Dish Network Solo 381 User Manual

Important Safety Precautions iii

1 Introduction

WELCOME 2

OW TO USE THIS GUIDE 2

BOUT YOUR DISH NETWORK ACCOUNT 3

ATCHING TV NOW 4

DDITIONAL SERVICES 5

BOUT SATELLITE TV RECEPTION 5

HY CONNECT TO A PHONE LINE 6

2 Receiver and Remote Control

REMOTE CONTROL 8

ATELLITE RECEIVER FRONT PANEL 12

ATELLITE RECEIVER BACK PANEL 12

SING THE MENUS 13

SING TEXT FIELDS 15

3 Finding Programs to Watch

CHANGING CHANNELS 18

SING THE PROGRAM GUIDE 18

SING THE BROWSE BANNER 19

SING SEARCH TO FIND A PROGRAM 20

INDING A PROGRAM BY ITS THEME 21

4 Pay-Per-View

BUYING A PAY-PER-VIEW PROGRAM 24

EVIEWING PAY-PER-VIEW PURCHASES 24

5 Favorites Lists

WHAT ARE FAVORITES LISTS? 28

REATING OR CHANGING FAVORITES LISTS 28

AMING FAVORITES LISTS 29

SING FAVORITES LISTS 29

6 Locks

WHAT ARE LOCKS? 32

REATING OR CHANGING A PASSWORD 32

OCKING AND UNLOCKING YOUR RECEIVER 33

REATING OR CHANGING RATINGS LOCKS 33

REATING OR CHANGING CHANNEL LOCKS 34

OCKING OR UNLOCKING PAY-PER-VIEW CHANNELS 34

IDING ADULT CONTENT 35

OCKING OR UNLOCKING THE FRONT PANEL 35

Table of Contents

7 Interactive TV

8Timers

9 Remote Control Setup

DISHHOME 38

USTOMER SUPPORT 38

TIMERS 40

SING THE TIMERS LIST 42

ETTING UP A QUICK RECORD 42

ETTING UP AN AUTOMATIC TIMER 42

ETTING UP A MANUAL TIMER 43

ELETING A TIMER 43

VERLAPPING TIMERS 44

IMPROVING RECEIVER CONTROL 46

ONTROLLING OTHER COMPONENTS 49

ECOVER BUTTON 55

EACHING ANOTHER REMOTE CONTROL 56

ENDING DISCRETE POWER ON AND OFF 58

10 Receiver Customization

USING CALLER ID 60

HANGING LANGUAGES 61

SING CLOSED CAPTIONING 61

SING DOLBY® SURROUND SOUND 62

HANGING THE PROGRAM GUIDE ORDER 64

HANGING THE GUIDE DISPLAY 64

ESETTING TO FACTORY DEFAULTS 65

11 Connections and Setup

CONNECTING TO A TV 68

ONNECTING TO YOUR DISH ANTENNA 72

ONNECTING THE PHONE LINE 73

ONNECTING A VCR 74

ONNECTING OVER-THE-AIR ANTENNA/CABLE TV 75

NSTALLATIONS 79

QAM I

SING TROUBLESHOOTING TOOLS 79

Reference

TROUBLESHOOTING TABLES 82

EMOTE CONTROL DEVICE CODES 93

Appendix 97

Index 107

IntroductionIntroduction

Introduction to DISH Network Services

So you have a new receiver and you want to know how it works, right? Take a look through this guide and you’ll quickly learn how to use all of the features. This chapter familiarizes you with your DISH Network satellite TV receiver.

• WELCOME

• HOW TO USE THIS GUIDE

• ABOUT YOUR DISH NETWORK ACCOUNT

• WATCHING TV NOW

• ADDITIONAL SERVICES

• A

BOUT SATELLITE TV RECEPTION

• WHY CONNECT TO A PHONE LINE

Chapter 1

Welcome

WELCOME

Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.

HOW TO USE THIS GUIDE

Special consideration was given to every aspect of this guide to help you become familiar with your receiver. This section explains how the guide is divided and the conventions used throughout.

