FAAC FCI4400 User Manual

Cellular Intercom 4G

FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com

FAAC International Inc.
West Coast Operations

357 South Acacia Avenue

Fullerton, CA 92831

Preferred!

DO NOT GIVE TO HOME OWNER.

FOR PROFESSIONAL USE ONLY

2

TABLE OF CONTENTS

Really important things you need to know

A look around the product

Overview of inside

Pedestal Installation

Power Module in detail

Cellular module in detail

Wiring relays

Keypad/prox module in detail

Connecting slave devices

Inserting the SIM

Powering up and LEDS

Installing the programmer APP for the first time

Programming a brand new install

Programming an existing install

Programming main steps

Additional Features

Keypad codes

Prox cards (optional models only)

Auto opening/closing

App control of gates

Do not disturb

After hours calling

Programming codes

Ringing times

Volumes
Information
Relay times

Complete list of parameters

Troubleshooting

3
4
4
5
6
6
7
7
8
8
9

9
11
11
12
15
16
17
20
21
21
22
22
23
23
24
25
25
28

3

Really Important things you Need to Know..

Please read this entire manual before

installing this product.

To be installed by certified and qualified

personnel / gate automation dealer only.

Not for DIY install!

Ensure there is good At&T or T-Mobile 4G

signal at the gate/door of the install site

BEFORE installing this product. (This unit will

also fall back to 3G service in some locations

depending on network).

Set up on a bench in workshop BEFORE

going to site. Program the unit in the comfort

of your work bench and call technical

support should you have questions.

This product requires a SIM card from either

At&T or T-Mobile, however T-Mobile may not

have matching band coverage in your area!

The SIM should be a voice and text plan.

Do not use a DATA only SIM.

Ensure your SIM has VOLTE (HD Voice calling

service is enabled).

Manufacturer warranty does NOT cover

lighting / storm damage. You MUST fit

external surge protection and lightning rod in

order to maintain warranty on this product.

Evidence of surge protection will be

requested on generation of RGA numbers.

5

Preferred!

1

2

3

4

6

4

Now lets have a look around the product…

Overview of Inside…

Call button

Push button

Speaker grill

Cellular PCB

Optional
Prox Coil

Optional

Keypad
module

Optional Keypad

Optional

Prox reader

module

Surge &

Power

Conditionin

g Module

Hinged front

door

Microphone

Built in antenna

Security screw
access

Optional

Prox badge

reader

5

Pedestal Installation

!

!

3

Use minimum 16 gauge wire
from the 24v dc adaptor
provided to the terminals
shown.

1

After fitting the box to the
gooseneck, re-fit the module
and connect a 14 gauge
earth wire to the earth

2

Earth Rod

(close as
possible)

Maintain manufacturer’s

warranty by adhering to the
guidelines shown. Use 110v
surge protected supply.

Surge protected 110v

4

24v dc PSU

16 gauge

30 feet MAX

Call box

Remove 4 screws
and remove power
conditioning module
(if needed)

6

Relay 2

24vdc out

-

+ + -

+

-

Solar or 12v DC IN

24vdc IN (Do NOT use 12v here)

500mA quick blow
output fuse

Optional Battery

Connection leads

3Ah 12v dc max

Power

Module

in

Detail…

Earth Rod
Connection

Gate Position

Limit switch

(optional)

1A quick blow
input fuse

Exit Button

To Call

Button

12v dc 100mA
(backlighting)

24v dc IN

(pre-wired)

CPU Status

Signal Status

Power

Cellular

Module in

Detail…

SIM holder

Modem Status

Antenna

connection

Relay 1

N/O

COM

N/C

N/O

COM

N/C

7

1

2

Slave IN connections

Slave IN

Slave OUT

3

Optional
PROX
module

Baud jumper (remove

for older intercoms)

Keypad
Module

Keypad /

PROX

Modules in

Detail…

Slave OUT connections

Wiring

Relays

Electric Gates

24v out

GND

Note: The manufacturer is not
responsible for wiring to third
party devices. Please consult
an experienced security
installer.

Pedestrian

gates or door

Magnetic

lock

Exit button

Separate lock Power
supply (not supplied)

Start

Common

8

1 2 3 24v

OUT

IN

OUT

IN

OUT

IN

1 2 3 24v

OUT

IN

1 2 3 24v

1 2 3 24v

Inserting the SIM card

WARNING

Ensure power is OFF. Do not hot
insert or remove while power on.

Preferred!

To next
device

Optional

Keypad

Optional

Prox

reader

Optional Slave

Keypad

Optional Slave

Prox Reader

CAT5 (30ft max)

300ft if device

powered separately

To next
device

45 chamfer OUT
Pads DOWN

Ensure SIM is activated.
Pre-pay SIM will need credit first.
At&T preferred. T-Mobile also
compatible in certain areas.

Connecting

Slave

Devices

9

Powering Up & LEDs

Perform a final check of wiring and ensure the antenna is connected before switching on the
power. Once the power is switched on, the power LED should illuminate.

Installing the Programmer APP for the first time

If you are using an Apple or Android smart phone, download and install the FAAC Cell Access Pro
APP. It will make programming much easier.

Note: You may notice the app “Cell Access” on the store. This is for homeowners to use.

CPU

Flashing = standby
Constant ON/OFF = busy

SIGNAL STRENGTH

1 flash = poor (1 bar)
2 flashes = low (2 bars)
3 flashes = good (3 bars)
4 flashes = Strong (4 bars)

5 flashes = searching

POWER

MODEM

Slow flashing = 3G ready
Fast slashing = 4G ready
Constant ON/OFF = searching

10

Accept and allow all
permissions (Android

version shown)

After you send the

registration email, go

back to the app

To register first time,

enter your name, email

and cell phone

11

Programming a Brand-New Install

Programming an EXISTING Install

Enter site or customer name, and INTERCOM PHONE NUMBER
If Engineers and user pass codes are at default then do not change
these. Once completed, you are ready to begin programming.

Now you are ready to begin programming!

12

Programming

Now that you have either entered a new client, or selected an existing client from the client list,
you are now ready to begin programming.

Step 1A: Check Reception

Go to MORE>INFO to reveal the screen shown.
Press the reception check button. On Android the app
will automatically send a SMS string (*20#) to the
intercom.

On iphone, users will be taken to their SMS
screen to confirm before sending the string.

The intercom should reply with a signal level between 1
& 31.

1-12

Poor

13-20

Medium

21-31
Good

For good performance, signal level should be at least
13 or better.

TIP: If signal is lower than recommended, then take

IMMEDIATE action. Change network if possible, or use an
optional high gain antenna. Check power cable is within
recommended specification. (Poor power cable can
lower reception).

SMS message sent to the intercom

SMS reply to your phone

Step1C: Reboot the Intercom

The intercom will need to be rebooted in order to log on to the network with the new APN which you
have stored. If you send another reception check (*20#), you may find that if it was on 3G signal
strength before, that it is now on 4G signal.

Step1B: Set APN (for VOLTE / 4G voice calling)

This feature may need to be set in order to make 4G voice calls with At&T a
reseller of At&T. Check the APN of your provider, enter it in the blue section
below & send as SMS to the intercom. TIP: For At&T cards from At&T store
use “nxtgenphone”.

9999#97APNinfo#

Pass code

Function code

APN info for network

13

Step2: Activate Clock Sync

This feature makes the intercom send itself a SMS after a
power failure.
This feature must be activated to maintain proper time
(the intercom re-calibrates its time from an incoming
SMS message).

SMS Programming Format:

9999#86telephonenumber#

Pass code

Function code

Phone number of the SIM

card in the intercom

Step 3: Activate Daily
Activity

This feature is needed for 2 reasons:

1.To prevent some cellular carriers
disconnecting the 4G LTE due to inactivity
on the device.

2.To keep time synchronisation in regions
where there are summer daylight saving
time changes.

9999#87??#

Pass code

Function code

1-99 days

00= no SMS sheduling

It is recommended to set the number of days
to 01 which will send SMS every day.
Depending on carrier provider, this may be
chargeable to the customer.
NOTE: Must be 2 characters, e.g. 01, 02 etc.

14

Step5: Programming Caller ID
access numbers (100 max).

1. Simply enter cell phone numbers of visitors
whom should have access with caller ID (up
to 4 at a time).

2. Press SAVE. Note: iphone users will be taken
to their SMS screen to confirm the SMS string
(press send).

3. The intercom should reply with an SMS to
your phone showing the SMS string and an
OK status.

SMS Programming Format:

9999#72telephonenumber#72telephonenumb

er#72telephonenumber#72telephonenumber#

To delete a number:

9999#73telephonenumber#

To delete all numbers:

9999#73*#

Step4: Programming Numbers
for the intercom to call

1.Press the SINGLE home icon for a 1 button
system, or MULTI for a 10 button system.

2. Simply enter cell phone numbers and/or
landline phones which the intercom is to call
when the call button is pressed. (10 button
model please enter button number).

3. Press SAVE. Note: iphone users will be taken to
their SMS screen to confirm the SMS string (press
send).

4. The intercom should reply with an SMS to your
phone showing the SMS string and an OK status.

SMS Programming Format:

9999#111telephonenumber#

Pass code

Function code

(add number)

Data

Button number

(1-10)

Telephone number
position 1-4

15

Additional Features

To delete a number:

9999#73telephonenumber#

To delete all numbers:

9999#73*#

Time restricted Caller ID
(20 users)

Enter phone number of visitor

Enter start time in 24hr format (military style) with
no colon. E.g. 8.30am = 0830

Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330

Select the days which access are to be
granted

SMS string for time restricted caller ID:

9999#72#day,day,day#time1,time2#number#

Pass code

Function code

Enter start and end time in
24hr 4 digit format (no colon),
and separate with comma. e.g.
0800,2300

Select days (up to 7)
3 digit format, separate with
commas, e.g. mon,tue,wed

Number

16

Permanent Keypad Code

Stores up to 200 codes, all of which can be used to gain
access 24/7.

Choose relay 1 or relay 2 (pedestrian option)

1 second for gate systems or strike lock. 3-10
seconds for magnetic locks. Can also enter
longer time for holding gates open for a pre­defined period.

SMS String for adding keypad codes:

9999#811code#time#

Pass code

Function

code

4 digit user
code

1 = Relay 1
2 = Relay 2

=SECONDS
1-9999
0 = Latching

Time Restricted Code

Stores up to 20 codes which can be restricted to pre-set
times and days of the week. (Relay 1 only).

Enter a 4 digit code

Enter start time in 24hr format (military style) with
no colon. E.g. 8.30am = 0830

Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330

Select the days which access are to be
granted

SMS String for adding keypad codes:

9999#83#day,day,day#time1,time2#code#

Pass code

Function code

Enter start and end time in
24hr 4 digit format (no
colon), and separate with
comma. e.g. 0800,2300

Select days (up to 7)
3 digit format, separate
with commas.
E.g. mon,tue,wed,thu,fri

4 digit code

Enter a 4 digit code

17

Proximity Cards (Optional)

Cards can be added by serial number printed on the
card. There are 3 types of card stored.

Ensure to select your correct intercom model.
(4G models can store a name against each
card for reference).

Time restricted Prox cards (cards that will only
work during pre-set times and days of the week

Temporary Prox cards which auto expire in a
pre-se time.

Check stored Prox cards. Intercom will reply with
SMS message.

Temporary Code

Stores up to 30 codes which will auto expire after the pre-set
time has elapsed.

Enter a 4 digit code

Enter time in hrs (1-168)

SMS String for temporary code:

9999#82#hours#code#

Pass code

Function

code

Can be between

1-168 hours

4 digit code

Only on selected models!

18

Enter card users name (6 digits max)

24/7 cards

Enter card serial number (10 digits)

SMS String for adding Prox cards/tags:

9999#611cardID#time#name#

Pass code

Function

code

10 digit card ID

1 = Relay 1

2 = Relay 2

=SECONDS

1-9999

0 = Latching

6 digit
name

xxxxxxxx

Choose relay 1 or relay 2 for activation

1 sec for gates or strike lock. 5-10 secs for mag
lock. 0 = latching

Time Restricted Prox Cards

Store up to 20 cards which only work during pre-set
days and times of the week. (Relay 1 only).

Enter start time in 24hr format (military style) with
no colon. E.g. 8.30am = 0830

Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330

Select the days which access are to be granted

Enter card ID (10 digits)

SMS String for time restricted card/tag:

9999#63#day,day,day#time1,time2#cardID#

Pass code

Function code

Enter start and end time in
24hr 4 digit format (no
colon), and separate with
comma. e.g. 0800,2300

Select days (up to 7)
3 digit format, separate
with commas.
E.g. mon,tue,wed,thu,fri

10 digit ID

xxxxxxxx

Only on selected models!

Only on selected models!

19

Deleting cards

This screen allows any known card ID to be deleted (by
serial number), and it will also show the last stored cards for
each type of card.

SMS String for deleting a known card:

9999#64cardID#

Pass code

Function

code

Card ID to be deleted

Deleting ALL cards: 9999#64*#

Enter known card ID (10 digits)

xxxxxxxx

Delete all stored cards and start again.

Auto Expiring Temp Cards

Store up to 30 cards which auto expire within a certain
time frame. (Relay 1 only).

SMS String for temporary card/tag:

9999#62#hours#cardID#

Pass code

Function

code

Can be between

1-168 hours

Card ID

Enter card ID (10 digits)

Enter countdown time in hours (1-168)

xxxxxxxx

Only on selected models!

20

Automatic Open/close

Set up to 20 auto trigger, latch or unlatch
times to control gates, depending on the
setup of the gate system
For step-by-step setup, use trigger times to
open or close gates as required.
For auto-closing gates, use latching and
unlatching commands to control open

1234#1#day,day,day#time#

USER
passcode

Command:

1=trigger relay 1
2=latch relay 1
3=unlatch relay 1
4=trigger relay 2
5=latch relay 2
6=unlatch relay 2

Enter time in 24hr format (no colon)

Select days (up to 7)
3 digit format, separate with commas.
E.g. mon,tue,wed,thu,fri

1.Pick the event

2.Enter time in 24hr format, no colon.

3.Select the days required.

21

App Control of Gates

Relay 1 – Momentary (1234#1#)

Relay 1 – Latch / HOLD (1234#2#)

Relay 1 – Unlatch / UNHOLD
(1234#3#)

Relay 2 – Momentary
(1234#4#)

Relay 2 – Latch / HOLD
(1234#5#)

Relay 2 – Unlatch /
UNHOLD (1234#6#)

Gates can be controlled
from the APP. Take care
not to use the LATCH
command with a strike
lock as it can cause
damage to the lock.

Do Not Disturb

Use this screen to set the ACTIVE time for the call button. Any
button press outside of these times will be ignored by the
intercom.

Quick enable / disable button

Set start and end time for button active times
(24hr format, no colon). E.g. 8.30am = 0830.

Set the days in which calls should be received,
and do not select days which calls should be
ignored.

9999#21#day,day,day#time1,time2#

Pass code

Function code

Enter start and end time in 24hr 4 digit
format (no colon), and separate with
comma. e.g. 0800,2300

Select days (up to 7)
3 digit format, separate with commas.
E.g. mon,tue,wed,thu,fri

To activate, enter the following code:

1234#21#ON# (change ON to OFF to disable again).

22

Out of Hours / After Hours

The number stored in this screen will receive calls from the
intercom after hours if the do not disturb feature is set. This is
useful for commercial installs to call a manager after
normal business hours.

Enter phone number to receive out of hours calls

Enter button number (enter 1 for 1 button unit)

9999#211telephonenumber#

Pass code

Function code
(add number)

Data

Button number

(1-10)

Telephone number
position 1-4

Programming codes

There are 2 main SMS programming pass codes
on the intercom. One for the installer (default

9999), and the other for the user/homeowner
(default 1234). It is advised to change these from
the defaults in order to help maintain property
security. Note, user and programmer code
cannot be the same as each other.

If changing default codes, then you will now
need to update the client list before you can
do any further programming.
If the 1234 user access code is changed,
then you will also need to change it on the
home owners app.

SMS Strings:

9999#01XXXX# (X=new programmers

code)

9999#02XXXX# (X=new user access code)

23

Ringing Times

In order to prevent unanswered calls going to
voicemail (which will prevent the intercom rolling
to then next phone number), you can adjust the
ringing time to end the call before voicemail is
picked up.

Enter time in seconds (1-99, default = 20)

SMS strings:

9999#45XX# (X=dialling time for first number)
9999#46XX# (X=dialling time for second number)
9999#47XX# (X=dialling time for third number)
9999#53XX# (X= talking time in seconds, 9999

max)

Volumes

Adjust microphone and speaker volumes (1-9,
default = 5).
If your customer experiences high levels of echo
on their phone when speaking to the gate, try
reducing the microphone sensitivity as much as
possible and also reduce the speaker volume if
possible.

SMS string for Speaker Volume:

9999#3X# (X=1-9, default = 5)

SMS string for Microphone Volume:

9999#4X# (X=1-9, default = 5)

24

Information

This screen is very useful for retrieving information from the
intercom and its status. E.g. keypad codes, or state of the
relays.

*20#

SIG = 21 4G

*21#

O:5559994321
O:5557811234

I:5559994321

O=dial out no.
I=dial in no.
Multiple SMS will
be sent

FW version and
sig strength will
be sent

*22#

Open
Relay1=on
Relay2=off

“open” refers

to state of the

“status” input

connection in
the intercom.
Relay 1 and 2
will show ON if
latched.

1234#26#

NORM:xxxx
PLAN:xxxxx
TEMP:xxxxx

1234#25#

NORM:xxxx
PLAN:xxxxx
TEMP:xxxxx

NORM: 24/7 cards
PLAN: time restricted cards
TEMP: Temporary cards

NORM: 24/7 codes
PLAN: time restricted codes
TEMP: Temporary codes

*23#

0930-05/01/19-code-XX34

Last 20 events are listed, 4 events
per SMS, most recent first

Last 2 digits of keypad code
used

Event type

Date & time

25

Complete list of parameters

The table below show the complete list of features.

Programming messages below must begin

with 9999# (assuming 9999 is still the programming passcode)…

Changing pass codes

9999#01????#

Change programming password

9999

9999#02????#

Change access control password (SMS control of relays, or
non-stored numbers can call intercom & enter code to
activate output 1).

1234

9999#03????#

Change monitoring mode password (user can call the
intercom, enter this pass code to listen in and speak)

5555

Dial out numbers

9999#1XY????#

Store dialling out numbers. (X = button number 1-9 & 0 for
button 10) (Y = number dialled 1-4) (???? = phone number)

N/A

9999#1XY*#

Delete a dial out number. (X = button number) (Y = number
position 1-4)

N/A

Volume controls

9999#3?#

Speaker volume. Where ? = 1-9. 1 = lowest, 9 = highest.

5

9999#4?#

Microphone volume. Where ? = 1-9. 1 = lowest, 9 =
highest.

5

Timings

Relay Times

Relay default trigger times are 1 second. Use this feature
to change a relay for a longer time perhaps for a
magnetic door lock or to make one relay a momentary
relay and the other a 1 hour relay for example.

SMS string for relay 1:

9999#50XXXX# (X=time in seconds, 1-9999)

SMS string for relay 2:

9999#51XXXX# (X=time in seconds, 1-9999)

Enter time in seconds (1-9999)

26

9999#50?#

Relay 1 time. ? = seconds, 1-9999

1 sec

9999#51?#

Relay 2 time. ? = seconds, 1-9999.

1 sec

9999#45??#

Calling time for first number, adjust this to avoid voicemail
picking up a call (10-99 secs)

20 secs

9999#46??#

Calling time for second number, adjust this to avoid
voicemail picking up a call (10-99 secs)

20 secs

9999#47??#

Calling time for third number, adjust this to avoid voicemail
picking up a call (10-99 secs)

20 secs

9999#53????#

Talking time. 5-9999 seconds.

60 secs

9999#55??#

Max monitoring time (for listen in mode when calling the
intercom) 00-60 mins. 00 = no limit.

10 mins

Scheduled service calls

9999#

77number#

Store a service number to receive a scheduled call or SMS
from the unit. Useful for SIM cards which are not often used
to prevent switch off by the network provider.

N/A

9999#57??#

Set the time schedule for the intercom to make a scheduled
call or SMS to the service number. 00-60 day time schedule.
00 = no call or SMS.

00

9999#58?#

Choose between making a scheduled call or scheduled
SMS. 1 = SMS. 2 = call.

1

9999#77*#

Delete the stored service number

N/A

Caller ID features

9999#

72number#

Store caller ID number. Max 14 digits. Only last 6 digits
compared.

N/A

9999#

73number#

Delete caller ID number.

N/A

9999#73*#

Delete all caller ID numbers

N/A

Service & diagnostic messages (no passcode required for some of these!)

*20#

Check reception level 1-31 (no passcode needed)

N/A

*21#

Check stored numbers. O = dial out number. I = dial in
number. E = end of message. (no passcode needed)

N/A

*22#

Check input status and relay status. (No passcode needed)

N/A

*23#

Sends SMS messages of the last 20 events.

N/A

1234#25#

Check stored keypad codes.

N/A

Keypad Programming

9999#

81Xcode#time#

Permanent codes - X=1 or 2 for relay 1 or 2. Code = 4-6
digits. Time = 1-9999 seconds, or 0 for latching code.

N/A

9999#

83#day,day,day

#time1,time2#

code#

Time restricted codes
Day = day of the week e.g. mon,tue,wed,thur,fri.
Time1 = start time. Time2 = end time (24 hr format, no
colon. E.g. 11:30pm = 2330. 8.30am = 0830.
Code = pin code 4-6 digits.

N/A

9999#

82#hours#

Temporary codes
Hours = time to expire in hours (1-168 hours).

N/A

27

code#

Code = Pin code 4-6 digit code.

9999#84code#

Delete code – Code=known code to be deleted.

N/A

9999#84*#

Delete all codes.

N/A

Notifications

9999#80X#

X=1 to disable. X=2 to enable.

N/A

9999#78XXX#

X=phone number to send notifications to. (*=delete
number)

N/A

9999#79text#

X=text to send to the receiving phone e.g. “gate opened”

N/A

Automatic Time Clock Trigger Times

1234#X#

day,day,day#
time#

X=1,2.3 (trigger, latch, unlatch relay 1) 4,5,6 (relay 2)
Day = days of the week (mon,tue,wed,thur,fri,sat,sun)
Time = time of day (24 hr format, no colon. E.g. 8:30am =

0830)

N/A

1234*X#

Delete ALL automatic trigger times.

N/A

Clock Sync - Auto Time Calibration after Power Fail

9999#86XXX#

X=telephone number of SIM inside the intercom.

N/A

9999#86*#

Delete the phone number.

N/A

Summer Daylight Auto Correct

9999#87??#

?? = number of days between SMS calibration SMS should
be sent. 0 = no message sending.

N/A

Do Not Disturb (push button de-activated during set times)

1234#21#ON#

ON = activated. OFF = de-activated.

OFF

9999#

21#day,day,day

#time1,time2#

Enter all active days during which button should operate.
Enter start and end time button should operate
(24 hr format, no colon. E.G 8:30am = 0830)

N/A

Alternate Number to Call During Do Not Disturb Times.

9999#

21X????#

X = button number (1-9. Enter 1 for 1 button system. Enter 0
for button 10)
???? = Alternative phone number to call out of hours.

Restore Defaults

9999#999#

Send with passcode string to clear all programming.

N/A

Control by SMS

This intercom allows the user to send SMS commands to control the relays and check status as
follows…

1234#1# - Relay 1 momentary trigger.
1234#2# - Relay 1 latch ON or hold ON.
1234#3# - Relay 1 unlatch or switch OFF.

1234#4# - Relay 2 momentary trigger.
1234#5# - Relay 2 latch ON or hold ON.
1234#6# - Relay 2 unlatch or switch OFF.

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Troubleshooting guide

Q. The unit will not power up. No LEDs on.
A. Check power supply voltage at intercom is within 14.8V DC. Cable length from PSU to
intercom should be less than 25 feet and in 14 gauge. Check the fuse.

Q. The unit powers up but is not showing network reception or will not respond to SMS.
A. This means the unit is not able to detect the network for some reason.

-Power off the unit, remove the SIM and check it in a mobile phone to verify it can make a call
and has calling credit.

-Disable any PIN code request if active on the SIM card.

-Check the SIM is a standard voice capable SIM. If you are unsure, contact your SIM card
provider to verify. Compatible networks are At&T and T-Mobile.

-Check the reception is medium or good. Poor reception is not sufficient.

-Power off, remove the SIM, use fine sand paper to lightly sand the SIM pads and contacts on the
GSM unit, lightly bend the contacts upwards so that they make better contact with the SIM and
try again.

Q. The unit calls the first number, but there is not enough time to answer before it diverts to the
next number.
A. Increase the no answer time as per programming instructions.

Q. The unit calls the first number but voicemail comes on before it can ring the second number.
A. Decrease the no answer time as per programming instructions.

Q. The caller ID part does not work.
A. Be sure to program the caller ID part under 72 feature. If your number is a private or number
withheld, then it will not work.

-Even if you have already programmed a number to receive a call from the intercom, if you also
want that number to have caller ID access, it must be programmed under the 72 feature also.

-Ensure the number is entered as you would normally dial it from another phone.

-For US customers, ensure the numbers have been entered with a leading 1. If this does not work,
try again without the leading 1.

Q. There is no audio from the gate, but the person at the gate can hear ok.
A. This can be due to low reception or excessively long power cables.

-Check reception level by *20#.

-Change SIM card if necessary to another network which may have better coverage.

-Purchase a high gain antenna.
This may also be caused by a defective microphone, water on a microphone from a sprinkler for
example, or dirt/insects blocking the microphone hole. If reception is optimum and the problem
persists, contact your supplier or installer.

Q. The audio quality that can be heard on the remote telephone is poor or humming (buzzing).
A. A small amount of GSM buzz can be considered normal on GSM intercoms, but not so much
that causes inability to hear the person speaking. This is a symptom of poor reception. Try above
steps on checking and improving reception. Consider fitting an external high gain antenna.

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Q. The trigger keys do not work when the intercom calls a phone.
A. Check if you can hear the relay clicking at the gate when the keys are pressed during a call. If
it can be heard, then the system is working, check wiring between the relay and the lock or gate
panel. If the relays do not make a clicking sound, then check this feature on a different mobile
cell phone or landline. If it works on a different phone, check the settings on the phone in
question under DTMF tones.
Failure of DTMF tones to operate correctly is also a symptom of low reception or insufficient
power cabling. Check steps above on improving reception or addressing the power problem.

-Also check that the relays are not already latched with the *22# command. If they are latched,
they need unlatched before the trigger keys will work.

-Sometimes excessively long power cables or thin power cables can cause this problem. Prove it
by connecting a temporary extension lead and the power supply directly to the unit.

Q. The system was operating the gates fine, but now it will not trigger the gates.
Frequently, this is cause by the user accidentally latching the relay. This latches the output relay
permanently on. Send the intercom the following SMS *22#. The intercom should reply with a

message detailing the relay status.. If it has been latched, then the message will state “the relay
is ON”. In this case refer to the user guide to read how to unlatch it again.

Q. The unit no longer calls out to phones but I can make a call to it from my phone.
A – Check there is balance on the SIM card.
A – Switch off the power, remove the SIM, put it into a phone, and check that a call can be
made from a phone. This will verify if the SIM is still working and in service.

Q. The Android App shows an error message “Command Failed” when I try to use a function.
A – Go to phone settings/application manager/cellbox prime/permissions, and ensure all
permissions are turned ON. Also ensure the app settings screen has a valid phone number
stored.

Change History

Key:
P = Panel version H = Hardware PCB version S = Software version

Version

Reason for change

Date

P H S

30

Warranty Terms

To the original purchaser only:
FAAC International, Inc., warrants, for twenty-four (24) months from the date of invoice, the gate
operator systems and other related systems and equipment manufactured by FAAC S.p.A. and
distributed by FAAC International, Inc., to be free from defects in material and workmanship
under normal use and service for which it was intended provided it has been properly installed
and operated.
FAAC International, Inc.’s obligations under this warranty shall be limited to the repair or
exchange of any part of parts manufactured by FAAC S.p.A. and distributed by FAAC
International, Inc. Defective products must be returned to FAAC International, Inc., freight
prepaid by purchaser, within the warranty period. Items returned will be repaired or replaced, at

FAAC International, Inc.’s option, upon an examination of the product by FAAC International,

Inc., which discloses, to the satisfaction of FAAC International, Inc., that the item is defective.
FAAC International, Inc. will return the warranted item freight prepaid. The products
manufactured by FAAC S.p.A. and distributed by FAAC International, Inc., are not warranted to
meet the specific requirements, if any, of safety codes of any particular state, municipality, or
other jurisdiction, and neither FAAC S.p.A. or FAAC International, Inc., assume any risk or liability
whatsoever resulting from the use thereof, whether used singly or in combination with other
machines or apparatus.
Any products and parts not manufactured by FAAC S.p.A. and distributed by FAAC International,
Inc., will carry only the warranty, if any, of the manufacturer. This warranty shall not apply to any

products or parts thereof which have been repaired or altered, without FAAC International, Inc.’s

written consent, outside of FAAC International, Inc.’s workshop, or altered in any way so as, in the
judgment of FAAC International, Inc., to affect adversely the stability or reliability of the product(s)
or has been subject to misuse, negligence, or accident, or has not been operated in

accordance with FAAC International, Inc.’s or FAAC S.p.A.’s instructions or has been operated

under conditions more severe than, or otherwise exceeding, those set forth in the specifications
for such product(s). Neither FAAC S.p.A. nor FAAC International, Inc., shall be liable for any loss or
damage whatsoever resulting, directly or indirectly, from the use or loss of use of the product(s).
Without limiting the foregoing, this exclusion from liability embraces a purchaser’s expenses for
downtime or for making up downtime, damages for which the purchaser may be liable to other
persons, damages to property, and injury to or death of any persons.
FAAC S.p.A. or FAAC International, Inc., neither assumes nor authorizes any person to assume for
them any other liability in connection with the sale or use of the products of FAAC S.p.A. or FAAC
International, Inc. The warranty herein above set forth shall not be deemed to cover
maintenance parts, including, but not limited to, hydraulic oil, filters, or the like. No agreement to
replace or repair shall constitute an admission by FAAC S.p.A. or FAAC International, Inc., of any
legal responsibility to effect such replacement, to make such repair, or otherwise. This limited
warranty extends only to wholesale customers who buy directly through FAAC International, Inc.’s
normal distribution channels. FAAC International, Inc., does not warrant its products to end
consumers.
Consumers must inquire from their selling dealer as to the nature and extent of that dealer’s
warranty, if any. This warranty is expressly in lieu of all other warranties expressed or implied
including the warranties of merchantability and fitness for use. This warranty shall not apply to
products or any part thereof which have been subject to accident, negligence, alteration,
abuse, or misuse or if damage was due to improper installation or use of improper power
source, or if damage was caused by fire, flood, lightning, electrical power surge, explosion, wind
storm, hail, aircraft or vehicles, vandalism, riot or civil commotion, or acts of God.

31

Regulatory Compliance

FCC Id: 2ALPX-PE-4GA

(Multiple variation part numbers registered under this main part number)
Grantee: Advanced Electronic Solutions Global LLC
This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

Output power listed is ERP below 1GHz for Part 22 and EIRP above 1GHz for Part 24. RF
exposure compliance is addressed for 1.1310 and 2.1091 MPE limits. The antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons. End Users must be provided with transmitter operation conditions for satisfying
RF exposure compliance.

32

Note: For legal reasons, telephone technical support is for registered and

qualified product dealers only. Home owners and end users should contact

their local dealer for product technical support