Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) damage to equipment.
DANGERSignals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing
procedures preceded by DANGER Headings.
WARNINGSignals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.
DANGER
1.ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.
2.NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS
TECHNICIANS IN THEIR LINE OF WORK.
3.WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN
THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.
4.WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES.
1.REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2.MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT
HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
3.ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT
BOARDS AND/OR INDIVIDUAL CHIPS.
4.IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN
ACCESSING INTERNAL COMPONENTS.
5.DO NOT REPLACE IMPERFECTLY FUNCTIONING COMPONENTS WITH COMPONENTS WHICH ARE NOT MANUFACTURED BY EPSON. IF SECOND SOURCE IC OR
OTHER COMPONENTS WHICH HAVE NOT BEEN APPROVED ARE USED, THEY COULD CAUSE DAMAGE TO THE EPSON PRODUCT, OR COULD VOID THE
WARRANTY OFFERED BY EPSON.
WARNING
About This Manual
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This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and
procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.
Manual Configuration
This manual consists of six chapters and Appendix.
CHAPTER 1. TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 2. DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and
assembling the product.
CHAPTER 3. ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 4. MAINTENANCE
Provides preventive maintenance procedures and the lists of
Epson-approved lubricants and adhesives required for
servicing the product.
APPENDIXProvides the following additional information for
reference:
• Electrical circuit boards schematics
Symbols Used in this Manual
Various symbols are used throughout this manual either to provide additional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be aware of all symbols when they are used, and
always read NOTE, CAUTION, or WARNING messages.
A D J U S T M E N T
R E Q U I R E D
C A U T I O N
C H E C K
P O I N T
W A R N I N G
Indicates an operating or maintenance procedure, practice or
condition that is necessary to keep the product’s quality.
Indicates an operating or maintenance procedure, practice, or
condition that, if not strictly observed, could result in damage to,
or destruction of, equipment.
May indicate an operating or maintenance procedure, practice or
condition that is necessary to accomplisha task efficiently. It
may also provide additional informationthat is related to a
specific subject, or comment on the results achieved through a
previous action.
Indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, could result in injury or
loss of life.
Indicates that a particular task must be carried out according to a
certain standard after disassembly and before re-assembly,
otherwise the quality of the components in question may be
adversely affected.
This chapter describes how to identify troubles in two levels: unit level repair and
component level repair. Refer to the flowchart in this chapter to identify the defective
unit and perform component level repair if necessary. This chapter also explains motor
coil resistance, Sensor specification and error indication.
START
UNIT-LEVEL TROUBLESHOOTING
UNIT REPAIR
ASSEMBLY AND ADJUSTMENT
END
Figure 1-1. Troubleshooting Flowchart
Table 1-1. Motor, Coil Resistance
MotorLocationCheck PointResistance
PF Motor
(Same as ASF/
Pump Motor)
CN9
Pin 1 and 3
Pin 2 and 4
3.0Ω ±10%
(25°C/phase)
Since CR Motor and APG Motor are DC motors, the resistance value among the
electric poles varies. Therefore, the values cannot be used to judge the abnormality.
The only way to judge it is visible status like if the motor rotates or not. Naturally the
accurate judgement is impossible, so replace the motor when it is suspected.
1.2 Troubleshooting with LED/LCD Indications and Status Monitor 3 Message
This section describes the LED/LCD indication, the STM3 message and the error condition when the printer detects an error in each operation such as the power on, the paper
loading/feeding and the ink absorption operation.
Table 1-3. LED/LCD Indication and STM3
Printer status
Communication Error----
Ink Low ConditionBlink(Ink icon blinks)
Maintenance
LED indication
LCD indicationSTM3 messageCondition for error detection
This error is detected when the printer cannot
communicate with the PC properly.
This error is detected when the ink consumption
reaches about 90%.
(Note)
When the Ink Low Condition is detected, the
Maintenance LED will blink. The printer will
continue to keep this LED status even if a new
Ink Cartridge is installed in the Ink Cartridge
replacement position. However, this LED status
will be reset (LED off) when "Carriage Unit"
returns to the home position.
TROUBLESHOOTINGTroubleshooting with LED/LCD Indications and Status Monitor 3 Message9
Note :
Printing operation can be performed until it becomes ink
end condition even after the error message is displayed on
STM3. However, the Head Cleaning operation may not be
performed due to the Ink Low condition.
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Table 1-3. LED/LCD Indication and STM3
Printer status
Ink Out ErrorOn
Maintenance
LED indication
LCD indicationSTM3 messageCondition for error detection
Ink out
Black: T0481
For best results, use genuine EPSON
ink.
Ink cartridges cannot be recognized
Cyan: T0482
For best results, use genuine EPSON
ink.
