 11 in. 215.9 mm x 279.4 mm U.S. Legal 8 1/2 in. x 14 in. 215.9 mm x 355.6 mm U.S. Executive 7 1/4 in. x 10 1/2 in. 184.1 mm x 266.7 mm ISO & JIS A4 8.27 in. x 11.69 in. 210 mm x 297 mm ISO & JIS A5 5.85 in. x 8.27 in. 148.5 mm x 210 mm JIS B5 7.17 in. x 10.12 in. 182 mm x 257 mm U.S. No. 10 Envelope 4 1/8 in. x 9 1/2 in. 104.8 mm x 241.3 mm International DL Envelope 4.33 in. x 8.66 in. 110 mm x 220 mm International C6 Envelope 4.49 in. x 6.38 in. 114 mm x 162 mm U.S. Size Card Stock 4 in. x 6 in. 101.6 mm x 152.4 mm U.S. Size Card Stock 5 in. x 8 in. 127 mm x 203.2 mm ISO & JIS A6 Postcard 4.13 in. x 5.85 in. 105 mm x 148.5 mm Japanese Hagaki Postcard 3.94 in. x 5.83 in. 100 mm x 148 mm Custom Minimum Size 3.94 in. x 5.83 in. 100 mm x 148 mm Custom Maximum Size 8.5 in. x 14 in. 216 mm x 356 mm U.S. Transparency 8 1/2 in. x 11 in. 215.9 mm x 279.4 mm European Transparency 8.27 in. x 11.69 in. 210 mm x 297 mm U.S. glossy 8 1/2 in. x 11 in. 215.9 mm x 279.4 mm European A4 glossy 8.27 in. x 11.69 in. 210 mm x 297 mm Special U.S. 8 1/2 in. x 11 in. 215.9 mm x 279.4 mm Special A4 8.27 in. x 11.69 in. 210 mm x 297 mm U.S. labels 8 1/2 in. x 11 in. 215.9 mm x 279.4 mm European labels 8.27 in. x 11.69 in. 210 mm x 297 mm

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H P D e s k J e t 8 7 0 C P r i n t e r P r i n t a b l e A r e a s

Printable Areas

U.S. Paper

Supported Media

Media Media Size Printable Area

U.S. Letter 8.5 in. X 11 in.

(215.9 mm X 279.4 mm)

U.S. Legal 8.5 in. X 14 in.

(215.9 mm X 355.6 mm)

U.S. Executive 7.25 in. X 10.5 in.

(184.1 mm X 266.7 mm)

8.0 in. X 10.50 in. (203.2 mm X 266.7 mm)

8.0 in. X 13.50 in. (203.2 mm X 342.9 mm)

6.75 in. X 10.00 in. (172.5 mm X 254.0 mm)

Margins (Portrait Orientation)

Media Top Bottom Left Right

U.S. Letter 0.04 in.

(1.0 mm)

U.S. Legal 0.04 in.

(1.0 mm)

U.S. Executive

0.04 in. (1.0 mm)

0.46 in. (11.7 mm)

0.25 in. (6.3 mm)

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H P D e s k J e t 8 7 0 C P r i n t e r P r i n t a b l e A r e a s

A4, A5, B5 Paper

Supported Media

Media Media Size Printable Area

ISO & JIS A4 8.27 in. X 11.69 in.

(210mm X 297 mm)

ISO & JIS A5 5.83 in. X 8.27 in.

(148mm X 210 mm)

JIS B5 7.17 in. X 10.12 in.

(182 mm X 257mm)

8.0 in. X 11.19 in. (203.2 mm X 284.3 mm)

5.57 in. X 7.77 in. (141.6 mm X 197.3 mm)

6.91 in. X 9.62 in. (175.6 mm X 244.3 mm)

Margins (Portrait Orientation)

Media Top Bottom Left Right

ISO & JIS A4

ISO & JIS A5

JIS B5 0.04 in.

0.04 in. (1.0 mm)

(1.0 mm)

0.46 in. (11.7 mm)

0.13 in. (3.44 mm)

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H P D e s k J e t 8 7 0 C P r i n t e r P r i n t a b l e A r e a s

Card Stock

Supported Media

Media Media Size Printable Area

U.S. Card Stock 4 in. X 6 in.

(101.6 mm X 152.4mm

U.S. Card Stock 5 in. X 8 in.

(127.0 mm X 203.2 mm)

ISO & JIS A6 Cards 4.13 in. X 5.83 in.

(105 mm X 148 mm)

Japanese Hagaki Postcard 3.94 in. X 5.85 in.

(100 mm X 148.5 mm)

3.75 in. X5.50 in.

95.3 mm X 139.7 mm)

4.75 in. 7.50 in. (120.7 mm X 190.5 mm)

3.88 in. X 5.34 in. (98.6 mm X 135.3 mm)

3.69 in. X 5.33 in. (93.6 mm X 135.3 mm)

Margins (Portrait Orientation)

Media Top Bottom Left Right

U.S. Card Stock 0.04 in.

(1.0 mm)

U.S. Card Stock 0.04 in.

(1.0 mm)

ISO & JIS A6 Cards 0.04 in.

(1.0 mm)

Japanese Hagaki Postcard

0.04 in. (1.0 mm)

0.46 in. (11.7 mm)

0.125 in. (3.2 mm)

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H P D e s k J e t 8 7 0 C P r i n t e r P r i n t a b l e A r e a s

Envelopes

Supported Media

Media Media Size Printable Area

No. 10 Envelope 4.125 in. X 9.5 in.