Guide Overview

The information in this guide is separated into several chapters to make it easy for you to find exactly what you’re looking for:

• Chapter 1 - Introduction gives you a brief overview of DISH Network and your new receiver.

• Chapter 2 - Receiver and Remote Control explains the basic features of your system and how to use the remote control, front panel buttons, and back panel connections.

• Chapter 3 - Finding Programs to Watch describes how to change channels and look for pro- grams.

• Chapter 4 - Pay-Per-View shows you how to order and watch Pay-Per-View events.

• Chapter 5 - Favorites Lists explains how to create, name, and use favorites lists.

• Chapter 6 - Locks explains how to set locks and passwords.

• Chapter 7 - Interactive TV describes how to use the DishHOME Interactive TV features of your

satellite TV system.

• Chapter 8 - Timers shows you how you can record and play back your favorite programs when you want to watch them.

• Chapter 9 - Remote Control Setup Setup contains instructions for programming your remote to control your satellite receiver and equipment like a TV or VCR.

• Chapter 10 - Receiver Customization shows you how to customize your receiver.

• Chapter 11 - Connections and Setup explains how to connect your satellite receiver to your TV

and equipment like a VCR.

Introduction

About Your DISH Network Account

Guide Conventions

• The names of remote control buttons are all uppercase. Example: Press SAT.

• Select means to move the highlight to an on-screen option or choice in a list and press

SELECT on the remote control.

Example: Select the Locks option.

• The instructions in this guide are shown in one of two ways:

– Instructions in the form of pictures are handy if you’d like to learn something quickly.

These instructions are numbered left to right as shown in the sample below.

– Instructions that are written out are helpful if you’d like to learn more about a feature or

function of the receiver.

– If the instructions are complicated, you’ll see both methods.

ABOUT YOUR DISH NETWORK ACCOUNT

This section explains how to order your packages and shows you where to find information about your DISH Network account.

Ordering Your Programming Packages

Before you can enjoy your new receiver, you must order your programming packages.

Chapter 1

Watching TV Now

Where to Find Information on Your Account

If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following:

• Go to the website at dishnetwork.com

• Press MENU on your remote control to open the Main Menu and then select Customer

Service.

• Call DISH Network at 1-800-333-DISH (3474).

WATCHING TV NOW

This tour shows you the simplest ways to change channels on your receiver. When you are done with this tour, you will be able to use your remote control to change channels four different ways. If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch starting on page 17.

You’re already itching to use your remote control, so pick it up now and find something to watch.

ADDITIONAL SERVICES

Pay-Per-View

Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event.

DishHOME

At DishHOME (press DISH on your remote control), you’ll find news, sports scores, weather information, TV and movie buzz, customer service, games, and more (see page 37).

ABOUT SATELLITE TV RECEPTION

Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish does not have to move to follow it.

Introduction

Additional Services

Here’s something interesting! Noted science fiction author Arthur C. Clarke calculated the orbit that causes satellites to remain stationary in the sky. To this day the 22,000 mile high orbit bears the name Clarke Belt.

Rain and Snow Fade

Heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may interrupt your programming service. Your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation, will help prevent rain and snow from interrupting the signal.

Chapter 1

Why Connect to a Phone Line

Solar Interference

Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes.

During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellite, the programs will reappear. This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers.

WHY CONNECT TO A PHONE LINE

Your satellite receiver is equipped with a standard telephone jack that you use to connect to an active telephone line. Keep the receiver connected to an active telephone line so that you will be able to order pay-per-view programs using your remote control, use all of the DishHOME Interactive TV features, and other services from DISH Network (see page 37).

Receiver Customization

Personalizing Your Satellite Receiver

Take a look through this chapter and you’ll find out how to change settings on the receiver to make it just the way you like it. As an added bonus, if you find out that you don’t like how it turned out, you can reset the receiver to the way it was when you got it.

Here’s what’s in this chapter:

• USING CALLER ID

• C

HANGING LANGUAGES

• USING CLOSED CAPTIONING

• U

SING DOLBY® SURROUND SOUND

• CHANGING THE PROGRAM GUIDE ORDER

• CHANGING THE GUIDE DISPLAY

• RESETTING TO FACTORY DEFAULTS

Chapter 10

Using Caller ID

USING CALLER ID

Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled.

