Denon DVD-3800BDCI Service Bulletin OST-F1298
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-F1298
Date: April 23, 2008
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Model: DVD-3800BDCI
Subject: Correction of the Firmware.
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) When the picture with an early movement recorded in "Blu-ray
Disc" by "1080P/24" is output by the resolution of HDMI "1080P/24", the picture
might not be smoothly reproduced. (About once at a few minutes.)
2) When the scene with an early movement like "CH12" of specific DVD disc
(DON QUIXOTE) is reproduced, the picture might not be smoothly reproduced.
(About 2 and about 3 times at half hour.)
3) It is likely to fail in the HDMI authentication if the reproduction is stopped when
the Blu-ray Disc and the DVD disc have been reproduced by the resolution of
"1080i".
Solution:
MODIFICATION: Record each program file on your PC, and update the unit
upon repair of the unit.
* Program Files to be supplied:
The firmware has been corrected so that no malfunction occurs.
Version after the update: 080311
1) Installation of the "IP FIRMWARE (Updater tool)".
(1) Download "Updater tool" to PC from SDI, and unpack it.
(2) Click "Updater.reg", and PC will install it automatically.
2) Preparing the updating of the IP firmware of the unit.
(3) Please connect the unit to a TV (Display) with "Composite video".
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(4) Please connect the unit to PC with RS-232C straight cable.
(5) Turn on the power of the unit.
(6) Press the "OPEN/CLOSE" button and remove any Discs.
(7) Press the "OPEN/CLOSE" button and close the Tray.
(8) Press the buttons on the remote controller in the order of "2", "5", "8", "0" and
"CLEAR".
(9) Display indicates the following picture.
(10) Press the "6" button on the remote controller.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
(11) Press the "2" button on the remote controller. Caution! : Picture does not
output from HDMI output.
3) Update the IP firmware.
(12) Click "Updater.exe" on PC, and start the Updater firmware.
(13) Select the "UART" of "Target" selection, and press "Search" button.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
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