Dell Wyse ThinOS C10LE, Wyse ThinOS D10D, Wyse ThinOS D10DP, Wyse ThinOS T10, Wyse ThinOS T10D Administrator's Manual

...

Administrators Guide

Dell® Wyse ThinOSTM

Products: C10LE, D10D, D10DP, R10L, T10, T10D, V10LE

Issue: 011614 PN: 883682-08 Rev. AF

This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication without express written permission.

End User License Agreement (“License”)

A copy of the End User License Agreement is included in the software and provided for your reference only. The License at http://www.wyse.com/license as of the purchase date is the controlling licensing agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms.

Trademarks

The Dell, Wyse, and PocketCloud logos and Wyse and PocketCloud are trademarks of Dell Inc. Other product names mentioned herein are for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Specifications subject to change without notice.

Patents

This product and/or associated software are protected by copyright, international treaties, and various patents, including the following U.S. patents: 6,836,885 and 5,918,039.

Restricted Rights Legend

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the Software, see http://www.microsoft.com/exporting.

Ordering Information

For availability, pricing, and ordering information in the United States and Canada, call 1-800-438-9973 or visit us at Dell.com. In all other countries, contact your sales representative.

FCC Statement

This equipment has been tested and found to comply with the limits for either Class A or Class B digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Shielded interconnect cables and shielded AC power cable must be employed with this equipment to insure compliance with the pertinent RF emission limits governing this device. Changes or modifications not expressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.

CAUTION: Modifications made to the product, unless expressly approved by Dell Inc, could void the user’s authority to operate the equipment.

Regulatory Compliance for Wyse Thin Clients

Basic EMC and Safety Requirements

Wyse thin clients are compliant with the regulatory requirements in the regions listed below.

U.S.A. - FCC Part 15 (class B), cUL 60950

Canada - IC ICES-003, CAN/CSA-C22 No. 60950

Europe - EN 55022 (class B), EN 55024

Canadian DOC Notices

Class A - This digital apparatus does not exceed the Class A limits for radio noise emissions from digital

apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

Class B - This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

Wireless Usage and Requirements

Radio transmitting type devices (RF module) are present in models with the wireless option. These devices operate in the 2.4 GHz band (i.e. 802.11 A/B/G/N & Bluetooth).

As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting.

Some circumstances require restrictions on wireless devices. Examples of common restrictions include:

• When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable

authority for authorization prior to use or turning on the wireless device.

• Every country has different restrictions on the use of wireless devices. Since your system is equipped with

a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.

• Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless

device will void the authorization to use it. Please contact the manufacturer for service.

Device Power Supply

Use only the external power supply that comes with your thin client. For power and voltage ratings, see the serial number label or regulatory label on your device. For power adapter replacement, contact your Service Representative. For proper replacement compare the labels on both mobile thin client and power adapter to ensure that their voltages match.

WARNING: Use of any other power adapter may damage your mobile thin client or the power adapter. The damage caused by an improper power adapter is not covered by warranty.

Battery Information

Models Cx0, Dx0D, Rx0L, T10, and VX0 contain an internal button cell battery replaceable by Dell or one of our Authorized Service Centers. For service, visit http://www.wyse.com/support/authorized-service-centers.

WARNING: There is a risk of explosion if the battery is replaced by an incorrect type. Always dispose of used batteries according to the instructions accompanying the battery.

Perchlorate Materials - Special Handling May Be Required under California Code of Regulations, title 22. (Only required within the U.S.A.)

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Contents

1 Introduction 1

About this Guide 2

Finding the Information You Need in this Guide 2

Dell Technical Support 2

Related Documentation and Services 2 Dell Online Community 2

2 Getting Started: Quickly Learning the Basics 3

Connecting to a Remote Server 4

Manual Connection Procedures 5 Using Your Desktop 6 Configuring Thin Client Settings and Connection Settings 7 Connecting to a Printer 7 Connecting to a Monitor 7 Locking the Thin Client 7 Signing Off and Shutting Down 8 Additional Getting Started Details 9

Zero Desktop Features 9

Zero Interactive Desktop Guidelines 9 Zero Toolbar 10 List of Connections 11

Classic Desktop Features 12

Classic Interactive Desktop Guidelines 12 Shortcut Menu 13 Desktop Menu 14

Connect Manager 15 Login Dialog Box Features 16 Accessing System Information 17

3 Configuring Thin Client Settings Locally 19

Local Settings Menu 20

System Preferences 21 Display 23 Peripherals 25 Printer 28

Reset Features 32

Resetting to Factory Defaults Using G-Key Reset 32 Resetting to Factory Defaults Using Shutdown Reset 32 Resetting Display Settings Using V-Key Reset 32 Accessing Thin Client BIOS Settings 32

4 Configuring Connection Settings Locally 33

Global Connection Settings 34 Connectivity Menu 37

Network Setup 38

Enabling a Disabled Network Setup Dialog Box 44 Remote Connections 45 Central Configuration 48

