Thor CV31
Vehicle-Mount Computer
Model CV31A
User Manual
Disclaimer
Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and
other information contained in this document without prior notice, and the reader should in all
cases consult HII to determine whether any such changes have been made. The information
in this publication does not represent a commitment on the part of HII.
HII shall not be liable for technical or editorial errors or omissions contained herein; nor for
incidental or consequential damages resulting from the furnishing, performance, or use of
this material.
This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be photocopied, reproduced, or translated into
another language without the prior written consent of HII.
Trademarks
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, Windows Embedded Handheld, and the Windows logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or
other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
microSD and microSDHC are trademarks or registered trademarks of SD-3C, LLC in the
United States and/or other countries.
This product includes software developed by the OpenSSL Project for use in the OpenSSL
Toolkit (www.openssl.org).
This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).
Regex++ library © Copyright 1998-2001 by Dr. John Maddock
Permission to use, copy, modify, distribute and sell this software and its documentation for
any purpose is hereby granted without fee, provided that the above copyright notice appear
in all copies and that both that copyright notice and this permission notice appear in
supporting documentation. Dr John Maddock makes no representations about the suitability
of this software for any purpose. It is provided “as is” without express or implied warranty.
Patents
For patent information, please refer to www.hsmpats.com.
© 2014 Honeywell International Inc. All rights reserved.
ii Thor CV31 Vehicle-Mount Computer User Manual
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Send Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
About the Computer Features . . . . . . . . . . . . . . . . . . . . . . .1
1
About the Thor CV31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About the Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configure the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About the Power Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configure the Power Options Menu . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Ports and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contents
How to Supply Power to the CV31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Backup Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Check the Status of the Backup Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Disable Backup Battery Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Mount the CV31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Connect a Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About Serial Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect a Serial Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About USB Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect a USB Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Connect a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Change the Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connect an External Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About External Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Thor CV31 Vehicle-Mount Computer User Manual iii
Contents
Install an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About the Bar Code Slot Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configure the Bar Code Slot Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Install a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CV31 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About the User Interface and Installed Applications. . . .23
2
About the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Screen Gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Calibrate the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Applications Installed on the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Downloadable Applications for the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About HTML5 Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About Launcher for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About Intermec Terminal Emulator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
About SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configure the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . .29
3
How to Configure the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
About Intermec Settings on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Start Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
About the Structure of Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 32
How to Navigate in Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enable Intermec Settings Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hide Menu Items in Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configure the Computer Remotely with SmartSystems . . . . . . . . . . . . . . . . . . . . . 38
iv Thor CV31 Vehicle-Mount Computer User Manual
About Network Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
About 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configure Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . 39
Connect a Bluetooth Scanner with the Quick Connect Bar Code . 39
Connect a Bluetooth Scanner with the Wireless Scanning App . . 40
Connect to a Bluetooth Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Load a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Select a Funk Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configure WPA or WPA2 Enterprise (802.1x) Security with
Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configure WPA or WPA2 Personal (PSK) Security with
Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configure 802.1x Security with Funk Security. . . . . . . . . . . . . . . . 44
Configure LEAP Security with Funk Security . . . . . . . . . . . . . . . . 44
Configure Static WEP Security with Funk Security . . . . . . . . . . . . 45
Use Open (No Security) Associations with Funk Security. . . . . . . 45
Manage the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
4
How to Manage the Computer in Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
How to Manage the Computer with CloneNGo . . . . . . . . . . . . . . . . . . . . . 48
How to Manage the Computer with SmartSystems . . . . . . . . . . . . . . . . . . 48
How to Manage the Computer with Third-Party Software . . . . . . . . . . . . . 49
How to Develop and Install Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
How to Package Your Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Install Applications with SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Install Applications with Microsoft Synchronization Software. . . . . . . . . . . 50
Install Applications with a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Install Applications with a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
How to Launch Applications Automatically. . . . . . . . . . . . . . . . . . . . . . . . . 51
How to Update the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Update the Computer with SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . 52
Update the Computer with a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . 53
Thor CV31 Vehicle-Mount Computer User Manual v
Troubleshoot and Maintain the Computer . . . . . . . . . . . .55
5
How to Troubleshoot the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Wi-Fi Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
How to Check Wi-Fi Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
802.1x Security Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Problems Reading Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Problems Using the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Find Your Configuration Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Find Your Operating System Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
How to Restart the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reboot the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reset the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Clean the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
A
Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Screen Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Keyboard Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Bar Code Symbologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
COM 1 and COM 3 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
B
Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
RFID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Core Messaging Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Device Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Virtual Wedge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
vi Thor CV31 Vehicle-Mount Computer User Manual
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand cautions and notes
that are in this document.
A caution alerts you to an operating procedure, practice, condition,
or statement that must be strictly observed to prevent equipment
damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Before You Begin
Global Services and Support
Warranty Information
To understand the warranty for your Honeywell product, visit the
Honeywell website at www.honeywellaidc.com and click Resources >
Warranty.
Web Support
Visit the Honeywell website at www.honeywellaidc.com to download
our current manuals (in PDF).
Visit the Knowledge Base (www.hsmknowledgebase.com) to access
thousands of immediate solutions, or go to the Technical Support Portal
(www.hsmsupportportal.com) to request support. To contact our
technical support team directly, fill out an online support form at
www.hsmcontactsupport.com.
Thor CV31 Vehicle-Mount Computer User Manual vii
Before You Begin
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please contact
the Intermec Technical Communications department directly at
ACSHSMTechnicalCommunications@honeywell.com.
Telephone Support
For our latest contact information, please check our website at
www.honeywellaidc.com/locations.
Who Should Read This Manual
This manual is for the person who is responsible for installing,
configuring, and maintaining the CV31.
This manual provides you with information about the features of the
CV31, and how to install, configure, operate, maintain, and troubleshoot
the computer.
Before you work with the CV31, you should be familiar with your network
and general networking terms, such as IP address.
Related Documents
The Honeywell website at www.honeywellaidc.com contains our
documents (as .pdf files) that you can download for free.
To download documents
1 Visit the Honeywell website at www.honeywellaidc.com.
2 Click Products.
3 Use the Products menu to navigate to your product page. For
example, to find the CV31 product page, click Vehicle-Mount
Computers > Thor CV31 Vehicle-Mount Computer.
viii Thor CV31 Vehicle-Mount Computer User Manual
1
About the Computer Features
This chapter introduces the Thor™ CV31 Vehicle-Mount Computer
with Microsoft® Windows® Embedded Compact 7 (CE 7). Use this
chapter to learn about basic features and functions of the
computer, as well as available accessories.
1
Chapter 1 — About the Computer Features
About the Thor CV31
The Thor™ CV31 is a vehicle-mount computer that is rugged, versatile
and built on the Microsoft® Windows® Embedded Compact 7 (CE 7.0)
operating system.
The CV31 with a Texas Instruments WL1273 802.11a/b/g/n radio
installed is Wi-Fi® certified for interoperability with other 802.11a/b/g/n
wireless LAN devices.
CV31 Front View
2 Thor CV31 Vehicle-Mount Computer User Manual
About the Buttons
5
1
2
3
4
The buttons on the front of the computer provide easy access to power,
volume, brightness, and device health. You can also program buttons P1
to P4 to access different system functions.
Chapter 1 — About the Computer Features
CV31 Buttons
Callout Button Description
1 P1 Opens the Device Health Dashboard.
2 P2 Press and release to cycle through the five
backlight levels.
3 P3 Decreases the volume.
4 P4 Increases the volume.
5 Power Controls the power state of the computer.
Thor CV31 Vehicle-Mount Computer User Manual 3
Chapter 1 — About the Computer Features
About the Power Button
The Power button controls the power state of the computer.
Power Button Actions
Computer
State
On Press and release to open the Power Options menu.
Suspend Press to wake up the computer.
Off Press to turn on the computer.
You can also use Intermec Settings to disable the Power button or
configure the button to perform the actions available from the Power
Options menu.
Power Button Action
Press and hold for more than 8 seconds to turn off the
computer.
Configure the Power Button
You can disable the Power button or configure the button to perform the
actions available from the Power Options menu.
1 On your computer, start Intermec Settings.
2 Tap Device Settings > Power Management > Power Button >
Power button behavior.
3 Select the action that you want to be performed when you press the
Power button.
4 To save your changes, tap OK.
About the Power Options
The power options for the computer are available from the Power Options
menu. When the computer is on, press the Power button to open the
Power Options menu. The timeout bar at the bottom of the screen
indicates how much time is left to make a selection. If you do not select a
power option, the selected action (outlined in bold) occurs after the
timeout.
4 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 1 — About the Computer Features
Power Options Menu
Power Options Menu
Option Description
Screen Off Lowest power saving mode. The screen turns off, but the
radios and internal devices stay on. Tap the screen to turn
on the computer. By default, Screen Off does not appear
on the Power Options menu.
Suspend The computer powers off all radios and internal devices not
involved in saving the system state. You can wake the
computer by pressing the Power button.
Reboot The computer does not save the current system state, but
the registry and file systems are saved. The computer
shuts down all running processes and restarts.
Shutdown The computer turns off.
Cancel Closes the Power Options menu.
If you are using WPA or 802.1x security, the computer may need to
reauthenticate before it resumes your application. The Real Time Clock
(RTC) persists through all of the power options as long as it receives
power from the Real Time Clock battery.
Thor CV31 Vehicle-Mount Computer User Manual 5
Chapter 1 — About the Computer Features
Configure the Power Options Menu
You can enable or disable the Power Options menu, determine which
options appear on the menu, and set the amount of time you have to
make a selection.
1 On your computer, start Intermec Settings.
2 Tap Device Settings > Power Management > Power Button >
Power Button Screen > Screen Options Displayed.
3 Configure the Power Options menu:
• To enable or disable the Power Options menu, tap Enable power
button screen.
• To select the options that appear on the Power Options menu, tap
Screen Options Displayed.
• To set the amount of time to make a selection (from 1 to 20
seconds), tap Screen timeout (seconds).
4 To save your changes, tap OK.
About the Ports and Connectors
The connectors provide access to power, external devices, and
communications.
