User Guide
HP DeskJet 2700 All-in-One series
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF
HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2020 HP Development Company, L.P.
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iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem on page 77.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Printer parts ................................................................................................................................................. 1
Printer overview ..................................................................................................................................................... 2
Control panel features ........................................................................................................................................... 4
Control panel lights and display icons status ....................................................................................................... 7
Print reports from control panel ........................................................................................................................... 9
2 Load media and paper basics ........................................................................................................................ 11
Load media .......................................................................................................................................................... 12
Load original ........................................................................................................................................................ 15
Change the default paper size detected by printer ............................................................................................. 16
Paper basics ......................................................................................................................................................... 17
3 Connect your printer .................................................................................................................................... 19
Connect using the HP Smart app ......................................................................................................................... 20
Connect to a wireless network with a router ...................................................................................................... 21
Connect wirelessly without a router .................................................................................................................... 23
Wireless settings ................................................................................................................................................. 26
Tips for setting up and using a wireless printer .................................................................................................. 27
Connect your printer to your computer with a USB cable (non-wireless connection) ....................................... 28
Change the connection type ................................................................................................................................ 29
4 Printer management tools ........................................................................................................................... 31
Use the HP Smart app to print, copy, scan, and troubleshoot ............................................................................ 32
Open the HP printer software (Windows) ............................................................................................................ 33
Toolbox (Windows) .............................................................................................................................................. 34
Embedded web server (EWS) ............................................................................................................................... 35
Sleep mode .......................................................................................................................................................... 37
Quiet Mode ........................................................................................................................................................... 38
Auto-O ............................................................................................................................................................... 39
Update the printer ............................................................................................................................................... 40
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5 Print ........................................................................................................................................................... 41
Print using the HP Smart app .............................................................................................................................. 42
Print from mobile devices .................................................................................................................................... 44
Print using a computer ........................................................................................................................................ 45
Tips for print success ........................................................................................................................................... 49
6 Manage cartridges ....................................................................................................................................... 51
Information on cartridges and the printhead ..................................................................................................... 52
Check estimated ink levels .................................................................................................................................. 53
Order ink supplies ................................................................................................................................................ 54
HP Instant Ink ....................................................................................................................................................... 55
Replace cartridges ............................................................................................................................................... 56
Use single cartridge mode ................................................................................................................................... 58
Cartridge warranty information .......................................................................................................................... 59
Tips for working with cartridges ......................................................................................................................... 60
7 Copy, scan, and mobile fax ............................................................................................................................ 61
Copy and scan using HP Smart ............................................................................................................................ 62
Copy from the printer .......................................................................................................................................... 64
Scan using HP printer software ........................................................................................................................... 65
Scan using Webscan ............................................................................................................................................ 68
Tips for copy and scan success ............................................................................................................................ 69
Mobile Fax ............................................................................................................................................................ 70
8 Use Web Services ......................................................................................................................................... 71
What are Web Services? ....................................................................................................................................... 72
Set up Web Services ............................................................................................................................................. 73
Print with HP ePrint ............................................................................................................................................. 74
Remove Web Services .......................................................................................................................................... 75
9 Solve a problem ........................................................................................................................................... 77
Get help from the HP Smart app ......................................................................................................................... 78
Get help in this guide ........................................................................................................................................... 78
HP support ........................................................................................................................................................... 97
10 HP EcoSolutions (HP and the Environment) .................................................................................................. 99
Energy Save Mode ............................................................................................................................................. 100
Appendix A Technical information ................................................................................................................. 101
HP Company notices .......................................................................................................................................... 102
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Specications ..................................................................................................................................................... 103
Regulatory notices ............................................................................................................................................. 105
Environmental stewardship program ............................................................................................................... 110
Index ........................................................................................................................................................... 119
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vi ENWW
1 Printer parts
●
Printer overview
●
Control panel features
●
Control panel lights and display icons status
●
Print reports from control panel
ENWW 1
Printer overview
●
Top and front view
●
Back view
Top and front view
1 Paper-width guide
2 Input tray
3 Input tray shield
4 Scanner lid
5 Scanner glass
6 Output tray extender (also referred to as the tray extender)
7 Output tray
8 Cartridges
9 Cartridge access door
10 Control panel
2 Chapter 1 Printer parts ENWW
Back view
1 Power connection
2 USB port
ENWW Printer overview 3
Control panel features
Overview of buttons and lights
Feature Description
1 Power button: Turns the printer on or o.
2 Control panel display : Indicates number of copies, wireless status and signal strength, Wi-Fi Direct status,
warnings or errors, and ink levels.
3 Ink Alert light: Indicates low ink or cartridge problems. For more information, see Control panel error codes
and status on page 92.
4 Cancel button: Stops the current operation.
5 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).
Resume light: Indicates the printer is in a warning or error state. For more information, see Control panel
error codes and status on page 92.
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Feature Description
6 Wireless button: Turns on or o the printer wireless capabilities.
Wireless light: Indicates whether the printer is connected to a wireless network.
7 Information button: Prints out a printer information page on its current status.
Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at
the same time, press the Information button to conrm a connection.
If it is amber (possibly blinking), it indicates an HP Instant Ink warning or error. Press the button to print an
information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions
on the page.
NOTE: HP Instant Ink service is not available in all countries. To check availability, visit hpinstantink.com.
8 Start Copy Color button: Starts a color copy job. To increase the number of color copies, press the button
multiple times quickly.
9 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white
copies, press the button multiple times quickly.
Control panel display icons
Icon Description
Number of copies icon: 1-digit counter showing the number of copies when you are copying
documents. The maximum count is nine.
When the letter E is displayed to the left side of the counter, it indicates the printer is in an error state.
For more information, see Control panel error codes and status on page 92.
Error icon: Indicates a warning or an error.
Paper Error icon: Indicates a paper-related error.
ENWW Control panel features 5
Icon Description
Wireless status icons: Show the status of a wireless connection.
The wireless status icons consist of two icons, the Wireless Attention icon ( ) and the Signal Bars icon
( ).
Wi-Fi Direct icon: Indicates the current Wi-Fi Direct status.
● If the Wi-Fi Direct icon is on, Wi-Fi Direct is ready for use.
● If the Wi-Fi Direct icon is o, press and hold the Wireless button ( ) and the Resume button
( ) together for three seconds to turn it on.
● If the Wi-Fi Direct icon is blinking in sync with the white blinking Information light, the Wi-Fi
Protected Setup (WPS) push button mode is in progress. Press the Information button ( )
within two minutes to connect.
● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for three seconds,
and then stays on, Wi-Fi Direct has reached the maximum of ve connections.
● If the Wi-Fi Direct icon is blinking fast in sync with the blinking Error ( ) icon for three seconds,
and then turns o, Wi-Fi Direct is disabled by your network administrator.
Instant Ink icon: Indicates the printer is enrolled in the HP Instant Ink replacement service. If blinking,
indicates an HP Instant Ink warning or error.
Press the Information button ( ) to print an information page, check the HP Instant Ink section for
diagnostic results, and then follow the instructions on the page.
Ink Level icons: The left ink icon shows the estimated ink level of the tri-color cartridge, and the right
icon shows the estimated ink level of the black cartridge.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until the print quality becomes
unacceptable.
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Control panel lights and display icons status
Power button light
●
Status Description
On The printer is on.
O The printer is powered o.
Dimmed The printer is in Sleep mode. The printer automatically enters Sleep mode after ve minutes of
inactivity.
Blinking
Blinking fast If the cartridge access door is open, close it. If the cartridge access door is closed and the light
Wireless light and icons
● The light next to the Wireless button ( ) and the wireless status icons on the display work together
to indicate the status of a wireless connection.
Status Description
The light next to the Wireless button is glowing steady blue
and the Signal Bars icon is visible on the display.
The Wireless light and the Wireless status icons are o. The wireless capability of the printer is o. To turn on the
The printer is processing a job. To cancel the job, press the Cancel button ( ).
is blinking fast, the printer is in an error state that you can resolve by following the on-screen
messages on the device you are printing from. If you do not see any onscreen messages, try
printing a document to generate an on-screen message.
The printer is connected to a wireless network. The Signal Bars
indicate the wireless signal strength of the network that the
printer is connected to.
wireless capability, press the Wireless button ( ).
The light next to the Wireless button is blinking blue and the
Signal Bars on the display are cycling.
The printer is in Auto Wireless Connect setup mode.
ENWW Control panel lights and display icons status 7
Status Description
The light next to the Wireless button and the Signal Bars on
the display are blinking together in sync.
The light next to the Wireless button blinks fast three times
and then returns to its prior state.
During the wireless setup, the light next to the Wireless
button is blinking, the Wireless Attention icon is on, and the
Signal Bars are cycling.
The Wireless Attention icon on the display is blinking in sync
with the light next to the Wireless button
The printer is in the Wi-Fi Protected Setup (WPS) progress
mode.
The wireless capability of the printer is disabled.
Change the wireless settings. For more information, see
Wireless settings on page 26.
There is no wireless signal.
– Make sure your wireless router or access point is
powered on.
– Move the printer closer to the wireless router.
The printer has a problem connecting to the wireless network.
Press the Wireless button ( ) and the Information button
(
) together to run the wireless test, and then review the
test report for information on how to solve the problem.
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Print reports from control panel
Printer report How to print Description
Printer
Information
Page
Printer Status
Report
Wireless
Network Test
Report and
Network
Conguration
Page
Wireless Quick
Start Guide
Wi-Fi Direct
Guide
Web Services
Reports
Press the Information button ( ).
Press and hold the Cancel button ( ) for three
seconds.
Press the Wireless button ( ) and the Information
button ( ) at the same time.
Press and hold the Information button ( ) for three
seconds.
Press the Information button ( ) and Resume
button ( ) at the same time.
Press the Information button ( ) and Cancel
button ( ) at the same time.
Printer Information Page provides a summary of the
printer information and its current status.
Printer Status Report provides the current printer
information, cartridge status, or recent events. It can
also help troubleshooting printer problems.
Wireless Network Test Report shows the diagnostics
results for the status of the wireless network, wireless
signal strength, detected networks, and more.
Network Conguration Page shows the network status,
hostname, network name, and more.
Wireless Quick Start Guide provides the step-by-step
instructions to help you set up the wireless connection.
Wi-Fi Direct Guide provides the instructions to help you
set up and use Wi-Fi Direct.
Depending on Web Services status, Web Services
Reports provide dierent instructions to help you turn
on Web Services, set up Web Services, or x connection
issues, and more.
WPS Pin Code
Page
Press and hold the Information button ( ) and the
Wireless button ( ) at the same time for three
seconds.
The WPS Pin Code Page provides the PIN code for a WPS
connection.
ENWW Print reports from control panel 9
10 Chapter 1 Printer parts ENWW
2 Load media and paper basics
●
Load media
●
Load original
●
Change the default paper size detected by printer
●
Paper basics
ENWW 11
Load media
To load paper
1. Raise the input tray.
. Slide the paper-width guide to the left.
2
3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the
stack of paper down until it stops.
12 Chapter 2 Load media and paper basics ENWW
4. Slide the paper-width guide to the right until it stops at the edge of the paper.
5. Lower the output tray and pull out the output tray extender.
To load envelopes
1. Raise the input tray.
2. Slide the paper-width guide to the left.
ENWW Load media 13
3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes
down until it stops. The side to be printed on should face up.
4. Slide the paper-width guide to the right against the stack of envelopes until it stops.
5. Lower the output tray and pull out the output tray extender.
14 Chapter 2 Load media and paper basics ENWW
Load original
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the front-right corner of the glass.
3. Close the scanner lid.
ENWW Load original 15
Change the default paper size detected by printer
The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded
paper is large, small, or medium width. You can change the default large, medium, or small paper size
detected by the printer.
To change the default paper size detected by the printer
1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.
2. Click the Settings tab.
3. In the Preferences section, click Tray and Paper Management, and then select the desired option.
4. Click Apply.
16 Chapter 2 Load media and paper basics ENWW
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
ENWW Paper basics 17
18 Chapter 2 Load media and paper basics ENWW
3 Connect your printer
●
Connect using the HP Smart app
●
Connect to a wireless network with a router
●
Connect wirelessly without a router
●
Wireless settings
●
Tips for setting up and using a wireless printer
●
Connect your printer to your computer with a USB cable (non-wireless connection)
●
Change the connection type
ENWW 19
Connect using the HP Smart app
To set up using the HP Smart app
You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported
on iOS, Android, Windows, and Mac devices. For information about this app, see Use the HP Smart app to
print, copy, scan, and troubleshoot on page 32.
1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi
password of your wireless network.
2. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
3. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode.
When the printer enters AWC setup mode, the light next to the Wireless button blinks blue and the
Signal Bars cycle on the display.
If this is the rst time you set up the printer, the printer is ready for setup after the printer is powered
on. It keeps searching for the HP Smart app to connect within two hours, and then stops searching.
To put the printer back into AWC setup mode, press the Wireless button ( ) and the Cancel button
) together for 3 seconds. When the light next to the Wireless button blinks blue, continue setup.
(
4. Open the HP Smart app, and then do one of the following:
● iOS/Android: On the home screen, tap the Plus icon ( ) and then select the printer. If the printer
is not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your
network.
● Windows/macOS: On the home screen, click or tap the Plus icon ( ) and then select the printer.
If the printer is not found, click or tap
the printer to your network.
Set up a new printer. Follow the onscreen instructions to add
20 Chapter 3 Connect your printer ENWW
Connect to a wireless network with a router
TIP: To print the Wireless Quick Start Guide, press and hold the Information button ( ) for 3 seconds.
●
Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)
●
Connect your printer to a wireless network using HP printer software
Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)
Before you can connect your printer to a wireless network using WPS, make sure you have the following:
● A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: The printer supports connections using 2.4 GHz or 5 GHz.
● A computer connected to the wireless network that you intend to connect the printer to. Be sure you
have installed the HP printer software on the computer.
If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.
To use the Push Button Conguration (PBC) method
1. Press and hold the Wireless button ( ) for at least three seconds to start WPS Push Button method.
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.
If the printer connects successfully, the light next to the Wireless button glows steady blue.
To use the PIN method
1. Press and hold the Wireless button ( ) and the Information button ( ) for at least 5 seconds to
start WPS PIN method and print a page with a PIN code.
2. Open the conguration utility or software for the wireless router or wireless access point, and then enter
the WPS PIN.
NOTE: For more information about using the conguration utility, see the documentation provided
with the router or wireless access point.
Wait for about two minutes. If the printer connects successfully, the light next to the Wireless button glows
steady blue.
ENWW Connect to a wireless network with a router 21
Connect your printer to a wireless network using HP printer software
To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:
● A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: The printer supports connections using 2.4 GHz or 5 GHz.
● A computer connected to the wireless network that you intend to connect the printer to.
● Network name (SSID).
● WEP key or WPA Passphrase (if needed).
To connect your printer using HP printer software (Windows)
1. Depending on whether you have installed the HP printer software or not, do one of the following:
If you have not installed the HP printer software on your computer
a. Visit 123.hp.com to download and install the printer software.
b. Follow the onscreen instructions.
If you have the HP printer software installed on your computer
a. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 33.
b. In the printer software, click Tools.
c. Click Device Setup & Software.
d. Click Connect a new device, and then follow the onscreen instructions.
2. After the printer connects successfully, the light next to the Wireless button glows steady blue.
22 Chapter 3 Connect your printer ENWW
Connect wirelessly without a router
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
● Make sure your computer or mobile device has the necessary software.
– If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
– If you are using a mobile device, make sure you have installed a compatible printing app. For more
information, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local
version of this website is not available in your country/region or language, you might be directed to
the HP Mobile Printing website in another country/region or language.
● Make sure Wi-Fi Direct for your printer is turned on.
● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn Wi-Fi Direct on or o from the control panel
On the printer control panel, press and hold the Wireless button ( ) and the Resume button ( )
together for three seconds.
● When Wi-Fi Direct is turned on, the Wi-Fi Direct icon shows on the display. To nd the Wi-Fi Direct name
and password, press the Information button ( ) to print a printer information page.
NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct
guide. The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the
Information button ( ) and the Resume button ( ) together to print the Wi-Fi Direct guide. The
guide may not be available in all languages.
● When Wi-Fi Direct is turned o, the Wi-Fi Direct icon is not visible on the display.
● For more information about the Wi-Fi Direct icon status, see Control panel display icons on page 5.
To turn Wi-Fi Direct on or o from an Android or iOS device
1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.
2. Tap the printer icon, and then nd and tap Advanced Settings.
3. Follow the on-screen instructions to connect to the printer Embedded Web Server.
ENWW Connect wirelessly without a router 23
4. In the Embedded Web Server, tap Network > Wi-Fi Direct > Status > Edit Settings.
5. Select the option to turn Wi-Fi Direct on or o and then tap Apply.
TIP: You can change the Wi-Fi Direct connection security setting for the printer here.
Wi-Fi Direct connection security setting
● If the Wi-Fi Direct connection security for the printer is Automatic, the Wi-Fi Direct password is set to
12345678 and cannot be changed.
● If the Wi-Fi Direct connection security for the printer is set to Manual (the default setting), you need to
do one of the following to connect to the printer on your mobile device or compter.
– If the Information button ( ) is blinking white, press it within 30 seconds.
– If the printer prints out a page with a PIN code, follow the instruction on the page.
TIP:
● You can also turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting from the EWS.
For more information about using the EWS, see Open the embedded web server on page 35.
● To nd the Wi-Fi Direct name and password, press the Information button ( ) to print a printer
information page.
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device (if using an
Android device). You can download this plugin from the Google Play application store.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet
2700 series (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
5. Print your document.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit the
HP Mobile Printing website at www.hp.com/go/mobileprinting. If a local version of this website is not
24 Chapter 3 Connect your printer ENWW
available in your country/region or language, you might be directed to the HP Mobile Printing website in
another country/region or language.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP DeskJet 2700 series (where ** are the unique characters to identify your
printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP DeskJet 2700 series (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
ENWW Connect wirelessly without a router 25
Wireless settings
You can set up and manage your printer wireless connection and perform a variety of network management
tasks. This includes printing information about network settings, turning the wireless function on or o, and
changing wireless settings.
To turn on or o the wireless capability of the printer
Press the Wireless button ( ) to turn on or o the printer wireless capabilities.
● If the printer has an active connection to a wireless network, the light next to the Wireless button glows
steady blue, and the printer display shows the Signal Bars ( ) icon.
● If wireless is turned o, the light next to the Wireless button is o.
● For more information about the wireless status, see Control panel lights and display icons status
on page 7.
● To print the wireless network test report and network conguration page, see Print reports from control
panel on page 9.
To change wireless settings (Windows)
This method is available if you have already installed the printer software.
NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
2. In the printer software, click Tools.
3. Click Device Setup & Software.
4. Select Recongure Wireless Settings. Follow the onscreen instructions.
To restore network settings to default settings
● Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel
together for three seconds.
26 Chapter 3 Connect your printer ENWW
Tips for setting up and using a wireless printer
Use the following tips to set up and use a wireless printer:
● When setting up the wireless networked printer using a computer, make sure:
– Your wireless router or access point is powered on.
– You computer is connected to a wireless network (not using an Ethernet cable).
– The printer is in the AWC setup mode.
The printer searches for wireless routers, then lists the detected network names on the computer.
● If your computer or mobile device is connected to a Virtual Private Network (VPN), you need to
disconnect from the VPN before you can access any other device on your network, including the printer.
● Learn more about conguring your network and the printer for wireless printing. Click here to go online
for more information.
● Learn how to nd your network security settings. Click here to go online for more information.
● Learn about the HP Print and Scan Doctor. Click here to go online for more information.
NOTE: This utility is only available for Windows operating system.
● Use the HP online rewall troubleshooter to determine if a rewall or antivirus program is preventing
your computer from connecting to the printer and nd resolutions.
ENWW Tips for setting up and using a wireless printer 27
Connect your printer to your computer with a USB cable (nonwireless connection)
The printer supports a rear USB 2.0 High Speed port for connection to a computer.
To connect the printer with the USB cable
1. Visit 123.hp.com to download and install the printer software.
NOTE: Do not connect the USB cable to the printer until you are prompted to do so.
2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by
selecting USB on the Connection Options screen.
3. Follow the onscreen instructions.
If the printer software has been installed, the printer will operate as a plug-and-play device.
28 Chapter 3 Connect your printer ENWW
Change the connection type
If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to
your computer, you can easily change to a wireless network connection. You will need a wireless
802.11a/b/g/n network that includes a wireless router or access point.
NOTE: The printer supports connections using 2.4GHz or 5GHz .
Before changing from a USB connection to a wireless network, make sure that:
● The printer is connected to your computer with the USB cable until you are prompted to disconnect the
cable.
● The computer is connected to the wireless network that you intend to install the printer on.
You can also change from a wireless connection to a USB connection.
To change from a USB connection to a wireless network (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
2. In the printer software, click Tools.
3. Click Device Setup & Software.
4. Select Convert a USB connected device to wireless. Follow the onscreen instructions.
To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows)
1. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use
the HP Smart app to print, copy, scan, and troubleshoot on page 32.
2. Make sure your printer is selected.
If you want to select a dierent printer, click the ( ) on the toolbar at the left side of the
TIP:
screen, and then select Select a Dierent Printer to view all available printers.
3
. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the
home page of the app.
To change from a wireless connection to a USB connection (Windows/macOS)
Connect the printer and the computer with a USB cable. The USB port is at the back of the printer.
▲
ENWW Change the connection type 29
30 Chapter 3 Connect your printer ENWW
4 Printer management tools
This section contains the following topics:
●
Use the HP Smart app to print, copy, scan, and troubleshoot
●
Open the HP printer software (Windows)
●
Toolbox (Windows)
●
Embedded web server (EWS)
●
Sleep mode
●
Quiet Mode
●
Auto-O
●
Update the printer
ENWW 31
Use the HP Smart app to print, copy, scan, and troubleshoot
HP Smart helps you to set up, copy, scan, print, share, and manage your HP printer. You can share documents
and images through email, text messages, and popular cloud and social media services (such as iCloud,
Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order
supplies.
NOTE: The HP Smart app might not be available in all languages. Some features might not be available with
all printer models.
To install the HP Smart app
▲ The HP Smart app is supported on iOS, Android, Windows 10 and MAC devices. To install the app on your
device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.
To open the HP Smart app on a Windows 10 computer
▲ After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from
the app list.
Connect to your printer
▲ Make sure that your device is connected to the same network as the printer. Then HP Smart will
automatically detect the printer.
Get more information about the HP Smart app
For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP
Smart app on page 42, Copy and scan using HP Smart on page 62 and Get help from the HP Smart app
on page 78.
For more information about using HP Smart for printing, copying, scanning, accessing printer features, and
troubleshooting issues, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● Mac: http://www.hp.com/go/hpsmartmac-help
32 Chapter 4 Printer management tools ENWW
Open the HP printer software (Windows)
After installing the HP printer software, double-click the printer icon on the desktop or do one of the following
to open the printer software:
● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the icon with the printer name.
NOTE: If you have not installed the HP printer software, visit 123.hp.com to download and install the
necessary software.
ENWW Open the HP printer software (Windows) 33
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system
requirements. For information about system requirements, see Specications on page 103.
To open the Toolbox
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
2. Click Print & Scan .
3. Click Maintain Your Printer.
34 Chapter 4 Printer management tools ENWW
Embedded web server (EWS)
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password,
enter the PIN from the label on the inside of your printer’s cartridge access door.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
●
About cookies
●
Open the embedded web server
●
Embedded web server cannot be opened
About cookies
The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
● Using some setup wizards
● Remembering the EWS browser language setting
● Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by pressing the Information button ( ) to print an
Information page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
ENWW Embedded web server (EWS) 35
To open the embedded web server through Wi-Fi Direct
1. If the Wi-Fi Direct icon on the printer display is o, press and hold the Wireless button ( ) and the
Resume button ( ) together for three seconds to turn it on. To nd the Wi-Fi Direct name and
password, press the
2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-HP DeskJet 2700 series. Enter the Wi-Fi Direct password when prompted.
3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address: http://192.168.0.12.
Information button ( ) to print a printer information page.
Embedded web server cannot be opened
Check your network setup
● Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
● Make sure the network cable is securely connected to the printer.
● Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
● Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
● Make sure the web browser meets the minimum system requirements. For information about system
requirements, see Specications on page 103.
● If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For
more information, see the documentation available with your web browser.
● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
● Make sure the printer IP address is correct.
To nd out the printer IP address, press the Wireless button ( ) and the Information button ( )
at the same time to print the Network
● Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.support.hp.com. This website provides information and utilities that can help you correct many
common printer problems.
Conguration Report.
36 Chapter 4 Printer management tools ENWW
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer
sleeps by selecting Advanced Settings. You can also change this setting using the printer’s embedded web
server by completing the following steps.
To change the time to Sleep mode
1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.
2. Click the Settings tab.
3. In the Power Management section, click Energy Save Mode, and select the desired option.
NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the
cartridge access area inside the printer or on the back, side, or bottom of the printer.
4. Click Apply.
ENWW Sleep mode 37
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
for printing with Better print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at
normal speed, turn Quiet Mode o. Quiet Mode is o by default.
NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or
envelopes, the printer works in the same way as when Quiet Mode is o.
To turn Quiet Mode on or o from an Android or iOS device
1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.
2. Tap Printer Settings.
3. Tap Quiet Mode, and then change the setting.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
2. Click the Quiet Mode tab.
3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the embedded web server (EWS)
1. Open the EWS. For more information, see Open the embedded web server on page 35.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode, and then select On or O.
4. Click Apply.
38 Chapter 4 Printer management tools ENWW
Auto-O
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on. If your printer
supports this energy-saving feature, Auto-O is automatically enabled or disabled depending on printer
capabilities and connection options. Even when Auto-O is disabled, the printer enters Energy Save Mode
on page 100 after 5 minutes of inactivity to help reduce energy use.
● Auto-O is always enabled if the printer does not have network or fax capability.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
ENWW Auto-O 39
Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printer
automatically checks for updates.
You can also manually check for and install updates from the embedded web server.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see Open the embedded web server on page 35.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the
cartridge access area inside the printer or on the back, side, or bottom of the printer.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the
person who set up the network.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
40 Chapter 4 Printer management tools ENWW
5 Print
●
Print using the HP Smart app
●
Print from mobile devices
●
Print using a computer
●
Tips for print success
ENWW 41
Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows
10 or Mac device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● Mac: http://www.hp.com/go/hpsmartmac-help
To print from an Android or iOS device
1. Make sure you have loaded paper in the input tray. For more information, see Load media on page 12.
2. Open the HP Smart app.
3. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.
4. Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos
and documents from your device, cloud storage, or social media sites.
5. Select the photo or document you want to print.
6. Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Printer settings tips (Windows) on page 49.
7. Tap Print.
To print from a Windows 10 device
1. Make sure you have loaded paper in the input tray. For more information, see Load media on page 12.
2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.
3. On the HP Smart Home screen, make sure your printer is selected.
If you want to select a dierent printer, click or tap the ( ) icon on the toolbar at the left side of
TIP:
the screen, and then select Select a Dierent Printer to view all available printers.
4
. At the bottom of the Home screen, click or tap Print.
5. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Document, locate a document you want to print, and then click or tap Print.
6. Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Printer settings tips (Windows) on page 49.
7. Click or tap Print to begin printing.
To print from a Mac device
1. Open the HP Smart app.
2. Click the Print tile, and then click Print Document or Print Photo.
3. Find the le you want to print from the Documents folder, the Pictures library, or any folder on the Mac.
42 Chapter 5 Print ENWW
4. Select the document or photo you want, and then click Print. The Print window opens.
5. Select a dierent printer or make any changes to the print settings, such as paper size or output quality.
6. Click Print.
ENWW Print using the HP Smart app 43
Print from mobile devices
Print with Print Anywhere
Print Anywhere is a free service that allows you to use the HP Smart app with your HP Account to print
remotely using cellular data or a remote Wi-Fi connection.
With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click here
to go online for more information.
Before you can use Print Anywhere, make sure the printer is connected to an active network providing
Internet access.
To print a document using Print Anywhere
1. If you created an HP Account during printer setup (might not be available in all countries/regions), Print
Anywhere was automatically enabled.
If you did not create an HP Account during setup, follow the steps below for your operating system to
enable Print Anywhere.
iOS/Android
a. From the HP Smart app home screen, tap your printer.
b. Tap Print Anywhere.
c. Sign in or create an HP Account when prompted.
d. Tap Enable.
Windows 10/macOS
a. From the HP Smart app home screen, click Printer Settings.
b. On the Print Anywhere tab, click Sign In.
c. Sign in or create an HP Account when prompted.
d. Click Enable.
2. Open HP Smart, and then print your document. For more information, see Print using the HP Smart app
on page 42.
NOTE: If you want to use Print Anywhere capabilities from multiple devices, you need to sign in with your HP
Account on each of the additional devices. After signing in, the new device will be ready to print with Print
Anywhere.
44 Chapter 5 Print ENWW
Print using a computer
●
Print documents
●
Print photos
●
Print envelopes
●
Print using the maximum dpi
●
Print using a Mac desktop or laptop
Print documents
Before printing documents, make sure you have paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 12.
To print a document (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Printer settings tips (Windows) on page 49.
NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print on both sides of the page (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut.
To change other print settings, click the other tabs.
For more printing tips, see Printer settings tips (Windows) on page 49.
NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.
ENWW Print using a computer 45
5. After you print the rst side, follow the onscreen instructions to reload the paper, and then click
Continue.
6. Click OK to print.
Print photos
Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 12.
To print a photo on photo paper (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Printer settings tips (Windows) on page 49.
NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
Print envelopes
Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes
that have clasps or windows. For more information about loading envelopes, see Load media on page 12.
NOTE: For specic details on how to format text for printing on envelopes, consult the help les in your
word application.
To print an envelope (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select appropriate options from the Paper/Quality and Layout tabs and Advanced Options dialog box.
46 Chapter 5 Print ENWW
● From the Paper type or Media drop-down list, select the appropriate paper type.
● From the Paper sizes or Paper Size drop-down list, select the appropriate envelope size.
● Select Portrait or Landscape orientation.
For more printing tips, see Printer settings tips (Windows) on page 49.
5. Click OK, and then click Print or OK in the Print dialog box.
Print using the maximum dpi
Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi
takes longer than printing with other settings and requires a large amount of disk space. For a list of
supported print resolutions, visit the product support website at www.support.hp.com.
To print in maximum dpi mode (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.
● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.
Select Max DPI Enabled from the Print Quality drop-down list. Then click OK to close the
Advanced Options dialog box.
NOTE: Not all paper types support maximum dpi. You will see an alert icon beside the option if the
selected paper type in the Media drop-down list does not support it.
For more printing tips, see Printer settings tips (Windows) on page 49.
5. Conrm the paper orientation on the Layout tab, and then click OK to print.
Print using a Mac desktop or laptop
Instructions for HP AirPrint-compatible printers and Mac computers with macOS and OS X 10.7 (Lion) and
later.
ENWW Print using a computer 47
Printer connected to network
If your printer is already set up and connected to your wireless network, you can enable printing from a Mac
desktop or laptop using the System Preferences menu.
1. Open System Preferences and select Printers and Scanners.
2. Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network
printers, then click Add. This will install the available print, scan, or fax drivers for your printer.
These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and
printer alerts.
Printer not connected to network
▲ If you have not set up or connected your printer to your network, go to 123.hp.com to install the
necessary software. When you complete printer setup, use the HP Utility from the Applications folder to
monitor ink levels and printer alerts.
48 Chapter 5 Print ENWW
Tips for print success
●
Ink tips
●
Paper loading tips
●
Printer settings tips (Windows)
To print successfully, the HP cartridges should be functioning properly with suicient ink, the paper should be
loaded correctly, and the printer should have the appropriate settings.
Ink tips
● Use original HP cartridges.
● Install both the black and tri-color cartridges correctly.
For more information, see Replace cartridges on page 56.
● Check the estimated ink levels in the cartridges to make sure there is suicient ink.
For more information, see Check estimated ink levels on page 53.
● If the print quality is not acceptable, see Fix print quality issues on page 88 for more information.
NOTE: Original HP cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a
result of using a non-HP supply will not be covered under warranty.
If you see a 'Non-HP Cartridge' message displayed from the printer software and you believe you purchased
original HP cartridges, go to: www.hp.com/go/anticounterfeit .
Paper loading tips
● Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and
type to avoid a paper jam.
● Load the paper with the side to be printed on facing up.
● Make sure that paper loaded in the input tray lays at, and the edges are not bent or torn.
● Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
For more information, see Load media on page 12.
Printer settings tips (Windows)
● To change default print settings, open the HP printer software, click Print & Scan , and then click Set
Preferences. For information how to open the printer software, see Open the HP printer software
(Windows) on page 33.
● To understand paper and paper tray settings:
ENWW Tips for print success 49
– Paper Size: Select the paper size you loaded in the input tray.
– Media: Select the paper type you are using.
● To understand color or black and white settings:
– Color: Uses ink from all cartridges for full color prints.
– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and
white prints.
– High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range
of black and grey tones for high quality black and white prints.
● To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.
– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
– Better: Suitable for most print jobs.
Best: Better dpi than Better.
–
– Max DPI Enabled: Highest dpi setting available for print quality.
● To understand page and layout settings:
– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
– Print on Both Sides: Manually ip the pages after one side of the paper prints out so that you can
print on both sides of the paper.
○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when
printing on both sides of the paper.
○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when
printing on both sides of the paper.
– Pages per Sheet: Helps you specify the order of the pages if you print the document with more
than two pages per sheet.
50 Chapter 5 Print ENWW
6 Manage cartridges
This section contains the following topics:
●
Information on cartridges and the printhead
●
Check estimated ink levels
●
Order ink supplies
●
HP Instant Ink
●
Replace cartridges
●
Use single cartridge mode
●
Cartridge warranty information
●
Tips for working with cartridges
ENWW 51
Information on cartridges and the printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
● The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.
● Keep all cartridges in the original sealed packages until they are needed.
● Be sure to turn o the printer properly.
● Store cartridges at room temperature (15-35° C or 59-95° F).
● Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
● If you are transporting the printer, do the following to prevent ink leaking from the printer or other
damage from occurring to the printer:
● Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of
internal motion stop before unplugging the printer.
● Make sure you leave the cartridges installed.
● The printer must be transported sitting at; it should not be placed on its side, back, front, or top.
52 Chapter 6 Manage cartridges ENWW
Check estimated ink levels
You can check the estimated ink levels from the printer software, printer control panel or HP Smart.
NOTE: If you have enrolled in the HP Instant Ink service, the printer automatically checks the ink levels and
orders new ink when necessary. For more information about HP Instant Ink, go to hpinstantink.com.
To check the ink levels from the printer control panel
● The Ink Level icons on the printer display show an estimate of ink remaining in the cartridges.
To check the ink levels from the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
2. In the printer software, click the Estimated Levels tab.
To check the ink levels from the HP Smart app
● Open HP Smart. Check the estimated ink levels at the right side of the printer image.
NOTE:
● If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in another
printer, the ink level indicator might be inaccurate or unavailable.
● Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until the print quality is unacceptable.
● Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink
cartridge after it is used. For more information, see www.hp.com/go/inkusage.
owing smoothly. In addition, some residual ink is left in the
ENWW Check estimated ink levels 53
Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
To locate the cartridge number on the printer
● The cartridge number is located inside the cartridge access door.
To locate the cartridge number from the HP Smart app
● Open HP Smart. Click or tap Printer Settings, and then click or tap Supported Cartridges.
To locate the cartridge number from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the onscreen
instructions.
To order original HP supplies for the HP DeskJet 2700 series, go to www.hp.com/buy/supplies . If prompted,
choose your country/region, and then follow the prompts to nd the right cartridges for your printer.
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
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HP Instant Ink
Your printer is eligible for the HP Instant Ink replacement service, which can reduce your printing costs and
save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and
orders more ink for you when the ink is running low. HP ships the new cartridges straight to your door before
your ink runs out, so you'll always have ink on hand when you need it. Additionally, the cartridges that you
receive contain more ink than HP XL cartridges, so you'll need to replace cartridges less frequently. To learn
more about how HP Instant Ink can save you time and money, go to hpinstantink.com.
NOTE: HP Instant Ink service is not available in all countries. To check availability, visit hpinstantink.com.
ENWW HP Instant Ink 55
Replace cartridges
To replace the cartridges
1. Check that power is on.
2. Remove the cartridge.
a. Open the cartridge access door and wait for the print carriage to move to the center of the printer.
b. Press down to release the cartridge, and then pull it toward you out of the slot.
3. Insert a new cartridge.
a. Remove the cartridge from the packaging.
56 Chapter 6 Manage cartridges ENWW
b. Remove the plastic tape using the pull tab.
NOTE: Do not touch the electrical contacts on the cartridge.
c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it
clicks into place.
d. Close the cartridge access door.
ENWW Replace cartridges 57
Use single cartridge mode
Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is
initiated when one of the following occurs.
● There is only one cartridge installed in the carriage.
● A cartridge is removed from the carriage if there are two cartridges installed previously.
NOTE: If the printer enters the single cartridge mode when two cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each cartridge. When the plastic
tape covers the cartridge contacts, the printer cannot detect that the cartridge is installed. If there is no
plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning
cartridge contacts, see Cartridge issues on page 83.
To exit the single cartridge mode
● Install both the black and tri-color cartridges in the printer.
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Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement, visit www.hp.com/go/orderdocuments.
ENWW Cartridge warranty information 59
Tips for working with cartridges
Use the following tips to work with cartridges:
● To protect the cartridges from drying out, always turn the printer o using the Power button.
● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges
reduces ink evaporation.
● Insert the cartridges into the correct slots. Match the color of each cartridge to the color of the cartridge
latch. Make sure the cartridges snap into place.
● Align the printer for best print quality. See Printing issues on page 85 for more information.
● When the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the
printer software shows one or both cartridges in a low state, consider getting replacement cartridges to
avoid possible printing delays. You do not need to replace the cartridges until print quality becomes
unacceptable. See Replace cartridges on page 56 for more information.
● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. If a
cartridge is left unprotected outside the printer, its nozzles might dry out and clog up.
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7 Copy, scan, and mobile fax
●
Copy and scan using HP Smart
●
Copy from the printer
●
Scan using HP printer software
●
Scan using Webscan
●
Tips for copy and scan success
●
Mobile Fax
ENWW 61
Copy and scan using HP Smart
●
Copy and scan from an Android or iOS device
●
Scan from a Windows 10 device
You can use the HP Smart app to copy and scan documents or photos using your device camera. HP Smart
includes editing tools that allow you to adjust the scanned image before saving, sharing, or printing. You can
print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To
copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on
the type of device you are using.
This section provides basic instructions for using the HP Smart app to copy or scan from your Android, iOS,
Windows 10 or Mac device. For more information about using the HP Smart app, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● Mac: http://www.hp.com/go/hpsmartmac-help
Copy and scan from an Android or iOS device
To copy from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.
3. Tap Copy. The built-in camera will open.
4. Put a document or photo in front of the camera, select a size option to help identifying the size of the
original, and then tap the round button at the bottom of the screen to take a picture.
TIP: For the best result, adjust the camera position to place the original within the provided frame on
the preview screen.
5. Set the number of copies or make other adjustments if necessary:
● Tap the Add Pages icon to add more documents or photos.
● Tap the Delete icon to remove documents or photos.
● Tap Resize to adjust how to ll the original to the paper.
6. Tap Start Black or Start Color to make a copy.
To scan from an Android or iOS device
1. Open the HP Smart app.
2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.
3. Select a scan option, and then tap Camera. The built-in camera will open. Scan your photo or document
using the camera.
4. When you have nished adjusting the scanned document or photo, save, share, or print it.
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Scan from a Windows 10 device
To scan a document or photo using the device camera
If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.
1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.
2. Select Scan, and then select Camera.
3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of
the screen to take an image.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
● Click or tap Add Pages to add more documents or photos.
● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
To edit a previously scanned document or photo
HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned
document or photo on your device.
1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 32.
2. Select Scan, and then select Import.
3. Select the document or photo that you want to adjust, and then click or tap Open.
4. Adjust boundaries if needed. Click or tap the Apply icon.
5. Make other adjustments if necessary:
● Click or tap Add Pages to add more documents or photos.
● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.
ENWW Copy and scan using HP Smart 63
Copy from the printer
From the scanner glass
1. Load paper in the input tray.
For information about how to load paper, see Load media on page 12.
2. Load the original print side down on the front-right corner of the scanner glass.
For more information, see Load original on page 15.
Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy.
3.
Copying will start two seconds after the last button press.
TIP: You can increase the number of copies by pressing the button multiple times.
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Scan using HP printer software
●
Scan to a computer
●
Scan to email
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
To scan an original from HP printer software (Windows)
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load original on page 15.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
3. In the printer software, click Scan , and then click Scan a Document or Photo .
4. Under Scan Shortcuts, select the type of scan you want, and then click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) on page 66.
Scan to email
To scan a document or photo to email from HP printer software (Windows)
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load original on page 15.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
3. In the printer software, click Scan , and then click Scan a Document or Photo .
4. Under Scan Shortcuts, select Email as PDF or Email as JPEG , and then click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) on page 66.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
ENWW Scan using HP printer software 65
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load media on page 12
2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
3. In the printer software, click Scan , and then click Scan a Document or Photo .
4. Click Create New Scan Shortcut .
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) on page 66.
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load the original into the document feeder or on the scanner glass. For information about how to load
paper, see Load media on page 12
2. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 33.
3. In the printer software, click Scan , and then click Scan a Document or Photo .
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have nished changing settings, do one of the following.
66 Chapter 7 Copy, scan, and mobile fax ENWW
● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
nished.
● Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them. Otherwise, the changes only aect the current scan. Then click Scan .
Learn more about using the HP Scan software. Click here to go online for more information. At this time,
this website might not be available in all languages.
● Customize scan settings, such as image le type, scan resolution, and contrast levels.
●
Scan to network folders and cloud drives.
● Preview and adjust images before scanning.
ENWW Scan using HP printer software 67
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Open the embedded web server on page 35.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Open the embedded web server on page 35.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load the original print side down on the front-right corner of the scanner glass.
2. Open the embedded web server. For more information, see Open the embedded web server on page 35.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
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Tips for copy and scan success
Use the following tips to copy and scan successfully:
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
● Load the original print side down on the front-right corner of the scanner glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
ENWW Tips for copy and scan success 69
Mobile Fax
Use the HP Smart app to quickly scan and fax multiple pages at once from your mobile device or computer.
The HP Smart app will securely send your fax.
For more information about Mobile Fax, visit the HP Smart website.
Use Mobile Fax in the HP Smart app
1. Make sure your mobile device or computer are connected to a network. Launch the HP Smart app and
sign into or create your HP Account.
2. Select the Mobile Fax tile.
If you do not see the Mobile Fax tile, enable it as follows:
● On a mobile device: Tap Personalize Tiles, tap the Mobile Fax toggle to enable the tile, and then go
back to the Home screen.
● On a Windows 10/Mac device: Click the Settings , select Personalize Tiles, and click the Mobile Fax
toggle to enable the tile. Then, go back to the Home screen.
NOTE: Mobile Fax is available in specic countries/regions. If you do not see a Mobile Fax option in the
Personalize Menu, Mobile Fax might not be available in your country/region.
3. Fill out the necessary mobile fax information.
4. To add a cover page, tap the Add a cover page toggle, and then type a subject and message
5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported le
type. Send the fax when ready.
Your fax will be securely delivered and you can track the status in the HP Smart app.
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8 Use Web Services
●
What are Web Services?
●
Set up Web Services
●
Print with HP ePrint
●
Remove Web Services
ENWW 71
What are Web Services?
The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (using wireless
connection). You cannot use these web features if the printer is connected using a USB cable.
HP ePrint
● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using Print Anywhere.
NOTE: Use your HP Account (might not be available in all countries/regions), to sign in and congure
the HP ePrint settings.
Once you have signed up for an account on HP Smart website, you can sign in to view your HP ePrint job
status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email
address to print, and get help for HP ePrint.
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Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using a wireless
connection.
To set up Web Services
1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the
cartridge access area inside the printer or on the back, side, or bottom of the printer.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
Repeat the instructions above to set up Web Services.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
ENWW Set up Web Services 73
Print with HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet
access.
To print a document using HP ePrint
1. Make sure you have set up Web Services.
For more information, see Set up Web Services on page 73.
2. Press the Information button ( ) and Cancel button ( ) at the same time to print an information
page, and then nd the email address for your printer from the page.
3. Email your document to the printer.
a. On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or mobile device, see
the documentation provided with the application.
b. Create a new email and attach the document to print.
c. Send the email to the printer email address.
The printer prints the attached document.
NOTE:
● Enter only the HP ePrint email address in the "To" eld. Do not enter any additional email
addresses in the other elds. The HP ePrint server does not accept email print jobs if there are
multiple addresses in the "To" eld or any address in the "Cc" eld."
● The email will be printed once it is received. As with any email, there is no guarantee when or
whether it will be received. You can check the print status on HP Smart website (might not be
available in all countries/regions).
● Documents printed with HP ePrint may appear dierent from the original. Style, formatting, and
ow may dier from the original document. For documents that need to be printed with a
text
higher quality (such as legal documents), we recommend that you print from the software
application on your computer, where you will have more control over what your printout looks like.
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Remove Web Services
To remove Web Services, complete the following steps:
1. Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 35.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
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9 Solve a problem
This section contains the following topics:
●
Get help from the HP Smart app
●
Get help in this guide
●
HP support
ENWW 77
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
Get help in this guide
This section contains the following topics:
●
Jams and paper-feed issues
●
Cartridge issues
●
Printing issues
●
Network and connection issues
●
Printer hardware issues
●
Control panel error codes and status
Jams and paper-feed issues
●
Clear a paper jam
●
Learn how to avoid paper jams
●
Solve paper-feed problems
Clear a paper jam
NOTE: Paper jams can occur in several areas. Clear paper jam from the input tray rst. It helps to clear the
paper path and make clearing jams from other areas easier. Then continue to the next area until all paper
jams are located and cleared.
To clear a paper jam from the input tray
1. Remove all the paper from the input tray, including both loose and jammed paper.
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2. Lift and hold the input tray shield, and then use a ashlight to check for any jammed paper or foreign
objects in the paper path. Remove any jammed paper or foreign objects you nd.
To avoid tearing any whole sheets of paper, pull the paper with both hands gently.
NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing
serious paper jams. Do not remove the input tray shield.
3. Press the Cancel button ( ). The printer tries to clear the jam automatically.
To clear a paper jam from the output tray
1. Remove all the paper from the output tray, including both loose and jammed paper.
2. Use a ashlight to check for any jammed paper or foreign objects in the output tray area, and then
remove any jammed paper or foreign objects you nd.
To avoid tearing any whole sheets of paper, pull the paper with both hands gently.
To clear a paper jam from the cartridge access area
1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.
ENWW Get help in this guide 79
2. Open the cartridge access door.
3. Wait until the carriage is idle and silent.
Press the Power button ( ) to turn o the printer. Then disconnect the power cord and any other
4.
cables from the rear of the printer.
CAUTION: To avoid the risk of electrical shock, you must unplug the power cord to move the carriage
by hand and reset the paper feed mechanism.
5. Use a ashlight to check for any jammed paper or foreign objects in the cartridge access area and
remove them.
To avoid tearing any whole sheets of paper, pull the paper with both hands gently.
6. If the carriage is in the center of the printer, slide it to the right, and then remove any paper or objects
blocking the carriage path.
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7. Close the cartridge access door.
8. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power
button ( ) to turn on the printer.
To clear a paper jam from underneath the printer
1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the
following steps to clear the jam manually.
2. Press the Power button ( ) to turn o the printer. Then disconnect the power cord and any other
cables from the rear of the printer.
3. Lower the input tray back into the printer, close the output tray extender, and then push the output tray
into the printer.
4. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on
the cleanout door to open it.
ENWW Get help in this guide 81
5. Remove the jammed paper.
6. Use a ashlight to check for torn pieces of jammed paper inside the cleanout area, and then remove any
jammed paper you nd.
7. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.
8. Turn the printer over to its normal position.
9. Reconnect the power cord and any other cables to the rear of the printer, and then press the Power
button ( ) to turn on the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
● Do not overll the input tray.
● Remove printed papers from the output tray frequently.
● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.
● Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
● Do not force paper too far down in the input tray.
● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out
of paper message appears before adding paper.
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Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from the input tray
– Make sure paper is loaded in the input tray. For more information, see Load media on page 12.
– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
– Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
● Pages are skewing
– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t
against the left side of the paper.
– Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
– Make sure the input tray is not overloaded with paper.
– Make sure the pieces of the loaded paper are not sticking together.
– Use HP paper for optimum performance and eiciency.
Cartridge issues
Identify whether a cartridge has a problem
To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding
Ink Level icon. For more information, see Control panel error codes and status on page 92.
If you get a cartridge problem message from the printer software or the HP Smart app that states at least one
of the cartridges has a problem, do the following to identify whether a cartridge has a problem.
1. Remove the black cartridge and then close the cartridge access door.
● If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.
● If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a
problem.
2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge
access door.
● If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.
● If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a
problem.
ENWW Get help in this guide 83
Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not
resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges
on page 56.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer
longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and
clog up.
1. Check that power is on.
2. Open the cartridge access door and wait for the print carriage to move to the center of the printer.
3. Remove the cartridge indicated in the error message.
4. Clean the cartridge contacts and printer contacts.
a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
cartridge.
The electrical contacts are the small gold-colored dots on the cartridge.
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b. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
c. On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
cartridge.
d. Use a dry swab or lint-free cloth to wipe the contacts.
5. Reinstall the cartridge.
6. Close the cartridge access door.
7. Check if the error message has gone away. If you still receive the error message, turn the printer o, and
then on.
NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate
the printer with only one cartridge.
Printing issues
●
Fix problems with page not printing (unable to print)
●
Fix print quality issues
Fix problems with page not printing (unable to print)
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1. Check for error messages from the printer software and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
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3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending upon your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what's printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending upon your operating system, do one of the following:
Windows 10
i. From the Windows Start menu, select Windows Administrative Tools from the app list, and
then select Services.
ii. Right-click the Print Spooler, and then click Properties.
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iii. On the General tab, next to Startup type, make sure that Automatic is selected.
iv. If the service is not already running, under Service status, click Start, and then click OK.
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending upon your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Double-click the icon for your printer to open the print queue.
ENWW Get help in this guide 87
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
conrm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
To resolve print issues (OS X and macOS)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oine.
To verify that the product is not paused or oine
a. In System Preferences, click Printers & Scanners .
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
● Delete: Cancel the selected print job.
● Hold: Pause the selected print job.
● Resume: Continue a paused print job.
● Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
NOTE: To protect the cartridges from drying out, always turn the printer o using the Power button, and
wait until the Power button light goes out.
To improve print quality (Windows)
1. Make sure you are using original HP cartridges.
2. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 17.
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
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3. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality from the Quality Settings drop-down list.
In the printer software, click Print & Scan , and then click Set Preferences to access the print properties.
4. Check the estimated ink levels to determine if the cartridges are low on ink.
For more information, see Check estimated ink levels on page 53. If the cartridges are low on ink
consider replacing them.
5. Align the cartridges.
To align the cartridges
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 33.
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the
printer toolbox.
The printer toolbox appears.
d. Click Align Cartridges on the Device Services tab.
The printer prints an alignment page.
e. Follow the onscreen instructions to align the cartridges. Recycle or discard the cartridge alignment
sheet later.
6. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 33.
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
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e. Examine the color blocks on the diagnostics page.
If any of the color blocks show white lines, are faded, or are missing completely, continue to the
next step.
Figure 9-1 Color blocks without defects
Figure 9-2 Example of color blocks with defects
7. Clean the cartridges.
To clean the cartridges
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 33.
c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the
printer toolbox.
d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.
Network and connection issues
●
Fix wireless connection
●
Fix Wi-Fi Direct connection
Fix wireless connection
Choose one of the following troubleshooting options.
● Verify that the printer and the wireless router are turned on and have power, Also, make sure that the
wireless radio in the printer is turned on. The light next to the
blue, indicating that the printer is connected. (If the light is blinking, the printer is in setup mode or
attempting to connect).
Wireless button ( ) should be steady
● Check the Signal Bars icon ( ) on the control panel display. If only one or two bars are showing, the
wireless signal is weak. Verify that the printer is within the range of the wireless network. For most
networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).
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● From the printer control panel, press the Wireless button ( ) and the Information button ( ) at
the same time to print the Wireless Network Test Report and Network Conguration Page.
Check the top of the wireless network test report to see if something failed during the test.
– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or
not your printer passed. If there are issues, perform the recommended steps listed in the report,
and then try using your printer again.
– From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as your
computer or mobile devices.
● Restore network settings and then reconnect the printer. See Connect using the HP Smart app
on page 20.
● From HP Smart help center, nd printer connection help, and then follow onscreen instructions.
● If you are printing from a Windows computer, try using the HP Print and Scan Doctor utility to diagnose
and x the issue automatically.
● To determine if a rewall or antivirus program is preventing your computer from connecting to the
printer and nd resolutions, use the HP online rewall troubleshooter .
● For more information about troubleshooting wireless network connection issues, visit the following
website: www.hp.com/go/wirelessprinting.
Fix Wi-Fi Direct connection
1. Make sure that the Wi-Fi Direct icon on the printer control panel is on. If it is o, press and hold the
Wireless button ( ) and the Resume button ( ) together for three seconds to turn it on.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
If you are using a mobile device that does not support Wi-Fi Direct, make sure you have installed a
compatible printing app. For more information, visit the HP Mobile Printing website at www.hp.com/go/
mobileprinting. If a local version of this website is not available in your country/region or language, you
might be directed to the HP Mobile Printing website in another country/region or language.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect
to the printer.
● Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted.
● If the Wi-Fi Direct icon on the printer display is blinking in sync with the white blinking Information
light, make sure to press the Information button ( ) within one minute to connect before
timeout.
4. Make sure that the number of Wi-Fi Direct connections has not reached the maximum of ve devices.
5. Get more assistance online to resolve Wi-Fi Direct issues.
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Printer hardware issues
TIP: Run the HP Print and Scan Doctor. to diagnose and automatically x printing, scanning, and copying
issues. The application is available only in some languages.
Close cartridge access door
● Cartridge access door must be closed to begin printing.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the power cord of the printer is connected rmly to a functioning power outlet.
NOTE: When Auto-O is enabled, the printer will automatically turn o after two hours of inactivity to help
reduce energy use. For more information, see Auto-O on page 39.
Resolve printer failure
● Turn the printer o, then on. If that does not resolve the problem, contact HP.
Control panel error codes and status
NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to x the issue. Then check the following
for additional assistance if needed.
●
Control panel error codes
●
Control panel ink error status
●
Control panel paper error status
Control panel error codes
If the Number of copies icon on the printer display changes to a number, blinking together with the letter E at
the left side, it indicates the printer is in an error state. The letter E and the number work as error codes.
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Light behavior Cause and Solution
The letter E and the number 0 are blinking. At the same time, one
or both of the Ink Level icons are blinking and the Ink Alert light
is blinking.
The letter E and the number 1 are blinking. At the same time, the
Resume light is blinking.
There is a problem with the indicated cartridges. Check for an
error message in the HP Smart app or in the printer software and
resolve it by following the on-screen instructions.
The printer receives a printing job, starts feeding paper, and
detects that the paper width for the printing job is bigger than the
width of the loaded paper.
Press either the Resume button ( ) or the Cancel button
( ) to cancel the printing job and eject paper.
To avoid the paper size mismatch problem, do one of the
following before printing.
● Change the paper size setting for the printing job to match
the paper loaded.
● Remove all paper from the input tray, and then load paper
that matches the paper size setting for the printing job.
The letter E and the number 2 are blinking. At the same time, the
Resume light is blinking.
TIP: You can change the default paper size automatically
detected by the printer. For more information, see Change the
default paper size detected by printer on page 16.
The printer receives a multipage printing job, detects that the
paper length for the printing job does not match the length of the
loaded paper, and then prints out the rst page of the job with
errors.
● To cancel the printing job, press the Cancel button ( ).
● To continue printing the remaining pages, press the Resume
button ( ). The remaining pages will have the same
errors as the
TIP: You can change the default paper size automatically
detected by the printer. For more information, see Change the
default paper size detected by printer on page 16.
rst page.
ENWW Get help in this guide 93
Light behavior Cause and Solution
The letter E and the number 3 are blinking. At the same time, the
Resume light and the Ink Alert light are blinking.
The letter E and the number 4 are blinking. At the same time, the
Resume light is blinking.
The letter E and the number 5 are blinking. At the same time, all
lights on the control panel are blinking.
The carriage inside the printer has stalled.
Open the cartridge access door and make sure the carriage is not
obstructed. Move the carriage to the right, close the cartridge
access door, and then press the Resume button ( ) to
continue printing. See
more information.
There is a paper jam.
Clear the jam, and then press the Resume button ( ) to
continue printing.
For more information, see Jams and paper-feed issues
on page 78.
The scanner is not working.
Turn o the printer, and then turn it on again.
If the problem persists, contact HP. The printer still prints even if
the scanner is not working.
Jams and paper-feed issues on page 78 for
The letter E and the number 6 are blinking. The printer is in an error state.
Control panel ink error status
Light behavior
One of the Ink Level icons without segment and the Error icon are
blinking, and the Ink Alert light is on.
1. Turn o the printer.
2. Unplug the power cord.
3. Wait a minute, and then plug the power cord back in.
4. Turn on the printer.
If the problem persists, contact HP.
Cause and Solution
One of the following might have occurred.
● The corresponding cartridge is missing.
If one of the cartridges is missing, the printer enters single
cartridge mode. To exit the single cartridge mode, insert the
corresponding cartridge. For more information about the
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