Dish Network Solo 311 User Manual

Contents

Safety........................................................................................iii

Chapter 1 - Introduction...........................................................1

Welcome to DISH Network™ ........................................................1

Overview .......................................................................................1

If You Need More Assistance ........................................................2

Quick Start Guide ..........................................................................2

About Satellite Television ..............................................................3

Satellite Signal Quality ..................................................................4

Chapter 2 - Parts of the System..............................................5

Front Panel ....................................................................................5

Back Panel ....................................................................................5

Remote Control .............................................................................6

Control Other Devices with the Remote ......................................11

Menus .........................................................................................17

Installing the Receiver in an Existing System .............................20

Chapter 3 - Using the System................................................23

Changing Channels .....................................................................23

Using the Menus .........................................................................23

Using the Program Guide ............................................................26

Using the Program Banner ..........................................................28

Using the Browse Banner ...........................................................28

Ordering Pay Per View Programs ...............................................30

Using Themes .............................................................................30

Using Search ...............................................................................31

Dish Home Interactive TV Applications .......................................32

Using Favorites Lists ...................................................................33

Using Timers ............................................................................... 35

Using Locks .................................................................................42

Using Caller ID ............................................................................ 49

Changing Program Languages ...................................................51

Changing Menu Languages ........................................................51

Resetting the Receiver to Factory Default Settings ....................52

Using Troubleshooting Tools ......................................................52

Chapter 4 - Reference ............................................................55

Troubleshooting Tables ...............................................................55

Device Codes ..............................................................................65

Page i

Contents

Appendix.................................................................................69

Limited Warranty ........................................................................ 69

What the Warranty Covers ......................................................... 69

What the Warranty Does Not Cover ........................................... 69

Residential Customer Agreement ............................................... 71

FCC Compliance ........................................................................78

Index........................................................................................81

Page ii

fety

Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with
the manufacturer’s instru ctions.

8. Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other.
A grounding-type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety. If
the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.

11. Use only attachments/accessories specified by the manufacturer.

12. Unplug this apparatus during lightning storms or when unused for
long periods of time.

13. Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such as
the power supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been
dropped.

Apparatus shall not be exposed to dripping or splashing and
no objects filled with liquids, such as vases, shall be placed
on the apparatus.

Page iii

Safety

(

)

Note to Satellite TV System Installer: This reminder is provided to call the

satellite TV system installer’s attention to Article 820-40 of the National Electrical
Code (NEC) that provides guidelines for proper grounding and, in particular,

specifies that the cable ground shall be connected to the grounding system of the
building as close to the point of cable entry as practical.

Satellite Dish

Coaxial Cable

Ground Clamp

Antenna Discharge
Unit

Grounding Conductors

NEC Section 810-21

from Satellite Dish
Electric Service Equipment

Ground Clamps
Power Service Grounding

Electrode System
(NEC Art. 250, Part H)

Safety Tips

• Unplug the receiver from the AC power outlet before cleaning.

• The use of accessories or attachments not recommended by the receiver
manufacturer will void the Limited Warranty.

•Do not place the receiver in an enclosure such as a cabinet without proper
ventilation.

• Do not install the receiver in any area where the temperature can be less
than 40°F or more than 113°F.

•Do not stack the receiver on top of or below other electronic devices.

•Do not place candles or other meltable objects on top of the receiver.

• Operate the receiver using only the type of power source indicated on the
marking label. Unplug the receiver power cord by gripping the power plug,
not the cord.

•Do not overload wall outlets or extension cords, as this can result in a risk
of fire or electrical shock.

• Never insert objects of any kind into the receiver through openings, as the
objects may touch dangerous voltage points or short out parts. This could
cause fire or electrical shock.

• Make sure that the outdoor parts of the antenna system are grounded in
accordance with local, state, federal, and National Electrical Code (NEC)
requirements.

•Do not locate the antenna near overhead light or power circuits, or where it
can fall into such power lines or circuits. When installing the antenna, take
extreme care to avoid touching such power lines or circuits, as contact with
them can be fatal.

•Do not attempt to service the receiver yourself, as opening or removing
covers may expose you to dangerous voltage, and will void the Limited
Warranty. Refer all servicing to authorized service personnel.

• Use an outlet that contains surge suppression or ground fault protection.
For added protection during a lightning storm, or when the receiver is left
unattended and unused for long periods of time, unplug the power cord
from the wall outlet, disconnect the lines between the receiver and the
antenna, and disconnect the telephone line. This will provide some
protection against damage caused by lightning or power line surges.

Page iv

Chapter 1

Introduction

WELCOME TO DISH NETWORK

Thank you for choosing DISH Network. You are about to experience
the excitement and convenience of Direct Broadcast Satellite (DBS)
service, which delivers the very best in picture and sound quality. DISH
Network consistently provides state-of-the-art, satellite-delivered
products and services — with high performance, ease of operation, and
a wide variety of entertainment options.

™

OVERVIEW

Before you use your satellite receiver, you need to install the

system or have it installed by a professional technician. For a
professional installation, please call the Customer Service Center
at 1-800-333-DISH (3474).

A vital part of the installation is to set up the receiver to
get the latest software from the satellite signal. If you are
installing a new system, your receiver will automatically
get this software.

For information on the system, read Chapter 2, Parts of the System
beginning on page 5.

For information on any specific feature or function, read Chapter 3,
Using The System beginning on page 23.

If you have a problem operating the system or receive an error message,
use the Troubleshooting Tables beginning on page 55.

CONVENTIONS USED IN THIS GUIDE

To make it easy for you to use this guide, we use the following
conventions:

• The names of remote control buttons and modes are all uppercase.

Example: Press the SAT button.

• Menus and options that appear on the TV screen are in bold type.
Example: Open the

• Connections on the back of the receiver are in small capital letters.
Example: S

• Select means to move the highlight to an onscreen option or choice
in a list and press the SELECT button on the remote control.
Example: Select the

AT IN

Program Guide.

Locks option.

Page 1

Chapter 1

Introduction

IF YOU NEED MORE ASSISTANCE

If you need help after you read this guide, choose one of the following
resources:

• Go to our website at tech.dishnetwork.com

•Press MENU on your remote control and then select Customer

Service

.

• Call the Customer Service Center at 1-800-333-DISH (3474). You
can also call the Customer Service number for information on profes­sional installation.

QUICK START GUIDE

These instructions guide you through activating your receiver over the phone
with the Customer Service Center. If you see a screen that asks you to

Activation

to move the highlight to

, exit the screen by pressing the DOWN arrow on the remote control

Watch TV and then press the SELECT button.

Begin

STEP 1: ORDERING YOUR PROGRAMMING

1. If the receiver is off, press the blank POWER button on
the remote or press the POWER button on the receiver.

2. Press GUIDE

You will see that some channels appear in white. These channels
can be viewed immediately. However, many channels will be in
red. You cannot view these channels until you order programming.

on the remote control.

TO ORDER PROGRAMMING

1. Display the Important System Information screen on your

receiver by pressing SYS INFO on the remote.

Page 2

Step 2: Finding Programs To Watch

2. Call the Customer Service Center at 1-800-333-DISH (3474). A cus­tomer service representative will help you with your system and will
discuss the various programming packages available.

3. Choose a package and the representative will authorize your program­ming.

4. Wait a few minutes and the channels you purchased will turn from red
to white, and can now be viewed.

STEP 2: FINDING PROGRAMS TO WATCH

First, make sure the receiver is turned on. Press the
POWER button on the remote or press the POWER
button on the receiver. There are two ways to find
information on programs.

• Press the GUIDE button. When the Program
opens, use the UP or DOWN ARROW to view

Guide

information on other channels. After you have high­lighted a program in the Program Guide, press

SELECT to watch it.

Note: The Program Guide provides a complete listing of all programs

available on all channels, including those that are not in your subscrip­tion (these channels have red backgrounds).

• While viewing a program, press the BROWSE

(RIGHT ARROW) button. Then press either the UP
or DOWN ARROW. The information on other chan-
nels will appear in the Browse Banner at the bottom
of the screen. Press SELECT to watch the program.

Tip: The system
automatically
displays
programs based
on the current day
and time. Press the
BROWSE button to
advance the Guide
to view informa­tion on future
programs, but not
programs that
have already
ended.

ABOUT SATELLITE TELEVISION

Satellite television uses a satellite in a stationary orbit over the Earth to
deliver television and audio programming. This type of orbit enables the
satellite to stay aligned over one place on the surface of the Earth.

Once the satellite dish is aimed at the satellite, the dish does not have to
move to follow it.

Page 3

Chapter 1

Introduction

SATELLITE SIGNAL QUALITY

RAIN AND SNOW FADE

Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will
return after the weather condition has passed.
Aiming the satellite dish to get the strongest
signal during installation, will help prevent rain
and snow from interrupting the signal.

SOLAR INTERFERENCE

Twice a year, the sun moves to a position behind
the DISH Network satellite as it
orbits the Earth. This event occurs during a few
days at the beginning of the spring
and the beginning of the autumn and lasts only a
few minutes.

During these brief periods, you will not be able
to see programs on DISH Network.
When the sun has moved from behind the
satellite, the programs will reappear. This is
an unavoidable natural event for all television
involving the use of satellites and has an adverse
effect on many program providers.

Page 4

Chapter 2

Parts of the System

FRONT PANEL

BACK PANEL

Tip: Using cable
labels makes it
easy to tell which
cables connect to
the right receiver
ports. The labels
are inside the front
cover of this
guide.

Tighten the
coaxial cable
connections only
by hand.

Page 5

Chapter 2

Parts of the System

REMOTE CONTROL

This section describes the remote control and how to use the buttons to operate
the satellite receiver.

For information on using the remote to control other devices, go to the section
titled Control Other Devices with the Remote, beginning on page 11.

If you lose or damage the remote control, you will not be fully able to control
the receiver. If this happens, call the Customer Service Center at 1-800-333­DISH (3474) to order a replacement.

Note: This remote control shown in this guide is for example only. The remote
that came with the receiver may look slightly different.

REMOTE CONTROL BATTERIES

The remote control comes with four AAA batteries. When you replace old
batteries, you should replace all of the batteries. Use batteries of the same kind,
for example alkaline or carbon zinc, and don’t mix batteries of different kinds.
Alkaline batteries last longer.

1. Press down on the top of the battery cover and slide the
cover off.

2. Take out all of the old batteries.

3. Put the new batteries in. Make sure you match the plus
(“+”) ends with the plus markings inside the battery case.

4. Fit the battery cover’s bottom tab back into the slot at the
bottom of the battery case, and slide the cover back into
place.

Page 6

USING THE REMOTE CONTROL IN SAT MODE

Remote Control

Page 7

Chapter 2

Parts of the System

USING THE REMOTE CONTROL IN TV MODE

Page 8

USING THE REMOTE CONTROL IN VCR MODE

Remote Control

Be sure to program the remote to control your
VCR as described on page 11.

Page 9

Chapter 2

Parts of the System

Current Remote
Control Address:

CHANGING THE REMOTE CONTROL ADDRESS

The remote control and receiver can operate on any one of 16 addresses;
however, they must both be on the same address for the remote to control the
receiver. This section explains how to change the address in both devices.

Note: Do not change the address of the remote unless absolutely necessary

because the remote cannot control the receiver if the two devices have different
addresses.

1. Turn the receiver OFF and press either CHANNEL UP or DOWN on the
front panel to display the
current

Remote Address shown on your TV screen.

Important System Information screen. Note the

New Remote
Control Address:

2. Press and hold the SAT mode button until all the mode button
backlights come on (it takes about three seconds). Release the
SAT mode button.

3. Use the number buttons to enter a new number from 1 to 16.
Write the new address in the space provided.

4. Press the POUND button. If the address you entered is valid for
the remote control, the SAT mode button backlight flashes three
times.

5. Point the remote at the receiver and press the RECORD button.
The

Remote Address on the Important System Information

screen should match the one you entered.

Note: If the Remote Address does not change on the Important
System Information

screen, press the RECORD button again.

6. To check the address programmed in the remote, press and hold the SAT
mode button for three seconds. Then press the POUND button twice. The
SAT mode button backlight flashes the same number of times as the
address.

7. Press the SELECT button to exit the

Information

screen.

Important System

Page 10

Control Other Devices with the Remote

SATELLITE VIDEO RECOVERY

Follow these instructions if you accidentally change the channel or video
input on your TV and cannot get the picture back from your sate llite TV
receiver. When you press the RECOVER button as described below, the
remote control sends commands to your TV to change channels or video
inputs to try to get you back to watching satellite programming. This
procedures works only if you have accidentally changed the channel or
video input and does not recover lost satellite signal (See Chapter 5 -
Reference for troubleshooting information). Satellite Video Recovery only
works if the remote control has been set up to control the TV and/or VCR.

Note: You may need to press the RECOVER button up to 30 times to

recover your satellite TV video.

1. Press and hold the RECOVER button until all four mode buttons light,
and then let go of the button. The SAT mode button flashes twice and
then all four mode buttons flash three times.

2. Press the RECOVER button. The TV mode button flashes once and

then all four mode buttons flash once.

Note: Recover will first try to tune your TV to channel 3, then channel

4, and then other video inputs.

3. If you see the

Important System Information screen, press the

SELECT button to close the screen. You have recovered your satellite
video.

4. If you do not see the

Important System Information screen, repeat

steps 2 and 3 until you have recovered your satellite video.

Note: Press any remote control button other than the RECOVER but-

ton to end this procedure.

CONTROL OTHER DEVICES WITH THE REMOTE

REMOTE CONTROL MODES

You can set the remote to four different modes to control the receiver or
other devices. This section explains how to set up the remote to control a
device, such as a satellite TV receiver, a TV, a VCR, a DVD player,
a tuner, or an amplifier.

To set the remote to the right mode for a device, use the remote control’s
mode buttons, SAT (satellite receiver), TV, VCR (for a VCR or a DVD
player), and AUX (“auxiliary,” for a DVD player, or an audio amplifier). To
change the mode, press the button for the device you want the remote to
control. The mode button flashes once to show you’ve set the remote to that
mode.

Tip: You
program the
remote that
came with your
receiver to
control as many
as three other
devices.

Page 11

Chapter 2

Parts of the System

LIMITED MODE

You can program your remote control in limited mode to keep from accidentally
changing the channel on your TV or VCR. When you use the remote to control
your TV in limited mode, you will only be able to use the POWER, MUTE,
and VOLUME buttons. Also, when you use the remote to control your VCR in
limited mode, you will only be able to use the POWER and VCR tape control
buttons.

The section Set Up the Remote Control has a step that tells the remote control to
go into limited mode.

Note: Limited mode is not used with amplifiers.

SET UP THE REMOTE CONTROL

You can set up the remote to control other devices using the device codes listed
on page 65.

1. Turn the device on. Use the device’s front panel buttons
or its remote control.

2. Find the brand name of the

device in the tables starting on
page 65.

3. Press and hold the mode
button until all the other mode
buttons light up, and then let
go of the button.

The mode button flashes.

4. For AUX mode only. Press 0

for a second TV, or 1 for a
VCR or DVD player, or 2 for
a tuner, or amplifier.

5. Enter one of the three-digit
device codes from the table
using the number buttons.

6. If you want to program
limited mode, press 1. If not
skip to step 7.

7. Press the POUND (#) button.
If you are programming a TV/
VCR or TV/DVD
combination, repeat step 3
with the remote control in
VCR mode.

If the brand isn’t listed, see Scan for
Device Codes on page 13.

For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let
go, the TV mode light will flash.

This step is for programming which
kind of device that should be
programmed in AUX mode. If
you’re not programming in AUX
mode, skip to step 5.

The three-digit device code should
be for the brand name of your device
that you found in step 2.

See Limited Mode for more
information.

If you entered the code correctly , the
mode button flashes three times.

Page 12

Control Other Devices with the Remote

8. Press the POWER button to

turn off the device. If the
device does not turn off, go to
step 10.

9. Turn the device back on and
try some other buttons to
make sure they work. If the
code works for other buttons,
stop here.

10. If the code doesn’t work,
repeat steps 3 through 8 with
another device code from the
tables.

11. If you can’t find a code that
works try Scan for Device
Codes below.

If the code works, the device should
turn off.

Sometimes the POWER button
works when other buttons don’t.

Try every code listed for your brand
until one works for your device.

SCAN FOR DEVICE CODES

If the code for your device is not listed in the tables starting on page 65, use
this procedure to scan the remote control’s memory for the device code.

1. Turn the device on. Use the device’s front panel buttons

or its remote control.

2. Press and hold the mode
button until all the other mode
buttons light up, and then let
go of the button.

The mode button flashes.

3. For AUX mode only. Press 0
for a second TV, or 1 for a
VCR or DVD player, or 2 for
a tuner, or amplifier. Press the
STAR (*) button.

4. Press the POWER button. This puts your remote in the scan

For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let
go, the TV mode light will flash.

This step is for programming which
kind of device that should be
programmed in AUX mode. If
you’re not programming in AUX
mode, skip to step 4.

mode.

Page 13

Chapter 2

Parts of the System

5. Press the either the UP or
DOWN ARROW button

repeatedly until the device
turns off.

As you press the UP or DOWN
ARROW button, the remote is
trying each code in the memory to
see if it can turn off your device.
When the device turns off, you have
found a code that might work.

Note: The mode button for the

device will flash rapidly eight times
when you’ve scanned all the codes
for that device.

6. Press the POUND (#) button. This stores the code you found.

7. Turn the device back on and
try some other buttons to
make sure they work.

Press the POWER button to turn the
device back on. Try some other
buttons to make sure they work.
Sometimes, the POWER button
works when other buttons don’t.

8. Repeat this procedure until
you’ve tried all the codes.

You may need to repeat the scan to
find the best code for your device.

CHECK THE DEVICE CODES

You can find out what device code you’ve set for each remote mode.

Tip: This
procedure
explains how to
find out the device
code you set for
each remote
control mode.

1. Press and hold the mode
button until all the other mode
buttons light up, and then let
go of the button.

The mode button flashes.

2. Press the POUND (#) button
twice. W atch the mode light to
determine your code. The
mode button flashes the
number for each digit of the
device code, with a pause
between the groups of flashes.
A quick flash is for zero.

For AUX mode only . The first
group of flashes tells you
what the AUX mode controls.
A quick flash (zero) before
the three-digit code is for a
TV; one regular flash is for a
VCR or DVD player; and two
flashes is for a tuner, or
amplifier.

For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let
go, the TV mode light will flash.

For example, if the code is 570, the
mode button flashes five times,
pauses, flashes seven times, pauses,
and flashes once quickly.

For example, if the TV code is 570,
the AUX mode button flashes once
quickly (indicating 0 for TV),
pauses, flashes five times, pauses,
flashes seven times, pauses, and
flashes once quickly.

Page 14

CONTROL A TUNER OR AMPLIFIER

Some of the features described below may not apply to your tuner or
amplifier. See the device owner’s manual for details about the device’s
features. If a remote control button is not described in this section, it
does not work for a tuner or amplifier.

AUX MODE BUTTON

To use the remote to operate a tuner or amplifier, first set up the
remote to control the device, then press the AUX mode button to set
the remote to AUX mode. The AUX mode button’s backlight turns
ON to show that the remote is set to AUX mode. Make sure to keep
the remote in AUX mode to use the buttons as described in this
section.

POWER BUTTON

Press the blank POWER button to turn the tuner or
amplifier ON or OFF.

Control Other Devices with the Remote

SELECT BUTTON

This SELECT button works as the Input Select button for a
tuner or amplifier.

UP/DOWN (ARROW) BUTTONS

Use UP/DOWN ARROW buttons to change channels on
the tuner or amplifier.

MUTE BUTTON

Press the MUTE button to turn off the sound. Press it again to
restore the sound.

VOLUME BUTTON

Press the minus (-) side of this button to lower the sound
volume. Press the plus (+) side of this button to raise the
sound volume.

Note: See Using TV or Amplifier Volume Control to set up the remote

control to use the MUTE and VOLUME buttons.

Page 15

Chapter 2

Parts of the System

USING TV OR AMPLIFIER V OLUME CONTROL

If you set up the remote to control a television, the MUTE and VOLUME
buttons - in any mode - control the TV volume. This does not apply if you use
the AUX mode to control a device that has a volume setting.

If you want to control a device programmed in the AUX mode that has a
volume setting, using any remote mode, do the following:

1. Press and hold the AUX mode button for

three seconds, then release it.

2. Press the POUND (#) button.

3. Press the plus (+) side of the VOLUME

button.

4. Press the 0 number button.

5. Press the POUND (#) button. The AUX

mode button backlight blinks three times.

To switch back to TV volume control, do the following:

1. Press and hold the TV mode button for

three seconds, then release it.

2. Press the POUND (#) button.

3. Press the plus (+) side of the VOLUME

button.

4. Press the 0 number button.

5. Press the POUND (#) button. The TV

mode button backlight blinks three times.

Page 16

MENUS

The next few pages describe the menus that the receiver displays on the
television screen. See the chapter titled Using the System for more details on
using the menus to operate the system.

MAIN MENU

The Main Menu is the key to the menus. Each option on this
menu displays another menu.

Menus

PROGRAM GUIDE

The Program Guide lists the available channels and programs. It
also has a one-quarter screen video window option that shows the
last program you were viewing.

Page 17

Chapter 2

Parts of the System

THEME CATEGORIES MENU

The Theme Categories menu allows you to choose programs
based on their contents.

FAVORITES LISTS MENU

The Favorites Lists menu allows you to create, change, and activate lists of
favorite channels.

Page 18

SYSTEM LOCKS MENU

The System Locks menu allows you to set and use locks.

SYSTEM SETUP MENU

The System Setup menu provides several features that help you set up
and maintain the system.

TIMERS MENU

The Timers Menu allows you to set up the receiver to tune in a future
“event,” that is, a program. If you have a VCR connected to the receiver,
you can set up a timer to start recording a program on the VCR. See page 35
for more information.

Menus

BROWSE BANNER

Use the Browse Banner to change channels, or to see what other programs
are available without changing the program that you are watching.

Page 19

Chapter 2

Parts of the System

INSTALLING THE RECEIVER IN AN EXISTING SYSTEM

These instructions explain how to make basic connections between your
satellite TV receiver, dish, TV, and VCR. If you’d like to connect other
equipment, such as a DVD player or amplifier, review the Back Panel section
on page 5 and the user guide that came with the equipment.

