Epson WF-3010DW User Guide

User’s Guide

NPD4671-01 EN

User’s Guide

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

EPSON of Seiko Epson Corporation.

Intel

PowerPC

Microsoft

Apple

Adobe, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated, which may be registered in certain jurisdictions.

is a registered trademark, and EPSON EXCEED YOUR V IS IO N o r E XC E ED YO U R V IS IO N i s a tr ad em a rk

and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.

™

is a registered trademark of Intel Corporation.

is a registered trademark of International Business Machines Corporation.

, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.

, Macintosh®, Mac OS®, and OS X® are registered trademarks of Apple Inc.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

User’s Guide

Contents

Introduction

Where to Find Information................... 6

Caution, Important and Note................. 6

Operating System Versions................... 6

Important Instructions

Safety Instructions......................... 8

Product Advisories and Warnings.............. 8

Setting up/using the product................ 8

Using the product with a wireless connection

.................................... 10

Handling ink cartridges................... 10

Getting to Know Your Product

Product Parts............................ 11

Guide to the Control Panel.................. 12

Buttons............................... 12

Lights................................ 13

Other Options........................... 32

Printing photos the easy way............... 32

Product presets (For Windows Only). . . . . . . . . 33

2-sided printing........................ 33

Fit to page printing...................... 35

Pages per Sheet printing.................. 37

Sharing the Product for Printing.............. 38

Setup for Windows...................... 38

Setup for Mac OS X...................... 40

Replacing Ink Cartridges

Ink Cartridge Safety Instructions, Precautions,

and Specifications......................... 41

Safety instructions....................... 41

Precautions on ink cartridge replacement. . . . . . 42

Ink Cartridge Specifications................ 43

Checking the Ink Cartridge Status............. 43

For Windows.......................... 43

For Mac OS X.......................... 44

Temporarily Printing with Black Ink When Color

Ink Cartridges are Expended................. 45

For Windows.......................... 46

For Mac OS X.......................... 47

Conserving Black Ink When the Cartridge Is Low

(For Windows Only)....................... 48

Replacing an ink cartridge................... 49

Paper and Media Handling

Introduction to Using, Loading, and Storing

Media.................................. 14

Storing paper.......................... 14

Selecting Paper........................... 14

Paper type settings from the printer driver. . . . . 16

Loading Paper into the Paper Cassette.......... 17

Loading Envelopes into the Paper Cassette. . . . . . . 20

Loading Paper and Envelopes into the Rear Paper

Feed Slot................................ 23

Printing

Printer Driver and Status Monitor............. 26

Accessing the printer driver for Windows..... 26

Accessing the printer driver for Mac OS X. . . . . 27

Basic Operations.......................... 28

Basic printing.......................... 28

Canceling printing...................... 31

Maintaining Your Product and Software

Checking the Print Head Nozzles.............. 52

Using the Nozzle Check utility for Windows

.................................... 52

Using the Nozzle Check utility for Mac OS X

.................................... 52

Using the product buttons................. 53

Cleaning the Print Head.................... 54

Using the Head Cleaning utility for Windows

.................................... 54

Using the Head Cleaning utility for Mac OS X

.................................... 54

Using the product buttons................. 55

Aligning the Print Head.................... 55

Using the Print Head Alignment utility for

Windows............................. 56

User’s Guide

Contents

Using the Print Head Alignment utility for

Mac OS X............................. 56

Saving Power............................ 56

For Windows.......................... 57

For Mac OS X.......................... 57

Cleaning the Product...................... 57

Cleaning the exterior of the product.......... 57

Cleaning the interior of the product.......... 58

Replacing Maintenance Box.................. 58

Checking the maintenance box status......... 58

Handling precautions.................... 58

Replacing a maintenance box............... 59

Transporting the Product................... 60

Checking and Installing Your Software......... 61

Checking the software installed on your

computer............................. 61

Installing the software.................... 62

Uninstalling Your Software.................. 62

For Windows.......................... 62

For Mac OS X.......................... 63

Troubleshooting for Printing

Diagnosing the Problem.................... 65

Error indicators........................ 65

Checking product status.................. 68

Paper Jams.............................. 70

Removing jammed paper from the rear cover

.................................... 71

Removing jammed paper from inside the

product.............................. 73

Removing jammed paper from the paper

cassette............................... 75

Preventing paper jams.................... 76

Reprinting after a paper jam (for Windows

only)................................ 76

Print Quality Help......................... 77

Horizontal banding...................... 78

Vertical banding or misalignment........... 78

Incorrect or missing colors................ 79

Blurry or smeared print................... 79

Miscellaneous Printout Problems.............. 80

Incorrect or garbled characters............. 80

Incorrect margins....................... 80

Printout has a slight slant................. 80

Inverted image......................... 81

Blank pages print....................... 81

Printed side is smeared or scuffed........... 81

Printing is too slow...................... 81

Paper Does Not Feed Correctly............... 82

Paper does not feed...................... 82

Multiple pages feed...................... 82

Paper is improperly loaded................ 83

Paper is not ejected fully or is wrinkled. . . . . . . . 83

The Product Does Not Print................. 83

All lights are off........................ 83

Lights came on and then went out........... 83

Only the power light is on................. 83

An ink error is indicated after you replace the

cartridge.............................. 84

Increasing the Print Speed (For Windows Only)

...................................... 85

Other Problem........................... 86

Printing plain papers quietly............... 86

Product Information

Ink and Maintenance Box................... 87

Ink cartridges.......................... 87

Maintenance box ....................... 87

System Requirements...................... 88

For Windows.......................... 88

For Mac OS X.......................... 88

Technical Specifications.................... 88

Printer specifications..................... 88

Network interface specification............. 91

Mechanical............................ 91

Electrical............................. 91

Environmental......................... 92

Standards and approvals.................. 92

Interface.............................. 93

Where To Get Help

Technical Support Web Site.................. 94

Contacting Epson Support................... 94

Before Contacting Epson.................. 94

Help for Users in Europe.................. 95

Help for Users in Taiwan.................. 95

Help for Users in Singapore................ 96

Help for Users in Thailand................ 96

Help for Users in Vietnam................. 97

Help for Users in Indonesia................ 97

Help for Users in Malaysia................. 98

Help for Users in India................... 99

Help for Users in the Philippines........... 100

User’s Guide

Index

Contents

User’s Guide

Introduction

Where to Find Information

The latest version of the following manuals are available on the Epson support website.

http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe)

❏ Start Here (paper):

Provides you with information on setting up the product and installing the software.

❏ User’s Guide (PDF):

Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this product with a computer, or when using advanced features. To view the PDF manual, you need Adobe Acrobat Reader 5.0 or later, or Adobe Reader.

❏ Network Guide (HTML):

Provides network administrators with information on both the printer driver and network settings.

Caution, Important and Note

Caution, Important, and Note in this manual are indicated as below and have the following meaning.

Caution

must be followed carefully to avoid bodily injury.

Important

must be observed to avoid damage to your equipment.

Note

contain useful tips and restrictions on product operation.

Operating System Versions

In this manual, the following abbreviations are used.

❏ Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and

Windows 7 Ultimate.

❏ Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows

Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.

User’s Guide

Introduction

❏ Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP

Professional.

❏ Mac OS X refers to Mac OS X 10.5.x, 10.6.x, 10.7.x.

User’s Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product.

❏ Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of other

cords with this product or the use of the supplied power cord with other equipment may result in fire or electric shock.

❏ Be sure your AC power cord meets the relevant local safety standard.

❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except

as specifically explained in the product’s guides.

❏ Unplug the product and refer servicing to qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

❏ Place the product near a wall outlet where the plug can be easily unplugged.

❏ Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject

to shocks, vibrations, high temperature or humidity.

❏ Take care not to spill liquid on the product and not to handle the product with wet hands.

❏ Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely

affect the operation of cardiac pacemakers.

Note:

The following provides safety instructions for ink cartridges. & “Replacing Ink Cartridges” on page 41

Product Advisories and Warnings

Read and follow these instructions to avoid damaging the product or your property. Make sure you keep this guide for future reference.

Setting up/using the product

❏ Do not block or cover the vents and openings in the product.

❏ Use only the type of power source indicated on the product’s label.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

User’s Guide

Important Instructions

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as

loudspeakers or the base units of cordless telephones.

❏ The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

❏ If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into

the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

❏ If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit

breaker to provide adequate short-circuit protection and over-current protection for the product.

❏ When connecting the product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place

the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not operate properly if it is tilted at an angle.

❏ When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Leave enough space in front of the product for the paper to be fully ejected.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct

sunlight, strong light, or heat sources.

❏ Do not insert objects through the slots in the product.

❏ Do not put your hand inside the product or touch the ink cartridges during printing.

❏ Do not touch the white flat cable inside the product.

❏ Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause

fire.

❏ Do not move the ink cartridge holder by hand; otherwise, you may damage the product.

❏ Always turn the product off using P button. Do not unplug the product or turn off the power to the outlet until the

P light stops flashing.

❏ Before transporting the product, make sure that the print head is in the home (far right) position and the ink

cartridges are in place.

❏ If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical

outlet.

User’s Guide

Important Instructions

❏ During the life of your product it may be necessary to replace the waste ink pad when it has become full. Whether

and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the product performs. Epson Status Monitor or lights on the control panel will advise you when this part needs replacing. The need for replacement of the pad does not mean that your product has ceased to operate in accordance with its specifications. The replacement of this part is a routine product servicing activity within the product’s specification and is not a problem which requires repair. The Epson warranty does not therefore cover the cost of this replacement. If your product needs the pad replacing this can be performed for you by any authorised Epson service provider. It is not a user-serviceable part.

Using the product with a wireless connection

❏ Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may

adversely affect the operation of electrical medical equipment.

❏ Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves

from this product may adversely affect these devices, and could lead to accidents due to malfunction.

Handling ink cartridges

We will provide ink-related safety instructions and product advice/warnings in the linked section (before “Replacing Ink Cartridges” section).

& “Replacing Ink Cartridges” on page 41

User’s Guide

Getting to Know Your Product

Product Parts

a. Edge guides

b. Rear paper feed slot

c. Control panel

d. Output tray

e. Output tray extension

f. Stopper

g. Edge guides

h. Paper cassette

a. Printer cover

b. Ink cartridge cover

c. Ink cartridge holder

User’s Guide

d. Print head (under the ink cartridge holder)

a. Maintenance box

b. Rear cover

Getting to Know Your Product

c. AC inlet

d. LAN port

e. USB connector

Guide to the Control Panel

Buttons

Buttons Function

b Wi-Fi Press to clear network error.