This error is detected in either of the following
cases.
1. The ink consumption reached 100%.
2. The Ink Cartridge is faulty. (CSIC memory
data error)
(Note)
Even in the Ink Out Error status, a small amount
of ink still remains in the Ink Cartridge to
protect the Print Head from printing without
ink.
This error is detected when the Ink Cartridge
has not installed, ornot installed properly.
No Ink CartridgeBlink
TROUBLESHOOTINGTroubleshooting with LED/LCD Indications and Status Monitor 3 Message10
Ink cartridges cannot be recognized
Light Cyan: T0485
For best results, use genuine EPSON
ink.
This error is detected when the printer cannot
read and write the CSIC information of the
installed Ink Cartridge.
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Table 1-3. LED/LCD Indication and STM3
Printer status
Paper Out ErrorOn
Paper Jam Error
(Including CD/DVD)
Maintenance
LED indication
On
LCD indicationSTM3 messageCondition for error detection
Paper load error. Load correctly and
press Maintenance.
A paper jam has occurred. See your
printer's documentation for
information about clearing the jam.
This error is detected when the leading edge of
paper cannot be detected with the PE Sensor in
a paper loading.
This error is detected when ;
1. The posterior end of paper cannot be
correctly detected with the PE Sensor in a
paper loading.
2. The rear of CD/DVD cannot be correctly
detected with theStar Wheel/CDR Sensor in
a CD/DVD loading.
Maintenance RequestOn
TROUBLESHOOTINGTroubleshooting with LED/LCD Indications and Status Monitor 3 Message11
Service required.
Printer parts are at end of service life.
See printer manual for details.
This error is detected when the value of the
Waste Ink Pad Counter A set in EEPROM
reaches its limit (Variable between 20000 and
46750 points).
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Table 1-3. LED/LCD Indication and STM3
Printer status
CD/DVD Guide ErrorOn
CD/DVD Tray ErrorOn
Maintenance
LED indication
LCD indicationSTM3 messageCondition for error detection
Close the CD/DVD guide.
The CD/DVD tray load error. Reload
tray and press Maintenance.
This error is detected when ;
1. Paper is present in "ASF Assy.", and "CDR
Guide Assy." is open while receiving print
data.
2. "CDR Guide Assy." opens while printing.
3. "CDR Guide Assy." is open while receiving
ASF paper feed data.
4. Attempting to replace the ink while "CDR
Guide Assy." is open.
This error is detected when "CD/DVD Tray"
cannot be detected when printing CD/DVD.
Memory Card Error
(Non supported
Memory Card)
Bluetooth Module ErrorOn
Irregular external deviceBlink
TROUBLESHOOTINGTroubleshooting with LED/LCD Indications and Status Monitor 3 Message12
On
The inserted card cannot be used with
this printer.
Bluetooth Photo Print Adapter error.
Disconnect the Adapter from the
printer, then reconnect it.
The connected device cannot be used.
(The warning is displayed for one
second every 3 seconds.)
No Display
No Display
No Display
This error is detected when nonstandardized
Memory Card is inserted.
This error is detected when there is no response
from Bluetooth Module.
This error is detected when some non supported
device is connected to the port for the external
memory device.
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Table 1-3. LED/LCD Indication and STM3
Printer status
Fatal errorOn
Maintenance
LED indication
LCD indicationSTM3 messageCondition for error detection
System error. Press and hold both
Power and Stop buttons for 7 seconds.
This error is detected when ;
1. "Carriage Unit" cannot move correctly by the
external force in each operation.
2. "PF Motor" cannot rotate correctly while "PF
Motor" operates.
TROUBLESHOOTINGTroubleshooting with LED/LCD Indications and Status Monitor 3 Message13
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1.3 Unit Level Troubleshooting
You can identify the troubles by using the checklist in this section after confirming the
LED/LCD indication on the control panel or the error message displayed on STM3 of
the PC connected to the printer. As a result, you can save the whole repair time. When
finding any faulty parts, refer to Chapter 2 "ASSEMBLY/DISASSEMBLY" and
replace them. Following tables describe the error conditions (LED/LCD and STM3)
and their possible cause.
Table 1-4. Check Points for Communication Error to Each Phenomenon
Occurrence Timing
Position of CR
At power-on
Anywhere
At operation
Phenomenon Detail
When turning the power on, the printer
does not operate at all.
When turning the power on, the
initialization is performed correctly.
However, a Communication Error is
displayed on STM3 even transferring the
printing job to the printer.
Faulty Part/
Part Name
Power Supply
Board
Main Board
USB Cable
Printer Driver
1. Check if "Power Supply Board Cable" is connected to
the CN2 on "Main Board".
2. Check if "Power Supply Board Cable" is not damaged.
1. Check if the correct model name is written in EEPROM
on "Main Board".
1. Check if "USB Cable" is connected properly between
the printer and the PC.
1. Check if the Stylus Photo R320 Printer Driver is used
for the printer job.
The following is the example of how to use the tables.
Example) When "Carriage Unit" is out of the home position at the power on timing,
the Fatal Error may be caused by the failure of "CR Motor". Moreover,
there are 3 possible causes on "CR Motor" failure.
(Note)
When individual part that makes up "Roller EJ Assy.", "PF Motor" and "Ink System
Assy." is defective, replace the Printer Mechanism with a new one basically. However,
if an individual part needs to be replaced urgently, execute the necessary operation by
referring to Chapter 2 "ASSEMBLY/DISASSEMBLY".
Check PointRemedy
1. Connect "Power Supply Board cable" to the
CN2 on "Main Board".
2. Replace "Power Supply Board" with a new
one.
* If the problem still occurs, replace "Main
Board".
1. Write proper Market Setting to the EEPROM
using the Adjustment Program.
1. Connect the printer and the PC with a "USB
Cable".
1. Install the Stylus Photo R320 Printer Driver on
the PC.
TROUBLESHOOTINGUnit Level Troubleshooting14
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Table 1-5. Check Points for Error Before the Initial Ink Charge, Error Before Ink Cartridge Replacement Cleaning and No Ink Cartridge Error
Occurrence Timing
Position of CR
At power-on
At HP
At power-on
Anywhere
Occurrence Timing
Position of CR
Phenomenon Detail
The printer does not perform the Initial
Ink Charge and the error is displayed on
LED and STM3.
The printer does not perform the Ink
Replacement Cleaning and the error is
displayed on LED and STM3.
The printer does not perform any print
operation and the error is displayed on
LED and STM3.
Table 1-6. Check Points for Paper Out Error to Each Phenomenon
Phenomenon Detail
Faulty Part/
Part Name
Ink Cartridge
Main Board
Ink Cartridge
Ink Cartridge
Faulty Part/
Part Name
Check PointRemedy
1. Check if the Ink Cartridge is normal by installing it in
another printer.
1. Check if the correct data has been written in the address
5B<H> of EEPROM on "Main Board".
(You cannot check it only with the Adjustment Program
of Stylus Photo R320.)
1. Check if the Ink Cartridge is normal by installing it in
another printer.
1. Check if ink still remains in the Ink Cartridge.
2. Check if the Ink Cartridge is normal by installing it in
another printer.
Check PointRemedy
1. Check if "Hopper" works properly while feeding paper.1. Reassemble "ASF Frame" and "Compression
1. Replace the Ink Cartridge with a new one.
1. Write proper Market Setting to the EEPROM
using the Adjustment Program.
1. Replace the Ink Cartridge with a new one.
1. Replace the Ink Cartridge with a new one.
2. Replace the Ink Cartridge with a new one.
Spring, 2.51" correctly.
At operation
-
"Holder, Shaft, LD Roller" rotates to
feed paper, but "Hopper" does not
operate.
TROUBLESHOOTINGUnit Level Troubleshooting15
Compression Spring, 2.51
ASF Assy.
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Table 1-6. Check Points for Paper Out Error to Each Phenomenon
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
When feeding paper, the leading edge of
paper is detected properly, but the paper
is ejected without being set at the print
start position.
"PF Motor" and "Spur Gear, 37.242"
rotate properly, but "Holder, Shaft, LD
Roller" does not feed paper. (The
driving of "PF Motor" is not transmitted
to "Holder, Shaft, LD Roller".)
Faulty Part/
Part Name
ASF Assy.
Holder, Shaft,
LD Roller
Check PointRemedy
1. Check if "Roller, Retard Assy." operates properly while
feeding paper.
1. Check if "Extension Spring,0.143" in "Clutch
Mechanism" has not come off.
2. Check if "Clutch" has not come off from the dowel of
"Shaft, LD Roller".
3. Check if "Clutch Tooth" is not damaged.
Extension Spring, 0.143
Clutch Tooth
1. Reassemble "Extension Spring, 0.45" located
the rear side of "Roller, Retard Assy.".
Extension
Spring, 0.45
1. Reassemble "Extension Spring, 0.143" in
"Clutch Mechanism".
2. Reassemble the round portion of "Clutch" on
the dowel of "Shaft, LD Roller".
3. Replace "Holder,Shaft, LD Roller" with a
new one.
TROUBLESHOOTINGUnit Level Troubleshooting16
Paper Guide,
Upper
(Only HP side)
Dowel of "Holder, Shaft, LD Roller"
4. Check if "Clutch" is not damaged.
1. Check if "Paper Guide, Upper" (only HP side) has not
come off from "Main Frame".
