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Lynx Touch 5100
Frequently Asked Questions
This document explains many frequently asked questions
11/6/13
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Updated: 11/22/13
FAQ’s
Lynx5100 Frequently Asked Questions
Table of Contents
LYNX5100 FREQUENTLY ASKED QUESTIONS .......................................................................................................... 2
TABLE OF CONTENTS ....................................................................................................................................................... 2
WIFI COMMUNICATOR .......................................................................................................................................... 4
WI-FI GENERAL INFORMATION .......................................................................................................................................... 4
COMPATIBLE ROUTERS LIST .............................................................................................................................................. 4
WIFI ALARM REPORTING ................................................................................................................................................. 4
What is the Range? ................................................................................................................................................ 4
Will it work off an extender? ................................................................................................................................. 4
The WiFi Card is not selectable in Comm. Diagnostics. Why? .............................................................................. 5
CAN THE L5100-WIFI MODULE BE ADDED TO AN L5100 IN COMBINATION WITH THE GSMVLP5-4G? ......................................... 5
CAN THE L5100-WIFI MODULE BE USED IN COMBINATION WITH THE ILP5? .............................................................................. 5
WILL THE L5100-WIFI SUPPORT TWO-WAY VOICE (AAV)? .................................................................................................... 5
WILL TWO-WAY VOICE (AAV) OVER GSM WORK IF THE L5100-WIFI MODULE IS BEING USED IN COMBINATION WITH THE GSMVLP5-
4G? ............................................................................................................................................................................. 5
WILL THE L5100-WIFI SUPPORT ADVANCED PROTECTION LOGIC (APL)? ................................................................................. 5
DOES THE L5100-WIFI SUPPORT TOTAL CONNECT 2.0? ....................................................................................................... 5
IF THE L5100-WIFI IS PROGRAMMED AS A BACKUP TO THE POTS (TELEPHONE) LINE, WILL TOTAL CONNECT 2.0 STILL WORK? ........... 5
IS THE WIFI MODULE COMPATIBLE WITH ALL ROUTERS? ......................................................................................................... 5
WHAT TO DO IF THE L5100 WIFI STOPS RESPONDING TO THE CUSTOMERS ROUTER. .................................................................... 6
If your customer is experiencing issues where the L5100 Wi-Fi stops responding to the router or if the customer’s
wireless router is reset and the L5100 Wi-Fi does not reconnect back to the customer’s router. ...................................... 6
TABLET ................................................................................................................................................................... 6
COBY KYROS MID-7H TABLET GENERAL INFORMATION ...................................................................................................... 6
IPAD, IPHONE, IPOD TOUCH GENERAL INFORMATION. ........................................................................................................... 6
WHEN CAN A DEALER INSTALL THE MID-7H / IPAD, IPHONE, IPOD TOUCH?............................................................................... 6
If there is no CS monitoring? .................................................................................................................................. 6
If Pots is the only desired CS reporting? ................................................................................................................. 7
Wifi/iP only reporting?........................................................................................................................................... 7
IP primary with GSM back up? ............................................................................................................................... 7
Wifi primary, GSM back up? .................................................................................................................................. 7
The tablet does not have Panic keys, how do I send Panic? .................................................................................. 7
Is the tablet Supervised? ........................................................................................................................................ 7
Can the tablet work with the ILP5 IP communicator? ........................................................................................... 7
