Fairbanks AN User Manual
Operator Manual
Fairbanks Access Solutions
Model: AN Series
powered by Titan Technology
2012-2013 by Fairbanks Scales, Inc.
All rights reserved
Rev. 1
51299
01/13
Amendment Record
Fairbanks Access Solutions
Model: AN-Series
Document 51299
Manufactured by Fairbanks Scales Inc.
821 Locust
Kansas City, Missouri 64106
Created 10/2012
Revision 1 01/2013
powered by Titan Technology
01/13 3 51299 Rev. 1
Disclaimer
Every effort has been made to provide complete and accurate information in this manual. However, although this
manual may include a specifically identified warranty notice for the product, Fairbanks Scales makes no
representations or warranties with respect to the contents of this manual, and reserves the right to make changes
to this manual without notice when and as improvements are made.
It is the responsibility of the requesting party to develop, maintain, install, and connect networking devices and
general network connectivity as it applies to the originating party’s network. No warranty or guarantee, expressed
or implied, concerning the network, its design, its installation, or operational characteristics has been offered by
Fairbanks Scales. Fairbanks Scales shall not be liable for any loss, damage, cost of repairs, incidental or
consequential damages of any kind, whether or not based on express or implied warranty, contract, negligence,
or strict liability arising in connection with the design, development, installation, or use of an intended network
.
Trademarks
All other product names mentioned herein are used for identification purpose only and may be
trademarks and/or registered trademarks of their respective companies.
© Copyright 2012-2013
This document contains proprietary information protected by copyright. All rights are reserved; no part of this
manual may be reproduced, copied, translated, or transmitted in any form or by any means without prior written
permission of the manufacturer.
01/13 4 51299 Rev. 1
Table of Contents
Section 1: General Information ................................................................................................................... 7
1.1. Brief Overview ................................................................................................................................ 7
1.2. System Configurations .................................................................................................................... 8
1.3. Features ......................................................................................................................................... 9
1.4. Safety Guidelines .......................................................................................................................... 10
1.5. Recommendations ........................................................................................................................ 11
Section 2: Maintenance ............................................................................................................................ 12
2.1 Securing the Terminal cabinet ........................................................................................................ 12
2.2. Opening Secure Access Entry Unit .................................................................................................. 13
2.3. Loading the Printer Paper .............................................................................................................. 14
2.4. Create Backup From USB Memory Stick ......................................................................................... 17
2.5. Restore From Backup Using USB Memory Stick .............................................................................. 19
2.6. Power Down Terminal ................................................................................................................... 20
2.7. Parts Orientation .......................................................................................................................... 22
2.8. Contact Support ............................................................................................................................ 23
Section 3: Access Terminal Screens Defined .............................................................................................. 25
3.1 Home ............................................................................................................................................ 25
3.1.1. System Status Page ........................................................................................................................... 25
3.1.2. Reports Page ..................................................................................................................................... 27
3.1.3. System Setup Menu ........................................................................................................................... 28
3.1.4. Device Setup ...................................................................................................................................... 29
3.1.5. Diagnostics ........................................................................................................................................ 29
3.1.6. About ................................................................................................................................................. 30
3.2 System Setup ................................................................................................................................. 31
3.2.1. Access Unit Setup .............................................................................................................................. 31
3.2.2. Credit Card Processor Settings ........................................................................................................... 33
3.2.3. Date And Time Setup ......................................................................................................................... 34
3.2.4. Email Setup ........................................................................................................................................ 35
3.2.5. Email Subscriptions ............................................................................................................................ 36
3.2.6. Hours Of Operation Setup ................................................................................................................. 37
3.2.7. Matrex Setup ..................................................................................................................................... 38
3.2.8. Payment Setup .................................................................................................................................. 41
3.2.9. Scale Ticket Setup .............................................................................................................................. 42
3.2.10. Timeout And Delay Setup ................................................................................................................ 45
3.2.11. Traffic Control Setup ........................................................................................................................ 49
3.2.12. Transaction Flow Setup ................................................................................................................... 58
3.2.13. Units Of Measure ............................................................................................................................. 60
3.2.14 User Setup ........................................................................................................................................ 61
3.2.15. Weightment Setup ........................................................................................................................... 64
3.2.16. Welcome Screen .............................................................................................................................. 69
3.3. Device Setup Menu ....................................................................................................................... 73
3.3.1. Internal Devices ................................................................................................................................. 74
3.3.2. Input/Output Setup ........................................................................................................................... 76
3.3.2 Configurations for PDQ IO node ......................................................................................................... 84
3.3.3. Network Setup ................................................................................................................................... 88
3.3.4. Remote Display Setup ........................................................................................................................ 90
3.3.5. Rfid Reader Setup .............................................................................................................................. 92
3.3.6. Scale Indicator Setup ......................................................................................................................... 98
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Table of Contents
3.3.7. Sign Setup ........................................................................................................................................ 102
3.4. Diagnostics Menu ....................................................................................................................... 104
3.4.1. Audio Diagnostics ............................................................................................................................ 105
3.4.2. Credit Card Logs............................................................................................................................... 106
3.4.3. I/O Diagnostics ................................................................................................................................ 107
3.4.4. Keypad Control ................................................................................................................................ 109
3.4.5. Network Diagnostics........................................................................................................................ 110
3.4.6. Diagnostics Options ......................................................................................................................... 111
3.4.7. Restart Page .................................................................................................................................... 112
3.4.8. Screen File Viewer ............................................................................................................................ 113
3.4.9. System Logs ..................................................................................................................................... 114
3.4.10. System Management .................................................................................................................... 115
3.4.11. Transaction Cache ......................................................................................................................... 115
3.4.12. About Page .................................................................................................................................... 116
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Section 1: General Information
1.1. Brief Overview
Fairbanks Access Solutions system controls entrance/exit of vehicles hauling
materials in/out of a facility. The Access Solutions system contains 1 or more Access
Terminals and a data processing system (i.e. MatreX).
VEHICLE WEIGHING PROCESS ORDER
1. Vehicle drives onto a scale (provided by customer).
2. Vehicle is identified through 1 of 3 options: short/long range RFID reader,
card, or a manual process where the customer enters a code on Access
Terminal.
3. MatreX looks up vehicle information and sends it to the Access Terminal.
4. Vehicle is processed based on specific vehicle weighing process information.
5. Terminal receives vehicle weight from scale indicator (provided by customer).
6. Weight data and customer responses are sent to MatreX.
7. If transaction is complete, customer receives a detailed scale ticket receipt.
SAMPLE TRANSACTION PROCESS SCENARIOS
Fairbanks Access Solutions processes vehicles in multiple ways through weight:
Processing by Weight
• Weigh In and Weigh Out: Truck weighs entering the facility and weighs exiting
the facility, 2 weighments
• Weigh In w/ Stored Tare Weight: Truck weighs entering the facility then exits
facility, 1 weighment
• Weight Out w/ Stored Tare Weight: Truck enters facility then weighs exiting
facility, 1 weighment
• Multiple Weighs: Mixed load vehicles are weighed multiple times while at the
facility
GROSS WEIGHT (full weight) = VEHICLE WEIGHT + MATERIAL
TARE WEIGHT (empty weight) = VEHICLE WEIGHT
NET WEIGHT (material weight) = GROSS WEIGHT (vehicle + material) - TARE
Gross, Tare, & Net Weight Relationships
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Section 1: General Information
1.2. System Configurations
Fairbanks Access Solutions is configurable in multiple ways:
Data Processing System
3rd Party
Data Processing System
3rd Party
Scale
Note:
If using a 3rd party data processing system custom software integration, additional software
installation will be required.
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Section 1: General Information
1.3. Features
• Various Mounting Options and Contemporary Design
• Easy Maintenance
• Replaceable Keypad
• Short-Range/Long Range RFID Reader
• Custom Inputs (start transaction, detect vehicle)/Outputs (lights, gates)
• Magnetic Card Reader
- Provides users with card success or failure status through audio sounds and
assistance
- Jam proof operation, provides clear and safe path for entering debris and/or
water
• Electrical System
- Modular design allows for multiple component replacements.