1
2
3
4
Back View of the CV31
6 Thor CV31 Vehicle-Mount Computer User Manual
5
Chapter 1 — About the Computer Features
6
7
Headset Jack on the Front of the CV31
Antenna Connector on the Top of the CV31
Thor CV31 Vehicle-Mount Computer User Manual 7
Chapter 1 — About the Computer Features
CV31 Ports and Connectors
Callout Connector Description
1 Ethernet Supports 10BaseT/100BaseT full duplex
2 COM1 Connects the computer to RS-232 devices, like
3 COM3 Connects the computer to RS-232 devices, like
4 AUX Connects USB devices, like keyboards to the
5 Power Connects the computer to an AC/DC or DC/DC
6 Headset
Jack
7 Antenna Connects an external antenna to the computer.
standard Ethernet interfaces.
scanners or printers.
scanners or printers.
computer. You can connect a single or double
USB cable to the AUX connector to turn it into
one or two USB host connectors. You can also
connect a developer USB cable to turn the port
into a USB 1.1 Client connection.
power supply.
Connects a 3.5 mm (1/8") headset to the
computer.
8 Thor CV31 Vehicle-Mount Computer User Manual
About the Status LEDs
1
2
3
The status LEDs turn on, turn off, or blink to indicate a specific activity on
your computer.
Chapter 1 — About the Computer Features
CV31 Status LEDs
Status LED Descriptions
Callout LED Color Description
Thor CV31 Vehicle-Mount Computer User Manual 9
1 Good Read Green Both sides of the LED turn green to
indicate that the CV31 successfully
read a bar code.
2 Ready-to-
Work indicator
Blue If Intermec Terminal Emulator (ITE)
is installed, the application is
running and is connected to the
host.
If you do not have ITE, you can
configure the Ready-to-Work
indicator to turn on or off to indicate
a healthy state.
Blinking
blue
ITE is running but not connected to
the host. The computer is unhealthy.
Chapter 1 — About the Computer Features
Status LED Descriptions (continued)
Callout LED Color Description
Off ITE is not installed or not running.
The computer is healthy.
3 Battery Status Steady
orange
Blinking
orange
Blinking
red
The battery is outside the allowable
charging temperature range of 0 °C
to 40 °C (32 °F to 104 °F). Charging
will resume when the battery
temperature returns to within the
acceptable range.
There is a battery error. The battery
is not charging because it is
missing, faulty, or there is a bad
connection.
The CV31 is not connected to
external power, and the battery is
very low. The computer will go into
Suspend mode soon. Charge or
replace the battery.
How to Supply Power to the CV31
The accessories you use to supply power to the CV31 depends on
whether you want to replace a CV30 and keep your existing wiring or
perform a new installation:
• To replace a CV30 and keep your existing wiring, you need to
purchase an adapter cable (P/N VE027-8024-C0).
• To perform a new installation, you need to know the electrical rating
of your CV31 and the vehicle you are installing it on to determine
which power supply to use.
Note: The AC power supply for the CV31 is different than the AC power
supply for the CV30. Do not use the CV30 power supply with the CV31.
10 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 1 — About the Computer Features
CV31 Power Supply Options for a New Installation
Installation
Electrical
Requirement
CV31 Electrical
Rating
Use This Power Supply
100-240
VAC,50-60 Hz
Vehicle:
9-36 VDC
Vehicle:
Over 36 VDC,
up to 96 VDC
*The connector for the CV31 AC power supply is different than the one
for the CV30. You cannot use the CV31 power supply with a CV30.
12 V, 2.1 A or 936 V, 5.1 A
9-36 V, 5.1 A Thor CV31/CV61 Direct Wiring Kit (P/
12 V, 2.1 A or 936 V, 5.1 A
AC Power Supply (P/N 203-955-001)*
N 203-950-001)
Universal Vehicle Power Supply Kit
(P/N 203-950-002) with cable P/N
VE027-8024-C0
About the Backup Battery
If the CV31 is disconnected from external power, the backup battery can
keep the CV31 running in a network connected state for up to 30 minutes.
When power is restored, the CV31 continues normal operation.
An internal charger automatically charges the backup battery (within 8
hours) when the CV31 is connected to external power.
Note: The battery temperature must be with in the acceptable range of
0 °C to 40 °C (32 °F to 104 °F) to charge.
Check the Status of the Backup Battery
Check the status of the backup battery to make sure that it is functioning
properly.
1 Tap Start > Settings > Control Panel.
2 Double tap Power.
The battery status appears on the Battery tab.
Thor CV31 Vehicle-Mount Computer User Manual 11
Chapter 1 — About the Computer Features
Disable Backup Battery Charging
If you use the CV31 in a cold environment for an extended period of time,
the backup battery temperature may fall below the required temperature
for charging (0 °C, 32 °F). To prevent data loss, the default state of the
CV31 is to not start if the backup battery does not have sufficient charge.
If you need to start a CV31 that has a low battery but is connected to
external power in a cold environment, you can disable this setting.
Caution: If the CV31 is disconnected from external power and the
backup battery does not have sufficient charge, data may be lost or
corrupted.
1 Start Intermec Settings.
2 Tap Device Settings > Boot Charging Options.
3 Select Disable charging during startup.
How to Mount the CV31
Use a Honeywell approved mounting accessory to mount the CV31:
• Desktop Mounting Kit (P/N 805-815-001)
• Vehicle Mounting Kit with a 1.5-inch (C-size) (P/N 805-813-001) or
2.25-inch (D-size) (P/N 805-814-001) RAM ball
• Wall Mounting Kit (P/N VE011-2006)
• Mounting Screw Kit (P/N 213-043-001) to mount the CV31 to an
existing 1.5-inch (C-size) or 2.25-inch (D-size) RAM ball
How to Connect a Scanner
You can connect a scanner to the computer with one of these connectors:
• Serial
• USB
Note: Power to the COM ports is disabled when power is not supplied to
the CV31 (the vehicle is turned off).
You can also connect a Bluetooth scanner through Bluetooth
communications.
12 Thor CV31 Vehicle-Mount Computer User Manual
About Serial Scanners
You connect a serial tethered scanner to COM1 or COM3. By default,
these COM ports are configured so that you can connect specific
scanners without making any configuration changes. To configure the
COM ports to work with other scanners, you can change the scanner
model in Intermec Settings.
Note: By default, both COM ports are opened by Intermec data collection
software. To connect another serial device, like a printer, you need to
disable the scanner port.
Default COM Port Scanner Settings
COM Port Default Scanner Model Default Scanner Settings
COM1 SR Intermec scanner (for
rugged Intermec scanners:
SR30, SR31, and SR61T)
COM3 ASCII 9600 baud, 8 data bits, no
You also need an appropriate serial cable. For help, see the user manual
for your scanner.
Chapter 1 — About the Computer Features
57600 baud, 8 data bits, no
parity, 1 stop bit
parity, 1 stop bit
Connect a Serial Scanner
By default, when you connect a tethered scanner, the scanner settings
are overwritten by the computer settings for the scanner. You can change
this setting in Intermec Settings.
1 Start Intermec Settings.
2 Tap Data Collection > Tethered Scanners.
3 To keep the scanner settings, tap Tethered-Configure on connect,
select Keep scanner settings, and tap OK.
4 Tap the COM port that you want to connect the scanner to: Tethered
Scanner (COM1) or Tethered Scanner (COM3).
5 To change the scanner model, tap Scanner Settings, and then select
a Scanner model from the list.
6 Configure the settings for the scanner you selected in Step 5 and
close Intermec Settings.
7 Connect the scanner to the appropriate COM port.
Thor CV31 Vehicle-Mount Computer User Manual 13
Chapter 1 — About the Computer Features
About USB Scanners
To use a USB scanner with the CV31, you need to configure the scanner
as a Human Interface Device (HID). When HID is enabled, scanned bar
code data is sent directly to an active window as if the data came from a
keyboard. You need to configure any data handling settings in the
scanner with the scanner manufacturer’s configuration bar codes. For
help, see the scanner user manual.
Connect a USB Scanner
Connect a USB tethered scanner to the AUX port.
1 Connect an appropriate USB cable to the AUX port on the computer.
2 Connect the scanner to the USB cable.
How to Connect a Headset
Use one of these methods to connect a headset or audio device:
• Plug a 3.5 mm (1/8") headset into the headset jack. Note that the
headset jack on the CV31 is not the same size as the headset jack on
the CV30 (2.5 mm, 3/32").
• Use the Bluetooth Audio applet.
• Pair a Vocollect Bluetooth headset with the near-field communication
(NFC) radio.
14 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 1 — About the Computer Features
NFC
Location of the NFC Radio
How to Change the Volume
The computer volume controls the sounds you hear when you tap the
screen or scan bar codes with an external scanner.
Methods to Change the Volume
Method Description
Front panel buttons Use the volume up and volume down buttons on
Control panel Tap Start > Settings > Control Panel, and then
Intermec Settings Start Intermec Settings and go to Device Settings
Thor CV31 Vehicle-Mount Computer User Manual 15
the front panel.
double-tap Volume & Sounds.
> Sounds > Beeper and voice.
Chapter 1 — About the Computer Features
Connect an External Keyboard
You can attach a compact or standard external keyboard to make data
entry easier. To attach a standard keyboard, you also need an
appropriate USB cable.
1 Mount the keyboard. For help, see the installation instructions that
ship with the mounting kit.
2 Connect the keyboard to the CV31:
• For compact keyboards, connect the keyboard cable to the AUX
port on the computer.
• For standard keyboards, connect an appropriate USB cable to the
computer, and then connect the keyboard to the USB cable.
About External Antennas
Use an external antenna to increase the signal strength of the wireless
radio in the CV31. You can mount the antenna on a wall, forklift, or other
flat surface with hardware or adhesive-backed hook and loop fastener
material.
For most fixed installations, you should mount the antenna in a verticallypolarized position with the cable from the antenna parallel to the floor and
ceiling. However, you may need to experiment with antenna position to
find an orientation that provides the best antenna performance. Use the
ISpyWiFi application that ships on the computer to determine which
antenna position provides the best signal strength.
16 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 1 — About the Computer Features
Install an External Antenna
Install an external antenna to increase the wireless signal strength.
Note: External antennas must only be installed by trained professionals.
1 Lift the cover from the antenna connector.
2 Secure the antenna cable to the connector. The CV31 automatically
detects the connection, disables the internal antenna, and uses the
external antenna.
3 Use your own mounting hardware to secure the antenna to a wall,
forklift, or other surface.
About the Bar Code Slot Reader
Install a visible light (P/N 858-098-001) or infrared light (P/N 858-098-
002) bar code slot reader (Model AR3) to scan and enter bar code data.
