Gateway LT10 Owner's Manual

NOTEBOOK

REFERENCEGUIDE

®

Contents

Chapter 1: About This Reference . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . .2

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . 2

Gateway model and serial number . . . . . . . . . . . . . . . . . . . . 2

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . 3

For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Notebook . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3: Setting Up and Getting Started . . 15

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . . . . 16

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Setting up your computer desk and chair . . . . . . . . . . . . . 17

Sitting at your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avoiding discomfort and injury from repetitive strain . .17

Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Protecting from power source problems . . . . . . . . . . . . . 19

Connecting to a broadband modem or network . . . . . . . . . .20

Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . . .23

Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

i

Contents

System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Turning your wireless radio on or off . . . . . . . . . . . . . . . . . . . 32

IEEE 802.11 wireless network radio . . . . . . . . . . . . . . . . . . 32

3G communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 4: Using Drives and Accessories . . . . 35

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . 36

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Removing a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing a printer or other peripheral device . . . . . . . . . . . . 37

Connecting a USB device . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing the display on a projector, monitor, or television . 38

Adjusting the display properties . . . . . . . . . . . . . . . . . . . . 39

Chapter 5: Managing Power . . . . . . . . . . . . . . 41

Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . 42

Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Maximizing battery performance . . . . . . . . . . . . . . . . . . . 44

Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . 45

Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Changing notebook power settings . . . . . . . . . . . . . . . . . . . . . 47

Changing the power plan . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 6: Traveling with Your Notebook . . . 49

Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . 50

Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

ii

www.gateway.com

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Chapter 7: Maintaining Your Notebook . . . . . 55

Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . . . .57

Maintaining the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Storing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Recovering pre-installed software and drivers . . . . . . . .62

Returning your system to its factory condition . . . . . . . .63

Chapter 8: Troubleshooting . . . . . . . . . . . . . . . 67

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Networks (wired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Networks (wireless) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

iii

Contents

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Before calling Gateway Customer Care . . . . . . . . . . . . . . 83

Appendix A: Legal Information . . . . . . . . . . . 85

iv

CHAPTER1

About This Reference

• About this guide

• Accessing your online User Guide

• Gateway contact information

• Microsoft Certificate of Authenticity

• For more information

1

CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions
that are specific to your model of Gateway notebook. For all
other notebook information, see your online User Guide.

Accessing your online User Guide

In addition to this guide, your online User Guide has been
included on your hard drive. Your User Guide is an in-depth,
easy-to-read manual that includes information on the
following topics:

• Help and technical support

• Using and customizing Windows and other software

• Using the Internet

• Protecting your files

• Playing and recording media

• Networking

To access your online User Guide:

• Click Start, All Programs, then click Gateway

Documentation.

Gateway contact information

Contacting Gateway Customer Care

Your Setup Guide contains information about contacting
Gateway Customer Care.

Gateway model and serial number

A label on the bottom of your notebook contains information
that identifies your notebook model and its features. Gateway
Customer Care will need this information if you call for
assistance.

2

www.gateway.com

Microsoft Certificate of Authenticity

Important

The label shown in this section is for informational purposes only. Label

information varies by model, features ordered, and location.

The Microsoft Certificate of Authenticity label found on the
bottom of your notebook includes the product key code for
your operating system.

For more information

For more information about your notebook, visit Gateway’s
Support page at www.gateway.com
on your notebook’s label. The Support page also has links to
additional Gateway documentation and detailed specifications.

or the Web address shown

3

CHAPTER 1: About This Reference

4

CHAPTER2

Checking Out Your Notebook

• Front

• Left

• Right

• Back

• Bottom

• Keyboard area

• LCD panel

5

CHAPTER 2: Checking Out Your Notebook

Front

Component Icon Description

Wireless network switch

Wireless network
switch

Enable or disable the IEEE 802.11 wireless
network radio and optional 3G communication
(optional). For more information, see “Turning

your wireless radio on or off” on page 32.

Warning: Radio frequency wireless
communication can interfere with equipment on
commercial aircraft. Current aviation regulations
require wireless devices to be turned off while
traveling in an airplane. IEEE 802.11 and 3G
communication devices are examples of devices
that provide wireless communication.

6

Left

M

www.gateway.com

Power connector

onitor port

Ethernet jack

Ventilation fan

Memory card reader

USB ports

Component Icon Description

Power connector Plug the AC adapter cable into this connector.

Moni tor port Plug a n analog VGA monitor or projecto r into this

Ventilation fan Helps cool internal components.

port. For more information, see “Viewing the

display on a projector, monitor, or television” on
page 38.

Warning: Do not work with the notebook resting
on your lap. If the air vents are blocked, the
notebook may become hot enough to harm your
skin.
Caution: Do not block or insert objects into
these slots. If these slots are blocked, your
notebook may overheat resulting in unexpected
shutdown or permanent damage to the
notebook.
Caution: Provide adequate space around your
notebook so air vents are not obstructed. Do not
use the notebook on a bed, sofa, rug, or other
similar surface.

Ethernet jack Plug an Ethernet network cable into this jack.

Plug the other end of the cable into a cable
modem, DSL modem, or an Ethernet network
jack. For more information, see “Connecting to a

broadband modem or network” on page 20.

7

CHAPTER 2: Checking Out Your Notebook

Component Icon Description

USB ports Plug USB devices (such as a diskette drive, flash

Memory card
reader

drive, printer, scanner, camera, keyboard, or
mouse) into these ports.

Insert a memory card from a digital camera,
MP3 player, PDA, or cellular telephone into the
memory card reader. For more information, see

“Using the memory card reader” on page 36.

The memory card reader support Secure
Digital™ card.
Important: RS-Multimedia Card and Mini
Secure Digital cards require the use of an
adapter that is available with the media.

8

Right

www.gateway.com

Microphone jack

Headphone jack

USB port

Memory card reader

Kensington lock slot

Component Icon Description

Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this

USB port Plug a USB device (such as a diskette drive, flash

Memory card
reader

jack. The built-in speakers are turned off when
speakers or headphones are plugged into this
jack.

drive, printer, scanner, camera, keyboard, or
mouse) into this port.

Insert a memory card from a digital camera,
MP3 player, PDA, or cellular telephone into the
memory card reader. For more information, see

“Using the memory card reader” on page 36.

The memory card reader supports Memory
Stick®, Memory Stick Pro®, Mini Secure
Digital®, MultiMediaCard™,
RS-MultiMediaCard™, and Secure Digital™ cards.
Important: RS-Multimedia Card and Mini
Secure Digital cards require the use of an
adapter that is available with the media.

Kensington™
lock slot

Secure your notebook to an object by
connecting a Kensington cable lock to this slot.

9

CHAPTER 2: Checking Out Your Notebook

Back

Battery

Component Icon Description

Battery Provides power when the notebook is not

plugged into AC power.

10

Bottom

www.gateway.com

Batter y

Battery lock

Speaker

Battery
latch

Speaker

Component Icon Description

Battery latch Slide to release the battery. For more information, see

Battery Provides power when the notebook is not plugged into

Battery lock Slide to unlock the battery. For more information, see

Speakers Provide audio output when headphones or amplified

“Changing batteries” on page 43.

AC power.

“Changing batteries” on page 43.

speakers are not plugged in.

11

CHAPTER 2: Checking Out Your Notebook

Keyboard area

Keyboard area for select models

Status indicators

Keyb oar d

Touchpad

Powe r bu tton

Power indicator

Component Icon Description

Status
indicators

Keyboard Provides all the features of a full-sized, computer

Power button
/Power
indicator

Inform you when a button has been pressed that affects
how the keyboard is used. For more information, see

“Using the status indicators” on page 24.

keyboard. For more information, see “Using the

keyboard” on page 26.

Press to turn the power on or off. You can also configure
the power button for Sleep/Resume mode. LED on ­Notebook is on.

■

LED blinking - Notebook is in Sleep or Hybrid Sleep
mode.

■

LED off - Notebook is off.

Touchpad Provides all the functionality of a mouse. For more

information, see “Using the touchpad” on page 29.

12

LCD panel

www.gateway.com

Microphone

Webc am

Component Icon Description

Microphone Use to talk through when making Voice over Internet

Webcam Use to let others see who they are communicating with

Protocol (VoIP) calls.
Important: The optional microphone is only available
when purchased with the optional webcam.

when making VoIP calls. For more information, see

“Using the webcam” on page 31.

Important: The optional webcam is only available
when purchased with the optional microphone.

13

CHAPTER 2: Checking Out Your Notebook

14

CHAPTER3

Setting Up and Getting Started

• Working safely and comfortably

• Connecting the AC adapter

• Connecting to a broadband modem or

network

• Starting your notebook

• Turning off your notebook

• Restarting (rebooting) your notebook

• Using the status indicators

• Using the keyboard

• Using the touchpad

• Using the webcam

• Adjusting the brightness

• Adjusting the volume

• Turning your wireless radio on or off

15

CHAPTER 3: Setting Up and Getting Started

Working safely and comfortably

Before using your notebook, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:

• Keep hands and arms parallel to the floor.

• Adjust the screen so it is perpendicular to your line of

sight.

• Place your feet flat on the floor or on a footrest.

• Although notebooks are sometimes called “laptops,” do

not use your notebook while it rests on your unprotected
lap. Notebook operating temperatures can become quite
high, increasing the risk of burns to your legs. Instead,
use a laptop desk to protect your legs.

• Do not use the notebook on any soft, conforming

surface, such as your lap, a blanket, carpet, or a sofa. Soft
surfaces can block your notebook’s ventilation openings,
leading to overheating, permanent damage to your
notebook, and fire danger. Instead, place your notebook
on a rigid, hard surface, and make sure that you keep the
ventilation openings on the sides clear.

Warning

Do not use your notebook on a soft surface, such as your lap, a
blanket, carpet, or a sofa. You must keep your notebook’s ventilation
openings clear of obstructions, or your notebook may overheat,
increasing the risk of fire and personal injury.

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the
screen or shine directly into your eyes.

• Position the computer desk and screen so you can avoid

glare on your screen and light shining directly into your
eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter.

• Use soft, indirect lighting in your work area. Do not use

your notebook in a dark room.

• Avoid focusing your eyes on your screen for long periods

of time. Every 10 or 15 minutes, look around the room,
and try to focus on distant objects.

• Where feasible, keep your head vertical while looking at

the screen. If you use an external keyboard, raise the
notebook so the top of its screen is no higher than eye
level.

16

www.gateway.com

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.

• Select a flat surface for your computer desk.

• Adjust the height of the computer desk so your hands

and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.

• Use an adjustable chair that is comfortable, distributes

your weight evenly, and keeps your body relaxed.

• Position your chair so the keyboard is at or slightly below

the level of your elbow. This position lets your shoulders
relax while you type.