Caller ID Screens

When you receive a call, you will see a Caller ID popup screen.

You can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds.

If you are using a menu when a call comes in, you will see a different Caller ID popup screen.

Setting Up Caller ID Display

Use these instructions to enable or disable Caller ID.

CHANGING LANGUAGES

You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver. Descriptive video—not included on all channels and programs—is a feature for the visually impaired that describes what is happening during a program.

Receiver Customization

Changing Languages

Note: If a program contains descriptive video, select Alternate.

USING CLOSED CAPTIONING

The receiver supports a variety of closed captioning formats. If turned on in the receiver, closed captioning is displayed by the receiver through the DISH DVI and YPbPr outputs for each format.

The RCA and S-VIDEO receiver outputs provide closed captioning information in the audio/video signal. However a closed-captioning compatible TV is required to decode and display the captioning information the screen. Standard definition display of closed captioning is a function of the TV and not the receiver. Refer to your TV manual for enabling and setting up these closed captioning options.

Note: While the Program Guide information might show “CC” for a program, closed captioning information is provided by programmers and guide data providers to DISH Network. Therefore, while best efforts are made to provide the most accurate information, DISH Network is not ultimately responsible for the accuracy of Program Guide and Closed Captioning information provided by others.

Chapter 10

Using Dolby® Surround Sound

The following is a list of closed captioning options:

• Caption Font/Size - Select the font and size that makes the captioning comfortable to read.

• Caption Colors - Sets the background, letter, and edge colors. Choose the color

combinations that makes the captioning easy to see.

• Caption Edge Style - Sets the edge style of the closed captioning text.

• Captioning Service - Selects the service you want to use.

• Caption Opacity - Choose from Provider, Transparent (see-through), Translucent (semi-see-

through), Solid, and Flashing.

• Reset CC Defaults.

USING DOLBY® SURROUND SOUND

Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder user’s guide.

Note: Not all programs contain a Dolby Digital sound track.

The receiver uses an optical port for outputting digital audio. The optical output can provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can provide full 5.1-channel sound).

Receiver Customization

Using Dolby® Surround Sound

1 Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output using

an optical cable (available at consumer electronics stores).

2 Press MENU, select System Setup (6), and then Dolby Digital (8) to open the Dolby Digital screen.

3 Select one of the following optical output options:

• Dolby Digital Only - Select this option if the stereo system or amplifier can decode only Dolby Digital and will not process Linear PCM signals. See your amplifier's owner's manual for more details on the amplifier (and see the following table).

• PCM Only - Select this option only if the stereo system or amplifier cannot decode Dolby Digital signals.

• Dolby Digital/PCM - Select this option only if the stereo system or amplifier can decode both Dolby Digital and Linear PCM signals.

The audio output is also dependent on what is present in the program you are watching. The table below shows what type of output you will hear:

Signal Present in Program

Optical Output Setting Dolby Digital PCM Both

Dolby Digital Only Dolby Digital PCM Dolby Digital

PCM Only PCM (downmix) PCM PCM

Dolby Digital/PCM Dolby Digital PCM Dolby Digital

Note: When both audio signals are present in the program, the receiver defaults to Dolby Digital output unless you have selected PCM Only.

Note: If you have selected Dolby Digital Only but there is only PCM audio in the program, you will hear nothing. This also applies to the analog audio outputs.

4 Select Save.

Chapter 10

Changing the Program Guide Order

CHANGING THE PROGRAM GUIDE ORDER

You can set up the Program Guide to list channels in descending order, with the highest channel number at the top, or in ascending order, with the highest channel number at the bottom.

Note: If you do not set a channel order, the Program Guide lists the channels in descending order.

CHANGING THE GUIDE DISPLAY

The receiver comes set to display the Program Guide with video in the upper right corner. However, you can change the way the Program Guide displays.

Receiver Customization

Resetting to Factory Defaults

RESETTING TO FACTORY DEFAULTS

You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists.

