EPSON AMERICA, INC. Product Support Bulletin
Subject: Laser & Non-Impact Printer Error Codes
Date: 4/3/91 PSB No: P-0077
Page (s): 1 of 7 Originator: JV
Epson printers issue beep tones and/or displays error codes when certain error
conditions exist. Those beeps or codes can assist you in locating and repairing
customer's printers. The following error codes are listed by product name.
EPI-4000 Display Codes
PE Paper End (out) detected
Co Cover open
IL Ink low
IE Ink End (out)
Pi Paper jam
El (blinking) Heater error (broken heater wire)
E2 (blinking) Contact error (heater fan or thermistor contact)
E4 (blinking) C034 DVR board error
E6 - YY (blinking) C034 Main board software Error I
(YY will be a number from 60(H) to 7D(H))
E7 - YY (blinking) C034 Main board software Error
(YY will be a number from 02(H) to XB(H))
E8 - YY (blinking) Board contact error, C034 Main board hardware
(YY will be one of the following numbers: 80, 81,
84, 85, 86, 87, 8A, 8C)
E9 (blinking) C034 Main board hardware error
E0 (blinking) Abnormal voltage
bF Buffer overflow for fonts
EPI-4000 cont.
bo Buffer overflow for graphics
CE Card error
PS Paper size error
Lr Release lever error
LE Envelope lever error
dP Data processing
FF Depress the Form Feed button
-----------------------------------------------------------------------------EPL-6000/ActionLaser/ActionLaser+ LCD Codes
CHANGE DRUM The drum needs to be changed. The drum cartridge may
not be installed, the cartridge may not be installed
properly or the cartridge may be defective.
COVER OPEN Printer cover is open
CPU ERROR Printer's CPU has made a calculation error
ERROR 10 Program ROM error
ERROR 11 Font cartridge or identity cartridge checksum error
ERROR 12 RAM error
ERROR 20 Memory overflow
ERROR 21 Print overrun error
ERROR 22 Receive buffer overflow
ERROR 30 Memory error
ERROR 31 Scanner error
ERROR 32 Heater (Heat Roller Unit) error
EPL-6000 cont.
ERROR 33 Thermistor error
ERROR 40 Parity / Framing error
FONT CARD ERROR Font cartridge is bad (or is not inserted) correctly
INSERTION ERROR Paper is not inserted correctly or has jammed at the paper
tray
PAPER EMPTY No paper in the paper cassette
Paper cassette is not installed properly
Paper cassette lid is open
Paper sensor is bad
PAPERJAM Paper is jammed inside the printer
PAPER SIZE ERROR Paper setting does not match the size of the paper in the
paper cassette
PS CHANGE Paper size requested by the host conflicts with the
SelecType setting
-----------------------------------------------------------------------------EPL-7000 LCD Codes
NOTE: In some cases, the red CONTINUE light flashes when an error is detected.
This requires you to correct the problem and then press the CONTINUE
button to clear the error. However, if the AUTO CONT option in SelecType
is set to ON, some errors may clear automatically even though the problem
remains.
Status messages are preceded by [S], warning messages are preceded by
[W], and error messages are preceded by [E]. In some cases the message
you see on your display also shows the printer mode.
[E] ADD MEMORY FOR CH-X
The printer has insufficient memory available in the channel displayed.
[E] CARD MEMORY OVERFLOW
This message indicates that the combined memory requirement of the cards in
slots A and B exceeds 4 Mbytes.
EPL-7000 cont.
[S] COPY END X/X
Multiple-copy printing is cancelled (you pressed the COPY END button when
the printer was off line).
[E] COVER OPEN
The printer cover is open or the imaging cartridge is not installed.
[S] DATA
The printer has received data but is not yet printing, or the printer has
received data and is off line.
[E] FEED JAM
Paper is not feeding into the printer from the specified cassette or has
jammed on its way into the printer.
[S] GRAPHIC DRAWING
Graphics are being created.
[E] ILLEGAL CARD
A card or cartridge in a particular slot cannot be read.
[S] INITIALIZE
The printer is being initialized (reset) to the factory settings.
[E] INSUFF. MEMORY
The printer has insufficient memory available for the task you have given
it. This error can also be cleared by turning the printer off and back on
again. However, it may be necessary to simplify the page you are trying to
print or add more memory to the printer.
[E] PAGE BUFFER FULL
Text or graphics data has filled the printer's buffer and an incomplete page
is ejected.
[S] PAPER FEEDING
The printer is feeding paper.
[E] PAPER JAM
Paper is not being fed into the printer or paper is jammed inside the paper
path.
[E] PAPER OUT
There is no paper in the standard paper cassette and the optional
lower paper cassette (if installed). Or, the paper set lever is in the
manual position and you are not feeding pages correctly.
[E] PAPER OUT SET AUTO XXX
There is no paper in any of the paper cassettes. The right column of the
display prompts you to load the correct paper size into the paper cassette.
[E] PAPER OUT SET OPT XXX
There is no paper in the optional lower paper cassette. The right column of
the display prompts you to load the correct paper size into the paper tray
of the lower paper cassette.
[E] PAPER OUT SET STD XXX
There is no paper in the standard paper cassette. The right column of the
display prompts you to load the correct paper size into the standard paper
cassette.
[E] PAPER SIZE ERROR
The paper size you selected with SelecType (or the default size if you
have not selected a size) does not match the paper loaded in the selected
paper cassette.
[S] PRINTING
The printer has received data and is printing.
[S] PRINT STOP X/X
The printer stops printing during a multi-copy print operation.
[S] RAM Check X.X MB
The printer is checking RAM (X.X = capacity).
[S] READY
The printer is ready to print.
[E] REINSERT CARD
If this message appears on the display, you may have removed a font
card or cartridge while the FEED light was still lit or while the printer
was on line.
EPL-7000 cont.
[E] REMOVE CARD
You may have inserted a font card or cartridge while the printer was on line
or while the FEED light was on. Data still remains in the printer's buffer.
[E] RESELECT TRAY
The optional lower paper cassette is not installed and the INPUT option is
set to OPT or AUTO.
[S] RESET
The printer is being reset to the previous settings in the macro specified
with LOAD MACRO option in SelecType Level 1.
[S] ROM Check
The printer is checking ROM.
[E] SAVE MEMORY OVERFLOW
If this message appears when you are trying to save a macro with the SAVE
MACRO option in SelecType Level 1, the printer does not have enough
memory to save any additional macros
[E] SERVICE REQ. Cxxx
A controller error has been detected.
[E] SERVICE REQ. EOOXX
A print engine error has been detected.
XX = 03 Fusing Unit (low temp)
04 Main Drive Motor
05 Ozone Fan motor
06 Polygon Mirror Drive
09 HSync Signal
[E] SET FULL PRINT
This message may appear when you are trying to print graphics or a mix of
text and graphics.
[S] STANDBY MODE
When both CH P and CH S remain off for about thirty minutes, the printer
enters standby mode and this message appears.
[E] STARTUP ERROR
If this message appears when you turn on the printer, the power may have
been turned off while the printer was performing a save or reset operation.
EPL-7000 cont.
[W] TONER LOW
The printer is almost out of toner. When this message first appears on the
LCD display, you can print up to 25 more pages.
[E] TONER OUT
The imaging cartridge must be replaced.
[E] TRAY SET AUTO XXX
The paper size setting does not match the paper loaded in the specified
paper cassette. The right column is the expected paper size and the
currently selected cassette.
[E] TRAY SET OPT XXX
The paper size setting does not match the paper loaded in the optional lower
paper cassette. The right column is the expected paper size.
[E] TRAY SET STD XXX
The paper size setting does not match the paper loaded in the standard paper
cassette. The right column is the expected paper size.
[S] WAIT
Printer is being reset after a START UP ERROR.
[S] WARMING UP
Printer is warming up.
-----------------------------------------------------------------------------EPL-7500
[E] COVER OPEN
Cover is open or the imaging cartridge is not installed.
[E] MANUAL FEED
Manual feed method is selected.
[S] OFF LINE
Printer is Off Line
[E] OUT OF PAPER
No paper cassette is installed, the paper cassette is empty, or the paper
set lever is in the manual position.
EPL-7500 cont.
[E] PAPER ENTRY JAM
Paper is not feeding from the specified paper cassette or has jammed on its
way into the printer.
[E] PAPER EXIT JAM
Paper is jammed inside the paper path.
[S] PRINTING
The printer has received data and is printing.
[S] PRINTING TEST
The printer is printing the test page.
[S] PROCESSING
The printer is processing data.
[S] QUIT THE JOB
The On-Line button has been pressed while a print job was in progress. The
job can be flushed by pressing the Reset button, or a reset can be cancelled
by pressing any other button.
[S] QUITTING THE JOB
The printer is flushing a job from the buffer.
[S] READY
The printer is ready to receive data.
[S] RESETTING
This message appears initially when the printer is turned on, and
momentarily between print jobs.
[E] TONER LOW
The imaging cartridge must be replaced.
[S] WAIT FOR READY
The On-Line button was pressed while a print job was in progress. The
printer continues printing until the current job is completed, then it goes
Off-line.
[S] WAITING
The printer is in the process of executing a job and has run out of data and
is waiting for the channel to provide more data.
EPL-7000 cont.
[S] WARMING UP
The printer is warming up.
Note: If any of the following messages appear, turn the printer off for at
least five seconds, then turn it back on. If the same message is
displayed, repair is required.
SCAN MOTOR ERROR
HSYNC ERROR
HEATER LAMP ERROR
MAIN MOTOR ERROR
FAN MOTOR ERROR
-----------------------------------------------------------------------------ES300C Display Codes
E-C Command error. An unidentified command or parameter was detected.
E-1 Interface error
a. Incorrect communication parameter received.
b. Broken connector or wire.
c. Host failed to respond within 30 seconds.
d. Host is not accepting data. (DSR=Low)
E-F Fatal error
a. A lamp is broken.
b. Power is applied before the transportation screws were removed.
c. System failure
------------------------------------------------------------------------------
GQ-3500 Display Codes
do Cover Open error
EO - 00 Engine driver CPU error.
EO - 01 Option tray CPU error.
EO - 02 Option tray motor error.
EO - 03 Optical unit error.
EO - 05 Main motor error.
EO - 06 Fusing unit error.
E1 - 80 Exception error.
E1 - 81 Trap error.
E1 - 82 Bus error.
E1 - 83 Address error.
E1 - 84 Illegal Instruction.
E1 - 89 NMI error.
E1 - 91 Reverse vector interrupt error.
E1 - 92 User vector interrupt error.
E1 - Al System RAM error.
E1 - A2 External RAM error.
E1 - A3 CG ROM error.
J0 Paper feed error.
J1 Paper feed jam.
J2 Paper exit jam.
Po Paper empty, paper tray is not installed or paper is not
installed properly.
PU Paper size error.
To Toner empty.
U1 Replace the collector unit and lens shield.
U2 Replace the drum cartridge and lens shield.
EPSON
EPSON AMERICA, INC.
INFORMATION
Product Support Bulletin
Subject:
Date: 2/6/91
Page(s): 1 of 2
To obtain the optimum print quality from the EPI-4000 printer it is necessary to use
paper designed for ink-jet printers. This document lists paper types tested by Epson
for use with the EPI-4000 printer.
The ratings for paper quality and drying time are:
A = Excellent
C = Fair
EPI-4000 Paper Selection List
PSB No: P-0073
Originator: JV
B = Good
Paper weights listed with a slash such as 50/20 indicate 50 lb offset paper and 20 lb
is the equivalent weight if it were bond paper. The standard paper sizes are listed,
but paper suppliers are willing to cut to
a minimum quantity requirement, however.
See the list on page 2
11” x 17" from larger stock. There is usually
EPSON
EPSON AMERICA, INC.
INFORMATION
Product Support Bulletin
Subject:
Date: 8/8/90
Page(s): 1 of 4
This bulletin answers some commonly asked questions regarding the
EPI-4000 printer.
Q. What printer does the EPI-4000 emulate?
A. The EPI-4000 has 3 built - in emulations that may be selected using the
SelecType feature:
1. HP LaserJet II Series II
2. Epson LQ-2500
3. Epson FX-850/1050
EPI-4000 -
The questions and answers are listed below.
Answers to Common Questions
PSB No: P-0068
Originator: REW
Q. How do I run a self-test on the EPI-4000?
A. The built - in self- test on the EPI - 4000 is accessed through the SelecType
feature.
1. Press the ON - LINE button to enter the OFF - LINE condition.
2. Open the printer cover.
3. Press the SelecType button to enter the SelecType mode.
4. Press the MENU button until “8” appears on the left indicator.
5. Press the < or > button to select the desired test printing. The right
indicator displays “0” to print the status sheet and “1” to print one page of
self - test text.
6. Press the SET button, “Co” will be displayed.
7. Close the printer cover to start printing. The control panel displays “SP”
during self - test printing.
8. When the self - test printing is finished, the printer returns OFF - LINE.
Q. What Font Cards can I use with the EPI-4000?
A. Epson has 5 font cards available for the EPI -4000. The font cards are
Epson IC card #5410 -
to provide font flexibility. A detailed list of the individual fonts available on
each font card is listed on the following page.
Follow the steps below to perform the self- test printing operation.
#5414. Downloadable fonts are accepted as well,
PSB No: P- 0068
Page: 2 of 4
#5410F Helv prop. space, 14.4 point (bold), portrait
TMS roman prop. space, 10 point, portrait
TMS roman prop. space, 10 point, (bold), portrait
TMS roman prop. space, 10 point, (italic), portrait
TMS roman prop. space, 8 point, portrait
tine printer 16.66 pitch, 8.5 point, portrait
#5411L Courier 10 pitch, 12 point (bold), portrait/landscape
Courier 10 pitch, 12 point (italic), portrait
Courier 10 pitch, 12 point (italic), landscape
tine printer 16.66 pitch, 8.5 point, portrait
Line printer 16.66 pitch, 8.5 point, landscape
#5412M Prestige elite 12 pitch, 10 point, portrait/landscape
Prestige elite 12 pitch, 10 point, (bold), portrait
Prestige elite 12 pitch, 10 point, (bold), landscape
Prestige elite 12 pitch, 10 point, (italic), portrait
Prestige elite 12 pitch, 10 point, (italic), landscape
#5413N Letter Gothic 12 pitch, 12 point, portrait/landscape
Letter Gothic 12 pitch, 12 point, (bold), portrait
Letter Gothic 12 pitch, 12 point, (bold), landscape
Letter Gothic 12 pitch, 12 point, (italic), portrait
Letter Gothic 12 pitch, 12 point, (italic), landscape
#5414T Helv prop. space, 14 point, (bold), portrait
Helv prop. space, 12 point, (bold), portrait
Helv prop. space, 10 point, (bold), portrait
Helv prop. space, 8 point, (bold), portrait
Helv prop. space, 8 point, portrait
Helv prop. space, 6 point, portrait
Tax draw symbol set, 10 pitch, 12 point (bold), portrait
NOTE: The Font Cards are only available for selection when the EPI-4000 is in
the HP LaserJet Series II emulation mode.
Q. What are the part numbers for the other available options and supplies for
the EPI-4000 printer?
A. 1. Optional Push Tractor
2. Optional 2M memory board
3. Replacement Ink Cartridge
4. Cleaning Cartridge
5. Draining Cartridge
C800171
C822001
S020003
S02000501
S02000601
PSB No: P-0668
Page: 3 of 4
Q. How many pages can the EPI -4000 print before the ink cartridge needs to
be replaced?
A. In the Letter Quality mode the EPI - 4000 can print approximately 1000 pages
with 5% coverage.
2000
pages with 2.5% coverage.
Q. How do I change the default settings on the EPI-4000?
A. The printer’s default setting are changed through the SelecType feature.
Follow the steps below to use SelecType:
In the Draft mode the EPI - 4000 can print approximately
1. Press ON - LINE button to enter off - line condition.
2. Press the SelecType button to enter SelecType mode.
3. Press the MENU button to chose a menu digit.
4. Press the < or > button to select the option digit.
5.
Press the SET button to save the new setting.
6. Close the printer cover.
NOTE: Any changes that are made using the SelecType feature do not
take effect until they are saved by pressing the SET button after
each change.
Q. How much memory is in the EPI -4000? Can this memory be upgraded?
A. The EPI - 4000 comes standard with 512K of memory. To expand the
EPI-4000’s memory to 2.5M, Epson offers an optional 2 megabyte memory
board.
Q. What size paper does the EPI -4000 support?
A. The EPI - 4000 supports up to 11x17 inch paper. When printing on paper
sizes other than letter size, change the paper size setting accordingly, using
the SelecType feature.
Lift the printer cover.
Q. Can the EPI -4000 print on envelopes?
A. The EPI - 4000 can print on plain, bond, or air mail type envelopes.
NOTE:
1. Envelope printing is only available at normal temperature.
2. Keep the longer side of the envelope horizontal.
PSB No: P-0068
Page: 4 of 4
Q. What is the shelf life of the EPI -4000’s ink cartridge?
A. The shelf life of the ink cartridge is 2 years. Do not use the an ink cartridge
after the labeled expiration date.
Q. How many resident fonts does the EPI-4000 have? What are they?
A. In the HP emulation mode the EPI - 4000 has 3 resident fonts:
1. Courier
2. Courier Bold 10cpi
3. tine Printer
In the LQ and FX emulation mode the EPI - 4000 has 5 resident fonts:
1. Courier
2. Courier Bold 10cpi
3. Line Printer
4. Prestige
5. Prestige
10cpi
16.66cpi
10cpi
16.66cpi
12cpi
20cpi Portrait
Use only Epson exclusive ink cartridges.
Portrait/Landscape
Portrait/Landscape
Portrait/Landscape
Portrait/Landscape
Portrait/Landscape
Portrait/Landscape
Portrait
Q.
A. The EPI -4000’s print speed is 2 pages per minute (PPM) in the Draft mode
NOTE:
Q. In the HP emulation mode, what printer driver should I select in the software?
A. The proper printer driver selections are listed below in order of preference.
NOTE:
Q.
What is
and 1 page per minute (PPM) in the Letter Quality mode. The resolution of
the EPI-4000 is 300 dots- per - inch (DPI).
the multiple copy feature of the EPI -4000.
LaserJet 2000 as the printer driver.
How can I select unidirectional printing using the EPI - 4000?
the
rated print speed and resolution for the EPI -4000?
A print speed of up to 2 PMM is achieved by continuous printing, using
HP LaserJet Series II
HP LaserJet 2000
HP
LaserJet
HP LaserJet 500
HP LaserJet
If you use 11 x 17 inch paper (ledger or B) size paper, select HP
Plus
A. When the printer is OFF - LINE, press the draft button for approximately 3
seconds and the control panel displays "Ud".
print mode is selected.
This indicates the unidirectional
Loading...