Dell C3760n User Manual
Dell™ C3760n/C3760dn Color
Laser Printer
User's Guide
Regulatory Model: C3760dn/C3760n
Contents
Before Beginning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
A Notes, Cautions, and Warnings . . . . . . . . . . . . . . . . . . . . . . 17
1 Dell™ C3760n/C3760dn Color Laser Printer User's Guide
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
. 19
2 Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4 About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Front and Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Front View
Rear View
Space Requirements
Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Additional Components
Optional Accessories
Non-bundled Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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Securing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Ordering Supplies
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Setting up the Printer (Printer Setup) . . . . . . . . . . . . . . 33
5 Preparing Printer Hardware . . . . . . . . . . . . . . . . . . . . . . . 35
Removing Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Template Last Updated - 2/7/2007 Contents 1
6 Installing Optional Accessories . . . . . . . . . . . . . . . . . . . . . 37
Installing the Optional Memory Module . . . . . . . . . . . . . . . . . . . . . . . 37
Updating Your Driver to Detect Memory Module
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Installing the Optional 550-Sheet Feeder
Updating Your Driver to Detect 550-Sheet Feeder
Installing the Optional Wireless Adapter
Verifying the Contents of the Box
Installing the Wireless Adapter Using Video Instructions (Recommended)
Installing the Optional Wireless Adapter
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Determining the Wireless Network Settings . . . . . . . . . . . . . . . . . . 50
Configuring the Optional Wireless Adapter . . . . . . . . . . . . . . . . . . . . . 51
Using Wizard Setup to Configure a Wireless Adapter
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Using Advanced Setup to Configure a Wireless Adapter . . . . . . . . . . . . 53
Reconfiguring the Wireless Setting . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the Optional Hard Disk
Updating Your Driver to Detect Hard Disk
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7 Connecting Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Connecting Printer to Computer or Network . . . . . . . . . . . . . . . . . . . . . 66
Direct Connection
Network Connection
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Turning on the Printer
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Setting Initial Settings on the Operator Panel . . . . . . . . . . . . . . . . . . . . 68
8 Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assigning an IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
When Using the Easy Setup Navigator
When Using the Operator Panel
When Using the Tool Box
Verifying the IP Settings
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Verifying the Settings Using Operator Panel
Verifying the Settings Using Printer Settings Report
Verifying the Settings Using Ping Command
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2 Contents Template Last Updated - 2/7/2007
9 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
10 Installing Printer Drivers on Windows® Computers . . . . . 79
Identifying Printer Driver Pre-install Status . . . . . . . . . . . . . . . . . . . . . 79
Changing the firewall settings before installing your printer
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Inserting the Software and Documentation Disc
Direct Connection Setup
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Network Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Network Printer Setup on a Local Network
Network Printer Setup on a Remote Network
Setting Up for Shared Printing
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Specifying the Shared Settings of the Printer
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Point and Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Peer-to-Peer
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11 Installing Printer Drivers on Macintosh Computers . . . . . 99
Installing the Drivers and Software . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adding a Printer on Mac OS X 10.5, 10.6, 10.7, or 10.8
Adding a Printer on Mac OS X 10.4.11
Adding a Printer on Mac OS X 10.3.9
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Configuring Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
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12 Installing Printer Drivers on Linux Computers (CUPS) . . 105
Operation on Red Hat Enterprise Linux 5/6 Desktop. . . . . . . . . . . . . . . . 105
Setup Overview
Installing the Printer Driver
Setting Up the Queue
Setting the Default Queue
Specifying the Printing Options
Uninstalling the Printer Driver
Operation on SUSE Linux Enterprise Desktop 10
Setup Overview
Installing the Printer Driver
Setting Up the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Setting the Default Queue
Specifying the Printing Options
Setting the Password for Authority as the Printer Administrator. . . . . . . 110
Template Last Updated - 2/7/2007 Contents 3
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Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . 110
Operation on SUSE Linux Enterprise Desktop 11. . . . . . . . . . . . . . . . . . 110
Setup Overview
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Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Setting Up the Queue
Setting the Default Queue
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Specifying the Printing Options . . . . . . . . . . . . . . . . . . . . . . . . 112
Setting the Password for Authority as the Printer Administrator
Uninstalling the Printer Driver
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Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
13 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
About the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using the Number Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Number Pad Letters and Numbers
Changing Numbers or Names . . . . . . . . . . . . . . . . . . . . . . . . . 118
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Printing a Panel Settings Report . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Changing the Language
When Using the Operator Panel
When Using the Tool Box
Setting the Power Saver Timer Option
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14 Dell™ Printer Configuration Web Tool . . . . . . . . . . . . . . . 121
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Setting Up the Dell Printer Configuration Web Tool
Setting Up From Web Browser
Setting Up From Operator Panel
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Starting the Dell Printer Configuration Web Tool
Overview of the Menu Items
Printer Status
Printer Jobs
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Printer Settings
Print Server Settings
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Copy Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Print Volume
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4 Contents Template Last Updated - 2/7/2007
Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Tray Settings
E-Mail Alert
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Set Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Online Help
Order Supplies at:
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Contact Dell Support at: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Page Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Top Frame
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Left Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Right Frame
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Changing the Settings of the Menu Items
Details of the Menu Items
Printer Status
Printer Jobs
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Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Print Server Settings
Copy Printer Settings
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Print Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Tray Settings
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15 Understanding the Tool Box Menus . . . . . . . . . . . . . . . . . 171
Starting the Tool Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Printer Setting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Printer Information
Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Reports
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TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Tray Settings
Panel Language
USB Direct Print Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
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Printer Maintenance
System Settings
Maintenance
Tray Settings
Panel Language
TCP/IP Settings
Network Settings
USB Direct Print Defaults
Diagnosis
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Template Last Updated - 2/7/2007 Contents 5
Chart Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Environment Sensor Info
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Resetting Defaults
When Using the Tool Box
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16 Understanding the Printer Menus . . . . . . . . . . . . . . . . . . 187
Report / List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Printer Settings
Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
PCL Fonts List
PCL Macros List
PS Fonts List
PDF Fonts List
Job History
Error History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Print Meter
Color Test Page
Stored Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Printing a Report/List Using the Operator Panel
Printing a Report/List Using the Tool Box
Admin Settings
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PCL
PDF
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PostScript . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Network
USB Settings
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Maintenance
Secure Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
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Defaults Settings
USB Direct Print Defaults
Tray Settings
MPF
Tray 1
Tray 2
Tray Prio rity
Panel Language
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Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Secure Print
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Private Mail Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
6 Contents Template Last Updated - 2/7/2007
Public Mail Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Proof Print
USB Direct Print
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Panel Lock
Resetting Defaults
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Enabling the Panel Lock
Disabling the Panel Lock
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When Using the Operator Panel
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17 Print Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Paper Characteristics
Recommended Paper
Unacceptable Paper
Selecting Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Selecting Pre-Printed Media and Letterheads
Selecting Pre-Punched Paper
Envelopes
Labels
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Storing Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
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Identifying Print Media and Specifications
Supported Paper Sizes
Supported Paper Types
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
. . . . . . . . . . . . . . . . . . . . 233
Paper Type Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 234
18 Loading Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Print Media Dimensions
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder
Loading Letterhead (Pre-Printed and Pre-Punched Paper)
Loading Print Media in the MPF
