D-Link DVC-1000 User Manual

DVC-1000

TM

i2eye

(Patent Pending)

Broadband VideoPhone

Manual

v2.30

Building Networks for People

Contents

Introduction......................................................................................................3

Package Contents...........................................................................................4

System Requirements .................................................................................... 4

Features & Benefits ........................................................................................5

Connections ....................................................................................................5

LEDs ...............................................................................................................6

Getting S tarted.................................................................................................7

Using the Remote Control...............................................................................7

Using the Onscreen Keyboard ........................................................................9

Using the Setup Wizard ................................................................................10

Using a Telephone with the DVC-1000..........................................................14

Using the DVC-1000 .....................................................................................15

Using the Configuration Menu .......................................................................24

Using the DVC-1000 with D-Link Routers .....................................................42

Using the DVC-1000 with Routers, Gateways or Modems ...........................43

Troubleshooting.............................................................................................48

Frequently Asked Questions .........................................................................55

Glossary of Terms.........................................................................................58

Technical Specifications ................................................................................61

List of Country Codes ...................................................................................63

Contacting Technical Support .......................................................................65

Warranty........................................................................................................66

Registration ...................................................................................................69

Introduction

Imagine having high-quality , low-cost videoconferencing from a standalone, easy

TM

to use communication appliance. The D-Link i2eye
VideoPhone accomplishes this. D-Link i2eye

videoconferencing over the Internet, to bring you and your family, friends and
colleagues together , in real time, anytime! The previously complicated process
of conducting a videoconference is simplified with the i2eye
the DVC-1000 is a standalone device, you do not need a computer to
videoconference over the Internet. The

DVC-1000 is such a revolutionary leap
in technology that D-Link calls it a VideoPhone. Connect a television for viewing,
an optional standard telephone for privacy , plug in a st andard Ethernet network
cable connected to your broadband Internet connection and you are ready to
use your i2eye DVC-1000 VideoPhone.

Using advanced video compression technology, the
maximizes the image and audio quality within the available bandwidth. It is an
ideal solution for consumers and small businesses with high-speed broadband
Internet access. There is no delay in waiting for a PC to boot up before using
your DVC-1000 VideoPhone, and you don’t have to be a computer expert. Using
the Internet, in place of conventional dial-up phone lines, maximizes your existing
broadband investment. The remote control included with the
it easy to answer an incoming videoconference call or dial out to start your own
videoconference. The built-in caller ID provides privacy protection. You know
who is calling before you answer and the audio or video of the DVC-1000 can
be turned off whenever desired.

DVC-1000 Broadband

introduces the world of

DVC-1000. Since

DVC-1000 VideoPhone

DVC-1000 makes

This manual provides the instructions to install and use your D-Link i2eye
DVC-1000 Broadband VideoPhone and will help to make your VideoPhone

experience go as smoothly as possible.

Package Content s

D-Link i2eye DVC-1000 Broadband VideoPhone







Power Adapter



Instruction Manual



Quick Installation Guide



Remote Control with batteries



St andard Composite RCA Audio / Video Cable



Cat 5 RJ-45 Ethernet Cable



Note: Using a power supply with a different voltage than the one included with the DVC-1000
will cause damage and void the warranty for this product.

System Requirements

Connection to broadband Internet (Cable modem, DSL modem, or Ethernet



network)
Television with standard composite audio and video inputs (white and yellow RCA



jacks) or with a RF modulator to enable a TV without AV jacks to be connected using
the antenna terminal

Optional (but recommended): Standard telephone attached directly to the



DVC-1000
Optional: An external microphone can be connected to the pink Mic port on the rear



of the device for improved audio quality when a group of people are involved in the

i2eye
Optional: You can connect the i2eye



videocapture device that allows input of standard composite video (using RCA Jacks)

DVC-1000 call

DVC-1000 to a PC equipped with a

4

Features & Benefits

 S tandalone operation - No computer needed
 Uses broadband cable/DSL or network connections for high-quality video
 H.323 Internet videoconferencing standard compliant
 Uses the D-Link Directory Service for easy to use dialing
 Easy to use
 Easy Setup Wizard
 Picture-in-Picture view or full-screen view
 Remote control included
 Flexible calling formats for worldwide use
 Easily redial recently made calls
 Speed Dialing
 Built-in Caller ID
 Answer incoming calls using telephone or remote control
 Auto mapping of IP address
 Advanced video and audio privacy protection
 Video and / or audio mute
 Adjustable tilt and focus lens
 Up to 30 frames per second
 High quality 352 x 288 resolution
 Automatic detection of system upgrades
 1 Y ear Warranty

Connections

The connection diagram above also appears underneath the
DVC-1000 to assist you in setting up your VideoPhone.

5

LEDs

LED stands for Light-Emitting Diode. The i2eye

following LEDs for monitoring its operation.

i2eyei2eye

i2eye

i2eyei2eye

Call Monitor

LED

Power

Status

A green light indicates the DVC-1000 is ON

This LED turns on briefly at power up. It is then off during
normal operation

Front LED Location and Activity

TM

DVC-1000 has the

Status

Power

Call

Monitor

LED

Activity

Steady red light indicates video is being sent and a call is in
progress

Link StatusActivity

Back LED Location and Activity

Steady or blinking green light indicates the

DVC-1000 is transmitting data

Link

Status

Steady yellow light indicates the network connection is good.

6

Getting Started

BEFORE YOU BEGIN!
Read the section on using the DVC-1000 with routers, gateways or broadband
modems starting on page 43 in this manual if you are using the DVC-1000
VideoPhone with a router , gateway or broadband modem.

The DVC-1000 needs to be setup before use. You can use the Quick
Installation Guide (included with the DVC-1000) to perform the hardware

installation. Each cable (video, audio, Ethernet and AC power) supplied for the
i2eye has a different color on the end that connects to the DVC-1000. Plug
the cables into the matching color coded connector on the back of DVC-1000.
You can also plug an optional telephone and/or external microphone into the
DVC-1000. To help you with these connections, there is an illustration under­neath the unit.

There is an easy to use Setup Wizard built-in to the DVC-1000 to accomplish
the setup. You will need to enter your name, a videophone number and your
Internet connection information in order to use your VideoPhone.

TM

Using the Remote Control

Using the remote control included with the DVC-1000, you can answer an
incoming call, start a call by dialing the other videophone’s number or select a
number to call from the S peed Dial list.

Information for the Setup Wizard is entered by using the remote control. The
remote is used to enter numbers, letters, special characters and to make
selections from an on-screen keyboard. The on-screen keyboard is activated
by pressing ENTER on the remote control. The on-screen keyboard is only
activated in a field where text is required.

You will use the arrow keys on the remote control along with the ENTER,
CANCEL and number keys to enter information in the Setup Wizard screens.

Where a numeric input is required, such as a telephone number or IP address,
enter it directly by pressing the number keys. The * (asterisk--sometimes called
a “star” key) is used to enter a “.” (period also called a “dot”.)

When you are entering numbers or letters, the left arrow key performs a back­space, deleting the character to the left of the cursor. The following page con­tains a breakdown of the features of the remote control.

7

Remote Control Layout

Use the arrow keys along
with the Enter, Cancel and
number keys to enter
information when required.

The * (asterisk--sometimes
called a “star” key) is used
to enter a “.” (period, also
called a “dot”.)

When a numeric
input is required,
(e.g., a telephone
number or IP
address) enter it
directly by press­ing the number

keys.

Number sign

When entering alphanumeric
information, the left arrow
key performs a backspace,
deleting the character to the
left of the on-screen cursor .

Speakerphone Mode

Adjust Contrast

Mute Audio

Cancel

ENTER key

Full-screen or
Picture-in­Picture

Self-view or
Remote View

Mute Video

8

Using the On-Screen Keyboard

The DVC-1000 uses a keyboard that appears on-screen to enter text into the
Setup Wizard screens. When the cursor is located in a setup screen that
requires characters to be entered, press the ENTER key to bring up the
on-screen keyboard.

The keyboard will only appear if the cursor is located in an area of the screen
that allows text or numbers to be entered.

To enter text use the arrow keys on the remote control to move the cursor to the
required character. Press the ENTER key on the remote control to put the
character on the screen. Continue entering characters until you have “typed”
the characters that are needed.

When you are finished entering text and numbers, move the cursor to highlight

OK on the keyboard and press ENTER; or alternatively you can press the
CANCEL key on the remote to remove the keyboard from the screen, leaving

what you typed on the screen.

The keyboard allows entering any of the following:

• Numbers 0 through 9

• Upper case letters A through Z and lower case letters a through z

• Special characters: period (.), hyphen (-), colon (:), at sign (@),

space, backspace (to delete a character to the left), clear (CLR) to
clear the entered text, comma (,) , and a slash (/)

When you are entering letters, the first letter entered is automatically entered
as UPPER case. The bottom left “arrow” on the screen is a Shift key. This
allows you to change from UPPER to lower case and UPPER case shift lock.
The keyboard features “wrap-around” capability. If you press repeatedly on
the left or right arrow keys, the cursor will wrap-around to the letter on the
opposite end of the row to speed up moving around the keyboard.

9

Using the Setup Wizard

The following descriptions of the Setup Wizard screens will help you understand
the purpose and procedures for providing the required information.

Welcome Screen

The first screen that displays on the
initial startup is the Welcome
Screen. This screen explains what
information is needed to complete
the setup and also explains how to
use the remote control to navigate
through the Setup Wizard. Press
ENTER on the remote control to
continue to the next screen.

Personal Information Screen

Enter your Name, Country code,
Area code and Phone number.