Tip: Using cable
labels makes it easy
to tell which cables
to connect to the
receiver ports.
Inside the front
cover of this guide
are the stickers that
are color coded the
same way as the
coaxial connections.

1. Connect the RG-6 cable coming from the satellite dish to S

back of the receiver. Peel off the blue sticker and place it on the cable close to
the S

ATELLITE IN connection.

ATELLITE IN on the

2. Connect a cable between the TV SET OUT on the back of the receiver and
the TV input. Peel off the white sticker and place it on the cab le close to the TV

ET OUT connection.

S

3. Optionally, connect a cable between the TV SET OUT on the back of the
receiver and the input to the VCR. Connect another cable between the
VCR output and TV input.Peel off the white sticker and place it on the cable

close to the TV S

ET OUT connection.

4. Set the CHANNEL 3-4 switch on the back of the receiver to the channel
(3 or 4) that you use to watch TV.

5. Plug in and turn on your receiver and TV.

6. Tune the TV to the same channel you set in step 3. If you do not have a
clear picture, change the TV and CHANNEL 3-4 switch settings to the
other channel (for example, if the TV and receiver are on channel 3,
change both to channel 4).

7. Program the remote to control the TV (and VCR) as described on
page 11.

Page 20

Installing the Receiver in an Existing System

8. If the Point Dish screen is not displayed on the TV, press MENU-6-1-1

on the remote control.

9. Select Check Switch. When an attention screen displays, select Test.

10. The receiver begins performing the Check Switch tests. When it is
finished, the Installation Summary screen displays.

11. Make sure that the information on the Installation Summary screen
identifies your system correctly and shows all transponders for all sat­ellites in your system.

12. Select OK to go to the Point Dish screen.

13. Select Cancel. An Attention screen will open asking the mounting and
positioning of your dish is complete with a Locked indication in the

Point Dish screen. Select Yes.

14. After you select Yes, the receiver will begin taking a software
upgrade. You will see a Warning that vital program information will
now be downloaded into your receiver. You will also see a status bar
showing the progress of this upgrade.

15. Once the software upgrade is complete, you will see a message that
your receiver’s memory is being upgraded.

16. Do not disturb the receiver while the receiver’s memory is being
upgraded.

Note: If you are installing other DISH Pro receivers, be sure to run Check

Switch

upgrade.

on all of them, and allow them to take the necessary software

17. When the memory upgrade is complete, you will either be watching
TV or you will see a message asking you to activate your receiver.

18. If you are asked to activate your receiver, go to page 2 and follow the
instructions.

Page 21

Chapter 2

Parts of the System

Notes

Page 22

Chapter 3

Using the System

CHANGING CHANNELS

There are three basic ways to change channels while watching a program:

• Press the remote control
button to get to the desired channel.

• Use the remote control number pad buttons to enter the
desired channel number.

• Press the GUIDE button and select a program from the

Program Guide. See page 26 for more information.

UP or DOWN ARROW

USING THE MENUS

Menus displayed on the TV screen make using the receiver and selecting
programs quick and easy. Use the menus to control the receiver and to use
its features, such as setting locks, choosing a program, or creating a

Favorites List.

OPENING THE MENUS

You can open the menus in either of two ways:

•Press MENU to open the

menus from the

• Use the matching button on the remote control. For example, to open

the

Program Guide, press GUIDE.

Main Menu.

Main Menu, then select any of the other

CLOSING THE MENUS

T o close a menu and return to watching a program, press the remote control
VIEW TV button, or the remote control CANCEL

Note: The menu closes if you do not do anything in a menu for several

minutes. Any unsaved changes you made will be lost.

MENU OPTIONS

A menu option looks like this.

button.

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Chapter 3

Using the System

HIGHLIGHTING A MENU OPTION

Tip: To quickly go
to any menu
option with a
number next to it,
just press the
numbers on the
remote that match
that number.

To highlight a menu option, use the remote control ARROW buttons to
move the on-screen highlight to the menu option. When you do this, the
option appears lighter than the other options. The highlight is like the one
that you may have seen on a computer screen.

Compare the highlighted menu option with the
non-highlighted menu option in the previous
example.

SELECTING A MENU OPTION

When you select a menu option, that option takes effect right away. Y ou can
select a menu option in either of two ways:

• If the option has a number next to it, press the number on the remote
control number pad that matches this number. If you do this, you do not
need to highlight the option first.

• Move the highlight to the menu option using the remote control Arrow
buttons. Then press the remote control SELECT button.

LISTS OF CHOICES IN THE MENUS

When you make a choice in a list, the receiver does not apply the change

until you select the
changes, select the
menu.

Save or OK option. If you do not want to save any

Cancel option to discard all the changes made in the

There are two types of lists:

•A single choice list allows you to select only one choice at a time. If
you select another choice, your previous choice is deselected.

•A multiple choice list allows you to select more than one choice at one
time. If you select another choice, your previous choice(s) stays
selected.

HIGHLIGHTING A CHOICE IN A MENU LIST

Use the remote control ARROW buttons to move the highlight to the
desired item in the list. The black arrows on the list show where you can
move the highlight.

SELECTING A CHOICE IN A MENU LIST

To select a choice in a list, highlight the choice and then press the remote
control SELECT
save your choice. Select the

button. Make sure you select the Save or OK option to

Cancel option to discard your choice.

Page 24

When you highlight a choice in a single choice list, it looks like this. In this
example, the

Spanish option is highlighted.

When you highlight a choice in a multiple choice list, it looks like this. In
this example, the

LIFE - 108 option is highlighted.

Using the Menus

When you select a choice in a list, it looks like this:

or

CANCELING A PROCEDURE

To cancel a procedure, you must press the remote control CANCEL or
VIEW TV button before you do the last step of the procedure. If this

not work, you must finish the procedure.

does

Tip: You can
cancel out of any
menu option or the
program guide at
any time, and
immediately return
to viewing a
program by
pressing the VIEW
TV button.

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Chapter 3

Using the System

USING THE PROGRAM GUIDE

Tip: The channel
you select may
display one of
several program
information
symbols. If the
program is on a
channel that is not
part of your
subscription, the
channel will be in
red.

The on-screen Program Guide provides a complete listing of the available
channels and programs. You can use the

Program Guide to change

channels, to see what programs are scheduled, and to buy pay per view
programs. The

•The

List

•

•

•

Program Guide shows which Favorites List is active.

Program Guide displays only the channels in the active Favorites

(see page 33).

All Chan - Displays all of the channels in the Program Guide.
All Sub - Displays the channels in your subscription.
Favorites Lists - You can add four Favorites Lists that show only

the channels you want to see. For more information on creating
Favorites Lists, see page 33.

• This receiver allows you to see the program you are watching in a

corner of the
select the
option, and select the
bigger guide (with no video displayed), select the

Video

option, and select the Save option. When you first display the

Program Guide. To do this, open the Main Menu. Then,

System Setup option. Finally, select the Guide Displays

Partial Guide With Video option. If you prefer a

Full Guide Without

inset, there may be a brief delay before a picture appears.

•A red background behind a channel shows that you have not subscribed

to that channel. You cannot tune to this channel.

•The

Program Guide shows programs that are on now and that are

scheduled up to two days in advance. The guide does not show
programs that have ended. You can set up the

Program Guide to list

channels in ascending order, with the highest channel number at the
top, or in descending order, with the highest channel number at the
bottom. To do this, open the

Setup

option. Finally, select the Channel Order option, select the

Ascending or Descending option, and select the Save option.

• Y ou can set up the

Program Guide to hide adult channels. See Hiding

Main Menu. Then, select the System

Adult Channels on page 48.

Page 26

OPENING THE PROGRAM GUIDE

There are two ways to open the Program Guide:

• Press the GUIDE button.

• Press the MENU button and then select the Program

Guide option.

SELECTING A PROGRAM IN THE PROGRAM GUIDE

1. Use the NUMBER PAD buttons to enter the desired channel number.

The Program Guide displays a block of channels including the one
that you just entered.

2. Use the ARROW buttons to

move the highlight to the desired program.

Note: You may press the PAGE UP or

PAGE DOWN ARROW button to scan,

page by page, through the listing of
channels.

Using the Program Guide

3. You may press the INFO button for more

information about the highlighted program.
Press the CANCEL button to return to the
Program Guide.

4. Press the SELECT button to change to the

highlighted channel.

You may skip the

Program Guide forward or backward many hours at

one time. To do this, enter the number of hours that you want to skip
using the NUMBER PAD buttons. Then press the LEFT or RIGHT
ARROW button to move back or forward, respectively.

CLOSING THE PROGRAM GUIDE

To close the Program Guide and not change the channel, press the remote
control CANCEL button. The receiver displays the program you were
watching before you opened the

Program Guide.

Tip: The Program
Guide can display
programs
scheduled for
some time beyond
the present, but
cannot display
programs that
have ended.

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Chapter 3

Using the System

USING THE PROGRAM BANNER

The Program Banner provides information about the program you are
watching. The receiver displays the

Program Banner for a few seconds at

the top of the TV screen every time you change the channel or press the
remote control VIEW button.

USING THE BROWSE BANNER

Tip: You can use
the Browse
Banner to see what
other programs are
available without
leaving the
program you are
watching.

You can use the Browse Banner to change channels, or to see what other
programs are available without changing the program that you are
watching. The receiver displays information on the program you are
watching at the top and

Browse Banner information at the bottom of the

TV screen. Press the UP or DOWN ARROW to see what programs are
playing on the channels above or below the one you are viewing.
Information on these programs appears at the bottom of the TV screen.

Note: The Browse Banner only displays the channels in the active
Favorites List that is indicated in the Browse Banner. For example, if the
All Chan Favorites List is active, the Browse Banner displays all the

channels. If the

All Sub list is active, the Browse Banner displays only the

channels in your subscription.
If you have set up the

receiver is locked, the
To use the

Browse Banner:

Program Guide to hide adult channels and the

Browse Banner does not display those channels .

1. Press the remote control RIGHT ARROW button to open

Browse Banner for the program that you are

the
watching.

Page 28

2. Change the channel:

• Enter the channel number for the program that you

want, using the NUMBER PAD buttons.

• Press the UP or DOWN ARROW button to display

the channel that you want.

3. Press the RIGHT ARROW button to display the
next program. Press the LEFT ARROW button to
return to the current program.

Using the Browse Banner

Note: The Browse Banner displays programs that are on now. If you

press the RIGHT ARROW, it will display information on the program
that is on next on the same channel. It does not display information for
any other programs in the future and cannot display programs that have
ended.

4. Y ou may press the INFO button for more information about
the program highlighted.

5. Press the SELECT button to change to the highlighted
program.

6. To close the

Browse Banner, press the remote control

CANCEL button. The receiver stays tuned to the program
you are watching.

Tip: If the
program is on
some time in the
future, the
receiver will open
the Create An
Event Timer
menu.

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Chapter 3

Using the System

ORDERING PAY PER VIEW PROGRAMS

Tip: If any lock is in
effect that covers
the pay per view
program, you must
enter the password
using the

PAD

soon as you enter
the fourth digit of
the password, the
receiver highlights
OK.

Tip: Want to see
what movies or
sports events are
available for
viewing? Just press
the
button (
button) and use the
up/down/left/right
arrows to move to
the theme that
interests you. Press

NUMBER

buttons. As

LEFT ARROW

THEMES

SELECT and you’ll

see what’s playing.

1. Highlight the desired pay per view program in the Program

Guide

. The pay per view programs are listed with the

channel number as

PPV in the Program Guide.

Press the SELECT button.

2. Select the

Yes option. The receiver displays a confirmation menu. Go

on to step 4.

At the confirmation menu:

3. Select the

Yes option to confirm the purchase. The pay per view fee will

be added to your bill.

Note: Once you confirm an order for a pay per view program, you

cannot cancel the order and you will be billed for it.

USING THEMES

THEMES

You can list and choose programs by the theme of their contents (for
example, just movies or just sports). You can then quickly list programs
based on that theme, and choose the program you want.

1. To open the
button.

2. Select a

3. Move through the
DOWN ARROWS. You can also move a page at a time
using PAGE UP or PAGE DOWN.

4. Highlight the desired program in the program list.

5. Press the SELECT button to watch the program.

Themes menu, press the LEFT ARROW

Theme (Movies, Sports, etc.).

Themes menu by using the UP or

Page 30

Note: If the program you highlighted is on some time in the

future, the receiver will open the

Create An Event Timer

menu. See page 35 for information on using timers.

USING SEARCH

The Search feature of your satellite receiver makes it easy for you to find
the programs you want to watch.

1. Press the SEARCH button.

Using Search

2. The

3. Move the highlight to the

Search menu will open.

Name box.

4. There are two ways to enter the name of the program you want to find:

• Use the UP, DOWN, LEFT, and RIGHT ARROWS to scroll

around on the virtual keyboard and then select the letters you want.

• Use the remote control number pad to enter the letters in the

Name

box. Numbers 2 through 9 have telephone-style numbers written
above them. To enter an

H, for example, press 4 twice because H is

the second letter listed above the 4 on the NUMBER PAD. For
example, if you are searching for Rudy Friml Presents, enter the
first few letters in the title as follows:

Press three times for an

Press twice for a

Press once for a

U.

D.

Press three times for a

Note: Enter up to 14 characters (letters and spaces) for your search.

R.

Y.

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Chapter 3

Using the System

5. When you have entered the name, scroll down to choose between two
options:

Search Event Titles Only - Select this option when you are sure the

word(s) you entered are part of the event title.

Search All Event Info - Select this option if you want to search event

titles and information for the word(s) you entered.

6. Select the

Search option. When the search completes, you will see a

screen listing the name of the program(s) and the start and stop times.

7. Highlight the program you want to watch and press SELECT.

8. If the program occurs in the future, the
opens. Select

Create to record the program. See Using Timers on

Create An Event Timer menu

page 35 for more information.

Dish Home Interactive TV Applications

Press the DISH button on your remote control to use the Dish

Home Interactive Applications

check the news and weather, and even play games.

. You can order channe ls,

Page 32

Using Favorites Lists

USING FAVORITES LISTS

Favorites Lists allow you to display only your favorite channels in

Program Guide. You can create and change the lists yourself, adding

the
and removing channels as you wish. You can have an unlimited number of
favorite channels but they must be grouped into no more than four lists.

• When you make a
only the channels in that list. Also, the receiver skips channels that are
not on the list when you use the remote control UP or DOWN
ARROW button to change channels.

•The

All Chan Favorites List contains all the channels. You cannot

make any changes to the

•The

All Sub Favorites List contains all the channels in your

subscription. You cannot make any changes to the
by changing your subscription.

• Each

Favorites List has a unique color in the Program Guide. You can

give each list a name. When you first get the receiver, the four lists are
named

List 1, List 2, List 3, and List 4. The lists are empty until you

add channels to them.

CREATING OR CHANGING A FAVORITES LIST

Favorites List active, the Program Guide displays

All Chan list.

All Sub list, except

Tip: Favorite lists
let you create lists
of your favorite
channels. Press
the

GUIDE button

until the name of
your list appears.
This way you can
quickly see what
programs are
playing on just
those channels
and not every
channel in your
subscription.

You can cre ate, add channels to, and remove channels from, a Favorites

List

.

1. Press the MENU button.

2. Select the

3. Select the

4. Select the

Favorites option.

Favorites List that you want to create or change.
Modify List option.

Note: At any time you can select the Clear List option to remove all

channels from the current list. This does not apply to the

All Sub.

All Chan and

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Chapter 3

Using the System

5. In the Channels list, highlight a channel you want to add to the

Favorites List.
Note: You can use the number pad buttons to enter the

channel number, or select the PAGE UP or PAGE
DOWN option to move quickly through the list.

6. Press the SELECT button to add the highlighted channel

to the

Favorites List. A check mark appears next to the

channel.

7. Repeat steps 5 and 6 until you have added all the channels that you
want.

Tip: You can
activate a Favorites
List only if you have
added channels to
the list. If you have
not created any
Favorites List,
pressing the

GUIDE button

switches the
receiver between
the All Chan and All
Sub.

Tip: If you try to
make an empty
Favorites Lists
active, the receiver
displays an Error
message. You must
add at least one
channel to this
Favorites List
before you can
make it active.

8. To delete a channel from the

Favorites Lists, select the channel in the

list. The check mark next to the channel disappears.

9. Select the

Save option to save all changes to the Favorites List.

MAKING A FAVORITES LIST ACTIVE

If the Program Guide is open, press the GUIDE button to select the next

Favorites List. Press the GUIDE button again to scan through all the

available lists.

CHANGING THE NAME OF A FAVORITES LIST

1. Press the MENU button.

2. Select the

3. Select the

4. Select the

Note: You cannot change the name of the All Chan or All Sub list.

Favorites option.

Favorites List that you want to change.
Edit List Name option to open the virtual keyboard.

Page 34

5. Select a letter in the keypad area on the screen. Repeat to spell out the
name. You can enter up to eight characters, including spaces. If needed,
select the

SPACE option to insert a space in the name or the <BACK

option to correct a letter.

Note: A list must have at least one character. Two lists cannot have the

same name.

Note: At any time, you can select Clear to clear the name.

Using Timers

6. Select

Save.

USING TIMERS

Event timers allow you to set up the receiver to automatically change to a
channel and send a signal to a VCR to record a future “event,” that is, a
program. You can set an automatic event timer for a program listed with
start and stop times in the
you to set custom start and stop times for a timer.

EVENT TIMER TYPES

Reminder Reminds you that a program is about to start.
Auto/Ext Reminds you that a program is about to start; tunes the receiver to

the program when it begins.

VCR Reminds you that a program is about to start; tunes the receiver to the

program when it begins; starts a VCR to record the program.

Note: T o record with a VCR you must first set up the receiver to control the

VCR. See page 41 for instructions.

Note: Most TV programs and films are copyrighted. In some cases,

copyright law may apply to private, in-home recording.

Program Guide. A manual event timer allows

Tip: You can use an
Auto/Ext event timer
to remind you that a
program is about to
start and then
automatically tune
the receiver to the
right channel.

EVENT TIMER FREQUENCIES

Once Applies to a one-time program. If the program time changes, this

timer operates at the new time. The receiver deletes this timer when the
timer operates.

Mon.-Fri. - Applies to a program that is scheduled for Monday through

Friday on the same channel at the same time each day.

Daily - Applies to a program that is scheduled for Monday through Sunday

on the same channel at the same time each day.

Weekly - Applies to a program that is scheduled for once a week on the

same channel at the same time on the same day.

Note: You can record only the program to which the receiver is tuned. If

you open any menu (including the
program on videotape, the menu also will be recorded. If a program time
changes by more than 24 hours, the timer will not operate.

Program Guide) while recording a

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Chapter 3

Using the System

BEFORE AN EVENT TIMER OPERATES

Five minutes before an event timer operates, the receiver displays a small
blinking “clock” symbol on the TV screen. This symbol disappears when
the program begins. While the symbol is displayed, you may do either one
of the following.

• Press the remote control CANCEL button to clear the

symbol from the TV screen. This does not affect the timer;
it will operate.

• Press the remote control INFO button to see more

information on the event timer. If you do this, you will
have the following choices:

Select the

Select the

Note: This stops only this instance of a Mon.-Fri., Daily or Weekly timer.

OK or Cancel option to continue with the event timer.

Or

Stop Timer or No option to stop the event timer.

Or

The timer will operate the next time it is scheduled. To stop all operations of
such a timer, you must delete the timer. For a Reminder Event Timer, instead
of having the option to stop the timer, you have the option to tune to the
program.

SETTING UP AN AUTOMATIC EVENT TIMER

Page 36

1. Select a future program using the Browse Banner, Themes Menu or

Program Guide.

the

2. Select a

3. Select a

Timer Type option.
Timer Frequency option. Notice that a check mark displays in

the box.

Using Timers

4. Select the Create option to save the event timer.

5. The receiver displays a timer symbol in the Program Guide, and also
when you press the INFO button to get information about the program.

SETTING UP A MANUAL EVENT TIMER

1. Press the MENU button.

2. Select the Timers option.

3. Select the Create option. The receiver displays the

Manual Event Timer

4. Select a

5. Select a

Timer Type option.
Timer Frequency option.

menu.

6. Select a channel:

• Highlight a channel using the UP or DOWN
ARROW button. Then, press the SELECT button.

Create a

Tip: You may start

any timer one
minute early. But if
you set back-to­back event timers
and the second one
starts early, the first
one will end early.
An event timer
cannot start early
for a pay per view
program. If you try
to set a timer for
overlapping events,
you will get an error
message.

Tip: Use the
Program Guide or
your printed
television guide
to see when the
program(s) starts
and stops —
before you go to
the Set Date/TIme
for Manual Timer
menu.

• Enter a channel number using the number buttons.

7. Select the Set Date/Time option. The receiver displays the

Time for Manual Timer

8. Use the NUMBER PAD buttons to enter the

selecting

PM).

AM or PM) and the End Time (this includes selecting AM or

9. Use the NUMBER PAD buttons to enter the

10. Select the

Create Timer option.

menu.

Start Time (this includes

Date.

Set Date/

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Chapter 3

Using the System

11. To create another event timer select the Create option again.

Note: You cannot set a manual event timer for a pay per view event.

Tip: For this
record function to
work, you must
set up the
receiver to
control your VCR.
See page 41 for
more information.

QUICK RECORD

You can quickly create a one-time VCR Event Timer. Do the following.

1. Highlight a future program in the

Themes menu.

or a

2. Press the RECORD button.

3. The receiver displays the

Create an Event Timer menu.

4. If you want to start the timer one minute early, select the

early o

ption.

Browse Banner, the Program Guide

Start 1 min.

Page 38

5. Select the

Yes option.

OVERLAPPING EVENT TIMERS

If you try to create event timers for overlapping programs, the receiver
displays a menu with the dates and times of both programs. The receiver
also displays this menu if a program time has changed, causing one timer to
overlap another. You must delete or edit one of the timers.

MAXIMUM NUMBER OF EVENT TIMERS

You can create a limited number of event timers. If you try to create more,
the receiver displays a menu giving you the option to delete an existing
timer. If you do not delete an existing timer, you will not be able to create
any new ones.

EDITING AN EVENT TIMER

• You can edit almost any feature of an event timer.

• You can edit both automatic and manual event timers.

• Editing an automatic event timer converts the timer to a manual event
timer that operates at the times you set, not the actual program times.

