Dish Network VIP612 User Manual

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Page 1

Connecting Your Satellite Receiver

Connections

What you’ll find in this chapter:

• CONNECTING TO THE TV

• C

ONNECTING TO YOUR DISH ANTENNA

• CONNECTING THE PHONE LINE

• CONNECTING A BROADBAND INTERNET

ONNECTION

• CONNECTING AN OVER-THE-AIR ANTENNA

• SCANNING FOR OVER-THE-AIR CHANNELS

• USING TROUBLESHOOTING TOOLS

Page 2

Connecting to the TV

Chapter 12

CONNECTING TO THE TV

High-Definition Connection: HDMI Cable

The HDMI (High-Definition Multimedia Interface) connection provides high-quality audio and video to your HDTV or HD Monitor using one cable. If your HDTV or monitor has an HDMI connection available, this is the recommended connection.

Note: Connecting your TV directly to the audio/video outputs of your receiver will assure a more vivid picture and enhance your viewing enjoyment.

Connect receiver

and monitor with

HDMI cable

HDMI

2-4

Turn monitor

and receiver on

and confirm picture

Confirm

sound and

volume

1 Connect an HDMI cable to the HDMI connection on the receiver. 2 Connect the other end of the HDMI cable to the HDMI input of the HDTV set or monitor. 3 Turn on your receiver and TV. Change your TV to the correct input or source. Consult your

HDTV user’s guide for assistance.

4 Confirm that you are getting a picture from the receiver. 5 If you do not see a picture, refer to No Picture on the TV on page 87.

Note: In most cases connecting the HDMI cable provides plug-and-play control of the monitor’s display resolution and other settings. However, your HDTV may require selecting a different format to display from the receiver during setup.

6 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound,

your system may require you to connect audio (red and white) RCA-type cables between the receiver’s Audio Outputs and the TV’s audio input connections.

7 Refer to Setting Up to Display in HD on page 88 to adjust the receiver’s HD display

settings to match your TV.

Page 3

Connections

Connecting to the TV

High-Definition Connection: YPBPR (Component) Cables

The YPBPR connections provide high-quality video to your HDTV or HD monitor. Use these connections if your TV does not have an HDMI connection.

Connect receiver

and monitor with

YPbPr Component

connections

Connect receiver

and monitor with

Audio cables

AUDIO

Turn monitor

and receiver on

and confirm

picture

Confirm

sound and

volume

1 Connect component video cables to the YPBPR (compon ent) connections on the receiver.

Connect the other end of the component video cables to the YPbPr (component) connections on the TV.

2 Connect audio (red and white) RCA-type cables between the receiver’s Audio Outputs

and TV’s audio inputs.

3 Turn on your receiver and TV. Change your TV to the correct input or source. Consult your

HDTV user’s guide for assistance.

4 If you do not see a picture, refer to No Picture on the TV, below. 5 Turn up the volume on your HDTV and confirm you have sound. 6 Refer to Setting Up to Display in HD on page 88, to adjust the receiver’s HD display

settings to match your TV.

No Picture on the TV

This section helps you display a picture on your TV if you were not able to using the previous sections.

1 Connect RCA-type cables between the receiver’s COMPOSITE (RCA-type) video output

and your TV’s Composite (RCA-type) input.

2 Verify the receiver and the TV are on. 3 Make sure the TV is set to the correct input for the RCA-type connection. Refer to your

HDTV user’s guide for assistance.

4 Change the HDTV settings to match your TV’s display settings as described on page 88. 5 Change the TV to display from the HD input you connected in the previous sections. If you

can see a picture, you are finished.

6 Repeat steps 4 and 5 until the TV displays video from the rec eiv er .

Page 4

Connecting to the TV

Chapter 12

Setting Up to Display in HD

Once the receiver has been activated with qualifying DISH Network HD programming, you will be able to receive HD programs. Use the following steps to select the HDTV display format that best matches your TV or monitor.

1 Consult your HDTV user’s guide for the HD resolution that the TV supports (1080i or

720p).

2 Press MENU, select System Setup, then HDTV Setup. 3 Select the HD format settings (Analog Type and TV Type) that match the format

supported by your TV, either 1080i or 720p.

4 Select the Aspect Ratio that matches your TV type.

• 16x9 is the setting for wide-screen HDTV displays.

• 4x3 #1 is the setting to use on a 4x3 TV which uses vertical compression. When fed

with a 16x9 program, a compatible TV automatically makes the picture letterbox format (black bars top and bottom) to preserve the correct horizontal and vertical proportions.

• 4x3 #2 is the setting to use on a 4x3 TV which does NOT have internal vertical compression. When fed with a 16x9 program, this type of TV will not show black bars at the top and bottom, and the picture will appear tall and skinny.

5 Select Done. 6 If required, set up the HDTV to display in the format that matches the receiver’s settings.

Some HDTVs will automatically adjust to the resolution setting of the receiver.

Page 5

Connections

Standard-Definition Connections

1 Connect the receiver to the TV using one of the following:

UDIO/VIDEO connection (RCA-type composite connection)

• A

Connecting to the TV

• S-V

• TV SET OUT

IDEO and LEFT/RIGHT AUDIO

2 If using the TV SET OUT connection, peel off the white sticker and attach it to the cable

close to where it connects to the TV S sticker is in the front cover of this guide.

ET OUT connection on the back of the receiver. The

3 Turn on the TV and receiver to make sure you have a picture.

• If using the TV S This output channel can be changed in the receiver’s menus by pressing MENU on the remote control, selecting System Setup, Installation, then Modulator Setup. The default output is channel 3.

• If using the S-V input or source. Refer to your TV’s user guide for more information.

ET OUT connection, you’ll need to set your TV to either channel 3 or 4.

IDEO or AUDIO/VIDEO connections, you’ll need to set your TV to a video

4 Turn up the volume on the TV to make sure you have audio.

Page 6

Connecting to Your Dish Antenna

Chapter 12

CONNECTING TO YOUR DISH ANTENNA

Connect your TV to the satellite receiver using the previous sections before connecting the receiver to the dish antenna.

1 Connect two RG-6 coaxial cables between the SATELLITE IN 1 and SATELLITE IN 2 ports on

the receiver’s back panel and two available ports on either the switch, LNBF, or DISH Pro Plus Separator in your existing system.

Note: If you are installing your receiver in a system with DISH Pro or DISH Pro Plus LNBFs (and/or switches), you can have as much as 200 feet of cable between the LNBF and the receiver. You must use RG-6 coaxial cables rated up to at least 2150 MHz.

2 Peel off the blue stickers (found at th e beginning of this User’s Guide) and affix them to the

cables near where they connect to the S the back of the receiver.

ATELLITE IN 1 and SATELLITE IN 2 connections on

3 On the remote control, press MENU, select System Setup, Installation, and then Point

Dish to display the Point Dish screen on the TV.

4 Select Check Switch to go to the Installation Summary screen, then select Test. 5 The receiver begins performing the Check Switch test. When it is finished, the Installation

Summary screen displays with the results of the test.

6 Verify that the information on the Installation Summary screen identifies your system

correctly and shows all transponders for all satellites in your system.

7 Select Done. 8 Select Done to exit the Po int Dish menu. If you re ceive a prompt that the receiver nee ds to

download software, follow the on-screen instructions and do not disturb the receiver until the TV is displaying DISH Network video. The software download process usually takes between 15 and 30 minutes. If you do not receive the software download prompt, press VIEW LIVE TV. The receiver displays the “Acquiring Satellite Signal” message for a few minutes, then will display video.

Page 7

Connections

CONNECTING THE PHONE LINE

Phone Jack

Optional

Phone Coupler

You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or use other services from DISH Network with your remote control.

Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See www.dishnetwork.com for compatible modem products. If you have a Digital Subscriber Line (DSL), you may have to install a DSL filter between the receiver’s back panel Phone Jack and the telephone wall jack to successfully connect with DISH Network. You can obtain a filter from your DSL provider.

Phone Line Connection

Connect a telephone cable with a standard RJ-11 connector between the receiver’s back panel P

HONE connection and an active telephone connection as shown below.

Connecting the Phone Line

Note: Do not connect the phone line to the E connect the phone line to the E

THERNET port, all phones in your home may stop

THERNET connection. If you accidentally

functioning.

Phone Jack

Phone

Optional

Phone Coupler

Y-Adapter

Phone Connection Recommendations for VoIP

If you have a VoIP (Voice over Internet Protocol) phone service, the following tips may help improve the chances of the satellite receiver successfully connecting to DISH Network using the VoIP phone service.

Note: Not all VoIP services will function with the receiver.

• Manually set the VoIP equipment for the proper bandwidth, to the highest bandwidth possible, using the VoIP equipment’s instructions.

• Use other settings or connections suitable for modems or fax machines.

• For Vonage VoIP customers only, using the phone prefix *99 in the phone systems

setup can allow the VoIP connection to switch to its highest possible bandwidth. Follow the steps in Phone System Setup, below, to enter a phone prefix.

Page 8

Connecting the Phone Line

Chapter 12

Phone System Setup

You must also set up the receiver for your telephone system (touch tone or rotary). If you need a prefix to make an outside call, set a telephone number prefix.

1 Press MENU on the remote control, then select System Setup, Installation, and then

Phone System.

2 Select the Touch Tone or Rotary Phone option in the Phone Type list. 3 Select the Prefix Code option under Outside Line if you need to dial a prefix to make

outside calls. Otherwise, leave this setting on No Prefix. Note: Usually, you need a telephone number prefix only for business installations. For

most residential installations, all you need to do is set the telephone system type. The default setting of No Prefix will allow correct dialing. If this is the case, select the Save option to save the above setting, and stop here. If you do need to set a prefix, then instead of selecting the Save option, go on to step 5.

4 If you selected No Prefix, select Done. 5 If you selected Prefix Code, the receiver highlights the box where you must enter the

exact sequence you dial to reach an outside line.

6 Select Done.

Page 9

Connections

Connecting a Broadband Internet Connection

CONNECTING A BROADBAND INTERNET CONNECTION

If you have broadband (high-speed) Internet access at home, you can access additional features and capabilities by connecting your receiver to your home network. Refer to tech.dishnetwork.com making this type of connection.

and search for “home networking” for detailed instructions on

CONNECTING AN OVER-THE-AIR ANTENNA

If you want to receive digital channels from an over-the-air antenna in addition to your satellite receiver programming, connect the over-the-air antenna to your satellite receiver.

• The O

• Connect a VHF/UHF over-the-air antenna to the O

• You can add local over-the-air channels to the receiver’s channels lists and assign

Note: The type of antenna required depends on the channels used by, and the locations of, the local broadcasters for your area. Visit www.antennaweb.org or contact a professional installer to help you select a suitable antenna.

VER-THE-AIR ANTENNA IN connection on your receiver's back panel can be used

to receive and view programming on the TV from an over-the-air antenna.

VER-THE-AIR ANTENNA IN port. Peel

off the black sticker (found at the beginning of this User’s Guide) and affix it to the cable close to where it connects to the back of the receiver.

them network affiliations. Once you have done this, you can access the channels via the Program Guide or the Browse Banner similar to accessing satellite channels.

Make sure to follow the antenna installation instructions correctly. Ground an outdoor antenna per the National Electrical Code (NEC) and any state and local electrical codes.

The audio/video quality on local over-the-air channels depends on the distance and terrain between the broadcast station and your home, and on the placement and quality of the over-the-air TV antenna you use. If you have questions about over-the-air chan n els, contact the broadcaster, not DISH Network.

