Before You Begin
System Components
Keyboard
Memory Module and Modem Daughter Card
Hard Drive
Wireless Network Adapter
Display Assembly and Display Latch
Palm Rest
Cooling Fan
Reserve Battery
Flashing the BIOS
Audio Board
System Board
Battery Latch
Pin Assignments for I/O Connectors
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Latitude are trademarks of Dell Computer Corporation; Intel is a registered trademark of
Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
October 2001 Rev. A00
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Before You Begin
Dell™ Latitude™ C400 Service Manual
Preparing to Work Inside the ComputerRecommended ToolsScrew Identification
Preparing to Work Inside the Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is
not authorized by Dell is not covered by your warranty.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer.
1. Make sure that the work surface is clean to prevent scratching the computer cover.
2. Save any work in progress and close all open application programs.
3. Turn off the computer and all attached devices.
NOTE: Make sure the computer is turned off and not in suspend-to-disk or hibernate mode. If you cannot shut
down the computer using the computer's operating system, press and hold the power button for 4 seconds.
4. Make sure the computer is undocked.
5. Disconnect the computer from the electrical outlet.
6. To avoid possible damage to the system board, wait 10 to 20 seconds and then disconnect any attached devices.
7. Disconnect all other external cables from the computer, including the IDE modular bay cable (if connected).
8. Remove any installed PC Cards or plastic blanks from the PC Card slot.
9. Close the display and turn the computer upside down on a flat work surface.
NOTICE: To avoid damaging the system board, you must remove the battery before you service the computer.
10. Remove the battery from the battery bay.
11. To dissipate any static electricity while you work, use a wrist grounding strap or periodically touch an unpainted metal
surface.
12. Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by it edges
or by its metal mounting bracket. Hold internal components by their edges, not by their pins.
Recommended Tools
The procedures in this manual require the following tools:
#1 magnetized Phillips screwdriver
Small flat-blade screwdriver
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5-mm nut driver
7-mm nut driver
Needle-nose pliers
Flash BIOS update program floppy disk or CD
Computer Orientation
1 back
2 right
3 front
4 left
Screw Identification
When you are removing and replacing components, photocopy the placemat as a tool to lay out and keep track of the screws.
The placemat provides the number of screws and their sizes.
Screw Identification
NOTICE: When reinstalling a screw, you must use a screw of the correct diameter and length. Make sure that the
screw is properly aligned with its corresponding hole, and avoid overtightening.
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Hard Drive Door:
Modem Daughter Card:
(1 each)
Keyboard:
(4 each)
Display Bezel:
(6 each)
(1 each)
Display Assembly:
Palm Rest to Bottom Case:
Rubber screw covers: 6 each
Critical Component Shield:
(6 each)
Cooling Fan:
(3 each)
Palm Rest to System Board:
(6 each)
Audio Board:
(2 each)
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System Board:
(1 each)
Guide pins: 2 each
5-mm hex nuts: 4 each
7-mm hex nuts: 2 each
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System Components
Dell™ Latitude™ C400 Service Manual
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is
not authorized by Dell is not covered by your warranty.
NOTICE: Unless otherwise noted, each procedure in this manual assumes that a part can be replaced by performing
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the hard drive
NOTICE: The key caps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when
removing and handling the keyboard.
2. Turn the computer right-side up and remove the center cover.
Center Cover Removal
.
1 center cover
a. Open the computer all the way (180 degrees) so that it lies flat against your work surface.
b. Press and hold down the <F4> and <F5> keys to reveal the left release slot of the center cover.
NOTE: To protect the keycaps, it may be helpful to place a straightedge (such as a short ruler) across the first
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row or two of keycaps, and press on the straightedge instead of on the keycaps themselves.
c. Insert a flat-blade screwdriver into the slot. While holding the screwdriver, make your hand into a fist, brace
your knuckles against the keyboard, and pry up the center cover.
d. Repeat steps b and c for the right release slot, located behind the <F9> and <F10> keys.
e. Lift the center cover up and away from the bottom case.
3. Remove the four M2 x 4-mm screws that secure the back edge of the keyboard.
4. Pry up the keyboard locator tab, lift the back edge of the keyboard slightly, and then pull the keyboard a small distance
toward the back of the computer to release the five securing tabs located across the front edge of the keyboard.
5. Rotate the keyboard toward the front of the computer and place it face-down on the palm rest.
NOTICE: Do not pull on the keyboard flex cable.
Keyboard Removal
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1 keyboard flex cable
6. Use the pull tab to pull the keyboard flex cable up from its connector on the system board.
The keyboard is now disconnected from the bottom case.
Replacing the Keyboard
1. Replace the hard drive.
2. Place the keyboard face-down on the palm rest, with the keyboard flex cable pointing toward the back of the computer.
NOTICE: To avoid damage to the connector pins, press the keyboard flex cable connector evenly into the interface
connector on the system board, and do not reverse the keyboard connector.
3. Connect the keyboard flex cable to its interface connector on the system board.
To aid with proper flex cable connection, a white locator line has been added near the end of the flex cable. Press the
cable into the connector until the white line disappears and hold it steady while you snap the flex cable connector down.
(The white line may reappear after the connector is closed; this should not indicate a problem with the connection.)
NOTICE: Position the keyboard flex cable so that it is not pinched when you replace the keyboard in the bottom case.
Keyboard Replacement
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1 keyboard securing tabs (5)
4. Carefully rotate the keyboard back and fit it into the bottom case.
Ensure that all five securing tabs are engaged in their respective slots before trying to completely seat the keyboard.
Fitting the tabs to the slots may be easiest when viewed from above and slightly behind the front edge of the keyboard.
Press down on the left and right <ALT> keys to help control tab/slot alignment.
When the keyboard appears to be completely seated, confirm that the front edge of the keyboard is aligned with the
edge of the palm rest before proceeding.
5. Replace the four M2 x 4-mm screws at the back of the keyboard.
6. Replace the center cover.
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Memory Module and Modem Daughter Card
Dell™ Latitude™ C400 Service Manual
Removing the Memory Module/Modem CoverRemoving the Memory ModulesReplacing the Memory ModulesRemoving the Modem Daughter CardReplacing the Modem Daughter Card
Removing the Memory Module/Modem Cover
NOTE: This procedure covers removing and replacing the memory module located under the memory module/modem
cover on the bottom of the computer. A second memory module resides on the upper surface of the system board
under the critical component shield. To replace the memory module under the critical component shield, perform the
procedure for removing the palm rest
memory module.
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
up to and including removal of the critical component shield. Then replace the
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Turn the computer over, and use a #1 Phillips screwdriver to release the two captive screws from the memory
module/modem cover.
2. Place your finger under the cover at the indentation, rotate the cover open, and remove it.
Memory Module/Modem Cover
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Removing the Memory Modules
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove the battery.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the memory module/modem cover
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that
secure the memory module.
2. Use your fingertips to carefully spread apart the inner tabs on each end of the memory module socket.
The module should pop up.
Memory Module Removal
.
1 memory module socket
2 inner tabs (2)
3. Lift the memory module out of its socket.
Replacing the Memory Modules
NOTE: Memory modules are keyed, or designed to fit into their sockets, in only one direction.
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NOTICE: The memory module must be inserted at a 45-degree angle to avoid damaging the connector.
1. Align the notch in the memory module with the slot in the center of the socket.
2. Slide the edge connector of the module firmly into the socket at a 45- degree angle, and rotate the module down until
you hear a click. If you do not hear the click, remove the module and reinstall it.
3. Replace the cover and tighten the two captive screws.
Removing the Modem Daughter Card
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove the battery.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Turn the computer over, and remove the memory module/modem cover
2. Remove the M2 x 4-mm screw that secures the modem daughter card to the system board.
NOTICE: Do not pull on the modem cable. Pull from the modem connector to disconnect the cable.
3. Use the pull tab to pull the modem daughter card straight up out of its connector.
4. Disconnect the modem cable from the modem daughter card.
.
Modem Daughter Card Removal
1 M2 x 4-mm screw (1)
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2 pull tab
3 boss
4 modem connector
5 modem cable
Replacing the Modem Daughter Card
1. Connect the modem cable to the modem daughter card.
NOTICE: The connectors are keyed for correct insertion; do not force the connections.
2. Using the screw hole and the boss at the opposite corner of the daughter card to align the card, press the card into its
connector on the system board.
3. Install the M2 x 4-mm screw that secures the modem to the system board.
4. Replace the memory module/modem cover and tighten the two captive screws.
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Hard Drive
Dell™ Latitude™ C400 Service Manual
Removing the Hard DriveReplacing the Hard Drive
Removing the Hard Drive
1. Save and close any open files, exit any open programs, and shut down the computer.
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove the battery.
NOTICE: The hard drive is very sensitive to shock. Handle the hard drive by its edges (do not squeeze the top of the
hard drive case), and avoid dropping it.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive
while the computer is on, in standby mode or in hibernate mode.
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
2. Ground yourself by touching a metal connector on the back of the computer.
3. Turn the computer over. Remove the M2.5 x 12-mm screw from the hard drive door.
Hard Drive Removal
1 bottom of computer
2 M2.5 x 12-mm screw (1)
3 hard drive door
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4. Slide the hard drive straight out of the computer.
Replacing the Hard Drive
NOTICE: Use firm and even pressure to slide the hard drive into place. If you force the hard drive into place using
excessive force, you may damage the connector.
1. Push the hard drive into the drive bay until it is fully seated in the bay.
2. Replace the M2.5 x 12-mm screw in the hard drive door.
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Wireless Network Adapter
Dell™ Latitude™ C400 Service Manual
Removing the Wireless Network AdapterReplacing the Wireless Network Adapter
Removing the Wireless Network Adapter
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
4. Use a small flat-blade screwdriver to carefully pry around the perimeter of the bezel until the bezel separates from the
display assembly.
5. Install the new bezel.
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Palm Rest
Dell™ Latitude™ C400 Service Manual
Removing the Palm RestReplacing the Palm Rest
Removing the Palm Rest
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the hard drive
2. Remove the keyboard
NOTICE: You must remove the display assembly before you remove the palm rest; the display hinges pass through
the back of the palm rest.
3. Remove the display assembly
4. Turn the computer over and remove the four M2.5 x 6-mm screws (two screws to each side of the battery bay).
Palm-Rest Screws on Bottom of Computer
.
.
.
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1 M2.5 x 6-mm screws (4)
2 M2.6 x 1.8-mm screws (4)
3 M2 x 4-mm screws (2)
4 M2.5 x 6-mm screws (2)
5. Remove the four M2.6 x 1.8-mm screws located inside the battery bay.
6. Remove the two M2.5 x 6-mm screws located near the service tag at the back edge of the computer.
7. Turn the computer over and remove the two M2 x 4-mm screws located above the serial, docking, and video
connectors on the back panel.
Critical Component Shield
1 M2 x 4-mm screws (6) (one screw may be captive)
2 critical component shield
8. Remove the six M2 x 4-mm screws (one of which may be captive) that secure the critical component shield to the
system board, and lift the shield away.
NOTE: At this point, the memory module under the critical component shield can be replaced.
Palm Rest Removal
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1 M2.5 x 6-mm screws (6)
2 LED cable
3 palm-rest flex cable
9. Remove the six M2.5 x 6-mm screws that secure the palm rest to the system board.
10. Disconnect the LED and palm-rest flex cables.
11. If a Mini PCI wireless card is installed, disconnect the two wireless cables
12. Lift the palm rest away.
from the card.
Replacing the Palm Rest
To aid with proper flex cable connection, a white locator line has been added near the ends of the flex cables. When replacing
the LED and palm-rest flex cables, press the cable into the connector until the white line disappears and hold it steady while
you snap the flex cable connector down. (The white line may reappear after the connector is closed; this should not indicate a
problem with the connection.)
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Cooling Fan
Dell™ Latitude™ C400 Service Manual
Removing the Cooling Fan
Removing the Cooling Fan
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the hard drive
2. Remove the keyboard
3. Remove the display assembly
4. Remove the palm rest
Cooling Fan Removal
.
.
.
.
1 cooling fan
2 M2.5 x 6-mm screws (3)
3 fan cable
4 fan extender cable
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5. Remove the fan cable from the fan extender cable that runs under the system board.
6. Remove the three M2.5 x 6-mm screws that secure the cooling fan.
7. Lift out the cooling fan.
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Reserve Battery
Dell™ Latitude™ C400 Service Manual
Removing the Reserve BatteryReplacing the Reserve Battery
Removing the Reserve Battery
NOTICE: The reserve battery provides power to the computer's RTC and NVRAM when the computer is turned off.
Removing the battery causes the computer to lose the date and time information as well as all user-specified
parameters in the BIOS. If possible, make a copy of this information before you remove the reserve battery.
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the hard drive
2. Remove the keyboard
3. Remove the display assembly
4. Remove the palm rest
Reserve Battery Removal
.
.
.
.
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1 reserve battery connector on system board
2 reserve battery cable
3 reserve battery
5. Disconnect the reserve battery cable from the system board connector.
6. Pry the reserve battery free from the system board. The reserve battery is attached to the system board with a piece
of adhesive tape.
7. Remove any remnants of the adhesive tape from the system board.
Replacing the Reserve Battery
1. Connect the reserve battery cable to the system board connector.
2. Press the reserve battery into place on the system board.
3. Update the BIOS using a flash BIOS update program floppy disk or CD. For instructions on how to flash the BIOS, see
"Flashing the BIOS
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."
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Flashing the BIOS
Dell™ Latitude™ C400 Service Manual
Perform the following steps to update the BIOS:
1. Make sure that the AC adapter is plugged in and that the main battery is installed properly.
2. Turn on the computer. The following error message appears:
System hardware failures: #0010
Strike the F1 key to shutdown
3. Instead of pressing <F1>, insert the Flash BIOS update floppy disk or CD into the appropriate drive and press <F6>,
and then press <F4>. The computer displays the following message on the screen:
Failure override
Processor update failure. Reload current BIOS
Strike the F1 key to continue, F2 to run the setup utility.
4. Press <F1>. The computer continues to boot and updates the new BIOS.
5. Press <F2> to enter the system setup program and reset the boot sequence with the appropriate drive, if required.
6. Press <ESC> to exit the system setup program.
7. Remove the Flash BIOS update floppy disk or CD from the drive and restart the computer.
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Audio Board
Dell™ Latitude™ C400 Service Manual
Removing the Audio BoardReplacing the Audio Board
Removing the Audio Board
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
5. Remove the two M2 x 4-mm screws from the audio board shield, and remove the shield.
6. Pull the audio board up out of its connector.
Replacing the Audio Board
The audio board can be easily misaligned. When replacing it, first align the two screw holes in the board with the holes in the
bosses. Then, as you press the audio board into the connector, sight sideways between the audio board and the system board
to ensure that all pins on the audio board connector are headed correctly into the system board connector.
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System Board
Dell™ Latitude™ C400 Service Manual
Removing the System BoardReplacing the System Board
Removing the System Board
The system board's BIOS chip contains the service tag sequence, which is also visible on a barcode label on the bottom of the
computer. The replacement kit for the system board may include a CD that provides a utility for transferring the service tag
sequence to the replacement system board.
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the PC Card or plastic blank, if present, from the PC Card slot.
2. Remove the hard drive.
3. Remove the keyboard
4. Remove the display assembly
5. Remove the palm rest
6. Remove the wireless network adapter
7. Remove the modem daughter card
8. Remove all installed memory modules
9. Remove the audio board
.
.
.
, if present.
, if present.
.
.
System Board Removal
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1 fan
2 reserve battery cable
3 connector for fan extender cable
4 hard-drive connector
5 M2 x 4-mm screw (1)
6 memory module socket
7 guide pins (2)
8 5-mm hex nuts (4)
9 7-mm hex nuts (2)
10. Remove the four 5-mm hex nuts near each end of the serial and video connectors.
11. Use a flat-blade screwdriver to remove the two 7-mm hex nuts near each end of the docking connector.
12. Remove the two guide pins from the IDE connector.
13. Disconnect the cooling fan from the fan extender cable.
14. Disconnect the fan extender cable from the connector beside the internal memory socket.
15. Disconnect the reserve battery cable from the system board.
16. Remove the M2 x 4-mm screw that secures the right front corner of the system board.
17. Disengage the system board from the back panel.
Replacing the System Board
While replacing the system board, pull the fan extender cable aside to avoid trapping it beneath the system board. After
replacing the system board, route the cable between the hard-drive connector and the internal memory socket.
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After you have replaced the system board, insert the floppy disk or CD that accompanied the replacement system board into
the appropriate drive, and turn on the computer. Follow the instructions on the screen.
NOTE: After replacing the system board, be sure to enter the computer's service tag sequence into the BIOS of the
replacement system board.
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Battery Latch
Dell™ Latitude™ C400 Service Manual
Removing the Battery LatchReplacing the Battery Latch
Removing the Battery Latch
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed
batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on
the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
1. Remove the PC Card or plastic blank, if present, from the PC Card slot.
2. Remove the hard drive.
3. Remove the keyboard
4. Remove the display assembly
5. Remove the palm rest
6. Remove the wireless network adapter
7. Remove the modem daughter card
8. Remove all installed memory modules
9. Remove the audio board
10. Remove the system board
.
.
.
.
Battery Latch Removal
.
, if present.
, if present.
.
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1 tension spring
2 bottom case
3 battery latch
4 battery release-button tabs
NOTICE: The tabs on the release button are plastic. When squeezing the tabs, be careful not to break them.
11. On the inside of the bottom case, use needle-nose pliers to gently squeeze the two release-button tabs together and
push the tabs down through the hole, catching the release button on the outside of the bottom case.
12. To remove the battery latch, unhook the small tension spring located on the metal post next to the hard drive.
Replacing the Battery Latch
1. With the inside of the bottom case facing up, place the battery latch in position.
2. Turn the bottom case over and align the slot in the battery latch with the release-button slot in the bottom case.
3. Holding the battery latch in place, press the release-button tabs through the underside of the bottom case and into the
battery latch until the tabs snap into place.
4. Replace the tension spring.
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Pin Assignments for I/O Connectors
Dell™ Latitude™ C400 Service Manual
Serial ConnectorUSB Connector
Docking ConnectorIDE Module Bay Connector
Video Connector