Gigaset Maxwell 10 Service Manual

Maxwell 10

Administration

Contents

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Display key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Additional information about your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the phone in different scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Registering the handset (DECT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Establishing a connection to the local network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Configuring Internet telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Web configurator – configuring the phone on a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Understanding the Web configurator menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Network and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

LAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

QoS settings (Quality of Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

VoIP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Video settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call divert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Local settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Dialling plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Voice mail services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Door interphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Online directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

LDAP directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Rebooting the system and restoring factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Auto Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Saving and restoring telephone data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Screenshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

System log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Checking the status of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

PCAP logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2

Contents

Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Protecting our environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contact with liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Open Source Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Information on license rights and copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3

Overview

Microphone

Camera

Camera Status LED

Headset

EHS Headset

Handset

LAN (PoE)

Connectors

HDMI (projector, TV)

Loudspeaker

Power Supply Unit

EHS

USB (headset, camera,
mouse, keyboard)

PC

Front

1 2 3

1

2

3

4

5

6

7

8

9

10

11

12

5 6 7 8 9 10 11 12

4

Overview

4

Overview

¤ Open the left cover on the

back of the device

1.

1

¤ Insert fingernail into the

slit on the card slot and
pull card slot forwards

2.

¤ Flip card slot upwards 3.

¤ Insert card 4.
¤ Flip card slot downward 5.
¤ Push backwards until it

clicks into place

6.

5

6

2

3

4

5

6

¤ Close cover 7.

7

SD card

In order to extend the internal memory and store personal data, images, videos or music, you can
insert a microSD card (not included) into your phone.

5

Overview

¤ Open the right

cover on the back
of the device.

¤ Press the

display key.

Display key

You can use the display key to switch the display on or off, or to capture a screenshot of the display
currently shown.

u If the screenshot feature is activated: A screenshot of the display currently shown is captured.
u If the screenshot feature is not activated: The display is switched on/off.

The screenshot feature must be activated in the Web configurator (£ p. 37).
The screenshots are stored in the Gallery app.

The display key is located behind the right cover on the back of the device.

6

Additional information about your phone

Using the phone: Video films on your device

¤ On the start screen: ¢ ¢ Helper

Using the phone in different scenarios

1

2

3

4

5

6

7

8

ISDN,S2M

Internet

)

)

)

)

)

)

)

)

)

)

)

)

)

)

)

)

)

FAX

Using the phone in different scenarios

Using your phone in a professional environment with phone system and server structure

If you use your Maxwell 10 in a corporate network with a telephone infrastructure, your phone incor­porates functions and data from the phone system and servers.

In a corporate environment, the VoIP accounts and most of the settings are configured centrally by
the phone system.

§§1§§ Gigaset IP telephone

§§2§§ Gigaset IP telephone with integrated gigabit switch (Maxwell 10).

Your PC is connected directly to the phone, providing you with an additional LAN connection in
your network.

§§3§§ DECT Multicell System for connetion to up to 100 DECT handsets.

§§4§§ DECT base for connection to DECT handsets.

§§5§§ Ethernet switch

Supports Quality of Service (QoS), Gigabit Ethernet and PoE (Power over Ethernet).

§§6§§ Phone system (e.g., Gigaset T500 PRO)

Forms Internet telephony, ISDN or S2M connections. Analogue devices can be connected. A net­work connection is established using Ethernet.

§§7§§ Gateway to the Internet for all connected devices. Routes VoIP calls from the phone system to the

Internet.

§§8§§ File, e-mail and workgroup servers, or NAS systems, can be wirelessly integrated into the phone

system architecture. As a result:
– Invitations to conference calls can be organised via the phone system

– The phone system can be backed up to a server or the system can be started via the network
– Online directories (LDAP) can be managed centrally

7

Using the phone in different scenarios

123

ISDN,S2M

Internet

)

(

(

(

Using your phone in a simplified environment without a phone system

You can also use your Maxwell 10 without a phone system.

§§1§§ Gigaset IP telephone with integrated gigabit switch (Maxwell 10).

Your PC is connected directly to the phone, providing you with an additional LAN connection in
your network.

§§2§§ Gateway to the Internet for the connected devices. Routes VoIP calls from the phone to the Inter-

net. You establish the connection to the gateway via cable or wirelessly via WI-Fi.