1. Press the Menu button.

Using Timers

Tip: The receiver
deletes Once
event timers
when they
operate. Y ou must
delete all other
types of event
timers yourself.

2. Select the

3. The receiver displays the

Timers option.

Event Timer Management menu.

4. Select the event timer that you want to edit. A check mark appears in

the box next to the event timer. Select the Edit option.

5. You may change the
this, select each option that you want.

Timer Type, Timer Frequency , or Channel. To do

6. If you want to change the Start Time, the End Time, or the Date, select
the Set Date/Time option to display the

for Manual Timer

menu. Otherwise, skip to step 9, below.

Set Date/Time

Tip: Remember
that editing an
automatic event
timer converts the
timer to a manual
event timer. This is
why the receiver
displays the Edit a
Manual Event
Timer menu.

7. Use the NUMBER PAD buttons to enter the
selecting

PM).

AM or PM) and the End Time (this includes selecting AM or

8. Use the NUMBER PAD buttons to enter the

9. Select the Create Timer option.

Start Time (this includes

Date.

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Chapter 3

Using the System

DELETING AN EVENT TIMER

1. Press the MENU button.

2. Select the

3. The receiver displays the

Timers option.

Event Timer Management menu.

4. Select an event timer that you want to delete. A check mark appears in
the box next to the event timer.

5. Move to

Delete and press SELECT on the remote.

Page 40

Do this again for any other timer(s) that you want to delete.

REVIEWING EVENT TIMERS

You can review event timers by using the Event Timer Management menu.

1. Press the MENU button.

2. Select the

3. The receiver displays the

Timers option.

Event Timer Management menu.

CREATING VCR EVENT TIMERS

To use VCR Event Timers, you must connect the receiver’s back panel
audio/video outputs to the audio/video inputs on the VCR.

To use VCR Event Timers, you must set up the receiver to control the VCR.
If the receiver can’t control the VCR, use an Auto/Ext Event Timer to tune
the receiver to the channel you want to record. Use the timers built into the
VCR to start and stop the VCR at the right times.

LOCKS, BLACKED-OUT PROGRAMS, AND EVENT TIMERS

You must enter the receiver password before you can create an automatic
event timer for a locked program, and you must order a pay per view
program before you can create a timer for it. You can create a manual event
timer for a locked program without entering the password. However, if you
do this, or if the program is blacked out in your area, when the event timer
operates the receiver may display only an error or password entry menu. If
you have set a VCR Event T imer, the VCR will record only that menu.

POWER OFF AND EVENT TIMERS

If the receiver is OFF at the time an Auto/Ext or VCR Event Timer is
scheduled to operate, the receiver will turn ON. Once the event has ended,
the receiver will turn OFF, unless you pressed any remote control or
receiver front panel buttons during the time that the timer was active.

Using Timers

If the receiver is OFF at the time a Reminder Event Timer is scheduled to
operate, the timer will turn the receiver ON and tune it to the channel you
last watched. The receiver will then display the reminder menu. You will
have a few seconds to respond. If you do not respond to the reminder menu,
the receiver will turn OFF.

SETTING UP THE RECEIVER AND VCR TO USE A VCR
EVENT TIMER

The receiver uses an IR signal to control the VCR. This signal is much
stronger than the signal the remote uses, so it can bounce off walls or other
objects on its way to the VCR. This works in most home setups. However,
shelves or smoked glass doors between the receiver and the VCR may block
the signal. Also, if the signal must cross a very large room, or bounce off
curtains, it may not be strong enough to control the VCR. Make sure that
nothing blocks the signal, and that the signal can bounce off relatively
nearby, light-colored, smooth surfaces.

1. Press the MENU

2. Select the

button.

System Setup option.

Tip: For
information on
programming the
remote, please
turn to the section
titled Control Other

Devices with the
Remote that

begins on page 11.

3. Select the

Installation option.

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Chapter 3

Using the System

4. Select the VCR Setup option.

5. Find the brand name of the VCR in the table on page 66.

6. Set the code for the VCR using one of the following:

• Enter the first 3-digit code number from the table using the

NUMBER PAD buttons.

• Highlight each digit of the first VCR code, and

then press the UP or DOWN ARROW button until
you reach the correct number and then press
SELECT.

7. Make sure the VCR is turned ON and the switch is set
to 3 or 4 (whichever you use). Insert a rewound tape on
which you want to record. The receiver starts the VCR
recording, but does not turn ON the VCR, so you must
do this yourself.

8. To test the new code, highlight the
message warning you to make sure the VCR is turned ON.

9. Press the SELECT button to start the test. Your VCR
records for a few seconds, stops, and then rewinds. The
receiver displays a message saying that your VCR test is
complete. Follow the instructions on the message.

10. If your VCR did not complete the test, enter another code
from the table, and then repeat steps 5 through 8.

11. Once you have found the correct VCR code select the
save the VCR code you entered and return to the

Setup

menu.

Test option. The receiver displays a

USING LOCKS

First you set the locks; then you lock the receiver . You must lock
the receiver in order to put any locks into effect. If you unlock
the receiver, leave the locks unchanged, and then lock the
receiver again, the same locks will be in effect as before.

HOW TO SET LOCKS: A TWO S TEP PROCESS

1. Create the locks that you want.

Save option to

Installation and

Page 42

2. Lock the receiver.
Once the receiver is locked, anyone who wants to access locked items

must enter the password.

WHEN YOU HAVE LOCKED THE RECEIVER

If you try to access a locked item or open the Parental and System Locks
menu, the receiver displays a message prompting you to enter the password.

The receiver allows you three tries to enter the correct password. If you fail
to enter the correct password, the receiver does not allow more tries for
several minutes.

If you enter the correct password, you can access the locked item or open

Parental and System Locks menu.

the

Using Locks

If you exit a locked item or close the

Parental and System Locks menu,

you must enter the password again to access the item or open the menu
again.

If you forget your password, you will need to call the Customer
Service Center. You may need to provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) the receiver serial identification number; and (5)
your Personal Identification Number (PIN), if used.

CREATING A PASSWORD

You must lock the receiver for any receiver Parental Locks you set to take
effect. To lock the receiver, you must first create a password. If you forget
your password, you will need to call the Customer Service Center.

To create a password:

1. Press the MENU button to display the

2. Select the

System Locks

Locks option to display the Parental and

menu.

Main menu.

Note: If the receiver displays a message prompting you to

enter a password, the receiver has already been locked.

3. Select the

Lock System option. The receiver displays a

message prompting you to enter a password.

Note: If this option appears as Unlock System instead,

the receiver is already locked.

4. Enter and verify a password, using the number pad buttons. The

receiver displays stars (*) as you enter the digits of the password.

5. Memorize your password. From now on, you must enter this password

to lock or unlock the receiver.

6. Highlight and select the

OK option. Re-enter the password. All the

locks you have set are now in effect.

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CREATING OR CHANGING RATING (CONTENT) CODE LOCKS

Please be aware of the following: The locks use the codes that the
original program providers assigned to the programs. The actual
content of the programs may differ from their assigned ratings.
No rating system can guarantee that all objectionable material is
screened out. Like all other locks, these locks are only in effect
when the receiver is locked. You can lock any program,
including pay per view programs. The locks built into some
televisions do not apply to satellite programs. Television
program ratings differ from movie ratings.

Do the following to set program locks based on rating codes. Then, when
the receiver is locked, only someone who knows the password can watch
these programs.

1. Press the MENU button.

2. Select the

Locks option.

If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

3. Select the

Ratings Locks option.

Highlight the rating that corresponds to the lowest
acceptable audience age. Press the SELECT button to lock
the highlighted rating.

Note: All ratings more restrictive than the selected rating are also

selected. For example, if you lock PG-13 rated programs, then all
programs with the R, NC-17, and NR/AO ratings are also locked.

4. Select the expanded rating code(s), if you want to also lock these
ratings.

5. To unlock a rating code, highlight the code and press SELECT.

6. Select the

Save option to save the changes.

7. If the receiver is not locked, you must lock it to put the locks you just
created into effect.

Page 44

CREATING OR CHANGING CHANNEL LOCKS

Note: You can lock any channel, including pay per view channels.

1. Press the MENU button.

Using Locks

2. Select the

Locks option.

3. If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the

OK

option. Press the SELECT button.
Select the

Channel Locks option.

4. Highlight the channel that you want to lock. If
necessary, press the UP or DOWN ARROW button
to see the desired channel. You can also enter each
channel number using the number pad buttons.

5. Press the SELECT button to lock or unlock the
highlighted channel. If the checkbox next to the channel has a
checkmark, the channel is locked.

6. Select the

Save option to save the changes.

7. If the receiver is not already locked, you must lock it to put the locks
you just created into effect.

LOCKING THE RECEIVER

1. Press the MENU button.

2. Select the

3. Select the
The receiver displays a message prompting you to enter a

password.

Note: If this option appears as Unlock System instead, the receiver is

already locked.

4. Enter and check a password, using the number pad buttons. The
receiver displays stars (*) as you enter the digits of the password.
Memorize your password. From now on, you must enter this password
to lock or unlock the receiver.

5. Select the

Locks option.

Lock System option.

OK option. Enter the password again.

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UNLOCKING THE RECEIVER

If you unlock the receiver, leave the locks unchanged and then lock the
receiver again, the same locks will be in effect as before.

1. Press the MENU button to display the

2. Select the

Locks option.

Main Menu.

3. With the receiver locked, you must enter the password using

the NUMBER PAD buttons. The receiver displays stars (*) as you enter
the digits of the password. As soon as you enter the fourth digit of the
password, the receiver highlights the

OK option.

4. Press the SELECT button.

5. Select the

Note

Unlock System option.

: If this option appears as Lock System instead, the

receiver is already unlocked.

LOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS

This keeps anyone from changing the channel using the front panel buttons,
but it does not lock the remote control buttons.

To lock the receiver front panel buttons, do the following:

1. Press the MENU

2. Select the

button.

Locks option.

If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

3. Select the

4. Select the

Front Panel Lock option.

Yes option.

5. If the receiver is not locked, you must lock it to put the lock you just
created into effect.

Page 46

UNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS

To unlock the receiver front panel buttons, you must use the remote control.

Using Locks

1. Press the MENU

2. Select the

button.

Locks option.

If the receiver is locked, enter the password using the
NUMBER PAD buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the fourth
digit of the password, the receiver highlights the

OK option.

Press the SELECT button.

3. Select the

4. Select the

Front Panel Lock option.

Yes option.

LOCKING PAY PER VIEW PROGRAMS

This locks all pay per view channels.
You also can lock one or more pay per view channels by using channel

locks or rating locks.

1. Press the MENU

button.

2. Select the

Locks option.

If the receiver is locked, enter the password using the number
pad buttons. The receiver displays stars (*) as you enter the
digits of the password. As soon as you enter the fourth digit
of the password, the receiver highlights the

OK option. Press the

SELECT button.

3. Select the

Lock PPV option.

4. If the receiver is not locked, you must lock it to put the
lock you just created into effect.

Tip: If this option
appears as Unlock
PPV instead, pay
per view programs
are already locked.

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HIDING ADULT CHANNELS

This keeps the Program Guide, Themes lists, and the Browse Banner
from displaying adult channels. It keeps anyone from choosing such
channels by using the UP or DOWN ARROW buttons or the remote
control NUMBER PAD button s.

To hide adult channels:

Tip: If the receiver
displays a
message
prompting you to
enter a password,
the receiver is
locked.

Tip: If this option
appears as Unhide
Adult instead, the
adult channels are
already hidden.

1. Press the MENU

2. Select the

button.

Locks option.

If the receiver is locked, enter the password using the number
pad buttons. The receiver displays stars (*) as you enter the
digits of the password. As soon as you enter the fourth digit of
the password, the receiver highlights the

OK option. Press the SELECT

button.

3. Select the

Hide Adult option.

4. If the receiver is not locked, you must lock it to put the lock you just
created into effect.

OPENING A LOCKED ITEM, OR OPENING THE LOCKS MENU

1. Select an item that is locked. To open the Parental and System Locks
menu, select the

2. The receiver displays an
menu is locked.

Locks option on the Main Menu.

Attention message telling you that the item or

Page 48

3. Enter the password using the number pad buttons. The receiver displays
stars (*) as you enter the digits. As soon as you enter the fourth digit of
the password, the receiver highlights the

OK option.

4. Press the SELECT button.

CHANGING THE RECEIVER PASSWORD

1. Press the MENU button.

2. Select the
If the receiver is locked, enter the password using the
number pad buttons. The receiver displays stars (*) as you
enter the digits of the password. As soon as you enter the
fourth digit of the password, the receiver highlights the

3. Press the SELECT button.

Locks option.

OK option.

4. Select the Change Password option.

5. Enter the current password using the number pad buttons.
As soon as you enter the fourth digit of the password, the receiver
highlights the

OK option.

6. Press the SELECT button.

7. Enter the new password using the number pad buttons.
As soon as you enter the fourth digit of the password, the receiver
highlights the

OK option.

Using Caller ID

8. Select the

OK option to change the password.

9. Enter the new password again, using the NUMBER PAD buttons. The
receiver displays stars (*) as you enter the digits of the password. As
soon as you enter the fourth digit of the password, the receiver
highlights the

OK option. Press the SELECT button.

Memorize the new password. From now on, you must enter this
password to lock or unlock the receiver.

USING CALLER ID

Caller ID displays on your TV the names of people as they call you if you

subscribe to Caller ID from your local phone company. To use this feature,
make sure you have a phone line connected to the receiver and that the

Caller ID feature is enabled. After you turn on Caller ID, it stays on until

you decide to turn it off.

Note: For best performance, make sure your system is properly grounded.

CALLER ID SCREENS

When you receive a call, you will see a Caller ID popup screen.

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You can select OK to eliminate the message. If you do nothing, it will
disappear after 20 seconds.

If you are in a menu when a call comes in, you will see a different
popup screen.

Attention

Incoming call:

Name: DOE JOHN
Phone: [phone]

OK

TO TURN THE CALLER ID ON AND OFF

1. Press MENU.

2. Select the

Installation option.

Caller ID

3. Select the
display.

4. Highlight

5. Select

Save.

Caller ID option. The following screen will

Enable Caller ID or Disable Caller ID and press SELECT

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CHANGING PROGRAM LANGUAGES

You may be able to change the language of some programs. An alternate
language may not be available for all programs. Some programs, such as
movies, show at the start whether an alternate language is available. An
alternate language applies only to the audio part of a program and does not
change the language used in the menus displayed by the receiver.

1. Press the MENU button.

2. Select

System Setup.

Changing Program Languages

Tip: You can
choose an alter­nate language (if
available) but this
applies only to the
audio part of a
program and does
not change the
language used in
the menus
displayed by the
receiver.

3. Select

4. Select the language you want in the

Alternate Audio.

Languages list.

Note: Alternate provides visually-impaired customers with a visual

description of the program.

5. Select

6. Press VIEW TV to exit the

Save to save your language choice. The receiver displays the

System Setup menu.

System Setup menu.

CHANGING MENU LANGUAGES

To change the menu languages between English and Spanish:

1. Press MENU.

2. Select

3. Select

System Setup.

Installation

4. Select Language Setup.

5. Select either

6. Select

English/Ingles or Spanish/Español.

Save.

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RESETTING THE RECEIVER TO FACTORY DEFAULT
SETTINGS

Use these instructions if you want to reset the receiver to be the same as
when it was shipped.

Note: Resetting the receiver discards all Favorite Lists except the All Chan

All Sub lists.

and

Note: If you have set any locks on the receiver, and the receiver is locked,

these locks will be kept. If the receiver is unlocked, any such locks will be
lost. You cannot reset the receiver to default settings to discard a password
you have forgotten. Only the Customer Service Center can reset the receiver
to bypass a receiver lock.

1. Press the

MENU button.

2. Select the

3. Select the

4. Select the
message, prompting you to confirm that you want to reset the receiver.

5. Select the
displays the

System Setup option.

Installation option.

Factory Defaults option.The receiver displays a Warning

Yes option to confirm the reset. The receiver resets, and then

Installation and Setup menu.

USING TROUBLESHOOTING TOOLS

Your receiver has diagnostic tools that a Customer Service Representative
may ask you to use if you should ever run into problems while using your
equipment. Even though these tools are quite helpful, it is recommended
that you only use them when on the phone with a DISH Network
representative.

RESETTING YOUR RECEIVER

Page 52

Reset your receiver as directed by the Customer Service Representative as
follows:

1. Press and hold the front panel POWER until the green indicator blinks
once and the TV screen goes blank.

2. Let go of the front panel POWER. It will take a few minutes for your
receiver to reset and come back on. When you reset your receiver, your
receiver will download an updated

Program Guide.

Using Troubleshooting Tools

DIAGNOSTICS

The Customer Service Representative may ask you to open the

Diagnostics screen. Remember to have an active phone line connected to

your receiver.

1. Press MENU, select

Diagnostics screen shows you various tests the Customer Service

The

System Setup (6), and then select Diagnostics.

Representative may ask you to perform on your receiver:

•

Connection - Tests for a valid receiver phone connection.
Dial Out - If “No Dial Out Pending” is displayed, the receiver does

•
not need to have its smart card records updated.

Counters - Shows you a list of diagnostic counters. Use Page Up

•
and Page Down to scroll through the list of counters displayed.

2. Select

Cancel.

POINT DISH AND CHECK SWITCH

The Point Dish and Check Switch screens are helpful to the Customer
Service Representatives. You may be asked to display these screens when
you call DISH Network. Even though there are items that can be changed,
only change them when specifically directed by a Customer Service
Representative.

Tip: Before you do
the telephone test,
make sure that an
active telephone
line is connected
to the Telephone
Jack on the
receiver back
panel.

Tip: You can get a
DSL filter from
your Internet
Service Provider
or a local
electronics parts
store.

1. Press MENU.

2. Select

3. Select

4. Select

System Setup (6).
Installation (1).
Point Dish (1). This screen shows you information to help

maximize your satellite signal. The bar at the bottom of the screen tells
you the signal strength. Green is a good signal, while red indicates the
signal is not acceptable or is from the wrong satellite.

5. Select

Check Switch to display the Installation Summary screen. The

Installation Summary screen tells you if you are receiving signals from
the satellites and which multi-dish switches you have installed, if any.

6. Select

7. Select

Test only if directed by the Customer Service Representative.
Cancel.

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Notes

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Chapter 4

Reference

TROUBLESHOOTING TABLES

Use these tables if you have problems using the system. Look in this section for
a description of the problem before calling the Customer Service Center. Many
problems arise from basic misunderstandings of how the system works,
especially when you are just becoming familiar with it. These tables cover many
problems, usually with a simple solution for each one. To solve a particular
problem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.

•Read the What’s Happening column until you find the problem.

• Read the information in the Possible Reason column.

• Try each of the suggested solutions in the What to Do column.

3. Sometimes resetting the receiver can fix a minor problem. Press and hold
the receiver front panel
receiver will reset itself after a few moments.

POWER button until the power light goes out. The

4. Make sure your TV is tuned to the correct channel or input. Use
as described on page 11.

5. Make sure your remote control has fresh batteries. If you see the

Battery Low

Follow the instructions on page 6.

6. Make sure your receiver is connected to an active telephone line.

7. Check for anything that might be blocking the satellite signal (for example,
tree branches, snow, etc.).

8. For more information, call the Customer Service Center at 1-800-333-DISH
(3474), or see tech.dishnetwork.com.

Note: Before calling the Customer Service Center, make sure you have your

phone number and either your customer account number, the receiver
conditional access number, or the receiver model number. Display the

Information

Also, write down any error messages that the receiver displays on the television
screen.

warning on your TV screen, it’s time to change the batteries.

screen to find these numbers (See Ordering your Programming).

RECOVER

Remote

System

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Reference

ON-SCREEN MESSAGES

This table describes some on-screen messages in the order of their message numbers. Find the message
number in the upper right corner of the message displayed on your TV screen, and then find the matching
number in this table.

Message Number Possible Reason What to Do

001

002

003, 004

005

There may be a problem with the
multi-dish switch.

Heavy rain, snow, or cloud cover
may be interfering with transmission
of the satellite signal, or there may
be other interference.

The wrong type of coaxial cable may
be used in the system, or the cable
run length may be too long. Or, there
may be a problem with the multi­dish switch.

The receiver may not yet have been
authorized. The satellite dish may
have moved so that it is no longer
picking up the satellite signal. The
cable connections may have
loosened or have moisture inside.
There may be an interruption of the
satellite signal.

Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
If this does not work, call the Customer Service Center for help.

Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of the signal using the Point Dish/Signal menu. Consult
your installer to re-aim the dish, if necessary, to obtain the strongest
possible signal.

Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.
Check the dish-to-receiver cable run length; if it is over 100 feet,
call your dealer or installer.
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
If this does not work, do the Check Switch test.

If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.

Page 56

006

008

011, 012

013, 014

The receiver may not be connected
to an active telephone line.

The credit limit may have been
suspended.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.

Viewers in specific areas are
prohibited from watching certain
programs.
For example, viewers who live close
to a particular football stadium may
be prohibited from watching football
games that are played in that
stadium.

You may have tried to tune to a
program on a channel which you
have not bought.

You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.

Install a DSL filter between the receiver and the telephone wall
jack. You can obtain the filter from your DSL provider.

Remember that the program providers specify whi ch pr og rams
are “blacked out” for which viewers, not DISH Network™.

You must buy a channel before you can tune to a program on that
channel. Call the Customer Service Center to buy the channel, or if
you believe this message was displayed by mistake.

Troubleshooting Tables

Message Number Possible Reason What to Do

015

018

022

026

You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver may
have temporarily lost the signal.

The receiver may not be connected
to an active telephone line.
The credit limit may have been
exceeded.

The receiver may not yet have been
authorized. The satellite dish may
have moved so that it is no longer
picking up the satellite signal. The
cable connections may have
loosened or have moisture inside.
There may be an interruption of the
satellite signal.

The receiver may have temporarily
lost the satellite signal.

Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.

You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.
Call the Customer Service Center for help checking the credit limit,
and/or to get authorization to make a purchase.

If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.

Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.

028

032

059

060

061

074

The receiver may need to get new
software before you can use it to
order pay per view programs.

You may have tried to set a VCR
Event Timer without having set up
the receiver to control the VCR.

You may have tried to close an
installation menu without having
done the Check Switch test.

You may have aimed the satellite
dish at one satellite, but selected the
option for another satellite on the
Point Dish/Signal menu.

You may have set up the receiver
to accept a transmission (a
“download”) of the latest operating
software via the satellite signal.

The receiver gives you three chances
to enter the correct password. If you
fail to do so, the receiver “times out”
and will not allow you to try again
for several minutes.

Turn the receiver off. Doing this allows the receiver to “download”
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
pay per view programs.

You must set up the receiver to control the VCR before you can set
a VCR Event Timer. See the Using the System for instructions.

If your setup includes a multi-dish switch, you must do
the Check Switch test.

Make sure that you have selected the option for the right satellite on
the Point Dish/Signal menu.
Make sure that the cable(s) for the satellite you have selected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.

It is very important for the receiver to get the latest operating
software, so let the receiver do so. The “download” may take
several minutes. Do not disturb or unplug the receiver during this
time.

Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone from
trying password after password until he or she happens to guess the
right one and so gains unauthorized access to the receiver.

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Reference

Message Number Possible Reason What to Do

078, 079, 080

093

DISHPRO TWIN LNBF

What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you do not
see "Twin" identified as a Device or
LNB. All entries show "X"s.

You may not have connected the
receiver to an active telephone line.
Or, the telephone line may be
defective.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.

You may have set up the receiver to
reset itself back to the “factory
defaults,” that is, the settings it had
when it was shipped from the
factory.

• The DishPro Twin LNBF may not be
properly connected.

• Cables may be too long, over 200 feet.

• Cables may not be rated for 2150
MHz.

• You may have DishPro Adapter
installed on a DishPro receiver.

• May have a non-DishPro switch or
LNB or incompatible accessory
device* in the system.

Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the receiver
is working properly.
Note: To be able to order pay per view programs, you must keep
the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.

Install a DSL filter between the receiver and the telephone
wall jack.

If you want to reset the receiver to its factory default settings, select
the Yes option. If not, select the No option.

• Check all cable connections in your
system and run Check Switch again.

• Make sure cable length between
receiver and DishPro Twin does not
exceed 200 feet. Rerun check switch.

• Make sure cable is rated for 2150
MHz. Rerun check switch.

• Remove the DishPro Adapter; this
device is only for non-DishPro
receivers. Rerun check switch.

• Remove any non-DishPro switches/
LNBs or incompatible accessory
devices* from the system. All LNBs
and switches must be DishPro. Rerun
check switch.

When you run Check Switch, you see
"Twin" identified as the Device/LNB and
Satellite shows "Conn" but you do not see
"Satellite Reception Verified".

When you run Check Switch, you see
"Satellite Reception Verified" but you see
"Feed" instead of "Twin" identified as the
Device/LNB.

When you run Check Switch, you do not
see "Twin" identified as a Device or
LNB, but odd transponders are detected
only on one satellite.

Page 58

• The DishPro Twin LNBF is
connected but no satellite signal is
present.

• The DishPro Twin is connected but
something in the system may be
blocking the switch commands.

• Your bo x may need a software
upgrade.

• You may have DishPro Adapter
installed on a DishPro receiver.

• May have a non-DishPro switch or
LNB in the system

• Check the point dish/signal screen to
confirm you have satellite signal. If
not, check your dish antenna to ensure
the DishPro Twin is installed
properly, the dish is pointed/peaked
on the satellite signal and there is
nothing blocking the signal path to the
dish. Rerun check switch.

• Check the cable path between the
DishPro Twin and the receiver and
remove any incompatible accessory
devices*. Rerun check switch.

• From point dish/signal screen, select
119 west satellite and an odd
transponder greater than 10 (e.g., 11).
Confirm satellite signal is present.
Turn the receiver off and wait 30
minutes. Rerun check switch.

• Remove the DishPro Adapter; this
device is only for non-DishPro
receivers. Rerun check switch.

• Remove any non-DishPro switches/
LNBs from the system. All LNBs and
switches must be DishPro. Rerun
check switch.

Troubleshooting Tables

What’s Happening What’s Wrong What You Can Do

When you run Check Switch, you see
"Twin" identified as the Device/LNB but
you only have signal confirmed from one
satellite.

When you run Check Switch, you see
"Twin" identified as a Device or LNB,
but only odd transponders are detected.

Getting receiver messages that signal is
lost or being acquired

* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0
specifications), and pass DC power.

USING THE REMOTE CONTROL

What Is

Happening

Possible Reason What to Do

• The DishPro Twin LNBF is
connected but the dish may not be
pointed to receive signal from both
110 and 119 satellites.

• Cables may not be rated for 2150
MHz.

• Check the weather conditions to see if
heavy rain or snow could be
temporarily block the signal.

• Check for any obstructions in way of
the dish like new growth on trees

• If the check switch summary screen
shows "119 W" on Dish Input 2, you
need to point you dish 9 degrees to the
east and repeak your dish. Rerun
check switch.
If the check switch summary screen
shows "110 W" on Dish Input 1, you
need to point you dish 9 degrees to the
west and repeak your dish. Rerun
check switch.
Make sure the skew setting is correct
for a Dish 500 installation at your zip
code. Rerun check switch.

• Make sure cable is rated for 2150
MHz and all accessory devices are
compatible. Rerun check switch.

• Wait for weather to clear up and
restore signal.

• Clear obstructions from the signal
path.

You cannot find the
remote control.

When you press a button
on the remote control, the
receiver does not do what
you expect.

When you press the
remote control Power
button to turn the receiver
ON, the receiver front
panel Power light does
not light up.

You use a pyramid type IR
extender (not a “mouse
tail”), and it does not seem
to work.

N/A Use the receiver front panel Control Buttons to control the

The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.

Other lights are too bright.
Remote control not operating

properly or the batteries are weak or
dead.
The receiver power cord not plugged
into a power outlet, or there may be
a problem with the power.

The IR sensor on the extender that
receives the remote control signals
may not be facing the remote
control.
The IR cable on the extender that
sends the signal to the receiver may
not be right in front of the IR sensor
on the receiver front panel.

receiver until you find the remote. If the remote control is
permanently lost or too damaged to use, call the Service Center to
order a replacement.

If the batteries are missing or dead, insert fresh AAA-size batteries.
If the remote has fresh batteries, check whether they are placed
according to the label diagram. If not, remove them and place
correctly.

Try other remote control buttons to see if the receiver is responding.
Replace the remote batteries with fresh ones.

Check that the receiver power cord is not damaged, and that the
plug is inserted correctly into the outlet.

See if the receiver turns on with the front panel power button.

Make sure that the extender that receives the signal from the remote
control is facing the right way, so that the IR sensor can receive the
remote control signals.
Make sure that the IR cable on the extender that sends the signal to
the receiver is right in front of the IR sensor on the receiver front
panel, so that the receiver IR sensor can receive the signals.
If doing the above does not solve the problem, contact the
manufacturer of the extenders for assistance.

Page 59

Chapter 4

Reference

HEARING A PROGRAM

What Is

Happening

The receiver front pa nel
Power light is on and
there is a good picture on
the TV set, but you do not
hear any sound.

You hear a foreign
language with a program.

WATCHING A PROGRAM

What Is

Happening

The receiver front pa nel
Power light is on, but the
TV image:

is black (no picture),
is frozen,
has breakups,
has “snow,” or
shows small squares of
various colors.

Possible Reason What to Do

You may have muted the sound, or
set the volume so low that you
cannot hear it.
The audio connections may not be
properly connected.

You may have set the receiver to an
alternate audio language.

Check the volume level on the TV or audio device. Turn off the
mute or turn up the volume, as required.
Check the audio connectors and cables from the receiver to the TV
or the sound system.
Check the TV speakers or the sound system.

Use the Alternate Audio Language menu to select the language
that you prefer.

Possible Reason What to Do

The TV set may not be working
properly.
If the TV and the receiver are
working properly, there may be
interference with the satellite signal.
The TV may be wired to the wrong
input.

Make sure that the TV set is plugged into an electrical outlet. Make
sure the outlet has electrical power. Make sure that the TV is turned
on. If the receiver is connected to the TV using only the RF or VHF
connections, make sure that the TV is tuned to channel 3 or 4
(whichever works best in your area) and that the receiver back
panel Channel 3/4 Switch is set to the same channel as the TV.
Make sure that the TV brightness and contrast are adjusted
correctly.
Make sure that the TV is connected properly to the receiver.
Make sure that the TV’s text mode and closed captioned features
are turned off. Set the TV to SVIDEO or VIDEO input.
Check that the system has been installed correctly. Make sure that
all required coaxial cables are in place, and check that all cable
connectors are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of the signal using the Point Dish and Signal Strength
menu. Consult your installer to re-aim the dish, if necessary, to
obtain the maximum possible signal strength.
Note the local weather conditions. Heavy rain, snow, or cloud cover
may be interfering with transmission of the satellite signal. Remove
any snow or other debris which may have collected on the satellite
dish.

The receiver front pa nel
Power light is on, and
there is a picture on the
TV screen, but the picture:

has sparkles or is grainy,
has a herringbone pattern,
lacks color or vertical
hold, or wobbles, or
looks “washed out” or
fuzzy.

A “black box” fills almost
all of the TV screen.

The TV screen is all blue. You may have connect

The TV set may not be working
properly.
If the receiver is connected to the TV
using only the RF or VHF
connections, there may be a strong
local broadcast on the same channel,
or a channel adjacent to the one to
which the TV is tuned.
There may be interference from
other nearby electrical devices (such
as cellular telephones, computers,
microwave ovens, radios, stereos, or
TVs).

You may have turned on the Closed
Captioned feature on the TV, and put
that feature into Text mode.

receiver to an input on the TV that is
incorrect for the signal output from
the receiver.

Page 60

ed the

Make sure that the TV brightness and contrast are adjusted
correctly, and that the TV is working properly.
Make sure that the TV is connected properly to the receiver.
Check other nearby electrical devices as possible sources of
interference. Check that all required coaxial cables are in place.
Check for moisture or water leaking into all connections. Dry them
out if needed, then seal them with coaxial cable sealant. Check the
dish-to-receiver cable run length; if it is over 100 feet, call your
dealer or installer.

Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.

Check your TV owner’s manual for th e corr ect TV inp ut to use for
the signal output from the receiver.

USING THE MENUS

Troubleshooting Tables

What Is

Happening

You were using a menu,
and it suddenly closed.

Possible Reason What to Do

The receiver has a time-out feature
that closes any menu after several
minutes of no activity. This will
discard any changes you have made,
but otherwise does no harm to the
receiver.

Start over again.

USING THE PROGRAM GUIDE OR THE BROWSE BANNER

What Is

Happening

In the Program Guide,
some channels have a red
background.

You try to display future
programs in the Program

Guide or Browse
Banner, but find you

cannot.

You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.

Possible Reason What to Do

Red means that you have not bought
the program. You must buy a
channel before you can tune the
receiver to it.

The Program Guide and Browse
Banner can display programs
scheduled for an extended, but not
unlimited time beyond the present.

The Program Guide and Browse
Banner can display only programs
that have not yet ended. These
features cannot display a time earlier
than the present.

If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).

Try displaying the Program Guide again later. By that time, it
may show programs for the time and date you want.

Turn the receiver off for about ten minutes.

Contact the program providers for details on past programs.

When you are using the

Program Guide or
Browse Banner, some

channels are missing.

USING LOCKS

What Is

Happening

You set a lock (for
example, a lock on

programs by ratings), but
the lock does not take
effect.

You forgot the password,
so that you are unable to
unlock the receiver.

You may have applied a Favorite
List other than the list named All
Chan.
You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels.
If your setup includes a multi-dish
switch, you may need to do the
Check Switch procedure.

You can change the applied Favorite List while using the Program
Guide, by pressing the remote control Guide button. You can
choose another custom Favorite List, the All Chan list, which
includes all of the channels, or the All Sub list, which includes all
subscribed channels. Unlock the receiver for the Program Guide
to display adult channels.
Do the Check Switch procedure (see the ins
for details).

Possible Reason What to Do

You may not have locked the
receiver.

You may not have written down the
password, to keep it in a safe place.

You must lock the receiver to apply any lock that you have set.

Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) the receiver serial identification number; and (5) your
Personal Identification Number (PIN), if you use one.

tallation instructions

Page 61

Chapter 4

Reference

CHANGING CHANNELS

What Is

Happening

You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.

USING FAVORITE LISTS

What Is

Happening

You press the remote

Guide button while the
Program Guide is

displayed. You find that
you can apply only the All
Chan list or the All Sub
list.

Possible Reason What to Do

You may have made a mistake
entering the channel number, or the
channel number you entered may be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bought,
the receiver will change to the
channel and allow you to buy the
channel or display a message.
If a Favorite List other than All
Chan is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the receiver
will skip such channels.

Carefully retry entering the channel number you want.
Press the remote control Recall button to return to the previous
channel number. Select All Chan as the active Favorite List.
Unlock the receiver so that it does not skip adult channels.
If you want to buy a channel, call the Customer Service Center.

Possible Reason What to Do

If you have not added channels to
any custom Favorite List, you will
be able to apply only the All Chan
list or the All Sub list.

You must add channels to a custom Favorite List before you can
apply it.

You try to change the

All Chan list or the All
Sub list. The receiver

displays an ERROR
message.

You try to apply an empty
Favorite List. The receiver
displays an ERROR
message.

A Favorite List does not
show channels that you
know you have added to it.

Page 62

The receiver will not allow you to
change the All Chan list or the All
Sub list.

The receiver will not allow you to
apply an empty list.

If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the Favorite
List will not show such channels.

Choose another list to change.
Note: You can change the All Sub list by changing what channels
you buy.

Choose another list to apply, or add at least one channel to the
empty list.

Unlock the receiver for the list to show adult channels.

BUYING A PAY PER VIEW PROGRAM

Troubleshooting Tables

What Is

Happening

Someone orders a pay per
view program without
your permission.

You find that you are not
able to order a pay per
view program.

You find that you are not
able to cancel a pay per
view program.

Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.

Possible Reason What to Do

You may have been away from the
receiver, and someone else used it.

The receiver may not be connected
to an active telephone line.
The credit limit may have been
exceeded.

You ordered a pay per view
program, and then decided not to
watch it.

You ordered a pay per view
program, and want it to be available
via all the receivers in your setup.

Lock the purchase of pay per view programs. Remember that you

are responsible for all pay per view purchases, whether or not you
authorize such purchases. If you lock pay per view purchases, then

anyone who wants to order a pay per view program must enter the
password.

You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.

You cannot cancel an order for a pay per view progr am, whether it
was just ordered or ordered earlier.

If you want to watch a pay per view program on TV s connected to
up to six receivers, you must order the program for each receiver
but you only pay for the program once.

USING THE TELEPHONE FOR VOICE/DATA/FAX

What Is Happening Possible Reason What to Do

While you are making a
telephone call, you hear
“clicks.”

The receiver cannot connect
to DISH Network.

You pick up the telephone to
make a call, but you do not
hear a dial tone.

Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.

Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.

The receiver may have tried to call the
Customer Service Center to send pay
per view purchase information. When
the receiver found that the telephone
was busy, it automatically
disconnected.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line.

The receiver was calling the Customer
Service Center to send pay per view
information. When the receiver found
that the telephone was busy, it
automatically disconnected.

The receiver was calling the Customer
Service Center to send pay per view
information. When the receiver found
that the telephone was busy, it
automatically disconnected. The FAX
or modem found that there was no dial
tone, and cancelled the transmission.

The receiver may have tried to call the
Customer Service Center to send pay
per view purchase information during
the FAX or mode call. When the
receiver found that the telephone was
busy, it automatically disconnected.
This generated “clicks” that caused an
error in the FAX or modem
transmission.

You do not have to do anything. You can alway s use your telep hone
line, because the receiver automatically hangs up if it finds the line is
busy.

Install a DSL filter between the receiver and the telephone wall jack.

Hang up, and then pick up the telephone again to get a dial tone.

Resend the FAX or modem transmission.

Have the sender resend the FAX or modem transmission.

Page 63

Chapter 4

Reference

USING EVENT TIMERS

What Is Happening Possible Reason What to Do

You try to set up an event
timer and the receiver
displays a message noting
that the program is locked.

You try to set up an event
timer and the receiver
displays a message noting
that the program is a pay per
view event.

You try to set up an event
timer, but the receiver
displays an Error message
giving you the option to
delete an event timer that
was set up earlier.

You set up an event timer,
but the receiver does not
tune to the channel of the
program, or does not record
the program.

You set up an event timer
for a program that is
repeated (such as a regularly
scheduled program), but the
timer does not operate for a
showing of the program.

You set up an event timer,
but the timer does not
operate at all.

You set up a Onc
timer, but the timer operates
at a time different from what
you expect.

You stop the operation of an
event timer for one showing
of a program that is repeated
(such as a regularly
scheduled program), but the
timer operates for the next
showing.

You are testing a VCR code
to see if the receiver controls
a VCR.
The VCR does not do the
test.

e event

You must enter the password before
you can create an event timer for a
locked program.

You must order a pay per view event
before you can create an event timer
for it.

You already have set up the maximum
number of event timers.

You may have set up a Reminder
Event Timer but what you should have
set up is an Auto/Ext Event Timer, or a
VCR Event Timer.

You may have set up a timer with an
incorrect frequency.

The program time may have changed
so that the event timer overlapped
another event timer.
The program time may have changed
by more than twenty-four hours.

The program time changed. A Once event timer always operates at the actual time of the program.

Stopping the event timer applies only
to the current showing of the program.

The VCR may not be turned ON, there
may not be a tape inserted, the tape
may not be rewound, or the write­protect tab on the tape may have been
removed.
The code you are testing may not be
valid for the VCR.

To be able to set up an event timer for the program, first enter the
password.

To be able to set up an event timer for the event, first order it.

To be able to set up a new event timer, delete one of the event timers
you set up earlier.

Remember that a Reminder Event Timer just reminds you that the
program is about to start. An Auto/Ext Event Timer reminds you and
tunes the receiver to the channel of the program. A VCR Event Timer
reminds you, tunes the receiver, and starts the VCR.

Remember that a Once event timer operates just one time. A Mon.-
Fri. event timer operates Monday through Friday on the same
channel at the same time. A Daily event timer does the same, Monday
through Sunday. A Weekly event timer operates once a week on the
same channel at the same time.

If the receiver is ON and finds an event timer overlap, it will display
the Event Timer Scheduling Conflict menu. You must edit or
delete one of the overlapping event timers.
No event timer will operate if the program time changes by more than
twenty-four hours.

To stop all operations of a repeated event timer, you must delete the
event timer.
Note: The receiv er deletes a Once event timer when it operates.

Make sure the VCR is turned ON, with a blank tape inserted on which
you want to record, that the tape is rewound, and that the write­protect tab on the tape is intact.
Try another VCR code from the VCR Codes table. The remote
control user guide provides this table.

Page 64

Device Codes

DEVICE CODES

These tables contain the manufacturer codes for programming the remote to control your TV, a VCR,
DVD player, or audio amplifier. Every attempt has been made to include all codes . If your device
brand is not listed or if the codes to not work, the remote may not control your device. In some cases
codes may operate some but not all buttons shown in this guide.

TV CODES

Programming in AUX mode: In

most cases use these codes to program
in TV mode; however, if programming

AUX mode, press 0 before entering

in
the TV code.

TV Codes

A Mark 670
Action 662
Admiral 521, 605, 668, 669, 675
Aiko 727
Aiwa 751
Akai 570, 573, 659, 660,
A-Mark 620
Amtron 657
Anam National 509, 541, 620, 651, 657, 661,

AOC 505, 506, 519, 520, 573, 620,

Apex 743, 744, 745
Archer 620
Audiovox 620, 657, 662, 672
Bell & Howell 590, 669, 675
Broksonic 752, 659, 661, 748
Capehart 519, 627
Citizen 506, 516, 523, 524, 525, 526,

Classic 659
Colortyme 573, 627, 652, 654, 660, 667,

Contec/Cony 541, 655, 657, 661, 662, 726
Craig 536, 541, 657, 661, 662, 666,

Crown 526, 536, 657, 666, 670
Curtis Mathes 506, 516, 526, 573, 590, 641,

Daewoo 505, 524, 526, 529, 530, 531,

Daytron 526, 627, 652, 654, 658, 665,

Dimensia 645, 650
DISH Network 742
Dixi 566, 620

663, 698

627, 652, 653, 654, 659, 664,
665, 670, 672

590, 652, 654, 657, 658, 680,
727

668, 671, 674, 679

667, 694

645, 650, 652, 654, 658, 659,
660, 664, 665, 667, 668, 670,
674, 680, 703, 708

573, 652, 653, 654, 658, 659,
663, 664, 665, 670, 672, 674,
684, 698, 719, 727

670, 672

TV Codes

Dumont 501, 627, 652
Echostar 722
Electrohome 526, 573, 651, 652, 654, 656,

Emerson 526, 534, 536, 541, 573, 590,

Envision 506, 573, 652, 654, 660, 664
Fisher 542, 590, 683
Fujitsu 534, 682, 694
Funai 534, 541, 657, 661, 662, 677,

GE 508, 509, 543, 544, 630, 645,

Goldstar 505, 523, 526, 545, 546, 566,

Gradiente 660, 671
Granada 627, 670, 671
Grundig 670, 673
Hallmark 627, 652, 654, 659
Harmon/Kardon 561, 659
Hinari 534
Hitachi 523, 526, 548, 549, 553, 554,

Infinity 566, 671
JBL 566, 671
JC Penney 505, 506, 516, 525, 526, 543,

Jensen 556, 573, 652, 654, 660
JVC 508, 557, 559, 642, 649, 655,

Kawasho 548, 561, 573, 652, 654, 664
Kenwood 506, 573, 652, 654, 656, 659,

Kloss Nova­beam

659, 660, 665, 670, 709, 728

627, 636, 642, 648, 652, 654,
655, 657, 658, 659, 660, 661,
662, 665, 666, 667, 669, 670,
677, 679, 682, 692, 696, 699,
720

682, 694

646, 650, 651, 652, 654, 659,
661, 663, 665, 667, 668, 670,
673, 676, 690, 691, 698, 701,
715, 716, 725, 728, 742

573, 652, 653, 654, 655, 656,
658, 659, 660, 664, 665, 670,
671, 693, 730, 747

555, 585, 597, 626, 636, 638,
643, 648, 652, 654, 655, 665,
668, 669, 670, 672, 673, 702,
718, 726

546, 631, 645, 646, 650, 652,
653, 654, 658, 659, 664, 667,
668, 670, 673, 676, 678, 680,
690, 691, 701, 725, 726, 728,
730

667, 673, 676, 726, 735, 736,
737

660, 664, 679
657, 663, 698, 723, 724

TV Codes

Konka 753
KTV 526, 541, 573, 657, 658, 661,

Lloyds 627, 679
Loewe 566
Logik 675
Luxman 523, 652, 654
LXI 563, 566, 590, 595, 667, 631,

Magnasonic 573, 659, 660, 669, 672, 677
Magnavox 506, 520, 525, 536, 566, 567,

Majestic 675
Marantz 506, 566, 573, 652, 654, 660,

Megatron 627, 654
Memorex 590, 627, 653, 654, 659, 675,

MGA 504, 505, 506, 542, 571, 573,

Mitsubishi 504, 505, 542, 570, 571, 572,

Montgomery
Ward

Motorola 521, 605, 651
MTC 505, 506, 516, 523, 573, 627,

Multitech 657
NAD 502, 617, 627, 631, 635, 637,

National 509
NEC 505, 506, 507, 517, 523, 573,

Nikkai 612
Nikko 654, 672, 727
Onwa 541, 657, 661
Optimus 637
Optonica 521, 605, 607
Orion 694
Osaki 612

662, 664, 665, 670, 696

635, 645, 646, 650, 654, 659,
668, 683, 691, 701, 725

568, 573, 610, 652, 654, 656,
659, 660, 664, 665, 666, 669,
671, 673, 674, 677, 723, 724,
729

664, 665, 671

720

627, 652, 653, 654, 656, 660,
728

573, 597, 623, 627, 652, 653,
654, 656, 659, 660, 664, 665,
670, 671, 705, 728

675

652, 653, 654, 659, 664, 667,
672, 680

654

627, 651, 652, 653, 654, 660,
664, 665, 679, 731, 732

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Chapter 4

Reference

TV Codes

Panasonic 508, 509, 512, 566, 644, 651,

Philco 505, 506, 525, 536, 568, 573,

Philips 525, 566, 651, 652, 655, 656,

Pioneer 502, 548, 576, 636, 637, 648,

Portland 505, 526, 573, 652, 654, 658,

Price Club 680
Prism 676
Proscan 645, 646, 650, 668, 691, 725,

Proton 513, 519, 526, 536, 585, 627,

Quasar 508, 509, 651, 663, 673, 676,

Radio Shack 526, 541, 607, 612, 645, 661,

Radio Shack/
Realistic

RCA 503, 505, 548, 630, 633, 634,

Realistic 590, 645
Runco 501
Sampo 506, 519, 652, 654, 658, 663,

Samsung 505, 506, 516, 523, 526, 566,

Sansui 754
Sanyo 542, 590, 652, 683
SBR 566
Schneider 566
Scott 526, 534, 541, 600, 652, 654,

Sears 523, 534, 542, 563, 590, 595,

Sharp 521, 526, 585, 605, 607, 628,

Signature 675
Solavox 612
Sony 500, 578, 640, 670, 690

662, 663, 668, 672, 673, 676,
685, 689, 698, 700, 716, 234,
247

610, 651, 652, 653, 654, 655,
656, 659, 660, 664, 665, 666,
669, 671, 672, 674, 677, 723,
724, 729

671, 690, 723, 724, 729

652, 654, 663, 665, 708

659, 664, 665, 670, 727

742

652, 654, 655, 659, 660, 665,
666, 668, 670

698, 700, 747

662, 663, 668, 670, 698
590, 607, 650, 652, 654, 655,

657, 658, 683, 730

636, 641, 645, 646, 648, 650,
651, 652, 653, 654, 656, 661,
663, 665, 667, 668, 670, 691,
698, 701, 708, 715, 716, 725,
742, 749

664, 665, 698, 730, 746

573, 612, 627, 647, 652, 653,
654, 655, 656, 658, 659, 664,
665, 667, 669, 670, 679, 680,
704, 717, 730, 738

655, 657, 661, 662, 665, 670,
677, 682, 696, 701

601, 604, 617, 627, 631, 635,
645, 646, 650, 652, 654, 656,
659, 661, 668, 670, 682, 683,
688, 691, 703, 725, 726

629, 652, 654, 655, 658, 669,
670, 674, 679, 739, 740, 741

TV Codes

Soundesign 525, 536, 541, 627, 652, 654,

Starlite 657
Supra 523
Sylvania 506, 525, 536, 566, 568, 569,

Symphonic 632, 657, 662, 677, 692, 694
Tandy 521, 605
Tatung 509, 651, 663, 698
Technics 508, 673, 676
Techwood 523, 573, 652, 654, 660, 676
Teknika 504, 505, 512, 516, 523, 524,

Telefunken 679
Toshiba 516, 590, 617, 631, 635, 667,

Totevision 526, 658, 668
Ultra 672
Universal 543, 690
Vector,

Research
Video Concepts 570, 661
Wards 536, 573, 607, 645, 650, 652,

White,
Westinghouse

Yamaha 505, 506, 573, 652, 653, 654,

657, 659, 661, 665, 666, 682

573, 600, 610, 652, 654, 656,
659, 660, 664, 665, 666, 671,
672, 674, 677, 723, 724, 729,
733

525, 526, 534, 536, 541, 573,
644, 652, 653, 654, 655, 657,
658, 661, 662, 664, 665, 666,
670, 672, 675, 680, 682, 685,
726, 727

680, 683, 688, 750

506

653, 654, 656, 659, 664, 665,
666, 667, 668, 669, 674, 675,
677, 682, 690, 715, 723, 724,
729

659, 664, 670, 672, 674

656, 664, 666, 672, 679

VCR CODES

Programming in AUX mode: In

most cases use these codes to program in

VCR mode; however, if programming in
AUX mode, press 1 before entering the

VCR code.

VCR CODES

Aiwa 588, 622, 623
Akai 513, 514, 515, 516, 517, 518,

Alba 546
Amstrad 58 8
ASA 556
Audiovox 676
Bell & Howell 581
Broksonic 559, 748
Bush 589

520, 568, 682

VCR CODES

Calix 676
Canon 554, 678, 679
Capehart 546
CCE 681
Citizen 534, 591, 592, 594, 675, 676,

Colortyme 592,
Craig 591, 658, 675, 676, 681, 685
Curtis Mathes 554, 592, 594, 605, 607, 675,

Daewoo 506, 534, 546, 547, 559, 588
Daytron 546
Denon 686
Dimensia 607
Dumont 549
Electrohome 512, 676
Emerson 505, 506, 508, 509, 511, 512,

Finlandia 549
Finlux 549, 556, 588
Fisher 548, 549, 581, 584, 588, 608,

Fuji 678
Funai 588
Garrard 588
GE 550, 551, 552, 554, 572, 591,

Go Video 557, 558, 620, 685
Goldstar 592, 594, 676, 747
Goodmans 585, 589
Gradiente 588
Granada 549, 581
Grundig 556
Harmon/Kardon 568, 592
Harwood 681
Hinari 589
Hitachi 536, 538, 539, 540, 588, 595,

ITT 518
JC Penney 554, 581, 591, 592, 594, 595,

Jensen 595, 680, 682
JVC 561, 562, 563, 581, 592, 594,

Kenwood 562, 581, 592, 594, 600, 674,

KLH 681
Kodak 676, 678
Lloyds 683
Logik 589, 681, 685

677

677, 678, 679, 683

534, 559, 568, 588, 590, 618,
676, 678

610

605, 607, 675, 678, 679

597, 680, 682, 686

600, 674, 675, 676, 678, 679,
680, 681, 685, 686

600, 674, 682, 686

677, 682, 683

Page 66

Device Codes

VCR CODES

Luxor 518
LXI 676
Magnasonic 685
Magnavox 527, 533, 554, 556, 678, 679,

Marantz 554, 556, 581, 585, 592, 594,

Matsushita 678
Memorex 507, 533, 549, 554, 566, 581,

MGA 512, 567, 568
Minolta 595, 680, 686
Mitsubishi 512, 562, 567, 568, 570, 571,

Motorola 678
MTC 544, 588, 675, 685
Multitech 579, 588, 675, 677, 681
NAD 573
NEC 562, 581, 592, 594, 600, 602,

Nikko 676
Noblex 675
Olympus 678
Optimus 676
Optonica 585
Orion 506
Panasonic 523, 554, 598, 614, 628, 633,

Pentax 592, 595, 677, 680, 683, 686
Pentex

Research
Perdio 588
Philco 554, 678, 679, 686
Philips 554, 556, 585, 678
Pioneer 562, 573, 574, 575, 576, 600,

Portland 546, 677
Proscan 605, 607
Proton 685
Quasar 554, 678, 679, 747,
Radio Shack 512, 607, 608, 610
Radio Shack/

Realistic
Radix 676
RCA 518, 525, 527, 528, 591, 595,

Realistic 534, 549, 554, 581, 584, 585,

Ricoh 502
Runco 533
Saisho 506
Salora 567, 581

685

600, 602, 674, 677, 678, 683

585, 588, 608, 675, 676, 678,
686

595, 680

674, 677, 682, 683

678, 679, 685, 747

594

674, 680,

581, 584, 588, 608, 675, 676,
678, 679

605, 607, 615, 631, 649, 675,
678, 680, 686

588, 608, 675, 678, 679

VCR CODES

Samsung 515, 517, 534, 579, 591, 675
Sansui 544, 562, 600, 674, 682, 685
Sanyo 549, 581, 582, 583, 608, 675
SBR 556
Schneider 589
Scott 508, 534, 559, 590
Sears 548, 549, 581, 584, 595, 608,

Sentra 546
Sharp 512, 585, 607, 625
Shintom 589, 595, 681, 685
Singer 678, 681, 685
Sony 500, 501, 502, 504
STS 678
Sylvania 554, 556, 567, 588, 678, 679
Symphonic 588, 594, 683
Tandy 581, 588
Tashiko 588, 676
Tatung 594, 682,
Teac 588, 594, 682
Technics 554, 633, 678,
Teknika 554, 588, 676, 678
Toshiba 534, 535, 567, 584, 590, 680
Totevision 591, 675, 676
Unitech 675,
Vector Research 534, 592, 600, 674, 677, 683
Video Concepts 534, 568, 592, 600, 674, 677,

Wards 534, 588, 595, 608, 675, 676,

XR-1000 588, 678, 681
Yamaha 581, 592, 594, 600, 674, 682,

Zenith 500, 501, 533, 747

610, 676, 678, 680, 683, 686

683,

678, 680, 681

683

TV/VCR COMBO CODES

Programming for
combination equipment

Program the remote control in TV mode
and then in

TV/VCR TV Codes V CR Codes

Broksonic 748 748
Goldstar 747 747
Panasonic 747 747
Quasar 747 747
Zenith 747 747

VCR mode.

:

DVD PLAYER CODES

Programming in AUX mode: In

most cases use these codes to program
in VCR mode; however, if
programming in
before entering the VCR code.

DVD Players Codes

Aiwa 634, 694, 751
Alpine 653
Apex 654, 655, 743, 744
Broksonic 656, 752
Clarion, 696
Classic 695
Daewoo 657
Denon 697, 698, 699, 700
Emerson 658, 701
Fisher 659
Funai 658
GE 702, 703
Go Video 692, 693
GPX 704
Hitachi 632, 635, 660, 705, 706, 707
JVC 636, 689, 708, 711
Konka 637, 638, 753
Koss 745
Magnavox 626, 661
Memorex 709
Mintek 710
Mitsubishi 629
NAD 701
Norcent 762
Onkyo 713
Oritron 723
Panasonic 639, 662, 663, 714, 715, 716,

Philips 640, 641
Pioneer 665, 718, 719
Proscan 720
Qwestar 721, 723
RCA 627, 650, 666, 690, 742, 749
Sampo 724
Samsung 651, 652, 667, 668, 691, 740,

Sansui 725, 754
Sanyo 643, 726
Sharp 669, 727, 746
Sherwood 728
Sony 617, 644, 645, 670, 671, 729,

Sylvania 658
Teac 732

AUX mode, press 1

717, 734

741

730, 731

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Chapter 4

Reference

DVD Players Codes

Technics 733
Techwood 664
Toshiba 616, 646, 647, 672, 735, 736,

Yamaha 737, 738, 739
Zenith 648, 673

750,

TUNER/AMPLIFIER CODES

Programming in AUX mode:

Press 2 before entering the tuner/
amplifier code.

Tuner/

Amplifier

Aiwa 636, 641, 656, 687, 718, 720,

Carver 653
Citizen 709
Curtis Mathes 734
Denon 647, 674
Fisher 653, 741
GE 711
Goldstar 677, 690
Harmon/Kardon 640, 672, 751
Hitachi 717, 754
JBL 640
JVC 637, 683, 703, 725
Kenwood 649, 676, 691, 726, 728, 745
Luxman 752
Magnavox 654, 705, 740
Marantz 651, 740, 742, 743
NAD 739
Nakamichi 671, 748, 750
NEC 716, 739
Onkyo 642, 660, 662, 678
Optimus 648, 664, 734, 744, 749
Panasonic 643, 644, 652, 742, 746
Pioneer 658, 667, 668, 679, 702, 734
Proton 654, 705
Quasar 652, 742, 746
Radio Shack 744
RCA 635, 638, 704, 727
Sansui 753
Sanyo 741
Sharp 712, 713, 714, 715, 749
Sherwood 646, 670, 736, 738, 744
Sony 639, 645, 650, 687, 728, 729,

Teac 684, 737
Technics 643, 644, 652, 742, 746

724, 775, 726

730

Codes

Tuner/

Amplifier

Toshiba 710
Yamaha 663, 730, 731, 732, 733, 745,

747

Codes

DVD/VCR COMBO CODES

Programming for combination
equipment

control VCR and DVD functions;
however, if programming in
press 1 before entering the DVD/VCR
code.

DVD/VCR Codes

Go Video 692,693
JVC 689
RCA 690
Samsung 667,691

: Use VCR mode to

AUX mode,

TV/DVD COMBO CODES

Programming for combination
equipment

control in

AUX - press 1 before entering the DVD

code) mode.

TV/DVD TV Codes DVD Codes

Aiwa 751 751
Broksonic 752 752
Konka 753 753
Panasonic 734 734
RCA 749 749
Sansui 754 754
Toshiba 750 750

: Program the remote

TV mode and then in VCR (or

Page 68

Chapter 5

Reference

TROUBLESHOOTIN G TABLES

Use these tables if you have problems using the system before calling the
Customer Service Center. Many problems arise from misunderstandingsof how
the system works, especially when you are just becoming familiar with it. These
tables cover many problems, usually with a simple solution for each one. To
solve a particular problem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.

•ReadtheWhat’s Happening column until you find the problem.

• ReadtheinformationinthePossible Reason column.

• Try each of the suggested solutions in the What to Do column.

3. For more information, call the Customer Service Center at 1-800-333-DISH
(3474).

Note: B efore calling the Service Center, have ready the date of purchase and
either your customer account number, the receiver conditional access number,
or the receiver model number. Display the Important System Information menu
to find these numbers (See Ordering your Programming on pa ge 2). Also, write
down any e rror messages that the receiver displays on the te levision screen.

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Chapter 5

Reference

ON-SCREEN MESSAGES

This table describes some on-screen messages in the order of their message numbers.Findthemessage
number in the upper right corner of the message displayed on your TV screen, and then find the matching
number in this table.

Message Number Possibl e Reason What to Do

001

002

003, 004

005

There may be a problemwith the
multi-dish switch.

Heavy rain, snow, or cloud cover
may beinterfering with transmission
of the satellite signal, or there may
be other interference.

Thewrongtype of coaxial cable may
be used in the system, or the cable
runlengthmay betoo long.Or, there
maybeaproblemwiththemulti­dish switch.

The receiver may notyet have been
authorized. The satellite dish may
have movedsot hat it is no longer
picking up the satellite signal. The
cable connections may have
loosened orhave moistureinside.
There may be aninterruption ofthe
satellite signal.

Check the coaxial cables and theirconnections to and from the
multi-dish switch. Make sure that all required cables are in place,
and checkthatall cable connections are tightand dry (for outdoor
cables).
If this doesnot work, call the Customer Service Centerfor help.

Note the localweather conditions.Remove any snow or other
debris which may have collectedon the satellite dish.
Make sure thatt he satellite dish has a clearline of sight to the
satellite.Checkwhether branches orleaves have grown intothe line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strengthof thesignalusing thePoint Dish/Signal menu. Consult
yourinstallerto re-aimthedish, ifnecessary,to obtainthe strongest
possible signal.

Make sure thesystem uses RG6 coaxial cable; if not,call your
dealer or installer.
Check the dish-to-receiver cable run length; if itis over 100 feet,
call your dealer or installer.
Check the coaxial cables and theirconnections to and from the
multi-dish switch. Make sure that all required cables are in place,
and checkthatall cable connections are tightand dry (for outdoor
cables).
If this doesnot work, do the Check Switch test.

If youhave authorized thereceiver, waita few minutesto seeifthe
messageis removed.Make surethatallrequired cablesareinplace,
and checkthatall cable connections are tightand dry (for outdoor
cables).
Make sure thatt he satellite dish has a clearline of sight to the
satellite.Checkwhether branches orleaves have grown intothe line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked.If not, contactyour
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer ServiceC enter for help.

Page 82

006

008

011, 012

013, 014

The receiver may notbe connected
to an active telephone line.

The credit limit may have been
suspended.

Maybet he receiveris connectedto a
DSL (DigitalSubscriber Line)
phone line.

Viewers in specificareas are
prohibited from watchingcertain
programs.
Forexample, viewers wholive close
to a particular football stadium may
beprohibited from watchingfootball
games that areplayed in that
stadium.

Youmayhavetriedtotunetoa
programonachannel which you
have not bought.

You must connect thereceiver to anactive telephoneconnectionat
all times.If youi nstall two or more receivers, you must connect
each receivertoan active telephone connection at all times.
Review yourpay per view purchases to check the credit limit.

Install a DSL filter between thereceiver and the telephone wall
jack. You canobtain the filter from your DSL provider.

Remember that theprogram providersspecify which programs
are “blackedout” for whichv iewers, not DISH Network™.

You must buy a channel before youcan tune to a program on that
channel.Call theCustomer Service Center to buythe channel,or if
you believe this message was displayed by mistake.

Troubleshooting Tables

Message Number Possibl e Reason What to Do

015

018

022

026

Youmayhavejustpluggedinthe
receiver,anditis acquiring the
satellitesignal. Or, thereceiver may
have temporarily lost the signal.

The receiver may notbe connected
to an active telephone line.
The credit limit may have been
exceeded.

The receiver may notyet have been
authorized. The satellite dish may
have movedsot hat it is no longer
picking up the satellite signal. The
cable connections may have
loosened orhave moistureinside.
There may be aninterruption ofthe
satellite signal.

The receiver may havetemporarily
lost the satellite signal.

Wait afew minutes toseeif themessage is removed. Makesurethat
allrequiredcables arein place,and check thatall cableconnections
are tightand dry (for outdoor cables).
Make sure thatt he satellite dish has a clearline of sight to the
satellite. Check whether branchesorleaveshave grownintothe line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not,contact your
installer to re-aim the satellite dish.

You must connect thereceiver to anactive telephoneconnectionat
all times.If youi nstall two or more receivers, you must connect
each receivertoan active telephone connection at all times.
Review yourpay per view purchases to check the credit limit.
Call the Customer Service Center forhelp checking the credit limit,
and/orto getauthorization to make a purchase.

If youhave authorizedthe receiver,wait afew minutes tosee if the
messageis removed.Make surethatallrequired cablesareinplace,
and check thatall cable connections are tight anddry (for outdoor
cables).
Make sure thatt he satellite dish has a clearline of sight to the
satellite. Check whether branchesorleaveshave grownintothe line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not,contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer ServiceC enter for help.

Wait afew minutes toseeif themessage is removed. Makesurethat
allrequiredcables arein place,and check thatall cableconnections
are tightand dry (for outdoor cables).
Make sure thatt he satellite dish has a clearline of sight to the
satellite. Check whether branchesorleaveshave grownintothe line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not,contact your
installer to re-aim the satellite dish.

028

032

059

060

061

074

The receiver may needto get new
software before you ca n use it to
order pay perview programs.

YoumayhavetriedtosetaVCR
Event Timer without having set up
the receivertocontrol the VCR.

Youmayhavetriedtoclosean
installation menu withouthaving
done the Check Switch test.

You may have aimed the satellite
dish at one satellite, but selected the
option for another satellite on the
Point Dish/Signal menu.

You may have set up thereceiver
to accept a transmission (a
“download”) of the latestoperating
software via the satellite signal.

Thereceiver gives yout hree chances
to enterthe correct password. Ifyou
failto doso,the receiver “times out”
and will not allow you to try again
for several minutes.

Turnthe receiveroff. Doingthis allowsthe receiverto “download”
new software via the satellite signal. The download may take
severalminutes;donot disturb or unplugthe receiver during this
time.When thedownloadis done,you willbe ableto use itto order
pay per viewprograms.

You must setupthe receiverto control theVCR beforeyou can set
a VCR Event Timer.SeetheUsing the System for instructions.

If your setup includes a multi-dish switch, you must do
the Check Switch test.

Make sure that youhave selected the option fortheright satellite on
the Point Dish/Signal menu.
Make sure thatthe cable(s) for the satellite you have selected are
connectedt o the LNBF thatreceives signals from thatsatellite.
Re-aim the satellite dish at the right satellite.

It is very important for the receiver to get the latest operating
software,so l et the receiver do so. The “download” may take
several minutes. Do not disturb or unplug the receiver duringthis
time.

Wait a few minutes and then try again to enter the password.
Note: The“timeout”featureisdesignedtopreventsomeonefrom
tryingpassword after passworduntil heorshe happens toguess the
right one andso gains unauthorized access to the receiver.

Page 83

Chapter 5

Reference

Message Number Possibl e Reason What to Do

078, 079, 080

093

DISHPRO TWIN LNBF

What’s Happening Wh at’s Wrong What You Can Do

When your un Check Switch,you do not
see "Twin"identifiedas a Device or
LNB. All entries show "X"s.

You may not have connected the
receiver to an active telephone line.
Or, the telephone line maybe
defective.

Maybet he receiveris connectedto a
DSL (DigitalSubscriber Line)
phone line.

You may haveset up the receiverto
reset itself back to the “factory
defaults,”that is, the settings it had
when it was shipped from the
factory.