Loading an Envelope in the MPF
Envelope #10, Monarch, or DL
C5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Using the MPF
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
. . . . . . . . 235
. . . . . . . . . 235
. . . . . . . . . . . . . . . . . . . . . . . . . . 237
. . . . . . . . . . . . . . . . . . . . . . . 239
. . . . . . . . . . . . . . . . . . . . . . . . 239
Template Last Updated - 2/7/2007 Contents 7
Linking Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
19 Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Tips for Successful Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Tips on Storing Print Media
Avoiding Paper Jams
. . . . . . . . . . . . . . . . . . . . . . . . . . 243
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Sending a Job to Print
Canceling a Print Job
Canceling a Job From the Operator Panel
Canceling a Job From a Computer Running Windows
Duplex Printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
. . . . . . . . . . . . . . . . . . 244
. . . . . . . . . . . . 244
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Duplex Printing With Duplex Unit (Dell C3760dn Color Laser Printer Only)
Duplex Printing Without Duplex Unit (Dell C3760n Color Laser Printer Only)
Using Booklet Print (Dell C3760n and Dell C3760dn Models)
Using the Stored Print Feature
Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Procedures for Printing Stored Print
Printing from USB Memory
Supported File Formats
Inserting and Removing a USB Memory
. . . . . . . . . . . . . . . . . . . . . . . . . . . 247
. . . . . . . . . . . . . . . . . . . . . 249
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
. . . . . . . . . . . . . . . . . . . 251
. . . . . . . . . 246
Printing a File in a USB Memory. . . . . . . . . . . . . . . . . . . . . . . . 251
Printing With Web Services on Devices (WSD)
Adding Roles of Printer Services
Printer Setup
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
. . . . . . . . . . . . . . . . . . . . . . . 252
Installing a Printer Driver Using the Add Printer Wizard
. . . . . . . . . . . . . . . . . . 252
. . . . . . . . . . . 253
. . 245
. 245
Printing With AirPrint
Setting Up AirPrint on Your Printer
Printing via AirPrint
Printing With Google Cloud Print™
Preparing to Use the Printer with Google Cloud Print
Registering the Printer to Your Google Account
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
. . . . . . . . . . . . . . . . . . . . . . 254
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
. . . . . . . . . . . . . . . . . . . . . . . . 254
. . . . . . . . . . . . . 254
. . . . . . . . . . . . . . . 255
Printing via Google Cloud Print . . . . . . . . . . . . . . . . . . . . . . . . 255
Printing a Report Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Printer Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
8 Contents Template Last Updated - 2/7/2007
Using the Operator Panel to Change the Printer Settings . . . . . . . . . . 256
Using the Dell Printer Configuration Web Tool to Change the Printer Settings
256
Know Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
20 Understanding Your Printer Software . . . . . . . . . . . . . . . 261
Printer Utility Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Status Window
Tool Bo x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Updater
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Status Monitor Widget for Macintosh
Status Monitor Widget Feature
Before Installing the Status Monitor Widget
. . . . . . . . . . . . . . . . . . . . . . . 263
. . . . . . . . . . . . . . . . . . . . . . . . 263
. . . . . . . . . . . . . . . . . 263
Installing the Status Monitor Widget . . . . . . . . . . . . . . . . . . . . . 263
Opening and Closing the Status Monitor Widget
Printer Status Window
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
. . . . . . . . . . . . . . . 264
Order Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Preferences
Status Monitor Console for Linux
Status Monitor Console Feature
Before Installing the Status Monitor Console
Installing the Status Monitor Console
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
. . . . . . . . . . . . . . . . . . . . . . . . . 267
. . . . . . . . . . . . . . . . . . . . . . . 267
. . . . . . . . . . . . . . . . . 267
. . . . . . . . . . . . . . . . . . . . . 267
Starting the Status Monitor Console . . . . . . . . . . . . . . . . . . . . . 268
Printer Selection Window
Printer Status Window
. . . . . . . . . . . . . . . . . . . . . . . . . . . 268
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Dell Supplies Management System Window . . . . . . . . . . . . . . . . . 270
Service Tag Window
Settings Window
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
21 Printing Using ColorTrack (External Authentication). . . . 273
ColorTrack Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Dell ColorTrack
Authentication System
Kerberos Server
LDAP Server
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
LDAP Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Setting the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Dell ColorTrack Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Template Last Updated - 2/7/2007 Contents 9
Specify Group Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Specify Job Owner
Job Owner Name
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
22 Using Digital Certificates . . . . . . . . . . . . . . . . . . . . . . . . . 281
Managing Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Preparing to Manage Certificates
Importing a Digital Certificate . . . . . . . . . . . . . . . . . . . . . . . . . 283
Setting a Digital Certificate
Confirming the Settings of a Digital Certificate
Deleting a Digital Certificate
Exporting a Digital Certificate
. . . . . . . . . . . . . . . . . . . . . . . 281
. . . . . . . . . . . . . . . . . . . . . . . . . . 284
. . . . . . . . . . . . . . . . 284
. . . . . . . . . . . . . . . . . . . . . . . . . . 285
