NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the User’s Guide. In Windows 98 and
®
Windows 2000, click the Start button on the Microsoft
Windows® desktop, point to
Programs—> User’s Guides, and click the Dell User’s Guide icon. In Windows XP, click the
Start button, click Help and Support, click User and system guides, and click User Guide.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, Latitude, TrueMobile, and AccessDirect are trademarks of Dell
Computer Corporation; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names
other than its own.
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)
®
Warranty Statement for Pentium® and Celeron®
Intel
Processors Only (U.S. and Canada Only)
. . . . . . . . . . . . 35
. . . . . . . . . . . . 37
4Contents
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
•Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
•If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.
•Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.
•Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on. Restricting airflow can damage the
computer or cause a fire.
•Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
•Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.
•The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.
•Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.
•Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement.
•If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.
System Information Guide5
CAUTION: Safety Instructions (continued)
•To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.
•If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an
FCC-compliant RJ-11 modular plug.
•Before you open the memory module/Mini PCI card/modem cover on the bottom of your
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computer, disconnect all cables from their electrical outlets and disconnect the telephone
cable.
•If your computer has both a modem RJ-11 connector and a network RJ-45 connector,
which look alike, make sure you insert the telephone cable into the RJ-11 connector, not
the RJ-45 connector.
•PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.
•Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Power
•Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.
•Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.
•To remove the computer from all power sources, turn the computer off, disconnect the
AC adapter from the electrical outlet, and remove any battery installed in the battery bay
or module bay.
•To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
6System Information Guide
CAUTION: Safety Instructions (continued)
•Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.
•If you are using a multiple-outlet power strip, use caution when plugging the AC
adapter’s power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.
Battery
•Use only Dell™ battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or explosion.
•Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.
•Keep the battery away from children.
•Do not store or leave your computer or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•Do not dispose of your computer’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.
System Information Guide7
CAUTION: Safety Instructions (continued)
Air Travel
•Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.
–In order to best comply with all such restrictions, if your Dell portable computer is
equipped with Dell TrueMobile™ or some other wireless communication device,
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EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate electromagnetic
compatibility (EMC) classification for the intended environment. For parallel printers, a cable
is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at
www.dell.com.
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
–Additionally, the use of any PED, such as a portable computer, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use
of a PED is allowed.
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s input/output panel.
WARNING: Handling the cord on this product, or cords associated with accessories sold with
this product, will expose you to lead, a chemical known to the State of California to cause birth
defects or other reproductive harm.
8System Information Guide
Wash your hands after handling the cord.
When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your computer:
•When setting up the computer for work, place it on a level surface.
•When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.
•When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand,
be ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.
•When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.
•Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.
•When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
damaging the computer, allow sufficient time for the moisture to evaporate before using
the computer.
NOTICE: When taking the computer from low-temperature conditions into a warmer environment
or from high-temperature conditions into a cooler environment, allow the computer to acclimate to
room temperature before turning on power.
•When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.
•Handle components with care. Hold a component such as a memory module by its edges,
not its pins.
•When preparing to remove a memory module from the system board or disconnect a
device from the computer, turn off the computer, disconnect the AC adapter cable,
remove any battery installed in the battery bay or module bay, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.
System Information Guide9
When Using Your Computer (continued)
•Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display
to the bottom. Remove moisture from the display quickly and keep the display dry.
Long-term exposure to moisture can damage the display. Do not use a commercial
window cleaner to clean your display.
•If your computer gets wet or is damaged, follow the procedures described in “If Your
Computer Gets Wet” or "If You Drop or Damage Your Computer" in the User’s Guide.
If, after following these procedures, you confirm that your computer is not operating
properly, contact Dell (see the User’s Guide for the appropriate contact information).
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Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods
of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the User’s Guide when setting
up and using your computer.
This portable computer is not designed for continuous operation as office equipment. For
extended use in an office, it is recommended that you connect an external keyboard.
When Working Inside Your Computer
Before removing or installing memory modules, Mini PCI cards, or modems, perform the
following steps in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is when you are
installing memory modules, a Mini PCI card, or a modem.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing
a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.
Shut down your computer and turn off any attached devices.
1
2 Disconnect your computer and devices from electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.
3 Remove the main battery from the battery bay and, if necessary, the second battery from
the module bay.
10System Information Guide
When Using Your Computer (continued)
4 Ground yourself by touching any unpainted metal surface on the back of the computer.
While you work, periodically touch the unpainted metal surface to dissipate any static
electricity that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching any unpainted
metal surface on the back of the computer.
As you continue to work inside the computer, periodically touch any unpainted metal surface
on the back of the computer to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•When transporting a sensitive component, first place it in an antistatic container or
packaging.
•Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
Battery Disposal
Your computer uses a lithium-ion battery and a nickel-metal hydride (NiMH) coin-cell battery.
For instructions about replacing the lithium-ion battery in your computer, see "Replacing a
Battery" in your System Information Guide. The NiMH battery is a long-life battery, and it is
very possible that you will never need to replace it. However, should you need to replace it, the
procedure must be performed by an authorized service technician.
Do not dispose of the battery along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
System Information Guide11
Finding Information and Assistance
The following table lists the resources that Dell provides as support tools. Additional
resources may be shipped with your computer.
Resources and Support Tools
ResourceContentsUsing the Resource
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User’s Guides
User’s guides for your computer
and devices
Drivers and Utilities CD
• Dell Diagnostics
• Drivers
• Utilities
• Computer and device
documentation
Depending on your operating system, double-click the
User’s Guides icon on your desktop, or click the Start
button and then select Help and Support to access
the documentation stored on your hard drive.
Obtain information on the following:
• Using your computer
• Configuring system settings
• Removing and installing parts
• Installing and configuring software
• Diagnosing a problem
• Technical specifications
• Getting technical assistance
See the main menu on the Drivers and Utilities CD
that came with your computer. Use the pull-down
menu to make selections appropriate for your
computer.
Documentation and drivers are already installed on
your computer when shipped from Dell. You can use
this CD to access documentation, reinstall drivers, or
run diagnostics tools.
For more information, see your computer User’s Guide.
Service and Registration Labels
• Express Service Code and
Service Tag
• Product Key (also called the
Product ID or Certificate of
Authenticity [COA])
12System Information Guide
The Express Service Code and Service Tag are unique
identifiers for your Dell™ computer.
You will need the Product Key (or Product ID)
number to complete the operating system setup.
ResourceContentsUsing the Resource
Operating System CDTo reinstall your operating system, use the Operating
System CD that came with your computer.
NOTE: The Operating System CD may not include all
the latest drivers for your computer. If you reinstall
your operating system, use the Drivers and Utilities
CD to reinstall drivers for the devices shipped with
your computer.
Dell Support website
• Technical support and
information
• Downloads for your system
• Order or delivery status
• Hints and tips, technology
papers, service information
Dell Premier Support website
• Service call status
• Top technical issues by
product
• Frequently asked questions
by product number
• Customized service tags
• System configuration detail
Go to support.dell.com and complete the one-time
registration.
• Get help with general usage, installation, and
troubleshooting questions.
• Obtain answers to technical service and support
questions.
• Get the latest versions of the drivers for your
system
• Access documentation about your system and
devices.
• Join online discussions with other Dell customers
and Dell technical professionals.
• Explore a list of online links to Dell's primary
vendors.
Go to premiersupport.dell.com:
The Dell Premier Support website is customized for
corporate, government, and education customers.
This site may not be available in all regions.
System Information Guide13
Setting Up Your Computer
1 Unpack the accessories box.
2 Set aside the contents of the accessories box, which you will need to complete the
setup of your computer.
The accessories box also contains user documentation and any software or additional
hardware (such as PC Cards, drives, or batteries) you have ordered.
Connecting the AC Adapter
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AC Adapter Connection
14System Information Guide
Turning On the Computer
To turn on the computer, open the computer display and press the power button.
NOTE: Do not dock the computer until it has been turned on and shut down at least once.
Power Button
About Your Computer
Front View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Doing so can damage the computer or cause a fire.
System Information Guide15
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1
2
13
12
11
10
9
8
76
1 display latch8touch pad
2 display9battery bay
3 keyboard10 track stick/touch pad
buttons
4 microphone11 track stick
5 device status lights12 power button
6 keyboard status lights13 AccessDirect™ button
7 module bay
3
4
5
16System Information Guide
Left Side View
4
1 security cable slot
2 speaker
3 hard drive bay
4 PC Card slot
1
3
2
System Information Guide17
Right Side View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Doing so can damage the computer or cause a fire.
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1
6
1 infrared sensor5air vent
2 modem connector6audio connectors
3 network connector7speaker
4 S-video TV-out connector
342
57
18System Information Guide
Back View
NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer
before you disconnect an external device.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Doing so can damage the computer or cause a fire.
23
98
1 parallel connector6USB connector
2 docking connector7fan
3 PS/2 connector8serial connector
4 video connector9air vent
5 AC adapter connector
76
41
5
Replacing a Battery
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The lithium-ion battery is designed to work with your Dell™ computer. You
can also use the battery in any Latitude™ C-Family computer exce pt for Latitude
CS or CSx computers. Do not use a battery from other CS or CSx computers with
your computer.
NOTICE: To avoid data loss, do not replace a battery while the computer is turned on unless the
computer is connected to an electrical outlet or a second battery is installed.
NOTICE: If you choose to replace the battery with the computer in standby mode, you have up
to 4 minutes to complete the battery replacement. After 4 minutes, the computer shuts down and
you will lose any unsaved data.
System Information Guide19
1 Ensure that computer is either turned off, in a power management mode, or
connected to an electrical outlet.
2 If the computer is docked, undock it.
3 Slide and hold the battery bay (or module bay) latch release on the bottom of the
computer, and then remove the battery from the bay.
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4 Slide the battery into the bay until the latch release clicks.
Running the Dell Diagnostics
Dell provides a number of tools to help you if your computer does not perform as expected.
For information on these help tools, see your User’s Guide.
If you have a computer problem and are unable to access the online User’s Guide, use the
Dell Diagnostics to help you determine the cause of the problem and to help you solve it.
The Diagnostics are on the Drivers and Utilities CD that came with your computer.
NOTE: Run the Diagnostics before you call Dell technical support because the diagnostic tests
provide information you may need when you call.
20System Information Guide
To start the Diagnostics, perform the following steps:
1 Turn off the computer.
2 Undock the computer if you have it docked.
3 Turn on the computer.
4 Press at the start of the boot routine to access the system setup menu.
NOTE: Write down your current boot sequence in the event you want to restore it after running
the Dell Diagnostics.
Select the following boot sequence and exit the system setup program:
5
•Boot First Device: Diskette Drive
•Boot Second Device: CD/DVD/CD-RW Drive
•Boot Third Device: Internal HDD
6 Insert the Drivers and Utilities CD into the CD drive.
7 Turn the computer off.
8 Turn the computer on. The computer starts and automatically begins to run the Dell
Diagnostics.
9 When you have completed running diagnostics, remove the Drivers and Utilities CD
from the CD drive.
To change the boot sequence, repeat steps 1 through 6, customizing the boot sequence to
fit your needs. Then restart your computer.
When you start the diagnostics, the Dell logo screen appears, followed by a message telling
you that the diagnostics is loading. After the diagnostics loads, the Diagnostics Menu
appears.
To select an option from this menu, highlight the option and press , or press the
key that corresponds to the highlighted letter in the option you choose.
System Information Guide21
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
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function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•Reorient the receiving antenna.
•Relocate the computer with respect to the receiver.
•Move the computer away from the receiver.
•Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
Dell computers are designed, tested, and classified for their intended electromagnetic
environment. These electromagnetic environment classifications generally refer to the
following harmonized definitions:
•Class A is typically for business or industrial environments.
•Class B is typically for residential environments.
Information Technology Equipment (ITE), including devices, expansion cards, printers,
input/output (I/O) devices, monitors, and so on, that are integrated into or connected to
the computer should match the electromagnetic environment classification of the
computer.
22System Information Guide
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices
to any Dell device to reduce the possibility of interference with radio communications
services. Using shielded cables ensures that you maintain the appropriate EMC
classification for the intended environment. For parallel printers, a cable is available from
Dell. If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computers are classified for Class B environments. However, the inclusion of
certain options can change the rating of some configurations to Class A. To determine the
electromagnetic classification for your computer or device, refer to the following sections
specific for each regulatory agency. Each section provides country-specific EMC/EMI or
product safety information.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer, examine
all FCC registration labels located on the bottom or back panel of your computer, on cardmounting brackets, and on the cards themselves. If any one of the labels carries a Class A
rating, your entire computer is considered to be a Class A digital device. If all labels carry an
FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, (),
your computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC
notice. Note that FCC regulations provide that changes or modifications not expressly
approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
•This device may not cause harmful interference.
•This device must accept any interference received, including interference that may
cause undesired operation.
System Information Guide23
Class A
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case you will
be required to correct the interference at your own expense.
Class B
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This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the manufacturer’s instruction manual, may cause interference
with radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/television technician for help.
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
•Model number: PP01L
•Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-440
24System Information Guide
Modem Regulatory Information
This equipment complies with Part 68 of the FCC rules. On the bottom of your computer
is a label that contains, among other information, the FCC registration number and ringer
equivalence number (REN) for your equipment. If requested, you must provide this
information to the telephone company.
The REN is used to determine the quantity of devices that may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing
in response to an incoming call. In most areas, the sum of all the RENs on your telephone
line should be less than five to ensure proper service from the telephone company. To be
certain of the number of devices that you may connect to a line, as determined by the total
RENs, contact your local telephone company.
The registration jack Universal Service Order Code (USOC) used by this equipment is RJ11C. An FCC compliant telephone cord and modular plug is provided with this equipment.
This equipment is designed to be connected to the telephone network or premises wiring
using a compatible modular jack that is Part 68 compliant.
This equipment cannot be used on public coin-phone service provided by the telephone
company. Connection to party line service is subject to state tariffs.
There are no user serviceable parts on the modem contained in your computer.
If your telephone equipment causes harm to the telephone network, the telephone
company will notify you in advance that service may be temporarily discontinued. If
advance notice is not practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of this equipment. If this happens, the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If you experience trouble with this telephone equipment, refer to the chapter titled
"Getting Help" in your User’s Guide or, for some computers, the section titled "Contacting
Dell" in your User’s Guide to find the appropriate telephone number for obtaining customer
assistance. If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is resolved.
System Information Guide25
Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent, identification of the
business, other entity, or individual sending the message, and the telephone number of the
sending machine or such business, other entity, or individual. The telephone number
provided may not be a 900 number or any other number for which charges exceed local or
long-distance transmission charges.
www.dell.com | support.dell.com
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see
your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.,
the limited warranties and return policy for Canada, the manufacturer guarantee for Latin America and the
Caribbean, and the Intel
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
•Non-Dell-branded and Solution Provider Direct products and accessories
•Problems that result from:
–External causes such as accident, abuse, misuse, or problems with electrical power
–Servicing not authorized by Dell
–Usage that is not in accordance with product instructions
–Failure to follow the product instructions or failure to perform preventive maintenance
–Problems caused by using accessories, parts, or components not supplied by Dell
•Products with missing or altered Service Tags or serial numbers
•Products for which Dell has not received payment
®
Pentium® and Celeron® warranty for the U.S. and Canada.
26System Information Guide
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
System Information Guide27
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers:U.S. Only
Technical Support1-800-624-9896
Customer Service1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service1-800-822-8965
Home and Small Business Commercial Customers:
www.dell.com | support.dell.com
Technical Support and Customer Service1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):
Technical Support and Customer Service1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service1-800-234-1490
Dell-Branded Memory
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
1-888-363-5150
28System Information Guide
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
•If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
System Information Guide29
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
•New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within 30 days from the date
on the packing slip or invoice. To return applications software or an operating system that has been installed
by Dell, you must return the entire computer. A different return policy applies to nondefective products
purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within 30 days from the date on the packing slip or invoice, but a
fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction"
Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage
www.dell.com | support.dell.com
products, EMC-branded products, or enterprise software.
•Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within 30 days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts
may be returned within 14 days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
•Non-Dell branded and Solution Provider Direct products and accessories
30System Information Guide
•Problems that result from:
–External causes such as accident, abuse, misuse, or problems with electrical power
–Servicing not authorized by Dell
–Usage that is not in accordance with product instructions
–Failure to follow the product instructions or failure to perform preventive maintenance
–Problems caused by using accessories, parts, or components not supplied by Dell
•Products with missing or altered Service Tags or serial numbers
•Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
System Information Guide31
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Technical Support and Customer Service1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value-Added Resellers (VARs):
Technical Support1-800-387-5757
Customer Service1-800-326-9463
www.dell.com | support.dell.com
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support1-800-387-5757
Customer Service1-800-326-9463 (Extension 8221 for Individual
Dell-Branded Memory
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
Canada Only
Consumers)
1-888-363-5150
32System Information Guide
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell’s website:
•For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
System Information Guide33
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the
date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or
credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject
to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought
the products under a written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to
Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number.
You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during
www.dell.com | support.dell.com
shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or
CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s),
power cables, and other items included with a product must be returned with it. For customers who want to return,
for refund or credit only, either application or operating system software that has been installed by Dell, the whole
system must be returned, along with any media and documentation that may have been included in the original
shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and
Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which
limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product
documentation that accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.
34System Information Guide
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not
include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of one year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
System Information Guide35
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
www.dell.com | support.dell.com
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul - RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3 - Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
36System Information Guide
Intel® Warranty Statement for Pentium® and Celeron® Processors Only
(U.S. and Canada Only)
Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
Intel’s Three Year Limited Warranty
System Information Guide37
Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are "Errata"?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
www.dell.com | support.dell.com
a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
REMARQUE : Une REMARQUE indique des informations importantes qui vous aident
à mieux utiliser votre ordinateur.
AVIS : Un AVIS vous avertit d'un risque de dommage matériel ou de perte de données
et vous indique comment éviter le problème.
PRÉCAUTION : Une PRÉCAUTION indique un risque potentiel
d'endommagement du matériel, de blessure corporelle ou de mort.
Abréviations et acronymes
Pour obtenir une liste complète des abréviations et des acronymes, reportez-vous au Guide
d'utilisation. Sous Windows 98 et Windows 2000, cliquez sur le bouton Start (Démarrer)
du bureau Microsoft
(Guides d'utilisation) et cliquez sur l'icône Dell User's Guide (Guide d'utilisation Dell).
Sous Windows XP, cliquez sur le bouton Démarrer, sur Help and Support (Aide et support),
sur User and system guides (Guides de l'utilisateur et du système), puis sur User Guide (Guide d'utilisation).
®
Windows®, pointez sur Programs (Programmes)—> User's Guides
Toute reproduction sous quelque forme que ce soit sans l'autorisation écrite de Dell Computer Corporation
est strictement interdite.
Marques utilisées dans ce document : Dell, le logo DELL, Latitude, TrueMobile et AccessDirect sont des marques
de Dell Computer Corporation ; Intel, Pentium et Celeron sont des marques déposées de Intel Corporation ; Microsoft
et Windows sont des marques déposées de Microsoft Corporation.
D'autres marques et noms commerciaux peuvent être utilisés dans ce document pour faire référence aux entités se
réclamant de ces marques et de ces noms ou à leurs produits. Dell Computer Corporation dénie tout intérêt propriétaire
aux marques et aux noms commerciaux autres que les siens.
Conditions de garantie limitée pour les produits
matériels Dell (Canada seulement)
. . . . . . . . . . . . . . . 63
Règle de retour « Satisfait ou remboursé »
(Canada seulement)
Logiciels et périphériques Dell (Canada seulement)
Déclaration de garantie Intel
et Celeron
®
seulement (États-Unis et Canada seulement) . . . . 68
. . . . . . . . . . . . . . . . . . . . . . 66
. . . . . . . 67
®
pour les processeurs Pentium®
42Sommaire
PRÉCAUTION : Consignes de sécurité
Pour votre sécurité et pour protéger votre ordinateur ainsi que votre environnement
de travail contre d'éventuels dommages, respectez les consignes de sécurité ci-dessous.
Généralités
•Ne tentez pas d'assurer vous-même l'entretien de votre ordinateur à moins que vous
ne soyez un technicien de maintenance qualifié. Suivez toujours scrupuleusement
les instructions d'installation.
•Si vous raccordez une rallonge à votre adaptateur CA/CC, assurez-vous que l'intensité
totale du courant drainé par tous les appareils raccordés à cette rallonge ne dépasse pas
la limite de cette dernière.
•N'introduisez pas d'objets dans les orifices de ventilation ou autres ouvertures de votre
ordinateur. Cela risquerait de provoquer un incendie ou un choc électrique dû à un
court-circuit des composants internes.
•Ne placez pas l'ordinateur dans un environnement peu aéré, tel qu'une sacoche de transport
ou une mallette fermée, lorsque celui-ci fonctionne. Ceci risque d'endommager l'ordinateur
ou de provoquer un incendie.
•Conservez votre ordinateur à distance des radiateurs et sources de chaleur. Veillez à ne
pas bloquer les grilles d'aération. Évitez de placer des papiers volants sous votre ordinateur ;
ne placez pas votre ordinateur dans une unité murale fermée ou sur un lit, un canapé ou
un tapis.
•Placez l'adaptateur CA/CC dans une zone aérée, comme sur un bureau ou sur le sol,
lorsqu'il est utilisé pour alimenter l'ordinateur ou pour charger la batterie. Ne recouvrez pas
l'adaptateur CA/CC de papiers ou d'autres objets susceptibles d'entraver le refroidissement.
De même, n'utilisez pas l'adaptateur CA/CC dans une mallette de transport.
•L'adaptateur CA/CC risque de chauffer lorsque vous utilisez votre ordinateur. Faites donc
très attention lorsque vous manipulez l'adaptateur pendant ou après son fonctionnement.
•Évitez de poser votre ordinateur portable en fonctionnement à même la peau pendant
une période prolongée. La température augmente sur la surface de la base pendant
le fonctionnement normal de l'ordinateur (notamment s'il est alimenté par le secteur).
Le contact prolongé avec la peau peut provoquer inconfort ou brûlure.
•N'utilisez pas votre ordinateur dans un environnement exposé à l'eau, par exemple près
d'une baignoire, d'un évier, d'une piscine ou dans un sous-sol humide.
•Si votre ordinateur comprend un modem intégré ou optionnel (carte PC), débranchez le
modem de la ligne téléphonique à l'approche d'un orage électrique afin d'éviter le risque
très faible de choc électrique causé par un éclair et transmis par la ligne téléphonique.
Guide d'informations du système43
PRÉCAUTION : Consignes de sécurité (suite)
•Pour réduire le danger lié à un choc électrique, n'effectuez aucun branchement ou
débranchement pendant un orage électrique, ni aucune opération de maintenance ou de
reconfiguration de ce produit. N'utilisez jamais l'ordinateur pendant un orage électrique,
sauf si tous les câbles ont été déconnectés et si l'ordinateur est alimenté par la batterie.
•Si votre ordinateur comprend un modem, le câble utilisé avec le modem doit avoir une
taille minimale de 26 AWG (American Wire Gauge) et une
fiche modulaire RJ-11 conforme à la norme FCC.
•Avant d'ouvrir le capot du compartiment des modules de mémoire, de la carte Mini PCI ou
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du modem au bas de l'ordinateur, déconnectez tous les câbles de leur source d'alimentation
et débranchez le câble téléphonique.
•Si votre ordinateur dispose d'un connecteur modem RJ-11 et d'un connecteur réseau RJ-45
(ces deux connecteurs se ressemblent), veillez à brancher le câble téléphonique dans le
connecteur RJ-11 et non pas dans le connecteur RJ-45.
•Les cartes PC peuvent chauffer beaucoup en fonctionnement normal. Faites donc très
attention lorsque vous les retirez après une utilisation prolongée.
•Débranchez l'ordinateur de la prise électrique avant de le nettoyer. Nettoyez votre
ordinateur avec un tissu doux et humidifié avec de l'eau. N'utilisez pas de liquide
ni d'aérosol nettoyants, ceux-ci peuvent contenir des substances inflammables.
Alimentation
•Utilisez uniquement l'adaptateur CA/CC fourni par Dell et homologué pour cet ordinateur.
L'utilisation d'un autre adaptateur CA/CC peut provoquer un incendie ou une explosion.
•Avant de raccorder l'ordinateur à une prise électrique, assurez-vous que la fréquence et
la tension du secteur sont compatibles avec la tension d'entrée de l'adaptateur CA/CC.
•Pour mettre l'ordinateur totalement hors tension, éteignez-le, débranchez l'adaptateur
CA/CC de la prise électrique et retirez toutes les batteries installées dans la baie de
batterie ou la baie modulaire.
•Pour éviter tout risque de décharge électrique, branchez les câbles de l'adaptateur
CA/CC et des périphériques sur des sources d'alimentation électriques correctement reliées
à la terre. Il se peut que ces câbles d'alimentation soient équipés de prises à trois broches
afin de fournir une mise à la terre. N'utilisez pas de fiche intermédiaire ou retirez la broche
de masse du câble d'alimentation. Si vous utilisez une rallonge électrique, veillez à ce qu'elle
comporte des prises à deux ou trois broches, afin de pouvoir la raccorder au câble
d'alimentation de l'adaptateur CA/CC.
44Guide d'informations du système
PRÉCAUTION : Consignes de sécurité (suite)
•Assurez-vous que rien ne repose sur le câble d'alimentation de l'adaptateur CA/CC et que
ce câble n'est pas placé dans un endroit où quelqu'un pourrait marcher ou trébucher dessus.
•Si vous utilisez une barrette d'alimentation multiprise, soyez prudent lorsque vous
raccordez le câble d'alimentation de l'adaptateur CA/CC à la barrette d'alimentation.
Certaines barrettes d'alimentation peuvent ne pas empêcher l'insertion d'une prise de
façon incorrecte. L'insertion incorrecte de la prise de courant peut provoquer un dommage
irréparable sur votre ordinateur ainsi qu'un risque de choc électrique et/ou d'incendie.
Assurez-vous que le contact de mise à la terre de la prise de courant est inséré dans le
contact de mise à la terre correspondant de la barrette d'alimentation.
Batterie
•Utilisez uniquement les modules de batteries Dell™ homologués pour cet ordinateur.
L'utilisation d'autres types de modules peut présenter un risque d'incendie ou d'explosion.
•Ne transportez pas de batterie dans votre poche, sac à main ou autre conteneur où des
objets métalliques (comme des clés de voiture ou des trombones) pourraient court-circuiter
les bornes de la batterie. L'excès de flux de courant qui en résulterait pourrait entraîner des
températures extrêmement élevées et, par conséquent, des dommages sur la batterie, un
incendie ou des brûlures.
•La batterie représente un danger de brûlure si vous la manipulez de façon incorrecte.
Ne démontez pas la batterie. Manipulez les batteries endommagées ou percées avec une
extrême précaution. Lorsqu'une batterie est endommagée, des électrolytes peuvent fuir
des cellules et provoquer des dommages corporels.
•Conservez la batterie hors de portée des enfants.
•Ne rangez pas et ne laissez pas votre ordinateur ou votre batterie près d'une source de
chaleur, telle qu'un radiateur, une cheminée, un poêle, un chauffage électrique, ou tout
autre appareil générateur de chaleur et ne l'exposez pas à des températures supérieures
à 60 °C (140 °F). Lorsque les batteries atteignent une température excessive, les cellules
de la batterie peuvent exploser ou imploser, représentant alors un risque d'incendie.
•Ne jetez pas la batterie de votre ordinateur au feu ni avec les ordures ménagères.
Les cellules de la batterie risquent d'exploser. Débarrassez-vous de la batterie usagée
selon les instructions du fabricant ou contactez le service municipal de traitement des
déchets afin de connaître les instructions de mise au rebut. Débarrassez-vous rapidement
d'une batterie usagée ou endommagée.
Guide d'informations du système45
PRÉCAUTION : Consignes de sécurité (suite)
Voyage en avion
•Les réglementations de certaines administrations fédérales d'aviation et/ou les
restrictions propres à chaque compagnie aérienne peuvent s'appliquer au fonctionnement
de votre ordinateur Dell pendant que vous voyagez à bord d'un avion. Par exemple, ces
réglementations/restrictions peuvent interdire l'utilisation de tout appareil électronique
personnel ayant la capacité de transmettre intentionnellement des fréquences radio ou
d'autres signaux électromagnétiques au cours d'un vol aérien.
