Dell PowerEdge C1100 User Manual

Dell™ PowerEdge™ C1100

Systems

Hardware Owner’s

Manual

Regulatory Model CS24-TY

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Trademarks used in this text: Dell™ and the DELL logo are trademarks of Dell Inc.

Regulatory Model CS24-TY

2013 - 02 Rev. A01

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 13

Accessing System Features During Startup. . . . . . . 13

Front-Panel Features and Indicators

. . . . . . . . . . 14

Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 18

Back-Panel Features and Indicators

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . 19

Power and System Board Indicator Codes . . . . . . . 21

POST Error Codes

Beep Codes

Post Beep Codes

. . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . 34

Other Information You May Need . . . . . . . . . . . . 34

2 Using the System Setup Program . . . . . . 35

Start Menu . . . . . . . . . . . . . . . . . . . . . . . . 35

System Setup Options at Boot

Console Redirection

. . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . 36

Main Menu

Main Screen

AMIBIOS Settings

. . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . 37

Contents 5

Processor Settings . . . . . . . . . . . . . . . . . 38

System Memory Settings . . . . . . . . . . . . . . 38

Advanced Menu . . . . . . . . . . . . . . . . . . . . . 38

Processor Configuration

. . . . . . . . . . . . . . 38

Memory Configuration . . . . . . . . . . . . . . . 40

IDE Configuration

Super IO Configuration

. . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . 41

USB Configuration . . . . . . . . . . . . . . . . . 41

PCI Configuration

. . . . . . . . . . . . . . . . . . 41

Boot Menu

. . . . . . . . . . . . . . . . . . . . . . . . 43

Boot Settings Configuration

. . . . . . . . . . . . 43

Server Menu . . . . . . . . . . . . . . . . . . . . . . . 44

BMC LAN Configuration

. . . . . . . . . . . . . . 45

Remote Access Configuration . . . . . . . . . . . 46

Security Menu . . . . . . . . . . . . . . . . . . . . . . 47

Exit Menu

. . . . . . . . . . . . . . . . . . . . . . . . . 47

3 Installing System Components . . . . . . . 49

Safety Instructions . . . . . . . . . . . . . . . . . . . . 49

Recommended Tools

Inside the System. . . . . . . . . . . . . . . . . . . . . 50

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . 51

Removing a Hard-Drive Blank

Installing a Hard-Drive Blank

Removing a Hard Drive From a Hard-Drive

. . . . . . . . . . . . . . . . . . . . . . . . 52

Carrier

. . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . 51

. . . . . . . . . . . . 52

6 Contents

Installing a Hard Drive Into a Hard-Drive

. . . . . . . . . . . . . . . . . . . . . . . 53

Carrier

Removing a Hard-Drive Carrier

Installing a Hard-Drive Carrier

. . . . . . . . . . . 54

Opening and Closing the System

Opening the System

Closing the System

Cooling Shroud

. . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . 56

Removing the Cooling Shroud

Installing the Cooling Shroud

Heat Sinks

. . . . . . . . . . . . . . . . . . . . . . . . 58

Removing the Heat Sink

Installing the Heat Sink

Processor

. . . . . . . . . . . . . . . . . . . . . . . . 60

Removing the Processor

Installing the Processor

System Memory

. . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . 55

. . . . . . . . . . . 56

. . . . . . . . . . . . 57

. . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . 61

General Memory Module Installation Guidelines

Mode-Specific Guidelines

. . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . 64

Memory Socket Location on the System Board

Supported Memory Configuration . . . . . . . . . 66

Removing Memory Modules

Installing Memory Modules

. . . . . . . . . . . . 67

. . . . . . . . . . . . 68

. . 65

Expansion-Card Riser and Expansion Card

Removing the Expansion-Card Riser

Installing the Expansion-Card Riser

Removing the Expansion Card

Installing the Expansion Card

. . . . . . . . . . . 71

. . . . . . . . . . . 72

. . . . . . . 69

. . . . . . . . 69

. . . . . . . . 70

Contents 7

RAID Battery (Optional) . . . . . . . . . . . . . . . . . 73

Removing a RAID Battery

. . . . . . . . . . . . . . 73

Installing a RAID Battery . . . . . . . . . . . . . . 73

Integrated Storage Controller Cards. . . . . . . . . . . 75

Removing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . 75

Installing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . 76

Mezzanine Card (10 GbE LAN)

. . . . . . . . . . . . . . 77

Removing the Mezzanine Card (10 GbE LAN)

Installing the Mezzanine Card (10 GbE LAN)