Advanced Details on Configuring ICA and RDP Connections 50

Configuring ICA Connections 50 Configuring RDP Connections 54

vi Contents

5 Performing Diagnostics 57

System Tools 58 Network Tools 61

Using Ping 61 Using Trace Route 62

A Central Configuration: Automating Updates and Configurations 63

How to Set Up Automatic Updates and Configurations 64

Step 1: Prepare the Root Directory and Folder Structure on the Server 64 Step 2: Direct the Thin Client to the Server Using DHCP Options 65 Step 3: Reboot or Start the Thin Client 68

B CMOS Management 69

CMOS Central Management: Extracting CMOS Settings to the File Server for Distribution 70 CMOS Local Management: Extracting CMOS Settings to a USB Key for Distribution 72

C Examples of Common Printing Configurations 73

Printing to Local USB or Parallel Printers 74

Using the Printer Setup Dialog Box for Local USB or Parallel Printers 74 Using INI Parameters for Local USB or Parallel Printers 74

Printing to Non-Windows Network Printers (LPD) 76

Using the Printer Setup Dialog Box for Non-Windows Network Printers (LPD) 76 Using INI Parameters for Non-Windows Network Printers (LPD) 77

Printing to Windows Network Printers (SMB) 78

Using the Printer Setup Dialog Box for Windows Network Printers (SMB) 78 Using INI Parameters for Windows Network Printers (SMB) 81

Using Your Thin Client as a Print Server (LPD) 83

Using the Printer Setup Dialog Box for Configuring LPD Services 83 Using INI Parameters for Configuring LPD Services 84

Configuring ThinPrint 85

Example 1: Defining an SMB Printer with Generic User Credentials in Plain

Text 81

Example 2: Defining an SMB Printer with Generic User Credentials that are

Encrypted 81

Example 3: Defining an SMB Printer to Use User Credentials Cached by ThinOS

(Advanced) 82

Tables 87

1 Introduction

Wyse thin clients running Wyse ThinOS™ firmware are designed solely for optimal thin client security and performance. These extremely efficient purpose-built thin clients are virus- and malware-immune and offer ultra-fast access to applications, files, and network resources within Citrix, Microsoft, VMware and Dell vWorkspace environments, and other leading infrastructures. ThinOS-based thin clients are self-managed, go from power-on to fully productive in seconds, and with no published API, locally accessible file system or browser, require no local antivirus software or firewall to protect against viruses or malware.

2 Chapter 1

About this Guide

This guide is intended for administrators of thin clients running ThinOS. It provides information and detailed system configurations to help you design and manage a ThinOS environment.

Finding the Information You Need in this Guide

You can use either the Search window or Find toolbar to locate a word, series of words, or partial word in an active PDF document. For detailed information on using these features, refer to the Help in your PDF reader.

Dell Technical Support

To access Dell technical resources, visit http://www.wyse.com/support. If you still have questions, you can submit your questions using the Self-Service Center at

http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-9973

(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday.

To access international support, visit http://www.wyse.com/global.

Related Documentation and Services

Fact Sheets containing the features of hardware products are available on the Dell Web site. Go to http://www.wyse.com/products and use the Cloud clients tab to locate and download the Fact Sheet for your hardware product.

Sample User INI files are intended for administrators of thin clients running ThinOS. These files are available from the Dell Web site (go to

http://www.wyse.com/manuals, search for sample.ini, click the reference guide link, and

then click the sample ini link to open and use the file download dialog box to save the compressed file to a folder you want). These sample files are annotated to allow you to use them as a “starter set” (that you can modify for your users needs) to quickly get your file server up and running. For information on using the sample files, refer to the Reference Guide: Wyse ThinOSTM INI Files.

Reference Guide: Wyse ThinOSTM INI Files is intended for administrators of thin clients running ThinOS. It provides the detailed information you need to help you understand and use the ThinOS INI files. It contains information on the different ThinOS INI files you can use and the rules for constructing the files. It also provides the parameter details you need (with working examples) to get the most out of your ThinOS INI files. In addition, this guide also includes an appendix that contains all of the supported connect options you can use for ICA and RDP connections. It is available at: http://

www.wyse.com/manuals.

Wyse Cloud Software is available on the Dell Web site at:

http://www.wyse.com/products/software.

Dell Online Community

Dell maintains an online community where users of our products can seek and exchange information on user forums. Visit the Online Community forums at:

http://community.wyse.com/forum.

