Epson SC-S30600 Series Service Manual

SERVICE MANUAL

Large Format Color Inkjet Printer

SC-S30600 Series

Confidential

SEIJ11002

Notice:

 All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,

mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.

 The contents of this manual are subject to change without notice.
 All efforts have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly

appreciate being informed of them.
 The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.

General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their

respective owners. EPSON disclaims any and all rights in those marks.

Copyright © 2012 SEIKO EPSON CORPORATION.

COMMERCIAL PRINTER CS QUALITY ASSURANCE DEPARTMENT

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PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.
DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing

procedures preceded by DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR
REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL
ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL
INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER
SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURY FROM METAL PARTS WITH
SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING
PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO
THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR
REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC
WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND­SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN AIR DUSTER IS USED ON THE REPAIR AND THE MAINTENANCE WORK, THE USE OF THE AIR DUSTER PRODUCTS CONTAINING
THE INFLAMMABLE GAS IS PROHIBITED.

7. MAKE SURE AN ANTIVIRUS SOFTWARE IS INSTALLED ON THE COMPUTER USED FOR SERVICE SUPPORT. BE SURE TO HAVE THE
LATEST VIRUS DEFINITION FILE FOR THE SOFTWARE.

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About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included
herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 3.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 4.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 5.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epson-approved lubricants and
adhesives required for servicing the product.

CHAPTER 6.APPENDIX

Provides the following additional information for reference:

- Wiring Diagram

- Panel Menu Maps

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Symbols Used in this Manual

LubricationLubrication

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action.
Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equip ment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional
information that is related to a specific subject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components

in question may be adversely affected.

Indicates that lubrication is needed for the parts after disassembly, when doing a maintenance or replacing a part with a new one.

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Revision Status

Revision Date of Issue Description

A March 1, 2012 First release

<Revise>
Chapter 1

• PRINTABLE AREA (p. 15): revised

• 1.5.1 Setup Menu (p. 22): partially revised
Chapter 3

• 3.4.1.1 Unlocking the CR Unit (p. 82): Contents of "CAUTION" were modified.

• 3.4.6.9 PE Sensor (p. 170): "REASSEMBLY" was added.

B July 31, 2012

Chapter 4

• 4.1.2 Adjustment Items and the Order by Repaired Part (p. 200): partially rev ised

• 4.10.7 Auto Bi-D Adjustment (p. 242): revised
Chapter 5

• 5.4 Exchange Parts (p. 280): revised

• 5.6 Lubrication (p. 288): revised
Chapter 6

• 6.3 Panel Menu Map (p. 307): revised

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SC-S30600 Series Revision A

Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Product Description ............................................................................................ 10

1.2 Basic Specifications ........................................... ... ....................................... ... .... 12

1.2.1 Basic Specifications ................................................................................... 12

1.2.2 Electric Specifications ................................. .............................................. 12

1.2.3 Ink Specifications ................................................... ................................... 13

1.3 Printing Specifications ............................................. ... ....................................... . 14

1.3.1 Available Media ......................................................................................... 14

1.4 Hardware Specifications ..................................................................................... 16

1.4.1 Dimensions and Weight ........................................................... .................. 16

1.4.2 Installation Room Requirement ................................................................. 16

1.4.3 Part Names ................................................................................................. 17

1.5 Control Panel .............................................................. ....................................... . 19

1.5.1 Setup Menu ................................................................................................ 22

1.5.2 Serviceman Mode ...................................................................................... 31

Chapter 2 TROUBLE SHOOTING

2.1 Overview ............................................................................................................ 34

2.1.1 Preliminary Check ..................................................................................... 34

2.1.2 Troubleshooting Procedure ........................................................................ 35

2.1.3 Procedure after troubleshooting ................................................................. 35

2.2 Remedies for Maintenance Requests ............................................. ... .................. 36

2.3 Remedies for Service Call Error ............................................ ............................. 37

2.4 Remedies for Print Quality Troubles .................................................................. 49

2.5 Trouble on Paper Feeding .................................................................................. 53

2.6 Other Troubles .................................................................................................... 57

2.7 Trouble on Service Program ............................................................................... 59

2.8 Trouble on NVRAM Viewer .............................................................................. 60

Chapter 3 DISASSEMBLY & ASSEMBLY

3.1 Overview ............................. ............................................................................... 62

3.1.1 Precautions ................................................................................................. 62

3.1.2 Cautions After Assembling ....................................................................... 64

3.1.3 Orientation Definition ................................................................................ 64

3.1.4 Recommended Tools ................................................................................. 65

3.2 Parts Diagram ..................................................................................................... 66

3.3 Disassembly Flowchart ...................................................................................... 76

3.4 Disassembly and Assembly Procedure ............................................................... 82

3.4.1 Preparation for Servicing ........................................................................... 82

3.4.2 Consumables/Accessories ........................................................ ................. 84

3.4.3 Housing ...................................................................................................... 86

3.4.4 Electric Circuit Components ................................................................... 107

3.4.5 Carriage Mechanism/Ink System Mechanism ......................................... 119

3.4.6 Paper Feed Mechanism ............................................................................ 158

3.4.7 Heater Mechanism ................................................ ................................... 171

3.4.8 Roll Unit ............................. ..................................................................... 176

3.4.9 Reel Unit ................................... ....................................... ........................ 184

3.4.10 Additional Drying Fan Unit ................................................................... 192

Chapter 4 ADJUSTMENT

4.1 Overview ............................. ............................................................................. 199

4.1.1 Precautions ............................................................................................... 199

4.1.2 Adjustment Items and the Order by Repaired Part .................................. 200

4.1.3 Adjustment Items ..................................................................................... 210

4.1.4 Tools/Consumables for Adjustments ....................................................... 217

4.1.5 Service Program Basic Operations .......................................................... 218

4.2 NV-RAM BACKUP / NVRAM Viewer ........................................ .................. 219

4.2.1 NVRAM Read Procedure ........................................................................ 219

4.2.2 NVRAM Write Procedure ................................................................... .... 219

4.2.3 NVRAM Viewer Basic Operation ........................................................... 220

4.3 ADJUSTMENTS (Individual) ......................................................................... 225

4.4 ADJUSTMENTS (Sequence) .................................. ........................................ . 226

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SC-S30600 Series Revision A

4.5 Installing Firmware .......................................................................................... 227

4.6 Image & Test Print ........................................................................................... 228

4.7 Counter Reset ................................................................................................... 229

4.8 References ........................................................................................................ 231

4.9 Initial Ink Charge Flag ...................................................................................... 232

4.10 CR Related Adjustments ................................................................................ 233

4.10.1 CR Belt Tension Check ......................................................................... 233

4.10.2 APG Function Check ............................................................................. 236

4.10.3 Ink Mark Sensor Check & Auto Adjustment ........................................ 238

4.10.4 CR Scale Check ..................................................................................... 239

4.10.5 CR Active Damper Auto Adjustment .................................................... 240

4.10.6 Auto Uni-D Adjustment ........................................................................ 241

4.10.7 Auto Bi-D Adjustment ........................................................................... 242

4.10.8 PG Adjustment ....................................................................................... 243

4.11 Head Related Checks and Adjustments .......................................................... 245

4.11.1 Tube Inner Pressure Reduction .............................................................. 245

4.11.2 Head ID Input ........................................................................................ 246

4.11.3 Nozzle Check ......................................................................................... 248

4.11.4 Cleaning ................................................................................................. 250

4.11.5 Head Inclination Adjustment (CR direction) ......................................... 251

4.11.6 Head Slant Adjustment (PF direction) ................................................... 254

4.12 Ink Supply Related Checks and Adjustments ................................................ 257

4.12.1 Ink eject ................................................................................................. 257

4.12.2 Tube Inner Cleaning .............................................................................. 258

4.12.3 Initial Ink Charge ................................................................................... 259

4.13 Media Feed Related Checks and Adjustments ....................... ........................ 260

4.13.1 PF Belt Tension Check .......................................................................... 260

4.13.2 PF Scale Check ...................................................................................... 262

4.13.3 Media Feed Auto Adjustment ................................................................ 263

4.14 Boards Related Checks and Adjustments ....................................................... 264

4.14.1 RTC&USB ID Input .............................................................................. 264

4.14.2 MAC Address Input ............................................................................... 265

4.14.3 Serial Number Input .............................................................................. 266

4.14.4 Board Replacement Date & Time Setting ............................................. 267

4.15 Other Printer Checks and Adjustments .......................................................... 268

4.15.1 USB Port and Network Communication Check .................................... 268

4.15.2 Suction Fan Adjustment ........................................................................ 269

4.15.3 Heater Function Check .......................................................................... 270

4.15.4 Panel Setting Reset & Job History Reset ............................................... 271

4.15.5 Single Channel Cleaning ....................................................................... 272

4.15.6 Panel LCD Operation Check ................................................................. 273

4.15.7 Panel Buttons Operation Check ............................................................. 273

4.15.8 Motor Measurement & Automatic Adjustment ..................................... 274

4.15.9 Rear AD Adjustment ......................... ....................................... ............. 275

Chapter 5 MAINTENANCE

5.1 Overview ............................. ............................................................................. 277

5.2 Setting Up/Storing the Printer .......................................................................... 278

5.2.1 Setting Up ................................................................................................ 278

5.2.2 Storing the Printer .................................................................................... 278

5.3 Transportation .................................................................................................. 279

5.4 Exchange Parts ............................ ..................................................................... 280

5.5 Cleaning .......................................... ....................................... ........................... 282

5.5.1 Preliminary Check ................................................................................... 282

5.5.2 How to Clean ........................................................................................... 284

5.6 Lubrication .................................................................................. ..................... 288

Chapter 6 APPENDIX

6.1 Block Wiring Diagram ..................................................................................... 291

6.2 Connection Diagram ........................................... .............................................. 292

6.2.1 Sensors ................................ ........................................ ............................. 292

6.2.2 Ink Cartridge Holder ................................................................................ 294

6.2.3 Ink Cartridge Holder ................................................................................ 295

6.2.4 CR Unit ..................................... ....................................... ........................ 296

6.2.5 CR Unit ..................................... ....................................... ........................ 297

6.2.6 CR drive mechanism ............................................................................... 298

6.2.7 Paper Feed Mechanism/Pump Mechanism .............................................. 300

6.2.8 Pre Heater/Platen Heater ......................................................................... 302

6.2.9 After Heater .................. ........................................................................... 303

6.2.10 Roll Unit/Reel Unit ................................................................................ 304

6.2.11 Additional Print Drying Unit .......................................................... ....... 305

6.3 Panel Menu Map .............................................................................................. 307

6.4 Part names used in this manual ........................................................................ 310

6.5 Exploded Diagram/Parts List ........................................................................... 312

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PRODUCT DESCRIPTION

CHAPTER

1

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SC-S30600 Series Revision B

1.1 Product Description

SC-S30600 Series are a color Eco-Solvent ink jet printer that supports up to 64 inch
wide paper.
The main features are;

 Available paper type

 Available media width: Up to 1625 mm (64 inch)
 Printa ble wi dth: Up to 1615 mm
 Pape r thickness: Up to 1 mm

 Ink configuration

Installs 4 ink cartridges. They are new Eco-Solvent ink with improved drying and light
resistance characteristics.

 High speed throughput

Paper Type Printing Mode Throughput

2

High print quality mode (720 x 1440 8 pass) 7 m

Adhesive vinyl chloride
film

Vinyl chloride banner

Mass-produced mode 1 (720 x 1440 6 pass) 9.8 m
Mass-produced mode 2 (720 x 720 4 pass) 15 m
High speed mode (720 x 720 2 pass) 30 m
Mass-produced mode (720 x 720 4 pass) 15 m
High speed mode (720 x 720 2 pass) 30 m

 Lower cost

Achieves lower cost than that of the same level printer of competitors.

/h

2

/h

2

/h

2

/h

2

/h

2

/h

 Media handling

Supports commercial media for solvent printers (no genuine media).
Supported roll sizes are;

Weight Roll Outer Diameter

Normal Up to 40 kg Up to 250 mm 2 or 3 inch

When using option*1 Up to 80 kg

Note *1: When using optional heavy roll media system

*2: Up to 40 kg for 2-inch core

 Roll side: Up to 300 mm
 Reel side: Up to 300 mm

Paper Core

Diameter

2 or 3 inch*2

 Supports RIP made by 3rd parties

EPSON driver is not provided for Windows nor Mac.

 Realizes high degree of usability

 Maintenance

Simplifies the maintenance by setting the routine maintenance operations into
the shortcut keys on the control panel.

 Media handling

• Spindleless

• Simplifies the setting of roll paper by assembling the lift levers.

• Supports high-capacity roll paper up to 80 kg by using optional heavy roll

media system.

 Settings before printing

Automatizes Bi-d Adjustment and Gap Adjustment by the IM Sensor.

 Nighttime unattended operation

• Cut down the wasted ink and media by detecting a failure printing with

the IM Sensor.

• Inform the printer operation status by e-mail.

PRODUCT DESCRIPTION Product Description 10

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SC-S30600 Series Revision B

 Improvement of reliability/durability

 Head life: 1.5 year or 6,840 bi llion shots/1 line
 Operating life of the printer: 5 years or 67,500 m

d)

2

(64 inches/720x720 dpi/Bi-

Figure 1-1. External View

PRODUCT DESCRIPTION Product Description 11

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SC-S30600 Series Revision B

1.2 Basic Specifications

1.2.1 Basic Specifications

Item Specification

Print method On-demand inkjet

Number of nozzles 360 nozzles x 2 lines x 5 (colors)

Print Head

Maximum resolution 1440 x 720dpi
Control code ESC/P Raster
Paper feed method Friction

RAM

Interface

Temperature

Humidity

Configuration of nozzles 720 nozzles for each color*
Line width of nozzles 1 inch

For Main 512 MB
For Network 64 MB

 USB 2.0 HS
 Ethernet (10Base-T/100Base-T/

1000Base-T)

Main body operation environment

When storing

Main body operation environment

When storing 5% to 85% (Non condensing)

15 °C to 35 °C
(recommended range: 20 to 30 °C)

-20 °C to 40 °C
(within a month at 40 ℃ )

20% to 80% (recommended range: 40 to
60%) (Non condensing)

1.2.2 Electric Specifications

Printer Heater Additional Dryer

Rated voltage 100 to 240 VAC 100 to 240 VAC 100 to 240 VAC
Rated frequency 50 to 60 Hz 50 to 60 Hz 50 to 60 Hz
Rated current 10A/5A 10A/5A 1A/0.5A

Operating Approx. 200 W Approx. 450 W Approx. 45 W

Power
consumption

Power
consumption

(total)

Insulation resistance 10 M or more (between AC line and chassis at 500 VDC)

Dielectric strength

Leek current 0.5 mA or less

Standby Approx. 120 W Approx. 400 W --­Sleep mode Approx. 10 W Approx. 0.1 W Approx. 0.3 W
Power OFF 0.5 W or less 0.1 W or less 0.3 W or less
Operating Approx. 650 W
Standby

(Heater ON)
Standby

(Heater OFF)
Sleep mode Approx. 10 W
Power OFF 0.6 W or less

1.0 kV rms AC for 1 min. or 1.2 kV rms AC for 1 sec.

Approx. 520 W

Approx. 30 W

(between AC line and chassis)

*Nozzle set configuration is;

Row A Row B Row C Row D Row E Row F Row G Row H Row I Row J

CMYPK- -PKYMC

PRODUCT DESCRIPTION Basic Specifications 12

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SC-S30600 Series Revision B

1.2.3 Ink Specifications

Item Specification

Form Exclusive ink cartridge
Pigment ink

colors
Cartridge life See the date printed on the package (at normal temperature)

Guaranteed life
after installation

Storage

Capacity 700 ml
Dimensions

 Black system: Black
 Color system: Yellow, Magenta, Cyan

6 months (after mounted in the printer)

 Uninstalled (packed): -20 to 40 °C (within 1 month under 40 °C)
 Installed: -10 to 40 °C (within 1 month under 40 °C)
 Transporting (packed): -20 to 60 °C (within 1 month under 40 °C, and

within 72 hours under 60 °C)

40 (W) x 305 (L) x 110 (H) mm

PRODUCT DESCRIPTION Basic Specifications 13

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SC-S30600 Series Revision B

C H E C K

P O I N T

Note "*": Selecting 2.0 for Platen Gap may disable auto Head Alignment;

Head Alignment can still be performed manually.

Media type Platen Gap Media Tension

Banner 2.0* 30
Vinyl, Other 1.5 (default setting) 15 (default setting)

1.3 Printing Specifications

1.3.1 Available Media

APPLICATION/TYPE

Application Type

Signage

Fine art Canvas
Window graphics PET

Indoor POP/Poster

Soft signage Polyester

<Recommended Media Settings>
Media settings can be adjusted from the prin ter control panel using
the Custom Settings menu.