If you have set any locks on the receiver, and the receiver is locked, these locks will be kept. If the receiver is unlocked, your locks will be lost. You cannot reset the receiver to default settings to discard a password you have forgotten. No one but a Customer Service Representative can reset the receiver to bypass a receiver lock.

1 Press MENU, select System Setup (6), Installation (1), and then Factory Defaults (6). The receiver

displays a Warning message to confirm that you want to reset the receiver’s preferences.

2 Select Yes.

Chapter 10

Tips

TIPS

• To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a

stereo that supports this feature.

• Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver.

QUESTIONS

• Why is my audio in another language? You may have selected an alternate language. See

the instructions on page 61 to change your preferred language.

• How can I change the channel order in the Program Guide? You can switch from ascending order (lowest to highest) or descending order (highest to lowest) by following the instructions on page 64.

Connections and Setup

How to Connect Your Satellite Receiver

Do you have a handful of cables and a head full of questions? This chapter is the perfect place to find out how to connect the receiver to all kinds of equipment. You’ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV, VCR, or DVD player.

• CONNECTING TO A TV

• CONNECTING TO YOUR DISH ANTENNA

• CONNECTING THE PHONE LINE

• CONNECTING A VCR

• CONNECTING OVER-THE-AIR ANTENNA/

CABLE TV

• QAM INSTALLATIONS

• USING TROUBLESHOOTING TOOLS

Chapter 11

Connecting to a TV

CONNECTING TO A TV

This section describes how to connect receiver output ports to a TV. Select one of the following methods.

Standard-Definition TV Connections

You can connect the receiver to a standard-definition (SD) TV in two ways:

• RCA Audio/Video connections

• S-Video and RCA Audio

1 Connect the receiver to the TV using one of the following:

• RCA Audio/Video connection

• S-Video and RCA Audio (Red and White)

2 Turn on the TV and receiver to make sure you have a picture.

3 Turn up the volume on the TV to make sure you have audio.

High-Definition TV Connections

The following sections described how to connect the receiver to a high-definition (HD) TV or monitor. Use these connections if you have an over-the-air antenna connected to your receiver to receive local HD broadcasts.

DISH DVI Connections

The DISH DVI connection provides high-quality audio and video to your HDTV or HD Monitor in one cable.

Connections and Setup

Connecting to a TV

1 Connect an DISH DVI cable between the DISH DVI connection on the receiver and HDTV set or

monitor.

2 Turn on your receiver and TV using the front panel buttons.

3 Confirm that you are getting a picture from the receiver. Consult your HDTV user’s guide if you

need to change your HDTV to display from the Digital Audio/Video input.

4 If you do not see a picture, see No Picture on the HDTV on page 70.

Note: In most cases connecting the Digital Audio/Video cable will provide plug-and-play control of the monitor’s display resolution and other settings. However, your HDTV may require selecting a different format to display from the receiver during setup.

5 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound, your

system may require you to connect audio (red and white) RCA-type cables between the receiver Audio Outputs and audio input connections.

YPBPR Connections

The YPbPr connections provide high-quality audio and video to your HDTV or HD monitor.

1 Connect between the YPbPr component connections on the receiver and the HDTV using

component video cables.

2 Connect audio (red and white) RCA-type cables between the receiver Audio Outputs and audio

input connections that go with the YPbPr connectors on your HDTV or monitor.

3 If you do not see a picture, change the resolution setting on the receiver.

4 Turn up the volume on your HDTV and confirm you have sound. Check the RCA-type connections

if you don’t have sound.

Chapter 11

Connecting to a TV

No Picture on the HDTV

This section will help you make a picture on the HDTV in the event that you could not do so in the previous sections.

1 Connect RCA-type cable connections between the receiver and the HDTV.

2 Make sure the receiver and HDTV are on.

3 Make sure the HDTV is set to display satellite TV. Look on the back of your HDTV and consult your

HDTV user’s guide.

4 Change the HDTV settings as described in the next section.

5 Switch the HDTV to display satellite TV from the YPbPr or DISH DVI inputs. If you have a picture,

you are finished.

6 Repeat steps 4 and 5 until the HDTV displays video from the receiver.

Setting Up to Display in HD

Use the following steps to select the desired HDTV format.

1 Consult your HDTV user’s guide for the HD format resolution that the TV supports (1080i or 720p).

2 Press MENU, select System Setup (6), Installation (1), and then HDTV Setup (9).

3 Select the Aspect Ratio option that matches your TV:

• 16x9 is the setting for wide screen HDTV display.

• 4x3 #1 is the setting to use on a 4x3 TV that uses vertical compression. A compatible TV

automatically makes the 16x9 picture letterbox format (black bars top and bottom), to preserve the correct horizontal and vertical proportions.

• 4x3 #2 is the setting to use on a 4x3 TV that does NOT have internal vertical compression. The TV will not show black bars at the top and bottom, and the picture will appear tall and skinny.

4 Press Save.

5 If required, set up the HDTV to display in the format you desire. Some HDTVs will automatically

adjust to the resolution setting of the receiver.

Connections and Setup

Connecting to a TV

HD Display

You can change the format of the HD display output (called the aspect ratio). To choose between the 16 x 9 widescreen format and the two 4 x 3 screen formats, as well as the output resolution:

1 Press MENU 6-1-9 and select the configuration you want.

2 Select Save.

The available display modes for the HD and the SD outputs on their displays may be selected independently. This feature allows you to control the viewing format of programs in Normal, Grey Bar, Stretch, Partial Zoom, or Full Zoom. To change the format, while watching TV:

• Press the PAGE UP button on the remote to change through the available options on the HD output.

• Press the PAGE DOWN button on the remote to change through the available options on the SD output.

Only supported options for the type of program and the output in use are displayed. You can keep pressing the PAGE UP or PAGE DOWN button until you reach the display format you like. The receiver will remember the last selected output format independently for each type of output and program type. The selected display format will be displayed in the view banner when changing to a new channel.

Screen Positioning

If you need to adjust the position of the video on the HD display screen:

1 Press MENU 6-1-9.

2 Select Adjust.

3 Use the ARROW buttons on the remote to change the vertical and horizontal positions of the video

and menu images on the screen.

4 Press SELECT/OK to save the setting.

Note: Not all HD monitors permit this feature to operate as they may provide automatic positioning that will conflict with settings on the receiver.

Chapter 11

Connecting to Your Dish Antenna

CONNECTING TO YOUR DISH ANTENNA

Use the instructions here if you are connecting a receiver into an existing satellite TV system.

1 Before you can begin connecting your receiver to your dish antenna, you must first complete the

preceding sections on connecting your TVs to the receiver.

2 Connect an RG-6 coaxial cable between the Satellite In port on the receiver’s back panel to an

available port on either your switch or your LNBF in your existing system.

Note: If you are installing your receiver into a system with DISH Pro or DISH Pro Plus LNBFs (and/ or switches), you can have as much as 200 feet of cable between the LNBF and the receiver. However, you must use only RG-6 coaxial cables rated up to at least 2150 MHz. Some cables may say “Swept tested for 2150 MHz.” If you have any doubt about this, ask your DISH Network retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz. These other cables may cause signal loss. Do not use existing cables such as RG-59. Use waterproof F-connectors outdoors.

3 Peel off the blue sticker and affix it to the cable close to where it connect to the Satellite In

connection on the back of the receiver. The sticker is in the front cover of this guide.

4 On the remote control, press Menu, select System Setup (6), Installation (1), and then Point Dish

(1) to display the Point Dish screen on the TV.

5 Select Check Switch. Select Test.

6 The receiver begins performing the Check Switch tests. When it is finished, the Installation

Summary screen displays.

7 Make sure that the information on the Installation Summary screen identifies your system correctly

and shows all transponders for all satellites in your system.

8 Select OK to go to the Point Dish/Signal screen.

9 Select Cancel to exit the Point Dish menu. At this point, the receiver may walk you through a

procedure to download software. If this prompt displays, follow the instructions and do not disturb the receiver until the TV is displaying DISH Network video. Otherwise, press View TV. After a few minutes, you should be watching TV.

CONNECTING THE PHONE LINE

You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or other services from DISH Network with your remote control.

Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See dishnetwork.com for compatible modem products.

Note: If you have a Digital Subscriber Line (DSL), you may have to install a DSL filter between the receiver’s back panel Phone Jack and the telephone wall jack to successfully connect with DISH Network. You can obtain a filter from your DSL provider.

Phone Line Connections

Run a telephone cable with a standard RJ-11 connector from the receiver’s back panel Phone Jack to an active telephone connection.

Connections and Setup

Connecting the Phone Line

Phone System Setup

You must also set up the receiver for your telephone system (touch tone or rotary), and set a telephone number prefix, if you need a prefix to make an outside call.

Chapter 11

Connecting a VCR

1 Pressing MENU, then select System Setup (6), Installation (1), and then

Phone System (4).

2 Select the Touch Tone or the Rotary Phone option in the Phone Type list.

3 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list.

Note: Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type. The default setting of No Prefix will allow correct dialing.

4 If you selected No Prefix, select Save.

5 If you selected Prefix Code, the receiver highlights the box where you must enter the exact

sequence you dial the phone to obtain an outside line.

6 Select Save.

CONNECTING A VCR

Use this section to connect your VCR and set up the receiver for VCR Timers.

VCR Connections

The diagram below provides example of how to connect VCRs to your satellite TV system.

Connections and Setup

Connecting Over-the-Air Antenna/Cable TV

Setting Up the Receiver to Control Your VCR

Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR. This signal can bounce off walls and other objects on its way from the receiver. However, shelves or smoked glass between the receiver and VCR can block the signal. Make sure nothing blocks the signal and that you don’t have the VCR too far away from the receiver.

CONNECTING OVER-THE-AIR ANTENNA/CABLE TV

The 8VSB TV Antenna/Cable input on your receiver's back panel can be used to receive and view programming from an over-the-air antenna or cable service. This connection can support viewing both ATSC digital over-the-air broadcasts or analog NTSC over-the-air broadcasts. It can also support viewing analog cable TV service.

You can add local over-the-air channels and assign them network affiliations. After you have added channels, you can access the channels via the Program Guide or the Browse Banner in much the same way as you would satellite channels.

Connect an external VHF/UHF over-the-air antenna or analog cable TV source to the 8VSB TV ANTENNA/CABLE port. Peel off the black sticker and affix it to the cable close to where it connects to the back of the receiver. The stickers are inside the front cover of this guide.

Note: The type of antenna required depends on the channels used by, and the locations of, the local broadcasters for your area. Contact a professional installer if you are unsure about how to connect an external antenna to this input.

Chapter 11

Connecting Over-the-Air Antenna/Cable TV

Note: Move all nearby over-the-air antennas away from the UHF remote antenna. Do not place an

over-the-air antenna on top of your receiver.

The audio/video quality on local over-the-air channels depends on the distance and terrain between the broadcast station and your home, and on the placement and quality of the over-the-air TV antenna you use. If you have questions about over-the-air channels, contact the broadcaster, not DISH Network.

Make sure to follow the antenna installation instructions correctly. Ground the antenna per the National Electrical Code (NEC) and any local electrical codes.

Scanning for Over-the-Air Channels

Use these instructions to scan for over-the-air channels for the TV.

Peaking Your Over-the-Air Antenna

Use these instructions to make sure you have the strongest signal from your over-the-air antenna.

Connections and Setup

Connecting Over-the-Air Antenna/Cable TV

Display Options for Local Channels

You can set up your local channels in the Program Guide for viewing either with your local channel numbers or the DISH Network four-digit numbers. Digital over-the-air channels are always displayed in the 2-99 channel range (if you have an over-the-air antenna connected to your receiver).

1 Press MENU, select System Setup (6), Installation (1), Local Channels (5), and then Display

Options.

2 Select one of the following:

• DISH Network Locals - Displays your DISH Network local channels at the broadcast channel number (subscription required).

• Off-Air Antenna Locals - Displays the local and analog channels from your over-the-air antenna at the broadcast channel number. Your subscribed DISH Network local channels remain at the four-digit channel number designation.

Transmit Channel Numbers

For information on channel numbers, you can visit the National Association of Broadcasters (NAB) web page at nab.org. On this web page, go to nab.org/Newsroom/Issues/digitaltv/DTVstations.asp for a listing of digital broadcast stations and their Transmit Channel numbers.

Note: Where Transmit Channel is displayed by the receiver, the NAB web page uses the term RF Channel. These terms mean the same thing.

Another good source of local channel information is available from the Consumer Electronics Association (CEA) web page at: antennaweb.org. This website provides recommendations for antenna types and pointing directions.

About Over-the-Air TV Broadcasts

Over-the-air TV signals are broadcast from stations on the ground, while satellite TV signals are broadcast from satellites in space. You receive over-the-air TV signals using an indoor or outdoor antenna instead of the satellite dish. Digital over-the-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital over-the-air signal reception (like analog over-the-air signal reception) depends on several things:

• The distance between the broadcast station and your home (the farther away the station, the weaker the signal);

• The broadcast station's power (the lower the power, the weaker the signal);

• Obstacles between the station and your home, such as mountains, buildings, trees, or other

objects (these may block or reflect the signal before it reaches you);

• Multiple broadcast stations (to receive good signals from several stations, you may need to compromise in how you aim the antenna or you may need more than one antenna).

Chapter 11

Connecting Over-the-Air Antenna/Cable TV

The effects of poor digital reception are different from the effects of poor analog reception:

• Poor analog reception usually causes the TV picture to be “snowy” or to include “ghosts,” that is, multiple images caused by receiving reflected signals along with the direct signal from a station.

• Poor digital reception may cause the TV picture to be “pixelized,” that is, broken up into small squares of various colors, or to be lost completely (the TV screen is all black or all blue).

• Digital broadcasts often provide either a very good picture or no picture at all.

• You may be able to receive a poor analog signal but not be able to receive a digital signal at

all.

To get the best possible digital signal reception, make sure you use the best over-the-air antenna for where you live:

• You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna.

• The higher the quality of the antenna you use, the greater its range and the better its reception will be.

The Consumer Electronics Association maintains a website, antennaweb.org, that you can visit for help in choosing an antenna.You may want to contact a professional TV antenna installer for advice or help in choosing, installing, and aiming an antenna. Keep in mind, digital over-the-air TV broadcasting is in its infancy. So, digital over-the-air service may be interrupted because:

• Broadcasters are testing digital signals, and may stop broadcasting without notice.

• Many broadcasters do not yet have permanent broadcast stations and may be operating at

less than full power.

• Broadcasters are not legally required to provide full-time digital signals for several years.

• Some digital channels do not broadcast all the time.

If you have questions about over-the-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast over-the-air signals and so cannot do anything to change overthe-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you in aiming the over-the-air TV antenna for the strongest possible signal.

Here’s something interesting! We all know there’s no Channel 1, but did you know that no TV stations broadcast on Channel 37? That channel is reserved for radio astronomy. Perhaps someday we will receive TV shows from Alpha Centauri.

QAM INSTALLATIONS

If you live in an apartment, condominium or other clustered housing, your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers.

Note: Do not change the setting on this screen unless otherwise directed.

Connections and Setup

QAM Installations

USING TROUBLESHOOTING TOOLS

Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.

Resetting Your Receiver

Reset your receiver as directed by the Customer Service Representative as follows:

1 Press and hold the front panel POWER until the front panel light blinks once and the TV screen

goes blank.

2 Let go of the front panel POWER.

It will take a few minutes for your receiver to reset and come back on. When you reset your receiver, your receiver will download an updated Program Guide.

Chapter 11

Using Troubleshooting Tools

Diagnostics

The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver.

1 Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen

shows you various tests the Customer Service Representative may ask you to perform on your receiver:

• Connection - Tests for a valid receiver phone connection.

• Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart

card records updated.

• Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN to scroll through the list of counters displayed.

2 Select Done.

Point Dish and Check Switch

The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.

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