§§3§§ The SIP provider transfers calls from the Internet and establishes a connection with the standard

telephone network.

In this scenario, you must manually configure the VoIP accounts for your phone. You can create up
to 12 VoIP accounts on your phone.

8

First steps

Register DECT Handset

Touch here to register Dect Handset

Settings

Ethernet

Wi-Fi

Bluetooth

ON

OFF

OFF

WIRELESS & NETWORKS

First steps

For information on unpacking and installing the device please refer to the Maxwell 10
Installation Guide.

Your device will start automatically as soon as it is connected to the mains power supply.
Please be aware that if the device is powered by PoE (Power over Ethernet) it is supplied with power
as soon as it is connected to an Ethernet switch with PoE-functionality.

Setting the language

¤ On the Start screen tap on to open the list of available apps. Select Settings.

¤ Scroll down and select Language & input Tap on Language Select your desired language.

Registering the handset (DECT)

If you use a DECT handset you need to register it on the phone.

¤ Install the handset as described in the Installation Guide and place it in the cradle in order to

charge the battery.

¤ On the Start screen tap on to open the list of available apps. Select Settings.

¤ Select DECT Tap on Register DECT Handset.

The registration process may take some time. If the reg­istration is successful a message is output.

Establishing a connection to the local network

Your phone must be connected to the local network before it can connect to a phone system or the
Internet and before you can operate it from a PC. You can connect the phone to the local network via
Ethernet or Wi-Fi.

Connecting via Ethernet

¤ Make sure that the phone’s LAN port is connected to an Ethernet switch/router by an

Ethernet cable.

¤ On the Start screen tap on to open the list of available apps. Select Settings.

¤ Select Ethernet Drag switch by Ethernet to

the right to switch on Ethernet function.

The network connection is established if the phone
has automatically been assigned an IP address from a
DHCP server in the network.

If your device is assigned a static IP address, your net­work administrator must tell you the IP address of
your device. You then assign this address to your
phone manually.

9

First steps

Configure Ethernet device

Connection Type

DHCP
Static IP

IP address

Netmask

DNS address

Gateway address

CancelSave

Network Type

IPV4
IPV6

Settings

Ethernet

Wi-Fi

Bluetooth

ON

OFF

ON

WIRELESS & NETWORKS

WiFi 100

Signal strength

Security

Show password

Show advanced options

ConnectCancel

Password

Fai r

Ethernet configuration

¤ Tap on Ethernet configuration.

If the network connection is established, the configu­ration information, e.g. the IP address, is displayed.

If the network connection has not been established
automatically, you can enter the configuration data
manually.

Proxy configuration

When a connection to internal or external network
resources is made via a proxy server, you must enter
the proxy server data. Proxy settings are used by the
browser but may not be used by other apps.

¤ Tap on Proxy Configuration. Enter the data of

your proxy server.

Connecting via Wi-Fi

¤ On the Start screen tap on to open the list of available apps. Select Settings.

¤ Select Wi-Fi Drag switch by Wi-Fi to the

right to switch on Wi-Fi function.

The phone attempts to connect with a Wi-Fi in range.
Once a connection has been established, you will see
the Wi-Fi icon in the toolbar. It displays the signal
strength.

A list of Wi-Fis in range of your phone is displayed. An
icon indicates the signal strength. Secure networks
are identified with a lock icon.

¤ If necessary, tap on context menu Scan to

update the list.

¤ Tap on the desired Wi-Fi. Enter password/net-

work key.

¤ Tap on Connect.

Adding another Wi-Fi

Wi-Fis that are not in range or that withhold the SSID and are therefore not displayed in the list can
be entered manually. You will require the network name (SSID), the security protocol used and the
network key. Once the tablet is in range of one of these Wi-Fis, the connection is established.

¤ Select Wi-Fi Tap on Enter Network SSID.
¤ Select security protocol (None, WEP, WPA/WPA2 PSK, 802.1x EAP).
¤ Enter password/network key. Save.

10

First steps

Configuring Internet telephony

Before you can use the device to phone anyone you need the services of a VoIP provider.
Prerequisite:

u You have a phone system in your network that provides VoIP accounts for your device, or
u You have registered with a VoIP provider (e.g., via your PC) and set up a VoIP account.

