Page 1
www.dolce-gusto.com
ECLIPSE
USER MANUAL
Page 2
1. SAFETY PRECAUTIONS 3
2. MACHINE OVERVIEW 5
3. BEVERAGE EXAMPLES 7
4. RECOMMENDATIONS FOR SAFE USE 8
5. FIRST USE 9
6. PREPARING A BEVERAGE 10
6.1 ONE CAPSULE (E. G. LUNGO) 10
6.2 TWO CAPSULES (E. G. CAPPUCCINO) 11
7. CLEANING 13
8. DESCALING AT LEAST EVERY 3-4 MONTHS 14
9. TROUBLESHOOTING 16
9.1 NO LIQUID COMES OUT – NO WATER? 16
9.2 NO LIQUID COMES OUT – CAPSULE / INJECTOR
BLOCKED? 16
9.3 VARIOUS 18
2
TABLE OF CONTENTS
Page 3
1. SAFETY PRECAUTIONS
1.
Read all instructionsand keep thesesafetyinstructions. Anytype of misuseoftheappliance may resultina potential injury.
2.
Connectthe appliance to amains powersocketwith an earth connectiononly. Mainsvoltagemustbe the sameasthe detailson the rating plate. The use ofincorrect connection will negate the guaranteeand
maybe hazardous.
3.
Thisapplianceisintendedto be used in householdonly. Itis notintendedtobeusedin following applications, and the guarantee will not
applyfor:
–staff kitchen areasin shops, offices andotherworking envir-
onments;
–farm houses;
–by clients inhotels, motels andother residential typeenvironments;
–bed and breakfasttypeenvironments;
4.
Your appliance is intendedfor domestic use inside thehome only at an
altitudebelow3400 m.
5.
In case ofany inappropriate use orfailure tocomply with the instructions,themanufacturer acceptsnoresponsibility and theguarantee may
notapply.
6.
Werecommend using the NESCAFÉ®DolceGusto® capsulesdesigned
andtestedfor the NESCAFÉ®DolceGusto®machine. They were
designedtointeracttogether- theinteraction provides thein-cupquality
thatNESCAFÉ®DolceGusto® is knownfor. Each capsule is designed
toprepare a perfectcup, and cannot bereused.
7.
Donotremovehotcapsulesby hand. Always usecapsuleholder handle
todisposeof used capsules.
8.
Alwaysuse the appliance on aflat, stable, heatresistant surfaceaway
fromsourcesof heat or watersplashes.
9.
Toprotectagainst fire, electricshock and injury topersons donot
immersethe powercord, plugsor the appliance in wateror otherliquid.
Avoidspillage on the plug. Never touchthe powercordwithwet hands.
Donotoverfillthe watertank.
10.
In case ofan emergency remove theplug from the mains power socket
immediately.
11.
Closesupervision is necessary whenthe applianceisused near children.Keepthe appliance / powercord/ capsuleholder out ofreachof
children.Children shouldbe supervisedtoensure thattheydo not play
withthe appliance.Neverleave theappliancewithout surveillance
whilemakinga beverage.
12.
Thisapplianceisnotintended for useby children orpersonswith
reducedphysical, sensoryor mentalcapabilities, orlackof experience
andknowledge, unless they have been givensupervisionor instruction
concerninguse ofthe applianceby a person responsiblefortheirsafety.
Personswho havea limited orno understanding ofthe operationand
useofthis appliance mustfirstreadand fullyunderstand the contents
ofthe usermanual, and whereappropriate seek additional guidance on
itsoperation and use from theperson responsiblefor theirsafety.
13.
Donotuse the appliance withoutthe driptray and drip grid, except
whena very tall mugis used. Donotusethe appliancefor hot
waterpreparation.
14.
Forhealth reasons, alwaysfill the watertankwith fresh drinking
water.
15.
Afteruse of theappliance always remove thecapsule andclean the
capsuleholder. Empty andclean thedrip tray and capsule bin
daily.Usersallergic to dairyproducts: Rinse theapplianceaccording to thecleaning procedure.
16.
Theheating element surface is subjecttoresidual heat afteruse
andplastichousingsmay feel warm totouch several minutesupon
use.
17.
Unplugfrom the mainspower socket whennotin use.
18.
Unplugfrom the mainspower socket beforecleaning. Allow tocool
beforeputtingon ortaking offparts, beforecleaning the appliance.
Neverclean wetor immerseapplianceinany fluid.Never cleanthe
appliancewith runningwater. Neveruse detergents to cleanthe
appliance.Clean theapplianceonlyusing soft sponges/brushes.
Thewatertankshould be cleanedwith a cleanfood-safebrush.
19.
Neverturnthe machineupside down.
20.
Ifaway forprolonged periods, onholiday, etc. theappliancemust
beemptied, cleaned and unplugged.Rinsebefore reuse. Operate
therinsecyclebeforere-using yourappliance.
21.
Donotturn off the applianceduringthe descaling process. Rinse
thewatertankand clean the appliance toavoidanyresidual
descalingagent.
22.
Anyoperation, cleaningand care other than normal use mustbe
undertakenby after-salesservice centres designated by
NESCAFÉ®DolceGusto® hotline. Do notdismantle appliance and
donot putanything into openings.
23.
In case ofintensive use withoutallowingsufficient coolingtime,
theappliance will stop functioningtemporarily with the redindicatorlightblinking. This is toprotectyourappliancefrom overheating.Switchthe applianceoff for20 minutes toletit cool down.
24.
Donotoperate anyappliancewith a damagedcordorplug. If the
powercord is damaged, it mustbe replacedbythemanufacturer,
itsserviceagentorsimilarly qualified persons inordertoavoid a
hazard.Do not operateany appliance that malfunctionsorhas been
damagedin any manner. Unplug cordimmediately. Return the
damagedapplianceto the nearestauthorised servicefacilitydesignatedby NESCAFÉ®DolceGusto® hotline.
25.
Theuse of accessory attachments notrecommended by the appliancemanufacturermay resultin fire, electric shockorinjuryto persons.
26.
Donotlet the cord hang overtheedge ofa tableor counter,or touch
hotsurfacesorsharp edges. Donotallow thecordto dangle(risk of
trippingup). Nevertouchthe cord with wethands.
27.
Donotplace on orneara hot gasor electric burner, orin a heated
oven.
28.
Todisconnect, turn themachineoff, then remove the plug from the
mainspower socket. Do not unplug bypullingthe cord.
Page 4
29.
Alwaysinsert the capsuleholder in themachine toprepare a beverage.
Donotpull outthe capsule holderbefore theindicatorstops blinking.
Theappliancewill notwork if the capsuleholder is not inserted.
30.
Machinesequipped with a lockinghandle: Scalding mayoccur ifthe
lockinghandle is opened during the brewing cycles. Donot pull up the
lockinghandle before thelights on the machinestop flashing.
31.
Donotput fingers under theoutlet during beveragepreparation.
32.
Donottouch theinjector ofthe machinehead.
33.
Nevercarrythe applianceby the machinehead.
34.
Thecapsule holder is equipped witha permanentmagnet. Avoid placingthe capsuleholder near appliancesand objectsthatcanbe damagedby magnetism, e.g. creditcards, USB drives andother data
devices,videotapes, televisionand computermonitors with picture
tubes, mechanical clocks, hearing aidsandloud speakers.
35.
Patients withpacemakers ordefibrillators: Do not hold thecapsule
holderdirectlyover the pacemaker ordefibrillator.
36.
Ifthe mains powersocket does not matchthe plug on theappliance,
havethe plugreplacedwitha suitable type byaftersales service
centresdesignated by NESCAFÉ®Dolce Gusto® hotline.
37.
Packaging is made ofrecyclable materials. Contactyourlocalcouncil /
authorityfor furtherinformationon recyclingprograms. Your appliance
containsvaluablematerials which can berecoveredor recycled.
38.
Foradditional guidanceonhow touse theappliance, refertothe user
manual onwww.dolce-gusto.com orcall NESCAFÉ®DolceGusto®
hotlinenumber.
39.
