Gateway 3801HGV User Manual

HomePortal 3801HGV Gateway User Guide

Release 1.0

Notice to Users

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions.

2Wire, the 2Wire logo, HomePortal, and MediaPortal are registered trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.

1202010

5100-000862-000

About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Using this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

CHAPTER 1 Introducing the HomePortal 3801HGV Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What the HomePortal 3801HGV Gateway Does for You . . . . . . . . . . . . . . . . . . . . . . . . .1

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

CHAPTER 2

CHAPTER 3

CHAPTER 4

CHAPTER 5 Viewing Subscribed Services Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CHAPTER 6 Configuring Voice-Based Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the HomePortal 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Determining HomePortal 3801HGV Gateway Location. . . . . . . . . . . . . . . . . . . . . . . . . . .4

Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Connecting through Local Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Connecting through Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Connecting the Broadband Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting VoIP Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connecting HPNA Interface to IPTV set top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Accessing the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System Link Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Quick Service Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Home Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Top Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Configuring Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Viewing Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Configuring SIP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Configuring Phone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Configuring Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Viewing External Line Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

CHAPTER 7

Setting Up System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Setting Up System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

iii

HomePortal 3801HGV Gateway User Guide Contents

Setting Default System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Creating Your System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Automatically Setting up Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Manually Configuring Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Enabling Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Enabling Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Disabling Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

CHAPTER 8

CHAPTER 9

Configuring Broadband Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Resetting Statistics on Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Configuring Bridge Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Adding Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Configuring IP Multicast Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Viewing Multicast Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Resolving Domain Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Configuring LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Viewing LAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Setting Up Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Securing the Wireless Network Using Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . .55

Securing the Wireless Network Using MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Allowing MAC Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Blocking MAC Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Refreshing the List of Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Deleting the Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Configuring Advance Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Configuring Wi-Fi Protected Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Setting Up WPS through the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Setting Up WPS through the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . .63

Configuring Local Ethernet Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Configuring HomePNA 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Viewing HomePNA Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Configuring DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Allocating IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

CHAPTER 10

CHAPTER 11

Contents iv

Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Viewing Firewall Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Creating an Application Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Deleting User-defined Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Allowing all Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Disabling Attack Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Controlling Inbound and Outbound Traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Configuring Firewall Security Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Configuring Application Layer Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Viewing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Viewing Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

HomePortal 3801HGV Gateway User Guide Contents

Viewing All Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Filtering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Clearing Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Viewing System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Filtering and Viewing System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Inserting Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Clearing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Viewing Upgrade Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Viewing Firewall Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Viewing Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Clearing Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

CHAPTER 12

CHAPTER 13

Using Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Testing Broadband Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Viewing Link Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Viewing DSL Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Testing IP Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Testing Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Testing Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Testing Dnsquery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Viewing NAT Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Enabling Syslog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Resetting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Resetting System and Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Resetting Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Resetting Device to Factory Default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Troubleshooting 3801HGV Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Connection Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

VoIP Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Home PNA Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

System Information Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Broadband Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

LAN Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Firewall Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Diagnostic Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

APPENDIX A

APPENDIX B Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Contents v

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Telecommunication Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Internal Telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Location – Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

FCC / Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

TIA 968 (Part 68 of FCC Rules) / IC CS-03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

MPE/SAR/RF Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

About This Guide

The HomePortal 3801HGV Gateway Installation and Configuration Guide is designed to serve as a reference to install and set up the HomePortal 3801HGV gateway. This guide contains the following major sections:

Introducing the HomePortal 3801HGV Gateway on page 1

Installing the HomePortal 3801HGV Gateway on page 4

Accessing the User Interface on page 11

Configuring Internet Connection on page 14

Viewing Subscribed Services Status on page 17

Configuring Voice-Based Services on page 19

Setting Up System Information on page 27

Configuring Broadband Settings on page 34

Configuring LAN Devices on page 50

Configuring Firewall Settings on page 72

Using Diagnostics Features on page 93

Troubleshooting 3801HGV Gateway on page 109

Glossary on page 114

Regulatory Information on page 117

Audience

This guide is intended for use by:

• End Users

• Sales Engineers

• Support Staff

• Service Provider Technicians

Using this Document

Each topic/subtopic in this document has the following sections:

• Objective

• Steps

• See Also

HomePortal 3801HGV Gateway User Guide About This Guide

These sections help you find your topics of interest with ease, and guide you through the topics in a simple and logical manner.

The See Also section has cross-referenced links to other topics within this document, which may assist you in further understanding your device.

Style Conventions

The following style conventions are used in this document:

Note Notes contain incidental information about the subject. In this guide, they are used to

provide additional information about the product, and to call attention to exceptions.

Caution notes identify information that helps prevent damage to hardware or loss of data.