–Afin de respecter au mieux ces instructions, si votre ordinateur portable Dell est
www.dell.com | support.dell.com
Instructions relatives à la compatibilité électromagnétique
(EMC, Electromagnetic Compatibility)
L'utilisation de câbles blindés permet de rester dans la classification EMC appropriée pour
l'environnement prévu. Dell propose un câble pour les imprimantes utilisant le port parallèle.
Si vous le souhaitez, vous pouvez commander un câble sur le site Web de Dell, à l'adresse
suivante : www.dell.com.
équipé de Dell TrueMobile™ ou d'autres dispositifs de communication sans fil,
veuillez désactiver cet appareil avant de monter à bord de l'avion et suivre les
instructions fournies par le personnel à bord sur l'utilisation de ce type d'appareils.
–En outre, l'utilisation d'appareils électroniques personnels, comme un ordinateur
portable, peut être interdite pendant certaines phases critiques du vol, par exemple
pendant le décollage et l'atterrissage. Certaines compagnies aériennes déterminent
parfois la phase critique à n'importe quel moment du vol, dans la mesure où l'avion
vole au-dessous de 3 050 m (10 000 pieds). Veuillez suivre les instructions propres à la
compagnie aérienne quant à l'autorisation d'utiliser un appareil électronique personnel.
L'électricité statique peut endommager les composants électroniques internes de votre
ordinateur. Pour prévenir ce genre de dommages, déchargez votre corps de son électricité statique
avant de manipuler les composants électroniques de l'ordinateur, par exemple un module de
mémoire. Pour ce faire, vous pouvez toucher une surface métallique non peinte du panneau
d'E/S de l'ordinateur.
AVERTISSEMENT : La manipulation des câbles de ce produit ou des câbles des accessoires
vendus avec ce produit vous expose à du plomb, un produit chimique reconnu par l'état de
Californie comme pouvant provoquer des anomalies congénitales ou des problèmes de fertilité.
Lavez-vous les mains après avoir manipulé les câbles.
46Guide d'informations du système
Lors de l'utilisation de votre ordinateur
Suivez les consignes de sécurité suivantes afin d'éviter d'endommager votre ordinateur :
•Lorsque vous installez l'ordinateur pour travailler, placez-le sur une surface plane.
•Lors de vos déplacements, ne faites pas enregistrer votre ordinateur en tant que bagage.
Vous pouvez faire passer l'ordinateur dans un détecteur à rayons X, mais jamais dans un
détecteur de métaux. Dans le cas d'une inspection manuelle, assurez-vous d'avoir une
batterie chargée à disposition si vous devez allumer l'ordinateur.
•Si vous êtes amené à voyager en ayant préalablement retiré l'unité de disque dur de
l'ordinateur, veillez à envelopper l'unité dans un matériau non-conducteur, tel que du tissu
ou du papier. Dans le cas d'une inspection manuelle, soyez prêt à installer l'unité de disque
dur dans l'ordinateur. Vous pouvez faire passer l'unité de disque dur dans un détecteur à
rayons X, mais jamais dans un détecteur de métaux.
•Lorsque vous voyagez, ne placez jamais l'ordinateur dans un compartiment à bagages
en hauteur, où il pourrait se déplacer. Évitez de laisser tomber votre ordinateur et de
le soumettre à tout autre choc mécanique.
•Protégez l'ordinateur, la batterie et l'unité de disque dur contre les risques liés à
l'environnement, tels que les températures extrêmes, la surexposition à la lumière,
la saleté, la poussière, la nourriture et les liquides.
•Lorsque vous transportez votre ordinateur entre des environnements présentant
d'importants écarts de température ou de taux d'humidité, une condensation peut
se former sur ou dans l'ordinateur. Pour ne pas endommager l'ordinateur, patientez
suffisamment pour que cette humidité s'évapore avant de l'utiliser.
AVIS : Lorsque vous faites passer votre ordinateur d'un environnement froid à un environnement
plus chaud ou inversement, laissez-lui le temps de s'acclimater à la température ambiante avant
de l'allumer.
•Lorsque vous débranchez un câble, tirez sur le connecteur ou sur la boucle prévue
à cet effet, mais jamais sur le câble lui-même. Lorsque vous tirez sur le connecteur,
maintenez-le correctement aligné afin d'éviter tout risque de torsion des broches.
Par ailleurs, lorsque vous connectez un câble, assurez-vous au préalable que les
connecteurs sont bien orientés et alignés.
•Manipulez les composants avec précaution. Un composant, tel qu'un module de mémoire,
doit être tenu par les bords et non par les broches.
Guide d'informations du système47
Lors de l'utilisation de votre ordinateur (suite)
•Avant de retirer un module de mémoire de la carte système ou de débrancher un
périphérique de l'ordinateur, éteignez l'ordinateur, débranchez le câble de l'adaptateur
CA/CC, retirez toutes les batteries installées dans la baie de batterie ou la baie modulaire
et attendez 5 secondes. Cette précaution permet d'éviter d'endommager la carte système.
•Nettoyez l'écran avec un tissu propre et doux et de l'eau. Appliquez l'eau sur le chiffon, puis
passez le chiffon sur l'écran toujours dans le même sens, de haut en bas. Retirez rapidement
l'humidité de l'écran et séchez-le. Une exposition prolongée à l'humidité peut endommager
l'écran. N'utilisez pas de produit nettoyant pour vitres pour nettoyer votre écran.
www.dell.com | support.dell.com
la section « Si votre ordinateur est mouillé » ou la section « Si vous laissez tomber
ou endommagez votre ordinateur » du Guide d'utilisation. Si, après avoir effectué
ces procédures, vous constatez que votre ordinateur ne fonctionne pas correctement,
contactez Dell (reportez-vous au Guide d'utilisation pour obtenir les coordonnées
du contact approprié).
Précautions ergonomiques
•Si votre ordinateur est mouillé ou endommagé, suivez les procédures décrites dans
PRÉCAUTION : Une utilisation incorrecte ou prolongée du clavier peut provoquer
des blessures.
PRÉCAUTION : Une exposition prolongée devant l'écran peut occasionner des
troubles de la vue.
Pour travailler efficacement et confortablement, observez les conseils relatifs à l'ergonomie
dans votre Guide d'utilisation lorsque vous installez et utilisez votre ordinateur.
Cet ordinateur portable n'est pas conçu pour une utilisation prolongée dans un cadre
professionnel. Pour une utilisation de ce type, il est recommandé de connecter un clavier externe.
Intervention à l'intérieur de votre ordinateur
Avant de retirer ou d'installer des modules de mémoire, des cartes Mini PCI ou des modems,
suivez les étapes ci-après dans l'ordre indiqué.
AVIS : N'accédez à l'intérieur de votre ordinateur que lorsque vous installez des modules de mémoire,
une carte Mini PCI ou un modem.
AVIS : Avant de débrancher un périphérique ou de retirer un module de mémoire, une carte Mini PCI
ou un modem, patientez 5 secondes après la mise hors tension de l'ordinateur pour éviter tout risque
d'endommager la carte système.
48Guide d'informations du système
Lors de l'utilisation de votre ordinateur (suite)
1 Éteignez l'ordinateur ainsi que tous les périphériques connectés.
2 Débranchez l'ordinateur et les périphériques de leur prise électrique afin de réduire
le risque de blessure ou de choc. Déconnectez également les lignes téléphoniques
ou de télécommunication de l'ordinateur.
3 Retirez la batterie principale de la baie de batterie et, si nécessaire, la batterie secondaire
de la baie modulaire.
4 Raccordez-vous à la masse en touchant une surface métallique non peinte à l'arrière
de l'ordinateur.
Pendant que vous travaillez, touchez régulièrement la surface métallique non peinte pour
dissiper toute électricité statique qui pourrait endommager les composants internes.
Protection contre les décharges électrostatiques
L'électricité statique peut endommager les composants électroniques internes de votre
ordinateur. Pour prévenir ce genre de dommages, déchargez votre corps de son électricité statique
avant de manipuler les composants électroniques de l'ordinateur, par exemple un module de
mémoire. Pour ce faire, vous pouvez toucher une surface métallique non peinte à l'arrière de
l'ordinateur.
Tandis que vous continuez à travailler à l'intérieur de l'ordinateur, pensez à toucher régulièrement
une surface métallique non peinte à l'arrière de l'ordinateur pour vous débarrasser de la charge
statique accumulée par votre corps.
Vous pouvez également prendre les mesures suivantes pour éviter les dommages dus aux
décharges électrostatiques :
•Lorsque vous déballez un composant sensible à l'électricité statique de son carton
d'emballage, ne le retirez pas de son emballage antistatique avant d'être prêt à l'installer sur
votre ordinateur. Juste avant d'ôter l'emballage antistatique, veillez à décharger votre corps
de son électricité statique.
•Quand vous transportez un composant sensible, placez-le d'abord dans un emballage
ou une boîte antistatique.
•Manipulez tous les composants sensibles dans une zone antistatique. Si possible,
utilisez des tapis antistatiques sur le sol et sur votre plan de travail.
Guide d'informations du système49
Lors de l'utilisation de votre ordinateur (suite)
Mise au rebut de la batterie
Votre ordinateur utilise une batterie au lithium-ion et une pile bouton à l'hydrure d'alliage de
nickel (NiMH). Pour obtenir des instructions sur le remplacement de la batterie au lithium-ion
de votre ordinateur, consultez « Remplacement d'une batterie » dans le Guide d'informations du système. La batterie NiMH est une batterie longue durée et il est fort probable que vous n'ayez
jamais besoin de la remplacer. Si vous êtes toutefois amené à la remplacer, adressez-vous à un
www.dell.com | support.dell.com
technicien de maintenance qualifié, qui est le seul habilité à effectuer cette opération.
Ne jetez pas la batterie usagée avec les ordures ménagères. Contactez le service municipal de
traitement des déchets pour connaître l'adresse du site de dépôt de batteries le plus proche de
votre domicile.
Recherche d'informations et d'aide
Le tableau suivant dresse la liste des ressources fournies par Dell en tant qu'outils
de support. D'autres ressources peuvent être livrées avec votre ordinateur.
Ressources et outils de support
RessourceContenuUtilisation de la ressource
Guides d'utilisation
de l'ordinateur et des
périphériques
Guides d'utilisation
50Guide d'informations du système
En fonction du système d'exploitation installé sur
votre ordinateur, double-cliquez sur l'icône User's Guides (Guides d'utilisation), située sur le bureau ou cliquez
sur le bouton Start (Démarrer) et sélectionnez Help and Support (Aide et support) pour accéder à la
documentation stockée sur l'unité de disque dur.
Vous trouverez des informations sur les sujets suivants :
• Utilisation de l'ordinateur
• Configuration des paramètres du système
• Retrait et installation de pièces
• Installation et configuration des logiciels
• Diagnostic d'un problème
• Caractéristiques techniques
• Assistance technique
RessourceContenuUtilisation de la ressource
CD-ROM Drivers and
Utilities (Pilotes et utilitaires)
• Diagnostics Dell
• Pilotes
• Utilitaires
• Documentation relative
à l'ordinateur et aux
périphériques
Étiquettes de service et
d'enregistrement
• Code de service express
et numéro de service
• Clé du produit (également
appelée ID de produit ou
Certificat d'authenticité
[COA, Certificate of
Authenticity])
CD-ROM Operating System
(Système d'exploitation)
Reportez-vous au menu principal sur le CD-ROM
Pilotes et utilitaires fourni avec l'ordinateur. Utilisez le
menu déroulant pour sélectionner les options appropriées
pour votre ordinateur.
La documentation et les pilotes sont déjà installés sur
votre ordinateur lorsqu'il est livré par Dell. Vous pouvez
utiliser ce CD-ROM pour accéder à la documentation,
réinstaller des pilotes ou exécuter les outils de diagnostic.
Pour plus d'informations, consultez le Guide d'utilisation
de votre ordinateur.
Le code de service express et le numéro de service sont
les seuls identifiants de votre ordinateur Dell™.
Vous aurez besoin de la clé du produit (ou de l'ID
de produit) pour terminer l'installation du système
d'exploitation.
Pour réinstaller votre système d'exploitation, utilisez le
CD-ROM Système d'exploitation fourni avec l'ordinateur.
REMARQUE : Le CD-ROM Système d'exploitation
peut ne pas inclure tous les derniers pilotes pour votre
ordinateur. Si vous réinstallez le système d'exploitation,
utilisez le CD-ROM Pilotes et utilitaires pour réinstaller
les pilotes des périphériques fournis avec votre ordinateur.
Guide d'informations du système51
RessourceContenuUtilisation de la ressource
www.dell.com | support.dell.com
Site Web de support
technique de Dell
• Support technique
et informations
• Téléchargements pour
votre système
• État des commandes
ou livraisons
• Conseils et astuces,
documents techniques et
informations sur le service
Site Web de support
technique de Dell Premier
• État des appels aux
services
• Principaux problèmes
techniques par produit
• Questions fréquemment
posées par numéro de
produit
• Numéros de service
personnalisés
• Détails de configuration
du système
Visitez le site support.dell.com et inscrivez-vous une
seule fois.
• Consultez l'aide relative aux questions générales
d'utilisation, d'installation et de dépannage.
• Obtenez des réponses à vos questions liées à la
maintenance et au support techniques.
• Téléchargez les derniers pilotes pour votre système
• Consultez la documentation spécifique à votre
système et à vos périphériques.
• Joignez-vous aux discussions en ligne avec d'autres
clients Dell et des techniciens Dell expérimentés.
• Consultez une liste de liens vers les principaux
fournisseurs Dell.
Accédez au site premiersupport.dell.com :
Le site Web de support technique de Dell Premier
est personnalisé par type de clients : entreprises,
administrations et domaine de l'éducation.
Ce site n'est pas disponible dans toutes les régions.
52Guide d'informations du système
Configuration de votre ordinateur
1 Déballez la boîte d'accessoires.
2 Mettez de côté le contenu de la boîte d'accessoires ; vous en aurez besoin
pour mener à bien la configuration de votre ordinateur.
Cette boîte contient également la documentation utilisateur et tout autre logiciel ou
matériel supplémentaire (cartes PC, lecteurs ou batteries, par exemple) commandé.