Z-WAVE ................................................................................................................................................................. 8
Z-WAVE DEVICE SUPPORT ................................................................................................................................................ 8
HOW DO I FLASH LIGHTS ON AN EVENT (LIKE BURGLARY)?....................................................................................................... 8
HOW DO YOU BACK UP Z-WAVE INFORMATION? ................................................................................................................... 8
CAN THE DURESS CODE BE USED TO UNLOCK THE DOOR AND DISARM THE SYSTEM? ..................................................................... 8
IF THERE IS A Z-WAVE SYSTEM, AND SOMEONE MOVES A DEVICE (LAMP MODULE OR OTHER), HOW DO YOU “REPAIR” THE NETWORK SO
THAT THE DEVICE STILL REPORTS INTO AND CAN BE CONTROLLED FROM THE SYSTEM
? ................................................................... 8
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FAQ’s
Z-WAVE DEVICES ............................................................................................................................................................ 8
CAN YOU LEARN A L5100 INTO ANOTHER L5100 AS A SECONDARY CONTROLLER ........................................................................ 8
DOES L5100 SUPPORT NETWORK WIDE INCLUSION (NWI) ................................................................................................... 9
WHAT IF I INSTALL MORE THAN 40 LIGHT SWITCHES ON A L5100? ........................................................................................... 9
I NEED MORE SCENES, HOW CAN I GET THEM? ...................................................................................................................... 9
WHY CAN I NOT EDIT MY SCENES LOCALLY? .......................................................................................................................... 9
WHAT IF I DEFAULT MY PANEL, DO I LOSE MY Z-WAVE DEVICES? ............................................................................................. 9
I ADDED A USER CODE TO MY PANEL AND NOW THE CODES PROGRAMMED LOCALLY WITH IN MY LOCK NO LONGER OPERATE IT?............ 9
COMMUNICATIONS AND REMOTE SERVICES ....................................................................................................... 10
4G SUPPORT ................................................................................................................................................................ 10
APL (ADVANCED PROTECTION LOGIC) .............................................................................................................................. 10
ARE EXTERNAL ANTENNAS AVAILABLE FOR THE L5100? ....................................................................................................... 10
PUSH CONTENT – HOW OFTEN DOES CONTENT GET SENT ...................................................................................................... 10
SLIDE SHOW ................................................................................................................................................................ 10
I NO LONGER SEE MY “DASHBOARD ICON” ON THE L5100 .................................................................................................... 10
WHY ARE MY AUTOMATION DEVICES NOT SHOWING UP IN TOTAL CONNECT 2.0? ..................................................................... 10
WHY DOES “NO TRANSLATION FOUND” APPEAR IN THE AUTOMATION MODULE? .................................................................... 10
HARDWARE ......................................................................................................................................................... 11
DOES IT MATTER WHAT SIDE THE Z-WAVE AND WIFI BOARD ARE INSERTED? ............................................................................ 11
THE L5100 WILL NOT WILL RECOGNIZE THE WIFI OR Z-WAVE MODULE? ................................................................................ 11
HOW DO YOU RESET THE L5100 WITHOUT POWERING DOWN THE SYSTEM? ............................................................................ 11
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FAQ’s
Brand
Model
Type
ASUS
RT-N10
Wireless N150 Router
Belkin
F6D3230-4
Dual-Band Wireless A+G Router
WCR-GN
Wireless N150 Router
WHR-HP-GN
Wireless N150 Router
E1000
Wireless N Rout er
E1500
Wireless N Rout er
DIR-601
Wireless N150 Router
DIR-815
Wireless N Dual Band Router
LevelOne
WBR-6020
Wireless N Rout er
WNR1000v3
Wireless N150 Router
WNR2000v3
Wireless N300 Router
TRENDnet
TEW-652BRP (652)
Wireless N Router
Honeywell
WAP-PLUS
Wireless Access Point
WiFi Communicator
WiFi General information
• Works with the Hone ywell WAP-PLUS.
• Will not work with the Honeywell WAP or the Se rcom route r sold under Honeywell
brand thro ugh ADI (The Sercom routers broadcast wirelessly on channel 6 and can’t be
altered. The Honeywell WAP also uses cha nnel 6 and can’t be changed. This
interference prevents them from working)
• Rev 5.00000 panels do not support wps enrollment.
• Rev 6.00000 panels support wps enrollment w/ wifi cards rev 4.7.8+
• The CRC of the Wifi module should be 4 digits. If your mod ule shows les s than 4
digits, precede it with zero’s.
