Citizen CLP-521 User Manual 2

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SER'S

ANUAL

Thermal Label & Barcode Printer

CLP-521

Before Operation

Introduction --------------------------------------------------------------------------3 COMPLIANCE STATEMENT FOR EUROPEAN USERS----------------------------- 4 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ----------------------- 4 EMI COMPLIANCE STATEMENT FOR CANADIAN USERS------------------------ 5 ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS ----- 5 Important Safety Instructions ------------------------------------------------------- 6 Notice--------------------------------------------------------------------------------- 7 SAFETY INSTRUCTIONS ------------------------------------------------------------8

Chapter 1 Setup

Confirmation of Carton Contents -------------------------------------------------10 Part Names and Functions---------------------------------------------------------- 11 Connection to Power ---------------------------------------------------------------16 Driver Installation ------------------------------------------------------------------- 16 Connection to a Computer --------------------------------------------------------17

Chapter 2 Printer Operation

Power ON/OFF ----------------------------------------------------------------------18 Normal Operating Mode -----------------------------------------------------------19 Setting the Media ------------------------------------------------------------------ 21 Mode Settings ---------------------------------------------------------------------- 25

Chapter 3 Printer Adjustments

Sensor Adjustments --------------------------------------------------------------- 34 Media Thickness Adjustment ----------------------------------------------------- 37 Media Width Adjustment---------------------------------------------------------- 38 Cleaning ---------------------------------------------------------------------------- 39

Chapter 4 Troubleshooting --------------------- 40 Appendixes

Specifications ---------------------------------------------------------------------- 42 Interfaces --------------------------------------------------------------------------- 45 Replacing the Interface Board ---------------------------------------------------- 51

INTRODUCTION

Thank you very much for purchasing Citizen's compact direct thermal label & barcode printer Model CLP-521 that offers high performance printing at 4 inches per second on 4.1 inch media at very low cost.

❚❚❚ Main Features ❚❚❚

<High-speed, high-quality printing>

This printer can be used for high-speed high-quality printing thanks to its thermal-transfer system that uses a line thermal head together with its 32 bit RISC CPU and its 'history control IC'.

• It is easy to change the printer’s settings on the operation panel, thanks to its unique and simple VuePrint menu system.

• Its high-lift printhead and mechanism means that media can be loaded with ease and it is constructed for easy head cleaning, etc.

• Media width adjustment, media thickness adjustment, and media sensor adjustment can all be made easily by the user using the colour-coded operator controls.

In addition to a serial port, an IEEE1284 (ECP mode) and USB1.1 are standard equipment, for quick data transfer and printing.

The CLP-521 has an optional internally housed Ethernet and a wireless LAN print server.

Its auto-cutter and peeler unit are constructed so they can be replaced easily.

The adjustable sensors that permit the adjustment of the positions of the media gap or the black mark detection sensor in the media width direction are standard equipment that can detect the position of special media.

The interface, power switch etc. are installed towards the back and the top cover opens and closes vertically so that the sides of the printer are not restricted.

COMPLIANCE STATEMENT

FOR EUROPEAN USERS

CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (73/23/EEC)/EN60950 EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

EMI COMPLIANCE STATEMENT

FOR CANADIAN USERS

This Class A digital apparatus complies with Canadian ICES-003.

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help. CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

ETAT DE CONFORMITE EMI A L’USAGE

DES UTILISATEURS CANADIENS

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas installé et utilisé correctment, c’esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de latélévision.

Le présent appareil numérique n’émet pas de bruite radio électriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n’y a pas de garantie contre les interférences avec les réceptions radio ou télévision, provoquées par la mise en et hors circuit de l’équipment; aussi, il est demandé a l’utilisateur d’essayer de corriger l’interférence par l’une ou plus des mesures suivantes:

• Réorienter l’antenne de réception.

• Installer l’ordinateur autre part, par égard pour le récepteur.

• Brancher l’ordinateur dans une prise de courant différente de façon à ce que l’ordinateur et le

récepteur soient branchés sur des circuits différents.

Important Safety Instructions

• Read all of these instructions and save them for later reference.

• Follow all warnings and instructions marked on the product.

• Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp

cloth for cleaning.

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage

to the product.

• Slots and openings on the cabinet and the back or bottom are provided for ventilation.

To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

• This product should be operated from the type of power source indicated on the marking label.

If you are not sure of the type of power available, consult your dealer or local power company.

• This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will

only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked

on.

• If an extension cord is used with this product, make sure that the total of the ampere ratings on the

products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and

7.5 amperes for 220V-240V outlet.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous

voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

• Except as explained elsewhere in this manual, don't attempt to service this product yourself. Opening and

removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.

• The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket

outlet is installed near the equipment and shall be easily accessible.

• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following

conditions: A. When the power cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally when the operating instructions are followed. Adjust only

those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product

to normal operation. E. If the product has been dropped or the cabinet has been damaged. F. If the product exhibits a distinct change in performance, indicating a need for service.

Notice

• Before use, be sure to read this manual. And keep it handy for reference when needed.

• The contents of this manual may change without prior notice.

• Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly

prohibited.

• We are not liable for any damage resulting from the use of the information contained herein, regardless of

errors, omissions, or misprints.

• We are not liable for any problems resulting from the use of optional products and consumable supplies

other than the designated products contained herein.

• Do not handle, disassemble or repair the parts other than those specified in this manual.

• We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.

• Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for

any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.

• Please contact us if there are any mistakes or ambiguities within this manual.

• If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.

SAFETY INSTRUCTIONS

which must be strictly observed !

• To prevent personal injury or property damage, the following shall be strictly observed.

• The degree of possible injury and damage due to incorrect use or improperly following

instructions is described below.

Warning

Caution

: This is a mark to call attention to the reader.

Indicates a situation which, if not observed and handled properly, could result in death or serious injury.

Indicates a situation which, if not observed and handled properly, could result in injury.

Warning

Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the printer off immediately and remove the power cord from the outlet, then consult our service personnel.

• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

• Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.

• Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed

with salt or gas.

• Do not use a power voltage or frequency other than those specified.

• Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the

power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or

interface cable is increased.

• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

• Do not plug the power cord into an outlet with many loads.

• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If

drink or water is spilled, first be sure to turn the power off and remove the power cord from the

outlet, then consult our service personnel.

• Do not disassemble or modify the printer.

Discard or safely store the plastic packing bag. This bag should be kept away from children. If the bag is pulled over a child’s head, it may cause suffocation.

General Precautions

Caution

• Prior to operation, read the safety instructions carefully and observe them.

• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

• Be careful when moving or carrying the printer. Dropping the printer may cause injury or property

damage.

• Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could

slam shut, possibly causing injury.

• When the cover is open, be careful of the corners of the cover. They could cause injury.

• Do not open the printer during printing.

• When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner,

trichloroethylene, benzine, ketone or similar chemicals.

• Do not use the printer where there is a lot of oil, iron particles, or dust.