Pleasebe awarethat the appliance is still using electricity whilst in
eco-mode (0.31W/hour).
40.
Keep theapplianceand itscordout ofreachof childrenaged lessthan
8years. Childrenshall notplay with the appliance.
41.
Thisappliancecanbe used by childrenaged from 8 yearsand above
andpersons with reducedphysical, sensoryor mental capabilities or
lackofexperience andknowledge if theyhave been given supervision
orinstruction concerning use ofthe applianceina safewayand ifthey
understandthe hazards involved.
42.
Cleaningand user maintenance shallnotbe made bychildrenunless
theyare olderthan8 andsupervised byan adult.
Toreduce therisk offireor electricshock, do not removethe
cover. No userserviceableparts inside. Repairshouldbe
done byauthorizedservicepersonnel only!
EUROPEAN MARKETS ONLY:
Thinkof theenvironment!
Yourappliance contains valuable materials which can be
recovered orrecycled.
Leave it ata local civic waste collection pointor at an
approvedservice centre, whereit will be disposed ofproperty.European Directive 2012/19/EUon Waste Electrical and
Electronic equipment (WEEE), stipulatesthat used household appliancesmust notbe disposed ofin normal unsorted
municipal waste. Old appliances must be collectedseparatelytooptimise thesortingand recycling of their parts
and toreduce the impacton human health and the environment.
The guarantee does not cover appliances that do not work or do not
workproperly becausethey have not been maintained and/or descaled.
Page 5
4 5 61
10 11 13 1412
2 73 8 9
15
1.
Cold water icon
2.
XL volume function
3.
ON/OFF icon / Descaling signal / Error signal
4.
Used capsule icon
5.
Hot water icon
6.
Touch volume selector / Bar display
7.
Capsule holder
8.
Rinsing tool
9.
Water tank
10.
Injector
11.
Drip grid
12.
Drip tray
13.
Cleaning needle
14.
Injector tool
15.
Capsule bin
ECONOMY MODE:
After 5 minutes of non-usage.
TECHNICAL DATA
AU/GB
220-240 V, 50/60 Hz, 1340-1600 W
max. 15 bar
1 L
~3.5 kg
5–45 °C
41–113 °F
A = 27.4 cm
B = 34.6 cm
C = 33.2 cm
2. MACHINE OVERVIEW
5
Page 6
2. MACHINE OVERVIEW
6
AUTOMATIC OPENING
Press ON / OFF icon. Machine moves automatically to beverage preparation position.
MANUAL CLOSING
Close machine manually. Make sure that capsule holder is
empty.
OPENING / CLOSING
Page 7
3. BEVERAGE EXAMPLES
7
Adjust drip tray Select volume Choosehot orcold
ESPRESSO CAPPUCCINO CHOCOLETTO CAPPUCCINO ICE
Page 8
Neveradd hotwater tothe water tank!
Forrinsingand beverage preparation only usedrinking water.
Always keep the machine upright! Afterfinishingpreparation,bar displayflashes and
ON/ OFF icon blinks red for about 5seconds. Dur-
ing thattime do nottry to pull out thecapsule
holder!
Donottouch plugwith wethands. Do nottouch
machine with wet hands!
Neveruse awet sponge. Only use asoftdamp
cloth toclean the topof the machine.
Donottouch usedcapsule after beverage preparation! Hot surface, risk of burns!
Nevertouchinjector with surface of finger!Do not
use machinewithout injector!
Donotuse the rinsingtool forteaor hotwater preparation.
Ifaway formore than2 days (on holidays etc.)the
machine must beemptied, cleaned and
unplugged. Before reuse rinsemachine according
toinstructions in 7.“Cleaning” onpage 13, beginningwithstep4 to step8.
8
4. RECOMMENDATIONS FOR SAFE USE
Page 9
1
Ensure to use the correct mains voltage asgivenin
2.“MACHINE OVERVIEW” onpage 5. Connectpowerplugto
mains powersocket. Press ON/ OFFicon. Machine moves
automaticallyto preparinga beverage position.
2
While machine is heatingup, ON / OFF icon starts blinking
red.After approx. 30seconds, ON/ OFF iconlights upsteady
green.Machine is ready to use.
