Most of the illustrations are at the beginning of this manual. They may be different from your printer in
appearance, depending on your printer model. See the list below for the meaning of the numbers in the
illustrations.
1. Paper guide7. Serial interface connector
2. Screw14. Platen frame
3. Power supply connector8. Cable hook15. Cleaning card
4. Ethernet connector9. Rollers
5. USB connector10. Paper path
6. Serial interface connector
(9-Pin D-Sub)
(25-Pin D-Sub)
11. Head plate
12. Thermal head
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation
devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety
devices, etc.; or functional/precision devices, etc.; you should use this product only after giving
consideration to including fail-safes and redundancies into your design to maintain safety and total
system reliability. Because this product was not intended for use in applications requiring extremely high
reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control
equipment, or medical equipment related to direct medical care, etc., please make your own judgment on
this product’s suitability after a full evaluation.
13. Platen lever
Caution
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with
respect to the use of the information contained herein. While every precaution has been taken in the
preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
This manual provides information describing basic operations to operators of the
TM-L500A to enable safe and correct use of the printer.
Important Safety Information
This section presents important information intended to ensure safe and effective
use of this product. Read this section carefully and store it in an accessible
location.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined
below. Read the following carefully before handling the product.
WARNING:
Warnings must be followed carefully to avoid serious bodily injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself, damage to your
equipment, or loss of data.
Note:
Notes have important information and useful tips on the operation of your equipment.
Safety Precautions
WARNING:
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise. Continued use may lead to fire. Immediately unplug the
equipment and contact your dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself. Improper repair work can be
dangerous.
Never disassemble or modify this product. Tampering with this product may
result in injury or fire.
Use the specified AC adapter (Epson Model M159B (PS-180)) only. Connection
to an improper power source may cause fire.
Do not allow foreign matter to fall into the equipment. Penetration by foreign
objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a Seiko Epson service center for
advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around this
product. Doing so may cause fire.
CAUTION:
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. Product may
break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity
and dust may cause equipment damage or fire.
6TM-L500A User’s Manual
Do not place heavy objects on top of this product. Never stand or lean on this
product. Equipment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter.
To ensure safety, unplug this product before leaving it unused for an extended
period.
Usage Notes
❏Install the printer horizontally.
❏When installing, leave enough space around the printer for loading paper,
turning on/off the power switch, removing jammed paper, and so on.
❏Make sure cords and foreign objects are not caught in the printer.
❏Do not open the covers during printing or autocutting.
❏Make sure that the printer is not subjected to any impact or vibration.
❏Do not put any food or drink on the printer case.
❏Do not move the printer with the paper loading cover open. The cover may be
closed unexpectedly.
❏To prevent a paper jam, do not prevent paper from being ejected from the
paper exit, and do not pull the paper being ejected.
Setting up the Printer
To set up the printer, follow the steps below.
1.Unpacking (See “Unpacking” on page 7.)
2.Setting the paper width (See “Setting the Paper Width” on page 10.)
3.Connecting the cables (See “Connecting the Cables” on page 11.)
4.Turning on the printer (See “Turning On/Off the Printer” on page 9.)
5.Loading the paper (See “Loading Paper” on page 11.)
6.Operation check with test print (See “Test Printing” on page 12.)
English
Unpacking
Check whether the following items are included. If any item is damaged, contact
your dealer.
Drivers, utilities, and manuals can be downloaded from the following URL.
http://download.epson-biz.com/?service=pos
TM-L500A User’s Manual7
English
LCD-equipped model
BP tray-equipped model
LCD
Control panel
Cover open lever
Paper loading
cover
Power switch
Manual cutter
BP tray
Platen cover
Part Names
This printer differs in equipment and appearance depending on the combinations
of the following specifications.
❏Whether or not the printer is equipped with an LCD
❏Whether or not the printer is equipped with a BP (Boarding Pass) tray
Note:
The shape of the printer in the illustrations in this manual may be different from yours,
depending on the printer model.
Control Panel
See illustration A for models with LCD and illustration B for models without LCD.
Note:
In the default setting, if the printer does not operate for 10 seconds, the LEDs and the
backlight of the LCD become dim, and for 5 minutes, the backlight of the LCD is turned off.
They come back on when you operate the control panel.
(Power) LED
On when the printer is turned on.
On Line LED
On when the printer is online. Off when the printer is offline: during test printing,
in the menu mode, or in an error status.
Error LED
On when the paper loading cover or the platen frame is open.
Flashes when the printer is in an error status.
Off when the printer is operating normally.
8TM-L500A User’s Manual
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