2 Getting Started: Quickly Learning

the Basics

Use the following information to quickly learn the basics and get started using your thin client:

• "Connecting to a Remote Server"

• "Using Your Desktop"

• "Configuring Thin Client Settings and Connection Settings"

• "Connecting to a Printer"

• "Connecting to a Monitor"

• "Locking the Thin Client"

• "Signing Off and Shutting Down"

• "Additional Getting Started Details"

TIP: ThinOS is designed to be centrally managed and configured using INI files (to automatically push updates and any desired default configuration to all supported thin clients in your environment - see "Central Configuration: Automating Updates and Configurations"). If no INI files are detected, you can use local dialog boxes (on each thin client) to make available configurations. ThinOS will save many of these locally configured settings (common settings such as resolution, mouse, keyboard, and so on) to persist after reboot. However, once INI files are detected, rebooting causes ThinOS to become stateless (ignoring locally configured settings after a reboot) and the settings contained in the INI file will be used.

4 Chapter 2

Connecting to a Remote Server

TIP: On your initial connection to central configuration it is recommended that you

connect using a “wired connection” (plug in the network-connected ethernet cable to your thin client before starting the thin client) to obtain the configurations desired by the administrator. This “wired connection” will also provide any wireless configurations provided by the administrator through the INI files. If you must initially connect to central configuration through wireless, use the Wireless tab in the Network Setup dialog box to enter the SSID and encryption configurations required/set up by the network administrator (see "Network Setup").

Central Configuration - If you are set up for automatic detection (using INI files - see Reference Guide: Wyse ThinOS and connect to the configured remote services during the boot-up process. Simply press the power button to turn on your thin client to see the Login dialog box. Enter your User name, Password, and Domain, and then click Login. After authentication is successful, your available connections are presented for use.

TIP: Although the thin client will default to the Classic Desktop for INI backward compatibility, you can configure the thin client to display the Zero Desktop by using the SysMode=VDI parameter in the INI files or by selecting the desktop option in a dialog box (see "Using Your Desktop").

Manual Connection - If you are not yet set up for central configuration, you will see the Zero Toolbar, where you can configure the initial server connection you want using the Remote Connections dialog box before you can log in. See "Manual Connection Procedures."

INI Files), your thin client will automatically detect

You only need to complete this manual configuration once (or after reboot to factory defaults). After the thin client “knows” the location of your server, it automatically connects to the server for login when you start the thin client in the future. After you confirm your environment is ready for deployment, you can create INI files for central configuration.

Getting Started: Quickly Learning the Basics 5

Manual Connection Procedures

1. Click the System Settings icon on the Zero Toolbar to

open the System Settings menu, and then click Remote Connections to open the Remote Connections dialog box.

2. Use the Broker Setup tab of the Remote Connections

dialog box to configure one of the following connections:

• ICA or RDP connection (select None, select ICA or

RDP, click Configure Connection, and then follow

the wizard).

• A specific broker server connection (select

Microsoft, Citrix Xen, Dell vWorkspace, VMware View, or Other and then enter the IP Address for the server in the Broker Server box).

Note: For more details, see "Remote Connections."

3. Click OK, and then restart the thin client (click the

Shutdown icon on the Zero Toolbar to open and use

the Shutdown dialog box to restart the thin client).

(If You Configured an ICA or RDP Connection) After thin client restart, click the Home icon on the Zero Toolbar to open the list of available connections, click the ICA or RDP connection you created, and then log in.

(If You Configured a Specific Broker Server Connection) After thin client restart, the Login dialog box appears for your server. Enter the User name, Password, and Domain and click Login. After authentication is successful, your Zero Toolbar is presented with your assigned connections defined by the broker server.

6 Chapter 2

Using Your Desktop

What you see after logging on to the server depends on the administrator configurations.

Users with a Classic Desktop - will see the classic ThinOS desktop with full taskbar, desktop, and Connect Manager familiar to ThinOS users. This option is the default out-of-the-box experience and is recommended for terminal server environments with published applications and for backward compatibility with ThinOS 6.x versions. For more information on using the Classic Desktop, see "Classic Desktop Features."

Users with a Zero Desktop - will see the Zero Desktop with the Zero Toolbar showing the assigned list of connections from which to select. This option is recommended for VDI and any full-screen only connections. For more information on using the Zero Desktop, see "Zero Desktop Features."

In any desktop case, you can select the desktop option you want (Classic Desktop or Zero Desktop) and create the connections you need using the Visual Experience tab on the Remote Connections dialog box (see "Remote Connections").

To open the Remote Connections dialog box, do one of the following:

• Classic Desktop - Click User Name (User Name is the user who is logged-on and is

located at the bottom-left side of the taskbar), and then select System Setup > Remote Connections.

• Zero Desktop - Click the System Settings icon on the Zero Toolbar, and then select

Remote Connections.

Getting Started: Quickly Learning the Basics 7

Configuring Thin Client Settings and Connection Settings

While the use of INI files is recommended to configure thin client settings and connection settings available to users (see "How to Set Up Automatic Updates and Configurations"), you can use dialog boxes on a thin client to:

• Set up your thin client hardware, look and feel, and system settings (see

"Configuring Thin Client Settings Locally").

• Configure connection settings (see "Configuring Connection Settings Locally").

