Dell PowerEdge 2970 User Manual

Dell™ PowerEdge™ 2970 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, P owerV ault, P owerApp,

PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; AMD and AMD Opteron are registered trademarks and AMD PowerNow! is a trademark of Advanced Micro Devices; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is

a registered trademark of EMC Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model EMS01

February 2007

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . 15

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LCD Status Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . 17

Solving Problems Described by LCD Status Messages Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . 13

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. . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . 28

2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 37

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 37

Responding to Error Messages Using the System Setup Program

. . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . 38

System Setup Options

Main Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Memory Information Screen CPU Information Screen Integrated Devices Screen Serial Communication Screen

. . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . 43

Contents 3

System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Exit Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

System and Setup Password Features

Using the System Password Using the Setup Password

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module BMC Setup Module Options

. . . . . . . . . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . 49

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. . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . 49

3 Installing System Components . . . . . . . . . . . . . . . . . . . . 51

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Inside the System

Front Bezel

Removing the Front Bezel Replacing the Front Bezel

Opening and Closing the System

Opening the System Closing the System

Hard Drives

Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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4 Contents

Replacing a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . . . 59

Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Drive Carrier

Power Supplies

Removing a Power Supply Replacing a Power Supply Removing the Power Supply Blank Installing the Power Supply Blank

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . 59

System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Removing a System Fan Replacing a Cooling Fan

. . . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . 64

SAS Controller Daughter Card

. . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing a SAS Controller Daughter Card Removing a SAS Controller Daughter Card

RAID Battery

Configuring the Boot Device

Internal USB Memory Key Connector

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing a RAID Battery Removing a RAID Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . 70

Installing the Optional Internal USB Memory Key

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Removing the Cooling Shroud Installing the Cooling Shroud

Fan Bracket

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Removing the Fan Bracket Replacing the Fan Bracket

. . . . . . . . . . . . . . . . . . . . . . . . 72

. . . . . . . . . . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . 72

Expansion-Card Cage

Removing the Expansion-Card Cage Replacing the Expansion-Card Cage

RAC Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Removing the RAC Card Installing a RAC Card

Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Removing the Optical Drive from the System Installing the Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . 83

Removing the Optical Drive From the Optical Drive Tray Installing an Optical Drive Into the Optical Drive Tray

. . . . . . . . . . . . . . . . 82

. . . . . . . . . . 83

. . . . . . . . . . . 84

Contents 5

Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Removing the Diskette Drive From the System Installing the Diskette Drive Into the System Removing the Diskette Drive From the Drive Carrier Installing the Diskette Drive Into the Drive Carrier

. . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . 86

. . . . . . . . . . . . . 87

Tape Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Removing and Installing an Internal Tape Drive

. . . . . . . . . . . . . . 87

Removing and Replacing the Tape Drive Cable Retention Bracket

System Memory

General Memory Module Installation Guidelines Memory Sparing Support Installing Memory Modules Removing Memory Modules

Integrated NIC TOE

Processors

Removing a Processor Installing a Processor

System Battery

Replacing the System Battery

Expansion-Card Riser Boards

Removing the Left Expansion-Card Riser Board Installing the Left Riser Board Removing the Center Riser Board Installing the Center Riser Board

Sideplane Board

Removing the Sideplane Board Installing the Sideplane Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . . . . . . . . 92

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. . . . . . . . . . . . . . . . . . . . . . 107

. . . . 89

6 Contents

SAS/SATA Backplane Board

. . . . . . . . . . . . . . . . . . . . . . . . . . 107

Removing the SAS/SATA Backplane Board Installing the SAS/SATA Backplane Board

. . . . . . . . . . . . . . . . 108

Control Panel Assembly (Service-only Procedure)

Removing the Control Panel Assembly Installing the Control Panel Assembly

. . . . . . . . . . . . . . . . . . 109

. . . . . . . . . . . . . . . . . . 110

. . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . 109

System Board (Service-only Procedure) . . . . . . . . . . . . . . . . . . . 111

Removing the System Board Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . . . . . 112

4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 115

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 115

Start-Up Routine

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . . . . . 118

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . . . . . . . . 121

. . . . . . . . . . . . . . . . . . . . . . 122

. . . . . . . . . . . . . . . . . . . . . . . 122

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . 124

. . . . . . . . . . . . . . . . . . . . . . . 124

. . . . . . . . . . . . . . . . 116

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. . . . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . . . . 123

Troubleshooting a Diskette Drive

Troubleshooting an Optical Drive

Troubleshooting a Tape Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . 126

. . . . . . . . . . . . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . . . . . . . . . . . 128

. . . . . . . . . . . . . . . . . . . . . . . . . 129

Troubleshooting a SAS or SAS RAID Controller Daughter Card

. . . . . . . 130

Contents 7

Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 132

Troubleshooting the Microprocessors

. . . . . . . . . . . . . . . . . . . . 133

5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 135

Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 135

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

. . . . . . . . . . . . . . . . . . . . . . . . . 135

. . . . . . . . . . . . . . . . . . . . . 135

. . . . . . . . . . . . . . . . . . . . . . . 136

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. . . . . . . . . . . . . . . . . . . . . . 137

. . . . . . . . . . . . . . . . . . . . . 137

6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 139

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

System Board Connectors

SAS/SATA Backplane Board Connectors

. . . . . . . . . . . . . . . . . . . . . . . . . . . 141

. . . . . . . . . . . . . . . . . . . 143

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

8 Contents

Sideplane Board Connectors

Expansion-Card Riser-Board Components and PCIe Buses

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . . . . . . . . . . 144

. . . . . . . . . 144

. . . . . . . . . . . . . . . . . . . . . . . . 145

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Online Services AutoTech Service Automated Order-Status Service Technical Support Service

Dell Enterprise Training and Certification

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . . . . . . . . . . . . . 148

. . . . . . . . . . . . . . . . . . . 149

Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

. . . . . . . . . . . . . . . . 149

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Index

Contents 9

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

Rack Installation Guide

describes how to install your system into a rack.

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 11

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 38.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the

System Diagnostics" on page 135

<F11> Enters the boot mode selection screen, allowing you to choose a boot device.

<F12> Starts PXE boot.

<Ctrl><E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows

access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl><C> If a SAS controller is installed, this keystroke enters the SAS Configuration Utility. See your

SAS controller User’s Guide for more information.

<Ctrl><R> If a SAS RAID controller is installed, this keystroke enters the RAID configuration utility,

which allows you to configure an optional SAS RAID card. For more information, see the documentation for your SAS RAID card.

<Ctrl><S> If you have PXE support enabled through the System Setup Program (see "Integrated Devices

Screen" on page 42), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl><D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access

to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

12 About Your System

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

Figure 1-1. Front-Panel Features and Indicators

654321 87

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors

Item Indicator, Button, or Connector Icon Description

1 Power-on indicator, power

button

2 NMI button Used to troubleshoot software and device driver errors

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.

NOTE: When powering on the system, the video monitor

can take as long as 30 seconds to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating systems, turning off

the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

About Your System 13

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)

Item Indicator, Button, or Connector Icon Description

3 System identification button The identification buttons on the front and back panels

can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

4 LCD panel Provides system ID, status information, and system error

messages.

The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC power and an

error has been detected, the LCD lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB devices to the system. The ports are USB

2.0-complaint.

6 Video connector Connects a monitor to the system.

7 Hard drives (8) Eight 2.5-inch hot plug

8 Optical drive (optional) One optional slimline CD, DVD, or CD-RW/DVD

drive.

NOTE: DVD devices are data only.

9 Media bay Bay for optional diskette drive and/or tape drive.

14 About Your System

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green

and amber)

2 green drive-activity indicator

About Your System 15

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal

Drive ready for insertion or removal

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds.

Blinks green two times per second

Off

16 About Your System

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back-Panel Features and Indicators

PCI 1

PCI 2

PCI 3

Gb 2 Gb 1

8 6

1 PCIe slot 1 2 PCIe slot 2 3 PCIe slot 3

4 power supply bay 1 (PS1) 5 power supply bay 2 (PS2) 6 system identification button

7 system status indicator 8 system status indicator

9 NIC2 connector

connector

10 NIC1 connector 11 USB connectors (2) 12 video connector

13 serial connector 14 remote access controller

connector (optional)

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

For information about individual connectors, see "Jumpers and Connectors" on page 139. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 37.

About Your System 17

Power Indicator Codes

The power button on the front panel controls the power to the system from the system's power supplies. The power indicator lights green when the system is on.

The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes.

Table 1-4. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the power supply.

Figure 1-4. Redundant Power Supply Indicators

1 power supply status 2 power supply fault 3 AC line status

18 About Your System

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes.