The CV31 decodes the bar code and enters the data or command.
After you install the bar code slot reader, you need to enable and
configure it. By default, these symbologies are enabled: Code 39, Code
128, UPC A, UPC E, EAN 8, and EAN 13. You should only enable the
symbologies that you plan to read.
When you scan a bar code, the Good Read LED turns green to indicate
a successful scan.
Thor CV31 Vehicle-Mount Computer User Manual 17
Chapter 1 — About the Computer Features
(x6)
Configure the Bar Code Slot Reader
If you installed the bar code slot reader (Model AR3) accessory, you need
to enable and configure it before you can use it.
1 Start Intermec Settings.
2 Tap Data Collection > Tethered Scanner (COM1 or COM3) >
Scanner Settings.
3 Tap Scanner Model.
4 From the list, select ID Tech Slot Scanner.
5 Select Enable Scanner Port.
6 Tap OK.
7 Tap Data Collection > Tethered Scanner (COM1 or COM3) >
Symbologies.
8 Only enable the symbologies that you plan to read.
Install a microSD Card
Use a microSD card to increase file storage or install software. The
computer resets when you install or remove a microSD card.
1 To turn off the computer, press the Power button and tap Suspend.
2 Disconnect the power cord from the computer.
3 Use a Phillips screwdriver to remove the six screws that secure the
cover.
18 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 1 — About the Computer Features
4 The antenna cable is connected to the cover, so carefully lift but do
not remove the cover.
5 Insert the microSD card into the microSD card slot.
6 Close the cover.
Thor CV31 Vehicle-Mount Computer User Manual 19
Chapter 1 — About the Computer Features
(x6)
0.90 Nm
(8.00 lbf-in)
7 Replace the six screws in the indicated order and tighten to 0.90 Nm
(8.00 lbf-in).
8 Connect the power cord and turn on the computer. The computer
resets and turns on.
CV31 Accessories
The CV31 ships with a backup battery. All other accessories are sold and
ordered separately. For help, contact your local sales representative.
CV31 Accessories
Accessory Description
Mounting Kits Use one of these mounting accessories to
securely mount the CV31:
• Desktop Mounting Kit
(P/N 805-815-001)
• Vehicle Mounting Kit with a 1.5-inch
(C-size) (P/N 805-813-001) or 2.25-inch
(D-size) (P/N 805-814-001) RAM ball
• Wall Mounting Kit (P/N VE011-2006)
• Mounting Screw Kit (P/N 213-043-001)
to mount the CV31 to an existing
20 Thor CV31 Vehicle-Mount Computer User Manual
1.5-inch (C-size) or 2.25-inch (D-size)
RAM ball
• Wall Mount Cable Protector
Chapter 1 — About the Computer Features
CV31 Accessories (continued)
Accessory Description
AR3 Bar Code Reader Install a visible light (P/N 858-098-001) or
infrared light (P/N 858-098-002) bar code
slot reader to scan and enter bar code
data.
Tethered Stylus Install the tethered stylus (P/N VE011-
2004) on the right or left side of the CV31
and use the stylus to interact with the touch
screen.
USB Cables Use a USB cable to connect a USB device
to the CV31:
• Single USB host cable
(P/N VE011-2016)
• Dual USB cable (P/N VE011-2017)
• High density DB15 USB cable
(P/N VE011-2021)
Developer USB Cable Use the developer USB cable
(P/N VE011-2018) to connect the
CV31 to your desktop PC.
AC Power Supply Use the AC power supply (P/N 203-955-
001) to power the CV31 (rated 12 VDC).
Thor CV31 & CV61 Direct
Wiring Kit
Use the direct wiring kit (P/N 203-950-001)
to connect the CV31 (rated 9-36 VDC) to a
vehicle electrical system.
Universal Vehicle Power
Supply
Use the Universal Vehicle Power Supply
(P/N 203-950-002) with cable P/N VE0278024-C0 to connect the CV31 (rated 9-36
VDC) on a vehicle rated from 6 VDC up to
96 VDC.
Replacement Battery The CV31 ships with a backup battery, but
you can order and install a replacement
battery (P/N 213-042-001), if necessary.
Screen Blanking Box Use the screen blanking box
(P/N VX89351PWRSPLY) to help
improve operator safety and reduce driver
distractions by turning off the computer
display when the vehicle is in motion.
Thor CV31 Vehicle-Mount Computer User Manual 21
Chapter 1 — About the Computer Features
CV31 Accessories (continued)
Accessory Description
Ignition Sensing Cable The ignition sensing cable (P/N 236-316-
Compact Keyboards and
Overlays
Large external QWERTY
Keyboards
Screen Protector Install the screen protector (P/N 346-086-
001) lets the CV31 monitor the vehicle
ignition switch. Install the ignition sensing
cable with the CV31/CV41/CV61 Direct
Wiring Kit or the Universal Vehicle Power
Supply.
Install the AK4 compact keyboard
(P/N VE011-2022 or P/N VE011-2030)
and keyboard mounting kit (P/N VE011-
2003) to the CV31 to make data entry
easier.
Connect one of these large external
QWERTY keyboards to the CV31 to make
data entry easier:
• Windows DE-15S Backlit QWERTY
Keyboard (P/N 340-054-003)
• 3270 DE-15S Backlit QWERTY
Keyboard (P/N 340-054-001)
• VT-220 DE-15S Backlit QWERTY
Keyboard (P/N 340-054-004)
• 5250 Extreme Temp QWERTY
Keyboard (P/N 340-054-102)
001, 10-pack) to reduce damage to the
screen due to scratches.
22 Thor CV31 Vehicle-Mount Computer User Manual
2
About the User Interface and
Installed Applications
Use this chapter to learn about the Microsoft® Windows®
Embedded Compact 7 (CE 7) user interface and how to interact
with the screen. You can also use this chapter to learn about the
applications installed on your computer, as well as additional
applications you can download.
23
Chapter 2 — About the User Interface and Installed Applications
About the User Interface
The Microsoft Windows Embedded Compact 7 (CE 7.0) operating system
provides a touch-friendly and easy to navigate user interface.
Home Screen
About the Touch Screen
The CV31 has a 6.4-inch color VGA (640 x 480 pixels) touch screen
display. The display also has an optional defroster to reduce
condensation on the external surface when moving between sub-freezing
and normal temperatures.
If you plan to use the CV31 in extreme cold conditions for an extended
period of time, turn on the power in a room temperature environment
(25 °C, 77 °F) and let the CV31 “warm up” for at least 15 minutes.
About Screen Gestures
The Windows Embedded Handheld 6.5 Windows CE7 interface supports
the use of gestures with the finger or stylus to move around the screen.
Screen Gestures
Gesture Description
Tap Represents the left click of a mouse.
Double-tap Represents the left double-click of a mouse.
24 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 2 — About the User Interface and Installed Applications
Screen Gestures (continued)
Gesture Description
Hold Represents the right click of a mouse when you press
and hold on the screen and a context menu appears.
Flick Initiates scrolling in the direction (horizontal or vertical)
the finger or stylus moves across the screen.
Pan Press and hold on the screen and then drag in any
direction.
Calibrate the Touch Screen
If the touch screen does not respond when you tap it, you may need to
calibrate the touch screen.
1 Tap Start > Settings > Control Panel.
2 Double-tap Stylus.
3 Tap the Calibration tab.
4 Tap Recalibrate and follow the instructions.
Applications Installed on the Computer
Applications installed on the computer help you configure, troubleshoot,
and connect your computer to other devices and networks.
Applications Installed on the Computer
Icon Application Description
Bluetooth Audio Use the Bluetooth Audio application to
connect to a Bluetooth headset or hands-free
device.
CloneNGo Use CloneNGo to configure basic device
settings on multiple client computers from one
master computer.
Intermec
Settings
Thor CV31 Vehicle-Mount Computer User Manual 25
Use Intermec Settings to configure your
computer. You can use Intermec Settings to
individually configure a computer or you can
use it through SmartSystems to configure all
of your computers.
Chapter 2 — About the User Interface and Installed Applications
Applications Installed on the Computer (continued)
Icon Application Description
ISpyWiFi Use ISpyWiFi to check your 802.11 status and
diagnose issues with the connection.
Wireless Printing Use the Wireless Printing application to
connect to a Bluetooth printer.
Wireless
Readers
Wireless
Scanning
Use the Wireless Readers application to
connect the computer to the IV7D RFID
reader.
Use the Wireless Scanning application to
connect to a Bluetooth scanner.
Downloadable Applications for the Computer
You can download applications to extend the capabilities of the computer.
You may need to purchase a license to run some applications.
About HTML5 Browser
HTML5 Browser provides a free, open-platform application for Honeywell
computers. You can now run the same cross-platform web applications
that you run on iOS and Android devices on Honeywell computers.
HTML5 Browser also lets you run applications while the computer is
connected to the web or offline. For more information, see the HTML5
Browser User Guide.
About Launcher for Windows
Launcher for Windows is a Microsoft Windows application designed for
Honeywell computers. This application provides a platform from which
other applications can be launched in a locked-down environment. You
can configure Launcher for Windows for your specific application
requirements.
26 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 2 — About the User Interface and Installed Applications
You can download and use Launcher for Windows for a 60-day
evaluation period. When the evaluation period ends, you need to
purchase a license. For help, contact your local Honeywell
representative.
About Intermec Terminal Emulator
Intermec Terminal Emulator (ITE) is Intermec’s popular terminal
emulation client designed for enterprise-level data collection. In a single
client, ITE supports multiple emulation protocols. Its features include
session persistence, remote management and configuration, and
multiple security options. ITE provides a consistent user interface and a
common menu structure (Intermec Settings), simplifying the use and
management of applications running on Intermec mobile computers.
You can download and use ITE for a 60-day demo period. During the
demo period, a demo mode message box appears each time you run ITE.
Press Enter to close the message box. When the demo period ends, you
need to purchase a license. For help, contact your local Honeywell
representative.
About SmartSystems
Intermec SmartSystems is an easy-to-use centralized software platform.
With SmartSystems, IT Administrators and Integrators can perform
hands-free provisioning and deploy and manage computers.
SmartSystems provides a consistent way to manage computers
located on-site or remotely to maximize IT resources and lower the
total cost of ownership for your data collection equipment. You can
download SmartSystems at no charge from the Intermec website at
www.intermec.com/SmartSystems.
