Danby DPG37B User Manual

PARCEL GUARD

Owner’s Manual...............................1 - 8

INSTALLATION MANUAL MANUEL D'INSTALLATION MANUAL DE INSTALACIÓN

GARDE DE COLIS

Manuel du propriétaire...................9 - 16

BUZÓN DE PAQUETERÍA

Manual del propietario.................17 - 24

MODEL • MODÈLE • MODELO

DPG37U

DPG37B

DANBY PRODUCTS LIMITED, ONTARIO, CANADA N1H 6Z9

DANBY PRODUCTS INC., FINDLAY, OHIO, USA 45840

2018.12.19

Welcome

Welcome to the Danby family. We are proud of our quality products and we believe in dependable service. We suggest that you read this owner’s manual before plugging in your new appliance as it contains important operation information, safety information, troubleshooting and maintenance tips to ensure the reliability and longevity of your appliance.

Visit www.Danby.com to access self service tools, FAQs and much more. For additional assistance call 1-800-263-2629.

Note the information below; you will need this information to obtain service under warranty. You must provide the original purchase receipt to validate your warranty and receive service.

Model Number: _________________________________________________

Serial Number: _________________________________________________

Date of Purchase: _______________________________________________

Need Help?

Before you call for service, here are a few things you can do to help us serve you better.

Read this owner’s manual:

It contains instructions to help you use and maintain your appliance properly.

If you receive a damaged appliance:

Immediately contact the retailer or builder that sold you the appliance.

Save time and money:

Check the troubleshooting section at the end of this manual before calling. This section will help you solve common problems that may occur.

1-800-26- Danby

(1-800-263-2629)

Important Safety Information

READ AND FOLLOW ALL SAFETY INSTRUCTIONS

SAFETY REQUIREMENTS

• Ensure that servicing is done by factory authorized service personnel to minimize product damage or safety issues.

• Consult the repair manual or owner’s guide before attempting to service this product. All safety precautions must be followed.

• Dispose of this appliance properly in accordance with federal or local regulations.

• Follow handling instructions carefully.

DANGER: The power cord can be a potential tripping hazard. The power cord should be located in a area that does not cross walking paths or trafﬁ cked areas.

CAUTION: Children should be supervised to ensure that they do not play with the appliance.

DANGER: Risk of child entrapment. Before throwing away an old appliance, ensure that the lower door is

removed or secured closed so that no small child may climb inside.

DISPOSAL

Disposal of this appliance should be in accordance with federal and local regulations.

SAVE THESE INSTRUCTIONS!

INSTALLATION INSTRUCTIONS

FEATURES

1. Camera and wiﬁ signal receiver

2. Signal ﬂ ag

3. Upper door handle

4. Upper door

5. Lower door

6. Door lock

ACCESSORIES

A. Concrete bolts with expanding sleeves (x2) B. Wood screws (x2) C. Washers (x4) D. Power adapter

REQUIRED TOOLS

The following tools are required to complete the installation:

• Safety goggles

• Pencil or pen

• Wrench

• Power drill with 1/4” concrete bit

LOCATION

The installation location should include the following:

• A level location that is strong enough to support the Parcel Guard when it includes ballast and packages.

• Access to a 120V power outlet. Make sure that the power cord will not cross walking paths or high trafﬁ c areas.

• Access to a strong wireless signal. Use your cell phone to check the wireless signal in the chosen location. Your phone should get at least three bars of signal.

• Unobstructed camera view. Ensure the ﬁ eld of view in front of the Parcel Guard is not obstructed by foliage or structures so that the camera can capture clear video.

INSTALLATION INSTRUCTIONS

INSTALLATION

There are two methods that can be used to install the Parcel Guard depending on what installation location is available. Decide which option is best for your chosen location and follow the steps below.

A. Secured through the rear

1. Use a power drill and a 1/4” drill bit to create holes in the marked locations on the back wall of the Parcel Guard.

2. Place the Parcel Guard against the wall or structure that it will be secured to.

3. Use a pen or pencil to mark the hole locations through the drilled holes.

4. Move the Parcel Guard out of the way and then use a power drill and a 1/4” drill bit to create guide holes for the bolts or screws, at least 2.5” deep for wood screws and at least 3.75” deep for concrete bolts.

5. Replace the Parcel Guard and insert the wood screws or concrete bolts with washers into the holes. Use a wrench to tighten the wood screw. Tighten the nut on the concrete bolts and the sleeves will expand to secure the bolt.

B. Secured through the bottom

1. Remove the platform at the bottom of the Parcel Guard. Two holes are pre-drilled in the bottom of the box.

2. Place the Parcel Guard on the ﬂ oor or structure that it will be secured to.

3. Use a pen or pencil to mark the hole locations through the pre-drilled holes.

OPERATING INSTRUCTIONS

RECEIVING MAIL

Mail can be delivered into the top door, which will then drop down into the secure lower compartment.

Place the Parcel Guard at or near the doorstep that deliveries are usually sent to.

When placing an order online, indicate in the special notes ﬁ eld that the delivery should be placed into your Parcel Guard.

Deliveries can be placed into the top door or into the bottom door using the app or the manual override to unlock the bottom door.

RETRIEVING MAIL

To retrieve mail that has been delivered, use either the app or the manual override to unlock the bottom door and remove the delivery.

WIRELESS CONNECTION

This appliance can be controlled with a wireless application on your wireless device.

Visit https://www.danby.com/support/#apps to download the application and learn about its operation.

BALLAST WEIGHT

A weight can be added to the bottom of the parcel guard to provide stability and security if the supplied mounting fastener are not used.

A sandbag can be used for ballast weight. It should be ﬁ lled with a maximum of 10 kgs (22 lbs) of ﬁ ne sand. Alternatively a brick or similar item can also be used.

Remove the interior ﬂ oor of the Parcel Guard and place the ballast weight inside the empty space in the ﬂ ooring. Ensure that no wires get unplugged during this process.

OUTGOING MAIL

Use the provided outgoing mail strap to attach any outgoing mail to the inside of the top door.

Place the signal ﬂ ag in the upright position to tell the mail carrier that there is outgoing mail in the top compartment.

RETURNING PURCHASES

Use the app to create a unique barcode that can be sent by text or email to the mail carrier.

Place the package to be returned in the bottom compartment.

The mail carrier will use the barcode to open the lower compartment and retrieve the outgoing package.

Replace the interior ﬂ oor.

CARE & MAINTENANCE

CLEANING

Ensure the Parcel Guard is unplugged before cleaning.

The Parcel Guard can be cleaned with a soft cloth and a solution of a tablespoon of baking soda to one quart of water or some mild detergent.

Note: Do not use cleaners containing ammonia or alcohol on the appliance. Ammonia or alcohol can damage the appearance of the appliance. Never use any commercial or abrasive cleaners or sharp objects on any part of the appliance.

BATTERY REPLACEMENT

The battery may need to be replaced every 3 - 5 years, depending on usage and environment.

Ensure the Parcel Guard is unplugged before changing the battery.

1. Turn off the electronics with the parcel guard app.

2. Open the lower door using the mechanical override key.

3. Remove the platform ﬂ oor.

4. Unhook the battery and remove.

5. Replace with a new battery. Connect the positive wire to the positive terminal on the battery. Connect the negative wire to the negative terminal on the battery.

6. Replace the platform ﬂ oor and turn the electronics back on with the app to return the Parcel Guard to normal functioning.

TROUBLESHOOTING

Danby Consumer Care: 1-800-263-2629 or consumerservice@danby.com

Hours of operation:

Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time Friday 8:30 am - 4:00 pm Eastern Standard Time

Information in this manual is subject to change without notice.

PROBLEM POSSIBLE CAUSE

No power • A fuse may be blown or the circuit breaker tripped

• Plug not fully inserted into the wall outlet

• The battery needs to be replaced

Poor video quality or response time • Check the wireless signal strength

• Ensure that the internet upload speed available is >1Mbps

Lower door will not open when pressing unlock in the app

Lower door says open in the app when it is closed

Upper door will not open • Ensure the lower compartment is empty and that there are

• If the temperature is very cold, the lock may have frozen

• The lock may need to be oiled

• Ensure the lock on the lower door is fully engaged

• Unlock the door, open and close the door to ensure it is fully closed, then try to lock it again

no packages blocking the closing mechanism

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