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

Table 1-5. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on the network.

Activity indicator is amber blinking Network data is being sent or received.

About Your System 19

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears

on the LCD. Record the code, then see "Getting Help" on page 147.

Table 1-6. LCD Status Messages

Code Text Causes Corrective Actions

N/A

E1000 FAILSAFE, Call

E1114 Temp Ambient Ambient system temperature is

E1118 CPU Temp

E1210 CMOS Batt CMOS battery is missing, or the

SYSTEM NAME

Support

Interface

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

Check the system event log for critical failure events.

out of acceptable range.

The BMC is unable to determine the CPU(s) temperature status. Consequently, the BMC increases the CPU fan speed to maximum as a precautionary measure.

voltage is out of acceptable range.

displays

This message is for information only.

You can change the system ID and name in the System Setup program. See "Using the System Setup Program" on page 37.

See "Getting Help" on page 147.

See "Troubleshooting System Cooling Problems" on page 123.

Turn off power to the system and restart the system. If the problem persists, see "Getting Help" on page 147.

See "Troubleshooting the System Battery" on page 122.

20 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1211 ROMB Batt RAID battery is either missing,

bad, or unable to recharge due to thermal issues.

E1214 E1216 E1217 E1218 PCI Rsr 5V PwrGd The 5V voltage regulator on the

E1226 PCI Rsr 1.5V

E1227 Linear PwrGd Linear voltage regulator(s) has

E1229 CPU # VCORE Processor # VCORE voltage

E122A CPU VTT PwrGd Processor # VTT voltage has

E122D CPU # VDDIO

E122E CPU # VDDA Processor # VDDA voltage has

E122F 2.5V PwrGd 2.5V voltage regulator has failed. See "Getting Help" on page 147. E1231 1.2V HTCORE

E1232 GC Fatal1 PwrGd

E1310 RPM Fan ## RPM of specified cooling fan is

PwrGd Specified voltage regulator has

failed.

PCI riser has failed.

The 1.5V voltage regulator on the

PwrGd

1.0V PwrGd

PwrGd

GC Alert1 PwrGd VDD 12V PS#

PwrGd

PCI riser has failed.

failed. Represents status of multiple voltage regulators used in the video and LOM circuitry.

regulator has failed.

exceeded the allowable voltage range

Processor # VDDIO voltage has exceeded the allowable voltage range

exceeded the allowable voltage range

1.2V HTCORE voltage regulator has failed.

VLDT voltage regulator has failed.

The specified power supply has failed or has been removed from the bay while the system was on.

out of acceptable operating range.

Reseat the RAID battery connector. See "RAID Battery" on page 69, and "Troubleshooting System Cooling Problems" on page 123.

See "Getting Help" on page 147.

If removed, reinsert the power supply into the bay and reconnect to power. For component failures, see "Getting Help" on page 147.

See "Troubleshooting System Cooling Problems" on page 123.

About Your System 21

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1311 RPM Fan Mod ## RPM of specified cooling fan is

out of acceptable operating range.

E1313 Fan Redundancy The system is no longer fan-

redundant. Another fan failure will put the system at risk of overheating.

E1410 CPU # IERR Processor # has had an internal

error (IERR) that is possibly, but not always, caused by a problem with the CPU.

E1414 CPU # Thermtrip Specified microprocessor is out of

acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling Problems" on page 123.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 123.

See "Getting Help" on page 147.

See "Troubleshooting System Cooling Problems" on page 123. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 133.

NOTE: The LCD continues to

display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage

Baseboard Management Controller User’s Guide for

information about these utilities.

E1418 CPU # Presence Specified processor is missing or

bad, and the system is in an unsupported configuration.

E141C CPU Mismatch Processors are in a configuration

unsupported by Dell.

E141F CPU Protocol The system BIOS has reported a

processor protocol error.

See "Troubleshooting the Microprocessors" on page 133.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 147.

22 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1421 CPU Init The system BIOS has reported a

processor initialization error.

E1422 CPU Machine Chk The system BIOS has reported a

machine check error.

E1610 PS # Missing No power is available from the

specified power supply; specified power supply is improperly installed or faulty.

E1614 PS # Status No power is available from the

specified power supply; specified power supply is improperly installed or faulty.

E1618 PS # Predictive Power supply voltage is out of

acceptable range; specified power supply is improperly installed or faulty.

E161C PS # Input Lost Power source for specified power

supply is unavailable, or out of acceptable range.

E1620 PS # Input Range Power source for specified power

supply is unavailable, or out of acceptable range.

E1624 PS Redundancy The power supply subsystem is no

longer redundant. If the last supply fails, the system will go down.

E1625 PS AC Current Power source is out of acceptable

range.

E1710 I/O Channel Chk The system BIOS has reported an

I/O channel check.

See "Getting Help" on page 147.

See "Troubleshooting Power Supplies" on page 122.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 122.

See "Troubleshooting Power Supplies" on page 122.

Check the AC power source.

See "Getting Help" on page 147.

About Your System 23

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1711 PCI PERR B## D##

F##

PCI PERR Slot # The system BIOS has reported a

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

PCI parity error on a component that resides in the specified PCIe slot.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 132.

Reinstall the expansion-card cage. See "Expansion-Card Cage" on page 77.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 147.

E1712 PCI SERR B## D##

F##

PCI SERR Slot # The system BIOS has reported a

E1714 Unknown Err The system BIOS has determined

E171F PCIE Fatal Err

B## D## F##

PCIE Fatal Err Slot #

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

PCI system error on a component that resides in the specified slot.

that there has been an error in the system, but is unable to determine its origin.

The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 132.

Reinstall the expansion-card cage. See "Expansion-Card Cage" on page 77.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 147.

See "Getting Help" on page 147.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 132.

Reinstall the expansion-card cage. See "Expansion-Card Cage" on page 77.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 147.

24 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1810 HDD ## Fault The SAS subsystem has

determined that hard drive ## has experienced a fault.

E1811 HDD ## Rbld Abrt The specified hard drive has

experienced a rebuild abort.

E1812 HDD ## Removed The specified hard drive has been

removed from the system.

E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or

disconnected.

E1A12 PCI Rsr Missing One or all of the PCIe risers is

missing, preventing the system from powering on.

E1A14 SAS Cable A SAS cable A is missing or bad. Reseat the cable. If the problem

E1A15 SAS Cable B SAS cable B is missing or bad. Reseat the cable. If the problem

E2010 No Memory No memory is installed in the

system.

E2011 Mem Config Err Memory detected, but is not

configurable. Error detected during memory configuration.

E2012 Unusable Memory Memory is configured, but not

usable. Memory subsystem failure.

E2013 Shadow BIOS Fail The system BIOS failed to copy

its flash image into memory.

E2014 CMOS Fail CMOS failure. CMOS RAM not

functioning properly.

E2015 DMA Controller DMA controller failure. See "Getting Help" on page 147. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 147.

See "Troubleshooting a Hard Drive" on page 129.

See "Troubleshooting a Hard Drive" on page 129. If the problem persists, see your RAID documentation.

Information only.

Reconnect the cable. See "Installing a RAC Card" on page 81.

Reinstall the missing riser card(s).

persists, replace cable. See "SAS Controller Daughter Card" on page 65.

Install memory. See "Installing Memory Modules" on page 94.

See "Troubleshooting System Memory" on page 124.

See "Getting Help" on page 147.

About Your System 25

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147. E2018 Prog Timer Programmable interval timer

error.

E2019 Parity Error Parity error. See "Getting Help" on page 147. E201A SIO Err SIO failure. See "Getting Help" on page 147. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 147. E201C SMI Init System management interrupt

(SMI) initialization failure.

E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 147. E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System

E201F DRAC Config Dell remote access controller

(DRAC) configuration failure.

E2020 CPU Config CPU configuration failure. Check screen for specific error

E2021 Memory

Population

E2022 POST Fail General failure after video. Check screen for specific error

E2110 MBE DIMM # & # One of the DIMMs in the set

E2111 SBE Log Disable

DIMM #

Incorrect memory configuration. Memory population order incorrect.

implicated by "# & #" has had a memory multi-bit error (MBE).

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "#" represents the DIMM implicated by the BIOS.

See "Getting Help" on page 147.

Memory" on page 124. If problem persists, see "Getting Help" on page 147.

Check screen for specific error messages.

Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation.

messages.

Check screen for specific error messages. See "Troubleshooting System Memory" on page 124.

messages.

See "Troubleshooting System Memory" on page 124.