Warning notes identify information that helps prevent injury or death.

Typographical Conventions

The following typographical conventions are used in this document:

Convention Used For

Blue Text Cross references

Bold Interface elements that are clicked or selected

Italic Emphasis, book titles, variables, list terms

Monospace Command syntax and code

Monospace Italic Variables within command syntax and code

Support

Technical support is available from the 2Wire Website: http://support.2wire.com/index.php.

Support viii

CHAPTER 1

Introducing the HomePortal 3801HGV Gateway

Welcome to the 2Wire family. The HomePortal 3801HGV gateway belongs to the next generation gateway series that delivers profound user experience with its easy-to-use features. This gateway helps you connect to your ISP, and also to achieve a host of functions, which makes your home network safe, convenient, and greatly enjoyable!

This chapter offers an overview of the HomePortal 3801HGV gateway, and describes its key features.

Overview

The 2Wire HomePortal 3801HGV gateway is an advanced gateway that either the service provider or the subscriber can install.

It is a home networking device that provides an 802.11b/g Wi-Fi access point and switching functions for connecting personal computers and other home-networked devices to the service provider network. The gateway has 4 10/100 Ethernet ports to connect to computers or devices in the home. It comes loaded with hardware capabilities that enable you to use VoIP and Video Streaming technologies.

What the HomePortal 3801HGV Gateway Does for You

The HomePortal 3801HGV gateway gives you a seamless, high speed Internet access, amongst a host of other features:

• Seamless Wireless Connectivity: The gateway includes an integrated wireless access point that allows you to roam wirelessly throughout the home or office. 2Wire high-powered wireless technology helps to reduce wireless “cold spots” in the home. The high-power 400mW transmitter of the gateway increases wireless bandwidth throughout the coverage area

• Home Networking: Share files, printers, and a broadband connection with every computer and other network-ready device in the home or small office through the advanced LAN technology. There are 4 Ethernet ports you can use to connect to multiple devices in your network

HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway

• Parental Controls (Internet Access Controls and Content Screening): Parental controls offer easy-to-use tools to limit access to specific Websites, monitor browsing history and usage, and enforce time restrictions on common applications. Parental control settings are straightforward and easily managed by users. Because this service resides at the gateway, every Internet device on the network can be protected—even visiting devices

• Advanced Firewall Monitoring: This feature watches for suspicious activity, helping to eliminate security issues before they have a chance to proliferate. It automatically keeps itself current with software updates. You can decide when and how to receive notification of attacks and view detailed logs through the gateway’s user interface

• Web Remote Access: You can gain fast, easy access to your local network remotely using an Internet browser. Download files securely from anywhere using an Internet connection and network password. You can also view and manage all gateway settings, including those for other applications like Parental Controls and Firewall Monitoring

• Voice Over IP (VoIP): Two FXS lines through an RJ-14 jack provide prioritized VoIP services, lowering your communication costs. This gateway also supports wireless-wireline convergence

• HomePNA (HPNA): HPNA features for distributing entertainment and triple play data over existing coax cables

• Network Address Translation (NAT): NAT and Network Address and Port Translation (NAPT) technology for enabling multiple hosts on private network using a common IP address

• Internet Protocol Security (IPsec): IPsec for protecting data flows between a pair of hosts, between a pair of security gateways, or between a security gateway and a host

• Internet Group Management Protocol (IGMP): IGMP and IGMP Proxying for NAT and firewall traversal

• Domain Name Server (DNS): Acts as a DNS name server to LAN devices, letting you set a simple domain name for devices instead of keeping track of their respective IP addresses

• QoS (Quality of Service): QoS features such as policies, priority queuing, shaping, and management allows you effectively manage the available Internet bandwidth

• Logs: The gateway maintains an internal log of broadband status and WAN-side connection flows, letting you or the ISP’s technician effectively diagnose issues

• PING Client: To ping LAN and WAN side IP addresses within your network. This lets you know whether a device is responding or not

• The HomePortal 3801HGV gateway comes loaded with a user-friendly Web interface that allows you to configure your gateway settings as per your requirements

Components

Before installing your gateway, review the package content and ensure that you have items available as shown below.

Note The gateway and the stand are packaged separately in the container. Vertical orientation is

the preferred method for mounting the HomePortal 3801HGV gateway.

Components 2

HomePortal 3801HGV Gateway User Guide Introducing the HomePortal 3801HGV Gateway

Figure 1: Installation Components

Your HomePortal 3801HGV gateway has the following components in the box:

• 1 HomePortal 3801HGV Gateway

• 1 Power Cord & Adapter

Installing the HomePortal 3801HGV Gateway

Installing your HomePortal 3801HGV gateway consists of the following tasks:

• Determining HomePortal 3801HGV Gateway Location on page 4

• Connecting the Power Adapter on page 5

• Connecting Your Computer to the Gateway on page 5

• Connecting the Broadband Interface on page 7

• Connecting VoIP Interface on page 8

• Connecting HPNA Interface to IPTV set top Box on page 9

Determining HomePortal 3801HGV Gateway Location

If you have subscribed for IPTV and High Speed Internet, then the preferred location for installing the HomePortal 3801HGV gateway is near the first video set top box. If you have subscribed only for High Speed Internet access, then the HomePortal 3801HGV gateway should be installed near the first computer.

Also, you must determine a Wireless Access Point (WAP) location to deploy the HomePortal 3801HGV gateway. Wireless signals are affected by many items in homes and offices. Reliability and performance are the major considerations when planning your wireless network location. Consider the following points before determining the WAP to deploy the gateway:

• Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens, or other electronic devices to avoid potential interference, and more than 6 inches (15.24 centimeters) away from your television to avoid audio hissing or static

• Place the gateway in an open area where the wireless range will not be directly affected by the surroundings. Wireless signal strength will be much stronger in an open area as opposed to an area with obstructions. In a single-story building, place the gateway as high and as close to each wireless computer as possible

• Keep the gateway away from any large metal objects. Wireless signal quality may be adversely affected as metal objects can reflect or obstruct signals

Note Whenever possible, use the stand provided with the gateway, and install it in the vertical

position. Make sure that it is installed in a manner that nothing can be stacked on the top of it. Vertical orientation is the preferred method for mounting the HomePortal 3801HGV gatewaygateway.

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Connecting the Power Adapter

Follow these steps to power on the gateway:

1. Connect one end of the power adapter to the POWER port of your gateway.

2. Connect the other end of the power adapter to an electrical outlet. Once the gateway is

powered on, the power LED flashes green for a brief period of time and then turns solid green.

Figure 2: Power Connection

Note Use the 2Wire power adapter packaged with the gateway, as it is compliant with local

regulatory requirements.

Connecting Your Computer to the Gateway

The first computer you connect to the gateway is used to configure the HomePortal 3801HGV gateway for proper operation. You can connect your gateway to additional computers and/or other devices with Ethernet cable and wireless AP.

Connecting through Local Ethernet

The HomePortal 3801HGV gateway has four Ethernet ports for directly connecting computers or devices. Use the Ethernet interface(s) on the gateway to create a broadband network. Follow these steps to connect the computer to the gateway using the Ethernet cable:

1. Connect one end of the Ethernet cable (yellow) to any available LOCAL ETHERNET port on the gateway.

2. Connect the other end of the Ethernet cable to the Ethernet port of the Network Interface Card (NIC) on the computer.

Connecting the Power Adapter 5

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 3: LAN Connection

Connecting through Wireless

The HomePortal 3801HGV gateway has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your gateway. By default, the HomePortal 3801HGV gateway is shipped with WPA-PSK/WPA2-PSK enabled and a preconfigured network name.

Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking.

Note The default network name (SSID) is the encryption key, a 64-bit hex value located beneath

the bar code on the side of the 2Wire gateway (for example, 1234567891). For Mac OS X users, you may need to enter the “$” character at the beginning of the encryption key (for example, $1234567891).

Follow these steps to connect the computer to the gateway using Wireless:

1. Push the wireless button at the bottom of the gateway front panel. Verify that the WIRELESS light on the front of the HomePortal 3801HGV gateway is solid green.

2. Install and configure your wireless adapter, if required.

3. View the available wireless network connections. Use the network adapter client or

Windows Wireless Network Connection wizard to do so.

4. Select the network name of the gateway from the menu, and click Connect. A prompt to enter the network key appears.

5. Enter the encryption key and click Connect. Refer the note above for the location of the key.

Connecting Your Computer to the Gateway 6

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 4: Wireless Network Key Location

Connecting the Broadband Interface

Follow these steps to connect the gateway to Very High Bit-rate DSL (VDSL) wall jack:

1. Connect one end of the phone cord/twisted pair cable to the DSL port (green) on your gateway.

2. Connect the other end of the phone cord/twisted pair cable to the VDSL enabled wall jack outlet. Once the gateway recognizes the VDSL connection, Broadband LED flashes green for a brief period of time, and then turns solid green.

Connecting the Broadband Interface 7

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 5: VDSL Broadband Connection

Note The HomePortal 3801HGV gateway must be connected to the VDSL wall jack. Do not

connect the DSL port of the HomePortal 3801HGV gateway to a telephone wall jack.

