Danby DPG37G User Manual

PARCEL GUARD
Owner’s Manual...............................	1	- 8
Manuel du propriétaire...................	9 - 16
Manual del propietario.................	17 -	24

MODEL • MODÈLE • MODELO

DPG37U

DPG37B

DPG37G

DPG37U-BM

DPG37B-BM

DPG37G-BM

	DANBY PRODUCTS LIMITED, ONTARIO, CANADA N1H 6Z9
Z00543-B	DANBY PRODUCTS INC., FINDLAY, OHIO, USA 45840	2019.10.02

Welcome

Welcome to the Parcel Guard family. We are proud of our quality products and we believe in dependable service. We suggest that you read this owner’s manual before plugging in your new Parcel Guard as it contains important operation information, safety information, troubleshooting and maintenance tips to ensure the reliability and longevity of your Parcel Guard.

Visit www.Danby.com to access self service tools, FAQs and much more. For additional assistance call 1-800-263-2629.

Note the information below; you will need this information to obtain service under warranty.

You must provide the original purchase receipt to validate your warranty and receive service.

Model Number: _________________________________________________

Serial Number: _________________________________________________

Date of Purchase: _______________________________________________

Need Help?

Before you call for service, here are a few things you can do to help us serve you better.

Read this owner’s manual:

It contains instructions to help you use and maintain your Parcel Guard properly.

If you receive a damaged Parcel Guard:

Immediately contact the retailer or builder that sold you the Parcel Guard.

Save time and money:

Check the troubleshooting section at the end of this manual before calling. This section will help you solve common problems that may occur.

1-800-26- Danby (1-800-263-2629)

1

Important Safety Information

READ AND FOLLOW ALL SAFETY INSTRUCTIONS

SAFETY REQUIREMENTS

FCC INTERFERENCE STATEMENT

•Ensure that servicing is done by factory authorized service personnel to minimize product damage or safety issues.

•Consult the repair manual or owner’s guide before attempting to service this product. All safety precautions must be followed.

•Follow handling instructions carefully.

DANGER: The power cord can be a potential tripping hazard. The power cord should be located in a area that does not cross walking paths or trafficked areas.

CAUTION: Children should be supervised to ensure that they do not play with the Parcel Guard.

DANGER: Risk of child entrapment. Before throwing away an old Parcel Guard, ensure that the lower door is removed or secured closed so that no small child may climb inside.

INDUSTRY CANADA STATEMENT

This device complies with Industry Canada licenseexempt RSS standard.

1.Operation is subject to the following two conditions: This device may not cause interference.

2.This device must accept any interference, including interference that may cause undesired operation of the device.

IC RADIATION EXPOSURE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: To assure continued compliance, any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. (Example - use only shielded interface cables when connecting to computer or peripheral devices).

FCC RADIATION EXPOSURE STATEMENT

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment complies with IC RSS-102 radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the

radiator and your body.

The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference.

2.This device must accept any interference received, including interference that may cause undesired operation.

SAVE THESE INSTRUCTIONS!

2

INSTALLATION INSTRUCTIONS

FEATURES

1.Camera and wifi signal receiver

2.Signal fl ag

3.Upper door handle

4.Upper door

5.Lower door

6.Door lock

ACCESSORIES

A.Concrete bolts with expanding sleeves (x2)

B.Wood screws (x2)

C.Washers (x2)

D.Power adapter

REQUIRED TOOLS

The following tools are required to complete the installation:

•Safety goggles

•Pencil or pen

•Wrench

•Power drill with 1/4” concrete bit

2

1

3

4

5

6

LOCATION

The installation location should include the following:

•A level location that is strong enough to support the Parcel Guard when it includes ballast and packages.

•Access to a 120V power outlet. Make sure that the power cord will not cross walking paths or high traffic areas.

•Access to a strong wireless signal. Use your cell phone to check the wireless signal in the chosen location. Your phone should get at least three bars of signal.

•Unobstructed camera view. Ensure the field of view in front of the Parcel Guard is not obstructed by foliage or structures so that the camera can capture clear video.

3

INSTALLATION INSTRUCTIONS

INSTALLATION

There are two methods that can be used to install the Parcel Guard depending on what installation location is available. Decide which option is best for your chosen location and follow the steps below.

A. Secured through the bottom

1.Remove the platform at the bottom of the Parcel Guard. Two holes are pre-drilled in the bottom of the cabinet.

2.Place the Parcel Guard on the fl oor or structure that it will be secured to.

3.Use a pen or pencil to mark the hole locations through the pre-drilled holes.

4.Move the Parcel Guard out of the way and then use a power drill and a 1/4” drill bit to create guide holes for the bolts or screws, at least 2.5” deep for wood screws and at least 3.75” deep for concrete bolts.

5.Replace the Parcel Guard and insert the wood screws or concrete bolts with washers into the holes. Use a wrench to tighten the wood screw. Tighten the nut on the concrete bolts and the sleeves will expand to secure the bolt.

B

A

4

INSTALLATION INSTRUCTIONS

OPERATING INSTRUCTIONS

B. Secured through the rear

1.Use a power drill and a 1/4” drill bit to create holes in the marked locations on the back wall of the Parcel Guard.

2.There must be 3” of space between the wall and the Parcel Guard to ensure the power cord does not get pinched. It is recommended to use 2 blocks of 2” x 4” wood as a spacer. Attach the spacer to the wall at the height of the screw holes in the back of the cabinet.

3.Place the Parcel Guard against the spacer that it will be secured to.

4.Use a pen or pencil to mark the hole locations through the drilled holes.

5.Move the Parcel Guard out of the way and then use a power drill and a 1/4” drill bit to create guide holes for the bolts or screws, at least 2.5” deep for wood screws.

6.Replace the Parcel Guard and insert the wood screws with washers into the holes. Use a wrench to tighten the wood screw.

RECEIVING MAIL

Mail can be delivered into the top door, which will then drop down into the secure lower compartment.

Place the Parcel Guard at or near the doorstep that deliveries are usually sent to.

When placing an order online, indicate in the special notes field that the delivery should be placed into your Parcel Guard.

Deliveries can be placed into the top door or into the bottom door using the app or the manual override to unlock the bottom door.

RETRIEVING MAIL

To retrieve mail that has been delivered, use either the app or the manual override to unlock the bottom door and remove the delivery.

OUTGOING MAIL

Use the provided outgoing mail strap to attach any outgoing mail to the inside of the top door.

Place the signal fl ag in the upright position to tell the mail carrier that there is outgoing mail in the top compartment.

RETURNING PURCHASES

Use the app to create a unique barcode that can be sent by text or email to the mail carrier.

Place the package to be returned in the bottom compartment.

The mail carrier will use the barcode to open the lower compartment and retrieve the outgoing package.

5

OPERATING INSTRUCTIONS		CARE & MAINTENANCE
WIRELESS CONNECTION		CLEANING

This Parcel Guard can be controlled with a wireless application on your wireless device.

Visit https://www.danby.com/support/#apps to download the application and learn about its operation.

BALLAST WEIGHT

A weight can be added to the bottom of the parcel guard to provide stability and security if the supplied mounting fastener are not used.

A sandbag can be used for ballast weight. It should be filled with a maximum of 10 kgs (22 lbs) of fine sand. Alternatively a brick or similar item can also be used.

Remove the interior fl oor of the Parcel Guard and place the ballast weight inside the empty space in the fl ooring. Ensure that no wires get unplugged during this process.

Replace the interior fl oor.

Ensure the Parcel Guard is unplugged before cleaning.

The Parcel Guard can be cleaned with a soft cloth and a solution of a tablespoon of baking soda to one quart of water or some mild detergent.

Note: Do not use cleaners containing ammonia or alcohol on the Parcel Guard. Ammonia or alcohol can damage the appearance of the Parcel Guard. Never use any commercial or abrasive cleaners or sharp objects on any part of the Parcel Guard.

BATTERY REPLACEMENT

The battery may need to be replaced every 3 - 5 years, depending on usage and environment.

Ensure the Parcel Guard is unplugged before changing the battery.

1.Turn off the electronics with the Parcel Guard app.

2.Open the lower door using the mechanical override key.

3.Remove the platform fl oor.

4.Unhook the battery and remove.

5.Replace with a new battery. Connect the positive wire to the positive terminal on the battery. Connect the negative wire to the negative terminal on the battery.

6.Replace the platform fl oor and turn the electronics back on with the app to return the Parcel Guard to normal functioning.

DISPOSAL

Disposal of this Parcel Guard should be in accordance with federal and local regulations.

6

TROUBLESHOOTING

Danby Consumer Care: 1-800-263-2629 or [e-mail]

Hours of operation:

Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time

Friday 8:30 am - 4:00 pm Eastern Standard Time

Information in this manual is subject to change without notice.

PROBLEM	POSSIBLE CAUSE
No power	• A fuse may be blown or the circuit breaker tripped
	• Plug not fully inserted into the wall outlet
	• The battery needs to be replaced
Poor video quality or response time	• Check the wireless signal strength
	• Ensure that the internet upload speed available is >1Mbps
Lower door will not open when	• If the temperature is very cold, the lock may have frozen
pressing unlock in the app	• The lock may need to be oiled
Lower door says open in the app	• Ensure the lock on the lower door is fully engaged
when it is closed	• Unlock the door, open and close the door to ensure it is fully
	closed, then try to lock it again
Upper door will not open	• Ensure the lower compartment is empty and that there are
	no packages blocking the closing mechanism

7

First 24 months

First Year

LIMITED “IN HOME” WARRANTY
LIMITED IN-HOME APPLIANCE WARRANTY
This lity product is warranted to be free from manufacturer’s defects in material and workmanship, provided that the unit is	used under the normal operating
This quality product is warranted to be free from manufacturer’s defects in material and workmanship, provided that the unit is used
conditions intended by the manufacturer.
under the normal operating conditions intended by the manufacturer.
This warranty is available only to the person to whom the unit was originally sold by Danby Products Limited (Canada) or Danby	Products Inc. (U.S.A.) (hereafter

This“Danby”)warrantyor by anis availableuthorized distributonly tor oftheDanby,personand istononwhom-transferablethe unit. was originally sold by Danby Products Limited (Canada) or Danby Products Inc. (U.S.A.) (hereafter “Danby”) or by an authorized distributor of Danby, and is non-transferable.

TERMS OF WARRANTY

TERMS OF WARRANTY

Plastic parts, are warranted for thirty (30) days only from purchase date, with no extensions provided.

During the first twenty four (24) months, any functional parts of this product found to be defective, will be repaired

or replaced, at warrantor’s option, at no charge to the original purchaser.

During the first twelve (12) months, any functional parts of this product found to be defective, will be repaired or replaced, at warrantor’s

	option, at no charge to the ORIGINAL purchaser.
To obtain service Contact the dealer where the Parcel Guard was purchased, or contact the nearest authorized Danby service
To obtain	depot, where service must be performed by a qualified service technician. If service is performed on the unit by
	Danby reserves e right to limit the boundaries of “In Home Service” to the proximity of A thorized Service Depot. Any app		liance
	anyone other than an authorized service depot, all obligations of Danby under this warranty shall be void.
Service	requiring service outside the limited boundaries of “In Home Service” ,	it will be the consumer’s responsibility to transport the appliance (at
Boundaries of	their own expense) to the original retailer (point of purchase) or a service depot for repair. See “Boundaries of In Home Serv		ice” below.
in-home service	Contact your dealer from whom your unit was purchased, or contact your nearest authorized Danby service depot, where service
	must be performed by a qualified service technician.
	If service is performed on the units by anyone other than an authorized service depot, or the unit is used for commercial appli		cation, all
	obligations of Danby under this warranty shall be void.
Boundaries of	If the appliance is installed in a location that is 100 kilometers (62 miles) or more from the nearest service center your unit		must be
In Home Service	delivered to the nearest authorized Danby Service Depot, as service must only be performed by a technician qualified and certif		ied for
	warranty service by Danby. Transportation charges to and from the service location are not protected by this warranty and are t		he

respo sibility of the purchaser.
Nothing within this warranty shall imply that Danby will be responsible or liable for any damage to contents of the Parcel Guard,
whether due to any defect of the Parcel Guard, or its use, whether proper or improper.
Nothing within this warranty shall imply that Danby will be responsible or liable for any spoilage or damage to food or other c		ontents of this appliance, whether due
to any defect of the appliance, or its use, whether proper or improper.	EXCLUSIONS

Save as herein provided, by Danby, there are no other warranties, conditions, representations or guarantees, express or implied, made or intended by Danby or its authorized distributors and all otherEXCLUSIONSwarranties, conditions, representations or guarantees, including any

warranties, conditions, representations or guarantees under any Sale of Goods Act or like legislation or statute is hereby expressly
Save as herein provided, Danby, there are no other warranties, conditions, representations or guarantees, express or implied, m	ade or intended by Danby or its
excluded. Save as herein provided, Danby shall not be responsible for any damages to persons or property, including the Parcel
authorized distributors and all other warranties, conditions, representations or guarantees, including any warranties, conditio	ns, representations or guarantees
Guard itself, howsoever caused or any consequential damages arising from the malfunction of the Parcel Guard and by the purchase
under any Sale of Goods Act or like legislation or statue is hereby expressly excluded. Save as herein provided, Danby shall no	t be responsible for any damages
of the unit, the purchaser does hereby agree to indemnify and hold harmless Danby from any claim for damages to persons or property
to persons or property, including the unit itself, howsoever caused or any consequential damages arising from the malfunction o	f the unit and by the purchase of
caused by the Parcel Guard.	y caused by the unit.
the unit, the purchaser does hereby agree to indemnify and hold harmless Danby from any claim for damages to persons or propert

GENERAL PROVISIONS

GENERAL PROVISIONS

No warranty or insurance herein contained or set out shall apply when damage or repair is caused by any of the following:

1)NoPowerwarrantyfailureor insurance. herein contained or set out shall apply when damage or repair is caused by any of the following:

2)Damage1) Powerin transitfailure. or when moving the Parcel Guard.

3)Improper power supply such as low voltage, defective house wiring or inadequate fuses.

2)Damage in transit or when moving the appliance.

4)Accident, alteration, abuse or misuse of the Parcel Guard.

3)Improper power supply such as low voltage, defective house wiring or inadequate fuses.

5)Fire, water damage, theft, war, riot, hostility, acts of God such as hurricanes, floods etc.

6)	4)	Accident, alteration, abuse or misuse of the appliance such as inadequate air circulation in the room or abnormal operating con	ditions
	Service calls resulting in customer education.
7)		(extremely high or low room temperature).
	Improper Installation.
	5)	Use for commercial or industrial purposes (ie. If the appliance is not installed in a domestic residence).

Proof of6)		purchaseFire, w ter damage,date willtheft,bewar,requiredriot, hostility,for actswarrantyof God suchclaims;as hurricanes,retainfloodsbills etcof .sale. In the event that warranty service is required, present
the proof of purchase to our authorized service depot.
	7)	Service calls resulting in customer education.
	8)	Improper Installation (ie. Building-in of a free standing appliance or using an appliance outdoors that is not approved for out						door application).
Proof of purchase date will be required for warranty claims; so, please retain bills of sale. In the event warranty service is							required, present this document to our
AUTHORIZED SERVICE DEPOT.
			WarrantyService
				In-hoHome
	Products Limited								Products Inc.
Danby Products Limited			1-	-	-	PO Box 669, Findlay,			DanbyProducts Inc.
PO	1778, Guelph, Ontario, Canada N1H 6Z9								U.S.A. 45840
POBox1778, Guelph, Ontario, Canada N1H 6Z9			1-800-263-2629			Telephone:	PO Box 669, Findlay,Ohio,U.S.A. 45840
Telephone: [phone] FAX: [phone]				10/19			[phone]		[phone]
Telephone: [phone] FAX: [phone]							Telephone: [phone]FAX: [phone]

04/09