Power Supplies

. . . . . . . . . . . . . . . . . . . . . 80

Removing the Non-Redundant Power Supply

Installing the Non-Redundant Power Supply

Removing the Redundant Power Supply . . . . . . 82

Installing the Redundant Power Supply

Power Distribution Board

. . . . . . . . . . . . . . . . 83

Removing the Power Distribution Board

Installing the Power Distribution Board

Cooling Fans

. . . . . . . . . . . . . . . . . . . . . . . 85

Removing a Cooling Fan Assembly

Installing the Cooling Fan Assembly

Expander Board

. . . . . . . . . . . . . . . . . . . . . 87

Removing the Expander Board

Installing the Expander Board

Backplane

. . . . . . . . . . . . . . . . . . . . . . . . 89

Removing the Backplane

Installing the Backplane

. . . . . . . . . . . . . . 89

. . . . . . . . . . . . . . 91

. . . . . . . . . . . 89

. . . . . . 83

. . . . . . 84

. . . . . . . . . 85

. . . . . . . . 86

. . . . . . . . . . . 87

. . . . 77

. . . . 79

. . . 80

. . . . 81

8 Contents

Control Panel (Optional) . . . . . . . . . . . . . . . . . 91

Removing the Control Panel

. . . . . . . . . . . . 91

Installing the Control Panel. . . . . . . . . . . . . 92

Control Panel Assembly (Optional) . . . . . . . . . . . 92

Removing the Control Panel Assembly

. . . . . . . 92

Installing the Control Panel Assembly . . . . . . . 93

System Battery . . . . . . . . . . . . . . . . . . . . . . 94

Removing the System Battery

. . . . . . . . . . . 94

Installing the System Battery . . . . . . . . . . . . 95

System Board . . . . . . . . . . . . . . . . . . . . . . 96

Removing the System Board

. . . . . . . . . . . . 96

Installing the System Board . . . . . . . . . . . . 97

4 Troubleshooting Your System . . . . . . . . . 99

Safety First—For You and Your System . . . . . . . . . 99

Installation Problems

. . . . . . . . . . . . . . . . . . 99

Troubleshooting System Startup Failure

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

Troubleshooting a Serial I/O Device

Troubleshooting a NIC

Troubleshooting a Wet System

Troubleshooting a Damaged System

. . . . . . . . . . . . . 100

. . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . 102

. . . . . . . . . . . . . 103

. . . . . . . . . . 104

. . . . . . . . 100

. . . . . . . . . 100

Contents 9

Troubleshooting the System Battery . . . . . . . . . . 104

Troubleshooting Power Supplies

Troubleshooting System Cooling Problems

. . . . . . . . . . . 105

. . . . . . 106

Troubleshooting a Fan . . . . . . . . . . . . . . . . . 106

Troubleshooting System Memory

Troubleshooting a Hard Drive

. . . . . . . . . . . 107

. . . . . . . . . . . . . 109

Troubleshooting a Storage Controller . . . . . . . . . 110

Troubleshooting Expansion Cards

Troubleshooting Processors

. . . . . . . . . . . 111

. . . . . . . . . . . . . . 112

IRQ Assignment Conflicts . . . . . . . . . . . . . . . 113

Troubleshooting Changes in BIOS Settings

Collecting System Event Log for Investigation

. . . . . . 114

. . . . 114

5 Jumpers and Connectors. . . . . . . . . . . . 115

System Board Connectors . . . . . . . . . . . . . . . 115

10 Contents

Jumper Settings

. . . . . . . . . . . . . . . . . . . . 116

System Configuration Jumper Settings

Backplane Jumper Settings

Backplane Connectors

3.5-Inch Hard Drives

2.5-Inch Hard Drives

Power Distribution Board

. . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . 122

. . . . . . 116

6 Getting Help. . . . . . . . . . . . . . . . . . . . . . 123

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 123

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Contents 11

12 Contents

1

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Start Menu" on page 35.

<F11> Enters the BIOS Boot Manager. See "System Setup Options at Boot"

on page 36.

<F12> Starts Preboot eXecution Environment (PXE) boot.

<Ctrl><C> Enters the SAS Configuration Utility. For more information,

see the SAS adapter documentation.

<Ctrl><R> Enters the RAID configuration utility. For more information,

see the documentation for your SAS RAID card.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC.

About Your System 13

Front-Panel Features and Indicators

9

8

1

2

3

4

5

6

7

Figure 1-1. Front-Panel Features—3.5-Inch Hard-Drive System

Item Indicator, Button,

or Connector

1 Reset button Restarts the system while the system is

2 Service LED Lights when the BMC port is on and

3 Ethernet connectors 1

and 2

4 Hard drive activity

LED

5 Fault LED Displays status/errors and is controlled

Icon Description

powered on.

blinks when there is traffic on the BMC port.

Lights green when a connection is made to the NIC port, blinks when there is traffic on the NIC port.

Lights when the hard drives are active.

by BMC.

14 About Your System

Item Indicator, Button,

or Connector

6 System identification

indicator/button

7Power-on

indicator/power button

Icon Description

The system identification button can be used to locate a particular system and system board within a rack.

When the button is pushed, the blue system status indicators on the front and the back blink until the button is pushed again.

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system.

NOTE: When powering on the system,

the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for 5 seconds.

8 USB connectors (2) Connects USB devices to the system.

The ports are USB 2.0-compliant.

9 Hard drives Up to four hot-swappable 3.5-inch hard

drives.

About Your System 15

Figure 1-2. Front-Panel Features—2.5-Inch Hard-Drive Systems

1

5

4

3

2

Item Indicator, Button,

or Connector

1 Hard drives Up to ten hot-swappable 2.5-inch hard

2 Ethernet connectors 1

and 2

3 System identification

indicator/button

Icon Description

drives.

Lights green when a connection is made to the NIC port, blinks when there is traffic on the NIC port.

The system identification button can be used to locate a particular system and system board within a rack.

When the button is pushed, the blue system status indicators on the front and the back blink until the button is pushed again.

16 About Your System

Item Indicator, Button,

or Connector

4Power-on

indicator/power button

Icon Description

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system.

NOTE: When powering on the system,

the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for 5 seconds.

5 Fault LED Displays status/errors and is controlled

by BMC.

About Your System 17

Hard-Drive Indicator Patterns

1

2

1

2

2.5-inch hard-drive carrier

3.5-inch hard-drive carrier

Figure 1-3. Hard-Drive Indicators

1 hard-drive activity indicator

(green)

Table 1-1. Hard Drive Indicators—On-Board SATA Ports

Drive-Activity Indicator/Drive-Status Indicator Condition

Off/Off No drive

Steady green/Off No access

Steady green/Steady green Drive online

Steady green/Blinks green Drive is present or in idle stage

Table 1-2. Hard Drive Indicators—SAS/SATA Add-on Cards

Drive-Activity Indicator/Drive-Status Indicator Condition

Off/Off No drive

Steady green/Off No access

Steady green/Steady green Drive online

18 About Your System

2 hard-drive status indicator

(green and amber)

Table 1-2. Hard Drive Indicators—SAS/SATA Add-on Cards

1

45

6

78

9

3

2

10

Drive-Activity Indicator/Drive-Status Indicator Condition

Steady green/Blinks green Drive is present or in idle stage

Steady amber/Off Drive failed

Steady amber/Steady green Drive rebuilding

(continued)

Back-Panel Features and Indicators

Figure 1-4. Back-Panel Features

Item Indicator, Button, or

Connector

1 Power supply 650 W

2 Power LED Lights green when the power supply is

3 Fault LED Displays status/errors and is controlled

4 System identification

indicator

5 Serial connector Connects a serial device to the system.

6 Video connector Connects a VGA display to the system.

Icon Description

functioning properly.

by BMC.

Both the systems management software and the identification buttons located on the front can cause the indicator to flash blue to identify a particular system and system board.

Lights amber when the system needs attention due to a problem.

About Your System 19

Item Indicator, Button, or

1

2

Connector

7 USB connectors (2) Connects USB devices to the system.

8 KVM over IP Port Dedicated management port.

9 Ethernet connectors (2) Embedded 10/100/1000 NIC connector.

10 Mezzanine-card cover Remove this cover before installing

Icon Description

The ports are USB 2.0-compliant.

mezzanine card.

NIC Indicator Codes

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Speed Indicator Codes

NIC Speed Indicator Condition

Steady amber Link at 1 Gbps

Blinks amber Identify port with 1 Gbps connection

Steady green Link at 100 Mbps

Blinks green Identify port with 10 Mbps or 100 Mbps

connection

Green off Link at 10 Mbps

20 About Your System

Table 1-4. NIC Indicator Codes—BMC

NIC Indicator Condition

Steady green Link LAN/No access

Blinks green Accessing LAN

Green off Idle

Table 1-5. NIC Speed Indicator Codes (KVM Over IP Port)

NIC Speed Indicator Condition

Steady green Link at 100 Mbps

Green off Link at 10 Mbps

Power and System Board Indicator Codes

The LEDs on the system front and back panel display error codes during system startup. Systems with 2.5-inch or 3.5-inch hard drives share the same LEDs on the front and back panel. Table 1-6 lists the status associated with the error codes.

Table 1-6. Power and System Board Indicator Codes

Power-On Indicator Condition

Steady green, Amber off Power On (S0/S1)

Green off, Blinks amber BMC critical condition event in power

off mode (S4/S5)

Green, Blinks amber BMC critical condition event in power

off mode (S0/S1)

About Your System 21

Table 1-7. System Identification Indicators

System Identification Indicator Condition

Steady blue IPMI using chassis identify command on or

ID button press identification on.

Blinks blue blinking Only IPMI using chassis identify command

blink on.

Blue off IPMI using chassis identify command off or

ID button press identification off.

Table 1-8. Power Indicator Codes

Power Indicator Condition

Steady green Power supply is on (AC OK/DC OK) or in

standby mode (90–264 VAC)

Steady yellow Power supply faulty

(UVP/OVP/OCP/SCP/OTP/Fan Fault)

Yellow off Power supply is off or AC input

voltage is out of normal operating range (90 VAC–264 VAC)

Table 1-9. Fault Indicator Codes

Fault Indicator Condition

Amber blinking System failure

or

Non-critical failure: non-critical fan, voltage, temperature state, or CPU thermal trip.

Amber off No system failure

or

Off

22 About Your System

POST Error Codes

Code Log in BMC Error Message Corrective Action

0000 Yes Timer Error Remove AC power to the system for

10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

0003 Yes CMOS Battery Low See "Troubleshooting the System Battery"

on page 104.

0004 Yes CMOS Settings

Wro ng

0005 Yes CMOS Checksum

Bad

000B Yes CMOS memory size

Wro ng

000C Yes RAM R/W test failed Remove AC power to the system for

000E Yes A: Driver Error See "Troubleshooting a Hard Drive" on

000F Yes B: Driver Error See "Troubleshooting a Hard Drive" on

0012 Yes CMOS Date/Time

Not Set

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

page 109.

Remove AC power to the system for 10 seconds and restart the system. See "Troubleshooting the System Battery" on page 104.

If the problem persists, see "Getting Help" on page 123.

About Your System 23

Code Log in BMC Error Message Corrective Action

0040 Yes Refresh timer test

failed

0041 Yes Display memory test

failed

0042 Yes CMOS Display Type

Wrong

0044 Yes DMA Controller

Error

0045 Yes DMA-1 Error See "Troubleshooting System Memory"

0046 Yes DMA-2 Error See "Troubleshooting System Memory"

0047 Yes Unknown BIOS

error.

0048 Yes Password check

failed

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

See "Troubleshooting System Memory" on page 107.

If the problem persists, see "Getting Help" on page 123.

on page 107.

If the problem persists, see "Getting Help" on page 123.

on page 107.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Reset password. See "Jumper Settings" on page 116.

If the problem persists, see "Getting Help" on page 123.

24 About Your System

Code Log in BMC Error Message Corrective Action

0049 Yes Unknown BIOS

error.

004A Yes Unknown BIOS

error.

004B Yes Unknown BIOS

error.

005E Yes Password check

failed

005D Yes S.M.A.R.T.

Command Failed S.M.A.R.T. Status BAD, Backup and Replace

0060 Yes Primary Master Hard

Disk Error

0061 Yes Primary Salve Hard

Disk Error

0062 Yes Secondary Master

Hard Disk Error

0063 Yes Secondary Salve

Hard Disk Error

0080 Yes Primary Master

Drive - ATAPI Incompatible

0081 Yes Primary Salve Drive -

ATAPI Incompatible

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 123.

Reset password. See "Jumper Settings" on page 116.

If the problem persists, see "Getting Help" on page 123.

See "Getting Help" on page 123.

See "Troubleshooting a Hard Drive" on page 109.

About Your System 25

Code Log in BMC Error Message Corrective Action

0082 Yes Secondary Master

Drive - ATAPI Incompatible

0083 Yes Secondary Slave

Drive - ATAPI Incompatible

0101 Yes Warning! This

system board does not support the power requirements of the installed processor. The processor will be run at a reduced frequency, which will impact system performance.

0102 Yes Error! The CPU

Core to Bus ratio or VID configuration has failed! Please enter BIOS Setup and re-config it.

0120 Yes Thermal Failure

detected by PROCHOT#.

0121 Yes Thermal Failure

detected by PROCHOT#.

See "Troubleshooting a Hard Drive" on page 109.

Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.

See "Troubleshooting Processors" on page 112.

The message is displayed on the screen, an error is logged to the SEL, and user input is required to continue. The user can take immediate corrective action or choose to continue booting.

Ensure that the processor heat sinks are properly installed.

See "Troubleshooting Processors" on page 112 and "Troubleshooting System Cooling Problems" on page 106.

Ensure that the processor heat sinks are properly installed.

See "Troubleshooting Processors" on page 112 and "Troubleshooting System Cooling Problems" on page 106.

26 About Your System

Code Log in BMC Error Message Corrective Action

0122 Yes Thermal Failure

detected by PROCHOT#.

0123 Yes Thermal Failure

detected by PROCHOT#.

0124 Yes Thermal Failure

detected by PROCHOT#.

0125 Yes Thermal Failure

detected by PROCHOT#.

0126 Yes Thermal Failure

detected by PROCHOT#.

0127 Yes Thermal Failure

detected by PROCHOT#.

0150 Yes Processor failed

BIST