Page 10

Scanning for Over-the-Air Channels

Chapter 12

SCANNING FOR OVER-THE-AIR CHANNELS

After your over-the-air antenna is adjusted for the best reception and connected to the receiver’s O air channels into the satellite receiver’s menus.

Check off-air

antenna

installation

1 Verify your over-the-air antenna is installed and connected to the receiver’s OVER-THE-AIR

NTENNA IN.

2 On the remote control, press MENU, select System Setup, and then Local Channels. If

this is the first time you have opened the Local Channels screen, it will have no channels listed.

VER-THE-AIR ANTENNA IN connection, use these instructions to scan over-the-

Thursday, January 20

Main Menu

6:25 pm

114 E!114 E!

Program Guide

Themes & Search

Customer Support

Multimedia

Locks

System Setup

Daily Schedule

Preferences

Celebrity Homes

Cancel

5:30 pm - 7:00 pm NR

System Setup Local Channels

6 8

Press MENU and select System Setup then Local Channels

Scan Locals

Select Scan

Locals

4-5

Allow

receiver to

scan for locals

then select OK

Done

Select

Done

to store

channels

Thursday, January 20

Main Menu

6:25 pm

114 E!114 E!

Program Guide

Themes & Search

Customer Support

Multimedia

Locks

System Setup

Daily Schedule

Preferences

Celebrity Homes

Cancel

5:30 pm - 7:00 pm NR

System Setup Local Channels

Go back to

the Local

Channels screen

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ' - . & 1 2 3 4 5 6 7 8 9 0 Back

Enter local

channel names

then select

8-9

Space

Done

3 Scan for channels by selecting Scan Locals. 4 The scan will take a few minutes to complete. When it finishes, the results will show how

many channels the scan found. If you want to stop the scan before it is completed, select Cancel.

5 Select OK to go back to the Local Channels screen and view the list of channels.

Note: The ARROW at the bottom left means that there are more channels, off the bottom

of the screen, which you can get to with the ARROW keys if you wish to edit their names or remove them.

6 If you want to name the over-the-air channels, cont inu e on. If yo u do not want to na me

your over-the-air channels, select Done. You will then be taken out of the menus back to watching TV.

7 Select a channel and then select Edit Nam e to modify the way the channel name displays

on your screen. You can rename only one channel at a tim e.

8 Use the on-screen keyboard on the screen to select the letters of your channel name. 9 When you are finished making changes, select Done. The receiver displays a message

while it is saving the changes. Be sure not to interrupt the receiver while it is saving the changes.

Page 11

Connections

Scanning for Over-the-Air Channels

Peaking Your Over-the-Air Antenna

Local Channels

Select All

Scan Locals

2-1 KWGN-D 2-2 TUBE 4-1 KCNC-D 6-1 KRMA-D 6-2 V-mo 7-1 KMGH-H

Add Locals

Chan Display

Edit Name

Delete

50 100

Not Locked Signal Strength: 0

Done Cancel Help

1 Press MENU, select System Setup, and then Local Channels. 2 Highlight a channel in the local channels list to display its signal strength. Make sure you

see a green signal strength bar and a Locked indication on the signal meter.

3 Adjust the orientation of your antenna to maximize the signal strength . If you cannot get a

Locked indication, you may need to upgrade your antenna or relocate it.

About Over-the-Air TV Broadcasts

Over-the-air TV signals are broadc as t by loc a l TV stations from a transmitter tower. You receive over-the-air TV signals using an indoor or outdoor antenna instead of the satellite dish. You are likely familiar with analog over-the-air TV signals - these are the signals that have been used to broadcast TV for many years. New digital over-the-air TV signals are broadcast and received in the same way. Digital over-the-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital over-the-air signal reception (like analog over-the-air signal reception) depends on several things.

