Dish Network Solo 381 User Manual

Page 1
Important Safety Precautions iii
1 Introduction
WELCOME 2
OW TO USE THIS GUIDE 2
H
BOUT YOUR DISH NETWORK ACCOUNT 3
A
W
DDITIONAL SERVICES 5
A
BOUT SATELLITE TV RECEPTION 5
A
HY CONNECT TO A PHONE LINE 6
W
2 Receiver and Remote Control
REMOTE CONTROL 8
ATELLITE RECEIVER FRONT PANEL 12
S
ATELLITE RECEIVER BACK PANEL 12
S
SING THE MENUS 13
U
SING TEXT FIELDS 15
U
3 Finding Programs to Watch
CHANGING CHANNELS 18
SING THE PROGRAM GUIDE 18
U
SING THE BROWSE BANNER 19
U
SING SEARCH TO FIND A PROGRAM 20
U
INDING A PROGRAM BY ITS THEME 21
F
4 Pay-Per-View
BUYING A PAY-PER-VIEW PROGRAM 24
EVIEWING PAY-PER-VIEW PURCHASES 24
R
5 Favorites Lists
WHAT ARE FAVORITES LISTS? 28
REATING OR CHANGING FAVORITES LISTS 28
C
AMING FAVORITES LISTS 29
N
SING FAVORITES LISTS 29
U
6 Locks
WHAT ARE LOCKS? 32
REATING OR CHANGING A PASSWORD 32
C
OCKING AND UNLOCKING YOUR RECEIVER 33
L
REATING OR CHANGING RATINGS LOCKS 33
C
REATING OR CHANGING CHANNEL LOCKS 34
C
OCKING OR UNLOCKING PAY-PER-VIEW CHANNELS 34
L
IDING ADULT CONTENT 35
H
OCKING OR UNLOCKING THE FRONT PANEL 35
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Table of Contents
7 Interactive TV
8Timers
9 Remote Control Setup
DISHHOME 38
USTOMER SUPPORT 38
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TIMERS 40
SING THE TIMERS LIST 42
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ETTING UP A QUICK RECORD 42
S
ETTING UP AN AUTOMATIC TIMER 42
S
ETTING UP A MANUAL TIMER 43
S
ELETING A TIMER 43
D
VERLAPPING TIMERS 44
O
IMPROVING RECEIVER CONTROL 46
ONTROLLING OTHER COMPONENTS 49
C
ECOVER BUTTON 55
R
EACHING ANOTHER REMOTE CONTROL 56
T
ENDING DISCRETE POWER ON AND OFF 58
S
10 Receiver Customization
USING CALLER ID 60
HANGING LANGUAGES 61
C
SING CLOSED CAPTIONING 61
U
SING DOLBY® SURROUND SOUND 62
U
HANGING THE PROGRAM GUIDE ORDER 64
C
HANGING THE GUIDE DISPLAY 64
C
ESETTING TO FACTORY DEFAULTS 65
R
11 Connections and Setup
CONNECTING TO A TV 68
ONNECTING TO YOUR DISH ANTENNA 72
C
ONNECTING THE PHONE LINE 73
C
ONNECTING A VCR 74
C
ONNECTING OVER-THE-AIR ANTENNA/CABLE TV 75
C
NSTALLATIONS 79
QAM I
SING TROUBLESHOOTING TOOLS 79
U
Reference
TROUBLESHOOTING TABLES 82
EMOTE CONTROL DEVICE CODES 93
R
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Appendix 97
Index 107
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IntroductionIntroduction
Introduction to DISH Network Services
So you have a new receiver and you want to know how it works, right? Take a look through this guide and you’ll quickly learn how to use all of the features. This chapter familiarizes you with your DISH Network satellite TV receiver.
WELCOME
HOW TO USE THIS GUIDE
ABOUT YOUR DISH NETWORK ACCOUNT
WATCHING TV NOW
ADDITIONAL SERVICES
A
BOUT SATELLITE TV RECEPTION
WHY CONNECT TO A PHONE LINE
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Chapter 1
Welcome
WELCOME
Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
HOW TO USE THIS GUIDE
Special consideration was given to every aspect of this guide to help you become familiar with your receiver. This section explains how the guide is divided and the conventions used throughout.
Guide Overview
The information in this guide is separated into several chapters to make it easy for you to find exactly what you’re looking for:
Chapter 1 - Introduction gives you a brief overview of DISH Network and your new receiver.
Chapter 2 - Receiver and Remote Control explains the basic features of your system and how to use the remote control, front panel buttons, and back panel connections.
Chapter 3 - Finding Programs to Watch describes how to change channels and look for pro- grams.
Chapter 4 - Pay-Per-View shows you how to order and watch Pay-Per-View events.
Chapter 5 - Favorites Lists explains how to create, name, and use favorites lists.
Chapter 6 - Locks explains how to set locks and passwords.
Chapter 7 - Interactive TV describes how to use the DishHOME Interactive TV features of your
satellite TV system.
Chapter 8 - Timers shows you how you can record and play back your favorite programs when you want to watch them.
Chapter 9 - Remote Control Setup Setup contains instructions for programming your remote to control your satellite receiver and equipment like a TV or VCR.
Chapter 10 - Receiver Customization shows you how to customize your receiver.
Chapter 11 - Connections and Setup explains how to connect your satellite receiver to your TV
and equipment like a VCR.
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Introduction
About Your DISH Network Account
Guide Conventions
The names of remote control buttons are all uppercase. Example: Press SAT.
Select means to move the highlight to an on-screen option or choice in a list and press
SELECT on the remote control.
Example: Select the Locks option.
The instructions in this guide are shown in one of two ways:
Instructions in the form of pictures are handy if you’d like to learn something quickly.
These instructions are numbered left to right as shown in the sample below.
Instructions that are written out are helpful if you’d like to learn more about a feature or
function of the receiver.
If the instructions are complicated, you’ll see both methods.
ABOUT YOUR DISH NETWORK ACCOUNT
This section explains how to order your packages and shows you where to find information about your DISH Network account.
Ordering Your Programming Packages
Before you can enjoy your new receiver, you must order your programming packages.
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Chapter 1
Watching TV Now
Where to Find Information on Your Account
If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following:
Go to the website at dishnetwork.com
Press MENU on your remote control to open the Main Menu and then select Customer
Service.
Call DISH Network at 1-800-333-DISH (3474).
WATCHING TV NOW
This tour shows you the simplest ways to change channels on your receiver. When you are done with this tour, you will be able to use your remote control to change channels four different ways. If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch starting on page 17.
You’re already itching to use your remote control, so pick it up now and find something to watch.
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ADDITIONAL SERVICES
Pay-Per-View
Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event.
DishHOME
At DishHOME (press DISH on your remote control), you’ll find news, sports scores, weather information, TV and movie buzz, customer service, games, and more (see page 37).
ABOUT SATELLITE TV RECEPTION
Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish does not have to move to follow it.
Introduction
Additional Services
Here’s something interesting! Noted science fiction author Arthur C. Clarke calculated the orbit that causes satellites to remain stationary in the sky. To this day the 22,000 mile high orbit bears the name Clarke Belt.
Rain and Snow Fade
Heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may interrupt your programming service. Your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation, will help prevent rain and snow from interrupting the signal.
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Chapter 1
Why Connect to a Phone Line
Solar Interference
Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes.
During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellite, the programs will reappear. This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers.
WHY CONNECT TO A PHONE LINE
Your satellite receiver is equipped with a standard telephone jack that you use to connect to an active telephone line. Keep the receiver connected to an active telephone line so that you will be able to order pay-per-view programs using your remote control, use all of the DishHOME Interactive TV features, and other services from DISH Network (see page 37).
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Receiver Customization
Personalizing Your Satellite Receiver
Take a look through this chapter and you’ll find out how to change settings on the receiver to make it just the way you like it. As an added bonus, if you find out that you don’t like how it turned out, you can reset the receiver to the way it was when you got it.
Here’s what’s in this chapter:
USING CALLER ID
C
HANGING LANGUAGES
USING CLOSED CAPTIONING
U
SING DOLBY® SURROUND SOUND
CHANGING THE PROGRAM GUIDE ORDER
CHANGING THE GUIDE DISPLAY
RESETTING TO FACTORY DEFAULTS
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Chapter 10
Using Caller ID
USING CALLER ID
Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled.
Caller ID Screens
When you receive a call, you will see a Caller ID popup screen.
You can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds.
If you are using a menu when a call comes in, you will see a different Caller ID popup screen.
Setting Up Caller ID Display
Use these instructions to enable or disable Caller ID.
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CHANGING LANGUAGES
You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver. Descriptive video—not included on all channels and programs—is a feature for the visually impaired that describes what is happening during a program.
Receiver Customization
Changing Languages
Note: If a program contains descriptive video, select Alternate.
USING CLOSED CAPTIONING
The receiver supports a variety of closed captioning formats. If turned on in the receiver, closed captioning is displayed by the receiver through the DISH DVI and YPbPr outputs for each format.
The RCA and S-VIDEO receiver outputs provide closed captioning information in the audio/video signal. However a closed-captioning compatible TV is required to decode and display the captioning information the screen. Standard definition display of closed captioning is a function of the TV and not the receiver. Refer to your TV manual for enabling and setting up these closed captioning options.
Note: While the Program Guide information might show “CC” for a program, closed captioning information is provided by programmers and guide data providers to DISH Network. Therefore, while best efforts are made to provide the most accurate information, DISH Network is not ultimately responsible for the accuracy of Program Guide and Closed Captioning information provided by others.
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Using Dolby® Surround Sound
The following is a list of closed captioning options:
Caption Font/Size - Select the font and size that makes the captioning comfortable to read.
Caption Colors - Sets the background, letter, and edge colors. Choose the color
combinations that makes the captioning easy to see.
Caption Edge Style - Sets the edge style of the closed captioning text.
Captioning Service - Selects the service you want to use.
Caption Opacity - Choose from Provider, Transparent (see-through), Translucent (semi-see-
through), Solid, and Flashing.
Reset CC Defaults.
USING DOLBY® SURROUND SOUND
Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder user’s guide.
Note: Not all programs contain a Dolby Digital sound track.
The receiver uses an optical port for outputting digital audio. The optical output can provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can provide full 5.1-channel sound).
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Receiver Customization
Using Dolby® Surround Sound
1 Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output using
an optical cable (available at consumer electronics stores).
2 Press MENU, select System Setup (6), and then Dolby Digital (8) to open the Dolby Digital screen.
3 Select one of the following optical output options:
Dolby Digital Only - Select this option if the stereo system or amplifier can decode only Dolby Digital and will not process Linear PCM signals. See your amplifier's owner's manual for more details on the amplifier (and see the following table).
PCM Only - Select this option only if the stereo system or amplifier cannot decode Dolby Digital signals.
Dolby Digital/PCM - Select this option only if the stereo system or amplifier can decode both Dolby Digital and Linear PCM signals.
The audio output is also dependent on what is present in the program you are watching. The table below shows what type of output you will hear:
Signal Present in Program
Optical Output Setting Dolby Digital PCM Both
Dolby Digital Only Dolby Digital PCM Dolby Digital
PCM Only PCM (downmix) PCM PCM
Dolby Digital/PCM Dolby Digital PCM Dolby Digital
Note: When both audio signals are present in the program, the receiver defaults to Dolby Digital output unless you have selected PCM Only.
Note: If you have selected Dolby Digital Only but there is only PCM audio in the program, you will hear nothing. This also applies to the analog audio outputs.
4 Select Save.
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Chapter 10
Changing the Program Guide Order
CHANGING THE PROGRAM GUIDE ORDER
You can set up the Program Guide to list channels in descending order, with the highest channel number at the top, or in ascending order, with the highest channel number at the bottom.
Note: If you do not set a channel order, the Program Guide lists the channels in descending order.
CHANGING THE GUIDE DISPLAY
The receiver comes set to display the Program Guide with video in the upper right corner. However, you can change the way the Program Guide displays.
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Receiver Customization
Resetting to Factory Defaults
RESETTING TO FACTORY DEFAULTS
You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists.
If you have set any locks on the receiver, and the receiver is locked, these locks will be kept. If the receiver is unlocked, your locks will be lost. You cannot reset the receiver to default settings to discard a password you have forgotten. No one but a Customer Service Representative can reset the receiver to bypass a receiver lock.
1 Press MENU, select System Setup (6), Installation (1), and then Factory Defaults (6). The receiver
displays a Warning message to confirm that you want to reset the receiver’s preferences.
2 Select Yes.
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Chapter 10
Tips
TIPS
To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a
stereo that supports this feature.
Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver.
QUESTIONS
Why is my audio in another language? You may have selected an alternate language. See
the instructions on page 61 to change your preferred language.
How can I change the channel order in the Program Guide? You can switch from ascending order (lowest to highest) or descending order (highest to lowest) by following the instructions on page 64.
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Connections and Setup
How to Connect Your Satellite Receiver
Do you have a handful of cables and a head full of questions? This chapter is the perfect place to find out how to connect the receiver to all kinds of equipment. You’ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV, VCR, or DVD player.
CONNECTING TO A TV
CONNECTING TO YOUR DISH ANTENNA
CONNECTING THE PHONE LINE
CONNECTING A VCR
CONNECTING OVER-THE-AIR ANTENNA/
CABLE TV
QAM INSTALLATIONS
USING TROUBLESHOOTING TOOLS
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Chapter 11
Connecting to a TV
CONNECTING TO A TV
This section describes how to connect receiver output ports to a TV. Select one of the following methods.
Standard-Definition TV Connections
You can connect the receiver to a standard-definition (SD) TV in two ways:
RCA Audio/Video connections
S-Video and RCA Audio
1 Connect the receiver to the TV using one of the following:
RCA Audio/Video connection
S-Video and RCA Audio (Red and White)
2 Turn on the TV and receiver to make sure you have a picture.
3 Turn up the volume on the TV to make sure you have audio.
High-Definition TV Connections
The following sections described how to connect the receiver to a high-definition (HD) TV or monitor. Use these connections if you have an over-the-air antenna connected to your receiver to receive local HD broadcasts.
DISH DVI Connections
The DISH DVI connection provides high-quality audio and video to your HDTV or HD Monitor in one cable.
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Connections and Setup
Connecting to a TV
1 Connect an DISH DVI cable between the DISH DVI connection on the receiver and HDTV set or
monitor.
2 Turn on your receiver and TV using the front panel buttons.
3 Confirm that you are getting a picture from the receiver. Consult your HDTV user’s guide if you
need to change your HDTV to display from the Digital Audio/Video input.
4 If you do not see a picture, see No Picture on the HDTV on page 70.
Note: In most cases connecting the Digital Audio/Video cable will provide plug-and-play control of the monitor’s display resolution and other settings. However, your HDTV may require selecting a different format to display from the receiver during setup.
5 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound, your
system may require you to connect audio (red and white) RCA-type cables between the receiver Audio Outputs and audio input connections.
YPBPR Connections
The YPbPr connections provide high-quality audio and video to your HDTV or HD monitor.
1 Connect between the YPbPr component connections on the receiver and the HDTV using
component video cables.
2 Connect audio (red and white) RCA-type cables between the receiver Audio Outputs and audio
input connections that go with the YPbPr connectors on your HDTV or monitor.
3 If you do not see a picture, change the resolution setting on the receiver.
4 Turn up the volume on your HDTV and confirm you have sound. Check the RCA-type connections
if you don’t have sound.
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Connecting to a TV
No Picture on the HDTV
This section will help you make a picture on the HDTV in the event that you could not do so in the previous sections.
1 Connect RCA-type cable connections between the receiver and the HDTV.
2 Make sure the receiver and HDTV are on.
3 Make sure the HDTV is set to display satellite TV. Look on the back of your HDTV and consult your
HDTV user’s guide.
4 Change the HDTV settings as described in the next section.
5 Switch the HDTV to display satellite TV from the YPbPr or DISH DVI inputs. If you have a picture,
you are finished.
6 Repeat steps 4 and 5 until the HDTV displays video from the receiver.
Setting Up to Display in HD
Use the following steps to select the desired HDTV format.
1 Consult your HDTV user’s guide for the HD format resolution that the TV supports (1080i or 720p).
2 Press MENU, select System Setup (6), Installation (1), and then HDTV Setup (9).
3 Select the Aspect Ratio option that matches your TV:
16x9 is the setting for wide screen HDTV display.
4x3 #1 is the setting to use on a 4x3 TV that uses vertical compression. A compatible TV
automatically makes the 16x9 picture letterbox format (black bars top and bottom), to preserve the correct horizontal and vertical proportions.
4x3 #2 is the setting to use on a 4x3 TV that does NOT have internal vertical compression. The TV will not show black bars at the top and bottom, and the picture will appear tall and skinny.
4 Press Save.
5 If required, set up the HDTV to display in the format you desire. Some HDTVs will automatically
adjust to the resolution setting of the receiver.
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Connections and Setup
Connecting to a TV
HD Display
You can change the format of the HD display output (called the aspect ratio). To choose between the 16 x 9 widescreen format and the two 4 x 3 screen formats, as well as the output resolution:
1 Press MENU 6-1-9 and select the configuration you want.
2 Select Save.
The available display modes for the HD and the SD outputs on their displays may be selected independently. This feature allows you to control the viewing format of programs in Normal, Grey Bar, Stretch, Partial Zoom, or Full Zoom. To change the format, while watching TV:
Press the PAGE UP button on the remote to change through the available options on the HD output.
Press the PAGE DOWN button on the remote to change through the available options on the SD output.
Only supported options for the type of program and the output in use are displayed. You can keep pressing the PAGE UP or PAGE DOWN button until you reach the display format you like. The receiver will remember the last selected output format independently for each type of output and program type. The selected display format will be displayed in the view banner when changing to a new channel.
Screen Positioning
If you need to adjust the position of the video on the HD display screen:
1 Press MENU 6-1-9.
2 Select Adjust.
3 Use the ARROW buttons on the remote to change the vertical and horizontal positions of the video
and menu images on the screen.
4 Press SELECT/OK to save the setting.
Note: Not all HD monitors permit this feature to operate as they may provide automatic positioning that will conflict with settings on the receiver.
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Chapter 11
Connecting to Your Dish Antenna
CONNECTING TO YOUR DISH ANTENNA
Use the instructions here if you are connecting a receiver into an existing satellite TV system.
1 Before you can begin connecting your receiver to your dish antenna, you must first complete the
preceding sections on connecting your TVs to the receiver.
2 Connect an RG-6 coaxial cable between the Satellite In port on the receiver’s back panel to an
available port on either your switch or your LNBF in your existing system.
Note: If you are installing your receiver into a system with DISH Pro or DISH Pro Plus LNBFs (and/ or switches), you can have as much as 200 feet of cable between the LNBF and the receiver. However, you must use only RG-6 coaxial cables rated up to at least 2150 MHz. Some cables may say “Swept tested for 2150 MHz.” If you have any doubt about this, ask your DISH Network retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz. These other cables may cause signal loss. Do not use existing cables such as RG-59. Use waterproof F-connectors outdoors.
3 Peel off the blue sticker and affix it to the cable close to where it connect to the Satellite In
connection on the back of the receiver. The sticker is in the front cover of this guide.
4 On the remote control, press Menu, select System Setup (6), Installation (1), and then Point Dish
(1) to display the Point Dish screen on the TV.
5 Select Check Switch. Select Test.
6 The receiver begins performing the Check Switch tests. When it is finished, the Installation
Summary screen displays.
7 Make sure that the information on the Installation Summary screen identifies your system correctly
and shows all transponders for all satellites in your system.
8 Select OK to go to the Point Dish/Signal screen.
9 Select Cancel to exit the Point Dish menu. At this point, the receiver may walk you through a
procedure to download software. If this prompt displays, follow the instructions and do not disturb the receiver until the TV is displaying DISH Network video. Otherwise, press View TV. After a few minutes, you should be watching TV.
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CONNECTING THE PHONE LINE
You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or other services from DISH Network with your remote control.
Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See dishnetwork.com for compatible modem products.
Note: If you have a Digital Subscriber Line (DSL), you may have to install a DSL filter between the receiver’s back panel Phone Jack and the telephone wall jack to successfully connect with DISH Network. You can obtain a filter from your DSL provider.
Phone Line Connections
Run a telephone cable with a standard RJ-11 connector from the receiver’s back panel Phone Jack to an active telephone connection.
Connections and Setup
Connecting the Phone Line
Phone System Setup
You must also set up the receiver for your telephone system (touch tone or rotary), and set a telephone number prefix, if you need a prefix to make an outside call.
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Connecting a VCR
1 Pressing MENU, then select System Setup (6), Installation (1), and then
Phone System (4).
2 Select the Touch Tone or the Rotary Phone option in the Phone Type list.
3 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list.
Note: Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type. The default setting of No Prefix will allow correct dialing.
4 If you selected No Prefix, select Save.
5 If you selected Prefix Code, the receiver highlights the box where you must enter the exact
sequence you dial the phone to obtain an outside line.
6 Select Save.
CONNECTING A VCR
Use this section to connect your VCR and set up the receiver for VCR Timers.
VCR Connections
The diagram below provides example of how to connect VCRs to your satellite TV system.
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Connections and Setup
Connecting Over-the-Air Antenna/Cable TV
Setting Up the Receiver to Control Your VCR
Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR. This signal can bounce off walls and other objects on its way from the receiver. However, shelves or smoked glass between the receiver and VCR can block the signal. Make sure nothing blocks the signal and that you don’t have the VCR too far away from the receiver.
CONNECTING OVER-THE-AIR ANTENNA/CABLE TV
The 8VSB TV Antenna/Cable input on your receiver's back panel can be used to receive and view programming from an over-the-air antenna or cable service. This connection can support viewing both ATSC digital over-the-air broadcasts or analog NTSC over-the-air broadcasts. It can also support viewing analog cable TV service.
You can add local over-the-air channels and assign them network affiliations. After you have added channels, you can access the channels via the Program Guide or the Browse Banner in much the same way as you would satellite channels.
Connect an external VHF/UHF over-the-air antenna or analog cable TV source to the 8VSB TV ANTENNA/CABLE port. Peel off the black sticker and affix it to the cable close to where it connects to the back of the receiver. The stickers are inside the front cover of this guide.
Note: The type of antenna required depends on the channels used by, and the locations of, the local broadcasters for your area. Contact a professional installer if you are unsure about how to connect an external antenna to this input.
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Connecting Over-the-Air Antenna/Cable TV
Note: Move all nearby over-the-air antennas away from the UHF remote antenna. Do not place an
over-the-air antenna on top of your receiver.
The audio/video quality on local over-the-air channels depends on the distance and terrain between the broadcast station and your home, and on the placement and quality of the over-the-air TV antenna you use. If you have questions about over-the-air channels, contact the broadcaster, not DISH Network.
Make sure to follow the antenna installation instructions correctly. Ground the antenna per the National Electrical Code (NEC) and any local electrical codes.
Scanning for Over-the-Air Channels
Use these instructions to scan for over-the-air channels for the TV.
Peaking Your Over-the-Air Antenna
Use these instructions to make sure you have the strongest signal from your over-the-air antenna.
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Connections and Setup
Connecting Over-the-Air Antenna/Cable TV
Display Options for Local Channels
You can set up your local channels in the Program Guide for viewing either with your local channel numbers or the DISH Network four-digit numbers. Digital over-the-air channels are always displayed in the 2-99 channel range (if you have an over-the-air antenna connected to your receiver).
1 Press MENU, select System Setup (6), Installation (1), Local Channels (5), and then Display
Options.
2 Select one of the following:
DISH Network Locals - Displays your DISH Network local channels at the broadcast channel number (subscription required).
Off-Air Antenna Locals - Displays the local and analog channels from your over-the-air antenna at the broadcast channel number. Your subscribed DISH Network local channels remain at the four-digit channel number designation.
Transmit Channel Numbers
For information on channel numbers, you can visit the National Association of Broadcasters (NAB) web page at nab.org. On this web page, go to nab.org/Newsroom/Issues/digitaltv/DTVstations.asp for a listing of digital broadcast stations and their Transmit Channel numbers.
Note: Where Transmit Channel is displayed by the receiver, the NAB web page uses the term RF Channel. These terms mean the same thing.
Another good source of local channel information is available from the Consumer Electronics Association (CEA) web page at: antennaweb.org. This website provides recommendations for antenna types and pointing directions.
About Over-the-Air TV Broadcasts
Over-the-air TV signals are broadcast from stations on the ground, while satellite TV signals are broadcast from satellites in space. You receive over-the-air TV signals using an indoor or outdoor antenna instead of the satellite dish. Digital over-the-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital over-the-air signal reception (like analog over-the-air signal reception) depends on several things:
The distance between the broadcast station and your home (the farther away the station, the weaker the signal);
The broadcast station's power (the lower the power, the weaker the signal);
Obstacles between the station and your home, such as mountains, buildings, trees, or other
objects (these may block or reflect the signal before it reaches you);
Multiple broadcast stations (to receive good signals from several stations, you may need to compromise in how you aim the antenna or you may need more than one antenna).
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Connecting Over-the-Air Antenna/Cable TV
The effects of poor digital reception are different from the effects of poor analog reception:
Poor analog reception usually causes the TV picture to be “snowy” or to include “ghosts,” that is, multiple images caused by receiving reflected signals along with the direct signal from a station.
Poor digital reception may cause the TV picture to be “pixelized,” that is, broken up into small squares of various colors, or to be lost completely (the TV screen is all black or all blue).
Digital broadcasts often provide either a very good picture or no picture at all.
You may be able to receive a poor analog signal but not be able to receive a digital signal at
all.
To get the best possible digital signal reception, make sure you use the best over-the-air antenna for where you live:
You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna.
The higher the quality of the antenna you use, the greater its range and the better its reception will be.
The Consumer Electronics Association maintains a website, antennaweb.org, that you can visit for help in choosing an antenna.You may want to contact a professional TV antenna installer for advice or help in choosing, installing, and aiming an antenna. Keep in mind, digital over-the-air TV broadcasting is in its infancy. So, digital over-the-air service may be interrupted because:
Broadcasters are testing digital signals, and may stop broadcasting without notice.
Many broadcasters do not yet have permanent broadcast stations and may be operating at
less than full power.
Broadcasters are not legally required to provide full-time digital signals for several years.
Some digital channels do not broadcast all the time.
If you have questions about over-the-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast over-the-air signals and so cannot do anything to change over­the-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you in aiming the over-the-air TV antenna for the strongest possible signal.
Here’s something interesting! We all know there’s no Channel 1, but did you know that no TV stations broadcast on Channel 37? That channel is reserved for radio astronomy. Perhaps someday we will receive TV shows from Alpha Centauri.
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QAM INSTALLATIONS
If you live in an apartment, condominium or other clustered housing, your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers.
Note: Do not change the setting on this screen unless otherwise directed.
Connections and Setup
QAM Installations
USING TROUBLESHOOTING TOOLS
Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
Resetting Your Receiver
Reset your receiver as directed by the Customer Service Representative as follows:
1 Press and hold the front panel POWER until the front panel light blinks once and the TV screen
goes blank.
2 Let go of the front panel POWER.
It will take a few minutes for your receiver to reset and come back on. When you reset your receiver, your receiver will download an updated Program Guide.
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Using Troubleshooting Tools
Diagnostics
The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver.
1 Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen
shows you various tests the Customer Service Representative may ask you to perform on your receiver:
Connection - Tests for a valid receiver phone connection.
Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart
card records updated.
Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN to scroll through the list of counters displayed.
2 Select Done.
Point Dish and Check Switch
The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
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Receiver and Remote Control
About Your Satellite Receiver
This chapter helps you get to know your remote control, which in turn lets you use all of the functions of your receiver. After you read the information here, be sure to practice what you learn so that you can quickly understand what’s presented in later chapters.
What you’ll find in this chapter:
REMOTE CONTROL
SATELLITE RECEIVER FRONT PANEL
SATELLITE RECEIVER BACK PANEL
USING THE MENUS
USING TEXT FIELDS
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Chapter 2
Remote Control
REMOTE CONTROL
The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 49). These devices can be a TV, a VCR or DVD player, and a third device.
This section describes how to use the various features of the remote control delivered with your satellite TV system.
Remote Control Batteries
The remote control comes with four AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc. Don’t mix batteries of different kinds. Alkaline batteries last longer.
1 Press down on the top of the battery cover and slide the cover off.
2 Take out all of the old batteries.
3 Put four new batteries in. Make sure you match the plus (“+”) ends with the plus
markings on the battery case.
Note: The remote control cannot work with less than four AAA batteries.
4 Slide the cover back into place.
Low Battery Warning
When you see a low battery warning message on your screen below the Program Banner, the batteries in your remote control are weak and need to be replaced.
UHF Remote Antenna
Attach the UHF remote control antenna to the receiver's back panel REMOTE ANTENNA input so you can use your UHF Pro remote control. Be sure to set the antenna straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything.
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Remote Control Buttons
Receiver and Remote Control
Remote Control
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Chapter 2
Remote Control
10
Note: See page 49 for instructions to program the remote to control your TV.
Page 35
Receiver and Remote Control
Remote Control
Note: See page 49 for instructions to program the remote to control
your VCR or DVD Player.
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Chapter 2
Satellite Receiver Front Panel
SATELLITE RECEIVER FRONT PANEL
SATELLITE RECEIVER BACK PANEL
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USING THE MENUS
The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list.
Open and Close Menus
You can open the menus in either of two ways:
Press MENU to open the Main Menu, then open any of the other menus from the Main Menu.
Use the following buttons on the remote control:
Press GUIDE to open the Program Guide.
Receiver and Remote Control
Using the Menus
Press THEMES (LEFT ARROW) when watching a program to open the
Themes and Search menu.
Press BROWSE (RIGHT ARROW) to display the Browse Banner.
To close a menu and return to watching a program, press VIEW TV.
Highlighting Menu Options
To highlight a menu option, use the remote control ARROWS to move the on-screen highlight to the menu option. When you do move the on-screen highlight, the option becomes amber.
Selecting Menu Options
When you select a menu option, that option takes effect right away. You can select a menu option in either of two ways:
If the option has a number next to it, press the number on the NUMBER PAD button that matches this number. When you use the NUMBER PAD, you do not need to highlight the option first.
Move the highlight to the menu option using the remote control ARROWS. Then press SELECT. In the example, Program Guide is highlighted.
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Chapter 2
Using the Menus
List of Choices in the Menus
When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu.
There are two types of lists:
A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected.
A multiple choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stays selected.
Canceling a Procedure
You can cancel a procedure in any of three ways:
If you want to return to watching a program, press VIEW TV.
If you want to return to the previous menu, press CANCEL.
Wait a few minutes and the menu will close automatically, discarding any changes
you have made.
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USING TEXT FIELDS
When you use features on the receiver, you might be required to enter information, such as the name of a movie when using Search, into areas known as text fields. Your receiver has two basic ways to enter the information:
Virtual Keyboard
Remote Control NUMBER PAD
Using the Virtual Keyboard
Use the virtual keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Select the characters you want.
Using the Number Pad
Receiver and Remote Control
Using Text Fields
Use the letters above the NUMBER PAD on the remote control while the highlight is in the field. For example, when looking for the channel and times to watch Rudy Friml Presents, you press 7 three times for an R, 8 two times for a U, 3 one time for a D, and 9 three times for a Y to spell the word “Rudy.”
While in the Text Field
When the cursor is in the field:
Press the LEFT ARROW to delete characters.
Press 0 to enter a blank space, such as between words.
Press STAR to backspace without deleting characters.
Use the RIGHT ARROW to forward space without deleting characters.
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Tips
TIPS
If you do not do anything in a menu for several minutes, the menu automatically
closes. This will discard any changes you made, and display the program you were watching.
Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode (see page 49).
QUESTIONS
Why doesn’t my remote control work?
Make sure the remote control is in the right mode (see pages 8 and 49).
Make sure the batteries are good (see page 8).
Make sure you are pointing the remote directly at the receiver (TV, VCR, DVD player,
etc.) (page 8).
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Finding Programs to Watch
Watching TV
The receiver is on channel 414, but you want to change the channel to 210. How do you change the channel? You know your team is playing, but you’re not sure of the channel. How do you find the game? You’re in the mood for a movie, but you don’t know which one. Is there a way to look for movies? This chapter shows you the various ways for you to find something to watch.
You’ll find the following information in this chapter:
CHANGING CHANNELS
USING THE PROGRAM GUIDE
USING THE BROWSE BANNER
USING SEARCH TO FIND A PROGRAM
FINDING A PROGRAM BY ITS THEME
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Chapter 3
Changing Channels
CHANGING CHANNELS
Using the Up and Down Arrows
While watching TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
Entering a Channel Number
While watching TV, if you know the specific channel you want to watch, enter the channel number using the NUMBER PAD on the remote control.
Using the RCA Audio and Video Inputs
You can select the RCA Audio and Video inputs as sub-channels of Channel 0. Select Channel 0 from the Program Guide, and then select either Input 1 or Input 2.
USING THE PROGRAM GUIDE
You can use the Program Guide to see what programs are on, to change channels, and to set up recordings. To access this guide, press GUIDE.
A red background behind a channel usually means you have not subscribed to the channel. After you subscribe to a channel, you can tune to it. To subscribe to a channel, call 1-800-333-DISH (3474).
A yellow background behind a channel is for over-the-air digital channels. See page 75 for instructions to connect an over-the-air antenna to your receiver.
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Finding Programs to Watch
Using the Browse Banner
The Program Guide shows which Favorites List is active. If All Chan is active, the Program
Guide shows all the channels. The All Sub list shows only the channels in your subscription. If you activate another list, the Program Guide shows only the channels on that list. See page 27 for information on Favorites Lists.
The Program Guide shows programs on now and coming on within the next two days. The guide does not show programs that have ended.
While using the Program Banner, you can:
Press PAGE UP or PAGE DOWN to move a page of channels at a time.
Enter the number of hours you want to skip forward or backward in the schedule, and then
press the RIGHT/LEFT ARROW to move forward or back in the schedule. The Program Guide shows the number of hours.
USING THE BROWSE BANNER
Use the Browse Banner to see what other programs are on and not miss any of a program you are watching. When the Browse Banner is open, you will see the Program Banner information on the current program at the top of the screen, and on the left side of the Browse Banner at the bottom of the screen. At the bottom right of the screen is information on the program that is on next on the same channel.
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Chapter 3
Using Search to Find a Program
If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information.
USING SEARCH TO FIND A PROGRAM
You can find programs to watch by using the Search feature of the receiver. This feature will search all channels, including over-the-air channels (if an over-the-air antenna is connected to the receiver as described on page 75), and find programs that match keywords that you enter.
You can search for events two ways:
Select Title to search for the words that appear in the title of a program.
Select Info to search for words that are in the program description or title.
Enter the search word(s) in the Search Criteria Field in one of two ways (see page 15):
Use the virtual keyboard.
Use the letters on the NUMBER PAD.
If you select a program that is on now, the receiver tunes to that program. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information.
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FINDING A PROGRAM BY ITS THEME
You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want. This feature also categorizes programs on over-the-air channels (if an over-the-air antenna is connected to the receiver as described on page 75).
If you select a program that is on now, the receiver tunes to that program. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information.
Finding Programs to Watch
Finding a Program by its Theme
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Chapter 3
Tips
TIPS
Press INFO to get more information about the program you highlighted.
Press VIEW TV to cancel almost any screen and return to viewing TV.
Skip forward 24 hours (and then back again) at a time in the Program Guide by press-
ing the SKIP FWD (SKIP BACK) button on the remote control.
QUESTIONS
How can I customize the Program Guide to show only my favorite channels?
You can set up a Favorites List as described on page 28.
Why are some of my channels missing?
You may have locked or hidden the channels. See Chapter 6 - Locks on page 31
for information on locking and unlocking the receiver.
You may have the wrong list showing in the Program Guide. Press Guide to open
the Program Guide. Press Guide again to select the next Favorites List. Press Guide repeatedly to scan through all the available lists. See Favorites Lists on page 29 for more information.
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Pay-Per-View
Order and Watch Pay-Per-Views
Is tonight a popcorn and movie night? Why rent videos when you can just watch Pay-Per­Views? This chapter describes how to use these additional services:
BUYING A PAY-PER-VIEW PROGRAM
REVIEWING PAY-PER-VIEW PURCHASES
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Chapter 4
Buying a Pay-Per-View Program
To buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events.
BUYING A PAY-PER-VIEW PROGRAM
Note: Once you confirm an order for a Pay-Per-View program, you cannot cancel the order and
you will be billed for it.
Here’s something interesting! The first Pay-Per-View event was a professional basketball game in 1977.
REVIEWING PAY-PER-VIEW PURCHASES
Use this feature to review events you’ve purchased, including those you have watched and those you purchased but have not yet watched.
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Pay-Per-View
TIPS
You can set up a VCR to record Pay-Per-View programs. See page 75 for more details.
You can prevent others from purchasing Pay-Per-View programs by using locks (see
page 34).
Tune to Channel 103 for a list of what’s playing on Pay-Per-View.
QUESTIONS
Tips
How can I order an event for all my receivers?
Order on each receiver, one at a time with the remote control. Make sure an active phone
line is connected to each receiver.
Order the event over the phone 1-877-DISH-PPV (347-4778).
Order the event online at dishnetwork.com/ppv.
Will I be charged more than once for ordering the same Pay-Per-View on two or more receivers? If you’re using the remote control, you won’t be charged more than once as long
as it is the same exact event (for example, at the same time or All Day events).
Why doesn’t my Program Guide show any Pay-Per-View channels? You may be using a Favorites List that doesn’t include Pay-Per-View channels. Press GUIDE to open the Program Guide and then press GUIDE again until you see All Chan in the upper left corner of the Pro­gram Guide. See Chapter 5 - Favorites Lists on page 27 for more information on using Favor- ites Lists.
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Chapter 4
Questions
Notes
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Favorites Lists
Setting Up Your Favorites Lists
One of the benefits of DISH Network is that you have access to many channels. However, the number of channels can make it difficult to find something to watch. When you read this chapter, you’ll learn how to set up and use Favorites Lists. The information in this chapter shows you how to fit your favorite channels into neat, organized lists.
WHAT ARE FAVORITES LISTS?
C
REATING OR CHANGING FAVORITES LISTS
NAMING FAVORITES LISTS
USING FAVORITES LISTS
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Chapter 5
What are Favorites Lists?
WHAT ARE FAVORITES LISTS?
Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in up to four lists.
When using a Favorites List, the Program Guide and Browse Banner display only the chan­nels in that Favorites List. Also, when you use the remote control UP or DOWN ARROW to change channels, the receiver skips channels that are not on the list.
The All Chan list contains all the channels, including channels not in your current subscription. You cannot make any changes to the All Chan list.
The All Sub list contains all the channels in your subscription. You cannot make any changes to the All Sub list, except by changing your subscription.
Each Favorites List has a unique color in the Program Guide. You can give each list a name. When you first get the receiver, the four lists are named List 1, List 2, List 3, and List 4. The lists are empty until you add channels to them.
If you choose a program using Themes or by entering a channel number using the remote controls, the receiver tunes to the channel for that program whether or not that channel is on the active Favorites List.
You can include over-the-air channels in your Favorites Lists if an over-the-air antenna is connected to the receiver. See page 75 for instructions on connecting an over-the-air antenna.
CREATING OR CHANGING FAVORITES LISTS
You can create, add channels to, and remove channels from a Favorites List. When you use your Favorites List (see page 29) only those channels in your list are shown in the Program Guide and Browse Banner.
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NAMING FAVORITES LISTS
You can name your Favorites Lists whatever you want, up to eight characters long.
USING FAVORITES LISTS
Favorites Lists
Naming Favorites Lists
Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists.
TIPS
Two lists cannot have the same name.
Pressing GUIDE to switch Favorites Lists works only if you have added channels to the Favor-
ites List. If you have not created a Favorites List, pressing GUIDE switches the receiver between the All Chan and All Sub Lists.
Hidden channels do not display in Favorites Lists.
QUESTIONS
Why are channels missing from the Program Guide?
You might have a Favorites List that does not contain those channels. Press GUIDE until
the All Chan or All Sub list displays.
You might have channels hidden.
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Chapter 5
Questions
Notes
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Locks
Securing Your Receiver and Account
An important concern to parents is the ability to protect their children. With high tech television comes greater potential for unwanted programming beamed into your home. Use the safeguards described in this chapter to set up and use locks.
WHAT ARE LOCKS?
C
REATING OR CHANGING A PASSWORD
LOCKING AND UNLOCKING YOUR RECEIVER
CREATING OR CHANGING RATINGS LOCKS
CREATING OR CHANGING CHANNEL LOCKS
LOCKING OR UNLOCKING PAY-PER-VIEW
C
HANNELS
HIDING ADULT CONTENT
LOCKING OR UNLOCKING THE FRONT PANEL
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Chapter 6
What are Locks?
WHAT ARE LOCKS?
Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver:
If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password.
The receiver allows you three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
If you enter the correct password, you can access the locked item or open the Locks menu.
If you exit a locked item or close the Locks menu, you must enter the password to access the
item again.
Locking the receiver is a two-step process:
1 Create the locks that you want.
2 Lock the receiver.
When the receiver is locked, anyone who wants to access locked items must enter the password.
CREATING OR CHANGING A PASSWORD
The first thing to do before using the receiver locks is set up your password.
Memorize the new password. From now on, you must enter this password to lock or unlock the receiver. If you forget your password, you will need to speak with a Customer Service Representative.
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Locking and Unlocking Your Receiver
LOCKING AND UNLOCKING YOUR RECEIVER
You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Creating or Changing a Password in the previous section). Be sure to refer to this section whenever you set any lock on your receiver.
Locks
CREATING OR CHANGING RATINGS LOCKS
You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG 13, etc.) and expanded ratings (violence, language, etc.).
Note: Highlight the least restrictive rating that you want to block. Press SELECT to lock the highlighted rating and all ratings more restrictive than it (for example, locking PG 13 automatically locks R and NC-17).
From the history vault! If today’s date is November 1, wish the ratings system a happy birthday because the Motion Picture Association of American introduced the system in 1968.
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Chapter 6
Creating or Changing Channel Locks
CREATING OR CHANGING CHANNEL LOCKS
The locks use the ratings that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked. You can lock any program, including Pay-Per-View programs. The locks built into some televisions do not apply to satellite programs. Television program ratings differ from movie ratings.
You can lock any channel, including Pay-Per-View and over-the-air channels. This type of lock keeps anyone from viewing these channels unless they enter the correct password.
LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS
This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You also can lock individual Pay-Per-View channels by using channel locks.
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HIDING ADULT CONTENT
When you hide adult channels, you prevent the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD.
Locks
Hiding Adult Content
LOCKING OR UNLOCKING THE FRONT PANEL
This lock keeps anyone from using the front panel buttons unless they enter the correct password, but it does not lock the remote control buttons.
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Chapter 6
Tips
TIPS
If the receiver displays a message prompting you to enter a password, the receiver is locked.
When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock
PG 13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.
QUESTIONS
Why didn’t a lock I set take effect? You have to lock the receiver for any lock you set to take
effect. See page 33 for details.
What do I do if I forget my password? If you forget your password, you will need to speak with a Customer Service Representative.
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Interactive TV
Interacting with Your TV
Play games, shop, and get help from Customer Service! Use the information in this chapter learn about interactive services available on your satellite receiver.
DISHHOME
CUSTOMER SUPPORT
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DishHOME
DISHHOME
Press DISH on the remote control to go to DishHOME features available with your service. Watch video from popular news, entertainment, and sports networks all on one screen. You can also select an icon from the bottom of the screen for customer support, news, shopping sports, games, and entertainment.
CUSTOMER SUPPORT
An important feature of your satellite TV receiver is Customer Support. This menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. Make sure you connect an active phone line to your receiver.
Press MENU and then select Customer Support.
38
TIPS
Whenever you want to exit an interactive feature and return to watching programming, press
VIEW TV and you’ll be taken to the last channel you were watching.
You can also get to Customer Support from DishHOME.
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Timers
Setting Up and Using Timers
Have you found yourself having to make a choice between watching your favorite shows and living your life away from television? This chapter shows you how to set up to record future programs on a VCR so that you’ll never miss your favorite shows.
TIMERS
USING THE TIMERS LIST
SETTING UP A QUICK RECORD
SETTING UP A MANUAL TIMER
DELETING A TIMER
OVERLAPPING TIMERS
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Timers
TIMERS
A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 75).
Timer Types
There are three types of timers:
•VCR - Records an event on a previously inserted tape for later viewing. Make sure you have your VCR connected and turned on when using this type of timer. Also, be sure to set up the receiver to tell the VCR to start/stop recording.
Auto/Ext. - Automatically changes the channel for live viewing of the event. Use this setting to record to a portable media device. Connect the device to the receiver’s RCA Outputs (see page 12). Be sure to read the guide that came with the device for setup and recording instructions.
Reminder - Creates an on-screen reminder when the event is about to air.
Timer Frequency
Deciding how often you want to watch a program will help you make the best choice:
•Once - Records a program once (good for movies, sporting events, etc.).
Weekly - Records a program once a week, at that time, on that channel.
Daily - Records a program once a day, at that time, on that channel.
Monday-Friday - Records a program once a day, Monday through Friday, at the selected
time, on that channel.
Timers List
Use the Timers List as described on page 42 to:
View the general list of timers.
Create a Manual timer.
Edit a timer.
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Timers
When a Timer Starts a Recording
For two minutes before a timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following:
Press CANCEL to clear the symbol from the TV screen. This does not stop the timer from starting.
Press INFO or SELECT to see more information on the timer. If you do this, you have the following choices:
— Select OK to continue with the timer.
— Select Stop Timer to stop the timer.
Note: Pressing INFO about a timer event only works one time. Subsequently pressing INFO results in the current program’s information being displayed in the normal way.
When the Receiver is Off
Timers
If the receiver is off when a timer is scheduled, the receiver will:
•VCR - Turn on to record the event. Make sure you have your VCR turned on and a tape inserted when using this type of timer.
Auto/Ext. - Turn on for the event.
Reminder - Turn on at the scheduled time. After a period of time, if you do nothing, the
receiver will turn OFF.
Special Considerations When Using Timers
For Locked Programs - You must enter the receiver password before you can create an
automatic timer. You can create a manual timer for a locked program without entering the password. However, if you do this, when the timer operates, the receiver may display only an error or password entry menu.
For Pay-Per-View Programs - You must order a Pay-Per-View program when you create a timer for it.
For Blacked Out Programs - If you set a timer for a program that is blacked out in your area, when the timer operates the receiver may display only an error.
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Chapter 8
Using the Timers List
USING THE TIMERS LIST
SETTING UP A QUICK RECORD
This is the quickest, simplest way to record your favorite shows. All you have to do is find what you want, press RECORD, and follow the on-screen instructions. Just make sure your VCR is on and has a tape inserted.
SETTING UP AN AUTOMATIC TIMER
You can create an automatic timer for a future event. The following instructions explain the simplest way to set up an automatic timer.
See page 75 for instructions on connecting an over-the-air antenna to your receiver.
Select the Timer Frequency See page 40 for more details on Timer Frequency and Type.
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SETTING UP A MANUAL TIMER
A manual timer lets you set custom start and stop times for a timer.
Select the Timer Frequency. See page 40 for more details on Timer Frequency and Type.
DELETING A TIMER
Timers
Setting Up a Manual Timer
When you no longer need a timer, you can delete it.
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Chapter 8
Overlapping Timers
OVERLAPPING TIMERS
If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. You must delete or edit one of the timers.
TIPS
It's very important to leave the receiver enabled to receive updates. By doing this, the receiver
can have the latest software and Program Guide information.
If your VCR does not respond to the receiver’s commands, see if you accidentally left the protective film on the receiver’s front panel.
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Remote Control Setup
Personalizing Your Remote Control
Great! Another remote control is the last thing you need, right? Well, this remote could be the last remote you’ll ever need. Use the information in this chapter to learn more about using your remote to control much more than just your receiver.
IMPROVING RECEIVER CONTROL
CONTROLLING OTHER COMPONENTS
RECOVER BUTTON
TEACHING ANOTHER REMOTE CONTROL
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Chapter 9
Improving Receiver Control
IMPROVING RECEIVER CONTROL
These instructions help you improve your remote control settings to best operate your satellite receiver.
Changing the Address
Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake. To keep this from happening, you can change the remote address.
1 Press SYSTEM INFO on the receiver's front panel. The System Information screen displays and
shows the Remote Address.
Write down the address shown:
2 Press and hold SAT on your remote control for about three seconds, until all of the mode buttons
light up, and then let go of SAT.
3 Use the NUMBER PAD to enter any number between 1 and 16, but not the one you wrote in step
1.
4 Press POUND (#). If you entered the address correctly, SAT will flash three times.
Write down the number you entered:
5 Press RECORD. Make sure the Remote Address you see on the System Information screen is the
same as the one you entered in step 3. If it isn't, the remote cannot control the receiver.
6 Press SELECT to close the System Information screen.
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Remote Control Setup
Improving Receiver Control
Checking the Remote Control Address
You can see what address is programmed on the remote control by completing the following instructions.
1 Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and
then let go of the SAT button.
2 Press POUND (#) twice. The SAT mode button will flash the same number of times as the address
number (for example, three flashes means address 3).
Confirming Remote Control Operation
Complete the following to make sure the remote operates the receiver:
1 Make sure the remote has fresh batteries and is in SAT mode.
2 Press SYSTEM INFO on the receiver front panel to display the System Info screen.
3 Press RECORD on the remote control. The address in the System Info screen changes to match
the address preset in your remote control.
4 Press POWER on the remote control to turn on/off the receiver.
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Chapter 9
Improving Receiver Control
Adjusting the Remote Antenna
Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything.
If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver. To improve your remote control's range, try the following:
– Place the receiver higher than all of the other equipment in your entertainment
center.
– Provide room above the receiver so that the antenna can be installed straight up.
If you cannot install the antenna straight up, tilt the UHF antenna at about a 30° angle.
– Place the UHF antenna outside the entertainment center by using a coaxial cable
to connect the antenna to the receiver.
Try moving the receiver to other locations.
Move any nearby over-the-air antennas away from the UHF remote antenna. Do
not place an over-the-air antenna on top of your receiver.
– Install a UHF attenuator. See Installing a UHF Attenuator in the following section
for details.
Installing a UHF Attenuator
Unwanted UHF signals may interfere with signals from the remote control to the receiver. To prevent such interference, you can install a 10 dB attenuator (available from many consumer electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it also cut down how far away you can use the remote control.
1 Remove the UHF antenna from the UHF Remote
Antenna input on the receiver back panel.
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2 Attach a 10 dB attenuator to the UHF Remote
Antenna input.
3 Attach the UHF antenna to the attenuator.
Remote Control Setup
Controlling Other Components
CONTROLLING OTHER COMPONENTS
To use the remote to control other devices (such as a TV, VCR, DVD player, tuner, amplifier, or DISH Network satellite receiver), you must first program it to control these other devices. You can do this by either following the instructions in Setting Up Using Device Code Tables on page 50, or the Setting Up Using Device Codes Scan procedure described on page 51.
Remote Control Modes
Use the remote control’s mode buttons, SAT (satellite receiver), TV (for a TV), VCR (for a VCR or a DVD player), and AUX (“auxiliary,” for a second TV, a VCR, a tuner, an audio amplifier, or a second DISH Network satellite receiver) to set the remote to the right mode for the device. To change the mode, press the button for the device you want the remote to control. The mode button lights for two seconds to show you’ve set the remote to that mode.
Limited Mode
You can program your remote control in Limited Mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in Limited Mode, you will only be able to use POWER, MUTE, and VOLUME. Also, when you use the remote to control your VCR in Limited Mode, you will only be able to use POWER and the VCR function buttons.
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Chapter 9
Controlling Other Components
Combination Devices
If you are programming the remote to control a combination device, such as a TV/VCR or a TV/ DVD, program the remote control in one mode, and then repeat the procedure in the other mode. For example, to program the remote to control a TV/VCR using code 748, follow the instructions to program the remote to control the TV using code 748, and then repeat the instructions for the VCR using the same code.
Setting Up Using Device Code Tables
You can set up the remote to control other devices using the device codes listed on page 93. In the instructions below, the column on the left contains the instructions and the column on the right
provides additional information.
Instructions Additional Information
1 Turn the device on.
2 Find the brand name of the device in
the tables starting on page 93.
3 Press and hold the mode button until
all the other mode buttons light up, and then let go of the button. The mode button flashes.
4 For AUX mode only. Press 0 for a
second TV, or 1 for a second VCR, or 2 for a tuner, or amplifier.
5 Enter one of the three-digit device
codes from the table using the number buttons.
6 If you want to program Limited Mode,
press PAGE UP. If not, skip to step 7.
Use the device’s front panel buttons or its remote control.
If the brand isn’t listed, see Setting Up Using Device Codes Scan on page 51.
For example, hold TV for a TV until all of the other mode buttons light. When you let go, TV will flash.
This step is for programming which kind of device that should be programmed in AUX mode. If you’re not programming in AUX mode, skip to step 5.
The three-digit device code should be for the brand name of your device that you found in step 2.
See Limited Mode for more information.
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Remote Control Setup
Controlling Other Components
Instructions Additional Information
7 Press POUND (#).
8 Press POWER to turn off the device. If
the device does not turn off, go to step 10.
9 Turn the device back on and try some
other buttons to make sure they work. If the code works for other buttons, stop here.
10 If the code doesn’t work, redo steps 3
through 9 with another device code from the tables.
If you entered the code correctly, the mode button flashes three times.
If the code works, the device should turn off.
Sometimes POWER works when other buttons don’t.
Try every code listed for your brand until one works for your device.
11 If you can’t find a code that works try,
Setting Up Using Device Codes Scan that follows.
Setting Up Using Device Codes Scan
If the code for your device is not listed in the tables starting on page 93, use this procedure to scan the remote control’s memory for the device code. In the instructions below, the column on the left
contains the instructions and the column on the right provides additional information.
Instructions Additional Information
1 Turn the device on.
2 Press and hold the mode button until
all the other mode buttons light up, and then let go of the button. The mode button flashes.
Use the device’s front panel buttons or its remote control.
For example, hold TV for a TV until all of the other mode buttons light. When you let go, TV will flash.
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Chapter 9
Controlling Other Components
Instructions Additional Information
3 For AUX mode only. Press 0 for a
second TV, or 1 for a second VCR, or 2 for a tuner, or amplifier. Then press the STAR (*) button.
4 If you want to program Limited Mode,
press PAGE UP. If not, skip to step 7.
5 Press POWER.
6 Press the UP or DOWN ARROW
repeatedly until the device turns off.
7 Press POUND (#).
8 Turn the device back on and try some
other buttons to make sure they work.
This step is for programming which kind of device that should be programmed in AUX mode. If you’re not programming in AUX mode, skip to step 4.
See Limited Mode for more information.
This puts your remote in the scan mode.
As you press the UP or DOWN ARROW, the remote tries each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device will flash rapidly eight times when you’ve scanned all the codes for that device.
The mode button flashes three times if you have entered the code correctly. This stores the code you found.
Press POWER to turn the device back on. Try some other buttons to make sure they work. Sometimes POWER works when other buttons don’t.
52
9 If necessary, repeat this procedure until
you’ve tried all the codes.
You may need to repeat the scan to find the best code for your device.
Page 77
Remote Control Setup
Controlling Other Components
Reading Out the Device Codes
You can find out what device code you’ve set for each remote control mode (TV, VCR, and AUX).
Instructions Additional Information
1 Press and hold the appropriate mode
button until all the other mode buttons light up, and then let go of the button. The mode button flashes.
2 Press POUND (#) twice.
Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero.
For AUX mode: The first group of flashes tells you what the AUX mode controls. A quick flash (zero) before the three-digit code is for a TV; one regular flash is for a VCR; and two flashes is for a tuner, or amplifier.
For a satellite receiver programmed in AUX mode: The AUX mode button will flash the same number of times as the address number.
For example, hold TV for a TV until all of the other mode buttons light. When you let go, TV will flash.
For example, if the code is 570, the mode button flashes five times, pauses, flashes seven times, pauses, and flashes once quickly.
For example, if the TV code is 570, the AUX mode button flashes once quickly (indicating 0 for TV), pauses, flashes five times, pauses, flashes seven times, pauses, and flashes once quickly.
For example, if the receiver address is 3, the AUX mode button flashes three times.
For Limited Mode: If you have programmed a TV or VCR in Limited Mode, the mode button flashes once at the end of the flash sequence.
For example, if the TV code is 570, the AUX mode button flashes once quickly (indicating 0 for TV), pauses, flashes five times, pauses, flashes seven times, pauses, flashes once quickly, and then flashes once (indicting Limited Mode).
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Chapter 9
Controlling Other Components
Switching Between TV and Device Volume Control
When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume. Be sure to set up the remote to control a device in AUX mode before using this feature.
Controlling the Amplifier’s Volume
1 Press and hold AUX for four seconds, and then let go of it. AUX will blink.
2 Press POUND (#).
3 Press the plus (+) side of VOLUME.
4 Press ZERO (0).
5 Press POUND (#). AUX flashes three times.
Now make sure the remote controls the amplifier’s volume:
6 Press SAT.
7 Press the plus (+) and minus (-) sides of VOLUME. The device’s volume changes and AUX lights
instead of TV.
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Controlling the TV’s Volume
1 Press TV for four seconds, and then let go of it. TV will blink.
2 Press POUND (#).
3 Press the plus (+) side of VOLUME.
4 Press ZERO (0).
Remote Control Setup
Recover Button
5 Press POUND (#). TV flashes three times.
Now make sure the remote controls the TV’s volume:
6 Press SAT.
7 Press the plus (+) and minus (-) sides of VOLUME. The TV’s volume changes and TV lights
instead of AUX.
RECOVER BUTTON
Use RECOVER if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press RECOVER as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input. It does not recover lost satellite signal (See Troubleshooting on page 82 for information on solving problems).
Note: The remote must be programmed to control the TV (and VCR, if applicable) for RECOVER to work as described.
Note: RECOVER will first try to tune your TV to channel 3, then channel 4, and then other video inputs with each press of RECOVER. You may need to press RECOVER up to 30 times to recover your satellite TV video.
The following setup is required to use RECOVER:
The remote control must be set up to control the TV and, if installed, the VCR.
If a VCR is installed, make sure it is connected as shown on page 74.
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Chapter 9
Teaching Another Remote Control
1 Make sure the TV is on.
2 Press and hold RECOVER until all four mode buttons light, and then let go of the button. The SAT
mode button flashes twice and then all four mode buttons flash three times.
3 Press RECOVER. Wait for the TV or VCR mode button to flash once and then all four mode but-
tons to flash once.
4 If you see the System Info screen, press the Select button to close the screen. You have recov-
ered your satellite video.
5 If you do not see the System Info screen, repeat steps 3 and 4 until you have recovered your sat-
ellite video.
Note: Press any remote control button other than RECOVER to end this procedure.
From the History Vault - Robert Adler invented the first wireless TV remote control for Zenith. The “Zenith Space Command” brought the “clicker” into American homes (and vocabularies) in 1956.
TEACHING ANOTHER REMOTE CONTROL
Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote. Although most learning remotes are compatible with the Teach Remote option featured in your DISH Network receiver, there may be a few that are not. Consult your universal learning remote user’s guide for details.
Follow these steps to teach (program) a universal learning remote from the remote supplied with your satellite receiver. The universal learning remote is not supplied with your receiver. You can purchase it separately at an electronics supply store.
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Remote Control Setup
Teaching Another Remote Control
1 Press the MENU button, select System Setup (6), and then select Diagnostics (3). The receiver
displays the blank System Diagnostic Tests screen.
2 Select the Teach Remote option. The receiver displays a pop up screen warning that you must
press any button on the front panel to quit the teaching mode.
3 If you want to continue, select the Yes option. The receiver now displays the System Diagnostic
Tests screen containing further instructions.
4 Aim both remotes at the receiver. Press one button at a time on your DISH Network remote, while
pressing the button to be taught on the universal learning remote at the same time. Repeat this process for each button you want to be taught to the learning remote.
Note: Any button on the DISH Network remote that is not used with your DISH Network receiver will not teach the universal learning remote.
5 You can quit the teaching mode at any time by either of the two following methods:
Press any front panel button on your receiver.
Leave the receiver alone for at least three minutes.
The receiver again displays the blank System Diagnostic Tests screen. You can cancel out of this screen back to your original viewing screen.
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Chapter 9
Sending Discrete Power On and Off
SENDING DISCRETE POWER ON AND OFF
Installers use Remote control discrete power ON and power OFF IR commands when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the satellite receiver is reliably in one state or the other. To use discrete power commands, complete the following:
TIPS
If you don’t want to accidentally change channels on your TV or VCR, try programming the
remote control in Limited Mode as described on page 49.
Be sure to put the remote control back in SAT mode whenever you’re finished watching TV.
QUESTIONS
My remote doesn’t control my receiver or other components. What should I do?
Put the remote control is in the correct mode (page 49).
Check the remote control address (pages 47 and 53).
Check the batteries (page 8).