3
Rinse water tank manually with freshdrinkingwater. Fill
watertank withfresh drinking water.Insert water tankinto
machine.
4
Make sure thatrinsingtool is incapsule holderand capsule
holderis in machine. Place an emptylarge container underneath the coffee outlet.
5
Start rinsing with coldwater: Setbardisplayto maximum
level with touchvolume selector.Touch coldwater icon.
Machine starts rinsing. Lights onbar display vanishprogressively.
6
Waituntil countdownis finishedand machine stops.
7
Continuerinsing withhotwater. Set bardisplayto maximum
level with touchvolume selector.Touch hotwatericon.
Machine starts rinsing. Lights onbar display vanishprogressively.
8
Waituntil countdownis finishedand machine stops.
9
Removerinsing tool. Warning: Hot water! Handle with care!
Emptycontainer. Fill watertank withfresh drinking water.
Insertwater tank into machine. Place drip gridon driptray.
Reinsertdrip tray.
9
5. FIRST USE
Page 10
6. PREPARING A BEVERAGE
6.1 ONE CAPSULE (E. G. LUNGO)
1
Check ifthe watertank contains enough fresh drinking
water. Switch on machine. While machine is heating up,ON
/ OFF icon starts blinking red. After approx. 30seconds, ON /
OFF iconlights up steadygreen. Machineis ready to use.
2
Adjustdrip tray position.Place cupwith correctcupsize on
driptray. See 3. "BEVERAGE EXAMPLES"or package.
3
Pull out capsule holder.Make sure rinsingtool is notinside.
Insertcapsule incapsule holder. Insert capsule holderinto
machine.
4
Use touchvolume selector to illuminate amountof bars in
accordance withthe numberof bars shownon capsule, or
selectamount of bars toyour own taste. Choose XL beverage
for anextra bigcup. Waitaround1.5min ifyouwant to preparea second extra bigcup.
5
Touchhotwater icon(orcold watericon–depending on
beverage). Beverage preparationstarts. Staybeside the
machine throughout thepreparation! Bar display lights vanishprogressively. Machine stops preparationautomatically.
6
Afterfinishingpreparation bar display flashesand ON / OFF
iconblinks red for about5 seconds. Duringthattime do not
trytopull out the capsule holder!
7
Afterextraction is finishedremove cup from driptray.
8
Usedcapsule iconblinks orange until capsule is removed.
Pull out capsule holder.Remove used capsule. Put used capsule in capsule bin.
9
Rinse capsule holder with fresh drinkingwater fromboth
sides.Dry capsule holder.Insert it back intomachine. Enjoy
your beverage!
10
Page 11
1
Check ifthe watertank contains enough fresh drinking
water. Switch on machine. While machine is heating up,ON
/ OFF icon starts blinking red. After approx. 30seconds, ON /
OFF iconlights up steadygreen. Machineis ready to use.
2
Adjustdrip tray position.Place cupwith correctcupsize on
driptray. See 3. "BEVERAGE EXAMPLES"or package.
3
Pull out capsule holder.Make sure rinsingtool is notinside.
Insertfirst capsule in capsule holder. Insertcapsule holder
intomachine.
4
Use touchvolume selector to illuminate amountof bars in
accordance withthe numberof bars shownon capsule, or
selectamount of bars toyour own taste. Choose XL beverage
for anextra bigcup. Waitaround1.5min ifyouwant to preparea second extra bigcup.
5
Touchhotwater icon(orcold watericon–depending on
beverage). Beverage preparationstarts. Staybeside the
machine throughout thepreparation! Bar display lights vanishprogressively. Machine stops preparationautomatically.
6
Afterfinishingpreparation,bar displayflashes and ON/ OFF
iconblinks red for about5 seconds. Duringthattime do not
openlocking handle!
7
Usedcapsule iconblinks orange until capsule is removed.
Pull out capsule holder.Remove used capsule. Put used capsule in capsule bin.
8
Insertsecond capsule incapsule holder.Insert it back into
machine.