Connecting VoIP Interface

The HomePortal 3801HGV gateway includes one RJ-14 port (Voice 1 & 2) with the capacity to support 2 phone lines using a splitter or multi-jack adapter.

c Warning: Do not connect the VoIP lines to your current home telephone wiring without

contacting your service provider. This requires special installation, especially if your home

has an alarm system, which requires special wiring.

Follow these steps to connect the VoIP phone to the Voice 1 & 2 port of the gateway:

1. To connect 1 phone:

a. Connect one end of the phone cable to the HomePortal 3801HGV gateway Voice 1&2

port.

b. Connect the other end of the phone cable to the phone jack.

Figure 6: VoIP Connection without Splitter

Connecting VoIP Interface 8

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

2. To connect 2 phones:

a. Connect one end of the line splitter to the HomePortal 3801HGV gateway Voice 1&2

port.

b. Connect the phone cables to the first and second jack of the splitter.

Figure 7: VoIP Connection Using Splitter

Connecting HPNA Interface to IPTV set top Box

The HomePortal 3801HGV gateway can be configured to use IPTV services through the cable port.

Follow these steps to connect the gateway to the set top box:

1. Connect one end of the coaxial cable to the CABLE port and the other end to the CABLE IN port of Ethernet over Coax adapter.

2. Connect one end of the Ethernet cable to the Ethernet port of Ethernet over Coax adapter and the other end to the Ethernet port on the set top box.

Note The Ethernet over Coax adapter is independently powered, and should be installed close to

a power outlet. Refer to the manufacturer’s instructions that came with the Ethernet over Coax adapter.

Connecting HPNA Interface to IPTV set top Box 9

HomePortal 3801HGV Gateway User Guide Installing the HomePortal 3801HGV Gateway

Figure 8: IPTV Connection VDSL over Coax

Accessing the User Interface

To launch the HomePortal 3801HGV gateway user interface, access the Home page of the gateway by entering one of the following URLs into a compatible browser on the computer connected to the gateway:

• http://gateway.2Wire.net

• http://home

• http://192.168.1.254

The Home page appears.

HomePortal 3801HGV Gateway User Guide Accessing the User Interface

The Home page has the following five panes:

• System Link Tabs

•Home

•Services

• Settings

•Site Map

•Summary

• New TELCO Services Features

• Quick Service Links

• Home Network Devices

• Top Networking Features

System Link Tabs

Home

The Home tab provides the most relevant information about your broadband service at a glance. It also provides links to access more detailed information.

Services

The Services tab provides links to view the status of file sharing, Web servers, VoIP, and IPTV services. You can also configure your VoIP interfaces and view the VoIP interface status and statistics.

Settings

The Settings tab provides links to view and configure system information. Also, other sub-tabs let you configure Broadband services, LAN settings, Firewall settings, and perform Diagnostics on your gateway.

Site Map

The Site Map tab provides a tree-diagram view of the user interface. Click any link on this page to access the relevant page. This helps you to access the desired page directly without having to navigate through the nesting on the system link tabs.

Summary

The Summary pane displays the bandwidth status beside the Broadband icon, network name (SSID) of the gateway beside the Wireless icon, security status beside the Firewall icon, and serial number beside the gateway icon. Click an icon to access the relevant page directly.

Quick Service Links

The Quick Service Links pane displays the Voice link. Click the link to access the Voice page directly.

HomePortal 3801HGV Gateway User Guide Accessing the User Interface

Home Network Devices

The Home Network Devices pane displays all devices that are connected to the gateway. You can click the links to view the device details or view the shared files of the connected devices.

Top Networking Features

The Top Networking Features pane provides shortcuts to directly access the most commonly used gateway pages. Click a link to access the relevant page directly.

Configuring Internet Connection

Objective

To configure the Internet connection on the gateway.

You must have PPP Authentication credentials to complete this configuration. Also, ensure the Broadband LED on the front panel of the gateway is solid green and the first computer is communicating with the gateway.

Note PPP credentials are provided by your ISP.

Steps

1. Access the Home page of the gateway.

2. Navigate to Settings > Broadband > Link Configuration. The Link Configuration page

appears.

HomePortal 3801HGV Gateway User Guide Configuring Internet Connection

3. Select Automatic Ethernet/DSL from the Choose Interface Type drop-down list. This enables the gateway to automatically detect the type of connection used to connect to the Broadband service.

4. Select Automatic from the DSL Line Selection drop-down list. This lets you select RJ-11 or coax interface for connecting the DSL connection to your gateway.