Connexion de l'adaptateur CA/CC
Connexion de l'adaptateur CA/CC
Guide d'informations du système53
Mise sous tension de l'ordinateur
Pour mettre l'ordinateur sous tension, ouvrez le moniteur et appuyez sur le bouton
d'alimentation.
REMARQUE : N'amarrez pas l'ordinateur tant qu'il n'a pas été mis sous tension et arrêté au
moins une fois.
Bouton d'alimentation
www.dell.com | support.dell.com
À propos de votre ordinateur
Vue avant
PRÉCAUTION : Ne bloquez pas et n'insérez pas d'objets dans les orifices
d'aération de l'ordinateur et évitez toute accumulation de poussière.
Ceci peut endommager l'ordinateur ou provoquer un incendie.
54Guide d'informations du système
13
1
2
12
11
10
9
1 Loquet de l'écran8Touchpad
2 Écran9Baie de batterie
3 Clavier10 Boutons du trackstick ou du touchpad
4 Microphone11 Trackstick
5 Voyants d'état du périphérique12 Bouton d'alimentation
6 Voyants d'état du clavier13 Bouton AccessDirect™
7 Baie modulaire
8
76
3
4
5
Guide d'informations du système55
Vue du côté gauche
www.dell.com | support.dell.com
1
4
1 Emplacement pour câble de sécurité
2 Haut-parleur
3 Baie d'unité de disque dur
4 Emplacement pour carte PC
3
2
56Guide d'informations du système
Vue du côté droit
PRÉCAUTION : Ne bloquez pas et n'insérez pas d'objets dans les orifices
d'aération de l'ordinateur et évitez toute accumulation de poussière.
Ceci peut endommager l'ordinateur ou provoquer un incendie.
1
6
1 Capteur infrarouge5Orifice d'aération
2 Connecteur modem6Connecteurs audio
3 Connecteur réseau7Haut-parleur
4 Connecteur de sortie TV S-vidéo
342
57
Guide d'informations du système57
Vue arrière
AVIS : Pour éviter d'endommager l'ordinateur, patientez 5 secondes après l'avoir éteint
avant de déconnecter un périphérique externe.
PRÉCAUTION : Ne bloquez pas et n'insérez pas d'objets dans les orifices
d'aération de l'ordinateur et évitez toute accumulation de poussière.
Ceci peut endommager l'ordinateur ou provoquer un incendie.
www.dell.com | support.dell.com
23
98
1 Connecteur parallèle6Connecteur USB
2 Connecteur d'amarrage7Ventilateur
3 Connecteur PS/28Connecteur série
4 Connecteur vidéo9Orifice d'aération
5 Connecteur d'adaptateur CA/CC
76
41
5
58Guide d'informations du système
Remplacement d'une batterie
PRÉCAUTION : L'utilisation d'une batterie non compatible peut accroître le
risque d'incendie ou d'explosion. Ne remplacez la batterie que par une autre
batterie compatible achetée auprès de Dell. La batterie au lithium-ion est conçue
pour fonctionner avec votre ordinateur Dell™. Vous pouvez également utiliser
cette batterie dans tout ordinateur de la série C de Latitude™ à l'exception des
ordinateurs Latitude CS ou CSx. N'utilisez pas une batterie provenant d'un
ordinateur de la gamme CS ou CSx.
AVIS : Pour éviter toute perte de données, ne remplacez pas la batterie lorsque l'ordinateur est
allumé, à moins que ce dernier ne soit connecté à une prise électrique ou qu'une seconde batterie
ne soit installée.
AVIS : Si vous souhaitez remplacer la batterie alors que l'ordinateur est en mode attente,
vous disposez de 4 minutes pour effectuer cette opération. Une fois ce délai écoulé, l'ordinateur
s'arrête et toutes les données non enregistrées sont définitivement perdues.
1
Assurez-vous que l'ordinateur est éteint, en mode gestion de l'alimentation
ou connecté à une prise électrique.
2 Si l'ordinateur est amarré, déconnectez-le.
3 Faites glisser et maintenez le loquet de verrouillage de la baie de batterie (ou de
la baie modulaire), situé au bas de l'ordinateur, puis retirez la batterie de la baie.
4 Faites glisser la batterie dans la baie jusqu'à ce que le loquet de verrouillage
s'enclenche.
Guide d'informations du système59
Exécution des Diagnostics Dell
Dell fournit un certain nombre d'outils qui vous aideront si votre ordinateur ne fonctionne
pas de la manière escomptée. Pour plus d'informations sur ces outils d'aide, consultez le
Guide d'utilisation.
Si vous avez un problème d'ordinateur et que vous ne parvenez pas à accéder au Guide d'utilisation en ligne, utilisez les Diagnostics Dell pour déterminer l'origine du problème et
trouver la solution. Vous trouverez les Diagnostics Dell sur le CD-ROM Pilotes et utilitaires
fourni avec l'ordinateur.
REMARQUE : Exécutez les Diagnostics avant de contacter le service de support technique de
www.dell.com | support.dell.com
Dell, car les tests fournissent des informations qui peuvent vous être utiles en cas d'appel.
Pour lancer les Diagnostics, procédez comme suit :
4 Appuyez sur au début de la routine d'initialisation pour accéder au menu de
configuration du système.
REMARQUE : Consignez la séquence d'initialisation en cours au cas où vous souhaiteriez la
restaurer après l'exécution des Diagnostics Dell.
Sélectionnez la séquence d'initialisation suivante et quittez le programme de
5
configuration du système :
•Boot First Device (Initialiser premier périphérique) : Diskette Drive
(Lecteur de disquette)
•Boot Second Device (Initialiser deuxième périphérique) : CD/DVD/CD-RW
Drive (Lecteur CD/DVD/CD-RW)
•Boot Third Device (Initialiser troisième périphérique) : Internal HDD
(Unité de disque dur interne)
6 Insérez le CD-ROM Pilotes et utilitaires dans le lecteur CD.
7 Éteignez l'ordinateur.
8 Rallumez l'ordinateur. L'ordinateur démarre et exécute automatiquement les
Diagnostics Dell.
9 Une fois les Diagnostics terminés, retirez le CD Pilotes et utilitaires du lecteur CD.
60Guide d'informations du système
Pour changer de séquence d'initialisation, répétez les étapes 1 à 6 en adaptant la séquence
d'initialisation à vos besoins. Redémarrez ensuite l'ordinateur.
Quand vous démarrez les Diagnostics, l'écran du logo Dell apparaît, suivi d'un message
vous informant que les Diagnostics sont en cours de chargement. Après le chargement
des Diagnostics, le menu Diagnostics apparaît.
Pour sélectionner une option dans ce menu, mettez-la en surbrillance et appuyez sur
ou sur la touche correspondant à la lettre en surbrillance de l'option voulue.
Réglementations
Une interférence électromagnétique (EMI, Electromagnetic Interference) est un signal
ou une émission, véhiculé(e) dans l'espace libre ou par des conducteurs électriques ou de
signaux, qui peut mettre en danger le fonctionnement d'une radionavigation ou d'un autre
service de sécurité ou encore sérieusement dégrader, obstruer ou interrompre de manière
répétée un service de communications radio autorisé. Les services de communications radio
incluent, de manière non limitative, les services de radiodiffusion commerciale AM/FM,
la télévision, les services de téléphonie cellulaire, la radiodétection, le contrôle de la
circulation aérienne, les récepteurs de radio messagerie et les systèmes GSM. Ces services
autorisés, ainsi que les éléments rayonnants parasites involontaires tels que les dispositifs
numériques, y compris les ordinateurs, contribuent à l'environnement électromagnétique.
La compatibilité électromagnétique (EMC) est la capacité des éléments d'un équipement
électronique à interagir correctement dans l'environnement électronique. Bien que cet
ordinateur ait été conçu dans le respect de cette compatibilité et soit conforme aux seuils
fixés en matière d'interférences électromagnétiques par l'organisme de réglementation, la
possibilité d'une interférence dans une installation particulière n'est pas entièrement exclue.
Si l'équipement crée effectivement des interférences avec des services de communications
radio (ce qui peut être déterminé en allumant et en éteignant cet équipement), l'utilisateur
est encouragé à essayer de corriger ce phénomène en prenant l'une ou plusieurs des mesures
suivantes :
•Changez l'orientation de l'antenne de réception.
•Repositionnez l'ordinateur en fonction du récepteur.
•Éloignez l'ordinateur du récepteur.
•Branchez l'ordinateur sur une autre prise de sorte que celui-ci et le récepteur soient sur
des circuits de branchement différents.
Guide d'informations du système61
Si nécessaire, consultez un représentant du support technique de Dell ou un technicien
radio/télévision expérimenté pour des suggestions supplémentaires.
Les ordinateurs Dell sont conçus, testés et classés pour l'environnement électromagnétique
dans lequel il est prévu de les utiliser. Ces classifications font généralement référence aux
définitions harmonisées suivantes :
•La classe A concerne en général les environnements industriels ou commerciaux.
•La classe B concerne en général les environnements résidentiels.
Les équipements informatiques, y compris les périphériques, cartes d'extension,
imprimantes, périphériques d'entrée/sortie (E/S), moniteurs, etc., qui sont intégrés ou
www.dell.com | support.dell.com
connectés à l'ordinateur doivent appartenir à la même classification d'environnement
électromagnétique que l'ordinateur.
Avis relatif aux câbles de transmission blindés : Utilisez uniquement des câbles blindés
pour la connexion de périphériques à tout périphérique Dell, et ce afin de réduire le
risque d'interférences avec des services de communications radio. L'utilisation de câbles
blindés permet de rester dans la classification EMC appropriée pour l'environnement
prévu. Dell propose un câble pour les imprimantes utilisant le port parallèle. Si vous le
souhaitez, vous pouvez commander un câble sur le site Web de Dell, à l'adresse suivante :
accessories.us.dell.com/sna/category.asp?category_id=4117.
La plupart des ordinateurs Dell sont répertoriés pour les environnements de classe B.
Cependant, l'inclusion de certaines options peut provoquer le passage de certaines
configurations en classe A. Pour déterminer la classe s'appliquant à votre ordinateur
ou périphérique, consultez les sections suivantes, propres à chaque organisme de
réglementation. Chaque section comporte des informations EMC/EMI spécifiques
au pays ou des informations relatives à la sécurité des produits.
62Guide d'informations du système
Garantie limitée et règle de retour
Les produits matériels de la marque Dell achetés au Canada comportent une garantie limitée de 90 jours
(pour les lampes de projecteurs Dell uniquement), d'un an, de deux ans, de trois ans ou de quatre ans.
Pour connaître la garantie dont vous avez fait l'acquisition, consultez la facture de vos produits matériels.
Les sections suivantes décrivent la garantie limitée et la règle de retour applicables au Canada.
Conditions de garantie limitée pour les produits matériels Dell
(Canada seulement)
Que couvre cette garantie limitée ?
Cette garantie limitée couvre les défauts matériels et de fabrication que vous, client utilisateur final,
rencontrez avec vos produits matériels Dell, y compris les périphériques de la marque Dell.
Qu'est-ce qui n'est pas couvert par cette garantie limitée ?
Cette garantie limitée ne couvre pas les éléments suivants :
•Les logiciels, y compris le système d'exploitation et les logiciels ajoutés aux produits matériels
Dell par notre système d'intégration d'entreprise ou le rechargement de logiciels.
•Les produits et accessoires d'une marque autre que Dell et Provider Direct.
•Les problèmes résultant de ce qui suit :
–Causes externes, telles que les accidents, l'usage abusif ou à mauvais escient, les problèmes
d'alimentation électrique.
–Interventions non autorisées par Dell.
–Utilisation non conforme aux instructions du produit.
–Non-respect des instructions du produit ou non-exécution de l'entretien préventif exigé.
–Problèmes dus à l'utilisation d'accessoires, de pièces et de composants non fournis par Dell.
•Produits dont les numéros de service ou les numéros de série sont manquants ou incorrects.
•Produits qui n'ont pas été payés.
CETTE GARANTIE VOUS DONNE DES DROITS LÉGAUX SPÉCIFIQUES, AUXQUELS PEUVENT
S'AJOUTER D'AUTRES DROITS, QUI VARIENT AU CAS PAR CAS (OU SELON LA PROVINCE).
LA RESPONSABILITÉ DE DELL POUR LE FONCTIONNEMENT DÉFECTUEUX ET LES DÉFAUTS
DU PRODUIT EST LIMITÉE À LA RÉPARATION OU AU REMPLACEMENT COMME INDIQUÉ
DANS CE CONTRAT DE GARANTIE, SELON LES CONDITIONS DE LA PÉRIODE DE GARANTIE
APPARAISSANT SUR VOTRE FICHE D'EXPÉDITION OU FACTURE. À L'EXCEPTION DES GARANTIES
EXPRESSES FIGURANT DANS LE PRÉSENT CONTRAT DE GARANTIE, DELL DÉCLINE TOUTE
AUTRE GARANTIE OU CONDITION EXPRESSE OU IMPLICITE, INCLUANT SANS RESTRICTION
LES GARANTIES ET CONDITIONS IMPLICITES DE QUALITÉ OU D'ADAPTABILITÉ À UN USAGE
PARTICULIER, STATUTAIRE OU AUTRE. CERTAINES PROVINCES NE RECONNAISSENT PAS
D'EXCLUSION SUR DES GARANTIES OU CONDITIONS IMPLICITES, OU DE RESTRICTION EN
CE QUI CONCERNE LA DURÉE D'UNE GARANTIE OU CONDITION IMPLICITE. AUQUEL CAS,
LES EXCLUSIONS ET RESTRICTIONS PRÉCÉDENTES PEUVENT NE PAS S'APPLIQUER.
Guide d'informations du système63
NOUS DÉCLINONS TOUTE RESPONSABILITÉ, AU-DELÀ DES RECOURS INDIQUÉS DANS
CE CONTRAT DE GARANTIE LIMITÉE OU POUR LES DOMMAGES PARTICULIERS, INDIRECTS,
ACCIDENTELS OU INDUITS, Y COMPRIS POUR LA RESPONSABILITÉ DE RÉCLAMATIONS DE
DOMMAGES D'UNE TIERCE PARTIE À VOTRE ENCONTRE, POUR LA NON-DISPONIBILITÉ D'UN
PRODUIT OU POUR LA PERTE DE DONNÉES OU DE LOGICIEL, ET CE SANS RESTRICTION. NOTRE
RESPONSABILITÉ SE LIMITE AU MONTANT QUE VOUS AVEZ PAYÉ POUR LE PRODUIT FAISANT
L'OBJET D'UNE RÉCLAMATION. IL S'AGIT DU MONTANT MAXIMAL SOUMIS À LA RESPONSABILITÉ
DE DELL.