9
Use touchvolume selector to illuminate amountof bars in
accordance withthe numberof bars shownon capsule, or
selectamount of bars toyour own taste.
11
6. PREPARING A BEVERAGE
6.2 TWO CAPSULES (E. G. CAPPUCCINO)
Page 12
6. PREPARING A BEVERAGE
6.2 TWO CAPSULES (E. G. CAPPUCCINO)
10
Touchhotwater icon(orcold watericon–depending on
beverage). Beverage preparationstarts. Staybeside the
machine throughout thepreparation! Bar display lights vanishprogressively. Machine stops preparationautomatically.
11
Afterfinishingpreparation bar display flashesand ON / OFF
iconblinks red for about5 seconds. Duringthattime do not
trytopull out the capsule holder!
12
Afterextraction is finishedremove cup from driptray.
13
Usedcapsule iconblinks orange until capsule is removed.
Pull out capsule holder.Remove used capsule. Put used capsule in capsule bin.
14
Rinse capsule holder with fresh drinkingwater fromboth
sides.Dry capsule holder.Insert it back intomachine. Enjoy
your beverage!
12
Page 13
1
Rinse and clean water tank. Use a clean food-safe brush and
washing-up liquidas needed. Afterwards refillwith fresh
drinkingwater andinsert itinto machine. The water tankis
not dishwasherproof!
2
Clean dripgridand rinsingtool with fresh drinking water and
clean drip traywitha clean brush andwashingup liquid.
These parts arenot dishwasherproof!
3
Clean with washing-up liquidand freshdrinkingwater both
sides ofcapsule holder.Alternatively washindishwasher.
Dry itafterwards.
4
Put rinsingtool into capsuleholder. Insert capsule holder
intomachine. Place anemptylarge containerunderneaththe
coffeeoutlet.
5
Switchon machine. While machine isheating up, ON / OFF
iconstarts blinking red. After approx. 30seconds, ON / OFF
iconlights up steady green.Machine is ready to use.
6
Rinse the machine: Lightup all bars to max. level using
touchvolume selector. Touch hot water icon. Machine starts
rinsing.Lights on bardisplay vanishprogressively.
7
Removeand emptycontainer. Warning: Hot water! Handle
withcare!
8
Pull out capsule holder.Remove rinsing tool. Reinsertcapsule holder. Place drip gridon drip tray. Then insert drip tray
atdesired position.If any, remove water fromwater tank.
9
Switchoff machine. Unplugpower plug!Cleanmachine with
a softdamp cloth. Dry it afterwards witha soft dry cloth.
7. CLEANING
13
Page 14
www.dolce-gusto.com
Use NESCAFÉ®DolceGusto® liquid
descaler.To order, call the
NESCAFÉ®DolceGusto® hotlineor goon
the NESCAFÉ®DolceGusto® website. For
hotline numbers see last page.
Donotuse vinegarfordescaling! Avoidcontactof descalingliquid withany
partof the machine.
Donotpush ON / OFF icon duringdescaling
cycle.
1
Ifthe beverage comes outslowerthanusual (even in
droplets), orif it is coolerthan usual or ifthe power buttonis
steady orange (descalingsignal), the machine has to be
descaled.
2
Switchoff machine. Ifany, remove water fromwatertank.
0.5 l / 0,5 l
3
Mix 0.5 literfresh drinkingwater withdescalerin a measuringcup. Pourdescaling solution into watertank and insert
watertank intomachine.
4
Removedrip grid and driptray. Putrinsing toolinto capsule
holder. Insertcapsule holder into machine. Place an empty
large containerunderneaththe coffee outlet.
5
Press and hold ON/ OFF iconfor atleast 5 seconds. ON /
OFF starts blinking alternatelygreen / orange and machine
enters descaling mode.
14
6
Touchhotwater icon. Bar displaylights vanish progressively. Machine descales in start-stopoperation for
approximately2 minutes. Wait until extraction stops.
8. DESCALING AT LEAST EVERY 3-4 MONTHS
Page 15
7
Touchcold watericon. Bardisplay lights vanishprogressively. Machine descales in start-stopoperation for
approximately2 minutes until the water tankis empty. Wait
until extraction stops.
