EPSON AMERICA INC.
Product Support Bulletin
EPSON
Subject:
Date: 4/3/91
Page(s): 1 of 11
Epson printers issue beep tones and/or displays error codes when certain error
conditions exist. Those beeps or codes can assist you in locating and repairing
customer’s printers. The following error codes are listed by product name.
EPl-4000 Display Codes
PE
Co
IL
IE
PJ
Laser & Non-Impact Printer Error Codes
PSB No:
Originator: JV
Paper End (out) detected
Cover open
Ink low
Ink End (out)
Paper jam
P-0077
E1
E2
E4
E6
E7
E8 - YY (blinking)
E9 (blinking)
E0 (blinking)
bF
(blinking)
(blinking)
(blinking)
*-)
YY (blinking)
*--)
YY (blinking)
Heater error (broken heater wire)
Contact error (heater fan or thermistor contact)
CO34 DVR board error
CO34 Main board software Error I
(YY will be a number from 66(H) to 7D(H))
CO34 Main board software Error II
(YY will be a number from 02(H) to XB(H))
Board contact error, CO34 Main board hardware
(YY will be one of the following numbers: 80,81,84,85,
86,87,8A, 8C)
CO34 Main board hardware error
Abnormal voltage
Buffer overflow for fonts
EPl-4000 cont.
PSB No: P-0077
Page: 2 of 11
bo
CE
PS
Lr
LE
dP
FF
EPL-6000/ActionLaser/ActionLaser+ LCD Codes
CHANGE DRUM
COVER OPEN
Buffer overflow for graphics
Card error
Paper size error
Release lever error
Envelope lever error
Data processing
Depress the Form Feed button
The drum needs to be changed. The drum cartridge may
not be installed, the cartridge may not be installed
properly or the cartridge may be defective.
Printer cover is open
CPU ERROR
ERROR 10
ERROR 11
ERROR 12
ERROR 20
ERROR 21
ERROR 22
ERROR 30
ERROR 31
ERROR 32
Printer’s CPU has made a calculation error
Program ROM error
Font cartridge or identity cartridge checksum error
RAM error
Memory overflow
Print overrun error
Receive
Memory error
Scanner error
Heater (Heat Roller Unit) error
buffer overflow
EPL-6000 cont.
PSB No: P-0077
Page: 3 of 11
ERROR 33
ERROR 40
FONT CARD ERROR
INSERTION ERROR
PAPER EMPTY
PAPER JAM
PAPER SIZE ERROR
PS CHANGE
Thermistor error
Parity / Framing error
Font cartridge is bad (or is not inserted) correctly
Paper is not inserted correctly or has jammed at the paper
tray
No paper in the paper cassette
Paper cassette is not installed properly
Paper cassette lid is open
Paper sensor is bad
Paper is jammed inside the printer
Paper setting does not match the size of the paper in the
paper cassette
Paper size requested by the host conflicts with the
SelecType setting
EPL-7000 LCD Codes
NOTE:
In some
This requires you to correct the problem and then press the CONTINUE
button to dear the error.
set to ON, some errors may clear automatically even though the problem
remains.
Status messages are preceded by [S], warning messages are preceded by
[W], and error messages are preceded by [E]. In some cases the message
you see on your display also shows the printer mode.
[E] ADD MEMORY FOR CH-X
The printer has insufficient memory available in the channel displayed.
[E] CARD MEMORY OVERFLOW
This message indicates that the combined memory requirement of the cards in
slots A and B exceeds 4 Mbytes.
cases, the
red
CONTINUE
However, if the
light flashes when an error
AUTO
CONT option in SelecType is
is
detected.
EPL-7000 cont.
[S] COPY END X/X
Multiple-copy printing is cancelled (you pressed the COPY END button when
the printer was off line).
[E] COVER OPEN
The printer cover is open or the imaging cartridge is not installed.
[S] DATA
The printer has received data but is not yet printing, or the printer has received
data and is off line.
[E] FEED JAM
Paper is not feeding into the printer from the specified cassette or has jammed
on its way into the printer.
PSB No: P-0077
Page: 4 of 11
[S] GRAPHIC DRAWING
Graphics are being created.
[E] ILLEGAL CARD
A card or cartridge in a particular slot cannot be read.
[S] INlTlALlZE
The printer is being initialized (reset) to the factory settings.
[E] INSUFF. MEMORY
The printer has insufficient memory available for the task you have given it.
This error can also be cleared by turning the printer off and back on again.
However, it may be necessary to simplify the page you are trying to print or
add more memory to the printer.
[E] PAGE BUFFER FULL
Text or graphics data has filled the printer’s buffer and an incomplete page is
ejected.
[S] PAPER FEEDING
The printer is feeding paper.
[E] PAPER JAM
Paper is not being fed into the printer or paper is jammed inside the paper
path.
EPL-7000 cont.
[E] PAPER OUT
There is no paper in the standard paper cassette and the optional lower paper
cassette (ii installed). Or, the paper set lever is in the manual position and you
are not feeding pages correctly.
[E] PAPER OUT SET AUTO XXX
There is no paper in any of the paper cassettes. The right column of the
display prompts you to load the correct paper size into the paper cassette.
[E] PAPER OUT SET OPT XXX
There is no paper in the optional lower paper cassette. The right column of
the display prompts you to load the correct paper size into the paper tray of
the lower paper cassette.
[E] PAPER OUT SET STD XXX
There is no paper in the standard paper cassette. The right column of the
display prompts you to load the correct paper size into the standard paper
cassette.
PSB No: P-0077
Page: 5 of 11
[E] PAPER SIZE ERROR
The paper size you selected with SelecType (or the default size if you have not
selected a size) does not match the paper loaded in the selected paper
cassette.
[S] PRINTING
The printer has received data and is printing.. . . .
[S] PRINT STOP X/X
The printer stops printing during a multi-copy print operation.
[S]
[S] READY
[E] REINSERT CARD
RAM Check X.X MB
The printer is checking RAM (X.X = capacity).
The printer is ready to print.
lf this message appears on the display, you may have removed a font card or
cartridge while the FEED light was still lit or while the printer was on line.
EPL-7000 cont.
[E] REMOVE CARD
You may have inserted a font card or cartridge while the printer was on line or
while the FEED light was on. Data still remains in the printer’s buffer.
[E] RESELECT TRAY
The optional lower paper cassette is not installed and the INPUT option is set
to OPT or AUTO.
[S] RESET
The printer is being reset to the previous settings in the macro specified with
LOAD MACRO option in SelecType Level 1.
[S] ROM Check
The printer is checking ROM.
PSB No: P-0077
Page: 6 of 11
[E] SAVE MEMORY OVERFLOW
lf this message appears when you are trying to save a macro with the SAVE
MACRO option in SelecType Level 1, the printer does not have enough
memory to save any additional macros
[E] SERVICE REQ. CXXX
A controller error has been detected.
[E] SERVICE REQ. EOOXX
A print engine error has been detected.
XX=
[E] SET FULL PRINT
This message may appear when you are trying to print graphics or a mix of
text and graphics.
[S] STANDBY MODE
When both CH P and CH S remain off for about thirty minutes, the printer
enters standby mode and this message appears.
03 Fusing Unit (low temp)
04 Main Drive Motor
05 Ozone Fan motor
06 Polygon Mirror Drive
09 HSync Signal
[E] STARTUP ERROR
lf this message appears when you turn on the printer, the power may have
been turned off while the printer was performing a save or reset operation.
EPL-7000 cont.
[W] TONER LOW
The printer is almost out of toner. When this message first appears on the
LCD display, you can print up to 25 more pages.
[E] TONER OUT
The imaging cartridge must be replaced.
[E] TRAY SET AUTO XXX
The paper size setting does not match the paper loaded in the specified paper
cassette. The right column is the expected paper size and the currently
selected cassette.
[E] TRAY SET OPT XXX
The paper size setting does not match the paper loaded in the optional lower
paper cassette. The right column is the expected paper size.
PSB No: P-0077
Page: 7 of 11
[E] TRAY SET STD XXX
The paper size setting does not match the paper loaded in the standard paper
cassette. The right column is the expected paper size.
[S] WAlT
Printer is being reset after a START UP ERROR.
[S] WARMING UP
Printer is warming up.
EPL-7500
[E] COVER OPEN
Cover is open or the imaging cartridge is not installed.
[E] MANUAL FEED
Manual feed method is selected.
[S] OFF LINE
Printer is Off tine
[E] OUT OF PAPER
No paper cassette is installed, the paper cassette is empty, or the paper set
lever is in the manual position.
EPL-7500 cont.
[E] PAPER ENTRY JAM
Paper is not feeding from the specified paper cassette or has jammed on its
way into the printer.
[E] PAPER EXIT JAM
Paper is jammed inside the paper path.
[S] PRINTING
The printer has received data and is printing.
[S] PRlNTlNG TEST
The printer is printing the test page.
[S] PROCESSING
The printer is processing data.
PSB No: P-0077
Page: 8 of 11
[S] QUIT THE JOB
The On-Line button has been pressed while a print job was in progress. The
job can be flushed by pressing the Reset button, or a reset can be cancelled
by pressing any other button.
[S] QUITTING THE JOB
The printer is flushing a job from the buffer.
[S] READY
The printer is ready to receive data.
[S] RESETTING
This message appears initially when the printer is turned on, and momentarily
between print jobs.
[E] TONER LOW
The imaging cartridge must be replaced.
[S] WAIT FOR READY
The On-tine button was pressed while a print job was in progress. The printer
continues printing until the current job is completed, then it goes Of-Line.
[S] WAITING
The printer is in the process of executing a job and has run out of data and is
waiting for the channel to provide more data.
EPL-7000 cont.
[S] WARMING UP
The printer is warming up.
Note:
If any of the following messages appear, turn the printer off for at least five
seconds, then turn it back on. If the same message is displayed, repair is
required.
SCAN MOTOR ERROR
HSYNC ERROR
HEATER LAMP ERROR
MAIN MOTOR ERROR
PSB No: P-0077
Page: 9 of 11
FAN MOTOR ERROR
ES300C Display Codes
E-C
E-l Interface error
E-F Fatal error
GQ-3500 Display Codes
do
Command error. An unidentified command or parameter was detected.
a. Incorrect communication parameter received.
b. Broken connector or wire.
c. Host failed to respond within 30 seconds.
d. Host is not accepting data. (DSR= Low)
a. A lamp is broken.
b. Power is applied before the transportation screws were removed.
c. System failure
Cover Open error
EO-00
EO-01
EO4+02
Engine driver CPU error.
Option tray CPU error.
Option tray motor error.
GQ-3500 cont.
PSB No: P-0077
Page: 10 of 11
EO*03
EOo05
EOo06
E1
~80
E1 * 81
E1
-82
E1
083
E1
084
E1
089
E1 .+ 91
E1
-92
Optical unit error.
Main motor error.
Fusing unit error.
Exception error.
Trap error.
Bus error.
Address error.
Illegal Instruction.
NMI error.
Reverse vector interrupt error.
User vector interrupt error.
E1
E1
E1
J0
J1
J2
Po
PU
To
*Al
*A2
*A3
System RAM error.
External RAM error.
CG ROM error.
Paper feed error.
Paper feed jam.
Paper exit jam.
Paper empty, paper tray is not installed or paper is not
installed properly.
Paper size error.
Toner empty.
PSB No: P-0077
Page: 11 of 11
GQ-3500
U1
U2
cont.
Replace the collector unit and lens shield.
Replace the drum cartridge and lens shield.
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