Thor CV31 Vehicle-Mount Computer User Manual 27
Chapter 2 — About the User Interface and Installed Applications
28 Thor CV31 Vehicle-Mount Computer User Manual
3
Configure the Computer
Use this chapter to learn about the available methods for
configuring your computer and how to use Intermec Settings. You
can also use this chapter to learn how to configure network
communications and wireless security.
29
Chapter 3 — Configure the Computer
How to Configure the Computer
You can configure many parameters on the computer such as the bar
code symbologies it decodes or the network settings. The values you set
for these parameters determine how the computer operates.
There are several ways to configure the computer:
• Directly on the computer. You can use Intermec Settings directly on
the computer to change only the settings on that computer.
• Remotely using Intermec SmartSystems. With SmartSystems, you
can remotely configure all of your mobile computers as well as other
SmartSystems-enabled Intermec devices and peripherals.
• Using a third-party device management product that supports the
computer and Intermec Settings, such as Soti MobiControl or
Wavelink Avalanche.
• Using configuration bundles that you create with SmartSystems.
About Intermec Settings on the Computer
Use Intermec Settings to configure parameters for Intermec applications
on the computer, as well as some device-specific parameters like volume.
You can configure parameters for important functions like data collection
and communications. You can also password protect Intermec Settings
to prevent users from making changes to the configuration settings.
30 Thor CV31 Vehicle-Mount Computer User Manual
Start Intermec Settings
Use Intermec Settings to configure Intermec applications and devicespecific parameters.
Note: You can also double-tap the Intermec Settings shortcut on the
desktop to start Intermec Settings.
1 Tap Start > Settings > Control Panel.
2 Double-tap Intermec Settings. The Intermec Settings Main Menu
appears.
Chapter 3 — Configure the Computer
Thor CV31 Vehicle-Mount Computer User Manual 31
Chapter 3 — Configure the Computer
About the Structure of Intermec Settings
Use these tables to find parameters in Intermec Settings. Each table
contains the parameters for an Intermec Settings Main Menu option.
Most parameters are saved when you tap OK. Other parameters, such as
Security Choice, require you to reboot the computer for the changes to
take effect.
Data Collection Menu
Data Collection Option Parameters You Can Configure
Tethered Scanners Tethered-Configure on connect
Tethered Scanner (COM1) and
Tethered Scanner (COM3)
Bluetooth Scanners Bluetooth-Configure on connect
• Tethered-Configure on connect
• Enable scanner port
• Symbologies
• Symbology Options
• Scanner settings
• Scanner Port Settings
• Decode Security
Communications Menu
Communications Option Parameters You Can Configure
Device Name Device Name
802.11 Radio • Radio Enabled
• Security Choice
• Funk Security Settings
• IP Settings
• Certificates
• Radio Measurement
• Radio Bands
• Allow Security Changes
Ethernet Adapter IP Settings
Bluetooth Bluetooth Settings
UDP Plus UDP Plus Activate
32 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 3 — Configure the Computer
Device Settings Menu
Device Settings Option Parameters You Can Configure
Antenna Force external antenna
Boot Charging Options Disable charging during startup
Date and Time Date and Time Settings
Good Read • Internal Scanner
• Tethered Scanner
• Bluetooth Scanner
• RFID Scanner
IDL Runtime Versions Read-only
Power Management • Power Button
• External Power
Screen Screen rotation
Security Enables or disables ActiveSync, the SD
card, the USB external drive, image
capture, and using a URL bar code to
launch a browser.
Sounds • Beeper and voice
• Screen taps
• Key clicks
System Component Versions Read-only
Printers Menu
Printer Options Parameters You Can Configure
Printer (connected through
Printer Settings
Bluetooth)
Note: The Printers menu displays settings for Bluetooth connected
printers. The settings that appear in the menu depend on the printer
paired with the computer. The printer needs to use the Wireless Printing
application.
Thor CV31 Vehicle-Mount Computer User Manual 33
Chapter 3 — Configure the Computer
SmartSystems Information Menu
SmartSystems Information
Options Parameters You Can Configure
Identity Identity Information (hardware version,
Administrator Administrator Settings (name, phone,
Location Location Settings (country, state, city,
Information Device Notes (Read-only)
Device Monitor Menu
Device Monitor Options Parameters You Can Configure
Device Health Controls • Enable Health Data Collection
Device Health Screen Captures • Directory
Disabled Executables Read-only
Device Wipe • Enable Wipe
firmware version, OS version, and so
on) (Read-only)
and email)
campus, and detail)
• Enable Device Health Application
• Enable Blue Light (LED)
• Set Rule File Location
• Set Data Refresh Periods
• Screen Captures Allowed
• Interval
License Manager Menu
License Manager Options Parameters You Can Configure
About Read-only
License Vault Read-only
Virtual Wedge Menu
Virtual Wedge Options Parameters You Can Configure
Enable Virtual Wedge Enable Virtual Wedge
34 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 3 — Configure the Computer
Virtual Wedge Menu (continued)
Virtual Wedge Options Parameters You Can Configure
Virtual Wedge Method Virtual Wedge Method (Adapt to
application, character mode, or block
mode)
Bar Code Scanner Wedge • Bar Code Scanner Grid
• Label Encoding (Code page)
Magstripe Reader Wedge Magstripe Reader Grid
RFID Reader Wedge • Read Command
• User-Defined Read Command
• Date
• Time
• Tag Separator
• User-Defined Tag Separator
• End of Message
• User-Defined End of Message
• RFID Reader Grid
Core Messaging Service Menu
Core Messaging Service
Options
Parameters You Can Configure
Server IP Read-only
Associated Server IP Associated Server IP
Broadcast Name Broadcast name
Port Read-only
Keep Alive Ping Interval Keep Alive Ping Interval
RFID Menu
RFID Options Parameters You Can Configure
Enable RFID Service Enable RFID Service
Application Connection • Allow External BRI Connections
• BRI TCP Port
• Enable Logging
Thor CV31 Vehicle-Mount Computer User Manual 35
Chapter 3 — Configure the Computer
RFID Menu (continued)
RFID Options Parameters You Can Configure
Reader 1 • Enable Reader
• Connected
• Reader Model
• Port
• RFID Module
How to Navigate in Intermec Settings
You can easily navigate through the screens in Intermec Settings to find
the parameters you need to configure:
• Tap inside a text field to be able to enter text into it.
• Tap a field once to select it.
• If you see a ... next to a menu item, there is only one more screen
available. Tap the menu item to access this screen.
• If you see a > next to a menu item, there are more screens available
in the next level. Tap the menu item to access these screens.
• Use the up and down arrow keys to move up and down the menu.
• To move back a level in the menu, tap Back or Cancel on the Tile bar.
• To exit Intermec Settings, tap Menu > Exit or OK.
Enable Intermec Settings Password
You can protect Intermec Settings from other users by enabling a
password.
1 Start Intermec Settings.
2 Tap Menu > Enter Password.
3 Select the Enable password checkbox.
4 Type your password in the Enter: text box.
5 Retype your password in the Confirm: text box.
6 (Optional) Select the Use password to protect CAB Installation if
you want to restrict the installation of .cab files.
7 Tap OK.
36 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 3 — Configure the Computer
Restore Default Settings
The easiest way to restore default settings on your computer is to use
Intermec Settings. You can restore all default settings on your computer
or restore default settings for a specific menu item in Intermec Settings.
Note: When you restore default settings, only the settings for visible
menu items are restored. The settings for hidden menu items are not
affected.
1 Start Intermec Settings.
2 Restore the default settings:
• To restore all default settings, tap Menu > Restore all Defaults.
• To restore default settings for one menu item, navigate to the
menu and tap Menu > Restore Menu Defaults.
3 When prompted, tap Yes to restore the default settings.
If you are prompted to refresh the computer, tap Yes.
Hide Menu Items in Intermec Settings
You can hide menu items in Intermec Settings if you do not want other
users to access them. When you restore default settings in Intermec
Settings, hidden items are not restored. When you back up settings using
the SmartSystems console, hidden items are not backed up.
Note: To restore all hidden items in all menus, tap Menu > Unhide All
Items.
1 Navigate to the menu item that you want to hide.
2 Tap and hold the menu item. A list appears.
3 Select Hide Menu Item.
4 When you are prompted to hide the menu, tap Yes.
Thor CV31 Vehicle-Mount Computer User Manual 37
Chapter 3 — Configure the Computer
Configure the Computer Remotely with SmartSystems
You can use Intermec Settings from a SmartSystems console to remotely
configure all the Intermec computers. For help using Intermec Settings,
click Help > Contents. For information on all the parameters in Intermec
Settings, see the Intermec Settings Command Reference Manual.
1 In the SmartSystems console, select a computer and then right-click
on it. A list appears.
2 Select Start Intermec Settings.
3 Configure the settings you want to change. As you select parameters,
help for each parameter appears in the upper right pane.
4 When you are done making changes, select File > Save Settings.
About Network Communications
You can use the mobile computer in your wireless or wired data collection
network. You can connect your computer using:
• 802.11 radio communications.
• Ethernet communications.
• Bluetooth communications.
• USB and serial communications.
About 802.11 Radio Communications
The computer has an 801.11a/b/g/n radio to transfer data using wireless
communications. Before you configure radio communications, you need
to set up your wireless network, including your access points.
About Bluetooth Communications
The computer is Bluetooth-enabled, which lets you connect to these
Bluetooth devices:
• Scanners
• Printers
• Audio devices
• Wireless readers
38 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 3 — Configure the Computer
By default, the Bluetooth radio is on. The Bluetooth radio maintains its
current state through a warm or cold boot and maintains virtual COM
ports. But, if you clean boot the computer, you need to recreate pairings
with Bluetooth devices.
Configure Bluetooth Communications
Before you can connect to a Bluetooth device, you need to configure the
Bluetooth radio so that your computer is discoverable and connectable.
1 Start Intermec Settings.
2 Tap Communications > Bluetooth.
3 Make sure that the Power is On and Discoverable and Connectable
are both Enabled.
4 Exit Intermec Settings.
Other Bluetooth devices can discover and connect to your computer.
Connect a Bluetooth Scanner with the Quick Connect Bar Code
Scan the Quick Connect bar code to easily connect your CV31 to a
Bluetooth scanner, such as an Intermec SF51 or SR61. By default, when
you connect a Bluetooth scanner, the scanner settings are overwritten by
the computer settings for the scanner. You can change this setting in
Intermec Settings.