8
Fora better effect ofthedescaler, the machine enters awaiting time of 2 minutes. The ON / OFF iconblinks alternately
green / orange during the waitingtime.
9
Emptyand clean container. Rinse and clean water tank. Use
a cleanfood-safe brush andwashing-up liquid asneeded.
Afterwards refillwithfreshdrinkingwater and insert itinto
machine.
10
Touchhotwater icon. Bar displaylights vanish progressively. Waituntil extractionstops.
11
Fillwater tank with freshdrinkingwater. Touch cold water
icon. Bardisplaylights vanishprogressively. Waituntil
extraction stops.
12
Atthe end ofthe rinsingcycle, ON/ OFF iconlights up red.
Waituntil powerbutton lightturnsgreen. Remove container.
Switchoff machine.
13
Pull out capsule holder.Remove rinsing tool. Rinsecapsule
holderwith freshdrinkingwater fromboth sides. Reinsert
capsule holder.Empty and cleancontainer. Rinseand clean
watertank. Afterwards refill with freshdrinkingwater and
insertit into machine.
14
Clean machine witha soft damp cloth.Dry itafterwardswith
a softdry cloth.Place dripgrid on drip tray.Theninsert drip
trayatdesired position.
15
8. DESCALING AT LEAST EVERY 3-4 MONTHS
Page 16
16
9. TROUBLESHOOTING
9.1 NO LIQUID COMES OUT – NO WATER?
Noliquid comesout: Beverage preparation stops part way
duringdelivery or does notstartat all. Bar displayflashes
and ON/ OFF iconblinks red and greenrapidly.
1
Check ifthe watertank contains enough fresh drinking
water. If not, refill withfresh drinking water andtouchhot/coldwater iconagain to continue preparation. If the water
tankis full proceedas follows.
Noliquid comesout: The capsule maybe blockedand under
pressure.
1
Always keep the machine upright! To stop preparation, touch
hot/coldwater icon again. Do notunplug the machine!
Machine releases pressure.
2
Coffeemix is pressed outof top ofcapsule holder. Wait until
pressingprocess is finished. This isthe caseif youhear no
noise comingfrom the machine.
3
Donotdrink the coffee! Ifcapsule holdercanbe pulled out:
Throwaway thecapsule. Ifcapsule holder cannotbe pulled
out,waitfor20minutes, try again. If capsule holderis still
blocked,unplug machine. Call the
NESCAFÉ®DolceGusto® hotline. For hotline numbers see
lastpage.
4
Rinse the machine: Follow instructions in 5.“FIRST USE” on
page9. Clean with washing-up liquid and freshdrinking
waterboth sides of capsule holder.Rinse driptray with fresh
drinkingwater andcleanit with acleanfood-safe brush.
5
Unplugpower plug! Remove watertank.Take out the
injectortool. Pull cleaningneedle out ofinjector tool. Keep
needle out ofreach of children!
9.2 NO LIQUID COMES OUT – CAPSULE / INJECTOR BLOCKED?
Page 17
6
Removecapsule holder. Push injector tool overinjector.
7
Removeinjectoronly on coldmachine! Turn injector tool
anti-clockwise.Remove injector. Donot leave injectorunat-
tended! Keep injectorout ofreach ofchildren!
8
Insertcleaningneedle into injector to unclogit. Ifnotpossible,prepare a descalingsolution with one descaler and
0.5 liter drinkingwater. Putinjector in descalingsolution.
9
Put injectoronto injector tool.
10
Insertinjector from below into opening of machine. Support
injectorwith hand. Rotateinjector clockwise until it fits. Follow instructions in 8.“Descalingat least every 3-4months”
onpage 14.
17
9. TROUBLESHOOTING
9.2 NO LIQUID COMES OUT – CAPSULE / INJECTOR BLOCKED?
Page 18
Machine cannot be switchedon. No opening /closingof the
machine.
1
Make sure thatthe opening/ closing is notblockedby cable
orsurroundingobjects.
2
Check ifthe powerplug is correctly pluggedinto a mains
powersocket. If yes, check your electricity supply. If
machine still cannot be switched on,call the
NESCAFÉ®DolceGusto® hotline. For hotline numbers see
lastpage.