CERTAINES PROVINCES NE RECONNAISSENT PAS D'EXCLUSION OU DE RESTRICTION SUR LES
DOMMAGES PARTICULIERS, INDIRECTS, SECONDAIRES OU INDUITS, AUQUEL CAS L'EXCLUSION
OU LA RESTRICTION PRÉCÉDENTE PEUT NE PAS S'APPLIQUER.
Quelle est la durée de cette garantie limitée ?
www.dell.com | support.dell.com
Cette garantie limitée s'applique pendant la période indiquée sur votre fiche d'expédition ou facture, à l'exception
de la garantie limitée des batteries Dell qui est valable un an seulement et de la garantie limitée des lampes de
projecteurs Dell qui est réduite à 90 jours uniquement. La garantie limitée prend effet à la date inscrite sur la fiche
d'expédition ou la facture. La période de garantie n'est pas étendue en cas de réparation ou de remplacement d'un
produit ou de composants sous garantie. Dell peut modifier en toute discrétion les conditions et la disponibilité
des garanties limitées, mais ces changements ne sont pas rétroactifs (c'est-à-dire que les conditions de la garantie
en vigueur au moment de l'achat continueront de s'appliquer à votre achat).
Que dois-je faire si j'ai besoin d'un service de garantie ?
Avant que la garantie n'expire, appelez-nous au numéro correspondant à votre situation, comme indiqué dans
le tableau ci-dessous. En outre, ayez à portée de main votre numéro de service ou numéro de commande Dell.
Utilisateurs particuliers, utilisateurs travaillant
à domicile et petites entreprises :
Support technique et service clientèle1-800-847-4096
Clients d'entreprises de taille moyenne, grands
comptes, clients de l'administration, clients
des domaines de l'éducation et de la santé,
et revendeurs de valeur ajoutée :
Support technique1-800-387-5757
Service clientèle1-800-326-9463
Clients de l'administration ou du domaine de
l'éducation, ou encore particuliers ayant acheté
ce produit par le biais d'un programme d'achat
pour salariés :
Support technique1-800-387-5757
Service clientèle1-800-326-9463
Mémoire Dell
64Guide d'informations du système
Canada seulement
(poste 8221 pour les particuliers)
1-888-363-5150
Quelles actions Dell met-il en œuvre ?
Pendant toute la durée de la garantie limitée de 90 jours et pendant la première année de toutes les autres
garanties limitées :Pendant toute la durée de la garantie limitée de 90 jours et pendant la première année de toutes
les autres garanties limitées, nous réparons tous les produits matériels Dell retournés qui s'avèrent présenter un
défaut de matériel ou de fabrication. Si nous ne parvenons pas à réparer le produit, nous le remplaçons par un
produit comparable, neuf ou recyclé.
Lorsque vous nous contactez, nous vous donnons un numéro d'autorisation de retour de matériel que vous
devez joindre à votre retour. Vous devez nous retourner les produits dans leur emballage d'origine ou un équivalent,
payer d'avance les frais d'expédition et assurer l'envoi des produits ou accepter les risques de perte ou de dommage
pendant l'acheminement. Nous nous chargeons de vous retourner les produits réparés ou remplacés. Nous prenons
à notre charge l'expédition des produits réparés ou remplacés si vous avez une adresse au Canada. Sinon, nous vous
renvoyons le produit contre paiement à réception.
Si nous déterminons que le problème n'est pas couvert par la garantie, nous vous en avertissons et vous indiquons
les solutions alternatives de service qui vous sont proposées moyennant des frais.
REMARQUE : Avant de nous expédier le ou les produits, veillez à sauvegarder les données du ou des disques
durs et de tout autre périphérique de stockage des produits. Supprimez toutes les informations confidentielles,
propriétaires ou personnelles et retirez tous les supports amovibles, tels que les disquettes, CD-ROM ou cartes PC.
Nous déclinons toute responsabilité en ce qui concerne vos informations confidentielles, propriétaires ou
personnelles, et en cas de perte ou d'endommagement des données ou des supports amovibles.
Après la première année des garanties limitées : Nous remplaçons tous les composants défectueux par des
composants neufs ou recyclés si nous considérons que le remplacement est justifié. Lorsque vous nous contactez,
nous vous demandons de nous fournir un numéro de carte de crédit valide au moment où vous demandez le
remplacement d'un composant, mais nous ne vous facturons pas le remplacement si vous nous retournez le
composant d'origine dans les 30 jours qui suivent l'expédition. Si nous ne recevons pas le composant d'origine
dans les 30 jours, nous porterons au débit de votre carte de crédit le prix standard actuel du composant.
Nous prenons à notre charge l'expédition du composant si vous avez une adresse au Canada. Sinon, nous
vous renvoyons le composant contre paiement à réception. Dell inclut également un emballage d'expédition
préaffranchi avec chaque composant de rechange afin que vous renvoyiez le composant remplacé à Dell.
REMARQUE : Avant de remplacer des pièces, veillez à sauvegarder les données du ou des disques durs
et de tout autre périphérique de stockage des produits. Nous déclinons toute responsabilité en cas de perte
ou d'endommagement des données.
Que se passe-t-il si j'ai souscrit un contrat de service ?
Si votre contrat de service a été passé avec Dell, le service vous sera proposé selon les conditions du contrat de
service. Reportez-vous à ce contrat pour plus d'informations sur la façon de bénéficier du service. Les contrats de
service Dell sont disponibles en ligne sur le site www.dell.ca ou en appelant le service clientèle au 1-800-847-4096.
Si vous avez souscrit par notre intermédiaire un contrat de service avec l'un de nos fournisseurs de service tiers,
reportez-vous à ce contrat (qui vous a été envoyé avec votre fiche d'expédition ou facture) pour plus
d'informations sur la façon de bénéficier du service.
Guide d'informations du système65
Comment allez-vous réparer mon produit ?
Dell utilise des composants neufs ou remis en état provenant de différents fabricants pour les réparations
sous garantie et pour la fabrication de composants et de systèmes de remplacement. Les composants et systèmes
recyclés sont des composants ou des systèmes qui ont été retournés à Dell et dont certains n'ont jamais été utilisés
par le client. La qualité de tous les composants et systèmes est contrôlée et testée. Les composants et systèmes de
remplacement fournis sont couverts par la garantie pour la période restante de la garantie limitée du produit que
vous avez acheté. Dell est propriétaire de tous les composants retirés des produits réparés.
Puis-je transférer la garantie limitée ?
La garantie limitée sur les systèmes peut être transférée si son propriétaire actuel transfère également la propriété
du système et enregistre le transfert auprès de Dell. La garantie limitée sur la mémoire Dell ne peut pas être
transférée. Vous pouvez enregistrer le transfert de votre garantie limitée auprès de Dell en vous rendant sur
notre site Web :
www.dell.com | support.dell.com
•Pour les ordinateurs achetés au Canada (transferts au sein du pays) et pour effectuer le transfert
d'un client à un autre, visitez le site Web à l'adresse suivante :
•Pour les transferts en dehors du pays (hors du pays d'achat d'origine), visitez le site Web à l'adresse
suivante : www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
Si vous ne disposez pas d'un accès à Internet, appelez Dell au 1-800-847-4096 (pour les particuliers)
ou au 1-800-326-9463 (pour les clients des entreprises et administrations).
Règle de retour « Satisfait ou remboursé » (Canada seulement)
En qualité de client et utilisateur final ayant acheté de nouveaux produits directement à Dell, vous êtes en
droit de les retourner à Dell dans un délai de 30 jours maximum après la date de réception des produits pour
un remboursement ou un avoir équivalent au prix d'achat. En qualité de client et utilisateur final ayant acheté des
produits reconditionnés ou recyclés à Dell, vous êtes en droit de les retourner dans un délai de 14 jours à compter
de la date indiquée sur votre fiche d'expédition ou facture pour un remboursement ou un avoir équivalent au prix
d'achat. Dans les deux cas, une taxe de 15 % sera déduite du montant du remboursement ou de l'avoir indiqué sur
votre fiche d'expédition ou facture, qui correspond aux frais d'expédition, de gestion et de retour applicables, sauf
avis contraire légal. Si vous avez acheté nos produits en tant que société liée à Dell par un contrat écrit, les termes
stipulés dans ce contrat au sujet du retour des produits peuvent différer de ceux spécifiés par la règle de retour.
Pour retourner les produits, vous devez appeler le Service Clientèle de Dell au 1-800-847-4096 qui vous
fournira un numéro d'autorisation de retour pour crédit. Afin d'accélérer la procédure de remboursement ou
d'avoir, Dell attend que vous lui renvoyiez les produits dans leur emballage d'origine dans les 5 jours suivant
l'attribution d'un numéro d'autorisation de retour pour crédit. Vous devez également payer d'avance les frais
d'expédition et assurer l'envoi ou accepter les risques de perte ou de dommage pendant l'acheminement. Vous ne
pouvez renvoyer un logiciel pour un remboursement ou un avoir que si l'emballage scellé contenant les disquettes
ou les CD-ROM n'a pas été ouvert. Les produits renvoyés doivent être comme neufs, et tous les guides, disquettes,
CD-ROM, cordons d'alimentation et autres accessoires compris avec le produit doivent être renvoyés avec lui.
Les clients désirant renvoyer, pour remboursement ou avoir uniquement, un logiciel d'application ou de système
d'exploitation installé par Dell doivent retourner le système dans son intégralité, avec tous les supports
et la documentation inclus dans la livraison d'origine.
Cette règle de retour « Satisfait ou remboursé » ne s'applique pas aux produits de stockage Dell | EMC. Elle ne
s'applique pas non plus aux produits achetés par l'intermédiaire du service de vente de logiciels et périphériques
Dell. Pour ces produits, reportez-vous plutôt à la règle de retour alors en vigueur des logiciels et périphériques
Dell (consultez la section suivante, « Logiciels et périphériques Dell (Canada seulement) »).
66Guide d'informations du système
Logiciels et périphériques Dell (Canada seulement)
Produits logiciels et périphériques tiers
Tout comme les autres revendeurs de logiciels et périphériques, Dell ne garantit pas les produits tiers. Les produits
logiciels et périphériques tiers sont uniquement couverts par les garanties offertes par le fabricant ou le revendeur
initial de ces produits. Les garanties de fabricants tiers varient d'un produit à l'autre. Consultez la documentation
de votre produit pour obtenir des informations spécifiques à la garantie. Contactez également le fabricant ou le
revendeur si vous souhaitez des informations supplémentaires.
Comme Dell propose un grand choix de produits logiciels et périphériques, il nous est impossible de vérifier et
de garantir de manière spécifique que tous les produits que nous proposons fonctionnent avec tout ou partie des
différents modèles d'ordinateurs Dell, mais aussi de vérifier et de garantir que tous les produits que nous vendons
fonctionnent correctement sur les centaines de marques d'ordinateurs disponibles aujourd'hui. Si vous avez des
questions relatives à la compatibilité d'un produit, nous vous conseillons vivement de contacter directement le
fabricant ou le revendeur à qui vous avez acheté le produit logiciel ou périphérique tiers.
Produits périphériques Dell
Dell offre une garantie limitée pour ses nouveaux produits périphériques (produits pour lesquels Dell
est fabricant), tels que les moniteurs, les batteries, la mémoire, les stations d'accueil et les projecteurs.
Pour déterminer quelle garantie limitée s'applique au produit que vous avez acheté, reportez-vous à la fiche
d'expédition ou facture Dell et/ou à la documentation qui accompagnait votre produit. Vous trouverez des
descriptions des garanties limitées Dell dans les sections précédentes.
Règle de retour
Si, en qualité de client et utilisateur final, vous avez acheté des produits logiciels et périphériques Dell directement
à une société Dell, vous êtes en droit de retourner à Dell ces produits, à l'état neuf, dans un délai de 30 jours à
compter de la date figurant sur la fiche d'expédition ou la facture pour un remboursement équivalent au prix
d'achat des produits si ceux-ci ont déjà été payés. Ce remboursement ne comprend aucun frais d'expédition
et de gestion figurant sur votre fiche d'expédition ou facture ; ces frais sont à votre charge.
Pour retourner les produits, vous devez appeler le Service Clientèle de Dell au 1-800-387-5759 qui vous fournira un
numéro d'autorisation de retour pour crédit. Vous devez renvoyer les produits logiciels et périphériques à Dell dans
leur emballage d'origine (qui doit être comme neuf), payer d'avance les frais d'expédition et assurer l'envoi ou
accepter les risques de perte ou de dommage pendant l'acheminement.
Pour qu'un remboursement ou un remplacement soit possible, les produits renvoyés doivent être comme neufs,
les logiciels ne doivent pas être ouverts et tous les guides, disquettes, CD-ROM, câbles d'alimentation et autres
accessoires compris avec le produit doivent être renvoyés avec lui.
Guide d'informations du système67
Déclaration de garantie Intel® pour les processeurs Pentium®
®
et Celeron
seulement (États-Unis et Canada seulement)
Limited Warranty
Intel warrants that its family of Pentium
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
www.dell.com | support.dell.com
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
Intel’s Three Year Limited Warranty
®
and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
68Guide d'informations du système
Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are "Errata"?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
NOTA: Uma NOTA fornece informações importantes que o ajudam a usar melhor
o computador.
AVISO: Um AVISO informa sobre prováveis danos no hardware ou perda de dados
e ensina como evitar o problema.
CUIDADO: Um CUIDADO indica um potencial para danos à propriedade,
danos pessoais ou morte.
Abreviações e acrônimos
Para obter uma lista completa de abreviações e acrônimos, consulte o Guia do usuário.
No Windows 98 e no Windows 2000, clique no botão Start (Iniciar) na área de trabalho do
Microsoft
usuário) e clique no ícone Dell User’s Guide (Guia do usuário da Dell). No Windows XP,
clique no botão Start (Iniciar), clique em Help and Support (Ajuda e suporte), em User and system guides (Guias do usuário e do sistema) e em User Guide (Guia do usuário).
®
Windows®, aponte para Programs (Programas)—> User’s Guides (Guias do
É proibida a reprodução sem permissão por escrito da Dell Computadores do Brasil Ltda.
Marcas comerciais utilizadas neste texto: Dell, o logotipo da DELL, Latitude, TrueMobile e AccessDirect são
marcas registradas da Dell Computer Corporation; Intel, Pentium e Celeron são marcas comerciais registradas
da Intel Corporation; Microsoft e Windows são marcas comerciais registradas da Microsoft Corporation.
Outros nomes e marcas comerciais podem ser usados neste documento como uma referência às entidades que
reivindicam marcas e nomes ou aos seus produtos. A Dell Computadores do Brasil Ltda. renuncia ao direito
de qualquer participação em nomes e marcas comerciais que não sejam de sua propriedade.
Garantia limitada e política de devolução . . . . . . . . . . . . . 94
Termo de Garantia Contratual – Brasil –
Garantia Oferecida pela Dell ao Usuário Final – 1º ano
. . . . . 94
Términos contractuales - Argentina Garantía ofrecida por DELL al usuario final - 1º. Año
. . . . . 97
74Conteúdo
CUIDADO: Instruções de segurança
Use as diretrizes de segurança a seguir para ajudá-lo a garantir sua própria segurança e para ajudá-lo
a proteger o computador e o ambiente de trabalho de possíveis danos.
Geral
•Não tente fazer a manutenção do computador por conta própria, a menos que você seja um
técnico treinado para isso. Siga atentamente as instruções de instalação.
•Se você usar um cabo de alimentação de extensão com o adaptador para CA, certifique-se de
que a potência nominal total em ampères dos produtos conectados a esse cabo não exceda a
potência nominal em ampères do cabo de extensão.
•Não bloqueie as passagens de ar ou a ventilação do computador com objetos. Esse procedimento
pode provocar incêndio ou choque elétrico em conseqüência de curtos circuitos nos
componentes internos.
•Não guarde o computador em um ambiente com pouca ventilação, como, por exemplo, uma
caixa de transporte ou uma pasta fechada, enquanto ele estiver em funcionamento. Isso pode
danificar o computador ou causar incêndio.
•Mantenha o computador afastado de radiadores e fontes de calor. Além disso, não bloqueie
as aberturas de ventilação. Evite colocar papéis soltos debaixo do computador; não coloque
o computador em uma unidade com paredes próximas ou sobre camas, sofás ou tapetes.
•Coloque o adaptador para CA em uma área ventilada, como uma mesa ou no chão, enquanto
você o usa para ligar o computador ou carregar a bateria. Não cubra o adaptador para CA com
papéis ou outros itens que reduzem o resfriamento; além disso, não use o adaptador para CA
em uma caixa de transporte.
•O adaptador para CA pode aquecer durante a operação normal do computador. Tenha cuidado
ao manuseá-lo durante ou imediatamente depois da operação.
•Não trabalhe com o computador portátil posicionado diretamente sobre a pele (sobre as pernas,
por exemplo) por períodos prolongados. A temperatura de superfície da base se elevará durante
a operação normal (principalmente se a alimentação for por corrente alternada). O contato
direto com a pele por um período prolongado pode provocar mal-estar ou até mesmo
queimaduras.
•Não utilize o computador em ambientes úmidos, como próximo a banheiras, pias, piscinas ou
qualquer local molhado.
•Se o computador tiver um modem (tipo PC Card) integrado ou opcional, desconecte o cabo do
modem se uma tempestade com descargas elétricas estiver se aproximando, para evitar o risco
remoto de choque elétrico decorrente da emissão de raios através da linha telefônica.
Guia de informações do sistema75
CUIDADO: Instruções de segurança
(continuação)
•Para evitar o risco potencial de choque elétrico, não conecte ou desconecte cabos, nem faça
manutenção ou reconfiguração deste produto durante tempestades com descargas elétricas.
Não use o computador durante tempestades com descargas elétricas, a menos que todos
os cabos tenham sido desconectados e o computador esteja sendo alimentado por bateria.
•Se o computador tiver um modem, o cabo utilizado com o modem deve ser fabricado com um
tamanho de fio mínimo de 26 AWG (American wire gauge [medida padrão americana para fios])
e um plugue modular RJ-11 compatível com a FCC.
www.dell.com | support.dell.com
•Antes de abrir a tampa do módulo de memória/mini placa PCI/modem na parte inferior
do computador, desconecte todos os cabos de suas tomadas elétricas e desconecte o cabo
de telefone.
•Se o computador tiver um conector de modem RJ-11 e um conector de rede RJ-45, que são
parecidos, certifique-se de ter inserido o cabo de telefone no conector RJ-11, e não no RJ-45.
•As placas de PC podem ficar muito quentes durante a operação normal. Tenha cuidado ao
removê-las após operação contínua.
•Antes de limpar o computador, desconecte-o da tomada elétrica. Limpe o computador com
um pano macio e umedecido em água. Não use detergentes líquidos ou em aerossol, pois esses
produtos podem conter substâncias inflamáveis.
Energia
•Use somente o adaptador para CA fornecido pela Dell e aprovado para uso com este computador.
O uso de outro adaptador para CA pode causar incêndio ou explosão.
•Antes de conectar o computador a uma tomada elétrica, verifique a tensão do adaptador para
CA para certificar-se de que a freqüência e a tensão solicitadas correspondam à fonte de energia
disponível.
•Para remover o computador de todas as fontes de energia, desligue-o, desconecte o adaptador
para CA da tomada elétrica e remova as baterias que estejam instaladas no compartimento
de bateria ou do módulo.
•Para evitar choque elétrico, conecte o adaptador para CA e os cabos de alimentação dos
dispositivos a fontes de energia aterradas corretamente. Esses cabos de alimentação podem
ser equipados com plugues de 3 pinos para fornecer uma conexão aterrada. Não use plugues
adaptadores, nem remova o pino de aterramento do plugue do cabo de alimentação. Se você
usar um cabo de extensão de alimentação, use o tipo apropriado, 2 ou 3 pinos, para combinar
com o cabo de alimentação do adaptador para CA.
76Guia de informações do sistema
CUIDADO: Instruções de segurança
(continuação)
•Certifique-se de que nada esteja sobre o cabo de alimentação do adaptador para CA e de que
esse cabo não fique exposto em locais onde se possa tropeçar ou pisar.
•Se você estiver usando um filtro de linha com várias tomadas, tenha cuidado ao conectar o cabo
de alimentação do adaptador para CA ao filtro de linha. Alguns filtros de linha podem permitir
que você insira o plugue incorretamente. A inserção incorreta do plugue de alimentação pode
resultar em dano permanente ao computador, bem como risco de choque elétrico e/ou de
incêndio. Verifique se o pino aterrado do plugue de alimentação está inserido no contato
aterrado correspondente do filtro de linha.
Bateria
•Use apenas os módulos de bateria da Dell™ que foram aprovados para uso com o computador.
O uso de outros tipos pode aumentar o risco de incêndio ou explosão.
•Não carregue baterias no bolso, na bolsa ou em outros locais em que objetos metálicos (como
chaves de carro ou clipes de papel) possam provocar um curto-circuito nos terminais das baterias.
O fluxo resultante de corrente excessiva pode gerar temperaturas extremamente altas, podendo
danificar a bateria ou causar incêndio ou queimaduras.
•Se manusear a bateria de forma inadequada, você poderá sofrer queimaduras. Não desmonte a
bateria. Manuseie com muito cuidado baterias danificadas ou que estejam vazando. Se a bateria
estiver danificada, é possível que haja vazamento de eletrólitos das células, o que poderá causar
lesões.
•Mantenha a bateria longe de crianças.
•Não guarde ou deixe o computador ou a bateria perto de uma fonte de calor (como radiadores,
lareiras, fornos, aquecedores elétricos ou quaisquer outros dispositivos geradores de calor), nem
o exponha de qualquer outra forma a temperaturas acima de 60 °C (140 °F). Quando expostas
a temperaturas excessivas, as células da bateria podem explodir ou vazar, oferecendo risco de
incêndio.
•Não descarte as baterias do computador jogando-as no fogo ou junto com o lixo doméstico.
As células da bateria podem explodir. Descarte baterias usadas de acordo com as instruções
do fabricante ou entre em contato com a empresa de coleta de lixo para obter mais instruções
sobre como descartá-las. Descarte imediatamente baterias gastas ou danificadas.
Guia de informações do sistema77
CUIDADO: Instruções de segurança
(continuação)
Viagens aéreas
•Alguns regulamentos da FAA (Federal Aviation Administration) e/ou restrições específicas das
companhias aéreas podem se aplicar à operação do seu computador Dell quando você estiver
a bordo de um avião. Por exemplo, esses regulamentos ou restrições podem proibir o uso de
qualquer dispositivo eletrônico pessoal (PED, personal electronic device) que possa transmitir
intencionalmente freqüências de rádio ou outros sinais eletromagnéticos de dentro de um avião.
–Para ficar em conformidade com todas as restrições, caso o computador portátil da Dell
www.dell.com | support.dell.com
Instruções de EMC
Utilize cabos de sinal blindados, para garantir que a classificação de compatibilidade eletromagnética
(EMC) apropriada seja mantida para o ambiente específico. Para impressoras paralelas, há um cabo
da Dell disponível. Se preferir, é possível solicitar um cabo da Dell no site da Web em www.dell.com
(em Inglês).
esteja equipado com o Dell TrueMobile™ ou qualquer outro dispositivo de comunicação
sem fio, desative esse dispositivo antes de embarcar e siga todas as instruções fornecidas
pela tripulação em relação ao dispositivo.
–Além disso, o uso de qualquer PED (como um computador portátil) pode ser proibido em
aviões durante períodos críticos do vôo como, por exemplo, na decolagem e na aterrissagem.
Alguns aviões podem definir o período crítico do vôo como qualquer momento em que o
avião esteja abaixo de 3.050 m (10.000 pés). Siga as instruções específicas da companhia
aérea para saber quando o uso de um PED é permitido.
A eletricidade estática pode danificar os componentes eletrônicos do computador. Para evitar danos
provocados por estática, descarregue a eletricidade estática do seu corpo antes de tocar em qualquer
componente eletrônico do computador, como um módulo de memória. Para fazer isso, toque em
uma superfície metálica sem pintura no painel de entrada/saída do computador.
AVISO: O manuseio do cabo deste produto, ou dos cabos associados a acessórios que acompanham
este produto, irá expô-lo a chumbo, uma substância química considerada no Estado da Califórnia
como causadora de defeitos de nascença e outros problemas ligados à reprodução humana.
mãos após manusear o cabo
78Guia de informações do sistema
.
Lave as
Ao usar o computador
Siga estas instruções de manuseio seguro para evitar danos ao computador:
•Ao preparar o computador para uso, coloque-o sobre uma superfície plana.
•Ao viajar, não despache o computador como bagagem. O computador pode passar por uma
máquina de raio-X, mas nunca o submeta a um detector de metais. Se você levar o computador
como bagagem de mão, certifique-se de ter uma bateria carregada disponível, caso seja solicitado
a ligá-lo.
•Ao viajar com a unidade de disco rígido fora do computador, embale-a em material
não-condutível, como tecido ou papel. Ao transportar a unidade na mão, esteja preparado para
instalá-la no computador. A unidade de disco rígido pode passar por uma máquina de raio-X,
mas nunca a submeta a um detector de metais.
•Ao viajar, não coloque o computador nos compartimentos de bagagem suspensos, onde ele
poderia deslizar. Não deixe o computador cair nem o sujeite a outros impactos mecânicos.
•Proteja o computador, a bateria e a unidade de disco rígido contra riscos ambientais, como
sujeira, poeira, alimentos, líquidos, temperaturas extremas e superexposição a raios solares.
•Quando você transporta o computador entre ambientes com temperaturas e/ou índices
de umidade muito diferentes, é possível que se forme condensação sobre ou dentro do
computador. Para não danificar o computador, aguarde o tempo suficiente para a umidade
se evaporar antes de usá-lo.
AVISO: Ao transportar o computador de condições de baixa temperatura para um ambiente mais quente
ou de condições de alta temperatura para um ambiente mais frio, aguarde o computador se adaptar à
temperatura ambiente antes de ligá-lo.
•Ao desconectar um cabo, retire seu conector ou o respectivo loop de alívio de tensão; não puxe
o cabo propriamente dito. Ao remover o conector, mantenha-o alinhado para não danificar os
pinos. Além disso, antes de conectar um cabo, certifique-se de que os dois conectores estejam
direcionados e alinhados corretamente.
•Manuseie os componentes com cuidado. Segure um componente (como um módulo de
memória) pelas bordas, e não pelos pinos.
•Ao se preparar para remover o módulo de memória da placa do sistema ou desconectar um
dispositivo do computador, desligue o computador, desconecte o cabo do adaptador para CA,
remova as baterias que estiverem instaladas no compartimento de bateria ou do módulo e
aguarde 5 segundos antes de continuar, a fim de evitar possíveis danos à placa do sistema.
Guia de informações do sistema79
Ao usar o computador (continuação)
•Limpe a tela com um pano limpo e macio e água. Aplique a água no pano e passe-o sobre a
tela em uma única direção, em movimentos de cima para baixo. Remova a umidade da tela
rapidamente e mantenha-a seca. Qualquer exposição prolongada à umidade pode danificar
a tela. Nunca use um limpa-vidros comum para limpar a tela.
•Se o computador for molhado ou estiver danificado, siga os procedimentos descritos em
“Se o computador estiver molhado” ou “Se você deixar cair ou danificar o computador”
no Guia do usuário. Se, após seguir esses procedimentos, o computador não funcionar
corretamente, entre em contato com a Dell (consulte o Guia do usuário para obter as
informações corretas para contato).
www.dell.com | support.dell.com
Hábitos ergonômicos de computação
CUIDADO: O uso inadequado ou prolongado do teclado pode causar lesões.
CUIDADO: Olhar a tela do vídeo ou do monitor externo por um período prolongado pode
resultar em cansaço visual.
Para maior conforto e eficiência, observe as diretrizes ergonômicas no Guia do usuário ao instalar e
usar o computador.
Este computador portátil não foi criado para uso contínuo como equipamento de escritório. Para uso
prolongado no trabalho, recomenda-se que seja usado um teclado externo.
Ao trabalhar na parte interna do computador
Antes de remover ou instalar módulos de memória, modems ou mini placas PCI, siga estas etapas
na seqüência indicada.