• The DishPro Twin LNBF may not be
properlyconnected.

• Cables maybe too long,over 200feet.

• Cables may not be rated for2150
MHz.

• You may have DishPro Adapter
installedonaDishProreceiver.

• May have a non-DishPro switch or
LNB or incompatible accessory
device* inthe system.

Connect thereceiver to an active telephone line.
Makesure thatthe telephone lineto whichyou connect thereceiver
is working properly.
Note: To be able to order pay per view programs, you mu st keep
the receiver connected to an activetelephone line atall times. If
your setupincludes morethanone receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.

Install a DSL filter between thereceiver and the telephone

wall jack.

If youwant toreset thereceiver toits factorydefaultsettings,select
the Yes option. If not, select the No option.

• Check all cable connections in your
system and runCheck Switch again.

• Make sure cable length between
receiver andDishPro Twin does not
exceed 200 feet. Rerun check switch.

• Make sure cable is rated for 2150
MHz. Rerun checkswitch.

• Remove the DishProAdapter; this
device is only for non-DishPro
receivers.Rerun check switch.

• Remove any non-DishPro switches/
LNBs or incompatible accessory
devices* fromthe system. All LNBs
and switchesmust be DishPro.Rerun
check switch.

When you run Check Switch,you see
"Twin"identifiedas theDevice/LNBand
Satellite shows "Conn" butyoudo not see
"SatelliteReception Verified".

When you run Check Switch,you see
"SatelliteReception Verified"but yousee
"Feed"insteadof "Twin"identifiedas the
Device/LNB.

When your un Check Switch,you do not
see "Twin"identifiedas a Device or
LNB, but oddtransponders are detected
only on one satellite.

Page 84

• The DishPro Twin LNBF is
connected but no satellite signal is
present.

• The DishPro Twini s connected but
something in the system may be
blockingthe switch commands.

• Your box may need a software
upgrade.

• You may have DishPro Adapter
installedonaDishProreceiver.

• May have a non-DishPro switch or
LNB in the system

• Check the point dish/signal screen to
confirm you have satellite signal. If
not,check yourdishantennato ensure
the DishPro Twin is installed
properly,the dish is pointed/peaked
on the satellite signal and there is
nothingblockingthesignal pathtothe
dish. Reruncheck switch.

• Check the cable path between the
DishPro Twin and the receiver and
remove any incompatibleaccessory
devices*.Rerun check switch.

• From point dish/signal screen,select
119 west satellite and an odd
transponder greaterthan 10 (e.g.,11).
Confirm satellite signal is present.
Turn the receiver off and wait 30
minutes. Rerun check switch.

• Remove the DishProAdapter; this
device is only for non-DishPro
receivers.Rerun check switch.

• Remove any non-DishPro switches/
LNBs from thesystem.All LNBs and
switches must be DishPro. Rerun
check switch.

Troubleshooting Tables

What’s Happening Wh at’s Wrong What You Can Do

When you run Check Switch,you see
"Twin" identified as the Device/LNB but
you only havesignal confirmedfrom one
satellite.

When you run Check Switch,you see
"Twin" identified as a Device or LNB,
but only odd transpondersaredetected.

Getting receiver messagesthatsignal is
lost orbeingacquired

* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signalsboth directions (per DiSEqC 2.0
specifications), and pass DC power.

USING THE REMOTE CONTROL

What Is

Happening

Possible Reason What to Do

• The DishPro Twin LNBF is
connected but the dish may not be
pointedtor eceive signal from both
110 and 119 satellites.

• Cables may not be rated for2150
MHz.

• Check the weather conditions toseeif
heavy rainorsnow could be
temporarily block the signal.

• Check for any obstructions in wayof
the dish like new growth on trees

• If the check switch summary screen
shows"119W"onDishInput2,you
needto pointyou dish9 degrees tothe
east and repeakyour dish. Rerun
checkswitch.
If the check switchsummary screen
shows"110W"onDishInput1,you
needto pointyou dish9 degrees tothe
west and repeakyour dish. Rerun
checkswitch.
Make sure the skew setting is correct
for a Dish 500 installation at your zip
code. Reruncheck switch.

• Make sure cable is rated for 2150
MHz and all accessorydevices are
compatible.Rerun check switch.

• Wait for weather to clearup and
restore signal.

• Clear obstructions from the signal
path.

You cannot findt he
remote control.

When you pressabutton
on the remotecontrol, the
receiver doesnot do what
you expect.

When you pressthe
remote control Power
buttontoturn the receiver
ON, the receiverfront
panel Power light does
not light up.

Youuse apyramidtypeIR
extender(nota “mouse
tail”),andit doesnot seem
to work.

N/A Use the receiver front panel Control Buttons to control the

Theremotecontrolmaybemissing
batteries, the batteries may be
incorrectlyplaced in the remote, or
the batteriesmay be weak or dead.

Other lights are too bright.
Remote control not operating

properly or the batteries are weak or
dead.
Thereceiver powercord not plugged
into a power outlet, or there may be
aproblemwiththepower.

The IR sensor on theextender that
receives theremote controlsignals
may not be facing the remote
control.
The IR cable on theextender that
sends the signal tothe receiver may
not be right in frontof the IR sensor
on the receiverf ront panel.

receiver until you find the remote. If the remote control is
permanentlylost or too damaged to use,call the Service Centerto
order a replacement.

If the batteriesaremissing or dead, insert fresh AAA-size batteries.
If the remotehas fresh batteries, check whether they are placed
accordingtothe label diagram. Ifnot,remove them and place
correctly.

Try other remote control buttons to see if thereceiver is responding.
Replace the remote batteries with fresh ones.

Check that the receiver power cord is not damaged, and that the
plug is inserted correctly into the outlet.

Makesure thattheextendert hat receivesthesignal fromthe remote
controlis facingthe right way, sothat the IRsensor canreceive the
remote control signals.
Make surethat theIRcable on theextender thatsends thesignal to
the receiverisright in front of the IR sensor on the receiver front
panel, so that the receiver IR sensor can receive the signals.
If doing theabove does not solve the problem,contact the
manufacturer of the extendersfor assistance.

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Reference

HEARING APROGRAM

What Is

Happening

The receiverfront panel
Power light is on and
there is a goodpicture on
theTVset,butyoudonot
hear any sound.

You hear a foreign
language witha program.

WATCHING APROGRAM

What Is

Happening

The receiverfront panel
Power light is on, but the
TV image:

is black (no picture),
is frozen,
has breakups,
has “snow,” or
shows small squares of
various colors.

Possible Reason What to Do

You may have muted the sound, or
set the volume so low that you
cannot hear it.
The audio connections may notbe
properlyconnected.

You may haveset thereceiver to an
alternateaudio language.

Check the volumelevel on the TV or audio device.Turn off the
mute or turnupthe volume,asrequired.
Checkt he audio connectors andcables from thereceiver tothe TV
or the soundsystem.
Check theTV speakers or the sound system.

Use theAlternate Audio Languagemenu t o selectthe language
that you prefer.

Possible Reason What to Do

The TVset may notbe working
properly.
If the TV and the receiver are
working properly, there may be
interference with the satellite signal.
TheTVmaybewiredtothewrong
input.

Make sure thatthe TV setis pluggedinto an electricaloutlet. Make
surethe outlethas electricalpower.Make surethattheT V is turned
on.If thereceiverisconnectedto the TVusing onlythe RFor VHF
connections, make sure thatt he TV is tuned to channel 3 or 4
(whicheverworks best in your area) and thatthe receiver back
panel Channel 3/4 Switch is set to the same channel as the TV.
Make surethatthe TV brightnessandcontrast are adjusted
correctly.
Make sure thatt he TV is connected properlyto the receiver.
Make sure that the TV’s text mode and closed captioned features
are turned off. Set the TV toSVIDEO or VIDEO input.
Check that the system has been installed correctly. Make sure that
all requiredcoaxial cables are in place,and check that all cable
connectors are tight and dry (for outdoor cables).
Make sure thatt he satellite dish has a clearline of sight to the
satellite.Checkwhether branches orleaves have grown intothe line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of thesignalusingthePoint Dish and Signal Strength
menu. Consult your installer to re-aim the dish, if necessary, to
obtain the maximum possible signal strength.
Notethe localweather conditions.Heavyrain,snow, orcloudcover
maybe interferingwith transmissionof thesatellitesignal.Remove
any snow or other debris which may have collected on the satellite
dish.

The receiverfront panel
Power light is on,and
there is a pictureon the
TV screen, but the picture:

has sparkles or is grainy,
has a herringbone pattern,
lacks colororvertical
hold, or wobbles, or
looks “washedout” or
fuzzy.

A “blackbox” fillsalmost
all of the TV screen.

The TV screen is all blue. You may have connected the

The TVset may notbe working
properly.
Ift he receiverisconnectedto theTV
using onlythe RF or VHF
connections, there may be a strong
localbroadcast onthe samechannel,
or a channeladjacent to the oneto
which the TV is tuned.
There may be interference from
othernearby electrical devices (such
as cellular telephones, computers,
microwaveovens, radios, stereos,or
TVs).

You may have turned onthe Closed
Captioned featureon theTV,and put
that featureinto Text mode.

receiverto aninputon theTV that is
incorrect for the signal output from
the receiver.

Page 86

Make surethatthe TV brightnessandcontrast are adjusted
correctly, and that the TV is working properly.
Make sure thatt he TV is connected properlyto the receiver.
Check othernearby electrical devices as possiblesources of
interference. Check that all required coaxial cables are in place.
Checkformoistureor water leaking intoall connections. Drythem
out ifneeded, then seal themwith coaxial cablesealant. Check the
dish-to-receiver cable run length; if it is over100 feet, call your
dealer or installer.

Using theTV remote controland/or menus displayed by the TV
(not the receiver remote controlor the menus displayed bythe
receiver), turn off the closedcaptionedfeature.

Check yourTV owner’smanual forthe correct TVinput to usefor
the signaloutput fromthe receiver.

USING THE MENUS

Troubleshooting Tables

What Is

Happening

Youwereusingamenu,
and it suddenly closed.

Possible Reason What to Do

The receiver has a time-out feature
that closes any menuafter several
minutes ofnoactivity. Thiswill
discardany changesyou havemade,
but otherwise does no harm to the
receiver.

Start over again.

USING THE PROGRAM GUIDE OR THE BROWSE BANNER

What Is

Happening

In the Program Guide,
some channelshave a red
background.

Youtrytodisplayfuture
programsintheProgram

Guide or Browse
Banner, but findyou

cannot.

You try to display
programs that have ended
inthe Program Guideor
Browse Banner, but
find you cannot.

Possible Reason What to Do

Red means thatyou have not bought
the program. You must buy a
channel before you can tune the
receiver to it.

TheProgram Guide and Browse
Banner can display programs
scheduledforan extended, but not
unlimited time beyond the present.

TheProgram Guide and Browse
Banner can display only programs
that have not yetended. These
featurescannotdisplay atimeearlier
than the present.

If you want tobuy a channel, call the Customer ServiceCenter at
1-800-333-DISH (3474).

Try displaying the Program Guide again later. By that time,it
may show programs for the time and date you want.

Turn the receiver off for aboutt en minutes.

Contact the program providers for details on past programs.

When you are using the

Program Guide or
Browse Banner,some

channels aremissing.

USING LOCKS

What Is

Happening

Yousetalock(for
example,alockon

programs byratings), but
the lock doesnot take
effect.

You forgotthepassword,
so that you are unable to
unlock thereceiver.

You may have applied a Favorite
List otherthan the list namedAll
Chan.
YoumayhavesetuptheProgram
Guide so that when the receiver is
locked, the Guide hides adult
channels.
If your setupincludes a multi-dish
switch,youmayneedtodothe
Check Switch procedure.

You canchange the appliedFavorite List while using theProgram
Guide,bypressingtheremotecontrolGuidebutton. You can
choose anothercustom Favorite List,the All Chan list, which
includesall of the channels, or theAll Sub list,whichincludesall
subscribedchannels.Unlock the receiverforthe Program Guide
to display adult channels.
Do the Check Switchprocedure (seethe installation instructions
for details).

Possible Reason What to Do

You may not have locked the
receiver.

You may not have written down the
password, tokeep it in a safe place.

You must lock the receiverto apply any lock that you haveset.

Call theCustomerService Center. You must provide thefollowing
information: (1) your name; (2) your address; (3) your telephone
number;(4)the receiver serialidentification number; and (5)your
Personal Identification Number (PIN), if you use one.

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Reference

CHANGING CHANNELS

What Is

Happening

You enter a desired
channel number. The
channel changes,but the
newchannelis notexactly
the channelyouentered.
You are scanningup or
down throughthe
channels,and the receiver
is skippingchannels that
you know youhave
bought.

USING FAVORITE LISTS

What Is

Happening

You press the remote

Guide buttonwhile the
Program Guide is

displayed. You find that
you canapplyonly the All
Chan list or the All Sub
list.

Possible Reason What to Do

You may have made a mistake
entering thechannel number, or the
channelnumber you entered maybe
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel thatyou have not bought,
the receiverwill change to the
channel and allow you to buy the
channel ordisplay a message.
If a FavoriteL ist other than All
Chan is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the Program
Guide to hide adult channels and
the receiver isl ocked, the receiver
will skip such channels.

Carefully retry entering the channel number you want.
Press the remote controlRe call button to return to the previous
channel number.Select All Chan as the active FavoriteList.
Unlock thereceiver so that it does notskip adult channels.
If you want tobuy a channel, call the Customer ServiceCenter.

Possible Reason What to Do

If you have not added channels to
any custom Favorite List, you will
be able to apply onlythe All Chan
list or the All Sub list.

You must add channels toa custom Favorite List before you can
apply it.

You try to change the

All Chan list or the All
Sub list. The receiver

displays anERROR
message.

Youtrytoapplyanempty
Favorite List.The receiver
displays anERROR
message.

A FavoriteListdoes not
show channels that you
knowyou haveadded toit.

Page 88

The receiver willnot allow you to
change theAll Chan listor the All
Sub list.

The receiver willnot allow you to
apply an empty list.

If you have set up the Program
Guide to hide adult channels and
the receiverislocked, the Favorite
List will notshow such channels.

Choose another list to change.
Note: Youcan change theAll Sub listby changingwhat channels
you buy.

Choose another list to apply,or add at least one channel tothe
empty list.

Unlock thereceiver for the list to showadult channels.

BUYING A PAY PER VIEW PROGRAM

Troubleshooting Tables

What Is

Happening

Someoneorders a pay per
view program without
your permission.

You find thatyou are not
able to orderapayper
view program.

You find thatyou are not
able to cancel a pay per
view program.

Your setup includes more
than one receiver. You
order a pay perview
program, but it does not
appear via alloft he
receivers.

Possible Reason What to Do

You may have been away fromthe
receiver,andsomeone else used it.

The receiver may notbe connected
to an active telephone line.
The credit limit may have been
exceeded.

You ordered a pay per view
program, andthen decided not to
watch it.

You ordered a pay per view
program,and want it to be available
via all the receivers in your setup.

Lock the purchase of pay per viewprograms. Remember thatyou

are responsible forall pay per viewpurchases, whether or notyou
authorizesuch purchases.Ifyou lockpay perview purchases,then

anyone whowants to orderapayper view program must enter the
password.

You must connect thereceiver to anactive telephoneconnectionat
all times.If youi nstall two or more receivers, you must connect
each receivertoan active telephone connection at all times.
Review yourpay per view purchases to check the credit limit.

You cannot cancel anorder fora pay per viewp rogram, whetherit
was just orderedor ordered earlier.

If you wantto watch apayper view program onTVs connected to
up to six receivers, you must order the program for each receiver
but you onlypay for the program once.

USING THE TELEPHONE FOR VOICE/DATA/FAX

What Is Happening Possible Reason What to Do

Whileyouaremakinga
telephonecall, you hear
“clicks.”

Thereceiver cannot connect
to DISH Network.

Youpickup thetelephoneto
make a call,but you do not
hear a dialtone.

Your computer or facsimile
(FAX) machinetries tosend
aFAXormodem
transmission, but fails.

Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.

Ther eceiver mayhave triedto call the
Customer Service Center to send pay
per view purchase information. When
the receiver found that thetelephone
was busy,itautomatically
disconnected.

Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line.

The receiver was calling the Customer
Service Center to send pay per view
information. When ther eceiver found
that the telephone was busy, it
automatically disconnected.

The receiver was calling the Customer
Service Center to send pay per view
information. When ther eceiver found
that the telephone was busy, it
automatically disconnected.The FAX
ormodem foundthat therewas no dial
tone, and cancelled the transmission.

Ther eceiver mayhave triedto call the
Customer Service Center to send pay
per viewpurchase information during
the FAX or mode call. When the
receiverfound that the telephone was
busy, it automatically disconnected.
Thisgenerated“clicks”thatcaused an
error inthe FAX or modem
transmission.

You do nothave to do anything. You canalways use your telephone
line, because thereceiver automaticallyhangs up ifit finds theline is
busy.

Install a DSL filter between the receiverandthe telephone walljack.

Hang up, and thenpick up the telephone againto get a dial tone.

Resend theFAX or modem transmission.

Have the senderresend the FAX or modem transmission.

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Reference

USING EVENT TIMERS

What Is Happening Possible Reason What to Do

Youtrytosetupanevent
timer and thereceiver
displaysa messagenoting
that the programi s locked.

Youtrytosetupanevent
timer and thereceiver
displaysa messagenoting
thatthe programis apay per
view event.

Youtrytosetupanevent
timer, but the receiver
displaysan Erro r message
givingyou the option to
delete an event timer that
was set up earlier.

You set up an eventtimer,
but the receiver does not
tune to the channel of the
program,or does not record
the program.

You set up an eventtimer
for a program that is
repeated (suchas a regularly
scheduled program), butthe
timer does not operate for a
showingof the program.

You set up an eventtimer,
but the timerdoes not
operate at all.

You set up a Once event
timer,but thetimer operates
at atime different fromwhat
you expect.

You stop the operation of an
eventtimer for oneshowing
ofa programthat isrepeated
(such asa regularly
scheduled program), butthe
timer operatesfor the next
showing.

You are testing a VCR code
tosee if the receivercontrols
aVCR.
The VCR doesnotdo the
test.

You must enter the password before
you can createan event timer for a
locked program.

You must order a pay per view event
before you can create an eventtimer
for it.

Youalreadyhave setup the maximum
number of eventtimers.

YoumayhavesetupaReminder
EventTimer but what youshouldhave
set upis an Auto-Tune Event Timer,or
a VCR Event Timer.

Youmayhavesetupatimerwithan
incorrectfrequency.

The programtime may have changed
so that theevent timer overlapped
anotherevent timer.
The programtime may have changed
by more than twenty-four hours.

The programtime changed. AOnce event timeralways operates atthe actualtime ofthe program.

Stopping the event timer applies only
to thecurrent showingof the program.

TheVCR maynot beturned ON,there
may not be atapeinserted, the tape
may notberewound, orthewrite­protectt ab on the tape may havebeen
removed.
The code you are testing maynot be
valid for the VCR.

To be able to set up an event timer for the program, first enter the
password.

To be able to set up an event timer for the event, first order it.

To be able to set up a new event timer, delete one of the event timers
you set up earlier.

Remember that a ReminderEvent Timer just reminds you that the
programisaboutto start. An Auto-TuneEvent Timerremindsyou and
tunes thereceivertothe channelof the program.AVCR Event Timer
reminds you, tunes the receiver,and starts the VCR.

Remember that a Once eventtimer operates just one time.A Mon.-
Fri. event timer operatesM onday through Friday onthe same
channelat thesametime. ADaily eventtimerdoes thesame,M onday
throughSunday. A Weeklyevent timer operatesonce a week on the
same channel at the same time.

If the receiver is ON andfinds an event timer overlap,it will display
the Event Timer Scheduling Conflict menu. You must edit or
delete one of the overlapping event timers.
Noevent timer will operateif theprogramtime changes bymorethan
twenty-fourhours.

To stop all operations of a repeatedevent timer, youmust delete the
event timer.
Note: The receiver deletes a Once event timer when it operates.

Make sure the VCRis turned ON, with ablank tapeinsertedonwhich
you want to record, that the tapeis rewound, and that the write­protect tabonthe tape is intact.
Try another VCR code from the VCR Codestable. The remote
control userg uide provides thistable.

Page 90

Device Codes

DEVICE CODES

These tables contain the manufacturer codes for programming the remote to control your TV, a VCR,
DVD player, cable box, or audio amplifier. Every attempt has been made to include all codes. I f your
device brand is not listed or if the codes to not work, the remote may not control your device. In some
cases codes may operate some but not all buttons shown in this guide.