Machine does not stay closed. Used capsuleicon blinks
orangeuntil capsule is removed.
1
Pull out capsule holder.Throw awaythe capsule.
2
Insertempty capsule holder. Close machine manually.
Beverage is splashing out ofcoffee outlet.
1
To stop preparation,touch active hotor cold watericon. Pull
out capsuleholder. Check capsule. Throw away the capsule.
2
Inserta new capsule in capsule holder and insert it back
intomachine.
18
9. TROUBLESHOOTING
9.3 VARIOUS
Page 19
Ifthe beverage comes outslowerthanusual (even in
droplets), orif it is coolerthan usual or ifthe power buttonis
steady orange (descalingsignal), the machine has to be
descaled.
www.dolce-gusto.com
1
Use NESCAFÉ®DolceGusto® liquid descaler.To order,
call theNESCAFÉ®DolceGusto® hotlineor goon the
NESCAFÉ®DolceGusto® website. Forhotlinenumbers see
lastpage. See 8.“Descalingat leastevery 3-4months” on
page14.
ON/ OFF icon flashes redfast.
1
Switchoff machine. Check ifcapsule is blocked, see
9.2“NOLIQUIDCOMESOUT – CAPSULE / INJECTOR
BLOCKED?” onpage 16. Unplug powerplug and wait 20
minutes.Afterwards plugpower pluginto mains power
socketand switchmachine on.
2
IfON /OFF icon still flashes redcall the
NESCAFÉ®DolceGusto® hotline. For hotline numbers see
"HOTLINES" onlastpage.
Wateraccumulates underneath or around machine. Clear
waterleaks aroundcapsule holderduringbeverage preparation.
1
Unplugpower plug!
2
Call the NESCAFÉ®DolceGusto® hotline. For hotlinenumberssee "HOTLINES" onlastpage.
19
9. TROUBLESHOOTING
9.3 VARIOUS
Page 20
AE
800348786
AL
0842 640 10
AR
0800 999 81 00
AT
0800 365 23 48
AU
1800 466 975
BA
0800 202 42
BE
0800 93217
BG
0 800 1 6666
BR
0800 7762233
CA
1 888 809 9267
CH
0800 86 00 85
CL
800 800 711
CO
01800-05-15566
CN
400 630 4868
CR
0800-507-4000
CZ
800 135 135
DE
0800 365 23 48
DK
80 300 100
DO
(809) 508-5100
EC
1800 637-853 (1800 NESTLE)
EE
6 177 441
ES
900 10 21 21
FI
0800 0 6161
FR
0 800 97 07 80
G B
0800 707 6066
GR
800 11 68068
GT
1-800-299-0019
HK
(852) 21798999
HN
800-2220-6666
HR
0800 600 604
HU
06 40 214 200
ID
001803657121
IE
00800 6378 5385
IL
1-700-50-20-54
IT
800365234
JO
+962-65902998
JP
0120-879-816
KR
080-234-0070
KW
+965 22286847
KZ
8-800-080-2880
LB
+961-4548595
LU
8002 3183
LT
8 700 55
200
LV
67508056
MA
080 100 52 54
ME
020 269 902
M
iddle East: +971 4- 8100081
MX
01800 365 2348
MK
0800 00 200
MT
80074114
MY
1800 88 3633
NI
1-800-4000
NL
0800-3652348
NO
800 80 730
NZ
0800 365 234
PA
800-0000
PE
80010210
PH
898-0061
PK
0800-62282
PL
0800 174 902
PT
800 200 153
PY
0800-112121
QA
+974-44587688
RO
0 800 8 637 853
RU
8-800
-700-79-79
SA
800
8971971
SE
020
-299200
SG
1 80
0 836 7009
SI
080
45 05
SK
080
0 135 135
SR
0800 000 100
SV
800
-6179
TH
1-800-295588
0-2657-8601
TR
0800 211 02 18
4 44 31 60
T T
(868) 663-7853
TW
0800-000-338
UA
0 800 50 30 10
US
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