Epson EPI-4000 Quick Reference Guide

EPSON AMERICA, INC. Product Support Bulletin

Subject: Laser & Non-Impact Printer Error Codes
Date: 4/3/91 PSB No: P-0077

Page (s): 1 of 7 Originator: JV

Epson printers issue beep tones and/or displays error codes when certain error
conditions exist. Those beeps or codes can assist you in locating and repairing
customer's printers. The following error codes are listed by product name.

EPI-4000 Display Codes
PE Paper End (out) detected
Co Cover open
IL Ink low
IE Ink End (out)
Pi Paper jam
El (blinking) Heater error (broken heater wire)
E2 (blinking) Contact error (heater fan or thermistor contact)
E4 (blinking) C034 DVR board error
E6 - YY (blinking) C034 Main board software Error I

(YY will be a number from 60(H) to 7D(H))
E7 - YY (blinking) C034 Main board software Error

(YY will be a number from 02(H) to XB(H))
E8 - YY (blinking) Board contact error, C034 Main board hardware

(YY will be one of the following numbers: 80, 81,
84, 85, 86, 87, 8A, 8C)

E9 (blinking) C034 Main board hardware error
E0 (blinking) Abnormal voltage
bF Buffer overflow for fonts

EPI-4000 cont.
bo Buffer overflow for graphics
CE Card error
PS Paper size error
Lr Release lever error
LE Envelope lever error
dP Data processing
FF Depress the Form Feed button

-----------------------------------------------------------------------------­EPL-6000/ActionLaser/ActionLaser+ LCD Codes

CHANGE DRUM The drum needs to be changed. The drum cartridge may
not be installed, the cartridge may not be installed
properly or the cartridge may be defective.

COVER OPEN Printer cover is open
CPU ERROR Printer's CPU has made a calculation error
ERROR 10 Program ROM error
ERROR 11 Font cartridge or identity cartridge checksum error
ERROR 12 RAM error
ERROR 20 Memory overflow
ERROR 21 Print overrun error
ERROR 22 Receive buffer overflow
ERROR 30 Memory error
ERROR 31 Scanner error
ERROR 32 Heater (Heat Roller Unit) error


EPL-6000 cont.
ERROR 33 Thermistor error
ERROR 40 Parity / Framing error
FONT CARD ERROR Font cartridge is bad (or is not inserted) correctly
INSERTION ERROR Paper is not inserted correctly or has jammed at the paper

tray
PAPER EMPTY No paper in the paper cassette

Paper cassette is not installed properly
Paper cassette lid is open
Paper sensor is bad

PAPERJAM Paper is jammed inside the printer
PAPER SIZE ERROR Paper setting does not match the size of the paper in the

paper cassette
PS CHANGE Paper size requested by the host conflicts with the

SelecType setting

-----------------------------------------------------------------------------­EPL-7000 LCD Codes

NOTE: In some cases, the red CONTINUE light flashes when an error is detected.
This requires you to correct the problem and then press the CONTINUE
button to clear the error. However, if the AUTO CONT option in SelecType
is set to ON, some errors may clear automatically even though the problem
remains.

Status messages are preceded by [S], warning messages are preceded by
[W], and error messages are preceded by [E]. In some cases the message
you see on your display also shows the printer mode.

[E] ADD MEMORY FOR CH-X
The printer has insufficient memory available in the channel displayed.

[E] CARD MEMORY OVERFLOW
This message indicates that the combined memory requirement of the cards in
slots A and B exceeds 4 Mbytes.

EPL-7000 cont.
[S] COPY END X/X

Multiple-copy printing is cancelled (you pressed the COPY END button when
the printer was off line).

[E] COVER OPEN
The printer cover is open or the imaging cartridge is not installed.

[S] DATA
The printer has received data but is not yet printing, or the printer has
received data and is off line.

[E] FEED JAM
Paper is not feeding into the printer from the specified cassette or has
jammed on its way into the printer.

[S] GRAPHIC DRAWING
Graphics are being created.

[E] ILLEGAL CARD
A card or cartridge in a particular slot cannot be read.

[S] INITIALIZE
The printer is being initialized (reset) to the factory settings.

[E] INSUFF. MEMORY
The printer has insufficient memory available for the task you have given
it. This error can also be cleared by turning the printer off and back on
again. However, it may be necessary to simplify the page you are trying to
print or add more memory to the printer.

[E] PAGE BUFFER FULL
Text or graphics data has filled the printer's buffer and an incomplete page
is ejected.

[S] PAPER FEEDING
The printer is feeding paper.

[E] PAPER JAM
Paper is not being fed into the printer or paper is jammed inside the paper
path.

[E] PAPER OUT
There is no paper in the standard paper cassette and the optional
lower paper cassette (if installed). Or, the paper set lever is in the
manual position and you are not feeding pages correctly.

[E] PAPER OUT SET AUTO XXX
There is no paper in any of the paper cassettes. The right column of the
display prompts you to load the correct paper size into the paper cassette.

[E] PAPER OUT SET OPT XXX
There is no paper in the optional lower paper cassette. The right column of
the display prompts you to load the correct paper size into the paper tray
of the lower paper cassette.

[E] PAPER OUT SET STD XXX
There is no paper in the standard paper cassette. The right column of the
display prompts you to load the correct paper size into the standard paper
cassette.

[E] PAPER SIZE ERROR
The paper size you selected with SelecType (or the default size if you
have not selected a size) does not match the paper loaded in the selected
paper cassette.

[S] PRINTING
The printer has received data and is printing.

[S] PRINT STOP X/X
The printer stops printing during a multi-copy print operation.

[S] RAM Check X.X MB
The printer is checking RAM (X.X = capacity).

[S] READY
The printer is ready to print.

[E] REINSERT CARD
If this message appears on the display, you may have removed a font
card or cartridge while the FEED light was still lit or while the printer
was on line.

EPL-7000 cont.
[E] REMOVE CARD

You may have inserted a font card or cartridge while the printer was on line
or while the FEED light was on. Data still remains in the printer's buffer.

[E] RESELECT TRAY
The optional lower paper cassette is not installed and the INPUT option is
set to OPT or AUTO.

[S] RESET
The printer is being reset to the previous settings in the macro specified
with LOAD MACRO option in SelecType Level 1.

[S] ROM Check
The printer is checking ROM.

[E] SAVE MEMORY OVERFLOW
If this message appears when you are trying to save a macro with the SAVE
MACRO option in SelecType Level 1, the printer does not have enough
memory to save any additional macros

[E] SERVICE REQ. Cxxx
A controller error has been detected.

[E] SERVICE REQ. EOOXX
A print engine error has been detected.
XX = 03 Fusing Unit (low temp)
04 Main Drive Motor
05 Ozone Fan motor
06 Polygon Mirror Drive
09 HSync Signal

[E] SET FULL PRINT
This message may appear when you are trying to print graphics or a mix of
text and graphics.

[S] STANDBY MODE