1 To keep the scanner settings, start Intermec Settings:
a Tap Data Collection > Bluetooth Scanners.
b Tap BT-Configure on connect, select Keep scanner settings,
and tap OK.
c Tap Back twice to return to the main menu.
d Exit Intermec Settings.
2 With your Bluetooth scanner, scan the Quick Connect bar code on
either side of the computer.
3 When prompted, enter the passcode for your scanner. For Intermec
Bluetooth scanners, the default passcode is 0000.
The scanner pairs with your computer.
Thor CV31 Vehicle-Mount Computer User Manual 39
Chapter 3 — Configure the Computer
Connect a Bluetooth Scanner with the Wireless Scanning App
Use the Wireless Scanning app to discover and connect to Bluetooth
scanners within range of your computer. By default, when you connect a
Bluetooth scanner, the scanner settings are overwritten by the computer
settings for the scanner. You can change this setting in Intermec Settings.
1 To keep the scanner settings, start Intermec Settings:
a Tap Data Collection > Bluetooth Scanners.
b Tap BT-Configure on connect, select Keep scanner settings,
and tap OK.
c Tap Back twice to return to the main menu.
d Exit Intermec Settings.
2 Tap Start > Settings > Control Panel.
3 Double-tap Wireless Scanning.
4 Tap Add Device.
5 Select Quick Connect, Search, or Manual and tap Next.
6 Follow the instructions to add a wireless scanner.
Connect to a Bluetooth Printer
Use the Wireless Printing application to connect to a Bluetooth printer.
1 Tap Start > Settings > Control Panel.
2 Double-tap Wireless Printing.
3 Tap Search to find a printer, or tap Manual to enter a device address.
4 Follow the instructions.
5 (Optional) Tap Print Test. The printer prints a test page.
40 Thor CV31 Vehicle-Mount Computer User Manual
About Wireless Security
The computer provides these security solutions for your wireless network:
• Wi-Fi Protected Access 2 (WPA2™)
• Wi-Fi Protected Access (WPA)
• 802.1x
• LEAP (Funk security only)
• WEP
Honeywell recommends WPA2 security with PSK (Personal) or 802.1x
(Enterprise) key management.
Before you set security, you need to enable the radio, set the date, and
set the SSID on your computer. To use 802.1x security, you need to load
a root certificate on your computer. To use transport layer security (TLS)
with 802.1x security, you also need to load a user certificate.
Load a Certificate
To use transport layer security (TLS) with 802.1x security, you need a
unique client certificate on the computer and a trusted root certificate
authority (CA) certificate.
Chapter 3 — Configure the Computer
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Certificates.
3 Tap Import Certificates.
4 To import a certificate chain:
a Tap the Import PFX tab.
b Next to the Select pfx to import field, tap <<<.
c Find and select the root certificate.
d If necessary, enter the Password of pfx.
e Tap Import Certificate.
Thor CV31 Vehicle-Mount Computer User Manual 41
Chapter 3 — Configure the Computer
5 To import user and root certificates from a Microsoft IAS server:
a Tap Web Enrollment.
b To log on to the server, enter the User, Password, and Server (IP
Address).
c Tap OK.
d When you are prompted to load the root certificate, tap OK.
e When the message box appears to let you know the certificate has
been added, tap OK.
Select a Funk Security Profile
You can define up to four profiles for Funk security. Different profiles let
your computer communicate in different networks without having to
change all your security settings. For example, you may want to set up
one profile for the manufacturing floor and one for the warehouse. By
default, the active profile is Profile 1.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Tap a profile to expand it.
4 (Optional) In the Profile Label text box, enter a meaningful name for
your profile.
5 Configure your security settings. For help, see the next sections.
6 Repeat Steps 3 through 5 for each profile you want to define.
7 To set the active profile, tap Active Profile and select a profile from
the list.
8 Save your settings.
Configure WPA or WPA2 Enterprise (802.1x) Security with Funk Security
Before you set WPA-802.1x or WPA2-802.1x security with Funk, you
need to configure your authentication server and authenticators. To use
TLS protocol, you also need to load a user and root certificate. On your
computer, you need to enable the radio and set the date.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
42 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 3 — Configure the Computer
4 Enter the SSID.
5 For Association, select WPA or WPA2.
The default encryption is TKIP or AES, respectively.
6 For 8021x, select TTLS, PEAP, EAP-FAST, or TLS.
7 If you selected TTLS, PEAP, or EAP-FAST:
a For Prompt for Credentials, select Enter credentials now.
b Enter a User Name and User Password.
8 If you selected TLS, enter a User Name and Subject Name.
9 For Validate Server Certificate, select Yes.
10 Tap OK.
Configure WPA or WPA2 Personal (PSK) Security with Funk Security
Before you set WPA or WPA2 Personal (PSK) security, you need to know
the pre-shared key for your access point or passphrase for your
authenticator. On your computer, you need to enable the radio and set
the date.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select WPA or WPA2.
The default encryption is TKIP or AES, respectively.
6 For 8021x, select None.
7 For Pre-Shared Key, enter the pre-shared key or passphrase:
• Enter the pre-shared key (0x followed by 32 hexadecimal pairs) for
your access point.
• Enter the passphrase (8 to 63 ASCII characters) for your
authenticator. The computer internally converts the passphrase to
a pre-shared key.
8 Tap OK.
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Chapter 3 — Configure the Computer
Configure 802.1x Security with Funk Security
Before you set 802.1x-WEP security with Funk security, you need to
enable the radio on your computer and set the date. To use TLS protocol,
you also need to load a user and root certificate. Intermec recommends
that you use WPA2-802.1x instead of 802.1x-WEP if possible.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select Open.
6 For Encryption, select WEP.
7 For 8021x, select TTLS, PEAP, or TLS.
8 If you selected TTLS or PEAP:
a For Prompt for Credentials, select Enter credentials now.
b Enter a User Name and a User Password.
9 If you selected TLS, enter a User Name and Subject Name.
10 For Validate Server Certificate, select Yes.
11 Tap OK.
Configure LEAP Security with Funk Security
Before you set LEAP security, you need to enable the radio and set the
date on your computer.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select Open, WPA, WPA2, or Network EAP.
The default encryption is TKIP for WPA, AES for WPA2, and WEP for
Open or Network EAP.
6 For Prompt for Credentials, select Enter credentials now.
7 Type a User Name and User Password.
8 Save your settings.
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Chapter 3 — Configure the Computer
Configure Static WEP Security with Funk Security
Before you set static WEP security with Funk security, you need to enable
the radio on your computer and set the date. Intermec recommends that
you use WPA2-PSK instead of WEP if possible.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select a Funk security profile to configure.
4 Enter the SSID.
5 For Association, select Open.
6 For Encryption, select WEP.
7 For 8021x, select None.
8 Enter an ASCII key or hex key value for each key you want to use
(Key 1 through Key 4):
• For 64-bit WEP, enter a 5-byte value: 5 ASCII characters or 0x
followed by 5 hexadecimal pairs.
• For 128-bit WEP, enter a 13-byte value: 13 ASCII characters or 0x
followed by 13 hexadecimal pairs.
9 Select the Transmit key you want to use to transmit data.
10 Tap OK.
Use Open (No Security) Associations with Funk Security
To create an open network, you can set no security with Funk security.
1 Start Intermec Settings.
2 Select Communications > 802.11 Radio > Funk Security.
3 Select the active Funk security profile.
4 Enter the SSID.
5 For Association, select Open.
6 For Encryption, select WEP.
7 Tap OK.
Thor CV31 Vehicle-Mount Computer User Manual 45
Chapter 3 — Configure the Computer
46 Thor CV31 Vehicle-Mount Computer User Manual
4
Manage the Computer
You can update, configure, and monitor your computers remotely.
You can also develop and install applications, as well as upgrade
the system software.
47
Chapter 4 — Manage the Computer
How to Manage the Computer in Your Network
With multiple mobile computers and peripheral devices in your network,
you need to be able to easily manage updates, configure devices, and
remotely troubleshoot problems. You can manage your computer with:
• CloneNGo, a peer-to-peer, license-free device cloning application
that lets you clone settings from one computer to another.
• SmartSystems, a device management software platform.
• third-party device management software, such as Wavelink
Avalanche.
How to Manage the Computer with CloneNGo
Intermec CloneNGo is a software application that allows you to copy the
settings and parameters from a master computer onto one or more client
computers. Cloning reduces redundancy and error by providing an
efficient and accurate way to copy and transmit settings from a master
computer to one or more client computers through an adhoc wireless
network. For more information on CloneNGo, see the CloneNGo User
Guide.
How to Manage the Computer with SmartSystems
Intermec SmartSystems is a software platform that lets you manage all of
your SmartSystems-enabled devices simultaneously from a central
server. From the Intermec website, you can download this application at
no charge. For help, see www.intermec.com/SmartSystems.
The SmartSystems console displays all SmartSystems-enabled devices
and peripherals in your network. Through the console, you can:
• drag-and-drop configuration bundles, operating system updates, and
firmware upgrades to multiple computers.
• save configuration settings from a single device and deploy those
settings to many devices simultaneously.
• remotely change settings on the computer and peripherals.
The SmartSystems console can report on asset locations and battery
status, making it easier to manage your computers.
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Chapter 4 — Manage the Computer
With a Provisioning license, SmartSystems can automatically push
software, configuration settings, and other files to the computers. The
license also enables ScanNGo, which makes connecting additional
computers to your wireless network as easy as scanning bar codes. To
purchase a Provisioning license, contact your local Intermec
representative.
How to Manage the Computer with Third-Party Software
Third-party device management software, such as Soti MobiControl and
Wavelink Avalanche, increases security and lets you update software,
track assets, and troubleshoot devices remotely.
Note: The CV31 is supported by Soti MobiControl version 11.0.2 and
later and RemoteMastermind version 4.05 and later.
How to Develop and Install Applications
Use the Intermec Resource Kits to develop applications to run on the
mobile computer. The Resource Kits are a library of C++, .NET, Java, and
web components grouped by functionality that you can use to create
applications for the computer. The Resource Kits are part of the Intermec
Developer Library (IDL), and can be downloaded from the Intermec
website at www.intermec.com/idl.
