Citizen MD381, MD281, MD277, MD276, MD258 User Manual

...
Proximity FAQ Version 2.5.3 September 2014
Page 1
Proximity FAQ
1) Which iPhone® is compatible with the Proximity App and watch?
3) Which model or style number of the iPhone® is compatible with the Proximity App?
4) How do I know which version of iOS my iPhon is running?
Due to the Bluetooth® technology required, (BLE 4.0 and above), e Proximity watch and App integrate with the iPhone® 4S and higher.
o
iPhone® 4S or higher
o
iOS 5.1 or higher
o
iTunes account to download the free Proximity
App
Any version of the iPhone® 6, iPhone® 5 or iPhone® 4S running iOS 5.1 or higher.
From the settings App on your iPhone®:
o
Tap on General
o
Tap on About
o Scroll to "Version"
5) Which iPhone® 4S models are compatible with the Proximity App?
On the back of your phone, the model number will reect: A1387 (iPhone® 4S - GSM and CDMA) A1431 (iPhone® 4S China)
You may also nd information specic to your iPhone® 4S: From the settings App on your iPhone®:
o
Tap on General
o
Tap on About
o
Scroll to "Model"
Black Models: 16GB : MC918, MD234, MD235, MD276, MD377, MD865 32 GB MC919, MC923, MD241, MD278, MD379 64 GB MD257, MD258, MD269, MD280, MD381
White Models: 16 GB MC920, MD237, MD277, MD378, MD866 32 GB MC922, MD244, MD279, MD380 64 GB MD260, MD271, MD281, MD382
Page 2
Proximity FAQ
6) Which iPhone® 5 models are compatible with the Proximity App?
From the back of your iPhone®, the model number will reect: A1428 (iPhone® 5 GSM model) A1429 (iPhone® 5 CDMA with GSM Model)
You may also nd information specic to your iPhone®: From the settings App on your iPhone®:
o
Tap on General
o
Tap on About
o
Scroll to "Model"
iPhone® 5 Black 16 GB MD297, MD654, MD656 32 GB MD299, MD658, MD660 64 GB MD662, MD664, MD667 White 16 GB MD298, MD655, MD657 32 GB MD300, MD659, MD661 64 GB MD663, MD665, MD668
7) Which iPhone® 5C models are compatible with Proxmity and the Proximity App?
note: your Proximity must have rmware v1.1 or higher installed. We recommend rmware v2.5 in conjunction with Proximty App v2.5
8) Which iPhone® 5S models are compatible with Proximity and the Proximity App?
note: your Proximity must have rmware v1.1 or higher installed. We recommend rmware v2.5 in conjunction with Proximty App v2.5
9) Which iPhone® 6 models are compatible with Proximity and the Proximity App?
note: your Proximity watch must have rmware v2.5 or higher installed used in conjunction with Proximty App v2.5
From the back of your iPhone®, the model number will reect: A1456 A1507 A1529 A1532
From the back of your iPhone®, the model number will reect: A1453 A1457 A1530 A1533
From the back of your iPhone® 6 model number will reect one of the following: A1549 A1586
10) Which iPhone® 6 Plus models are compatible with Proximity and the Proximity App?
nnote: your Proximity watch must have rmware v2.5 or higher installed used in conjunction with Proximty App v2.5
From the back of your iPhone® 6 Plus model number will reect one of the following: A1522 A1524
Page 3
Proximity FAQ
11) Which version of Bluetooth® is required to use the Proximity App?
12) Where can I get the Proximity App v1.0 to v2.0? What is it called in the Apple® App store?
13) Do you have video setting instructions or regular instructions that I can download and/or print?
14) ere is a nice looking plastic card that came with my watch. What is it?
Bluetooth® 4.0 and above. is is built in to the iPhone® 4S and higher. Previous versions of the iPhone® do not feature Bluetooth® 4.0 technology.
e Proximity App v1.0 to v2.0 is available from the Apple® App store on your iPhone®, or from the App Store in iTunes on your personal computer. You may search for ‘Citizen Eco-Drive Proximity’ from within the Apple® App Store App. You may also visit: https://itunes.apple.com/us/App/id552860768?mt=8
Our U.S. website features basic setting interactive instruction videos as well full and abbreviated setting instructions that you may download and/or print. Visit the support section at www.citizenwatch.com. en, on the setting instruction page enter movement caliber W760 as your search.
at is a USB card featuring setting instructions pdf ’s, basic setting interactive instructions as well as overview movies of the watch and App. Holding the card with the picture of the watch facing you and referring to the raised area under the word CITIZEN, ip the connection open towards you with your thumb. Plug into your USB port.
15) What is the Time Sync feature? Time sync enables automatic and on demand updating of the time and calendar on your Proximity watch. When the time sync feature is turned ‘ON’ in the Proximity App and with an active Bluetooth® connection with your iPhone®, the time and date will be automatically updated on your watch with the time and calendar settings on your iPhone®. You may choose to turn this feature ‘ON’ or ‘OFF’.
16) What is the Bluetooth® Link Loss Alert Feature? e Bluetooth® Link Loss alert feature enables the
Proximity watch to notify you when your Bluetooth® connection with your iPhone® has been lost. When the Bluetooth® link loss feature is turned ‘ON’ in the iPhone® Proximity App, the watch will vibrate and the second hand will rotate to the 9:00 position notifying you that the Bluetooth® connection between your Proximity watch and iPhone® has been lost or terminated.
You may choose to turn this feature ‘ON’ or ‘OFF’.
Page 4
Proximity FAQ
17) What is the E-mail Alert feature?
18) What is the Schedule Alert feature? e Schedule alert feature enables your Proximity
19) What is the iPhone® search feature? When this feature is turned on in the Proximity
e E-mail alert enables your Proximity watch to notify you of a new e-mail. When this feature is turned ‘ON’ in the Proximity App, and there is an active Bluetooth® connection between your watch and iPhone®, the watch will vibrate and the second hand will rotate to the 10:00 position. You may choose to turn this feature ‘ON’ or ‘OFF’.
watch to notify you of a calendar event. When this feature is turned on in the Proximity App, and there is an active Bluetooth® connection between your watch and iPhone®, the watch will vibrate and the second hand will rotate to the 10:00 position notifying you of a calendar event. You may choose to turn this feature ‘ON’ or ‘OFF’.
App, and there is an active Bluetooth® connection between your watch and iPhone®, a sound may be activated on your iPhone® by pressing and releasing both buttons on your Proximity watch at the same time. You may choose to turn this feature ‘ON’ or ‘ O F F’.
20) I am getting an error "Time Sync failed".
Sometimes I receive multiple notications.
Normally, when the ‘Automatic Time Sync’ is activated within the Proximity App, time sync occurs when a change of time is generated by the iPhone® or a Bluetooth® connection occurs. However under some circumstances, the Bluetooth® connection may be lost for a very brief moment at which time the Proximity Application automatically tries to connect automatically. Technically, a successful connection has occurred, but a time sync was not initiated as the automatic reconnection does not initiate this sequence. Unfortunately, this message cannot be avoided.
Page 5
Proximity FAQ
21) I am notied of e-mails on my watch, but my iPhone® does not notify me until sometime later or vice versa.
22) What type of e-mail works with the Proximity App?
is can be caused by timing dierences between the iPhone® EMail App and the Proximity App. Your iPhone® e-mail application reaches out to (polls) your e-mail provider to see if you have any new, unread mail. e Proximity App does this same thing. However, the Apple iOS and Proximity App do so at dierent intervals causing this issue. Unfortunately, the Apple e-mail App, third party e-mail apps and Proximity e-mail notications cannot be synchronized causing this advance or delayed notice.
e Proximity Application works with IMAP e-mail services. POP3 e-mail services will not work with the Proximity App. Please check with your e-mail service provider to see if your e-mail is IMAP compatible. Some e-mail service providers provide both types of e-mail access, so this may be a setting in your e-mail account.
23) I have a POP3 e-mail account. Will the Proximity App work with my e-mail provider?
24) I cannot connect to Bluetooth®. I have already paired my watch to the iPhone®.
25) I cannot connect with my Proximity Watch aer pairing.
26) I cannot connect with my Proximity watch. Be sure you have paired your Proximity to your
At this time, the Proximity App is not able to recognize POP3 type e-mail accounts. You must have an IMAP e-mail service. Some e-mail service providers provide both types of e-mail access, so this may be a setting in your e-mail account. Check with your provider.
Be sure you have your Bluetooth® radio activated on your iPhone®.
Be sure you have the ‘Scan’ setting in the Proximity App turned to ‘ON’.
iPhone®.
Page 6
Proximity FAQ
27) I cannot reconnect the Bluetooth® connection between my watch and the Proximity App aer airplane mode.
We recommend updating your compatible iPhone® to the latest version of iOS (iOS 8 as of September
2014) as well as Proximity rmware v2.5.If you do not wish to upgrade, please refer to the following steps:
o Open the Proximity App.
o
Turn Scan ‘OFF’ in the Proximity App.
o
Double tap the home button on your iPhone®.
Your iPhone® screen will roll up to reveal currently
active apps. You may need to swipe right or le,
depending on how many apps are currently
running.
o
Tap and hold the Proximity App icon. A "-" sign
in a red circle will appear. Tap on the "-" sign to
close the App.
o
Press and release the home button on your
iPhone® twice to return to the home screen.
o
Tap on the iPhone® Settings App from your home
screen. Please note the Settings App icon may not be
located on the Home (rst) screen on your iPhone®.
o
Scroll to and Tap on General.
o
Tap on Bluetooth®.
o
Swipe le to turn your Bluetooth® radio ‘OFF’.
o
Swipe Right to turn your Bluetooth® radio ‘ON’.
o
Exit Settings (press and release the home button
on your iPhone®).
o
Tap on the Proximity App.
continued next page
Page 7
Proximity FAQ
27) (continued) I cannot reconnect the Bluetooth®
connection between my watch and the Proximity App aer airplane mode.
continued from previous page
o
Swipe right to turn “Scan” to ‘ON’.
o
Referring to your Proximity watch, press and
release the upper right button (this is the shortcut to
initiate the reconnect process).
OR
o
Referring to your Proximity watch, pull the
crown out one ‘click’ and rotate the mode hand (6:00
position) to the connect (CT) position. Push the
crown in. is will start the reconnection process.
28) I cannot reconnect aer turning phone completely o then on.
29) Why does the Bluetooth® connection terminate aer 6 hours?
30) Can the Bluetooth® connection remain active all the time?
o
You may need to turn scan ‘ON’ or ‘OFF’ several
times for a successful reconnection.
Please refer to FAQ 16.
is is a feature to conserve power on both the Proximity watch and your iPhone®. is cannot be changed or manually adjusted. Once paired and you are within Bluetooth® range, simply press and release the upper right button to reconnect your watch with your iPhone®.
No. e Bluetooth® connection between your Proximity watch and iPhone® will automatically disconnect aer 6 hours. is is to save power on both your watch and iPhone®.
Page 8
Proximity FAQ
31) I can't get the tone to stop when I use iPhone®
search.
32) I do not see a message on the iPhone® when
using iPhone® search.
33) Can I connect to other Bluetooth® devices with my iPhone® at the same time?
From the iPhone® lock screen: Swipe on the iPhone® search notication.
o
Tap on ‘OK’.
o
From the home screen, tap on the ‘Launch’ option. is will open the Proximity App.
o
Tap on ‘OK’ to silence the tone.
From the iPhone® Home screen:
o
Tap on the ‘launch’ option. Do not tap on ‘close’. is will open the Proximity App.
o
Tap on ‘OK’ to silence the tone.
In the iPhone® notications preferences section of your iPhone® settings, be sure your notication preferences for the Proximity App are set to Banner’ or ‘Alert.
Multiple Bluetooth® devices may be connected to your iPhone®. e number of devices that can be connected is dependent on not only your iPhone®, but the type of Bluetooth® device being connected.
34) How do I get the Proximity App? e free of charge Proximity App is available from the Apple® App Store on your iPhone® or from iTunes on your computer. Search for “Citizen Eco-Drive Proximity.
35) How do I set up e-mail?
