Denon DVD-3800BDCI Service Bulletin OST-F1518-1

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : OST-F1518-1 Date: July 8, 2009

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Model: DVD-3800BDCI

Subject: Correction of the Firmware.

Countermeasure is applicable only upon claim from the customer.

Symptom: 1) Blu-ray movie "An American Carol" freezes after previews play.

2) We have to add two more BD's: "BAND OF BROTHERS" and "Lionel Richie, Live; His Greatest Hits and More". The trailer/promo in the beginning of both discs plays correctly, but the Main Movie will not play at all.

3) It takes about two minutes until the JAVA of the Blu-ray disc "GHOST IN THE SHELL 2" reading is completed.

4) The picture and sound stop temporarily at "0:05:34" when "Cinema navigation" of Blu-ray disc "WALL･E" is reproduced.

5) When Blu-ray disc "Bedtime Stories" is played the previews will play and then the "Power ON" or "Loading" appears on the display and the previews begin again.

Solution:

MODIFICATION: Please burn each firmware on a blank CD-R separately, and

update the unit upon repair of the unit. * Program Files to be supplied:

FE/BE Firmware:

We corrected the firmware so that no malfunction occurs.

Version after the update: 1.120

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CONFIDENTIALITY NOTICE:

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document.

Note: Upon recording the Disc: a) When recording the supplied file on the blank CD-R, the format shall be "ISO9660" and the session shall be "CLOSE". b) When recording the supplied file on the disc, please use the lowest recording speed that is available on your PC. If the file is recorded at a higher speed, the rewriting operation may fail due to improperly recorded data on the disc.

FE/BE Firmware:

1) Rewriting procedures of the "FE/BE" ROMs. (1) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and open the Disc Tray. (2) Put the recorded CD-R on the Disc Tray and press the buttons on the remote control in the order of "9", "8", "7", "6" and "POP UP MENU/MENU". (3) The Disc Tray closes, the FL Display indicates "F/W-UP" and the update of the firmware starts automatically. (4) After indicating the "Ver: 1.120" on the FL Display, the Disc Tray opens automatically. (5) Take out the Disc from the Disc Tray. (6) Press the "OPEN/CLOSE" button and close the Disc Tray. (7) Do not turn off the Power Supply of the unit! (8) The FL Display indicates from "0%" to "100%". (9) The FL Display indicates "100%", and then indicates the checksum. (10) The new firmware is installed completely. (11) Pull out AC cable from the AC Strip.

2) Confirmation of the "FE/BE" version: (1) Press the "OPEN/CLOSE" button and close the Disc Tray. (2) Please confirm! "NO DISC" on the FL Display. (3) Press the buttons on the remote control in the order of "1", "2", "3", "4" and "DISPLAY".

(4) The following firmware versions appear on the GUI.

Cautions during the rewriting operation:

1) Please do not turn the Power of the unit off during the rewriting operation.

2) If the Display is not changing to the new firmware version during the rewriting operation, wait longer than 10 minutes after closing the Disc Tray. Then, turn off the Power on the unit and start the rewriting operation again from the beginning.

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CONFIDENTIALITY NOTICE:

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