• Do not spill liquids or spray insecticide on the printer.

• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

• Operate the control panel properly. A careless, rough handling may cause problems or malfunction.

Do not use such sharp-edged tool as a ballpoint pen for operation.

• Be careful of the edges of the plates so injury or property damage is possible.

• If a problem occurs during printing, stop the printer immediately and unplug the power cord from

the outlet.

• When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.

Precautions When Installing the Printer

Caution

• Prior to operation, read the safety instructions carefully and observe them.

• Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner

or heater or other source of unusually high or low temperature or humidity or excessive dust.

• Do not place the printer where chemical reactions occur, such as in a laboratory.

• Do not place the printer where air is mixed with salt or gas.

• The printer must sit on a firm, level surface where there is ample ventilation. Never allow the

printer's air vent to be blocked by a wall or other object.

• Do not put anything on the top of printer.

• Do not place the printer near a radio or television, and do not use the same wall outlet for the

printer and radio or television. Radio or television reception could be adversely affected.

• Do not use a power voltage or frequency other than those specified.

• Do not put anything on the power cord or step on it.

• Do not drag or carry the printer with the power cord or interface cable.

• Avoid plugging the power cord into an outlet with many loads.

• Do not bundle the power cord when inserting the plug.

• Always grip the plug housing, not the cord, to plug/unplug the power cord.

• Make certain the power is turned off before connecting/disconnecting the interface cable.

• Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable,

use the shielded cable or twisted pair for each signal.

• Place the printer near the outlet where the power cord can be unplugged easily to shut off power.

• Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated

and there will be danger of electric shock.

Setup

Confirmation of Carton Contents

Removing the Packing Material

The printer is shipped with adhesive tape in place to hold the top cover closed. Simply remove the two pieces of tape on either side of the top cover. Then simply open the cover by lifting up and tipping it backwards.

There is another strip of adhesive tape that must be removed which holds the mechanism closed for shipping. Remove the tape and attached paper by carefully peeling from the plastic case.

Retain the tape should you need to transport the printer again. A further piece of packing paper is inside the mechanism and you can remove this when the head is opened as explained below.

Check that the following accessories are included with the printer in the carton.

Media holder guide

Media holder bar

Head cleaner

Power cord

Test label media

T h i

s F o

i s

i d

v e

i c

p l i

e e

CD-ROM

(User's Manual) Quick-start Guide

Printer

Note: The empty carton and packing materials should be stored for future

shipping of the printer.

Part Names and Functions

Front View

4 1 2

1 Top cover

Is opened vertically to place or replace media.

Setup

Operation Panel (p.14)

2 Heat discharge vent

It allows warm air to vent from the printer. Be sure not to block it with media etc.

3 Operation panel

This is used to make changes and adjustments to the printer and its configuration.

4 Media window

The amount of media remaining can be checked through this window.

Caution

• Be careful when moving or carrying the printer and when taking the

printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.

• When opening the cover, open it all the way. If only part way open,

the cover could slam shut, possibly causing injury.

• Be careful of the edge of the cover when the cover is opened. It may

cause injury or property damage.

• Be careful of the edges of the metal plates so injury or property

damage is possible.

Setup

Part Names and Functions

6 5 7

Media Width Adjustment (p.38)

Media Thickness Adjustment (p.37)

5 Media holder bar

The media is supported by the media holder bar when installed in the printer.

6 Media holder guide

This guide is moved horizontally to match the media size. The guide can be sliding it from the holder bar.

7 Motor cover

It discharges the heat of the media feed motor. Do not cover it with media etc.

8 Front cover

It is removed to install optional units such as the peeler or cutter.

9 Media width adjustment dial

It is adjusted to match the width of the media.

0 Media thickness adjustment dial

It is adjusted to match the thickness of the media.

- Large blue-head open lever

The head unit can be raised to install media by pushing this lever. It locks the head unit during printing.

Setup

-1

-2

Part Names and Functions

Setting sensor positions (p.23)

Sensor Adjustments (p.34)

Media Setting (p.24)

= Thermal head

This is the printhead. Avoid touching this with your fingertips and leaving grease or dirt on the printhead surface.

~ Platen

Interlocked with the thermal head, it feeds media backwards or forwards.

! Upper sensor (!-1) and bottom sensor (!-2)

When used as a transparent sensor (for labels and tags with notches), it is used by matching the sensor markings of the upper sensor and the bottom sensor. When used as a reflective sensor, it is used by matching the sensor marking on the bottom sensor with the position of the black mark on the liner or media backing.

@ Sensor arm

The media can be installed by raising this arm. The media can be held in place by lowering this arm.

# Media guides

(Left fixed media guide (#-1) and right movable media guide (#-2))

The end of the media is matched to the left fixed media guide, then the right side movable media guide is moved horizontally to match it to the media size.

$ Optional unit connector cover

It is opened when the cables of the cutter unit and the peeler unit are connected. Do not remove during normal use.

Setup

Part Names and Functions

Operation Panel

3 4

LED Functions (p.20)

Normal Operating Mode (p.19)

1 POWER LED

This is lit when the printer power is on. (green)

2 PRINT LED

This is lit when the printer is able to print. (green)

3 CONDITION LED

This is on when selecting settings. (orange)

4 ERROR LED

This is lit or flashes when the printer is in an alarm or error status. (red)

5 PAUSE key

This temporarily stops printing.

6 FEED key

This key feeds the media to the top of the next label or form.

7 STOP key

This stops printing or cancels the alarm.

8 MODE/REPEAT key

This key exits current status in the menu setting mode or reprints the final label, depending on printer status.

Rear View

Setup

Part Names and Functions

Serial interface (p.45)

Parallel Interface (p.47)

USB Interface (p.50)

Power ON/OFF (p.18)

Connection to Power (p.16)

1 Serial interface (RS232C)

This receives serial transmission of data from a host computer.

2 Parallel interface (Centronics parallel or IEEE1284)

This receives parallel transmission of data from a host computer.

3 USB interface

This receives USB transmission of data from a host computer.

4 Power switch

The is the power switch for the printer.

5 Power cord inlet

The connector of the enclosed power cord is connected here.

Setup

Connection to Power

1. Check that the power switch to the printer is turned OFF.

2. Connect the connector of the power cord to the power cord inlet on the printer.

3. Insert the plug of the power cord in the AC outlet.

Power Switch

AC Outlet

Power Cord Inlet

Caution

Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Driver Installation

The computer may automatically detect the presence of the new printer when it is first started, depending on the computer type, interface and operating system. Follow any on-screen instruction and also instructions supplied with any additional CD-ROM or floppy disk included with your printer. Your supplier will assist you with the correct drivers and software which are compatible with your particular computer system.

Setup

Connection to a Computer

This product has three interfaces that can be used to receive printing data: a serial port (RS232C), parallel port (IEEE1284), and a USB port (USB1.1). An optional internal Ethernet or Wireless LAN port can be added by your dealer. With the exception of a wireless LAN connection, an interface cable is necessary to connect the printer to a computer. To connect the cable, proceed as follows:

1. Turn OFF both power switches of the printer and the computer.

2. Connect one end of the interface cable to the interface connector on the back of the printer and secure it with locks or locking screws, where available.

3. Connect the other end of the interface cable to the interface connector on the computer and secure it with locks or locking screws, where available.

Serial interface (p.45) Parallel Interface (p.47) USB Interface (p.50)

Replacing the Interface Board (p.51)

Parallel Interface Cable

USB Interface Cable

Serial Interface Cable

Note: If the optional Ethernet or wireless LAN port is used, the standard

parallel port is removed from the printer, so the parallel interface cannot be used.

Printer Operation

Power ON/OFF

Turning on the power

1. Turn on the power switch on the back of the printer.

2. The POWER and PRINT LED are lit.

Operation Panel

Power Switch

Turning off the power

1. Turn off the power switch on the back of the printer.

2. The POWER and PRINT LED go off.

Power Switch

Normal Operating Mode

Printer Operation

Menu Setting Mode (p.27)

When the power is turned on, the printer enters normal operating mode. The control keys activate the following functions.

1 PAUSE key: Temporarily pauses printing

• When this key is pushed once, the PRINT LED turns off and the printer temporarily pauses.

• When it is pushed during printing, the printer pauses after the label currently being printed is issued. Pressing the key a second time restarts printing and the remaining number of designated labels are printed.

2 FEED key: Feeds media

• Pressing this key feeds media to the print start position. The distance it is fed is determined by automatically detecting the front end of the media when using label media, and when continuous media has been designated, a fixed quantity is fed, then feeding stops.

• When the TEAR OFF setting is effective, feeding stops when the media has been fed to the TEAR OFF location.

• When the optional cutter unit is installed, the media is fed to the cut position then it is cut. Regardless of whether there is or is not a cut operation setting on the setting menu, if the unit is installed, the media is cut each time it is fed.

• If the optional peeler unit is installed, the media is fed to the peeling location. When the media is pausing at the peeling position, feeding does not occur, even if the FEED key is pushed.

3 STOP key: It stops printing and cancels the alarm

Pushing this key once during printing puts the printer in pause mode after the label is issued. It is possible to cancel 1 batch of label issuing data by pressing the STOP key for 4 seconds or longer in pause status. (The PRINT LED flashes at high speed during cancel.)

4 MODE/REPEAT key:

It reprints the last label when pressed for 4 seconds.

Pushing the MODE/REPEAT key continuously for 4 seconds in PRINT status (when the PRINT LED is lit) reissues the last label. The last label is issued by setting MODE/REPEAT on the menu.

Printer Operation

Normal Operating Mode

LED Functions

In addition to normal operating mode, when an abnormal condition is detected in the printer, an alarm sounds and each LED either lights up or flashes to indicate the type of error.

1 POWER LED

It lights up when printer power is turned on. (green)

2 PRINT LED

This is lit when the printer is able to print. (green)

3 CONDITION LED

This is on when selecting settings. (orange)

4 ERROR LED

This is lit or flashes when the printer is in error status. (red)

1 2 3 4

Table of Alarm and Error Indications

Item

When the STOP key has been pushed

Abnormal head temperature

Abnormal motor temperature

Head open

Media end

Media out (media location cannot be detected)

Abnormal head resistance

Communication error (reception buffer overrun)

Communication error (parity, framing)

Communication error (transmission buffer overflow)

Auto cutter abnormality (jamming etc.)

Auto cutter temperature abnormal

Time Axis 

Wide on/off marks indicate slow LED flashing. Small circle on/off marks indicate quick LED flashing.

LED

OFF OFF

ON OFF

OFF

OFF OFF ON

ON OFF

CONDITION

LED

ON OFF

ONOFF

OFF

ON OFF

ON OFF ONOFF

ON OFF

ONOFF

: ON, : OFF

ERROR

LED

OFF

ON OFF

OFF

Printer Operation

Setting the Media

Media Sizes

The position of label and tag media is sensed by either a transparent sensor or a reflective sensor. Transparent sensor: Detects the gaps between label media and notches of

tag media

Reflective sensor: Detects the black mark

Menu Setting Table (p.32)

Label media

H G

F E

A Label width 19.50 (0.77) 118.00 (4.65) B Liner width 19.50 (0.77) 118.00 (4.65) C Label left edge position 0 (0) 2.54 (0.10) D

Length of gap between labels E Label length 6.35 (0.25) 812.8 (32.00) F Label pitch 6.35 (0.25) 812.8 (32.00)

G Liner thickness 0.06 (0.0025) 0.125 (0.0049) H Total media thickness 0.06 (0.0025) 0.25 (0.01)

Position of right edge of notch

Position of left edge of notch

K Notch length 2.54 (0.10) 17.80 (0.70)

L Right edge of black mark 15.00 (0.59) 66.50 (2.62)

M Left edge of black mark 0 (0) 51.5 (2.02) N Black mark width 3.18 (0.125) 17.80 (0.70)

Label

Transparent sensor

Notch detection Black mark detection

I J

Media direction

Min. value mm (inches) Max. value mm (inches)

2.54 (0.10) 812.8 (32.00)

3.60 (0.14) 60.80 (2.39) 0 (0) 57.20 (2.25)

Continuous media

Printed area

Reflective sensor

* Use a transparent sensor for label media gaps and media with black marks. * Use a transparent sensor for fan fold media. * If the label pitch is 1 inch or less, set the Small Media Adjustment menu to ON

and match it to the label that uses the value of the Small Media Length menu.

Printer Operation

Setting the Media

Installing the Media

1. Push the large blue-head open lever to release the head unit and sensor arm. It can be opened to the position shown below by lifting the head unit by hand.

Large blue-head open lever

Media Sizes (p.21)

2. Firstly, slide the two black plastic parts of the media holder assembly together. Ensure correct alignment of the guide with the bar as it can only be installed in one direction.

3. Slide the roll of media over the media bar. The media guide must be on the right side of the roll of media (as viewed from the front of the printer) with the flat surface of the media guide touching the roll.

Media holder guide

Media holder bar

4. Set the media roll and media holder in to the printer as shown above. It is advisable to pull a length of media forwards and through the mechanism ready for later positioning.

5. Move the media roll so it is touching the leftside of the housing. Then slide the black media guide so it is touching the media on the right side. Do not try to hold the media too tightly with these guides as it will cause the printer to jam during printing.

Printer Operation

Upper sensor

Bottom sensor

Transparent sensor marker

Upper sensor marker

Front

Aligned with the marker

Platen

黒線

Setting the Media

Sensor Selection Method (Transparent ↔ Reflective) (p.34)

Adjusting the Transparent sensor (p.35)

6. Setting sensor positions.

When using a transparent sensor

Move the bottom sensor close to the center of the width of the media then align the upper sensor marker and the bottom sensor marker. When using media that is 4 inches wide, position the upper sensor and the bottom sensor all the way to the right (head open lever side).

Adjusting the Reflective sensor (p.36)

Bottom sensor

When using a reflective sensor

Adjust the position of the sensor so that the reflective sensor marker of the bottom sensor is at the center of the black mark of the media as shown below.

Media

Black mark

Reflective sensor marker

Platen

Front

Black mark

Printer Operation

Setting the Media

7. Align the media with the left fixed media guide (2 locations), align the right movable media guide with the media width, and lower the sensor arm.

Media thickness Adjustment (p.37)

Media Width Adjustment (p.38)

Fixed media guide

Sensor arm

8. Lower and lock the head unit. Align it with the width of the media that has been set, then set the media width and media thickness adjustment dials. See “Chapter 3 Printer Adjustments”.

Head unit

Movable media guide

Media thickness adjustment

Media width adjustment

9. With the power switched on, push the FEED key to feed the media. It will halt at the next print start position.

Mode Settings

Printer Operation

Operation Panel (P.14)

Turning on the power while pressing keys in the following combinations starts various functions.

Mode Key operation

HEX dump mode Turning power on while pushing the STOP key.

Self print mode Turning power on while pushing the FEED key.

Menu setting mode Turning power on while pushing the MODE/REPEAT key.

HEX Dump Mode

 When using label media

Turn on printer power while pushing the STOP key. If the PRINT LED has begun to flash slowly, release the STOP key, and then the printer enters HEX DUMP mode.

 When using continuous media

Turn on printer power while pushing the STOP key. If the PRINT LED has stopped flashing slowly and begun to flash rapidly, release the STOP key, and then the printer enters HEX dump mode.

DUMP LIST

Printer Operation

Mode Settings

Self Print Mode

Performing a self test print is an easy way to check on the state of printer setting and printing quality. Install the media as explained in “Installing the Media” and then operate the printer as follows.

Setting the Media (P.21)

 Case of label media

Turn on printer power while pushing the FEED key. When the PRINT LED has begun to flash slowly, release the FEED key. After it enters TEST MODE and media has fed, two labels print then printing stops. To restart printing, press the FEED key once more.

 Case of continuous media

Turn on printer power while pushing the FEED key. When the PRINT LED has stopped flashing slowly and has begun to flash rapidly, release the FEED key. After it enters TEST MODE and it prints then printing stops. To restart printing, press the FEED key once more.

Media Adjustments

Using the Self Test Print shown above, you can make adjustments to the printer settings such as media width and media thickness (printhead pressure). The location of these two adjustments is explained in Chapter 3.

Media feed direction

Self print pattern

Media thickness Adjustment (p.37)

Media Width Adjustment (p.38)

The first sample, left, shows an incorrectly set “media thickness adjustment”. For standard label media, it is recommended you set the blue dial to the “0” position.

The second sample, left, shows an incorrectly set “media width adjustment”. For 4-inch or 100mm wide media, the adjuster should be set to the “9” position on the blue dial. The settings shown above are for general label media and may not apply to specialist media.

Printer Operation

Mode Settings

Menu Setup Mode

If the printer power is turn on while the MODE/REPEAT key is pressed, the printer enters menu setup mode. In this mode, the printer’s configuration can be changed using the VuePrint Menu System. During menu setting mode, the PRINT LED and CONDITION LED are on. Media must be installed in the printer to use the VuePrint menu system.

Light up

YES/Select/Save

Next digit

Exit to previous menu

NO/Next Item/Change Value

Functions of the keys

After each menu item is printed, the printer will also print the function of each of the buttons at that time. They vary slightly depending on the menu selected but generally fit the following guidelines:

PAUSE key (YES/Select/Save):

It is pushed to either select the current menu option or to save the new setting after which it advances to the next menu.

STOP key (NO/Next Item/Change Value):

Whilst changing a menu value (such as head temperature), pressing this key displays the next menu value available but does not save the setting. In the “main menu“, pressing this key moves to the next menu available.

FEED key (Next digit):

With some menu options such as head temperature, there is more than one “digit” than can be changed. This key moves the cursor to the next digit.

MODE/REPEAT key (Exit to previous menu):

Exits the current menu or the VuePrint menu system.

Caution

When you are changing a menu value, pressing the "PAUSE" key (YES) causes the printer to save the currently selected parameter. The CONDITION LED flashes briefly. Do not turn off the power to the printer at this time as this may cause a malfunction. If the power is accidentally turned off, first reset the printer to factory defaults.

YES

Press FEED key for 3 seconds

YES

EXIT

MODE/REPEAT key + Power on

Are you sure?

Do you want to

print the current menu

settings?

Completed

Do you want to

change the

settings?

Do you want

to print the current

menu settings?

Do you want to

change "Page Setup

Menu" items?

Do you want to

change "System Setup

Menu" items?

Do you want to

change "After Print

Menu" items?

Do you want to

change "Interface Menu"

items?

Initialization of the content of the settings (Initialization to the settings when the printer was shipped.)

Printing the contents of the present setting

Printing the content of the changes

Do you

want to reset this

printer to factory

settings?

Printer Operation

Mode Settings

Menu Setting Mode (p.27)

Example of printing during top menu setting (p.30)

Example of printing of contents of settings (p.31)

Menu Setting Flow Chart

The following is a flow chart showing the CLP-521 VuePrint menu system.

Example of printing during sub menu setting (p.30)

Printer Operation

Mode Settings

Operation Panel

YES / Select / Save NO / Next Item / Change Value

Next Digit

Exit to previous menu

YES

• Sensor Level

• Buzzer Select

• Metric/Inch

• Max Media Length

• Settings Lock

• Keyboard Lock

• Control Code (DMX Mode Only)

• Emulation Select

• AutoConfigure

• Function Select

• Cutter Action

• Paper Position

• Mode/Repeat Key

• RS-232C Baud

• RS-232C Parity

• RS-232C Length

• RS-232C Stop bit

• RS-232C X-ON

• IEEE1284

EXIT

Small Media Length

Print Speed

SAVE

Print Darkness

SAVE

• Darkness Adjust

• Continuous Media Length

• Vertical Position

• Horizontal Shift

• Media Sensor

• Small Media Adjustment

SAVE

Change Val ue

Changing the parameter

SAVE

Changing the parameter

SAVE

Changing the parameter

SAVE

EXIT

Printer Operation

Mode Settings

Shown below is a sample menu output from the CLP-521 VuePrint menu system. This particular example is changing the print speed and print darkness then continues through the remainder of the “Print Setup” menu. The actual output from the printer is "vertically reversed" due to the way the printer outputs the menu options. Please look at the example below to see how the output changes.

Menu Setting Flow Chart (p.28)

Example of printing during top menu setting

Example of printing during sub menu setting

Printer Operation

Mode Settings

Menu Setting Flow Chart (p.28)

Example of printing of contents of settings

Note: Citizen continually enhances its printers with new options and

settings based on our customer's requests. Extra or changed menu items may appear on the above print out in some case.