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A
Account Information 4 Adjust Picture Position 71 Adjusting the Remote Antenna 48 Adult Content, Hiding 35 All Chan 28 All Sub 28 Alternate Audio 61 Antenna
Adjusting the Remote Antenna 48 Dish 72
Over-the-Air 75 Aspect Ratio 71 Audio and Video Inputs 18 Auto/Ext. Timer 40 Automatic Timer 42 Aux Volume Control 54
B
Back Panel 12 Batteries, Remote Control 8 Black Screen 88 Blue Screen 88 Browse Banner 19, 87 Buttons, Remote Control 9, 10, 11 Buying a Pay-Per-View 24
C
Caller ID 60
Screens 60
Setting Up 60
Troubleshooting 89 Canceling a Procedure 14 Changing Between Favorites Lists 29 Changing Channels 18, 85 Changing Languages 61, 91 Changing the Guide Display 64 Changing the Program Guide Order 64 Channel Locks 34 Channel Order 64 Check Switch 80 Checking the Remote
Control Address 47 Closed Captioning 61 Closing Menus 13 Combination Devices 50 Connecting Off-Air Antenna/Cable TV 75 Connecting to a TV
DISH DVI Connections 68 HD Connections 68 Setting Up to Display in HD 70 SD Connections 68 YPbPr Connections 69
Connecting to the Phone Line 73 Connecting to Your Dish Antenna 72 Connections, Back Panel 12 Controlling Other Components 49 Controls and Indicators, Front Panel 12 Customer Support 38
D
Deleting a Timer 43 Descriptive Video 61 Device Codes 50, 93
DVD Player 95 DVD/VCR Combo 95 Tuner/Amplifier 95 TV/DVD Combo 95
TV/VCR Combo 95 Device Codes Scan 51 Diagnostics 80 Discrete Power On and Off 58 Dish Antenna 72 DISH DVI 68 DISH Network Account 3 DishHOME 5, 38 Display in HD 70 Dolby Surround Sound 62 DVD Player Codes 95 DVD/VCR Combo Codes 95
E
Electronic Program Guide 18 Error Messages 83 Ext. Timer 40
F
Factory Defaults 65 Favorites Lists 19, 28, 87 Finding a Program 20, 21 Front Panel 12, 35
G
Guide Conventions 3 Guide, Program 18
H
HD Display 71 HDTV Setup 70 Hidden Channels 29 Hiding Adult Content 35 High-Definition TV Connections 68 Highlighting Options in a Menu 13
I
Improving Receiver Control
Adjusting the Remote Antenna 48 Changing the Address 46 Checking the Remote Control
Address 47
Confirming Remote Control
Address 47
Installing a UHF Attenator 48 Installing a UHF Attenuator 48 Interactive TV 37 Interference 6, 83
K
Keyboard, Virtual (Onscreen) 15
L
Learning Remote 56 Limited Mode 49 List of Choices in Menus 14 Local Channels
Display Options 77
Scanning 76 Locking Pay-Per-View Channels 34 Locking the Front Panel 35 Locks 32
Channel Locks 34
Creating or Changing
a Password 32 Hiding Adult Content 35 Locking and Unlocking Your
Receiver 33 Locking or Unlocking Pay-Per-View
Channels 34 Locking or Unlocking the Front
Panel 35 Ratings Locks 33 Troubleshooting 89
Low Battery Warning 8
M
Manual Timer 43 Menus 13
Canceling a Procedure 14 Highlighting Options 13 List of Choices 14 Open and Close 13 Selecting Options 13 Troubleshooting 86 Using 13
Message Numbers 83
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Index
N
Naming Favorites Lists 29 No Picture 88
O
Onscreen Menus 13 Opening Menus 13 Ordering a Pay-Per-View 23 Ordering Your Program Packages 3 Over-the-Air Antenna 75
Peaking 76 Scanning for Channels 76
Transmit Channel Numbers 77 Over-the-Air Channels 28 Over-the-Air TV Broadcasts 77
P
Parental Controls (Locks) 32 Password 32 Pay-Per-View 5
Buying 24
Locks 34
Reviewing Purchases 24
Troubleshooting 92 Peaking Your Over-the-Air Antenna 76 Phone Line 73, 81 Point Dish 80 Power Scan, Device Codes 51 Program Banner 19 Program Guide 18
Channel Order 64
Display 64
Troubleshooting 87 Programming to Control a Second
Satellite Receiver 55
Purchasing a Pay-Per-View 24
Q
QAM Installations 79
R
Rain and Snow Fade 5 Ratings Locks 33 Receiver Back Panel 12 Receiver Front Panel 12 Receiver Menus 13 Recover Button 55 Reminder Timer 40 Remote Antenna 48 Remote Battery Low 8 Remote Control 8
Antenna 48
Batteries 8
Buttons, Receiver Control 9
Buttons, TV Control 10
Buttons, VCR Control 11
Changing the Address 46
Checking the Address 47
Combination Devices 50
Confirming Operation 47
Controlling Other Components 49
Discrete Power On and Off 58 Limited Mode 49 Low Battery Warning 8 Modes 49 Programming to Control a Second
Satellite Receiver 55 Recover Button 55 Setting Up Using Device Codes
Scan 51 Troubleshooting 86 UHF Attenuator 48
Resetting to Factory Defaults 65 Resetting Your Receiver 79 Residential Customer Agreement 99 Reviewing Pay-Per-View Purchases 24
S
Satellite TV Reception 5 Scanning for Over-the-Air Antennas 76 Screen Positioning 71 Search 20 Second Satellite Receiver 55 Selecting Menu Options 13 Setting Up a Manual Timer 43 Setting Up an Automatic Timer 42 Setting Up Caller ID 60 Setting Up to Display in HD 70 Setting Up Using Device Codes Scan 51 Snowy Screen 88 Solar Inteference 6 Special Considerations When
Using Timers 41 Standard-Definition TV Connections 68 Stereo Volume Control 54 Switching Between Favorites Lists 29
T
Themes 21 Timers 40
Deleting a Timer 43 Setting Up a Manual Timer 43 Setting Up an Automatic Timer 42 Special Considerations When Using
Timers 41 Timer Frequency 40 Timer Options 40 Timer Types 40 Timers List 40 Troubleshooting 90 When the Receiver is Off 41
Transmit Channel Numbers 77 Troubleshooting 82
Caller ID 89 Changing Channels 85 Changing Languages 91 Favorites Lists 87 Hearing a Program 91 Intference 6 Locks 89 Menus 86 Message Numbers 83
Pay-Per-View 92 Phone Line 91 Program Guide and
Browse Banner 87 Remote Control 86 Timers 90 Watching a Program 88 Weather 5
Troubleshooting Tools 79
Diagnostics 80 Point Dish and Check Switch 80 Resetting Your Receiver 79
Tuner/Amplifier Codes 95 TV Control 10 TV Volume Control 55 TV/DVD Combo Codes 95 TV/VCR Combo Codes 95
U
UHF Attenuator 48 UHF Remote Antenna 8 Unlocking Pay-Per-View Channels 34 Unlocking the Front Panel 35 Unlocking Your Receiver 33
V
VCR Connections 74 VCR Control 11 VCR Timer 40 Virtual Keyboard (Onscreen) 15 Volume Control
Stereo 54 TV 55
W
Watching TV 17 Weather 5
Y
YPbPr 69
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Receiver Information
Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).
Purchase Location Name:
Purchase Location Telephone Number:
Receiver Serial Number:
Receiver Conditional Access Number
Smart Card Conditional Access Number:
Remote Control Settings
Remote Control
Remote Control Address (SAT Mode)
TV Code (TV Mode)
VCR Code (VCR Mode)
Auxiliary Code (AUX Mode)
TV Input/Channel Settings
TV
TV Input/Channel
146733
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Troubleshooting and Device Codes
TROUBLESHOOTING TABLES
REMOTE CONTROL DEVICE CODES
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Reference
Troubleshooting Tables
TROUBLESHOOTING TABLES
Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:
1 Review the section in this Guide that relates to the problem.
2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
Read the What’s Happening column until you find the problem.
Read the information in the Possible Reason column.
Try each of the suggested solutions in the What to Do column.
3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on
page 79.
4 Make sure your TV is tuned to the correct channel or input. Use RECOVER as described on
page 55.
5 Make sure your remote control has fresh batteries. If you see the Remote Battery Low warning on
your TV screen, it’s time to change the batteries. Follow the instructions on page 8.
6 Make sure your receiver is connected to an active telephone line. See the instructions on page 73.
7 Check for anything that might be blocking the satellite signal (for example, tree branches, snow,
etc.).
8 For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see dishnet-
work.com or tech.dishnetwork.com.
Note: Before calling the Customer Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the System Information screen to find these numbers (See Ordering your Programming). Also, write down any error messages that the receiver displays on the television screen.
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Message Numbers
Number Possible Reason What to Do
Reference
Troubleshooting Tables
001
002
003, 004
005
• There may be a problem with the multi-dish switch.
• Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal, or there may be other interference.
• The wrong type of coaxial cable may be used in the system, or the cable run length may be too long. Or, there may be a problem with the multi-dish switch.
• The receiver may not yet have been electronically linked with the system, via the satellite signal. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal.
• Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 80. If this does not work, call the Customer Service Center at 1-800-333-DISH (3474) for help.
• Note the local weather conditions. Remove any snow or other debris which may have collected on the satellite dish. Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.
• Make sure that the satellite dish is aimed at the satellite. Check the strength of the signal using the Point Dish screen as described on page 80. Consult your installer to re-aim the dish, if necessary, to obtain the strongest possible signal.
• Make sure the system uses RG6 coaxial cable; if not, call your dealer or installer.
• Check the dish-to-receiver cable run length. If your entire system is DISH Pro, it can be as much as 200 feet. If it is a Legacy system, it should not be more than 100 feet. Check the coaxial cables and their connections to and from the multi­dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). If this does not work, do the Check Switch test described on page 80.
• If you have authorized the receiver, wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight. Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked, as described on page 80. If not, contact your installer to re-aim the satellite dish. If you have not authorized the receiver, call the Customer Service Center at 1-800-333-DISH (34740 for help.
006
011, 012
013, 014
• The receiver may not be connected to an active telephone line.
• Viewers in specific areas are prohibited from watching certain programs. For example, viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium.
• You may have tried to tune to a program on a channel which you have not bought.
• You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times.
• Remember that the program providers specify which programs are “blacked out” for which viewers, not DISH Network.
• You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center at 1-800-333­DISH (3474) to buy the channel, or if you believe this message was displayed by mistake.
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Reference
Troubleshooting Tables
Message Numbers
Number Possible Reason What to Do
015
018
022
026
• You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
• The receiver may not be connected to an active telephone line.
• The receiver may not yet have been electronically linked with the system, via the satellite signal. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal.
• The receiver may have temporarily lost the satellite signal.
• Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked, as described on page 80. If not, contact your installer to re-aim the satellite dish.
• You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times.
• Call the Customer Service Center at 1-800-333-DISH (3474) for help checking the credit limit and/or to get authorization to make a purchase.
• If you have authorized the receiver, wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked, as described on page 83. If not, contact your installer to re-aim the satellite dish. If you have not authorized the receiver, call the Customer Service Center at 1-800-333-DISH (3474) for help.
• Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the satellite. Check whether branches or leaves have grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked, as described on page 80. If not, contact your installer to re-aim the satellite dish.
84
028
059
060
061
• The receiver may need to get new software before you can use it to order Pay-Per-View programs.
• You may have tried to close an installation menu without having done the Check Switch test.
• You may have aimed the satellite dish at one satellite, but selected the option for another satellite on the Point Dish screen.
• You may have set up the receiver to accept a transmission (a “download”) of the latest operating software via the satellite signal.
• Turn the receiver off. Doing this allows the receiver to “download” new software via the satellite signal. The download may take several minutes; do not disturb or unplug the receiver during this time. When the download is done, you will be able to use it to order Pay-Per-View programs.
• If your setup includes a multi-dish switch, you must run the Check Switch test as described on page 80.
• Make sure that you have selected the option for the right satellite on the Point Dish screen, as described on page 80.
• Make sure that the cable(s) for the satellite you have selected are connected to the LNBF that receives signals from that satellite. Re-aim the satellite dish at the right satellite.
• It is very important for the receiver to get the latest operating software, so let the receiver do so. The “download” may take several minutes. Do not disturb or unplug the receiver during this time.
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Message Numbers
Number Possible Reason What to Do
Reference
Troubleshooting Tables
074
078, 079,
080
093
• The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes.
• You may not have connected the receiver to an active telephone line, or the telephone line may be defective.
• You may have set up the receiver to reset itself back to the “factory defaults,” that is, the settings it had when it was shipped from the factory.
• Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.
• Connect the receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver is working properly. Note: To be able to order Pay-Per-View programs, you must keep the receiver connected to an active telephone line at all times. If your setup includes more than one receiver, this applies to each receiver. The receiver uses the telephone line to make toll-free calls, usually in the middle of the night, to send information to the Customer Service Center at 1-800­333-DISH (3474).
• If you want to reset the receiver to its factory default settings, select the Yes option. If not, select the No option.
Changing Channels
What Is Happening Possible Reason What to Do
You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered.
• You may have made a mistake entering the channel number, or the channel number you entered may be invalid.
• Carefully try entering again the channel number you want.
You are scanning up or down through the channels, and the receiver is skipping channels that you know you have subscribed to.
• If so, the channel displayed is the closest possible to the channel you entered.
• If you entered the number for a channel that you have not subscribed to, the receiver will change to the channel and display a message suggesting that you might want to subscribe to the channel.
• If a Favorites List other than All Chan is applied, the receiver will skip channels that are not on the applied list.
• If you have set up the Program Guide to hide adult channels and the receiver is locked, the receiver will skip such channels.
• Select All Chan as the active Favorites List. Unlock the receiver so that it does not skip adult channels. If you want to buy a channel, call the Customer Service Center at 1-800-333-DISH (3474).
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Reference
Troubleshooting Tables
Remote Control
What Is Happening Possible Reason What to Do
You cannot find the remote control. • N/A • Use the receiver front panel Control
When you press a button on the remote control, the receiver does not do what you expect.
When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light does not light up.
• The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead.
• Other lights are too bright. • Try other remote control buttons to
• Remote control is not operating properly or the batteries are weak or dead.
• The receiver power cord is not plugged into a power outlet, or there may be a problem with the power.
• The remote control may not be set to the address used by the satellite receiver.
Buttons to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Customer Service Center to order a replacement.
• If the batteries are missing or dead, insert fresh AAA-size batteries. If the remote has fresh batteries, check whether they are placed according to the label diagram. If not, remove them and place correctly.
see if the receiver is responding.
• Replace the remote batteries with fresh ones.
• Check that the receiver power cord is not damaged, and that the plug is inserted correctly into the outlet.
• Make sure the remote control is set to the same address used by the satellite receiver. See page page 46 for information on changing the remote control address.
Menus
What Is Happening Possible Reason What to Do
You were using a menu, and it suddenly closed.