Compatible Routers List
Buffalo Technology
Cisco/Linksys
D-Link
Netgear
WiFi Alarm Reporting
• After 1 hour of AC loss, the WiFi module shuts down to preserve battery.
• If router is down, repo rts then go ove r GSM APL (Advanced Protection Logic) will still work, If there is a
smash and gr ab event, the WiFi module will respond to the increased supervision, thus not cre ating the ne w
APL possible trouble alarm
What is the Range?
• The range o f t he WiFi is dependent on your router and environment.
Will it work off a WIFI extender?
• Yes, With a Wifi range extender, that is broadcasting a SSID and can generate an ip address.
• Yes, With a WREX Wi-Fi Repeater Extender, after the WREX has been enrolled into a WAP-Plus.
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FAQ’s
The Wi-Fi Card is not selectable in Comm. Diagnostics. Why?
• The L5100 will not recognize the L5100 wifi card unless it is installed on the speaker side of the panel.
Can the L5100-WiFi module be added to an L5100 in combination with
the GSMVLP5-4G?
• Yes. When the L5100-WiFi module is added to the panel in combination wit h the GSMVLP5-4G, the two
modules become as one internal AlarmNet communicator. As long as the WiFi module has an active internet
connection, the communicator will use the internet as its primary reporting path and will automaticall y roll
over to GSM if the internet connection is lost. This feature is s
select the primary communication path.
electable in the primary cs reporter field to
Can the L5100-WiFi module be used in combination with the ILP 5 ?
• No. Only one of the two internet communicator modules can be used.
Will the L5100-WiFi support two-way v oice (AAV)?
• AAV does not work over an internet communication path at this time. Currently Two-way voice will only
work over phone line or GSM therefore one of those paths must be used in conjunction with the L5100-WiFi
to support the two-way voice feature.
Will two-way voice (AAV) over GSM work if t he L510 0 -WiFi module is
being used in combinati on wit h the G S MVLP5-4G?
• Yes. All alarm reports will be sent over the internet if the WiFi module has an acti ve internet connection, but
any resulti ng two-way voice session will automatically use the GSM communication path.
Will the L5100-WiFi support Adva nced P rotection Logic (APL)?
• Yes. APL works over internet and/or GSM.
Does the L5100-WiFi support Total Connect 2.0?
• Yes. Total Connect 2.0 is fully supported with the WiFi module.
If the L5100-WiFi is programmed as a backup to the POTS (telephone)
line, will Total Connect 2. 0 sti ll work?
• Yes. Programming the WiFi module as backup to the phone line affects alarm and system event reporting
only. Total Connect services will always use the path(s) provided by the AlarmNet communicator(s).
Is the WiFi module compatible with all routers?
• No. We have tested and support specific routers and have them listed on a router compatibility chart.
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FAQ’s
• If problems are encountered when trying to enroll the WiFi module or if there is a problem in maintaining the
wireless connection with a router not found on this list, a Honeywell WAP-PLUS can be u s ed in conjunction
with the exi sting router.
What to do if the L5100 wifi stops responding t o t he Cus t om e rs Router.
If your customer is experiencing issues where the L5100 Wi-Fi stops responding to the router or if
the customer’s wireless router is reset and the L5100 Wi-Fi does not reconnect back to the
customer’s router.
• Reset the L5100 panel – see section below, How do you reset the L5100 without powering down the system?
• KEEP IN MIND THERE ARE MANY VARIABLES IN MAINTAINING A WIFI CONNECTION AND
WE SHOULD NOT NEGLECT BASIC TROUBLESHOOTING PROCEDURES, SUCH AS:.
1. Does the Wifi module have suffici ent RSSI and is within the suggested range of the a ccess point?
2. If the WAP-Plus is being used , did you ensure it is not potentially causing a con flict with the network
Access point?