TV CODES

TELEVISION CODES

TELEVISION CODES

TELEVISION CODES

A Mark 670
Action 662
Admiral 514, 521, 605,668,

Aiko 727
Aiwa 751
Akai 570, 573, 659,660,
A-Mark 620
Amtron 657
Anam National 509, 541, 620,651,

AOC 505,506,519, 520,

Apex 743, 744, 745
Archer 620
Audiovox 620, 657, 662, 672
Bell & Howell 590, 669, 675
Broksonic 752, 659, 661, 748
Capehart 519, 627
Citizen 506,516,523, 524,

Classic 659
Colortyme 573, 627,652,654,

Contec/Cony 541,655,657, 661,

Craig 536,541,657, 661,

Crown 526, 536, 657,666,

669, 675

657, 661, 663, 698

573,620,627, 652,
653,654,659, 664,
665, 670, 672

525,526,590, 652,
654,657,658, 680,
727

660,667,668, 671,
674, 679, 681

662, 726

662, 666, 667, 694

670

Curtis Mathes 506, 516, 526,573,

Daewoo 505,524, 526,529,

Daytron 526,627, 652,654,

Dimensia 645, 650
Dixi 566, 620
Dumont 501, 627, 652
EchoStar 722
Electrohome 526, 573,651,652,

Emerson 526, 534, 535,536,

Envision 506,573,652, 654,

Fisher 542, 590, 683
Fujitsu 534, 682, 694
Funai 534,541,657, 661,

GE 508,509,543, 544,

Goldstar 505,523,526, 545,

590,641,645, 650,
652,654,658, 659,
660,664,665, 667,
668,670,674, 680,
703, 708

530,531,573, 652,
653,654,658, 659,
663,664,665, 670,
672,674,684, 698,
719, 727

658, 665, 670, 672

654,656,659, 660,
665, 670, 709, 728

537,538,539, 541,
573,590,627, 636,
642,648,652, 654,
655,657,658, 659,
660,661,662, 665,
666,667,669, 670,
677,679,682, 692,
696, 699, 720

660, 664

662, 677, 682, 694

630,645,646, 650,
651,652,654, 659,
661,663,665, 667,
668,670,673, 676,
681,690,691, 698,
701,715,716, 725,
728, 742

546,566,573, 652,
653,654,655, 656,
658,659,660, 664,
665,670,671, 678,
693, 730, 747

Gradiente 660, 671
Granada 627, 670, 671
Grundig 670, 673
Hallmark 627, 652, 654, 659
Harmon/Kardon 561, 659
Hinari 534
Hitachi 523,526,548, 549,

Infinity 566, 671
JBL 566, 671
JC Penney 505, 506,516,525,

Jensen 556,573, 652, 654,

JVC 508,557,559, 642,

Kawasho 548,561, 573, 652,

Kenwood 506, 573, 652,654,

Kloss Novabeam 657, 663,698, 723,

Konka 753
KTV 526,539, 541,573,

Lloyds 627, 679
Loewe 566
Logik 675
Luxman 523, 652, 654

553,554,555, 585,
597,626,636, 638,
643,648,652, 654,
655,665,668, 669,
670,672,673, 702,
718, 726

526,543,546, 631,
645,646,650, 652,
653,654,658, 659,
664,667,668, 670,
673,676,678, 680,
690,691,701, 725,
726, 728, 730

660

649,655,667, 673,
676,726,735, 736,
737

654, 664

656,659,660, 664,
679, 681

724

657,658,661, 662,
664, 665, 670, 696

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Reference

TELEVISION CODES

LXI 563,566, 590, 595,

Magnasonic 573, 659,660, 669,

Magnavox 506,520, 525,536,

Majestic 675
Marantz 506,566, 573,652,

Megatron 627, 654
Memorex 590, 627, 653,654,

MGA 504,505,506, 542,

Mitsubishi 504,505,542, 570,

Montgomery Ward 675
Motorola 521, 605, 651

667,631,635, 645,
646,650,654, 659,
668,678,683, 691,
701, 725

672, 677

566,567,568, 573,
610,652,654, 656,
659,660,664, 665,
666,669,671, 673,
674,677,723, 724,
729

654,660,664, 665,
671, 678, 681

659, 675, 678, 720

571,573,627, 652,
653,654,656, 660,
728

571,572,573, 597,
623,627,652, 653,
654,656,659, 660,
664,665,670, 671,
705, 728

TELEVISION CODES

Osaki 612
Panasonic 508,509,510, 512,

Philco 505, 506, 525,536,

Philips 525, 566,651, 652,

Pioneer 502, 548,576,636,

Portland 505, 526, 573,652,

Price Club 680
Prism 6 76
Proscan 645,646,650, 668,

Proton 513, 519,526, 536,

Quasar 508, 509,651, 663,

566, 644,651, 662,
663, 668,672, 673,
676, 685,689, 698,
700, 716, 234, 247

568, 573,610, 651,
652, 653,654, 655,
656, 659,660, 664,
665, 666,669, 671,
672, 674,677, 723,
724, 729

655, 656,671, 690,
723, 724, 729

637, 648,652, 654,
663, 665, 681, 708

654, 658,659, 664,
665, 670, 727

691, 725, 742

585, 627,652, 654,
655, 659,660, 665,
666, 668, 670, 678

673, 676,698, 700,
747

TELEVISION CODES

Samsung 505, 506,516, 523,

Sansui 754
Sanyo 542, 590, 652, 683
SBR 566
Schneider 566
Scott 526, 534,537, 541,

Sears 523, 534,542, 563,

Sharp 521,526, 585, 605,

Signature 675
Solavox 612
Sony 500, 578,640, 670,

526, 566,573, 612,
627, 647,652, 653,
654, 655,656, 658,
659, 664,665, 667,
669, 670,679, 680,
704, 717, 730, 738

600, 652,654, 655,
657, 661,662, 665,
670, 677,682, 696,
701

590, 595,601, 604,
617, 627,631, 635,
645, 646,650, 652,
654, 656,659, 661,
668, 670,682, 683,
688, 691,703, 725,
726

607, 628,629, 652,
654, 655,658, 669,
670, 674,679, 739,
740, 741

690

MTC 505,506,516, 523,

Multitech 657
NAD 502, 617, 627,631,

National 509
NEC 505, 506, 507,517,

Nikkai 612
Nikko 654, 672, 727
Onwa 541, 657, 661
Optimus 637
Optonica 521, 605, 607
Orion 694

573,627,652, 653,
654,659,664, 667,
672, 680

635, 637, 654

523,573,627, 651,
652,653,654, 660,
664,665,679, 681,
731, 732

Page 92

Radio Shack 526, 541,607, 612,

Radio Shack/Real­istic

RCA 503, 505, 548,586,

Realistic 590, 645
Runco 501
Sampo 506, 519,652, 654,

645, 661,662, 663,
668, 670, 698

590, 607,650, 652,
654, 655,657, 658,
683, 730

630, 633,634, 636,
641, 645,646, 648,
650, 651,652, 653,
654, 656,661, 663,
665, 667,668, 670,
681, 691,698, 701,
708, 715,716, 725,
742, 749

658, 663,664, 665,
698, 730, 746

Soundesign 525,536,541, 627,

Starlite 657
Supra 523
Sylvania 506, 525,536, 566,

Symphonic 632, 657,662, 677,

Tandy 521, 605
Tatung 509, 651, 663, 698
Technics 508, 673, 676
Techwood 523, 573,652, 654,

652, 654,657, 659,
661, 665, 666, 682

568, 569,573, 600,
610, 652,654, 656,
659, 660,664, 665,
666, 671,672, 674,
677, 723,724, 729,
733

692, 694

660, 676

Device Codes

TELEVISION CODES

Teknika 504, 505, 512,516,

Telefunken 679
Toshiba 516, 590,617,631,

Totevision 526, 658, 668
Ultra 672
Universal 543, 690
Vector,Research 506
Video Concepts 570, 661
Wards 536, 573, 607,645,

White, Westing­house

Yamaha 505, 506, 573,652,

Zenith 501,520,639, 652,

523,524,525, 526,
534,536,541, 573,
644,652,653, 654,
655,657,658, 661,
662,664,665, 666,
670,672,675, 680,
681,682,685, 726,
727

635,667,678, 680,
683, 688, 750

650,652,653, 654,
656,659,664, 665,
666,667,668, 669,
674,675,677, 678,
682,690,715, 723,
724, 729

659,664,670, 672,
674

653,654,656, 664,
666, 672, 679

672, 675, 693, 747

TV/VCR COMBO CODES

TV/VCR TV Codes

Broksonic 748 748
Goldstar 747 747
Panasonic 747 747
Quasar 747 747
Zenith 747 747

Codes

TV/DVD COMBO CODES

TV/DVD TV Codes

Aiwa 751 751
Broksonic 752 752
Konka 753 753

Codes

VCR

DVD

TV/DVD TV Codes

Panasonic 734 734
RCA 749 749
Sansui 754 754
Toshiba 750 750

Codes

VCR CODES

VCR CODES

Aiwa 588, 622, 623
Akai 513, 514, 515,516,

Alba 546
Amstrad 588
ASA 556
Audiovox 676
Bell & Howell 581
Broksonic 559, 748
Bush 589
Calix 676
Canon 554, 678, 679
Capehart 546
CCE 681
Citizen 534,591,592, 594,

Colortyme 592,
Craig 591,658,675, 676,

Curtis Mathes 554, 592, 594,605,

Daewoo 506,534, 546,547,

Daytron 546
Denon 686
Dimensia 607
Dumont 549
Electrohome 512, 676, 687
Emerson 505, 506, 508,509,

517,518,520, 568,
682

675, 676, 677, 684

681, 685, 687, 688

607,675,677, 678,
679, 683, 684

559, 588, 684

511,512, 534, 559,
568,588,590, 618,
676, 678, 684, 687

DVD

VCR CODES

Finlandia 549
Finlux 549, 556, 588
Fisher 548, 549,581, 584,

Fuji 678
Funai 588
Garrard 588
GE 550,551,552, 554,

Go Video 557, 558, 620, 685
Goldstar 592,594,676, 687,

Goodmans 585, 589
Gradiente 588, 687
Granada 549, 581
Grundig 556
Harmon/Kardon 568, 592
Harwood 681
Hinari 589
Hitachi 536,538,539, 540,

ITT 518
JC Penney 554, 581,591,592,

Jensen 595, 680, 682
JVC 561,562,563, 581,

Kenwood 562, 581, 592,594,

KLH 681
Kodak 676, 678
Lloyds 683, 688
Logik 589, 681, 685
Luxor 518
LXI 676
Magnasonic 685, 687
Magnavox 527,533, 554,556,

588,608,610, 684,
688

572,591,605, 607,
675, 678, 679

747

588,595,597, 680,
682, 686

594,595,600, 674,
675,676,678, 679,
680,681,685, 686,
687

592,594,600, 674,
682, 686

600,674,677, 682,
683

678, 679, 684, 685

Page 93

Chapter 5

Reference

VCR CODES

Marantz 554,556, 581,585,

Matsushita 678
Memorex 507, 533, 549,554,

MGA 512, 567, 568
Minolta 595, 680, 686
Mitsubishi 512,562,567, 568,

Motorola 678
MTC 544, 588, 675, 685
Multitech 579, 588, 675,677,

NAD 573
NEC 562, 581, 592,594,

Nikko 676
Noblex 675
Olympus 678
Optimus 676, 687
Optonica 585
Orion 506, 684, 687
Panasonic 523,554, 598,614,

Pentax 592, 595, 677,680,

Pentex Research 594
Perdio 588
Philco 554, 678, 679, 686
Philips 554, 556,585, 678,

Pioneer 562, 573,574,575,

Portland 546, 677
Proscan 605,607,
Proton 685
Quasar 554,678,679, 747,
Radio Shack 512,607, 608,610,

592,594,600, 602,
674, 677, 678, 683

566,581,585, 588,
608,675,676, 678,
686, 687, 688

570,571,595, 680,
687

681

600,602,674, 677,
682, 683

628,633,678, 679,
684, 685, 688, 747

683, 686

684

576,600,674, 680,

687

VCR CODES

Radio Shack/Real­istic

Radix 676
RCA 518, 525, 527,528,

Realistic 534, 549,554, 581,

Ricoh 502
Runco 533
Saisho 506
Salora 567, 581
Samsung 515, 517,534, 579,

Sansui 544, 562,600, 674,

Sanyo 549,581,582,583,

SBR 556
Schneider 589
Scott 508, 534,559, 590,

Sears 548, 549,581, 584,

Sentra 546
Sharp 512, 585, 607, 625
Shintom 589, 595, 681, 685
Singer 678, 681, 685
Sony 500, 501, 502, 504
STS 678
Sylvania 554, 556,567, 588,

Symphonic 588, 594, 683, 688
Tandy 581, 588
Tashiko 588, 676
Tatung 594, 682,
Teac 588, 594, 682
Technics 554, 633, 678,
Teknika 554, 588,676, 678,

581, 584,588, 608,
675, 676, 678, 679

591, 595,605, 607,
615, 631,649, 675,
678, 680, 686

584, 585,588, 608,
675, 678,679, 687,
688

591, 675

682, 685

608, 675, 688

684, 687

595, 608,610, 676,
678, 680,683, 684,
686, 687, 688

678, 679

687

VCR CODES

Toshiba 534, 535, 567,584,

Totevision 591, 675, 676, 687
Unitech 675,
Vector Research 534, 592,600, 674,

Video Concepts 534,568, 592, 600,

Wards 534, 588, 595,608,

XR-1000 588, 678, 681
Yamaha 581, 592, 594,600,

Zenith 500, 501, 533, 747

590, 680, 684, 688

677, 683

674, 677, 683,

675, 676,678, 680,
681, 684, 687, 688

674, 682, 683

DVD PLAYER CODES

DVD Players Codes

Aiwa 634, 694, 751
Alpine 653
Apex 654, 655, 743, 744
Broksonic 656, 752
Clarion, 696
Classic 695
Daewoo 657
Denon 697, 698, 699, 700
Emerson 658, 701
Fisher 659
Funai 658
GE 702, 703
Go Video 692, 693
GPX 704
Hitachi 632, 635,660, 705,

JVC 636, 689, 708, 711
Konka 637, 638, 753
Koss 745
Magnavox 626, 661
Memorex 709

706, 707

Page 94

Device Codes

DVD Players Codes

Mintek 710
Mitsubishi 629
NAD 701
Norcent 762
Onkyo 713
Oritron 723
Panasonic 639,662, 663,714,

Philips 640, 641
Pioneer 665, 718, 719
Proscan 720
Qwestar 721, 723
RCA 627, 650, 666,690,

Sampo 724
Samsung 651, 652, 667,668,

Sansui 725, 754
Sanyo 643, 726
Sharp 669, 727, 746
Sherwood 728
Sony 617,644,645, 670,

Sylvania 658
Teac 732
Technics 733
Techwood 664
Toshiba 616, 646,647,672,

Yamaha 737, 738, 739
Zenith 648, 673

715, 716, 717, 734

742, 749

691, 740, 741

671, 729, 730, 731

735, 736, 750,

DVD/VCR COMBO

TUNER/AMPLIFIER CODES

Tuner/Amplifier Codes

Aiwa 636,641,656, 687,

Carver 653
Citizen 709
Curtis Mathes 734
Denon 647, 674
Fisher 653, 741
GE 711
Goldstar 677, 690
Harmon/Kardon 640, 672, 751
Hitachi 717, 754
JBL 640
JVC 637, 683, 703, 725
Kenwood 649, 676, 691,726,

Luxman 752
Magnavox 654, 705, 740
Marantz 651, 740, 742, 743
NAD 739
Nakamichi 671, 748, 750
NEC 716, 739
Onkyo 642, 660, 662, 678
Optimus 648, 664, 734,744,

Panasonic 643,644, 652,742,

Pioneer 658, 667,668,679,

Proton 654, 705
Quasar 652, 742, 746
Radio Shack 744

718,720,724, 775,
726

728, 745

749

746

702, 734

Tuner/Amplifier Codes

Teac 684, 737
Technics 643, 644, 652,742,

Toshiba 710
Yamaha 663, 730, 731,732,

746

733, 745, 747

DVD/VCR Codes

Go Video 692,693
JVC 689
RCA 690
Samsung 667,691

RCA 635, 638, 704, 727
Sansui 753
Sanyo 741
Sharp 712,713, 714, 715,

Sherwood 646, 670, 736,738,

Sony 639,645,650, 687,

749

744

728, 729, 730

Page 95

Chapter 5

Reference

Notes

Page 96

Appendix

LIMITED WARRANTY

This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for
warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.

WHAT THE WARRANTY COVERS

This warranty extends only to the original user of the equipment and is limited to the purchase price
of each part. EchoStar Technologies Corporation and its affiliated companies (“EchoStar”) warrant
this system against defects in materials or workmanship as follows:

• LABOR: For a per iod of one (1) year from the original date of purcha se, if EchoS tar d etermines

that the equipment is defective subject to the limitations of this warranty, it will be replaced at
no charge for labor. EchoStar warrants any such work done against defects in materials or
workmanship for the remaining portion of the original warranty period.

• Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at

no charge, new or re-manufactured parts in exchange for parts determined to be defective
subject to the limitations of this warranty. EchoStar warrants any such replacement parts against
defects in materials or workmanship for the remaining part of the original warranty period.
Note: “Parts” means items included in this package, which may include the satellite dish
assembly, receiver, LNBF, remote control, or dish mounting hardware. It doe s not include other
parts purchased separately.

WHAT THE WARRANTY DOES NOT COVER

• This warranty does not cover installation of the system. If applicable, such installation will be
warranted under a separate installation agreement.

• This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of use of
the system, or unused programming charges due to system malfunction.

• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone
line surges, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by
other than authorized factory service, use of accessories not recommended by the receiver
manufacturer, negligence, commercial or institutional use, or improper or neglected
maintenance.

• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed and
shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside the
continental United States of America.

Page 69

Appendix

LEGAL LIMITATIONS

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE
HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR
IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S
LIABILITY , I F ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEP T T O THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR R ESERVES
THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE
VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF
THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.

IF YOU NEED ASSISTANCE

1. Call the Customer Service Center at 1-800-333-3474. Have the date of purchase and either your
customer account number, the receiver conditional access number, or the receiver model number
ready. Display the Important System Information menu to find these numbers.

2. A Customer Service Representative will assist you.

3. If the Representative determines you should return any equipment, you will be directed to call a
Return Authorization representative. Before shipping any equipment, you must talk to a Return
Authorization representative and must obtain a Return Authorization (RA) number.

4. You will be given the appropriate address for which to return your equipment. Whether under
warranty or not, you will be responsible for the cost of shipping back the defective equipment. For
faster service, see the Advance Exchange Program below.

5. Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any
items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow
the instructions given to you by the Customer Service Representative.

6. Write the RA number in large, clearly visible characters on the outside of the shipping box that
you use to return the equipment. To avoid confusion and misunderstandings, shipments without an
RA number clearly visible on the outside of the box will be returned to you at your expense.

7. If you return the receiver, you must return the Smart Card with the receiver. If you do not return
the Smart Card with the receiver, a fee will be assessed against your account.

ADVANCE EXCHANGE PROGRAM

The Advance Exchange Program allows you to have replacement equipment shipped immediately to
you (depending upon where you live, it could take three to five business days). Along with replacement
equipment, you will receive a prepaid shipping label and instructions on how to return the defective
equipment.

The shipping charge, for receiving replacement equipment and returning the defective equipment, is a
one-time fee based on EchoStar’s competitive bulk shipping rates (additional charges may apply
outside of the continental US). This fee will be charged to your billing account or your valid credit
card.

If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement,
your billing account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.

If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is found,
which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment
unrepairable, billing account or credit card will be charged the market price of the replacement.

Page 70

Residential Customer Agreement

POST RECEIPT EXCHANGE PROGRAM

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of
your equipment you will be shipped a replacement. Your original equipment will not be available for
return.

The equipment you return will be checked to verify whether it is covered under this warranty. If the
defective equipment is covered under this warranty, it will be replaced and shipped back to you at no
additional cost (additional charges may apply outside of the continental US).

If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is found,
which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment
unrepairable, your billing account or credit card will be charged the market price of the replacement.

ACCESSORY WARRANTY

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding
the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes
effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of
purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange
will be issued. You may purchase replacement accessories from DISH Network or your local retailer.

RESIDENTIAL CUSTOMER AGREEMENT

Thank you for choosing DISH Network for your television service provider. DISH Network is happy
to answer any questions you may have and to provide you with technical and other customer support.
You may contact us 24 hours a day, any day of the year, by any of the following means:

Phone: [phone]-DISH (3474)
Email: [e-mail]
Mail: DISH NETWORK CUSTOMER SERVICE CENTER

P.O. BOX 9033
LITTLETON, CO 80160

Website: dishnetwork.com

To view this Residential Customer Agreement (the “Agreement”) in Spanish, please visit our website
at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy. Para ve r este
Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333-DISH y le
enviaremos una copia. “DISH Network” is a trademark of EchoStar Satellite L.L.C. For purposes of
this Agreement and any promotion agreement only, “DISH Network”, “we” or “us” shall mean
EchoStar Satellite L.L.C. or, where applicable under the particular circumstances, third party billing
agents, and “you” or “your” refer to you, the DISH Network subscriber.

THIS RESIDENTIAL CUSTOMER AGREEMENT (“AGREEMENT”) DESCRIBES THE TERMS AND CONDITIONS UNDER
WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL
CHANGED OR REPLACED. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, OR ANY SUBSEQUENT
CHANGES TO THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIA TELY AND WE WILL CANCEL YOUR
SERVICE. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT
AND RECEIPT OF DISH NETWORK SER VICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND
ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU ARE AN EXISTING DISH NETWORK
CUSTOMER, WE WILL NOTIFY YOU OF ANY MODIFICATIONS TO THE TERMS AND CONDITIONS OF THIS
AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH
NOTICE AND PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF SUCH MODIFICATIONS, SHALL
CONSTITUTE YOUR ACCEPTANCE OF SUCH MODIFIED TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY
WILL BE LEGALL Y BINDING ON YOU. IF YOU WOULD LIKE TO RECEIVE A WRITTEN COPY OF THIS AGREEMENT
AT ANY TIME, PLEASE CONTACT US AT THE E-MAIL ADDRESS, PHONE NUMBER OR MAILING ADDRESS LISTED
ABOVE.

Page 71

Appendix

1. THE DISH NETWORK SERVICE
A. Services Defined. DISH Network offers a wide variety of video, audio and interactive programming

and other services and we are constantly striving to add new services to our lineup. For purposes of this
Agreement, the term “Services” shall mean any programming or other services that are currently
available from DISH Network (whether subscription based or pay-per-view based) or that we may
provide to consumers either now or in the future.

B. Programming Changes. Except as otherwise set forth in this Agreement or the specific agreement
applicable to your promotion, if any, you may change your programming selection at any time by
notifying us. A fee may apply to such changes (“Change of Service Fee”). In addition (and without
limitation), you may be charged a fee (“Service Access Fee”) if you fail to subscribe to one of the
following DISH Network basic programming packages: America's Top 60, America's Top 120,
America's Top 180, Great Wall TV Package, DISH Latino, DISH Latino Dos or DISH Latino Max, or
any of their successor packages. Some Services are only available if you purchase and maintain a
minimum level of programming.

C. Programming Availability. Certain Services transmitted by us, including but not limited to some
subscription Services, sporting events and broadcast network Services, may be blacked out in your area
of reception. If you circumvent or attempt to circumvent any of t hese blackouts, y ou may be subject to
legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in
order to receive adult-oriented programming services. It is your responsibility to impose any viewing
restrictions on other family members or guests, as yo u deem appropriate. We are not responsible to you
or anyone else based on the content of programming.

D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by using your on­screen Program Guide and remote control unit to select the movies and other events we offer. To
receive the full functionality of DISH Network pay-per-view Services, your DISH Network digital
direct broadcast satellite (“DBS”) receiver must be connected to a land-based telephone line. You may
also order DISH Network special events and pay-per-view Services over the telephone by calling our
Customer Service Center or by using our automated system through the following toll free number: 1­877-DISH-PPV (3474-778). A fee will apply for use of this automated system (“Pay-Per-View
Automated Fee”) or the Customer Service Center (“Pay-Per-View Live Operator Fee”).

E. Private Viewing. DISH Network provides Services to you for your private home viewing, use and
enjoyment. You agree that no Services provided to you will be viewed in areas open to the public or in
commercial establishments. Services may not be rebroadcast, nor performed, nor may admission be
charged for listening to or viewing any Services. If we later determine that you utilized your DISH
Network Equipment (including without limitation any DISH Network receivers) (or sold, leased or
otherwise gave possession of such equipment to a third party who you knew or reasonably should have
known intended to use it) to permit the viewing of Services in a commercial establishment or any other
area open to the public, we may disconnect your Services and in addition to all other applicable fees,
you agree to pay us the difference between the price actually paid for Services and the full commercial
rate for such Services, regardless of whether we have or had the commercial rights to distribute such
Services in a commercial establishment. The payment of that amount and/or the disconnection of
Services shall not prejudice our ability to exercise any other rights or remedies we may have under
contract (including without limitation this Agreement), at law, in equity, or otherwise.

F. Additional Receivers. We may allow you to place additional receivers on your account in our sole
discretion. Each additional receiver will be authorized to receive the same Services as your initial
receiver. This option is only available if your initial DISH Network receiver and all additional
receiver(s) are located at the same residence and are continuous
telephone line. Unless otherwise specified in the agreement applicable to your specific promotion, if
any, DISH Network will charge you an additional outlet programming access fee (“Additional Outlet
Programming Access Fee”) for each additional receiver or tuner added to your account, including
without limitation those model receivers which support independent viewing of programming on
multiple televisions. If you desire to receive Services at two different locations, you must open a
separate account for each location. You agree that you will not directly or indirectly use a single
account for the purpose of authorizing Services for multiple DISH Network receivers that are not all
located in the same residence and connected to your same land-based telephone line. If we later
determine that you did, we may disconnect your Services and, in addition to all other applicable fees,

ly connected to your same land-based

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you agree to pay us the difference between the amounts actually received by us and the full retail price
for the Services authorized for each DISH Network receiver on yo ur account, whether owned by you
or not. The payment of that amount and/or the disconnection of Services shall be in addition to any
other rights or remedies we may have under contract (including without limitation this Agreement), at
law, in equity, or otherwise.

G. Changes in Services Offered. We reserve the right to add to, delete from, rearrange or change any
programming, programming packages or other Services that we offer, and our prices or fees related to
such programming, programming packages or Services at any time. If a change affects you, we will
provide you notice of such change and its effective date. The notice may be provided on your billing
statement, as a bill insert, broadcast on a television channel, or by any other means. In the event that
we delete or change any programming, programming packages or other Services, you understand and
agree that we have no obligation to replace or supplement any programming, programming packages
or other Services previously offered that have been deleted, rearranged or otherwise changed. You
further understand and agree that you will not be entitled to any refund because of a change in the
contents of any programming, programming packages, or other Services previously offered.

H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services
only at your time of renewal. You may not downgrade your Services during the term of a multi-month
subscription.

2. BILLING POLICIES AND PAYMENTS FOR SERVICES
A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any,

which are now or may in the future be assessed in connection with any Services you receive from us.
Unless you prepay for a multi-month subscription to Services, we will bill you each month, in
advance, for most Services and in arrears for other Services such as pay-per-view ordered by you or
anyone who uses your DISH Network Equipment, whether with or without your permission, until you
cancel your Services. Bills you receive will show the total amount due, the payment due date,
payments, credits, purchases and certain other charges to your account.

B. You agree to pay us in full monthly by the payment due date indicated on your bill for your Services
and for any other charges due and owing to us, including without limitation any fees named in this
Section 2. If you fail to pay your bill on or before its due date, you agree to pay an administrative fee
for late payment (“Late Payment Fee”) as described below. Other fees and charges may also be
assessed. You may submit your payment by mail, on our website, through our credit card autopay
program, by calling a DISH Network customer service representative or by any other means we may
designate. Different or other payment options may be applicable where billing is provided through a
billing agent. If payment is made using a DISH Network customer service representative, a fee will be
assessed (“Live Operator Payment Fee”) as described below. If partial payments are made, they will be
applied first to the oldest outstanding bill. We do not assume the risk of undelivered mail. If you send
checks or money orders marked with a designation such as “payment in full,” we can accept them
without waiving any of our rights, including without limitation our rights to collect any other amounts
owed by you, notwithstanding your characterization of such payment. DISH Network does not extend
credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance
charge. You understand and agree that in the case of late payment or nonpayment for any Services
ordered by you or for any of the charges stated below, we may report such late payment or nonpayment
to credit reporting agencies. If you do not pay your bill in full by its due date, we have the right to
disconnect your Services at any time thereafter, in our sole discretion. If your Services are
disconnected for non-payment or for any other reason, DISH Network may require you to pay, and you
agree to pay, all past due charges, a fee for reconnection (“Re
minimum of one month's service charges and all outstanding balances accrued thro ugh the date of such
disconnection, before we reconnect your Services. Unless required by applicable law , deposits will not
be held segregated from other funds and shall not earn or accrue interest. If you at any time fail,
neglect, or refuse to make timely payments for your Services, we may disconnect your Services and in
such event shall be wholly relieved from any of our obligations under the terms and conditions of this
Agreement. Promotional pricing is valid only at time of installation. Additional charges may apply for
you to upgrade your Services or Equipment after installation or for non-standard installations.

connect Fee”), a deposit equal to a

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C. If you paid for an annual or other multi-month subscription to any Services and your account is past
due for any amount owed to us, at our option we may suspend any or all Services until we receive your
payment, and/or convert your annual or other multi-month subscription to a monthly subscription. If
we convert your multi-month subscription to a monthly subscription, we will first apply the amount
you paid for your multi-month subscription to any past due amounts and then any remaining amounts
to any obligations you incur in the future. If we elect to offset the amount paid for the remaining
portion of a multi-month subscription against amounts past due, you agree to pay, in addition to all
other applicable fees, an offset fee (“Offset Fee”) for each month and partial month that your multi­month subscription was previously received.

D. If we use a collection agency or attorney to collect any money you owe us or to assert any other
right which we may have against you, you agree to pay the reasonable costs of collection or other
action. These costs might include, but are not limited to, the costs of a collection agency, reasonable
attorney's fees and court costs. If there are billing errors or other requests for credit, you may contact
our Customer Service Center by telephone or in writing. You must contact us within twenty (20) days
after the date you receive the billing statement for which you are seeking corrections. Failure to timely
notify us of a dispute shall constitute your acceptance of the corresponding bill. Undisputed portions of
a billing statement must be paid before the next billing statement is issued to avoid an administrative
fee for late payment. All payments for Services must be made directly by you to us. DISH Network
shall have no obligation to provide Services for which payment is made by you or on your behalf to a
third party.

E. In addition to (and without limitation of) any amounts due for your Services, you agree to pay the
fees referenced below (“Fees”) if and when applicable and as such fees may be changed at any time
and from time to time. DISH Network reserves the right to increase these Fees or add additional Fees at
any time and from time to time, in our sole discretion upon notice to you. Such notice may be provided
by mail, on your bill, by telephone or by any other reasonable means.

Additional Outlet Programming Access Fee

(monthly, per additional tuner or receiver): $4.99
Change of Programming Service Fee: $5.00
Duplicate Billing Statement Fee: $2.00
DISH Network DVR Service Fee

(monthly per Digital Video Recording receiver): $4.98
Late Payment Fee: $5.00
Ledger Request Fee: $5.00
Live Operator Payment Fee: $5.00
Offset Fee: $2.00
Overnight Delivery Fee: $18.00
Pay-Per-View Automated Fee: $1.00
Pay-Per-View Live Operator Fee: $5.00
Reconnect Fee: $25.00
Returned Payment Fee: $10.00
Service Access Fee (monthly): $5.00
Smart Card Replacement Fee: $50.00

3. CANCELLATION OF SERVICE
A. Your Services will continue until cancelled as provided for herein. Your subscription will be

automatically renewed unless and until you contact us to cancel it as provided for in the next
paragraph.

B. You have the right to cancel your Services for any reason and at any time by notifying us via
telephone, via e-mail or in writing, at the phone number, e-mail address or mailing address set forth on
the first page of this Agreement. Please be aware that certain promotions have a minimum term
agreement and if you cancel your service prior to the expiration of that term agreement, certain early
termination or cancellation fees may apply.

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C. DISH Network has the right to disconnect your Services at any time without providing notice to you
if: (i) you fail to pay any bill when it is due; (ii) we receive confirmation that you have received
Services, or any part of Services without paying for them; (iii) you otherwise violate the terms and
conditions of this Agreement or any promotion agreement; (iv) you transfer, encumber or relocate your
Equipment (unless you relocate such equipment as part of a residential move into an area that can
receive Programming); (v) you assign or attempt to assign any of your rights, duties or obligations
under the terms and conditions of this Agreement or any promotion agreement; (vi) you are receiving
applicable services from a third party billing agent and become ineligible for such services; or (vii) any
act of bankruptcy on your part or the commencement of bankruptcy proceedings against you.

D. If your Services are canceled or disconnected for any reason, you are still responsible for payment
of all outstanding balances accrued, including without limitation any applicable Fees.

E. You understand that, except in certain limited circumstances, charges for Services, once charged to
your account, are nonrefundable and no refunds or credits will be provided in connection with the
cancellation of subscriptions. If you received a discounted price in exchange for your agreement to pay
for your Services on a multi-month basis, and you cancel your Services prior to the expiration of your
multi-month subscription, you understand and agree that you are not entitled to any refund or credit for
the unused portions of your multi-month subscription and that we may retain any prepaid monies as
liquidated damages.

4. EQUIPMENT
A. In order to receive Services it will be necessary for you to purchase or lease certain reception

equipment consisting primarily of a DISH Network compatible satellite receiver(s), satellite
antenna(s), low noise block converter(s) with integrated feed(s) (“LNBFs”) and remote control(s)
(collectively, “Equipment”). Receiver(s) provided to you may also be equipped with a conditional
access card (“Smart Card”) inserted into a slot in such receiver. Not all receivers with a Smart Card
slot require Smart Cards for proper authorization. Smart Cards remain the property of DISH Network
at all times and any tampering or other unauthorized modification to any Smart Card is strictly
prohibited and may result in, and subject you to, legal action. You agree to return Smart Cards to us
upon our request.

B. Smart Cards are non-transferable. Your Smart Card will only work in the DISH Network receiver to
which it was assigned by DISH Network. If you report to our Customer Service Center that your Smart
Card was lost, damaged, defective or stolen, then we will replace it, as long as there is no evidence of
unauthorized tampering or modification. A replacement fee will apply (“Smart Card Replacement
Fee”). In addition, in order to minimize downtime for your Equipment, DISH Network will, upon your
request, deliver a replacement Smart Card to you via overnight delivery in which event our overnight
delivery fee (“Overnight Delivery Fee”) will apply.

C. DISH Network reserves the rights to alter software, features and/or functionality in your DISH
Network receiver, provide data and content to Personal Video Recorder/Digital Video Recorder
(“PVR/DVR”) products, store data and content on the hard drives of PVR/DVR products, and send
electronic counter-measures to your DISH Network receiver, through pe riod ic down loads. DIS H
Network will use commercially reasonable efforts to schedule these downloads to minimize
interference with or interruption to your Services, but shall have no liability to you for any
interruptions in Services arising out of

D. DISH Network's PVR/DVR Products allow you to record programming in digital format. Total
recording time varies depending on your receiver and the natu re of the programs being recorded. DISH
Network does not guarantee access to or recording of any particular programming. Most programming
is the copyrighted material of the third party that supplies it, is protected by copyright and other
applicable laws, and may not be reproduced, published, broadcast, rewritten, or redistributed without
the written permission of the third party that supplied it except as permitted by the “fair use”
provisions of the U.S. copyright laws. DISH Network may, in its sole discretion, add, change or
remove features of its PVR/DVR Products and, upon notice to you, introduce or change fees for the
use of PVR/DVR Product features. DISH Network will notify you of any change that is within its
reasonable control.

or related to such downloads.

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E. Your DISH Network receiver contains components and software that are proprietary to DISH
Network. You agree that you will not try to reverse-engineer, decompile or disassemble any software or
hardware contained within your receiver or our Smart Card. Such actions are strictly prohibited and
may result in the termination of this Agreement, disconnection of your Services and/or legal action.

F. To optimize the operation of your Equipment, you must connect each DISH Network receiver on
your account to a land-based telephone line. For accounts containing multiple receivers, each receiver
must be continuously connected to the same land-based telephone line. Failure to connect each receiver
to the same land-based telephone line may result in interruption or disconnection of Services.

G. If your Equipment is stolen or otherwise removed from your premises without your authorization,
you must notify our Customer Service Center immediately, but in any event not more than three (3)
business days after such removal to avoid liability for payment for unauthorized use of your
Equipment. You will not be liable for unauthorized use that occurs after we have received your
notification.

H. You are licensed to use the software provided in your DISH Network receiver(s), as updated by
DISH Network from time to time, solely in executable code form and so lely in conjunction with lawful
operation of the DISH Network receiver(s) that you purchased or leased. Y o u may not copy, modify or
transfer any software provided in your DISH Network receiver(s), or any copy thereof, in whole or in
part. You may not reverse engineer, disassemble, decompile or translate such software, or otherwise
attempt to derive its source code, except to the extent allowed under any applicable laws. Any attempt
to transfer any of the rights, duties or obligations of this license agreement is null and void. You may
not rent, lease, load, resell for profit or distribute any software provided in your DISH Network
receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms
and conditions of this license agreement, and DISH Network and its suppliers reserve all rights not
expressly granted to you. Except as stated above, this license agreement does not grant to you any
intellectual property rights in the software. If you breach any term or condition of this license
agreement, this license agreement will terminate immediately upon notice to you.

5. LEASED EQUIPMENT
A. DISH Network may , from time to time, lease certain Equipment to subscribers. If you elect to lease

Equipment from DISH Network, the terms and conditions of the applicable promotional lease
agreement shall apply, which are in addition to (and without limitation of) the terms and conditions of
this Agreement. Unless otherwise provided in your promotional lease agreement, such Equipment shall
at all times remain the sole and exclusive property of DISH Network and we will have the right, in our
sole discretion, to provide or replace leased Equipment with new or reconditioned Equipment and to
remove, or require the return of, such Equipment upon cancellation or disconnection of your Services
for any reason. None of such Equipment shall be deemed fixtures or part of your realty. Our ownership
of such Equipment may be displayed by notice contained on it. You shall have no right to pledge, sell,
mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with such Equipment (or
any notice of our ownership thereon) at any time. Any reinstallation, return of, or change in, the
location of such Equipment shall be performed by us at our service rates in effect at the time of such
service. You shall not attach any electrical or other devices to, or othe rwise alter any, Equipment
without our prior written consent. We reserve the right to make such filings as may be determined to be
necessary by us in our sole discretion to evidence our ownership rights in such Equipment, and you
agree to execute any and all documents as may be so determined to be necessary for us to make such
filings. You are responsible for preventing the
recommend that such Equipment be covered by your homeowners, renters or other insurance policy.

B. Upon termination of your Services, you must notify our Customer Service Center or call the
telephone number set forth in your promotion agreement to schedule the return of your leased
Equipment. If such Equipment is not returned in w orking order, normal wear and tear excepted, certain
charges will apply as described in your governing promotion agreement. You are responsible for, and
agree to pay, any costs of repair, replacement or other costs if you do not return such Equipment in an
undamaged condition.

loss or destruction of leased Equipment and we

C. You shall notify us promptly of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment shall be performed by us or our designee(s).
DISH Network may charge you for any repairs that are necessitated by any damage to, or misuse of,
such Equipment.

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Residential Customer Agreement

6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
DISH Network may sell, assign or transfer your account to a third party without notice to you. You

may not assign or transfer your Services without our written consent which will not be unreasonably
withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your
Equipment or if your account has an outstanding balance.

7. LIMITATION OF OUR LIABILITY

A. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL
BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH
DELAY OR NONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF
DISH NETWORK'S ACCESS TO ALL OR ANY PORTION OF SERVICES, THE RELOCATION OF ALL OR ANY
PORTION OF THE SERVICES TO DIFFERENT SATELLITE(S), A CHANGE IN THE FEATURES AVAILABLE WITH
YOUR DISH NETWORK DBS EQUIPMENT, ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR
ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE, SATELLITE OR
UPLINK F AILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL.

B. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL
BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF
RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.

C. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW, NEITHER WE NOR
OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY,
EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK DBS OR ANY OTHER EQUIPMENT OR
ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION ANY
IMPLIED WARRA NTY OF MERCHA NTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED AND EXCLUDED.

D. IN NO EVENT SHALL WE, OUR THIRD PARTY BILLING AGENTS, OR ANY OF OUR OR THEIR AFFILIATES
HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING
OUT OF OR RELATING TO DBS OR ANY OTHER EQUIPMENT OR RESULTING FROM OUR FURNISHING OR
F AILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT, FAILURE,
DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.

E. It is your responsibility to impose any restrictions on viewing by you, other members of your
household, or guests, and we, our third party billing agents, or any of our or their affiliates shall have
no liability to anyone due to, or based upon, the content of any of the Services furnished to you.

8. WARNING AGAINST PIRACY AND INFRINGEMENT
A. It is a violation of various U.S. federal and state laws to receive any Services, or any portion of such

Services, without paying for them. The penalties for violating such laws can include imprisonment and
civil damage awards of up to $110,000 per violation.

B. Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify
Equipment to receive encrypted (scrambled) television programming without payment of required
subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or
both. Any person who procures or willfully causes such modification to Equipment is an accessory to
that offense and may be punishable in the same mann er. Investigative authority for violations lies with
the Federal Bureau of Investigation. Equipment may incorporate copyright protection technology that
is protected by U.S. patents and other intellectual property rights. Use of such copyright protection
technology must be authorized by Macrovision, and is intended for home and other limited pay-per­view uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is
prohibited.

9. GENERAL
A. Physical Address/Change of Address. When setting up your DISH Network account, you agree to

provide us with the physical street address where your Equipment will be located and your Services
provided. A post office box does not constitute a physical address and is not sufficient to meet this
requirement. You agree to give us prompt notice of your change of name, mailing address, physical
address where your Equipment is located, or telephone number. You may do this by notifying our
Customer Service Center by telephone or in writing.

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B. Notice. If we send you notice, it will be considered given when deposited in the U.S. Mail,
addressed to you at your billing address or hand-delivered to you. Our notice to you will also be
effective if provided on your billing statement or by telephone. If you give notice to us, it will be
deemed given when received by us at the address listed in this Agreement.

C. Credit Checks. You authorize DISH Network to investigate your financial responsibility and
creditworthiness, including without limitation acquiring credit reports and histories, and to report any
payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have the right
to notify DISH Network if you believe we have reported inaccurate information about your account to
any Consumer Reporting Agency. Please include the specific item of dispute and why you believe the
information reported is in error in any such notice.

D.Personal Information. If you have an on-line account with us, you are fully responsible for
maintaining the confidentiality of your password and account username and for all activities that occur
under your password and/or account. You agree to: (i) keep your account username and password
confidential and not share them with anyone else, and (ii) immediately notify us of any unauthorized
use of your password and/or account or other breach of security.

E. Applicable Law. This Agreement, including without limitation all matters relating to its validity,
construction, performance and enforcement, and any claim, complaint or dispute arising out of or
related to this Agreement or Services, shall be governed by the laws of the State of Colorado without
giving effect to its conflict of law provisions. These terms and conditions are subject to amendment,
modification or termination if required by such regulations or laws. If any provision in this Agreement
is declared to be illegal or in conflict with any law or regulation, that provision may be deleted or
modified to the maximum extent permitted under applicable law, without affecting the validity of any
other provisions.

F. Billing Agents. We may enter into relationships with third parties to provide billing and other
services on our behalf in which case the terms and conditions of this Agreement shall apply to such
third parties as applicable under the circumstances.

G. Other. No salesperson, installer, customer service representative, authorized retailer, or other
similarly situated individual is authorized to change the terms and conditions of this Agreement. DISH
Network may, however, change the terms and conditions of this Agreement at any time and from time
to time in its sole discretion and will notify you if that occurs. The terms and conditions of this
Agreement that either are expressly stated to survive or by their nature would logically be expected to
survive its expiration or termination shall continue thereafter until fully performed. This Agreement is
in addition to any other written agreement between you and DISH Network, including without
limitation any installation agreement, lease agreement or promotion agreement. Any and all prior oral
or written representations, warranties, covenants, understandings or agreements regarding the subject
matter hereof are incorporated by reference in, or superseded by, this Agreement, and such other prior
oral or written representations, covenants, understandings or agreements shall be of no further force or
effect whatsoever . In the event of any conflict between the terms and conditions of this Agreement and
any promotion agreement, the terms and conditions of such promotion agreement shall be controlling.

FCC COMPLIANCE

The following text is extracted from Federal Communications Commission (FCC) regulations, as of
the publication date of this Guide. Contact the FCC (see following) or your library for the complete
text of the regulations.

TELEPHONE COMMUNICATION

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the back panel of this equipment is a label that contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.

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A plug
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
RJ-11 telephone cord and modular plug is provided with this product. It is designed to be connected to
a compatible modular jack that is also compliant, such as RJ-11. See installation instructions for
details.

The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local
telephone company. For products approved after July 23, 2001, the REN for this product is part of the
product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately
shown on the label.

FCC Ringer Equivalence Number (REN): 0.5B

If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice isn't practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary. The telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the operation of the
equipment. If this happens the telephone company will provide advance notice in order for you to
make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact DISH
Network at 1-800-333-DISH (3474). If the equi pment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment until the problem is resolved.

There are no user serviceable parts inside.

and jack used to connect this equipment to the premises wiring and telephone network must

Connection to party line service is subject to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone company or a qualified installer.

COMPLIANCE INFORMATION STATEMENT

EchoStar Technologies Corporation, 94 Inverness Terrace East, Englewood CO., [phone],
declares that:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. This equipment has
been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

-- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

-- Consult the dealer or an experienced radio/TV technician for help.

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Notes

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