(104.8 mm X 241.3 mm)

International DL Envelope 4.33 in. X 8.66 in.

(110 mm X 220 mm)

International C6 Envelope 4.49 in. X 6.38 in.

(114 mm X 162 mm)

3.88 in. X 8.59 in. (98.4mm X 218.3 mm)

4.08 in. X 7.76 in. (103.6 mm X 197.0 mm)

4.24 in. X 5.47 in. (107.6 mm X 139.0 mm)

Margins (Portrait Orientation)

Media Top Bottom Left Right

No. 10 Envelope 0.125 in.

(3.2 mm)

International DL Envelope

International C6 Envelope

0.125 in. (3.2 mm)

0.87 in. (22.0 mm)

0.04 in. (1.0 mm)

Note The bottom margin is the left side (return address side) of the

envelope.

Page 27

H P D e s k J e t 8 7 0 C P r i n t e r P r i n t a b l e A r e a s

Custom Page

Minimum Page Size Margins Width Length Top Bottom Left Right

3.94 in. (100 mm)

5.83 in. (148mm)

0.04 in. (1.0 mm)

0.46 in. (11.7 mm)

0.13 in.

(3.44 mm)

0.13 in. (3.44 mm)

Page 28

H P D e s k J e t 8 7 0 C P r i n t e r P h y s i c a l S p e c i f i c a t i o n s

Physical Specifications

Weight: 6.5 kg (14.3 lb.)

Page 29

H P D e s k J e t 8 7 0 C P r i n t e r E l e c t r i c a l S p e c i f i c a t i o n s

Electrical Specifications

Category Specification

Input Voltage 100 VAC-240 VAC ± 10% Frequency 50/60 Hz ± 3 Hz Power consumption 0.5 Watts (Off)

5.25 Watts (non-printing) 48 Watts Maximum (Printing)

Page 30

H P D e s k J e t 8 7 0 C P r i n t e r E n v i r o n m e n t a l S p e c i f i c a t i o n s

Environmental Specifications

Attributes Specification

Operating temperature 5∞ C to 4∞ C (41∞ F to 104∞ F) Optimum temperature 15∞ C to 35∞ C (59∞ F to 95∞ F) Storage temperature -40∞ C to 60∞ C (-40∞ F to140∞ F) Operating humidity

(noncondensing) Storage humidity

(noncondensing)

wAd

pAm

Noise Levels ISO 9296 Sound Power, L Sound Pressure, L

1. Bystander position

Optimal Operating Conditions

20% to 80% relative humidity, maximum wet bulb 35∞ C (95∞ F)

15% to 80% relative humidity, maximum wet bulb 60∞ C (140∞ F)

Best Mode EconoFast Mode

6.3 B(A) 6.5 B(A) 50 dB(A) 53 dB(A)

Page 31

H P D e s k J e t 8 7 0 C P r i n t e r S a f e t y a n d E M I S p e c i f i c a t i o n s

Safety and EMI Specifications

Category Specification

Safety Certifications

EMI Certifications

UL, CSA, TUV, NOM

FCC Part 15, Class B, when used with a Class B computing device (USA), EMC Directive 89/336/EEC (European Community), VCCI Class 2 (Japan)

Page 32

H P D e s k J e t 8 7 0 C P r i n t e r R e l i a b i l i t y S p e c i f i c a t i o n s

Reliability Specifications

Category Specification

Printer usage rate 1,000 Pages per Month (Black)

160 Pages per Month (Color)

Mean time between failures (MTBF)

Mechanism life 60,000 Pages

20,000 hours (2,000 hours Power On and 12,000 Printed Pages per Year)

Page 33

H P D e s k J e t 8 7 0 C P r i n t e r P a c k a g i n g S p e c i f i c a t i o n s

Packaging Specifications

Weight: 8.432 kg (18.59 lb.)

Page 34

General Refilling Policy

Caution The ink in the print cartridges has been carefully formulated

by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibility of Hewlett-Packard.

Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges.

capacity print cartridge may result in a sudden loss of ink from the print cartridge

capacity black ink or color ink print cartridges is not covered by the Hewlett-Packard warranty or customer service agreements.

. Printer damage caused by refilling high-

Attempting to refill the high-

Page 35

Part Numbers

Part Number Description

51641A Color Inkjet Print Cartridge

(Cyan, Magenta, and Yellow Inks)

51645A High Capacity Inkjet Print Cartridge (Black)

Page 36

Print Cartridge Specifications

Specification Hewlett-Packard Print Cartridges

Type Plain paper drop-on-demand

Thermal InkJet printing

Ink Base

51645A (Black) 51641A (Color)

Print Cartridge Life

51645A (Black) 51641A (Color)

Typical Usable Ink

51645A (Black) 51641A (Color)

Number of Nozzles

51645A (Black) 51641A (Color)

Pen Speed

51645A (Black) 51641A (Color)

Shelf Life 18 Months Vertical Resolution 300 dpi

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.

2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.

Pigment Based Ink Dye Based Ink

840 Pages at 5% Density 460 Pages at 15% Density

41 ml 16 ml per Chamber

300 Nozzles 192 Nozzles (64 per Color)

12 kHz 6 kHz

Page 37

Thermal Inkjet Technology

The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 300 nozzles (192 nozzles on the color print cartridge). The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle.

This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber.

This process is repeated up to 12,000 times per second and creates residual heat in the resistor which must be removed. A layer of silicon placed above the resistor transfers the residual heat from the resistor.

Page 38

Print Cartridge Safety

If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199. For health related issues, this line is staffed 24 hours per day.

Material Safety Data Sheet (MSDS)

A Material Safety Data Sheet (MSDS) is available for the print cartridges. The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address:

Hewlett-Packard Customer Information Center Department MSDS 19310 Pruneridge Avenue Cupertino, CA 95014 Mailstop 49AS

Telephone 1 (800) 752-0900 Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)

The Material Safety Data Sheet is also available from the following sources:

HP forums of electronic bulletin board services HP FIRST Customer Support Centers

Refer to “Service and Support/Resources” for access to the above resources.

Page 39

Maintaining Print Cartridges

The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality. These operations occur transparently to the user.

Proper use and handling will provide optimum print quality and print cartridge life.

Note

See “Print Cartridge Information/Maintenance and Troubleshooting” for more print cartridge troubleshooting information.

Print Cartridge Tips

Print Cartridge Dos and Don’ts

Do: Don’t:

Keep print cartridges sealed in their packaging until ready for use. (The print cartridges have a longer life sealed in the packaging than in the printer or the print cartridge storage container.)

Keep opened print cartridges in the printer. Do not unplug the printer without turning the

If the printout is missing dots or white lines appear to run through the printout, refer to “Troubleshooting Information/Print Quality Problems/Missing Dots”.

Store print cartridges at room temperature. Do not install a print cartridge that has crusting

Press the Power button to turn off the printer rather than unplugging the printer.

Do not use print cartridges after the expiration date. See “Print Cartridge Information/ Maintenance and Troubleshooting”.

power off from the power button. Pressing the power button caps the print cartridge in the service station, keeping the ink from drying in the print cartridge nozzles.

Do not allow the print cartridge contacts and nozzles to touch any surface or object, including your fingers. Skin oil and dust can cause print quality problems.

of dried ink around the print cartridge nozzles. Discard it and install a new print cartridge.

Note On the HP DeskJet 850 Printer, opening the access door

automatically moves the print cartridge to the center of the mechanism for easy access.

Page 40

Modifying or Refilling Print Cartridges

See “Print Cartridge Information/General/Refilling Policy”.

Page 41

Identifying the Expiration Date

Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture.

Methods for Identifying Print Cartridge Expiration Dates

Method 1 - Read the Date on the Box

If the print cartridge is in a box, read the “Use Before” date printed on the box.

Page 42

Method 2 - Read the Code on the Print Cartridge

1. Determine the manufacturing date from the code printed on the print

cartridge.

51641A (Color)

51645A (Black)

2. Replace the print cartridge if it is more than 18 months after the

manufacturing date code.

Note

Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism.

Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf-life specification.

Page 43

Short Print Cartridge Life

There are several causes for a short print cartridge life. The information below identifies the average print cartridge life and possible causes for a reduction to this cartridge life.

Print Cartridge Life Specifications

Sealed in its Container

Print Cartridge Part Number

Black 51645A 840 Pages 18 Months Color 51641A 560 Pages 18 Months

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.

Possible Causes for Short Print Cartridge Life

Cause Reason

Higher coverage rate than listed in the specifications

Pages contain graphics Generally, graphics use ink at a much higher rate than text. If

Selected print mode Higher quality print modes use more ink than a draft print mode. To

Print cartridge past its expiration date

Continued on next page

The rate of coverage on the page significantly impacts the number of pages per print cartridge. Heavy concentrations of ink and higher print quality settings significantly reduce the number of pages per print cartridge.

possible, print drafts of documents without the graphics.

maximize print cartridge life, print drafts of documents in EconoFast mode, then print the final copies in Best mode.

Replace the print cartridge. Use a FIFO (First In-First Out) inventory process to minimize having a stock of expired print cartridges.

5% Density 15% Density

(Shelf Life)

Page 44

Possible Causes for Short Print Cartridge Life (Cont.)

Cause Reason

Printer unplugged with the print cartridge out of its home position

Print cartridge may need to be restored

Excessive use of the print cartridge cleaning routine

Print cartridge stored outside of the printer

Refilled print cartridge Hewlett-Packard does not recommend or guarantee the print

Print cartridge prematurely removed from its sealed container

Incorrect estimate of pages printed with the print cartridge

Faulty print cartridge Replace the print cartridge. If there becomes a pattern of faulty

Printer hardware problem The service station may be faulty, or the printer may be

Short color print cartridge life Most of the causes for short black print cartridge life also apply

A service station is located at the right end of the mechanism. This service station caps the print cartridge nozzles to minimize ink drying in the nozzles. Turning off the printer caps the print cartridge and returns it to the service station. Always allow the print cartridge to return to the home position by pressing the Power button rather than unplugging the printer.

Run the print cartridge cleaning routine. If print quality is not restored after a page of printing, replace the print cartridge.

The process of restoring print cartridges by running the cleaning routine uses ink. Avoid excessive use of the cleaning routine.

Open print cartridges must be stored in the printer.

quality or life from the refilling of print cartridges. Replace the print cartridge with a new print cartridge.

The print cartridge has a longer life sealed in its packaging than in the printer or the print cartridge storage container. Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge promptly into the printer.

It is very easy to underestimate the number of pages printed. When counting pages per cartridge, be sure to count drafts that are thrown away.

print cartridges, the printer may be causing the print cartridges to fail. In this case, return the printer for repair and indicate the history of the faulty print cartridges.

damaging the print cartridges. If the problem recurs with the printer, return the printer for repair and indicate the history of the faulty print cartridges.

to the color print cartridge. Review the other possible causes in this table.

Page 45

Print Cartridge Cleaning Routine

If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning".

Page 46

Clearing Clogged Nozzles

If rows of dots are missing, if the print cartridge contains ink, and if the print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge.

Page 47

Printout Missing Dots

Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots".

Page 48

Print Quality Problems

Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems".

Page 49

Media Part Numbers

The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper Handling.”

HP Media Part Numbers

Product Name

HP Premium Inkjet Paper (Not for use with photo pen)

HP Premium Inkjet Papern (Not for use with photo pen)

HP Premium Transparency Film

HP Premium Glossy Paper

HP Greeting Card Paper

Continued on next page

Description Dimensions Package

U.S. Letter/A-size coated paper for premium DeskJet printing

European/A4-size coated paper for premium DeskJet printing

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size glossy paper 216 x 279 mm

European/A4-size glossy paper 210 x 297 mm 10 sheets C3831A

U.S. Letter/A-size glossy paper 216 x 279 mm

European/A4-size glossy paper 210 x 297 mm 50 sheets C3837A

A-size paper and matching envelope for Quarter fold cards

Part

Size

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm 200

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm 20 sheets C3832A

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm 50 sheets C3835A

(8.5 x 11 in)

216 x 279 mm

(8.5 x 11 in)

200

sheets

20 sheets C3828A

50 sheets C3834A

10 sheets C3833A

50 sheets C3836A

20 ea C1812A

Number

51634Y

51634Z

Page 50

HP Media Part Numbers (Cont.)

Product Name

HP Bright White InkJet Paper

HP Banner

Paper HP Banner

Paper HP Photo

Paper Greeting Card (Available Spring ‘97)

HP Photo Paper Greeting Card (Available Spring ‘97)

HP Photo Paper Invite Card (Available Spring ‘97)

Description Dimensions Sheets

per Pack

U.S. Letter/A-size treated paper great for two-sided printing

European/A4-size treated paper great for two-sided printing

U.S. Letter/A-size Z-Fold, bothside printable

European/A4, Z-fold, both-side printable

U.S. Letter/A-size glossy paper great for photos

European/A4-size glossy paper

216 x 279 mm

(8.5 x 11 in)

500

sheets

210 x 297 mm 500

sheets

216 x 279 mm

(8.5 x 11 in)

100

sheets

210 x 297 mm 100

sheets

216 x 279 mm

20 sheets C1846A

(8.5 x 11 in)

210 x 297 mm 20 sheets C1847A

great for photos U.S. Letter/A-size glossy paper

great for photos

216 x 148.5

20 sheets C1848A

(8.5 x 5.5 in)

European/A4-size glossy paper

210 x 297 mm 20 sheets C1849A

great for photos

Glossy paper and matching envelopes for half-fold Invite Card with two-sided printing

Glossy paper and matching

216 x 148.5

20 sheets C1850A

(8.5 x 5.5 in)

148 x 210 mm 20 sheets C1851A envelopes for half-fold Invite Card with two-sided printing

Part

Number

C1824A

C1825A

C1820A

C1821A

1. Verify through your User’s Guide the applicability of using banner paper with your printer.

2. Verify through your User’s Guide the applicability of using photo paper with your printer.

Page 51

Selecting Paper Tips

Tips for Selecting and Using Paper

For paper handling and printable area specifications, refer to “Product Information/Specifications.”

Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.”

Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.

Before you purchase large quantities of a certain type of paper, print on both sides of a few sheets to determine if it provides acceptable quality printing on its "print side." (See "Determining the Print Side of Media.")

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using Envelopes

Always use envelopes that conform to the product’s Specifications. Refer to “Product Information/Specifications.”

Before you purchase large quantities of a certain type of envelope, first sample its ease of use with the printer to determine whether it's compatible.

Use high quality envelopes that are thin and sharply creased. Do not use envelopes that are shiny or embossed or that have

clasps or windows. Do not use envelopes with thick or crooked edges, or envelopes

that are damaged, curled, wrinkled, or irregularly shaped.

Page 52

Tips for Selecting and Using Transparencies and other Media

Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.”

For best results when printing on transparencies, use HP Premium Transparency Film.

Do not use paper that is damaged, curled, or wrinkled. Do not use paper with cutouts or perforations. Do not use multiple-part forms. Do not use paper that is heavily textured or embossed.

Tips for Selecting and Using Labels

The following Hewlett-Packard printers support labels:

HP DeskJet 510 HP DeskJet 520 HP DeskJet 540 HP DeskJet 550C HP DeskJet 560C HP DeskJet 600 Series HP DeskJet 750C HP DeskJet 800 Series

While label support is not officially recognized in the User’s Guides, the printers listed above can successfully be used if the following guidelines are STRICTLY followed:

HP DeskWriter 510 HP DeskWriter 520 HP DeskWriter 540 HP DeskWriter 550C HP DeskWriter 560C HP DeskWriter 600 Series

Page 53

Caution Failure to follow the suggestions below can permanently

damage your printer.

The following are guidelines when using labels in HP DeskJet printers:

Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer.

Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.

Do not use ANY label material which is damaged, folded, curled, or wrinkled in any fashion. These conditions are frequent causes of jams caused by labels peeling inside the printer. Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service.

Do not use labels that are over two years old. Older label materials are more likely to peel inside the printer.

Do not print on partially used sheets of label material. The varying thicknesses of material passing over the print rollers can cause label jams or print skew.

Observe the following guidelines when storing label materials:

Always store label materials in the manufacturer’s packaging until ready for use. The manufacturer’s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels.

Always store label materials out of direct sunlight. Keep label materials flat in the original packaging to help prevent

premature aging, wrinkling or bending.

Page 54

Tips for Selecting and Using Banner Paper

For paper handling and printable area specifications, refer to “Product Information/Specifications.”

Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.”

Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner Paper, will produce excellent printing results for all your banner printing projects.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if it provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Page 55

Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge

Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer.

Remove the black print cartridge and replace it with the HP Photo Cartridge. Refer to the “User’s Guide” for your printer for instructions.

Be certain that you have selected “Use HP Photo Cartridge” in the Page Setup box.

Use HP Photo Paper (loaded glossy-side down) in your printer’s IN tray, not HP Premium InkJet paper when you print photographs. Using HP Photo paper will ensure high-quality, fade-resistant images.

For paper handling and printable area specifications, refer to the “User’s Guide” for your printer.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if the paper provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or is curled, or has bent edges.

For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs at 100 or 150 dpi. If you scan them at a higher dpi, you won’t improve the print quality, and your photographs will take longer to print.

Printing in Best mode yields the most vivid colors. (If the slower printing speed is acceptable.)

Page 56

Loading Paper Tips

General Tips for Loading Media Effectively

To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product Information/Specifications.”

Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray.

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side-down into the IN tray of the printer. (See "Determining the Print Side of Media.”)

Never load more than the recommended amount of media into the IN tray at one time.

Always load index cards, postcards, and envelopes in portrait orientation (that is, where the paper is longer than wide when placed in the IN tray).

Always use print settings in the printer driver that match the media type, size, and orientation.

Before inserting a stack of media into the IN tray, always tap its edges on a flat surface to even it out.

Page 57

Determining the Print Side of Media

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down:

For plain paper, load the side identified by the paper’s packaging as the printside face down.

For letterhead paper, load the letterhead side down and facing the back of the paper tray.

For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

For HP Premium Glossy Paper, load the glossy side down. For index cards or postcards, load the side designed to be written

upon face down. For envelopes, load the side you address face down For labels, load the paper side down (the slick side up). For HP Premium Transparency Film, load the rough side down

with the sensing strip facing the back of the paper tray. For HP Premium Banner Paper, load face down the side identified

on the packaging as the print side with the corner arrow facing the back of the paper tray.

Using the Single-Sheet Feeder

If your printer is equipped with a single-sheet feeder, the single-sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray. The single-sheet feeder slides freely to the right and left to accommodate the width of the media you insert. Always use paper and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.”

Page 58

Part Numbers

Part Numbers and Other Information

Power Cord

Plug Type

212160

2121604

Country or

Region

US, Canada, Mexico,

Region’s

AC Voltage

120V

Korea, Taiwan,

Arabic Countries

Japan

100 V

Eastern and Western

Europe, Jordan,

Lebanon, North Africa,

220V 8120-6174

Russia

UK 220V 8120-6173

Switzerland 220V 8120-6179

HP Part

Number

8120-6836

8120-6176

South Africa

India

212160

220V 8120-6180

Australia

New Zealand

220V 8120-6175

Mainland China

2121606

Denmark 220V 8120-6178

212160

Page 59

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Warranty Information

The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the following options:

Repair the product Replace the product with a re-manufactured unit Replace the product with a product of equal or greater functionality Refund the purchase price

Hewlett-Packard Limited Warranty Statement

Duration of Limited Warranty (Unless HP Product

Software 90 days Print Cartridges 90 days Printer and Peripheral Hardware 1 Year

otherwise stated in the printer’s

documentation)

Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include:

a. For software products, the warranty applies only to the media

upon which the product is recorded; and

b. HP does not warrant the operation of any product to be

uninterrupted or error free.

Page 60

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

2. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d. Operation outside the product’s environmental specifications,

including duty cycle abuse or use of a mechanical switchbox

without a designated surge protector; e. Use of non-supported printing media or memory boards; or f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

4. If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP’s warranty, the customer shall return the product for replacement.

5. If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

7. Your warranty is valid in any country where this product is distributed by Hewlett-Packard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer.

8. This limited Warranty Statement gives the customer specific legal rights. The customer may also have other legal rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

Page 61

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Limitations of Warranty

1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a customer (e.g. Australia and the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to make such

disclaimers or impose such limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.

3. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Obtaining Printer Drivers

Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below.

24-hour modem access

HP BBS Library

HP's electronic bulletin board library service is available 7 days a week, 24 hours a day for your convenient access to HP printer drivers and support information.

In the United States (for the following baud rates: 300, 1200, 2400, 4800, 9600, 14400), call (208) 344-1691.

In the United Kingdom (for baud rates up to 14400) call, 44 (1344) 361891.

World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,

14400), call 1 (208) 344-1691.

Set your modem communications software to N,8,1.

CompuServe

Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum (GO HPPER).

To subscribe in the United States, call CompuServe, Inc., at (800) 524-3388 and ask for representative #51 (This service is not operated by Hewlett-Packard).

To subscribe in the United Kingdom, call toll-free (0800) 289378 or (614) 529-1349.

To subscribe world-wide, call (614) 529-1349.

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Internet

Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport

Updated Printer Drivers by Mail

HP's Distribution Centers provide printer drivers and printer driver updates.

Worldwide Fulfillment Information

Driver Distribution

US and Canada

UK (0) is used

only when calling within the country

Asia Pacific (Singapore)

Australia (Sidney)

Languages Available

English French Spanish

English - - 44 (0) 1429 865 511 French - - - 44 (0) 1429 863 343 German - - 44 (0) 1429 863 353 Spanish - - 44 (0) 1429 520 012 Italian - - - 44 (0) 1429 520 013

Mon - Fri, 8:30 am to 6 pm CET, (except Wed 8:30 am to 4 pm CET)

All localized languages

Telephone Orders

970-339-7009 Mon - Sat, 24 Hours per day

65 740 4477 Mon - Fri 8:30 am5:30 pm Singapore time

612 565 6099 Mon - Fri 8:30 am5:30 pm Australian Eastern Time

Fax Orders

970-3307655

(Within UK) 0 1429 866 000

(Outside UK) 44 1429 866 000

65 740 4499 (24 hours a day - 7 days a week)

612 519 5631 (24 hours a day - 7 days a week)

Mail Orders

US Driver Fulfillment for Hewlett-Packard PO Box 1754 Greeley, CO 80623

European Fulfillment for Hewlett-Packard c/o Starpack International, Ltd. PO Box 63 Hartlepool Cleveland TS25 2YP United Kingdom

Fulfillment: Plus Pte Ltd. No. 51, Ubi Ave 3 Singapore 1440

Fulfillment: Plus Pty Ltd. Private Bag 75 Alexandria NSW Australia 2015

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U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original oneyear warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers must purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the InTouch newsletter.

not transferable from one

HP Customer Return Repair Service

If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.

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Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a costeffective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.

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Returning a Printer for Service

In the USA

If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.

Customers can contact Hewlett-Packard directly by calling HP Customer Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair Center. If packaging materials are needed, call the HP Resellers Response Line at (800) 544-9976.

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Printer Return Instructions

If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by the warranty. It is suggested that shipments are always insured.

When either a customer or reseller calls HP to arrange for service, the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. The printer will be delivered to HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment.

Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery.

You can help assure effective servicing of your customer's printer by following these guidelines:

Procedure:

1. Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software. If possible, identify the defective area or function.

2. If you determine that repair is required, please provide the following with the printer when returning the printer for service:

a. Printout a copy of the “HP Printer Repair Sheet.” (For

information regarding printouts, see the note at the top of the HP Printer Repair Sheet.)

b. Determine the appropriate customer code from the Printer

Repair Feedback Information section which follows.

c. Fill out the repair sheet. Include specific information, such as

the configuration at the time of the malfunction, the type of interface cable, a description of the computer or host, and a description of the software application in use.

d. If purchased through a Hewlett-Packard reseller, include a

copy of the sales slip or other proof of purchase to establish the warranty coverage period.

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In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands

If a printer fails during the warranty period, the customer should do the following:

1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services.

2. If the customer is still unable to determine the cause of the failure, the customer should contact their local reseller or the European Customer Support Center.

Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of the printer. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for getting the printer serviced and repaired.

If available for your country and language, phone numbers for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can call the reseller or the nearest HP Sales and Support Office.

If a printer fails after the warranty period:

1. Follow the troubleshooting procedures in this document or the printer user's guide.

2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

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Elsewhere in the World

If a printer fails during or after the warranty period:

1. Follow the troubleshooting procedures in this document or the printer user's guide.

Notes

Operating accessories (such as, optional plug-in

cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory.

In the U.S., the power module should not be included

with the printer unless instructed otherwise.

Outside of the U.S., the power module should be

included when returning the printer for repair.

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Service and Support Resources

HP Support Assistant (CD-ROM)

HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription. This system runs on any PC under MS Windows.

Obtaining HP Support Assistant CD-ROM

Telephone

Country

U.S., Canada 1 (800) 457-

Latin America 01 (317) 364-

UK 1 (800) 457-

Europe 31 (55) 384279

Asia Pacific 65 740-4629

Number

1762

(24 Hours)

7 Days)

8882

(24 Hours)

(7 Days)

1762

(24 Hours)

(7 Days)

(9:00 - 6:00)

(Monday -

Friday)

65 740-4477 (8:30 - 5:30)

(Monday -

Friday)

Fax Number

(317) 364-8888 Hewlett-Packard Company

0-800-960-273 Hewlett-Packard Company

31 (55) 434455 Hewlett-Packard Company

65 740-4617 65 740-4477

Mailing Address

PO Box 4700 Crawfordsville, IN 47933 USA

PO Box 501 7300 AM Apeldoorn The Netherlands

Hewlett-Packard Company Circuit Road PO Box 0131 Singapore 9137 Singapore

Hewlett-Packard News Network (HPNN)

HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information:

Presales Information Printer Drivers HP SupportPack Information Software Notes Postsales Information

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For more information, call 1 (408) 553-7303.

HP Distribution Center

The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays.

HP Customer Information Center

The HP Customer Information Center provides presales product information. This service is available for resellers and end-user customers. Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers. Call 1 (800) 544-9976, Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.