How to Package Your Application
After you develop your application, you need to package it for installation
on your mobile computer. For very simple applications, the executable file
may be the only file you need to deploy. Typically, you will have a set of
files to install. Intermec recommends using cabinet (.cab) files to install
more complex applications. The computer uses standard Windows
Mobile .cab files and will install third-party .cab files.
Thor CV31 Vehicle-Mount Computer User Manual 49
Chapter 4 — Manage the Computer
You can have your .cab file place the application in any of these memory
locations on the computer:
• Object store (root directory)
• The non-volatile Flash File Store. Applications and data in the Flash
File Store will persist through a clean boot or if you reflash the
operating system image.
• The optional microSD card. Depending on available disk space, you
may want to consider installing your application files on the microSD
card. Using a card creates the Storage Card folder on the computer.
Files copied to any of these locations are safe when you cold boot the
computer if the Autouser.dat file has been edited correctly. All .cab files
in each CABFILES folder are automatically extracted after a cold boot.
For more information about AutoRun, see the Intermec Developer Library
Resource Kit Developer Guide.
Install Applications with SmartSystems
You can use the SmartSystems console to drag-and-drop Intermec
applications onto your mobile computer. The console is part of
SmartSystems.
1 Download your application file from the Intermec website and unzip it
on your desktop PC.
2 Double-click the application file to install it. The application file should
appear in the Software Vault.
3 From the SmartSystems console in the Software Vault, drag-and-drop
the application onto each mobile computer in your network, or drop
the application on a group of computers contained in a folder.
Install Applications with Microsoft Synchronization Software
When you only have a few computers to update with applications, you
can copy files using Microsoft synchronization software. This procedure
assumes the Microsoft synchronization software is installed on your PC
and is up and running.
1 Connect to the mobile computer through the synchronization
software.
2 Copy the .cab files from your development PC to the mobile computer.
50 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 4 — Manage the Computer
3 Reboot or cold boot the computer.
4 After the boot process is finished, browse to the .cab files and tap the
files to install them.
Install Applications with a microSD Card
Use a microSD card to install applications on one computer at a time or if
you do not have a network connection.
1 Copy your application file to the microSD card.
2 Insert the microSD card into the computer.
3 Press the Reset button.
4 On the computer, browse to the SD Card folder and run your
application.
Install Applications with a USB Device
Install applications with a USB device if you do not have a network
connection or if you want to install an application on one computer at a
time.
1 Copy your application file to the USB device.
2 Connect an appropriate USB cable to the computer.
3 Connect the USB device to the USB cable.
4 Press the Reset button.
5 On the computer, browse to the USB device folder and run your
application.
How to Launch Applications Automatically
There are two ways to launch applications automatically on a cold boot:
• Set up your application .cab file to place a shortcut to the application
in the \Windows\StartUp directory at install time.
• Use AutoRun to start your application at boot time. AutoRun ships on
the computer and automates other operations. At boot time, AutoRun
executes any commands found in its data file, Autouser.dat. For more
information on using AutoRun, see the Readme.txt file located in the
My Device\Flash File Store\2577 directory on the computer.
Thor CV31 Vehicle-Mount Computer User Manual 51
Chapter 4 — Manage the Computer
How to Update the System Software
The computer uses SmartSystems bundles to update the operating
system (OS) and the system software.
You can use these methods to update your computer:
• You can update individual computers, or multiple computers at the
same time, using the SmartSystems console.
• You can update individual computers with a microSD card.
Update the Computer with SmartSystems
You can use the SmartSystems console to update the operating system
or system software on your mobile computer.
1 Go to www.intermec.com/SmartSystems and download and install
SmartSystems.
2 Download the SmartSystems bundles you want to install:
a Go to www.intermec.com.
b Click Products and navigate to your computer product page.
c Click the Downloads tab and scroll down to the OS/Firmware/
Drivers section.
d Select the SmartSystems bundles you want to install.
3 On your computer, make sure that power management is disabled.
4 Start SmartSystems and make sure that your computer is discovered.
5 Double-click the SmartSystems bundle to extract the update files to
the software vault.
6 On the SmartSystems console, find the bundle to install and drag it to
each computer (or group in a folder) you want to update.
SmartSystems installs the update on your computer.
After the download is complete, your computer begins the update
process and automatically performs a cold boot. The computer then
enters a special Update Loader mode where it has no network
connections and is completely unusable. While your computer is
offline, SmartSystems displays a red stop symbol.
This process can take anywhere from 30 seconds to 15 minutes
depending on the update. After the update is complete, the computer
boots again.
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Chapter 4 — Manage the Computer
Update the Computer with a microSD Card
To update the computer with a microSD card, you need a microSD
adapter card and an SD card reader. You also need to format the
microSD card as FAT32.
1 Download the AutoFlash.img file with the updated you want to install:
a Go to www.intermec.com.
b Click Products and navigate to your computer product page.
c Click the Downloads tab and scroll down to the OS/Firmware/
Drivers section.
d Select the download you want to install.
2 Insert the microSD card into a microSD adapter card and then place
it in the SD card reader connected to your PC.
3 On your PC, navigate to the location of the AutoFlash.img with the
update you want to install. Typically, this directory is C:\Program
Files\Intermec\SmartSystem\SS_Lib\Software\OS\
4 Copy the AutoFlash.img file to the root directory of the microSD card.
5 Remove the microSD card from the adapter card.
6 Turn off the computer and install the microSD card.
7 Press the Reset button.
8 Turn on the computer.
The update process begins. The computer may restart several times.
When the update is complete, the Autoflash Complete message
appears.
9 Press the Power button and suspend the computer.
10 Remove the microSD card. If you do not remove the microSD card,
the update process repeats each time the computer restarts.
11 Turn on the computer, and follow the setup process.
Thor CV31 Vehicle-Mount Computer User Manual 53
Chapter 4 — Manage the Computer
54 Thor CV31 Vehicle-Mount Computer User Manual
5
Troubleshoot and Maintain the
Computer
Find solutions to problems you may have while using the computer,
as well as information on routine maintenance.
55
Chapter 5 — Troubleshoot and Maintain the Computer
How to Troubleshoot the Computer
These troubleshooting tables may help you fix some common problems
you may experience with your computer.
Note: If you send the computer in for service, it is your responsibility to
save the computer data and its configuration. Honeywell only ensures
that the hardware matches the original configuration when repairing or
replacing the computer.
Wi-Fi Connection Problems
Use this section to find possible solutions to Wi-Fi connection problems.
Wi-Fi Connection Problems and Possible Solutions
Problem Possible Solution
When you turn on the
computer after it was
suspended for 10 to 15
minutes or longer, the
computer can no longer send
or receive messages over the
network.
The computer is connected to
the network, and you move to
a new site to collect data.
Now, your computer is not
connected to the network.
The computer appears to be
connected to the network, but
you cannot establish a
terminal emulation session
with the host PC.
The computer appears to be
connected to the network, but
the host PC is not receiving
any information from the
computer.
The host PC may have deactivated or lost
the current terminal emulation session. In
a TCP/IP direct connect network, turn off
the “Keep Alive” message from host PC
to maintain the TCP session while the
computer is suspended.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out
of range is transmitted over the network.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out
of range is transmitted over the network.
There may be a problem with the
connection between the access point and
the host PC. Check with network
administrator or use your access point
user manual.
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Chapter 5 — Troubleshoot and Maintain the Computer
How to Check Wi-Fi Network Status
Use the iSpyWiFi application to verify available access points and
networks, check signal strength, and view other diagnostics. This
infomation can also be helpful if you need to contact Product Support.
ISpyWiFi Tabs
Tab Description
ISpy Displays:
• MAC address and IP address of the 802.11 radio.
• network association status, including the SSID and MAC
address of the access point.
• security configuration.
• radio transmit power and signal strength information.
Scan Displays a list of available 802.11 networks, including the signal
strength, channel, and MAC address for each network.
Supp Displays radio supplicant information, including a list of supplicant
events and authentication status.
Ping Lets you run a ping test to the host PC.
RSSI Displays the received signal strength of the host PC signal,
including the host SSID name, MAC address, data rate, and
transmit power.
Conf Lets you set up a log file that lists RSSI history.
802.1x Security Problems
Use this section to find possible solutions to 802.1x security problems.
802.1x Security Problems and Possible Solutions
Problem Possible Solution
The computer indicates
that it is authenticated,
but it does not
communicate with the
host.
Thor CV31 Vehicle-Mount Computer User Manual 57
Make sure the computer IP address, host IP
address, subnet mask, and default router are
configured for the network.
Chapter 5 — Troubleshoot and Maintain the Computer
802.1x Security Problems and Possible Solutions (continued)
Problem Possible Solution
The computer indicates it
is not authenticated.
Make sure that:
• the User Name and Password parameters
on the computer match the user name and
password on the authentication server.
You may need to configure the password
on both the computer and the
authentication server.
• on your authentication server, the user and
group are allowed and the group policy is
allowed to log into the server. For help, see
the documentation that shipped with your
authentication server software.
• the IP address and secret key for the
access point match the IP address and
secret key on the authentication server.
You may need to configure the IP address
and secret key on both your access point
and authentication server.
• the authentication server software is
running on the server PC.
The computer does not
appear to be
authenticating and a
network connection icon
does not appear on the
toolbar.
The computer may not be communicating
with the intended access point, or the access
point may not be communicating with the
server:
• Make sure the network name matches the
access point network name.
• Make sure the access point is turned on,
properly configured, and has 802.1x
security enabled.
A network connection
icon appears on the
toolbar, but then
disappears.
The computer may not be communicating
with the intended access point, or the access
point may not be communicating with the
server:
• Make sure that the network name matches
the access point network name. The
default network name is “INTERMEC.”
• Make sure the access point is turned on,
properly configured, and has 802.1x
security enabled.
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Chapter 5 — Troubleshoot and Maintain the Computer
802.1x Security Problems and Possible Solutions (continued)
Problem Possible Solution
You are setting up
multiple access points in
a network with different
SSIDs, and the
connection fails.
You clean boot the
computer and this
message appears, “The
server certificate has
expired or your system
date is incorrect.”
When you change the SSID, the WEP key
values are not saved. Configure the WEP key
values and save your changes.
When you clean boot the computer, the date
and time are not saved. Configure the date
and time and save your changes.
Problems Reading Bar Codes
You can troubleshoot problems that prevent you from reading bar codes,
such as the appropriate symbology not being enabled.