3. Does the premise have reliable internet service? Are other WiFi peripherals having a problem maintaining
connection?
4. Could problem be due to the environment or from other things transmitting RF energy, ie, a microwave
oven?
Tablet
COBY KYROS MID-7h Tablet General Information
• Does not support programming modes (Master user screen, Installer program screens, and Advanced Z-wave
screens)
• Can be used with Tuxedo
• Can be learned in many panels (vacation and main home)
• App available on Getjar app store.
IPad, Iphone, Ipod touch Ge nera l information.
• Does not support programming modes (Master user screen, Installer program screens, and Advanced Z-wave
screens)
• Can be used with Tuxedo
• Can be learned in many panels (vacation and main home)
When can a dealer install the MID-7H / Ipad, Iphone, Ipod touch?
If there is no CS monitoring?
• Yes, but they need to install a L5100-Wifi card or iLP5 and program it in the “Communicator” screen. Do not
enter any CS ID, City ID, or acct id information. In Reporter, ensure Communicator type is set to “None”.
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FAQ’s
If Pots is the only desired CS reporting?
• Yes, but they need to install a L5100-Wifi card or iLP5, program it in the “Communicator” screen, Do not
enter any CS ID, City ID, or acct id information. In Reporter, ensure Communicator type is set to “None”.
But this time enter the phone info rmation.
• Note – these two options above will work with or without Broadband being available!
Wifi/iP only reporting?
• Yes, they need to install a L5100 -Wifi card or iLP5, program it in the “Communicator” screen, enter CS ID,
City ID, or acct id information. I n Reporter, ensure Communicator type is set to Wifi or IP as appropriate.
• Note – Tablet stops working if e ither the I nternet is down, or if Alarmnet is down (if the ping sent every 20
seconds is not acknowledged, the L5100 reboots the wifi card)
IP primary with GSM back up?
• No, you cannot put IP and GSM i n the same unit
Wifi primary, GSM back up?
• Yes, but they need to install a L5100-Wifi card and GSM, program it in the “Communicator” screen, enter CS
ID, City ID, or ACCT ID infor mation. In Reporter, ensure Communica tor type is set to Wifi/GSM.
• Note: The tablet will stop working if AlarmNet is not accessible via the L5100-WiFi. When registered with
AlarmNet, L5100-WiFi will ping the AlarmNet server every 20 seconds. If the ping is unable to reach the
server, the L5100 will reboot the W iFi card. This will prevent the tablet from working during that time.
The tablet does not have Panic keys, how do I send Panic?
• Work around is:
• Use a 5802wxt panic
• Enter a Duress code for burg
Is the tablet Supervised?
• Yes. The L5100 supervises the Tablet every 15 seconds
Can the tablet work with the ILP5 IP communicator?
• Yes, it works with either ILP5 or L5100-WiFi, as long as you have a wireless router.
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FAQ’s
Z-Wave
Z-wave Device support
• Will work with same Z-wave devices specified in Tuxedo, see Tux User Guide or L5100 Home Automation
guide for compatible list.
• Inclusion device support - GE, Aspire, and Leviton.
How do I Flash lights on an event (like bur glary)?
• Z-wave does not support flashing of lights.
• The Fortrezz Z-wave Strobe/Sounder can be used on the L5100 when included into the Z-wave controller.
How do you back up Z-wave information?
• Z-wave information is uploaded into Compass, so it can be used to recreate the scenes, rules and schedules
originally created if necessary.
• Use a secondary controller, connected to a laptop (such as the Leviton USB device), save the information to a
file.
Can the Duress code be used to unlock the door a nd disa rm the
system?
• Yes, if enabled in user code programming.
If ther e is a Z-wave system, and someone moves a de vi ce (lamp module
or other), how do you “repair” the netw ork so that the device still
reports into and can be controll ed from t he s y stem ?
• L5100 has a Z-wave self-repair function.
Z-wave devices
• Primary controller is the only controller to include devices
• Nodes start at 1 (primary controller), and go to 232.
• If you include and exclude the same device 232 times, you will run out of nodes, and the controller will then
restart and fill open nodes
Can you learn a L5100 into another L5100 as a secondary controller
• No, this is not a feature of the L5100
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FAQ’s
Does L5100 support Netw ork Wide Inc lusion (NWI)
• Yes, This feature was added in the L5100 rev 6 panels.
What if I install more than 40 light switc he s on a L5 1 00?
• You can add more than 40, you can’t control more than 40.
I need more scenes, how can I get them?
• Total Connect 2.0 allows you to create 20 more scenes.
• When enabled through TOTAL CONNECT 2.0, they will be assigned to Scene numbers 21-40.
• They can only be viewed via TOTAL CONNECT 2.0
Why can I not edit my scenes locally?
• TOTAL CONNECT 2.0 pushes scenes 21 to 40 to the panel. Scenes created through TOTAL CONNECT 2.0
cannot be edited locally
What if I default my panel, do I lose my Z-Wave devices?
• Yes, this will require you to exclude all your devices then exclude them before you can include them.
I added a user code to my panel and now the codes programmed locally
with in my lock no longer operate it ?
• If you manually e nter a user code at the door lock keypad, the door lock will inform the panel o f this change.
• As a result, L5100 will erase all user codes residing at the door lock, followed by a user code synchronizing
session.
• This behavior is necessary and required if you want user code synchronization to work correctly.
• For example, you can create a new user code from L5100 and the panel will propagate to all parties involved
(TC and/or lock).
TC <==> L5100 ----> Lock
| |
Bidirectional |
one wa y
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FAQ’s
Communications and Remote Services
4G support
• L5100 will support the GSMVLP54G 2G/3G/4G radio
• L5100 will not support the GSMVLP5 2G only radio
• L5000 currently supports only the GSMVLP5 2G radio
APL (Advanced Protection Logic)
• APL Is supported by the L5100
Are External antennas ava il a ble for the L5100?
• The GSM-EXT is currently available for adding an external antennas to the GSMVLP5-4G.
Push Content – how often does content get s e nt
• Wi-Fi/ILP5 – e very 4 hours plus on touchi ng the icon
• GSM – twice a day, as programmed in TOTAL CONNECT 2.0
Slide Show
• Slideshow is only available through Total Connect 2.0
• No slide show through GSM , only over Wi-Fi/iP
• Slide show images are stored in RAM. If the panel recycles power, then all images will need to be
downloaded again. This automatically happens.
I no longer see my “Dashboard Ic on” on the L5100
• If the panel, no longer se es the WiFi/ILP5 card, or GSM card, the “Dashboard Icon” will not show up.
Why are my automation device s not s how ing up in Total Connect 2.0?
• The panel data must be synchronized in order for Total Connect 2.0 to recognize the devices.
Why does “No Translation Found” appear in the Automation Module?
• This happe ns when Total Connect 2.0 is polling t he p a nel for status on the enrolled Z-Wave devices.
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FAQ’s
Hardware
Does it matter what side the Z-Wave and WiFi boards are inserted?
• Yes, the Z-Wave module must be installed on the telephone side of the board and the WiFi card must be
installed under the speaker
The L5100 will not will recognize t he Wi Fi or Z-Wa v e module?
• The card must be inserted when power down
• Turn on Z-Wave or Wifi in programming, Reboot the panel again.
How do you reset the L5100 without powering down the system?
• End user method: From the home screen, Select “Security”, Select ”More”, Select “Tools”, Enter the Master
Code, Select “Test”, Select “Reboot”.
• Installer Method: From the home screen, Select “Security”, Select ”More”, Select “Tools”, Enter the Installer
Code, Select “Test”, Select “Diagnostics”, Select “Reboot”.
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