- Protects against damage and operational problems during low power
and/or lightning storms.
- Battery Backup System providing 12VDC battery power during power loss.
(2 weeks if fully charged)
- Climate Control System
- Provides continuous air and heat circulation to internal Access Terminal
devices
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Section 1: General Information
1.4. Safety Guidelines
• Any personnel operating or performing maintenance on the equipment must read
and adhere to all safety and machine operating instructions
• When installing or operating a piece of Fairbanks Access Solutions equipment,
adhere to all fire and safety rules/regulations, per local, state, and national
authorities; consult local code authorities for additional information
• The equipment must be maintained and operated only by competent personnel.
The user must operate appropriate tools and understand electrical wiring and
potential hazards. If there is any doubt, contact the Fairbanks Access Solutions
service representative to arrange professional maintenance of the equipment.
• Do not climb or stand on equipment for any reason
• Use appropriate protective gear and tools during installation
• Personnel are to perform lockout/ tag safety requirements, per OSHA regulations
• All personnel should read, be familiar with, and observe all CAUTION, DANGER,
AND WARNING decals/labels placed on equipment
• Follow all maintenance schedules and procedures; it is critical to maintain trouble
free performance of FBAS equipment
• There may be residual voltage in the unit-proceed with caution
• The battery is a high output style that stores a great amount of energy; enlist care
when servicing the battery, power board, or controller
The unit contains a Rechargeable Sealed Lead-Acid Battery. The battery should
NOT be disposed of in normal trash containers, but recycled. In the USA call 1800-SAV-LEAD. The battery is functionally similar to a car battery supplier.
• Read battery markings for additional safety and disposal information
• Ensure all shields, guards, nuts, bolts, and screws are in place and secure.
01/13 10 51299 Rev. 1
Section 1: General Information
DO
Follow all maintenance schedules for trouble
-
free performance of
Fairbanks
Access S
olutions
DO NOT
1.5. Recommendations
Read all manuals completely.
Follow all instructions completely.
equipment.
Ensure backup battery remains connected during controller unit service to prevent incorrect date, time,
or possible data loss when power is restored.
Verify high voltage is disconnected by checking the voltage with a volt meter on each circuit.
Ensure the following devices are fully operational: card reader, receipt printer, Ethernet gateway, and
internet account with email.
Monitor emails and transactions, possible errors will be indicated in Email error message; frequently
check.
Properly recycle batteries.
Change codes regularly and remove past users from list to maintain security.
Use care when setting operational procedures and user security levels.
Turn off main circuit breaker and wait 60 seconds prior to disconnecting battery or main power
controller box.
Enlist care when handling battery; it stores abundant energy and remains active after main power is
turned off.
Test all common transactions prior to processing customer transactions AND opening business.
Save the initial setup account configuration for future reference.
For transactions, completely insert card into reader and quickly withdraw.
DO NOT operate the system until all safety features are tested.
DO NOT attempt to add or retrofit components to equipment without first contacting FBAS.
01/13 11 51299 Rev. 1
Section 2: Maintenance
2.1. Securing the Terminal cabinet
The Access terminal comes with a padlock when inserted, locks and prevents
opening the housing. For record keeping have the key tag # written down and stored.
If one or both keys are
lost the key tag# can be
used to reorder keys for the exact lock. Contact a local Fairbanks distributor or tech
services at toll free 800-451-4581, press 2, press 1.
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Section 2: Maintenance
2.2. Opening Secure Access Entry Unit
By default the Access Terminal is configured to sound an alarm from
unauthorized users when a service and user code is not entered. To change
paper or further maintenance enter the below steps.
STEPS IN DISABLING ALARM
From keypad, type:
*77*
12345
From the Service Menu
Home screen the door
alarm will be disabled.
Open cabinet door by pressing up on release lever, located in bottom right of unit.
.
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Section 2: Maintenance
2.3. Loading the Printer Paper
1. Open the front door assembly, picture shown without printer paper loaded.
2. Place paper roll inside of printer assembly, picture shown with metal core
inside of roll.
3. Verify receipt paper is pulling from top down, note position is pulled close to
feed roller.
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Section 2: Maintenance
2.3. Loading the Printer Paper, Continued
4. Feed paper through slot in front of white plastic hinge, note ,” white feed here”
sticker position.
5. Side view of printer assembly loaded without front door hinge open, note
paper is in the feed area.
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Section 2: Maintenance
2.3. Loading the Printer Paper, Continued
6. After successfully loading paper and closing the printer door, a configuration
page will print.
If paper fails to print, press the button on the top right quadrant of the printer
door, this should manually feed paper through.
If no paper is printing or feeding through the printer, verify the previous 5 steps
again; possible causes could be pinched paper in printer assembly door or the
paper has been fed improperly.
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Section 2: Maintenance
2.4. Create Backup From USB Memory Stick
After successful installation and configuration of the site it is good practice to back up
the Access Terminal to lessen future down time.
Note(s):
Using the navigation prompts will create a directory with the units’ serial number then
the data is stored inside it. This procedure allows multiple units to be backed up to a
single USB jump drive. Restoration of files reflects on the serial number assigned to
the unit.
To backup, place a USB drive in the USB connector on the communication board,
located in region (a) then follow the screen prompts to backup files.
If the Titan board requires replacement, remove the existing SD card (region b) and
insert into the replaced
board. If the SD card is
undamaged the version
and configuration
information will transfer
over to the new board. If
the SD card is damaged a
preloaded Titan card can
be installed and updated
using the USB drive.
region (b)
.
Follow the navigation steps below from the “Welcome”, location.
From a successful power up the first screen or state is the main state, “Welcome”.
Welcome >> Press *77* >> Press 12345 >> Press 2nd Key down >> Press 1st Key
>> Press 7 >> Press 1 for backup all data
01/13 17 51299 Rev. 1
region (a)
Section 2: Maintenance
2.4. Create Backup From USB Memory Stick, Continued
To create a full backup chose option
1.
Screen update after backup
completed successfully.
When viewing the USB thumb drive on a Windows operating system, the drive should
mount as an additional drive letter under, My Computer OR Computer location.
Each Access Terminal backup creates a folder with the terminals serial number. This
allows storing multiple units due to the unique folder naming/serial number reference.
01/13 18 51299 Rev. 1
Section 2: Maintenance
2.5. Restore From Backup Using USB Memory Stick
Note(s):
The USB memory sticks restore is only necessary if the SD card or software has
been damaged. Otherwise all files pertaining to Access Terminal operations are
contained on the SD card.
If the SD card and software is intact but a hardware replacement of the Titan board is
necessary then only move the existing SD card to the new board.
With the USB memory stick inserted on the communications board, go to below
navigation points.
From a successful power up the first screen or state is the main state, “Welcome”.
Follow the navigation steps below from the “Welcome”, location.
First verify the serial number on the unit is correct, if not the restore will not have
correct reference to locate the previous backup.
1.) Login to the service home screen: Press *77* >> Press 12345 >>
2.) Select Setup: Press 3dnd arrow button
3.) Set Serial Number: Press 2nd arrow button
4.) View Serial Number, if correct press ‘*’ otherwise modify and save.
5.) Back out to the main Welcome Screen by continually pressing * till the
Welcome Screen is seen.
Restore after serial number confirmed.
1.) Login to the service home screen: Press *77* >> Press 12345 >>
2.) Select Diagnostics: Press 2nd arrow button
3.) Tech Menu: Press 1st arrow button
4.) Backup Menu: Press key 7
5.) Restore All: Press key 4
01/13 19 51299 Rev. 1
Section 2: Maintenance
2.6. Power Down Terminal
To properly power down the unit, follow the below instructions.
Steps In Complete Power
Down
From keypad, type:
*77*
12345
Choose option shutdown
unit from the Diagnostics
Service Menu.