4. Replace "Holder, Shaft, LD Roller" with a
new one.
1. Reassemble "Paper Guide, Upper" to "Main
Frame".
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Table 1-6. Check Points for Paper Out Error to Each Phenomenon
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
"PF Motor" and "Spur Gear, 37.242"
rotate properly, but "Holder, Shaft, LD
Roller" does not feed paper. (The drive
of "PF Motor" is not transmitted to
"Holder, Shaft, LD Roller".)
"Holder, Shaft, LD Roller" is not set in
the ASF home position and paper is
always fed from "ASF Assy.".
"Holder, Shaft, LD Roller" does not feed
paper during the feeding operation. "PF
Motor" and "Spur Gear, 37.242" also
does not rotate at all.
Faulty Part/
Part Name
Ink System
Ink System
PF Motor*
Check PointRemedy
1. Check if "Compression Spring, 2.36" of "Lever, Change"
1. Replace "Ink System" with a new one.
does not come off.
Lever, Change
Compression Spring, 2.36
1. Check if the tip of "Lever, Change" is damaged.1. Replace "Ink System" with a new one.
1. Check if "PC Connector Cable" is connected to CN9 on
"Main Board".
2. Check if the coil resistance of "PF Motor" is
1. Connect "PF Motor Connector Cable" to CN9
on "Main Board".
2. Replace "PF Motor" with a new one.
approximately 3.0Ω with a tester. Refer to Table 1-1.
3. Check if "PF Motor Connector Cable" is damaged.
1. Check if the surface of "LD Roller" is contaminated with
paper dust.
3. Replace "PF Motor" with a new one.
1. Remove the dustby using a soft brush or soft
cloth moistened with alcohol.
At operation
-
"Holder, Shaft, LD Roller" rotates
properly, but paper is not fed.
TROUBLESHOOTINGUnit Level Troubleshooting17
Holder, Shaft
LD Roller
* If the problem is not solved, replace "LD
Roller" with a new one.
LD Roller
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Table 1-7. Check Points for Paper Jam Error to Each Phenomenon
Occurrence
Timing
Position of CR
At power-on
Anywhere
Phenomenon Detail
Faulty Part/
Part Name
"PF Motor" does not work at all.PF Motor
ASF Assy.
Paper feeding operation is performed
normally, but paper is not sent into the
printer.
Check PointRemedy
1. Check if "PF Motor Connector Cable" is connected to
CN9 on "Main Board".
2. Check if the coil resistance of "PF Motor" is
approximately 3.0Ω with a tester. Refer to Table 1-1.
3. Check if "PF Motor Connector Cable" is damaged.
1. Check if "Roller, Retard Assy." operates properly while
feeding paper.
1. Check if "Torsion Spring, 0.22" is not unfastened from
"PE Sensor Lever".
1. Connect "PF Motor Connector Cable" to CN9
on "Main Board".
2. Replace "PF Motor" with a new one.
3. Replace "PF Motor" with a new one.
1. Reassemble "Extension Spring, 0.45" located
rear side of "Roller, Retard Assy.".
Extension
Spring, 0.45
1. Reassemble "Torsion Spring, 0.22"
TROUBLESHOOTINGUnit Level Troubleshooting18
PE Sensor
Torsion Spring, 0.22
2. Check if "PE Sensor Cable" is not unfastened.
3. Check if "PE Sensor Cable" is correctly mounted on
"Holder, Shaft, LD Roller".
4. Check if "PE Sensor Cable" is not damaged.
2. Connect "PE Sensor" Connector to CN4 on
"Main Board".
3. Remount "PE Sensor Cable" correctly.
4. Replace "PE Sensor" with a new one.
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Table 1-7. Check Points for Paper Jam Error to Each Phenomenon
Occurrence
Timing
Position of CR
At operation
Out of HP
At operation
-
Phenomenon Detail
"Carriage Unit" moves to the home
position properly when turning on the
power. Then paper feeding operation is
performed normally, but paper is not
sent into the printer.
When feeding paper, the leading edge of
paper is detected properly, but the paper
is ejected without being set at the print
start position. At this time, the next
paper is fed to "PE Sensor Lever".
Faulty Part/
Part Name
PE Sensor*
ASF Assy.
Frame EJ Assy.**
Paper Guide, Front
Check PointRemedy
1. Check if "Torsion Spring, 0.22" for "PE Sensor Lever" is
not unfastened.
2. Check if "PE Sensor Cable" is correctly mounted on
"Holder, Shaft, LD Roller".
1. Check if "Roller, Retard Assy." operates properly while
feeding paper.
1. Check if "Star Wheels" have not come off.
2. Check if "Frame EJ Assy." is correctly assembled.
3. Check if "Frame EJ Assy." is not transformed downward.
1. Check if "Porous pad" of "Paper Guide, Front" has not
come off.
1. Reassemble "Torsion Spring, 0.22".
2. Remount "PE Sensor Cable" correctly.
1. Reassemble "Extension Spring, 0.45" back of
"Roller, Retard Assy."
Extension
Spring, 0.45
1. Reassemble "Star Wheels" correctly.
2. Reassemble "Frame EJ Assy." correctly.
3. Replace "Frame EJ Assy." with a new one.
1. Remount "Porous pad" correctly.
The leading edge of paper does not go
through between "Roller EJ Assy." and
"Star Wheels".
TROUBLESHOOTINGUnit Level Troubleshooting19
Roller EJ Assy.
1. Check if "Roller EJ Assy." is correctly assembled.
2. Check if "Spur Gear, 41.48" has not come off.
Spur Gear, 41.48
1. Reassemble "Roller EJ Assy." correctly onto
"Printer Mechanism".
2. Reattach "Spur Gear, 41.48" to "Roller EJ
Assy." correctly.
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Table 1-7. Check Points for Paper Jam Error to Each Phenomenon
Occurrence
Timing
Position of CR
At operation
-
* "Carriage Unit" can move to the home position even if "Extension Spring, 0.22" has come off or "PE Sensor" is not set in the correct position. However, in the next operation, a Paper Jam Error
will be detected since "PE Sensor Lever" will maintain the High signal status.
** There some cases where the jammed paper may damage "Print Head" by contacting the surface of "Print Head nozzle" when a Paper Jam Error occurs in each operation.
The leading edge of paper is not sent to
"PF Roller".
Phenomenon Detail
Faulty Part/
Part Name
Paper Guide,
Upper
Check PointRemedy
1. Check if "Paper Guide, Upper" has not come off from
"Main Frame".
Paper Guide, Upper
1. Reattach "Paper Guide, Upper" to "Main
Frame".
TROUBLESHOOTINGUnit Level Troubleshooting20
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Table 1-8. Check Points for CD/DVD Guide Error to Each Phenomenon
Occurrence Timing
Position of CR
At power-on
At HP
Phenomenon Detail
An error occurs even if "CDR Guide
Assy." is closed when turning on the
power.
Faulty Part/
Part Name
Housing, Middle
Star Wheel/
CDR Sensor
Check PointRemedy
1. Check if the contact point of "Housing, Middle" with
"Star Wheel/CDR Sensor" is cracked.
Contact
point
1. Check if "Star Wheel/CDR Sensor" is connected to CN6
on "Main Board".
Star Wheel/CDR Sensor
1. Replace "Housing, Middle" with a new one.
1. Connect "Star Wheel/CDR Sensor" to CN6
on "Main Board".
TROUBLESHOOTINGUnit Level Troubleshooting21
Main Board
2. Check if "Star Wheel/CDR Sensor" is damaged.
2. Replace "Star Wheel/CDR Sensor" with a
new one.
3. Check if "Star Wheel/CDR Sensor" cable is cut off.
3. Replace "Star Wheel/CDR Sensor" with a
new one.
1. Check if any device on "Main Board" is damaged.1. Replace "Main Board" with a new one.
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Table 1-9. Check Points for CD/DVD Tray Error to Each Phenomenon
Occurrence Timing
Position of CR
When printing
CDR/DVDR
-
Phenomenon Detail
An error occurs even though "CDR
Tray" is set when printing CDR/DVDR.
Faulty Part/
Part Name
CDR Tray
CDR Tray Sensor
Check PointRemedy
1. Check if the contact point of "CDR Tray" with "CDR
Tray Sensor" is cracked.
Contact point
1. Check if "CDR Tray Sensor" is connected to CN6 on
"Main Board".
CDR Tray Sensor
2. Check if "CDR Tray Sensor" is damaged.
1. Replace "CDR Tray" with a new one.
1. Connect "CDR Tray Sensor" to CN6 on
"Main Board".
2. Replace "CDR Tray Sensor" with a new one.
TROUBLESHOOTINGUnit Level Troubleshooting22
Main Board
3. Check if "CDR Tray Sensor Connector Cable" is cut off.
1. Check if any device on "Main Board" is damaged.1. Replace "Main Board" with a new one.
3. Replace "CDR Tray Sensor" with a new one.
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Table 1-10. Check points for Memory Card Error to Each Phenomenon
Occurrence Timing
Position of CR
When inserting
Memory Card
-
Phenomenon Detail
The Memory Card is not detected, and
an error is displayed on LED and STM3.
Faulty Part/
Part Name
Memory Card
Main Board
Check PointRemedy
1. Check if the Memory Card is compliant.
2. Check if the Memory Card is damaged.
1. Check if there is any damage on the slot pin of the loading
slot for Memory Cards.
2. Check if any elements on "Main Board" is damaged.
1. Replace the Memory Card with a compliant
one.
2. Replace the Memory Card with a new one.
1. Replace "Main Board" with a new one.
2. Replace "Main Board" with a new one.
TROUBLESHOOTINGUnit Level Troubleshooting23
EPSON Stylus Photo R320Revision B
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Table 1-11. Check Points for Fatal Error to Each Phenomenon
Occurrence Timing
Position of CR
At power-on
Out of HP
Phenomenon Detail
"CR Motor" does not work at all when
turning on the power.
"Carriage Unit" strikes on "Lever,
Change" because the lever is leaning
forward when turning on the power.
Faulty Part/
Part Name
CR Motor
PF Motor
Ink System
Check PointRemedy
1. Check if "CR Motor Connector Cable" is connected to
CN8 on "Main Board".
2. Check if "CR Motor Connector Cable" is damaged.
1. Check if "PF Motor Connector Cable" is connected to
CN9 on "Main Board".
2. Check if the resistance of "PF Motor" is approximately
3.0Ω using a tester. Refer to Table 1-1.
3. Check if "PF Motor Connector Cable" is damaged.
1. Check if "Compression Spring, 2.36" of "Lever, Change"
has not come off.
Lever, Change
Compression Spring, 2.36
1. Check if "Paper Guide, Upper" has come off from "Main
Frame".
1. Connect "CR Motor Connector Cable" to
CN8 on "Main Board".
2. Replace "CR Motor" with a new one.
1. Connect "PF Motor Connector Cable" to CN9
on "Main Board".
2. Replace "PF Motor" with a new one.
3. Replace "PF Motor" with a new one.
1. Replace "Ink System" with a new one.
1. Reassemble "Paper Guide, Upper" to "Main
Frame".
"Carriage Unit" strikes on "Paper Guide,
Upper" which has come off from "Main
Frame" when turning on the power.
At power-on
Anywhere
"Carriage Unit" strikes on the right side
of "Main Frame" when turning on the
power.
TROUBLESHOOTINGUnit Level Troubleshooting24
Paper Guide,
Upper
CR Scale
Paper Guide, Upper
1. Check if "CR Scale" has come off, or it properly passes
through the slit of "CR Encoder Sensor Board".
1. Reassemble "CR Scale" correctly.
* If the problem is not solved, replace
"Main Board" with a new one.
EPSON Stylus Photo R320Revision B
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Table 1-12. Check Points When More Than One Paper is Fed Constantly Without LED/STM3's Error Notifications
Occurrence Timing
Position of CR
At operation
-
Occurrence Timing
Position of CR
Phenomenon Detail
The printer always feeds more than one
sheet of paper at a time without LED/
STM3's error notifications.
Phenomenon Detail
Makes abnormal sound in spite of the
normal print operation at the first power
on or some other time.
Faulty Part/
Part Name
1. Check if "Roller, Retard Assy." works correctly while
feeding paper.
ASF Assy.
Check PointRemedy
Table 1-13. Check Points for Abnormal Sound
Faulty Part/
Part Name
Carriage Unit
Ink System
1. Check if there is enough grease on "CR Guide Shaft".1. Wipe the remaining grease off on "CR Guide
1. Check if "Lever, Change" moves smoothly.1. Replace "Ink System" with a new one.
Check PointRemedy
1. Reassemble "Extension Spring, 0.45" on the
back of "Roller, Retard Assy."
Extension Spring,
0.45
Shaft" and then lubricate it.
Any time
Anywhere
The bottom of "Carriage Unit" touches
the surface of "Front Frame".
"Carriage Unit" strikes on "Paper Guide,
Upper" while "Carriage Unit" is
working.
TROUBLESHOOTINGUnit Level Troubleshooting25
Frame EJ Assy.
Paper Guide,
Upper
1. Check if "Frame EJ Assy." is not warping upward.1. Replace "Frame EJ Assy." with a new one.
1. Check if "Paper Guide, Upper" has come off from "Main
Frame".
1. Reassemble "Paper Guide, Upper" to "Main
Frame".
EPSON Stylus Photo R320Revision B
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Table 1-14. Check Points for Defective Print Quality
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
[Phenomenon 1]
When the printer is performing the
Cleaning task, the ink is not drained into
"Waste Ink Pad" in spite of the correct
function of "Pump Unit".
The ink from "Print Head" is not
absorbed in the Cap at all.
[Phenomenon 2]
When the printer is performing the
Cleaning task, the ink is drained into
"Waste Ink Pad". (This indicates that
both of "Pump Unit" and "Cap Unit" are
working correctly.) However, missing
dots is not solved at certain nozzles even
performing the Cleaning several times.
[Phenomenon 3]
When the printer is performing the
Cleaning task, the ink is drained into
"Waste Ink Pad". (This indicates that
both of "Pump Unit" and "Cap Unit"
work correctly.) However, the wiping
function is not executed correctly and
irregular colors appear on the printed
sheet.
Faulty Part/
Part Name
Ink System
Check PointRemedy
1. Check if there is any foreign matter on the sealing rubber
on "Cap Unit".
Sealing rubber
2. Check if the sealing rubber on "Cap Unit" is damaged.
3. Check if "Compression Spring, 2.53" is properly attached
in "Cap Unit".
Compression
Spring, 2.53
4. Check if "Pump Tube" is properly connected to the
bottom of "Cap Unit".
Contact point of
Pump Tube
1. Remove the foreign matter from the sealing
rubber.
2. Replace "Ink System" with a new one.
3. Replace "Ink System" with a new one.
4. Replace "Ink System" with a new one.
[Phenomenon 4]
When the printer is performing the
Cleaning task, the ink is drained into
"Waste Ink Pad". However, some
missing dots occurs while printing.
[Phenomenon 5]
When the printer is performing the
Cleaning task, the ink is drained into
"Waste Ink Pad". However, missing dot
occurs and the place where it occurs
varies in every movement of the
Cleaning.
TROUBLESHOOTINGUnit Level Troubleshooting26
5. Check if "Extension Spring, 0.788" has come off from
"Slider Cap".
6. Check if "Extension Spring, 0.441" has come off from
"Slider Lock Lever".
Table 1-14. Check Points for Defective Print Quality
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
[Phenomenon 6]
When the Cleaning is performed, the ink
is drained into "Waste Ink Pad".
However, missing dots and
misalignment occur at all nozzles.
They are not solved by executing the
Cleaning several times.
* If the problem is not solved,
replace "Main Board" with a new
one.
Striped pattern appears in a direction
perpendicular to "Carriage Unit"
movement.
Direction of
CR movement
Faulty Part/
Part Name
Ink System
Ink Cartridge
Print Head
Carriage Unit
Check PointRemedy
7. Check if "Slider Lock Lever" is damaged.7. Replace "Ink System" with a new one.
1. Check if ink still remains in Ink Cartridge1. Replace the Ink Cartridge with a new one.
1. Check if there is any foreign matter on the nozzle surface
of "Print Head".
2. Check if "Head FFC" is connected to CN7 and CN8 on
"Main Board", or to the board on "Print Head".
3. Check if "Head FFC" is damaged.
4. Check if each segment prints correctly with the Nozzle
Check Pattern.
1. Check if there is foreign matter on the surface of "CR
Guide Shaft".
2. Check if there is damage on the surface of "CR Guide
Shaft".
3. Check if there is enough grease on the surface of "CR
Guide Shaft".
4. Check if "CR Guide Shaft" is properly connected to
"Main Frame" with the fixing spring of "CR Guide
Shaft".
1. Perform the wiping operation. Replace
"Wiper" when "Wiper" is deformed or
contaminated awfully.
2. Securely connect "Head FFC" to "Main
Board" or the board on "Print Head".
3. Replace "Head FFC" with a new one.
4. Perform Head Cleaning and check the Nozzle
Check Pattern.
* If the problemis not solved, replace "Print
Head" with a new one.
1. Remove the foreign matter on "CR Guide
Shaft".
2. Replace "CR Guide Shaft" with a new one.
3. Wipe the surfaceof "CR Guide Shaft" with a
dry soft cloth, and then apply G-63 to it.
Refer to Section 4.1.3.
4. Reassemble "CRGuide Shaft" correctly.
(Note)
If the problem is not solved, replace "CR
Motor" with a new one.
TROUBLESHOOTINGUnit Level Troubleshooting27
EPSON Stylus Photo R320Revision B
Thank You For Using TheServiceManualShop.com
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Table 1-14. Check Points for Defective Print Quality
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
Striped pattern appears in a direction
perpendicular to "Carriage Unit"
movement.
Striped pattern appears in a direction
horizontally to "Carriage Unit"
movement.
Direction of
CR movement
(Note)
If the problem is not solved, replace "PF
Motor" with a new one.
Irregular lines appear in a direction
horizontally to "Carriage Unit"
movement.
Faulty Part/
Part Name
Frame EJ Assy.
Print Head
PF Roller
Printer Driver and
Special Paper
Print Head
Check PointRemedy
1. Check if the surface of "Frame EJ Assy." is precisely
horizontal.
1. Check if "Print Head" prints correctly with the Nozzle
Check Pattern.
1. Check if there is any foreign matter on the surface of "PF
Roller".
2. Check if "PF Roller" is damaged.
3. Check if "Spur Gear, 37.242" is damaged or broken.
1. Check if appropriate paper is used in accordance with the
Printer Driver settings.
1. Check if "Print Head" prints correctly with the Nozzle
Check Pattern.
1. Check if "Porous pad" in front of "Paper Guide, Front"
has not come off.
1. Replace "Frame EJ Assy." with a new one.
1. Perform the Head Cleaning, then check the
Nozzle Check Pattern.
* If the problem is not solved, replace "Print
Head" with a new one.
1. Clean the surface of "PF Roller".
2. Replace "Printer Mechanism" with a new
one.
3. Replace "PrinterMechanism" with a new
one.
1. Use the appropriate type of paper in
accordance with the Printer Driver.
1. Perform the Head Cleaning, then check the
Nozzle Check Pattern.
* If the problemis not solved, replace "Print
Head" with a new one.
1. Reattach "Porous pad".
These lines appear when the print paths
overlap each other.
TROUBLESHOOTINGUnit Level Troubleshooting28
Paper Guide, Front
EPSON Stylus Photo R320Revision B
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Table 1-14. Check Points for Defective Print Quality
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
Traces of "Star Wheels" appear in a
direction perpendicular to "Carriage
Unit" movement.
Normal printing task is performed;
however, the top margin is less than
usual.
The print is light and thin.
Faulty Part/
Part Name
Frame EJ Assy.
Roller EJ Assy.
Holder, Shaft,
LD Roller
Printer Driver and
Special Paper
Print Head
Check PointRemedy
1. Check if "Star Wheels" have come off.
2. Check if the surface of "Frame EJ Assy." is mounted
horizontally.
1. Check if "Roller EJ Assy." has come off from "Printer
Mechanism".
1. Check if any paper dust has adhered to the surface of "LD
Roller".
LD Roller
1. Check if appropriate paper is used in accordance with the
Printer Driver settings.
1. Check if the correct Head ID has been input in EEPROM
by using the Adjustment Program.
1. Reassemble "Star Wheels" correctly.
2. Replace "Frame EJ Assy." with a new one.
1. Reassemble "Roller EJ Assy." correctly.
1. Remove the dustby using a soft brush or soft
cloth moistened with alcohol.
* If the problemis not solved, replace
"Holder, Shaft, LD Roller" with a new
one.
1. Use the appropriate type of paper in
accordance with the Printer Driver settings.
1. Input 15-digit ID code of the Head ID in
EEPROM by using the Adjustment Program
TROUBLESHOOTINGUnit Level Troubleshooting29
EPSON Stylus Photo R320Revision B
Thank You For Using TheServiceManualShop.com
Thank You For Using TheServiceManualShop.com
Table 1-14. Check Points for Defective Print Quality
Occurrence Timing
Position of CR
At operation
-
Phenomenon Detail
The paper is stained with the ink.
The upper edge of the paper gets
creased.
Faulty Part/
Part Name
Frame EJ Assy.
Paper Guide, Front
Roller EJ Assy.
Paper Guide,
Upper
PF Roller
Ink System
Print Head
ASF Assy.
Check PointRemedy
1. Check if there is any ink adhesion on "Frame EJ Assy.".1. Clean the ink adhesion on "Frame EJ Assy."
with a soft cloth.
1. Check if "Frame EJ Assy." has warped upward.1. Replace "Frame EJ Assy." with a new one.
1. Check if there is any ink adhesion on "Paper Guide,
Front".
2. Check if "Porous pad" of "Paper Guide, Front" has come
off.
1. Check if there is any ink adhesion on "Roller EJ Assy.".1. Clean the ink adhesion on "Roller EJ Assy."
1. Check if there is any ink adhesion on "Paper Guide,
Upper".
1. Check if there is any ink adhesion on "PF Roller".1. Clean the ink adhesion on "PF Roller" with a
1. Check if the wiping operation has been performed
correctly.
1. Check if there is any ink adhesion on "Print Head Cover". 1. Clean the ink adhesion on "Print Head Cover"
1. Check if "Hopper Pad" is stuck to "Hopper" correctly.1. Replace "ASF Assy." with a new one.
1. Clean the ink adhesion on "Paper Guide,
Front" with a soft cloth.
2. Reattach "Porous pad".
with a soft cloth.
1. Clean the ink adhesion on "Paper Guide,
Upper" with a soft cloth.
soft cloth.
1. Replace "Ink System" with a new one.
with a soft cloth.
TROUBLESHOOTINGUnit Level Troubleshooting30
DISASSEMBLY AND ASSEMBLY
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CHAPTER
2
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