 Adhesive vinyl chloride film
 Vinyl chloride banner

 Glossy paper
 Matte paper

ROLL MEDIA SUPPLY EQUIPMENT

Weight Roll Outer Diameter

Normal Up to 40 kg Up to 250 mm 2 or 3 inch

When using option*1 Up to 80 kg

Note *1: When using optional heavy roll media system

*2: Up to 40 kg for 2-inch core

 Roll side: Up to 300 mm
 Reel side: Up to 300 mm

Paper Core

Diameter

2 or 3 inch*2

MEDIA DETECTION

 Detects that the media comes off from the core.
 Detects that the media does not come off from the core and it cannot be fed.

SIZE

 Maximum width: 1625 mm
 Minimum width: 300 mm
 Minimum thickness: Not specified
 Maximum thickness: 1.0 mm

AVAILABLE MEDIA FORM

Roll paper

PRODUCT DESCRIPTION Printing Specifications 14

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SC-S30600 Series Revision B

PRINTABLE AREA

Note *1: The value selected for Side Margin (Left) in the setup menu. The default value is

5mm. Choose a Side Margin (Left) over 10 mm when using media holding plates.

*2: The total of the values selected for Print Start Position and Side Margin (Right) in

the setup menu. The default value is 5mm. Chose a Print Start Position or Side
Margin (Right) over 10 mm when using media holding plates.

 Paper board: Not supported
 Designated paper: Not supported

Figure 1-2. Printable area

OTHERS

 Borderless printing: Not supported

PRODUCT DESCRIPTION Printing Specifications 15

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SC-S30600 Series Revision B

Depth

Height

Width

1.4 Hardware Specifications

This section provides the printer dimensions and shows the main components.

1.4.1 Dimensions and Weight

DIMENSIONS

WEIGHT

Item Weight

Main body 146 kg
Standard Roll Unit 19.5 kg
Standard Reel Unit 21.5 kg
Legs 32 kg
Optional Roll Unit 18.5 kg
Optional Reel Unit 21.5 kg
Additional Dryer 9 kg

1.4.2 Installation Room Requirement

Figure 1-3. Dimensions

Description Width Depth Height

Standard 2,620 mm 963 mm 1,311 mm
Maximum (Tensioner, Lift Lever and

Media Loading Lever are extended)

2,620 mm 1,259 mm 1,650 mm

Figure 1-4. Installation Room Requirement

PRODUCT DESCRIPTION Hardware Specifications 16

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SC-S30600 Series Revision B

Maintenance
Cover (Left)

Front Cover

After Heater

Control Panel

Ink Cartridge

Lock Lever

Cartridge Check Lamp

Media Loading Lever

Alert Lamp

Maintenance Cover (Right)

LAN Port

Tensioner

Paper Core Holder
Locking Screw

Roll Support

Auto Switch

Manual Switch

Caster

Airflow Vents

Waste Ink Bottle

Waste Ink Bottle Holder

Adjust

Waste Ink Tube

AC Inlet

USB Port

Roll Core
Holder

CR Unit
(Print Head)

Cutter
Groove

Cap

Platen Heater

Wiper

Media Holding Plate

Flushing Pad

Wiper Cleaner

Pressure Roller

1.4.3 Part Names

FRONT SIDE

INSIDE

PRODUCT DESCRIPTION Hardware Specifications 17

Figure 1-5. Front Side

Figure 1-6. Inside

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SC-S30600 Series Revision B

Drive Switch

Roll Supporter

Roll Holder Fixing Screw

Lift Lever

Pre Heater

Handle

Roll Holder

BACK SIDE

PRODUCT DESCRIPTION Hardware Specifications 18

Figure 1-7. Back Side

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SC-S30600 Series Revision B

7

9

8

6

5

4

3

2

1

13

11

12

10

1.5 Control Panel

CONTROL PANEL

Name Function

1 Power button Turns the printer ON or OFF.

 ON: The power is ON.

2 Power light

3 Media Setup button

4 Display Displays the printer status, menu, message, etc.
5 Menu button Displays the Setup Menu.

6 Back button

7 Left and Right arrow buttons

8 Media Feed buttons

9 OK button Determines the items or the settings.

10 Heating and Drying button

11 Maintenance button Displays the Maintenance Menu.

12 Pause/Cancel button

13 Media Feed button

 Flashing: The printer is receiving a data, turning the

power OFF or processing head cleaning.

 OFF: The power is OFF.

Displays the Media Management Menu. Only changes the
media settings during printing.

Goes back to the previous tier when Setup Menu is
displayed.

Specifies the entering character position when registering
the setting name or setting IP address in the Setup Menu.

 Advances/rewinds the media. Hold down button to

advance the media up to 3 m. Hold down button to
rewind the media up to 20 cm.

 Selects the menu or the set value while the Setup Menu

is displayed.

Sets the temperature of the Heater.
When the additional dryer is installed, configures the
additional dryer settings.

 During printing, pauses the operation.
 During setting, finishes the menu and goes back to

printable status.

 To advance the printed media to the cut position, press

the button while the printer is printable, then press the
[OK] button.

 During printing, performs the Media Feed Adjust

during printing.

PRODUCT DESCRIPTION Control Panel 19

Figure 1-8. Control Panel

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SC-S30600 Series Revision B

1

2

3

4

5

6

LCD

 Display Description

Name Function

1 Message

2 Heater temperature

Figure 1-9. LCD

Printer status, operating status, or an error message is
displayed.

The preset temperature of the Heater is displayed. (Fr o m le ft,
Pre Heater, Platen Heater, After Heater)

The heater temperature has reached the preset temperature.

The heater temperature has not reached the preset temperature.

Name Function

3 Media information

4 Ink cartridge status

5 Waste ink bottle status

The setting number of the selected media, platen gap, media
width and remaining amount of the media are indicated from
the left. Icons of platen gap change according to the set value
as follows.

: 1.5

: 2.0

: 2.5

The current ink level and status are indicated.

Ready

Low

Under the limit amount

Unlocked

Uninstalled

Error

Cleaning cartridge is installed.

The current Wasted Ink Bottle status is indicated.

No problem

Almost full

PRODUCT DESCRIPTION Control Panel 20

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SC-S30600 Series Revision B

Name Function

The setting of additional dryer is displayed.

6 Additional dryer status

Drying fan functions.

Drying fan does not function.

PRODUCT DESCRIPTION Control Panel 21

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SC-S30600 Series Revision B

1.5.1 Setup Menu

Menu Menu Item/Setting Values (shaded one is the default) Explanation

On Selects [On] to indicate and record the remaining amount of the set media, or

[Off] to set it to off. When [On] is selected, [Length], [Remaining Alert] and
[Print Remaining Length] are displayed to be set. Remaining amount is
derived from the setting values in [Length] and printed media length. It is
displayed on the Control Panel.

Sets the whole length of the set media between 5.0 to 99.5 m. You can make
this setting by 0.5 m.

Sets the value to display the Remaining Alert between 1 to 15 m. You can
make this setting by 0.5 m.

When [RIP Settings] is set, the printer prints in the media setting set with
software RIP.

When one of the values between 1 to 30 is selected, the printer prints the
media setting stored in the one of selected number. To store the media setting
in one of the numbers, set it in [Customize Settings].

Changes the current media setting. The items which can be changed depend
on which setting is selected, [RIP Settings] or media number. For the items,
refer to RIP Settings or the row of 1 to 30 as follows.

settings in the media setting set with software RIP. Uses [1.5] normally.
Select [2.0] when smudges or blurring appear due to an excess pressure on the
paper. Select [2.5] only when the printed result is not improved even though
set [2.0]. Improper setting may contaminate the inside of the printer with ink,
and it may cause the low print quality or shorten the life of the printer.

Adjustment to adjust the Print Head misalignment during printing with this
function.
Auto Adjustment: Reads the adjustment patterns with the sensor during
printing and adjusts it automatically.
Manual Adjustment: Check the printed adjustment patterns visually and
adjust it by entering the best adjustment values.

Media Setup

Media Remaining

Select Media

Customize
Settings

Remaining Setup

Length 5.0 to 99.5 m

Remaining Alert 1 to 15 m

Print Remaining
Length

Current Settings

RIP Settings

Off

Print Prints the remaining amount of the media.

RIP Settings Selects the media setting for printing.

1 to 30 (Media Setup Numbers)

Platen Gap

Head Alignment

1.5 Changes the Platen Gap (gap between the Print Head and paper surface)

2.0

2.5

Input thickness. Sets the length of the media to be used between 0.1 to 1.0 mm.
Auto (Uni-D) When granular images or blurring appear on the printed result, perform Gap
Auto (Bi-D)
Manual (Uni-D)

Manual (Bi-D)

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Media Setup

Customize
Settings

RIP Settings

1 to 30 (Media
setting bank)

Roll Type

Tension
Measurement

Media Tension 0 to 40

Setting Name

Feed Adjustment

Platen Gap

Printable Side Out
Printable Side In
Periodically Choose [Periodically] or [Every page] to have the printer automatically
Every Page

Off

Auto Executes this setting when a banding (horizontal strip-shaped patterns, uneven

Manual

1.5 Changes the Platen Gap settings (gap between the Print Head and paper

2.0

2.5

Choose [Printable Side Out] or [Printable Side In] according to how the media
is rolled.

monitor and adjust media tension during printing for optimal results, [Off] to
disable automatic tension adjustment. [Periodically] is recommended in most
circumstances. The printer may however be unable to adjust tension
appropriately for some media, resulting in excessive slack or other
maladjustments that cause printing problems, in which case you should select
[Off]. Note, however, that [Off] may result in unusually large margin between
pages. In addition, printing may not stop and the inside of the printer may
become stained. Observe the following precautions:

 Do not print at the end of a roll
 Do not select [Off] for [Media End Check].

Select [Every page] for more precise tensioning, but n ote that print times will
increase.

Increase tension if creases appear in media during printing. The higher the
value, the greater the tension.

Names to the storing media setting within 18 characters of the one-byte
alphabet and numbers.
Giving a name for easy identification is recommended.

colors or lines) cannot be solved, even though head cleaning or Gap
Adjustment is executed.
Auto Adjustment: Reads the patterns with the sensor during printing and
adjusts it automatically.
Manual Adjustment: Check the printed patterns visually and adjust it by
entering the values.

surface). Uses [1.5] normally. Select [2.0] when smudges or blurring appear
due to an excess pressure on the paper. Select [2.5] only when the printed
result is not improved even though set [2.0]. Improper setting may
contaminate the inside of the printer with ink, and it may cause the low print
quality or shorten the life of the printer.

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Auto (Uni-D) When granular images or blurring appear on the printed result, perform Gap

Adjustment to adjust the Print Head misalignment during printing with this
function.
Auto Adjustment: Reads the adjustment patterns with the sensor during
printing and adjusts it automatically.
Manual Adjustment: Check the printed adjustment patterns visually and
adjust it by entering the best adjustment values.

The temperatures for the pre-, platen, and after heaters can each be adjusted
separately.

Sets a time period to pause the Print Head movement for drying the ink
between 0.0 to 10.0 seconds. Depending on the media type and density,
drying ink may take longer. When leaked ink or ink smear appears on the
printed result, set the drying time longer.

otherwise, choose [Off].
If [Mode 1] is selected, the portion fed for drying will not be rewound before

the next job starts. Select this option if the media will be cut before the next
job starts.

If [Mode 2] is selected, the portion fed for drying will be rewound before the
next job starts, eliminating unnecessary margin. Select this option if multiple
jobs will be printed consecutively.

system. Note that even when [On] is selected, the additional print drying
system will turn off with the heaters when the Heat Off Timer expires. The
additional print drying system will turn back on when the heaters resume
operation.
This item is displayed only when the optional additional print drying system is
installed.

Suction is required to maintain the correct distance between the media and the
print head; the amount needed varies with the type of media. Excessive
suction can increase the gap between the print head and thin or flexible media,
potentially reducing print quality or preventing the media feeding normally. In
such cases, you will need to lower media suction. The suction power is
weakened when the parameter is lowered.

Media Setup

Customize
Settings

1 to 30 (Media
setting bank)

Auto (Bi-D)

Head Alignment

Heating & Drying

Media Suction 0 to 10

Manual (Uni-D)

Manual (Bi-D)

Heater
Temperature

Drying Time Per
Pass

After Heater Feed

Additional Dryer

 Pre-heater/platen

heater: 30°C to
50°C (86°F to
122°F)

 After heater: 30°C

to 55°C (86°F to
131°F)

0 to 10 sec

Mode 1 To feed media to the after heater after printing, choose [Mode 1] or [Mode 2];
Mode 2

Off

On Select [On] to enable, or [Off] to disable, the optional additional print drying

Off

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Data Width Choose the range in which the print head moves during printing.

[Data Width] restricts print head movement to the printed area . Restricting the
extent of print head movement increases print speed.

If [Data Width] is selected, the print head will move the full width of the
largest media supported by the printer. Select this option for more even print
results with less variation.

Choose the number of times each line is printed.

Choose [Printable Side Out] or [Printable Side In] according to how the media
is rolled.

monitor and adjust media tension during printing for optimal results, [Off] to
disable automatic tension adjustment. [Periodically] is recommended in most
circumstances. The printer may however be unable to adjust tension
appropriately for some media, resulting in excessive slack or other
maladjustments that cause printing problems, in which case you should select
[Off]. Note, however, that [Off] may result in unusually large margin between
pages. In addition, printing may not stop and the inside of the printer may
become stained. Observe the following precautions:

 Do not print at the end of a roll
 Do not select [Off] for [Media End Check].

Select [Every page] for more precise tensioning, but n ote that print times will
increase.

Increase tension if creases appe ar in the media during printing. The higher the
value, the greater the tension.

Choose a slower feed speed if thin media is creased or torn or sticks together
during printing. The lower the value, the slower the speed.

Media Setup

Customize
Settings

Head Movement

Multi-Strike
Printing

Roll Type

1 to 30 (Media
setting bank)

Tension
Measurement

Media Tension 0 to 40

Feed Speed 1 to 2

Print Media List Print Prints all the contents set in the Media Setup Numbers 1 to 30.

Printer Full Width

Off
2 to 8
Printable Side Out
Printable Side In
Periodically Choose [Periodically] or [Every page] to have the printer automatically
Every Page

Off

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Sets the side margin from the media’s right end while the media is set in the
printer. The media’s right end differs depending on [Media End Check]
setting in the Setup Menu as follows.

Printer Setup

Side Margin (Right) 3 to 25 mm

Side Margin (Left) 3 to 25 mm

Print Start Position 0 to 800 mm

On Selects [On] to detect the media width and the top or [Off] to set it to off.

Media Size Check

Media End Check

Media Skew Check

Off

On Selects [On] to detect the media end or [Off] to set it to off. Select [Off] and
Off
On Selects [On] to stop printing and display an error on the control panel screen
Off

When Media End Check is On: Right end of the media
When Media End Check is Off: Right end standard position (the position up
to Platen through the center of the media set position attached on the Pre
Heater)

Sets the side margin from the media left end while the media is set in the
printer. The media left end differs depending on [Media End Check] setting in
the Setup Menu as follows.
When Media End Check is On: Left end of the media
When Media End Check is Off: The position to the left 64 inch from the right
end standard position

Make this setting for printing more to the left than the setting value of [Side
Margin (Right)]. Such as when printing near the center of the media width.
The margin is a value from the media’s right end to the value set in [Print St art
Position]. When [Side Margin (Right)] is set already, the margin is the value
set in [Side Margin (Right)] plus the first value. The media’s right end
depends on [Media End Check] setting in the Setup Menu as follows.
When Media End Check is On: Right end of the media
When Media End Check is Off: Right end standard position (the position up
to Platen through the center of the media set position attached on the Pre
Heater)

Select [Off] and print when Media Size error is displayed even though the
media is set correctly. However, when this setting is set to [Off], the printed
data can be out of range of the media. If it happens, the ink contaminates the
inside of the printer. Setting to [On] is recommended usually.

print when Media Out error is displayed even though the media is set
correctly. Setting to [On] is recommended usually.

when the set media is skewed, or [Off] to continue to print. The skewed media
causes media jam, so setting to [On] is recommended usually.

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Off Selects the execution timing for Auto Nozzle Check from [Off] or once per

[1] page to per [10] pages. When this is set to [Off], Auto Nozzle Check is not
executed. When one of the values between per [1] page to per [10] pages is
selected, the check pattern is printed on the top of the page and the printer
checks clogging of the nozzles by reading the check pattern with the sensor
during printing.
Auto Nozzle Check does not detect all clogging perfectly. In addition, Auto
Nozzle Check cannot be executed for the media or in the condition listed
below.