Turns the product on or off.

Prints a network status sheet. When pressing this button, turn on the product to return the network settings to their defaults.

User’s Guide

Getting to Know Your Product

Buttons Function

d b Loads or ejects paper.

Resumes printing after a paper out error, a paper jam error, or a multiple page feed error. If the product’s ink pads are nearing the end of their service life, printing can be resumed. If the product is turned on while pressing and holding this button, the product prints the product status sheet.

Press and hold for 3 seconds to clean the print head (black only). When an expended ink cartridge is detected, press to move the print head to the ink cartridge replacement position. After ink cartridge replacement, press to return the print head to its home position.

Press and hold for 3 seconds to clean the print head (all colors except black). When an expended ink cartridge is detected, press to move the print head to the ink cartridge replacement position. After ink cartridge replacement, press to return the print head to its home position.

Cancels printing during a print job.

Lights

Lights Function

On when the product is on. Flashes when the product is receiving data, printing, replacing an ink cartridge, charging ink, or cleaning the print head.

Stays on while the printer is connected to a network. Flashes while netw ork settings are being adjusted (green: Wi-Fi/orange: Ethernet).

& “Error indicators” on page 65

User’s Guide

Paper and Media Handling

Introduction to Using, Loading, and Storing Media

You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink.

Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these papers to ensure high-quality results.

When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the following points in mind.

Note:

❏ Load the paper into the paper cassette printable side down. The printable side is usually whiter or glossier. See the

instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the correct loading direction.

❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may

cause ink to smear on your prints.

Storing paper

Return unused paper to the original package as soon as you finish printing. When handling special media, Epson recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high temperature, humidity, and direct sunlight.

Selecting Paper

The following table shows supported paper types. The loading capacity, paper source, and availability of borderless printing vary by paper as shown below.

User’s Guide

Paper and Media Handling

Loading capacity (sheets)

paper

Media Type Size

cassette 1

paper

cassette 2

feed slot

rear paper

cassette

Plain paper

Letter

Legal

User defined 1

up to 27.5mm up to 27.5mm 1 -

up to 27.5mm - 1 -

up to 27.5mm - - -

30 30 1 -

Thick paper Letter - - 1 -

A4 --1-

B5 ----

A5 ----

Borderless

printing

Envelope #10 10 - 1 -

DL 10 - 1 -

C6 10---

C4 --1-

Epson Bright White Ink

200 200 1 -

Jet Paper

Epson Photo Quality

A4 80---

Ink Jet Paper

Epson Matte Paper -

A4 20 - 1 ✓

Heavyweight

Epson Photo Paper A4 20 - 1 ✓

20 - - ✓

Epson Premium Glossy

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

A4 20 - 1 ✓

Photo Paper

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

20 - - ✓

16:9 wide size (102 × 181 mm)

20 - - ✓

User’s Guide

Paper and Media Handling

Loading capacity (sheets)

paper

Media Type Size

Epson Premium Semigloss Photo Paper

Epson Ultra Glossy Photo Paper

Epson Glossy Photo Paper

*1 This cassette may not be available depending on the product.

*2 Paper with a weight of 64 g/m² (17 lb) to 90 g/m² (24 lb).

*3 The loading capacity for manual 2-sided printing is 30 sheets.

*4 The loading capacity for manual 2-sided printing is 1 sheet.

*5 Availability varies depending on the paper size.

A4 20 - 1 ✓

10 × 15 cm (4 × 6 in.)

A4 20 - 1 ✓

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

A4 20 - 1 ✓

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

cassette 1

paper

cassette

20 - - ✓

paper

cassette 2

Borderless

rear paper

feed slot

printing

Note:

The availability of paper varies by location.

Paper type settings from the printer driver

The product automatically adjusts itself for the type of paper you select in your print settings. That is why the paper type setting is so important. It tells your product what kind of paper you are using and adjusts the ink coverage accordingly. The table below lists the settings you should choose for your paper.

For this paper Printer driver paper type

Plain paper* plain papers

Epson Bright White Ink Jet Paper* plain papers

Epson Ultra Glossy Photo Paper* Epson Ultra Glossy

Epson Premium Glossy Photo Paper* Epson Premium Glossy

Epson Premium Semigloss Photo Paper* Epson Premium Semigloss

Epson Glossy Photo Paper* Epson Glossy

Epson Photo Paper* Epson Photo

Epson Matte Paper – Heavyweight* Epson Matte

User’s Guide

Paper and Media Handling

For this paper Printer driver paper type

Thick paper* Thick-Paper

Epson Photo Quality Ink Jet Paper* Epson Matte

Envelopes Envelope

* These paper types are compatible with Exif Print and PRINT Image Matching. For more information, refer to the documentation

that came with the Exif Print or PRINT Image Matching compatible digital camera.

Note:

The availability of special media varies by location. For the latest information on media available in your area, contact Epson support. & “Technical Support Web Site” on page 94

Loading Paper into the Paper Cassette

Follow these steps to load paper:

Pull out the paper cassette.

Note:

If the output tray has been ejected, close it before pulling out the paper cassette.

User’s Guide

Paper and Media Handling

Pinch and slide the edge guides to the sides of the paper cassette.

Note:

When using Legal size paper, extend the paper cassette as shown in the illustration.

Slide the edge guide to adjust to the paper size you will use.

User’s Guide

Paper and Media Handling

Load paper toward the edge guide with printable side face down, and check that the paper is not sticking out

from the end of the cassette.

Note:

Fan and align the edges of the paper before loading.

Slide the edge guides to the edges of the paper.

User’s Guide

Paper and Media Handling

Note:

For plain paper, do not load paper above the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.

& “Selecting Paper” on page 14

Keep the cassette flat and slowly and carefully reinsert it all the way into the product.

Slide out the output tray and raise the stopper.

Note:

❏ If you want to print on commercially available pre-punched paper, see “Loading Paper and Envelopes into the Rear

Paper Feed Slot” on page 23.

❏ Leave enough space in front of the product for the paper to be fully ejected.

❏ Do not remove or insert the paper cassette while the product is operating.

Loading Envelopes into the Paper Cassette

Follow these steps to load envelopes:

User’s Guide

Pull out the paper cassette.

Note:

If the output tray has been ejected, close it before pulling out the paper cassette.

Paper and Media Handling

Pinch and slide the edge guides to the sides of the paper cassette.

Load envelopes lengthwise with the flap facing up and to the right.

User’s Guide

Paper and Media Handling

Note:

Make sure the number of envelopes does not exceed the limit.

& “Selecting Paper” on page 14

Slide the edge guides to the edges of the envelopes and check that the envelopes are not sticking out from the end

of the cassette.

Note:

Even if you do not feel a click, slide the edge guides to the edges of the envelopes.

Keep the cassette flat and slowly and carefully reinsert it all the way into the product.

User’s Guide

Slide out the output tray and raise the stopper.

Note:

❏ The thickness of envelopes and their ability to fold vary widely. If the total thickness of the stack of envelopes

exceeds 10mm, press down on the envelopes to flatten them before loading. If print quality declines when a stack of envelopes is loaded, load one envelope at a time.

Paper and Media Handling

❏ Do not use envelopes that are curled or folded.

❏ Flatten the envelope and the flaps before loading.

❏ Flatten the leading edge of the envelope before loading.

❏ Avoid using envelopes that are too thin, as they may curl during printing.

❏ Align the edges of the envelopes before loading.

Loading Paper and Envelopes into the Rear Paper Feed Slot

Note:

Printing using the rear paper feed slot is only available when printing from a computer. To print without a computer, load paper in the paper cassette.

Follow the steps below to load paper and envelopes into the rear paper feed slot:

User’s Guide

Slide out the output tray, and raise the stopper.

Open the rear paper feed slot.

Paper and Media Handling

While holding only one sheet of paper with the printable side face-up at the center of the rear paper feed slot,

slide the edge guides until they are flush with the edges of the paper.

Note:

The printable side is often whiter or brighter than the other side.

Insert the paper into the rear paper feed slot. The paper is automatically fed.

User’s Guide

Note:

❏ You can use the following sizes of paper with binding holes: A4, A5, Legal, Letter. Automatic 2-sided printing is

not available.

❏ When loading envelopes, load the short edge first with the flap facing down.

❏ Do not use envelopes that are curled or folded.

❏ Flatten the envelope and the flaps before loading.

Paper and Media Handling

❏ Flatten the leading edge of the envelope before loading.

❏ Avoid using envelopes that are too thin, as they may curl during printing.

User’s Guide

Printing

Printer Driver and Status Monitor

The printer driver lets you choose from a wide variety of settings to get the best printing results. The status monitor and the printer utilities help you check the product and keep it in top operating condition.

Note for Windows users:

❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click

the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions. If the button does not appear in the Maintenance window, point at All Programs or Programs in the Windows Start menu, and check in the EPSON folder.

❏ If you want to change the language of the driver, select the language you want to use from the Language setting in your

printer driver’s Maintenance window. Depending on the location, this function may not be available.

Accessing the printer driver for Windows

You can access the printer driver from most Windows applications, the Windows Start menu, or the taskbar.

To make settings that apply only to the application you are using, access the printer driver from that application.

To make settings that apply to all of your Windows applications, access the printer driver from the Start menu or the taskbar.

Refer to the following sections to access the printer driver.

Note:

Screen shots of the printer driver windows in this User’s Guide are from Windows 7.

From Windows applications

Click Print or Print Setup on the File menu.

In the window that appears, click Printer, Setup, Options, Preferences, or Properties. (Depending on your

application, you may need to click one or a combination of these buttons.)

From the Start menu

❏ Windows 7:

Click the start button, select Devices and Printers. Then right-click the product and select Printing preferences.

❏ Windows Vista:

Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category. Then select the product and then click Select printing preferences.

User’s Guide

Printing

❏ Windows XP:

Click Start, Control Panel, (Printers and Other Hardware,) then Printers and Faxes. Select the product, then click Printing Preferences on the File menu.

From the shortcut icon on the taskbar

Right-click the product icon on the taskbar, then select Printer Settings.

To add a shortcut icon to the Windows taskbar, first access the printer driver from the Start menu as described above. Next, click the Maintenance tab, and then the Monitoring Preferences button. In the Monitoring Preferences window, select the Shortcut Icon check box.

Getting information through online help

In the printer driver window, try one of the following procedures.

❏ Right-click the item, then click Help.

❏ Click the

button at the top right of the window, then click the item (for Windows XP only).

Accessing the printer driver for Mac OS X

The table below describes how to access the printer driver dialog.

Dialog Box How to Access It

Page Setup

Epson Printer Utility 4

Click Page Setup on the File menu of your application.

Note:

Depending on your application, the Page Setup menu may not appear in the File menu.

Click Print on the File menu of your application.

For Mac OS X 10.7, click System Preferences on the Apple menu and then click Print & Scan. Select your product from the Printers list box, click Options & Supplies, Utility, and then click Open Printer Utility.

For Mac OS X 10.6, click System Preferences on the Apple menu and then click Print & Fax. Select your product from the Printers list box, click Options & Supplies, Utility, and then click Open Printer Utility.

For Mac OS X 10.5, click System Preferences on the Apple menu and then click Print & Fax. Select your product from the Printers list box, click Open Print Queue and then click Utility button.

Getting information through online help

Click the Help button in the Print dialog box.

User’s Guide

Printing

Basic Operations

Basic printing

Note:

❏ The screen shots in this section may vary depending on the model.

❏ Before you print, load paper properly.

& “Loading Paper into the Paper Cassette” on page 17 & “Loading Envelopes into the Paper Cassette” on page 20 & “Loading Paper and Envelopes into the Rear Paper Feed Slot” on page 23

❏ Refer to the section below for the printable area.

& “Printable area” on page 89

❏ After completing the settings, print one test copy and examine the results before printing an entire job.

Basic product settings for Windows

Open the file you want to print.

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

Click the Main tab.

Select the appropriate Paper Source setting.

User’s Guide

Printing

Select the appropriate Document Size setting. You can also define a custom paper size. For details, see the online

help.

Check Borderless to print borderless photos.

& “Selecting Paper” on page 14

If you want to control the amount of the image that extends beyond the edges of the paper, click the Settings button, select Auto Expand as the Method of Enlargement, and then adjust the Amount of Enlargement slider.

Select Portrait (tall) or Landscape (wide) to change the orientation of your print.

Note: Select Landscape when printing on envelopes.

Select the appropriate Paper Type setting.

& “Paper type settings from the printer driver” on page 16

Note:

Print quality is automatically adjusted for the selected Paper Type.

Click OK to close the printer settings window.

Note:

To make changes to advanced settings, refer to the relevant section.

Print your file.

Basic product settings for Mac OS X

Note:

❏ Screen shots of the printer driver windows in this section are from Mac OS X 10.7.

❏ When printing envelopes, use the application to rotate the data 180 degrees.

Open the file you want to print.

User’s Guide

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 27

Printing

Note:

If the simplified status monitor is displayed, click the Show Details button (for Mac OS X 10.7) or the d button (for Mac OS X 10.6 or 10.5) to extend this dialog box.

Select the product you are using as the Printer setting.

Note: Depending on your application, you may not be able to select some of the items in this dialog box. If so, click Page Setup on the File menu of your application, and then make suitable settings.

Select the appropriate Paper Size setting.

Note: Select XXX (Borderless) as the Paper Size if you want to print borderless photos.

& “Selecting Paper” on page 14

Select the appropriate Orientation setting.

Note:

Select landscape orientation when printing envelopes.

User’s Guide

Select Print Settings from the pop-up menu.

Printing

Select the appropriate Paper Source setting.

Select the appropriate Media Type setting.

& “Paper type settings from the printer driver” on page 16

Select the appropriate Expansion setting during borderless printing to control the amount of the image that

extends beyond the edges of the paper.

Click Print to start printing.

Canceling printing

If you need to cancel printing, follow the instructions in the appropriate section below.

Using the product button

Press the + button to cancel a print job in progress.

For Windows

Note:

You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by using the product.

User’s Guide

Printing

Access the EPSON Status Monitor 3.

& “For Windows” on page 68

Click the Print Queue button. The Windows Spooler appears.

Right-click on the job you want to cancel and then select Cancel.

For Mac OS X

Follow the steps below to cancel a print job.

Click your product icon in the Dock.

In the Document Name list, select the document which is printing.

Click the Delete button to cancel the print job.

Other Options

Printing photos the easy way

Epson Easy Photo Print lets you lay out and print digital images on various types of paper. The step-by-step instructions in the window let you preview the printed images and get the effects you want without having to make any difficult settings.

User’s Guide

Printing

Using the Quick Print function, you can perform one-click printing with the settings you make.

Starting Epson Easy Photo Print

For Windows

❏ Double-click the Epson Easy Photo Print icon on the desktop.

❏ For Windows 7 and Vista:

Click the start button, point to All Programs, click Epson Software, and then click Easy Photo Print.

For Windows XP: Click Start, point to All Programs, point to Epson Software, then click Easy Photo Print.

For Mac OS X

Double-click the Applications fo lder on your Mac OS X h ard dri ve, then double-click in turn on the Epson Software and Easy Photo Print folders and finally double-click the Easy Photo Print icon.

Product presets (For Windows Only)

Printer driver presets make printing a snap. You can also create presets of your own.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

Select a Printing Presets in the Main tab. Product settings are automatically set to the values displayed in the

pop-up window.

2-sided printing

Use the printer driver to print on both sides of the paper.

For Windows users: Four types of 2-sided printing are available: automatic standard, automatic folded booklet, manual standard and manual folded booklet.

User’s Guide

Printing

For Mac OS X users: Mac OS X supports automatic standard 2-sided printing only.

2-sided printing is only available for the following papers and sizes.

Paper Size

Plain paper Legal*, Letter, A4, B5, A5*, A6*

Epson Bright White Ink Jet Paper A4

* Manual 2-sided printing only.

Note:

❏ This feature may not be available at some settings.

❏ Manual 2-sided printing may not be available when the product is accessed over a network or is used as a shared

printer.

❏ If the ink runs low during automatic 2-sided printing, the product stops printing and the ink needs to be replaced. When

ink replacement is complete, the product starts printing again, but there may be some missing parts in your print. If this happens, print again the page that has missing parts.

❏ The loading capacity differs during 2-sided printing.

& “Selecting Paper” on page 14

❏ Only use papers that are suitable for 2-sided printing. Otherwise, the printout quality may deteriorate.

❏ Depending on the paper and the amount of ink used to print text and images, ink may bleed through to the other side of

the paper.

❏ The surface of the paper may be smeared during 2-sided printing.

Note for Windows:

❏ Manual 2-sided printing is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor,

access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

❏ When automatic 2-sided printing is performed, printing may be slow depending on the combination of options selected

for Select Document Type in the Print Density Adjustment window and for Quality in the Main window.

Note for Mac OS X:

When automatic 2-sided printing is performed, printing may be slow depending on the setting the Document Type setting in Two-sided Printing Settings.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

Select 2-Sided Printing check box.

Note: When using automatic printing, make sure the Auto check box is checked.

User’s Guide

Click Settings, and make the appropriate settings.

Note: If you want to print a folded booklet, select Booklet.

Check the other settings and print.

Note:

❏ When printing automatically, and if you are printing high-density data such as photos or graphs, we

recommend making the settings in the Print Density Adjustment window.

❏ The actual binding margin may be different from the specified settings depending on your application.

Experiment with a few sheets to examine actual results before printing the entire job.

❏ Manual 2-sided printing allows you to print the even-numbered pages first. When you print odd-numbered

pages, a blank sheet of paper is output at the end of the print job.

❏ When you are printing manually, make sure that the ink is completely dry before reloading the paper.

Printing

Product settings for Mac OS X

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 27

Make the appropriate settings in the Two-sided Printing Settings pane.

Check the other settings and print.

Note:

If you are printing high-density data such as photos or graphs, we recommend adjusting Print Density and Increased Ink Drying Time settings manually.

Fit to page printing

Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver.

User’s Guide

Printing

Note:

This feature may not be available at some settings.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

Select Reduce/Enlarge Document and Fit to Page in the More Options tab, and then select the size of the paper

you are using from Output Paper.

Check the other settings and print.

Product settings for Mac OS X

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 27

Choose Scale to fit paper size for Destination Paper Size in the Paper Handling pane and select the desired

paper size from the pop-up menu.

Check the other settings and print.

User’s Guide

Printing

Pages per Sheet printing

Lets you use the printer driver to print two or four pages on a single sheet of paper.

Note:

This feature may not be available at some settings.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

Select 2-Up or 4-Up as Multi-Page in the Main tab.

Click Page Order, and make the appropriate settings.

Check the other settings and print.

Product settings for Mac OS X

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 27

Select the desired number of Pages per Sheet and the Layout Direction (page order) in the Layout pane.

Check the other settings and print.

User’s Guide

Printing

Sharing the Product for Printing

Setup for Windows

These instructions tell you how to set up your product so other users on the network can share it.

First you will set up the product as a shared printer on the computer directly connected to it. Then you will add the product to each network computer that will access it.

Note:

❏ These instructions are for small networks only. To share the product on a large network, consult your network

administrator.

❏ The screen shots in the following section are from Windows 7.

Setting up the product as a shared printer

Note:

❏ To set up the product as a shared printer in Windows 7 or Vista, you will need an account with administrator privileges

and the password if you log on as a standard user.

❏ To set up the product as a shared printer in Windows XP, you must log on to a Computer Administrator account.

Follow the steps below on the computer that is connected directly to the product:

Windows 7:

Click the start button, select Devices and Printers.

Windows Vista: Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category.

Windows XP: Click Start and select Control Panel, and then select Printers and Faxes, from the Printers and Other Hardware category.

Windows 7:

Right-click the icon for your product, click Printer properties, and then click Sharing. Then click the Change Sharing Options button.

Windows Vista:

Right-click the icon for your product, and then click Sharing. Click the Change sharing options button and then click Continue.

Windows XP:

Right-click the icon for your product, then click Sharing.

Select Share this printer, then type a Share name.

Note:

Do not use spaces or hyphens in the share name.

User’s Guide

Printing

If you want to automatically download printer drivers for computers that are running different versions of Windows, click Additional Drivers and select the environment and the operating systems of the other computers. Click OK, then insert the product software disk.

Click OK or Close (if you installed additional drivers).

Adding the product to the other network computers

Follow these steps to add the product to each network computer that will access it.

Note:

Your product must be set up as a shared printer on the computer to which it is connected before you can access it from another computer. & “Setting up the product as a shared printer” on page 38.

Windows 7:

Click the start button, select Devices and Printers.

Windows Vista: Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category.

Windows XP: Click Start and select Control Panel, and then select Printers and Faxes, from the Printers and Other Hardware category.

User’s Guide

Printing

Windows 7 and Vista:

Click the Add a printer button.

Windows XP: Click the Add a printer button. The Add Printer Wizard appears. Click the Next button.

Windows 7 and Vista:

Click Add a network, wireless or Bluetooth printer, and then click Next.

Windows XP:

Select A network printer, or a printer attached to another computer, then click Next.

Follow the on-screen instructions to select the product you want to use.

Note:

Depending on the operating system and the configuration of the computer to which the product is connected, the Add Printer Wizard may prompt you to install the printer driver from the product software disk. Click the Have Disk button and follow the on-screen instructions.

Setup for Mac OS X

To set up your product on a Mac OS X network, use the Printer Sharing setting. See your Macintosh documentation for details.

User’s Guide

Replacing Ink Cartridges

Ink Cartridge Safety Instructions, Precautions, and Specifications

Safety instructions

Observe the following when handling the ink cartridges:

❏ Keep ink cartridges out of the reach of children.

❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.

If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately. If ink gets into your mouth, spit it out immediately and see a doctor right away.

❏ Do not remove or tear the label on the cartridge; this can cause leakage.

❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become

unusable.

❏ Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.

User’s Guide

Replacing Ink Cartridges

❏ Do not touch the green IC chip on the side of the cartridge. Doing so may prevent normal operation and printing.

❏ Do not leave the product with the ink cartridges removed or do not turn off the product during cartridge

replacement. Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print.

Precautions on ink cartridge replacement

Read all of the instructions in this section before replacing the ink cartridges.

❏ Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of

non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior. Information about non-genuine ink levels may not be displayed.

❏ Gently shake all ink cartridges four or five times before opening the package.

❏ Do not shake ink cartridges too vigorously; otherwise ink may leak from the cartridge.

❏ This product uses ink cartridges equipped with an IC chip that monitors information such as the amount of

remaining ink for each cartridge. This means that even if the cartridge is removed from the product before it is expended, you can still use the cartridge after reinserting it back into the product. However, when reinserting a cartridge, some ink may be consumed to guarantee product performance.

❏ To maintain optimum print head performance, some ink is consumed from some cartridges not only during

printing but also during maintenance operations such as ink cartridge replacement and print head cleaning.

❏ If you need to remove an ink cartridge temporarily, be sure to protect the ink supply area from dirt and dust. Store

the ink cartridge in the same environment as the product. When storing the cartridge, be sure that its label identifying the color of the ink cartridge is facing upward. Do not store ink cartridges upside down.

❏ The ink supply port is equipped with a valve designed to contain the release of excess ink; there is no need to supply

your own covers or plugs. However, careful handling is recommended. Do not touch the supply port of the ink cartridge or its surrounding area.

❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with

low ink status may not be used when reinserted.

❏ Do not open the ink cartridge package until you are ready to install it in the product. The cartridge is vacuum

packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal printing may not be possible.

❏ Install all ink cartridges; otherwise, you cannot print.

User’s Guide

Replacing Ink Cartridges

❏ When color ink is expended and black ink still remains, you can continue printing temporarily with black ink

only. For more information refer to “Temporarily Printing with Black Ink When Color Ink Cartridges are

Expended” on page 45.

❏ If an ink cartridge is running low, prepare a new ink cartridge.

❏ Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package.

❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or

you may not be able to print.

❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least

three hours before using it.

❏ Store ink cartridges in a cool, dark place.

❏ Store ink cartridges with their labels facing upward. Do not store cartridges upside down.

Ink Cartridge Specifications

❏ Epson recommends using the ink cartridge before the date printed on the package.

❏ The ink cartridges packaged with your product are partly used during initial setup. In order to produce high

quality printouts, the print head in your product will be fully charged with ink. This one-off process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges.

❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the

frequency of your prints and environmental conditions such as temperature.

❏ To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve

remains in the cartridge when your product indicates to replace the cartridge. The yields quoted for you do not include this reserve.

❏ Although the ink cartridges may contain recycled materials, this does not affect product function or performance.

❏ When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the paper

type or print quality settings. This is because a mixture of color inks is used to create black.

Checking the Ink Cartridge Status

For Windows

Note:

When an ink cartridge is running low, the Low Ink Reminder screen automatically appears. You can also check the ink cartridge status from this screen. If you do not want to display this screen, first access the printer driver and then click the

Maintenance tab, and then Monitoring Preferences. On the Monitoring Preferences screen, clear the See Low Ink Reminder alerts check box.

To check the ink cartridge status, do one of the following:

User’s Guide

Replacing Ink Cartridges

❏ Open the printer driver, click the Main tab, and then click the Ink Levels button.

❏ Double-click the product shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the

following section: & “From the shortcut icon on the taskbar” on page 27

❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. A graphic

displays the ink cartridge status.

Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the

Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

❏ Depending on current settings, the simplified status monitor may be displayed. Click the Details button to display the

window above.

❏ The ink levels displayed are an approximate indication.

For Mac OS X

You can check the ink cartridge status using EPSON Status Monitor. Follow the steps below.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 27

User’s Guide

Replacing Ink Cartridges

Click the EPSON Status Monitor icon. The EPSON Status Monitor appears.

Note:

❏ The graphic displays the ink cartridge status when EPSON Status Monitor was first opened. To update the ink cartridge

status, click Update.

❏ The ink levels displayed are an approximate indication.

Temporarily Printing with Black Ink When Color Ink Cartridges are Expended

When color ink is expended and black ink still remains, you can continue printing for a short time using only black ink. However, you should replace the expended ink cartridge(s) as soon as possible. See the following section to continue printing temporarily with black ink.

Note:

The actual amount of time will vary depending on the usage conditions, images printed, print settings, and frequency of use.

User’s Guide

Replacing Ink Cartridges

For Windows

Note for Windows:

This function is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

Follow the steps below to continue printing temporarily with black ink.

When EPSON Status Monitor 3 tells you to cancel your print job, click Cancel or Cancel Print to cancel your

print job.

Note:

If the error stating that a color ink cartridge is expended originates with another computer on the network, you may need to cancel the print job at the product.

Load plain paper or envelope.

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

User’s Guide

Replacing Ink Cartridges

Click the Main tab, and make suitable settings.

Select plain papers or Envelope as the Paper Type setting.

Select the Grayscale as the Color setting.

Click OK to close the printer settings window.

Print your file.

EPSON Status Monitor 3 is displayed on your computer screen again. Click Print in Black to print with black

ink.

For Mac OS X

Follow the steps below to continue printing temporarily with black ink.

If printing can not be resumed, click the product icon in the Dock. If an error message is displayed prompting

you to cancel the print job, click Delete and follow the steps below to reprint the document with black ink.

Note:

If the error stating that a color ink cartridge is expended originates with another computer on the network, you may need to cancel the print job at the product.

Open System Preferences, click Print & Scan (Mac OS X 10.7) or Print & Fax (Mac OS X 10.6 or 10.5), and

select the product from the Printers list. Next, click Options & Supplies and then Driver.

Select On for Permit temporary black printing.

User’s Guide

Replacing Ink Cartridges

Load plain paper or envelope.

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 27

Click the Show Details button (for Mac OS X 10.7) or the d button (for Mac OS X 10.6 or 10.5) to extend this

dialog box.

Select the product you are using as the Printer setting, and then make suitable settings.

Select Print Settings from the pop-up menu.

Select plain papers or Envelope as the Media Type setting.

Select the Grayscale check box.

Click Print to close the Print dialog box.

Conserving Black Ink When the Cartridge Is Low (For Windows Only)

Note for Windows:

The window below appears when black ink runs low and there is more color ink than black ink. It appears only when plain papers is selected as the paper type, and Standard is selected as the Quality.

The window gives you the option to either continue using black ink normally or conserve black ink by using a mixture of color inks to create black.

User’s Guide

Replacing Ink Cartridges

❏ Click the Yes button to use a mixture of color inks to create black. You will see the same window the next time you

print a similar job.

❏ Click the No button to continue using the remaining black ink for the job you are printing. You will see the same

window the next time you print a similar job, and again have the option to conserve black ink.

❏ Click Disable this feature to continue using the remaining black ink.

Replacing an ink cartridge

Note:

Make sure the P light is on, but not flashing.

Open the printer cover. The ink cartridge holder moves to the ink cartridge replacement position.

Note:

❏ If the ink cartridge holder does not move to the ink cartridge replacement position, press the B button.

❏ Do not hold the B button for more than three seconds, or the product may start cleaning the print head.

Important:

Do not move the ink cartridge holder by hand; otherwise, you may damage the product.

Open the ink cartridge cover.

User’s Guide

Pinch and remove the ink cartridge.

Note:

❏ The illustration shows replacement of the black ink cartridge. Replace the cartridge appropriate to your

situation.

Replacing Ink Cartridges

❏ Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the

surrounding area when removing the cartridges.

Gently shake new replacement cartridges four or five times and remove the replacement ink cartridge from its

package.

Remove only the yellow tape.

User’s Guide

Important:

❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may

decline or you may not be able to print.

❏ If you have installed an ink cartridge without removing the yellow tape, take the cartridge out of the

product, remove the yellow tape, and then reinstall it.

❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become

unusable.

❏ Do not remove or tear the label on the cartridge; otherwise, ink will leak.

Insert the cartridge and press it until it clicks.

Replacing Ink Cartridges

Close the ink cartridge cover.

Close the printer cover. Ink charging starts. This process takes about three minutes to complete.

Note:

The P light continues to flash while the product is charging ink. Do not turn off the product during ink charging. If the ink charging is incomplete, you may not be able to print.

Ink cartridge replacement is complete. The product will return to its previous status.

User’s Guide

Maintaining Your Product and Software

Checking the Print Head Nozzles

If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles.

You can check the print head nozzles from your computer by using the Nozzle Check utility or from the product by using the buttons.

Using the Nozzle Check utility for Windows

Follow the steps below to use the Nozzle Check utility.

Make sure that no warnings or errors are indicated in the control panel.

Make sure that A4-size paper is loaded in the paper cassette.

Right-click the product icon on the taskbar, then select Nozzle Check.

If the product icon does not appear, refer to the following section to add the icon. & “From the shortcut icon on the taskbar” on page 27

Follow the on-screen instructions.

Using the Nozzle Check utility for Mac OS X

Follow the steps below to use the Nozzle Check utility.

Make sure that no warnings or errors are indicated in the control panel.

Make sure that A4-size paper is loaded in the paper cassette.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 27

Click the Nozzle Check icon.

Follow the on-screen instructions.

User’s Guide

Maintaining Your Product and Software

Using the product buttons

Follow the steps below to check the print head nozzles using the product buttons.

Make sure that no warnings or errors are indicated in the control panel.

Turn off the product.

Make sure that A4-size paper is loaded in the paper cassette.

While holding down the I button, press the P button to turn on the product.

When the product turns on, release both the buttons. The product prints the nozzle check pattern.

Below are two sample nozzle check patterns.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the print head is fine.

If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle or a misaligned print head.

& “Cleaning the Print Head” on page 54 & “Aligning the Print Head” on page 55

User’s Guide

Maintaining Your Product and Software

Cleaning the Print Head

If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the product by using the buttons.

Important:

Do not turn off the product during head cleaning. If the head cleaning is incomplete, you may not be able to print.

Note:

❏ Do not open the printer cover during head cleaning.

❏ Perform the nozzle check first to identify any defective color(s); this will allow you to select the appropriate color(s) for

the head cleaning function. & “Checking the Print Head Nozzles” on page 52

❏ Black ink may be used when printing color images.

❏ Because print head cleaning uses some ink from some cartridges, clean the print head only if quality declines; for

example, if the printout is blurry or the color is incorrect or missing.

❏ When ink is low you may not be able to clean the print head. When ink is expended you cannot clean the print head.

Replace the appropriate ink cartridge first.

❏ If print quality does not improve, make sure you selected the appropriate color according to the nozzle check result.

❏ If print quality has not improved after repeating this procedure about four times, turn the product off and wait for at

least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. If print quality has still not improved, contact Epson support.

❏ To maintain print quality, we recommend printing a few pages on a regular basis.

Using the Head Cleaning utility for Windows

Follow the steps below to clean the print head using the Head Cleaning utility.

Make sure that no warnings or errors are indicated in the control panel.

Right-click the product icon on the taskbar, then select Head Cleaning.

If the product icon does not appear, refer to the following section to add the icon. & “From the shortcut icon on the taskbar” on page 27

Follow the on-screen instructions.

Using the Head Cleaning utility for Mac OS X

Follow the steps below to clean the print head using the Head Cleaning utility.

User’s Guide

Maintaining Your Product and Software

Make sure that no warnings or errors are indicated in the control panel.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 27

Click the Head Cleaning icon.

Follow the on-screen instructions.

Using the product buttons

Follow the steps below to clean the print head using the product buttons.

Make sure that no warnings or errors are indicated in the control panel.

Press the B button or I button for three seconds.

Select either of the buttons according to the result of the nozzle check.

The product starts cleaning the print head and the P light begins flashing.

Important:

Never turn off the product while the P light is flashing. Doing so may damage the product.

When the P light stops flashing, print a nozzle check pattern to confirm that the head is clean.

& “Checking the Print Head Nozzles” on page 52

Aligning the Print Head

If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the Print Head Alignment utility in your printer driver.

Refer to the appropriate section below.

User’s Guide

Maintaining Your Product and Software

Note:

Do not press the + button to cancel printing while printing a test pattern with the Print Head Alignment utility.

Using the Print Head Alignment utility for Windows

Follow the steps below to align the print head using the Print Head Alignment utility.

Make sure that no warnings or errors are indicated in the control panel.

Make sure A4-size paper is loaded in the paper cassette.

Right-click the product icon on the taskbar, then select Print Head Alignment.

If the product icon does not appear, refer to the following section to add the icon. & “From the shortcut icon on the taskbar” on page 27

Follow the on-screen instructions to align the print head.

Using the Print Head Alignment utility for Mac OS X

Follow the steps below to align the print head using the Print Head Alignment utility.

Make sure that no warnings or errors are indicated in the control panel.

Make sure A4-size paper is loaded in the paper cassette.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 27

Click the Print Head Alignment icon.

Follow the on-screen instructions to align the print head.

Saving Power

The product enters sleep mode or turns off automatically if no operations are performed for a set period.

You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency. Please consider the environment before making any change.

Follow the steps below to adjust the time.

User’s Guide

Maintaining Your Product and Software

For Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

Click the Maintenance tab, and then click the Printer and Option Information button.

Select Off, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, or 12 hours as the Power Off Timer setting.

Select 3 minutes, 5 minutes, or 10 minutes as the Sleep Timer setting.

Click the OK button.

For Mac OS X

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 27

Click the Printer Settings button. The Printer Settings screen appears.

Select Off, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, or 12 hours as the Power Off Timer setting.

Select 3 minutes, 5 minutes, or 10 minutes as the Sleep Timer setting.

Click the Apply button.

Cleaning the Product

Cleaning the exterior of the product

To keep your product operating at its best, clean it thoroughly several times a year by using the following instructions.

Important:

Never use alcohol or thinner to clean the product. These chemicals can damage the product.

Note:

Close the rear paper feed slot and the output tray when you are not using the product to protect the product from dust.

User’s Guide

Maintaining Your Product and Software

Cleaning the interior of the product

To keep your print results at their best, clean the roller inside by using the following procedure.

Caution:

Be careful not to touch the parts inside the product.

Important:

❏ Be careful to keep water away from the electronic components.

❏ Do not spray the inside of the product with lubricants.

❏ Unsuitable oils can damage the mechanism. Contact your dealer or a qualified service person if lubrication is

needed.

Make sure that no warnings or errors are indicated in the control panel.

Load several sheets of A4-size plain paper in the paper cassette.

Press the b button to feed and eject paper.

Repeat step 3 until the paper is not smeared with ink.

Replacing Maintenance Box

Checking the maintenance box status

The maintenance box status is shown in the same screen of the ink cartridge status. You can check the status from the printer software or the control panel.

& “Checking the Ink Cartridge Status” on page 43

Handling precautions

Read all of the instructions in this section before replacing the maintenance box.

❏ Epson recommends the use of a genuine Epson maintenance box. The use of a non-genuine maintenance box may

cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Epson cannot guarantee the quality or reliability of a non-genuine maintenance box.

❏ Do not dismantle the maintenance box.

❏ Do not touch the green IC chip on the side of the maintenance box.

❏ Keep out of reach of children, and do not drink the ink.

❏ Do not tilt the used maintenance box until it is placed in the plastic bag provided.

User’s Guide

Maintaining Your Product and Software

❏ Do not reuse a maintenance box which has been removed and left detached for a long period.

❏ Keep the maintenance box away from direct sunlight.

Replacing a maintenance box

To replace the maintenance box, follow the steps below.

Press the P button to turn off the product.

Confirm that the product is not draining the ink.

Remove the replacement maintenance box from the package.

Note:

Do not touch the green chip on the side of the box. Doing so may prevent normal operation.

Pull out the rear cover.

Put your hand on the handle of the maintenance box, and then pull the box outward.

Note:

If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.

User’s Guide

Maintaining Your Product and Software

Put the used maintenance box in the plastic bag provided with the replacement box, and dispose of it properly.

Note:

Do not tilt the used maintenance box until after it is sealed in the plastic bag.

Insert the maintenance box into place as far as it will go.

Reattach the rear cover.

Press the P button to turn the product back on.

Maintenance box replacement is complete.

Transporting the Product

If you move the product some distance, you need to prepare it for transportation in its original box or one of a similar size.

Important:

❏ When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product

from printing.

User’s Guide

Maintaining Your Product and Software

Plug in the product and turn it on. Wait until the ink cartridge holder returns to the home position, then close

the printer cover.

Turn off the product and unplug its power cord.

Disconnect all other cables from the product.

Remove all paper from the rear paper feed slot.

Close the rear paper feed slot and the output tray.

Remove all paper from the paper cassette and re-insert the cassette into the product.

Repack the product in its box, using the protective materials that came with it.

Note:

Keep the product level during transport.

Checking and Installing Your Software

Checking the software installed on your computer

To use the functions described in this User’s Guide, you need to install the following software.

❏ Epson Driver and Utilities

❏ Epson Easy Photo Print

❏ Epson Event Manager

Follow the steps below to check that the software is installed on your computer.

User’s Guide

Maintaining Your Product and Software

For Windows

Windows 7 and Vista: Click the start button and select Control Panel.

Windows XP: Click Start and select Control Panel.

Windows 7 and Vista: Click Uninstall a program from the Programs category.

Windows XP: Double-click the Add or Remove Programs icon.

Check the list of currently installed programs.

For Mac OS X

Double-click Macintosh HD.

Double-click the Epson Software folder in the Applications folder and check the contents.

Note:

❏ The Applications folder contains software provided by third parties.

❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Scan

(for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5). Then locate your product in the Printers list box.

Installing the software

Insert the product software disk that came with your product and select the software you want to install on the Software Select screen.

Uninstalling Your Software

You may need to uninstall and then reinstall your software to solve certain problems or if you upgrade your operating system.

See the following section for information on determining what applications are installed. & “Checking the software installed on your computer” on page 61

For Windows

Note:

❏ For Windows 7 and Vista, you need an administrator account and password if you log on as a standard user.

❏ For Windows XP, you must log on to a Computer Administrator account.

Turn off the product.

User’s Guide

Maintaining Your Product and Software

Disconnect the product’s interface cable from your computer.

Do one of the following.

Windows 7 and Vista: Click the start button and select Control Panel.

Windows XP: Click Start and select Control Panel.

Do one of the following.

Windows 7 and Vista: Click Uninstall a program from the Programs category.

Windows XP: Double-click the Add or Remove Programs icon.

Select the software you want to uninstall such as your product’s driver and the application from the list

displayed.

Do one of the following.

Windows 7: Click Uninstall/Change or Uninstall.

Windows Vista: Click Uninstall/Change or Uninstall, and then click Continue in the User Account Control

window.

Windows XP: Click Change/Remove or Remove.

Note:

If you chose to uninstall your product’s printer driver in step 5, select the icon for your product and then click OK.

When the confirmation window appears, click Yes or Next.

Follow the on-screen instructions.

In some cases, a message may appear to prompt you to restart your computer. If so, make sure I want to restart my computer now is selected and click Finish.

For Mac OS X

Note:

❏ To uninstall your software you need to download the Uninstaller.

Access the site at:

http://www.epson.com

Next, select the support section of your local Epson Web site.

❏ To uninstall applications, you must log on to a Computer Administrator account.

You cannot uninstall programs if you log on as a limited account user.

❏ Depending on the application, the Installer may be separated from the Uninstaller.

User’s Guide

Maintaining Your Product and Software

Quit all running applications.

Double-click the Uninstaller icon in your Mac OS X hard drive.

Select the check boxes for the software you want to uninstall, such as the printer driver and the application, from

the list displayed.

Click Uninstall.

Follow the on-screen instructions.

If you cannot find the software you want to uninstall in the Uninstaller window, double-click the Applications folder in your Mac OS X hard drive, select the application you want to uninstall, and then drag it to the Trash icon.

Note:

If you uninstall the printer driver and the name of your product remains in the Print & Scan (for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5) window, select the name of your product and click the - remove button.

User’s Guide

Troubleshooting for Printing

Diagnosing the Problem

Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, or the status monitor. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper feeding problem, or if the product does not print at all, refer to the appropriate section.

To solve a problem, you may need to cancel printing. & “Canceling printing” on page 31

Error indicators

You can identify many common product problems using the lights on your product. If the product stops working and the lights are on or flashing, use the following table to diagnose the problem, then follow the recommended corrective measures.

Lights Problem and solution

Paper out

No paper is loaded. Load paper into the rear paper feed slot or the paper

cassette, and then press the b button. The product resumes printing and the light goes out.

Wrong paper for the rear paper feed slot

The paper currently loaded into the rear paper feed slot cannot be used with this product.

Wrong paper size fed

During automatic 2-sided printing, the size of the paper fed into the product differs from the size selected.

Load the appropriate paper into the rear paper feed slot. & “Selecting Paper” on page 14 Then press the b button.

After loading paper that matches the print size selected on the computer, press the b button to clear the error, and then continue printing. Reprint any missing pages.

Multiple-paper feed

More than one sheet has been fed at a time. Press the b button to feed and eject the paper. If the

paper remains in the product, see “Paper Jams” on

page 70.

User’s Guide

Lights Problem and solution

Paper jam

Troubleshooting for Printing

Paper has jammed in the product.

Incorrectly loaded paper into the rear paper feed slot

Paper has not been loaded correctly into the rear paper feed slot.

Ink expended

An ink cartridge is expended or not installed, or there is insufficient ink in the cartridge to charge the ink.

Wrong cartridge

The currently installed ink cartridge cannot be used with the product.

Incorrectly installed ink cartridge

An ink cartridge is not installed correctly. Reinsert the ink cartridge for which an error is

& See “Paper Jams” on page 70

Remove the paper, then press the b button.

Replace the ink cartridge for which an error is indicated with a new one. If the light is still on after you have replaced the cartridge, it may not be installed correctly. Reinstall the ink cartridge so that it clicks into place. & “Replacing an ink cartridge” on page 49

Replace the incompatible cartridge for which an error is indicated with an appropriate ink cartridge. & “Replacing an ink cartridge” on page 49

indicated. & “An ink error is indicated after you replace the

cartridge” on page 84

Ink low

An ink cartridge is nearly expended. Obtain a replacement ink cartridge. To determine

which cartridge is nearly expended, check the ink cartridge status. & “Checking the Ink Cartridge Status” on page 43

Maintenance box is at end

The maintenance box is at the end of its service life.

Wrong maintenance box

The currently installed maintenance box cannot be used with the product.

No maintenance box

Maintenance box is not installed. Turn off the product, and then insert the maintenance

Turn off the product, and then replace the maintenance box with a new one. & “Replacing a maintenance box” on page 59

Turn off the product, and then replace the incompatible maintenance box with an appropriate maintenance box. & “Replacing a maintenance box” on page 59

box. & “Replacing a maintenance box” on page 59

User’s Guide

Lights Problem and solution

Maintenance box is near end

Troubleshooting for Printing

Flashing

alternately

The maintenance box is nearing the end of its service life.

Cover open

The printer cover is open. Close the printer cover.

Maintenance

The product’s ink pads are nearing or at the end of their service life.

General error

An unknown product error has occurred. Turn off the product. Then, remove the jammed

Recovery mode

Obtain a replacement maintenance box. & “Checking product status” on page 68

Contact Epson support to replace ink pads. If the product’s ink pads are nearing the end of their service life, printing can be resumed by pressing the b button.

paper.

& See “Paper Jams” on page 70 Then turn the product back on. If the error does not clear, contact your dealer.

The firmware update has failed, and the product is in recovery mode.

= on, = flashing slowly, flashing fast

You will need to re-attempt the firmware update. Ready a USB cable and visit your local Epson website for further instructions.

User’s Guide

Troubleshooting for Printing

Checking product status

If a problem occurs while printing, an error message will appear in the status monitor window.

When you need to replace an ink cartridge or a maintenance box, click the How To button on the window, and the status monitor will lead you step-by-step through the cartridge or the maintenance box replacement procedure.

For Windows

There are two ways to access EPSON Status Monitor 3:

❏ Double-click the product shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the

following section: & “From the shortcut icon on the taskbar” on page 27

❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button.

When you access EPSON Status Monitor 3, the following window appears:

Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the

Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

❏ Depending on current settings, the simplified status monitor may be displayed. Click the Details button to display the

window above.

EPSON Status Monitor 3 provides the following information:

User’s Guide

Troubleshooting for Printing

❏ Current Status:

If the ink is low/expended or the maintenance box is nearly full/full, the How to button appears in the EPSON Status Monitor 3 window. Clicking How to displays ink cartridge or maintenance box replacement instructions.

❏ Ink Levels:

EPSON Status Monitor 3 provides a graphic display of the ink cartridge status.

❏ Information:

You can view information about the installed ink cartridges by clicking Information.

❏ Maintenance Box Service Life:

EPSON Status Monitor 3 provides a graphic display of the maintenance box status.

❏ Technical Support:

Click Technical Support to access the Epson technical support website.

❏ Print Queue:

You can view Windows Spooler by clicking Print Queue.

For Mac OS X

Follow these steps to access EPSON Status Monitor.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 27

Click the EPSON Status Monitor icon. The EPSON Status Monitor appears.

User’s Guide

Troubleshooting for Printing

You can also use this utility to check the ink cartridge status before printing. EPSON Status Monitor displays the ink cartridge status at the time it was opened. To update the ink cartridge status, click Update.

When ink is low/expended or the maintenance box is nearly full/full, a How to button appears. Click How to, and EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure.

Paper Jams

Caution:

Never touch the buttons on the control panel while your hand is inside the product.

Note:

❏ Cancel the print job if prompted by a message from the printer driver.

❏ If all of the lights on the control panel flash, press the P button to turn the product off and then on again. If only the P

and b lights flash, press the b button.

User’s Guide

Troubleshooting for Printing

Removing jammed paper from the rear cover

Pull out the rear cover.

Carefully remove the jammed paper.

User’s Guide

Carefully remove the jammed paper.

Troubleshooting for Printing

Open the rear cover.

User’s Guide

Carefully remove the jammed paper.

Reattach the rear cover.

Troubleshooting for Printing

Removing jammed paper from inside the product

Carefully remove the jammed paper.

User’s Guide

Troubleshooting for Printing

Open the printer cover.

Remove all of the paper inside, including any torn pieces.

Important:

Do not touch the flat white cable connected to the cartridge holder.

Close the printer cover.

User’s Guide

Troubleshooting for Printing

Removing jammed paper from the paper cassette

Pull out the paper cassette.

Note:

If you cannot pull out the cassette, unplug the power cord from the product and the electrical outlet. Unplug all other cables from the product. Carefully stand the product on its side as shown below and carefully pull out the cassette.

Remove the jammed paper from the cassette.

Carefully remove any paper jammed inside the product.

User’s Guide

Troubleshooting for Printing

Align the edges of the paper.

Keep the cassette flat and slowly and carefully reinsert it all the way into the product.

Preventing paper jams

If your paper jams frequently, check the following.

❏ The paper is smooth, not curled or wrinkled.

❏ You are using high-quality paper.

❏ The printable side of the paper is face down in the paper cassette.

❏ The printable side of the paper is face up in the rear paper feed slot.

❏ The paper stack was fanned before loading.

❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide.

For Epson special media, make sure the number of sheets is less than the limit specified for the media. & “Selecting Paper” on page 14

❏ The edge guides are snug against the edges of the paper.

❏ The product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate

properly if it is tilted.

Reprinting after a paper jam (for Windows only)

After you cancel the print job because of a paper jam, you can reprint it without reprinting pages that have already been printed.

Solve the paper jam.

& “Paper Jams” on page 70

Access the printer settings.

& “Accessing the printer driver for Windows” on page 26

User’s Guide

Troubleshooting for Printing

Select the Print Preview check box in the Main window of your printer driver.

Make the settings that you want to use to print.

Click OK to close the printer settings window, and then print your file. Print Preview window opens.

Select a page that has already been printed in the page list box on the left side, and then select Remove Page from

the Print Options menu. Repeat this step for all the pages that have already been printed.

Click Print on the Print Preview window.

Print Quality Help

If you are having print quality problems, then compare it with the illustrations below. Click the caption under the illustration that best resembles your prints.

Good sample

& “Horizontal banding” on page 78

& “Vertical banding or misalignment” on

Good sample

page 78

& “Horizontal banding” on page 78 & “Vertical banding or misalignment” on

page 78

User’s Guide

Troubleshooting for Printing

& “Incorrect or missing colors” on page 79

& “Blurry or smeared print” on page 79

Horizontal banding

❏ Make sure the printable side (the whiter or glossier side) of the paper is face up in the rear paper feed slot.

❏ Make sure the printable side (the whiter or glossier side) of the paper is face down in the paper cassette.

❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.

& “Checking the Print Head Nozzles” on page 52

❏ For best results, use up ink cartridge within six months of opening the package.

❏ Try to use genuine Epson ink cartridges.

❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the product.

& “Selecting Paper” on page 14

❏ If banding appears at intervals of 2.5 cm, run the Print Head Alignment utility.

& “Aligning the Print Head” on page 55

Vertical banding or misalignment

❏ Make sure the printable side (the whiter or glossier side) of the paper is face up in the rear paper feed slot.

❏ Make sure the printable side (the whiter or glossier side) of the paper is face down in the paper cassette.

❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.

& “Checking the Print Head Nozzles” on page 52

❏ Run the Print Head Alignment utility.

& “Aligning the Print Head” on page 55

❏ For Windows, clear the High Speed check box from the More Options window in your printer driver. See the

online help for details. For Mac OS X, select Off from the High Speed Printing. To display the High Speed Printing, click through the following menus: System Preferences, Print & Scan (for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or

10.5), your product (in the Printers list box), Options & Supplies, and then Driver.

❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the product.

& “Selecting Paper” on page 14

User’s Guide

Troubleshooting for Printing

Incorrect or missing colors

❏ For Windows, clear the Grayscale setting in the Main window in your printer driver.

For Mac OS X, clear the Grayscale setting in Print Settings in the Print dialog box in your printer driver. See the online help for details.

❏ Adjust the color settings in your application or in your printer driver settings.

For Windows, check the More Options window. For Mac OS X, check the Color Options dialog box from the Print dialog box. See the online help for details.

❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.

& “Checking the Print Head Nozzles” on page 52

❏ I f y o u h a ve j us t r ep l ac e d a n in k ca rt ri d ge , ma k e s u re th e date on the box. If you have not used the product for a long

time, Epson recommends replacing the ink cartridges. & “Replacing an ink cartridge” on page 49

❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.

Blurry or smeared print

❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.

❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not

operate properly if it is tilted.

❏ Make sure your paper is not damaged, dirty, or too old.

❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face up in the rear paper feed

slot.

❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face down in the paper cassette.

❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.

❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the product.

& “Selecting Paper” on page 14

❏ Remove each sheet from the output tray as it is printed.

❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle

your prints, follow the instructions of the paper.

❏ Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result.

& “Checking the Print Head Nozzles” on page 52

❏ Run the Print Head Alignment utility.

& “Aligning the Print Head” on page 55

❏ If you are printing high-density data on plain paper using automatic 2-sided printing, lower the Print Density and

choose a longer Increased Ink Drying Time in the Print Density Adjustment window (for Windows) or in the Two-sided Printing Settings (for Mac OS X) of your printer driver.

User’s Guide

Troubleshooting for Printing

❏ If the paper is smeared with ink after printing, clean the interior of the product.

& “Cleaning the interior of the product” on page 58

Miscellaneous Printout Problems

Incorrect or garbled characters

❏ Clear any stalled print jobs.

& “Canceling printing” on page 31

❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

Incorrect margins

❏ Make sure that the paper is loaded into the rear paper feed slot or the paper cassette correctly.

& “Loading Paper into the Paper Cassette” on page 17 & “Loading Envelopes into the Paper Cassette” on page 20 & “Loading Paper and Envelopes into the Rear Paper Feed Slot” on page 23

❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the

page. & “Printable area” on page 89

❏ Make sure the printer driver settings are appropriate for the paper size you are using.

For Windows, check the Main window. For Mac OS X, check the Page Setup dialog box or Print dialog box.

❏ If margins still appear even when printing using the borderless setting, try one of the following.

For Windows, click Extended Settings button on the printer driver’s Maintenance window, and then select Remove white borders. For Mac OS X, select On from the Remove white borders. To display the Remove white borders, click through the following menus: System Preferences, Print & Scan (for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or

10.5), your printer (in the Printers list box), Options & Supplies, and then Driver.

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

Printout has a slight slant

❏ Make sure that the paper is loaded into the rear paper feed slot or the paper cassette correctly.

& “Loading Paper into the Paper Cassette” on page 17 & “Loading Envelopes into the Paper Cassette” on page 20 & “Loading Paper and Envelopes into the Rear Paper Feed Slot” on page 23

❏ If Draft is selected in Quality in the Main window in your printer driver (for Windows), or Fast Economy is

selected in Print Quality in Print Settings (for Mac OS X), select another setting.

User’s Guide

Troubleshooting for Printing

Inverted image

❏ For Windows, clear the Mirror Image check box from the More Options window of your printer driver, or turn

off the Mirror Image setting in your application. For Mac OS X, clear the Mirror Image check box in Print Settings in the Print dialog box of your printer driver, or turn off the Mirror Image setting in your application. For instructions, see the online help for your printer driver or for your application.

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

Blank pages print

❏ Make sure the printer driver settings are appropriate for the paper size you are using.

For Windows, check the Main window. For Mac OS X, check the Page Setup dialog box or Print dialog box.

❏ For Windows, check the Skip Blank Page setting by clicking the Extended Settings button on the Maintenance

window of the printer driver. For Mac OS X, select On from the Skip Blank Page. To display the Skip Blank Page, click through the following menus: System Preferences, Print & Scan (for Mac OS X 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5), your product (in the Printers list box), Options & Supplies, and then Driver.

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

Printed side is smeared or scuffed

❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.

❏ Load and eject plain paper several times.

& “Cleaning the interior of the product” on page 58

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

Printing is too slow

❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the product.

& “Selecting Paper” on page 14

❏ For Windows, choose a Quality in the printer driver Main window.

For Mac OS X, choose a lower Print Quality in the Print Settings dialog box from your printer driver’s Print dialog box.

& “Accessing the printer driver for Windows” on page 26 & “Accessing the printer driver for Mac OS X” on page 27

❏ Close any unnecessary applications.

User’s Guide

Troubleshooting for Printing

❏ If you print continuously for an extended period, the printing may be extremely slow. This is to slow down the

printing speed and prevent the product mechanism from overheating and being damaged. If this happens, you can continue to print, but we recommend stopping and leaving the product idle for at least 45 minutes with the power on. (The product does not recover with the power off.) After you restart, the product will print at normal speed.

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

If you try all of the methods above and cannot solve the problem, see the following: & “Increasing the Print Speed (For Windows Only)” on page 85

Paper Does Not Feed Correctly

Paper does not feed

Remove the stack of paper and make sure of the following:

❏ You have inserted the paper cassette all the way into the product.

❏ The paper is not curled or creased.

❏ The paper is not too old. See the instructions that came with the paper for more information.

❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide.

For Epson special media, make sure the number of sheets is less than the limit specified for the media. & “Selecting Paper” on page 14

❏ Paper is not jammed inside the product. If it is, remove the jammed paper.

& “Paper Jams” on page 70

❏ The ink cartridges are not expended. If a cartridge is expended, replace it.

& “Replacing an ink cartridge” on page 49

❏ You have followed any special loading instructions that came with your paper.

Multiple pages feed

❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide.

For Epson special media, make sure the number of sheets is less than the limit specified for the media. & “Selecting Paper” on page 14

❏ Make sure the edge guides are snug against the edges of the paper.

❏ Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before

❏ Remove the stack of paper and make sure that the paper is not too thin.

& “Paper” on page 88

❏ Fan the edges of the stack to separate the sheets, then reload the paper.

User’s Guide

Troubleshooting for Printing

❏ If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also

check in your application. For Windows, check the Copies setting on the Main window. Mac OS X, check the Copies setting in the Print dialog.

Paper is improperly loaded

If you have loaded the paper too far into the product, the product cannot feed the paper correctly. Turn the product off and gently remove the paper. Then turn the product on and reload the paper correctly.

Paper is not ejected fully or is wrinkled

❏ If the paper does not eject fully, press the b button to eject the paper. If the paper is jammed inside the product,

remove it by referring to the following section. & “Paper Jams” on page 70

❏ If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.

Note:

Store any unused paper in its original packaging in a dry area.

The Product Does Not Print

All lights are off

❏ Press the P button to make sure the product is on.

❏ Make sure that the power cord is securely plugged in.

❏ Make sure that your outlet works and is not controlled by a wall switch or timer.

Lights came on and then went out

The product’s voltage may not match the outlet rating. Turn off the product and unplug it immediately. Then check the label on the back of the product.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.

Only the power light is on

❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.

❏ If you are using the USB interface, make sure your cable meets the USB or Hi-Speed USB standards.

User’s Guide

Troubleshooting for Printing

❏ If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from

your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to your computer without the USB hub.

❏ If you are connecting the product to your computer via a USB hub, make sure the USB hub device is recognized by

your computer.

❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution

of your image or printing the image at a smaller size. You may need to install more memory in your computer.

❏ Users of Windows can clear any stalled print jobs from the Windows Spooler.

& “Canceling printing” on page 31

❏ Uninstall the printer driver, then reinstall it.

& “Uninstalling Your Software” on page 62

An ink error is indicated after you replace the cartridge

Open the printer cover.

Make sure the ink cartridge holder is at the ink cartridge replacement position.

Note:

If the ink cartridge holder is at the far right position, press the B button.

Open the ink cartridge cover. Remove and reinsert the ink cartridge and then continue with the ink cartridge

installation.

User’s Guide

Troubleshooting for Printing

Close the ink cartridge cover firmly.

Close the printer cover.

Increasing the Print Speed (For Windows Only)

Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow. Click the Extended Settings button on your printer driver’s Maintenance window.

User’s Guide

The following dialog box appears.

Troubleshooting for Printing

Select the following check boxes and print speed may be increased.

❏ High Speed Copies

❏ Always spool RAW datatype

❏ Page Rendering Mode

❏ Print as Bitmap

For more details on each item, see the online help.

Product Information

Ink and Maintenance Box

Ink cartridges

You can use the following ink cartridges with this product:

Ink cartridge Part numbers

WF-3010 WF-3011

Black T1301

T1291

Cyan T1302

T1292

Magenta T1303

T1293

Yellow T1304

T1294

Note:

Not all cartridges are available in all regions.

Color

Cartridge life

Temperature

Black, Cyan, Magenta, Yellow

For best results, use up ink cartridge within six months of opening the package.

Storage:

-20 to 40 °C (-4 to 104 °F)

1 month at 40 °C (104 °F)

Freezing:*

-12 °C (10.4 °F)

143 141

* Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).

Maintenance box

Your can use the following maintenance box with this product.

Part number

Maintenance Box T6711

User’s Guide

Product Information

System Requirements

For Windows

System PC Interface

Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP SP1 or higher(32-bit), or XP Professional x64 Edition

Hi-Speed USB

For Mac OS X

System PC Interface

Mac OS X 10.5.8, 10.6.x, 10.7.x Hi-Speed USB

Note:

The UNIX File System (UFS) for Mac OS X is not supported.

Technical Specifications

Note:

Specifications are subject to change without notice.

Printer specifications

Paper path

Capacity

* This cassette may not be available depending on the product.

Paper cassette 1 and 2

Rear paper feed slot, top entry

27.5 mm for paper cassette 1 and 2

0.3 mm for rear paper feed slot

Paper

Note:

❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time,

Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.

❏ Poor quality paper may reduce print quality and cause paper jams or other problems. If you encounter

problems, switch to a higher grade of paper.

Single sheets:

, front entry

User’s Guide

Product Information

Size

Paper types

Thickness (for plain paper)

Weight (for plain paper)

A4 210 × 297 mm

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

A6 105 × 148 mm

A5 148 × 210 mm

B5 182 × 257 mm

9 × 13 cm (3.5 × 5 in.)

13 × 20 cm (5 × 8 in.)

20 × 25 cm (8 × 10 in.)

16:9 wide size (102 × 181 mm)

100 × 148 mm

Letter 8 1/2 × 11 in.

Legal 8 1/2 × 14 in.

Plain paper or special paper distributed by Epson

0.08 to 0.11 mm (0.003 to 0.004 in.)

64 g/m² (17 lb) to 90 g/m² (24 lb)

Envelopes:

Size

Paper types

Weight

Envelope #10 4 1/8 × 9 1/2 in.

Envelope DL 110 × 220 mm

Envelope C4 229 × 324 mm

Envelope C6 114 × 162 mm

Plain paper

75 g/m² (20 lb) to 90 g/m² (24 lb) for Envelope #10, DL, and C6

80 g/m² (21 lb) to 100 g/m² (26 lb) for Envelope C4

Printable area

Highlighted portions show printable area.

Single sheets:

Normal Borderless

User’s Guide

Envelopes:

Product Information

Minimum margin

Media type Single sheets Envelopes (#10/DL/C6) Envelop (C4)

A 3.0 mm (0.12 in.)

B 3.0 mm (0.12 in.) 5.0 mm (0.20 in.) 10.0 mm (0.40 in.)

C 3.0 mm (0.12 in.)

*1 The recommended margin is 17 mm.

*2 The recommended margin is 42 mm.

3.0 mm (0.12 in.)

Note:

Depending on the type of paper, print quality may decline in the top and bottom areas of the print, or the area may be smeared.

User’s Guide

Product Information

Network interface specification

Wi-Fi Standard:

Security: WEP (64/128bit)

Frequency Band: 2.4 GHz

Communication Mode: Infrastructure mode

Ethernet Standard:

Communication Mode: Ethernet 100BASE-TX/10BASE-T

*1 Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase.

*2 Complies with WPA2 with support for WPA/WPA2 Personal.

*3 The connected device should comply with IEEE802.3az.

IEEE 802.11b/g/n

WPA-PSK (TKIP/AES)

Ad hoc mode

IEEE802.3i/u, IEEE802.3az

Mechanical

Dimensions

Storage

Width: 449 mm (17.7 inches)

Depth: 380 mm (15.0 inches)

Height: 165 mm (6.5 inches)

Printing*

Width: 449 mm (17.7 inches)

Depth: 553 mm (21.8 inches)

Height: 188 mm (7.4 inches)

Weight

* With the output tray extension extended.

Approx. 5.3 kg (11.7 lb) without the ink cartridges and the power cord.

Electrical

Input voltage range

Rated frequency range

Input frequency range

Rated current

100-120 V Model 220-240 V Model

90 to 132 V 198 to 264 V

50 to 60 Hz 50 to 60 Hz

49.5 to 60.5 Hz 49.5 to 60.5 Hz

0.6 A 0.3 A

User’s Guide

Product Information

Power consumption Printing

Ready mode

Sleep mode

Power off

Note:

Check the label on the back of the product for its voltage.

Environmental

Temperature

Humidity

Operation: 10 to 35 °C (50 to 95 °F)

Storage:

-20 to 40 °C (-4 to 104 °F)

1 month at 40 °C (104 °F)

Operation:* 20 to 80% RH

Storage:* 5 to 85% RH

Approx. 17 W (ISO/ IEC24712)

Approx. 3.2 W Approx. 3.2 W

Approx. 1.6 W Approx. 1.6 W

Approx. 0.2 W Approx. 0.3 W

Approx. 17 W (ISO/ IEC24712)

* Without condensation

Standards and approvals

U.S. model:

Safety

EMC

This equipment contains the following wireless module. Manufacture: Askey Computer Corporation Type: WLU6117-D69 (RoHS)

This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

UL60950-1 CAN/CSA-C22.2 No.60950-1

FCC Part 15 Subpart B Class B CAN/CSA-CEI/IEC CISPR 22 Class B

European model:

User’s Guide

Product Information

Low voltage directive 2006/95/ EC

EMC directive 2004/108/EC

R&TTE directive 1999/5/EC

EN60950-1

EN55022 Class B EN61000-3-2 EN61000-3-3 EN55024

EN300 328 EN301 489-1 EN301 489-17 EN60950-1

For European users: We, Seiko Epson Corporation, hereby declare that the equipment Model B541A is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg, Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.

Only indoor operation is permitted in France. If used outside of own premises, general authorization is required in Italy.

Epson can not accept responsibility for any failure to satisfy the protection requirements resulting a non-recommended modification of the products.

Interface

Hi-Speed USB (Device Class for computers)

User’s Guide

Where To Get Help

Technical Support Web Site

Epson’s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at:

http://support.epson.net/ http://www.epson.eu/Support (Europe)

If you need the latest drivers, FAQs, manuals, or other downloadables, access the site at:

http://www.epson.com http://www.epson.eu/Support (Europe)

Then, select the support section of your local Epson Web site.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

❏ Product serial number

(The serial number label is usually on the back of the product.)

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the software applications you normally use with your product

Note:

Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own backup data or take notes.

User’s Guide

Where To Get Help

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Help for Users in Taiwan

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.tw)

Information on product specifications, drivers for download, and products enquiry are available.

Epson HelpDesk (Phone: +0280242008)

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Repair service center:

Telephone number Fax number Address

02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100,

Taiwan

02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City

105, Taiwan

02-32340688 02-32345299 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei

County 235, Taiwan

039-605007 039-600969 No.342-1, Guangrong Rd., Luodong Township, Yilan County

265, Taiwan

038-312966 038-312977 No.87, Guolian 2nd Rd., Hualien City, Hualien County 970,

Taiwan

03-2810606 03-2810707 No.413, Huannan Rd., Pingzhen City, Taoyuan County 324,

Taiwan

03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City

300, Taiwan

04-23291388 04-23291338 3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan

04-23805000 04-23806000 No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408,

Taiwan

05-2784222 05-2784555 No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan

06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan

User’s Guide

Where To Get Help

Telephone number Fax number Address

07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804,

Taiwan

07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807,

Taiwan

08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900,

Taiwan

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2685-9899)

Our Hotline team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

User’s Guide

Where To Get Help

Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Hotline (Phone): 84-8-823-9239

Service Center: 80 Truong Dinh Street, District 1, Hochiminh City

Vietnam

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

❏ Information on product specifications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

❏ Sales enquiries and product information

❏ Technical support

Phone (62) 21-572 4350

Fax (62) 21-572 4357

Epson Service Center

Jakarta Mangga Dua Mall 3rd floor No 3A/B

Jl. Arteri Mangga Dua, Jakarta

Phone/Fax: (62) 21-62301104

Bandung Lippo Center 8th floor

Jl. Gatot Subroto No.2 Bandung

Phone/Fax: (62) 22-7303766

Surabaya Hitech Mall lt IIB No. 12

Jl. Kusuma Bangsa 116 – 118 Surabaya

Phone: (62) 31-5355035 Fax: (62)31-5477837

User’s Guide

Where To Get Help

Yogyakarta Hotel Natour Garuda

Jl. Malioboro No. 60 Yogyakarta

Phone: (62) 274-565478

Medan Wisma HSBC 4th floor

Jl. Diponegoro No. 11 Medan

Phone/Fax: (62) 61-4516173

Makassar MTC Karebosi Lt. Ill Kav. P7-8

JI. Ahmad Yani No.49 Makassar

Phone: (62)411-350147/411-350148

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

❏ Information on product specifications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.

Phone: 603-56288288

Fax: 603-56288388/399

Epson Helpdesk

❏ Sales enquiries and product information (Infoline)

Phone: 603-56288222

❏ Enquiries on repair services & warranty, product usage and technical support (Techline)

Phone: 603-56288333

User’s Guide

Where To Get Help

Help for Users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

User’s Guide

Where To Get Help

Epson India Head Office - Bangalore

Phone: 080-30515000

Fax: 30515005

Epson India Regional Offices:

Location Telephone number Fax number

Mumbai 022-28261515 /16/17 022-28257287

Delhi 011-30615000 011-30615005

Chennai 044-30277500 044-30277575

Kolkata 033-22831589 / 90 033-22831591

Hyderabad 040-66331738/ 39 040-66328633

Cochin 0484-2357950 0484-2357950

Coimbatore 0422-2380002 NA

Pune 020-30286000 /30286001/30286002 020-30286000

Ahmedabad 079-26407176 / 77 079-26407347

Helpline

For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.

For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code

Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:

Trunk Line: (63-2) 706 2609

Fax: (63-2) 706 2665

Helpdesk Direct Line: (63-2) 706 2625

E-mail:

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Toll-Free No. 1800-1069-EPSON(37766)

epchelpdesk@epc.epson.com.ph

100

Epson WF-3010DW User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright and Trademarks

Copyright and Trademarks

Contents

Introduction

Where to Find Information

Caution, Important and Note

Operating System Versions

Important Instructions

Safety Instructions

Product Advisories and Warnings

Setting up/using the product

Using the product with a wireless connection

Handling ink cartridges

Getting to Know Your Product

Product Parts

Guide to the Control Panel

Buttons

Lights

Paper and Media Handling

Introduction to Using, Loading, and Storing Media

Storing paper

Selecting Paper

Paper type settings from the printer driver

Loading Paper into the Paper Cassette

Loading Envelopes into the Paper Cassette

Loading Paper and Envelopes into the Rear Paper Feed Slot

Printing

Printer Driver and Status Monitor

Accessing the printer driver for Windows

From Windows applications

From the Start menu

From the shortcut icon on the taskbar

Getting information through online help

Accessing the printer driver for Mac OS X

Getting information through online help

Basic Operations

Basic printing

Basic product settings for Windows

Basic product settings for Mac OS X

Canceling printing

Using the product button

For Windows

For Mac OS X

Other Options

Printing photos the easy way

Starting Epson Easy Photo Print

Product presets (For Windows Only)

Product settings for Windows

2-sided printing

Product settings for Windows

Product settings for Mac OS X

Fit to page printing

Product settings for Windows

Product settings for Mac OS X

Pages per Sheet printing

Product settings for Windows

Product settings for Mac OS X

Sharing the Product for Printing

Setup for Windows

Setting up the product as a shared printer

Adding the product to the other network computers

Setup for Mac OS X

Replacing Ink Cartridges

Ink Cartridge Safety Instructions, Precautions, and Specifications

Safety instructions

Precautions on ink cartridge replacement

Ink Cartridge Specifications

Checking the Ink Cartridge Status

For Windows

For Mac OS X

Temporarily Printing with Black Ink When Color Ink Cartridges are Expended

For Windows

For Mac OS X

Conserving Black Ink When the Cartridge Is Low (For Windows Only)

Replacing an ink cartridge

Maintaining Your Product and Software