26 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2112 Mem Spare DIMM # The system BIOS has spared the

memory because it has determined that the memory had too many errors. "# & #" represents the DIMM pair implicated by the BIOS.

I1910 Intrusion System cover has been removed. Information only. I1911 >3 ERRs Chk Log LCD overflow message.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

I1912 SEL Full System Event Log is full of

events, and is unable to log any more events.

I1915 Video Off

(LCD lights with a blue or amber background.)

I1916 Video Off in ##

(LCD lights with a blue or amber background.)

W1228 ROMB Batt < 24hr Warns predictively that the RAID

The video has been turned off by the RAC remote user.

The video will be turned off in xx seconds by the RAC remote user.

battery has less than 24 hours of charge left.

See "Troubleshooting System Memory" on page 124.

Check the SEL for details on the events.

Clear the log by deleting event entries.

Information only.

Replace RAID battery. See "RAID Battery" on page 69.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 175.

Solving Problems Described by LCD Status Messages

The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

E1418 CPU_1_Presence appears, you know that a microprocessor is not installed

About Your System 27

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

• Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the same display entry.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

28 About Your System

Table 1-7. System Messages

Message Causes Corrective Actions

Alert! Node interleaving disabled! Memory configuration does not support node interleaving.

Attempting to update Remote Configuration. Please wait...

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

CPUs with different cache sizes detected!

Decreasing available memory

Diskette drive failure

Diskette read failure Faulty or improperly inserted diskette. Replace the diskette. See

seek

The memory configuration does not support node interleaving, or the configuration has changed (for example, a failed DIMM) so that node interleaving cannot be supported. The system will run but with reduced functionality.

Remote Configuration request has been detected and is being processed.

Remote BIOS update attempt failed. Retry the BIOS update. If problem

NVRAM_CLR jumper is installed. CMOS has been cleared.

Microprocessors with different cache sizes are installed.

Faulty or improperly installed memory modules.

Incorrect configuration settings in the System Setup program.

Faulty or improperly installed diskette drive.

Loose diskette drive interface cable, or loose power cable.

Ensure that the memory modules are installed in a configuration that supports node interleaving. Check other system messages for additional information for possible causes. For memory configuration information, see "General Memory Module Installation Guidelines" on page 91. If the problem persists, see "Troubleshooting System Memory" on page 124.

Wait until the process is complete.

persists, see "Getting Help" on page 147.

Remove NVRAM_CLR jumper. See Figure 6-1 for jumper location.

Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" on page 96.

See "Troubleshooting System Memory" on page 124.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 37.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126.

Reseat diskette drive interface cable, or power cable. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126.

"Troubleshooting a Diskette Drive" on page 126.

About Your System 29

Table 1-7. System Messages (continued)

Message Causes Corrective Actions

Diskette subsystem reset failed

Drive not ready Diskette missing from or improperly

Error: Incorrect memory configuration

CPU

!!*** Error: Remote Access Controller initialization failure *** RAC virtual USB devices may not be available...

Gate A20 failure Faulty keyboard controller; faulty

General failure The operating system is unable to

HyperTransport error caused a system reset! Please check the system event log for details!

Invalid NVRAM configuration, Resource Re-allocated

Invalid PCIe card found in the Internal_Storage slot!

Keyboard Controller failure

Faulty or improperly installed diskette drive.

inserted in diskette drive.

The DIMM group for CPU n is incorrectly configured and caused the system to halt.

Remote Access Controller initialization failure

system board.

carry out the command.

A fatal system error occurred and caused the system to reboot.

System detected and corrected a resource conflict.

The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot.

Faulty keyboard controller; faulty system board

Reseat diskette drive interface cable, or power cable. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126.

Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126.

See "General Memory Module Installation Guidelines" on page 91 for memory configuration information. If the problem persists, see "Troubleshooting System Memory" on page 124.

Ensure that the Remote Access Controller is properly installed. See "Installing a RAC Card" on page 81.

See "Getting Help" on page 147.

This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem.

Check the SEL for information that was logged during the error. See the applicable troubleshooting section in "Troubleshooting Your System" on page 115 for any faulty components specified in the SEL.

No action is required.

Remove the PCIe expansion card and install either the SAS or optional SAS RAID controller in the dedicated slot.

See "Getting Help" on page 147.

30 About Your System

+ 158 hidden pages

Dell PowerEdge 2970 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Hardware Owner’s Manual

Contents

About Your System

Other Information You May Need

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages