Gigaset Maxwell 10 Service Manual

Maxwell 10

Administration

Contents

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 SD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Display key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Additional information about your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the phone in different scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Registering the handset (DECT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Establishing a connection to the local network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Configuring Internet telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Web configurator – configuring the phone on a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting the Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Understanding the Web configurator menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Network and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

LAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 QoS settings (Quality of Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 VoIP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Video settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Call divert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Local settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Dialling plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Call records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Voice mail services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Door interphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Online directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 LDAP directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Rebooting the system and restoring factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Auto Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Saving and restoring telephone data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Screenshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 System log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Checking the status of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 PCAP logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2

Contents

Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Protecting our environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Contact with liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Open Source Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	41
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	41
Information on license rights and copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3

Overview

Overview

Front

1 2 3

1 Camera

2 Camera Status LED

3 Microphone

4 Loudspeaker

4

Connectors

						5	LAN (PoE)
							PC
						6
							USB (headset, camera,
						7
							mouse, keyboard)
							HDMI (projector, TV)
						8
							Handset
						9
							Headset
						10
							EHS Headset
						11
							Power Supply Unit
						12

EHS

5		6		7		8		9		10		11		12

4

Overview

SD card

In order to extend the internal memory and store personal data, images, videos or music, you can insert a microSD card (not included) into your phone.

1

¤ Open the left cover on the

back of the device 1.

2

¤Insert fingernail into the slit on the card slot and pull card slot forwards 2.

¤Flip card slot upwards 3.

4

3

5

6

¤Insert card 4.

¤Flip card slot downward 5.

¤Push backwards until it clicks into place 6.

¤ Close cover 7.

7

5

Overview

Display key

You can use the display key to switch the display on or off, or to capture a screenshot of the display currently shown.

u If the screenshot feature is activated: A screenshot of the display currently shown is captured. u If the screenshot feature is not activated: The display is switched on/off.

The screenshot feature must be activated in the Web configurator (£ p. 37). The screenshots are stored in the Gallery app.

The display key is located behind the right cover on the back of the device.

¤ Press the

display key.

¤Open the right cover on the back of the device.

Additional information about your phone

Using the phone:	Video films on your device	¢
	¤ On the start screen: ¢		Helper

6

Using the phone in different scenarios

Using the phone in different scenarios

Using your phone in a professional environment with phone system and server structure

If you use your Maxwell 10 in a corporate network with a telephone infrastructure, your phone incorporates functions and data from the phone system and servers.

In a corporate environment, the VoIP accounts and most of the settings are configured centrally by the phone system.

				Internet				ISDN,S2M
1		7
2		5				6

)		)
)		)
		)
)))	)))	)))

3

)))

4

FAX

8

§§1§§ Gigaset IP telephone

§§2§§ Gigaset IP telephone with integrated gigabit switch (Maxwell 10).

Your PC is connected directly to the phone, providing you with an additional LAN connection in your network.

§§3§§ DECT Multicell System for connetion to up to 100 DECT handsets. §§4§§ DECT base for connection to DECT handsets.

§§5§§ Ethernet switch

Supports Quality of Service (QoS), Gigabit Ethernet and PoE (Power over Ethernet). §§6§§ Phone system (e.g., Gigaset T500 PRO)

Forms Internet telephony, ISDN or S2M connections. Analogue devices can be connected. A network connection is established using Ethernet.

§§7§§ Gateway to the Internet for all connected devices. Routes VoIP calls from the phone system to the Internet.

§§8§§ File, e-mail and workgroup servers, or NAS systems, can be wirelessly integrated into the phone system architecture. As a result:

–Invitations to conference calls can be organised via the phone system

–The phone system can be backed up to a server or the system can be started via the network

–Online directories (LDAP) can be managed centrally

7

Using the phone in different scenarios

Using your phone in a simplified environment without a phone system

You can also use your Maxwell 10 without a phone system.

Internet

	)
1	3					ISDN,S2M

§§1§§ Gigaset IP telephone with integrated gigabit switch (Maxwell 10).

Your PC is connected directly to the phone, providing you with an additional LAN connection in your network.

§§2§§ Gateway to the Internet for the connected devices. Routes VoIP calls from the phone to the Internet. You establish the connection to the gateway via cable or wirelessly via WI-Fi.

§§3§§ The SIP provider transfers calls from the Internet and establishes a connection with the standard telephone network.

In this scenario, you must manually configure the VoIP accounts for your phone. You can create up to 12 VoIP accounts on your phone.

8

First steps

First steps

For information on unpacking and installing the device please refer to the Maxwell 10 Installation Guide.

Your device will start automatically as soon as it is connected to the mains power supply.

Please be aware that if the device is powered by PoE (Power over Ethernet) it is supplied with power as soon as it is connected to an Ethernet switch with PoE-functionality.

Setting the language

¤On the Start screen tap on to open the list of available apps. Select Settings.

¤Scroll down and select Language & input Tap on Language Select your desired language.

Registering the handset (DECT)

If you use a DECT handset you need to register it on the phone.

¤Install the handset as described in the Installation Guide and place it in the cradle in order to charge the battery.

¤On the Start screen tap on to open the list of available apps. Select Settings.

¤Select DECT Tap on Register DECT Handset.

The registration process may take some time. If the reg-

Register DECT Handset

Touch here to register Dect Handset

istration is successful a message is output.

Establishing a connection to the local network

Your phone must be connected to the local network before it can connect to a phone system or the Internet and before you can operate it from a PC. You can connect the phone to the local network via Ethernet or Wi-Fi.

Connecting via Ethernet

¤ Make sure that the phone’s LAN port	is connected to an Ethernet switch/router by an
Ethernet cable.

¤On the Start screen tap on to open the list of available apps. Select Settings.

¤Select Ethernet Drag switch by Ethernet to

	the right to switch on Ethernet function.	Settings
	The network connection is established if the phone
	has automatically been assigned an IP address from a	WIRELESS & NETWORKS
	DHCP server in the network.	Ethernet	ON
	If your device is assigned a static IP address, your net-
		Wi-Fi	OFF
	work administrator must tell you the IP address of
	your device. You then assign this address to your	Bluetooth	OFF
	phone manually.

9

First steps

Ethernet configuration

¤ Tap on Ethernet configuration.

If the network connection is established, the configuration information, e.g. the IP address, is displayed.

If the network connection has not been established automatically, you can enter the configuration data manually.

Proxy configuration

When a connection to internal or external network resources is made via a proxy server, you must enter the proxy server data. Proxy settings are used by the browser but may not be used by other apps.

¤Tap on Proxy Configuration. Enter the data of your proxy server.

Connecting via Wi-Fi

Configure Ethernet device

Network Type

IPV4

IPV6

Connection Type

DHCP

Static IP

IP address

Netmask

DNS address

Gateway address

Save Cancel

¤On the Start screen tap on to open the list of available apps. Select Settings.

¤Select Wi-Fi Drag switch by Wi-Fi to the

	right to switch on Wi-Fi function.	Settings
	The phone attempts to connect with a Wi-Fi in range.
	Once a connection has been established, you will see	WIRELESS & NETWORKS
	the Wi-Fi icon in the toolbar. It displays the signal	Ethernet	ON
	strength.

A list of Wi-Fis in range of your phone is displayed. An icon indicates the signal strength. Secure networks are identified with a lock icon.

¤If necessary, tap on context menu Scan to update the list.

¤Tap on the desired Wi-Fi. Enter password/network key.

¤Tap on Connect.

Wi-Fi

Bluetooth OFF

WiFi 100

Signal strength	Fair
Security
Password
	Show password
Show advanced options
Cancel	Connect

Adding another Wi-Fi

Wi-Fis that are not in range or that withhold the SSID and are therefore not displayed in the list can be entered manually. You will require the network name (SSID), the security protocol used and the network key. Once the tablet is in range of one of these Wi-Fis, the connection is established.

¤Select Wi-Fi Tap on Enter Network SSID.

¤Select security protocol (None, WEP, WPA/WPA2 PSK, 802.1x EAP).

¤Enter password/network key. Save.

10

First steps

Configuring Internet telephony

Before you can use the device to phone anyone you need the services of a VoIP provider.

Prerequisite:

u You have a phone system in your network that provides VoIP accounts for your device, or u You have registered with a VoIP provider (e.g., via your PC) and set up a VoIP account.

The device searches the network for a provisioning file and checks whether VoIP accounts already exist. If the telephone has existing VoIP accounts, these accounts are configured automatically. You can now make calls with your phone via the Internet.

