D-Link DVC-1000 User Manual

DVC-1000

i2eye

(Patent Pending)

Broadband VideoPhone

Manual

v2.30

Building Networks for People

Contents

Introduction......................................................................................................3

Package Contents...........................................................................................4

System Requirements .................................................................................... 4

Features & Benefits ........................................................................................5

Connections ....................................................................................................5

LEDs ...............................................................................................................6

Getting S tarted.................................................................................................7

Using the Remote Control...............................................................................7

Using the Onscreen Keyboard ........................................................................9

Using the Setup Wizard ................................................................................10

Using a Telephone with the DVC-1000..........................................................14

Using the DVC-1000 .....................................................................................15

Using the Configuration Menu .......................................................................24

Using the DVC-1000 with D-Link Routers .....................................................42

Using the DVC-1000 with Routers, Gateways or Modems ...........................43

Troubleshooting.............................................................................................48

Frequently Asked Questions .........................................................................55

Glossary of Terms.........................................................................................58

Technical Specifications ................................................................................61

List of Country Codes ...................................................................................63

Contacting Technical Support .......................................................................65

Warranty........................................................................................................66

Registration ...................................................................................................69

Introduction

Imagine having high-quality , low-cost videoconferencing from a standalone, easy

to use communication appliance. The D-Link i2eye VideoPhone accomplishes this. D-Link i2eye

videoconferencing over the Internet, to bring you and your family, friends and colleagues together , in real time, anytime! The previously complicated process of conducting a videoconference is simplified with the i2eye the DVC-1000 is a standalone device, you do not need a computer to videoconference over the Internet. The

DVC-1000 is such a revolutionary leap in technology that D-Link calls it a VideoPhone. Connect a television for viewing, an optional standard telephone for privacy , plug in a st andard Ethernet network cable connected to your broadband Internet connection and you are ready to use your i2eye DVC-1000 VideoPhone.

Using advanced video compression technology, the maximizes the image and audio quality within the available bandwidth. It is an ideal solution for consumers and small businesses with high-speed broadband Internet access. There is no delay in waiting for a PC to boot up before using your DVC-1000 VideoPhone, and you don’t have to be a computer expert. Using the Internet, in place of conventional dial-up phone lines, maximizes your existing broadband investment. The remote control included with the it easy to answer an incoming videoconference call or dial out to start your own videoconference. The built-in caller ID provides privacy protection. You know who is calling before you answer and the audio or video of the DVC-1000 can be turned off whenever desired.

DVC-1000 Broadband

introduces the world of

DVC-1000. Since

DVC-1000 VideoPhone

DVC-1000 makes

This manual provides the instructions to install and use your D-Link i2eye DVC-1000 Broadband VideoPhone and will help to make your VideoPhone

experience go as smoothly as possible.

Package Content s

D-Link i2eye DVC-1000 Broadband VideoPhone







Power Adapter



Instruction Manual



Quick Installation Guide



Remote Control with batteries



St andard Composite RCA Audio / Video Cable



Cat 5 RJ-45 Ethernet Cable



Note: Using a power supply with a different voltage than the one included with the DVC-1000 will cause damage and void the warranty for this product.

System Requirements

Connection to broadband Internet (Cable modem, DSL modem, or Ethernet



network) Television with standard composite audio and video inputs (white and yellow RCA



jacks) or with a RF modulator to enable a TV without AV jacks to be connected using the antenna terminal

Optional (but recommended): Standard telephone attached directly to the



DVC-1000 Optional: An external microphone can be connected to the pink Mic port on the rear



of the device for improved audio quality when a group of people are involved in the

i2eye Optional: You can connect the i2eye



videocapture device that allows input of standard composite video (using RCA Jacks)

DVC-1000 call

DVC-1000 to a PC equipped with a

Features & Benefits

 S tandalone operation - No computer needed  Uses broadband cable/DSL or network connections for high-quality video  H.323 Internet videoconferencing standard compliant  Uses the D-Link Directory Service for easy to use dialing  Easy to use  Easy Setup Wizard  Picture-in-Picture view or full-screen view  Remote control included  Flexible calling formats for worldwide use  Easily redial recently made calls  Speed Dialing  Built-in Caller ID  Answer incoming calls using telephone or remote control  Auto mapping of IP address  Advanced video and audio privacy protection  Video and / or audio mute  Adjustable tilt and focus lens  Up to 30 frames per second  High quality 352 x 288 resolution  Automatic detection of system upgrades  1 Y ear Warranty

Connections

The connection diagram above also appears underneath the DVC-1000 to assist you in setting up your VideoPhone.

LEDs

LED stands for Light-Emitting Diode. The i2eye

following LEDs for monitoring its operation.

i2eyei2eye

i2eye

i2eyei2eye

Call Monitor

LED

Power

Status

A green light indicates the DVC-1000 is ON

This LED turns on briefly at power up. It is then off during normal operation

Front LED Location and Activity

DVC-1000 has the

Status

Power

Call

Monitor

LED

Activity

Steady red light indicates video is being sent and a call is in progress

Link StatusActivity

Back LED Location and Activity

Steady or blinking green light indicates the

DVC-1000 is transmitting data

Link

Status

Steady yellow light indicates the network connection is good.

Getting Started

BEFORE YOU BEGIN! Read the section on using the DVC-1000 with routers, gateways or broadband modems starting on page 43 in this manual if you are using the DVC-1000 VideoPhone with a router , gateway or broadband modem.

The DVC-1000 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-1000) to perform the hardware

installation. Each cable (video, audio, Ethernet and AC power) supplied for the i2eye has a different color on the end that connects to the DVC-1000. Plug the cables into the matching color coded connector on the back of DVC-1000. You can also plug an optional telephone and/or external microphone into the DVC-1000. To help you with these connections, there is an illustration underneath the unit.

There is an easy to use Setup Wizard built-in to the DVC-1000 to accomplish the setup. You will need to enter your name, a videophone number and your Internet connection information in order to use your VideoPhone.

Using the Remote Control

Using the remote control included with the DVC-1000, you can answer an incoming call, start a call by dialing the other videophone’s number or select a number to call from the S peed Dial list.

Information for the Setup Wizard is entered by using the remote control. The remote is used to enter numbers, letters, special characters and to make selections from an on-screen keyboard. The on-screen keyboard is activated by pressing ENTER on the remote control. The on-screen keyboard is only activated in a field where text is required.

You will use the arrow keys on the remote control along with the ENTER, CANCEL and number keys to enter information in the Setup Wizard screens.

Where a numeric input is required, such as a telephone number or IP address, enter it directly by pressing the number keys. The * (asterisk--sometimes called a “star” key) is used to enter a “.” (period also called a “dot”.)

When you are entering numbers or letters, the left arrow key performs a backspace, deleting the character to the left of the cursor. The following page contains a breakdown of the features of the remote control.

Remote Control Layout

Use the arrow keys along with the Enter, Cancel and number keys to enter information when required.

The * (asterisk--sometimes called a “star” key) is used to enter a “.” (period, also called a “dot”.)

When a numeric input is required, (e.g., a telephone number or IP address) enter it directly by pressing the number

keys.

Number sign

When entering alphanumeric information, the left arrow key performs a backspace, deleting the character to the left of the on-screen cursor .

Speakerphone Mode

Adjust Contrast

Mute Audio

Cancel

ENTER key

Full-screen or Picture-inPicture

Self-view or Remote View

Mute Video

Using the On-Screen Keyboard

The DVC-1000 uses a keyboard that appears on-screen to enter text into the Setup Wizard screens. When the cursor is located in a setup screen that requires characters to be entered, press the ENTER key to bring up the on-screen keyboard.

The keyboard will only appear if the cursor is located in an area of the screen that allows text or numbers to be entered.

To enter text use the arrow keys on the remote control to move the cursor to the required character. Press the ENTER key on the remote control to put the character on the screen. Continue entering characters until you have “typed” the characters that are needed.

When you are finished entering text and numbers, move the cursor to highlight

OK on the keyboard and press ENTER; or alternatively you can press the CANCEL key on the remote to remove the keyboard from the screen, leaving

what you typed on the screen.

The keyboard allows entering any of the following:

• Numbers 0 through 9

• Upper case letters A through Z and lower case letters a through z

• Special characters: period (.), hyphen (-), colon (:), at sign (@),

space, backspace (to delete a character to the left), clear (CLR) to clear the entered text, comma (,) , and a slash (/)

When you are entering letters, the first letter entered is automatically entered as UPPER case. The bottom left “arrow” on the screen is a Shift key. This allows you to change from UPPER to lower case and UPPER case shift lock. The keyboard features “wrap-around” capability. If you press repeatedly on the left or right arrow keys, the cursor will wrap-around to the letter on the opposite end of the row to speed up moving around the keyboard.

Using the Setup Wizard

The following descriptions of the Setup Wizard screens will help you understand the purpose and procedures for providing the required information.

Welcome Screen

The first screen that displays on the initial startup is the Welcome Screen. This screen explains what information is needed to complete the setup and also explains how to use the remote control to navigate through the Setup Wizard. Press ENTER on the remote control to continue to the next screen.

Personal Information Screen

Enter your Name, Country code, Area code and Phone number.

Note: The Country code for the

United S tates and Canada is “1”. See the Appendix of the DVC-1000 manual for Country codes of other countries.

After the information is entered highlight the NEXT button and press ENTER on the remote control to continue.

The phone number you enter is one you create for family, friends and others to call you over the Internet from another DVC-1000 VideoPhone. Y ou can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call. Your phone number will not be visible to anyone else.

Using the Setup Wizard (continued)

Network Address Screen

The Network Address screen asks for information that is needed to connect a DVC-1000 call over the Internet. There are three types of network connections to choose from: DHCP, Fixed IP and PPPoE. If you do not know which to choose or you do not have enough information to complete this section, please contact your ISP or Network Administrator for assistance.

DHCP is used when connecting

directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server that offers static DHCP.

Fixed IP is used when connecting

to a broadband connection that offers static IP addressing or when behind a router that is not configured for static DHCP. This choice requires the input of specific IP address information.

Using the Setup Wizard (continued)

PPPoE is used when connect-

ing directly to a DSL modem that offers a PPPoE connection. Your user name and password for the PPPoE account must be entered in the provided fields.

IP address, Subnet mask and Gateway

If Fixed IP is chosen, enter each of these settings for the DVC-1000. You will be able to obtain the IP address, subnet mask and gateway address from your router configuration settings, ISP or network administrator.

Username and Password

If PPPoE is chosen, enter the Username and Password for your PPPoE account.

Host name (optional):

Y our Internet Service provider may require you to provide a host name to connect to the Internet. If this is required, you can enter it here. Today, this is rarely required on a broadband connection and this setting is optional.

MAC: xx:xx:xx:xx:xx:xx

MAC (Media Access Control) is an unique identifier for the Ethernet network hardware of your DVC-1000. If you need to know the MAC address of your DVC-1000, it can be found on this screen.

Press Next to continue.

Using the Setup Wizard (continued)

DNS (Domain Naming System) Screen

If you chose Fixed IP on the Network Address screen (described on the previous page) you will see the screen for setting DNS server addresses. The DNS screen asks for information regarding the Domain Name System (DNS) server .

Y ou should be able to get both of these settings from your

router configuration settings, ISP or your network administrator . Only the primary DNS server address is required, though it is recommended to enter both the primary and secondary addresses.

Press Next to continue.

The Domain Name System (DNS) translates Internet domain names (for example www.dlink.com, which is easy for people to use and remember) to IP addresses, which are what computers use to find each other on the Internet.

Network Speed Screen

The Network Speed screen asks you to select the type of broadband Internet connection you use. Each choice has default send and receive speeds defined for you. If you need to change these settings after completing the Setup Wizard, this can be done by selecting the Settings > Network > Speed screen.

Press Next to continue.

Using the Setup Wizard (continued)

System Restart

A message appears asking to restart the DVC-1000 VideoPhone to complete the setup. Press the Yes button to perform a restart and complete the Setup Wizard.

Congratulations! You are now ready to make and receive i2eye VideoPhone calls.

Using a Telephone with the DVC-1000

Although optional, it is recommended that you connect a standard telephone to the telephone connector on the back of the DVC-1000 VideoPhone.

The telephone that you use for the DVC-1000 VideoPhone will not be connected to your phone wall jack. You will use the telephone as a means of conducting and receiving calls over the Internet only.

The telephone handset is used to place video calls over the Internet, similar to how you would with a regular phone call. You dial a VideoPhone number to reach a party on the other end of the VideoPhone call. You can speak through the telephone, listen to the other party in privacy, and even switch to the Speakerphone Mode on the DVC-1000 to share the audio with others. This can all be controlled by the remote control. When the phone is picked up, the built-in and external microphones are muted. When you receive a VideoPhone call, the telephone rings.

Y ou can use a cordless phone, a telephone with a speakerphone to replace the built-in microphone to share the call with others and even use a phone recorder to allow recording of an audio message when someone calls your VideoPhone and you are not available.

The DVC-1000 supports dialing methods throughout the world. Please refer to page 21 for details on how to dial local video calls, calls outside of your Area code and calls outside of your Country code.

Using the DVC-1000

Layout of the i2eye Main Screen

Status Icons

Main Window

Status Message Area

Banner Window

After the DVC-1000 VideoPhone is setup by using the Setup Wizard, you will see the above Main Screen each time you turn on the VideoPhone. There is a larger Main Window that displays the self-view until a call is connected and then displays the party you are calling. The smaller Self-View Window then displays the self-view when a call is connected. To flip the images that are in the Main Window and Self-View Window press the Self/Remote button on the remote control.

Ready for call

Main Settings Buttons

Privacy Status Icons

Self-View Window

Status Icons

The Status Icons appear only briefly at startup. The DVC-1000 uses icons to indicate its status. The icons display on the top right side of the Main Screen. If an icon is displayed, this indicates the operation is not complete. The icon will disappear after the operation completes. If the icon appears with a yellow “X” through it, this means the operation was unsuccessful. This is a list of the status icons:

Checking for i2eye updates Obtaining the Public IP address (Router’s Address)

DVC-1000 is registering with the Directory Service

Using the DVC-1000 (continued)

If a Status Icon is displayed, this indicates the operation the icon represents is not complete. The i2eye Update Status Icon appears at startup. While the icon appears, the DVC-1000 is quickly determining if auto-update is enabled. If it is enabled, the DVC-1000 will determine if an update exists. When this is complete, the icon disappears.

If the DVC-1000 cannot connect to the update server, the operation was unsuccessful and the the icon will show as: Typically, this means the DVC-1000 is not connected to the Internet.

The Public IP Status Icon, appears during startup when the DVC-1000 is attempting to connect to the Internet and determine the Public IP address of your Internet connection. If this operation is unsuccessful and the icon shows as, the DVC-1000 cannot be used over the Internet. It may still be used on an internal network as an internal videoconferencing system.

The Directory Service Status Icon is displayed at startup, showing the DVC-1000 is registering with the i2eye Directory Service to allow phone number dialing. If the Directory Service cannot be reached, the icon appears. This means you cannot use phone numbers to call other VideoPhones, but you can still make VideoPhone calls by inputting the IP address of the videophone that you are calling. (See Entering IP addresses on page 23.)

For help, see the Troubleshooting section starting on page 48 if any of the S tatus Icons show an unsuccessful operation has occurred.

Using the DVC-1000 (continued)

Privacy Status Icons

Privacy Status Icons appear on the Main Screen. Please see the page 15 for an illustration.

If you select Audio Privacy in the Privacy Settings

Audio

Video

window, the other party will not hear you and the audio icon will appear with a slash through it.

If you select Video Privacy in the Privacy Settings window , the other party will not see you and the video icon will appear with a slash through it.

Do Not Disturb

If you select Do Not Disturb in the Privacy Settings window , your VideoPhone will not ring if dialed and the other party will receive a message stating that you are not taking calls.

Answering an Incoming VideoPhone call

Just like a regular phone call, picking up the telephone handset will answer the DVC-1000 VideoPhone. You may also use the remote control to answer by pressing the ENTER key when the “Answer” button on the screen is highlighted in a dialog box.

If the telephone attached to your DVC-1000 is a cordless model, press TALK on your phone to accept the call.

Placing a Manually Dialed VideoPhone Call with the Telephone Handset

Pick up the telephone handset. The DVC-1000 VideoPhone senses the phone is off the hook and a

prompt appears on the screen asking you to either enter a phone number or press # key to select the Speed Dial List.

Enter the phone number into the DVC-1000 just as if you were using a regular phone. See Entering Phone Numbers on pages 21-22 for help on completing a videocall.

The DVC-1000 rings while you wait for your call to be answered by the party on the other end of the call.

When the other party answers, the VideoPhone call is connected.

Using the DVC-1000 (continued)

Placing a Speed-dial VideoPhone Call with the Telephone Handset

To add a VideoPhone number or IP address as a S peed Dial entry , please see page 26.

Pick up the telephone handset. The DVC-1000 VideoPhone senses the telephone is off the hook and a

prompt appears on the screen asking you to either enter a phone number or press # key to select the Speed Dial List.

The Speed Dial List appears, displaying the speed dial name assigned to the party you want to call. Press the speed dial number on the handset.

The DVC-1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call.

When the other party answers, the VideoPhone call is connected.

If the other party has activated their video privacy , you will not see them; but you will be able to hear them. If they have activated audio privacy, you can see them; but not hear them. If you have activated your video privacy , the other party will not see you and if you activated audio privacy , the other party will not hear you.

Placing a Manually Dialed VideoPhone Call Using the Remote

From the DVC-1000 VideoPhone Main Menu, select DIAL. The Manual Dial screen appears.

Navigate with the arrow keys on the remote control to the Manual Dial button and press ENTER.

Y ou can enter a phone number if you and the party you are calling are connected to the Directory Service, or you can enter an IP address (See page 23 for an example of an IP address). If you are not connected to the i2eye Directory Service, the phone number box will be grayed out on your screen.

Enter the phone number or IP address and select Dial. You will hear ringing while you wait for your call to be accepted.

Using the DVC-1000 (continued)

Placing a Speed-dial VideoPhone Call with the Remote

To add a VideoPhone number or IP address as a S peed Dial entry , please see pages 26.

From the Main Menu, select Dial. In the Dial screen the Speed Dial List box is highlighted and the first speed dial entry is selected.

Navigate with the arrow keys to select the speed dial name assigned to the party you want to call and press ENTER.

The DVC-1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call.

When the other party answers, the VideoPhone call is connected.

Speakerphone Mode

The DVC-1000 has a Speakerphone Mode if the call needs to be shared with more than one person, or when it is desirable to talk without using the telephone handset. In Speakerphone Mode, the speaker on the television and either the built-in microphone in the DVC-1000 or an external microphone are used. When a call is answered using the remote control, or a call is placed using the remote control, the DVC-1000 VideoPhone is automatically in Speakerphone Mode.

Switching from a Speakerphone Call to a Private Call

If you are sharing a VideoPhone call with a group using the Speakerphone Mode and wish to conduct a private conversation, pick up the telephone handset and turn down the audio on the television. The others in the group will not be able to hear the conversation.

If Speakerphone Mode is not enabled by pressing the ‘Speakerphone’ button on the remote control, hanging up the handset will end the videocall.

Using the DVC-1000 (continued)

Switching from a Private Call to a Speakerphone Call

If a VideoPhone call is in progress using a telephone handset, Speakerphone Mode can be enabled:

Press the Speakerphone button on the DVC-1000 remote control. When the dialog appears on the video display telling you to hang up

the phone, go ahead and hang up the phone. Speakerphone Mode is now active.

When in Speakerphone Mode with the built-in microphone, you should face the DVC-1000 VideoPhone unit when you speak so the microphone will pick up all your words. Speak louder as you move further from the microphone. The recommended distance from the microphone in S peakerphone Mode is 6 to 8 feet. The sensitivity of the built-in microphone can be adjusted from the

Settings>Mic Vol Screen (see page 40).

Using an External Microphone for Speakerphone Calls

To improve the audio in a group videoconference, an external microphone can be plugged into the external microphone connector on the back of the DVC-1000. When an external microphone is used, the built-in microphone on the front of the DVC-1000 is disabled.

External Microphone Connector

Using the DVC-1000 (continued)

Entering Phone Numbers

The DVC-1000 can connect with other DVC-1000 VideoPhones throughout the world. During the setup of the DVC-1000, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number. To make calling a VideoPhone similar to using a regular telephone, you enter VideoPhone numbers in a format similar to your local telephone system.

Videocalls can be made using the remote control from the Manual Dial screen or from an attached telephone. When using a telephone, the Country code and Area code must be dialed along with the Phone number on all calls.

After entering the number into the Phone number box when using the remote control to make a call, click on the Dial button to begin the VideoPhone call.

Calling a VideoPhone with the Same Country & Area Codes

In the Manual Dial screen, the Country code and Area code you entered for your VideoPhone are set as the default entries. To complete a call to another VideoPhone with the same Country and Area codes (i.e., a local video call), simply enter the Phone number of the party you are calling.

Example: The VideoPhone you are calling has the local VideoPhone number of 555-1212, you would leave the default Country and Area code boxes and enter phone number 5551212. To make this call with a telephone handset, you would dial 12125551212 (Country code+Area code+phone number.)

1 212 5551212

+ 48 hidden pages