Note: The Country code for the

United S tates and Canada is “1”.
See the Appendix of the
DVC-1000 manual for Country
codes of other countries.

After the information is entered highlight the NEXT button and press ENTER on the
remote control to continue.

The phone number you enter is one you create for family, friends and others
to call you over the Internet from another DVC-1000 VideoPhone. Y ou can use
your regular phone number or make up a new one. Only your name will be
displayed at the other end of the video call. Your phone number will not be
visible to anyone else.

10

Using the Setup Wizard (continued)

Network Address Screen

The Network Address screen asks for information that is needed to connect
a DVC-1000 call over the Internet. There are three types of network connections
to choose from: DHCP, Fixed IP and PPPoE. If you do not know which to
choose or you do not have enough information to complete this section, please
contact your ISP or Network Administrator for assistance.

DHCP is used when connecting

directly to a broadband modem
that offers dynamic IP addressing
or when behind a router/DHCP
server that offers static DHCP.

Fixed IP is used when connecting

to a broadband connection that
offers static IP addressing or
when behind a router that is not
configured for static DHCP. This
choice requires the input of
specific IP address information.

11

Using the Setup Wizard (continued)

PPPoE is used when connect-

ing directly to a DSL modem that
offers a PPPoE connection. Your
user name and password for the
PPPoE account must be entered
in the provided fields.

IP address, Subnet mask and Gateway

If Fixed IP is chosen, enter each of these settings for the DVC-1000. You will be
able to obtain the IP address, subnet mask and gateway address from your
router configuration settings, ISP or network administrator.

Username and Password

If PPPoE is chosen, enter the Username and Password for your PPPoE
account.

Host name (optional):

Y our Internet Service provider may require you to provide a host name to connect
to the Internet. If this is required, you can enter it here. Today, this is rarely
required on a broadband connection and this setting is optional.

MAC: xx:xx:xx:xx:xx:xx

MAC (Media Access Control) is an unique identifier for the Ethernet network
hardware of your DVC-1000. If you need to know the MAC address of your
DVC-1000, it can be found on this screen.

Press Next to continue.

12

Using the Setup Wizard (continued)

DNS (Domain Naming System) Screen

If you chose Fixed IP on the
Network Address screen
(described on the previous
page) you will see the screen
for setting DNS server
addresses. The DNS screen
asks for information regarding
the Domain Name System
(DNS) server .

Y ou should be able to get both
of these settings from your

router configuration settings, ISP or your network administrator . Only the primary
DNS server address is required, though it is recommended to enter both the
primary and secondary addresses.

Press Next to continue.

The Domain Name System (DNS) translates Internet domain names
(for example www.dlink.com, which is easy for people to use and
remember) to IP addresses, which are what computers use to find
each other on the Internet.

Network Speed Screen

The Network Speed screen
asks you to select the type of
broadband Internet connection
you use. Each choice has de­fault send and receive speeds
defined for you. If you need to
change these settings after
completing the Setup Wizard,
this can be done by selecting
the Settings > Network >
Speed screen.

Press Next to continue.

13

Using the Setup Wizard (continued)

System Restart

A message appears asking
to restart the DVC-1000
VideoPhone to complete the
setup. Press the Yes button
to perform a restart and
complete the Setup Wizard.

Congratulations! You are now ready to make and
receive i2eye VideoPhone calls.

Using a Telephone with the DVC-1000

Although optional, it is recommended that you connect a standard telephone to
the telephone connector on the back of the DVC-1000 VideoPhone.

The telephone that you use for the DVC-1000 VideoPhone will not
be connected to your phone wall jack. You will use the telephone as
a means of conducting and receiving calls over the Internet only.

The telephone handset is used to place video calls over the Internet, similar to
how you would with a regular phone call. You dial a VideoPhone number to
reach a party on the other end of the VideoPhone call. You can speak through
the telephone, listen to the other party in privacy, and even switch to the
Speakerphone Mode on the DVC-1000 to share the audio with others. This
can all be controlled by the remote control. When the phone is picked up, the
built-in and external microphones are muted. When you receive a VideoPhone
call, the telephone rings.

Y ou can use a cordless phone, a telephone with a speakerphone to replace the
built-in microphone to share the call with others and even use a phone recorder
to allow recording of an audio message when someone calls your VideoPhone
and you are not available.

The DVC-1000 supports dialing methods throughout the world. Please refer to
page 21 for details on how to dial local video calls, calls outside of your Area
code and calls outside of your Country code.

14

Using the DVC-1000

Layout of the i2eye Main Screen

Status
Icons

Main
Window

Status
Message
Area

Banner
Window

After the DVC-1000 VideoPhone is setup by using the Setup Wizard, you will
see the above Main Screen each time you turn on the VideoPhone. There is a
larger Main Window that displays the self-view until a call is connected and
then displays the party you are calling. The smaller Self-View Window then
displays the self-view when a call is connected. To flip the images that are in
the Main Window and Self-View Window press the Self/Remote button on
the remote control.

Ready for call

Main
Settings
Buttons

Privacy
Status
Icons

Self-View
Window

Status Icons

The Status Icons appear only briefly at startup. The DVC-1000 uses icons to
indicate its status. The icons display on the top right side of the Main Screen. If
an icon is displayed, this indicates the operation is not complete. The icon will
disappear after the operation completes. If the icon appears with a yellow “X”
through it, this means the operation was unsuccessful. This is a list of the status
icons:

Checking for i2eye updates
Obtaining the Public IP address (Router’s Address)

DVC-1000 is registering with the Directory Service

15

Using the DVC-1000 (continued)

If a Status Icon is displayed, this indicates the operation the icon represents is
not complete. The i2eye Update Status Icon appears at startup. While the
icon appears, the DVC-1000 is quickly determining if auto-update is enabled. If
it is enabled, the DVC-1000 will determine if an update exists. When this is
complete, the icon disappears.

If the DVC-1000 cannot connect to the update server, the operation was
unsuccessful and the the icon will show as: Typically, this means the
DVC-1000 is not connected to the Internet.

The Public IP Status Icon, appears during startup when the DVC-1000 is
attempting to connect to the Internet and determine the Public IP address of your
Internet connection. If this operation is unsuccessful and the icon shows
as, the DVC-1000 cannot be used over the Internet. It may still be used on
an internal network as an internal videoconferencing system.

The Directory Service Status Icon is displayed at startup, showing the
DVC-1000 is registering with the i2eye Directory Service to allow phone number
dialing. If the Directory Service cannot be reached, the icon appears. This
means you cannot use phone numbers to call other VideoPhones, but you can
still make VideoPhone calls by inputting the IP address of the videophone that
you are calling. (See Entering IP addresses on page 23.)

For help, see the Troubleshooting section starting on page 48 if any of the
S tatus Icons show an unsuccessful operation has occurred.

16

Using the DVC-1000 (continued)

Privacy Status Icons

Privacy Status Icons appear on the Main Screen.
Please see the page 15 for an illustration.

If you select Audio Privacy in the Privacy Settings

Audio

Video

window, the other party will not hear you and the audio
icon will appear with a slash through it.

If you select Video Privacy in the Privacy Settings
window , the other party will not see you and the video
icon will appear with a slash through it.

Do Not
Disturb

If you select Do Not Disturb in the Privacy Settings
window , your VideoPhone will not ring if dialed and the
other party will receive a message stating that you are
not taking calls.

Answering an Incoming VideoPhone call

Just like a regular phone call, picking up the telephone handset will answer the
DVC-1000 VideoPhone. You may also use the remote control to answer by
pressing the ENTER key when the “Answer” button on the screen is
highlighted in a dialog box.

If the telephone attached to your DVC-1000 is a cordless
model, press TALK on your phone to accept the call.

Placing a Manually Dialed VideoPhone Call with the
Telephone Handset

Pick up the telephone handset.
The DVC-1000 VideoPhone senses the phone is off the hook and a

prompt appears on the screen asking you to either enter a phone
number or press # key to select the Speed Dial List.

Enter the phone number into the DVC-1000 just as if you were using
a regular phone. See Entering Phone Numbers on pages 21-22
for help on completing a videocall.

The DVC-1000 rings while you wait for your call to be answered by
the party on the other end of the call.

When the other party answers, the VideoPhone call is connected.

17

Using the DVC-1000 (continued)

Placing a Speed-dial VideoPhone Call with the Telephone
Handset

To add a VideoPhone number or IP address as a S peed Dial entry , please see
page 26.

Pick up the telephone handset.
The DVC-1000 VideoPhone senses the telephone is off the hook and a

prompt appears on the screen asking you to either enter a phone number
or press # key to select the Speed Dial List.

The Speed Dial List appears, displaying the speed dial name assigned
to the party you want to call. Press the speed dial number on the handset.

The DVC-1000 VideoPhone rings while you wait for your call to be
answered by the party on the other end of the call.

When the other party answers, the VideoPhone call is connected.

If the other party has activated their video privacy , you will not see them;
but you will be able to hear them. If they have activated audio privacy,
you can see them; but not hear them. If you have activated your video
privacy , the other party will not see you and if you activated audio privacy ,
the other party will not hear you.

Placing a Manually Dialed VideoPhone Call Using the Remote

From the DVC-1000 VideoPhone Main Menu, select DIAL. The
Manual Dial screen appears.

Navigate with the arrow keys on the remote control to the Manual
Dial button and press ENTER.

Y ou can enter a phone number if you and the party you are calling
are connected to the Directory Service, or you can enter an IP
address (See page 23 for an example of an IP address). If you
are not connected to the i2eye Directory Service, the phone number
box will be grayed out on your screen.

Enter the phone number or IP address and select Dial.
You will hear ringing while you wait for your call to be accepted.

18

Using the DVC-1000 (continued)

Placing a Speed-dial VideoPhone Call with the Remote

To add a VideoPhone number or IP address as a S peed Dial entry , please see
pages 26.

From the Main Menu, select Dial. In the Dial screen the Speed
Dial List box is highlighted and the first speed dial entry is selected.

Navigate with the arrow keys to select the speed dial name assigned
to the party you want to call and press ENTER.

The DVC-1000 VideoPhone rings while you wait for your call to be
answered by the party on the other end of the call.

When the other party answers, the VideoPhone call is connected.

Speakerphone Mode

The DVC-1000 has a Speakerphone Mode if the call needs to be shared with
more than one person, or when it is desirable to talk without using the telephone
handset. In Speakerphone Mode, the speaker on the television and either the
built-in microphone in the DVC-1000 or an external microphone are used.
When a call is answered using the remote control, or a call is placed using the
remote control, the DVC-1000 VideoPhone is automatically in Speakerphone
Mode.

Switching from a Speakerphone Call to a Private Call

If you are sharing a VideoPhone call with a group using the Speakerphone
Mode and wish to conduct a private conversation, pick up the telephone handset
and turn down the audio on the television. The others in the group will not be
able to hear the conversation.

If Speakerphone Mode is not enabled by pressing the
‘Speakerphone’ button on the remote control, hanging up the
handset will end the videocall.

19

Using the DVC-1000 (continued)

Switching from a Private Call to a Speakerphone Call

If a VideoPhone call is in progress using a telephone handset, Speakerphone
Mode can be enabled:

Press the Speakerphone button on the DVC-1000 remote control.
When the dialog appears on the video display telling you to hang up

the phone, go ahead and hang up the phone.
Speakerphone Mode is now active.

When in Speakerphone Mode with the built-in microphone, you should face the
DVC-1000 VideoPhone unit when you speak so the microphone will pick up all
your words. Speak louder as you move further from the microphone. The
recommended distance from the microphone in S peakerphone Mode is 6 to 8
feet. The sensitivity of the built-in microphone can be adjusted from the

Settings>Mic Vol Screen (see page 40).

Using an External Microphone for Speakerphone Calls

To improve the audio in a group videoconference, an external microphone can
be plugged into the external microphone connector on the back of the
DVC-1000. When an external microphone is used, the built-in microphone on
the front of the DVC-1000 is disabled.

External
Microphone
Connector

20

Using the DVC-1000 (continued)

Entering Phone Numbers

The DVC-1000 can connect with other DVC-1000 VideoPhones throughout the
world. During the setup of the DVC-1000, you entered a Country code into
the Personal Information screen, along with an Area code and a Phone
number. To make calling a VideoPhone similar to using a regular telephone,
you enter VideoPhone numbers in a format similar to your local telephone
system.

Videocalls can be made using the remote control from the Manual Dial screen or
from an attached telephone. When using a telephone, the Country code and
Area code must be dialed along with the Phone number on all calls.

After entering the number into the Phone number box when using the remote
control to make a call, click on the Dial button to begin the VideoPhone call.

Calling a VideoPhone with the Same Country & Area Codes

In the Manual Dial screen, the Country code and Area code you entered for
your VideoPhone are set as the default entries. To complete a call to another
VideoPhone with the same Country and Area codes (i.e., a local video call),
simply enter the Phone number of the party you are calling.

Example: The VideoPhone you are calling has the local VideoPhone number
of 555-1212, you would leave the default Country and Area code boxes and
enter phone number 5551212. To make this call with a telephone handset, you
would dial 12125551212 (Country code+Area code+phone number.)

1
212
5551212

21

Using the DVC-1000 (continued)

Calling a VideoPhone with a Different Area Code

To complete a call to another VideoPhone with the same Country code, but a
different Area code (i.e., “a long-distance” call), enter the Area code and Phone
number of the party you are calling. (Remember: The DVC-1000 uses the
Internet for completing calls and not long-distance phone lines!)

Example: The VideoPhone you are calling has an Area code of 949 and a
phone number of 555-1212, you would leave the default Country code box,
enter 949 into the Area code box and then enter Phone number 5551212. From

a telephone handset you would dial 19495551212 to complete this call.

1

949
5551212

Calling a VideoPhone with a Different Country Code

T o complete a call to another V ideoPhone with a different Country code (i.e., an
“international call”), you need to enter the Country code, Area code and Phone
number of the other party .

Example: The VideoPhone you are calling has a Country code of 886, an Area
code of 2 and a phone number of 5555-1212, you would enter 886 into the
Country code box, 2 into the Area code box and then enter Phone number

55551212. From a telephone handset, you dial 886255551212 to complete this
call.

886

2
55551212

22

Using the DVC-1000 (continued)

Entering IP addresses

Calling a VideoPhone or H.323 Device with an IP address

If you are unable to dial another DVC-1000 by using its phone number , you can
complete a call by entering the IP address of the VideoPhone you want to call.
This will require obtaining the IP address for the device you want to call.

To complete a call to another VideoPhone or any other compatible
H.323-compliant videoconferencing device, ignore the Country code, Area
code and Phone number boxes in the Manual Dial screen. Use the remote
control to move the cursor to the Enter an IP address box.

Example: The VideoPhone or other device you are calling has an IP address
of 205.104.32.20, you would use the remote control to enter:

205 and then press the * key to enter a period
104 and then press the * key to enter a period
32 and then press the * key to enter a period
20

Then select the Dial button to complete this call.

205.104.32.20

The DVC-1000 supports domain name lookup. This means you can use
the domain name of a Web site as the IP address if a VideoPhone is
connected to this Website. For example, you can avoid entering an IP
address number and instead use the on-screen keyboard to dial an address
such as: www.myvideophone.com

23

Using the Configuration Menu

Main Screen

Ready for call

After starting the DVC-1000 VideoPhone, the Main Screen is displayed. The
self-view image should be displaying in the larger window . The following buttons
reside on the main screen:

Dial

View

Settings

Privacy

If this warning screen appears, click OK
and you will be shown the IP address
configuration screen. Manually input the
IP address. Please see #18 in the
Troubleshooting Section in this manual
for more information (Page 53).

Set up a speed dial list and choose from several methods of
placing a call to other VideoPhones. You can make a call by
entering an i2eye VideoPhone number, by entering an IP
address, or select an entry on the speed dial list.

Allows you to specify what is seen on the main application screen.
Choose full screen view or the default view , as well as Internet
connection status.

Change settings relating to video calls, personal information
and network information.

Select from several methods of audio and video privacy.

24

Using the Configuration Menu (continued)

Main Screen > Dial

The Dial screen contains the Speed
Dial List as well as buttons to manage

the Speed Dial List and make manual
VideoPhone calls

Speed Dial List

Manual Dial

This list allows up
to 50 Speed Dial
entries. Click the
Add button to add
to this list. A name
is dialed by highlighting the item and pressing the ENTER
button on the remote. After 10 entries are created, the
Speed Dial List will scroll to display entries 11 through 50.

Allows the manual dialing of another party by telephone
number or IP Address. When you click Manual Dial in the
screen above, the window below will appear . To enter the
phone number or IP Address,
use the remote’s number pad
or the on-screen keyboard.
Note: Click Dial to start a
VideoPhone call.

Recent Calls

The Recent Calls feature
displays a list of recently
dialed calls. To access this feature, select Recent Calls
on the Dial screen. The window below will appear . Navigate
to the desired phone number using the up and down
buttons on the DVC-1000 and press the ENTER button to
dial the number .

25

Using the Configuration Menu (continued)

Main Screen > Dial (continued)

Add

To add a Speed Dial entry, enter a name and a number
(or an IP address) using the remote’s number pad or the
on-screen keyboard.

John Smith

1

949
555-1212

Remove
Edit

Close

If this Warning screen
appears, an invalid IP
address has been
entered. Please correct
the IP address and try
again.

Click OK to complete the addition of a S peed Dial entry.

Removes a selected entry from the Speed Dial List.
Allows the modification of either the name or number (or

IP address) of a selected Speed Dial entry.
Closes the Dial screen, saving the current entries in the

Speed Dial List.

26

Using the Configuration Menu (continued)

Main Screen > View

The View screen allows the user to modify what the Main Screen may look like.

Default View

Full Screen View

Display Connection
Status

Details (Button)
View Connection Details

This is the standard view showing both the larger
main view window and the smaller self-view
window .

The main video window only is seen in this view .
When no call is in progress, the self-view will
display. Once a call is connected, the remote
caller’s video will display as well as a self-view
picture-in-picture.

This view is the same as the default view with the
addition of connection status information
appearing in the lower left corner of the main
screen.

Click this button to view the connection details.
Items such as video and audio formats and call
rates will be displayed. The connection details can
be viewed only while the DVC-1000 VideoPhone

is on a call.

27

Using the Configuration Menu (continued)

Main Screen > Settings

The Settings screen contains six buttons that allow the DVC-1000 to be
customized in different ways. Each of these settings are detailed starting on the
next page.

General

Personal
Information

Network

Update

Controls settings that adjust the way you view , listen and use the
DVC-1000 VideoPhone.

Contains information about the user and allows editing of
user information.

The Network Settings screen has five buttons that allow
you to setup your network address, DNS address, public
IP address, transmit and receive network speeds and a PING
network diagnostic tool.

DVC-1000 will look for system updates each time it starts up.
This setting allows you to search for an update manually .

Video

Mic Vol

Close

Adjustments to the video display settings can be made.
Used for adjusting the volume of the built-in microphone on your

DVC-1000.
Closes the Settings Screen and returns you to the Main screen.

28

Using the Configuration Menu (continued)

Main Screen > Settings >General

Always answer
incoming calls

Turn on video privacy
when answering calls

Play sound with
user input

Selecting this checkbox allows the DVC-1000 to
automatically accept any incoming call. Y ou will hear
two short beeps if a call is received with auto-answer
enabled. If this checkbox is not selected and a call is
received, a dialog box appears asking if you want to
accept the incoming call.

When this checkbox is selected, video privacy will be
turned on whenever a call is received. This blocks a
caller from seeing the you until you turn off video
privacy.

Select this checkbox to hear a beep with each function
pressed on the remote control. Y ou will hear no sound
when using the remote control if this is not selected.

29

Using the Configuration Menu (continued)

Main Screen >Settings > Personal Information

John Smith

1

555-1212

949
555-1212

Name

Country
Code

Area Code
& Phone #

Enter your name here. When a call is placed from your
VideoPhone, the name you enter will be displayed as a Caller
ID on the remote end of the call. Unless the VideoPhone you
call has auto-answer turned on, the party you wish to call will
decide whether or not to accept your call based on this name.

Each country is assigned a Country code for making video calls
between countries, similar to the regular international telephone
system. The Country code for the United S tates and Canada is
“1”. Other Country codes are listed on page 63. Enter your
Country code here (up to 3 digits).

The phone number is one you create for friends, family, and
others to call you. This is not associated with your home phone,
though you may wish to use your home phone number to make
remembering the number easier, or you may make up a new
one. This phone number will not be visible to any other users.
The DVC-1000 can support global phone number formats.
(up to 4 digit area codes and up to 9 digit phone numbers are
supported).

30

Using the Configuration Menu (continued)

Main Screen > Settings > Network

Address

DNS

Public IP

Speed

PING

Controls how the DVC-1000 obtains an IP address.

Allows you to enter a primary and secondary DNS address.
This screen controls how a Public IP address is obtained. If

the Public IP button is “grayed out” it means that your
DVC-1000 is searching for a public IP address. If this lasts
more than 30 seconds, the DVC-1000 will most likely not find a
public IP address. Please see #18 in the T roubleshooting sec­tion in this manual for more information.

Allows for setting transmit and receive speeds that best match
your current connection.

The PING network utility allows you to test the network con­nection of the DVC-1000 by “pinging” another IP address.

31

Using the Configuration Menu (continued)

Main Screen > Settings > Network > Address

DHCP

DHCP is the default option and is used when connecting directly to
a broadband modem that offers dynamic IP addressing or when
behind a router/DHCP server that offers static DHCP.

Fixed IP Fixed IP is used when connecting to a broadband connection that

offers static IP addressing or when behind a router that is not con­figured for static DHCP. This choice requires the input of specific
IP address information.

32

Using the Configuration Menu (continued)

Main Screen > Settings > Network > Address

PPPoE

IP address,
Subnet mask &
Gateway

User name &
Password

Host name (optional)

MAC: xx:xx:xx:xx:xx:xx

PPPoE is used when connecting directly to a DSL mo­dem that offers a PPPoE connection. Your user name
and password for the PPPoE account must be entered
in the provided fields.

These are all Internet settings that need to be provided
by your router configuration settings, ISP or Network
Administrator. These will be grayed if DHCP or PPPoE
are chosen.

The username and password are only used with a
PPPoE connection. Consult your ISP for this
information if you do not already have it.

Used for reporting the host name to the router/home
gateway in the DHCP table. This is rarely used and is
optional.

MAC (Media Access Control) is an unique identifier for
the Ethernet hardware of your DVC-1000. If you need
to know the MAC address of your DVC-1000, it can be
found on this screen.

33

Using the Configuration Menu (continued)

Main Screen > Settings > Network > DNS

When this screen
appears, Click OK to
save the changes and
restart the system.

NOTE: This screen will only appear if you have chosen Fixed IP.

Primary DNS

Secondary DNS

The Domain Name System (DNS) translates Internet domain names
(for example www.dlink.com which is easy for people to use and
remember) to IP addresses, which are what computers use to find
each other on the Internet.

Enter the Primary Internet DNS (Domain Name System).
These are Internet server addresses that you should be
able to obtain from your router configuration settings, ISP

or network administrator.

Enter the Secondary DNS address if you have one. Though
both primary and secondary DNS addresses are
recommended, only the primary address is required.

34

Using the Configuration Menu (continued)

Main Screen > Settings > Network > Public IP address

This screen allows you to view or edit the VideoPhone’s public IP address.

If you are sharing a broadband connection with another device (such as a PC),
you typically will need a router to accomplish the sharing of the connection.
Your router will usually have a Network Address Translation (NAT) mode in­stalled. The NAT affects the IP address of the DVC-1000 and any other devices
sharing your Internet Connection. See the Glossary on page 59 for a description

of a NA T.

Auto-detect public
IP address

Use Private IP
address

Specify public IP

Public IP address

This is the default and recommended setting. If the
DVC-1000 is behind a NAT router, and you leave this
checkbox selected, the VideoPhone will automatically use
your public IP address for placing and receiving calls. On
the majority of Cable and DSL broadband systems, leaving
this checked will result in simplified installation and use.

(Optional) Select this checkbox if you want to use your
VideoPhone ONL Y within a private network (LAN) or across
a VPN connection. If you select Use Private IP address,
the VideoPhone will not be able to place or receive calls
outside the private network and the Status Icons on the
Main Screen will appear with an “X” to indicate the
DVC-1000 is not connected to the Internet.

(Optional) Select this checkbox if you want to manually
change the DVC-1000 VideoPhone’s public IP address.

Using the number pad on the remote or the on-screen
keyboard, enter the public IP address. (Only available for
editing when Specify public IP is selected.)

35

Using the Configuration Menu (continued)

Main Screen > Settings > Network > Network Speed

The Network Speed screen offers you the option of selecting the speed that
is the best match for your current network or connection.

Change the settings by selecting the send or receive Change button and
select the value desired by moving the selection up or down in the list box.

Overestimating these settings may affect the call quality and is not
recommended. Contact your ISP, network administrator, or look in your
modem manual for correct values. The send and receive settings can
be different speeds. T ypically Cable and DSL modems receive at a higher
speed and send at a lower speed.

36

Using the Configuration Menu (continued)

Main Screen > Settings > Network > PING

PING is a network or Internet utility , used to test a network or Internet connection.
If you are having problems establishing a connection to another
VideoPhone after the setup of the DVC-1000, you can use the PING function to
test if your Internet connection is working correctly.

T o use the PING function, from the remote control, enter a known IP address on
your network or on the Internet into the Input Host Address box. Press the
PING button. If the IP address is valid, and the connection is made
successfully, a “ Pass. Host Reachable” message is received. If you enter a
valid IP address and the PING utility fails to reach the host, you will receive a
“Failed. Host Unreachable.” message. This indicates that a possible problem
with your Internet connection exists.

Press OK to return to the Network Settings screen.

37

Using the Configuration Menu (continued)

Main Screen > Settings > Update

The Update screen has several functions:

Click the box to automatically check for updates of the DVC-1000
VideoPhone. It is recommended this box be checked to allow updates
to be found.

Check for an update right now .
Displays the current version information.
Set Defaults will restore all settings to factory defaults. This will also

erase all speed dial entries that have been added.

If you select Check Now then the DVC-1000 will check for an update. If an
update is found the following message will appear.

Clicking YES will begin an update of the firmware in the DVC-1000. A rest art
of the DVC-1000 is required after the update is complete.

38

Using the Configuration Menu (continued)

Main Screen > Settings > Video

The DVC-1000 has the Automatically adjust video contrast checkbox enabled
by default, allowing automatic adjustment of the video contrast every 30
seconds. To manually adjust the Video settings, you must uncheck
the Automatically adjust video contrast checkbox.

• Color Saturation

• Image Brightness

• Image Contrast

• Video AGC Gain

To adjust any of the four video controls:

1. Use the up/down remote control arrow keys to select which control
needs adjustment.

2. Press the right arrow to increase the setting and the left arrow to
decrease the setting.

Note: You are changing the Video Settings for the local Self-view only. You cannot
change the settings of a remote VideoPhone you are on a call with.

Press OK to save changes and return to the Settings screen.

39

Using the Configuration Menu (continued)

Main Screen > Settings > Mic Vol

You can adjust the sensitivity of the built-in microphone from the Volume
Adjustment screen. This adjustment will control how the party on the other

end of the VideoPhone connection hears you.
To adjust the volume press the right arrow to increase the setting and the left

arrow to decrease the setting. The slider bar will indicate the volume level.
Click the Apply button to save the change.
Press OK after you are done to return to the Settings screen.
Note: A high microphone volume may cause audible feedback, resulting in

an echo that can affect how clearly the other party hears you.

40

Using the Configuration Menu (continued)

Main Screen > Privacy

Audio Privacy

Video Privacy

Do not Disturb

Audio Privacy prevents the audio on your side from

being sent to the remote caller. No one on the other
end of the VideoPhone call will be able to hear you if
this setting is checked, although they can see you.

Video Privacy keeps your video from being sent to
the remote caller. The person on the other end of the
videoconference call will not be able to see you if this
setting is checked.

This setting will keep a caller from being able to connect
to your VideoPhone. When a caller tries to connect with
you, they will receive a message indicating that you are

unavailable.

41

Using the DVC-1000 with D-Link Routers

Most D-Link routers now support a feature that allows easy one-click
configuration of the DVC-1000. Y ou will not need to manually configure the
ports. Upgrading your router to the latest firmware might be necessary to
support this feature. If you have other routers or you are having difficulty
with the DVC-1000, please read the information on pages 43 through 47
to learn how to open ports on routers.

To complete the configuration that allows the DVC-1000 to work with your
D-Link router, the D-Link DI-614+ router is shown above. In the DI-614+
configuration utility , go to the Advanced>Virtual Server screen and check the
DVC-1000 box in the Virtual Servers List. Click on Apply. Enter the Private IP
address assigned to your DVC-1000. No other configuration is needed with
supported D-Link routers to use the DVC-1000.

42

Using the DVC-1000 with Routers, Gateways
or Broadband Modems

Opening Ports on Your Routers and Gateways

The firewall security features built into most routers and gateways may
prevent users from accessing the video and audio of their DVC-1000.

A router connects to the Internet through a series of numbered ports. The ports
used by the DVC-1000 are often blocked from access over the Internet by the
firewall features of the router .

You may be able to connect to another VideoPhone, but not receive any video
or audio. This is a typical scenario of a firewall blocking the ports needed by the
DVC-1000 to send audio and video.

If this is the case, you need to open the ports on your router to the Internet to
allow access to the DVC-1000.

The port numbers used by the DVC-1000 are:

1720
15328
15329
15330
15331
15332
15333

The router or gateway that you are using may be different from the D-Link
DI-614+ wireless router example shown on the following pages. However, the
general procedure for opening ports will be similar . (If you do not have a D-Link
router, look for Virtual Server, Firewall Rules , Port Forwarding, Advanced or
Firewall in your router’s configuration utility .)

In the example that follows we begin by opening the DI-614+ Web configuration
utility and going to Advanced > Virtual Server.

Follow the steps on the next 2 pages to open the ports on your router for
successful operation of the DVC-1000.

43

Using the DVC-1000 with Routers, Gateways
or Broadband Modems (continued)

Opening Ports on Your Routers and Gateways (continued)

How to open ports on a router

A

B

C
D

15328

E

15328

F

G

A total of 7 ports must be opened for the DVC-1000 to work with most routers
or firewalls. To open these ports, please do the following:

A. Click Enabled
B. Give the Virtual Server a Name (such as i2eye)
C. Under Private IP, enter the IP address obtained from the

DVC-1000

(How to obtain an IP address from the DVC-1000:
T urn the DVC-1000 on. Using the remote control
highlight the Settings button on the Main Screen.
Navigate to Settings>Network>Network Address
>IP address)

D. Under Protocol Type, choose Both (TCP and UDP)
E. Under Private Port and Public Port, enter 15328

F. Under Schedule, click Always

G. Click Apply to save this entry

44

Using the DVC-1000 with Routers, Gateways
or Broadband Modems (continued)

Opening Ports on Your Routers and Gateways (continued)

Y ou have now completed the entering of one port to be opened. You will need to
open six more ports.

Repeat steps
ports: 15329, 15330, 15331, 15332 and 15333.

The last port will be opened slightly differently:

Y ou have now completed the opening of the 7 ports. Your DVC-1000 is ready to
use with your router or gateway!

(Important: Not all routers and gateways are the same; please refer to your
router or gateway user manual for specific instructions on opening ports.)

A through G five more times for each one of the following five

Repeat steps A through C on the previous page.



Choose TCP as the Protocol Type



Enter 1720 as the Private Port and Public Port



Under Schedule, Click Always



Click Apply to complete



45

Using the DVC-1000 with Routers, Gateways
or Broadband Modems (continued)

From the following sections, choose the heading that best applies to your
equipment or networking configuration.

Network With Multiple Public IP addresses

A Public IP address is visible on the Internet. (Most commonly found in business
environments.)

Recommended Procedure: If there is an available public IP address, simply
enter the IP address, subnet mask, and gateway into the applicable fields in the
Network Settings screen. If the network has a DHCP server , select the checkbox
under the Network Settings that says, “DHCP.” (Your network administrator
will be able to tell you whether or not the network has a DHCP server.)

Potential Issues: Some firewalls are configured in a way that could potentially
restrict H.323 data flow. Most current corporate firewalls are H.323 compliant.
If this is the case, configuring the firewall is accomplished by simply opening
the necessary H.323 ports into the network:

Port 1720 (TCP)
Ports 15328 – 15333 (UDP & TCP)

If your particular firewall does not have this option, consult the firewall’s
documentation on how to open specific ports needed for H.323 communications.

Broadband Modem and One PC

(This is the most common scenario found in a home or home office that currently
has one PC connected to its broadband modem.)

Recommended Procedure: Request from your ISP an additional public IP address.
With a second public IP address, the VideoPhone will be visible to the outside
world just as the existing PC. The ISP can either assign a static IP address or
allow you to dynamically request the IP address via DHCP. Follow the instructions
in Broadband Modem Only section, below , depending on what your ISP requires.

Because most broadband modems have only one Ethernet port, it will be
necessary to install a hub or switch between the modem and the rest of the
network. Using an Ethernet cable, connect the modem’s Ethernet port to the
applicable uplink port on the hub. Once that is done, you can plug the PC and
DVC-1000 VideoPhone into any other available port.

46

Using the DVC-1000 with Routers, Gateways
or Broadband Modems (continued)

Broadband Modem, Multiple PCs and a Hub

Commonly found in small offices, home offices, or homes with more than one PC where
multiple public IP addresses are available.

In order to install the DVC-1000 VideoPhone as another device behind a hub assign an
available public IP address to the VideoPhone.

Refer to the Broadband Modem Only section, below , for detailed installation instructions.

Broadband Modem, Multiple PCs and a Router

Commonly found in small offices, home offices, or homes with more than one PC where
only one public IP address is available.

Refer to the Using the DVC-1000 with Routers, Gateways or Broadband Modems section
starting on page 43 for detailed installation instructions.

Broadband Modem Only

This section applies only in the instance that the broadband connection is used exclusively
with the DVC-1000 VideoPhone and there are no PCs or other devices connected to the
broadband modem. Broadband cable modems allow this type of installation.

Recommended Procedure: Many ISPs act as DHCP servers and dynamically assign a
public IP address whenever the modem requests one. If your ISP has a DHCP server,
select the checkbox under the Network Settings. By choosing this option, you are not
required to know the IP address, gateway , subnet mask, or DNS numbers. They will all
be filled in automatically .

If your ISP offers Fixed IP addresses (also called Static IPs), all of the networking values
will have to be manually entered. Simply enter the public IP address, subnet mask,
gateway , and DNS numbers given to you by the ISP into the appropriate network settings
fields.

If you have a DSL modem, which offers a PPPoE connection, choose the PPPoE option
on the network settings screen. Fill in your username and password to authenticate.

Potential Issues: In order for the DVC-1000 VideoPhone to function properly over the
Internet, there must exist a public IP address for the world to see. If your ISP is acting as
a NA T and assigning private IP addresses, you will have to request a public IP address
in order for your VideoPhone to be able to receive calls.

47

Troubleshooting

1. Cannot make a call using a phone number .

Check that you did not misdial the number .

Remember to dial a country code and area code for all calls when using
a telephone handset to make video calls.

The VideoPhone is not connected to the Internet.

The VideoPhone is not registered with the Directory Service.

It may take the VideoPhone up to 10 minutes to register. Verify all
network settings, including DNS.

The other party is not registered with the Directory Service.

If you are calling someone who has an videoconference
endpoint besides a DVC-1000 VideoPhone, you will have to make
direct IP calls to them. If the other party has a DVC-1000 VideoPhone
and you cannot connect to them via the Directory Service, they are
probably not registered.

2. Cannot make direct IP calls.

VideoPhone is not connected to the Internet. See the Internet

Connection section in this T roubleshooting Guide.
The person you are trying to call is unreachable. Ensure the IP

address of the person you are trying to call is correct.

3. T elephone or television produces an off-hook signal.

Telephone is off the hook. Hang up the phone.

4. Telephone or television produces a fast busy signal.

Person you are trying to call is not registered with the directory
service. Call the person using direct IP or wait until the person is

registered with the directory service.

Person you are trying to call is in a call or has rejected your call.

Try your call at a later time.

48

Troubleshooting (continued)

5. Picking up the phone displays a window with speed dial list or
brings up a message about no entries in the speed dial list.

VideoPhone is not registered with the Directory ervice. Sometimes

it takes the VideoPhone up to ten minutes to register .
V erify all network settings, including DNS.

6. Telephone doesn’t ring with an incoming call.

VideoPhone is set for Auto-Answer. If the VideoPhone is set up for

Auto-Answer then the phone will not ring with an incoming call. Fix by
turning off Auto-Answer via the Settings>General menu.

Telephone is not properly plugged in. Ensure that the phone is
properly plugged into the VideoPhone. If the telephone is not
self-powered, ensure that it is properly plugged into a power supply.
Consult your telephone user manual for reference.

Telephone ringer is off. Make sure the ringer on the phone is turned
on. Consult your telephone user manual for reference.

7. VideoPhone freezes-up while answering a call.

VideoPhone is not functioning properly behind a firewall.
See #9 in the next section, “No video in a call” solution.

8. Poor video in a call.

Camera out of focus. The other party should focus their camera by

twisting the knob on the VideoPhone until the image is in focus.
Incorrect Network Speeds. See Incorrect Network Speeds Section in

this T rouble Shooting Guide
Excessive motion in the picture you are receiving. A background

with less motion provides a better , smoother video picture.

49

T roubleshooting (continued)

9. No video in a call.

Video cables are not plugged in correctly. Ensure that your video

cables are correctly plugged into the TV . Make sure that the TV is set for
video input. Consult your TV manual for reference.

Incorrect network speeds. See Incorrect Network Speeds Section in
this Troubleshooting Guide.

VideoPhone is not functioning properly behind a firewall.

Place the IP address of the VideoPhone in the DMZ of the firewall. Consult
your routers documentation or your network administrator for help on
doing this.

Port forward the appropriate ports to the VideoPhone. The
VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and
UDP) open to function properly. See the section Using the DVC-1000
with Routers, Gateways or Broadband Modems on page 43, or consult
your router’s documentation or your network administrator for help on
doing this.

VideoPhone is not functioning properly behind NAT.

Go to Settings>Network>Public IP. Press Enter on the remote when
the cursor is over “Auto detect public IP address.” If the VideoPhone is
unable to detect the public IP address, it should be entered manually
using “Use specific IP address.” The VideoPhone’s public IP address is
given to you by either your ISP or network administrator .

10. Video freezes during a call.

Other party muted their video. If the other party mutes their video

you will not be able to see him or her .
Network is congested. Give the VideoPhone a couple of minutes to try

to recover , or disconnect the call and try again at a later time.

50

Troubleshooting (continued)

1 1. No audio in call.

Audio cables are not plugged in correctly. Ensure that your audio

cables are correctly plugged into the TV . Make sure that the TV is set for
video input. Check the volume level on the TV . Consult your TV manual
for reference.

Telephone is not setup properly. Plug the telephone into the back of
the VideoPhone. If the telephone is powered (cordless) make sure that it
is plugged into a power supply . Consult your telephone user manual for
reference.

Port forward the appropriate ports to the VideoPhone. The
VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and
UDP) open to function properly. See the section Using the DVC-1000
with Routers, Gateways or Broadband Modems on page 43, or consult
your router’s documentation or your network administrator for help on
doing this.

VideoPhone is not functioning properly behind NAT. Go to the
Settings>Network>Public IP screen. Select “Auto detect public IP

address.” If the VideoPhone is unable to detect the public IP address, it
should be entered manually using “Fixed IP.” The public IP address is
given to you by either your ISP or your network administrator .

Incorrect network speeds. See the Incorrect Network Speeds
section in this T roubleshooting Guide

V olume is adjusted incorrectly. You can adjust the volume on the TV
as you would when watching a television show . You might also be able
to adjust the volume on your telephone. Consult your TV and/or telephone
user guide for support.

12.

Audio stops during a call.

Other party muted their audio. If the other party mutes their audio

you will not be able to hear him or her .
Network is congested. Give the VideoPhone a couple of minutes to try
to recover , or disconnect the call and try again at a later time.

51

Troubleshooting (continued)

13. Audio has an echo.

Other party television is too loud. The other party television volume

needs to be turned down.

14. Excessive delay during a conversation.

Incorrect network speed settings (too fast). Decrease the send/

receive speeds from the Settings>Network>Speed screen and attempt
the call again.

15. Error

Unable to find the Update Server.
No connection to the Internet.
Local setting may be incorrect.
Firewall not allowing FTP out.

In the above cases, consult your router manual/network adminstrator .

Update Server is temporarily unavailable.

If the Update S tatus Icon is the only one showing as “failed”, you will
not be prevented from making and receiving videocalls.

Error displays on main screen.

16.

VideoPhone cannot obtain public IP address (Router’s address).

See “VideoPhone cannot obtain IP address automatically” section, #18
below .

displays on Main Screen.

17. Error

VideoPhone could not register with the Directory Service.

Sometimes it takes the VideoPhone up to ten minutes to register . V erify
all network settings, including DNS. Check your network settings. If this
is the only Status Icon showing as “failed”, you will not be able dial a
videophone number to make a call. It will be necessary to dial using an
IP address.

displays on main screen.

52

Troubleshooting (continued)

18. VideoPhone cannot obt ain IP address automatically

Not properly connected to a DHCP server . Check connection to LAN,

by verifying a link light on the back of the VideoPhone. Make sure that
the router is setup for DHCP. Consult either your router’s user manual
for reference or your network administrator .

IP address is not accessible to the VideoPhone.

Need to statically assign an IP address, subnet mask, gateway and DNS
values. If the VideoPhone is on a private network consult your router’s
user manual or network administrator .

Broadband Modem not enabled to assign more than one private
IP (This is common in DSL environments)

Reset modem. Once booted, connect the VideoPhone and allow the
DHCP function to assign an IP (be sure both the DHCP checkbox on
the Network Address screen and the Auto-detect Public IP checkbox
on the Public IP Address screen are checked.

19. VideoPhone reports packet loss.

Incorrect Network Speeds. See Incorrect Network S peeds section in
this T roubleshooting Guide.

Network line is congested. If the packet loss is from one to six percent

it will probably be due to network congestion. The VideoPhone will be
able to recover .

20. VideoPhone is not connected to the Internet.

Ethernet cable is not properly plugged into the VideoPhone. Ensure

that the RJ-45 cable is properly plugged into the back of the VideoPhone.
A steady green light on the Ethernet port indicates a valid link has been
made.

Invalid DNS entries. The VideoPhone requires at least one valid DNS
entry . Consult your ISP or network administrator for the DNS IP addresses.

Invalid IP, subnet mask and/or gateway. All three of these values
have to be correct for the VideoPhone to function properly . Recheck all
of these values. Consult your ISP or network administrator for these
values.

53

Troubleshooting (continued)

21. Public IP button is not enabled.

VideoPhone hasn’t been able to detect IP address yet.

The VideoPhone can take up to several minutes to auto detect the public
IP address. Also, check the DNS settings in the Network>DNS screen.

22. Incorrect network speeds.

Incorrect entries for network speed. Consult your ISP or network

administrator to verify the correct send and receive speeds for your
VideoPhone.

Incorrect entries for network speed. While in a call, turn on
Connection Status from the View menu. If the VideoPhone is reporting

packet loss, decrease your receive speed until the VideoPhone reports
zero percent packet loss. If you are not reading any packet loss, increase
your download speed, to the point where you do not report packet loss.
The other party might need to increase their upload speed to be greater
than or equal to your download speed.

23. VideoPhone does not boot up.

Video is not being displayed on television.

Ensure that the video and audio cables are plugged in correctly to both
the VideoPhone and television. The television should be set for video
input. Consult your television user manual for support.

The VideoPhone doesn’t have power or is not turned on.

Ensure that the AC adapter is plugged into an outlet and the other end is
plugged into the VideoPhone. The switch on the back of the VideoPhone
must be set to the on position.

Not enough time given to finish booting.

The boot up process could take several minutes. Be sure you wait long
enough. If the VideoPhone still doesn’t boot up, turn it off for one to two
minutes and then turn it back on.

24. After removing the lens cover, the image in the Main window has a

red or yellow tint.

Press the CONTRAST button on the remote. This will reset the video
settings of the VideoPhone, or leave the Automatically adjust video
contrast box checked in the SETTINGS menu.

54

Frequently Asked Questions

1

What is D-Link´s i2eye?

i2eye (TM) is a breakthrough communications video appliance that provides
IP videoconferencing and connects to any standard television. Simple to
install and use, the small unit sits on top of the television and contains a
video camera that can stream up to 30 frames per second over the Internet
to friends, family and business associates.

When connecting my DVC-1000 behind a router or firewall, what

2

ports do I need to open?

The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP
and UDP) open to function properly. See the section Using the DVC-1000
with Routers, Gateways or Broadband Modems on page 43, or consult your
router’s documentation or your network administrator for help on doing this.

I’ve seen videophones that connect using the phone line, and the

3

picture is always small and choppy. How is i2eye different?

i2eye connects over high-speed broadband, and it delivers up to 30 frames
per second. Videophones using a slow analog plain old telephone line can’t
deliver smooth video pictures over their small LCD display . They show what

appears to be a series of still pictures rather than full motion video

What is the D-Link Directory Service?

4

The D-Link Directory Service is a D-Link hosted server which allows you
to register a “phone number” with your DVC-1000 VideoPhone. When
someone with a DVC-1000 dials this “phone number”, your DVC-1000 will
ring and you will be able to accept a call. In the same manner you can call
others by dialing their “phone number”. This allows you to contact another
DVC-1000 without knowing its IP address. Any DVC-1000 connected to a
broadband modem will have the capability of using the

Directory Service.

Can I use the DVC-1000 with a computer and monitor instead of a

5

TV?

Yes. The DVC-1000 can be used with a computer and monitor instead of a
TV. However, you will need a TV Tuner / Video Capture device or a video

card that accepts video input from an RCA jack.

55

Frequently Asked Question (continued)

6

7

8

How large will the image be?

As large as the TV screen. i2eye supports three screen formats. The first
is a picture-in-picture mode that has the incoming video covering about
half the television screen and the outbound video in a smaller window.
The second is full screen mode. This mode displays the incoming video
across the entire television screen. The third is connection status mode.
This mode displays the picture-in-picture mode and gives you an idea of

the upload and download speed.

Can I use the DVC-1000 with a non-D-Link directory service?

No. The DVC-1000 is designed to automatically connect to the D-Link
Directory Service. This is a free service and is available to anyone with a
DVC-1000. The Directory Service allows for calling another DVC-1000

VideoPhone by using a phone number instead of using an IP address.

Do I need a PC to use i2eye?

9

10

i2eye is a complete standalone system that handles all the communications,
so you don’t need a PC. Just connect it to the TV and broadband connection
and go. You can also use it with any PC with video input capabilities.

Can I connect i2eye without wires?

Yes! D-Link now offers the DVC-1100 Wireless Broadband VideoPhone.
Y ou can also add the optional DWL-810+ device to the DVC-1000, allowing
you to configure your complete system without wires (note: you need a
wireless router or access point). The DWL-810+ bridges from i2eye’s wired
Ethernet connection to a wireless router or access point that is connected

to the cable or DSL modem

How easy is i2eye to setup?

Very easy. When users first turn on i2eye they will be walked through a
Setup Wizard that is designed to get the VideoPhone up and working
quickly. The wizard asks for the information needed to connect to a
broadband Internet connection. Once the information is sent, i2eye will
connect to the D-Link i2eye server. The server will assign an “Internet
telephone number” to the device. It will not be necessary to work with
cumbersome IP addresses when you want to communicate using the
i2eye.

.

56

Frequently Asked Question (continued)

11

12

13

What devices can I connect to with the DVC-1000?

With the DVC-1000 you can connect to any hardware or software that is
H.323 compatible. If you are not sure if your hardware or software is H.323
compatible, please contact the manufacturer/developer . If you are using a
PC with a Windows operating system, you can use Microsoft NetMeeting
with any webcam to connect to the DVC-1000. NetMeeting is a common
H.323-compatible videoconferencing software application.

What standards drive i2eye?

i2eye is based on the H.323 industry standard video streaming over IP
protocol. This ensures that any H.323 compliant device will communicate
together seamlessly. i2eye is a broadband appliance that draws from
D-Link’s sixteen years of experience as a leading Ethernet manufacturer .

Do I have to take every call?

i2eye’s configuration menu provides settings for three types of privacy:
Audio Privacy, Video Privacy , and Do Not Disturb, so you are in control.

When the Audio Privacy is activated, incoming callers will be able to see
video from your end, but not hear you. When the Video Privacy is activated,
incoming callers will be able to hear audio from your end, but not see you.
And when Do Not Disturb is activated, incoming callers will receive a
message indicating that you are not available. If you do not answer a call
within 10 rings (one minute) the call will terminate and the caller will receive
an “Incomplete Call” message.

57

Glossary of Terms

Bandwidth: A measure of the rate at which data can be sent and received

through a network. This value is usually given in bits per second (bps)
or mega bits per second (kbps).

CIF (Common Intermediate Format): An intermediate video format. When

DVC-1000 video is transmitted over a network, the sizes will be CIF,
QCIF, or SQCIF. The VideoPhone will default to CIF. CIF resolution is
352 x 288.

DHCP (Dynamic Host Configuration Protocol): A protocol that network

devices use to obtain an IP address, subnet mask, gateway and DNS
addresses automatically . A DHCP server can be a router , ISP server , or
PC running Internet connection sharing. See Static IP address.

Directory Service: A service that allows users to make videoconferencing

calls with telephone numbers. It does this by correlating telephone
numbers to actual public IP addresses.

DNS (Domain Name System): A system used to translate computer names

into IP addresses. For example, a DNS server would translate

www.dlink.com into 64.7.210.132.

DSL (Digital Subscribers Line): A technology that delivers digital information

at a high speed through a user’s telephone line. The most common
DSL is ADSL (Asymmetrical Digital Subscribers Line) where the
download speed is usually much higher than the upload speed.

Ethernet: The port on the back of the DVC-1000 VideoPhone that is used to

send and receive data over a network.

H.323: S tandard defining videoconferencing over the Internet.

Home Gateway: A term commonly interchanged with router. Also called a

residential gateway .

58

Glossary of Terms (continued)

IP address (Internet Protocol Address): An IP address is a number that

identifies a computer connected to the Internet. Every computer that is
connected to the Internet must have a unique IP address. An IP address
consists of four sections separated by periods. Each section contains
an 8-bit value represented as a number ranging from 0 to 255.

Public IP address: An IP address that is not behind a NAT router . This
IP address is visible from the Internet.

Private IP address: An IP address that is behind a NAT, which is not
visible to the Internet. The preferred ranges for private IP address are
either 192.168.x.x or 10.0.0.x.

Dynamic IP address: An IP address for a particular network device
(PC, VideoPhone, router) that is dynamically assigned by a router or
ISP and will not remain the same from session to session. See DHCP.

Static IP address: An IP address for a particular network device (PC,
VideoPhone, router) that doesn’t change. See DHCP.

ISP (Internet Service Provider): A commercial organization that provides

subscribers with access to the Internet.

LAN (Local Area Network): A network that is designed to span small distances.

These are most commonly used in small buildings, businesses and
homes with multiple PCs. See WAN.

MAC (Media Access Control): A unique identifier for the Ethernet hardware of

your DVC-1000.

NA T (Network Address T ranslation): A technology that allows multiple network

devices to share the same IP address. NA T devices forward all incoming
and outgoing information to the correct network devices. Most NAT
devices have firewall capabilities.

QCIF (Quarter Common Intermediate Format): An intermediate video format.

QCIF resolution is 176x144. The DVC-1000 VideoPhone will send
QCIF-sized video only if the remote endpoint cannot decode CIF.

59

Glossary of Terms (continued)

QoS (Quality of Service): Allows guaranteed bandwidth and packet delivery

between

Router: A device that attaches two or more network devices and forwards data

accordingly. Most consumer type routers act as DHCP servers, NATs
and firewalls.

DMZ (Demilitarized Zone): Devices set up to be in the router’s DMZ will see

all network traffic.

Port Forwarding: The router will forward public-side incoming information to a

specified device on the private side. The router will forward only the
data that is received on the specified ports. This is usually set through
the advanced settings in the router’s web interface. Also known as

Virtual Server or Firewall Rules.

Ports: A port is a specified path in which data travels. Each type of dat a that is

transmitted over the Internet travels down a specified port. A router will
forward information from one port to another, and a firewall will open
only a specified number of ports.

network devices over a network.

SQCIF (Subquarter Common Intermediate Format): An intermediate video

format. SQCIF resolution is 128x96. The DVC-1000 VideoPhone will
send SQCIF-sized video only if the remote endpoint cannot decode CIF
or QCIF.

SLIC (Subscriber-Line Interface Circuit): Provides a phone’s analog dial tone,

busy tone, dual-tone multiple-frequency (DTMF) generation and
decoding, caller ID and ring-signaling functions. The SLIC allows the
DVC-1000 to work with a standard telephone without connecting to the
phone system.

TCP (Transmission Control Protocol): An Internet protocol used by the

DVC-1000 VideoPhone in addition to UDP.

UDP (User Datagram Protocol): The Internet protocol most commonly used

by the DVC-1000 VideoPhone to send and receive audio and video data.

W AN (Wide Area Network): A network that is designed to span large distances.

See LAN.

60

Technical Specifications

Internal Processor

ARM-9 ASIC Communication Processor

Standards Compliant

ITU H.323 (IP communications)
Video: H.263
Audio: G .71 1, G.723

Data Rates/Frame Rates

64 Kbps—512 Kbps
Up to 30fps

Video

Up to 30fps CIF (352 x 288 pixels), QCIF (176 x 144)
Picture-In-Picture (PIP)
Automatic brightness control
DVC-1000 Robust Video

Audio

Input/Output

Camera

T elephone interface- Full Duplex Audio
Echo cancellation
Voice only to and from V oice over IP endpoints
DVC-1000 Robust Audio
Half-duplex speakerphone

Power
Audio Out
Video Out
10BaseT Ethernet (RJ-45)
SLIC for telephone
External Microphone

Manual tilt
Manual focus

61

Technical Specifications (continued)

LED Indicators

Power
S tatus
Video monitor
Network link and transmit

User Interface

Dialing
Diagnostics
Quality of service measurement
Manual or auto answer
Incoming Caller ID
Privacy shutter via video mute and/or audio mute
Do Not Disturb mode
Answer using infrared remote control or the telephone

Dialing Capabilities

Speed dial list allows up to 50 entries
Manual dialing with telephone handset using Directory Service
Manual dialing with direct IP entry

Remote Software Update

Software update, automatic or manual

Network

S tandard:IEEE 802.3
IP-based network including Ethernet, Cable, DSL, or T -1
DHCP compliant or fixed IP with subnet mask, DNS and gateway

Physical

DVC-1000 VideoPhone: height x depth x width

1.50" (38mm) x 6.08" (155mm) x 8.07" (205mm)
Weight:
14 oz. (.398kg)

Electrical

Power supply:
Auto-switching 2 Amp; 5.0 Volt output

Patent Pending

62

List of Country Codes

Code Country

93 Afghanistan
355 Albania
213 Algeria
684 American Samoa
376 Andorra
244 Angola
809 Anguilla
268 Antigua
54 Argentina
374 Armenia
297 Aruba
247 Ascension Island
61 Australia
43 Austria
994 Azerbaijan
242 Bahamas
973 Bahrain
880 Bangladesh
246 Barbados
375 Belarus
32 Belgium
501 Belize
229 Benin
809 Bermuda
975 Bhutan
591 Bolivia
387 Bosnia and Hercegovina
267 Botswana
55 Brazil
284 British Virgin Islands
673 Brunei
359 Bulgaria
257 Burundi
855 Cambodia
237 Cameroon
1 Canada
238 Cape Verdi
345 Cayman Islands
236 Central African Republic
235 Chad
56 Chile
86 China
57 Colombia
269 Comoros and Mayotte
242 Congo
682 Cook Islands
506 Costa Rica
385 Croatia
53 Cuba
357 Cyprus
420 Czech Republic
45 Denmark
246 Diego Garcia

Code Country

253 Djibouti
767 Dominca
809 Dominican Republic
593 Ecuador
20 Egypt
503 El Salvador
240 Equatorial Guinea
291 Eritrea
372 Estonia
251 Ethiopia
500 Falkland Islands
679 Fiji
358 Finland
33 France
596 French Antilles
594 French Guiana
241 Gabon
220 Gambia
995 Georgia
49 Germany
233 Ghana
350 Gibraltar
30 Greece
299 Greenland
473 Grenada
671 Guam
502 Guatemala
224 Guinea
245 Guinea-Bissau
592 Guyana
509 Haiti
504 Honduras
852 Hong Kong
36 Hungary
354 Iceland
91 India
62 Indonesia
98 Iran
964 Iraq
353 Ireland
972 Israel
39 Italy
225 Ivory Coast
876 Jamaica
81 Japan
962 Jordan
7 Kazakhstan
254 Kenya
965 Kuwait
856 Laos
371 Latvia
961 Lebanon
266 Lesotho

63

List of Country Codes (Continued)

Code Country

231 Liberia
218 Libya
423 Liechtenstein
370 Lithuania
352 Luxembourg
853 Macao
389 Macedonia
261 Madagascar
265 Malawi
60 Malaysia
960 Maldives
223 Mali
356 Malta
692 Marshall Islands
222 Mauritania
230 Mauritius
52 Mexico
373 Moldova
33 Monaco
976 Mongolia
473 Montserrat
212 Morocco
258 Mozambique
95 Myanmar (Burma)
264 Namibia
674 Nauru
977 Nepal
31 Netherlands
599 Netherlands Antilles
869 Nevis
687 New Caledonia
64 New Zealand
505 Nicaragua
227 Niger
234 Nigeria
683 Niue
850 North Korea
967 North Yemen
47 Norway
968 Oman
92 Pakistan
680 Palau
507 Panama
675 Papua New Guinea
595 Paraguay
51 Peru
63 Philippines
48 Poland
351 Portugal
974 Qatar
40 Romania
7 Russia
250 Rwanda

Code Country

670 Saipan
378 San Marino
239 Sao T ome and Principe
966 Saudi Arabia
221 Senegal
381 Serbia and Montenegro
248 Seychelles
232 Sierra Leone
65 Singapore
421 Slovakia
386 Slovenia
677 Solomon Islands
252 Somalia
27 South Africa
82 South Korea
34 Spain
94 Sri Lanka
290 St. Helena
869 St. Kitts/Nevis
249 Sudan
597 Suriname
268 Swaziland
46 Sweden
41 Switzerland
963 Syria
886 Taiwan
7 Tajikistan
255 Tanzania
66 Thailand
228 Togo (Togolese Republic)
690 Tokelau
676 Tonga
216 Tunisia
90 Turkey
688 Tuvalu (Ellice Islands)
256 Uganda
380 Ukraine
971 United Arab Emirates
44 United Kingdom
598 Uruguay
1 USA
7 Uzbekistan
678 New Hebrides
39 Vatican City
58 Venezuela
84 Viet Nam
681 Wallis and Futuna
685 Western Samoa
381 Yemen
243 Zaire
260 Zambia
263 Zimbabwe

64

Contacting Technical Support

T echnical Support

Y ou can find the most recent sof tware and user documentation on the i2eye
website.

D-Link provides free technical support for customers within the United S tates and
Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link T echnical Support through our
web site or by phone.

Tech Support for customers within the United States:

D-Link i2eye Technical Support over the Telephone:

(800) 93-i2EYE
24 hours a day , seven days a week

D-Link Technical Support over the Internet:

http://www.i-2-eye.com
email: [e-mail]

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone:

[phone]
Monday to Friday 8:30am to 9:00pm EST

D-Link Technical Support over the Internet:

http://support.dlink.ca
email:[e-mail]

65

Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited
warranty for its product only to the person or entity that originally purchased the product from:

• D-Link or its authorized reseller or distributor and

• Products purchased and delivered within the fifty states of the United S t ates, the District of Columbia,

U.S. Possessions or Protectorates, U.S. Military Installations, addresses with an APO or FPO.

Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will be
free from material defects in workmanship and materials from the date of original retail purchase of the
product, for the period set forth below applicable to the product type (“Warranty Period”), except as otherwise
stated herein.

1-Y ear Limited W arranty for the Product(s) is defined as follows:

• Hardware (excluding power supplies and fans) One (1) Y ear

• Power Supplies and Fans One (1) Y ear

• Sp are parts and sp are kits Ninety (90) days

D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no
charge to the original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be
rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not be new or
have an identical make, model or part. D-Link may in its sole discretion replace the defective Hardware (or
any part thereof) with any reconditioned product that D-Link reasonably determines is substantially equivalent
(or superior) in all material respects to the defective Hardware. Repaired or replacement Hardware will be
warranted for the remainder of the original Warranty Period from the date of original retail purchase. If a
material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not practical
to repair or replace the defective Hardware, the price paid by the original purchaser for the defective Hardware
will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or p art thereof) that
is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon
replacement or refund.

Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will
substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the
applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Warranty Period”), provided that the Software is properly installed on approved hardware and operated
as contemplated in its documentation. D-Link further warrants that, during the Warranty Period, the magnetic
media on which D-Link delivers the Software will be free of physical defects. D-Link’s sole obligation shall be
to replace the non-conforming Software (or defective media) with software that substantially conforms to D­Link’s functional specifications for the Software or to refund at D-Link’s sole discretion. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject
to the terms and conditions of the license granted by D-Link for the Software. Software will be warranted for
the remainder of the original Warranty Period from the date or original retail purchase. If a material non­conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to
replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software
will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned
to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.

Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D­Link’s products will not be applied to and does not cover any refurbished product and any product purchased
through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators
expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being
sold “As-Is” without any warranty whatsoever including, without limitation, the Limited Warranty as described
herein, notwithstanding anything stated herein to the contrary .

Submitting A Claim: The customer shall return the product to the original purchase point based on its
return policy . In case the return policy period has expired and the product is within warranty, the customer
shall submit a claim to D-Link as outlined below:

• The customer must submit with the product as part of the claim a written description of the Hardware

defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same.

66

• The original product owner must obtain a Return Material Authorization (“RMA”) number from the
Authorized D-Link Service Office and, if requested, provide written proof of purchase of the product (such
as a copy of the dated purchase invoice for the product) before the warranty service is provided.

• After an RMA number is issued, the defective product must be packaged securely in the original or
other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number
must be prominently marked on the outside of the package. Do not include any manuals or accessories
in the shipping package. D-Link will only replace the defective portion of the Product and will not ship
back any accessories.

• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery
(“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the property of D­Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt.
Herrmann, Fountain V alley , CA 92708. D-Link will not be held responsible for any packages that are
lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS
Ground or any common carrier selected by D-Link, with shipping charges prepaid. Expedited shipping is
available if shipping charges are prepaid by the customer and upon request.

D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product that
is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link
not to be defective or non-conforming.

What Is Not Covered: This limited warranty provided by D-Link does not cover: Products, if in D-Link’s
judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with, defaced or
removed; Initial installation, installation and removal of the product for repair , and shipping costs; Operational
adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs
in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software,
firmware or other products or services provided by anyone other than D-Link; Products that have been
purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the
liquidators expressly disclaim their warranty obligation pertaining to the product. Repair by anyone other
than D-Link or an Authorized D-Link Service Of fice will void this Warranty.

Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE
PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY W ARRANTY OF ANY KIND WHA TSOEVER INCLUDING ,
WITHOUT LIMIT A TION, ANY WARRANTY OF MERCHANT ABILITY , FITNESS FOR A PAR TICULAR PURPOSE
AND NON-INFRINGEMENT . IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITOR Y
WHERE A PRODUCT IS SOLD, THE DURA TION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO
NINETY (90) DA YS. EXCEPT AS EXPRESSL Y COVERED UNDER THE LIMITED WARRANTY PROVIDED
HEREIN, THE ENTIRE RISK AS TO THE QUALITY , SELECTION AND PERFORMANCE OF THE PRODUCT
IS WITH THE PURCHASER OF THE PRODUCT.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LA W , D-LINK IS NOT LIABLE UNDER
ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUIT ABLE THEORY FOR
ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER,
WHETHER DIRECT , SPECIAL, INCIDENT AL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED T O,
DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT , WORK STOPP AGE, COMPUTER
FAILURE OR MALFUNCTION, F AILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH
D-LINK’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMA TION OR DA T A CONT AINED IN, ST ORED
ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE)
RESUL TING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING
OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED
WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING
PRODUCT . THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR
REMEDIES, EXPRESS, IMPLIED OR ST A TUTORY

Governing Law: This Limited Warranty shall be governed by the laws of the S tate of California. Some st ates
do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an
implied warranty lasts, so the foregoing limitations and exclusions may not apply. This limited warranty
provides specific legal rights and the product owner may also have other rights which vary from state to state.

Trademarks: D-Link is a registered trademark of D-Link Systems, Inc.

trademarks are the property of their respective manufacturers or owners.

Other trademarks or registered

67

Copyright Statement: No part of this publication or documentation accompanying
this Product may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from
D-Link Corporation/D-Link Systems, Inc., as stipulated by the United St ates
Copyright Act of 1976. Content s are subject to change without prior notice.
Copyright© 2002 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.

CE Mark Warning: This is a Class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.

FCC Statement: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communication. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

For detailed warranty outside the United States, please contact corresponding local
D-Link office.

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Registration

Product registration is entirely voluntary and failure to complete or return
this form will not diminish your warranty rights.

(04/04/05)

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