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Ordering Supplies

Country Telephone Number

Austria (1) 25000 536 Australia/New Zealand (03) 895-2895 Belgium/Luxembourg 02-778 34 00 Canada (Except Toronto) 1 (800) 387-3154 Canada (Toronto) (416) 671-8383 Community of Independent Sales (095) 181 8002 Czech Republic (2) 47 17 230 Denmark 4599 1000 Europe (East Central Headquarters) (1) 25 000 0 Finland (90) 887 21 France Minitel 3616 HPMICRO,

Rubrique 2: “Points de Vente” agréés Germany 0180-53262-22 Greece 30-1-689 64 11 Hungary (1) 142 09 86 Iceland (1) 67 10 00 Israel 00972 3 53 80 380 Italy 02/9212 4378 Japan (03) 331-6111 Latin America (525) 326-40-00 Lebanon 009611 89 31 13 Norway 22 73 56 00 Poland (22) 37 50 65 Portugal (01) 301 7343 Slovenia (61) 159 33 22 South Africa 002711 806 10 00 Spain 900 123 123 Sweden (0) 8 750 2000 Switzerland 01 / 735 71 11 The Netherlands 020 - 547 6666 Tunisia 002161 28 01 44 Turkey (0) 212 224 59 25 United Arabian Emirates 009714 37 75 91 United Kingdom 01344 369 369 U.S. 1 (800) 538-8787

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HP BBS Library

The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.

HP BBS Library

Country Number Baud Rate

Austria + 43 (222) 251658 2400, 4800, 9600, 14400,

19200, 28000, or ISDN

Belgium + 32 (2) 778-3819 1200, 2400, 4800, 9600,

14400

Denmark + 45 (45) 991905 300, 1200, 2400, 4800, 9600,

14400 Finland (9600) 7280 2400, 4800, 9600, 14400 France 3616 HP MICRO 1200 to 14400 (Service

Minitel) Germany *HP# Datex J-BTX System Italy + 39 (2) 9210-4244 Up to 14400 Netherlands + 31 (20) 647-5433 2400, 9600, 14400 Norway + 47 (2) 273-5697 2400, 4800, 9600, 14400,

19200 Sweden + 46 (8) 750-6262 2400, 4800, 9600, 14400 Switzerland + 41 (64) 560200 Up to 19200 or ISDN United Kingdom + 44 (1344) 361891 Up to 14400 United States + 1 (208) 344-1691 300, 1200, 2400, 4800, 9600,

14400 Worldwide Int Code + 1 (208) 344-1691 300, 1200, 2400, 4800, 9600,

14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

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HP FAXback on Demand - HP FIRST

You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section.

Use the following steps to use HP FIRST:

1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select.

2. We suggest you initially request the index which lists all available documents.

3. Once you receive the HP FIRST index, choose the documents you need.

4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you.

5. Selected documents will be sent immediately to the fax number you have specified.

Note

To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792 (international toll rates applicable).

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HP FIRST Telephone Numbers

Country (Language) Telephone Number

Austria (German) 0660-8128 Australia (English) 61-3-272 26 27 Denmark (Danish) 800-10453 Belgium (French) 0800 1 7043 Belgium (Dutch) 0800 1 1906 Europe (English) (31) 20 681 5792 Finland (Finnish) 9800-13134 France (French) 05-905900 Germany (German) 0130-810061 Hong Kong (English) 506 24 22 Italy (Italian) 1678-59020 Korea (Korean) 82-2-769 05 43 Netherlands (Dutch) 06-0222420 Norway (Norwegian) 800-11319 Singapore (English) 65-291 79 51 Spain (Spanish) 900-993123 Sweden (Swedish) 020-795743 Switzerland (French) 155-1526 Switzerland (German) 155-1527 UK 0800 96 02 71 US 1 (800) 333-1917 Worldwide Int Code + 1 (208) 344-4809

HP Audio Tips (U.S. Only)

HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use the following telephone number:

1 (800) 333-1917

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HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users.

You can join CompuServe at no charge by calling a telephone number in the table below. CompuServe will send you a free introductory membership immediately, including information on how to access CompuServe. From the CompuServe prompt, type:

GO HP <Enter>

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CompuServe Telephone Numbers by Country Table

Local Call/

Country Free-Phone Number Direct Number

Argentina 54 (1) 345-3871 Australia (008) 025240 61 (2) 410-4260 Canada 1 (800) 848-8199 1 (614) 529-1349 Chile 56 (2) 696-8807 France 36,638,122 33 (1) 4714-2160 Germany (0130) 3732 49 (89) 6655-0111 Hong Kong 852 867-0118 Hungary 36 (1) 156-5366 Israel 972 (3) 290466 Japan (0120) 221200 81 (3) 5471-5806 New Zealand (0800) 446113 61 (2) 410-4260 Portugal 33 (1) 4714-2160 South Africa 27 (12) 841-2530 South Korea (080) 022-7400 82 (2) 411-1327 Spain 33 (1) 4714-2160 Taiwan 866 (2) 651-6899 UK (0800) 289378 44 (1272) 760680 U.S. 1 (800) 848-8199 1 (614) 529-1349 Venezuela 58 (2) 793-2984 Worldwide Int Code + 1 (614) 529-1349

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Hewlett-Packard Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options.

The customer can call 1 (900) 555-1500 at $2.50 per minute. The customer can call 1 (800) 999-1148 at $25.00 per call using

VISA or MasterCard.

(The above prices are subject to change without notice)

To ensure the call is dealt with quickly, have the following information ready:

The product model number and serial number. The operating system version and the configuration. A description of the software installed and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard North American Customer Support Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time, except Wednesday when the hours are 7:00 AM to 4:00 PM.

