Hatco GRCMW-1 Service Manual

GLO-RAY

®

Merchandising Warmer

GRCMW-1

Installation & Operating Manual &

Replacement Parts List

I&W #07.05.185.00

This manual contains important safety information
concerning the maintenance, use and operation of this
product. Failure to follow the instructions contained in this
manual may result in serious injury. If you’re unable to
understand the contents of this manual, please bring it to
the attention of your supervisor. Do not operate this
equipment unless you have read and understood the
contents of this manual.

Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso y
operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por
favor pregunte a su supervisor. No opere este
equipo al menos que haya leído y comprendido el
contenido de este manual.

Form No. GRCMWHIM-0907

i

CONTENTS

Merchandising Warmer. We recommend all
installation, operating and safety instructions
appearing in this manual be read prior to installation
or operation of your Hatco Merchandising Warmer.
Safety instructions that appear in this manual after a
warning symbol and the words WARNING or

CAUTION printed in bold face are very important.

WARNING means there is the possibility of

serious injury or death to yourself or others.

CAUTION means there is the possibility of minor
or moderate injury. NOTICE signifies the possibility
of equipment or property damage only.

The Hatco Glo-Ray Merchandising Warmer is a
product of extensive research and field testing. The
materials used were selected for maximum
durability, attractive appearance and optimum
performance. Every unit is thoroughly inspected and
tested prior to shipment.

INTRODUCTION

The Glo-Ray®Merchandising Warmer keeps
cinnamon rolls hot at kitchen work areas, waitress
pick-up stations or customer serving points.

The GRCMW-1 incorporates Hatco’s precise
temperature control to safely hold foods longer. The
enclosed chamber holds cinnamon rolls at optimum
serving temperatures. Coated shatter-resistant
halogen lights enhance product displays while
safeguarding food products from bulb breakage.
The infrared upper metal sheath heating element is
guaranteed against breakage and burnout for two
years, and the foil blanket base heating elements
are guaranteed against burnout for one year.

Model GRCMW-1 features easy access to the food
product and 1" (25 mm) adjustable legs as standard
equipment.

This manual provides the installation, safety and
operating instructions for the Glo-Ray

Important Owner Information...............................i

Introduction ...........................................................i

Important Safety Information ..............................1

Model Description................................................2

Model Designation...............................................2

Specifications.......................................................3

Plug Configurations.........................................3

Electrical Rating Chart ....................................3

Dimensions......................................................3

Installation............................................................4

Unpacking .......................................................4

Location...........................................................4

Assembly.........................................................5

Operation..............................................................7

General............................................................7

Start-Up...........................................................7

Maintenance .........................................................8

Cleaning..........................................................8

Light Bulb Replacement..................................9

Replacement Parts List.....................................10

Troubleshooting Guide......................................12

Hatco Limited Warranty.....................................13

Authorized Parts Distributors............Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number
(identification plate located on the rear of the unit),
voltage and purchase date of your Glo-Ray

®

Merchandising Warmer in the spaces below. Please
have this information available when calling Hatco
for service assistance.

Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday

8:00 a.m. to 2:30 p.m. C.S.T. Friday)
Telephone: [phone]
Fax: [phone] (Parts & Service)

[phone] (International)

Additional information can be found by visiting our
web site at www.hatcocorp.com.

24 Hour 7 Day Parts & Service
Assistance available in the
United States and Canada
by calling [phone].

GRCMW-1

120

Form No. GRCMWHIM-0907

1

IMPORTANT SAFETY INFORMATION

This product has no “user” serviceable parts.
To avoid damage to the unit or injury to
personnel, use only Authorized Hatco Service
Agents and Genuine Hatco Parts when
service is required.

Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment. It
is essential to use Hatco Replacement Parts
when repairing Hatco equipment. Failure to
use Hatco Replacement Parts may subject
operators of the equipment to hazardous
electrical voltage, resulting in electrical
shock or burn.

CAUTIONS

Unit is not weatherproof. For safe and proper
operation, locate the unit indoors

where the
ambient air temperature is constant and is a
minimum of 70°F (21°C).

T o avoid any injury or damage, locate the unit
at the proper counter height, in an area that is
convenient for use. The location should be
level to prevent the unit or its contents from
accidentally falling, and strong enough to
support the weight of the unit and food
displayed.

To avoid any injury or damage to the unit, do
not move or relocate the unit for cleaning.

Standard and approved manufacturing may
cause the unit to smoke up to 30 minutes
during initial start-up. This is a temporary
condition. To assure safe operation operate
unit without food product until smoke
dissipates.

WARNINGS

For safe and proper operation plug unit into a
properly grounded electrical outlet of the
correct voltage, size and plug configuration.
If the plug and receptacle do not match,
contact a qualified electrician to determine
the proper voltage and size and install the
proper electrical outlet.

To avoid any injury, turn the power switch
OFF on the unit and unplug the unit from the
power source and allow to cool completely
before performing any maintenance or
cleaning.

To avoid any injury or damage the unit must
only be serviced by qualified personnel.

To avoid electrical shock or personal injury,
do not steam clean or use excessive water on
the unit.

To prevent any injury or damage to the unit
do not pull unit by power cord.

To prevent any injury, discontinue use if
power cord is frayed or worn and contact
Authorized Service Agent to replace it.

Unit is not waterproof. DO NOT submerge in
water. Do not operate if unit has been
submerged in water to avoid injury.

For safe and proper operation, the unit must
be located at least 1" (25 mm) from
combustible walls and materials. If safe
distances are not maintained, discoloration
or combustion could occur.

Only light bulbs which meet or exceed NSF
standards, specifically designed for food
holding areas must be used. Breakage of
light bulbs not specially coated could result
in personal injury and/or food contamination.

Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.

If service is required on this unit, contact
your Authorized Hatco Service Agent, or
contact the Hatco Service Department at 800­558-0607 or 414-671-6350; fax [phone]
or International fax [phone].

IMPORTANT! Read the following important safety information to avoid personal injury or
death, and to avoid damage to the equipment or property.

Form No. GRCMWHIM-0907

2

IMPORTANT SAFETY INFORMATION

GRCMW-1

The Hatco GRCMW-1 Merchandising Warmer is
ideal for holding cinnamon rolls at customer serving
points. The foil blanket base heat temperature is
preset at the factory for ideal cinnamon roll warming
temperatures. The lights and heating elements are
controlled by the main switch making start up and
shut down a one switch operation. The warmer’s
pan skirt, side glass panels, and back mirror glass
panel are removable for easy cleaning.

Unit also features a polycarbonate breath protector,
1" (25 mm) adjustable legs, a lighted On/Off switch,
halogen display lights and 6' (1829 mm) cord and
plug set.

NOTE: Decorative Corian

®

trim pieces supplied and

installed by others.

Figure 1. Glo-Ray Model GRCMW-1

MODEL DESCRIPTION

MODEL DESIGNATION

Figure 2. Model Designation

GR C M W-1

GLO-RAY

Curved

Merchandising

Warmer

One Level

NOTICES

Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your unit,
marring its appearance and making it
susceptible to dirt accumulation.

Do not lay unit on the side with the control panel
or damage to unit could occur.

Do not drag or slide the unit when moving or
installing. Carefully lift the unit to prevent the
rubber feet from tearing off.

DO NOT use paper towel or glass cleaner to
clean polycarbonate breath protector. Paper
towel and glass cleaner may scratch the
material. Wipe off breath protector using a soft,
clean and damp cloth.

Form No. GRCMWHIM-0907

3

SPECIFICATIONS

Model Voltage Watts Amps Plug Configuration Shipping Weight

GRCMW-1 120 670 5.6 NEMA 5-15P 52 lbs. (24 kg)

ELECTRICAL RATING CHART

PLUG CONFIGURATION

Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied
according to the applications. (See Figure 3.)

WARNING
For safe and proper operation plug unit into a
properly grounded electrical outlet of the correct
voltage, size and plug configuration. If the plug
and receptacle do not match, contact a qualified
electrician to determine the proper voltage and
size and install the proper electrical outlet.

DIMENSIONS

Figure 3. Plug Configuration

NEMA 5-15P

A

B

C

Width Depth Depth Height

Model (A) (B) (C) (D)

GRCMW-1 22-1/8" 14-7/8" 21-3/8" 19-3/4"

(mm) (mm) (mm) (mm)

Figure 4. Dimensions Glo-Ray Model GRCMW-1

*Receptacle not supplied by Hatco.

*

D