If the telephone has no existing VoIP accounts, you must configure them manually. The Web configurator will help you with this (£ p. 20).

11

Web configurator – configuring the phone on a PC

Web configurator – configuring the phone on a PC

The Web configurator provides you with a user interface that you can use to configure your Maxwell 10 on the PC.

Prerequisites:

u Your phone is connected to the local network. u The Web server is enabled.

Enabling the web server

¤On the Start screen tap on to open the list of available apps. Select Settings.

¤Select WebUI Drag switch by WebUI to the right to

switch on the Web server function.	WebUI	ON

Starting the Web configurator

To start the Web configurator you will need the IP address for your phone. You will find this via the phone display, in the Ethernet or WLAN settings for the device:

If connected via Ethernet:
¤	On the Start screen tap on	Select	Settings	Ethernet Ethernet configuration.
If connected via Wi-Fi:
¤	On the Start screen tap on	Select	Settings	Wi-Fi Tap on the network your

phone is connected to.

uThe IP addresses are also displayed on the status page:

¤ Settings About tablet Status.

uThe IP address can sometimes change, depending on the settings of the DHCP server in your network.

Accessing the Web configurator:

¤Launch the Internet browser on your PC.

¤Enter the IP address in the browser's address field. Example:

The login screen appears.

¤Select the appropriate language from the drop-down list.

¤Enter the password. Default: admin

¤Click on Login.

The Web configurator will now start.

¤ Select the function that you wish to use.

u Use the Settings tab to set or change individual functions on your phone.

u Open the Status tab to obtain information about the status of your phone ( p. 38).

For your security, you should change the default passwords ( p. 35).

12

Web configurator – configuring the phone on a PC

Understanding the Web configurator menu tree

	Settings		Network and Connections		Local Area Network (LAN)		p. 14
							p. 16
					Phone Systems
							p. 17
					Quality of Service (QoS)
							p. 18
					VoIP
							p. 19
					Security Settings
							p. 20
			Telephony		Connections
							p. 23
					Audio
							p. 25
					Video
							p. 25
					Call Divert
							p. 26
					Local Settings
							p. 27
					Dialling Plans
							p. 28
					Do Not Disturb
							p. 28
					Call Live Recording
							p. 28
					Voicemail Services
							p. 29
			Services		Door Interphone
							p. 29
					Online Directories
							p. 30
					LDAP
							p. 32
			Function Keys		Keys
							p. 34
			System		Date and Time
							p. 35
					Security
							p. 35
					Reboot and Reset
							p. 35
					Auto Provisioning
							p. 36
					Save and Restore
							p. 36
					Firmware Update
							p. 37
					Screenshot
							p. 37
					System Log
					p. 38
	Status		Device
					p. 38
			PCAP Logging

13

Network and connectors

Network and connectors

All of the settings for connecting your phone to the local network must be correct to enable communication with other devices in the network and phone calls via the Internet.

If you use the Web configurator, your phone is already connected to the local network. You can use the Network and Connections menu to change and extend these settings. You can also create settings for phone connections:

u LAN settings (£ p. 14) u Phone Systems (£ p. 16)

u QoS settings (Quality of Service) (£ p. 17) u VoIP settings (£ p. 18)

u Security settings (£ p. 19)

LAN settings

If an error occurs when you are changing the LAN settings, the PC connection to the phone may be cancelled and you will no longer have access to the Web configurator.

If this happens, you must re-establish phone access to the local network via the display ( p. 9).

Settings Network and Connections Local Area Network (LAN)

VLAN tagging

A local network can be divided into logical subnetworks known as VLANs (VLAN = Virtual Local Area Network, Standard IEEE 802.1Q). Multiple VLANs share a physical network and its components, e.g., switches. Data packets from a VLAN are not forwarded to another VLAN. VLANs are often used to separate the data traffic of different services (Internet telephony, Internet TV etc.) and to define different priorities for the data traffic.

You can operate your phone and a PC connected to the PC port on your phone in two different VLANs. In this case, you enter the VLAN identifiers (VLAN tags) for your VLAN. Your network operator will supply you with this data.

If you operate the PC in a different VLAN from the phone, you will no longer have direct access to the Web configurator of the phone from the PC.

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