Problems Reading Bar Codes
Problem Possible Solution
You cannot see the illumination
beam or frame from the imager
when you press the Scan
button and aim the imager at a
bar code label.
When you release the Scan
button or scan handle trigger,
the Good Read LED does not
turn off.
Try these possible solutions:
• You may be too far away from the
bar code label. Move closer to the
bar code label and scan it again.
• You may be reading the bar code
label “straight on.” Change the
reading angle and try again.
• The imager hardware trigger may be
disabled. Start Intermec Settings
and go to Data Collection >
Scanner Settings. Make sure
Hardware trigger is selected.
If you configure the computer to use
continuous/edge triggering, the Good
Read LED stays on. If you configure the
computer for level triggering and the
Good Read LED stays on, there may
be a problem. Press the Scan button or
pull the trigger again without scanning
a bar code label. If the LED is still on,
contact Product Support.
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Chapter 5 — Troubleshoot and Maintain the Computer
Problems Reading Bar Codes (continued)
Problem Possible Solution
The scanner or imager cannot
read the bar code.
The scanner or imager cannot
read the bar code quickly, or the
scanning beam seems to be
faint or obscured.
You read a valid bar code label
to enter data for your
application. The data decoded
by the scan module does not
match the data encoded in the
bar code label.
The input device attached to the
computer does not work well or
read bar code labels very
quickly.
Try these possible solutions:
• Position the scanner beam so that it
crosses the entire bar code label in
one pass. Try to vary the scanning
angle.
• Check the quality of the bar code
label. Scan a bar code label that you
know scans properly. Compare the
quality of the two bar code labels.
You may need to replace the label
that you cannot scan.
• Make sure the bar code symbology
is enabled and configured correctly.
Start Intermec Settings and go to
Data Collection > Symbologies for
the scanning device (scanner, virtual
wedge) to check and enable
symbologies.
• Make sure the computer application
is expecting input from a bar code.
You may need to type this
information instead.
• The scanner may not be turned on or
the scanner may be unable to scan
a specific bar code. Run the
ScanDiagnostic application.
The scanner or imager window may be
dirty. Clean the window with a solution
of mild soap and water. Wipe dry. Do
not allow abrasive material to touch the
window.
The computer may have decoded the
bar code label in another symbology.
Scan the bar code label again. Make
sure you scan the entire label.
Set the Scanner Model command to
the specific attached input device.
Enable only the bar code symbologies
being used.
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Problems Using the Computer
You can troubleshoot general problems while using the computer. Before
you call Intermec Product Support, look for your problem in the next table,
and try the possible solutions.
Problems Using the Computer
Problem Possible Solution
You tap the screen and nothing
happens.
You press the Power button and
nothing happens.
The computer appears to be
locked up, and you cannot enter
data.
You installed an external
antenna, but the computer does
not detect it.
You connected a serial printer to
COM1 or COM3, but your
application cannot open the
COM port.
Align the screen.
• The battery may be completely
drained. Replace or charge the
battery.
• Restart the computer.
• Press the Power button and select
Suspend. Press the Power button
again to turn the screen back on.
• Press the Power button and select
Reboot.
• Cold boot the computer.
• Reload the firmware.
Manually enable the antenna:
1 Tap Start > Settings > Control
Panel > Intermec Settings.
2 Tap Device Settings > Antenna.
3 Under Force external antenna,
select Enabled.
By default, COM1 and COM3 are
enabled for serial scanners. You need
to disable the COM port for scanners:
1 Start Intermec Settings.
2 Tap Data Collection > Tethered
Scanners > Tethered Scanner
(COM1 or COM3) > Enable
scanner port.
3 Clear the Enable scanner port
check box.
Thor CV31 Vehicle-Mount Computer User Manual 61
Chapter 5 — Troubleshoot and Maintain the Computer
Call Product Support
If you are having trouble using your computer and you cannot find
a solution in this user manual or from the Knowledge Base
(www.hsmknowledgebase.com) or Technical Support Portal
(www.hsmsupportportal.com), you can contact Customer Support. For
our latest contact information, go to www.honeywellaidc.com/locations.
Before you call Product Support, have this information ready:
• Configuration number (CN) and serial number (SN), available from
the Device Health dashboard
• Operating system version
• Power management settings
• Wireless security settings
• SmartSystems Platform Bundle (SSPB) version
• Intermec Terminal Emulation (ITE) version and protocol, available
from the ITE main screen.
Or, programming language of your custom application and tools used
to create it.
Find Your Configuration Number
Before you call Intermec Product Support, you need know the
configuration number of your computer.
1 Press to open the Device Health Dashboard.
2 Double-tap Information. The Hardware Configuration field displays
the configuration number.
Find Your Operating System Version
Before you call Intermec Product Support, you need know the operating
system version on your computer.
1 Press to open the Device Health Dashboard.
2 Double-tap Information. The OS Version field displays the operating
system version.
62 Thor CV31 Vehicle-Mount Computer User Manual
Chapter 5 — Troubleshoot and Maintain the Computer
How to Restart the Computer
If the computer or an application locks up, or if the computer does not
respond when you press the Power button, you may need to restart the
computer.
The computer uses the configuration currently saved in flash memory
during the boot process. Try these methods, in order, to restart the
computer:
• Reboot: Restarts the computer and goes through the initialization
process.
• Reset: Preserves configuration and network settings, but does not
necessarily save cached disk data, which may result in data loss.
Reboot the Computer
You may need to restart the computer to correct conditions where an
application stops responding to the system.
• Press the Power button and select Reboot from the menu.
Reset the Computer
If the computer completely stops responding, you may need to reset the
computer. Because resetting may result in data loss, use this method only
if all other recovery methods have failed.
• Press the Reset button on the top of the computer. When the reset is
complete, the Home screen appears.
Clean the Computer
Clean the computer as often as needed. Use one of these recommended
cleaning agents: Acetic acid (10% in water), Ethyl alcohol (10% in water),
mild soap solutions, or 5% to no more than 10% bleach or sodium
hypochlorite with water.
1 Press the Power button to suspend the computer.
2 Dip a clean cloth towel in the cleaning agent and wring out the excess.
3 Wipe the touch screen. Do not allow any abrasive material to touch
the surface.
4 Wipe off the exterior of the computer.
5 Wipe dry.
Thor CV31 Vehicle-Mount Computer User Manual 63
Chapter 5 — Troubleshoot and Maintain the Computer
64 Thor CV31 Vehicle-Mount Computer User Manual
A
Specifications
65
Appendix A — Specifications
Physical and Environmental Specifications
This section lists the physical and environmental specifications for the
CV31.
Physical Dimensions
Specification Measure
Height 17.65 cm (6.95 in)
Width 18.92 cm (7.45 in)
Depth 5.46 cm (2.15 in)
Weight 1.6 kg (3.5 lb)
Power and Electrical Specifications
Specification Measure
Electrical rating 12 VDC ±1.5 V input voltage
range
9-36 VDC input voltage range
Backup battery Rechargeable lithium-ion battery
Temperature and Humidity Specifications
Specification Measure
Operating temperature -20 °C to 50 °C (-4 °F to 122 °F)
Operating temperature with optional
heater on
Backup battery charging temperature
(battery cell)
Storage temperature -20 °C to 50 °C (-4 °F to 122 °F)
Relative humidity 5% to 95% non-condensing
66 Thor CV31 Vehicle-Mount Computer User Manual
-30 °C to 50 °C (-22 °F to 122 °F)
0 °C to 40 °C (32 °F to 104 °F)
For maximum battery life, store at
23 °C (73 °F) at 50% charge.
Screen Specifications
• 163 mm (6.4 in) color VGA
• 640 x 480 pixels, supports 16 bpp color depth (65,536 colors)
• LCD capable of both portrait and landscape operation
• LED backlight
• Ambient light sensor
Keyboard Options
• Windows DE-15S Backlit QWERTY Keyboard (P/N 340-054-003)
• 3270 DE-15S Backlit QWERTY Keyboard (P/N 340-054-001)
• VT-220 DE-15S Backlit QWERTY Keyboard (P/N 340-054-004)
• 5250 Extreme Temp QWERTY Keyboard (P/N 340-054-102)
Bar Code Symbologies
• Australia Post*
• Aztec*
• BPO (British Post 4-state)*
• Canada Post
• Codabar
• Codablock A
• Codablock F
• Code 11
• Code 39
• Code 93
• Code 128/GS1-128
• DataMatrix*
• Dutch Post*
• EAN/UPC
• GS1 Composite*
• GS1 DataBar Expanded
• GS1 DataBar Limited
• GS1 DataBar Omni-Directional
• HanXin
• Infomail
• Intelligent Mail
• Interleaved 2 of 5
Appendix A — Specifications
Thor CV31 Vehicle-Mount Computer User Manual 67
Appendix A — Specifications
• JapanPost*
• Matrix 2 of 5
• Maxicode*
• Micro PDF417
• MSI
• PDF417*
• Planet*
• Plessey
• Postnet*
• QR Code*
• Standard 2 of 5
• SwedenPost
• Telepen
• TLC 39
* These symbologies are only available if your CV31 is connected to an
Intermec extended range area imager or a near-far area imager.
Pin Assignments
The CV31 has these ports and connectors:
• COM1
• COM3
• USB
• Power
COM 1 and COM 3 Ports
By default, Pin 9 is configured to provide + 5 V for an external bar code
scanner.
1
6
68 Thor CV31 Vehicle-Mount Computer User Manual
5
9
USB Port
1
11
10
5
15
6
Appendix A — Specifications
COM 1 and COM 3 Port Pin Assignments
Pin Signal Description
1 DCD Data carrier detect (input)
2 RXD Receive data (input)
3 TXD Transmit data (output)
4 DTR Data terminal ready (output)
5 GND Signal/power ground
6 DSR Data set ready (input)
7 RTS Request to send (output)
8 CTS Clear to send (input)
9 Power Out 5 +/- 10% @ 1A
Shell C-GND Chassis ground
The USB port on the CV31 is labeled AUX.