AVISO: A única ocasião em que você deverá acessar a parte interna do computador será durante a
instalação dos módulos de memória, de uma mini placa PCI ou de um modem.
AVISO: Após desligar o computador, aguarde 5 segundos antes de desconectar um dispositivo ou remover
um módulo de memória, uma mini placa PCI ou um modem, a fim de evitar possíveis danos à placa de
sistema.
Desligue o computador e todos os dispositivos conectados.
1
2 Desconecte o computador e seus dispositivos da tomada elétrica para reduzir a possibilidade
de choques ou lesões. Além disso, desconecte do computador quaisquer linhas telefônicas
ou de telecomunicação.
3 Remova a bateria principal do compartimento de bateria e, se necessário, a segunda bateria
do compartimento do módulo.
80Guia de informações do sistema
Ao usar o computador (continuação)
4 Aterre-se tocando em uma superfície metálica sem pintura na parte de trás do computador.
No decorrer do trabalho, toque periodicamente na superfície metálica sem pintura para dissipar
a eletricidade estática, que pode danificar os componentes internos.
Proteção contra descarga eletrostática
A eletricidade estática pode danificar os componentes eletrônicos do computador. Para evitar danos
provocados por estática, descarregue a eletricidade estática do seu corpo antes de tocar em qualquer
componente eletrônico do computador, como um módulo de memória. Você pode fazer isso tocando
em uma superfície metálica sem pintura na parte de trás do computador.
Ao trabalhar na parte interna do computador, toque periodicamente em uma superfície metálica sem
pintura na parte de trás do computador para remover a carga estática que possa estar acumulada em
seu corpo.
Você também pode executar as seguintes etapas para evitar danos resultantes de ESD (ElectroStatic
Discharge [descarga eletrostática]):
•Ao desembalar um componente sensível à estática, só retire o componente da embalagem
antiestática quando você for instalá-lo no computador. Antes de retirar a embalagem
antiestática, descarregue a eletricidade estática do seu corpo.
•Ao transportar um componente sensível, coloque-o primeiro em um recipiente ou em uma
embalagem antiestática.
•Manuseie todos os componentes sensíveis em uma área com proteção antiestática. Se possível,
use passadeiras de corredor e coberturas de bancadas antiestáticas.
Descarte da bateria
Seu computador usa uma bateria de lítio iônico e uma bateria de célula tipo moeda de hidreto de
níquel metálico (NiMH, nickel-cadmium metal hydride). Para obter instruções sobre como substituir
a bateria de lítio iônico do computador, consulte “Como substituir a bateria” no Guia de informações do sistema. A bateria de NiMH é uma bateria de longa duração, que talvez nunca precise ser
substituída. Contudo, caso seja necessário substituí-la, o procedimento deve ser executado por
um técnico autorizado.
Não descarte a bateria junto com o lixo doméstico. Entre em contato com a empresa de coleta de lixo
de sua região para obter o endereço do local mais próximo para depositar baterias.
Guia de informações do sistema81
Como obter informações e assistência
A tabela a seguir relaciona os recursos fornecidos pela Dell como ferramentas de suporte.
O computador pode vir acompanhado de recursos adicionais.
Recursos e ferramentas de suporte
RecursoConteúdoComo usar o recurso
Os guias do usuário para o
computador e os dispositivos
www.dell.com | support.dell.com
Guias do usuário
CD Drivers e Utilitários
• Dell Diagnostics
• Drivers
• Utilitários
• Documentação do
computador e do dispositivo
Dependendo do sistema operacional, clique duas vezes
no ícone User’s Guides (Guias do usuário) na área de
trabalho ou clique no botão Start (Iniciar) e selecione
Help and Support (Ajuda e suporte) para acessar a
documentação armazenada na unidade de disco rígido.
Obtenha informações sobre:
• Como usar o computador
• Como configurar as definições do sistema
• Como remover e instalar peças
• Como instalar e configurar software
• Como diagnosticar um problema
• Especificações técnicas
• Como obter assistência técnica
Consulte o menu principal no CD Drivers e Utilitários
fornecido com o computador. Use o menu suspenso
para fazer seleções adequadas ao seu computador.
A documentação e os drivers já são fornecidos pela Dell
instalados no computador. Esse CD pode ser utilizado
para acessar a documentação, reinstalar drivers ou
executar ferramentas de diagnóstico.
Para obter mais informações, consulte o Guia do usuário do computador.
Etiquetas de registro e de serviço
• Código de serviço expresso e
Etiqueta de serviço
• Chave do Produto (também
chamada de ID do Produto ou
Certificado de Autenticidade
[COA, Certificate of
Authenticity])
82Guia de informações do sistema
O Código de Serviço Expresso e a Etiqueta de Serviço
são identificadores exclusivos do computador Dell™.
Você precisará do número da Chave do Produto (ou ID
do Produto) para concluir a configuração do sistema
operacional.
RecursoConteúdoComo usar o recurso
CD do Sistema operacionalPara reinstalar o sistema operacional, use o CD do
Sistema operacional fornecido com o computador.
NOTA: Pode ser que não estejam incluídos no CD do
Sistema operacional todos os drivers mais recentes do
computador. Se você reinstalar o sistema operacional,
use o CD Drivers e utilitários para reinstalar drivers
para os dispositivos fornecidos com o computador.
Site de suporte da Dell na Web
• Informações e suporte técnico
• Downloads para o sistema
• Status de pedidos ou
de entrega
• Dicas, documentação técnica
ou informações de serviço
Site do Dell Premier Support
na Web
• Status do serviço de chamadas
• Principais assuntos técnicos
por produto
• Perguntas mais freqüentes
por número de produto
• Etiquetas de serviço
personalizadas
• Detalhes de configuração
do sistema
Vá até o site support.dell.com (em Inglês) e preencha
o registro único.
• Obtenha ajuda sobre uso geral, instalação e solução
de problemas.
• Obtenha respostas para dúvidas de assistência
técnica e suporte.
• Obtenha as últimas versões dos drivers para o
seu sistema.
• Acesse a documentação sobre o sistema e os
dispositivos.
• Participe de conversas on-line com outros clientes
e profissionais da área técnica da Dell.
• Explore uma lista de links on-line para os principais
fornecedores da Dell.
Vá até premiersupport.dell.com (em Inglês).
O site do Dell Premier Support na Web é
personalizado para clientes das áreas empresarial,
governamental e educacional.
Este site pode não estar disponível em todas as regiões.
Guia de informações do sistema83
Como configurar o computador
1 Desembale a caixa de acessórios.
2 Separe o conteúdo da caixa de acessórios necessários para completar a configuração
do computador.
A caixa de acessórios também contém documentações de usuário e todos os softwares
ou hardwares adicionais (como placas de PC, unidades ou baterias) que você tenha
encomendado.
Como conectar o adaptador CA
www.dell.com | support.dell.com
Conexão do adaptador CA
84Guia de informações do sistema
Como ligar o computador
Para ligar o computador, abra a tela e pressione o botão Liga/Desliga.
NOTA: Não encaixe o computador sem que ele já tenha sido ligado e desligado pelo menos
uma vez.
Botão Liga/Desliga
Sobre o computador
Vista frontal
CUIDADO: Não bloqueie a ventilação, introduza objetos ou permita o acúmulo
de poeira nas aberturas de ventilação. Isso pode danificar o computador ou
causar incêndio.
Guia de informações do sistema85
www.dell.com | support.dell.com
1
2
13
12
3
11
4
10
5
9
8
76
1 trava da tela8touch pad
2 tela9compartimento de bateria
3 teclado10 botões do track stick e do touch pad
4 microfone11 track stick
5 luzes de status do dispositivo12 botão Liga/Desliga
6 luzes de status do teclado13 botão AccessDirect™
7 compartimento do módulo
86Guia de informações do sistema
Vista lateral esquerda
1
4
1 encaixe do cabo de segurança
2 alto-falante
3 compartimento da unidade de disco rígido
4 slot da placa de PC
3
2
Guia de informações do sistema87
Vista lateral direita
CUIDADO: Não bloqueie a ventilação, introduza objetos ou permita o acúmulo
de poeira nas aberturas de ventilação. Isso pode danificar o computador ou
causar incêndio.
www.dell.com | support.dell.com
1
6
1 sensor de infravermelho5abertura de ventilação
2 conector de modem6conectores de áudio
3 conector de rede7alto-falante
4 conector de saída de TV S-video
342
57
88Guia de informações do sistema
Vista posterior
AVISO: Para evitar danos, aguarde cinco segundos após desligar o computador para
desconectar um dispositivo externo.
CUIDADO: Não bloqueie a ventilação, introduza objetos ou permita o acúmulo
de poeira nas aberturas de ventilação. Isso pode danificar o computador ou
causar incêndio.
23
98
1 conector paralelo6conector USB
2 conector de encaixe7ventilador
3 conector PS/28conector serial
4 conector de vídeo9abertura de ventilação
5 conector do adaptador para CA
76
41
5
Como substituir a bateria
CUIDADO: O uso de uma bateria incompatível pode aumentar o risco de
incêndio ou explosão. Faça a substituição somente por um produto adquirido
com a Dell. A bateria de lítio iônico foi projetada para funcionar com o seu
computador Dell™, mas também pode ser usada em qualquer computador da
família Latitude™ C, exceto nos modelos Latitude CS ou CSx . Não use baterias
dos modelos CS ou CSx em seu computador.
AVISO: Para evitar perda de dados, não substitua a bateria com o computador ligado, a
não ser que ele esteja conectado à uma tomada ou que exista uma segunda bateria instalada.
AVISO: Se optar por substituir a bateria com o computador no modo de espera, você tem até
4 minutos para concluir a substituição da bateria. Depois de 4 minutos, o computador desliga
e você perde os dados não salvos.
Guia de informações do sistema89
1 Verifique se o computador está desligado, no modo de gerenciamento de energia
ou conectado à uma tomada.
2 Se o computador estiver encaixado, desencaixe-o.
3 Empurre e segure a trava do compartimento de bateria (ou do compartimento
do módulo) na parte inferior do computador e, em seguida, remova a bateria
do compartimento.
www.dell.com | support.dell.com
4 Deslize a bateria para dentro do compartimento até ouvir um clique na trava
de liberação.
Como executar o Dell Diagnostics
A Dell fornece várias ferramentas para ajudá-lo caso o computador não funcione conforme
o esperado. Para obter informações sobre essas ferramentas de ajuda, consulte o Guia do usuário.
Se você tiver um problema com o computador e não puder acessar o Guia do usuário
on-line, use o programa Dell Diagnostics para ajudá-lo a determinar causa do problema
e resolvê-lo. Os Diagnósticos estão no CD Drivers and Utilities (Drivers e utilitários)
fornecido com o computador.
NOTA: Execute os Diagnósticos antes de ligar para o suporte técnico da Dell, pois os testes
de diagnóstico fornecem informações de que você pode precisar quando ligar.
90Guia de informações do sistema
Para iniciar os Diagnósticos, execute as seguintes etapas:
1 Desligue o computador.
2 Desencaixe o computador, se estiver encaixado.
3 Ligue o computador.
4 Pressione no início da rotina de inicialização para acessar o menu de
configuração do sistema.
NOTA: Anote a seqüência de inicialização atual, caso queira restaurá-la após executar o
Dell Diagnostics.
5
Selecione a seguinte seqüência de inicialização e saia do programa de configuração
do sistema:
• Boot First Device (Primeiro dispositivo de inicialização): Diskette Drive
(Unidade de disquete)
•Boot Second Device (Segundo dispositivo de inicialização): CD/DVD/CD-RW
Drive (Unidade de CD/DVD/CD-RW)
•Boot Third Device (Terceiro dispositivo de inicialização): Internal HDD
(HDD interno)
6 Insira o CD Drivers and Utilities (Drivers e utilitários) na unidade de CD.
7 Desligue o computador.
8 Ligue o computador. O computador é iniciado e automaticamente começa a executar
o Dell Diagnostics.
9 Quando concluir a execução do diagnóstico, remova o CD Drivers and Utilities
(Drivers e utilitários) da unidade.
Para alterar a seqüência de inicialização, repita as etapas 1 a 6, personalizando a seqüência
de acordo com suas necessidades. Em seguida, reinicie o computador.
Quando você inicia o diagnóstico, a tela de logotipo da Dell é exibida, seguida de uma
mensagem que informa que o diagnóstico está sendo carregado. Após o carregamento
do diagnóstico, o Diagnostics Menu (Menu Diagnóstico) é exibido.
Para selecionar uma opção, destaque-a e pressione ou pressione a tecla
correspondente à letra destacada na opção escolhida.
Guia de informações do sistema91
Avisos de regulamentação
EMI (Electromagnetic Interference [interferência eletromagnética]) é qualquer sinal ou
emissão, irradiada em espaço livre ou transmitida através de condutores de energia ou de
sinais, que coloque em risco o funcionamento de um serviço de navegação de rádio ou outro
serviço de segurança, ou que prejudique seriamente, obstrua ou interrompa várias vezes um
serviço licenciado de comunicação de rádio. Os serviços de comunicação de rádio incluem,
mas não se limitam, a transmissão comercial AM/FM, televisão, serviços de celular, radar,
controle de tráfego aéreo, pager e PCS (Personal Communication Services [serviços de
comunicação pessoal]). Esses serviços licenciados, juntamente com radiadores involuntários
como dispositivos digitais, incluindo computadores, contribuem para o ambiente
www.dell.com | support.dell.com
eletromagnético.
EMC (Electromagnetic Compatibility [compatibilidade eletromagnética]) é a capacidade
que os itens de um equipamento eletrônico possuem de funcionar corretamente em
conjunto no ambiente eletrônico. Embora este computador tenha sido projetado para
estar em conformidade com os limites estabelecidos pelos órgãos de regulamentação para
EMI, não há garantias de que não ocorrerá interferência em uma instalação específica.
Se o equipamento causar interferência nos serviços de comunicação de rádio, o que pode
ser determinado quando o equipamento for ligado e desligado, experimente corrigir a
interferência através de uma ou mais das seguintes medidas:
•Redirecione a antena receptora.
•Mude o computador de lugar em relação ao receptor.
•Afaste o computador do receptor.
•Ligue o computador em outra tomada, de modo que ele e o receptor fiquem
em circuitos derivados diferentes.