The device searches the network for a provisioning file and checks whether VoIP accounts already
exist. If the telephone has existing VoIP accounts, these accounts are configured automatically. You
can now make calls with your phone via the Internet.

If the telephone has no existing VoIP accounts, you must configure them manually. The Web config­urator will help you with this (£ p. 20).

11

Web configurator – configuring the phone on a PC

WebUI

ON

Web configurator – configuring the phone on a PC

The Web configurator provides you with a user interface that you can use to configure your
Maxwell

Prerequisites:

u Your phone is connected to the local network.
u The Web server is enabled.

Enabling the web server

¤ On the Start screen tap on to open the list of available apps. Select Settings.
¤ Select WebUI Drag switch by WebUI to the right to

Starting the Web configurator

To start the Web configurator you will need the IP address for your phone. You will find this via the
phone display, in the Ethernet or WLAN settings for the device:

10 on the PC.

switch on the Web server function.

If connected via Ethernet:

¤ On the Start screen tap on Select Settings Ethernet Ethernet configuration.

If connected via Wi-Fi:

¤ On the Start screen tap on Select Settings Wi-Fi Tap on the network your

phone is connected to.

u The IP addresses are also displayed on the status page:

¤ Settings About tablet Status.

u The IP address can sometimes change, depending on the settings of the DHCP

server in your network.

Accessing the Web configurator:

¤ Launch the Internet browser on your PC.
¤ Enter the IP address in the browser's address field. Example:

The login screen appears.

¤ Select the appropriate language from the drop-down list.
¤ Enter the password. Default: admin
¤ Click on Login.

The Web configurator will now start.

¤ Select the function that you wish to use.

u Use the Settings tab to set or change individual functions on your phone.
u Open the Status tab to obtain information about the status of your phone ( p. 38).

For your security, you should change the default passwords ( p. 35).

12

Web configurator – configuring the phone on a PC

Understanding the Web configurator menu tree

Settings Network and Connections Local Area Network (LAN) p. 14

Phone Systems p. 16

Quality of Service (QoS) p. 17

VoIP p. 18

Security Settings p. 19

Tele ph on y Connections p. 20

Audio p. 23

Video p. 25

Call Divert p. 25

Local Settings p. 26

Dialling Plans p. 27

Do Not Disturb p. 28

Call Live Recording p. 28

Voicemail Services p. 28

Services Door Interphone p. 29

Online Directories p. 29

LDAP p. 30

Function Keys Keys p. 32

System Date and Time p. 34

Security p. 35

Reboot and Reset p. 35

Auto Provisioning p. 35

Save and Restore p. 36

Firmware Update p. 36

Screenshot p. 37

System Log p. 37

Status Device p. 38

PCAP Logging p. 38

13

Network and connectors

Network and connectors

All of the settings for connecting your phone to the local network must be correct to enable commu­nication with other devices in the network and phone calls via the Internet.

If you use the Web configurator, your phone is already connected to the local network. You can use
the Network and Connections menu to change and extend these settings. You can also create set
tings for phone connections:

u LAN settings (£ p. 14)
u Phone Systems (£ p. 16)
u QoS settings (Quality of Service) (£ p. 17)
u VoIP settings (£ p. 18)
u Security settings (£ p. 19)

LAN settings

If an error occurs when you are changing the LAN settings, the PC connection to the phone
may be cancelled and you will no longer have access to the Web configurator.

If this happens, you must re-establish phone access to the local network via the display

p. 9).

(

-

Settings Network and Connections Local Area Network (LAN)

VLAN tagging

A local network can be divided into logical subnetworks known as VLANs (VLAN = Virtual Local Area
Network, Standard IEEE 802.1Q). Multiple VLANs share a physical network and its components, e.g.,
switches. Data packets from a VLAN are not forwarded to another VLAN. VLANs are often used to sep
arate the data traffic of different services (Internet telephony, Internet TV etc.) and to define different
priorities for the data traffic.

You can operate your phone and a PC connected to the PC port on your phone in two different
VLANs. In this case, you enter the VLAN identifiers (VLAN tags) for your VLAN. Your network operator
will supply you with this data.

If you operate the PC in a different VLAN from the phone, you will no longer have direct
access to the Web configurator of the phone from the PC.

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