Printer Operation

Mode Settings

Menu Setting Table

Page Setup Menu - allows you to change settings related to the media or print quality. System Setup Menu - allows you to change settings for the printer hardware and basic control systems. After Print Menu - changes how the printer reacts after the label has been printed. Interfaces - changes interface parameters such as baud rate.

Menu Setting

Top Menu Sub Menu Default Menu

Remarks

Page Setup Print Speed 4 IPS 2 to 4 IPS

Print Darkness 10 00 to 30

Darkness adjust 0 -10 to 10

Continuous Media Length

Vertical Position 0.00 IN -1.00 to 1.00 IN

Horizontal Shift 0.00 IN -1.00 to 1.00 IN

Media Sensor

Small Media OFF ON Adjustment OFF

Small Media 1.00 IN 0.25 to 1.00 IN Length

System Setup Sensor Level 1.5V 0.0V to 3.3V

Buzzer Select ON ON

Metric/Inch Inch Inch

Max Media Length 10.00 IN 1.00 to 50.00 IN

Settings Lock Off On/Off

Keyboard Lock Off On/Off

Control Code STD STD/ALT (DMX Mode Only)

Emulation Select DM4

After Print

AutoConfigure

4.00 IN 0.25 to 32.00 IN

101.6mm 6.35 to 812.8mm

0.0mm -25.4 to 25.4mm

0.0mm 25.4 to 25.4mm

See Through

25.4mm 6.35 to 25.4mm

254.0mm

On On

See Through Reflect None

OFF

25.4 to 1270.0mm

DMI DMI DataMax IClass DM4 DM4 DataMax 430 like DPP DPP DataMax Prodigy Plus

Off

Printing speed setting

Print darkness setting (printhead temperature)

Darkness command adjustment

Setting default length of continuous media, if selected.

Print start position adjustment; the lower line is in metric mode.

Horizontal printing location adjustment

Label sensor selection

Setting for small labels

Setting length of small label media

Setting the threshold of the sensor

Setting buzzer sounding conditions

Setting the units used

Setting the maximum label length

When on, prevents software commands from changing the values set by the VuePrint menu

Prevents the control panel from affecting the printer's conrfiguration. (User "lock-out")

Uses the command instead of STX in DMX mode. Sometimes called "AS400 emulation"

Datamax compatibility selection

Optional auto configure

On ...... Auto configure effective.

If a peeler unit or auto-cutter is installed, each mode is automatically set regardless of the “function select” setting.

Printer Operation

Mode Settings

Top Menu Sub Menu Default Menu

Function Select Off Off

Te a r Peel On* Cut On*

Cutter Action** Backfeed Backfeed

Through

Paper Position 0.00IN Peel/Cut/Tear Off

0.00mm 0.00 to 2.00 IN

0.0 to 50.8mm Peel/Cut/Tear On

-1.00 to 1.00 IN

-25.4 to 25.4mm

Mode/Repeat Key Disabled LabelSet

LastOne Disabled

Interfaces RS-232C Baud 9600 115200

5760 0 38400 19 20 0 9600 4800 240 0

RS-232C Parity None None

Odd Even

RS-232C Length 8 bits 8 bits

7 bits

RS-232C Stop bit 1 bit 1 bit

2 bits

RS-232C X-ON Yes Yes

IEEE1284 ON ON

OFF

Remarks

Off ......Auto configure ineffective.

When a peeler unit or auto-cutter is installed but has not been started, it is off and the operation is selected by “Function select”.

Selects the type of options installed and adjusts the "paper stop" position accordingly. For example, the position where the label stops in "Tear" mode is different to that in "Peel On" mode.

Cutter operating method setting Backfeed: it feeds back after each cutting operation. Through: when the number copied = n, the back end of sheet 1 to n-1 passes through, and the back end of the final page that is a single sheet is copied and fed back.

The stop position can be fine tuned using this menu setting. The general stop position is selected depending on the "Function" selected above.

Repeat method selection LabelSet:

Reissues multiple labels.

LastOne:

Issues only the final page. In count case, it issues only 1 label while continuing.

Disabled:

Makes the repeat key invalid.

Sets the baud rate of the serial interface.

• Interface related settings are effective after the power is turned on again.

Sets the communication parity of the serial interface.

Sets the character length of the serial interface.

Sets the stop bit of the serial interface.

Selects the X-ON flow control of the serial interface.

Enable or disables the 'enhanced' features of the IEEE1284 parallel interface.

* Effective only when the optional unit is attached.

**Effective only when "Cut On" is selected on the "Menu".

Printer Adjustments

Sensor Adjustments

The sensing level of both the transparent (see thru) and reflective sensors is adjusted separately and independently. Firstly, the sensor type must be selected either using the VuePrint menu system or the Sensor Method Selection shown below. Then the adjustment and calibration of the sensor can be made.

Entering Sensor Adjustment Mode

1. Turn on the power while pushing the PAUSE key, FEED key, and STOP key simultaneously.

Power Switch

Media Setting (p.23)

2. After the PRINT LED and CONDITION LED light up, release the keys to change the printer to sensor adjustment setting mode.

Sensor Selection Method (Transparent ↔ Reflective)

To switch from transparent to reflective sensor, ensure the CONDITION LED is lit then hold down the MODE/REPEAT key and then press the STOP key. Each time you press the STOP key, you switch to back and forth between the two sensor types. If the transparent sensor is selected, the PRINT LED lights up and the buzzer sounds once. If the reflective sensor is selected, the PRINT LED flashes slowly and the buzzer sounds twice.

Printer Adjustments

Upper sensor

Bottom sensor

Transparent sensor marker

Upper sensor marker

Alignment of markers

Sensor Adjustments

Media Setting (p.23)

Sensor Selection Method (Transparent ↔ Reflective) (p.34)

Adjusting the Transparent sensor

1. Open the printhead and close the sensor arm, then align the positions of the markers on the upper sensor and the bottom sensor.

2. Select the transparent sensor, and open the sensor arm.

3. Install only the liner media (label backing paper) with the label media removed so that it will pass between the platen roller and the media sensor. (Be careful that media with black marks does not pass the media sensor.) Then close the sensor arm and the printhead.

Upper sensor

Bottom sensor

Label

Media gap

Liner media

4. If the PAUSE key is pressed and released while the MODE/ REPEAT key is pressed, the PRINT LED goes off, after the CONDITION LED switches from lit to rapid flashing, media feeding starts, and the sensor is automatically adjusted.

5. If automatic adjustment stops normally, the PRINT LED and CONDITION LED return to their original status. If it stops abnormally (adjustment impossible), the CONDITION LED and ERROR LED flash.

6. If the STOP key is pushed, it exits sensor adjustment mode.

黒線

Printer Adjustments

Sensor Adjustments

Adjusting the Reflective sensor

1. Open the printhead and the sensor arm, then align the position of the sensor marker of the bottom sensor is at the center of the black mark on the media.