USB Port Pin Assignments
Pin Signal Description
1–
2–
3–
4–
5–
6 USB1_D- USB client data signal
Thor CV31 Vehicle-Mount Computer User Manual 69
7 USB1_D+ USB client data signal
Appendix A — Specifications
1
2
3
4
5
6
USB Port Pin Assignments (continued)
Pin Signal Description
8 USB1_VBUS USB host 1 ( 5 V output power)
9 GND Common ground
10 GND11USB2_VBUS USB host 2 ( 5 V output power)
11 GND Common ground
12 USB2_D- USB client data signal
13 USB2_D+ USB client data signal
14 GND Common ground
15 GND Common ground
Power Connector
To connect to a regulated external AC/DC or DC/DC supply, apply power
to DC+. To connect directly to an unregulated 9 to 36 VDC source,
connect power to V In+.
Power Connector Pin Assignments
Pin Signal Description
1 GND Chassis ground
2 DC+ 12 V regulated DC+ input
3 VIn- DC- power return
4 – Not connected
5 Ignition Ignition sensing input
6 VIn+ 9 to 36 V non-regulated DC+ input
70 Thor CV31 Vehicle-Mount Computer User Manual
B
Device Settings
This section lists all default settings for computer-specific features
such as the backlight and power management.
71
Appendix B — Device Settings
Default Configuration
If you restore the computer to factory default settings, the computer sets
the configuration commands to these values.
Default Configuration
Data Collection Settings
Data Collection Setting Default Value
Tethered-Configure on connect Overwrite with computer
BT-Configure on Connect Overwrite with computer
Enable Scanner Port Enable
Tethered Scanner (COM1) Baud Rate 57600
Tethered Scanner (COM3) Baud Rate 9600
Symbology Settings
Symbology Default Value
Australian Post Disable
Aztec Disable
BPO Disable
CanadaPost Disable
Codabar Disable
Codablock A Disable
Codablock F Disable
Code 11 Disable
Code 39 Enable
Code 93 Disable
Code 128/GS1-128 Enable
DataMatrix Enable
DutchPost Disable
EAN/UPC Enable UPC A, UPC E, EAN 8,
GS1 Composite Disable
settings
settings
EAN 13
72 Thor CV31 Vehicle-Mount Computer User Manual
Appendix B — Device Settings
Symbology Settings (continued)
Symbology Default Value
GS1 DataBar Expanded Disable
GS1 DataBar Limited Disable
GS1 DataBar Omni-Directional Disable
HanXin Disable
Infomail Disable
Interleaved 2 of 5 Disable
JapanPost Disable
KoreanPost Disable
Matrix 2 of 5 Disable
Maxicode Disable
Micro PDF417 Disable
MSI Disable
PDF417 Enable
Planet Disable
Plessey Disable
Postnet Disable
QR Code Disable
Standard 2 of 5 Disable
SwedenPost Disable
Telepen Disable
TLC 39 Disable
Symbology Option Settings
Symbology Option Default Value
Preamble None (disabled)
Postamble None (disabled)
Symbology Identifier Disable
Multicode Disable
Thor CV31 Vehicle-Mount Computer User Manual 73
Appendix B — Device Settings
Scanner Settings
Scanner Setting Default Value
Tethered Scanner (COM1) Scanner
Model
Tethered Scanner (COM3) Scanner
Model
Trigger Mode Level
Aimer Mode Typical aimer
Hardware Trigger Enable
Trigger Timeout (sec) 2
Aiming Duration (msec) 500
Turn Off After Good Read Enable/One-shot
Number of Good Read Beeps 1
Energy Saver Mode Disable
Imager Settings
SR Intermec Scanner
ASCII
Imager Setting Default Value
Predefined Modes 1D and 2D Standard
Sticky Aimer LED Duration 0
Imager Decode Mode 2D Imager
Lighting Mode Illumination LED Priority
Lighting Goal 40
Top Position 0
Bottom Position 479
Illumination Level 100
Initial 1D Search Area Smart Raster
Enable Direct Product Marking (DPM)
Enable
Mode
Enable DPM Automatice Exposure
Enable
Control (AEC)
AEC area Small (center)
Damaged 1D Codes Disable
Image File Location \My Documents\MDI
74 Thor CV31 Vehicle-Mount Computer User Manual
Appendix B — Device Settings
Imager Settings (continued)
Imager Setting Default Value
Folder Memory Limit (MBytes) 13
Enable Tagging Location Data Disable
Output Compression Bitmap
Output Compression Quality 0
Edge Enhancement None
Noise Reduction 0
Subsampling None
Image Rotation None
Image Lighting Correction Disable
Decode Security Settings
Decode Security Setting Default Value
Consecutive Data Validation 0
Identical Consecutive Timeout 300 ms
Different Consecutive Timeout 0
Center Decoding Disable
Center Decoding Tolerance 0
RFID
RFID Settings
RFID Setting Default Value
Enable RFID Service Enable
Application Connection Settings
Application Connection Setting Default Value
Allow External BRI Connections Enable
BRI TCP Port 2189
Enable Logging Disable
Thor CV31 Vehicle-Mount Computer User Manual 75
Appendix B — Device Settings
Reader 1 Settings
Reader 1 Setting Default Value
Enable Reader Off
Connected Off
Reader Model IV7
Device Address 000000000000
RFID Module Settings
RFID Module Setting Default Value
Tag Type UHF EPC Class 1 Gen2
Dense Reader Mode Off
LBT Channel 5
LBT Scan Enable On
Field Separator Space ( )
ID Report Off
No Tag Report Off
Report Timeout 0 ms
Timeout Mode Off
ID Timeout 100 ms
Antenna Timeout 50 ms
ID Tries 1
Antenna Tries 3
Read Tries 3
Write Tries 3
Initialization Tries 1
Lock Tries 3
Select Tries 1
Unselect Tries 1
Initial Q 4
Field Strength dB 30
Session 2
Enable Antenna Port 1 On
Enable Antenna Port 2 Off
76 Thor CV31 Vehicle-Mount Computer User Manual
RFID Module Settings (continued)
RFID Module Setting Default Value
Enable Antenna Port 3 Off
Enable Antenna Port 4 Off
Bluetooth Power Off 300 s
Communications
Communications Settings
Communications Setting Default Value
Device Name CV31xxxxxxxxxxx
UDP Plus Activate Disabled
802.11 Radio Settings
802.11 Radio Setting Default Value
Radio Enabled Off
Security Choice Funk Security
Radio Measurement 300
Radio Bands b/g (2.4 GHz)
Allow Security Changes Enabled
Appendix B — Device Settings
Funk Security Settings
Funk Security Setting Default Value
Active Profile Profile 1
Hide Password Text Enabled
Profile Label Profile_1
Network Type Infrastructure
Channel 3
SSID INTERMEC
Power Mode Diabled(CAM)
8021x None
Association Open
Encryption None
Thor CV31 Vehicle-Mount Computer User Manual 77
Appendix B — Device Settings
Funk Security Settings (continued)
Funk Security Setting Default Value
Pre-Shared Key Null
Transmit Key Key1
Prompt for Credentials Disabled
User Name anonymous
User Password anonymous
Inner Authentication - TTLS MS-Chapv2
Inner EAP EAP/MD5
Inner Authentication - PEAP EAP/MS-Chapv2
InnerAuthenticationFAST EAP/Token Card
Mixed Cell On
CCKM Off
Automatic PAC Provisioning On
Provisioning PAC Prompt Off
Reprovisioning PAC Prompt Off
Authenticate PAC Provisioning Server
(by certificate)
Logging Off
Optional
Ethernet Adapter Settings
IP Settings Default Value
Current Device IP Address 0.0.0.0
DHCP Enable
DHCP Client Identifier Null
IP Address Null
Subnet Mask 255.0.0.0
Default Router Null
Primary DNS Null
Secondary DNS Null
Primary WINS Null
Secondary WINS Null
78 Thor CV31 Vehicle-Mount Computer User Manual
Bluetooth Settings
Bluetooth Setting Default Value
Power On
Discoverable Disable
Connectable Enable
Device Settings
Device Settings
Device Setting Default Value
Force external antenna Disabled
Disable charging during startup Disabled
Date Null
Time Null
Enable ActiveSync Enabled
Enable SD Card Enabled
Enable USB External Drive Enabled
Enable All Image Capture Enabled
Enable a URL barcode to launch
browser
Beeper and Voice Medium
Screen Taps Off
Good Read One beep
Appendix B — Device Settings
Disabled
Power Management Settings
Power Management Setting Default Value
Enable Power Button Screen On
Screen Options Displayed Suspend, Reboot, Shutdown
Screen Timeout (Seconds) 5
Power Button Behavior Suspend
External Power, Screen Turns Off After
(minutes)
Thor CV31 Vehicle-Mount Computer User Manual 79
1
Appendix B — Device Settings
Screen Settings
Screen Setting Default Value
Screen Rotation Rotate left 90 degrees
Screen blanking on motion Enabled
Core Messaging Service
Core Messaging Service Settings
Core Messaging Service Setting Default Value
Server IP Null
Associated Server IP Null
Broadcast Name INTERMEC
Port 62241
Keep Alive Ping Interval 30 Seconds
Device Monitor
Device Monitor Settings
Device Monitor Setting Default Value
Enable Device Health Data Collection On
Enable Device Health Application On
Enable Blue Light (LED) Off for Ready-to-Work
Set Rule File Location \SmartSystems\HealthRules.txt
Asset Message Send Period 0
System Device Health (Seconds) 90
Network Device Health (Seconds) 45
Printer Device Health (Seconds) 300
Directory \SmartSystems\ScreenCapture
Screen Captures Allowed 3
Enable Wipe Disabled
Interval (in Days) 3
80 Thor CV31 Vehicle-Mount Computer User Manual
Virtual Wedge
Virtual Wedge Settings
Virtual Wedge Setting Default Value
Enable Virtual Wedge Enabled
Virtual Wedge Method Adapt to Application
Bar Code Scanner Grid Null
Label Encoding (Code Page) 0-OS ANSI Default
Magstripe Reader Grid Null
Read Command READ REPORT = EVENT
User-Defined Read Command READ
Date (YYYY-MM-DD) Disabled
Time (HH_MM_SS) Disabled
Tag Separator SP (space)
User-Defined Tag Separator Null
End of Message CRLF (Return-Line Feed)
User-Defined End of Message Null
RFID Reader Grid Null
OEM Scanner Grid Null
Appendix B — Device Settings
Thor CV31 Vehicle-Mount Computer User Manual 81
Honeywell Scanning & Mobility
9680 Old Bailes Road
Fort Mill, SC 29707
www.honeywellaidc.com
Thor CV31 Vehicle-Mount Computer User Manual
*935-081-001*
P/N 935-081-001
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