. . . . . . . . . . . . . . . . . . . . . . . . . 285
Setting the Features
Setting the Certificate in the IPsec Digital Signature Mode
Setting the SSL-use Server Certificate (HTTP/IPP)
Setting LDAP-SSL/TLS Communication
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
. . . . . . . . . 286
. . . . . . . . . . . . . . 287
. . . . . . . . . . . . . . . . . . . . 287
Setting Server Certificate Verification for LDAP-SSL/TLS Communication . . 287
Setting Client Certificate for LDAP-SSL/TLS Communication
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)
. . . . . . . . . 288
. . . . . . . . . . . . . 288
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP,
EAP-TTLS CHAP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Setting Client Certificate for IEEE 802.1x (EAP-TLS)
. . . . . . . . . . . . . . 291
23 Understanding Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Typefaces and Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Weight and Style
Pitch and Point Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Bitmapped and Scalable Fonts
Resident Fonts
Symbol Sets
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Symbol Sets for PCL 5/PCL 6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
. . . . . . . . . . . . . . . . . . . . . . . . . . . 294
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
. . . . . . . . . . . . . . . . . . . . . . . . . . 299
24 Understanding Printer Messages . . . . . . . . . . . . . . . . . . 301
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
10 Contents Template Last Updated - 2/7/2007
25 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Power Supply
Dimensions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Page Description Language (PDL)/Emulation, Operating System, and Interface
MIB Compatibility
Environment
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Operation
Print Quality Guarantee
Storage
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
. 307
Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Optional Wireless Adapter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . 311
26 Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . 313
Determining the Status of Supplies . . . . . . . . . . . . . . . . . . . . . . . . 313
Conserving Supplies
Ordering Supplies
Storing Print Media
Storing Consumables
Replacing the Toner Cartridges
Removing the Toner Cartridge
Installing a Toner Cartridge
Replacing the Drum Cartridges
Removing the Drum Cartridge
Installing a Drum Cartridge
Replacing the Fusing Unit
Removing the Fusing Unit
Installing a Fusing Unit
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
. . . . . . . . . . . . . . . . . . . . . . . . . . 315
. . . . . . . . . . . . . . . . . . . . . . . . . 315
. . . . . . . . . . . . . . . . . . . . . . . . . . 316
. . . . . . . . . . . . . . . . . . . . . . . . . . 317
. . . . . . . . . . . . . . . . . . . . . . . . . 317
. . . . . . . . . . . . . . . . . . . . . . . . . . 319
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
. . . . . . . . . . . . . . . . . . . . . . . . . . . 322
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Template Last Updated - 2/7/2007 Contents 11
Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard
Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Removing the Transfer Belt Unit
Installing a Transfer Belt Unit
. . . . . . . . . . . . . . . . . . . . . . . . 324
. . . . . . . . . . . . . . . . . . . . . . . . . 327
Removing the 2nd BTR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Installing a 2nd BTR
Removing the Retard Roller in Tray1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
. . . . . . . . . . . . . . . . . . . . . . 330
Installing a Retard Roller in Tray1 . . . . . . . . . . . . . . . . . . . . . . . 331
Replacing the Waste Toner Box . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Removing the Waste Toner Box
. . . . . . . . . . . . . . . . . . . . . . . . 332
Installing a Waste Toner Box . . . . . . . . . . . . . . . . . . . . . . . . . 333
Cleaning Inside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Cleaning the CTD Sensor
. . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Cleaning the Raster Optical Scanner (ROS) Window . . . . . . . . . . . . . 338
Adjusting Color Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Printing the Color Registration Chart
. . . . . . . . . . . . . . . . . . . . . 342
Determining Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Entering Values
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
27 Removing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Removing the Optional Memory Module . . . . . . . . . . . . . . . . . . . . . . 347
Removing the Optional 550-Sheet Feeder . . . . . . . . . . . . . . . . . . . . . 349
Removing the Optional Wireless Adapter
Removing the Optional Hard Disk
. . . . . . . . . . . . . . . . . . . . . 351
. . . . . . . . . . . . . . . . . . . . . . . . . 353
28 Clearing Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Avoiding Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Identifying the Location of Paper Jams
Clearing Paper Jams From the MPF
If error code: 050-112 appears:
If error code: 050-129 appears:
Clearing Paper Jams From Tray1
Clearing Paper Jams From the Fusing Unit
If error code: 050-111 appears:
If error code: 050-129 appears:
. . . . . . . . . . . . . . . . . . . . . . 356
. . . . . . . . . . . . . . . . . . . . . . . . 356
. . . . . . . . . . . . . . . . . . . . . . . . 356
. . . . . . . . . . . . . . . . . . . . . . . . 358
. . . . . . . . . . . . . . . . . . . . . . . . . . 359
. . . . . . . . . . . . . . . . . . . . . 360
. . . . . . . . . . . . . . . . . . . . . . . . 360
. . . . . . . . . . . . . . . . . . . . . . . . 362
Clearing Paper Jams From the Optional 550-Sheet Feeder
. . . . . . . . . . . . 366
12 Contents Template Last Updated - 2/7/2007
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
29 Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Basic Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Display Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Print Quality Problems
The output is too light
Toner smears or print comes off
Random spots/Blurred images
The entire output is blank
Streaks appear on the output
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
. . . . . . . . . . . . . . . . . . . . . . . 374
. . . . . . . . . . . . . . . . . . . . . . . . 375
. . . . . . . . . . . . . . . . . . . . . . . . . . . 376
. . . . . . . . . . . . . . . . . . . . . . . . . 377
Part or the entire output is black . . . . . . . . . . . . . . . . . . . . . . . 378
Pitched color dots
Vertical blanks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Ghosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Light-induced fatigue
Fog
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Bead-Carry-Out (BCO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Jagged characters
Banding
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Auger mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Wrinkled/Stained paper
Damage on the leading edge of paper
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
. . . . . . . . . . . . . . . . . . . . 385
Jam/Alignment Problems
The top and side margins are incorrect
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
. . . . . . . . . . . . . . . . . . . . 386
Color registration is out of alignment . . . . . . . . . . . . . . . . . . . . . 386
Images are skewed
Tray1/Optional 550-Sheet Feeder Misfeed Jam
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
. . . . . . . . . . . . . . . . 388
MPF Misfeed Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
MPF Multi-feed Jam
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Noise
Digital Certificate Problem
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Problems With Installed Optional Accessories
Other Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
. . . . . . . . . . . . . . . . . . . . . . . . 390
. . . . . . . . . . . . . . . . . . . . . . . . 390
. . . . . . . . . . . . . . 391
. . . . . . . . . . . . . . . . . . 395
Template Last Updated - 2/7/2007 Contents 13
Contacting Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
B Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .399
Dell™ Technical Support Policy . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Online Services
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Warranty and Return Policy
Recycling Information
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
14 Contents Template Last Updated - 2/7/2007
Before Beginning
Notes, Cautions, and Warnings..................................................... 17
1 Dell™ C3760n/C3760dn Color Laser Printer User's Guide ................19
2 Finding Information..................................................................... 21
3 Product Features......................................................................... 25
4 About the Printer......................................................................... 27
15
16
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your printer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Dell
and the
DELL
Trademarks used in this text:
Active Directory
Bonjour, iPad, iPhone, iPod touch, Macintosh, Mac OS, and TrueType are trademarks of Apple Inc., registered in the U.S. and other countries.
AirPrint and the AirPrint logo are trademarks of Apple Inc.; Android, Google Chrome, Gmail, Google, Google Cloud Print, and Google Drive are
either registered trademarks or trademarks of Google Inc.;
Incorporated in the United States and/or other countries;
WPA2 are trademarks of the Wi-Fi Alliance;
other countries;
XML Paper Specification (XPS)
upon which Microsoft is licensing such intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369;
includes software developed by Eric Young (eay@mincom.oz.au);
reserved. This product uses published AES software provided by Dr Brian Gladman under BSD licensing terms;
1988-1997 Sam Leffler and Copyright (c) 1991-1997 Silicon Graphics, Inc.;
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
The printer software uses some of the codes defined by the Independent JPEG Group.
WSD stands for Web Services on Devices.
are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Apple,
SUSE
is a registered trademark of Novell, Inc., in the United States and other countries.
: This product may incorporate intellectual property owned by Microsoft Corporation. The terms and conditions
logo are trademarks of Dell Inc.;
Adobe
and
Photoshop
is a registered trademark of the Wi-Fi Alliance; Wi-Fi Protected Setup, WPA, and
AES
: Copyright (c) 2003, Dr Brian Gladman, Worcester, UK. All rights
Red Hat
Wi-Fi
and
Red Hat Enterprise Linux
Microsoft, Windows, Windows Server, Windows Vista, and
are either registered trademarks or trademarks of Adobe Systems
are registered trademarks of Red Hat. Inc. in the U.S. and
DES
: This product
ICC Profile (Little cms)
TIFF (libtiff)
: Copyright (c) 1998-2004 Marti Maria.
: Copyright (c)
As for RSA BSAFE
This printer includes RSA BSAFE® Cryptographic software from EMC Corporation.
____________________
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in
applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.
November 2012 Rev. A02
Notes, Cautions, and Warnings 17
18 Notes, Cautions, and Warnings
1
Dell™ C3760n/C3760dn Color Laser Printer User's Guide
Click the links to the left for information on the features, options, and operation of your Dell C3760n/C3760dn
Color Laser Printer. For information on other documentation included with your Dell C3760n/C3760dn Color Laser
Printer, see "Finding Information."
NOTE: In this manual, Dell C3760n/C3760dn Color Laser Printer is referred to as the "printer."
Conventions
The following describe the meaning of the symbols and fonts used in this manual:
Bold texts :
Texts in Courier New font :
<> :
→ :
" " :
• Names of hardware button on the operator panel.
• Screen names on the LCD panel.
• Menus, commands, windows, or dialog boxes displayed on the computer screen.
• Menus and messages displayed on the LCD panel.
• Characters entered from the computer.
• Directory paths.
• Key on the keyboard of the computer.
• Indicates a path to a certain item within a procedure on a computer.
• Cross references in this manual.
• Characters entered from the operator panel.
• Messages displayed on the computer screen.
Dell™ C3760n/C3760dn Color Laser Printer User's Guide 19
20 Dell™ C3760n/C3760dn Color Laser Printer User's Guide
Finding Information
NOTE: The images used in this manual are those of the Dell™ C3760dn Color Laser Printer unless otherwise mentioned.
What are you looking for? Find it here
• Drivers for my printer
User's Guide
•My
Software and Documentation
disc
2
• How to use my printer
Software and Documentation
The
and drivers for your printer. You can use the
disc contains setup video, documentation,
Software and Documentation
disc to
install drivers or access your setup video and documentation.
Readme files may be included on your
Software and Documentation
disc to
provide last-minute updates about technical changes to your printer or advanced
technical reference material for experienced users or technicians.
Quick Reference Guide
Quick Reference Guide
About Your Printer
12
11
Service Tag Express Service Code
xxxxxxx 000 000 000 00
Service Tag
1
2
3
4
111234 5678 910
6151412131917816 71202212
NOTE: Quick Reference Guide may not be included in the package for some
regions.
Finding Information 21
What are you looking for? Find it here
• Safety information
Product Information Guide
• Warranty information
• How to set up my printer
• Express Service Code and Service Tag
WARNING: Read and follow all safety instructions in the
Information Guide
prior to setting up and operating your printer.
Setup diagram
Setting Up Your Printer
123
a1
54
a2
b
Product
• Latest drivers for my printer
• Documentation for my printer
22 Finding Information
Service Tag Express Service Code
xxxxxxx 000 000 000 00
The Express Service Code and Service Tag are located inside the front cover of
your printer.
Go to support.dell.com.
What are you looking for? Find it here
• Answers to technical service and support
questions
support.dell.com provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses
• Upgrades — Upgrade information for components, such as the printer drivers
• Customer Care — Contact information, order status, warranty, and repair
information
•Downloads — Drivers
• Manuals— Printer documentation and product specifications
Go to support.dell.com. Select your region, and fill in the requested details to
access help tools and information.
Finding Information 23
24 Finding Information
Product Features
This chapter describes the product features and indicates their links.
3
Duplex Printing (Duplex Print)
You can print two or more pages on both sides of a sheet of
paper. For printers with the duplex unit, automatic duplex
printing is available. Manual duplex printing is available for
printers without the duplex unit.
Using the Stored Print Feature (Stored Print)
The Stored Print feature allows you to temporarily store
your print data in the printer memory or hard disk, so you
can print it later. When printing confidential jobs, use the
number pad to enter the password. You can effectively
manage your time when you print confidential data or
large-volume data at off-peak hours.
Multiple Up in the Layout tab (N-up Print)
The Multiple Up feature enables you to print documents as
reduced-size documents containing multiple pages on a
single sheet of paper by setting from the printer driver. This
feature helps save paper.
Printing from USB Memory (USB Direct Print)
The USB Direct Print feature enables you to print files
directly from a USB memory without requiring you to start
your computer and an application.
Product Features 25
26 Product Features
About the Printer
This chapter provides an overview of your Dell™ C3760n/C3760dn Color Laser Printer.
NOTE: The images used in this manual are those of the Dell C3760dn Color Laser Printer unless otherwise mentioned.
Front and Rear View
Front View
1
4
12
11
9
1 Trans f er Be l t Uni t 8 Multipurpose Feeder (MPF)
2 Drum Cartridges 9 Toner Cartridges
3 Wast e Tone r B ox 10 Front Cover
4 Right Side Cover 11 Operator Panel
5 Power Switch 12 Output Tray Extension
6 Tr a y1 13 Front USB Port
7 Optional 550-Sheet Feeder (Tray2) 14 To p Co ver
10
13
8
14
4
5
7
6
2
3
About the Printer 27
Rear View
1
10
2
9
8
3
4
7
6
1 Control Board 6 Duplex Unit (C3760dn only)
2 Left Side Cover 7 2nd Belt Transfer Roller (2nd BTR)
3 Ethernet Port 8 Fusing Unit
4 Wireless Adapter Socket 9 Power Connector
5 USB Port 10 Rear Cover
5
28 About the Printer
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