• The distance between the broadcast station and your home (the farther away the station, the weaker the signal)

• The broadcast station's power (the lower the power, the weaker the signal)

• Obstacles between the station and your home, such as mountains, buildings, trees, or

other objects (these may block or reflect the signal before it reaches you)

• Multiple broadcast stations (to receive good signals from several stations, you may need to compromise in how you aim the antenna or you may need more than on e antenna)

The effects of poor digital reception are different from the effects of poor analog reception:

• Poor analog reception usually causes the TV picture to be “snowy” or to include “ghosts,” that is, multiple images caused by receiving reflected signals along with the direct signal from a station. Poor digital reception may cause the TV picture to be “pixelized,” that is, broken up into small squares of various colors, or to be lost completely (the TV screen is all black or all blue).

• Digital broadcasts often provide either a very good picture or no picture at all.

Page 12

Scanning for Over-the-Air Channels

Chapter 12

• You may be able to receive a poor analog signal but not be able to receive a digital signal at all.

To get the best possible digital signal reception, make sure you use the best over-the-air antenna for where you live:

• You can receive a limited number of channels using a rabbit ears type ante nna on to p of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna.

• The higher the quality of the antenna you use, the greater its range and the better its reception will be.

Digital OTA Broadcasts are Still Developing

• Broadcasters may still be testing digital signals and their strength, and may stop broadcasting without notice, vary power output, or turn it off.

• Some broadcasters do not yet have permanent transmitter to wer.

• Broadcasters may choose to multicast, which allows them to provide multiple

standard-definition channels in the same bandwidth used to provide a high-definition channel.

• These factors are outside of DISH Network's control.

Additional Installation Considerations

• Follow local and National Electric Code requirements for grounding the antenna.

• RG-6 coaxial cable is preferred for the O

are diplexing the O cable must be used.

• You can not use a diplexer to combine the O

N cables if using an amplified antenna.

If you have questions about over-the-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast over-the-air signals and so cannot do anything to change over-the-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you in aiming the over-the-air TV antenna for the strongest possible signal.

VER THE AIR ANTENNA IN and SATELLITE IN cables, RG-6 coaxial

VER THE AIR ANTENNA IN connection. If you

VER THE AIR ANTENNA IN and SATELLITE

Additional Resources for Over-the-Air TV Broadcasts

For information on channel numbers, you can visit the National Association of Broadcasters (NAB) web page at www.nab.org. Note: The receiver displays “Transmit Channel” which is referred to on the NAB we b page as RF Channel. These terms mean the same thing.

Another good source of local channel information is available from the Consumer Electronics Association (CEA) web page at: www.antennaweb.org. This website provides recommendations for antenna types and pointing directions.

Page 13

Connections

Using Troubleshooting Tools

USING TROUBLESHOOTING TOOLS

Your receiver has troubleshooting tools that you can use to solve many common problems.

Resetting Your Receiver

1 Press and hold the receiver POWER button until the front panel lights blink. 2 Release the POWER button.

The receiver will take several minutes to reset, will display the message “Acquiring Satellite Signal”, may download the Program Guide, and then will return you to programming.

Diagnostics

The Diagnostics screen allows you to check the phone and broadba nd Internet connection of your receiver.

1 Press MENU, select System Setup, then select Diagnostics.

• Connection—Tests for a valid phone connection or broadband Internet connection.

• Call Out—Updates the receiver’s smart card records. If “No Call Out Pending” is

displayed, the receiver does not need to have its smart card records updated.

2 Select Done to exit the Diagnostics screen.

Page 14

Using Troubleshooting Tools

Chapter 12

Point Dish and Check Switch

The Point Dish and Check Switch screens are helpful to the Custo m er Serv ice Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.

Warning: Running the Check Switch test while the receiver has low or no signal will result in incorrect receiver settings and cause you to lose channels. Do not run a Check Switch test unless directed to by a Customer Service Representative or other DISH Network instructions.

1 Press MENU. 2 Select System Setup. 3 Select Installation. 4 Select Point Dish. This screen shows you information to help maximize your satellite

signal. The bar at the bottom of the screen tells you the signal strength. Green is a good signal, yellow is a marginal signal, and red indicates the signal is not acceptab le or is from the wrong satellite.