Epson TM-U325D-941, TM-U325D-951, TM-U325-991 User Manual

TM-U325D/U325PD

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EPSON

User’s Manual

400665708

Printer Parts and Labels

EPSON/U325 Printer - File: PRNTR_8.e

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Control panel

Printer cover

On/Off switch

RECEIPT
OUT

VALIDATION

POWERERROR

FEED RELEASE

Control panel

Serial interface connector

Parallel interface connector

CUT

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SET

CLOSE THE
PRINTER COVER

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Labels

CAUTION/ VORSICHT:

Print head cover and print head are hot.

Druckkopfabdeckung und Druckkopf sind heiß.

CAUTION/ VORSICHT:

Caution label for drawer kick-out connector.

Vorsichtsetikett für Schnappsteckerbuchse.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording,
or otherwise, without the prior written permission of Seiko Epson Corporation. No patent
liability is assumed with respect to the use of the information contained herein. While every
precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no
responsibility for errors or omissions. Neither is any liability assumed for damages resulting
from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product
or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as
a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or
alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the
use of any options or any consumable products other than those designated as Original Epson
Products or Epson Approved Products by Seiko Epson Corporation.

EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries/
regions.

Depending on the area, the interface cable may be included with the product. If so, use that
cable.

Seiko Epson Corporation shall not be held liable for any damage resulting from
electromagnetic interference that occurs from the use of any interface cables other than those
designated as Epson approved products by Seiko Epson Corporation.

NOTICE: The contents of this manual are subject to change without notice.

Copyright © 1996, 1999 by Seiko Epson Corporation, Nagano, Japan.

i

Standards and Approvals

The following standards are applied only to the printers that are so labeled. (EMC is
tested using the Epson power supplies.)
Europe: CE marking
North America: FCC/ICES-003 Class A
Oceania: AS/NZS CISPR22 Class A

WARNING

This is a Class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
The connection of a non-shielded printer
interface cable to this printer will invalidate
the EMC standards of this device.
You are cautioned that changes or
modifications not expressly approved by
Seiko Epson Corporation could void your
authority to operate the equipment.

CE marking

The printer conforms to the following
Directives and Norms:
Directive 2004/108/EC

EN 55022 Class A
EN 55024

IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-11

Operation of this equipment in a residential
area is likely to cause harmful interference, in
which case the user will be required to correct
the interference at his own expense.

For Canadian Users

This Class A digital apparatus complies with
Canadian ICES-003.

À l'intention des utilisateurs
canadiens

Cet appareil numérique de classe A est
conforme à la norme canadienne NMB-003.

Indication of the manufacturer and the importer
in accordance with requirements of directive
2011/65/EU (RoHS)

Manufacturer: SEIKO EPSON CORPORATION
Address: 3-5, Owa 3-chome, Suwa-shi, Nagano­ken 392-8502, Japan
Telephone: [phone] Fax: [phone]

Importer: EPSON EUROPE B.V.
Address: Azië building, Atlas ArenA,
Hoogoorddreef 5, 1101 BA Amsterdam Zuidoost,
The Netherlands
Telephone: [phone]

FCC Compliance Statement
for American Users

This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference when the equipment is operated
in a commercial environment.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instruction manual, may cause harmful
interference to radio communications.

ii

About This Manual

Setting Up and Using

❏ Chapter 1 contains information on unpacking the printer, setting it up, attaching

theroll paper near-end sensor, and setting the DIP switches.

❏ Chapter 2 contains information on using the printer.
❏ Chapter 3 contains troubleshooting information.

Reference

❏ Chapter 4 contains specifications and character code tables.

Warnings, Cautions, and Notes

WARNING / WARNUNG:

Warnings must be followed carefully to avoid serious bodily
injury.

Warnhinweise müssen sorgfältig befolgt werden, um Unfälle
mit möglicherweise schweren Verletzungen zu vermeiden.

CAUTION / VORSICHT:

Cautions must be observed to avoid minor injury to yourself or
damage to your equipment.

Vorsichtshinweise müssen sorgfältig befolgt werden, um
Unfälle mit der Gefahr leichter Verletzungen oder Schäden
am Gerät zu vermeiden.

Note:

Notes have important information and useful tips on the operation of your
printer.

Downloading Drivers, Utilities, and Manuals

Drivers, utilities, and manuals can be downloaded from one of the
following URLs.

For customers in North America, go to the following web site:
http://www.epsonexpert.com/ and follow the on-screen
instructions.

For customers in other countries, go to the following web site:
http://download.epson-biz.com/?service=pos

iii

Introduction

Features

The TM-U325D and TM-U325PD are high-quality POS printers that can print a
multiple-line validation and on receipt paper (roll paper). The printer has the
following features:

❏ Easily changeable interface specifications for serial or parallel by exchanging the

interface board.

❏ Excellent reliability (long life) and good operability (drop-in paper loading).
❏ Multiple-line validation printing (possible to print a maximum of 9 lines).
❏ Compact and light in weight.
❏ High-speed printing through logic-seeking control.
❏ Excellent reliability and long life due to adoption of stepping motor, both for

moving the carriage and for paper feeding.

❏ Flexible line space setting permits printing in accordance with any user-defined

format.

❏ Conforms with ESC/POS; excellent universality of control.
❏ Built-in drawer kick-out interface provides capability to drive two drawers.
❏ Selectable character fonts (7  9 and 9  9).
❏ Semi-automatic paper loading capability.
❏ AC adapter provides compact power supply.
❏ Automatic status back (ASB) function that automatically transmits changes in

printer status.

Accessories

❏ AC adapter
❏ EPSON ribbon cassette, ERC-38

Options

❏ EPSON power supply unit, PS-180
❏ Printer fastening tape (Model No. DF-10)

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as
transportation devices related to aviation, rail, marine, automotive, etc.; disaster
prevention devices; various safety devices, etc.; or functional/precision devices, etc.;
you should use this product only after giving consideration to including fail-safes
and redundancies into your design to maintain safety and total system reliability.
Because this product was not intended for use in applications requiring extremely
high reliability/safety, such as aerospace equipment, main communication
equipment, nuclear power control equipment, or medical equipment related to
direct medical care, etc., please make your own judgment on this product’s
suitability after a full evaluation.

iv

Chapter 1

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Printer

*1

Power supply

Setting Up the Printer

Unpacking

The illustration below shows the items included for the standard
specification printer.

Ribbon cassette

Spacers for the roll paper

Roll paper

Manual

Power switch cover

near-end sensor 2 pcs

(*1) The AC cable may not be included in the package. If it is not, make sure to use a

AC cable that complies with the safety standards.

If any item is damaged, please contact your dealer for assistance.

Selecting a Location

Place the printer on a surface that is as horizontal as possible.
Make sure that the printer does not tilt more than 15 degrees.

The printer should be installed so that it does not move or vibrate
during paper cutting or the drawer kick-out operation.

Fastening tape is available as an option.

Setting Up the Printer 1–1

Adjusting the Roll Paper Near-End Sensor

Distance A

Notes:

Use rolls of paper with an inner core diameter of 10.5 to 12.5 mm so
that the sensor detects the remaining paper correctly.

When the last portion of a roll paper bears red markings, the
marking is sometimes an adhesive that pulls the entire roll paper up.
In this case, the sensor may not detect the remaining paper correctly.

If the roll paper easily becomes loose because of the quality of the
paper or other factors, incorrect detection of the paper end may
result.

1. Make sure that the power supply is disconnected from the printer.

2. Two spacers are included. See the illustration below and decide
whether or not you want to use them. Use them if you want the
near-end sensor to be triggered when distance A is 3 to 4 mm;
otherwise it will be triggered when distance A is approximately
6mm.

3. Secure the roll paper near-end sensor (and spacers) with two
screws. When you insert the spacers, be sure you set the
spacers in the direction shown in the illustration.

1–2 Setting Up the Printer

4. Check to be sure that the detecting lever moves freely.

Spacers

Roll paper
near-end sensor

Power supply

Drawer kick-out

Interface

Grounding screws

Connecting the Cables and Grounding the Printer

You can connect up to three cables and a grounding wire to the
printer. They all connect to the connector panel on the bottom of
the printer, which is shown below:

Notes:

There is a caution label beside the drawer kick-out connector.

Depending on the interface installed, the interface connector on your
printer may look different from the one illustrated.

Before connecting any of the cables, make sure that both the printer
and the computer are turned off.

Setting Up the Printer 1–3

Connecting the Computer

1. Plug the cable into the connector on the printer and tighten the
screws on both sides of the cable connector, as shown.

2. Connect the other end of the cable to the connector on your
computer.

Connecting the Drawer

WARNING:

Use a drawer that matches the printer specification. Using an
improper drawer may damage the drawer as well as the
printer.

CAUTION:

Do not connect a telephone line to the drawer kick-out
connector; otherwise the printer and the telephone line may
be damaged.

Plug the drawer cable into the drawer kick-out connector on the
bottom of the printer next to the power supply connector.

1–4 Setting Up the Printer

Anschließen der Lade

WARNUNG:

Eine für den Drucker geeignete Lade verwenden. Bei
Verwendung einer falschen Lade kann diese oder der
Drucker beschädigt werden.

ACHTUNG:

Kein Telefonkabel an die Schnappsteckerbuchse
anschließen, da sonst der Drucker und die Telefonkabel
beschädigt werden können.

Das Kabel der Lade an die Schnappsteckerbuchse unten am
Drucker neben dem Netßzanschluß

anschließen.

Grounding the Printer

You need a ground wire to ground your printer. Make sure that the
wire meets the specifications below.

Thickness of wire: AWG 18 or equivalent
Diameter of terminal to be attached: 3.2

1. Make sure that the printer is turned off.

Setting Up the Printer 1–5

2. Connect the ground wire to the printer using the FG screw on
the bottom of the printer, as shown.

Connecting the Power Supply

This printer requires an external power supply. Be sure to use a
power supply that matches the specifications.

WARNING / WARNUNG:

Using an incorrect power supply may cause fire or electrical
shock.

Bei Verwendung der falschen Stromversorgung besteht
Brand- oder Stromschlaggefahr.

CAUTION / VORSICHT:

When connecting or disconnecting the power supply from
the printer, make sure that the power supply is not plugged
into an electrical outlet; otherwise you may damage the
power supply or the printer.

If the power supply’s rated voltage and your outlet’s voltage
do not match, contact your dealer for assistance. Do not
plug in the AC cable. Otherwise you may damage the power
supply or the printer.

1–6 Setting Up the Printer

Beim Anschließen der Stromversorgung an den Drucker und
beim Herausziehen der Stromversorgung aus dem Drucker
darf die Stromversorgung nicht in eine Steckdose eingesteckt
sein. Andernfalls kann die Stromversorgung oder der Drucker
beschädigt werden.

Wenn die Nennspannung der Stromversorgung und die
Spannung der Steckdose nicht übereinstimmen, den Händler
um Hilfe bitten. Das Netzkabel nicht einstecken. Andernfalls
kann die Stromversorgung oder der Drucker beschädigt
werden.

1. Make sure that the printer’s power switch is turned off, and the
power supply’s AC cable is unplugged from the electrical
outlet.

2. Plug in the power supply’s cord as shown below. Notice that
the flat side of the connector faces down.

3. Plug the power supply’s AC cable into an outlet.

Note:

If you ever need to remove the cable, unplug the power supply’s AC
cable from the outlet and then grasp the connector firmly at the
arrow mark and pull it straight out.

Installing the Ribbon Cassette

Use the EPSON ERC-38 ribbon cassette for your printer.

Note the label inside the printer cover that can assist you in installing
the ribbon.

Setting Up the Printer 1–7

CAUTION / VORSICHT:

Never turn the ribbon cassette’s feed knob in the opposite
direction of the arrow marked on the cassette; otherwise the
ribbon cassette may be damaged.

Den Transportknopf an der Farbbandkassette nur in die durch
den Pfeil gekennzeichnete Richtung drehen. Andernfalls
kann die Farbbandkassette beschädigt werden.

1. Be sure the printer is not receiving data when you replace a
ribbon cassette; otherwise data may be lost.

2. Open the printer cover.

3. Turn the ribbon cassette’s knob in the direction of the arrow, to
take up any slack in the ribbon.

4. Insert the ribbon in the position shown in the illustration below
and push the ribbon cassette until it clicks.

Note:

Make sure that the ribbon is installed between the print head
and the platen without wrinkles or creases.

1–8 Setting Up the Printer

5. Turn the ribbon cassette’s knob 5 or 6 times in the direction of

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the arrow again, to take up any slack in the ribbon.

Installing Roll Paper

CAUTION / VORSICHT:

Take care not to injure your fingers on the manual cutter

• When you remove printed paper

• When you perform other operations such as loading/
replacing roll paper

Darauf achten, dass Sie sich bei den folgenden Arbeiten
keine Handverletzungen durch die manuelle
Schneidvorrichtung zuziehen:

• Beim Herausnehmen des bedruckten Dokuments

• Bei der Durchführung von anderen Arbeiten, wie zum
Beispiel beim Einlegen/Herausnehmen der Papierrolle.

Setting Up the Printer 1–9

Notes:

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Be sure to use roll paper that meets the specifications.

Do not use rolls of paper that have the paper glued to the core
because the printer cannot detect the paper end correctly. However,
if you will stop the printing using the roll paper near-end sensor,
you can use glued roll paper.

1. Using scissors, cut the leading edge of the roll paper as shown
below.

2. Turn on the printer and open the printer cover.

3. Insert the roll paper.

Note:

Be sure to note the correct direction that the paper comes off the
roll as shown below.

1–10 Setting Up the Printer

4. Hold both edges of the paper and insert it straight into the

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paper slot. The printer feeds the paper automatically.

5. Tear off the paper; then close the cover.

Note:

Before closing the cover, make sure that the roll paper has no
slack.

To remove the roll of paper, follow the steps below.

1. Open the printer cover.

Setting Up the Printer 1–11