Connecting to a Printer

To connect a parallel printer to your thin client through a USB port, you will need a USB-to-printer adapter cable (not included). Before use, you may need to install the driver for the printer by following the printer driver installation instructions. For information on connecting to printers, refer to "Printer."

Connecting to a Monitor

Depending on your thin client model, connections to monitors can be made using either a VGA (analog) monitor port, a DVI (digital) monitor port, or a DisplayPort (digital) and the proper Dell monitor cables/splitters/adapters. For information on configuring dual display settings, see "Display."

TIP: For dual-monitor supported thin clients using a DVI to DVI/VGA splitter, the VGA monitor will be the primary monitor. For dual-monitor supported thin clients using a DisplayPort, the DisplayPort monitor will be the primary monitor.

Locking the Thin Client

To help ensure that no one else can access your private information without permission, ThinOS allows you to lock your thin client so that credentials are required to unlock and use the thin client after you do one of the following:

• Unplug a signed-on smart card - If an administrator has set SCRemovalBehavior=1

for the Signing parameter in the INI files and you unplug the smart card that you used to sign on to the thin client, then the thin client will lock. To unlock the thin client for use, you must use the same smart card and your correct PIN. Note that removing a signed-on smart card can also cause the thin client to log-off, if an administrator has set the INI files to do so (in this case you must sign-on as usual to use the thin client).

• Use LockTerminal from the Shortcut Menu and Shutdown dialog box - On the

Classic Desktop, click on the desktop and select Lock Terminal, or use the

Shutdown dialog box (see "Classic Desktop Features"). On the Zero Desktop, use the Shutdown dialog box (see "Signing Off and Shutting Down"). To open the thin client

for use, you must use your correct password.

• Use the screen saver - If an administrator has set LockTerminal=2 for the

ScreenSaver parameter in the INI files and you use the screen saver, then the thin client will lock. To open the thin client for use, you must use your correct password.

8 Chapter 2

Signing Off and Shutting Down

Use the Shutdown dialog box to select the available option you want:

• Classic Desktop - Click Shutdown in the Connect Manager or Desktop Menu.

• Zero Desktop - Click the Shutdown icon on the Zero Toolbar.

TIP: You can also configure automatic behavior after all desktop sessions are closed by using the Remote Connections dialog box (see "Remote Connections") or the AutoSignoff parameter in a wnos.ini file (see "Central Configuration: Automating Updates and Configurations").

TIP: You can also display the Shutdown dialog box from the Login dialog box by pressing Ctrl+Alt+Delete.

Use the following guidelines (depending on user privilege, some options may not be available for use):

Table 1 Shutdown dialog box options

Option What It Does

Sign-off from account Allows you to sign off from the current open account (the

Lock Terminal Locks the thin client from use until you log in again.

Shutdown the system Turns off the thin client.

Restart the system Logs off the user account (the Login dialog box appears

after the thin client restarts).

Reset the system setting to factory default

Appears for high-privileged users/administrators only. This option allows you to reset the thin client to factory defaults (see "Resetting to Factory Defaults Using Shutdown Reset").

Getting Started: Quickly Learning the Basics 9

Additional Getting Started Details

This section includes additional details on the following:

• "Zero Desktop Features"

• "Classic Desktop Features"

• "Login Dialog Box Features"

• "Accessing System Information"

Zero Desktop Features

This section includes information on:

• "Zero Interactive Desktop Guidelines"

• "Zero Toolbar"

• "List of Connections"

Zero Interactive Desktop Guidelines

The Zero Desktop has a default background with the Zero Toolbar at the left of the screen. Table 2 lists Zero Desktop available shortcuts.

Table 2 Zero Desktop Shortcut Keys

Action Press

Display the Zero Toolbar Ctrl+Alt+UpArrow

Open a selection box for toggling between the desktop and currently-active connections

Lock the thin client Ctrl+Alt+LeftArrow

Keyboard shortcuts to menu commands Left-Alt+UnderlinedLetter

Capture the full desktop to the clipboard Print Screen

Capture the active window to the clipboard

CAUTION: You can copy and paste between application sessions and between sessions and the desktop, however, this function depends on session server configurations.

Ctrl+Alt+DownArrow

or Ctrl+Alt+RightArrow

NOTE: Right-Alt+UnderlinedLetter combination is not currently supported

Alt+PrintScreen

TIP: In addition to the standard two-button mouse, the thin client supports a Microsoft Wheel Mouse (used for scrolling). Other similar types of a wheel mouse may or may not work. To switch the left and right buttons, use the Peripherals dialog box (see "Peripherals").

10 Chapter 2

Zero Toolbar

The Zero Toolbar usually appears at the left edge of the Zero Desktop. However, depending on administrator configurations, the toolbar can be removed or hidden (shown only when a user moves the mouse pointer over the left edge of the desktop screen).

TIP: Administrators can configure the toolbar settings using either a dialog box (see "Remote Connections") or the SysMode parameter in the wnos.ini file (see Reference Guide: Wyse ThinOS

Table 3 Toolbar icons

System Information Displays thin client system information (see "Accessing

System Settings Opens the System Settings menu to configure thin client

INI Files).