86
• The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver.
• Start over again.
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Troubleshooting Tables
Program Guide or the Browse Banner
What Is Happening Possible Reason What to Do
Reference
In the Program Guide, some channels have a red background.
You cannot display future programs in the Program Guide or Browse Banner.
You cannot display programs that have ended in the Program Guide or Browse Banner.
When you are using the Program Guide or Browse Banner, some channels are missing.
• Red means that you have not subscribed to that channel. You must subscribe to a channel before you can tune the receiver to it.
• The Program Guide and Browse Banner can display programs scheduled for an extended, but not unlimited time beyond the present.
• The Program Guide and Browse Banner can display only programs that have not yet ended. These features cannot display a time earlier than the present.
• You may have applied a Favorites List other than the list named All Chan.
• You may have set up the Program Guide so that when the receiver is locked, the Guide hides adult channels
• If you want to buy a channel, call the Customer Service Center at 1-800-333­DISH (3474).
• Use Customer Service on DishHOME.
• Try displaying the Program Guide again later. By that time, it may show programs for the time and date you want.
• Contact the program providers (for example, the channel or network affiliate that broadcast the program) for details on past programs.
• You can change the applied Favorites List while using the Program Guide by pressing the remote control Guide button. You can choose another custom Favorites List, the All Chan list, which includes all the channels, or the All Sub list, which includes all subscribed channels.
• Unlock the receiver for the Program Guide to display adult channels.
Favorites Lists
What Is Happening Possible Reason What to Do
You press the remote Guide button while the Program Guide is displayed. You find that you can apply only the All Chan list or the All Sub list.
You try to change the All Chan list or the All Sub list. The receiver displays an ERROR message.
You try to apply an empty Favorites List. The receiver displays an ERROR message.
A Favorites List does not show channels that you know you have added to it.
• If you have not added channels to any custom Favorites List, you will be able to apply only the All Chan list or the All Sub list.
• The receiver will not allow you to change the All Chan list or the All Sub list.
• The receiver will not allow you to apply an empty list.
• If you have set up the Program Guide to hide adult channels and the receiver is locked, the Favorites List will not show such channels.
• You must add channels to a custom Favorites List before you can apply it.
• Choose another list to change. Note: You can change the All Sub list by changing what channels you buy.
• Choose another list to apply, or add at least one channel to the empty list.
• Unlock the receiver for the list to show adult channels.
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Reference
Troubleshooting Tables
Watching A Program
What Is Happening Possible Reason What to Do
The receiver front panel Power light is on, but the TV image:
• is black (no picture)
•is frozen
• has break-ups
• has “snow,”
• shows small squares of various colors
The receiver front panel Power light is on, and there is a picture on the TV screen, but the picture:
• has sparkles or is grainy
• has a herringbone pattern
• lacks color or vertical hold
• wobbles
• looks “washed out” or fuzzy.
• The TV set may not be working properly
• The TV may be connected to the wrong input
• If the TV and the receiver are working properly, there may be interference with the satellite signal.
• You have selected an HD mode your HDTV does not support.
• The TV set may not be working properly.
• If the receiver is connected to the remote TV using the RF or VHF connections, there may be a strong local broadcast on the same channel, or a channel adjacent to the one to which the TV is tuned.
• Make sure that the TV set is plugged into an electrical outlet.
• Make sure the outlet has electrical power.
• Make sure that the TV is turned on and tuned to the correct input.
• Make sure that the TV brightness and contrast are adjusted correctly.
• Make sure that the TV is connected properly to the receiver.
• Make sure that the TV’s text mode and closed captioned features are turned off.
• Check that the system has been installed correctly.
• Make sure that all required coaxial cables are in place, and check that all cable connectors are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure that the satellite dish is aimed at the satellite. Check the strength of the signal using the Point Dish screen, as described on page 80. Consult your installer to re-aim the dish, if necessary, to obtain the maximum possible signal strength.
• Note the local weather conditions. Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal. Remove any snow or other debris which may have collected on the satellite dish
• Refer to your HDTV user’s guide.
• Make sure that the TV brightness and contrast are adjusted correctly, and that the TV is working properly.
• Make sure that the TV is connected properly to the receiver.
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Watching A Program
What Is Happening Possible Reason What to Do
• There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs).
A “black box” fills almost all of the TV screen.
The TV screen is all blue. • You may have connected the
• You may have turned on the Closed Captioned feature on the TV, and put that feature into Text mode.
receiver to an input on the TV that is incorrect for the signal output from the receiver.
• Check other nearby electrical devices as possible sources of interference.
• Check that all required coaxial cables are in place.
• Check for moisture or water leaking into all connections. Dry them out if needed, then seal them with coaxial cable sealant.
• Check the dish-to-receiver cable run length; if it is over 100 feet, call your dealer or installer.
• Make sure the system is properly grounded.
• Using the TV remote control and/or menus displayed by the TV (not the receiver remote control or the menus displayed by the receiver), turn off the closed captioned feature.
• Check your TV owner’s manual for the correct TV input to use for the signal output from the receiver.
Reference
Troubleshooting Tables
Caller ID
What Is Happening Possible Reason What to Do
Caller ID is not working. • You do not have Caller ID
service from your local phone company.
• Your phone line is not connected to the phone jack on the back of the receiver.
• You do not have the Caller ID option enabled.
• Verify that Caller ID is a service provided by your local phone company.
• Verify that you have connected the phone line to the phone jack on the back of the receiver.
• Verify that you have enabled the Caller ID option on the Caller ID screen.
Locks
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock on programs by ratings), but the lock does not take effect.
You forgot the password, so that you are unable to unlock the receiver.
• You may not have locked the receiver.
• You may not have written down the password, to keep it in a safe place.
•You must lock the receiver to apply any lock that you have set.
• Call the Customer Service Center at 1-800­333-DISH (3474. You must provide the following information: (1) your name; (2) your address; (3) your telephone number;(4) and the receiver serial identification number.
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Reference
Troubleshooting Tables
Timers
What Is Happening Possible Reason What to Do
You try to set up an event timer and the receiver displays a message noting that the program is locked.
You try to set up an event timer and the receiver displays a message noting that the program is a Pay-Per-View event.
You try to set up an event timer, but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier.
You set up an event timer, but the receiver does not tune to the channel of the program, or does not record the program.
You set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer does not operate for a showing of the program.
You stop the operation of an event timer for one showing of a program that is repeated (such as a regularly scheduled program), but the timer operates for the next showing.
•You must enter the password before you can create an event timer for a locked program.
•You must order a Pay-Per- View event before you can create an event timer for it.
• You already have set up the maximum number of event timers.
• You may have set up a Reminder but what you should have set up is an Auto-Tune or a VCR timer.
• You may have set up a timer with an incorrect frequency.
• Stopping the event timer applies only to the current showing of the program.
• To be able to set up an event timer for the program, first enter the password.
• To be able to set up an event timer for the event, first order it.
• To be able to set up a new event timer, delete one of the event timers you set up earlier.
• Remember that a Reminder just reminds you that the program is about to start. An Auto-Tune timer reminds you and tunes the receiver to the program. A VCR timer reminds you, tunes the receiver, and starts recording to tape.
• Remember that a Once event timer operates just one time. A Mon.-Fri. event timer operates Monday through Friday on the same channel at the same time. A Daily event timer does the same, Monday through Sunday. A Weekly event timer operates once a week on the same channel at the same time.
• To stop all operations of a repeated event timer, you must delete the event timer. Note: The receiver deletes a Once event timer when it operates.
You edit an automatic event timer. The timer does not start or does not end according to the program for which you set the timer.
You try to set up a manual event timer. The receiver displays an Error message.
The receiver does not display the program name for a manual event timer.
You set an event timer. The event timer misses the beginning or the end of a program.
90
• Editing an automatic event timer con event timer. Such a timer starts and stops at the times you specify, not the start and stop times of any specific program.
• You may have tried to set a manual event timer with invalid start or stop times.
• The receiver may not be able to display a program name for a manual event timer.
• The program may have started a little earlier than scheduled, or it may have run over its scheduled ending time.
verts it to a
manual
• If you want an automatic event timer to start and stop according to a specific program, avoid editing that event timer.
• Review the rules on start and stop times for manual event timers.
• Use the Program Guide or a printed schedule to find the program name.
• Use the Start 1 min. early option to start any event timer one minute early, except for a Pay-Per-View event.
• Use a manual event timer to start any event timer at the times you set yourself, except for a Pay­Per-View event.
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Troubleshooting Tables
Hearing A Program
What Is Happening Possible Reason What to Do
Reference
The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound.
You hear a foreign language with a program.
• You may have muted the sound, or set the volume so low that you cannot hear it.
• The audio connections may not be properly connected.
• You have selected Dolby Digital Only when there is no Dolby Digital soundtrack.
• You may have set the receiver to select an alternate audio language. The program may be in a foreign language.
• Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.
• Check the audio connectors and cables from the receiver to the TV or the sound system.
• Check the TV speakers or the sound system.
• In the Dolby Digital menu, select Dolby Digital/PCM for the audio output. If your decoder/amplifier will not accept Linear PCM digital input, use the analog connections instead.
• Use the Alternate Audio Language menu to select the language that you prefer.
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
While you are making a telephone call, you hear “clicks.”
• The receiver may have tried to call the Customer Service Center to send Pay-Per-View purchase information. When the receiver found that the telephone was busy, it automatically disconnected.
• You do not have to do anything. You can always use your telephone line, because the receiver automatically hangs up if it finds the line is busy.
You pick up the telephone to make a call, but you do not hear a dial tone.
Your computer or facsimile (FAX) machine tries to send a FAX or modem transmission, but fails.
• The receiver was calling the Customer Service Center to send Pay-Per-View information. When the receiver found that the telephone was busy, it automatically disconnected.
• The receiver was calling the Customer Service Center to send Pay-Per-View information. When the receiver found that the telephone was busy, it automatically disconnected. The FAX or modem found that there was no dial tone, and cancelled the transmission.
• Hang up, and then pick up the telephone again to get a dial tone.
• Re-send the FAX or modem transmission.
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Reference
Troubleshooting Tables
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred.
• The receiver may have tried to call the Customer Service Center to send Pay-Per-View purchase information during the FAX or modem call. When the receiver found that the telephone was busy, it automatically disconnected. This generated “clicks” that caused an error in the FAX or modem transmission.
• Have the sender resend the FAX or modem transmission.
Buying a Pay-Per-View Program
What Is Happening Possible Reason What to Do
Someone orders a Pay-Per­View program without your permission.
You find that you are not able to order a Pay-Per-View program.
• You may have been away from the receiver, and someone else used it.
• The receiver may not be connected to an active telephone line.
• Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay­Per-View purchases, whether or not you authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to order a Pay-Per-View program must enter the password.
•You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times.
You find that you are not able to cancel a Pay-Per-View program.
Your setup includes more than one receiver. You order a Pay­Per-View program, but it does not appear via all of the receivers.
92
• You ordered a Pay-Per-View program, and then decided not to watch it.
• You ordered a Pay-Per-View program, and want it to be available via all the receivers in your setup.
•You cannot cancel an order for a Pay-Per-View program, whether it was just ordered or ordered earlier.
• If you want to watch a Pay-Per-View program on TVs connected to up to six receivers, you must
order the program for each receiver but you only pay for the program once.
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Reference
Remote Control Device Codes
REMOTE CONTROL DEVICE CODES
These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
TV Codes
Programming in AUX mode: In most
cases use these codes to program in TV mode; however, if programming in AUX mode, press 0 before entering the TV code.
A Mark 670 Action 662 Admiral 514 521 605 668 669 675 Aiko 727 Aiwa 751 Akai 570 573 659 660 A-Mark 620 Amtron 657 Anam National 509 541 620 651 657
661 663 698
AOC 505 506 519 520 573 620 627 652
653 654 659 664 665 670 672
Apex 743 744 745 Archer 620 Audiovox 620 657 662 672 Bell & Howell 590 669 675 Broksonic 752 659 661 748 Capehart 519 627 Citizen 506 516 523 524 525 526 590
652 654 657 658 680 727
Classic 659 Colortyme 573 627 652 654 660 667
668 671 674 679 681
Contec/Cony 541 655 657 661 662 726 Craig 536 541 657 661 662 666 667 694 Crown 526 536 657 666 670 Curtis Mathes 506 516 526 573 590
641 645 650 652 654 658 659 660 664 665 667 668 670 674 680 703 708
Daewoo 505 524 526 529 530 531 573
652 653 654 658 659 663 664 665 670 672 674 684 698 719 727
Daytron 526 627 652 654 658 665 670
672
Dimensia 645 650 DISH Network 742 Dixi 566 620 Dumont 501 627 652 Echostar 722 Electrohome 526 573 651 652 654 656
659 660 665 670 709 728
Emerson 526 534 535 536 537 538 539
541 573 590 627 636 642 648 652 654 655 657 658 659 660 661 662 665 666 667 669 670 677 679 682 692 696 699 720
Envision 506 573 652 654 660 664 Fisher 542 590 683 Fujitsu 534 682 694 Funai 534 541 657 661 662 677 682
694
GE 508 509 543 544 630 645 646 650
651 652 654 659 661 663 665 667 668 670 673 676 681 690 691 698 701 715 716 725 728 742
Goldstar 505 523 526 545 546 566 573
652 653 654 655 656 658 659 660 664 665 670 671 678 693 730 747
Gradiente 660 671 Granada 627 670 671
dig 670 673
un
Gr Hallmark 627 652 654 659 Harmon/Kardon 561 659 Hinari 534 Hitachi 523 526 548 549 553 554 555
585 597 626 636 638 643 648 652 654 655 665 668 669 670 672 673 702 718 726
Infinity 566 671 JBL 566 671 JC Penney 505 506 516 525 526 543
546 631 645 646 650 652 653 654 658 659 664 667 668 670 673 676 678 680 690 691 701 725 726 728 730
Jensen 556 573 652 654 660 JVC 508 557 559 642 649 655 667 673
676 726 735 736 737
Kawasho 548 561 573 652 654 664 Kenwood 506 573 652 654 656 659 660
664 679 681
Kloss Novabeam 657 663 698 723 724 Konka 753 KTV 526 539 541 573 657 658 661 662
664 665 670 696
Lloyds 627 679 Loewe 566 Logik 675 Luxman 523 652 654 LXI 563 566 590 595 667 631 635 645
646 650 654 659 668 678 683 691 701 725
Magnasonic 573 659 660 669 672 677 Magnavox 506 520 525 536 566 567
568 573 610 652 654 656 659 660 664 665 666 669 671 673 674 677 723 724 729
Majestic 675 Marantz 506 566 573 652 654 660 664
665 671 678 681
Megatron 627 654
Memorex 590 627 653 654 659 675 678
720
MGA 504 505 506 542 571 573 627 652
653 654 656 660 728
Mitsubishi 504 505 542 570 571 572
573 597 623 627 652 653 654 656 659 660 664 665 670 671 705 728
Montgomery Ward 675 Motorola 521 605 651 MTC 505 506 516 523 573 627 652 653
654 659 664 667 672 680
Multitech 657 NAD 502 617 627 631 635 637 654 National 509 NEC 505 506 507 517 523 573 627 651
652 653 654 660 664 665 679 681 731 732
Nikkai 612 Nikko 654 672 727 Onwa 541 657 661 Optimus 637 Optonica 521 605 607
94
Orion 6 Osaki
612
Panasonic 508 509 510 512 566 644
651 662 663 668 672 673 676 685 689 698 700 716, 234, 247
Philco 505 506 525 536 568 573 610
651 652 653 654 655 656 659 660 664 665 666 669 671 672 674 677 723 724 729
Philips 525 566 651 652 655 656 671
690 723 724 729
Pioneer 502 548 576 636 637 648 652
654 663 665 681 708
Portland 505 526 573 652 654 658 659
664 665 670 727
Price Club 680 Prism 676 Proscan 645 646 650 668 691 725 742 Proton 513 519 526 536 585 627 652
654 655 659 660 665 666 668 670 678
Quasar 508 509 651 663 673 676 698
700 747
Radio Shack/Realistic 526 541 590
607 612 645 650 652 654 655 657 658 661 662 663 668 670 683 698 730
RCA 503 505 548 586 630 633 634 636
641 645 646 648 650 651 652 653 654 656 661 663 665 667 668 670 681 691 698 701 708 715 716 725 742 749
Runco 501 Sampo 506 519 652 654 658 663 664
665 698 730 746
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Reference
Remote Control Device Codes
Samsung 505 506 516 523 526 566 573
612 627 647 652 653 654 655 656 658 659 664 665 667 669 670 679 680 704 717 730 738
Sansui 754 Sanyo 542 590 652 683 SBR 566 Schneider 566 Scott 526 534 537 541 600 652 654 655
657 661 662 665 670 677 682 696 701
Sears 523 534 542 563 590 595 601
604 617 627 631 635 645 646 650 652 654 656 659 661 668 670 682 683 688 691 703 725 726
Sharp 521 526 585 605 607 628 629
652 654 655 658 669 670 674 679 739 740 741
Signature 675 Solavox 612 Sony 500 578 640 670 690 Soundesign 525 536 541 627 652 654
657 659 661 665 666 682
Starlite 657 Supra 523 Sylvania 506 525 536 566 568 569 573
600 610 652 654 656 659 660 664 665 666 671 672 674 677 723 724 729 733
Symphonic 632 657 662 677 692 694 Tan dy 521 605 Tat ung 509 651 663 698 Technics 508 673 676 Tec hwood 523 573 652 654 660 676 Tek nika 504 505 512 516 523 524 525
526 534 536 541 573 644 652 653 654 655 657 658 661 662 664 665 666 670 672 675 680 681 682 685 726 727
Telefunken 679 Tos hiba 516 590 617 631 635 667 678
680 683 688 750
Totevision 526 658 668 Ultra 672 Universal 543 690 Vector Research 506 Video Concepts 570 661 Wards 536 573 607 645 650 652 653
654 656 659 664 665 666 667 668 669 674 675 677 678 682 690 715 723 724 729
White Westinghouse 659 664 670 672
674
Yam aha 505 506 573 652 653 654 656
664 666 672 679
VCR Codes
Programming in AUX mode: In most
cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code.
Aiwa 588 622 623 Akai 513 514 515 516 517 518 520 568
682
Alba 546 Amstrad 588 ASA 556 Audiovox 676 Bell & Howell 581 Broksonic 559 748 Bush 589 Calix 676 Canon 554 678 679 Capehart 546 CCE 681 Citizen 534 591 592 594 675 676 677
684
Colortyme 592 Craig 591 658 675 676 681 685 687 688 Curtis Mathes 554 592 594 605 607
675 677 678 679 683 684
Daewoo 506 534 546 547 559 588 684 Daytron 546 Denon 686 Dimensia 607 Dumont 549 Electrohome 512 676 687 Emerson 505 506 508 509 511 512 534
559 568 588 590 618 676 678 684 687
Finlandia 549 Finlux 549 556 588 Fisher 548 549 581 584 588 608 610
684 688
Fuji 678 Funai 588 Garrard 588 GE 550 551 552 554 572 591 605 607
675 678 679
Go Video 557 558 620 685 Goldstar 592 594 676 687 747 Goodmans 585 589 Gradiente 588 687 Granada 549 581 Grundig 556 Harmon/Kardon 568 592 Harwood 681 Hinari 589 Hitachi 536 538 539 540 588 595 597
680 682 686
ITT 518 JC Penney 554 581 591 592 594 595
600 674 675 676 678 679 680 681 685 686 687
Jensen
595 680 682
JVC 561 5
682 686
Kenwood 562 581 592 594 600 674 677
682 683
KLH 681 Kodak 676 678 Lloyds 683 688 Logik 589 681 685
62 563 581 5
92 594 600 674
Luxor 518 LXI 676 Magnasonic 685 687 Magnavox 527 533 554 556 678 679
684 685
Marantz 554 556 581 585 592 594 600
602 674 677 678 683
Matsushita 678 Memorex 507 533 549 554 566 581 585
588 608 675 676 678 686 687 688
MGA 512 567 568 Minolta 595 680 686 Mitsubishi 512 562 567 568 570 571
595 680 687
Motorola 678 MTC 544 588 675 685 Multitech 579 588 675 677 681 NAD 573 NEC 562 581 592 594 600 602 674 677
682 683
Nikko 676 Noblex 675 Olympus 678 Optimus 676 687 Optonica 585 Orion 506 684 687 Panasonic 523 554 598 614 628 633
678 679 684 685 688 747
Pentax 592 595 677 680 683 686 Pentex Research 594 Perdio 588 Philco 554 678 679 686 Philips 554 556 585 678 684 Pioneer 562 573 574 575 576 600 674
680
Portland 546 677 Proscan 605 607 Proton 685 Quasar 554 678 679 747 Radio Shack/Realistic 512 581 584
588 607 608 610 675 676 678 679 687
Radix 676 RCA 518 525 527 528 591 595 605 607
615 631 649 675 678 680 686
Realistic 534 549 554 581 584 585 588
608 675 678 679 687 688
Ricoh 502 Runco 533 Saisho 506 Salora 5 Sams Sansui 544 562 600 674 682 685 Sanyo 549 581 582 583 608 675 688 Schneider 589 Scott 508 534 559 590 684 687 Sears 548 549 581 584 595 608 610
Sentra 546 Sharp 512 585 607 625 Shintom 589 595 681 685 Singer 678 681 685
67 581
ung 515 517 534 579 591 675
676 678 680 683 684 686 687 688
94
Page 100
Reference
Remote Control Device Codes
Sony 500 501 502 504 STS 678 Sylvania 554 556 567 588 678 679 Symphonic 588 594 683 688 Tan dy 581 588 Tas hiko 588 676 Tat ung 594 682 Tea c 588 594 682 Technics 554 633 678 Tek nika 554 588 676 678 687 Tos hiba 534 535 567 584 590 680 684
688
Totevision 591 675 676 687 Unitech 675 Vector Research 534 592 600 674 677
683
Video Concepts 534 568 592 600 674
677 683
Wards 534 588 595 608 675 676 678
680 681 684 687 688
XR-1000 588 678 681 Yam aha 581 592 594 600 674 682 683 Zenith 500 501 533 747
Tuner/Amplifier Codes
Programming in AUX mode: Press 2
before entering the tuner/amplifier code.
Aiwa 636 641 656 687 718 720 724 725
726
Bose 761 Carver 653 Citizen 709 Curtis Mathes 734 Denon 647 674 757 758 759 760 762 Fisher 653 741 GE 711 Goldstar 677 690 Harmon/Kardon 640 672 751 Hitachi 717 754 JBL 640 JVC 637 683 703 725 Kenwood 649 676 691 726 728 745 Luxman 752 Magnavox 654 705 740 Marantz 651 740 742 743 764 NAD 739 Nakamichi 671 748 750 NEC 716 739 Onkyo 642 660 662 678 Optimus 648 664 734 744 749 Panasonic 643 644 652 742 746 764 Pioneer 658 667 668 679 702 734 Proton 654 705 Quasar 652 742 746 764 Radio Shack 744 RCA 635 638 704 727 Sansui 753 Sanyo 741
Sharp 712 713 714 715 749 Sherwood 646 670 736 738 744 Sony 639 645 650 687 728 729 730 Soundmatters 763 Teac 684 737 Technics 643 644 652 742 746 764 Tos hiba 710 Yam aha 663 730 731 732 733 745 747
DVD Player Codes
Programming in AUX mode: In most
cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code.
Aiwa 634 694 751 Alpine 653 Apex 654 655 743 744 757 Bose 758 Broksonic 656 752 Clarion 696 Classic 695 Daewoo 657 Denon 697 698 699 700 Emerson 658 701 Fisher 659 Funai 658 GE 702 703 Go Video 692 693 GPX 704 Hitachi 632 635 660 705 706 707 JVC 636 689 708 711 Kenwood 761 Konka 637 638 753 Koss 745 Lasonic 762 Magnavox 626 661 Memorex 709 Mintek 710 Mitsubishi 629 767 NAD 701 Nakamichi 763 Norcent 712 Onkyo 713 Oritron 723 Panasonic 639 662 663 714 715 716
717 734 765
Philips 640 641 766 Pioneer 665 718 719 Proscan 720 Qwestar 721 723 RCA 627 650 666 690 742 749 Sampo 724 Samsung 651 652 667 668 691 740 741 Sansui 725 754 Sanyo 643 726 Sharp 669 727 746 Sherwood 728
Sony 617 644 645 670 671 729 730 731 Sylvania 658 764 Teac 732 Technics 733 Techwood 664 Tos hib a 616 6 Yamah a 737 738 739 Zenith 648 673
46 647 672 7
35 736 750
TV/DVD Combo Codes
Programming for combination equipment: Program the remote control
in TV mode and then in VCR (or AUX ­press 1 before entering the DVD code) mode.
Aiwa 751 Apex 757 Broksonic 752 Konka 753 Panasonic 734 765 RCA 749 Sansui 754 Sylvania 764 Tos hib a 750
TV/VCR Combo Codes
Programming for combination equipment: Program the remote control
in TV mode and then in VCR mode.
Broksonic 748 Goldstar 747 Panasonic 747 Quasar 747 Samsung 755 Sylvania 756 Zenith 747
DVD/VCR Combo Codes
Programming for combination equipment: Use VCR mode to control
VCR and DVD functions; however, if programming in AUX mode, press 1 before entering the DVD/VCR code.
Go Video 692 693 JVC 689 RCA 690 Samsung 667 691
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