Sensor Selection Method (Transparent ↔ Reflective) (p.34)

Media

Bottom sensor

Black mark

Reflective sensor marker

2. Select the reflective sensor.

3. With the reflective sensor selected, install the label media so that it is between the platen roller and the media sensor. (Be careful that black mark and media gap do not pass the media sensor.) Then close the sensor arm and the printhead.

Label

Black mark

Bottom sensor

4. If the PAUSE key is pressed and released while the MODE/ REPEAT key is pressed, PRINT LED goes off, the CONDITION LED switches from lit to rapid flashing, media feeding starts, and the sensor is automatically adjusted.

5. If automatic adjustment stops normally, the PRINT LED and CONDITION LED return to their original status. If it does not stop normally (adjustment impossible), the CONDITION LED and ERROR LED flash.

6. If the STOP key is pushed, it exits sensor adjustment mode.



Liner media

Printer Adjustments

Media Thickness Adjustment

It is necessary to perform offset adjustment because the head offset varies according to the type of media. The printer can be adjusted easily by rotating the media thickness adjustment dial. If the print quality is poor, adjust the printer with the media thickness adjustment dial.

• Head Offset

Align the positions of the head and the center of the platen roller to obtain the highest quality printing.

When using standard label media, high quality media or thermal paper

Adjust while performing test printing by turning the dial from the smallest number on the dial to the largest number on the dial one step at a time.

Media thickness adjustment dial

When using thicker media (tags, card, etc.)

Adjust while performing test printing by turning the dial from the smallest number on the dial to the largest number on the dial one step at a time.

Media thickness adjustment dial

• When shipped from the factory, it is set at dial 1.

• The offset adjustment varies according to the thickness and the hardness

of the media.

Printer Adjustments

Media Setting (p.22)

Media Width Adjustment

The head pressure varies according to the width of the media being printed. The head pressure balance must be adjusted according to media width so that constant head pressure is applied to the head. With this printer, it can be adjusted easily by turning the media width adjustment dial. If the printing is blurred or lightly printed on one side or the media moves in a zigzag pattern adjust the head pressure balance.

Caution

When using narrow media, be sure to do this adjustment. (If you do not, the head may be damaged by jamming, etc.)

Media width adjustment dial

Dial position Media width mm (inches) Head pressure

0 19.5 to 23.0mm (0.77 to 0.90)

1 23.0 to 30.0mm (0.90 to 1.18) Low

2 30.0 to 39.0mm (1.18 to 1.53)

3 39.0 to 49.0mm (1.53 to 1.92)

4 49.0 to 62.0mm (1.92 to 2.44)

5 62.0 to 76.0mm (2.44 to 2.99)

6 76.0 to 88.0mm (2.99 to 3.46)

7 88.0 to 99.0mm (3.46 to 3.89)

8 99.0 to 108mm (3.89 to 4.25) High

9 108 to 118mm (4.25 to 4.65)

(setting when shipped)

The following values are criteria.

Printer Adjustments

Cleaning

Wipe off any foreign matter such as media dust, dirt and adhesive substances built up around the prinhead with the head cleaning pen (head cleaner) provided, and use a soft cloth soaked in ethyl alcohol for the platen etc. It is particularly important to clean the printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the printhead.

Note: Always use the head cleaner when cleaning the printhead.

Printhead

Head cleaner

Platen

Caution

Do not use any solvent other than ethyl alcohol. Solvents such as benzene, acetone and thinner will dissolve plastic parts and destroy the printhead, platen and much of the printer!

Troubleshooting

This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed.

Items to check when a malfunction occurs

When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer.

Connection to Power (p.16)

Cleaning (p.39)

Indication

The LED do not light up when printer power is connected.

Paper is feeding, but nothing is printed.

Check

1)Is the plug of the power cord correctly inserted into the electric outlet?

2)Is the connector of the power cord correctly inserted into the power inlet of the printer?

3) Is the power cord damaged?

4)Is power supplied to the electric outlet the printer is connected to?

5)Is the main fuse in the building’s fuse box burnt out?

1) Is the print head dirty? Is a label stuck to the head?

Corrective action

1)Insert the plug of the power cord correctly in the electric outlet.

2)Insert the connector of the power cord correctly into the power inlet of the printer.

3) Replace the power cord. Consult with the dealer where the printer was purchased to make sure you obtain a cord made especially for the printer. Note: Do not use any power cord except one made especially for the printer.

4) Check to make sure power is supplied to the outlet. If there are any problems, make sure power is supplied to the building. Or find out if a power failure has occurred.

5) If necessary, replace the main fuse in the building’s fuse box, and reset the main breaker. Ask a qualified serviceman to carry out the replacement.

1) If it is dirty, remove the dirt with the attached head cleaner. If a label is stuck to the head remove it. Note: Do not use a metal object to remove a label stuck to the inside of the printer. (This may damage the print head.) If adhesive label material is stuck to the print head, remove it with a soft cloth soaked in ethyl alcohol.

Menu Setting Table (p.32)

The printer is not printing neatly.

1) Is the printing density too high or too low?

2) Is the platen dirty? Is it deformed?

1) Set the appropriate printing density using the menu or control software.

2) If it is dirty, clean it with ethyl alcohol. If it is deformed, replace it. Note: Consult with the dealer that supplied the printer concerning the replacement.

Troubleshooting

Cleaning (p.39)

Media Thickness Adjustment (p.37)

Media Width Adjustment (p.38)

Media Setting (p.22)

Cleaning (p.39)

LED Functions (p.20)

Menu Setting Table (p.32)

Indication

The printer is not printing neatly.

The printing position changes.

Check

3) Is the print head dirty? Is a label stuck to the head.

4)Is the print head in the correct position for the media that is used?

5)Is the printer’s head pressure balance correct for the width of the media that is used?

1)Is the media properly installed?

2) Is the platen dirty? Is it deformed?

3)Are the data contents and the command signals from the host appropriate?

4)Are the menu values set appropriately?

5)Are the sensitivities of the media sensors appropriate for the media that is used?

Corrective action

3) If it is dirty, remove the dirt with the attached head cleaner. If a label is stuck to the head, remove it. Note: Do not use a metal object to remove a label stuck to the inside of the printer. (This may damage the print head.) If adhesive label material is stuck to the print head, remove it with a soft cloth soaked in ethyl alcohol.

4)Adjust the offset of the print head with the media thickness adjustment dial.

5)Adjust the print head pressure with the media width adjustment dial.

1) Correctly install the media.

2) If it is dirty, clean it with ethyl alcohol. If it is deformed, replace it. Note: Consult with the dealer that supplied the printer concerning the replacement.

3) If an error message is displayed, check the content of the software and the communication status set by the host computer.

4) Set the correct menu values using the operating panel or the host computer.

5)Set the media sensitivity to appropriate values. If this does not solve the problem, change the “Sensor level” that is set in the “System setup.”

Appendixes

Specifications

Item Description

Printing Printing method Thermal transfer

Resolution Main scanning line density: 203 dots/inch (8 dots/mm)

Sub- scanning line density: 203 dots/inch (8 dots/mm)

Head 864 dots (effective dots: 832 dots)

Max. print width 104 mm 4.1 inch

Max. print length 812.8 mm 32 inch

Print density Print density is adjustable with software

Printing speed Printing speed setting 4, 3 or 2 inches per second.

Print mode Batch mode Normal printing (single or multiple sheets)

Tear off mode Feeds back media to the tear-off position after printing is completed.

Cut mode *1 Prints while cutting at designated sheet units.

The following two kinds of cut mode operations are done.

• Backfeed

• Cut through (Cut through refers to stopping present printing to cut the previous label when it reaches the cut position. After cutting, printing restarts but a gap may be created at the seam of the printing at this time.)

Peel mode*2 Peels labels from the liners after printing them.

Media Types of media Roll, fanfold

(continuous media, die-cuts, continuous tags. paper or tickets)

Kinds of media Thermal-transfer media

Recommended media

Max. media width 118.0 mm 4.65 inch

Min. media width 19.5 mm 0.77 inch

Min. label width 19.5 mm 0.77 inch

Min. label pitch 6.35 mm 0.25 inch

Max. media thickness 0.254 mm 0.01 inch

Max. media length 812.8 mm 32 inch

Min. media length 6.35 mm 0.25 inch

Min. media thickness 0.0635 mm 0.0025 inch

On-board roll media Max. external diameter: 127mm 5 inch diameter Media core: 25.4 to 76mm 1 to 3 inch

Bar code One-dimension • Code 3 of 9 • UPC-A • UPC-E • EAN-13 (JAN-13)

Two-dimension UPS Maxi Code, PDF-417, Data Matrix, QR Code

Heat-transfer media: label media (140LAB Ricoh), tag media (TB2E0V, Mitsubishi Paper)

• EAN-8 (JAN-8) • Interleaved 2 of 5 • Code 128

• HIBC (Modulus 43-used code 3 of 9) • Codabar (NW-7)

• Int 2 of 5 (Modulus10-used Interleaved 2 of 5) • Plessey

• Case Code • UPC 2DIG ADD • UPC 5DIG ADD

• Code 93 • Telepen • ZIP • UCC/EAN128

• UCC/EAN128 (for K-MART)

• UCC/EAN128 Random Weight • FIM

Appendixes

Specifications

Item Description

Font 1. Seven kinds of fixed pitch font

• Overseas, English fonts and European fonts

2. OCR fonts OCR-A, OCR-B

3. Proportional fonts CG Triumvirate smooth font CG Triumvirate Bold smooth font (6, 8, 10, 12, 14, 18, 24, 30, 36, 48 points)

• Character set: Conforms with code page 850 standards

4. True type™ rasterizer *3

Control language Conforms to Datamax programming language *4

Outline of electronic CPU 32Bit RISC CPU devices

Media detection Transparent sensor Detects media gap between labels, notches on tags, and media out sensors

Communication Parallel IEEE1284 (compatible, Nibble, ECP mode) interfaces

Communication Network Ethernet and wireless LAN interface interface options

Indications and switches LED POWER, PRINT, CONDITION, ERROR

Power (standards) 100V version 100V, 50/60Hz (Japan)

ROM Standard equipment: FLASH ROM 2Mbyte

RAM Standard equipment: SDRAM 8MByte

Reflective sensor Detects reflective mark on back of media and media out

Label peeling sensor *1

Serial 2400 4800 9600 19200 38400 57600 115200bps

USB FULL Speed USB1.1

Buzzer Alarms, errors, etc.

Operating panel keys PAUSE, FEED, STOP, MODE/REPEAT

Head-up detection sensor Detects head open

Power switch Turns power on and off

120V (-10%+6%), 2.5A, 60Hz (U.S.A., Canada) UL 1950, CSA No. 950, FCC Part 15 Subpart B (Class A)

220V version 220V-240V (-10%+6%), 1.2A, 50/60Hz (Europe)

EN 60950, EN 55022 (Class A), EN55024, EN61000-3-2, EN 61000-3-3

Appendixes

Specifications

Item Description

Environment Operating temperature Operating temp. 0 to 40°C, humidity 30 to 80%, condensation free

conditions: (Conditions: ventilation, and natural convection)

Storage temperature Temp. –20 to 60°C, humidity 5 to 85% conditions (Conditions: ventilation, and natural convection)

Operating assurance temperature Printing assurance temperature

Humidity %

Temperature °C

535

Conditions assuring operation and printing Storage assurance temperature

Humidity %

-20 60

Temperature °C

External dimensions Approx. 231(W) X 289 (D) X 186 (H) mm

9.1(W) X 11.4 (D) X 7.3 (H) inch

Unit: mm (inch)

Approx. 186 (7.3)

Approx. 231 (9.1)

Approx. 289 (11.4)

Weight Approx. 3.5 kg (7.7 lb.)

Accessories Test label media, CD-ROM (User’s Manual), Quick start guide

Head cleaner, Power cord, Media holder bar and Media holder guide

Option Auto-cutter unit, Peeler unit, Ethernet interface board and

Wireless LAN interface board

*1, *2: Options can be separately purchased. *3: It is equipped with UFSTTM and TrueTypeTM rasterizer that are licensed from Afga Corporation.

TrueTypeTM is a trademark of Apple Computer. UFSTTM and TrueTypeTM rasterizer are licensed from Agfa Corporation. UFSTTM is a trademark of Agfa Corporation. TrueTypeTM is a trademark of Apple Computer.

*4: Datamax is a registered trade mark of Datamax Bar Code Products Corporation.

Appendixes

Interfaces

This printer is connected to a computer and prints according to commands sent from the computer. There are three types of computer interfaces, and these are connected to devices suited to each type of interface. The printer can also be connected to a computer by the optional Ethernet and wireless LAN.

Serial Interface

Specifications

System Start/stop asynchronous duplex communication

Signal level RS-232C

Baud rate 2400, 4800, 9600, 19200, 38400,57600, 115200bps

Bit length 7Bit, 8Bit

Stop bit 1Bit 2Bit

Parity Odd, even, none

Connector D-SUB 25PIN

Signal line and pin arrangement

Pin No. Signal code Signal name Function

1 FG Protective Protective grounding

2 TXD Transmitted data Signal line that transmits data from the

3 RXD Received data Signal line that transmits data from other

4 RTS Transmission Pull up to +12V through 3.3kΩ

5 NC ------ Not used

6 DSR Data set relay Signal line that is active when an external

7 SGND Signal line Shows the ground level of the signal line

8-19 NC ------ Not used

20 DTR Data terminal Signal line that is active when an external

21-24 NC ------ Not used

25 VCC +5V (FACTRY USE ONLY )

grounding

printer to other devices

devices to the printer

request

device can interface with the printer

ground

relay device can interface with the printer

Appendixes

Interfaces

XON/XOFF Protocol

Requirements to output X-ON code

• Communication is possible when the power is on.

• When the receive buffer has less than 128 byte available, XOFF code is output, then the receive buffer has at least at least 1024 bytes available.

Requirements to output the X-OFF code

• When the receive buffer has less than 128 bytes available

Receive buffer 16kB

XOFF

128byte

1024 byte

XON

DTR Protocol

Conditions when the DTR signal is “Ready (High)”

All the following conditions are satisfied.

• The receive buffer is 128 byte or more available capacity.

* When the receive buffer has less than 128 byte available and the DTR signal

has changed to BUSY (Low) status, BUSY status is maintained until the capacity of the receive buffer has reached 1024 bytes or more.

Conditions when DTR signal is “Busy (Low)”

• When the receive buffer has fallen to less than 128 byte available.

Parallel Interface

Specifications

Transmission mode 8-bit parallel data

Receive buffer size 16kB

Transmission modes Compatible mode

It is an asynchronous forward direction of the byte width (from host to printer) channel, and the interface line of the data is operated in accordance with signal line definitions of Centronics.

NIBBLE mode

Nibble mode is asynchronous reverse channel communication with data transmission controlled by the host computer. In reverse channel transmission, the data is nibble transmitted in two parts using four status lines (Fault, Select, PE, and Busy). And nibble mode can be used along with compatible mode to send data in two directions.

ECP mode

ECP mode permits bi-directional asynchronous data transmission, and thanks to its interlock handshake, it does not require the timing necessary with compatible mode.

Signal level IEEE1284 standard

Appendixes

Interfaces

Signal line and pin assignment table

Pin No. Signal name I/O Function

1 *STROBE Input Strobe signal to read in 8-bit data

2-9 DATA1-8 Input 8-bit parallel signal

10 *ACKNLG Output 8-bit data request signal 11 BUSY Output Signal specifying printer busy 12 PERROR Output Signal specifying media out 13 SELECT Output Signal specifying if the printer is on-line (printing

enabled) or off-line (pausing) 14 AUTOFD Input Invalid (ignored) 15 NC --- Not used 16 GND --- Signal ground 17 FGND --- Frame ground 18 P.L.H Output Peripheral logic high (pull up to +5V at 1.2kΩ)

19-30 GND --- Ground for twisted pair return

31 *INIT Input Printer reset

32 *FAULT Output Signal specifying printer error

33-35 NC --- Not used

36 SELECTIN Input Invalid (ignored)

Appendixes

Interfaces

Parallel port status signals when an error occurs

Under the specifications for this bi-directional parallel interface, the parallel port status signals when an error occurs are, as shown below, partially processed differently than with compatible mode used up till now. When both are on in the setting menu, even if a printer error has occurred, the BUSY signal line is not active (“H”).

Error Change in the status of a signal line

Both directions OFF Both directions ON

Paper end Busy : L  HBusy: L  unchanged

PError : L  H PError : L  H Select : H  L Select : H  unchanged nFault : H  L nFault : H  L

Error other than paper end

• Head open PError : L  unchanged PError : L  unchanged

• Other Select : H  L Select : H  unchanged

Conditions for Busy • Receive buffer full • Receive buffer full

Busy : L  HBusy: L  unchanged

nFault : H  L nFault : H  L

• Data being read • Data being read

• Error

Compatible timing specification

[When power is on] (Time it goes off-line)

PowerOn

Reset

BUSY

*ACK

SELECT

[While receiving data]

Data0-7

*Strobe

BUSY

0.5µs

Note: Busy rises when *Strobe signal starts, and data is latched with *Strobe

signal starts.

0.5µs

[While receiving INIT signal]

Min. 10 to 15µsec

*Init

BUSY

*Ack

*Fault

SELECT

Appendixes

Interfaces

Note: If the *Init signal does not have width of 10 to 15

sec or more, it cannot act as an Init signal. If it is lower, the *Init signal is ignored. BUSY starts up when the *Init signal is perceived.

Relation of the timing of the BUSY signal and the *ACK signal

[Center – ACK]

BUSY

*ACK

2 µsec

Appendixes

Interfaces

USB Interface

Specifications

Standards Complies with Universal Serial Bus Specification

Transmission speed Compatible with 12Mbps (full speed) transmission

Receive buffer 16kB

Connector DUSB DUSB-BRA42-T11(DDK)

Signal line and pin arrangement

Pin No. Signal code Signal Function

1 VBUS USB power USB power (+5V)

2 D+ Signal line + + signal line

3 D– Signal line – – signal line

4 GND GND GND

Appendixes

Replacing the Interface Board

Caution

Always turn off the power to the printer before replacing the interface board. Do not pull it out with unnecessary force. This will cause an accident.

Replacement Method

1. Remove the screws (2) that anchor the bracket of the interface board then pull the interface board towards you. When you do this, be careful not to perform any unreasonable operations that will damage the connecting cable and do not pull the cable too much. If you do, it will cause a malfunction.

Interface Board

Rear Side

Screw

Interface Cable

2. Remove the connecting cable from the interface board and reconnect the cable to the connector of the replacement interface board

Wireless LAN Interface Board

Rear Side

Interface Cable

Ethernet Interface Board

Appendixes

Replacing the Interface Board

3. Insert the interface board into the printer so that the connecting cable does not catch on the printer, then use the screws (2) that you removed to anchor the bracket.

Interface Board

Rear Side

Screw

Citizen America Corporation

2102 Alton Parkway, Unit A Irvine, CA 92606 Tel: (949) 428-3700 U.S.A.

Citizen Systems Europe GmbH

Park House, 643-651 Staines Road Mettinger Strasse 11 Feltham, Middlesex, TW14 8PA D-73728 Esslingen United Kingdom Germany Tel: +44 (0) 20 8893 1900 Tel: +49 (0) 711 3906 400 http://www.citizen-europe.com

Japan CBM Corporation

CBM Bldg., 5-68-10, Nakano Nakano-ku, Tokyo 164-0001 Tel: (+81-3) 5345-7540 Fax: (+81-3) 5345-7541

JM74901-03

Citizen CLP-521 User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

INTRODUCTION

Important Safety Instructions

Notice

SAFETY INSTRUCTIONS

Setup

Confirmation of Carton Contents

Removing the Packing Material

Part Names and Functions

Operation Panel

Rear View

Connection to Power

Driver Installation

Connection to a Computer

Printer Operation

Power ON/OFF

Turning on the power

Turning off the power

Normal Operating Mode

LED Functions

Setting the Media

Media Sizes

Installing the Media

Mode Settings

HEX Dump Mode

Self Print Mode

Printer Adjustments

Sensor Adjustments

Entering Sensor Adjustment Mode

Media Thickness Adjustment

Media Width Adjustment

Cleaning

Troubleshooting

Appendixes

Specifications

Interfaces

Serial Interface

Parallel Interface

USB Interface

Replacing the Interface Board