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IT Support: Steve Rottman, Ray Robinson
ELECTRONIC ARTS REDWOOD SHORES
Product Marketing: Jillian Goldberg, Lincoln Hershberger
Public Relations: Anne Marie Stein, Steve Groll
Package Designer: Hamagami / Carroll
Package Project Management: Adrienne Rogers
Package Illustration/Photography: Hamagami / Carroll
Documentation: Greg Roensch, Anthony Lynch, and Ede Clarke
Documentation Layout: Big Idea Group
Int’l Development Director: Atsuko Matsumoto
Video Animation: Bob Rossman, Eric, Kornblum, Jerry Newton,
Online Producer: Jason Chein
Web Designer: Marlon McKenney
Web Art Director: Gerrit Velthoen
Project Supervisor: Ludon Lee
EA Test Lead: Justin McLeod
EA Assistant Test Lead: Brad Frazier
EA Test Team: Alan Coe, Chris DeShazo, Jose Gonzales, Aaron Keppel
Customer Quality Control: Benjamin Smith, Tony Alexander, Anthony Barbagallo,
Darryl Jenkins, Dave Kellum, Dave Knudson, Andrew Young
“UNDYING” SPECIAL THANKS TO:
Clive Barker, Steven Spielberg, Don Mattrick, Bruce McMillan, Austin Grossman, Steve
Niles, Everyone at Seraphim Films, Fred Garvin, Jennifer Schwary, Carlo Vogelsang and
the gang at Creative Labs, John Keefer, Brian Silva, T. Durden, Rob Burnette, Jean-Ioup
Gailly and Mark Adler at Zlib, Rob Wyatt, Vince Wallace, Juliet Dilanchyan, Steve
Eberwein, Stephanie Hutchison, Caleb Hutchison, Sherri Haynie, Nvidia, Gamespy, to all
the Medal of Honor teams, and to all the family and friends of the Undying
development team who supported us!
TECHNICAL SUPPORT
Clive Barker’s Undying includes an EA Help file that provides solutions and answers to
the most common difficulties and questions about how to properly use this product.
To access the Help file, click the EA Help button on the Autorun launcher.
The Help file contains a utility that allows you contact EA via fax or e-mail. The utility
automatically detects your system’s hardware and organizes this information into a
report.
To run the support utility from within the Help file, click the Contact Tech Support
button located on page 2 of the Welcome screen.
TROUBLESHOOTING DOCUMENTS ONLINE!
Electronic Arts Product Support now offers troubleshooting guides that help overcome
some common difficulties. If you have access to the World Wide Web, you can find
these guides at
http://techsupport.ea.com
Here you will find troubleshooting information on DirectX, Joysticks, Modems, and
Networks, as well as information on regular system maintenance and performance.
(For game-specific information and additional troubleshooting, visit our main page at
http://techsupport.ea.com)
Abbreviated versions of these guides are included in the Help file on the CD for your
convenience.
If you have trouble with Clive Barker’s Undying, our Technical Support Department can
help. Our web site contains up-to-date information on the most common difficulties
with our products. This is the same information our product support technicians use to
troubleshoot your performance issues. We keep the product support pages updated on
a daily basis, so please check here first for no-wait solutions:
http://techsupport.ea.com
If you are unable to find the information you need on our web site, please feel free to
contact Technical Support via e-mail, phone, fax, or letter. All messages are responded
to in kind—if you send in a request by fax, response will also come by fax.
Please be sure to include the support utility’s report in your e-mail message,
fax, or letter:
To run the support utility, click the EA Help button on the Autorun
launcher and then click the Contact Tech Support button located on page
2 of the Help guide’s Welcome screen.
If you need to talk to someone immediately, call us at (650) 628-8468 Monday
through Friday between 8:30-11:45 AM or 1:00-4:30 PM, Pacific Standard
Time. Please have the support utility’s report printed and ready when
you call. This will help us answer your question in the shortest possible time.
No hints or codes are available from (650) 628-8468. You must call
EA’s HINTS & INFORMATION HOTLINE for hints, tips, or codes.