 Transparent or colored media
 When exposed to the ambient light such as direct daylight. Shade the light

in such cases.

 [Platen Gap] in the Setup Menu is set to [2.5]. Change the setting value.

Nozzle Check.
[Continue Printing] continues printing. [Stop Printing] stops printing.

[Off] or one of the values between per [1] page to per [10] pages. When this is
set to [Off], the periodical check pattern printing is not executed. When one of
the values between per [1] page to per [10] pages is selected, the check pattern
is printed on the top of the set page. Allows you to judge whether any
clogging can be seen in the following printing by checking the check patterns
later on.

Selects the execution timing for periodical head cleaning from [Off] or once
per [1] hour to per [24] hours. When this is set to [Off], Periodical Cleaning is
not executed. When one of the values between per [1] hour to per [24] hours is
selected, head cleaning is performed automatically when the set time has
passed. If the set time has come when the printer is printing or in the sleep
mode, Periodical Cleaning is performed after finishing the job or mode. In
addition, the time counter is cleared in the timings listed below.

 When this printer is turned On.
 When the set value of this setting is changed.
 When All Nozz les Cleaning is performed manually.

one of the values between per [1] page to per [10] pages. When this is set to
[Off], Periodical Cleaning is not executed. When one of the values between
per [1] page to per [10] pages is selected, head cleaning is performed
automatically before printing the set page.

Printer Setup

Auto Nozzle Check

Print Nozzle Patter

Periodical Cleaning

Cleaning Cycle

Nozzle Check
Cycle

Options When
Clogged

1 - 10 pages

Continue Printing Selects an action when clogging of the nozzles is detected as a result of Auto
Stop Printing

Off Selects the execution timing for the periodical check pattern printing from

1 - 10 pages

Light

Medium

Heavy

Power

Off
1 - 240 hours
Off
1 - 240 hours
Off
1 - 240 hours
Off
1 - 240 hours

Off Selects the execution timing for the periodical head cleaning from [Off] or

1 - 10 pages

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Turns to the sleep mode automatically when no error is occurring, no pr int job
receiving or there are no operations on the control panel. In this setting, sets
the time to turn to the sleep mode automatically. When the printe r turns to the
sleep mode, the screen display on the control panel disappears, and all Heaters
and internal motors turn off to reduce power consumption. When the optional
additional dryer is installed, the fan stops in the sleep mode. Button operations
on the control panel (except [P] button) recovers the screen display on the
control panel. However, when there are no operations in this condition, the
screen display disappears again in about 30 seconds. The printer wakes from
the sleep mode completely and recovers normally, only when the operation
with a hardware operation is executed such as receiving a print job or
operating the Media Set Lever.

When this is set to [Yes], returns the set values in [Printer Setup] menus to
their factory default.

Prints the check patterns. Check them visually and execute head cleaning
when blurring or space can be seen.

Checks the pattern numbers which blurring or space can be seen in their check
patterns. Selects all lines or the nozzle lines including the numbers, then
executes head cleaning. When this is set to [All Nozzles], executes head
cleaning for all nozzles. When [Selected Nozzles] is selected, selects nozzle
lines and executes head cleaning only for them. Select the cleaning level from
[Execute (Light)], [Execute (Medium)] or [Execute (Heavy)]. Select [Execute
(Light)] at first. When blurring or space can be seen even though [Execute
(Light)] is executed, select [Execute (Medium)]. When blurring or space can
be seen even though [Execute (Medium)] is executed, select [Execute
(Heavy)].

though continuous head cleaning is executed several times. When this is set to
[All Nozzles], executes head washing for all nozzles. When you know the
pattern numbers which blurring or space can be seen in their check patterns,
select the nozzle lines including the numbers. Head Washing is executed for
the selected nozzle lines only. Cleaning cartridges which are sold separately
are required for Head Washing. The required number of the cartridges is;
All nozzles: 4 cartridges
Selected nozzles: 2 cartridges

Printer Setup

Maintenance

Heat Off Timer 15 - 240 min

Restore Settings

Nozzle Check Print

Cleaning

Head Washing

Yes
No

All Nozzles

Selected Nozzles

C1/M1 Washes the Print Head when clogging of the nozzles is not removed even
Y1/BK1
BK2/Y2
M2/C2

All Nozzles

C1/M1
Y1/BK1
BK2/Y2
M2/C2

All Nozzles

Execute (Light),
Execute (Medium),
Execute (Heavy)

Execute (Light),
Execute (Medium),
Execute (Heavy)

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Moves the Print Head to the maintenance position. Make sure to execute

Maintenance

Ink Level

Print Logs

Printer Status

Network Setup

Head Maintenance Head Movement

Waste Ink Counter Execute

Print Job Log Sheet Print

2

Show Total Prints XXXXXX m

Print Status Sheet Print

myEpsonPrinter Status

Firmware Version XXXXXX,X_XX,XXXX Displays the firmware version of the printer.

IP Address Setting

BONJOUR

Print Status Sheet Print Prints the list of current Network Setup.

Restore Settings

Not Started, Disabled, Enabled
Last Uploaded (Not Uploaded): MM/DD/YY HH:MM GMT

Auto

Panel

On
Off

Yes
No

(XXXXXX ft2) Indicates the total printed area (up to 6 digits).

IP: XXX.XXX.XXX.XXX
SM: XXX.XXX.XXX.XXX
DG: XXX.XXX.XXX.XXX

Move Head before washing the Wiper, Cap or Print Head. Moving the Print
Head manually causes Print Head failure.

Resets Waste Ink Counter in this setting, after emptying the Waste Ink Bottle.
Resets Waste Ink Counter only when emptying the Waste Ink Bottle. Doing
not so results in incorrect display for disposal period of the waste ink.

The current ink level in each of the 4 cartridge is indicated. Indicates the more
detailed current ink level than that of Ink Cartridge icon on the screen. The
current ink level is reset automatically after replacin g th e ink ca rtridge.

Prints the information about the print job (up to 10 jobs) stored in the printer.
The used amount of the media and ink are printed for every print job. You can
see the usage of the consumables.

Prints the list of current Printer Setup status, product life or periodic
replacement parts status. You can check each piece of information at once.

This function is not supported for this printer.

Sets the IP address, the subnet mask and the default gateway manually.

Selects [On] to make the network interface use Bonjour or [Off] to set it to
off.

Returns the set values of Network Setup menus to their factory default.

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Menu Menu Item/Setting Values (shaded one is the default) Explanation

Sets the date and time for the internal clock. The set time is used for printing
the job status and the printer status.

Selects the language used for the control panel display.

Selects the unit of length to be used for various length information.

Selects the unit of temperature used for the control panel display.

setting prevents the Print Head from drying when it is moved for the
maintenance. Finish the maintenance within 10 minutes to prevent the Print
Head from drying.

Selects [On] to inform an error and alert or [Off] to set it to off. This setting
informs with turning the Alert Lamp On/Off.

Date And Time, Language, Unit: Length and Unit: Temperature in Preference
menu.

Preference

Reset All Settings

Date And Time MM/DD/YY HH:MM

Japanese
English
French
Italian
German

Language

Unit: Length

Unit: Temperature

Alert Sound Setting

Alert Lamp Setting

Portuguese
Spanish
Dutch
Russian
Korean
Chinese
m
ft/in
°C
F
On Selects [On] to alert when 10 minutes has passed or [Off] to set it to off. This

Off

On
Off
Yes When this is set to [Yes], returns all settings to their factory default except for

No

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1.5.2 Serviceman Mode

The Serviceman Mode is intended to be used by a service person for servicing the printer.

HOW TO START & QUIT

1. Turn the printer on by pressing the [Menu], [Back], and [OK] buttons together.

2. Turn the printer off to quit the Serviceman Mode.

SERVICEMAN MODE MENU LIST

Menu

Class 1 2 3

Rear AD Adjusts the AD value of the PE Sensor.
CR Un Cap Unlocks or re-locks the carriage and uncaps/re-caps the Print Head.

Red

Mecha Adjustment

Life CR

LCD RGB Check

Blue

Panel Check Checks the operation of the buttons and the LEDs.

Sensor Check

PE
ILS

PG

H to F Speed

F to H Speed

Page Size
Fan
Life Count

PGtyp
PG+
PG++
330 CPS
500 CPS
330 CPS
500 CPS

Explanation

Checks the operation of the LCD.Green

Checks the operation of sensors.

Used only in manufacturing processes. Not used in service operations.

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Menu

Class 1 2 3

Feed Amount 1

PS1

Feed Speed 1

Feed Amount 2

PF

Feed Speed 2

Life

Wait
Fan
Life Count

PG

APG

Wait
Life Count

Display Count

PS2
PS3
PS4

PS1
PS2
PS3
PS4

PGtyp
PG+
PG++

Explanation

Used only in manufacturing processes. Not used in service operations.

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TROUBLE SHOOTING

CHAPTER

2

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2.1 Overview

This section explains the basic procedure for troubleshooting problems on the printer
quickly and efficiently.

When carrying out the troubleshooting procedures, take a flexible measure following
your sales company's policy and considering the troubling situation.

2.1.1 Preliminary Check

Make sure to verify or perform the following basic items whenever servicing the
printer.

2.1.1.1 Check for the usage environment

Check the user's usage environment.

 Temperature/humidity of the installation site

(For the guaranteed environment, See "1.2.1 Basic Specifications" (See P

12).)

 What type of media is used?
 Genuine ink or 3rd party's ink?
 F/W version (the latest?)
 Check also the following if necessary.

2.1.1.2 Recurrence check of the trouble

Check if the trouble the user claims recurs with the returned printer.

 If the F/W was not the latest, with the user's agreement, update the F/W to the

latest one and check if the trouble recurs.

2.1.1.3 Check for the counter values/history

Download NVRAM and check the following with NVRAM Viewer. (For the check
method, see p219.)

 Counter history of the periodic replacement parts. (if any part's life is near.)
 Printer's operating history (if any cause for the trouble exists)
 Error history (the frequency/history of errors related with the trouble)

2.1.1.4 Test print check

For the trouble related with print quality, carry out “Image Print” and check the current
adjustment status. (For the procedure of test print, see p228.)

Phenomenon Check Item

The installation site inclined?
Any vibrating equipment near the site?

Bad print quality

Missing dots/bad print quality Near a conditioner's ventilation duct?

The user's panel settings
Is the interior dirty?
Clean it if dirty.

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2.1.2 Troubleshooting Procedure

Refer to the following items according to the observed symptom, carry out the
corresponding troubleshooting following the procedures described in the next sections.

1. Trouble with a Maintenance Request or Service Call Error. (See P.36, P. 37)

2. Trouble on print quality (See P.49)

3. Trouble on paper feeding (See P.53)

4. Other troubles (See P.57)

5. Trouble on Service Program (See P.59)

6. Trouble on NVRAM Viewer (See P.60)

2.1.3 Procedure after troubleshooting

2.1.3.1 If the trouble has been successfully solved

 Check if the movement of the covers is normal (without any damage, noises).

If any abnormality is found, lubricate or replace the faulty parts.

 Carry out the cleaning after repair.
 Prepare a report on the repair. (follow your company/local office's policy.)

2.1.3.2 If necessary to escalate the trouble case

Make a report with the following data.

 Backed-up NVRAM data
 For bad prin t quali ty: a print sample with the marked symptom and a printed

test pattern.

 For faulty pa rts: the faulty part s themselves and a photos of the troubling

section.

 Information on the user/the repair listed below

This is a format of the escalation report. At least check out the items on the
list and register the case in the escalation system.

 Model name
 Serial number
 With or without option s
 Content of the claim from the user
 Date of occurrence
 Trouble occurrence conditions/recurrence method
 What the service person actually observed

(Check items before check, the content of troubleshooting and repair.)

 Date of escalation
 Purpose of escalation

(Measures what the user/service person want done)

 Degree of urgency (S/A/B/C)

S: High (those which may cause a death, ignition, etc.)
A: Problems, bugs
B: Strong request
C: Inquiry

 Deadline for the response
 Repair history
 Part-replacement history

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2.2 Remedies for Maintenance Requests

This section describes the remedies for maintenance requests. Maintenance requests do not effect the printer’s operation; therefore, you can continue the current printing. When a
maintenance request error occurs, the printer displays on the LCD a hexadecimal code of “NNNN” which correspond to the bit numbers assigned to error statuses as shown in the
table below.

Table 2-1. List of the Maintenance Requests

Bit assignment (Binary)

18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0

0000000000000000001
00000000000000000
0000000000000000
000000000000000
00000000000000
0000000000000
000000000000
00000000000
0000000000
000000000
00000000
0000000
000000
00000
0000
000
00

100000000000000000

0
1000000000000000000

1000000000000000

10000000000000000

10000000000000

100000000000000

100000000000

1000000000000

1000000000

10000000000

Note : Ex): When “Maintenance Request 0088” is displayed.

As “00001800” in hexadecimal means “0000000000001100000000000” in binary, you can find out the code is assigned to Bit-11 and Bit-12 referring to the above table. In
this case, two errors are occurring simultaneously. (Bit-11: out of battery/ Bit-12: the date/time not set.)

10

100

1000

10000

100000

1000000

10000000

100000000

Hexadecimal

00000000
00000002
00000004
00000008
00000010
00000020
00000040
00000080
00000100
00000200
00000400
00000800
00001000
00002000
00004000
00008000
00008000
00008000
00040000

Part/Component causing the

error

CR Encoder Near the end of life
Damper Kit (Ink path) Near the end of life
Damper Kit (Self-sealing valve) Near the end of life
Reserved
Print head Near the end of life
Reserved
Pump Cap Unit Near the end of life
IC Holder Near the end of life
Reserved
Ink Tube Near the end of life
Reserved
RTC battery Out of battery
RTC Date/time not set
Reserved
Reserved
Reserved
Reserved
Reserved
Damper Kit End of the life

Status

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2.3 Remedies for Service Call Error

The following tables explains the Service Call error messages and remedies.

Code Error Name Cause Check Item Remedy

1101 Ink Tubes life error

1125 CR HP detection error

1138

1139

113A

CR Motor

overcurrent error

CR Motor

oscillation error

CR Motor

overload error

The Ink Tubes have reached the end of their service
life. (CR scan pass counter has reached a
predetermined limit.)

The CR Unit does not respond to the CR HP Sensor,
or the sensor failed to detect the home position.

 CR HP Sensor failure
 False detection of the home due to paper jam or

any other obstacle

 Misreading of the CR Scale
 CR Lock is damaged.

1. Connection failure of the CR Motor or the CR
Encoder.

2. The number of occurrences of overcurrent to the
CR Motor has reached a predetermined limit.

 Irregular load
 CR Encoder failure
 CR Motor failure

The control terminal (Vre terminal) of the CR Motor
driver has shorted out.

Overcurrent to the CR Motor was detected.

 CR Encoder cable is damaged.
 CR Motor cable is damaged.
 Irregular load
 CR Encoder failure
 CR Motor failure

---

1. Is the CR HP Sensor out of order? Does the light
shielding plate react to the sensor?

2. Is there any paper jammed inside the printer?

3. Does the CR Scale have any scratches or dirt?

4. Does the CR Encoder work properly? Check it
using the Service Program.

5. Does the CR Lock function normally?

1. Is there any problems such as damaged cable in the
connections below?

 CR Encoder to SUB Board (CN102)
 CR Motor to SUB-M Board (CN1)

2. Does the CR Encoder work properly? Check it
using the Service Program.

1. Is the CR Motor driver on the Main Board
damaged?

2. Is there any foreign materials around the CR Motor
driver?

1. Is the CR Unit being attached correctly?

2. Is there any foreign materials on the CR Unit drive
path?

3. Is there any problems such as damaged cable in the
connections below?

 CR Encoder to SUB Board (CN102)
 CR Motor to SUB-M Board (CN1)

4. Does the CR Encoder work properly? Check it
using the Service Program.

Replace the Ink Tubes (Page 147) and reset the
counter (Page 229).

1. Replace the CR Encoder. (Page 137)

2. Re-install the CR Encoder. If it is faulty, replace
it. (Page 137)

3. Clean the CR Scale using ethanol.

4. Replace the CR Scale. (Page 130)

5. Replace the CR Lock (Pump Cap Unit). (Page

141)

1. Replace the CR Encoder. (Page 137)

2. Replace the CR Motor. (Page 134)

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

1. Re-install the CR Unit. (Page 151)

2. Replace the CR Encoder. (Page 137)

3. Replace the CR Motor. (Page 134)

TROUBLE SHOOTING Remedies for Service Call Error 37

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

The CR Motor was driven at a speed faster than a

113B

113C

113D

113E

113F

1229

CR Motor

over speed error

CR Motor

reversing error

CR Motor

driving time-out error

CR Motor

velocity deviation error

CR Motor

lock error

PF Motor

oscillation error

predetermined one during deceleration.

