Gateway 400 Service Manual

Gateway 400 Notebook

serviceguide

Customizing

Troubleshooting

Replacing Gateway 400VTX Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Identifying your notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Preparing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Replacing the 802.11 mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Replacing the hard drive in the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Replacing the optical drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Replacing the LED indicator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing the hinge covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing the palm rest assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replacing the diskette drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Replacing the memory card reader kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Replacing

Gateway 400VTX

Components

Use this service guide to help plan your maintenance tasks for the Gateway 400VTX notebook. All tasks covered in this guide can be performed by an authorized field technician without jeopardizing your notebook’s warranty.

For information on your notebook’s general maintenance, technical support, safety notices, and regulatory notices, see your Gateway user’s guide.

If you have suggestions regarding the content of this guide, send an e-mail with the subject “Service Guide Comments” to channel.services@gateway.com

© 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States a nd other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.

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Replacing Gateway 400VTX Components

Identifying your notebook model

The label on the bottom of your notebook contains information that identifies your notebook model and its features.

Gateway

model

number

Warning It is important that you use the correct service guide for

your notebook. Failure to follow the approved tasks for your notebook model may result in damage to the notebook.

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Identifying components

Where screw measurements are shown, the first number indicates screw head width, and the second number indicates screw length.

Use this chart to identify the main components of your notebook. For a complete list of replaceable parts, see the Contents.

LCD panel assembly

(see page 50)

Palm rest assembly

(see page 55)

System board (see page 72)

Keyboard cover

(see page 25)

Keyboard

(see page 28)

Cooling assembly

(see page 46)

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Replacing Gateway 400VTX Components

Preparing your work space

Before performing maintenance on your notebook, make sure that your work space and your notebook are correctly prepared.

■ Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work

mat.

■ Use a stable and strong table, and make sure that the table top is large

enough to hold each component as you remove it.

■ Use bright lighting to make part identification easier.

■ Keep your work surface free from clutter and dust that may damage

components.

■ Use a magnetized screwdriver for removing screws.

■ When removing components that are attached to the notebook by a cable,

unplug the cable before removing the screws, when possible, to avoid damaging the cable.

■ As you remove components and screws, lay them toward the rear of your

work surface (behind your notebook) or far enough to the side that your arms do not accidentally brush them onto the floor.

■ To help keep track of screws, try the following:

■ Place each component’s screws in their own section of a parts sorter.

■ Place each component’s screws next to the component on your work

surface.

■ Print the first page of each task, then place the page toward the rear

of your work surface. As you remove screws, place the screws in their respective boxes on the page. Where screw measurements are shown, the first number indicates screw head width, and the second number indicates screw length.

■ After loosening screws that are deeply recessed in a hole (for example,

on the bottom of the base assembly), you can leave the screws in the holes if you place small pieces of masking tape over the hole openings. When reassembling the component, just remove the tape and tighten the screws.

■ When you place flat-headed screws on your work surface, stand them

on their heads to prevent the screws from rolling off the table.

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Preventing static electricity discharge

The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in your notebook. Prevent ESD damage by following ESD guidelines every time you open your notebook case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your notebook and unplug the power cord and modem and network cable before opening the case.

Before replacing components, follow these guidelines:

■ Turn off your notebook.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your workbench or other grounded connection.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the notebook.

■ Touch a bare metal surface on your workbench or other grounded object.

■ Unplug the power cord and the modem and network cables.

■ Remove the battery. For more information, see “Removing the battery” on

page 8.

■ Disconnect all peripheral devices and remove any PC Cards.

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Replacing Gateway 400VTX Components

Before working with notebook components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold components by their edges. Avoid touching the edge

connectors. Never slide components over any surface.

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Preparing your notebook

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your notebook, remove the battery, and unplug the power cord and modem and network cables before opening the case. Replace the cover before you restore power or reconnect the modem and network cables.

To prepare your notebook for maintenance:

■ Make sure that the DVD drive and the optional diskette drive or optional

card reader are empty.

■ Disconnect all peripheral devices and remove any PC Cards.

■ Turn off your notebook and unplug the power cord and modem and

network cables (if attached).

■ Turn over your notebook and remove the battery.

Preparing your notebook

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Replacing Gateway 400VTX Components

Removing the battery

To remove the battery:

1 Turn your notebook over so the bottom is facing up. 2 Slide the battery release latch and lift the battery out of the bay.

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Adding or replacing memory modules

Tools you need to complete this task:

Phillips #0 screwdriver

Important Use only memory modules designed for the

Gateway 400VTX.

Memory bay

To add or replace memory modules:

1 Disconnect the AC adapter and modem and network cables and prepare

your notebook by following the instructions in “Preparing your notebook” on page 7.

2 Turn your notebook over so the bottom is facing up.

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Replacing Gateway 400VTX Components

3 Remove the battery by following the instructions in “Removing the

battery” on page 8.

4 Loosen the captive screw that secures the memory cover. (The screw cannot

be removed.)

5 Lift the screw side of the cover upward, then slide the cover out.

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Adding or replacing memory modules

6 If you are removing a module, gently press outward on the clip at each

end of the memory module until the module tilts upward.

7 Pull the memory module out of the slot.

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Replacing Gateway 400VTX Components

8 Hold the new or replacement module at a 30-degree angle and press it into

the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot.

Important Use only memory modules designed for the

Gateway 400VTX.

9 Gently push the module down until it clicks in place.

10 Replace the memory bay cover and tighten the cover screw.

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Replacing the 802.11 mini PCI card

Caution By law, only approved wireless modules provided by

Gateway, or a Gateway authorized representative, explicitly for your Gateway 400VTX may be installed in this notebook.

Tools you need to complete this task:

Phillips #0 screwdriver

To replace the 802.11 mini PCI card:

1 Disconnect the AC adapter and modem and network cables and prepare

your notebook by following the instructions in “Preparing your notebook” on page 7.

2 Turn your notebook over so the bottom is facing up. 3 Remove the battery by following the instructions in “Removing the

battery” on page 8.

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Replacing Gateway 400VTX Components

4 Remove the wireless Ethernet label from the mini PCI cover.

Mini PCI

Agere MPCI3A-20/R 802.11B

Fitted with

Wireless Lan Card.

FCC ID: HFSYA600MPCI3A20R

IC: 1787B-12154

Contains

9003054

CAUTION - Do not remove cover.

User access is prohibited. Breaking

this seal will void your warranty.

bay

5 Loosen the captive screw that secures the mini PCI cover. (The screw

cannot be removed.)

6 Lift the screw side of the cover upward, then slide the cover out.

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Replacing the 802.11 mini PCI card

7 Unplug the two antenna cables.

8 Move the antenna wires out of the way, then press outward on the clips

at both sides of the module until the module tilts upward.

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Replacing Gateway 400VTX Components

9 Pull the module out of the slot.

10 Hold the new module at a 30-degree angle and press it into the empty slot.

This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the module slot.

11 Move the antenna wires out of the way, then press the module down until

it clicks into place.

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Replacing the 802.11 mini PCI card

12 Reattach the black antenna cable to the connector labelled MAIN or M,

then reattach the light gray antenna cable to the connector labelled AUX or A.

13 Replace the mini PCI cover, then tighten the captive screw. 14 Place a new wireless Ethernet label on the mini PCI cover so it covers the

screw.

Caution By law, a wireless Ethernet FCC ID and security label must

cover the mini PCI cover screw. End users are strictly not permitted to have access to the wireless card.

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Replacing Gateway 400VTX Components

Replacing the hard drive kit

Tools you need to complete this task:

Phillips #0 screwdriver

Screws removed during this task:

2 chrome 2.5 × 4.7 mm (hard drive kit)

To replace the hard drive kit:

1 Disconnect the AC adapter and modem and network cables and prepare

your notebook by following the instructions in “Preparing your notebook” on page 7.

2 Turn your notebook over so the bottom is facing up. 3 Remove the battery by following the instructions in “Removing the

battery” on page 8.

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4 Remove the hard drive kit screws.

5 Slide the old hard drive kit out of your notebook.

Replacing the hard drive kit

Screws

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Replacing Gateway 400VTX Components

6 Slide the new hard drive kit into your notebook. 7 Replace the screws that secure the hard drive kit to your notebook.

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Replacing the hard drive in the hard drive kit

Tools you need to complete this task:

Phillips #0 screwdriver

Screws removed during this task:

2 chrome 2.5 × 4.7 mm (hard drive kit)

2 chrome 3.0 × 3.5 mm (hard drive kit bracket)

To replace the hard drive in the hard drive kit:

1 Disconnect the AC adapter and modem and network cables and prepare

your notebook by following the instructions in “Preparing your notebook” on page 7.

2 Turn your notebook over so the bottom is facing up. 3 Remove the battery by following the instructions in “Removing the

battery” on page 8.

4 Remove the hard drive kit by following the instructions in “Replacing the

hard drive kit” on page 18.

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Replacing Gateway 400VTX Components

5 Remove the two screws that secure the hard drive to the hard drive kit

bracket.

Screws

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