Icon What It Does

Home Opens the list of available connections (see "List of

Connections").

System Information").

system settings and perform diagnostics (see "Configuring Connection Settings Locally," "Configuring Thin Client Settings Locally," and "Central Configuration: Automating Updates and Configurations").

Shutdown Terminal Click the Shutdown Terminal icon to use the Shutdown

options available on the thin client (see "Signing Off and Shutting Down"). Note that the Shutdown Terminal icon does not display on the toolbar when using the Admin

Mode button to configure system settings.

TIP: If configured to display (by an administrator), the current date and time are shown

on the Zero Toolbar. The thin client is capable of synchronizing its clock to time provided by a Simple Network Time Protocol (SNTP) server.

Getting Started: Quickly Learning the Basics 11

List of Connections

On the Zero Toolbar, you can click the Home icon to open your list of assigned connections (in some cases the list may contain only default connections).

Use the following guidelines (depending on user privilege level, some options may not be available for use):

Table 4 Connection Options

Option What It Does

Name of the

connection

Restart icon Restarts the connection (useful when a connection is not

Quick Disconnect

icon

Edit icon Opens the Connection Settings dialog box (see

Configuring Global

Connection Settings

Opens the connection you want to use (all open connections display a blue icon to the left of the connection name in the list).

functioning properly or you need to reboot the connection).

Closes the connection (the Close icon is grayed out for connections that are not open).

"Advanced Details on Configuring ICA and RDP Connections") to change the connection options (depending on user privilege level, editing options may not be available for use).

If you do not use INI files to provide global connection settings, you can click Global Connection Settings to open and use the Global Connection Settings dialog box to configure settings that affect all of the connection in the list (see "Global Connection Settings").

12 Chapter 2

Classic Desktop Features

This section includes information on:

• "Classic Interactive Desktop Guidelines"

• "Shortcut Menu"

• "Desktop Menu"

• "Connect Manager"

Classic Interactive Desktop Guidelines

The Classic Desktop has a Wyse default background with a horizontal taskbar at the bottom of the screen.

Use the following guidelines:

• Icons representing available server connections and published applications are

displayed on the background. Hovering the mouse pointer over an icon pops-up information about the connection. Right-clicking on an icon opens a Connection Settings dialog box which displays additional information about the connection. The number of icons that can be displayed on the desktop depends on the desktop resolution and administrator configuration.

• A server connection/published application can be opened by double-clicking a

desktop icon or a user can navigate to the desktop icon they want by using tab key and pressing Enter to initiate the connection.

• Right-clicking on the desktop provides a Shortcut Menu (see "Shortcut Menu").

• Clicking the User Name (User Name is the user who is logged-on and is located at

the bottom-left side of the taskbar), or clicking on the desktop, opens the Desktop Menu (see "Desktop Menu").

TIP: If configured to display (by an administrator), the volume control is displayed in the right corner of the taskbar and the current time and date are shown when the cursor is placed on the time; the thin client is capable of synchronizing its clock to time provided by a Simple Network Time Protocol (SNTP) server.

Table 5 lists Classic Desktop available shortcuts.

Table 5 Classic Desktop Shortcut Keys

Action Press

Toggle between window display modes

Open a selection box for toggling between the desktop, Connect Manager, and currently-active connections

Lock the thin client Ctrl+Alt+LeftArrow

Keyboard shortcuts to menu commands

Ctrl+Alt+UpArrow

Ctrl+Alt+DownArrow

or Ctrl+Alt+RightArrow

Left-Alt+UnderlinedLetter

NOTE: Right-Alt+UnderlinedLetter combination is not currently supported

Capture a full desktop Print Screen

Capture the active window Alt+PrintScreen

Getting Started: Quickly Learning the Basics 13

CAUTION: You can copy and paste between application sessions and between sessions and the desktop, however, this function depends on session server configurations.

Shortcut Menu

Right-clicking on the desktop provides a Shortcut Menu with the following options:

• Administrator Mode - Allows administrators to configure various settings locally on

thin client.

• Hide all windows - Brings the full desktop to the foreground.

• Copy to clipboard - Copies an image of the full screen, current window, or event

log to the clipboard. The clipboard contents can then be pasted to an ICA or an RDP session.

• Purge clipboard - Discards the contents of the clipboard in order to free up

memory.

• Lock Terminal - Puts the thin client in a locked state if the user has signed on to the

system with a password. The thin client can only be unlocked using the same password.

• Group Sessions - Enables you to open more than three ICA or three RDP or three

ICA seamless sessions. The sessions will be displayed as a group on the taskbar.

• Write Event Log to USB - Writes the event log of the thin client to the last

connected USB device (see also "System Tools").

• Network Capture to USB - Captures network traces to the last connected USB

device (see also "System Tools").

• Trace Action - Captures (capture option) or plays back (playback option) the

network traces (see also "System Tools").

• Delay on Trace - Enables a time delay on traces (see also "System Tools").

• Trace to/from USB - Enables the capture of network information (a network trace of

all traffic coming in and out of the thin client) to a USB drive that is inserted into the thin client (see also "System Tools").

14 Chapter 2

Desktop Menu

Clicking the User Name (User Name is the user who is logged-on and is located at the bottom-left side of the taskbar), or clicking on the desktop, opens the Desktop Menu with the following options (for High-privileged and Low-privileged users only):

• System Setup - Provides access to the following local system setup dialog boxes:

• Network Setup - Allows selection of DHCP or manual entry of network settings,

as well as entry of locations of servers essential to thin client operation. This menu selection is disabled for Low-privileged users. See "Network Setup."

• Remote Connections - Allows you to configure thin client network connections

including ICA, RDP, Citrix Xen, VMware View, and other broker server connections. See "Remote Connections."

• Central Configuration - Allows you to configure thin client central connection

settings such as file server and optional WDM server settings. See "Central Configuration."

• WAN Setup - Allows you to configure thin client WAN.

• System Preference - Allows user selection of thin client parameters that are a

matter of personal preference. See "System Preferences."

• Display - Allows you to configure the monitor resolution and refresh rate. See

"Display."

• Peripherals - Allows you to select the peripherals settings such as keyboard,

mouse, volume, and touch screen settings. See "Peripherals."

• Printer - Allows configuration of network printers and local printers that are

connected to the thin client. See "Printer."

• System Information - Provides thin client system information. See "Accessing

System Information."

• Applications - Contains a submenu of all locally configured applications and is

populated with published applications when a user is signed on using either PNLite or PNAgent.

• Network Test - Opens a submenu from which the Ping and Trace Route tools can

be used to check the integrity of the network connection. See "Using Ping" and "Using Trace Route."

• System Tools - Opens a submenu from which the wnos.ini and user.ini windows

can be opened to view the contents of the files. See "System Tools."

• Shutdown - Opens the Sign-off/Shutdown/Shutdown/Restart the System dialog

box. See "Signing Off and Shutting Down."

Getting Started: Quickly Learning the Basics 15

Connect Manager

Clicking Connect Manager on the taskbar opens the Connect Manager. The Connect Manager has a list of connection entries and a set of command buttons available for use with the connections. Note that non-privileged users cannot view the Connect Manager.

The command buttons available depend on the privileges of the user and administrator configuration; the following default examples are typical:

• High-privileged user - Includes Connect, New, Settings, and Sign-off.

• Low-privileged user - Includes Connect, Settings, and Sign-off.

• Stand-alone user - Includes Connect, New, Settings, and Delete.

TIP: If set by an administrator (enablelocal=yes in the user.ini/wnos.ini file), High-privileged and Low-privileged users will have the Delete command button available instead of the Sign-off command button).

The use associated with these command buttons also depends on user privilege. For example, Settings allows a High-privileged user to view and edit connection definitions, while it allows a Low-privileged user to only view connection definitions.

TIP: Guest user privileges are determined by an administrator.

The Connect Manager command buttons include:

• Connect - To make a connection, select a connection from the list and click

Connect.

• New - Clicking New opens the Connection Settings dialog box either directly or

through the Connection Protocol menu selection for creating a new connection definition (for more information on the Connection Settings dialog box, refer to "Advanced Details on Configuring ICA and RDP Connections"). The new locally-defined connections are added to the connection list. Be aware of the following information:

• High-privileged user - Typically, all locally-defined connection definitions are

temporary and are lost when the user logs off and when the thin client restarts or is shut down. However, if configured by an administrator (enablelocal=yes), locally-defined connection definitions can be saved in these cases.

• Stand-alone user - Locally-defined connections are retained when the thin

client restarts or is shut down (there is no individual log-on). Network configuration settings must be made locally.

• Properties - Clicking Properties opens the Connection Settings dialog box for the

selected connection (for more information on the Connection Settings dialog box, refer to "Advanced Details on Configuring ICA and RDP Connections"). Be aware of the following information:

• High-privileged user - Can view and edit the definitions for the

currently-selected connection. Edits are not permanently retained when the user signs-off.

16 Chapter 2

• Low-privileged user - Cannot create or edit connections, but can view

connection definitions.

• Stand-alone user - Can permanently modify the persistent connections (except

when PNAgent/PNLite services are used).

• Sign-off - To sign-off from the thin client, click Sign-off.

• Delete - To delete a connection, select a connection from the list and click Delete.

• Reset VM - To reset a virtual connection, select a virtual connection from the list

and click Reset VM.

• Global Connection Settings - If you do not use INI files to provide global

connection settings, you can click Global Connection Settings to open and use the Global Connection Settings dialog box to configure settings that affect all of the connections in the list (see "Global Connection Settings").

While the Login dialog box allows you to log on to the server, it also allows you to:

• Obtain system information.