"From the Proximity App:
o
Click on Mail Accounts.
o
Tap on the "+" symbol.
o
Choose one of the IMAP accounts from the list or choose ‘Other. Please note that if you choose other’ you will need to contact your e-mail provider for your IMAP server and port information.
o
When choosing one of the built in e-mail services, enter your e-mail address, your e-mail account password and enter any account description you choose.
o
If you have chosen the ‘Other’ option, you will need to also enter your IMAP server and port information provided by your e-mail provider.
o
Tap on Done. e verication process will commence. Once your account information is veried, your iPhone® will return to normal brightness.
Page 9
Proximity FAQ
36) How many e-mail accounts can I be notied of within the Proximity App v1.0 to v2.0?
37) Can I have separate polling intervals for each e-mail account?
38) Can I choose which e-mail account for notications?
You can be notied for up to 5 IMAP e-mail accounts.
POP3 type of e-mail accounts are not compatible.
No, e chosen polling interval applies to all e-mail accounts set up in the Proximity App.
Yes, once you have set up the IMAP e-mail accounts from within the Proximity App.
o
Tap on the Proximity App.
o
Scroll to e-mail accounts.
o
Choose ‘ON’ or ‘OFF’ for each e-mail account you have entered. Note, if you have only one e-mail account in the Proximity App, you still need to choose ‘ON’ or ‘OFF.
39) What is IMAP? is is known as: "Internet Message Access Protocol".
is type of e-mail service is used to keep e-mail synced between multiple devices such as between your iPhone® and personal computer.
40) My e-mail provider is not IMAP compatible.
What can I do?
41) My second hand is not moving but my watch is
fully charged.
42) My second hand is stopped at the 9:00, 10:00 or
11:00 position, and my watch is fully charged.
e Citizen Proximity App supports only IMAP type of e-mail accounts. Other features of the Proximity App and watch may still be used.
e second will not move in chronograph (CHR) or calendar (CAL) mode.
Your watch is in the notication mode for Bluetooth® Link Loss, E-mail, Calendar or Call. To clear this notication and return your second hand to normal operation, press and hold either button on your Proximity watch for two seconds. Your second hand will resume normal operation.
43) My second hand is stopped at the 8:00 and my
watch is fully charged.
is will only occur while the watch is pairing or reconnecting with your iPhone®. While pairing, the second hand may stay in the position for a maximum of 2-minutes.
Page 10
Proximity FAQ
44) I cannot reconnect the Bluetooth® connection between my watch and iPhone® by pressing and releasing the upper right button. My second hand just stays in one place.
45) I cannot reconnect by pressing and releasing the upper right button on my Proximity watch. e second hand continues to operate as normal and does not stop at the 8:00 position.
Be sure the Proximity App is running and you are not in the calendar (CAL) or chronograph (CHR) mode.
If you are in ‘TME’, ‘L-TM’ or ‘CT’ modes and the second hand is pointing to the 9:00, 10:00 or 11:00 positions you need to clear the last event notication from your Proximity watch.
Press and hold either button for two seconds, then release. Your second hand will resume normal operation.
is indicates your Proximity App is not running, the scan feature is not turned ‘ON” or you have not paired your watch with your iPhone®. Your watch may also be in the ‘DCT,’ ‘CHR’ or ‘CAL’ modes. e reconnect sequence commences only when in the TME, ‘CT, ‘PR’ or ‘L-TM’ modes.
46) I cross my arms for a while and I lose Bluetooth® connection.
47) I usually keep my phone in my back pocket but I
seem to lose connection. Why?
48) I lose Bluetooth® connection when I am less than 33 feet away.
49) CT mode does not always activate. If aer several attempts of reconnection, and you
Bluetooth® is a wireless signal and can be interrupted by various objects, such as your arms or hands that could cover the watch for a period of time.
Bluetooth® is a wireless signal and can be interrupted by various objects. When you keep your phone in your back pocket, you may lean against or sit on objects that can block the Bluetooth® signals.
Bluetooth® is a wireless signal and can be interrupted by various objects and or increasing distance. e most common decline in detectable signal is solid objects, such as a doors and walls.
still cannot reconnect:
o
Try completely powering down and restarting
your iPhone®.
If that does not solve the issue:
o
Be sure you have paired your Proximity watch with your iPhone® and the Proximity App is running
o
It may be necessary to delete your Proximity watch from your iPhone® Bluetooth® settings and re-pair your watch through the Proximity App.
Page 11
Proximity FAQ
50) I do not get calendar notications. Be sure you have this option set ‘ON’ in the Proximity App and that you have an active calendar event with an alert set.
51) e notication vibration on my Proximity
watch is too light. Can I make this stronger?
52) Does the watch have an audible tone in addition
to the vibration when I receive an alert?
53) When using the Proximity App, my iPhone®
battery seems to drain more quickly.
54) Why do I have to enter my e-mail information
to the App? I already have it set up in the Apple® e-mail or other e-mail client.
55) Can I change the tone played when I use iPhone®
search with my compatible iPhone®?
56) How do I pair my Proximity watch with App v20 and my compatible iPhone®?
e vibration cannot be made any stronger. is is designed to be a discrete notication.
ere is no tone that is played either from the watch or iPhone upon a notication alert.
Many applications draw power at varying rates. Turn o applications that are not being used.
e Proximity App cannot interface with the built-in iPhone® e-mail client or any third party e-mail clients. It requires its own communication with your e-mail account.
No, this cannot be changed.
o
On your compatible iPhone®, rst be sure your
Bluetooth® radio is set to ‘ON’.
o
Open the Proximity App, Turn SCAN to ‘ON’.
o
Now, on your Proximity Watch, pull the crown out one ‘click’, rotate the crown to move the mode hand located at the 6:00 sub dial to the ‘PR’ mode.
o
Push the crown in one ‘click’. e pairing process commences.
o
Aer a brief period, a pairing request will appear on your iPhone®. Tap on ‘Pair’. It may take up to 30 seconds to connect.
o
Upon successful pairing, the hand located at the 2:00 sub dial will rotate to show between 1:00 and 3:00, the second hand will return to normal operation and your iPhone® screen will return to normal brightness.
o
Your Proximity watch is now paired with your iPhone®.
o
ese steps are outlined in the built in App Help feature as well as the full setting instructions.
Page 12
Proximity FAQ
57) How do I delete a previously paired Proximity watch from my compatible iPhone®?
"is is done through Bluetooth® settings on your iPhone®. If you have an iPhone® 4S operating on iOS 5:
o
Tap on ‘Settings’.
o
Tap on ‘General’.
o
Tap on Bluetooth®. If the Bluetooth® setting is ‘OFF’, turn to ‘ON.’
o
Tap the arrow next to ‘Bluetooth®’.
Find the "Eco-Drive..." designation
o
Tap on the arrow then
o Tap on ‘Forget this Device
If you have an iPhone® 4S operating on iOS 6 or have an iPhone® 5 or higher
o
Tap on settings.
o
Tap on Bluetooth®. If the Bluetooth® setting is ‘OFF’, turn to ‘ON.’
o Find the "Eco-Drive.." designation
o
Tap on the arrow.
o
Tap on Forget this Device.
58) How do I disconnect the Bluetooth® connection between my Proximity watch and my iPhone®?
You may do this in several ways:
o
Pull the crown out one ‘click’ rotate the crown to move the mode had at the 6:00 sub dial so that it is pointing to disconnect (DCT). Push the crown in one click. is will initiate the “disconnect” sequence. Be sure to return the mode hand to the time (TME) mode.
o
You may also open the Proximity App on your iPhone® and turn the ‘Proximity Connect’ feature to OFF.’ en you will need to turn ‘SCAN’ o as well.
o
Turn your iPhone® settings to Airplane mode.
o
Turn the Bluetooth® radio on your iPhone® to ‘OFF’.
o
When you power down your iPhone®, the Bluetooth® connection is automatically cancelled.
Page 13
Proximity FAQ
59) How do I turn o Bluetooth® on the iPhone®? is is dependent on your phone and operating system. If you have an iPhone® 4S and are on iOS5
o
Tap on the ‘Settings’.
o
Tap on ‘General’.
o
Scroll to and tap on Bluetooth®.
o
Turn Bluetooth® ‘OFF’ or ‘ON.’
If you using an iPhone® 4S and are on iOS 6 or are using an iPhone® 5 or higher on iOS 7 or higher
o
Tap on the ‘Settings’.
o
Tap on Bluetooth®.
o
Turn Bluetooth® ‘ON’ or ‘OFF.
60) How do I reconnect my watch and iPhone® aer
pairing?
61) Do I have to pair my Proximity watch with my
iPhone® every day?
62) When does time sync occur? Time Sync occurs under three circumstances:
Be sure your watch is not in the chronograph (CHR) or calendar (CAL) modes. en be sure your Bluetooth® radio is set to ‘ON’ on your iPhone®. Now, open the Proximity App and turn ‘SCAN’ to on. Press and release the upper right button to initiate a reconnect sequence.
Under normal circumstances, once paired simply reconnect your watch with your compatible iPhone®. Be sure your Proximity App is running and your compatible iPhone® Bluetooth® radio is on, then press and release the upper right button to initiate reconnection.
o
With an active Bluetooth® connection between your Proximity watch and compatible iPhone®, and the time/date sync feature is set to ‘ON’ in the Proximity App, your iPhone® will communicate time changes to your watch such as when changing time zones.
o
Time sync occurs when you reconnect or pair your Proximity watch with your iPhone®.
o
Time sync occurs during an ‘on-demand time’ sync request. Note: ere must be an active Bluetooth® connection between your Proximity watch and compatible iPhone®, and the time/date sync feature is set to ‘ON’ in the Proximity App.
Page 14
Proximity FAQ
63) Does using all alerts aect my iPhone® battery life?
64) I cannot connect my proximity watch to my iPhone®.
65) Will I receive notications of an update to the Proximity App?
In general, using features in any App, including the Proximity App may aect battery life.
Be sure you are using a compatible iPhone® (iPhone® or higher, or iPhone® 4S).
We recommend using the latest version of iOS.
Be sure your watch is fully charged. Also ensure there is sucient charge on your iPhone® for Bluetooth® operation.
Be sure your iPhone® Bluetootradio is set to on and that you have previously paired your watch to your iPhone®.
Yes. As with other apps you may have installed on your iPhone®, the App Store will notify you of an update to the Citizen Proximity App.
66) What are the designations on the dial ring on my Proximity watch?
CALL
MAIL
LL
ACT
Call (11:00 position)= An incoming call has been detected.
MAIL (10:00 position)= New E-mail or Calendar event has been detected.
LL (9:00 position)= Bluetooth® Link Loss between your Proximity watch and iPhone®.
ACT (8:00 position) = Acquiring a Bluetooth® connection with your iPhone®.
Page 15
Proximity FAQ
67) How do I manually set the time on my watch? I do not want to use the automatic time sync feature.
Multi-Function Hand
Upper Right Button
Hour Hand
24-Hour Hand
Seconds/Chronograph Second Hand
Minute Hand
Crown
Date of Month
Lower Right Button
Mode Hand
68) Does the time automatically change when I change time zones?
o
Pull the crown out one ‘click.’
o
Rotate the crown to move the mode hand at the 6:00 position to the time (TME) mode.
o
Pull the crown out one additional ‘click.’
o
Press and release the upper right button. e second hand will move to the 12:00 position indicating the hours and minutes will be set.
o
Rotate the crown to set the desired time.
o
Push the crown in two ‘clicks.
With an active Bluetooth® connection between your Proximity watch and your iPhone®, and the Time Sync feature is turned ‘ON’ in the Proximity App, the time on your watch will update to match the time on your iPhone®.
69) I have time sync ‘ON, went to a dierent time zone, but my time does not update.
70) Why is the time on my iPhone® and watch dierent?
71) Why is the time on my Proximity watch not the same as on other watches?
If you have automatic time updating turned ‘OFF’ on your iPhone®, the Proximity App will not update the time on your watch, even though you may have this feature set to ‘ON’ in the App. Be sure this preference is set to ‘ON’ in your iPhone® settings.
You must have an active Bluetooth® connection between your watch and iPhone®, as well as the Time Sync feature turned on in the Proximity App.
Additionally, you must have the automatic time updating preference in your iPhone® settings set to O N .’
Be sure to have an active Bluetooth® connection between your watch and iPhone®, as well as the time sync feature turned on in the Proximity App.
ere may be time dierences between various cellular carriers if you are updating your time via automatic time sync. e Proximity watch will be accurate to within +/-15 seconds per month operating without a Bluetooth® time update.
Page 16
Loading...
+ 35 hidden pages