• Adjust the chair height, adjust the forward tilt of the seat,

or use a footrest to distribute your weight evenly on the
chair and relieve pressure on the back of your thighs.

• Adjust the back of the chair so it supports the lower

curve of your spine. You can use a pillow or cushion to
provide extra back support.

Sitting at your notebook

• Avoid bending, arching, or angling your wrists. Make

sure that they are in a relaxed position when you type.

• Do n ot slou ch forward or lean far ba ck. S it with you r b ack

straight so your knees, hips, and elbows form right
angles when you work.

• Take breaks to stand and stretch your legs.

• Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

• Vary your activities to avoid excessive repetition.

• Take breaks to change your position, stretch your

muscles, and relieve your eyes.

• Find ways to break up the work day, and schedule a

variety of tasks.

17

CHAPTER 3: Setting Up and Getting Started

Connecting the AC adapter

You can run your notebook using an AC adapter or your
notebook’s battery. The battery was shipped to you partially
charged. You should use the AC adapter right away to fully
charge the battery. Allow three hours for the battery to fully
charge.

Warning

Do not attempt to disassemble the AC adapter. The AC adapter has no
user-replaceable or user-serviceable parts inside. The AC adapter has dangerous
voltages that can cause serious injury or death. Contact Gateway about returning
defective AC adapters.

Caution

Make sure that you use the AC adapter that came with your notebook or
one of the same type purchased from Gateway. Replace the power cord if it
becomes damaged. The replacement cord must be of the same type and voltage
rating as the original cord or your notebook may be damaged.

Important

If the battery is not fully charged before you use your notebook on battery
power for the first time, the battery life may be much shorter than you expect.
If the battery life seems short even after being charged for three hours, the

battery may need to be recalibrated. For information on recalibrating the battery,

see “Extending battery life” on page 44.

To connect the AC adapter:

1 Connect the power cord to the AC adapter.

18

www.gateway.com

2 Connect the AC adapter to your notebook’s power

connector.

3 Plug the power cord into a wall outlet. The battery

charge indicator turns on (see “Keyboard area” on

page 12 for the location of the battery charge indicator).

If the battery charge indicator does not turn on,
complete the following steps until it turns on:

• Unplug the adapter from your notebook, then plug

it back in.

• Make sure the power cord is firmly attached to the

AC adapter.

• Plug the power cord into a different wall outlet.

4 When you finish using your notebook for the first time,

turn off your notebook and leave your notebook
connected to AC power until the battery charge indicator
turns green.

Important

If the battery charge indicator does not turn green after three
hours, contact Gateway Customer Care at the location shown on the
Customer Care label. For more information, see “Gateway contact

information” on page 2.

Protecting from power source problems

During a power surge, the voltage level of electricity coming
into your notebook can increase to levels far above normal
levels and cause data loss or system damage. Protect your

19

CHAPTER 3: Setting Up and Getting Started

notebook and peripheral devices by connecting them to a
surge protector, which absorbs voltage surges and prevents
them from reaching your notebook.

Warning

High voltages can enter your notebook through both the power cord and
the modem connection. To protect your notebook and avoid electrical shock, use
a surge protector. If you have a telephone modem, use a surge protector that has
a modem jack. If you have a cable modem, use a surge protector that has an
antenna/cable TV jack. During an electrical storm, unplug both the surge
protector and the modem.

Connecting to a broadband modem or network

Your notebook has a network jack that you can use to connect
to a cable or DSL modem or to a wired Ethernet network.

To connect to a cable or DSL modem or to a wired

Ethernet network:

1 Insert one end of the network cable into the network

jack on your notebook.

20

Tip

When using a cable with a sleeve over the plug, pull the sleeve

back to make sure that the plug locks into the jack.

2 Insert the other end of the network cable into a cable

modem, DSL modem, or Ethernet network jack.

www.gateway.com

Starting your notebook

Warning

Do not work with the notebook resting on your lap. If the air vents are

blocked, the notebook may become hot enough to harm your skin.

Caution

Provide adequate space around your notebook so air vents are not

obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

To start your notebook:

1 Lift the LCD panel.
2 Press the power button located above the keyboard.

3 If you are starting your notebook for the first time, follow

the on-screen instructions to select the language and
time zone and to create your first user account.

4 Attach and turn on any peripheral devices, such as

printers, scanners, and speakers.

Tip

For more information about connecting peripheral devices, see

“Installing a printer or other peripheral device” on page 37.

Tip

See the documentation that came with each device for its setup

instructions.

5 To open the main menu, click Start. From that menu, you

can run programs and search for files. For more
information on using Windows, see “Using Windows”
and “Customizing Windows” in your online User Guide.

21

CHAPTER 3: Setting Up and Getting Started

Waking up your notebook

When you have not used your notebook for several minutes or
if you close the LCD panel without turning off your notebook,
it may enter a power-saving mode called Sleep. While in Sleep
mode, the power indicator flashes. If your notebook is in Sleep
mode, press the power button to “wake” it up.

Tip

For more information about Sleep mode, see “Changing power modes” on

page 46.

Turning off your notebook

Putting your notebook into Sleep mode is the easiest way to
power down your notebook. Although it does not turn your
notebook completely off, it turns off or slows down most
system operations to save power. Sleep mode saves your
desktop layout so the next time you restore power, the
programs are laid out just as you left them. Waking your
notebook from a Sleep state is much faster than turning on
your notebook after it has been turned completely off.

Hibernate mode is an alternative to Sleep mode. In Hibernate
mode, your notebook is turned completely off. When you wake
your notebook from Hibernate mode, however, the programs
that were running when your notebook entered Hibernate
mode are running just as you left them.

To put your notebook to sleep:

• Click Start, click on Shut Down, then select Sleep. The

notebook saves your session and partially shuts down to
save power.

-OR-

Press F

N+F4.

22

Tip

You can change the Sleep mode from the standard Sleep mode (default)
to Hybrid Sleep. For more information about Sleep mode, see “Changing power

modes” on page 46.

To put your notebook into hibernation:

• Click Start, click on Shut Down, then select Hibernate.

The notebook saves your session and shuts down to save
power.

www.gateway.com

To turn off your notebook:

• Click Start, click on Shut Down, then select Shut Down.

The notebook turns off.

Important

If for some reason you cannot use the Shut Down option in
Windows to turn off your notebook, press and hold the power button for
about five seconds, then release it.

Restarting (rebooting) your notebook

If your notebook does not respond to keyboard, touchpad, or
mouse input, you may have to close programs that are not
responding. If closing unresponsive programs does not restore
your notebook to normal operation, you may have to restart
(reboot) your notebook.

To close unresponsive programs on your notebook:

1 Press CTRL+ALT+DEL.
2 Click Start Task Manager. The Windows Task Manager

dialog box opens.

3 Click the program that is not responding.
4 Click End Task.
5 Click X in the top-right corner of the Windows Task

Manager dialog box.

To restart your notebook:

• Click Start, click on Shut Down, then select Restart. The

notebook turns off, then turns on again.

Important

If your notebook does not turn off immediately, complete the
following steps until the notebook turns off:

1. Press and hold the power button for about five seconds, then release it.

2. Unplug the power cord and remove the battery for more than 10
seconds.

23

CHAPTER 3: Setting Up and Getting Started

1

A

Using the status indicators

Status indicators inform you when a drive is being used or
when a button has been pressed that affects how the keyboard
is used. The status indicators are located below the touchpad.

Battery charge indicator

Caps lock

Num lock

Indicator Icon Description

Battery charge
indicator

Num lock

Caps lock

■

LED green - Battery is fully
charged.

■

LED amber - Battery is charging.

■

LED blinking amber with 1-second
interval - Battery charge is very
low.

■

LED solid amber with 2-second
interval - Battery is
malfunctioning.

Important: This LED only lights up
when your notebook is connected to
AC power or the battery charge is
very low.

■

LED on - Numeric keypad is turned
on.

■

LED off - Numeric keypad is turned
off.

■

LED on - Caps lock is turned on.

■

LED off - Caps lock is turned off.

24

www.gateway.com

Wireless network

Indicator Icon Description

Wireless
network

3G
communication
network

■

LED on - Wireless IEEE 802.11 radio
is turned on.

■

LED off - Wireless IEEE 802.11 radio
is turned off.

■

LED on - Optional wireless 3G
communication radio is turned on.

■

LED off - Optional wireless 3G
communication radio is turned off.

25

CHAPTER 3: Setting Up and Getting Started

Using the keyboard

Your notebook features a full-size keyboard that functions the
same as a desktop computer keyboard. Many of the keys have
been assigned alternate functions, including shortcut keys for
Windows, function keys for specific system operations, and the
Num Lock keys for the numeric keypad.

Function keys/

System keys

Numeric keypad

Navigation
keys

FN

key

Windows key

Application key

Arrow keys

Tip

You can attach an external keyboard to the notebook using a USB port. You

do not need to shut down the notebook to connect a USB keyboard.

26

Key types

www.gateway.com

The keyboard has several different types of keys. Some keys
perform specific actions when pressed alone and other actions
when pressed in combination with another key.

Key type Icon Description

Numeric keypad Use these keys to type numbers

Function keys Press these keys labeled F1 to F12

System keys Press these colored keys in

Navigati on keys Press these keys to move the cursor

FN key Press the FN key in combination

when the numeric keypad is turned
on. Press FN+F11 (NUMLK) to turn
on the numeric keypad.

to perform actions in programs. For
example, pressing F1 may open
help.
Each program uses different
function keys for different
purposes. See the program
documentation to find out more
about the function key actions.

combination with the FN key to
perform specific actions. For more
information, see “System key

combinations” on page 28.

to the beginning of a line, to the
end of a line, up the page, down the
page, to the beginning of a
document, or to the end of a
document.

with a colored system key to
perform a specific action.

Windows key Press this key to open the Windows

Application key Press this key for quick access to

Arrow keys Press these keys to move the cursor

Start menu. This key can also be
used in combination with other
keys to open utilities like F (Search
utility), R (Run utility), and
E (Computer window).

shortcut menus and help assistants
in Windows.

up, down, right, or left.

27

CHAPTER 3: Setting Up and Getting Started

System key combinations

When you press the FN key and a system key at the same time,
your notebook performs the action identified by the text or
icon on the key.

Press and hold
FN

, then press

this system key...

<Fn> + <F1>

<Fn> + <F2>

<Fn> + <F3>

<Fn> + <F4>

<Fn> + <F5>

Icon To...

Displays help on hotkeys.

Display the System Properties
dialog box.

Display the Power Options
Properties dialog box.

Enter Sleep mode or Hybrid
Sleep mode. Press the power
button to leave Sleep mode. For
more information, see

“Changing notebook power
settings” on page 47.

Toggle the notebook display in
the following order:

■

■

■

For more information, see

“Viewing the display on a
projector, monitor, or television”
on page 38.

The LCD
An external monitor or
projector (a monitor or
projector must be plugged
into the monitor port on your
notebook)
Both displays at the same
time

28

<Fn> + <F6>

<Fn> + <F7>

<Fn> + <F8>

<Fn> + < >

Turns the display screen
backlight off to save power. Press
any key to return.

Turns the internal touchpad on
and off.

Turns the speakers on and off.

Increase the brightness of the
display.

www.gateway.com

Press and hold
FN

, then press

Icon To...

this system key...

<Fn> + < >

<Fn> + < >

<Fn> + < >

Using the touchpad

The touchpad has the main touchpad and two buttons.

Decrease the brightness of the
display.

Increase volume. For more
information, see “Adjusting the

volume” on page 31.

Decrease volume. For more
information, see “Adjusting the

volume” on page 31.

Left button

Touchpad

Right button

29

CHAPTER 3: Setting Up and Getting Started

When you move your finger on the touchpad, the pointer
(arrow) on the screen moves in the same direction. You can use
the scroll zone to scroll through documents. Use of the scroll
zone may vary from program to program.

You can use the touchpad left and right buttons beside the
touchpad to select objects.

Tip

You can attach a mouse to the notebook using a USB port. You do not need

to shut down the notebook to connect a USB mouse.

Tip

For instructions on how to adjust the double-click speed, pointer speed,
right-hand or left-hand configuration, and other touchpad settings, see
“Changing the mouse, touchpad, or pointing device settings” in your online User
Guide.

30

Tip

You may have received your notebook with the touchpad set to only
accept clicking by using the touchpad buttons. You can change this feature to
allow tapping on the touchpad to simulate clicking the left button. For more
information, see “Changing the mouse, touchpad, or pointing device settings” in
your online User Guide.

www.gateway.com

Using the webcam

You can use the optional webcam with many of the available
Internet chat programs to add video and audio to your chat
session. In addition, by using the software included with the
webcam, you can take pictures or create video clips.

Microphone

Webcam

Adjusting the brightness

To adjust screen brightness:

• Use the increase brightness and decrease brightness

keys on the keyboard. For more information, see “System

key combinations” on page 28.

Adjusting the volume

You can use the volume control to adjust the overall volume
of your notebook.

To adjust the overall volume level using hardware

controls:

• If you are using external speakers, turn the knob on the

front of the speakers.

-OR-

Use the mute and volume control buttons on the
keyboard. For more information, see “System key

combinations” on page 28.

31

CHAPTER 3: Setting Up and Getting Started

Turning your wireless radio on or off

Your Gateway notebook may have a factory-installed wireless
radio.

Warning

Radio frequency wireless communication can interfere with equipment on
commercial aircraft. Current aviation regulations require wireless devices to be
turned off while traveling in an airplane. IEEE 802.11 and 3G communication
devices are examples of devices that provide wireless communication.

Warning

In environments where the risk of interference to other devices or services
is harmful or perceived as harmful, the option to use a wireless device may be
restricted or eliminated. Airports, hospitals, and oxygen or flammable gas laden
atmospheres are limited examples where use of wireless devices may be
restricted or eliminated. When in environments where you are uncertain of the
sanction to use wireless devices, ask the applicable authority for authorization
prior to using or turning on the wireless device.

IEEE 802.11 wireless network radio

Your notebook has an IEEE 802.11 radio for accessing the
Internet through a wireless access point or communicating
with other computers on a wireless Ethernet network.

To turn the wireless IEEE 802.11 radio on:

• Enable the wireless IEEE 802.11 radio by sliding the

wireless network switch to right. For the location of the
wireless network switch, see “Front” on page 6.

32

Tip

For more information about using your notebook on a wireless network,
see “Wireless Ethernet Networking” in your online User Guide

Disabling the wireless IEEE 802.11 radio

You should disable the wireless IEEE 802.11 radio while
traveling by airplane to prevent it from being accidently turned
on while in flight.

To disable the wireless IEEE 802.11 radio:

• Slide the wireless network switch to right again to

disable IEEE 802.11. For the location of the wireless
network switch, see “Front” on page 6.

3G communication

Your notebook may have a 3G communication to access the
internet.

To turn the 3G communication on:

• Enable the 3G communication by sliding the wireless

network switch to left. For the location of the wireless
network switch, see “Front” on page 6.

www.gateway.com

Disabling the 3G communication

You should disable the 3G communication while traveling by
airplane to prevent it from being accidently turned on while in
flight.

33

CHAPTER 3: Setting Up and Getting Started

To disable the 3G communication:

• Slide the wireless network switch to left again to disable

3G communication. For the location of the wireless
network switch, see“Front” on page 6.

34

CHAPTER4

Using Drives and Accessories

• Using the memory card reader

• Installing a printer or other peripheral device

• Viewing the display on a projector, monitor,

or television

35

CHAPTER 4: Using Drives and Accessories

Using the memory card reader

You can use memory cards to transfer pictures from a digital
camera to your notebook. You can also use the memory card
reader to transfer data between your notebook and a device
that uses memory cards, such as a PDA, MP3 player, or cellular
telephone.

Memory card types

The memory card reader supports Memory Stick®, Memory
Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure
Digital™, and RS-MultiMediaCard™.

Important

RS-Multimedia Card and Mini Secure Digital cards require the use of an
adapter that is available with the media.

Inserting a memory card

To insert a memory card:

• Insert the memory card into the memory card slot with

the label facing up and the arrow on the label pointing
towards the notebook.

Using a memory card

To access a file on a memory card:

1 Click Start, then click Computer.

36

www.gateway.com

2 Double-click the drive letter (for example, the E: drive),

then double-click the file name.

Removing a memory card

Important

Do not use the remove hardware icon in the taskbar to remove the
memory card. If you use the remove hardware icon, your notebook may not
recognize your memory card reader until you restart your notebook.

To remove a memory card:

1 Push the memory card into the notebook. The memory

card pops out slightly.

2 Pull the memory card out of the notebook.

Installing a printer or other peripheral device

Your notebook has one or more Universal Serial Bus (USB)
ports. You use these ports to connect peripheral devices such
as printers, scanners, and digital cameras to your notebook.

Important

Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.

USB ports support plug-and-play and hot swapping, which
means that your notebook will usually recognize such a device
whenever you plug it into the appropriate port. When you use
a USB device for the first time, your notebook will prompt you
to install any software the device needs. After doing this, you
can disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start, then
click Help and Support. Ty pe th e keyw ord installing devices in the Search

Help box, then press E

NTER.

37

CHAPTER 4: Using Drives and Accessories

Connecting a USB device

Your notebook has USB ports for connecting devices such as a
diskette drive, flash drive, printer, scanner, camera, keyboard,
or mouse.

Important

USB devices may have special installation instructions. See your USB

device’s installation guide.

Important

For more information about using the USB port on your device, see your

device’s documentation.

To connect your USB device to your notebook:

1 Connect one end of the USB cable to your device.
2 Connect the other end of the cable to a USB port on

your notebook.

Viewing the display on a projector, monitor, or television

You can use your notebook for giving presentations by
connecting an external monitor, projector, or television to your
monitor (VGA) port. Your notebook supports simultaneous LCD
and external display. Simultaneous display lets you control a
presentation from your notebook at the same time as you face
your audience.

38

www.gateway.com

To use a projector, monitor, or television:

1 Turn off your notebook.
2 If you are using the VGA port, connect one end of the VGA

cable to the monitor, projector, or television.

3 Plug the other end of the VGA cable into the monitor

port on your notebook.

4 Turn on your notebook.
5 Plug the projector’s, monitor’s, or television’s power cord

into an AC power source and turn it on.

Windows recognizes the new hardware and the New
Display Detected dialog box opens.

6 Select the options for the projector, monitor, or

television, then click OK.

7 Press FN+F5 to switch between viewing the display on

the LCD panel, viewing the display on the projector,
monitor, or television, and viewing the display on both
the LCD panel and the projector, monitor, or television.

Important

If a monitor, projector, or television is connected and you close the
LCD panel, your notebook may turn off the LCD panel, but will not enter
Sleep mode.

Adjusting the display properties

If the image on the projector, monitor, or television does not
appear correctly, or if you want to use the display as an
extension of your notebook desktop, you should adjust the
display properties.

39

CHAPTER 4: Using Drives and Accessories

To adjust the display properties on a projector, monitor,

or television:

1 Click Start, Control Panel, then click Display. The

Display Propertites window opens.

2 Click Settings tab. The Display Settings dialog box

opens.

40

3 Click monitor 2.
4 Adjust properties such as Resolution or Colors if

necessary.

5 To use the monitor, projector, or television as a “mirror”

(duplicate) of the notebook display (both displays have
the same content), click to deselect the check box for
Extend my Windows desktop onto this monitor.

6 To use the monitor, projector, or television as an

extension of your desktop (increasing the size of your
Windows desktop), click to select the check box for
Extend my Windows desktop onto this monitor. You
can click and drag the “2” monitor icon to position it the
same way the physical monitor is arranged on your desk.

7 Click OK.

CHAPTER5

Managing Power

• Monitoring the battery charge

• Recharging the battery

• Extending battery life

• Extending battery life

• Changing notebook power settings

41

CHAPTER 5: Managing Power

Monitoring the battery charge

Your new Gateway notebook is designed to provide an
exceptional balance of performance and portability. Your
notebook uses the latest chipset and mobile processor
technologies to manage the processor speed and power
consumption for a greater battery life experience. This design
provides you with maximum performance when plugged into
AC power balanced with optimized battery life when on
battery power.

Closely monitor the battery charge. When the battery charge
gets low, change the battery or connect to AC power
immediately to prevent losing any unsaved work. To monitor
the battery charge:

• Move the mouse pointer over the power cord icon

or battery icon in the taskbar. A message appears
showing the remaining battery time and the current
power plan.

• Wait for a Low Battery warning message to appear.

• Look at the battery charge status indicator.

If your battery charge indicator displays what looks like
an inaccurate charge, you may need to recalibrate the
battery.

Tip

For more information about the battery charge status indicator,

see “Front” on page 6.

Tip

For more information about recalibrating the battery, see

“Extending battery life” on page 44.

Recharging the battery

The battery recharges while it is installed and your notebook
is connected to AC power. While the battery recharges, the
battery charge indicator turns on.

42

www.gateway.com

Changing batteries

Warning

Danger of explosion if battery is incorrectly replaced.

Replace only with a battery specifically manufactured for your Gateway notebook.
Discard used batteries according to local hazardous material regulations.

The batteries used in this device may present a fire or chemical burn hazard if
mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose
of used batteries promptly. Keep away from children.

Caution

If your notebook is connected to AC power you can change the battery
while the notebook is turned on. If your notebook it is not plugged into an AC
outlet, you must turn the notebook off while changing the battery.

To replace the battery:

1 If your notebook is on and is connected to AC power, go

to step 2.

-OR-

If your notebook is on and is not plugged into an AC
outlet, save your work and turn off the notebook.

2 Turn your notebook over so the bottom is facing up.
3 Slide the battery lock to the unlocked position, then slide

the battery release latch.

4 Slide the battery out of the notebook.

5 Slide a recharged battery into the notebook until it snaps

into place.

6 Slide the battery lock to the locked position.
7 Turn your notebook over.

43

CHAPTER 5: Managing Power

8 Open the LCD panel.

Extending battery life

Maximizing battery performance

To get maximum performance from your notebook battery, we
recommend that you initially condition (fully charge and
discharge) your new battery a few times during the first
several weeks of use, to let it reach its maximum rated capacity.

Over the long term, use the battery at least once a month, even
if it was kept in a cool, dry place for storage, but avoid frequent
full discharges because this puts additional strain on the
battery. Several partial discharges with frequent recharges are
better for a lithium-ion battery than one complete discharge,
and recharging a partially charged lithium-ion battery does not
cause harm because there is no memory.

Conserving battery power

44

To conserve power while using the battery to power your
notebook:

• Turn off wireless networking and Bluetooth.

• Dim the display as low as is comfortable.

• Disconnect all external devices, like USB devices.

• Remove Express Cards when you do not need them.

Many Express Cards use a small amount of power while
inserted, even if they are not being used.

• Select the Power saver power plan to get maximum

power savings.

Tip

For more information about using power plans, see “Changing

notebook power settings” on page 47.

www.gateway.com

• Close the LCD panel to turn off the display while you are

not using your notebook. The display stays off until you
open the panel again.

• Use Hibernate mode for maximum power savings while

your notebook is not in use.

• Use the notebook touchpad instead of an external

mouse.

• Decrease or mute speaker volume.

• Turn off all scheduled tasks.

• Turn off auto-save features in Microsoft Office and other

applications.

• Copy programs from CDs or DVDs to the hard drive so

you do not use battery power by running optical drives.

• Use the DVD drive only when necessary. This drive uses

a large amount of power.

• Recharge the battery often, take an extra battery, and

fully recharge the batteries before traveling. For more
information, see “Recharging the battery” on page 42.

Tip

For more information about traveling with your notebook, see

“Traveling with Your Notebook” on page 49.

Using alternate power sources

To extend battery life, use alternate power sources whenever
possible.

• If traveling internationally, take electrical adapters. Save

the battery for times when you cannot use a power
adapter. If you plan on taking your AC power adapter,
also take a single-plug surge protector.

• If you will have access to an EmPower™ in-flight power

receptacle, an automobile power outlet, or an
automobile cigarette lighter, use an airplane/
automobile power adapter or power inverter. Save the
battery for times when you cannot use a power adapter.

• To find AC power outlets in airports, look for them next

to support pillars, in large areas such as boarding gates,
and under banks of telephones.

45

CHAPTER 5: Managing Power

Changing power modes

You can use the following power modes to lengthen the life of
your notebook’s battery:

• Sleep - while your notebook is in Sleep mode, it switches

to a low power state where devices, such as the display
and drives, turn off.

• Hibernate - (also called save to disk) writes all current

memory (RAM) information to the hard drive, then turns
your notebook completely off. The next time you turn on
your notebook, it reads the memory information from
the hard drive and opens the programs and documents
that were open when you activated Hibernate mode.

• Hybrid Sleep - while your notebook is in Hybrid Sleep

mode, it switches to a low power state where devices,
such as the display and drives, turn off similar to Sleep
mode. The notebook also writes all current memory
(RAM) information to the hard drive similar to Hibernate
mode. If your notebook experiences a power outage
while in Hybrid Sleep mode, the notebook reads the
memory information from the hard drive and opens the
programs and documents that were open when you
activated Hybrid Sleep mode. If the notebook does not
experience a power outage while in Hybrid Sleep mode,
it restarts using the information in current memory, thus
reducing startup time. You must turn on Hybrid Sleep
mode to use it.

46

Using power saving modes

Always save your work before using Sleep mode. In Sleep
mode, your notebook reduces or turns off the power to most
devices except memory. However, the information in memory
is not saved to the hard drive. If power is interrupted, the
information is lost.

When in Hibernate mode, your notebook saves all memory
information to the hard drive, then turns the power completely
off.

If your notebook
is...

On Enter Sleep or

...and you want
to...

Hybrid Sleep
mode

...then

Press FN+F4.

www.gateway.com

If your notebook
is...

On Enter Hibernate

In Sleep, Hybrid
Sleep, or Hibernate
mode

...and you want
to...

mode

Exit Sleep, Hybrid
Sleep, or
Hibernate mode

...then

Click Start, click Shut
Down, then click
Hibernate.

Press the power
button.

Changing notebook power settings

You can change the function of your notebook’s power button,
Sleep system key, and power-saving timers by changing power
settings on your notebook.

Changing the power plan

Power plans (groups of power settings) let you change power
saving options such as when the display or hard drive is
automatically turned off. You can select one of the defined
power plans or create a custom power plan.

Three power plans are pre-defined for you:

• Balanced - This is the default power plan which balances

performance and battery life.

• Power saver - This power plan sacrifices performance in

order to extend battery life. Use this plan if you will be
away from AC power outlets for an extended period of
time. Your programs may run slower than you are
accustomed to under the other two power plans.

• High performance - This power plan sacrifices battery life

in order to gain performance. Use this plan if you need
additional computing power for your program. Your
battery may not last as long as you are accustomed to
under the other two power plans.

To change the power plan:

1 Click Start, Control Panel, then click Power Options.

The Power Options Properties window opens. If your
Control Panel is in Category View, click Performance

and Maintenance.

47

CHAPTER 5: Managing Power

2 Click/Double-click the Power Options icon. The Power

Options Properties dialog box opens.

3 Click the arrow button to open the Power Schemes list,

then click the power scheme you want.

- OR -

Set the timers, then click Save As and type a name for
the scheme.

4 Click OK.

48

Help

For more information about changing the power scheme, click

Start, then click Help and Support. Type the keyword power scheme

in the Search box, then click the arrow.

CHAPTER6

Traveling with Your Notebook

• Packing your notebook

• Traveling by air

• Radio frequency wireless connections

• Files

• Security

• Power

• Additional tips

49

CHAPTER 6: Traveling with Your Notebook

Packing your notebook

• Remove all discs, express cards, peripheral devices, and

cables. Remember to pack those you will need while
traveling.

• Pack your notebook securely into a briefcase or

hand-carried luggage, and keep it separate from
toiletries, liquids, and food. Do not pack it in checked
luggage.

• Keep your notebook stable during travel. Secure it to

prevent it from sliding around in overhead bins and car
trunks.

Traveling by air

• Do not check your notebook as luggage.

• Charge the battery in case airport security asks you to

start your notebook.

• Have your notebook hand-inspected or sent through the

X-ray scanner, but never carry it through the metal
detector.

• Turn off you notebook for takeoff and landing.

• Turn off all wireless devices while in the aircraft.

Radio frequency wireless connections

Important

If your notebook came equipped with an internal embedded wireless
device, see “Legal Information” on page 85 for general wireless regulatory
guidelines.

50

Files

www.gateway.com

• Every country has different restrictions on the use of

wireless devices. If your notebook is equipped with a
wireless device, check with the local radio approval
authorities prior to your trip for any restrictions on the
use of a wireless device in the destination country.

• Wireless communication can interfere with equipment

on commercial aircraft. Current aviation regulations
require wireless devices to be turned off while traveling
in an airplane. IEEE 802.11 and 3G communication
devices are examples of devices which use wireless to
communicate.

Tip

For more information about turning your wireless device on or off,

see “Turning your wireless radio on or off” on page 32.

• Copy your working files from your desktop computer to

your notebook before you travel.

• If you need to access your desktop computer files from

your notebook while traveling, set up your desktop
computer for remote access. Contact your network
administrator for more information about remote
access.

• Take extra recordable media for transferring files

between computers and backing up files.

51

Security

• Get a locking cable for your notebook so you can attach

• Always keep your notebook with you while waiting in

• Write down your notebook model number and serial

• Whoever sits next to you or behind you can see your

• Use a startup password to restrict access to your

CHAPTER 6: Traveling with Your Notebook

a cable lock and leave your notebook in your hotel room
while you are away.

airports, train stations, or bus terminals. Be ready to
claim your notebook as soon as it passes through the
X-ray machine in security checkpoints.

number (located on the bottom of your notebook) in
case of theft or loss, and keep the information in a safe
place. Also, tape your business card or an address label
to your notebook and accessories.

notebook display. Avoid working with confidential files
until you can be sure of privacy.

notebook. The startup password is set using the BIOS
utility.

Caution

Use a password that you can remember, but that is difficult for
someone else to guess. The password feature is very secure, with no easy
way to recover a forgotten password. If you forget your password, you
must return your notebook to Gateway for service.

52

To create a startup password:

1 Restart your notebook. As soon as you see a startup

screen, press F2. The BIOS Setup utility opens.

2 Open the Security menu, highlight Set Supervisor

Password, then press ENTER and follow the

instructions. You must set the supervisor password
in order to set the user (startup) password.

Important

You must enter the Supervisor Password each time you use

the BIOS Setup utility.

3 Highlight Set User Password, then press ENTER and

follow the instructions. This is the password you need
to enter at startup.

Important

You must enter the User Password each time you turn on your
notebook if it was turned off or put in hibernate mode. You do not
need to enter the User Password if your notebook was put in Sleep
mode.

4 Highlight Password on boot, then press ENTER.

Power

www.gateway.com

5 Highlight Enabled, then press ENTER.
6 Open the Exit menu, highlight Exit Saving

Changes, then press E

NTER.

7 When you start your computer, you are prompted to

enter the user password you set in step 3.

• Review the information in “Protecting your notebook” in

your online User Guide.

• Take your AC power adapter to recharge the battery. If

you are traveling internationally, take power plug
adapters.

• Take a portable surge protector to protect your notebook

from power surges.

• To get the best performance from your notebook, avoid

using the battery whenever possible, monitor the
battery charge, and use the most efficient power
management settings. For information on conserving
battery power, using alternate power sources, and
monitoring the battery charge, see “Managing Power”

on page 41.

Additional tips

• If you plan to use several USB peripheral devices, take a

portable USB hub to provide additional USB ports.

• Take a network cable if you need to connect to a

network. Some hotels provide Internet connectivity only
through their networks.

• If your notebook has been exposed to cold

temperatures, let it warm to room temperature before
turning it on.

• Carry proof of ownership or a merchandise passport

when traveling internationally.

53

CHAPTER 6: Traveling with Your Notebook

• Consult your insurance company and credit card

company to learn about emergency travel assistance if
your notebook is lost or damaged.

• Take your recovery discs in case you need to install an

additional driver or software.

Tip

You can create a Drivers and Applications Recovery disc using the

Gateway Recovery Management.

54

CHAPTER7

Maintaining Your Notebook

• Caring for your notebook

• Cleaning your notebook

• Maintaining the battery

• Recovering your system

55

CHAPTER 7: Maintaining Your Notebook

Caring for your notebook

To extend the life of your notebook:

• Be careful not to bump or drop your notebook, and do

not put any objects on top of it. The case, although
strong, is not made to support extra weight.

• When transporting your notebook, we recommend that

you put it in a carrying case.

• Keep your notebook away from magnetic fields.

Magnetic fields can erase data on hard drives.

• Never turn off your notebook when the drive indicator

is on because data on the hard drive could be lost or
corrupted.

• Avoid subjecting your notebook to extreme temperature

changes. The case (and LCD panel) can become brittle
and easy to break in cold temperatures and can melt or
warp in high temperatures. Damage due to either
extreme is not covered by your warranty. As a general
rule, your notebook is safest at temperatures that are
comfortable for you.

• Keep all liquids away from your notebook. When spilled

onto notebook components, almost any liquid can result
in expensive repairs that are not covered under a
standard warranty.

• Avoid dusty or dirty work environments. Dust and dirt

can clog the internal mechanisms and can lead to
permanent damage to the notebook.

• Do not block the ventilation fan slots. If these slots are

blocked, your notebook may overheat resulting in
unexpected shutdown or permanent damage to the
notebook.

• When storing your notebook for an extended period of

time, unplug AC power and remove the battery after
discharging them partway.

Cleaning your notebook

Keeping your notebook clean and the vents free from dust
helps keep your notebook performing at its best. You may
want to gather these items and put together a notebook
cleaning kit:

• A soft, lint-free cloth

• An aerosol can of air that has a narrow, straw-like

extension

56

www.gateway.com

• Cotton swabs

• A DVD drive cleaning kit

Cleaning the exterior

Warning

When you shut down your notebook, the power turns off, but some

electrical current still flows through your notebook. To avoid possible injury from
electrical shock, unplug the power cord, modem cable, and network cable from
the wall outlets and remove the battery.

Always turn off your notebook and other peripherals before
cleaning any components. Also, remove the battery before
cleaning any components.

Use a damp, lint-free cloth to clean your notebook and other
parts of your system. Do not use household abrasive or solvent
cleaners because they can damage the finish on components.

Your notebook is cooled by air circulated through the vents on
the case, so keep the vents free of dust. With your notebook
turned off and unplugged, brush the dust away from the vents
with a damp cloth. Be careful not to drip any water into the
vents. Do not attempt to clean dust from the inside of your
notebook with the exception of the memory bay.

Tip

You may want to occasionally open the memory bay door and remove

dust and lint using an aerosol can of air.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol
can of air with a narrow, straw-like extension to remove dust
and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your notebook and
turn the notebook upside down. Let the liquid drain, then let
the keyboard dry before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. A
replacement keyboard may not be covered by your warranty.

Cleaning the notebook screen

Caution

A notebook LCD screen is made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

Use a soft cloth and water to clean the LCD screen. Squirt a little
water on the cloth (never directly on the screen), and wipe the
screen with the cloth.

57

CHAPTER 7: Maintaining Your Notebook

Maintaining the battery

The life span of a notebook battery is about 1.5 to 3 years,
under normal conditions. As the battery begins to die, you will
have to recharge the battery more frequently because it
cannot hold a full charge.

Do not expose the battery to high heat or freezing
temperatures. Hot batteries discharge very quickly, and cold
ones cannot create as much power. Short battery life is more
likely to be caused by heat than by charge/discharge patterns.
Keep your lithium-ion battery cool. Avoid a hot car, for
example.

Charge often, but do not try to fully discharge the battery
frequently. This only adds strain. Several partial discharges
(regular use), with frequent recharges, are better for
lithium-ion than one total discharge. Recharging a partially
charged lithium-ion battery does not cause any harm because
it has no “memory.”

Batteries with fuel gauges (notebooks) should be calibrated by
applying a deliberate full discharge once every 30 charges.
Running the battery down in the equipment does this. If
ignored, the fuel gauge becomes increasingly less accurate and
in some cases will cut off the device prematurely.

Using the right charger is important. By now you probably
know that each kind of battery has its own technology, its own
rate of charge, and so on. Charging lithium batteries correctly
is one way to extend their life and to avoid damage.

Storing batteries

Do not charge up the battery, then store it away. A stored
battery should be used every three to four weeks. Let the
battery fully discharge, then recharge to 40% if you plan to
store it again. If you store a battery for longer than three to
four weeks, the battery could fully discharge because the
battery circuitry itself consumes power.

If you have a spare lithium-ion battery, use one exclusively and
keep the other cool by placing it in the refrigerator. Make sure
that it is wrapped protectively and that nothing will be dropped
on it. Do not freeze the battery.

Do not use old batteries. Avoid purchasing spare lithium-ion
batteries and storing them for later use. Do not buy old stock,
even if it is sold at clearance prices. While it makes sense to
have 2 or 3 extra batteries, so that you always have a fresh one
charged up and ready to go, if you buy batteries and store
them for years, they may not work when you decide to use
them.

58

www.gateway.com

Consider removing the battery from your notebook when
running on fixed power. However, remember that when you
have removed the battery from your notebook while using it
with an electrical outlet, the automatic battery charger no
longer keeps the battery charged.

Caution

When the battery is in the notebook and the notebook is running on AC

power, the battery constantly charges, even though it has a full charge. This
reduces the life of the battery. If the battery is fully charged and you want to run
on AC power, remove the battery.

Recovering your system

You can solve most computer problems by following the
information in “Troubleshooting” on page 67 or in the technical
support pages at www.gateway.com
also involve reinstalling some or all of the computer’s software
(also called recovering or restoring your system). Gateway
provides everything you need to recover your system under
most conditions.

Caution

To prepare your computer for additional system recovery options, you

should create a set of recovery discs as soon as possible. Recovery discs take some
time to create, but for long-term reliability, the effort is worth it. For instructions,
see “Creating recovery discs” on page 60.

. Problem solving may

To r ecover your system:

1 Create recovery discs as soon as you can.

Recovery data can be stored by saving to an optical disc.

2 Perform minor fixes.

If only one or two items of software or hardware have
stopped working correctly, the problem may be solved
by reinstalling the software or the device drivers. To
recover software and drivers that were pre-installed at
the factory, see “Recovering pre-installed software and

drivers” on page 62. For instructions on reinstalling

software and drivers that were not pre-installed, see
that product’s documentation or technical support Web
site.

3 Reset your system to its factory condition.

If nothing else has solved the problem and you want to
reset your system to factory condition, see “Returning

your system to its factory condition” on page 63.

59

CHAPTER 7: Maintaining Your Notebook

Creating recovery discs

If your computer experiences problems that are not
recoverable by other methods, you may need to reinstall the
Windows operating system and factory-loaded software and
drivers. To reinstall using discs, you must create the set of
recovery discs beforehand.

Caution

External optical disc drive required. Please see your retailer for more

details.

To create recovery discs:

1 Click Start, All Programs, Gateway, then click Gateway

Recovery Management. Gateway Recovery
Management opens.

60

2 To create recovery discs for the hard drive’s entire

original contents, including Windows XP and all
factory-loaded software and drivers, click Create
factory default disc.

- OR -

To create recovery discs for only the factory-loaded
software and drivers, click Create driver and

application backup disc.

Important

We r ecom mend that you cre ate e ach t ype o f reco very disc as so on

as possible.

www.gateway.com

The Create Backup Disc dialog box opens.

This dialog box tells you the number of blank, recordable
discs you will need to complete the recovery discs. Make
sure that you have the required number of identical,
blank discs ready before continuing.

3 Insert a blank disc into the drive indicated in the Burn to

list, then click Next. The first disc begins recording, and
you can watch its progress on the screen.

When the disc finishes recording, the drive ejects it.

4 Remove the disc from the drive and mark it with a

permanent marker.

Important

Write a unique, descriptive label on each disc, such as “Windows

Recovery Disc 1 of 2.” or “Apps/Drivers Recovery disc.”

5 If multiple discs are required, insert a new disc when

prompted, then click OK. Continue recording discs until
the process is complete.

61

CHAPTER 7: Maintaining Your Notebook

Recovering pre-installed software and drivers

As a troubleshooting step, you may need to reinstall the
software and device drivers that came pre-installed on your
computer from the factory. You can recover using either your
hard drive or the backup discs you have created.

• New software—If you need to recover software that did

not come pre-installed on your computer, you need to
follow that software’s installation instructions.

• New device drivers—If you need to recover device

drivers that did not come pre-installed on your
computer, follow the instructions provided with the
device.

To recover your pre-installed software and drivers:

1 Click Start, All Programs, Gateway, then click Gateway

Recovery Management. Gateway Recovery
Management opens.

- OR -

If you are recovering from your driver and application
recovery disc, insert it into the disc drive, then go to
Step 3 after the Gateway Application Recovery main
menu opens.

2 Click the Restore tab, then click Reinstall

applications/drivers. The Gateway Application

Recovery main menu opens.

62

www.gateway.com

3 Click Contents. A list of software and device drivers

opens.

4 Click the install icon for the item you want to install,

then follow the on-screen prompts to complete the
installation. Repeat this step for each item you want to
reinstall.

Returning your system to its factory condition

In case your computer experiences problems that are not
recoverable by other methods, you may need to reinstall
everything to return your system to its factory condition. You
can reinstall using either your hard drive or the recovery discs
you have created.

Caution

This complete recovery deletes everything on your hard drive, then

reinstalls Windows and all software and drivers that were pre-installed on your
system. If you can access important files on your hard drive, back them up now.

• If you can still run Windows XP, see “Recovering from

within Windows XP” on page 63.

• If you cannot run Windows XP and your original hard

drive is still working, see “Recovering from the hard drive

during startup” on page 64.

• If you cannot run Windows XP and your original hard

drive has been completely re-formatted or you have
installed a replacement hard drive, see “Recovering from

your recovery discs” on page 65.

Recovering from within Windows XP

To reinstall Windows XP and all pre-installed software

and drivers:

1 Click Start, All Programs, Gateway, then click Gateway

Recovery Management. Gateway Recovery
Management opens.

63

CHAPTER 7: Maintaining Your Notebook

2 Click the Restore tab, then click Restore system to

factory default. The Confirm Restoration dialog box

opens.

3 Click Ye s, then click Start. A dialog box displays

information about the hard drive that the operating
system will be recovered to.

Caution

Continuing the process will erase all files on your hard drive.

4 Click OK. The recovery process begins by restarting your

computer, then continues by copying files to your hard
drive. This process may take a while, but a Gateway
Recovery Management screen shows you its progress.

When the recovery has finished, a dialog box prompts
you to restart your computer.

5 Click OK. Your computer restarts.
6 Follow the on-screen prompts for first-time system

setup.

64

Recovering from the hard drive during startup

To reinstall Windows XP and all pre-installed software

and drivers:

1 Turn on your computer, then press ALT+F10 during

startup. Gateway Recovery Management opens.

www.gateway.com

2 Click Restore system from factory default.

Caution

Continuing the process will erase all files on your hard drive.

3 Click Next to continue. Your hard drive’s original,

factory-loaded contents are recovered. This process will
take several minutes.

Recovering from your recovery discs

To reinstall Windows XP and all pre-installed software

and drivers:

1 Turn on your computer, insert the first system recovery

disc into your optical disc drive, then restart your
computer.

Caution

Continuing the process will erase all files on your hard drive.

2 During startup, press F8 to open the boot menu. The

boot menu is where you can select which device to start
from, such as the hard drive or an optical disc.

3 Use your arrow keys to select CDROM/DVD, then press

E

NTER. Windows installs from the recovery disc you

inserted.

4 Insert the second recovery disc when prompted, then

follow the on-screen prompts to complete the recovery.

Caution

External optical disc drive required. Please see your retailer for more

details.

65

CHAPTER 7: Maintaining Your Notebook

66

CHAPTER8

Troubleshooting

• Safety guidelines

• First steps

• Troubleshooting

• Telephone support

67

CHAPTER 9: Troubleshooting

Safety guidelines

Warning

Do not try to troubleshoot your problem if power cords or plugs are
damaged, if your notebook was dropped, or if the case was damaged. Instead,
unplug your notebook and contact a qualified computer technician.

Tip

For more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 102.

While troubleshooting your notebook, follow these safety
guidelines:

• Never remove the memory bay cover or hard drive bay

cover while your notebook is turned on, while the
battery is installed, and while the modem cable, network
cable, and AC power adapter are connected to your
notebook.

• Make sure that you are correctly grounded before

accessing internal components.

• After you complete any maintenance tasks where you

remove the memory bay cover or hard drive bay cover,
make sure that you replace the cover, reinstall any
screws, then replace the battery before you start your
notebook.

Help

For more information about troubleshooting, click Start, then click Help
and Support. Type the keyword troubleshooting in the Search Help box,
then press E

First steps

If you have problems with your notebook, try these things first:

• Make sure that the AC power adapter is connected to

your notebook and an AC outlet and that the AC outlet
is supplying power.

• Make sure that the power cord is firmly connected to the

AC power adapter.

• If you use a power strip or surge protector, make sure

that it is turned on.

68

NTER.

www.gateway.com

• If the notebook will not turn on, try turning it on with

the notebook plugged in and the battery removed, then
try turning the notebook on with the notebook
unplugged and the battery installed.

• If a peripheral device (such as a keyboard or mouse) does

not work, make sure that all connections are secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down

the exact message. The message may help Gateway
Customer Care in diagnosing and fixing the problem.

• If you added or removed peripheral devices, review the

installation procedures you performed and make sure
that you followed each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Battery

Display

Audio troubleshooting is covered under “Sound” on page 82.

Battery troubleshooting is covered under “Power” on page 80.

The screen is too dark

• Adjust the brightness using the system keys. For more

information about adjusting the brightness, see

“Adjusting the brightness” on page 31.

The screen resolution is not correct

• Change the screen resolution from the Display Settings

dialog box. For instructions on changing the screen
resolution, see “Changing the color depth and screen
resolution” in your online User Guide.

69

CHAPTER 9: Troubleshooting

The text on the display is dim or difficult to read

• Adjust the brightness using the system keys. For more

information about adjusting the brightness, see

“Adjusting the brightness” on page 31.

• Change the display settings. For instructions on

changing the display settings, see “Changing screen
settings” in your online User Guide.

• Move your notebook away from sources of electrical

interference, such as televisions, unshielded speakers,
microwaves, fluorescent lights, and metal beams or
shelves.

The display has pixels that are always dark or too bright

• This condition is normal and inherent in the TFT

technology used in active-matrix LCD screens. Gateway’s
inspection standards keep these to a minimum. If you
feel these pixels are unacceptably numerous or dense on
your display, contact Gateway Customer Care to identify
whether a repair or replacement is justified based on the
number of pixels affected.

The display is blank

• Adjust the brightness using the system keys. For more

information about adjusting the brightness, see

“Adjusting the brightness” on page 31.

• Make sure the notebook is not in Sleep or Hibernate

mode. Press the power button.

• The notebook may be sending its display to an external

monitor or projector. Press FN + F5 several times to
toggle through the LCD panel, an external monitor or
projector, or both.

Ethernet

70

Ethernet troubleshooting is covered under “Networks (wired)”

on page 75.

File management

A file was accidentally deleted

• Recover the file from the Recycle Bin by following the

instructions in “Deleting files and folders” in your online
User Guide.

Caution

If a file was deleted while holding down the SHIFT key or if the

Recycle Bin has been emptied, the file cannot be restored.

Help

For more information about restoring deleted files, click Start,
then click Help and Support. Type the keyword System Restore in
the Search Help box, then press E

Hard drive

You see an “Insufficient disk space” error message

• Delete unnecessary files from the hard drive using Disk

Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” in your online User
Guide.

• Empty the Recycle Bin by right-clicking the Recycle Bin

icon, then clicking Empty Recycle Bin.

www.gateway.com

NTER.

Caution

All deleted files will be lost when you empty the Recycle Bin.

• Save your files to another drive. If the hard drive is full,

copy any files not regularly used to backup media, then
delete them from the hard drive.

Help

For more information about file management, click Start, then
click Help and Support. Type the keyword file management in the
Search Help box, then press E

You see a “Data error” message

NTER.

• This may be the result of a defective area on the hard

drive. To fix hard drive problems, run the Error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” in your online
User Guide.

The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message

• If a diskette is in the diskette drive, eject it and restart

your notebook.

71

Internet

CHAPTER 9: Troubleshooting

• Make sure that the hard drive is installed correctly.

Remove it, firmly reinsert it, then restart your notebook.
For more information about removing your hard drive,
see “Replacing the hard drive kit” on page 107.

• If your notebook has been subjected to static electricity

or physical shock, you may need to reinstall the
operating system.

You cannot connect to the Internet

• If you are using a cable or DSL modem, make sure that

the modem cable is plugged into the Ethernet network
jack and not the optional modem jack. For the location
of your network jack, see “Left” on page 7.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP
technical support for help.

Help

For more information about troubleshooting Internet

connections, click Start, then click Help and Support. Type the keyword

troubleshooting connections in the Search Help box, then press

NTER.

E

72

You see an “Unable to locate host” message and are unable
to browse the Internet

• This problem can occur when you have typed a URL (Web

address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.

Keyboard

www.gateway.com

Connecting to a Web site takes too long

Many factors can affect Internet performance:

• The condition of the telephone lines in your residence or

at your local telephone service

• The condition of the Internet computers to which you

connect and the number of users accessing those
computers

• The complexity of graphics and multimedia on Web

pages

• Having multiple Web browsers open, performing

multiple downloads, and having multiple programs
open on your notebook

People are sending you e-mail messages, but you have not
received any mail

• Click the receive button in your e-mail program.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP for
technical support.

A keyboard character keeps repeating or you see a
“Keyboard stuck” or “Key failure” error message

• Make sure that nothing is resting on the keyboard.

• Make sure that a key is not stuck. Press each key to

loosen a key that might be stuck, then restart your
notebook.

You are pressing a letter key and a number appears on the
screen

• The numeric keypad is turned on. For more information

about using your keyboard, see “Using the keyboard” on

page 26.

An external keyboard does not work

• Make sure that the keyboard cable is plugged in

correctly.

• Remove all extension cables and switchboxes.

• Clean the keyboard by using an aerosol can of air with

a narrow, straw-like extension to remove dust and lint
trapped under the keys.

73

Memory

CHAPTER 9: Troubleshooting

• Try a keyboard that you know works to make sure that

the keyboard port works.

• If you spilled liquid in the keyboard, turn off your

notebook and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard dry
before using it again. If the keyboard does not work after
it dries, you may need to replace it.

You see a “Memory error” message

• Make sure that the memory module is inserted correctly

in the memory bay slot. For more information about
installing memory, see “Adding or replacing memory
modules” on page 103.

• Use the Memory Diagnostics Tool to help determine if a

memory module is failing.

To check the memory:

1 Click Start, then click Control Panel. The Control

Panel window opens.

2 Click System and Maintenance.
3 Click Administrative Tools.
4 Double-click Memory Diagnostics Tool, then follow

the on-screen instructions.

Help

For more information about troubleshooting memory errors, click
Start, then click Help and Support. Type the keyword memory error
in the Search Help box, then press E

You see a “Not enough memory” error message

• Close all programs, then restart your notebook.

Memory card reader

Drive letter for the memory card slot does not appear in
the My Computer window

• Reboot your notebook.

74

NTER.

www.gateway.com

Modem (cable or DSL)

The modem does not connect

• Make sure that the modem cable is plugged into the

Ethernet network jack and not the optional modem jack.
For the location of your network jack, see “Left” on

page 7.

• See the documentation that came with your modem for

additional troubleshooting information.

Mouse

See also “Touchpad” on page 82.

The external mouse does not work

• Make sure that the mouse cable is plugged in correctly.

• Shut down and restart your notebook.

• Remove all extension cables and switch boxes.

• Try a mouse you know is working to make sure that the

mouse port works.

The external mouse works erratically

• Clean the mouse.

• Some mouse pad patterns “confuse” optical mice. Try the

mouse on a different surface.

Networks (wired)

Help

For more information about network troubleshooting, click Start, then
click Help and Support. Type the keyword network troubleshooting in the
Search Help box, then press E

You cannot see the other computers on your wired Ethernet
network

• Make sure that your Ethernet cable is plugged into the

Ethernet jack on your notebook. Make sure that the
other end is plugged into a router. For the location of
your network jack, see “Left” on page 7.

• Make sure that all computers are plugged into a

powered electrical outlet and turned on.

NTER.

75

CHAPTER 9: Troubleshooting

• Make sure that the router is plugged into a powered

electrical outlet and turned on. Most routers have lights
that indicate they are working. For more information,
see the documentation that came with your router.

• Make sure that all computers on your network have the

same workgroup name.

• Make sure that all computers are using the same Subnet

Mask.

• If you assigned IP addresses to the computers, make sure

that all computers have different IP addresses. For home
networks, IP addresses should be 192.168.N.N where N
is a number you assign between 0 and 254. The first N
should be the same for all computers on your network
and the second N should be different for all computers
on your network.

Your wired Ethernet network is running slower than you
expect

• If your Ethernet network is running slower than you

expect, check the speed of each Ethernet component.
For best results, all Ethernet components should be
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or
10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast
Ethernet, and Gigabit Ethernet components will result in
your network running at the slowest component speed.

76

You cannot connect to your company network

• Every network is unique. Contact your company

computer department or network administrator for
help.

Internet Explorer is unable to access the Internet

• Reset the power on your cable or DSL modem and your

access point. This reestablishes communication between
your Internet Service Provider and your modem and
between your modem and your access point.

• If you previously accessed the Internet through a dial-up

modem, Internet Explorer may not be set up to access
the Internet through a network. Remove the dial-up
connection in the Internet Options in Internet Explorer.

You cannot connect to your home network

• If your notebook is a member of a domain at your

workplace, you may not be able to connect your
notebook to your home network workgroup to access
shared files or printers on your home network. You may,
however, be able to access the Internet through your
home network.

Caution

If your notebook was a member of a domain before you join a
workgroup, it is disjoined from the domain and your computer account
disabled. Contact your company computer department or network
administrator for more information.

• Every home network is unique. See the documentation

that came with your network equipment for
troubleshooting information.

Networks (wireless)

You turned wireless networking on, but it takes a while to
connect

• When wireless networking is turned on, it automatically

scans for available connections. The scan can take
approximately 30 seconds to complete.

www.gateway.com

Your connection on the network seems intermittent or your
wireless network is running slower than you expect

• The speed of a wireless network is related to signal

strength. Signal strength is affected by the distance
between your wireless network devices, by radio
interference, and by interference from natural
obstructions such as walls, ceilings, floors, and doors.

If your wireless network is running slower than you
expect, you should check your network signal strength.
If you find the signal strength is low, try moving to a new
location to increase the signal strength.

Important

Note any antenna placement constraints in the access point user
guide because the speed of a wireless network is related to signal
strength. Signal strength is affected by the distance between your
wireless network devices, by radio interference, and by interference from
natural obstructions such as walls, floors, and doors.

To check the signal strength:

1 Click Start, right-click Network, then click

Properties. The Network and Sharing Center window
opens.

77

CHAPTER 9: Troubleshooting

2 Click View status for the network connection. The

Wireless Network Connection Status dialog box
opens. The meter shows the signal strength for
wireless networking on your computer if other
computers with the same network name are within
range of your computer.

You are in a wireless network, you can see the network, but
cannot communicate, send files, print, or get to the Web

• If your access point uses WEP, go to the Wireless

Networking Properties window and make sure that both
the WAP and the WLAN in the computer have matching
WEP keys.

You are in a wireless network, but no available networks
are listed in the Connect to a network dialog box

• If the network you are attempting to access does not

broadcast its SSID, you need to request the SSID from the
administrator and add that network’s information into
the wireless utility.

• You may want to try entering ANY as the SSID, which

will make the computer try to auto-detect the network.

Your wireless network is listed as a preferred network, but
it has an “x” on it

• An x means your preferred network is not currently

available or you are not currently in range to connect.

78

Internet Explorer is unable to access the Internet

• Reset the power on your cable or DSL modem and your

access point. This reestablishes communication between
your Internet Service Provider and your modem and
between your modem and your access point.

• If you previously accessed the Internet through a dial-up

modem, Internet Explorer may not be set up to access
the Internet through a network. Remove the dial-up
connection in the Internet Options in Internet Explorer.

You cannot see other computers on your network

• Your notebook may not have the same workgroup name

as the other computers on your network. For more
information, see “Naming the computers and
workgroup” in your online User Guide.

• If your notebook was previously connected directly to

your cable or DSL modem, and your ISP requires you to
use a static IP address, your notebook is not set up to
use a DHCP server. Modify the network properties so
your notebook is set up for using a DHCP server.

You cannot connect to your network

Passwords

Your notebook does not accept your password

Make sure that C
retype the password.

You forgot your startup password

The password feature (which is set in the BIOS Setup utility) is
very secure, with no easy way to recover a forgotten password.
You must return your notebook for repair. Call Gateway
Customer Care for instructions.

www.gateway.com

• If your notebook is a member of a domain at your

workplace, you may not be able to connect your
notebook to your home network workgroup to access
shared files or printers on your home network. You may,
however, be able to access the Internet through your
home network.

Caution

If your notebook was a member of a domain before you join a
workgroup, it is disjoined from the domain and your computer account
disabled. Contact your company computer department or network
administrator for more information.

APS LOCK and NUM LOCK are turned off, then

Power

Your notebook is not working on AC power

• Make sure that your AC power adapter is connected

correctly to your notebook. For instructions on
connecting the AC power adapter, see “Connecting the

AC adapter” on page 18.

• If your notebook is plugged into a surge protector, make

sure that the surge protector is connected securely to an
electrical outlet, turned on, and working correctly. To test
the outlet, plug a working device, such as a lamp, into
the outlet and turn it on.

• Make sure that the AC power adapter cables are free

from cuts or damage. Replace any damaged cables.

79

Printer

CHAPTER 9: Troubleshooting

Your notebook is not working on battery power

• Check the power management settings. For more

information about using power management settings,
see “Changing notebook power settings” on page 47.

• Make sure that the battery is installed correctly. For

instructions on inserting your battery, see “Changing

batteries” on page 43.

• Make sure that the battery is fully recharged. For more

information about recharging the battery, see

“Recharging the battery” on page 42.

• Make sure that the battery is calibrated correctly. For

instructions on recalibrating your battery, see

“Extending battery life” on page 44.

• Let the battery return to room temperature.

Help

For more information about printer troubleshooting, click Start, then click
Help and Support. Type the keyword printer troubleshooting in the
Search Help box, then press E

The printer will not turn on

NTER.

• Make sure that the printer is online. Many printers have

an online/offline button that you may need to press.

• Make sure that the power cable is plugged into an

AC power source.

80

The printer is on but will not print

• Check the cable between the printer and your notebook.

Make sure that it is connected to the correct port.

• Make sure that the printer is online. Many printers have

an online/offline button that you may need to press so
the printer can start printing. Press the button to put the
printer online.

• If the printer you want to print to is not the default

printer, make sure that you have selected it in the printer
setup.

To set a default printer:

1 Click Start, then click Control Panel. The Control

Panel window opens.

2 Click Hardware and Sound.
3 Click Printers.

www.gateway.com

4 Right-click the name of the printer you want to be the

default printer, then click Set as Default Printer.

• Reinstall the printer driver. See the guide that came with

your printer for instructions on installing the printer
driver.

You see a “Printer queue is full” error message

• Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click Start, then click Control Panel. The Control

Panel window opens.

2 Click Hardware and Sound.
3 Click Printers.
4 If the printer status is Offline, right-click the name

of the printer you want to use, then click Use Printer
Online to set the printer to work online.

• Wait until files have been printed before sending

additional files to the printer.

• If you print large files or many files at one time, you may

want to add additional memory to the printer. See the
printer documentation for instructions for adding
additional memory.

Sound

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most
printers have an online/offline button that you need to press
after adding paper.

Help

For more information about troubleshooting sound issues, click Start,
then click Help and Support. Type the keyword sound troubleshooting in
the Search Help box, then press E

NTER.

81

You are not getting sound from the built-in speakers

Touchpad

Touchpad is not working

The notebook is not responding when you click or tap on
the touchpad

CHAPTER 9: Troubleshooting

• Make sure that headphones are not plugged into the

headphone jack.

• Make sure that the volume control on your notebook is

turned up. For more information about using your
volume control, see “Adjusting the volume” on page 31.

• Make sure that the Windows volume control is turned

up. For instructions on how to adjust the volume control
in Windows, see “Adjusting the volume” on page 31.

• Make sure that Mute controls are turned off.

• Make sure the touchpad is turned on. For more

information, see “Changing mouse, touchpad, or
pointing device settings” in your online User Guide.

• Turn on the touchpad. For instructions on how to adjust

the touchpad settings, see “Changing mouse, touchpad,
or pointing device settings” in your online User Guide.

Video

82

The pointer moves unexpectedly

• Clean the touchpad with a damp cloth (water only) and

wipe it dry.

• Adjust the touchpad settings. For instructions on how to

adjust the touchpad settings, see “Changing mouse,
touchpad, or pointing device settings” in your online
User Guide.

The projector, monitor, or television is not working

• Make sure that you have pressed FN+F5 to activate the

external monitor option.

• Make sure that the monitor is turned on and that the

video cable is connected correctly.

www.gateway.com

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your notebook, follow
these recommendations before contacting Gateway Customer
Care:

• Make sure that your notebook is connected correctly to

a grounded AC outlet that is supplying power. If you use
a surge protector, make sure that it is turned on.

• If a peripheral device, such as a keyboard or mouse, does

not appear to work, make sure that all cables are
plugged in securely.

• If you have recently installed hardware or software,

make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.

• If you have “how to” questions about using a program,

see:

• Online Help

• Printed documentation

• The Microsoft Windows documentation

• The software publisher’s Web site

• See the troubleshooting section of this chapter.

Warning

To avoid bodily injury, do not attempt to troubleshoot your

notebook problem if:

• Power cords or plugs are damaged

• Liquid has been spilled into your notebook

• Your notebook was dropped

• The case was damaged
Instead, unplug your notebook and contact a qualified computer
technician.

• Have your customer ID, serial number, and order number

available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.

• Make sure that your notebook is nearby at the time of

your call. The technician may have you follow
troubleshooting steps.

• The Setup Guide includes the Gateway Customer Care

telephone number. For more information, see “Gateway

contact information” on page 2.

83

CHAPTER 9: Troubleshooting

84

APPENDIXA

Legal Information

• Important safety information

• Regulatory compliance statements

• Environmental information

• Notices

85

APPENDIX A: Legal Information

Important safety information

Warning

Always follow these instructions to help guard against personal injury and

damage to your Gateway system.

Warning

Do not use Gateway products in areas classified as hazardous locations.
Such areas include patient care areas of medical and dental facilities,
oxygen-laden environments, or industrial facilities.

Warning

To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.
24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup
modem connection.

Your Gateway notebook is designed and tested to meet the latest standards for safety of
information technology equipment. However, to ensure safe use of this notebook, it is important
that the safety instructions marked on the notebook and in the documentation are followed.

Setting up your system

•

Read and follow all instructions marked on the notebook and in the documentation
before you operate your notebook. Retain all safety and operating instructions for future
use.

•

Do not use this notebook near water or a heat source such as a radiator.

•

Set up the notebook on a stable work surface.

•

The notebook should be operated only from the type of power source indicated on the
rating label.

•

Openings in the notebook case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the
notebook for ventilation when you set up your work area. Never insert objects of any
kind into the notebook ventilation openings.

•

Some notebook are equipped with a three-wire power cord to make sure that the
notebook is properly grounded when in use. The plug on this cord will fit only into a
grounding-type outlet. This is a safety feature. If you are unable to insert the plug into
an outlet, contact an electrician to install the appropriate outlet.

•

If you use an extension cord with this notebook, make sure that the total ampere rating
on the products plugged into the extension cord does not exceed the extension cord
ampere rating.

•

If your notebook is fitted with a TV Tuner, cable, or satellite receiver card, make sure
that the antenna or cable system is electrically grounded to provide some protection
against voltage surges and buildup of static charges.

86

Care during use

•

Do not walk on the power cord or allow anything to rest on it.

•

Do not spill anything on the notebook. The best way to avoid spills is to avoid eating
and drinking near your notebook.

•

Some notebooks have a replaceable CMOS battery on the system board. There is a
danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with
the same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.

•

When the notebook is turned off, a small amount of electrical current still flows through
the notebook. To avoid electrical shock, always unplug all power cables and modem
cables from the wall outlets before cleaning the notebook.

www.gateway.com

•

Unplug the notebook from the wall outlet and refer servicing to qualified personnel if:

•

The power cord or plug is damaged.

•

Liquid has been spilled into the notebook.

•

The notebook does not operate properly when the operating instructions are
followed.

•

The notebook was dropped or the cabinet is damaged.

•

The notebook performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Regulatory compliance statements

Wireless guidance

Warning

Radio frequency wireless communication can interfere with equipment on
commercial aircraft. Current aviation regulations require wireless devices to be
turned off while traveling in an airplane. IEEE 802.11 (also known as wireless
Ethernet or WiFi), wireless Internet, and Bluetooth communication devices are
examples of devices that provide wireless communication.

Low power, Radio transmitting type devices (radio frequency (RF) wireless communication
devices), may be present (embedded) in your notebook system. These devices may operate in the

2.4 GHz (i.e. 802.11b/g LAN & Bluetooth), 5.2 GHz (i.e. 802.11a LAN), and traditional cellular or
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of
considerations while operating a wireless device.

Warning

In environments where the risk of interference to other devices or services
is harmful or perceived as harmful, the option to use a wireless device may be
restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden
atmospheres are limited examples where use of wireless devices may be
restricted or eliminated. When in environments where you are uncertain of the
sanction to use wireless devices, ask the applicable authority for authorization
prior to use or turning on the wireless device.

Warning

If your notebook came equipped with an internal embedded wireless
device, do not operate the wireless device unless all covers and shields are in place
and the notebook is fully assembled.

Caution

Wireless devices are not user serviceable. Do not modify them in any way.
Modification to a wireless device will void the authorization to use it. Please
contact Gateway for service.

87

APPENDIX A: Legal Information

Additional limitations, cautions, and concerns for specific countries are listed in the specific country
sections (or country group sections). The wireless devices in your system are only qualified for
use in the countries identified by the Radio Approval Marks on the system rating label. If the
country you will be using the wireless device in, is not listed, please contact your local Radio
Approval agency for requirements. Wireless devices are closely regulated and use may not be
allowed.

The power output of the wireless device or devices that may be embedded in your notebook is
well below the RF exposure limits as known at this time. Because the wireless devices (which may
be embedded into your notebook) emit less energy than is allowed in radio frequency safety
standards and recommendations, Gateway believes these devices are safe for use. Regardless of
the power levels, care should be taken to minimize human contact during normal operation.

Measurements have been performed to show that the RF exposure is below what is considered
sa fe li mit s; ho wever car e sho uld be t aken to ma ke su re th e us er or byst and ers keep the t ran smit ter
away from their body when the wireless device is transmitting. The transmitting antenna installed
in the top third of the lid should be used in a manner to maintain 8 inches (20 cm) from user’s or
bystander’s bodies.

The wireless devices installed in this system are intended to be used indoors. In some areas, use
of these devices outdoors is prohibited.

Some circumstances require restrictions on wireless devices.

Caution

Only use drivers approved for the country in which the device will be used.
See the Gateway System Restoration Kit, or contact Gateway Customer Care for
additional information.

Important

Every country has different restrictions on the use of wireless devices.
Since your notebook is equipped with a wireless device, when traveling between
countries with your notebook, check with the local Radio Approval authorities
prior to any move or trip for any restrictions on the use of a wireless device in
the destination country.

United States of America

Caution

Wireless devices are not user-serviceable. Do not modify them in any way.
Modification to a wireless device will void the authorization to use it. Contact
Gateway for service.

Caution

The transmitting device embedded in this notebook may not be used with
any antenna other than the one provided with the notebook.

Federal Communications Commission (FCC) Intentional emitter per FCC Part 15

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your
notebook system. This section is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in the United States of
America if an FCC ID number is on the system label.

Caution

In order to comply with FCC requirements this transmitter must not be
operated (or co-located) in conjunction with any other transmitter or antenna
installed in the notebook.

88

www.gateway.com

The FCC has set a general guideline of 8 inches (20 cm) separation between the device and the
body, for use of a wireless device near the body (this does not include extremities). This device
sh oul d be u sed m ore than 8 i nche s (2 0 c m) fro m th e bo dy wh en wi rele ss de vice s ar e on. The power
output of the wireless device (or devices), which may be embedded in your notebook, is well below
the RF exposure limits as set by the FCC.

The wireless devices installed in this system are intended to be used indoors. In some areas, use
of these devices outdoors is prohibited.

Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

•

Reorient or relocate the receiving antenna

•

Increase the separation between the equipment and receiver

•

Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected

•

Consult the dealer or an experienced radio/TV technician for help.

Compliance accessories
cable when an external monitor is connected. These accessories are required to be used in order
to ensure compliance with FCC rules.

: The accessories associated with this equipment are: shielded video

FCC declaration of conformity

Caution

Changes or modifications not expressly approved by Gateway could void

the FCC compliance and negate your authority to operate the notebook.

Caution

Recycle or dispose of the used notebook properly according to federal,

state and local laws.

Responsible party:
Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618
Phone: [phone]

Product:

•

SA1

•

SA1A

•

SA6

•

SA8

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.

89

APPENDIX A: Legal Information

California Proposition 65 Warning

Warning

This product contains chemicals known to the State of California to cause
cancer, birth defects, and/or other reproductive harm. For additional information
regarding this product warning, go to www.gateway.com/prop65

.

Mercury Warning

Warning

Hg

THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO
LOCAL, STATE, AND FEDERAL LAW.

Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the
computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is
designed to be connected to the telephone network or premises wiring using a compatible
modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.

When programming or making test calls to emergency numbers:

•

Remain on the line and briefly explain to the dispatcher the reason for the call.

•

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is sent, an identification of the
business, other entity, or other individual sending the message, and the telephone number of the
sending machine or such business, other entity, or individual. Refer to your fax communication
software documentation for details on how to comply with the fax-branding requirement.

90

Canada

www.gateway.com

Industry Canada (IC) Intentional emitter per RSS 210

Caution

To prevent radio interference to licensed service or co-channel Mobile
Satellite systems, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that
is installed outdoors is subject to licensing.

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your
notebook system. This section is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Canada if an Industry
Canada ID number is on the system label.

Caution

Wireless devices are not user-serviceable. Do not modify them in any way.
Modification to a wireless device will void the authorization to use it. Contact
Gateway for service.

Caution

The transmitting device embedded in this notebook may not be used with
any antenna other than provide with the notebook.

Caution

The 802.11A radio LAN your notebook may have been equipped with
operates in the same frequency range as high power radar, which has priority
use, and may damage the radio LAN if both are present and being used in the
same area.

As a general guideline, a separation of 8 inches (20 cm) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
sh oul d be u sed m ore than 8 i nche s (2 0 c m) fro m th e bo dy wh en wi rele ss de vice s ar e on. The power
output of the wireless device (or devices), which may be embedded in your notebook, is well below
the RF exposure limits as set by Industry Canada.

Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.

Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.

Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.

91

Japan

APPENDIX A: Legal Information

Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. In some cases, the inside wiring associated with a single-line
individual service may be extended by means of a certified connector assembly. The customer
should be aware that compliance with the above conditions may not prevent degradation of
service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.

Warning

To avoid electrical shock or equipment malfunction do not attempt to
make electrical ground connections by yourself. Contact the appropriate
inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.

Ringer Equivalence Number

The
indication of the maximum number of terminals allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

(REN) assigned to each terminal device provides an

92

Japanese Modem Notice

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.

www.gateway.com

Environmental information

The product you have purchased contains extracted natural resources that have been used in the
manufacturing process. This product may contain substances known to be hazardous to the
environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our
natural resources, Gateway provides the following information on how you can responsibly recycle
or reuse most of the materials in your “end of life” product.

Waste Electrical and Electronic Equipment (commonly
known as WEEE) should never be disposed of in the
municipal waste stream (residential garbage
collection). The “Crossed-Out Waste Bin” label affixed
to this product is your reminder to dispose of your “end of life” product properly.

Substances such as glass, plastics, and certain chemical compounds are highly recoverable,
recyclable, and reusable. You can do your part for the environment by following these simple steps:

•

When your electrical or electronic equipment is no longer useful to you, “take it back”
to your local or regional waste collection administration for recycling.

•

In some cases, your “end of life” product may be “traded in” for credit towards the
purchase of new Gateway equipment. Call Gateway to see if this program is available
in your area.

•

If you need further assistance in recycling, reusing, or trading in your “end of life”
product, you may contact us at the Customer Care number listed in your product’s user
guide and we will be glad to help you with your effort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and
using the energy-saving features of this product (where applicable), recycling the inner and outer
packaging (including shipping containers) this product was delivered in, and by disposing of or
recycling used batteries properly.

With your help, we can reduce the amount of natural resources needed to produce electrical and
electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and
generally improve our quality of life by ensuring that potentially hazardous substances are not
released into the environment and are disposed of properly.

For additional recycling information specific to your area, please go to

www.gateway.com/recycle.html

.

93

Notices

Copyright © 2008 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be
reproduced or transmitted by any means or in any form, without prior consent in writing from
Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway Web site at

www.gateway.com

incidental, or consequential damages resulting from any defect or omission in this manual, even
if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make
improvements in this manual and the products it describes at any time, without notices or
obligation.

Trademark Acknowledgments

Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered
trademarks of Intel Corporation. Microsoft, MS, and Windows are trademarks or registered
trademarks of Microsoft Corporation. All other product names mentioned herein are used for
identification purposes only, and may be the trademarks or registered trademarks of their
respective companies.

APPENDIX A: Legal Information

. In no event will Gateway be liable for direct, indirect, special, exemplary,

94

Macrovision statement

If your notebook has a DVD drive and an analog TV Out port,
the following paragraph applies:

This product incorporates copyright protection technology that is protected by U.S. patents and
other intellectual property rights. Use of this copyright protection technology must be authorized
by Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.