Open cabinet door by pressing up on release lever, located in bottom right of unit.
.
01/13 20 51299 Rev. 1
Section 2: Maintenance
B
C
A
2.6. Power Down Terminal, continued
Locate breaker labeled A, and
power down by pressing the
switch downward.
Next locate and remove
standoffs labeled B from left
edge of door and open.
Locate and press in tab
connector labeled (C) to
remove power controller
cable. Gently pull away from
soldered connector.
*TIP
Powering off the unit in the
above manner then
reconnecting first C, waiting
15 seconds and turning
power back on to A;
produces a cold boot in which the unit fully reboots with all power discharged prior to
booting. A stuck screen with no feedback from the keypad indicates the same
symptom of a frozen mouse cursor on a typical pc system. With the system
responding from a reboot, further trouble shooting can take place.
01/13 21 51299 Rev. 1
Section 2: Maintenance
B
B
C
B
D
G
F
E
A
2.7. Parts Orientation
To help assist a Fairbanks technician in description the below items are listed in
order of possible connection.
Label Description
A Communication Board and Titan Board
B Heater and Blower Assembly
C Power Breaker
D AC Board
E IO Node
F Receipt Printer
G Network Filter
01/13 22 51299 Rev. 1
Section 2: Maintenance
B
B
2.7. Parts Orientation, Continued
The below image shows the communications and Titan board along with the possible
connection ports from the bottom of the board.
01/13 23 51299 Rev. 1
Section 2: Maintenance
2.8. Contact Support
If service is needed beyond the scope of initial install or for questions
contact a service technician. The toll free line is (800) 451-4581, at the
prompt press 2 for the Automated Access Solutions then 1 for a
technician.
01/13 24 51299 Rev. 1
Section 3: Access Terminal Screens Defined
This section shows captures of the navigation screens contained in the Access
Terminal web configuration area, grouped by navigation top menu, containing submenu items. The home page screen shown here also contains the units name, and
serial number.
It is recommended to only view items in the Home and Status location unless a
Fairbanks authorized technician advises otherwise. Changing these setting
may report false data or shutdown automated scale usage.
3.1. Home
Containing submenu items: Status Page, Reports Page, System Setup,
Device Setup, NTEP Setup, Diagnostics
01/13 25 51299 Rev. 1
Section 3: Access Terminal Screens Defined
A
B
C
D
B
C
D
A
3.1.1. System Status Page
System Status Page displays Access Terminal information
Driver Screen “Welcome Screen”, shown
Scale status shown when Scale Indicator is configured.
Raw Data, shown if tracing enabled is checked under Scale Indicator
Setup (see section 3.3.6).
Status of Terminal: Unit Ok shown but can also be a starting place for
troubleshooting errors.
01/13 26 51299 Rev. 1
Section 3: Access Terminal Screens Defined
3.1.2. Reports Page
The credit card report is a daily report that includes the number and type of credit
card transactions that have occurred on individual terminals.
Note(s):
Credit Card Reports page only reflects each individual Access terminals transactions.
If there are multiple Access terminals then a better practice is using the credit card
reports from the credit card processing agent Authorize Net or running custom
reports from MatreX.
01/13 27 51299 Rev. 1
Section 3: Access Terminal Screens Defined
3.1.3. System Setup Menu
The below page contains the System Setup menu of the FBAS unit. The subsection
describes all of the contents currently on the Access Terminal software.
01/13 28 51299 Rev. 1
Section 3: Access Terminal Screens Defined
3.1.4. Device Setup
The Device Setup Menu contains multiple
information setup links. This menu’s main focus is
configuring installed devices, if any.
3.1.5. Diagnostics
The Diagnostics Menu contains viewing, event
controlling, and certain command tools to the
Access Terminal.
01/13 29 51299 Rev. 1
Section 3: Access Terminal Screens Defined
3.1.6. About
About contains system information including: installed version, enabled features, and
model/ software versions for various devices
01/13 30 51299 Rev. 1
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