1 (303) 635-1000

HP European Customer Support Center

Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except Wednesday when the hours are 8:30 AM to 4:00 PM.

Int Code + 31 (20) 682-8291

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Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia Far East Sales Region Headquarters Hewlett-Packard Asia Ltd. 22/F Peregrine Tower Lipp Centre 89 Queensway, Central Hong Kong

Canada Hewlett-Packard Ltd. 6877 Goreway Drive Mississauga Ontario L4V 1M8, Canada

Europe European Operations Headquarters Hewlett-Packard S.A. 150, route du Nant-d’Avril PO Box 1217 Meyrin 2/Geneva, Switzerland

Latin America Hewlett-Packard Latin Am. Headquarters Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D.F.

Middle East/Africa Middle East/Central Africa Sales Headquarters Hewlett-Packard S.A. Rue de Veyrot 39 CH-1217 Meyrin 1/Geneva, Switzerland

U.S. Intercon Operations Headquarters Hewlett-Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto, CA 94303-0896, USA

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Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1. Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.

2. Observe the problem with the printer. Verify the problem is repeatable.

3. Determine the customer code from the table below.

4. Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer Code

CPS100 Power-Up Failed No lights, no noise, no movement, power failure,

CPS105 Self-Test Failed Self-test does not print or is incomplete/wrong CPS110 Erratic/Intermittent

CPS200 Lights On Steady LEDs on front panel ON steady CPS205 Lights Flash in Unison LEDs on front panel ON and flashing CPS210 No Lights/Fan Only/No

CPS215 Lights Flashing

CWP000 Multiple Exchange Customer has received more than one exchange per

CWP005 Customer Return Customer returns exchanged unit CWP010 Re-Repair 90 days Unit fails within 90 days of previous repair CWP015 Defective from Stock Unit shipped to customer is defective from stock CWP020 Customer Damaged Customer/Reseller has damaged or mis-repaired unit CWP025 Wrong Model Wrong model or product sent to customer

CPG100 Won’t Print Printer will not print or locks up while printing CPG105 Stops Printing Prints part of a page then stops CPP100 Burning Smell During operation, unit emits a burning smell CPN100 Grinding, Squeaking,

CPN105 Knocking, Clicking,

Table continued on next page

Failure Keywords

STARTUP PROBLEMS

Operation

Lamp

Alternately

QUALITY

PERFORMANCE

Scraping Noise

Chattering Noise

Failure Description

dead

Product behaves inconsistently or exhibits an intermittent failure

No LEDs On or no LEDs and the fan is ON or lamp not on

Different LED’s flash On and Off alternately

incident

Unusual, persistent grinding, squeaking, scraping noise

Frequent shock or clicking or chattering noise

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HP DeskJet Printer Family Customer Codes (Cont.)

Customer Code

CMM100 No Media Pick-Up Paper/envelope/transparency not loading CMM105 Multiple Pick Several sheets/envelopes are picked together CMM110 Incomplete Load Sheet/envelope loads then stops or media slips CMM115 Media Jams Sheet/envelope/labels stuck inside of

CMM120 Skewed/Slanted Page Sheet/envelope loads unevenly CMM135 Media Eject Problem Sheet/envelope fails to eject CMM140 Continuous Media

CMM150 Tracks on Media Excessive force on pinch wheels causes tracks on

CGT100 Missing Dots White line or streak through text or graphics, partial

CGT105 Fuzzy/Blurred/Wavy or

CGT110 Vertical Misalignment Table columns of text/vertical lines are not well

CGT115 Underlines or Streaks

CGT120 Incomplete/Faded

CGT125 Won’t Print Carriage moving but not printing CGT130 Wrong Colors Printing wrong colors or ink appears mixed CPG115 Hardware Banding Printed page exhibits banding in print not caused by

Table continued on next page

Failure Keywords

MEDIA HANDLING

Feed

PRINT/IMAGE QUALITY

Unusual Print

in Printing

Failure Description

product/obstruction

Continuously picks and feeds media

media

characters Overspray of dots or print appears wavy or

compressed or faded

aligned (bi-directional shift) Prints extra lines across media when printing self-test

Parts of printed characters are missing on self-test or print is faded

the print cartridge

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HP DeskJet Printer Family Customer Codes (Cont.)

Customer Code

CCP100 Left-Side Collision Carriage slams to left side and stays there CCP105 Right-Side Collision Carriage slams to right side and stays there CCP120 Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs CCP125 Pen Won’t Lock Pen cartridge won’t lock in carriage

CKK100 I/O Port Fail Serial or parallel Input/Output from PC fails to

CKK105 LAN/MIO Fail Local Area Network communications failed

CTT105 Leaking Pen Print cartridge has leaked in printer and damaged

CTT110 Rejects Cartridge Printer rejects cartridge or cartridge will not install

CTT120 Short Pen Life Cartridge life not to specifications

CYD100 Loose/Damaged part Broken, scratched, damaged or loose part CZZ000 NTF No trouble found

Failure Keywords

CARRIAGE PROBLEMS

COMMUNICATION

PRINT CARTRIDGE (PEN)

MISCELLANEOUS

Failure Description

print...not cable or PC

printer

properly

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HP Printer Repair Sheet

Note To print this form, select “Print” under the “File” menu.

Hp DESKJET 870CXI, DESKJET 870C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual