Epson WorkForce Pro WP-4010, WorkForce Pro WP-4023 Owner's Manual
WorkForce
®
Pro WP-4010/WP-4023
User's Guide
Contents
WorkForce Pro WP-4010/WP-4023 User's Guide...................................................................................... 9
Product Basics .......................................................................................................................................... 10
Loading Paper ........................................................................................................................................... 19
Printer Parts Locations....................................................................................................................... 10
Printer Parts - Top ......................................................................................................................... 11
Printer Parts - Back........................................................................................................................ 12
Printer Parts - Inside...................................................................................................................... 13
Printer Parts - Control Panel Buttons and Lights ........................................................................... 13
The Power Off Timer.......................................................................................................................... 15
Changing the Power Off Timer Setting - Windows......................................................................... 15
Changing the Power Off Timer Setting - Mac OS X....................................................................... 16
Wireless Printing from a Mobile Device.............................................................................................. 17
Using EPSON Connect Email Print ................................................................................................... 18
Loading Paper in the Cassette........................................................................................................... 19
Loading Paper in the Rear MP (Multipurpose) Tray .......................................................................... 24
Loading Envelopes ............................................................................................................................ 27
Paper Loading Capacity..................................................................................................................... 30
Available EPSON Papers................................................................................................................... 31
Paper or Media Type Settings............................................................................................................ 32
Setting the Paper Size for Each Source............................................................................................. 33
Setting the Paper Size for Each Source - Windows....................................................................... 33
Setting the Paper Size for Each Source - Mac OS X..................................................................... 35
Installing the Optional Second Paper Cassette.................................................................................. 37
Printing From a Computer........................................................................................................................ 39
Printing with Windows........................................................................................................................ 39
Selecting Basic Print Settings - Windows...................................................................................... 39
Paper Source Options - Windows............................................................................................. 41
Print Quality Options - Windows ............................................................................................... 42
Multi-Page Printing Options - Windows..................................................................................... 42
Selecting Double-sided Printing Settings - Windows..................................................................... 43
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Double-sided Printing Options - Windows................................................................................. 45
Print Density Adjustments - Windows....................................................................................... 46
Selecting Additional Layout and Print Options - Windows............................................................. 46
Custom Color Correction Options - Windows............................................................................ 47
Additional Settings Options - Windows..................................................................................... 49
Selecting a Printing Preset - Windows........................................................................................... 49
Printing Your Document or Photo - Windows ................................................................................ 50
Selecting Default Print Settings - Windows.................................................................................... 51
Changing the Language of the Printer Software Screens......................................................... 52
Changing Automatic Update Options ............................................................................................ 53
Printing with Mac OS X 10.5, 10.6, or 10.7......................................................................................... 54
Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7............................................................. 55
Paper Source Options - Mac OS X 10.5/10.6/10.7.................................................................... 59
Print Quality Options - Mac OS X 10.5/10.6/10.7...................................................................... 59
Print Options - Mac OS X 10.5/10.6/10.7.................................................................................. 60
Selecting Page Setup Settings - Mac OS X 10.5/10.6/10.7........................................................... 60
Selecting Print Layout Options - Mac OS X 10.5/10.6/10.7 ........................................................... 60
Sizing Printed Images - Mac OS X 10.5/10.6/10.7......................................................................... 61
Selecting Double-sided Printing Settings - Mac OS X 10.5/10.6/10.7 ........................................... 62
Double-sided Printing Options and Adjustments - Mac OS X ................................................... 64
Managing Color - Mac OS X 10.5/10.6/10.7.................................................................................. 64
Color Matching and Color Options - Mac OS X 10.5/10.6/10.7................................................. 65
Printing Your Document or Photo - Mac OS X 10.5/10.6/10.7....................................................... 66
Checking Print Status - Mac OS X 10.5/10.6/10.7 .................................................................... 67
Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7........................................................... 67
Printing Preferences - Mac OS X 10.5/10.6/10.7...................................................................... 68
Printing with Mac OS X 10.4............................................................................................................... 69
Selecting Page Setup Settings - Mac OS X 10.4........................................................................... 69
Selecting Basic Print Settings - Mac OS X 10.4............................................................................. 70
Paper Source Options - Mac OS X 10.4.................................................................................... 73
Print Quality Options - Mac OS X 10.4...................................................................................... 73
Print Options - Mac OS X 10.4.................................................................................................. 74
Selecting Print Layout Options - Mac OS X 10.4........................................................................... 74
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Sizing Printed Images - Mac OS X 10.4......................................................................................... 74
Selecting Double-sided Printing Settings - Mac OS X 10.4 ........................................................... 75
Managing Color - Mac OS X 10.4.................................................................................................. 76
Color Options - Mac OS X 10.4................................................................................................. 77
Selecting Printing Preferences - Mac OS X 10.4........................................................................... 77
Printing Preferences - Mac OS X 10.4...................................................................................... 78
Printing Your Document or Photo - Mac OS X 10.4....................................................................... 78
Checking Print Status - Mac OS X 10.4 .................................................................................... 79
Cancelling Printing Using a Product Button........................................................................................ 80
Replacing Ink Cartridges and Maintenance Boxes ................................................................................ 81
Check Cartridge and Maintenance Box Status................................................................................... 81
Checking Cartridge and Maintenance Box Status Lights............................................................... 81
Checking Cartridge and Maintenance Box Status With Windows.................................................. 82
Checking Cartridge and Maintenance Box Status With Mac OS X................................................ 85
Purchase EPSON Ink Cartridges and Maintenance Box.................................................................... 87
Ink Cartridge and Maintenance Box Part Numbers ....................................................................... 87
Removing and Installing Ink Cartridges.............................................................................................. 87
Replacing the Maintenance Box......................................................................................................... 90
Adjusting Print Quality.............................................................................................................................. 95
Print Head Maintenance..................................................................................................................... 95
Print Head Nozzle Check............................................................................................................... 95
Checking the Nozzles Using the Printer Buttons....................................................................... 95
Checking the Nozzles Using a Computer Utility........................................................................ 96
Print Head Cleaning ...................................................................................................................... 99
Cleaning the Print Head Using the Printer Buttons ................................................................... 99
Cleaning the Print Head Using a Computer Utility................................................................... 100
Print Head Alignment ....................................................................................................................... 103
Aligning the Print Head Using a Computer Utility......................................................................... 103
Cleaning the Paper Path.................................................................................................................. 106
Cleaning and Transporting the Product................................................................................................ 107
Cleaning the Product........................................................................................................................ 107
Transporting the Product.................................................................................................................. 107
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Solving Problems.................................................................................................................................... 109
Checking for Software Updates........................................................................................................ 109
Printer Light Status........................................................................................................................... 109
Running a Printer Check.................................................................................................................. 112
Solving Setup Problems................................................................................................................... 113
Noise After Ink Installation........................................................................................................... 114
Software Installation Problems.................................................................................................... 114
Solving Network Problems............................................................................................................... 115
Product Cannot Connect to a Wireless Router or Access Point .................................................. 115
Network Software Cannot Find Product on a Network................................................................. 116
Product Does Not Appear in Mac OS X Printer Window.............................................................. 116
Cannot Print Over a Network....................................................................................................... 116
Printing a Network Status Sheet.................................................................................................. 117
Solving Paper Problems................................................................................................................... 117
Paper Feeding Problems............................................................................................................. 117
Paper Jam Problems Inside the Product ..................................................................................... 118
Paper Jam Problems in the Cassette .......................................................................................... 120
Paper Jam Problems in the Duplexer.......................................................................................... 122
Paper Ejection Problems............................................................................................................. 124
Solving Problems Printing from a Computer .................................................................................... 125
Nothing Prints.............................................................................................................................. 125
Noise Occurs, But Nothing Prints................................................................................................ 126
Noise When Product Sits for a While........................................................................................... 126
Product Icon Does Not Appear in Windows Taskbar................................................................... 126
Error After Cartridge Replacement.............................................................................................. 127
Printing is Slow............................................................................................................................ 127
Solving Page Layout and Content Problems.................................................................................... 128
Inverted Image ............................................................................................................................ 128
Too Many Copies Print................................................................................................................ 129
Blank Pages Print........................................................................................................................ 129
Incorrect Margins on Printout....................................................................................................... 130
Incorrect Characters Print............................................................................................................ 130
Incorrect Image Size or Position.................................................................................................. 131
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Solving Print Quality Problems......................................................................................................... 131
White or Dark Lines in Printout.................................................................................................... 131
Blurry or Smeared Printout.......................................................................................................... 132
Faint Printout or Printout Has Gaps............................................................................................. 133
Grainy Printout............................................................................................................................. 134
Incorrect Colors........................................................................................................................... 135
Slanted Printout........................................................................................................................... 135
When to Uninstall Your Product Software ........................................................................................ 136
Uninstalling Printing Software - Windows.................................................................................... 136
Uninstalling Product Software - Mac OS X.................................................................................. 136
Where to Get Help............................................................................................................................ 137
Technical Specifications ........................................................................................................................ 139
Windows System Requirements ...................................................................................................... 139
Mac System Requirements.............................................................................................................. 140
Printing Specifications...................................................................................................................... 140
Paper Specifications ........................................................................................................................ 140
Printable Area Specifications ........................................................................................................... 141
Ink Cartridge Specifications.............................................................................................................. 143
Dimension Specifications................................................................................................................. 143
Electrical Specifications ................................................................................................................... 144
Environmental Specifications........................................................................................................... 145
Interface Specifications.................................................................................................................... 145
Network Interface Specifications...................................................................................................... 145
Safety and Approvals Specifications................................................................................................ 146
Notices ..................................................................................................................................................... 147
FCC Compliance Statement............................................................................................................. 147
Software Notices (WorkForce Pro WP-4010)................................................................................... 148
Software Notices (WorkForce Pro WP-4023)................................................................................... 153
Trademarks...................................................................................................................................... 158
Copyright Notice............................................................................................................................... 158
A Note Concerning Responsible Use of Copyrighted Materials................................................... 159
Default Delay Times for Power Management for EPSON Products ............................................ 159
Copyright Attribution.................................................................................................................... 159
7
WorkForce Pro WP-4010/WP-4023 User's Guide
Welcome to the WorkForce Pro WP-4010/WP-4023 User's Guide.
9
Product Basics
See these sections to learn about the basic features of your product.
Note: Your product may look different from the illustrations in this guide, but the instructions are the
same.
Printer Parts Locations
The Power Off Timer
Wireless Printing from a Mobile Device
Using EPSON Connect Email Print
Printer Parts Locations
See these sections to identify the parts on your printer.
Printer Parts - Top
Printer Parts - Back
Printer Parts - Inside
Printer Parts - Control Panel Buttons and Lights
Parent topic: Product Basics
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Printer Parts - Top
1 Edge guides on paper cassette
2 Paper stopper
3 Output tray extension
4 Output tray
5 Edge guides on rear MP tray
6 Rear MP (multipurpose) tray
7 Feeder guard
Parent topic: Printer Parts Locations
11
Printer Parts - Back
1 USB port
2 Ethernet LAN port
3 Maintenance box
4 Duplexer (rear unit)
5 AC inlet
Parent topic: Printer Parts Locations
12
Printer Parts - Inside
1 Ink cartridge slots
2 Front cover
3 Print head
Parent topic: Printer Parts Locations
Printer Parts - Control Panel Buttons and Lights
WP-4023
13
1
The power light
2
The power button
3 The network status button
4 The Wi-Fi button
5
The paper feed button
6
The black cleaning button
7
The color cleaning button
8
The cancel button
9 The WiFi light
10 The maintenance box light
11
The paper light
12
The ink out lights
WP-4010
1
The power light
2
The power button
3 The network status button
4
The paper feed button
5
The black cleaning button
14
6
The color cleaning button
7
The cancel button
8 The Ethernet light
9 The maintenance box light
10
The paper light
11
The ink out lights
Parent topic: Printer Parts Locations
Related references
Printer Light Status
The Power Off Timer
The product turns off automatically if it is not used for a period of time after it enters sleep mode. You can
adjust the time period before power off, but increasing the time reduces the product's energy efficiency.
Changing the Power Off Timer Setting - Windows
Changing the Power Off Timer Setting - Mac OS X
Parent topic: Product Basics
Changing the Power Off Timer Setting - Windows
You can use the printer software to change the time period before the printer turns off automatically.
1. Do one of the following:
• Windows 7: Click and select Devices and Printers. Right-click your product name and select
Printer Properties.
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, and select Properties.
• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your
product name and select Properties.
2. Click the Optional Settings tab, then click Printer Settings. You see the Printer Settings window:
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3. Select the time period you want as the Power Off Timer setting.
4. Click Apply.
5. When you see the confirmation message, click Yes, then close the Printer Settings window.
Parent topic: The Power Off Timer
Changing the Power Off Timer Setting - Mac OS X
You can use the printer software to change the time period before the printer turns off automatically.
1. Do one of the following:
• Mac OS X 10.6/10.7: In the Apple menu or the Dock, select System Preferences. Select Print &
Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and
select Open Printer Utility.
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• Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print &
Fax or Print & Scan, select your product, and select Open Print Queue or Print Queue. Select
Utility.
2. Select Printer Settings. You see this window:
3. Select the time period you want as the Power Off Timer setting.
4. Click Apply.
Parent topic: The Power Off Timer
Wireless Printing from a Mobile Device
You can print photos, documents, web pages, and more from smartphones or tablets, such as iPhones,
iPads, and Android devices (WorkForce Pro WP-4023).
1. Set up your product for wireless printing as described on the Start Here sheet.
17
2. Visit www.epson.com/connect to learn more about mobile device printing and check the compatibility
of your mobile device.
3. Connect your mobile device to the same wireless network that your product is using.
4. Print from your mobile device to your EPSON product.
Parent topic: Product Basics
Using EPSON Connect Email Print
With EPSON Connect Email Print, you can print from any device that can send email, such as your
smartphone, tablet, or laptop. Email Print features a unique email address assigned to your EPSON
product, similar to having a dedicated fax number. When you want to print, just send an email with
attachments to your product's email address.
1. Set up your product for network printing as described on the Start Here sheet.
2. If you did not already set up Email Print when you installed your product software, visit
www.epson.com/connect to learn more about Email Print, check compatibility, and get detailed
setup instructions.
3. Send an email with attachments to your product's Email Print address.
Note: Both the email and any attachments print by default. You can change these printing options by
logging into your EPSON Connect account.
Parent topic: Product Basics
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Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper in the Cassette
Loading Paper in the Rear MP (Multipurpose) Tray
Loading Envelopes
Paper Loading Capacity
Available EPSON Papers
Paper or Media Type Settings
Setting the Paper Size for Each Source
Installing the Optional Second Paper Cassette
Loading Paper in the Cassette
You can load Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), and Legal
(8.5 × 14 inches [216 × 357 mm]) plain paper in the paper cassette.
1. Close the output tray, if necessary.
19
2. Pull out the paper cassette.
3. Slide the edge guides outward.
Note: If you are using legal-size paper, squeeze the tab to extend the paper cassette.
20
4. Load a stack of paper, printable side down, in the cassette as shown.
21
5. Slide the edge guides against the paper, but not too tightly.
Note: Make sure the paper fits beneath the top edges of the guide, and is not sticking out from the
end of the cassette.
22
Caution: To prevent paper feeding problems, make sure you do not load too much paper in the
cassette.
6. Gently replace the paper cassette.
7. Extend the output tray and open the paper stopper.
Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or
insert the paper cassette during printing.
23
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Related tasks
Loading Paper in the Rear MP (Multipurpose) Tray
Loading Envelopes
Loading Paper in the Rear MP (Multipurpose) Tray
You can print documents on a variety of paper types and sizes.
1. Extend the output tray and open the paper stopper.
Note: If you are using legal-size or longer paper, do not open the paper stopper.
24
2. Pull up the rear MP tray.
3. Flip the feeder guard forward, then slide the edge guides outward.
25
4. Insert paper, glossy or printable side up and short edge first, in the center of the tray. If you are
inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.
Caution: To prevent paper feeding problems, make sure you do not load too much paper in the tray.
5. Slide the edge guides against the paper, but not too tightly.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guides.
• Check the paper package for any additional loading instructions.
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Note: You can load binder paper with holes in the rear MP tray. The paper must be one of the following
sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14
inches [216 × 357 mm]). The holes must be within 0.74 inch (19 mm) of the left edge of the page.
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Related tasks
Loading Paper in the Cassette
Loading Envelopes
Loading Envelopes
You can print on plain paper envelopes in this size: No. 10 (4.1 × 9.5 inches [105 × 241 mm]).
1. Extend the output tray and open the paper stopper.
27
2. Pull up the rear MP tray.
3. Flip the feeder guard forward, then slide the edge guides outward.
28
4. Insert envelopes, short edge first and with the flap facing down, in the center of the tray.
5. Slide the edge guides against the envelopes, but not too tightly.
Always follow these envelope loading guidelines:
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• If print quality declines when printing multiple envelopes, try loading one envelope at a time.
• Do not load envelopes that are curled, folded, or too thin.
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Related tasks
Loading Paper in the Cassette
Loading Paper in the Rear MP (Multipurpose) Tray
29
Paper Loading Capacity
Paper type Loading capacity - paper Loading capacity - rear MP
Plain paper 250 sheets Letter (8.5 × 11 80 sheets
EPSON Bright White Paper 200 sheets 50 sheets
EPSON Presentation Paper Matte — 80 sheets
Thick paper (cardstock up to 68 lb) — 10 sheets Letter (8.5 × 11
EPSON Premium Presentation — 20 sheets
Paper Matte
cassette tray
inches [216 × 279 mm])
250 sheets Legal (8.5 × 14 1 sheet
inches [216 × 357 mm])
20 sheets for manual two-sided
printing
inches [216 × 279 mm]) and A4
(8.3 × 11.7 inches [210 × 297
mm])
5 sheets for manual two-sided
printing
EPSON Premium Presentation
Paper Matte Double-sided
EPSON Ultra Premium Presentation
Paper Matte
EPSON Brochure & Flyer Paper
Matte Double-sided
EPSON Photo Paper Glossy
EPSON Premium Photo Paper
Glossy
EPSON Ultra Premium Photo Paper
Glossy
EPSON Premium Photo Paper
Semi-gloss
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