92Guia de informações do sistema
Se necessário, consulte um representante do Suporte técnico da Dell ou um técnico
experiente de rádio/televisão para obter outras sugestões.
Os computadores da Dell são projetados, testados e classificados para um ambiente
eletromagnético específico. Essas classificações de ambiente eletromagnético geralmente
se referem às seguintes definições:
•Classe A para ambientes comerciais ou industriais.
•Classe B para ambientes residenciais.
Os ITEs (Information Technology Equipment [equipamentos de tecnologia de
informação]), incluindo dispositivos, placas de expansão, impressoras, dispositivos de
entrada e saída (E/S), monitores, dentre outros, que estão integrados ou conectados ao
computador devem estar de acordo com a classificação de ambiente eletromagnético
do computador.
Aviso sobre cabos blindados de sinal: Use somente cabos blindados para conectar
periféricos a qualquer dispositivo da Dell, a fim de reduzir a possibilidade de interferência
em serviços de comunicação de rádio. Para estar de acordo com a classificação da EMC
para um ambiente específico, use cabos blindados. Para impressoras paralelas, há um
cabo da Dell disponível. Se preferir, solicite um cabo da Dell na World Wide Web em
accessories.us.dell.com/sna/category.asp?category_id=4117 (em Inglês).
A maioria dos computadores da Dell está classificada para ambientes Classe B. Entretanto,
a inclusão de determinados opcionais pode alterar a classificação de algumas configurações
para Classe A. Para determinar a classificação eletromagnética do seu computador ou
dispositivo, consulte as seções específicas para cada órgão de regulamentação. Cada seção
possui informações sobre a segurança de produtos ou sobre EMC/EMI específicas de
cada país.
Guia de informações do sistema93
Garantia limitada e política de devolução
Termo de Garantia Contratual – Brasil –
Garantia Oferecida pela Dell ao Usuário Final – 1º ano
Garantia
A DELL* garante ao usuário final, em conformidade com as disposições abaixo, que os produtos de hardware
com a sua marca, adquiridos pelo usuário final de uma empresa do grupo DELL ou de um distribuidor autorizado
DELL situado na América Latina e Caribe, estão livres de defeitos em seus componentes eletrônicos, mecânicos
e de montagem, pelo prazo de 1 (um) ano contado da data de aquisição do Produto indicada na Nota Fiscal de
Compra, uma vez respeitadas as condições normais de instalação e uso, exceto no que tange aos itens relacionados
dentre as excessões adiante indicadas. Já se encontra incluso nesse prazo o período de garantia legal.
www.dell.com | support.dell.com
Produtos contra os quais sejam apresentadas reclamações justas serão, a critério da DELL, consertados ou
substituídos às expensas da DELL. Todas as peças removidas dos produtos consertados serão de propriedade da
DELL. A DELL utiliza peças novas e recondicionadas de vários fabricantes na execução dos serviços de reparo e
na fabricação de produtos de reposição, de qualidade e tecnologia equivalente ou superior, respeitadas as
especificações originais dos produtos.
Responsabilidades do Cliente
Notificar de imediato a Dell sobre o mau funcionamento de seus equipamentos (0-800-903355). Fornecer ao
pessoal técnico da Dell acesso total e incondicional à totalidade dos equipamentos e softwares. Caso existam
restrições de segurança que se apliquem a alguns ou a todos os sistemas do Cliente que necessitem receber
assistência técnica em virtude desta Garantia Contratual, é possível que seja solicitado ao Cliente que este assuma
responsabilidades adicionais para a manutenção do equipamento e/ou software. Notificar a Dell sobre qualquer
perigo potencial quanto à segurança ou à saúde que possa existir nas instalações do Cliente, assim como
proporcionar e/ou recomendar os procedimentos de segurança que devem ser seguidos, caso sejam aplicáveis.
Proporcionar, caso seja necessário e sem nenhum encargo para a Dell, um espaço de trabalho adequado e acesso
a meios de comunicação que se sejam requeridos à execução dos serviços.
Manter atualizada uma cópia de segurança do sistema operacional e de outros programas de software pertinentes,
assim como seus dados.
Garantir a presença de uma pessoa responsável ou de um funcionário durante a execução do serviço.
Fornecer, sem ônus para a Dell, meios de gravação e armazenamento, incluindo fitas e discos magnéticos
necessários à execução dos serviços, bem como aparelhos de comunicação de dados (modems) e linhas telefônicas
e/ou conexões de rede quando requeridos para execução de serviços à distância por via eletrônica (acessos
eletrônicos remotos).
94Guia de informações do sistema
Exclusões
Os seguintes itens, entre outros compatíveis com o ora exposto, não estão cobertos pela garantia:
•Partes consumíveis, tais como baterias não-recarregáveis, bolsas, maletas, etc;
•Programas de computador, exceto no tocante a termos e prazos especificados na legislação
brasileira aplicável;
•Limpeza, reparos cosméticos ou desgaste resultante do uso normal dos produtos;
•Danos causados por mau uso, abuso, queda, negligência, imprudência ou imperícia;
•Danos causados por armazenamento ou uso em condições fora das especificações;
•Danos causados por equipamentos que produzam ou induzam interferências eletromagnéticas ou
ainda por problemas de instalação elétrica em desacordo com as normas ABNT;
•Danos causados por programas de computador, acessórios ou produtos de terceiros adicionados a um
produto comercializado pela Dell após este ter sido enviado ao usuário final pela própria Dell;
•Danos causados por violação do produto, tentativa de reparo ou ajuste por terceiros não autorizados
pela Dell;
•Danos causados por agentes da natureza como descargas elétricas (raios), inundações, incêndios,
desabamentos, terremotos, etc;
•Perdas e danos causados pelo produto ou por desempenho do produto, inclusive, mas não limitado a,
lucros cessantes, perdas financeiras e limitações de produtividade, resultantes dos atos relacionados a
hipóteses de não cobertura desta garantia; e,
•Perda total ou parcial de quaisquer programas de computador, dados ou meios magnéticos removíveis.
A garantia também não será válida caso a Nota Fiscal de Compra apresente rasuras e/ou alterações ou, ainda,
campos incompletos nos itens Data de Aquisição e Número de Série do produto, e/ou que não esteja em
conformidade com a legislação fiscal vigente no Brasil.
Atendimento ao Consumidor
Caso você tenha algum comentário ou sugestões, estas devem ser apresentadas na América Latina e Caribe por
meio do ponto de venda da DELL ou através de mensagem eletrônica via Internet (www.dell.com
reclamação, esta poderá ser encaminhada durante o prazo de validade da garantia e o usuário final deverá fornecer
sempre o comprovante de compra, representado pela Nota Fiscal original, indicando o nome e endereço do
vendedor, a data da compra, o modelo e o número de série, o nome e o endereço do cliente e informações sobre
os sintomas e configuração no momento do defeito, incluindo periféricos e software utilizados. Na falta dessas
informações a Dell poderá negar-se a atender a solicitação. Uma vez diagnosticado o problema, a DELL tomará
as devidas providências e pagará o frete e o seguro de transporte para a central de conserto/reposição DELL, caso
o defeito apresentado qualifique-se para atendimento dentro da garantia. O usuário final deve garantir que o
produto defeituoso estará disponível para ser apanhado, devidamente embalado na embalagem original ou
em embalagem que ofereça grau equivalente de proteção, incluindo os dados acima e o número de devolução
fornecido pela DELL ao usuário final.
). No caso de
Guia de informações do sistema95
Limitações e Direitos
A DELL não oferece nenhuma outra garantia, aval ou declaração similar, exceto conforme expressamente
declarado acima, e esta Garantia substitui quaisquer outras garantias, na extensão máxima permitida por lei.
Esta Garantia será o único e exclusivo recurso contra a DELL ou qualquer outra empresa do mesmo grupo
econômico, não podendo estas serem responsabilizadas por lucros cessantes ou perdas derivadas de contratos,
ou qualquer outra perda indireta ou imprevista decorrente de negligência, violação contratual ou outrosde
Esta Garantia não exclui ou afeta os direitos garantidos por lei ao usuário final contra a DELL e/ou quaisquer
direitos resultantes de outros contratos celebrados pelo usuário final com a DELL e/ou qualquer outro vendedor
autorizado pela Dell.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
www.dell.com | support.dell.com
Dell Comercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul - RS - Brasil
Términos contractuales - Argentina Garantía ofrecida por DELL al usuario final - 1º. Año
Garantía
Dell garantiza al usuario final, de conformidad con las disposiciones abajo indicadas, que los productos de
hardware con su marca, adquiridos por el usuario final a una empresa del grupo Dell o a un distribuidor autorizado,
en América Latina y el Caribe, estarán libres de defectos en sus componentes electrónicos, mecánicos y de
ensamblado y montaje, por el plazo de 1(un) año contado desde la fecha de adquisición del producto indicada en
la factura de compra, siempre y cuando se respeten las condiciones de instalación y uso, excepto en lo que atañe a
los ítems relacionados con las excepciones indicadas expresamente en el presente, y que se encuentre dentro de ese
plazo o en el período de garantía legal.
Los productos sobre los que sean presentados reclamos justificados serán, a criterio de DELL, reparados o
reemplazados a costo de DELL. Todas las piezas removidas de los productos reparados pasarán a ser propiedad de
DELL. DELL podrá utilizar partes nuevas o reacondicionadas, de prestaciones, calidad y tecnología equivalente o
superior a la reemplazada, respetando las especificaciones originales de los productos.
Responsabilidad del cliente
Notificar de inmediato a DELL sobre el mal funcionamiento de sus equipos al Servicio Técnico de DELL.
Proporcionar al personal técnico de DELL acceso total e incondicional a la totalidad de los equipos y software.
En caso de que existan restricciones de seguridad que se apliquen a alguno o a todos los sistemas del cliente que
necesiten recibir asistencia técnica en virtud de esta garantía contractual, es posible que sea solicitado al cliente que
este asuma responsabilidades adicionales para el mantenimiento del equipo y/o del software. Notificar a DELL sobre
cualquier peligro potencial relativo a la seguridad o salud que pueda existir en las instalaciones del Cliente, así como
proporcionar y/o recomendar procedimientos de seguridad a seguir, en caso en que estos fueran aplicables.
Proporcionar, en caso que sea necesario y sin ningún cargo para DELL, un lugar de trabajo adecuado y acceso a los
medios de comunicación que sean necesarios para la ejecución del servicio. Mantener actualizada una copia de
seguridad del sistema operativo y de los programas de software pertinentes, así como de los datos en ellos contenidos.
Garantizar la presencia de una persona responsable durante la ejecución del servicio. Proveer, sin costo para DELL,
los medios de grabación y almacenaje, incluyendo cintas y discos magnéticos necesarios para la ejecución de los
servicios, así como aparatos de comunicación de datos (modems) y líneas telefónicas y/o conexiones de red cuando
fueran necesarias para la ejecución del servicio a distancia por vía electrónica (accesos electrónicos remotos).
Guia de informações do sistema97
Exclusiones
Los siguientes ítems, no están cubiertos por la garantía:
•Partes consumibles, tales como baterías no recargables, bolsas, maletines, etc.;
•Programas de computación (software) y su reinstalación;
•Limpieza y reparaciones cosméticas o de desgaste resultante del uso normal de los productos;
•Daños causados por el mal uso, caídas, golpes, abuso, negligencia, impericia, imprudencia o vandalismo;
•Daños causados por almacenamiento o uso en condiciones distintas a las contenidas en las especificaciones;
•Daños causados por equipos que produzcan o induzcan interferencias electromagnéticas o por problemas
en la instalación eléctrica en desacuerdo con las normas de seguridad eléctrica.
•Daños causados por programas de computación (software), accesorios o productos de terceros adicionados a
un producto comercializado por DELL después de haber sido enviado al usuario final, directamente de DELL;
www.dell.com | support.dell.com
•Daños causados por violación del producto, intento de reparación o ajuste por terceros no
autorizados por DELL;
•Daños causados por agentes de la naturaleza, como descargas eléctricas (rayos), inundaciones, incendios,
derrumbes, terremotos, etc.;
•Pérdidas y daños causados por el producto o por el desempeño del producto, incluyendo, pero no limitando
al lucro cesante, pérdidas financieras y limitaciones o reducciones de productividad, resultantes de actos
relacionados a las hipótesis no cubiertas por la garantía; y,
•Pérdida total o parcial de cualquier programa de computación (software), datos o medios
magnéticos removibles.
La garantía tampoco será válida en caso de que la Factura de Compra presente raspaduras y/o alteraciones, tenga
campos incompletos o vacíos en los items correspondientes a Fecha de compra y número de Orden o de serie del
producto, y/o que no este confeccionada de acuerdo a la legislación fiscal vigente en la República Argentina.
Atención al Consumidor
Cuando el Cliente tenga algún comentario o sugerencia, estos deben ser presentados a través de las oficinas de
ventas de DELL o a través de correo electrónico vía Internet a www.dell.com.ar.
Para realizar un pedido de reparación, dentro del plazo de validez de la garantía, el usuario final deberá contactar al
Servicio Técnico de DELL y proveer todas las informaciones que le solicite el personal técnico de DELL referentes
a: datos del Cliente, de la maquina y de los síntomas en el momento del defecto. La falta de alguna de estas
informaciones imposibilitará a DELL poder registrar el pedido. Una vez diagnosticado el problema, DELL realizara
el despacho de la parte y/o de uno técnico necesarios para efectuar la reparación. El usuario final debe garantizar
que el producto defectuoso estará disponible para ser atendido.
Limitaciones y derechos
DELL no ofrece ninguna otra garantía, aval o declaración similar, distinta a lo que expresamente se establece
en el presente, y esta garantía substituye cualquier otra garantía, en la extensión máxima permitida por la ley.
Esta garantía será el único y exclusivo recurso contra DELL o cualquier otra empresa del mismo grupo económico,
no pudiendo ser responsabilizadas por lucro cesante, o pérdidas derivadas de contratos, o cualquier otra pérdida
indirecta o imprevista derivada de la negligencia, violación contractual o cualquier otra.
Esta garantía no excluye o afecta derechos garantizados por la ley al usuario final de DELL y/o cualquier derecho
resultante de otros contratos celebrados por el usuario final con DELL y/o con cualquier otro vendedor autorizado
por DELL.
98Guia de informações do sistema
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