5. Select PPPoE from the Connection Type drop-down list. PPPoE user credentials authenticate the subscriber on the server of the ISP.

6. Enter the PPPoE Username and Password in the PPP Authentication and Settings section. This information is provided by the ISP.

7. Leave the PPP on Demand field as is, unless otherwise indicated by your ISP. If you increase the value, the Internet connection becomes idle after that duration.

8. Leave the selected radio buttons Obtain IP address automatically (dynamic IP or DHCP) and Obtain DNS information automatically in the Broadband IP Network (Primary Connection) section as they are, if you do not want to configure the associated information statically. Contact your ISP to get associated information for configuring IP address and DNS statically.

9. Leave the Use Broadband IPs on LAN and System MAC Address settings as they are, if you do not want to enable bridging on your gateway.

10. Leave the Upstream MTU value as is. This is the maximum size allowed on data packets, that are communicated on the network of your ISP.

11. Click Save. The Internet LED on the gateway becomes solid green and you can access the Internet.

12. Open a Web browser and access www.google.com.

Viewing Subscribed Services Status

NOTE TO REVIEWER: We need images of the Status tab with all services enabled. We also need information about the following sections: Web Servers, TELCO Digital Voice, TELCO TV. What do these sections display? Will the user be able to see all these sections if he has not subscribed for a particular service?

This chapter provides information about the Status tab. You can view the status of your subscribed services in this tab.

To view the Status tab, navigate to Services > Status. The File Sharing page appears.

Click Remote Access configuration link to enable Web remote access on your system.

HomePortal 3801HGV Gateway User Guide Viewing Subscribed Services Status

Refer to the following table for description of the parameters listed on the Status page:

Parameter Description

File Sharing Displays all devices connected to the HomePortal 3801HGV gateway. You can

Web Servers Displays the Web servers configured to the gateway.

TELCO Digital Voice Displays the status of the VoIP lines and associated servers.

TELCO TV Displays the IPTV parameters.

share files among these devices.

CHAPTER 6

Configuring Voice-Based Services

This chapter provides information about the tasks that you can perform in the Voice tab. Following are the links under the Voi ce tab, and associated tasks:

• Status

• Viewing Status on page 19

•Server

• Configuring SIP Server on page 20

•Line

• Configuring Phone Lines on page 22

• Phone

• Configuring Phones on page 23

• Stats

• Viewing External Line Statistics on page 24

Note You can access this tab only if you have subscribed for the VoIP service from your provider.

Viewing Status

This topic provides information about the Status page under the Voice Tab. You can view the status of your phone lines and servers on this page.

To view the server and line status, navigate to Services > Voice > Status. The Status page appears.

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

You can view the following information on this page:

Param eter Description

Servers

Name Displays the name of the configured SIP server.

Associated Line Displays the phone lines associated with the SIP server.

Line Status

Line Displays the name of the configured line.

Number Displays the phone number of the configured line.

Status Displays the status of the configured line on the gateway. The status can be

Configuring SIP Server

Objective

To configure the SIP server.

The SIP server provides a location service which registers one or more IP addresses to identify certain names or resources on the Internet.

Your service provider gives you all the information required to configure the SIP server.

Registering, Enabled, or Disabled.

Configuring SIP Server 20

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

Steps

1. Navigate to Services > Voice > Server. The Server page appears.

2. Select the Enable check box.

3. Type in a name for the server in the Server Name text box.

4. Enter the server name in the SIP Registrar Server Name text box. This can be an IP

address or a name provided by the service provider.

5. Enter the server port in the Registrar Server Port text box. The port number will be provided by the service provider. The default port is 5060.

6. Enter the domain name in the User Agent Domain text box. This will be provided by the service provider.

7. Enter the expire time in the Register Expire Time text box. This will be provided by the service provider.

8. Enter the re-register interval time in the corresponding text box. This will be provided by the service provider.

9. Click Save.

Note If your service provider has multiple SIP servers, you may need to configure additional

servers on this page. You can do this by clicking the Add New Server button.

Configuring SIP Server 21

HomePortal 3801HGV Gateway User Guide Configuring Voice-Based Services

Configuring Phone Lines

Objective

To configure the phone lines.

You can configure your telephone number on this page. You can confgure 2 telephone lines at a time in the HomePortal 3801HGV gateway. You can also configure a user name and password for your account to prevent unauthorized access.

Steps

1. Navigate to Services > Voice > Line. The Line page appears.

2. Select the Enable check box in the Line 1 section. This activates the line for use.

Configuring Phone Lines 22

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