Denon DVD-3930CI Service Bulletin

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : OST-F1393 Date: September 30, 2008

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Model: DVD-3930CI

Subject: Firmware Correction.

The countermeasure is applicable only upon claim from the customer.

Symptom: Translation error in French. ("arrcat image" is not correct. We

improved to "arret image").

Solution:

MODIFICATION: We will supply the following program files for updating the

Back-end. Therefore, please record the Folder (include the firmware) on a blank CD-R separately and individually, and update the firmware in the Back-end on your customer's unit upon claim.

We corrected the firmware so that no malfunction occurs.

1) Preparation of the CD-R for rewriting. (1) Create the following folder on your PC and store the supplied program file for rewriting into the folder. DVD_3930¥ D393SAVD.ROM (2) Record the newly created folder onto a blank CD-R and create the Disc for rewriting.

Note: Upon recording the Disc:

1) When recording the supplied file on the blank CD-R, the format shall be "ISO9660" and the session shall be "CLOSE".

2) When recording the supplied file on the disc, please use the lowest recording speed that is available on your PC. If the file is recorded at a higher speed, the rewriting operation may fail due to improperly recorded data on the disc.

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CONFIDENTIALITY NOTICE:

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document.

2) Rewriting procedures of the FE/BE ROMs. (1) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and open the Disc Tray. (2) Put the recorded CD-R for rewriting the FE/BE on the Disc Tray and press the "OPEN/CLOSE" button.

1) The Disc Tray closes, the FL Display indicates "LOADING" and the update of the firmware starts automatically.

2) During the rewriting operation, the FL Display indicates "DISC READING" > "ERASE" > "WRITING" > "VERIFY" > "COMPLETE". (3) After indicating the "COMPLETE" on the FL Display, the Disc Tray opens automatically upon completion of the rewriting. Take out the Disc from the Disc Tray. (4) Turn off the Power Supply of the unit once.

3) Confirmation of the version: (1) Turn the Power Supply of the unit off. While holding the "PLAY" and "OPEN/CLOSE" buttons down simultaneously, turn the Power Supply of the unit on. (2) After indicating the " I>II " mark on the FL Display, press the numeral buttons on the remote control in the order of "3", "2", "6" and "5". (3) Press the "MENU" button on the remote control and confirm that the following firmware versions appear when the button was pressed at the first and the second times. At the first time: BE 8284-9 At the 2nd time: MAKE DAY 901

Cautions during the rewriting operation:

1) Please do not turn the Power off during the rewriting operation.

2) If the Display keeps indicating "LOADING" without changing to "COMPLETE" during the rewriting operation, wait longer than 5 minutes after closing the Disc Tray. Then, turn off the Power of the unit and start the rewriting operation from the beginning again.

Note: The replacement Flash ROM for the above model does not have the

improved firmware recorded to it. Therefore, please be sure to rewrite the BE ROM after replacement of the Flash ROM.

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CONFIDENTIALITY NOTICE: