Dish Network DP21 User Manual

DishPro 21 Multi-Dish Switch
Installation Guide

Important Safety Instructions

You must keep safety inmind whenyou install anduse the DP21 switch.
Refer to thesafety instructions inthe installation instructions thatcame
with your system. In this Guide, the following notes tell you when you
need to pay special attention:

Marks a procedure wherethe following
may happen:

• Personal injury or death may occur.

• Equipment or property may be damaged.

Marks the following issues:

• Importantoperation or maintenance instructions
follow.

• Special attention is required.

Important Regulatory Factors

This device complies with Part15ofthe FCC Rules.
Operation is subject to the following two conditions:

(1) thisdevice may notcause harmful interference, and
(2) thisdevice must accept any interference received,

including interference thatmay cause undesired operation.

Contents

Introduction.....................................page 4

How to Install the DP 21 Switch .....page 5

Operating with a DishPro

Compliant Splitter.....................page 10

Wiring D iagrams.............................page 10

Limited Warranty ............................page 14

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Introduction

A DishPro 21 (DP21) Multi-Dish Switchallows you to receive signals
from two DishPro LNBFs, and route these signals to a DishPro satellite
receiver (seepage 10 forwiring diagrams).

This guide explains howtoinstallaDP21 Multi-DishSwitch. Usethis
guide along with the DishProInstallationInstructionsthat arein the user
guidethat came withyour receiver.

The DP21 switch can be used only with DishPro LNBFs,
DishPro Receivers, andnon-DishProreceivers equipped
with the DishPro Adapter. DishPro products can be
identified by the DishPrologo shown below.

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How to Install a DP21 Switch

The followinginstructions assume you have already
pointed yourdish for the strongest possible signal, that you
have run Check Switch with the DishPro LNBF
connected directly to the receiver’s Satellite In port,and
that youhave takenasoftware upgrade from thesatellite. If
not, follow the Dish installation instructions thatcame with
your receiver.

Connections

1. Mount the DP21switch onto theside of a building, or on some

other sturdy structure. Make sure that the switch is mounted with
the port labeled To Receiver Satellite In pointing down. Fasten
the switch tightly to the surface.
Note: The DP21 switch is designed for outside use

Youcanhaveupto200feetofRG-6cablebetweena
DishProLNBF and a DishPro satellite receiver with the
DP21Switchconnected at any pointalongthe200feetof
RG-6 cable. The cable mustbeRG-6 or Series6and
marked for use at 2200MHz orhigher.If you are unsure
contact your local DISH Network retailer, or DISH
Network at 1-800-333-DISH (3473) to arrange for a
professional installation. Use of the incorrect type of
cable may affect system operationorperformance.

.

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2. Connect thecoaxial cables from a DISH 500 or a DISH 300 tothe

ports on theDP21 switch labeled To Dish as shown in the wiring
diagrams that begin onpage 10.

3. Connectt he cable fromthe satellitereceiver port labelled Satellite

In to the DP21 portlabeled To Receiver Satellite In.

Run Check Switch

After you haveconnectedcables and DP21 Switches to allreceivers in
the system, run Check Switch oneach receiverinyour system, oneat a
time. To do this, follow these instructions which apply to most receivers
or consult your user guide:

1. Select the Main Menu, then System Setup,

Installation,andPoint Dish/Signal.

2. A Point Dish/Signal menu similar to the one shown as Figure 1

on page 7 willopen.

3. Select Check Switch. The Check Switch screenwill open.

Select Check.

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Figure 1. Point Dish/Signal

4. The Check Switch procedure will run.When it finishes, you will

see an Installation Summary screen similar to Figure 2 on
page 8.This screen shouldidentifythe installed switch as a DP21.
You should see every satellite location that your system is receiving
on the Satellite line, andtheword “All” on the Transp line under
both 1 and 2.

7

Figure 2. Installation Summary
with Identified Devices

Note: If you use a DishPro compliant splitter, one side of the splitter

blocks thecommunications between the receiver and theLNBF, but will
allow the satellite TV signals to pass. You will see an Installation
Summary screen similar to the oneshown in Figure 3,which will
identify the DP Single LNBF as a “Feed.” This is OK because the
satellite signal from the DP Single LNBF is still being received from all
transponders. See the next section regarding operating with a DishPro
compliant splitter.

8

Figure 3. Installation Summary
without Identified Devices

5. If the Installation Summary doesnotshow that Check Switch

completed successfully as showninstep 4, check your connections
on all cables at the receivers, switches,and LNBFs, and then run
Check Switch again.

6. If you still do not see the Satellite reception verified message,

turn the receiver off and reconnect your it directly to the LNBF so
you can upgrade your receiver’ssoftware(see your receiver’s user
guide formore information).After receiving the upgrade, reinstall
your DP21 and run check switch.

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7. If you still do not see the Satellite reception verified message,

call the DISH Network CustomerService Center at 1-800-333­DISH (3474).

Operating with a DishPro Compliant Splitter

When using a DishPro compliant splitter to split the signal from a
DishPro single LNBF (asshown in Figures 4 and 5), the receiver whose
DP21 switch is connected to the passing side of the splitter mustbe
plugged into a live power outlet at all times. If not, theDishPro single
LNBF will not haveany power and willnotbe able to provide satellite
signal to the other receiver.

Wiring Diagrams

The wiring diagrams thatbegin on page 11 omit cable drip
loopsand grounding forclarity.Make sureto usedrip loops,
and to ground the systemper the National Electrical Code
(NEC) and all local electrical codes.

The wiring diagrams that begin on page 11 show optional
splitters between theL N BFs and the DP21. Only use
DishPro compliant splitters. Use of splitters that are not
DishPro compliant may causeundesirable operation,
including loss of channels, blackscreens, and incorrect

Check Switch results.

10

Figure 4. DISH 500 with DishPro Twin LNBF,

DISH 300 with a Single LNBF, Two DP21 Switches, and a

DishPro Compliant Splitter. Supports two receivers from

three satellite locations.

11

Figure 5. Two DISH 300s with Single DishPro LNBFs, Two

DP21 Switches, and Two DishPro Compliant Splitters.

Supports two receivers from two satellite locations.

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Figure 6. One Dish 500 with a Twin LNBF, One Dish 300

with a Single LNBF, and One DP21 Switch. Supports one

receiver from three satellite locations and one receiver

from two satellite locations.

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Limited Warranty

This warranty extends only to the originaluser of the DISH Network™DP21
Switch (“you,” “your”) andi s limited to the purchaseprice of the switch.
EchoStar CommunicationsCorporation and its affiliatedcompanies (“we,” “our,”
“us”) warrant thisswitch controlagainst defectsi n materials orworkmanship as
follows.

For oneyear from the original date of purchase, ifwe find that the switch is
defective subject to the limits of this warranty, we will replace the switch at no
chargefor parts or labor.We warrant any suchwork done against defects in
materials or workmanship for the remaining part of the original warranty period.

This warranty does not cover installation of the DISH Network System; consumer
instruction; physical set up or adjustment ofany consumer electronic device;
switch batteries; signal receptionproblems; loss of use of the equipment;unused
programming charges duet o equipment malfunction;cosmetic damage;damage
due tolightning, electrical or telephone line surges, fire,flood, or other actsof
Nature; accident; misuse; abuse;repair or alteration byother than our factory
service; negligence; commercial or institutional use; improper or neglected
maintenance; equipment sold ASIS or WITH ALL FAULTS; equipment removal
or reinstallation; shipping damage ifthe equipment was not packed andshipped in
the mannerwe prescribe; nor equipment purchased,serviced, or operated outside
the contiguous United States of America.

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR
EXCLUSIVE REMEDY. WE SHALL NOT BE HELD LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESSED OR IMPLIED WARRANTY ON THISDEVICE, NOR FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGE RESULTING FROM THE

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USE OF, OR INABILITY TO USE, THIS DEVICE. UNDER NO
CIRCUMSTANCES SHALL OUR LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS DEVICE. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS DEVICE IS LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. WERESERVE THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF WE DETERMINE ANY OF THE ABOVE EXCEPTIONS TO
HAVE CAUSED THIS DEVICE NOT TO HAVE PERFORMED PROPERLY.
THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL
OR CONDITIONAL ACCESS NUMBERS, HAS BEENALTERED OR
REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE DEVICE
HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.

This warranty gives you specific legal rights which may vary from stat e to state.
Some states do not allow the exclusion or limitations of incidental or
consequential damages, or allow limitations on the duration of an implied
warranty, so those limitations may not apply to you.

Advance Exchange Program

The Advance Exchange Program allows you tohave replacement equipment
shipped immediately to you (depending upon where you live, it could take three
to fivebusiness days).Along with replacement equipment, you wil l receive a
prepaid shipping label and instructions on how to return the defective equipment.

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The shipping charge, forreceiving replacement equipment andreturning the
defective equipment, is a one time fee based on EchoStar's competitive bulk
shipping rates (additional charges may apply outside of the continental US). This
fee will be charged to your billing account or your valid credit card.

If you do not ship the defective equipment to EchoStar within ten days after
receiving the replacement, your billing account orcredit card willbe chargedt he
market price of thereplacement. If you return the defective equipmentafter ten
days, you will receive a full refund less an administrative fee.

If your equipment is out of warranty and can be repaired your billing account or
credit card will be charged the standard repair feefor the replacement. If damage
to the defective equipment is found, which EchoStar in its sole discretion
determines has voi ded the warranty, or makes the equipmentunrepairable, your
billing account or credit card will be charged the market price of the replacement.

Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster
service,upon receipt of your equipmentyou will be shipped a replacement. Your
originalequipment willnot be available for return.

The equipment youreturn will be checked to verify whether it is covered under
this warranty. If the defective equipment is covered under this warranty, it will be
replaced and shipped back to you at no addi tional cost (additional charges may
apply outside of the continental US).

If your equipment is out of warranty and can be repaired your billing account or
credit card will be charged the standard repair feefor the replacement. If damage
to the defective equipment is found, which EchoStar in its sole discretion
determines has voi ded the warranty, or makes the equipmentunrepairable, your
billing account or credit card will be charged the market price of the replacement.

16

Accessory Warranty

An accessory is anyDISH Network branded equi pment, displayingthe DISH
Network logo, excluding t he receiver, Smart Card, cablesand hookups, and non­mechanicalcomponents. A one-year warranty becomes effective upon th e
activation of the DISH system or date o f purchase, ifbought separately.A proof
of purchase is required to verify the purchase date.If an accessoryhas an expired
warranty, no exchange will be issued. You may purchase replacement accessories
from DISH Network or your local retailer.

IfYouNeedHelp

Review this Guide.

™

Call the DISH Network
date of purchase and your customer account number ready.

A Representative will assist you. The Representative will try to troubleshoot any
problemyou may be having. He or shealso will check whetherthe switch is
covered under this warranty.

If the Representative finds that you should return the switch, you will get a
telephone number to callfor a Return Authorization (RA) n umber. Before
shippingany equipmentto us, you mustget a Return Authorization number from
the Service Center.

You must packagereturned equipment properly.Follow the instructions thatthe
Representative givesyou. Write the RA number inlarge, clearly visiblecharacters
on theoutside of the shipping box used to returnthe equipment.To avoid
confusion and misunderstandi ngs, we will return shipmentswithout an RA
number clearly visible on the outside of the box to you at your expense.

Service Center at 1-800-333-DISH (3474). Have the

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We will:
Check the switch, including whether it is coveredunder the warranty.
Replace any switch that we find is defective with a new or refurbished switch, if

the defective switch is covered under the warranty. W ewill ship the replacement
switch at our expense.

If a defective switch is not covered under the warranty, we will tell you. We may
assess youa flat rate charge for areplacement switch,including shippingand
insurance.

FCC Information

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of theFCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installati on. This equipment generates, uses and can radiate radio frequency
energyand, if not inst alled and used in accordance withthe instructions, may
cause harmful interference t o radio communications. However, there is no
guarantee that interference willnot occur in a particular installation. If this
equipment doescause harmfulinterferenceto radioor televisionreception,which
can bedetermined by turning the equipment offand on, the user is encouraged to
try tocorrect the interference by oneor more of thefollowing measures:

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

-- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

-- Consult the dealeror an experiencedradio/TV technician forhelp.
If you modify this equipment in anyway, youwill no longer be authorizedto use
it.

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Copyright © 2003, EchoStar Technologies Corporation, Englewood,
Colorado 80112. All rights reserved.

The information in this Guide may change without notice. Revisions
may be issued to tell you aboutsuch changes.

You should address comment s or questions about this Gu ide to

TechnicalPublications, EchoStar Technologies Corporation, 94
InvernessTerrace East, Englewood, Colorado 80112.

Document Number: 120131
Printed in China.
DISH Network is a trademark and service mark of EchoStar

Communications Corporation.
All productnames, trade names,orcorporate names mentioned in this

Guide are acknowledged to bethe proprietaryproperty ofthe registered
owners.