• Access Admin Mode to configure thin client settings.

• Change or reset your own password and unlock your account.

• Open the Shutdown dialog box by using CTRL+ALT+DELETE.

Use the following guidelines

• Sys Info - Click the Sys Info button to open the System Information dialog box and

view the thin client system information such as System Version, IP Address, information on devices connected to your thin client, event logs, and so on (see "Accessing System Information").

• Admin Mode - Click the Admin Mode button to configure various settings locally

on the thin client (not broker desktop configurations). For example, you can choose to manually configure the Citrix Xen Broker Server URL (or override the URL that is centrally defined by file servers) by using the Remote Connections dialog box as described in "Remote Connections." To exit Admin Mode:

· Classic Desktop - Use the Leave Administrator Mode option on the Shutdown

dialog box.

· Zero Desktop - Use the Leave Administrator Mode option on the Shutdown

dialog box, or use the Leave Administrator Mode icon (X) on the top right of the System Settings menu.

TIP: By default the Admin Mode button is not displayed on the Log on dialog box. You can display it by selecting the Show local admin button check box on the Shutdown dialog box (see "Signing Off and Shutting Down").

CAUTION: By default there is no password needed for Admin Mode button use. You can password protect the Admin Mode button (to require login credentials) by using

Getting Started: Quickly Learning the Basics 17

the AdminMode parameter in a wnos.ini file (see Reference Guide: Wyse ThinOSTM INI Files).

• Shutdown - Click the Shutdown button to open and use the Shutdown dialog box

to sign-off, shut down, restart, reset the system setting to factory defaults, and so on (see "Signing Off and Shutting Down").

• Account Self-Service - Click the Account Self-Service icon (shown when

configured using the AccountSelfService option of the PasswordServer INI parameter - see Reference Guide: Wyse ThinOSTM INI Files) to open and use the Account Self-Service dialog box to change or reset your own password and unlock your account. Note that this process assumes that the security questions and answers have been pre-registered by the user inside of their Windows environment. Users must use HTTPS (not HTTP) for an account self-service server address (such as https://IPAddress) in the Broker Setup tab (see "Remote Connections"). After answering the security questions, your new password will be set or your account will be unlocked.

Accessing System Information

Use the System Information dialog box to view system information:

• Classic Desktop - Click System Information in the Desktop Menu.

• Zero Desktop - Click the System Information icon on the Zero Toolbar.

The System Information dialog box includes:

• General Tab - Displays general information such as System Version, Serial Number,

Boot From, Memory Size (Total and Free), Terminal Name, IP Address, Net Mask, Gateway, and DHCP Lease.

• Devices Tab - Displays information about devices such as the CPU Speed, ROM Size,

Monitor, Parallel Ports, Ethernet Speed, Memory Speed, NAND Size, Resolution, Serial Ports, and the thin client MAC Address. NOTE: Clicking the Device Viewer button allows you to easily view recognized devices (this screen will provide USB information—PIV,VID,etc—needed for forcelocal= or forceredirect= INI parameters).

• Copyright/Patents Tab - Displays the software copyright and patent notices.

• Event Log Tab - Displays the thin client start-up steps (normally beginning from

System Version to Checking Firmware) or error Messages that are helpful for debugging problems.

• Status Tab - Displays status information about TCP performance-related

parameters, CPU Busy, System Up Time, Wireless performance-related parameters, Free Memory, and DHCP lease time remaining.

• IPv6 Tab - Displays IPv6 information such as Link-local Address, IPv6 Address, and

IPv6 Default Gateway. NOTE: This tab is displayed when IPv6 is enabled in the General tab of the Network Setup dialog box (see "Network Setup").

18 Chapter 2

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3 Configuring Thin Client Settings

Locally

You can configure available thin client settings on the thin client using the following (depending on user privilege level, some dialog boxes and options may not be available for use):

• "Local Settings Menu"

• "Reset Features"

TIP: While it is not recommended to use dialog boxes for configuring thin client settings, they are available in case you want to temporarily override central default configurations or you do not have the option to set up central configuration (smaller environments). In general, it is recommended that you use central configuration to enable you to automatically push updates and any desired default configuration to all supported thin clients in your environment (see "Central Configuration: Automating Updates and Configurations").

20 Chapter 3

Local Settings Menu

Local Settings menu items include:

• "System Preferences"

• "Display"

• "Peripherals"

• “Printer”

To access the Local Settings menu:

• Zero Desktop - click the System Settings icon on the Zero Toolbar (administrators

can also click the Admin Mode button on the Login dialog box).

• Classic Desktop - click User Name (User Name is the user who is logged-on and is

located at the bottom-left side of the taskbar), and select System Setup.

Configuring Thin Client Settings Locally 21

System Preferences

Use the System Preference dialog box (System Settings icon > System Preferences) to select personal preferences such as screen saver, time/date, and custom information settings.

Use the following guidelines for the General tab:

• Screen Saver - Allows you to select the type of screen saver you want. The default is

to Turn Off Screen. Other selections available include Flying Bubbles and Moving Image (which are screen savers with the monitor remaining on).

• Timer - Select a time after which the screen saver is to be activated (either 1

minute, 5 minutes, 10 minutes, or default 20 minutes). When the thin client is left

idle for the specified idle time, the screen saver is initiated.

• Locale - Select a language to be activated for the user login-experience (either

French, German, or default English). Note that Locale changes the language for the

user login-experience screens only (displayed during boot-up and login) and not the configuration or administrator screens. Only the following messages are applicable for French and German locales:

• Username/Password/Domain

• System Information

• Shutdown the system, Restart the system, Reset the system setting to factory

default

• OK, Cancel

• Initiating devices

• Looking up IP address from DHCP, Note: Pressing CTRL-ESC keys will cancel out

of network check

• Retry DHCP for an IP address

• Waiting for network link…. (Please verify network cable is plugged into back of

unit)

• Check Cable, No Ethernet link

• Leave administrator mode

• Connecting...

• Sign off from account

• Lock Terminal, Unlock Password

• Terminal is locked, Invalid unlock password

• Terminal Name - Allows entry of a name for the thin client. The default is a

14-character string composed of the letters WT followed by the thin client Ethernet MAC address. Some DHCP servers use this value to identify the IP address lease in the DHCP Manager display.

22 Chapter 3

Use the following guidelines for the Time/Date tab:

• Time Zone - Allows you to select a time zone where the thin client operates

(default is Unspecified).

• Enable Daylight Saving - Allows you to enable the daylight saving settings. When

selected, the six boxes must be properly configured to define the daylight saving starting (month/week/day) and ending (month/week/day) periods. Use the following guidelines:

Month - Specifies the month in the year from January through December. Week - Select 1 through 4 for the week in the month. Week Last denotes the last

week in the month. Day - Specifies the day of the week from Monday through Sunday.

• Time Format - Allows you to select a 12 or 24 hour time format (default is 24-hour

format).

• Date Format - Allows you to select a yyyy/mm/dd (year/month/day) or dd/mm/

yyyy (day/month/year) date format (default is yyyy/mm/dd).

• Time Servers - List of IP addresses or host names with optional TCP port number of

Time Servers. Each entry with optional port number is specified as Name-or-IP:port, where :port is optional. If not specified, port 80 is used. Locations can be supplied through user profiles if user profiles are used. The Time Servers provide the thin client time based on the settings of time zone and daylight saving information. If DHCP is used, locations can be supplied through DHCP.

• Change Date and Time - Allows you to change date and time (for secure

environments requiring a solution to outside server access) When connecting to a file server over HTTPS, the proper time must be defined on the thin client for SSL/ certification validation. Note that the year range is from 2000 to 2099.

Use the Custom Info tab to enter configuration strings for use by WDM software. The configuration strings can contain information about the location, user, administrator, and so on. Clicking OK transfers the custom field information you enter in the dialog box to the Windows registry. The information is then available to the WDM Client Manager. For more information on using Custom Fields and using WDM for remote administration and upgrading thin client software, see the WDM documentation.

Display

Configuring Thin Client Settings Locally 23

Use the Display dialog box (System Settings icon > Display) to select the resolution and refresh rate for the monitor used with the thin client. It also allows you to configure the way two monitors display.

TIP: The number of icons that can be displayed on the desktop depends on the desktop resolution and administrator configuration. On thin clients that only support 8 bit color, the 1280 x 1024 resolution will be used to display full screen connections. The 1280 x 1024 resolution will not be used to display the desktop, windowed connections, or seamless connections.

Use the following guidelines for the General tab:

• Select best display setting on DDC monitor - If the monitor is VESA DDC2B

(Display Data Channel) compatible, selection of this option allows the thin client to automatically select the best resolution and refresh rate. If your monitor is not DDC compatible, a Monitor does not support Plug and Play message is displayed (click OK to acknowledge the message and remove it from the screen).

• DDC table - If the monitor is VESA DDC2B (Display Data Channel) compatible,

selection of this option allows you to select the resolution and refresh rate you want from the list.

• User defined display setting - Select this option and select the resolution and

refresh rate supported by your monitor (all combinations are allowed):

Resolutions include: 640 x 480 (not on T10D) 800 x 600 (not on T10D) 1024 x 768 1152 x 864 1280 x 720 1280 x 768 (not on T10) 1280 x 1024 1360 x 768 (not on T class) 1366 x 768 1368 x 768 (not on T class) 1400 x 1050 1440 x 900 1600 x 900 1600 x 1200 1680 x 1050 1920 x 1080 1920 x 1200 1920 x 1440 (R class only) 2560 x 1080 (Single monitor only; R class and D/Z class only) 2560 x 1440 (Single monitor only; R class only) 2560 x 1600 (Single monitor only; R class and D/Z class only)

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