 Irregular load
 CR Encoder failure
 SUB Board is damaged.
 CR Motor driver failure

The number of occurrences of reversing the CR
Motor has reached a predetermined limit.

 The polarity of CR Encoder cable is opposite.
 The polarity of CR Motor cable is opposite.
 Slipping of the teeth of CR Timing Belt
 CR Encoder failure

Abnormally-long driving duration of the CR Motor
was detected.

 Irregular load
 Firmware becomes out of control.

The CR Motor was driven at a speed abnormally
faster than a predetermined one during acceleration or
deceleration.

 Irregular load
 CR Encoder failure
 CR Motor failure
 SUB Board is damaged.
 CR Motor driver failure

The CR Motor was driven at a speed abnormally
slower than a predetermined one during operation.

 CR Encoder cable is damaged.
 CR Motor cable is damaged.
 Irregular load
 CR Encoder failure
 CR Motor failure

The control terminal (Vre terminal) of the PF Motor
driver has shorted out.

Does the CR Encoder work properly? Check it using
the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 CR Encoder to SUB Board (CN102)
 CR Motor to SUB-M Board (CN1)

2. Is the tension of the CR Timing Belt proper?

3. Does the CR Encoder work properly? Check it
using the Service Program.

---

Does the CR Encoder work properly? Check it using
the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 CR Encoder to SUB Board (CN102)
 CR Motor to SUB-M Board (CN1)

2. Does the CR Encoder work properly? Check it
using the Service Program.

1. Is the PF Motor driver on the Main Board
damaged?

2. Is there any foreign materials around the PF Motor
driver?

1. Replace the CR Encoder. (Page 137)

2. Replace the SUB Board. (Page 113)

3. Replace the Main Board. (Page 107)

1. Adjust the tension of the CR Timing Belt. (Page

233)

2. Replace the CR Encoder. (Page 137)

Replace the Main Board. (Page 107)

1. Replace the CR Encoder. (Page 137)

2. Replace the CR Motor. (Page 134)

3. Replace the SUB Board. (Page 113)

4. Replace the Main Board. (Page 107)

1. Replace the CR Encoder. (Page 137)

2. Replace the CR Motor. (Page 134)

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

TROUBLE SHOOTING Remedies for Service Call Error 38

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

Overcurrent to the PF Motor was detected.

 PF Encoder cable is damaged.

122A

122D

122E

122F

131B

1418

PF Motor

overload error

PF Motor

driving time-out error

PF Motor

velocity deviation error

PF Motor
lock error

Head driver

(transmission gate)

overheat error

Pump Motor

overcurrent error

 PF Motor cable is damaged.
 Irregular load
 PF Encoder failure
 PF Motor failure

Abnormally-long driving duration of the PF Motor
was detected.

 Irregular load
 Firmware becomes out of control.

The PF Motor was driven at a speed abnormally faster
than a predetermined one during acceleration or
deceleration.

 Irregular load
 PF Encoder failure
 PF Motor failure
 SUB Board is damaged.
 PF Motor driver failure

The PF Motor was driven at a speed abnormally
slower than a predetermined one during operation.

 CR Encoder cable disconnection
 CR Motor cable disconnection
 Irregular load
 PF Encoder failure
 PF Motor failure

The temperature of the Head driver rises, and has
reached a predetermined limit.

 Connection failure of the Pump Motor or the Pump

Motor encoder.

 The number of occurrences of overcurrent to the

Pump Motor has reached a predetermined limit.

 Irregular load
 Pump Motor encoder failure
 Pump Motor failure

Does the PF Encoder work properly? Check it using
the Service Program.

---

Does the PF Encoder work properly? Check it using
the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 PF Encoder to SUB Board (CN102)
 PF Motor to SUB-M Board (CN1)

2. Does the PF Encoder work properly? Check it
using the Service Program.

1. Turn the power off and then back on. Does the
printer recover from the error?

2. Is the FFC connected to the connector properly
without being tilted?

1. Is there any problems such as damaged cable in the
connections below?

 Pump Motor (Pump Motor encoder) to Main

Board (CN210/CN203)

2. Does the Pump Motor encoder work properly?
Check it using the Service Program.

1. Replace the PF Encoder. (Page 162)

2. Replace the Main Board. (Page 107)

Replace the Main Board. (Page 107)

1. Replace the PF Encoder. (Page 162)

2. Replace the PF Motor. (Page 161)

3. Replace the Main Board. (Page 107)

1. Replace the PF Encoder. (Page 162)

2. Replace the PF Motor. (Page 161)

1. Replace the Head FFC. (Page 123)

2. Replace the Print Head. (Page 121)

Replace the Pump Motor encoder and Pump Motor
(Pump Cap Unit). (Page 141)

TROUBLE SHOOTING Remedies for Service Call Error 39

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

1419

141A

141B

141C

141D

141E

141F

Pump Motor

oscillation error

Pump Motor

overload error

Pump Motor

over speed error

Pump Motor

reversing error

Pump Motor

driving time-out error

Pump Motor

velocity deviation error

Pump Motor

lock error

The control terminal (Vre terminal) of the Pump
Motor driver has shorted out.

Overcurrent to the Pump Motor was detected.

 Pump Motor encoder cable disconnection
 Pump Motor cable disconnection
 Irregular load
 Pump Motor encoder failure
 Pump Motor failure

The Pump Motor was driven at a speed faster than a
predetermined one during deceleration.

 Irregular load
 Pump Motor encoder failure
 Pump Motor driver failure

The number of occurrences of reversing the Pump
Motor has reached a predetermined limit.

 The polarity of Pump Motor encoder cable is

opposite.

 The polarity of Pump Motor cable is opposite.

Abnormally-long driving duration of the Pump Motor
was detected.

 Irregular load
 Firmware becomes out of control.

The Pump Motor was driven at a speed abnormally
faster than a predetermined one during acceleration or
deceleration.

 Irregular load
 Pump Motor encoder failure
 Pump Motor failure
 Pump Motor driver failure

The PF Motor was driven at a speed abnormally
slower than a predetermined one during operation.

 Irregular load
 Pump Motor encoder failure
 Pump Motor failure

1. Is the Pump Motor driver on the Main Board
damaged?

2. Is there any foreign materials around the Pump
Motor driver?

1. Is there any problems such as damaged cable in the
connections below?

 Pump Motor (Pump Motor encoder) to Main

Board (CN210/CN203)

2. Does the Pump Motor encoder work properly?
Check it using the Service Program.

Does the Pump Motor encoder work properly? Check
it using the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 Pump Motor (Pump Motor encoder) to Main

Board (CN210/CN203)

2. Does the Pump Motor encoder work properly?
Check it using the Service Program.

---

Does the Pump Motor encoder work properly? Check
it using the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 Pump Motor (Pump Motor encoder) to Main

Board (CN210/CN203)

2. Does the Pump Motor encoder work properly?
Check it using the Service Program.

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

Replace the Pump Motor encoder and Pump Motor
(Pump Cap Unit). (Page 141)

1. Replace the Pump Motor encoder (Pump Cap
Unit). (Page 141)

2. Replace the Main Board. (Page 107)

Replace the Pump Motor encoder (Pump Cap Unit).

(Page 141)

Replace the Main Board. (Page 107)

1. Replace the Pump Motor encoder and Pump
Motor (Pump Cap Unit). (Page 141)

2. Replace the Main Board. (Page 107)

Replace the Pump Motor encoder and Pump Motor
(Pump Cap Unit). (Page 141)

TROUBLE SHOOTING Remedies for Service Call Error 40

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

1431

1432

1434

1435

1411

150C

1519

151A

151B

151C

Suction pump

life error

IC Holder

life error

Self-sealing valve

life error

Ink Path CR Assy

life error

Pump Cap Unit

undetectable error

PG position

undetectable error

APG Motor

oscillation error

APG Motor

overload error

APG Motor

over speed error

APG Motor

reversing error

The Pump Cap Unit has reached the end of its service
life. (The total number of revolutions of the Pump

---

Motor has reached a predetermined limit)
The IC Holder has reached the end of its service life.

(The total number of times that the holder was
removed from the printer has reached a predetermined

---

limit)
The Self-sealing valve has reached the end of its

service life.
The Ink Path CR Assy has reached the end of its

service life.

---

---

Pump Cap Unit failure Is the sensor cable properly connected? Replace the Pump Cap Unit. (Page 141)

1. Is the PG Sensor out of order? Does the light
shielding plate react to the sensor?

When changing the PG, the PG sensor could not
detect the PG position.

2. Do the planetary gearing work normally? Do the
planet gears and outer gears properly engage with
each other?

3. Is the CR Unit out of its home position?

1. Is the APG Motor driver on the Main Board

The control terminal (Vre terminal) of the APG Motor
driver has shorted out.

damaged?

2. Is there any foreign materials around the APG
Motor driver?

 Connection failure of the APG Motor.
 Overcurrent to the APG Motor was detec ted.

 APG Motor cable is damaged.
 Irregular load
 APG encoder failure
 APG Motor failure

Is there any problems such as damaged cable in the
connections below?

 APG Motor (APG encoder) to Main Board

(CN210/CN23)

The APG Motor was driven at a speed faster than a
predetermined one during deceleration.

 Irregular load
 APG encoder failure
 APG Motor driver failure

The number of occurrences of reversing the APG
Motor has reached a predetermined limit.

 The polarity of APG Motor cable is opposite.
 APG Motor failure

Is there any problems such as damaged cable in the
connections below?

 APG Motor (APG encoder) to Main Board

(CN210/CN23)

---

Replace the Pump Cap Unit (Page 141) and reset the
counter (Page 229).

Replace the IC Holder (Page 143) and reset the
counter (Page 229).

Replace the Self-sealing valve (Page 120) and reset
the counter (Page 229).

Replace the Ink Path CR Assy (Page 120) and reset
the counter (Page 229).

1. Replace the PG Sensor. (Page 140)

2. Replace the APG Assy. (Page 138)

3. Remove any obstacles around the CR Unit home
position. The printer changes the PG with the CR
Unit being at its home position.

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

Replace the APG Motor. (Page 138)

1. Replace the APG Motor. (Page 138)

2. Replace the Main Board. (Page 107)

Replace the APG Motor. (Page 138)

TROUBLE SHOOTING Remedies for Service Call Error 41

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

Abnormally-long driving duration of the APG Motor

151D

151E

151F

1599

159A

159B

159C

APG Motor

driving time-out error

APG Motor

velocity deviation error

APG Motor

lock error

ATC Motor

oscillation error

ATC Motor

overload error

ATC Motor

over speed error

ATC Motor

reversing error

was detected.

 Irregular load
 Firmware becomes out of control.

The APG Motor was driven at a speed abnormally
faster than a predetermined one during acceleration or
deceleration.

 Irregular load
 APG encoder failure
 APG Motor failure
 APG Motor driver failure

 Connection failure of the APG Motor.
 The APG Motor was driven at a speed abnormally

slower than a predetermined one during operation.

 Irregular load
 APG encoder failure
 APG Motor failure

The control terminal (Vre terminal) of the ATC Motor
driver has shorted out.

Overcurrent to the ATC Motor was detected.

 ATC Motor cable disconnection.
 Irregular load
 ATC Motor encoder failure
 ATC Motor failure

The ATC Motor was driven at a speed faster than a
predetermined one during deceleration.

 Irregular load
 ATC Motor encoder failure
 Sub-F Board failure
 APG Motor driver failure

The number of occurrences of reversing the ATC
Motor has reached a predetermined limit.

 The polarity of ATC Motor cable is opposite.
 ATC Motor failure

---

---

Is there any problems such as damaged cable in the
connections below?

 APG Motor (APG encoder) to Main Board

(CN210/CN23)

1. Is the ATC Motor driver on the Main Board
damaged?

2. Is there any foreign materials around the ATC
Motor driver?

1. Is there any problems such as damaged cable in the
connections below?

 ATC Motor to Sub-F Board (CN602/CN604)

2. Does the ATC Motor encoder work properly?
Check it using the Service Program.

Does the ATC Motor encoder work properly? Check
it using the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 ATC Motor to Sub-F Board (CN602/CN604)

2. Does the ATC Motor encoder work properly?
Check it using the Service Program.

Replace the Main Board. (Page 107)

1. Replace the APG Motor. (Page 138)

2. Replace the Main Board. (Page 107)

Replace the APG Motor. (Page 138)

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

Replace the ATC Motor. (Page 181)

1. Replace the ATC Motor. (Page 181)

2. Replace the Sub-F Board. (Page 179)

3. Replace the Main Board. (Page 107)

Replace the ATC Motor. (Page 181)

TROUBLE SHOOTING Remedies for Service Call Error 42

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

Abnormally-long driving duration of the ATC Motor

159D

159E

159F

1610

1611

ATC Motor

driving time-out error

ATC Motor

velocity deviation error

ATC Motor

lock error

Roll/Reel Units

mismatch error

Roll Unit

undetectable error

Roll Unit

1612

undetectable error at the

start of operation

Roll Unit

1613

undetectable error

during operation

Reel Unit

1614

undetectable error at the

start of operation

Reel Unit

1615

undetectable error

during operation

1616 Roll Unit Board failure

was detected.

 Irregular load
 Firmware becomes out of control.

The APG Motor was driven at a speed abnormally
faster than a predetermined one during acceleration or
deceleration.

 Irregular load
 ATC Motor encoder failure
 ATC Motor failure
 Sub-F Board disconnection
 ATC Motor driver failure

 Connection failure of the ATC Motor.
 The ATC Motor was driven at a speed abnormally

slower than a predetermined one during operation.

 Irregular load
 ATC Motor encoder failure
 ATC Motor failure

The combination of the Roll Unit and Reel Unit may
be wrong; one of the units may be an optional unit.

The Roll Unit could not be detected during
mechanism initialization process.

When the ATC Motor started to operate, it was
detected that the Roll Unit status is different from that
detected during mechanism initialization process.

The connector of the Roll Unit was disconnected
during the ATC Motor was operating.

When the Reel Motor started to operate, it was
detected that the Reel Unit status is different from that
detected during mechanism initialization process.

The connector of the Reel Unit was disconnected
during the Reel Motor was operating.

There is a problem with a specific bit on the board,
which detects what device is connected to the board.

---

Does the ATC Motor encoder work properly? Check
it using the Service Program.

Replace the Main Board. (Page 107)

1. Replace the ATC Motor. (Page 181)

2. Replace the Sub-F Board. (Page 179)

3. Replace the Main Board. (Page 107)

1. Is there any problems such as damaged cable in the
connections below?

 ATC Motor to Sub-F Board (CN602/CN604)

Replace the ATC Motor. (Page 181)

2. Does the ATC Motor encoder work properly?
Check it using the Service Program.

Is the combination of the Roll Unit and Reel Unit
either both of them are standard units or both of them
are optional units?

Correct the combination of the Roll Unit and Reel
Unit to either both are standard or both are optional.

Is the connector of the Roll Unit disconnected? Connect the connector of the Roll Unit.

1. Is the connector of the Roll Unit disconnected?

2. Has the Roll Unit been replaced since the power on
and while the ATC Motor was stopping?

1. Connect the connector of the Roll Unit.

2. Turn the printer off and back on.

Is the connector of the Roll Unit disconnected? Connect the connector of the Roll Unit.

1. Is the connector of the Reel Unit disconnected?

2. Has the Reel Unit been replaced since the power on
and while the Reel Motor was stopping?

1. Connect the connector of the Reel Unit.

2. Turn the printer off and back on.

Is the connector of the Reel Unit disconnected? Connect the connector of the Reel Unit.

Unexpected error

Replace the Sub-F Board of the Roll Unit. (Page

186)

TROUBLE SHOOTING Remedies for Service Call Error 43

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

1617 Reel Unit Board failure

1618

1A23

1A26

Roll/Reel Unit Board

failure

RTC data

invalid error

RTC Access

T/O error

1A37 Thermistor error

Transistor

1A38

environmental

temperature error

1A39 Head error

1A41

Head rank ID

input error

I2C communication

1A50

error between elements

on ASIC and MAIN

I2C communication

1A51

error between elements

on ASIC and SUB

There is a problem with a specific bit on the board,
which detects what device is connected to the board.

There is a problem with a specific bit on the board,
which detects what device is connected to the board.

The various absolute time settings stored on the
NVRAM are abnormal.

The RTC circuit on the Main Board malfunctions.

 The Head FFC is not connected correctly.
 A temperature out of a predetermined range was

detected by the Head thermistor.

 Head thermistor failure
 Transistor failure

 A temperature out of a predetermined range was

Unexpected error

Unexpected error

Reset the date and time settings of the RTC using the
Service Program.

---

Is the Head FFC connected properly without being
connected at an angle and any abnormalities such as
ripped terminal cover?

---

detected by the Head thermistor.

 Connection failure of the Head FFC.
 Electric parts or components are damaged due to

improper Head FFC connection such as connecting
it at an angle.

 The drive circuit in the Print Head is damaged.
 The fuse of the Main Board has blown.

Is the Head FFC connected properly without being
connected at an angle and any abnormalities such as
ripped terminal cover?

An invalid Head rank ID was written to the NVRAM. Check the Head rank ID using the Service Program.

An I2C communication error has occurred in the
Main Board.

---

Are the Main Board and Sub Board properly
An I2C communication error between the Main Board
and Sub Board has occurred.

connected to each other without any cable

disconnection, FFCs being connected at an angle, and

any abnormalities such as ripped terminal cover?

Replace the Sub-F Board of the Reel Unit. (Page

186)

Replace the Sub-F Board of the Roll Unit (Page

179) and Reel Unit (Page 186).

If the error still occurs after resetting the date and
time, perform the followings.

1. Replace the RTC backup battery.

2. Replace the Main Board. (Page 107)

1. Turn the power off and remove the RTC backup
battery.

2. After several seconds, re-attach the battery and
turn the power back on.

3. Reset the date and time settings of the RTC using
the Service Program.

1. Replace the Head FFC. (Page 123)

2. Replace the Print Head. (Page 121)

Replace the Print Head. (Page 121)

1. Replace the Head FFC. (Page 123)

2. Replace the Print Head. (Page 121)

3. Replace the Main Board. (Page 107)

Rewrite the Head rank ID with a correct one. (Page

246)

Replace the Main Board. (Page 107)

1. Replace the FFC that connects the Main Board
and Sub Board.

2. Replace the Sub Board. (Page 113)

3. Replace the Main Board. (Page 107)

TROUBLE SHOOTING Remedies for Service Call Error 44

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

1F80 CSIC error

1F81 CSIC error

1F82 CSIC error

1F83 CSIC error

1F84 CSIC error

1F85 CSIC error

1FB9 CSIC error

1FC0 CSIC error

1FC1 CSIC error

2000 NVRAM error
2002 SDRAM error

2003

200A F/W load error

200D

3000 AC shut-off

Dxxy

FLASH BOOT
checksum error

System interrupt

watchdog time-out error

Service call for FW

debugging

CSIC control error

CSIC control error

CSIC control error

CSIC control error

CSIC control error

CSIC control error

CSIC control error

CSIC control error

CSIC control error

NVRAM erase or write error has occurred.
Writing to the SDRAM was attempted, but nothing

could be written to it.

 Installing the firmware has failed.
 The Flash ROM is out of order.

Reading/decompressing the firmware has failed.

A system failure such as CPU failure, or defective
cash has occurred.

The AC power has been shut off due to a power
failure, unplugged, Power Supply Board failure, or
Main Board failure or the like.

This error is intended to be used in the product
development stage. It is supposed to not occur with
marketed product, but may occur due to an
unexpected cause such as external noises.

---

---

---

---

---

---

---

---

---

---

--- Replace the Main Board. (Page 107)

---

---

---

Is the Power cable properly connected?

Turn the power off and back on. Does the printer
recover from the error? (No repair work is needed
unless the error occurs again.)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

1. Replace the IC Holder. (Page 143)

2. Replace the Main Board. (Page 107)

Replace the Main Board. (Page 107)

1. Re-install the firmware. (Page 227)

1. Replace the Main Board. (Page 107)

1. Re-install the firmware. (Page 227)

1. Replace the Main Board. (Page 107)

Replace the Main Board. (Page 107)

1. Replace the Power Supply Board. (Page 109)

2. Replace the Main Board. (Page 107)

1. Re-install the firmware. (Page 227)

2. Replace the Main Board. (Page 107)

TROUBLE SHOOTING Remedies for Service Call Error 45

Confidential

SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

Fxxx CPU related service call

15A9

15AA

15AB

15AC

15AD

15AE

Reel Motor

oscillation error

Reel Motor

overload error

Reel Motor

over speed error

Reel Motor

reversing error

Reel Motor

driving time-out error

Reel Motor

velocity deviation error

 There is something wrong with the firmware.
 The Main Board is out of order.

The control terminal (Vre terminal) of the Reel Motor
driver has shorted out.

Overcurrent to the Reel Motor was detected.

 Reel Motor cable disconnection.
 Irregular load
 Reel Motor encoder failure
 Reel Motor failure

The Reel Motor was driven at a speed faster than a
predetermined one during deceleration.

 Irregular load
 Reel Motor encoder failure
 Sub-F Board failure
 Reel Motor driver failure

The number of occurrences of reversing the Reel
Motor has reached a predetermined limit.

 The polarity of Reel Motor cable is opposite.
 Reel Motor failure

Abnormally-long driving duration of the Reel Motor
was detected.

 Irregular load
 Firmware becomes out of control.

The Reel Motor was driven at a speed abnormally
faster than a predetermined one during acceleration or
deceleration.

 Irregular load
 Reel Motor encoder failure
 Reel Motor failure
 Sub-F Board failure
 Reel Motor driver failure

Is the firmware installed correct one for the printer?

1. Is the Reel Motor driver on the Main Board
damaged?

2. Is there any foreign materials around the Reel
Motor driver?

1. Is there any problems such as damaged cable in the
connections below?

 Reel Motor to Sub-F Board (CN602/CN604)

2. Does the Reel Motor encoder work properly?
Check it using the Service Program.

Does the Reel Motor encoder work properly? Check it
using the Service Program.

1. Is there any problems such as damaged cable in the
connections below?

 Reel Motor to Sub-F Board (CN602/CN604)

2. Does the Reel Motor encoder work properly?
Check it using the Service Program.

---

Does the Reel Motor encoder work properly? Check it
using the Service Program.

1. Re-install the firmware. (Page 227)

2. Replace the Main Board. (Page 107)

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

Replace the Reel Motor. (Page 188)

1. Replace the Reel Motor. (Page 188)

2. Replace the Sub-F Board. (Page 186)

3. Replace the Main Board. (Page 107)

Replace the Reel Motor. (Page 188)

Replace the Main Board. (Page 107)

1. Replace the Reel Motor. (Page 188)

2. Replace the Sub-F Board. (Page 186)

3. Replace the Main Board. (Page 107)

TROUBLE SHOOTING Remedies for Service Call Error 46

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SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

15AF

1620

1621

1622

1623

1930

1931

1932

1933

Reel Motor

lock error

Pressurizing

initialization error

Pressurizing/Suction

switching error

Operating time-out

error

Continuous revolution

error

Pre Heater

AD abnormal error

HTC common elements

communication error

Pre Heater

overheat error

Pre Heater

heat deviation error

 Connection failure of the Reel Motor.
 The Reel Motor was driven at a speed abnormally

slower than a predetermined one during operation.

 Irregular load
 Reel Motor encoder failure
 Reel Motor failure

The initialization process did not complete within a
predetermined time period.

The pressurizing and suction processes did not
complete within a predetermined time period.

The switching operation did not complete within a
predetermined time period.

The control terminal (Vre terminal) of the Pressure
Motor driver has shorted out.

A thermistor temperature out of a predetermined
range was detected the predetermined number of
times in a row.

 Connection failure between the Main Board and

Sub-E Board such as cable disconnection

 There is something wrong with the elements on the

Sub-E Board.

 There is something wrong with the communication

elements on the Main Board.

A heater temperature out of a predetermined range
was detected the predetermined number of times in a
row.

The difference between the current temperature and
target temperature exceeded a predetermined limit.

1. Is there any problems such as damaged cable in the
connections below?

 Reel Motor to Sub-F Board (CN602/CN604)

2. Does the Reel Motor encoder work properly?
Check it using the Service Program.

1. Is there any abnormal load applied to the Pressure
Unit?

2. Is there any disconnected connectors or damaged
cables?

1. Is there any abnormal load applied to the Pressure
Unit?

2. Is there any disconnected connectors or damaged
cables?

1. Is there any abnormal load applied to the Pressure
Unit?

2. Is there any disconnected connectors or damaged
cables?

1. Is the Pressure Motor driver on the Main Board
damaged?

2. Is there any foreign materials around the Pressure
Motor driver?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the cable connected properly?

2. Is the Sub-E Board out of order?

3. Is the Main Board out of order? (Unlikely cause of
this error)

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

Replace the Reel Motor. (Page 188)

1. Replace the Pressure Unit (IC Holder). (Page

143)

2. Replace the Main Board. (Page 107)

1. Replace the Pressure Unit (IC Holder). (Page

143)

2. Replace the Main Board. (Page 107)

1. Replace the Pressure Unit (IC Holder). (Page

143)

2. Replace the Main Board. (Page 107)

1. Remove the foreign material.

2. If the error still occurs, replace the Main Board.

(Page 107)

1. Replace the thermistor (Pre Heater). (Page 171)

2. Replace the Main Board. (Page 107)

1. Reconnect the cable.

2. Replace the cable.

3. Replace the Sub-E Board. (Page 115)

4. Replace the Main Board. (Page 107)

1. Replace the thermistor (Pre Heater). (Page 171)

2. Replace the Main Board. (Page 107)

1. Replace the thermistor (Pre Heater). (Page 171)

2. Replace the Main Board. (Page 107)

TROUBLE SHOOTING Remedies for Service Call Error 47

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SC-S30600 Series Revision B

Code Error Name Cause Check Item Remedy

1934

1935

1940

1942

1943

1944

1950

1952

1953

1954

Pre Heater

power supply abnormal

error 1

HTC

common power supply

abnormal error 2

Platen Heater

AD abnormal error

Platen Heater
overheat error

Platen Heater

heat deviation error

Platen Heater

power supply abnormal

error 1

After Heater

AD abnormal error

After Heater

overheat error

After Heater

heat deviation error

After Heater

power supply abnormal

error 1

Cable disconnection, breaking, blowout of a fuse, or
heater failure.

Abnormal temperature (the heater is not heated).

A thermistor temperature out of a predetermined
range was detected the predetermined number of
times in a row.

A heater temperature out of a predetermined range
was detected the predetermined number of times in a
row.

The difference between the current temperature and
target temperature exceeded a predetermined limit.

Cable disconnection, breaking, blowout of a fuse, or
heater failure.

A thermistor temperature out of a predetermined
range was detected the predetermined number of
times in a row.

A heater temperature out of a predetermined range
was detected the predetermined number of times in a
row.

The difference between the current temperature and
target temperature exceeded a predetermined limit.

 Cable disconnection, breaking, blowout of a fuse,

or heater failure.

 AC cable (for the After Heater) disconnection

1. Is the cable connected properly?

2. Is the Sub-E Board out of order?

3. Is the Pre Heater out of order?

1. Is the thermistor disconnected?

2. Is the Sub-E Board out of order?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the cable connected properly?

2. Is the Sub-E Board out of order?

3. Is the Platen Heater out of order?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the thermistor out of order?

2. Is there any disconnected connectors or damaged
cables?

1. Is the cable connected properly?

2. Is the Sub-E Board out of order?

3. Is the Platen Heater out of order?

1. Reconnect the cable.

2. Replace the cable.

3. Replace the Sub-E Board. (Page 115)

4. Replace the Pre Heater. (Page 171)

1. Reconnect the thermistor.

2. Replace the Sub-E Board. (Page 115)

1. Replace the thermistor (Platen Heater). (Page

172)

2. Replace the Main Board. (Page 107)

1. Replace the thermistor (Platen Heater). (Page

172)

2. Replace the Platen Heater. (Page 172)

3. Replace the Main Board. (Page 107)

1. Replace the thermistor (Platen Heater). (Page

172)

2. Replace the Platen Heater. (Page 172)

3. Replace the Main Board. (Page 107)

1. Reconnect the cable.

2. Replace the cable.

3. Replace the Sub-E Board. (Page 115)

4. Replace the Platen Heater.

1. Replace the thermistor (After Heater).

2. Replace the Main Board. (Page 107)

1. Replace the thermistor (After Heater). (Page 174)

2. Replace the After Heater. (Page 174)

3. Replace the Main Board. (Page 107)

1. Replace the thermistor (After Heater). (Page 174)

2. Replace the After Heater. (Page 174)

3. Replace the Main Board. (Page 107)

1. Reconnect the cable.

2. Replace the cable.

3. Replace the Sub-E Board. (Page 115)

4. Replace the After Heater. (Page 174)

(Page 174)

TROUBLE SHOOTING Remedies for Service Call Error 48

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SC-S30600 Series Revision B

2.4 Remedies for Print Quality Troubles

This section provides troubleshooting of print quality troubles classifying them by observed symptom. Before performing troubleshooting, refer to “Nozzle Check” (p248) and print
nozzle check pattern. Examine the printed pattern, and if any missing segment is found, perform the Print Head cleaning.

Table 2-2. Print Quality Troubles

Symptom Cause Check Item Remedy

The nozzles are still clogging after
cleaning.

Horizontal or vertical lines look
misaligned.

The Wiper is contaminated and wiping
the Print Head cannot be performed
properly.

The Head Cap is contaminated. Is the Cap contaminated?

There is some foreign material on the
Print Head.

There is something wrong in the pump
tube and the cleaning (suctioning of
ink) cannot be performed properly.

The ink is leaking. Is there any ink leakage observed on the ink flow paths? If any leakage is found correct it.
There is air inside the ink path. Is there any air bubbles observed in the ink flow paths? Run a head cleaning. (Page 250)

The Head FFC is not connected
correctly.

If any of the remedies above does not help, replace the following parts one by one.

 Print Head (Page 121)
 Main Board (The fuse may have blown) (Page 107)

Adjustment failure of the IM (Ink
Mark) Sensor

IM Sensor is out of order.

The Print Head has not been adjusted
properly.

Improper PG adjustment

1. Is the Wiper or Wiper Cleaner contaminated?

2. Is the Wiper or Wiper Cleaner damaged?

Is there any foreign materials on the Print Head? Clean the Print Head. (Page 121)

Is the pump tube being bent or getting caught between
surrounding parts or components?

Is the Head FFC connected properly without being
connected at an angle and any abnormalities such as ripped
terminal cover?

---

Does the IM Sensor function normally? Check it using the
Service Program.

Have the following adjustments been made properly?

 CR Direction Head Slant Adjustment
 PF Direction Head Slant Adjustment

1. Is the paper thickness setting correct?

2. Has the PG adjustment been made properly?

1. Clean the Wiper. (Page 282)

2. Replace the Wiper and Wiper Cleaner.

1. Clean the Cap. (Page 282)

2. Replace the Cap (Pump Cap Unit). (Page 141)

Route the pump tube correctly.

1. Reconnect the Head FFC.

2. If the trouble still occurs, the cause may be
breaking of the Head FFC. Replace the Head
FFC. (Page 123)

Carry out the following adjustments.

 Auto Bi-D Adjustment (Page 242)
 IM Sensor Check & Adjustment (Page 238)

Replace the IM Sensor. (Page 157)
Carry out the adjustments correctly.

 CR Direction Head Slant Adjustment (Page

251)

 PF Direction Head Slant Adjustment (Page

254)

1. Correct the paper thickness setting.

2. Perform the PG adjustment. (Page 243)

TROUBLE SHOOTING Remedies for Print Quality Troubles 49

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SC-S30600 Series Revision B

Table 2-2. Print Quality Troubles

Symptom Cause Check Item Remedy

Carry out the following adjustments.

 CR Direction Head Slant Adjustment (Page

251)

 PF Direction Head Slant Adjustment (Page

254)

Carry out the following adjustment.

 Feed amount adjustment

Check the following settings.

 Feed Adjustment
 Media Tension

1. Clean the PF Scale.

2. Reinstall the PF Scale and PF Encoder.

3. Replace the PF Scale (Page 163) and PF
Encoder (Page 162).

Correct the tension of the PF Timing Belt. (Page

260)

Replace the PF Motor. (Page 161)

Bandings in the paper feeding direction.

The Print Head has not been adjusted
properly.

The paper was not fed properly.

PF Scale or PF Encoder failure

The tension of the PF Timing Belt is not
proper.

PF Motor failure

---

---

1. Is the PF Scale damaged or contaminated?

2. Is the PF Scale attached properly?

3. Is the PF Encoder installed correctly?

---

---

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SC-S30600 Series Revision B

Table 2-2. Print Quality Troubles

Symptom Cause Check Item Remedy

Carry out the following adjustments.

Bandings in the carriage movement
direction.

Adjustment failure of the IM Sensor

The Print Head has not been adjusted
properly.

Improper PG adjustment

CR Scale or CR Encoder failure

The tension of the CR Timing Belt is
not proper.

 Suction setting failure
 Suction fan failure

Lubrication on the CR moving parts is
insufficient.

Have the following adjustments been made properly?

 CR Direction Head Slant Adjustment
 PF Direction Head Slant Adjustment

1. Is the paper thickness setting correct?

2. Has the PG adjustment been made properly?

1. Is the CR Scale damaged or contaminated?

2. Is the CR Scale attached properly?

3. Is the CR Encoder installed correctly?

1. Is there any slack in the loaded paper?

2. Does the Suction fan work normally? Check it using the
Service Program.

Has the oil pad of the CR Unit dried out? If the pad is dry, lubricate it. (Page 288)

---

---

 Auto Bi-D Adjustment (Page 242)
 IM Sensor Check & Adjustment (Page 238)

Carry out the adjustments correctly.

 CR Direction Head Slant Adjustment (Page

251)

 PF Direction Head Slant Adjustment (Page

254)

1. Correct the paper thickness setting.

2. Perform the PG adjustment. (Page 243)

1. Clean the CR Scale.

2. Reinstall the CR Scale and CR Encoder.

3. Replace the CR Scale (Page 130) and CR
Encoder (Page 137).

Correct the tension of the CR Timing Belt. (Page

233)

1. Make the suction setting properly.

2. Replace the Suction fan. (Page 167)

TROUBLE SHOOTING Remedies for Print Quality Troubles 51

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SC-S30600 Series Revision B

Table 2-2. Print Quality Troubles

Symptom Cause Check Item Remedy

Printed side is smudged or smeared with
ink.

The backside of paper is smudged or
smeared with ink.

Color or print density unevenness within a
page or across pages.

Blurred print

Paper dust is attached or the traces of the
rollers appear.

1. Is the paper wrinkled, bent, rippled, or warped?

There is a problem with the paper used.

Drying failure

Improper PG adjustment Has the PG adjustment been made properly? Perform the PG adjustment. (Page 243)
The PF (Paper Feed) Roller is

contaminated

There is something wrong with the
paper holddown plate.

The platen is contaminated.

Suction Fan is making the ink mists
drift to the back of the printing paper.

The ink in the ink cartridge is not
agitated enough.

Deterioration of ink quality Have the installed ink cartridges expired? Replace the expired ink cartridges with new ones.
Improper PG adjustment Has the PG adjustment been made properly? Perform the PG adjustment. (Page 243)

Too much ink discharge. Has the Head rank ID been written correctly?
The ink droplet sizes are not proper. Are the RIP settings proper? Change the RIP settings accordingly.

Traces of Pressure Roller are caused
because the paper had been kept set in
the printer for a long time.

The paper dust attached on the PF
rollers transferred to the paper.

2. Is the paper too thick and contacting with the head?

3. Is the paper too thin and loosening when being fed?

1. Is paper advanced before ink on it dries?

2. Is the paper used a kind of paper that absorbs ink easily
and takes longer time to being dried?

3. Is the heater temperature setting appropriate?

Is the PF roller smudged or smeared with ink or anything? Clean the roller. Print some blank pages to clean it.

1. Is paper holddown plate being raised improperly?

2. Is the plate pressing paper too much and bringing the
paper too close to the Print Head side?

1. Is the platen contaminated with ink?

2. Is the Media Size Check function enabled?

Is the suction level of the fan proper? Change the suction level appropriately.

---

---

Is there any paper dust attached to the PF rollers?

1. Replace the paper with a proper new one.

2. Adjust the PG setting according to the paper
thickness.

1. Change the drying time setting to a longer one.

2. Change the paper with another one.

3. Set the heater temperature higher.

1. Perform the followings

 Replace the paper holddown plate if any bend

is observed.

 Install the plate so that it properly presses

paper.

2. Align the holes on the plate with the edges of
paper.

1. Clean the platen.

2. Enable (select “ON”) the Media Size Check
function.

Shake the ink cartridges so that ink droplets spread
evenly inside the cartridges.

Rewrite the Head rank ID with a correct one. (Page

246)

Remove the paper if the printer is left for a long
time.

Clean the rollers. Print some blank pages to clean
them.

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SC-S30600 Series Revision B

2.5 Trouble on Paper Feeding

This section describes the possible troubles on paper feeding and their causes and remedies.

Table 2-3. Trouble on Paper Feeding

Symptom Cause Check Item Remedy

Paper is not fed into the printer properly.

Paper feeding or paper ejecting is
abnormal.

Paper is skewing.

Improper PE Sensor adjustment
PE Sensor failure

PF Scale or PF Encoder failure

The tension of the PF Timing Belt is not
proper.

 Suction setting failure
 Suction fan failure

PF rollers failure Are the PF rollers contaminated or damaged? Clean the rollers or replace them.
The Paper Skew Check function has

been disabled.
The Paper Size Check function has

been disabled.
The PW Sensor is not working.
The Roll Unit parallelism adjustment

has not been made.
The Reel Unit parallelism adjustment

has not been made.
Roll paper edge is attached to the take-

up reel at an angle.
The paper holddown plate is pressing

paper too strong.

Does the PE Sensor work normally? Check it using the
Service Program.

1. Is the PF Scale damaged or contaminated?

2. Is the PF Scale attached properly?

3. Is the PF Encoder installed correctly?

1. Is the suction setting proper?

2. Does the Suction fan work normally? Check it using the
Service Program.

Does the PW Sensor work normally? Check it using the
Service Program.

---

---

---

---

---

---

---

---

Perform the Rear AD Adjustment. (Page 275)
Replace the PE Sensor. (Page 170)

1. Clean the PF Scale.

2. Reinstall the PF Scale and PF Encoder.

3. Replace the PF Scale (Page 163) and PF
Encoder (Page 162).

Correct the tension of the PF Timing Belt. (Page

260)

1. Make the suction setting properly.

2. Replace the Suction fan.

Enable (select “ON”) the Paper Skew Check
function.

Enable (select “ON”) the Media Size Check
function.

Replace the PW Sensor. (Page 155)

Carry out the Roll Unit parallelism adjustment.

Carry out the Reel Unit parallelism adjustment.

Attach the paper to the take-up reel correctly.
Align the holes on the plate with the edges of

paper.

TROUBLE SHOOTING Trouble on Paper Feeding 53

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SC-S30600 Series Revision B

Table 2-3. Trouble on Paper Feeding

Symptom Cause Check Item Remedy

Actual margins differ from the specified
margins.

The end of Roll paper is not detected and
paper falls.

Roll paper is reeled off at a slant, or the
reeled-off paper gets wrinkled.

Paper feed amount is not configured
correctly.

The Media Size Check function has
been disabled.

The Media End Check function has
been disabled.

The Tension Check function has been
set to OFF.

Roll paper whose end edge is secured to
the core was used with the Tension
Check function set to OFF.

The Tension Check function has been
set to OFF with the Media End Check
function disabled.

The tensioner has become distorted for
some reason. (It can be distorted if
excessive force is applied.)

---

---

---

---

---

---

See the following “How to Check and Correct Tensioner Distortion”.

Perform the Feed Adjustment. (Page 263)
Enable (select “ON”) the Media Size Check

function. (The printer is not capable of precisely
correcting less than 2 mm differences.)

Enable (select “ON”) the Media End Check
function.

Set the Tension Check function to other than OFF.
Make either one or both of the following settings.

 Set the Tension Check function to other than

OFF.

 Enable (select “ON”) the Media End Check

function.

Make either one or both of the following settings.

 Set the Tension Check function to other than

OFF.

 Enable (select “ON”) the Media End Check

function.

TROUBLE SHOOTING Trouble on Paper Feeding 54

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SC-S30600 Series Revision B

StopperCase

OK (not pass) NG (pass)

Weight

Tension bar

Step 1 Screw

Step 2 Screws

HOW TO CHECK AND CORRECT TENSIONER DISTORTION

 How to check the distortion

Insert a sheet of paper in between the stopper of the tensioner and the case to see if the
sheet passes though the gap.
Perform this check for both the left and right tensioners.
If the sheet passes through, the tensioner has become distorted. Correct the distortion.

 How to correct the distortion

1. Loosen the screw that secures the weight of the tensioner. (This step is needed
because the screw is in contact with the screws to be loosened at the next
step.)

2. Loosen the screws two each on the left and right that secure the tension bar.

Figure 2-1. Checking the Tensioner Distortion

TROUBLE SHOOTING Trouble on Paper Feeding 55

Figure 2-2. Screw Positions

Confidential

SC-S30600 Series Revision B

3. Gently press the tensioner against the printer, and press the left and right
stoppers against the cases.

4. While pressing the stoppers against the cases, temporarily tighten the screws
that were loosened at step 2.

5. Using a torque screwdriver and at 1.96N, securely tighten the screws in the
order shown below.

3

1

4

2

Figure 2-3. Screw Tightening Order

6. Tighten the screw that is loosened at step 1.

7. Check if the distortion is corrected. If not, repeat the correction procedure
again.

TROUBLE SHOOTING Trouble on Paper Feeding 56

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SC-S30600 Series Revision B

2.6 Other Troubles

Table 2-4. Other Troubles

Symptom Cause Check Item Remedy

The power cable is unplugged Is the power plug connected properly? Connect it properly.

The printer is not powered.

Cannot access to a network.

The printer makes a strange noise when the
CR is moving.

The power voltage is unstable.
Connection failure of the Power Supply

Board
Connection failure of the Control Panel

Board
If any of the remedies above does not help, replace the following parts one by one.

 AC inlet
 Power Supply Board (Page 109)

A wrong type of network cable is used. Is a crossing cable used as the network cable? Replace the cable with a straight cable.

Network cable failure

LAN connector failure Is the connector deformed or damaged? Replace the Main-B Board. (Page 108)
The MAC address is invalid.

Connection failure of the Main-B Board

If any of the remedies above does not help, replace the Main-B Board. (Page 108)
The tension of the CR Timing Belt is

not proper.
Lubrication of the CR Unit and CR

shaft is insufficient.

CR Scale or CR Encoder failure

Unexpected tension was applied to the
tubes.

If any of the remedies above does not help, replace the CR Motor. (Page 134)

Is the electrical outlet overloaded sharing with any other
electric equipment?

Is there any problems in the connection between the Power
Supply Board (CN51) and the Main Board (CN700)?

Is there any problems in the connection between the
Control Panel Board (CN1) and the Main Board (CN13)?

Is there any abnormalities observed on the cable?

 Are the connectors firmly inserted?
 Is the cable breaking?
 Is the cable being bent or is there anything placed on the

cable?

---

Is there any problems in the connection between the Main­B Board (CN700/CN701) and the Main Board (CN15/
CN5)?

---

Does the CR Unit move smoothly? Check it by pulling the
CR Timing Belt.

1. Is the CR Scale damaged or contaminated?

2. Is the CR Scale attached properly?

3. Is the CR Encoder installed correctly?

Is the resin film on the CR FFC attached properly? Attach the resin film properly.

Use one electrical outlet for the printer only if
possible.

Correct the problem.

Correct the problem.

Correct the problem.

Rewrite the address with a correct one. (Page 265)

Correct the problem.

Correct the tension of the CR Timing Belt. (Page

233)

If the unit does not move smoothly, lubricate it.

1. Clean the CR Scale.

2. Reinstall the CR Scale and CR Encoder.

3. Replace the CR Scale (Page 130) and CR
Encoder (Page 137).

TROUBLE SHOOTING Other Troubles 57

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SC-S30600 Series Revision B

Table 2-4. Other Troubles

Symptom Cause Check Item Remedy

After Heater power failure occurs

It takes a longer time to warm up the
heater.

The Drying Fan does not work when
printing.

The power cable of the After Heater is
not connected.

It takes 10 minutes or longer until the
heater temperature reaches the preset
level.

The power cable of the Drying Fan Unit
is not connected.

The Drying Fan Unit is not connected
to the printer.

The Drying Fan function has been
disabled with the panel setting.

--- Connect the power cable of the After Heater.

1. Is the heater setting appropriate in the ambient
temperature?

2. Is the thermistor detached from the plate?

See the panel display to identify which heater has not been
warmed up.

Does the Drying Fan icon appear on the panel display? Connect the power cable of the Drying Fan Unit.

Does the Drying Fan icon appear on the panel display? Connect the Drying Fan Unit to the printer.
Does the Drying Fan icon (ON) appear on the panel

display?

1. Make the following settings.

 Raise the ambient temperature.
 Turn the heater temperature setting down.

2. Screw the thermistor on the plate.

Enable (select “ON”) the Drying Fan function.

TROUBLE SHOOTING Other Troubles 58

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SC-S30600 Series Revision B

2.7 Trouble on Service Program

This section describes possible troubles on Service Program and their causes and remedies.

Table 2-5. Troubles on Service Program

Symptom Cause Check Item Remedy

Service Program does not start

The printer does not react to the program
command.

MAC address cannot be set.

“Media is feeding” error

The operating system is not supported.

The printer is not connected to the
computer properly.

There is something wrong with the
program file.

Registration information of the program
is wrong.

More than one printers are connected to
the computer.

 The printer is turned off.
 The printer is in a status that cannot

accept the program command.

After the USB ID is changed, the
printer has not been reselected.

The printer is connected with a USB
cable.

The selected adjustment does not
require printing, but paper is loaded on
the printer.

Are you running the program on the following operating
systems?

 Supported OS: Windows XP SP3, Windows 7

Is there any problem with the connection between the
printer and computer?

Try with another computer. Does the program start
normally?

Did you get the program through the official channel?
Check it with the license agreement displayed at the start­up screen.

Is there any printer connected to the USB port on the
computer other than the one for adjustment?

1. Is the printer powered on?

2. Is there any error occurring on the printer?

1. Is the printer powered on?

2. Is there any error occurring on the printer?

--- Connect the printer with a network cable.

--- Remove the paper from the printer.

Run the program on the supported operating
systems.

Connect them properly.
If the program still does not start, the program files

may be broken. Download the set of program files
again.

Download the program file including security files
through the official channel.

Disconnect the printer which is not necessary for
the adjustment.

1. Turn the printer on.

2. Correct the printer errors.

Select the printer (USB port) correctly.

TROUBLE SHOOTING Trouble on Service Program 59

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SC-S30600 Series Revision B

2.8 Trouble on NVRAM Viewer

This section describes possible troubles on NVRAM Viewer and their causes and remedies.

Table 2-6. Trouble on NVRAM Viewer

Symptom Cause Check Item Remedy

A button to open the NVRAM Viewer is
not displayed.

The contents and the items displayed in the
NVRAM Viewer do not match with each
other.

History of the error and the counter reset
are not displayed on the NVRAM Viewer.

NVRAM Viewer function is set to
Hide.

The Service Program you are running is
different one.

History of the error and the counter
reset are shown only as a CSV file. It
will not be shown in the Viewer,
because they have too many items.

With a text editor, open the ini file (ServPrg.ini) in the
“Common” folder of the Service Program, and check the
setting status of the NVRAM Viewer. (0 = Hide, 1 = Show)

Are you running the Service Program for this product? Use the proper Service Program for this product.

---

Adjust the setting according to the policy of each
local sales subsidiary.

Click the “Send as CSV” button on the lower right
NVRAM Viewer screen to output the CSV file.
These histories are recorded in this file.

TROUBLE SHOOTING Trouble on NVRAM Viewer 60

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DISASSEMBLY & ASSEMBLY

CHAPTER

3

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SC-S30600 Series Revision B

W A R N I N G

3.1 Overview

This chapter describes procedures for disassembling the main components of SC­S30600 Series.
Be sure to follow the procedure described in this chapter when disassembling the unit.
Unless otherwise specified, disassembled units or components can be reassembled by
reversing the disassembly procedure.

 WARNING

Procedures which, if not strictly observed, could result in personal injury are
described under the heading “WARNING”.

 CAUTION

“CAUTION” signals a precaution which, if ignored, could result in damage to
equipment.

 CHECK POINT

Important tips for procedures are described under the heading “CHECK POINT”.

 REASSEMBLY

If the assembly procedure is different from the reversed disassembly procedure,
the correct procedure is described under the heading “REASSEMBLY”.

 ADJUSTMENT

Any adjustments required after reassembly of components or parts are described
under the heading “ADJUSTMENT”. Be sure to perform the specified
adjustments with reference to Chapter 4 “ADJUSTMENT”.

 LUBRICATION

“LUBRICATION” signals that the part needs to be lubricated when replacing or
maintaining it after disassembling.

3.1.1 Precautions

Before starting the disassembly or reassembly of the product, read the following
precautions given under the headings “WARNING” and “CAUTION”.

 When the Front Cover is opened, the CR Motor and the PF

Motor are stopped by the safety-interlock mechanism. When
you need to work with the safety-interlock disabled, be
extremely careful to ensure your safety, and make sure to turn
the safety-interlock back on when finished.

 This printer is equipped with a lithium battery. Observe the

following cautions in the handling of the battery.

 When replacing the battery, replace it only with a specified

type of battery. Using a different type of battery may cause
excess heat or explosion. Recommended battery: CR2032
(Sony)

 Dispose of used batteries according to manufacture’s

instructions and local regulations. Contact your local
government agency for information about battery disposal
and recycling.

 When disposing of the battery, be sure to securely cover its

(+) end with tape to prevent combustion or explosion.

 Do not recharge the battery.
 Do not use the battery if it is discolored or damaged, or if

any leakage of electrolyte is observed.

 Do not dismantle, solder or heat the battery. Doing so could

result in leakage of electrolyte, heat generation, or
explosion.

 Do not heat the battery or dispose of it in fire.
 If the electrolyte leaked from the battery contacts with

your skin or gets into your eyes, wash it off with clean
water and see a physician immediately.

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SC-S30600 Series Revision B

W A R N I N G

C A U T I O N

 The power switch for this printer is installed on the secondary

side of the power circuit; therefore, the power is always
supplied unless the power cable is unplugged. To prevent
electric shock and circuit damage during servicing, make sure
to follow the instructions below.

 Before removing a circuit board, make sure to unplug the

power cable from the AC outlet. Then press the power
button on the operating panel to confirm that the LEDs go
on and off. This operation discharges the residual charge in
the printer.

 Make sure not to place the removed circuit boards on the

metal and such directly.

 Always wear gloves for disassembly and reassembly to avoid

injury from sharp metal edges.

 If ink gets in your eye, flush the eye with fresh water and see a

doctor immediately.

 Never touch the ink or wasted ink with bare hands. If ink comes

into contact with your skin, wash it off with soap and water
immediately. If irritation occurs, contact a physician.

 When replacing the Main Board, Power Supply Board, or

Power harnesses and such, make sure to visually check if any
harness is caught in between or any wrong connection exists.

 Locate the printer on a stable and flat surface.
 Use only recommended tools for disassembly, assembly or

adjustment of the printer.

 Apply lubricants and adhesives as specified.
 Be careful not to soil the printer or the floor with the leaked ink

when removing the ink-path-related components or parts.
Spread a sheet of paper or cloth on the floor in advance.

 Do not touch electrical circuit boards with bare hands as the

elements on the board are so sensitive that they can be easily
damaged by static electricity. If you have to handle the boards
with bare hands, use static electricity discharge equipment such
as anti-static wrist straps.

 When the printer has to be operated with the covers removed,

take extra care not to get your fingers or clothes caught in
moving parts.

 When you have to remove any parts or components that are

provided as after-service-parts but are not described in this
chapter, carefully observe how they are installed and make
sure to remember it before removing them.

 Disassembling the frame and the PF shaft of the printer is

prohibited because they are assembled with precise
measurements in 1/100 mm unit at the factory.

DISASSEMBLY & ASSEMBLY Overview 63

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SC-S30600 Series Revision B

C A U T I O N

Down

Left

Right

Rear

Front

Up

3.1.2 Cautions After Assembling 3.1.3 Orientation Definition

 The ink-path-related components or parts should be firmly and

securely reinstalled on the printer to prevent the ink from
leakage.

 When reassembling the printer, make sure to connect the

connectors of the electric components or parts correctly and
securely. Use extreme care when connecting FFCs (flexible flat
cables). Improper connection of the FFCs, such as inserting
them diagonally into the connectors, could cause short­circuiting and lead to breakdown of the electric elements on the
boards.

 When reassembling the printer, make sure to route the FFCs

and other cables as specified in this chapter. Failure to do so
may cause an unexpected contact of the cables with sharp metal
edges, or lead to lower the noise immunity.

 When you removed any parts (especially cables) that are

secured with acetate tape or two-sided tape, be sure to reinstall
and secure them with the tape as exactly the same as they were.

The terms used for indicating the orientation/direction throughout this chapter are as
follows.

Figure 3-1. Orientation Definition

DISASSEMBLY & ASSEMBLY Overview 64

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SC-S30600 Series Revision B

3.1.4 Recommended Tools

To protect this product from damage, use the tools indicated in the following table.
For the tools required to perform the adjustment, refer to “Tools/Consumables for
Adjustments” in Chapter 4.

Table 3-1. Tools

Name Description Target Part

4 cm or longer shaft length (The

Phillips screwdriver, No. 1

Phillips screwdriver, No. 2

Tweezers Nothing in particular Parts in general
C-ring pliers To remove C-rings (. Roll Paper Holder

Acetate tape

Waste cloth

one with a magnet is
recommended)

25 cm or longer shaft length (The
one with a magnet is
recommended)

Stubby driver with 4 cm or shorter
shaft length (The one with a
magnet is recommended)

To secure the cable/harness, or for
the protection against the sharp
edge

To prevent staining the printer
with ink during operation

?

 Print Head
 Some encoders/sensors

Parts in general

 APG Unit
 Platen Heater

Parts in general (Use this tape
when it is removed or when
replacing the part)

 Ink Tube
 IC Holder
 Flushing Box
 Damper Kit
 Print Head
 Pump Cap Unit

DISASSEMBLY & ASSEMBLY Overview 65

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SC-S30600 Series Revision B

 Panel Unit (p. 86)

 Right Upper Cover (p. 88)

 Right Front Cover (p. 91)

 Right Lower Cover (p. 93)

 Left Rear Cover (p. 94)  Left Upper Cover (p. 95)

 Left Front Cover (p. 97)

 Left Cover (p. 98)

 Left Lower Cover (p. 99)

 Upper Cover (p. 100)

 Board Box Cover (p. 101)

 Right Cover (p. 92)

3.2 Parts Diagram

Figure 3-2. Housing

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SC-S30600 Series Revision B

 R Maintenance Cover Sensor (p. 102)

Detects the Open/Closed status of the Right
Maintenance Cover.

 Front Cover R Sensor (p. 104)

Detects the Open/Closed status of the Front Cover.

 Front Cover L Sensor (p. 106)

Detects the Open/Closed status of the Front Cover.

 L Maintenance Cover Sensor (p. 97)

Detects the Open/Closed status of the Left
Maintenance Cover.

DISASSEMBLY & ASSEMBLY Parts Diagram 67

Figure 3-3. Housing

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SC-S30600 Series Revision B

 Main Board (p. 107)

• Communicates with the computer.

• Processes received data.

• Controls the printer mechanism.

• Stores the correction values and various counters.

 Main-B Board (p. 108)

Communicates across a network.

 Power Supply Board (p. 109)

Generates the DC voltage for this printer from the AC power supply.

 Sub-D Board (p. 114)

Relays the connection between the Main
Board and the Print Head.

 Sub-E Board (p. 115)

Controls heaters.

 Sub-M Board (p. 116)

Relays the connection between the Main
Board and the CR Motor.

 Box Cooling Fan (p. 117)

Cools the air inside the Power Supply
Board Box.

 Sub Board (p. 113)

Relays the connection between the Main Board and
electric parts/components. See “6.1 Block Wiring

Diagram (p291)” for specific connections to the

concerning parts/components.

Figure 3-4. Electric Circuit Components

DISASSEMBLY & ASSEMBLY Parts Diagram 68

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SC-S30600 Series Revision B

 CR Cover (p. 119)

 Damper Kit (p. 120)

 Print Head (p. 121)

 CR Scale (p. 130)

 Head Relay FFC (p. 126) (x2)

 CR Timing Belt (p. 132)

 CR Motor (p. 134)

The motor to drive the CR Unit.

 CR HP Sensor (p. 136)

Detects the home position of the CR Unit.

 CR Encoder (p. 137)

Detects the pattern of the CR Scale to control the
position of the CR Unit.

 APG Motor (p. 138)

 PG HP Sensor (p. 140)

Detects the origin position of the
platen gap.

 PW Sensor (p. 155)

Detects the width of paper on the platen. This is a
reflective photo interrupter and detects the
difference of the amount of reflection between
paper (white) and the platen (black).

 IM Sensor (p. 157)

Reads print patterns in the following adjustments.

• Auto Bi-D Adjustment

• Auto Uni-D Adjustment

• Auto Nozzle Check

•Auto PF Adjustment

• Head Alignment Adjustment

 CR Unit (p. 151)

 Head FFC (p. 123) (x2)

 CR FFC (p. 128)

Figure 3-5. Carriage Mechanism

DISASSEMBLY & ASSEMBLY Parts Diagram 69

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SC-S30600 Series Revision B

 Pump Cap Unit (p. 141)

Includes the wiper section and the
sucking section, and maintains the
Print Head.

 IC Holder (p. 143)

Stores ink cartridges and includes the following
mechanism and parts.

• Pressure mechanism (Sensor/Motor)

• Ink Level Sensor

•LED

• Cartridge Cover Sensor

•SUB-G Board

 Ink Tube (p. 147)

 Flushing Box (p. 149)

 Wiper (p. 84)

Cleans the nozzle surface of the Print Head.

 Wiper Cleaner (p. 84)

Wipes off ink attached on the Wiper.

 Flushing Pad (p. 85)

Figure 3-6. Ink System Mechanism

DISASSEMBLY & ASSEMBLY Parts Diagram 70

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SC-S30600 Series Revision B

 Media Loading Lever (p. 158)

 Media Loading Lever Sensor (p. 159)

Detects the position of the Media Loading Lever.

 PF Motor (p. 161)

The motor to drive the Feed Roller.

 PF Scale (p. 163)

 PF Timing Belt (p. 164)

Detects the PF Scale pattern to control the
paper feeding (operation of the PF Motor).

 PF Timing Belt (p. 164)

 Driven Roller Assy (p. 165)

 Suction Fan (p. 167)

Sucks paper to the platen so as to stabilize
the position of paper when printing.

 PE Sensor (p. 170)

Detects the loaded media.

Figure 3-7. Paper Feed Mechanism

DISASSEMBLY & ASSEMBLY Parts Diagram 71

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SC-S30600 Series Revision B

 Pre Heater (p. 171)

Heats paper before printing. This pre-heating combined with the heating on the
Platen Heaters and the After Heaters allows raising the paper temperature
successfully after the paper feeding starts. The pre-heating also prevents the paper
from deforming when heating during printing operation.

 Platen Heater (p. 172)

Heats paper to control the sizes of ink droplets landed on
the paper (so as to prevent each dot from spreading).

 After Heater (p. 174)

Heats paper to dry ink after printing.

 Cooling Fan (p. 175)

Cools the inside of the After Heater Box.

Figure 3-8. Heater Mechanism

DISASSEMBLY & ASSEMBLY Parts Diagram 72

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SC-S30600 Series Revision B

 Roll Unit (p. 176)

 Roll Receiver Assy (p. 177)

 Roll Paper Holder (p. 178)

 Sub-F Board (Roll) (p. 179)

Relays the connection between the Main Board and the Roll
Unit. See “6.1 Block Wiring Diagram (p291)” for specific
connections to the concerning parts/components.

 ATC Motor (p. 181)

Feeds forward (normal rotation) and rewinds (reverse
rotation) the roll paper to generate back tension.
* ATC: Auto Tension Control

Figure 3-9. Roll Unit

DISASSEMBLY & ASSEMBLY Parts Diagram 73

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SC-S30600 Series Revision B

 Reel Unit (p. 184)

 Roll Paper Holder (p. 185)

 Sub-F Board (Reel) (p. 186)

Relays the connection between the Main Board and the
Reel Unit. See “6.1 Block Wiring Diagram (p291)” for
specific connections to the concerning parts/components.

 Reel Motor (p. 188)

Rewinds the media.

 Tension Bar Upper Sensor / Tension Bar Lower Sensor (p. 191)

Detects the position of the Tension Bar to control the rewinding
operation of the Reel Motor.

Figure 3-10. Reel Unit

DISASSEMBLY & ASSEMBLY Parts Diagram 74

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SC-S30600 Series Revision B

 Drying Fan Unit (p. 192)

 Drying Fan Cover (p. 194)

 Sub-I Board (p. 195)

Relays the connection between the Main Board and the Drying
Fan Unit. See “6.1 Block Wiring Diagram (p291)” for specific

connections to the concerning parts/components.

 Drying Fan Power Supply Board (p. 196)

Generates the DC voltage for the Drying Fan Unit from the AC power supply.

 Drying Fan (p. 197)

Drys up the printed media.

Figure 3-11. Additional Drying Fan Unit (Option)

DISASSEMBLY & ASSEMBLY Parts Diagram 75

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SC-S30600 Series Revision B

“3.4.1.1 Unlocking the CR Unit”

(p82)

Start

“3.4.2.1 Wiper” (p84)

“3.4.2.2 Wiper Cleaner” (p84)

“3.4.2.3 Flushing Pad” (p85)

Start

“3.4.3.2 Right Upper Cover” (p88)

“3.4.3.12 Board Box Cover” (p101)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.1 Panel Unit” (p86)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.3.3 Right Front Cover” (p91)

“3.4.3.5 Right Lower Cover” (p93)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.4 Right Cover” (p92)

“3.4.3.12 Board Box Cover” (p101)

“3.4.3.13 R Maintenance Cover

Sensor” (p102)

“3.4.3.14 Front Cover R Sensor”

(p104)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.11 Upper Cover” (p100)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.8 Left Front Cover/L

Maintenance Cover Sensor” (p97)

“3.4.3.9 Left Cover” (p98)

“3.4.3.15 Front Cover L Sensor”

(p106)

“3.4.3.1 Panel Unit” (p86)

“3.4.3.10 Left Lower Cover” (p99)

“3.4.3.9 Left Cover” (p98)

“3.4.3.1 Panel Unit” (p86)

3.3 Disassembly Flowchart

CONSUMABLES/ACCESSORIES

HOUSING

DISASSEMBLY & ASSEMBLY Disassembly Flowchart 76

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SC-S30600 Series Revision B

Start

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.1 Panel Unit” (p86)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.11 Upper Cover” (p100)

“3.4.4.5 Sub-D Board” (p114)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.4.8 Box Cooling Fan” (p117)

“3.4.3.12 Board Box Cover” (p101)

“3.4.7.3 After Heater” (p174)

“3.4.4.6 Sub-E Board” (p115)

“3.4.1.1 Unlocking the CR Unit”

(p82)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.12 Board Box Cover” (p101)

“3.4.4.1 Main Board” (p107)

“3.4.4.2 Main-B Board” (p108)

“3.4.4.4 Sub Board” (p113)

“3.4.5.1 CR Cover” (p119)

“3.4.4.3 Power Supply Board”

(p109)

“3.4.4.7 Sub-M Board” (p116)

“3.4.3.4 Right Cover” (p92)

ELECTRIC CIRCUIT COMPONENTS

DISASSEMBLY & ASSEMBLY Disassembly Flowchart 77

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SC-S30600 Series Revision B

Start

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.1 Panel Unit” (p86)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.11 Upper Cover” (p100)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.5.12 APG Motor” (p138)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.5.1 CR Cover” (p119)

“3.4.5.2 Damper Kit” (p120)

“3.4.5.4 Head FFC” (p123)

“3.4.3.12 Board Box Cover” (p101)

“3.4.5.6 CR FFC” (p128)

“3.4.3.12 Board Box Cover” (p101)

“3.4.5.5 Head Relay FFC” (p126)

“3.4.3.9 Left Cover” (p98)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.5.12 APG Motor” (p138)

“3.4.5.9 CR Motor” (p134)

“3.4.5.7 CR Scale” (p130)

“3.4.5.1 CR Cover” (p119)

“3.4.5.2 Damper Kit” (p120)

“3.4.5.3 Print Head” (p121)

“3.4.1.1 Unlocking the CR Unit”

(p82)

“3.4.2.2 Wiper Cleaner” (p84)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.9 Left Cover” (p98)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.5.12 APG Motor” (p138)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.5.9 CR Motor” (p134)

“3.4.5.1 CR Cover” (p119)

“3.4.5.2 Damper Kit” (p120)

“3.4.5.3 Print Head” (p121)

“3.4.5.18 CR Unit” (p151)

“3.4.5.11 CR Encoder” (p137)

“3.4.5.13 PG HP Sensor” (p140)“3.4.5.8 CR Timing Belt” (p132)

“3.4.5.21 IM Sensor” (p157)

“3.4.5.20 PW Sensor” (p155)

“3.4.5.7 CR Scale” (p130)

“3.4.3.4 Right Cover” (p92)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.5.10 CR HP Sensor” (p136)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.5.3 Print Head” (p121)

CARRIAGE MECHANISM

DISASSEMBLY & ASSEMBLY Disassembly Flowchart 78

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SC-S30600 Series Revision B

Start

“3.4.3.1 Panel Unit” (p86)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.3.3 Right Front Cover” (p91)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.5.17 Flushing Box” (p149)

“3.4.1.1 Unlocking the CR Unit”

(p82)

“3.4.5.14 Pump Cap Unit” (p141)

“3.4.3.4 Right Cover” (p92)

“3.4.3.12 Board Box Cover” (p101)

“3.4.5.15 IC Holder” (p143)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.11 Upper Cover” (p100)

“3.4.5.1 CR Cover” (p119)

“3.4.5.2 Damper Kit” (p120)

“3.4.3.12 Board Box Cover” (p101)

“3.4.5.5 Head Relay FFC” (p126)

“3.4.5.6 CR FFC” (p128)

“3.4.5.16 Ink Tube” (p147)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.4 Right Cover” (p92)

“3.4.3.1 Panel Unit” (p86)

“3.4.5.3 Print Head” (p121)

INK SYSTEM MECHANISM

DISASSEMBLY & ASSEMBLY Disassembly Flowchart 79

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SC-S30600 Series Revision B

Start

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.6.2 Media Loading Lever

Sensor” (p159)

“3.4.6.3 PF Motor” (p161)

“3.4.6.6 PF Timing Belt” (p164) “3.4.6.6 PF Timing Belt” (p164)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.9 Left Cover” (p98)

“3.4.6.5 PF Scale” (p163)

“3.4.7.3 After Heater” (p174)

“3.4.7.4 Cooling Fan” (p175)

“3.4.6.8 Suction Fan” (p167)

“3.4.7.1 Pre Heater” (p171)

“3.4.6.9 PE Sensor” (p170)

“3.4.6.7 Driven Roller Assy”

(p165)

Start

“3.4.7.2 Platen Heater” (p172)

“3.4.7.1 Pre Heater” (p171)

“3.4.7.4 Cooling Fan” (p175)

“3.4.7.3 After Heater” (p174)

“3.4.6.1 Media Loading Lever”

(p158)

“3.4.3.1 Panel Unit” (p86)

“3.4.3.2 Right Upper Cover” (p88)

“3.4.3.6 Left Rear Cover” (p94)

“3.4.3.7 Left Upper Cover” (p95)

“3.4.3.11 Upper Cover” (p100)

“3.4.7.3 After Heater” (p174)

“3.4.7.3 After Heater” (p174)

PAPER FEED MECHANISM

HEATER MECHANISM

DISASSEMBLY & ASSEMBLY Disassembly Flowchart 80

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SC-S30600 Series Revision B

Start

“3.4.8.1 Roll Unit” (p176)

“3.4.8.4 Sub-F Board (Roll)”

(p179)

“3.4.8.2 Roll Receiver Assy” (p177) “3.4.8.3 Roll Paper Holder” (p178)

“3.4.8.5 ATC Motor” (p181)

Start

“3.4.9.1 Reel Unit” (p184)

“3.4.9.3 Sub-F Board (Reel)”

(p186)

“3.4.9.2 Roll Paper Holder” (p185)

“3.4.9.5 Tension Bar Upper Sensor /

Tension Bar Lower Sensor” (p191)

“3.4.9.4 Reel Motor” (p188)

Start

“3.4.10.1 Drying Fan Unit” (p192)

“3.4.10.2 Drying Fan Cover”

(p194)

“3.4.10.5 Drying Fan” (p197)

“3.4.10.4 Drying Fan Power

Supply Board” (p196)

“3.4.10.3 Sub-I Board” (p195)

ROLL UNIT

REEL UNIT

ADDITIONAL DRYING FAN UNIT

DISASSEMBLY & ASSEMBLY Disassembly Flowchart 81

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SC-S30600 Series Revision B

C A U T I O N

3.4 Disassembly and Assembly Procedure

This section describes procedures for disassembling the components allowed to be
disassembled. Unless otherwise specified, disassembled units or components can be
reassembled by reversing the disassembly procedure.

3.4.1 Preparation for Servicing

3.4.1.1 Unlocking the CR Unit

When you have unlocked the CR Unit and finished your
reassembly work, move the CR Unit (Print Head) over the platen
and turn the printer on to let it perform the initialization sequence.
(By this sequence, the CR Unit is locked and Print Head is capped.)
If the initialization is performed on or over the Cap, the Print Head
may be damaged.

 Automatic

1. Turn the printer on in Serviceman Mode.

Hold down the [Menu], [Back] and [OK] buttons and then press the power
button.

2. Select SELF TESTING - Mecha Adjustment - CR Un Cap.

3. Check that [Enter] Un Cap is displayed, and press the [OK] button.

The CR Unit is unlocked.

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C A U T I O N

C H E C K

P O I N T

A

Insert driver here

CR locked

(The lever is raised)

- Right side -

Cover

CR Lock Lever

CR unlocked

(The Lever is lowered)

C A U T I O N

No clock rotation!

 Manual

1. Remove the Right Maintenance Cover.

2. Remove the screw, and remove the cover.
A) Silver M3x8 P-tite screw with built-in washer: 1 pcs

3. Insert a screwdriver into the cover through the hole as shown in the figure.

4. While viewing the CR Lock Lever status from the front of the printer, turn the
white shaft of the Pump Cap Unit counterclockwise with the driver.

5. The CR Lock Lever is lowered. Check that the lever reaches the CR unlock
position, and stop turning the white shaft.

Do not turn the white shaft clockwise with the driver.

 When the CR is unlocked, it clicks.
 Use a screwdriver with a 170 mm or longer shaft.

Figure 3-12. Unlocking the CR Unit

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Wiper

Right Maintenance Cover

Wiper

Cleaner

Right Maintenance Cover

Hook

Handle

3.4.2 Consumables/Accessories

3.4.2.1 Wiper

1. Turn the printer on.

2. Press the [Menu] button, select Head Maintenance, and press the [OK] button.
The CR Unit moves to the left end.

3. Open the Right Maintenance Cover.

4. Hold the Wiper with your hand and tilt it leftward to remove it.

3.4.2.2 Wiper Cleaner

1. Turn the printer on.

2. Press the [Menu] button, select Head Maintenance, and press the [OK] button.

The CR Unit moves to the left end.

3. Open the Right Maintenance Cover.

4. Push the handle of the Wiper Cleaner to disengage the hook, and remove the
Wiper Cleaner in the direction of the arrow.

Figure 3-13. Removing the Wiper

Figure 3-14. Removing the Wiper Cleaner

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Flushing Pad

Right Maintenance Cover

Handle

3.4.2.3 Flushing Pad

1. Turn the printer on.

2. Press the [Menu] button, select Head Maintenance, and press the [OK] button.

The CR Unit moves to the left end.

3. Open the Right Maintenance Cover.

4. Pull up the handle, and remove the Flushing Pad in the direction of the arrow.

Figure 3-15. Removing the Flushing Pad

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B

FFC

Connector

A

A

B

Panel Unit Assy

Right Upper Cover

Right Maintenance Cover

Tabs

Front Cover

Dowel

Step 4

3.4.3 Housing

3.4.3.1 Panel Unit

1. Open the Right Maintenance Cover.

2. Open the Front Cover.

3. Remove the four screws that secure the Panel Unit.
A) Silver M4x10 P-tite screw with washer: 2 pcs

B) Silver M4x12 P-tite screw with washer: 2 pcs

4. Pull the left lower portion of the Panel Unit Assy toward you and remove it.

5. Disconnect the FFC from the connector of the Panel Board.

 Insert the two tabs of the Panel Unit into the two holes on the

Right Upper Cover.

 Insert the positioning hole of the Panel Unit over the dowel on

the main body.

Figure 3-16. Removing the Panel Unit Assy

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Connector

Panel Unit

FFC

Hooks

Panel Unit

6. Disconnect the FFC from the connector of the Panel Board.

7. Disengage the two hooks and separate the Panel Unit from the Panel Unit Assy.

Figure 3-18. Disassembled Panel Unit

Figure 3-17. Removing the Panel Unit

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Media Loading Lever Frame

A

A

A

A

Board Right Frame

- Right side -

3.4.3.2 Right Upper Cover

1. Remove the Media Loading Lever. (p158)

2. Remove the Panel Unit. (p86)

3. Push the Media Loading Lever Frame toward the rear of the printer to move the
lever to its release position.

Figure 3-19. Moving the Media Loading Lever Frame

4. Remove the four screws, and remove the Board Right Frame.
A) Silver M3x6 screw: 4 pcs

Figure 3-20. Removing the Board Right Frame

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B

B

- Right side -

B

B

B

B

C

- Right rear side -

Board Box

Slide the box until this screw appears.

5. Remove the seven screws that secure the Board Box, and slide the Board Box in
the direction of the arrow.

B) Silver M4x10 screw with washer: 6 pcs
C) Silver M3x6 screw: 1 pcs

Figure 3-21. Sliding the Board Box

Figure 3-22. Sliding the Board Box

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SC-S30600 Series Revision B

D

E

F

G

G

- Right rear side -

Right Upper Cover

6. Remove the five screws that secure the Right Upper Cover.
D) Silver M4x12 P-tite screw with washer: 1 pcs

E) Silver M3x10 P-tite screw with washer: 1 pcs
F) Silver M3x8 S-tite screw with washer: 1 pcs
G) Silver M4x10 S-tite screw with washer: 2 pcs

Figure 3-24. Removing the Right Upper Cover

Figure 3-23. Removing the Right Upper Cover

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B

B

B

B

B

C

- Right side ­Positioning hole and dowel

R Maintenance Cover Sensor

Right Front Cover

Positioning hole

and dowel

Right Cover

Tabs

B

A

3.4.3.3 Right Front Cover

1. Remove the Media Loading Lever. (p158)

2. Remove the Panel Unit. (p86)

3. Remove the Right Upper Cover. (p88)

4. Remove the screw, and remove the R Maintenance Cover Sensor.
A) Silver M3x10 P-tite screw with washer: 1 pcs

5. Remove the six screws that secure the Right Front Cover.
B) Silver M4x10 S-tite screw with washer: 5 pcs

C) Silver M4x12 S-tite screw with washer: 1 pcs

6. Disengage the upper portion of the Right Front Cover from the dowels on the main
body frame, and remove the Right Front Cover.

 Insert the two tabs of the Right Front Cover into the two

positioning holes on the Right Cover.

 Align the two dowels of the frame with the two positioning

holes on the Right Front Cover.

Figure 3-25. Removing the Right Front Cover

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B

- Right side ­Right Front Cover

Right Cover

Tabs

B

A

3.4.3.4 Right Cover

1. Remove the Media Loading Lever. (p158)

2. Remove the Panel Unit. (p86)

3. Remove the Right Upper Cover. (p88)

4. Remove the three screws, and remove the Right Cover.
A) Silver M3x8 P-tite screw with washer: 1 pcs
B) Silver M4x12 S-tite screw with washer: 2 pcs

Insert the two tabs of the Right Front Cover into the two
positioning holes on the Right Cover.

Figure 3-26. Removing the Right Cover

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A

A

A

- Right side -

Right Lower Cover

3.4.3.5 Right Lower Cover

1. Remove the Media Loading Lever. (p158)

2. Remove the Panel Unit. (p86)

3. Remove the Right Upper Cover. (p88)

4. Remove the Right Cover. (p92)

5. Remove the three screws, and remove the Right Lower Cover sliding it toward the
rear of the printer.

A) Silver M4x12 P-tite screw with washer: 3 pcs

Figure 3-27. Removing the Right Lower Cover

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A

- Left rear side ­Left Upper Cover

Left Rear Cover

Tab

Tabs

3.4.3.6 Left Rear Cover

1. Remove the screw, and remove the Left Rear Cover in the direction of the arrow.
A) Silver M4x10 S-tite screw with washer: 1 pcs

Insert the four tabs of the Left Rear Cover into the four positioning
holes on the Left Upper Cover.

Figure 3-28. Removing the Left Rear Cover

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A

A

B

B

B

C

C

C

A

C

- Left rear side -

Left Rear Lower Cover

D

D

E

F

- Left rear side -

- Left front side -

3.4.3.7 Left Upper Cover

1. Remove the Left Rear Cover. (p94)

2. Loosen the three screws (A) of the Left Rear Lower Cover.

3. Remove the seven screws that secure the Left Rear Lower Cover.
B) Silver M4x12 P-tite screw with washer: 3 pcs
C) Silver M4x10 S-tite screw with washer: 4 pcs

4. Remove the Left Rear Lower Cover in the direction of the arrow.

5. Open the Front Cover.

6. Open the Left Maintenance Cover.

7. Remove the four screws that secure the Left Upper Cover.
D) Silver M4x10 S-tite screw with washer: 2 pcs

E) Silver M4x12 P-tite screw with washer: 1 pcs
F) Silver M4x8 S-tite screw: 1 pcs

Figure 3-29. Removing the Left Rear Lower Cover

DISASSEMBLY & ASSEMBLY Disassembly and Assembly Procedure 95

Figure 3-30. Left Upper Cover Fixing Screws

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SC-S30600 Series Revision B

Left Upper Cover

Front Cover

Joint part

8. Holding the Front Cover upright, remove the Left Upper Cover pulling out its joint
part in the direction of the arrow.

Figure 3-31. Removing the Left Upper Cover

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A

C

B

B

B

B

B

L Maintenance

Cover Sensor

Left Front Cover

Tabs

C A U T I O N

L Maintenance

Cover Sensor

Positioning holes and dowels

Relay Connector

3.4.3.8 Left Front Cover/L Maintenance Cover Sensor

1. Remove the Left Rear Cover. (p94)

2. Remove the Left Upper Cover. (p95)

3. Remove the screw, and remove the L Maintenance Cover Sensor.
A) Silver M3x10 P-tite screw with washer: 1 pcs

4. Remove the six screws that secure the Left Front Cover.
B) Silver M4x10 S-tite screw with washer: 5 pcs

C) Silver M4x12 P-tite screw with washer: 1 pcs

At the next step, be careful not to pull the Left Front Cover too
much as the cable of the L Maintenance Cover Sensor is connected
to the relay connector.

5. Slide the Left Front Cover toward the front of the printer.

6. Disconnect the cable of the L Maintenance Cover Sensor from the relay connector.

 Insert the two tabs of the Left Front Cover into the two

positioning holes on the Left Cover.

 Insert the two dowels of the frame into the two positioning

holes on the Left Front Cover.

Figure 3-32. Left Front Cover/L Maintenance Cover Sensor Fixing Screws

DISASSEMBLY & ASSEMBLY Disassembly and Assembly Procedure 97

Figure 3-33. Removing the Left Front Cover

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A

B

- Left side -

Left Cover

Tabs

Left Front Cover

C

3.4.3.9 Left Cover

1. Remove the Left Rear Cover. (p94)

2. Remove the Left Upper Cover. (p95)

3. Remove the three screws and slide the Left Cover toward the rear to remove it.
A) Silver M4x12 P-tite screw with washer: 1 pcs
B) Silver M3x8 P-tite screw with washer: 1 pcs

C) Silver M4x10 S-tite screw with washer: 1 pcs

Insert the two tabs of the Left Front Cover into the two positioning
holes on the Left Cover.

Figure 3-34. Removing the Left Cover

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A

A

Tab

Left Lower Cover

- Left side -

3.4.3.10 Left Lower Cover

1. Remove the Left Rear Cover. (p94)

2. Remove the Left Upper Cover. (p95)

3. Remove the Left Cover. (p98)

4. Remove the two screws, and remove the Left Lower Cover sliding it toward the
rear of the printer.

A) Silver M4x12 P-tite screw with washer: 2 pcs

Install the Left Lower Cover so that its tab comes on the main body
frame.

Figure 3-35. Removing the Left Lower Cover

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A

A

A

A

A

- Rear side -

B

B

B

B

B

B

B

B

Positioning hole

and dowel

Cutout and dowel

Upper Cover

3.4.3.11 Upper Cover

1. Remove the Media Loading Lever. (p158)

2. Remove the Panel Unit. (p86)

3. Remove the Right Upper Cover. (p88)

4. Remove the Left Rear Cover. (p94)

5. Remove the Left Upper Cover. (p95)

6. Remove the 13 screws, and remove the Upper Cover.
A) Silver M4x10 S-tite screw with washer: 5 pcs
B) Silver M4x8 S-tite screw with built-in washer: 8 pcs

Align the positioning hole and the cutout of the Upper Cover with
the two dowels of the frame.

DISASSEMBLY & ASSEMBLY Disassembly and Assembly Procedure 100

Figure 3-36. Removing the Upper Cover

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